Original instructions

Pallet truck

EXH 14
EXH 16
EXH 18
EXH 20
EXH 20+
EXH-L 16
EXH-L 20
EXH-SF 16C
EXH-SF 20C

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Preface

Address of manufacturer and 

contact details
STILL GmbH
Berzeliusstraße 10
22113 Hamburg, Germany
Tel. +49 (0) 40 7339-0
Fax: +49 (0) 40 7339-1622
Email: info@still.de
Website: http://www.still.de

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Table of contents

1 Introduction
Your industrial truck . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Copyright and property rights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Conformity marking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Declaration that reflects the content of the declaration of conformity . . . . . . . . . . . . . 4
Identification label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
List of abbreviations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Rules for the operating company of industrial trucks. . . . . . . . . . . . . . . . . . . . . . . . . . 9
Spare parts list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Permissible use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Description of use and climatic conditions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Unauthorised use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Explanation of symbols used . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Disposing of components and batteries. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

2 Safety
Safety regulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Safety regulations for handling consumables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Permissible consumables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Oils . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Hydraulic fluid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Battery acid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Disposal of consumables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Emissions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Noise emission values. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Vibration characteristics for vibrations to which the body is exposed . . . . . . . . . . . . . . . 20
Residual dangers, residual risks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Stability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Definition of responsible persons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Operating company . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Specialist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Safety tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Regular safety inspection of the truck . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

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 Table of contents

3 Overviews
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
General view of EXH 14, EXH 16, EXH 18, EXH 20 and EXH 20+ trucks . . . . . . . . . . . 26
View of the technical compartment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
General view of EXH-SF 16C and EXH-SF 20C trucks . . . . . . . . . . . . . . . . . . . . . . . . . 28
Operating and display devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Truck controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Electronic key (option) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Basic display operating unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Markings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Serial number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

4 Use
Technical description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
List of checks prior to start-up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Starting up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Checks and actions prior to commissioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Checking the emergency off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Checking the brake . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Checking the horn . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Checking the anti-crush safety device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Truck operating instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Using the Basic display-operating unit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Battery indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Different performance modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Other display icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Warnings on the display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Driving safety guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Driving . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Defining directions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Driving . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Steering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Braking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Horn . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Double throw safety switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Emergency off switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

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Tortoise button. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Using the truck on a ramp . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Specific features of driving with folding platform trucks . . . . . . . . . . . . . . . . . . . . . . . . 59
Determining the direction of travel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Driving . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Steering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Pedestrian driving . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Ride-on driving . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Operating the FleetManager™ option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Description of the FleetManager option. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Commissioning a truck equipped with the FleetManager™ option . . . . . . . . . . . . . . . . 65
FleetManager™ option: Colour code for the LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Disconnecting a truck equipped with the FleetManager™ option . . . . . . . . . . . . . . . . . 68
Transporting loads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Load handling safety rules. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Grabbing a loading unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Transporting pallets or other containers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Lifting and lowering the load arms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Load handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Cold store usage (optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Before leaving the truck . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Handling the battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Battery type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Order picking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Opening and closing the battery hood. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Disconnecting/connecting the battery connector. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Using the side socket to charge the lithium-ion battery . . . . . . . . . . . . . . . . . . . . . . . . . 81
Charging the battery using an external charger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Using the on-board charger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Adjusting the on-board charger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
General information on changing batteries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Changing the vertical access battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Changing the battery on a truck equipped with a side-access battery . . . . . . . . . . . . . . 88
Handling the truck in an emergency . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Towing and transporting the truck . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Handling the truck in specific situations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Slinging the truck . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Lifting the truck . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Transporting the truck . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Transporting the machine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

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Transporting the truck in the lift . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Driving on loading bridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

5 Maintenance
General maintenance information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Servicing and maintenance personnel training and qualification. . . . . . . . . . . . . . . . . . . 99
Battery maintenance staff . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Maintenance operations that do not require special training . . . . . . . . . . . . . . . . . . . . . . 99
Ordering spare parts and consumables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Safety guidelines for maintenance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Servicing and maintenance measures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Working on the electrical equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Safety devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Easily accessing the technical compartment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Technical data for inspection and maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Recommended lubricants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
1000-hour service plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
3000-hour maintenance plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
10,000-hour service plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Chassis, bodywork and fittings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Cleaning the truck . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
General information on battery maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Checking the condition of the load arms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Transmission . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Cleaning the traction motor cooling fins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Steering and wheels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Checking the condition of the wheels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Stabiliser maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Electrical equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Cleaning and blowing air through the electrical components . . . . . . . . . . . . . . . . . . . . . 111
Checking the battery acid level and electrolyte density . . . . . . . . . . . . . . . . . . . . . . . . . 112
Checking the condition of cables, terminals and the battery connector . . . . . . . . . . . . . 113

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Hydraulic systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Checking the hydraulic system for leaks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Checking the hydraulic oil level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Storage and decommissioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Storage of truck . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Permanent Putting Out of Commission (Destruction) . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

6 Technical specifications
Datasheet for the EXH14 model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Datasheet for EXH16, EXH18, EXH20 and EXH20+ models . . . . . . . . . . . . . . . . . . . 124
Eco-design requirements for electric motors and variable speed drives . . . . . . . . . . . 128

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 1

Introduction
1 Introduction
Your industrial truck

Your industrial truck

General
The truck described in these operating instruc-
tions corresponds to the applicable standards
and safety regulations.
If the truck is to be operated on public roads,
it must conform to the existing national regula-
tions for the country in which it is being used.
The driving permit must be obtained from the
appropriate office.
The truck has been fitted with state-of-the-art
technology. Following these operating instruc-
tions will allow the truck to be handled safely.
By complying with the specifications in these
operating instructions, the functionality and the
approved features of the truck will be retained.
Get to know the technology, understand it and
use it safely - these operating instructions pro-
vide the necessary information and help to
avoid accidents and to keep the truck ready
for operation beyond the warranty period.
Therefore:
– Before commissioning the truck, read the
operating instructions and follow the instruc-
tions.
– Always follow all of the safety information
contained in the operating instructions and
on the truck.

Copyright and property rights

This manual - and any excerpts thereof - may
not be reproduced, translated or transmitted in
any form to third parties without the express
written permission of the manufacturer.

2 11558011551 EN - 04/2023 - 03
Introduction 1
Conformity marking

Conformity marking 

The manufacturer uses the conformity mark-

ing to document the conformity of the industri-
al truck with the relevant directives at the time
of placing on the market:
● CE: in the European Union (EU)

● UKCA: in the United Kingdom (UK)

● EAC: in the Eurasian Economic Union

The conformity marking is applied to the

nameplate. A declaration of conformity is is-
sued for the EU and UK markets.
An unauthorised structural change or addition
to the industrial truck can compromise safety,
thus invalidating the declaration of conformity.

11558011551 EN - 04/2023 - 03 3
1 Introduction
Declaration that reflects the content of the declaration of conformity

Declaration that reflects the content of the declaration of con-

formity

Declaration

STILL GmbH
Berzeliusstraße 10
22113 Hamburg Germany

We declare that the specified machine conforms to the most recent valid version of the
directives specified below:

Industrial truck type corresponding to these operating instructions

Model corresponding to these operating instructions

− "Machinery Directive 2006/42/EC" 1)

− "Supply of Machinery Safety Regulations 2008, 2008 No. 1597" 2)

Personnel authorised to compile the technical documents:

See declaration of conformity

STILL GmbH

1) For the markets of the European Union, the EU candidate countries, the EFTA States and
Switzerland.
2) For the United Kingdom market.

The declaration of conformity document is An unauthorised structural change or addition

supplied with the industrial truck. The declara- to the industrial truck can compromise safety,
tion shown explains the conformity with the thus invalidating the declaration of conformity.
provisions of the EC Machinery Directive and
The declaration of conformity must be careful-
the Supply of Machinery Safety Regulation
ly stored and made available to the responsi-
2008, 2008 No. 1597.
ble authorities if necessary. It must also be

4 11558011551 EN - 04/2023 - 03
Introduction 1
Declaration that reflects the content of the declaration of conformity

handed over to the new owner if the industrial

truck is sold on.

11558011551 EN - 04/2023 - 03 5
1 Introduction
Identification label

Identification label
Version 1 

1 Identification label
2 Manufacturer
3 CE symbol (this symbol means that
the machine complies with European
regulations for industrial trucks)
4 Serial number/year
5 Unladen weight
6 Battery voltage
7 Minimum battery weight (for a lithium-
ion battery, the weight of the ballast
container is included)
8 Maximum battery weight
9 Nominal capacity of the truck
10 Model
11 Nominal motor power

Version 2 

1 Identification label
2 Manufacturer
3 Model/Serial number/
Manufacturing year
4 Net weight
5 Battery maximum weight/
Battery minimum weight
6 Ballast weight
7 Placeholder for "data-matrix code"
8 Conformity marking:
CE marking for EU markets, EU can-
didate countries, EFTA states and
Switzerland
UKCA marking for the UK market
EAC marking for the Eurasian Eco-
nomic Union market
9 Nominal drive power
10 Battery voltage
11 Nominal load capacity

6 11558011551 EN - 04/2023 - 03
Introduction 1
List of abbreviations

NOTE
● Several conformity markings may appear
on the nameplate.
● The EAC marking can also be located in the
immediate vicinity of the nameplate.

List of abbreviations
This list of abbreviations applies to all types
of operating instructions. Not all of the abbre-
viations that are listed here will necessarily
appear in these operating instructions.

Abbrevi-
Meaning Explanation
ation
German implementation of EU occupation-
ArbSchG Arbeitsschutzgesetz
al health and safety directives
Betr- German implementation of the EU working
Betriebssicherheitsverordnung
SichV equipment directive
German insurance company for the com-
BG Berufsgenossenschaft
pany and employees
German principles and test specifications
BGG Berufsgenossenschaftlicher Grundsatz
for occupational health and safety
German rules and recommendations for
BGR Berufsgenossenschaftliche Regel
occupational health and safety
DGUV Berufsgenossenschaftliche Vorschrift German accident prevention regulations
Confirms conformity with product-specific
CE Communauté Européenne
European directives (CE labelling)
Commission on the Rules for the Approval International commission on the rules for
CEE
of the Electrical Equipment the approval of electrical equipment
DC Direct Current Direct current
DFÜ Datenfernübertragung Remote data transfer
DIN Deutsches Institut für Normung German standardisation organisation
EG European Community
EN European standard
European Federation of Materials Han-
FEM Fédération Européene de la Manutention
dling and Storage Equipment
Fmax maximum Force Maximum power
German authority for monitoring/issuing
regulations for worker protection, environ-
GAA Gewerbeaufsichtsamt
mental protection, and consumer protec-
tion
Transfer of data packets in wireless net-
GPRS General Packet Radio Service
works

11558011551 EN - 04/2023 - 03 7
1 Introduction
List of abbreviations

Abbrevi-
Meaning Explanation
ation
ID no. Identification number
International Organization for Standardi-
ISO International standardisation organisation
zation
Uncertainty of measurement of sound
KpA
pressure levels
LAN Local Area Network Local area network
LED Light Emitting Diode Light emitting diode

Lp Sound pressure level at the workplace

Average continuous sound pressure level

LpAZ
in the driver's compartment
Distance of the centre of gravity of the
LSP Load centre of gravity
load from the front face of the fork backs
Maximum permissible air concentrations
MAK Maximum workplace concentration
of a substance at the workplace
Max. Maximum Highest value of an amount
Min. Minimum Lowest value of an amount
PIN Personal Identification Number Personal identification number
PPE Personal protective equipment
SE Super-Elastic Superelastic tyres (solid rubber tyres)
Tyres for simplified assembly, without
SIT Snap-In Tyre
loose rim parts
German regulations for approval of vehi-
StVZO Straßenverkehrs-Zulassungs-Ordnung
cles on public roads
Ordinance on hazardous materials appli-
TRGS Technische Regel für Gefahrstoffe
cable in the Federal Republic of Germany
Confirms conformity with the product-spe-
UKCA United Kingdom Conformity Assessed cific directives that apply in the United
Kingdom (UKCA labelling)
Verband der Elektrotechnik Elektronik In-
VDE German technical/scientific association
formationstechnik e. V.
VDI Verein Deutscher Ingenieure German technical/scientific association
Verband Deutscher Maschinen- und Anla- German Mechanical Engineering Industry
VDMA
genbau e. V. Association
WLAN Wireless LAN Wireless local area network

8 11558011551 EN - 04/2023 - 03
Introduction 1
Rules for the operating company of industrial trucks

Rules for the operating com-

pany of industrial trucks
In addition to these operating instructions, a
code of practice containing additional informa-
tion for the operating companies of industrial
trucks is also available.
This guide provides information for handling
industrial trucks:
● Information on how to select suitable indus-

trial trucks for a particular area of applica-

tion
● Prerequisites for the safe operation of in-

dustrial trucks
● Information on the use of industrial trucks

● Information on transport, initial commission-

ing and storage of industrial trucks

Internet address and QR code 

The information can be accessed at any time
by pasting the address https://m.still.de/vdma
in a web browser or by scanning the QR code.

11558011551 EN - 04/2023 - 03 9
1 Introduction
Spare parts list

Spare parts list 

The spare parts list can be downloaded by en-

tering the address https://sparepartlist.still.eu
into a web browser or by scanning the QR
code displayed to the side.
When the web page is open, please type in
the following password: Spareparts24!.
On the next screen, please enter your email
address and truck serial number to receive the
link by email. Then download the spare parts
list.

10 11558011551 EN - 04/2023 - 03
Introduction 1
Spare parts list

11558011551 EN - 04/2023 - 03 11
1 Introduction
Permissible use

Permissible use
The truck described in these operating instruc- The purpose of obtaining these permissions in
tions is suitable for lifting and transporting advance is to limit danger as far as possible.
loads.
The truck should only be used for the purpo-
ses for which it was designed, as described in
these instructions.
If the truck needs to be used for purposes oth-
er than those specified in these instructions,
you should first:
● Obtain permission from the manufacturer

● Obtain permission from the competent au-

thorities, if applicable

Description of use and climatic conditions

Normal use Special use (partly with special meas-
– Indoor and outdoor use.
ures) for trucks equipped with Gel or
Lead batteries
– Ambient temperature in tropical and Nordic
regions ranging from -10°C to 45°C – Use, for example, in the event of abrasive
dust (such as AL203), lint, acid, leach, salt
– Start capability from -10°C to 45°C. and incombustible substances.
– Maximum start time of 20 seconds – Ambient temperature in tropical regions up
– Use at up to 2000 metres above sea level. to 55 °C.
– Start capability at -25°C.
– Use at up to 3,500 metres above sea level.

12 11558011551 EN - 04/2023 - 03
Introduction 1
Unauthorised use

Unauthorised use
Any danger caused as a result of unauthor- Transporting people is prohibited.
ised use becomes the responsibility of the op-
The forklift truck should not be used in areas
erator or driver and not that of the manufactur-
where there is a risk of fire, explosion or corro-
er.
sion, or in areas that are particularly dusty.
Use for purposes other than those described
Stacking or unstacking is not permissible on
in these operating instructions is prohibited.
inclined surfaces or ramps.

Explanation of symbols used

DANGER NOTE
Compulsory procedure that must be followed to
avoid life-threatening danger or physical harm. For technical requirements that require special
attention.

WARNING ENVIRONMENT NOTE

Compulsory procedure that must followed to avoid
injury. To prevent environmental damage.

CAUTION
Compulsory procedure that must be followed to
avoid damage to and/or destruction of equipment.

Disposing of components and batteries

The truck is made up of different materials.
ENVIRONMENT NOTE
If components or batteries must be replaced
and scrapped, they must be: We recommend working with a waste man-
● disposed of
agement company when disposing of compo-
nents and batteries.
● treated or

● recycled in accordance with regional and

national regulations

NOTE
The documentation provided by the battery
manufacturer must be observed when dispos-
ing of batteries.

11558011551 EN - 04/2023 - 03 13
1 Introduction
Disposing of components and batteries

14 11558011551 EN - 04/2023 - 03
 2

Safety
2 Safety
Safety regulations

Safety regulations
These operating instructions, which come with ● Regular checks and technical inspections
the truck, must be communicated to all those ● Recycling of lubricants, oils and batteries
concerned and in particular to personnel re- ● Residual risks.
sponsible for maintenance and driving. The
employer must make sure that the forklift op- Care is recommended both for the user and
erator has properly understood all the safety the person in charge (employer) with regard to
information. adhering to all safety rules concerning the use
of material-handling trucks.
Please observe the directives and safety regu-
lations attached, in particular: When instructing forklift operators, we recom-
mend the following points are emphasized:
● Information concerning the use of materials
handling trucks ● The features of the truck
● Regulations concerning traffic lanes and ● The special accessories
working areas ● The specific features of the working envi-
● Appropriate behaviour, rights and responsi- ronment.
bilities of the driver Train the user in how to drive the truck, until it
● Use in particular areas is under proper control.
● Information about the weight and dimen-
sions of pallets or any other container Then, and only then, proceed to transferring
● Information concerning starting, driving and pallets.
braking Forklift truck stability is guaranteed when the
● Information concerning maintenance and unit is used correctly.
repair

16 11558011551 EN - 04/2023 - 03
Safety 2
Safety regulations for handling consumables

Safety regulations for handling consumables

Permissible consumables
WARNING Refer to the maintenance data table for the
permissible substances necessary for opera-
Consumables can be dangerous. tion.
It is necessary to follow the safety regulations when
handling these substances.

Oils
DANGER WARNING
Oils are flammable! There is a risk of slipping on spilled oil, particularly
when combined with water!
– Follow the statutory regulations
– Collect spilled oil immediately using an oil-binding
– Do not allow oils to come into contact
agent and dispose of it in accordance with regula-
with hot motor parts.
tions.
– No smoking, fires or flames!

ENVIRONMENT NOTE
DANGER
Oils are toxic! Oils are water pollutants!
– Avoid contact and consumption
Always store oil in containers that comply with
– In case of inhalation of steam or
fumes, breathe fresh air immediately.
the applicable regulations.
– After contact with the eyes, rinse thor- Avoid spilling oils.
oughly with water (for at least 10 mi-
nutes) and then consult an eye spe- Collect spilt oil immediately using an oil bind-
cialist. ing agent and dispose of it in accordance with
– If swallowed, do not induce vomiting. regulations.
Seek immediate medical attention.
Dispose of old oils according to the applicable
regulations.
WARNING
Prolonged intensive contact with the skin
can result in loss of skin oils and cause
irritation.
– Avoid contact and consumption.
– Wear protective gloves!
– After any contact, wash the skin with
soap and water and then apply a skin
care product.
– Immediately change soaked clothing
and shoes.

11558011551 EN - 04/2023 - 03 17
2 Safety
Safety regulations for handling consumables

Hydraulic fluid
WARNING ENVIRONMENT NOTE
During operation of the forklift truck, hy-
draulic fluids are pressurised and are Hydraulic fluid is a water-polluting substance!
hazardous to your health.
– Do not spill these fluids! Always store hydraulic fluid in containers com-
plying with the regulations.
– Follow the statutory regulations
– Do not allow the fluids to come into Avoid spilling.
contact with hot motor parts.
Spilt hydraulic fluid should be removed with
– Do not allow to come into contact with
oil-binding agents at once and disposed of ac-
the skin.
cording to the regulations.
– Avoid inhaling the spray
– Penetration of pressurised fluids into Dispose of old hydraulic fluid according to reg-
the skin is particularly dangerous if ulations.
these fluids escape at high pressure
due to leaks in the hydraulic system.
In case of such injury, seek medical
advice immediately.
– To avoid injury, use appropriate per-
sonal protective equipment (e.g. pro-
tective gloves, industrial goggles, skin
protection and skin care products).

Battery acid
WARNING ENVIRONMENT NOTE
Battery acid contains dissolved sulphuric
acid. This is toxic. – Dispose of used battery acid in line with the
– Avoid contact and consumption. applicable regulations.
– In case of injury, seek medical advice
immediately.

WARNING
Battery acid contains dissolved sulphuric
acid. This is corrosive.
– When working with battery acid, al-
ways wear protective clothing and
eye protection.
– Do not allow any acid to get onto the
clothing or skin or into the eyes; if this
does happen, rinse immediately with
plenty of clean water.
– In case of injury, seek medical advice
immediately.
– Immediately rinse away spilt battery
acid with plenty of water.
– Follow the statutory regulations

18 11558011551 EN - 04/2023 - 03
Safety 2
Safety regulations for handling consumables

Disposal of consumables
● Any spillage of fluids such as hydraulic oil,
ENVIRONMENT NOTE brake fluid or gear lubricant oil must be
immediately soaked up with an oil-binding
Materials that have to be disposed of follow-
agent.
ing maintenance, repair and cleaning must
be systematically collected and disposed of in ● The regulations for disposal of used oil are
accordance with regulations. Observe the na- applicable.
tional regulations for your country. Work may ● Any spillage of battery acid must be neutral-
only be carried out in areas designated for ised immediately.
this purpose. Take care to minimise, as far as
possible, any impact on the environment.

11558011551 EN - 04/2023 - 03 19
2 Safety
Emissions

Emissions
Noise emission values
Calculated during the test cycle performed in
accordance with standard EN 12053.

Acoustic pressure level in the driver's compartment

EXH14 truck LPAZ = 57 dB (A)
EXH16 / EXH18 / EXH20 / EXH20+ trucks 63 dB (A)
Uncertainty KPA ± 2.5 dB (A)

NOTE
Lower or higher noise values may occur when
using industrial trucks, e.g. due to the mode
of operation, environmental factors and other
sources of noise.

Vibration characteristics for vibrations to which the body is exposed

The values were determined according to EN
NOTE
13059 using trucks with standard equipment
according to the datasheet (driving over test The vibration characteristics for bodily vibra-
course with humps). tions cannot be used to determine the actual
load level of vibrations during operation. This
Specified characteristics for upper limb vi- depends on the operating conditions (state of
brations ground, mode of operation etc.) and should
Vibration characteristics < 2.5 m/s2 therefore be determined on site, where appro-
priate. It is mandatory to specify the hand-arm
vibrations even where the values do not indi-
cate any hazard, as in this case.

20 11558011551 EN - 04/2023 - 03
Safety 2
Residual dangers, residual risks

Residual dangers, residual risks

Despite all operational precautions and com- ● Falling, tripping etc. when moving on the
pliance with standards and rules, the possibili- industrial truck, especially in the wet, with
ty of additional risks when using the truck can- leaking consumables or icy surfaces.
not be entirely excluded. ● Loss of stability due to the load being unsta-
ble or the load slipping etc.
The truck and all its components comply with ● Risk of fire and explosion due to batteries
the regulations relating to current applicable and electrical voltages.
safety rules. ● Human error - Disregarding safety regula-
Persons in the vicinity of the truck must be tions.
particularly cautious and react immediately in It is important to adjust the speed of the truck
the event of any malfunction, incident, break- depending on the load and ground conditions.
down etc.
The stability of the truck has been tested to
the latest standards. These standards only
WARNING
take account of the static and dynamic tilting
Personnel in contact with the truck must be informed forces that can arise during operation that
of the risks related to using the truck.
complies with the specifications and operating
These operating instructions draw your attention to rules. Risks caused by misuse or incorrect op-
the safety rules. eration that jeopardise the stability cannot be
ruled out in extreme situations.
The risks are:
● Escape of consumables due to leaks, rup-

tured lines and tanks etc.

● Risk of accident when driving over difficult

ground such as slopes, soft or irregular sur-

faces or in poor visibility etc.

Stability
Forklift truck stability is guaranteed only if the – turning and driving diagonally across de-
unit is used according to the indicated recom- scents or ascents,
mendations.
– driving on descents or ascents with the load
It is not guaranteed in the event of: on the downhill side,
– cornering at excessive speeds – loads that are too wide or too heavy,
– moving with the load raised – driving with a swinging load,
– moving with a load that is protruding to the – ramp edges or steps.
side (e.g. sideshift),

11558011551 EN - 04/2023 - 03 21
2 Safety
Definition of responsible persons

Definition of responsible persons

Operating company
The operating company is the natural or legal The operating company is responsible for the
person or group who operates the truck or on scheduling and correct performance of regular
whose authority the truck is used. safety checks.
The operating company must ensure that the It is recommended that these checks comply
truck is only used for its intended purpose and with national performance specifications.
in compliance with the safety guidelines set
out in these operating instructions.
The operating company must ensure that all
users read and understand the safety informa-
tion in these instructions.

Specialist
A specialist is deemed to be: tions (standards, VDE regulations, technical
● A person whose experience and technical regulations of other European Union mem-
training has allowed him to develop relevant ber states or countries that are signatories
knowledge of industrial trucks to the treaty that established the European
Economic Area). This expertise allows him
● A person who is also familiar with national to assess the condition of industrial trucks
health and safety regulations and generally in terms of health and safety
recognised technical directives and conven-

Drivers
This truck may only be driven by suitable per- The driver must be familiar with the operating
sons who are at least 18 years of age, have instructions and have access to them at all
been trained in driving, have demonstrated times.
their skills in driving and handling loads, and
have been specifically designated to drive the The driver must:
truck. Specific knowledge of the truck is also ● Have read and understood the operating in-
necessary. structions
● Have familiarised himself with safe opera-

tion of the truck

Driver rights,duties and rules of behav- ● Be physically and mentally able to drive the
iour truck safely
The driver must be duly informed of his rights
and duties. DANGER
The driver must be granted the required rights. The use of drugs, alcohol or medications that affect
reactions impair the ability to drive the truck.
The driver must wear protective equipment Individuals under the influence of the above-men-
(protection suit, safety helmet, industrial gog- tioned substances are not permitted to perform work
gles and protective gloves) that is appropriate of any kind on or with the truck.
for the conditions, the task and the load to be
lifted. The driver must also wear safety foot-
wear to be able to drive and brake in complete
safety.

22 11558011551 EN - 04/2023 - 03
Safety 2
Definition of responsible persons

Prohibition of use by unauthorised per- When leaving the truck, the driver must secure
sons it against unauthorised use.

The driver is responsible for the truck during

working hours. He must not allow unauthor-
ised persons to operate the truck.

11558011551 EN - 04/2023 - 03 23
2 Safety
Safety tests

Safety tests
Regular safety inspection of the
truck
Safety inspection based on time and ex- 
traordinary incidents
The operating company (see chapter entitled
"Definition of responsible persons") must en-
sure that the truck is checked by a specialist
at least once a year or after noteworthy inci-
dents.
As part of this inspection:
● A full check of the technical condition of the
truck in terms of accident safety must be
performed
● The truck must be thoroughly checked to
detect any damage that may have been
caused by improper use
● A test log must be created.
The results of the inspection must be retained
until at least a further two inspections have
been carried out.
The inspection date is indicated by an adhe-
sive label on the truck.
– Arrange for the service centre to perform
periodic safety inspections on the truck.
– Observe the guidelines for tests carried out
on the truck in accordance with FEM 4.004.
The operator is responsible for ensuring that
any defects are remedied immediately.
– Contact your service centre.

NOTE
Observe the regulations in force in your coun-
try.

24 11558011551 EN - 04/2023 - 03
 3

Overviews
3 Overviews
Overview

Overview
General view of EXH 14, EXH 16, EXH 18, EXH 20 and EXH 20+
trucks

1 Battery hood 4 Key or electronic key

2 Wheels 5 Diagnostic connector
3 Load arms 6 Tiller

26 11558011551 EN - 04/2023 - 03
Overviews 3
Overview

View of the technical compartment

1 Diagnostic connector 6 Controller

2 On-board charger 7 Ignition key or electronic key (depending on
3 Horn the version)
4 Traction motor 8 Pump unit
5 Tank

11558011551 EN - 04/2023 - 03 27
3 Overviews
Overview

General view of EXH-SF 16C and EXH-SF 20C trucks

1 Battery hood 6 Emergency off switch

2 Wheels 7 Ignition key or digital control panel (depend-
3 Load arms ing on the model)
4 Plug for external charger or opportunity 8 Diagnostic connector
charging (depending on models) 9 Side protection guardrails
5 Tiller 10 Platform

28 11558011551 EN - 04/2023 - 03
Overviews 3
Operating and display devices

Operating and display devices

Truck controls

1 Initial lift lowering control 7 Display

2 Initial lift lifting control 8 Fork lifting and lowering button when the
3 Fork lifting and lowering control Tortoise button is activated
4 Double throw safety switch 9 Tortoise button
5 Tiller handle 10 Drive switch
6 Horn

11558011551 EN - 04/2023 - 03 29
3 Overviews
Operating and display devices

Electronic key (option)

1 Switch ON (operating mode) 4 Key fault or incorrect code

2 Switch OFF and awaiting code 5 Time delay of automatic switch-off
3 Programming mode active

Operation Enter Status of LEDs Comments

USE
○ red off ● continuous
* 1 2 3 4 5 # (by de- green (1) (correct PIN)
ON 1 2 3 4 5 default PIN
fault) ● red flashing ○ green
off (4) (incorrect PIN)
○ red off ● green flash-
OFF # (3 seconds) Truck power off
ing (2)

PROGRAMMING (truck switch OFF only (2))

ADMINISTRA-
TOR CODE ES- Once the LEDs have
SENTIAL FOR * 0 0 0 0 0 0 0 0 ● continuous red ● con- gone out, the electronic
ALL ELECTRON- # (by default) tinuous green (3) key automatically reverts
IC KEY SET- to "operating mode".
TINGS
New operator ○ red off ● green flash- Example of new opera-
* 0 * 4 5 6 7 8 #
code ing (2) (code accepted) tor code: 45678
Allocating opera- ○ red off ● green flash- *2*: operator reference
* 2 * 5 4 3 2 1 #
tor codes ing (2) (code accepted) 10 options from 0 to 9
○ red off ● green flash-
Deleting operator *2*: operator reference
* 2 * # ing (2) (deletion accep-
codes (between 0 and 9)
ted)
Modifying admin- * * 9 * 1 2 3 4 5 ○ red off ● green flash-
istrator codes 6 7 8 # ing (2) (code accepted)

30 11558011551 EN - 04/2023 - 03
Overviews 3
Operating and display devices

PROGRAMMING (truck switch OFF only (2))

To reactivate the de-
Restoring the ini- fault administrator code
tial administrator (00000000), please con-
code tact your agent or near-
est dealer.
Power switches off au-
● red flashing ● green tomatically after 10 mi-
Activating the au-
* * 2 * 1 # flashing (5) (5 seconds nutes (600 seconds by
tomatic switch-off
before switch-off) default) if the truck is not
in use.
Example: automatically
switches off after 1 mi-
Setting the time nute (60 seconds) if not
○ red off ● green flash-
delay of the auto- * * 3 * 6 0 # in use.
ing (2) (value accepted)
matic switch-off Minimum setting = 10
seconds/maximum =
3000 seconds
Deactivating the ○ red off ● green flash-
automatic switch- * * 2 * 0 # ing (2) (command ac-
off cepted)

11558011551 EN - 04/2023 - 03 31
3 Overviews
Operating and display devices

Basic display operating unit

1 Battery indicator 7 Icon indicating the remaining operating

2 Hare icon hours for the truck
3 Tortoise icon 8 Icon indicating the total operating hours for
4 Blue-Q icon the truck
5 Maintenance interval 9 Units of measurement
6 Warning indicator light 10 Hour meter/weight/warning code

32 11558011551 EN - 04/2023 - 03
Overviews 3
Markings

Markings
Labels

1 Brand label 7 Cold store label

2 Lithium-ion label 8 Identification label
3 Serial number label 9 Slinging label and "Danger instructions" la-
4 Next inspection label bel, consult the operating instructions
5 Truck type label (depending on model) 10 "Electrical danger" label, consult the operat-
6 Lithium-ion warning label ing instructions

11558011551 EN - 04/2023 - 03 33
3 Overviews
Markings

Serial number 

NOTE
Indicate the serial number for all technical en-
quiries.
The serial number contains the following infor-
mation:
1 Production location
2 Type
3 Year of production
4 Count number

34 11558011551 EN - 04/2023 - 03
 4

Use
4 Use
Technical description

Technical description
The EXH 14, EXH 16, EXH 18, EXH 20, EXH and the horn are grouped together at the end
20+, EXH-L 16, EXH-L 20, EXH-SF 16C and of the tiller.
EXH-SF 20C electric pallet trucks are used to
For safety reasons, the tiller automatically re-
move pallets or containers.
turns to the upper position when it is released.
Their small size, their ease of driving and their
The speed of the truck is limited to 6 km/h in
performance make these trucks very appropri-
both directions of travel.
ate for loading and unloading operations.
They are pedestrian models. Batteries
The EXH-SF 16C and EXH-SF 20C models Power is supplied by:
are equipped with a platform and side protec-
tion guardrails. They can be used in pedes- – A lead battery
trian mode or in ride on mode.
– A gel battery
The EXH-L 16 and EXH-L 20 are equipped
– Or a lithium-ion battery (the truck therefore
with a small mast.
has specific characteristics)

Features Trucks EXH 14, EXH 16, EXH-L 16, EXH-SF

16C, EXH 18, EXH 20, EXH 20+, EXH-L 20
Speed during pedestrian driving: and EXH-SF 20C are compatible with the old
and new generation lithium-ion batteries. No
- 6 km/h unladen
specific label is affixed in the battery compart-
- 6 km/h laden ment to state this.
Capacity: The types of battery removal that are available
● In pallet truck mode: from 1400 to 2000 kg are as follows:
depending on the model ● Vertical access

● Side access

Drive system These different battery types are not available

The truck drive system comprises: on all models.
● Power traction motor 1.1 kW (EXH 14 mod-
els) and 1.3 kW (EXH 16, EXH-L 16, EXH- Braking
SF 16C, EXH 18, EXH 20, EXH 20+, EXH-L
20 and EXH-SF 20C models). The truck is equipped with two brake systems:
● A KWPC controller to control traction and - an electric counter-current brake:
lift. ● when releasing the drive switch.
● Power pump unit 1 kW (EXH 14, EXH 16 ● By reversing the drive direction.
and EXH 18 models) and 1.2 kW (EXH-L16,
● controlled by the rear safety button.
EXH-SF 16C, EXH 20, EXH 20+, EXH-L 20
and EXH-SF 20C models). - an electromagnetic brake:
● for safety purposes, controlled by the emer-
Steering gency off switch
● for safety purposes, controlled by whether
A long or short, robust, ergonomic tiller allows
the operator to direct the drive/steering wheel the tiller is in the upper or lower position
● for parking, applied when the supply is cut
effortlessly.
The various controls: forward travel, reverse
travel, lifting and lowering of the load arms

36 11558011551 EN - 04/2023 - 03
Use 4
Technical description

Stabilisers Equipment available as standard or as

The 5-point chassis has 2 suspended stabil-
additional options:
isers which compensate for ground irregulari- That can be added to the truck:
ties. ● Load backrest.

● Load wheels: single, double or triple

Driver's compartment wheels.
● Lithium-ion battery.
The tiller groups together control functions:
● Creep speed.
steering, lift, forward and reverse traction, in-
itial lift, horn and double throw safety switch. ● Central refilling system.

● Cold store (-35°C).

The various models are equipped with:
● An emergency off switch.

● A display.

● A diagnostic connector.

11558011551 EN - 04/2023 - 03 37
4 Use
List of checks prior to start-up

List of checks prior to start-up

WARNING – Damaged or missing stickers must be re-
placed in compliance with the marking posi-
Damage or other defects on the truck or attachments tion table.
(special equipment) can result in accidents.
If damage or other faults are noticed on the truck or – The roller channels must be coated in a
attachments (special equipment) during the following visible layer of grease.
inspections, do not use the truck until it has been
properly repaired. Do not remove or disable the safe- – The wheels must show no signs of defects
ty systems and switches. Do not change the pre-set or heavy wear. They must be mounted cor-
values.
rectly.

Before start-up, ensure that the truck operates – Check that there are no foreign objects that
correctly. could hinder the operation of the wheels
and rollers.
To do this, perform the following checks:
– The warning devices (horn etc.) must work.
– The load arms must not show any signs of
noticeable damage (for example: bending, – The battery hood must be closed.
cracks, significant wear). – Check that the hoods are correctly posi-
– Check that there are no signs of leaking tioned.
consumables under the truck. – The operator must be qualified to drive the
– Do not restrict the field of vision. Ensure the truck. The operator must be able to reach
visible area specified by the manufacturer is the controls and operate them (especially
observed. the anti-crush device). Do not obstruct ac-
cess to the controls.
– Attachment parts (special equipment) must
be properly secured and function according Please inform your supervisor if you notice
to their operating instructions. any defects.

38 11558011551 EN - 04/2023 - 03
Use 4
Starting up

Starting up
DANGER
Risk of sparks
Using the truck with the battery hood open is prohibi-
ted.
– Check that the battery hood is closed.
– Check that the battery is locked.

To start the truck, proceed as follows:

– Pull the emergency off switch (1) to the top 
position
– Turn the switch key (2) or enter the PIN
on the electronic key screen and start the
truck.
The display switches on.
The brake is automatically disengaged.
– Lower the tiller then reposition in the rest
position to unblock truck use.
– Raise the load arms a few centimetres.

NOTE
Always adjust the speed to suit the route, any
dangers and the load. Use the truck on ground
that has the correct surface and hardness.

WARNING
Risk of accident or loss of load.
Driving on slopes steeper than 10% is prohibited
due to braking capacity and stability. The load being
transported could tip over.

11558011551 EN - 04/2023 - 03 39
4 Use
Starting up

– Tilt the tiller into the drive area (2). 

NOTE
In areas (1) and (3), the electromagnetic brake
is applied and it is not possible to drive the
truck.

40 11558011551 EN - 04/2023 - 03
Use 4
Checks and actions prior to commissioning

Checks and actions prior to commissioning

Checking the emergency off 

To check the operation of the emergency off

switch, proceed as follows:
– Start up the truck.
– Drive the truck.
– Press the emergency off switch (1).
The truck stops immediately. The truck power
supply is cut. The electrical controls and mo-
tors are no longer supplied with power.
– The brake is applied.
– Pull the emergency off switch (1).
The functions are available again.

NOTE
Ensure that the stabiliser wheels operate cor-
rectly. This influences braking effectiveness.

Checking the brake 

NOTE
Perform this check on a flat surface.
– Start the machine moving.
– Tilt the tiller in areas (1) and (3).
In these two areas, the machine is braked and
the drive unit is no longer powered.
Releasing the tiller in the drive area (2) sends
the tiller into area (3) and cuts traction.

11558011551 EN - 04/2023 - 03 41
4 Use
Checks and actions prior to commissioning

Checking the horn 

– Press the horn button (5) located on the

upper part of the tiller.
– The horn sounds.

Checking the anti-crush safety

device
Anti-crush safety function
The machine moves in the opposite direction
when the anti-crush button (2) is pressed.
If the truck is being operated in narrow areas
(such as in a lift for example), the operator
may get stuck against the wall if care is not
taken. Without an anti-crush safety device, the
tiller could injure the operator.
The truck immediately moves off in the oppo-
site direction when the anti-crush device on
the tiller head comes into contact with the
driver's body. When the operator moves away
from the anti-crush safety device, the machine
stops even if a drive direction is selected
again.
Normal operation may be resumed after re-
leasing the drive switches.

42 11558011551 EN - 04/2023 - 03
Use 4
Checks and actions prior to commissioning

Checking the anti-crush safety device 

WARNING
Ensure that the test zone is free of people and ob-
jects, both in front of and behind the truck.

– Move the drive switch (1) or (3) to move the

truck towards you.
– Activate the anti-crush safety device (2).
The truck stops and accelerates in the oppo-
site drive direction.
– Release the anti-crush safety button.
The truck stops.

11558011551 EN - 04/2023 - 03 43
4 Use
Truck operating instructions

Truck operating instructions

The trucks are designed for indoor and out- Speed must be reduced when moving over
door use in non-hazardous atmospheres. The obstacles to prevent the truck from becoming
temperature should be between -10°C and unbalanced and vibrations in the forklift opera-
+45°C and the relative humidity of the air less tor's arms.
than 95%.
The trucks can drive across ramps and shal-
low inclines. With an initial lift, they can cross
NOTE larger obstacles.

A cold store option is available for lower tem-

peratures. WARNING
Risk of loss of stability
The places where the truck is used must com-
ply with the applicable regulations (condition – Always adapt your driving to the ground condi-
of the ground, lighting etc.). tions (uneven surfaces etc.), particularly hazard-
ous working areas and the load.
The trucks must be used on dry, clean and
flat ground.
NOTE
Before using the truck, it is essential to check
the working environment. This check can take ● To prevent the bottom of the load lift system
the form of visual inspection. from scraping the ground, always move the
load arms to the raised position before set-
The work area must be clear. The truck's path ting off
must be free of obstacles and people. ● Always switch off the ignition before leaving
The forklift operator must be alert to anything the truck
that might prevent manoeuvres being carried
out safely. The following may create a poten- WARNING
tial danger: Risk of injury
● A person near the truck Always keep your hands on the controls. Never
● The forklift operator must not use an MP3 put your hands near moving parts and assemblies
player or any other electrical equipment that without first lowering the load arms to the ground
could impair awareness of his/her surround- and disconnecting the battery.
ings For effective protection, safety shoes must be worn.
● There must be no signs of oil or grease on
the floor
WARNING
The forklift operator must take care when
transporting a load. The load dimensions can Driving safety guidelines:
interfere with manoeuvres and restrict the field – The driver must drive slowly around corners and
of vision. The speed of the truck must also when entering narrow passageways.
be reduced as the truck could tip over when – The driver must always maintain a safe braking
breaking or cornering. distance from vehicles or people in front of him.
– The driver must avoid stopping suddenly, making
The loads must be consistent, with a maxi- U-turns too quickly and overtaking in dangerous
mum recommended height of 2 m. areas with poor visibility.
For uses other than those shown above,
please consult the After-Sales Service Centre. CAUTION
It is important to use pallets that are in good Risk of injury
condition. Before using a side access truck, check that the bat-
tery is correctly locked.

44 11558011551 EN - 04/2023 - 03
Use 4
Using the Basic display-operating unit

Using the Basic display-operating unit

Battery indicator 

The battery indicator (1) shows the battery

charge status. Each bar (2) represents 20%
charge.
Battery fully charged:
Five bars (2) are displayed. The number of
bars on the display decreases as the battery
discharges.
Battery with 20% remaining charge:
Only the last bar (3) is illuminated. It is advisa-
ble to charge the truck battery.
For a lithium-ion battery, the last bar (3) re-
mains illuminated (continuous light).
For another battery type, such as a lead-acid
battery, the last bar (3) remains illuminated
with a flashing light.
Battery with 10% remaining charge:
The battery must be recharged immediately.
For a lithium-ion battery, only the last bar (3)
remains illuminated with a flashing white light.
For another battery type, such as a lead-acid
battery, only the last bar (3) remains illumina-
ted with a continuous red light.
With less than 10% residual charge, truck per-
formance may be limited (reduction of maxi-
mum speed, prevention of fork lifting etc.).
Battery fully discharged:
The battery must be recharged immediately.
Only the last bar (3) remains illuminated with a
flashing red light.

Charge
Lithium-ion battery Other battery types Truck performance Required action
level
Five bars displayed Five bars displayed Optimum perform-
100%
on the screen on the screen ance
The last bar (3) re- The last bar (3) re-
Normal perform- Battery charging
20% mains illuminated mains illuminated
ance recommended
Continuous light Flashing light

11558011551 EN - 04/2023 - 03 45
4 Use
Using the Basic display-operating unit

Charge
Lithium-ion battery Other battery types Truck performance Required action
level
The last bar (3) re- The last bar (3) re-
Limited perform- Please charge the
10% mains illuminated mains illuminated
ance battery
Flashing white light Continuous red light
The last bar (3) re- The last bar (3) re-
The truck no longer Please charge the
0% mains illuminated mains illuminated
works battery
Flashing red light Flashing red light

Different performance modes 

The truck has three performance modes:

● Hare mode

● Tortoise mode

● Blue-Q mode

Only one mode can be activated at a time.

Hare icon (1)
When the Hare icon (1) is illuminated, truck
performance is at maximum.
Tortoise icon (2)
When the Tortoise icon (2) is illuminated,
truck performance is automatically reduced
and limited.
Blue-Q icon (3)
When the Blue-Q icon (3) is illuminated, truck
performance is optimised to save as much
battery power as possible.

NOTE
For each performance level, the correspond-
ing icon switches on when the level is activa-
ted and switches off when it is deactivated.

46 11558011551 EN - 04/2023 - 03
Use 4
Using the Basic display-operating unit

Other display icons 

The maintenance interval (1)

When this indicator flashes, this means that
the maintenance interval is approaching. Con-
tact the After-Sales Service Centre for further
information.
If the indicator is illuminated continuously, this
means that maintenance is overdue. Contact
the After-Sales Service Centre.
The remaining number of operating hours for
the truck (2)
This icon indicates that the value displayed in
the central numeric field corresponds to the
remaining number of operating hours for the
truck.
The number of operating hours for the truck
(3)
This icon (6) indicates that the value displayed
in the central numeric field corresponds to the
total number of operating hours for the truck.
This value is usually displayed when the truck
is switched on.
The units of measurement (4)
When the "h" icon is illuminated, the value
displayed on the screen is in operating hours.
When the "kg" icon is illuminated, the weight
displayed on the screen is in kg.
When the "lbs" icon is illuminated, the weight
displayed on the screen is in pounds.

11558011551 EN - 04/2023 - 03 47
4 Use
Using the Basic display-operating unit

Warnings on the display

Incorrect switch-on sequence 
The warning indicator light (1) illuminates on
the display and the standard information (for
example, the number of operating hours) re-
mains on the display in the field (2).
The warning indicates that the forklift opera-
tor has performed an incorrect switch-on se-
quence. The forklift operator must release all
the controls (tiller, drive switches etc.) then
wait for a while before using the truck again.
If the warning reappears, switch the truck off
and on again.

Generic warning 
The warning indicator light (1) illuminates on
the display and an error code appears in the
field (2).
The warning indicates that there may be vari-
ous issues with the truck.
Switch the truck off and on.
If the warning reappears at start-up, contact
the After-Sales Service Centre. During this
time, park the truck in a safe and suitable
place.

48 11558011551 EN - 04/2023 - 03
Use 4
Using the Basic display-operating unit

Specific warning for battery charging 

This warning relates specifically to charging
the battery via the on-board charger (if option
available).
The warning indicator light (1) illuminates on
the display. Error is displayed in the field (2)
and segments (3) and (4) flash.
The warning indicates that there are issues
with charging the truck via the on-board charg-
er.
Switch the truck off and on.
If the warning reappears at start-up, contact
the After-Sales Service Centre.

11558011551 EN - 04/2023 - 03 49
4 Use
Driving safety guidelines

Driving safety guidelines

Behaviour when driving ● Never sit on the dashboard to drive the
truck
Operators must obey the same rules within ● The truck must not be used as a stepladder
the plant as on the road. They must drive at ● The truck is not designed to transport peo-
speeds appropriate for the driving conditions. ple
Therefore, they must drive slowly: ● Operators must always stay within the truck
● When cornering
clearance
● Through narrow passageways
● Stay in the safety area (working area de-
fined by the manufacturer)
● Through swing doors
● Ensure the stability of the truck and do not
● In low-visibility areas
exceed its capacity
● When the roadway is uneven
Use of a telephone or radio with the truck is
Operators must always maintain a safe brak- permitted.
ing distance from vehicles or people in front
of them. They must always maintain control However, do not use these devices when driv-
of the truck. They must avoid sudden stops, ing as they may distract you.
making fast U-turns, overtaking other vehicles Take a test drive on an open surface.
in potentially hazardous or low-visibility areas.
Driving the truck while sitting on the dash- NOTE
board is prohibited. The operator must be rest-
ing against the seat. Drivers must wear safety shoes that fit proper-
ly to be able to drive and brake in complete
These trucks are designed to be used as a safety.
pallet stacker, double pallet stacker and pallet
truck. Therefore:

50 11558011551 EN - 04/2023 - 03
Use 4
Driving

Driving
Defining directions 

On a pedestrian-mode pallet truck, the con-

ventional directions are:
● Forward travel (1): tiller direction
● Reverse travel (2): load arms direction
The load is positioned at the rear.

Driving
– Turn the ignition key.
– Lower the tiller into zone (2). 

NOTE
The truck is in the driving position in zone (2).
In the lower zone (1) or the upper zone (3),
the brake is applied and the traction motor is
switched off.

DANGER
Risk of obstructing the use of the tiller
Do not adjust the A4-sized support to a height that is
too low. This could hinder the forklift operator when
driving the truck.

Forward travel

11558011551 EN - 04/2023 - 03 51
4 Use
Driving

– Press the lower part (1) of the drive switch 

with your thumb.
The speed increases with the movement of
the drive switch.
When the drive switch is released, the truck
brakes electrically.
Reverse travel
– Press the upper part (2) of the drive switch
with your thumb.
The speed increases with the movement of
the drive switch.
When the drive switch is released, the truck
brakes electrically.

WARNING
Restricted visibility
During reverse travel, visibility may be restricted. Be
very careful. Make sure that the path behind is clear
before travelling in reverse.

Reversing the direction of travel

– Push the drive switch in direction (1) or (2).
– Release the drive switch.
– Operate it progressively in the opposite di-
rection until the required speed is reached.
The truck brakes and then moves off in the
opposite direction.

Steering
A long, centred and balanced tiller, fitted with
2 handles, directly controls the drive wheel.
The length of the tiller is designed for ride-on
driving.

WARNING
Risk of serious injury and/or serious damage to
equipment
Never use the truck with a defective steering system.

In a straight line, the tiller is centred.

To pivot the truck, proceed as follows:

52 11558011551 EN - 04/2023 - 03
Use 4
Driving

– Turn the tiller clockwise: the truck turns to 

the left (1) in forward travel.
– Turn the tiller anti-clockwise: the truck turns
to the right (2) in forward travel.

WARNING
Risk of serious injury and/or serious damage to
equipment
Always slow down before negotiating a corner. Ap-
proaching a tight corner too fast can cause the truck
to overturn.

Braking
WARNING
The quality of the floor surface affects the braking
distance of the truck.
This should be taken into consideration when driving.

Electromagnetic braking 
The electromagnetic brake is activated auto-
matically if one of the following conditions is
met:
● The tiller is released. It is then brought back
to the braking position (3) by a gas spring.
● The tiller is in braking position (3) or (1)
● The drive switch is in the neutral position
● The power supply is cut off
● The forklift operator presses the emergency
off switch

11558011551 EN - 04/2023 - 03 53
4 Use
Driving

Braking by reversing the drive direction 

Braking can be achieved by reversing the
drive direction:
– Move the drive switch (1) or (2) in the oppo-
site direction until the truck stops.

Braking by releasing the drive switch

Braking can be achieved by releasing the
drive switch:
– While travelling, completely release the
drive switch (1) or (2).
The brake is automatically activated. The truck
is immobilised.

Horn 

The horn is positioned on the inner side of the

tiller.
It is used:
● On routes where there is poor visibility

● At junctions

● In the event of immediate danger

– Press the button (1).

The horn sounds.

54 11558011551 EN - 04/2023 - 03
Use 4
Driving

Double throw safety switch 

To protect the driver from any risk of being

trapped between an obstacle and the ma-
chine, the end of the tiller is fitted with a safety
flap (1). This is the anti-crush safety device.
As soon as the flap is pressed in, the machine
stops immediately and moves off slowly in the
direction of the fork.

Emergency off switch 

During normal operation, the emergency off

switch (1) must be pulled out.
In case of danger:
– Press the button (1) to break the electrical
circuit and immobilise the truck.

11558011551 EN - 04/2023 - 03 55
4 Use
Driving

Tortoise button 

This button makes it possible to manoeuvre

the truck in confined spaces.
The tiller remains in the vertical position.
– Press the Tortoise button (1) on the tiller.
Hold the button down.
– To raise the load arms, press the lift symbol
(2) while holding down the Tortoise button
(1).
– To lower the load arms, press the lower
symbol (3) while holding down the Tortoise
button (1).

DANGER
Risk of crushing
The idling function for manoeuvring the truck in con-
fined spaces is automatically cancelled as soon as
the tiller is tilted.
Turn the truck slightly before tilting the tiller to pre-
vent it from moving too quickly.

This button is also used to select the truck

performance mode.
Simply press the Tortoise button twice in quick
succession. For example, it is possible to use
maximum performance (Hare icon illuminated)
or reduced performance (Tortoise icon illumi-
nated). The icon corresponding to the selected
performance level is shown on the truck dis-
play.

Using the truck on a ramp

NOTE
Incorrect use of the truck on a ramp is not
recommended. It places particular stress on
the traction motor, brakes and battery.
Ramps must always be approached with cau-
tion:
● Never attempt a slope with a gradient that

is greater than that specified in the truck's

datasheet.
● Make sure that the ground is clean and

has a non-slip surface and that the route

is clear.

56 11558011551 EN - 04/2023 - 03
Use 4
Driving

Travelling up slopes 
Always travel up slopes in reverse. The load
faces uphill.

NOTE
Without a load, we recommend that you go up
a slope forwards.

Travelling down slopes 

Always travel down slopes forwards. The load
faces uphill.

NOTE
Without a load, we recommend that you go
down a slope forwards.
In all cases, you must travel at a very low
speed and brake gradually.

DANGER
Danger of death and/or risk of serious damage to
equipment
Never park the truck on a slope. Never make a U-
turn or take a short cut on a slope.
On a slope, the forklift operator must drive more
slowly.

WARNING
Risk of serious injury and/or serious damage to
equipment
Driving on slopes steeper than 10% is prohibited
due to braking capacity and stability. The load being
transported could tip over.

Starting on a ramp
Proceed as follows:

11558011551 EN - 04/2023 - 03 57
4 Use
Driving

– Move the drive switch in the required direc-

tion.
– Release the drive switch to apply the park-
ing brake.

58 11558011551 EN - 04/2023 - 03
Use 4
Specific features of driving with folding platform trucks

Specific features of driving with folding platform trucks

Determining the direction of trav- 
el
On a ride-on pallet truck, the conventional di-
rections for the direction of travel are:
● Forward travel (2): Direction of load arms
● Reverse travel (1): Tiller direction

Driving
– Turn the ignition key.
– Lower the tiller into zone (3). 

NOTE
The truck is in the driving position in zone (3).
In the lower zone (1) or the upper zone (2),
the brake is applied and the traction motor is
switched off.

DANGER
Risk of obstructing the use of the tiller
Do not adjust the A4-sized support to a height that is
too low. This could hinder the forklift operator when
driving the truck.

Forwards (in ride-on driving)

11558011551 EN - 04/2023 - 03 59
4 Use
Specific features of driving with folding platform trucks

– Press the upper part (2) of the drive switch 

with your thumb.
The speed increases with the movement of
the drive switch.
When the drive switch is released, the truck
brakes electrically.
Reverse (in ride-on driving)
– Press the lower part (1) of the drive switch
with your thumb.
The speed increases with the movement of
the drive switch.
When the drive switch is released, the truck
brakes electrically.

WARNING
Restricted visibility
During reverse travel, visibility may be restricted. Be
very careful. Make sure that the path behind is clear
before travelling in reverse.

Reversing the direction of travel

– Push the drive switch in direction (1) or (2).
– Release the drive switch.
– Operate it progressively in the opposite di-
rection until the required speed is reached.
The truck brakes and then moves off in the
opposite direction.

Steering
WARNING
Risk of serious injury and/or serious damage to
equipment
Never use the truck with a defective steering system.

In a straight line, the tiller is centred.

To pivot the truck, proceed as follows:

60 11558011551 EN - 04/2023 - 03
Use 4
Specific features of driving with folding platform trucks

– Turn the tiller clockwise: the truck turns to 

the left (1) in forward travel.
– Turn the tiller anti-clockwise: the truck turns
to the right (2) in forward travel.

WARNING
Risk of serious injury and/or serious damage to
equipment
Always slow down before negotiating a corner. Ap-
proaching a tight corner too fast can cause the truck
to overturn.

Pedestrian driving
You can use this truck in pedestrian mode to
facilitate manoeuvres in confined spaces.
– Raise the platform (6). 
– Push on the tab (4) to unlock the side pro-
tection guardrails (5).
– Fold down the side protection guardrails (5).

11558011551 EN - 04/2023 - 03 61
4 Use
Specific features of driving with folding platform trucks

– Tilt the tiller into the driving zone (3). 

In zones (1) and (2), the electromagnetic
brake is applied and it is not possible to drive
the truck.

NOTE
● Driving in pedestrian mode is possible when
the platform is raised and the side protec-
tion guardrails are folded down.
● The double-throw safety switch is activated.
● Maximum speed in pedestrian mode is re-
duced to 6 km/h.

Ride-on driving 

WARNING
Risk of the operator falling
The side protection guardrails (5) prevent the opera-
tor from falling while driving.
Do not climb or sit on the side protection guardrails
(5).

– Lower the platform (6).

– Raise the side protection guardrails (5).
– Lock the side protection guardrails in the
raised position.
– Stand on the platform.

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Use 4
Specific features of driving with folding platform trucks

– Tilt the tiller into the driving zone (3). The 

speed in ride on mode is limited to 10 km/h.
In zones (1) and (2), the electromagnetic
brake is applied. Then the truck cannot be
driven.

DANGER
Risk of falling
Only one operator can stand on the platform at once.
The truck is not designed to transport two people.

NOTE
When the side protection guardrails are folded
and the platform is in the lowered position, the
speed of the truck is limited to 6 km/h.

WARNING
Driving safety guidelines
It is prohibited for the operator to push loads side-
ways with the guardrails.

NOTE
To lower the side protection guardrails (5), the
tab (4) must be pressed to unlock them.

11558011551 EN - 04/2023 - 03 63
4 Use
Operating the FleetManager™ option

Operating the FleetManager™ option

Description of the FleetManager option
The FleetManager option allows you to control (2)GSM: Global System for Mobile Communi-
access to the truck. The option is a fleet man- cation
agement system.
You can access the system: Shock sensor
● Either by using a keypad This sensor allows you to record the shocks
● Or by using a reading device for a trans- received by the truck.
ponder or an RFID card
If the truck receives a shock, it is possible to
The fleet manager sets the access details via configure a speed reduction.
the web interface. This affects the transpond-
er cards or PIN codes for the corresponding The fleet manager is the only person who is
trucks. It is possible to change the amount able to change certain parameters.
of time for which the access authorisation is
valid. NOTE
Software is also available. Replace the sensor if it is faulty.
Additional options:
● Shock sensor GSMGPRS module
● Tools for wireless data management:
The module consists of a GSM modem and an
▶ GSM(2)GPRS(1) module with antenna antenna.
The options available on the truck are: The module allows you to:
● Access control ● Access truck information remotely
● Access control and shock sensor ● Use geolocation
● Access control and GPRS module
The data is stored on a server.
● Access control, shock sensor and GPRS
module Data is transmitted by Bluetooth (default) or by
(1) GSM module (optional).
GPRS: General Packet Radio Service

64 11558011551 EN - 04/2023 - 03
Use 4
Operating the FleetManager™ option

Commissioning a truck equipped

with the FleetManager™ option
Commissioning a truck equipped with a 
keypad or an electronic key
– Turn the switch key to start the truck.
– Enter the PIN code on the keypad. The PIN
code consists of five to eight digits.
By default, no PIN code is given as a factory
setting.
If the PIN code is correct, the LED (1) is not
lit. The LED (2) flashes slowly at two-second
intervals (green colour).
No acoustic signal sounds.
– Press the Enter key (3) to confirm.
The truck is now ready for use.

NOTE
In the configuration, the fleet manager can
specify that the operator must enter a prelimi-
nary code when logging in. The operator can
then assess the state of the truck.

Commissioning a truck equipped with 

an RFID reading device
– Turn the switch key to start the truck.
– Place the RFID transponder card or the
RFID transponder (4) in front of the reading
device (3).
If the card is correct, the LED (1) is not lit. The
LED (2) flashes slowly at two-second intervals
(green colour).
Two acoustic signals sound.
The truck is now ready for use.

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4 Use
Operating the FleetManager™ option

FleetManager™ option: Colour code for the LEDs

The LEDs can have different statuses and dif-
ferent colours. Below is the list of the most
common messages and their meanings.

Malfunction Cause Solution

LED status
Signal transmitter
LED 1 LED 2
Reading device
variant: no valid
access authorisa-
tion Generate a valid
access authorisa-
Keypad variant: tion using the in-
no valid access terface
authorisation for
Lit continuously A long acoustic the PIN code en-
Off
Red colour signal sounds tered

Keypad variant:
PIN code entered
Re-enter the PIN
incorrect or not
code
confirmed using
the Enter key

The operator has

been granted ac-
Use the interface
cess authorisa-
to enter a new pe-
Lit continuously Flashes once A long acoustic tion. But the peri-
riod of validity
Red colour Green colour signal sounds od of validity has
expired.
The date of the Update the date
truck is incorrect of the truck
Flashes quickly Lit continuously Memory is 80%
Clear the memory
Yellow colour Green colour full
There are several
possible causes:
- Reading device
or keypad not ac-
A long acoustic cessible Contact the After-
Flashes quickly Flashes quickly
signal sounds - GPRS module Sales Service
Red colour Red colour
upon activation not accessible Centre
- Built-in re-
chargeable bat-
tery flat
- Memory full

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Use 4
Operating the FleetManager™ option

Malfunction Cause Solution

LED status
Signal transmitter
LED 1 LED 2
Flashes quickly Lit continuously A shock has oc-
Reset the shock
Red colour Green colour curred
The truck is
The truck is con-
switched on but is
nected via a Blue-
not moving. Wait
tooth link. The op-
for all of the rele-
Flashes quickly erating data is be-
Off vant data to be
Blue colour ing read. The
read. As soon as
reading process
the LEDs change
can take up to five
to a different sta-
minutes.
tus, resume work.

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4 Use
Operating the FleetManager™ option

Disconnecting a truck equipped

with the FleetManager™ option
NOTE
Operators must not log off intentionally while
driving.

WARNING
Access to the truck must be disabled.
Unauthorised users are not allowed to use the truck.

Disconnecting a truck equipped with a 

keypad or electronic key
– Park the truck in a safe place.
– Press the button (3) to log off. Keep the
button pressed in.
No LEDs light up. A long acoustic signal
sounds.
The LED (1) lights up for a second (red col-
our). The LED (2) is not lit. A long acoustic
signal sounds.
The LED (1) is no longer lit. The LED (2)
flashes slowly at two-second intervals (green
colour). No acoustic signal sounds.
The truck is disabled.
– Turn the switch key to the off position to
switch the truck off completely.

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Use 4
Operating the FleetManager™ option

Disconnecting a truck equipped with an 

RFID reading device
– Park the truck in a safe place.
– Briefly place the RFID card or the RFID
transponder (4) in front of the reading de-
vice (3).
The LED (1) lights up for a second (red col-
our). The LED (2) is not lit. A long acoustic
signal sounds.
The LED (1) is no longer lit. The LED (2)
flashes slowly at two-second intervals (green
colour). No acoustic signal sounds.
The truck is disabled.
– Turn the switch key to the off position to
switch the truck off completely.

11558011551 EN - 04/2023 - 03 69
4 Use
Transporting loads

Transporting loads
Load handling safety rules 

WARNING

Closely follow the following instructions before pick-

ing up loads. Never touch or stand on moving parts
of the truck (e.g. lifting device, pushing devices, work
installations or devices for picking up loads).

WARNING
Take care not to trap hands or feet when operating
the truck.

Grabbing a loading unit 

Watch out for the following elements:

● the load must be well-balanced and centred

correctly between the fork arms

● the fork arms must be sufficiently slid un-

derneath the load to guarantee stability.

The load must not protrude too far over the
fork arms, nor should the fork arms protrude
too far out from the load.

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Use 4
Transporting loads

Transporting pallets or other 

containers
As a general rule, loading units must be trans-
ported one by one (e.g. pallets). Transporting
several loading units at a time is only author-
ised:
● when the safety preconditions are fulfilled.
● by order of the monitoring agent.
The forklift operator must ensure that the load-
ing unit is properly packaged. He must only
move loading units that have been careful-
ly prepared and that meet the safety require-
ments.

11558011551 EN - 04/2023 - 03 71
4 Use
Transporting loads

Lifting and lowering the load 

arms

NOTE
Keep your hands on the tiller when raising or
lowering the load arms.
Lifting the load arms:
– Press the lift control (1).
The load arms are raised.
Lowering the load arms:
– Press the lowering control (2).
The load arms are lowered.

Load handling
WARNING
Risk of crushing feet
Safety shoes must be worn.

WARNING
Arrangement of loads
Do not touch nearby loads or loads positioned at the
side or in front of the load being handled.
Arrange the loads with a small space between them
to prevent them hooking onto one another.

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Use 4
Transporting loads

Before picking up a load 

– Ensure that the load weight does not ex-
ceed the capacity of the truck.
– Also ensure that the load is stable and bal-
anced to avoid dropping any part of the
load.
– Check that the width of the load is compati-
ble with the width of the load arms.
– Check that the load is not damaged.

DANGER
Risk of tipping
It is essential to slow down when approaching a cor-
ner or on wet ground.

Picking up a load from the ground

Proceed as follows:
– Approach the load carefully.
– Lower the load arms so that they can be
easily inserted into the pallet.
– Insert the load arms under the load.
– For a load that is shorter than the load
arms, position it so that the load overhangs
the end of the load arms by a few centime-
tres. This will prevent the load hooking onto
the one in front.
– Raise the load arms a few centimetres to lift
the load.
– Withdraw the load slowly in a straight line.

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4 Use
Transporting loads

Transporting a load 
Observe the following recommendations:
● Drive forwards for optimum visibility

● Travel up or down slopes with the load up-

hill. Do not travel across the slope or make

a U-turn
● Reverse travel is used for setting down the

load. Adjust your speed

● Do not drive with an unstable load

● If visibility is poor, let someone guide you

● Raise the forks slightly in order to pass ob-

stacles
● Be careful of low passageways, low door-

ways, scaffolding, pipes etc.

● Check that the width of the load is not

greater than the width of the aisle

Setting a load down on the ground

Proceed as follows:
– Drive the machine to the required location.
– Carefully move the load into the unloading
area.
– Lower the load until the load arms are free.
– Withdraw the truck in a straight line.
– Raise the load arms again several centime-
tres.

CAUTION
Risk of accident
Before you set down the load, ensure that no one is
around the truck or the load.

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Use 4
Cold store usage (optional)

Cold store usage (optional) 

CAUTION
Standard trucks risk being subject to significant dam-
age if used in extreme conditions.
Only trucks with the Cold Store option may be used
inside cold storage. Specific oil designed for cold
stores must be used.

These trucks are identified by their Cold Store

label.

Area of Use
Trucks with the Cold Store option may be
used in two different areas:
● operating range 1: the truck can operate
at a temperature of -5 °C and, for short peri-
ods, at a temperature of -10 °C. It must be
parked outside of the cold store.
● operating range 2 (Entry / Exit applica-
tions): the truck must be used alternately
inside and outside of the cold store. It can
withstand temperatures between -30 °C and
+45 °C. Specific rules should be followed so
as not to damage the truck and to avoid the
occurrence of streaming (see the following
paragraph). The truck is parked outside of
the cold store.

Precautions for Use

The difference in temperature between the
cold store and the room temperature zone
may result in the formation of condensation
water.
This water can freeze when the truck goes
back into the cold store and jam the moving
parts of the truck.
Streaming occurs if the truck remains outside
of the cold store for more than ten minutes.
Therefore, it is essential to leave the truck out-
side of the cold store for 30 minutes so that
the condensation disappears.

DANGER
If the condensation freezes in the cold store, it is
prohibited to operate the jammed parts.
This could cause permanent damage to the truck.

11558011551 EN - 04/2023 - 03 75
4 Use
Cold store usage (optional)

Parking
The truck must be parked outside of the cold
store.
Parking inside the cold store could cause seri-
ous damage to the electrical and mechanical
equipment (seals, hoses, rubber and synthetic
parts).

CAUTION
Do not leave discharged or unused batteries in the
cold store.
They could be permanently damaged.

76 11558011551 EN - 04/2023 - 03
Use 4
Before leaving the truck

Before leaving the truck

– Choose a safe and level location. – Remove the switch key.
– Set down the load and fully lower the load
arms. DANGER
Risk of injury!
The load arms must touch the ground.
It is prohibited to park the truck with the load lift
– Switch off the truck. system in the raised position.

The automatic braking is activated.

11558011551 EN - 04/2023 - 03 77
4 Use
Handling the battery

Handling the battery

Battery type
Trucks can be fitted with different types of bat-
tery. Comply with the information indicated on
your battery's type plate, as well as with its
features.

WARNING
The weight and size of the battery influence the sta-
bility of the truck.
The new battery must weigh the same as the old
one. Do not remove extra weight or change its posi-
tion.

CAUTION
Be careful not to damage any wiring when replacing
the battery.

Order picking
Maintenance personnel
The battery must be replaced by specially
trained personnel. Personnel must follow the
manufacturer's instructions for the battery, the
charger and the truck.
It is also necessary to follow the battery main-
tenance instructions.

Fire protection measures

WARNING

Do not smoke or create a flame when

handling batteries. There must be no
combustible material or tools that pro-
duce sparks within a minimum radius of
2 m around the truck and the battery
charger.
The work area must be well ventilated.
Fire extinguishers must be provided and
located near the work area.

78 11558011551 EN - 04/2023 - 03
Use 4
Handling the battery

Parking the truck securely

When the battery is being worked on, the truck
must be parked safely. The truck can only
be restarted when the covers and connectors
have been put back in the operating position.

Opening and closing the battery 

hood

Opening the battery hood

To open the battery hood:
– Immobilise the truck.
– Lower the load arms.
– Switch off the ignition (key or electronic
key).
– Press the emergency off switch.
– Lift the hood (1) using the handle designed
for this purpose.

Closing the battery hood

To close the battery hood:
– Close the hood (1).

WARNING
Risk of trapping fingers
When closing the battery hood, correctly position
your fingers to avoid any risk of them being trapped.

– Ensure that the battery hood is closed se-

curely.

CAUTION
Risk of sparks
Never drive with the hood open or incorrectly closed.

11558011551 EN - 04/2023 - 03 79
4 Use
Handling the battery

Disconnecting/connecting the
battery connector
WARNING
Major risk of arcing and destruction of contacts
Never connect or disconnect the connector if the
truck is switched on.
Regularly check the condition of the contacts of the
connectors. Replace them if there are signs of arcing
and carbonisation.
Adhere to the direction of polarity "+" and "-". Always
connect "+" to "+" and "-" to "-". Do not reverse the
connectors.
Each ½ connector has a polarising pin. Ensure that
the connectors are present and in good condition.
They prevent any risk of reverse polarity.

Disconnecting the battery connector 

– Immobilise the machine and switch off the
ignition.
The fixed socket on the truck (1) is located
above the battery and under the battery hood.
– Open the battery hood.
– Pull the handle of the battery connector (2)
to disconnect it from the fixed socket (1) on
the truck.

Connecting the battery connector

– Press the battery connector (2) into the
fixed socket (1) on the truck.
– Close the battery hood.

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Use 4
Handling the battery

Using the side socket to charge 

the lithium-ion battery
A side socket (1) can be installed on the bat-
tery on the side of the truck. The socket allows
you to charge the battery without removing the
lithium-ion battery connector of the truck.

CAUTION
Risk of damage to the battery
It is essential not to switch off the lithium-ion battery
during charging.

CAUTION
Risk of damage to the battery
Do not connect two external chargers to charge the
battery. The forklift operator must use either the side
socket or the truck socket for charging.

Proceed as follows:
– Park the truck close to the charging station.
– Immobilise the machine. Lower the fork
arms.
– Switch off the ignition (key or electronic
key).
– Disconnect any additional electrical sys-
tems before charging. Charging cuts off the
electrical supply to the truck and to addition-
al equipment.
– Switch the charger on as directed in the
specific instructions for the charger. Charg-
ing of the battery is automatically managed
by the on-board electronics of the battery.
– Plug the socket of the charging station into
the side socket (1) located on the side of
the truck.
A green LED (2) lights up. The LED indicates
that the connector of the side socket (1) is
correctly inserted and that charging is in pro-
gress.

NOTE
If the LED remains off, the connector is not
detected. Please contact the After-Sales Serv-
ice Centre.

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4 Use
Handling the battery

– When charging is complete and the charger

has stopped, unplug the charger.

NOTE
It is possible to stop charging before the end
of the complete cycle. The operator can re-
sume work more quickly. It is advisable to re-
charge the battery after each use if possible.
The battery charge percentage is indicated on
the display screen. The charging time is indi-
cated on the screen of the charger.
– Switch on the ignition (key or electronic key)
and check the charging status of the truck
on the display.
The truck is now ready for use.

CAUTION
Risk of damage to the side socket
The side socket is intended only for charging the
battery.
If the socket is faulty, please contact the After-Sales
Service Centre.

Charging the battery using an

external charger
CAUTION
Electrical hazards
Make sure that the charger is compatible with the
battery of the truck in terms of voltage and charging
current (refer to the instructions for the charger).
For a gel battery, use a gel battery charger or an
adjustable charger on the gel setting.
Ensure the correct "+" and "-" polarity when connect-
ing the battery and charger connectors. Do not re-
verse the connectors.

Proceed as follows:
– Park the truck close to the charging station.
– Immobilise the machine. Lower the load
arms.

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Use 4
Handling the battery

– Press the emergency off switch (1). 

– Switch off the ignition (2) (key or electronic
key).
– Open the battery hood.
– Disconnect the battery connector from the
fixed socket on the truck.
– Connect the battery connector to the charg-
ing station.
– Switch the charger on as directed in the
specific instructions for the charger.
– When charging is complete and the charger
has stopped, unplug the battery connector
from the charger.
– Reconnect the battery connector into the
fixed socket on the truck.
– Close the battery hood.
– Pull the emergency off switch (1).
– Switch on the ignition (2) and check the
charging status of the truck on the display
(3).
The truck is now ready for use.

WARNING
Risk of sparks
Always connect the battery connector before switch-
ing on the battery charger and disconnect the con-
nector after switching off the charger.

NOTE
The connectors are fitted with a keying pin. To
avoid reversed connections, regularly check
its presence and condition.

WARNING
A battery produces explosive gases during charging.
Make sure that the area is well-ventilated. Make sure
that the battery hood remains open for the entire time
the battery is charging.

11558011551 EN - 04/2023 - 03 83
4 Use
Handling the battery

Using the on-board charger

Thanks to the on-board charger, it is no longer
necessary to use a charging room. In fact,
this charger can be connected to any 2P+T,
230-V, 16-A socket.
However, before charging in this way, it is
necessary to ensure that the location selected
for charging satisfies all of the following safety
requirements:

NOTE
The charger is compatible with wet lead bat-
teries, gel lead batteries and lithium-ion batter-
ies.
The charger is designed:
– To be incorporated in the truck.
– To remain permanently connected to the
battery.
– To stay connected to the mains during pe-
riods when the truck is not being used to
ensure the availability of the machine.

CAUTION
Charging instructions
It is strictly prohibited to use an on-board charger
other than the one recommended.
Do not disconnect the battery connector during
charging (flashing green indicator or battery charging
icon) except for the lithium-ion battery.
The truck cannot be operated during charging.

WARNING
A lead battery produces explosive gases during
charging.
– Make sure that the area is well-ventilated.
– Make sure that the battery hood remains open for
the entire time the battery is charging.

The on-board charger is intended to recharge

the battery.

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Use 4
Handling the battery

– Switch off the truck. 

– Connect the charger plug to a mains wall
socket. The charger plug (1) is located un-
der the centre cover of the truck dashboard.
Charging starts automatically. A green indi-
cator flashes or a battery charging icon is
present on the truck display.
– Unplug from the mains wall socket when
the battery is fully charged. It is also possi-
ble to stop the current charging by unplug-
ging from the mains wall socket (for lithium-
ion batteries only).
– Store the charger plug (1) in its compart-
ment under the centre cover of the dash-
board.

CAUTION
Risk of damage to the mains cable resulting in elec-
tric shock and/or burns!
Park the truck close to the mains wall socket. The
mains cable of the on-board charger must not be taut
when connected and charging.
The mains cable must be checked regularly as part
of periodic statutory checks and maintenance opera-
tions.

Adjusting the on-board charger 

● When the truck is delivered with its battery,
the charger (1) settings are adjusted in the
factory.
● When the truck is delivered without a bat-
tery, the adjustment is made according to
the configuration chosen during the order.

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4 Use
Handling the battery

General information on changing batteries

Removing/refitting the battery CAUTION
When handling batteries, make sure that the Risk of injury
capacity of the equipment used (hoist, slings, The battery is a heavy and fragile component that
hooks, roller frame, trolley) is sufficient for the must be handled with care.
battery weight. It is recommended to wear gloves and safety shoes.
If you are installing a replacement battery,
it must be identical to the original battery in
CAUTION
terms of:
Risk of crushing.
– Weight
When lowering the forks, make sure that your feet
– Compartment dimensions are not underneath the fork carriage.

– Voltage
CAUTION
– Capacity
Risk of trapping.
– Socket
During operations to lock and insert the battery, keep
Refer to the rating plate of the truck for the your fingers away from moving parts to avoid any
minimum and maximum acceptable weights. risk of them being trapped.

Changing the vertical access

battery
To change the battery, proceed as follows:
– Immobilise the truck.
– Lower the load arms.
– Switch off the ignition and remove the key.
– Press the emergency off switch.
– Open the battery hood.
– Disconnect the battery connector.

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Use 4
Handling the battery

– Attach the slinging hooks to the battery 

compartment.

NOTE
Using secured hooks is recommended.
– Lift the battery.
– Replace the battery.
– Position the new battery in the chassis.
– Remove the sling hooks.
– Reconnect the battery connector.
– Close the battery hood.
– Return the truck to service.

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4 Use
Handling the battery

Changing the battery on a truck

equipped with a side-access bat-
tery
To remove the battery, we recommend that
you use a fixed roller frame or a truck with
extraction rollers (fitted with rollers) for easier
handling of the battery.
– Immobilise the truck.
– Lower the forks.
– Switch off the ignition and remove the key.
– Press the emergency off switch.
– Open the battery hood.
– Position the truck with extraction rollers or
the roller frame in the upright position next
to the battery compartment on level ground.
– Disconnect the battery connector.
– Place the connector on the battery cells. 

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Use 4
Handling the battery

– Lift the locking pin (1) to unlock the battery. 

– Place the locking pin on the edge of the 

chassis as shown in the illustration (2).

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4 Use
Handling the battery

– Take hold of the battery (3). 

– Pull the battery (4) onto the roller frame to 

remove it from its compartment.
– Replace the battery and push it all the way
into the compartment.

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Use 4
Handling the battery

– Position the locking pin (1) in the opening 

(5) provided on the chassis.
– Lower the locking pin (1) until you hear a
small click.
– Reconnect the battery connector.
– Close the battery hood.
– Return the truck to service.

WARNING
Risk of losing the battery
Before restarting the truck, ensure that the battery
is correctly installed and locked, and that the battery
hood is fully locked.

Choice of opening side for battery com- 

partment
It is possible to remove the battery from its
compartment to the left or right of the truck:
– Reverse the battery mounting assembly (6)
on the chassis and the hood.

NOTE
Regularly check that the battery mounting as-
sembly is always correctly positioned on the
truck.
This operation should preferably be carried
out by the After-Sales Service Centre. If the
battery mounting assembly is incorrectly posi-
tioned on the chassis and the hood, the lock-
ing system of the battery cannot function cor-
rectly.

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4 Use
Handling the truck in an emergency

Handling the truck in an emergency

Towing and transporting the truck
Towing the truck Transporting the machine
CAUTION If the truck has to be transported, please en-
sure that it is properly chocked and protected
Risk of the equipment becoming worn or damaged against bad weather.
The brake is applied if there is no power supply to
the truck from the battery.
WARNING
The truck must be moved with the front raised and
with caution. Risk of truck losing stability
Exercise great care when moving a truck that has no
battery and is equipped with reinforced stabilisers.
CAUTION
Risk of the equipment becoming worn or damaged
Do not pull the truck by the tiller.

CAUTION
Risk of the equipment becoming worn or damaged
Unload the truck before towing it.

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Use 4
Handling the truck in specific situations

Handling the truck in specific situations

Slinging the truck 

DANGER
Danger of truck falling
Only use slings and a hoist of sufficient quality.
Check the weight of the machine (including battery)
in order to choose a suitable device. Refer to the
technical features.

Observe the following instructions:

– Shut off the truck and disconnect the bat-
tery.
– Lower the load arms (the initial lift must be
in the lowered position).
– Remove any items that could fall.
– Protect all parts that come into contact with
the lifting device.
– Hook the lifting device (1) onto the appro-
priate locations as shown by the "slinging
hooks" label.

NOTE
Do not sling the truck by the tiller. Do not sling
the truck by the accessory support.
– Carefully lift the truck.

DANGER
Risk of falling
Make sure no one is under or near the truck when
slinging the truck.

11558011551 EN - 04/2023 - 03 93
4 Use
Handling the truck in specific situations

Lifting the truck 

DANGER
Danger of truck tipping over
Truck lifting must be performed carefully.

For some work, it is necessary to lift the truck.

– Lift the load arms.
– Switch off the ignition and disconnect the
battery connector.
– Use a jack with adequate lifting capacity.
Front section of the truck:
– Place the jack under the chassis (1).
For work on the lifting device:
– Position the jack under the battery frame
(2).
Maintenance of the load wheels:
– To service the load wheels, position the
jack under the load arms in the locations
indicated (3).
As a safety precaution, always insert a wood-
en chock.

WARNING
Risk of truck falling
Immobilise and chock the truck after lifting it.

Transporting the truck

CAUTION CAUTION
Always switch off the ignition and disconnect the bat- Risk of damage to the truck.
tery.
Use a hoist and woven NON METALLIC slings with
Never tie down or sling the truck by the control unit an adequate lifting capacity. Refer to the load weight
or other points not designed for this. shown on the truck's capacity plate.
The lifting operations must be performed by qualified
personnel.

Trucks are generally transported by road or by

rail.

94 11558011551 EN - 04/2023 - 03
Use 4
Handling the truck in specific situations

The truck must be suitably protected from the DANGER

effects of the weather during transport and
Danger of death.
storage.
Do not stand within the hoist's operating radius or
To load or unload the truck, use an inclined below the lifted truck.
plane or a mobile ramp.
If the truck is out of service or if the battery
has been removed, sling the truck. See Chap-
ter 4 Slinging the truck.

Transporting the machine

If the truck has to be transported, please en-
sure that it is properly chocked and protected
against bad weather.

WARNING
Risk of truck losing stability
Exercise great care when moving a truck that has no
battery and is equipped with reinforced stabilisers.

Transporting the truck in the lift

The truck must only be taken in lifts with an A minimum safety distance of 100 mm from
adequate loading capacity that are designed the walls of the lift must always be observed.
for this purpose, and for which authorisation
Anyone transported with the truck must only
has been received from the operator. Inside
enter the lift after the truck has been correctly
the lift, the truck must be immobilised so that
immobilised and they must exit the lift first.
no part is in contact with the wall of the lift
cage.

Driving on loading bridges

Before crossing a loading bridge, the operator and that it can support the load of the forklift
must make sure it is properly attached and se- truck.
cured and its load capacity is sufficient. Cross
The lorry driver and lift truck operator must
the loading bridge slowly and carefully. The
coordinate the departure time of the lorry.
driver must be sure that the vehicle to be en-
tered is secured sufficiently against movement

11558011551 EN - 04/2023 - 03 95
4 Use
Handling the truck in specific situations

96 11558011551 EN - 04/2023 - 03
 5

Maintenance
5 Maintenance
General maintenance information

General maintenance information

General
The following instructions contain all the infor- Grade and quantity of lubricants and
mation required for maintenance of your truck. other consumables
Carry out the various maintenance work in
compliance with the maintenance plan. This Only lubricants and other consumables speci-
will ensure that your truck is reliable and in fied in these operating instructions are author-
good working order and that the warranty re- ised for use in maintenance work.
mains valid. Lubricants and other consumables required
for truck maintenance are listed in the mainte-
Maintenance plan nance specifications table.
One of the display functions indicates the Never mix different grades of grease or oil. If
truck's hours of use. Refer to it and consult it is absolutely necessary to change brands,
the truck's maintenance plan. make sure to flush thoroughly beforehand.
The maintenance plan is followed by advice to Before changing any filters or working on the
facilitate work. hydraulic system, thoroughly clean the surface
and the areas around the part.
Maintenance intervals must be reduced if the
truck is used under harsh conditions (extreme All containers used to pour oil must be clean.
heat or cold, large quantities of dust).

98 11558011551 EN - 04/2023 - 03
Maintenance 5
General maintenance information

Servicing and maintenance personnel training and qualification

Truck maintenance must only be carried out The person responsible for carrying out the
by qualified and authorised personnel. inspection must have sufficient knowledge and
experience to be able to assess the condition
The annual inspection for prevention of acci-
of the truck and the efficiency of the protec-
dents at work must be carried out by a person
tive installations in accordance with the techni-
qualified to do so. The person carrying out this
cal regulations and principles established for
inspection must provide their expertise and
checking industrial trucks.
opinion without being influenced by economic
factors or company internal issues. Safety is
the only critical deciding factor.

Battery maintenance staff

Batteries must only be recharged, maintained It is essential to follow the battery mainte-
and changed by specially trained personnel. nance instructions and the battery charger op-
Personnel must follow the manufacturer's in- erating instructions.
structions of the battery, the battery charger
and the truck.

Maintenance operations that do not require special training

Simple maintenance operations such as A specific qualification is not necessary.
checking the hydraulic fluid level or checking
Refer to the maintenance section of this man-
the battery electrolyte level can be carried out
ual for further information.
by persons with no special training.

Ordering spare parts and consumables

Spare parts are provided by our spare parts Unauthorised spare parts may increase the
service department. You will find the informa- risk of accidents due to faults relating to qual-
tion required to place an order in the spare ity or incorrect choices. Anyone who uses
parts and fitting catalogue. non-compliant spare parts must assume full
responsibility in the event of an accident.
Only use spare parts recommended by the
manufacturer.

11558011551 EN - 04/2023 - 03 99
5 Maintenance
Safety guidelines for maintenance

Safety guidelines for maintenance

Servicing and maintenance measures
To avoid accidents during servicing and main- – Ensure that there is no risk of the truck
tenance operations, take all necessary safety moving or starting up unexpectedly. For this
measures. For example: reason, remove the battery connector.

Working on the electrical equipment

Operations on the truck's electrical system Rings, metal bracelets etc., must be removed
must only be carried out when there is no volt- before carrying out any operations on electric
age supply. components.
Operating checks, testing and adjustment Remove the electric equipment (which compri-
work on parts supplied with voltage must only ses electric components such as the traction
be carried out by personnel: controller) before carrying out any welding op-
● who have received detailed instructions erations. This precaution prevents this electric
● who have been authorised to perform this equipment from being damaged.
work Operations on the electric system require the
● who have taken the necessary precaution-
consent of the manufacturer.
ary measures.

Safety devices
After any repair or maintenance work, it is ● to check these for correct operation.
necessary:
● to refit all safety devices

100 11558011551 EN - 04/2023 - 03

Maintenance 5
Easily accessing the technical compartment

Easily accessing the technical 

compartment
In order to perform maintenance on various
truck components, it is necessary to access
the technical compartment.
– Switch off the ignition (switch key or elec-
tronic key).
– Press the emergency off switch.
– Open the battery compartment.
– Disconnect the battery connector.
– Remove the four mounting screws (1) on
the front cover.
– Lift the cover and remove it.
The technical compartment can be accessed.
After the operation, the cover must be reposi-
tioned.
– Put the front hood in position.
– Tighten the four mounting screws (1).
– Reconnect the battery connector.
– Return the truck to service.

11558011551 EN - 04/2023 - 03 101

5 Maintenance
Technical data for inspection and maintenance

Technical data for inspection and maintenance

Assembly Consumables/lubricants Capacities/adjustment values
0.45 litres (minimum volume:
Hydraulic system Hydraulic oil
0.35 litres)
Transmission gear Transmission gear oil 0.8 litres
Traction motor
1.1 kW for EXH 14,
1.3 kW for EXH 16, EXH-L 16,
Fuse 1F1 Power: 300 A, quantity: 1
EXH-SF 16C, EXH 18, EXH 20,
EXH 20+, EXH-L 20 and EXH-
SF 20C
Pump motor
1 kW for EXH 14, EXH 16 and
EXH 18
Fuse 1F1 Power: 300 A, quantity: 1
1.2 kW for EXH-L 16, EXH-SF
16C, EXH 20, EXH 20+, EXH-L
20 and EXH-SF 20C
Control fuse Fuse 1F3 Control: 7.5 A, quantity: 1
Control fuse Fuse 1F4 Control: 5 A, quantity: 1
Battery Distilled water As required
Joints Lithium soap grease As required

102 11558011551 EN - 04/2023 - 03

Maintenance 5
Recommended lubricants

Recommended lubricants
DANGER Transmission gear oil
Toxic products. Recommended oil:
Oils and other consumables are toxic products. It is
advisable to handle and use them with the utmost
Fuchs Titan Supergear 80W90 API GL4/GL5
care.
Aerosol can for chains
Hydraulic oil Standard chain spray.
Recommended oil for standard use:
Multi-purpose grease
ISO-L-HM 46 as per ISO 6743-4 or ISO
VG46-HLP as per DIN 51524-2 Lithium soap grease, extreme pressure with
anti-wear additive - Standard DIN 51825 -
Recommended oil for heavy-duty use: KPF 2K - 30, KPF 2K - 20, KPF 2N - 30.
ISO-L-HM 68 as per ISO 6743-4 or ISO
VG68-HLP as per DIN 51524-2 ENVIRONMENT NOTE
Recommended oil for the cold store version:
Used oil must be stored safely until it is dis-
ISO-L-HM 32 as per ISO 6743-4 or ISO posed of in compliance with environmental
VG32-HLP as per DIN 51524-2 protection measures. No one should have ac-
cess to the used oil. Do not dispose of used oil
in drains or allow it to penetrate soil.
NOTE
If in doubt, please ask your local dealer for ENVIRONMENT NOTE
advice. You should also consult your local
dealer if a representative of an oil company Do not allow the product to disperse into the
offers you an oil product that is not specified environment. Packaging that has contained
in these operating instructions. Only the oils this product is treated as waste. Contaminated
listed above are approved by the manufactur- packaging must be completely emptied and
er. Using oil mixtures or hydraulic fluids that may then be recovered following a thorough
are not recommended can cause damage that clean.
may be expensive to rectify.

11558011551 EN - 04/2023 - 03 103

5 Maintenance
1000-hour service plan

1000-hour service plan

Depending on the application, environmental conditions and driving style, the following proce-
dures should be carried out every 1000, 2000, 4000, 5000, 7000 and 8000 hours

Preparation
Clean the truck
Check the error codes using the diagnostic tool
Check the time and date on the display
Enter the next service interval
Chassis, bodywork and fittings
Check that the battery is correctly secured in the battery compartment
Check the lock for side access battery replacement
Check the roller frames for side access battery replacement
Check the side guide rollers
Check the linkage and joints
Steering and wheels
Grease the axles and the bearing of the wheels (lubricated version)
Check the wheels for damage, foreign bodies and wear
Check the drive wheel for wear
Visually check the mounting of the tiller
Visually check the tiller and of the mounting of the steering centre
Truck
Check the operation of the parking brake
Check the brake for wear
Electrical equipment
Check the battery acid level and the electrolyte level
Check the condition of the cables and the battery sockets and ensure that they are positioned
correctly
Clean the on-board charger
Check the operation of the on-board charger
Check the condition, the routing and the mounting of the electrical connections
Clean the electrical components
Hydraulic system
Check the height adjustment of the mechanical stabilisers
Visually check the mechanical stabilisers for wear
Check the mounting of the pump-motor unit
Check the hydraulic system oil level
Check the hydraulic system for leaks
Load lift system
Check the height sensors (on lift mast)

104 11558011551 EN - 04/2023 - 03

Maintenance 5
3000-hour maintenance plan

Clean the lifting function sensors (if fitted)

Check the mobile chassis
Check the linkage of the initial lift
Check the initial lift sensors
Adjust the clearance of the sliding pads on the guide rollers of the initial lift
Check the pins and the mounting of the push rods

3000-hour maintenance plan

Depending on the application, environmental conditions and driving style, the following proce-
dures should be carried out every 3000, 6000 and 9000 hours

Note
Carry out all 1000-hour maintenance work
Hydraulics
Drain the hydraulic oil
Hydraulic system: clean and replace (if necessary) the pressure filter
Hydraulic system: clean and replace (if necessary) the breather
Hydraulic system: clean and replace (if necessary) the suction filter

10,000-hour service plan

Depending on the application, environmental conditions and driving style, the following proce-
dures should be carried out every 10,000 hours

Note
Carry out all 1000-hour maintenance work
Carry out all 3000-hour maintenance work
Motor
Drain the transmission gear oil

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5 Maintenance
Chassis, bodywork and fittings

Chassis, bodywork and fittings

Cleaning the truck 

Disconnect the battery before cleaning the

truck.
Be very careful using steam jets or clean-
ing products with a strong degreasing effect.
They dilute the grease inside the sealed-for-
life bearings. Relubrication is then impossible.
These cleaning methods damage the bear-
ings.

WARNING
Use of compressed air
It is advisable to wear protection goggles and a
mask.
If using compressed air, first remove stubborn dirt
with a cold cleaning agent.

Before carrying out lubrication operations,

thoroughly clean:
● The oil filling openings and the areas

around them
● The grease nipples

Dry the truck after cleaning.

If, despite taking all of these precautions, wa-
ter enters the motors, the truck must be re-
turned to service. This operation prevents rust
forming (it dries out by its own heat). The mo-
tors can also be dried using compressed air.

NOTE
A truck that is cleaned frequently will also re-
quire more frequent lubrication.

106 11558011551 EN - 04/2023 - 03

Maintenance 5
Chassis, bodywork and fittings

General information on battery maintenance

DANGER NOTE
Risk of injury
● The discharge indicators used to check the
Before carrying out any operations on the electric in- battery must also be suitable for the type of
stallation, turn the truck power supply off. Disconnect
the battery connector.
battery
● Contact the relevant After-Sales Service
Centre
Precautions to be taken during battery
maintenance
The plugs on the battery cells must always be Charging the battery
dry and clean. – Park the truck in an area without condensa-
Neutralise any spilt battery acid immediately. tion or pollution and with sufficient ventila-
tion.
The battery terminals and lugs must be clean,
lightly covered with grease for terminals and – Stop the truck.
securely tightened. – Press the emergency off switch.
– Open the battery hood.
Charging the battery
– Follow the instructions.
During the charging process, the surface of
the battery cells must be clear to ensure suffi-
cient ventilation. CAUTION
Do not expose the charger to water, rain, oils, grease
Do not place metal objects on the battery. or any similar substances.
The battery cover must remain open during The charger becomes hot during the operation.
charging. See the chapter entitled Battery
charging using an external charger.
CAUTION
Battery type Risk of injury
Do not obstruct the ventilation. Allow the charger to
Lead or gel batteries are used. It is advisable cool down for 10 minutes after charging is complete
to choose a compatible charger. before touching it. Do not use the charger out of the
truck.
Before charging, ensure that the charger is
suitable for the type of battery.

CAUTION
Gel batteries are subject to specific charging, mainte-
nance and treatment instructions. A non-compatible
charger may result in a battery failure.
Observe the manufacturer's recommendations.

11558011551 EN - 04/2023 - 03 107

5 Maintenance
Chassis, bodywork and fittings

Checking the condition of the 

load arms
– Check that the load arms (1) show no signs
of deformation, splits, heavy wear or cracks.

CAUTION
Truck damage
If the carriage is damaged, have it changed by the
After-Sales Service Centre.

108 11558011551 EN - 04/2023 - 03

Maintenance 5
Transmission

Transmission
Cleaning the traction motor cool- 
ing fins
The traction motor is difficult to access.
– Immobilise the truck.
– Lower the forks.
– Switch off the ignition and remove the key.
– Press the emergency off switch.
– Open the battery hood.
– Disconnect the battery connector.
– Open the technical compartment front cov-
er.
– Blow the motor (1) with compressed air.

WARNING

It is advisable to wear protection goggles and a

mask.

– Check that there are no signs of heat build-

up in the connections of the power cables.
– Refit the technical compartment front cover.
– Reconnect the battery connector.
– Return the truck to service.

11558011551 EN - 04/2023 - 03 109

5 Maintenance
Steering and wheels

Steering and wheels

Checking the condition of the 
wheels
– Raise the truck until the wheels are off the
ground.
– Check that the wheels rotate freely and re-
move any objects that may prevent them
from turning or may obstruct them.

CAUTION
Risk of damaging the wheels
In order to avoid any risk of damaging the wheel
bearings and tyres, any wires or plastic strips that
may wind around the wheel hubs and mountings
must be removed.

Stabiliser maintenance
Trucks are equipped with two stabilisers. They ● Ensure that the wheel nuts are correctly
ensure the dynamic stability of the truck. Dif- tightened.
ferent types of stabilisers are available as op- ● Ensure that there is no oil leakage under
tions. the truck when it is fitted with hydraulic sta-
bilisers.
Stabilisers do not require any specific mainte-
nance or adjustment work. Wheel wear (drive
WARNING
wheel and stabiliser wheel) is automatically
compensated. Risk of loss of dynamic stability
The dynamic behaviour of the device must be moni-
However, it is necessary to check the condi- tored, particularly when turning. The behaviour of the
tion of the stabilisers: truck must be the same when cornering, whether
● No significant damage to the superstruc- turning to the left or right. If there is a difference
ture. in behaviour, please contact the After-Sales Service
Centre. Only the technician can replace the two sta-
● The damper cylinder pins must not be twis-
bilisers if deemed necessary.
ted.
● No oil leakage must be present on the

damper cylinder. This cylinder must be in- NOTE

side the spiral spring.
● No damage to the rollers. The wheels must It is necessary to monitor the wear of the
rotate freely wheels in order to preserve the traction of the
● No locking at the level of the upper bearing.
truck.

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Maintenance 5
Electrical equipment

Electrical equipment
Cleaning and blowing air 
through the electrical compo-
nents

CAUTION
Electrical hazards
Always disconnect the battery connector before
working on an electrical component.

– Press the emergency off switch.

– Disconnect the battery connector.
– Open the technical compartment.
– Blow the electrical components with com-
pressed air.

WARNING
Use of compressed air
It is advisable to wear protection goggles and a
mask.

– Check the condition of the pin contacts of

the harness connectors.

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5 Maintenance
Electrical equipment

Checking the battery acid level 

and electrolyte density

WARNING
The electrolyte (diluted sulphuric acid) is poisonous
and caustic!
– Always wear suitable protective equipment (indus-
trial goggles, safety gloves) when working on a
battery.
– Never wear a watch or jewellery when handling
battery acid.
– Do not allow any acid to get onto the clothing or
skin or into the eyes. If this does happen, rinse
immediately with plenty of clean water.
– Immediately rinse away any spilled battery acid
with plenty of water.
– In case of injury, seek medical advice immediate-
ly.
– Always follow the safety information provided by
the battery manufacturer.
– Comply with the regulations in force.

– Check the battery acid level and electrolyte

density according to the battery manufactur-
er's recommendations.
– The cell covers of the battery must be kept
dry and clean.
– Any spillage of battery acid must be neutral-
ised immediately.

ENVIRONMENT NOTE

Dispose of any used battery acid in accord-

ance with the regulations.

112 11558011551 EN - 04/2023 - 03

Maintenance 5
Electrical equipment

Checking the condition of ca- 

bles, terminals and the battery
connector
– Check that the cable insulation is undam-
aged.
– Check that there are no signs of heat build-
up in the connections.
– Check that the "+" and "-" output terminals
are not sulphated (presence of white salt).
– Check the condition of the battery connec-
tor contacts and the presence of the keying
pin.

CAUTION
Risk of damaging the equipment
The points mentioned above can cause serious inci-
dents. In the event of an incident, contact our After-
Sales Service Centre as quickly as possible.

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5 Maintenance
Hydraulic systems

Hydraulic systems
Checking the hydraulic system 
for leaks
– Switch off the truck and disconnect the bat-
tery connector.
– Remove the hood of the technical compart-
ment.
– Inspect the hydraulic system: pipes, hoses
and connections between the pump unit
and the cylinders.
– Check cylinders for leaks.
– Check that the hoses are attached correctly
and show no signs of friction wear.
– Check the external pipes and hoses on the
technical compartment.
– Refit the hood of the technical compart-
ment.
– Return the truck to service.

CAUTION
Risk of damaging the truck
In the event of leakage, please contact the After-
Sales Service Centre.

Checking the hydraulic oil level

To check the hydraulic oil level, proceed as
follows:
– Immobilise the truck.
– Lower the load arms.
– Switch off the ignition and remove the key.
– Press the emergency off switch.
– Disconnect the battery connector.

114 11558011551 EN - 04/2023 - 03

Maintenance 5
Hydraulic systems

– Remove the hood of the technical compart- 

ment.
To ensure correct operation of the truck func-
tions, the oil level must be between the mini-
mum mark (3) and maximum mark (2) on the
tank.
– Remove the plug (1). If necessary, top up
via the opening.
– Refit the plug (1) afterwards.

CAUTION
Risk of damage to hydraulic components
Only use hydraulic oil that complies with the manu-
facturer's specifications (see table of recommended
lubricants).

– Refit the hood of the technical compart-

ment.
– Reconnect the battery connector.
– Return the truck to service.

11558011551 EN - 04/2023 - 03 115

5 Maintenance
Storage and decommissioning

Storage and decommissioning

Storage of truck
Precautions should be taken if the truck must CAUTION
not be used for a reasonably long period. The
operations depend on the length of time it is We recommend that you do not use a plastic sheet
as this encourages condensation to form.
unused.

Long-term truck storage Consult the service department for further

measures to take if the truck must be stored
The following work must be carried out on the for a longer period of time.
truck to prevent corrosion if it needs to be
stored for a long period of time. If the truck
Recommissioning after storage
is to be stored for more than two months, it
must be positioned in a clean and dry area. If the truck has been stored for more than six
The area must be well-ventilated with no risk months, it must be checked carefully before
of freezing. being recommissioned. This check is similar to
the workplace accident prevention inspection.
The following operations must be performed:
It is therefore necessary to check all points
– Clean the truck thoroughly. and systems that are important for truck safe-
ty.
– Check the hydraulic oil level and refill if nec-
essary. Carry out the following operations:
– Lower the forks onto a suitable support (e.g. – Clean the truck thoroughly.
a pallet) until the chains are slack.
– Grease all hinges and joints.
– Coat any unpainted metal parts with a thin
– Check the condition and density of electro-
layer of oil or grease.
lyte, and, if necessary, recharge the battery.
– Grease all hinges and joints.
– Check that there are no traces of condensa-
– Check battery condition and electrolyte den- tion water in the hydraulic oil. Drain if nec-
sity. Maintain the battery in accordance with essary.
the manufacturer's requirements. (Follow
– Carry out the same maintenance work as
the instructions).
for the first time it was commissioned.
– Spray contacts with an aerosol product de-
– Commission the truck.
signed for contacts.
– In particular, check the following during
– Raise and chock the truck: the wheels must
start-up:
not touch the ground in order to prevent
irreversible deformation of the tyres. ● traction, control and steering.
● brakes (service brake and parking brake).
– Cover the truck with a cotton cover to pro- ● lifting device.
tect it from dust.

116 11558011551 EN - 04/2023 - 03

Maintenance 5
Storage and decommissioning

Permanent Putting Out of Com-

mission (Destruction)
When scrapping the truck, it is necessary to:
– Remove the various parts of the truck (cov-
ers, battery, chains, motors etc.)
– Sort out the components depending on their
type: pipes, rubber components, lubricants,
aluminium, iron etc.
– Before scrapping the truck, notify the com-
petent authorities of your country in writing.
– After receiving the authorisation from the
competent authorities, remove any compo-
nents according to national standards.

NOTE

The client is solely responsible for any irregu-

larities he has committed during or after the
scrapping of the truck's components and the
removal of components.

11558011551 EN - 04/2023 - 03 117

5 Maintenance
Storage and decommissioning

118 11558011551 EN - 04/2023 - 03

 6

Technical specifications
6 Technical specifications
Datasheet for the EXH14 model

Datasheet for the EXH14 model

120 11558011551 EN - 04/2023 - 03

Technical specifications 6
Datasheet for the EXH14 model

DESCRIPTION
1.1 Manufacturer Still
1.2 Model type EXH14
1.3 Drive type: battery, diesel, petrol, LPG, mains power Battery
Driving mode: manual, pedestrian, standing, seated, order Standing/
1.4
picking pedestrian
1.5 Nominal capacity Q (kg) 1400
1.6 Centre of gravity C (mm) 600
1.8 Distance from load wheel axle to load support face (±5 mm) X 893
1.9 Wheelbase (±5 mm) Y 1160/1232

WEIGHT EXH14
2.1 Kerb weight (±10%) with battery kg 329
Load per laden axle, drive side/load side (±10%), load =
2.2 kg 609/1120
2000 kg
2.3 Load per unladen axle, drive side/load side (±10%) kg 256/73

WHEELS EXH14
Polyur-
3.1 Tyre: polyurethane, rubber, drive side/load side
ethane
3.2 Drive wheel dimensions (width at the ground) Ø x W (mm) Ø230 x l75
Ø85 x W85
3.3 Dimensions of wheels, load side (4) Ø x W (mm) (bogies:
Ø85 x W80)
2 x Ø125 x
3.4 Additional wheels (dimensions) Ø x W (mm)
W40
Number of wheels at drive side/load side (x = 1X + 2/2 (1X
3.5
drive wheel) (4) + 2/4)
3.6 Track width, drive side (±5 mm) mm 482
355/375/395
3.7 Track width, load side (±5 mm) mm 52/54/56/68
/515

DIMENSIONS EXH14
4.4 Lift (±5 mm) h3 (mm) 125
Height of tiller in driving position
4.9 h14 (mm) 810/1205
minimum/maximum (±5 mm)
Height at fork ends
4.15 h13 (mm) 86
in the lowered position (0/+5 mm)
Total length
4.19 L1 (mm) 1579
(+5 mm)
Length to the
4.20 L2 (mm) 429
load mating face (±5 mm)

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6 Technical specifications
Datasheet for the EXH14 model

Total width
4.21 b1 (mm) 720
(±5 mm)
4.22 Load arm dimensions s/e/L (mm) 55/165/1150
External clearance 520/540/560
4.25 s/e/L (mm)
of the fork arms (± 5 mm) /680
Ground clearance,
4.32 m2 (mm) 32
at the centre of the wheelbase (±2 mm) (5)
Load dimension
4.33 b12 x L6 800 x 1200
b12 x L6
Aisle width with predetermined
4.34 Ast (mm) 2069
load (2) (3)
4.34. Aisle width with a pallet
Ast (mm) 2165
2 800 x 1200 crosswise (3)
Turning radius (minimum)
4.35 Wa (mm) 1365/1437
Initial lift, raised/lowered (1)

PERFORMANCE DATA EXH14

5.1 Travel speed, laden/unladen (±5%) km/h 6/6
5.2 Lifting speed, laden/unladen (±10%) m/s 0.035/0.047
5.3 Lowering speed, laden/unladen (±10%) m/s 0.064/0.027
5.8 Maximum gradient, laden/unladen % 13/20
5.9 Acceleration time (10 m), laden/unladen s 7/6.6
5.10 Service brake electromagnetic

DRIVE SYSTEM EXH14

6.1 Traction motor, hourly output kW 1.1
6.2 Lift motor at 15% utilisation kW 1
Battery voltage and capacity (discharge
6.4 V/Ah Gel/lead battery 24/62 or 125
in 5 hours)
6.5 Battery weight (±10%) (kg) Gel/lead battery 22
Energy consumption according to
6.6 kWh/h 0.272
standardised VDI cycle
CO2 equivalent emission for electricity
6.62 kg/h 0.147
grid energy
6.7 Turnover output T/h 77
6.8 Energy consumption at turnover output kWh/h 129

MISCELLANEOUS EXH14
8.1 Speed monitor (AC controller) KWPC
10.7 Noise level at forklift operator's ears (±2.5) dB (A) 57

1) Forks raised/lowered

122 11558011551 EN - 04/2023 - 03

Technical specifications 6
Datasheet for the EXH14 model

2) Ast = Wa + R + Safety distance a:

a=200 mm
3) With Creep Speed option. Tiller in vertical
position.
4) With bogies in brackets
5) Minimum/maximum

11558011551 EN - 04/2023 - 03 123

6 Technical specifications
Datasheet for EXH16, EXH18, EXH20 and EXH20+ models

Datasheet for EXH16, EXH18, EXH20 and EXH20+ models

124 11558011551 EN - 04/2023 - 03

Technical specifications 6
Datasheet for EXH16, EXH18, EXH20 and EXH20+ models

DESCRIPTION
1.1 Manufacturer Still
EXH20 /
1.2 Model type EXH16 EXH18
EXH20+
Drive type: battery, diesel, petrol, LPG,
1.3 Battery
mains power
Driving mode: manual, pedestrian,
1.4 Standing/pedestrian
standing, seated, order picking
1.5 Nominal capacity Q (kg) 1600 1800 2000
1.6 Centre of gravity C (mm) 600
Distance from load wheel axle to load
1.8 X 893/965
support face (±5 mm)
Com- 1160/12
- -
pact 32
1.9 Wheelbase (±5 mm) Y
BS 1230/1302 -
2 PzS 1300 / 1372

EXH20 /
WEIGHT EXH16 EXH18
EXH20+
Compact 329 - -
2.1 Kerb weight (±10%) with battery kg BS 412 -
2 PzS 501
Load per laden axle, drive side/load
2.2 kg 672/1340 718/1494 858/1643
side (±10%), load = 2000 kg
Load per unladen axle, drive side/load
2.3 kg 317/95 390/111
side (±10%)

EXH20 /
WHEELS EXH16 EXH18
EXH20+
Tyre: polyurethane, rubber, drive
3.1 Polyurethane
side/load side
Drive wheel dimensions (width at ØxW
3.2 Ø230 x l75
the ground) (mm)
ØxW Ø85 x W85 (bogies: Ø85 x
3.3 Dimensions of wheels, load side (4)
(mm) W80)
ØxW
3.4 Additional wheels (dimensions) 2 x Ø125 x W40
(mm)
Number of wheels at drive side/load
3.5 1X + 2/2 (1X + 2/4)
side (x = drive wheel) (4)
3.6 Track width, drive side (±5 mm) mm 482
52/54/56/
3.7 Track width, load side (±5 mm) mm 355/375/395/515
68

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6 Technical specifications
Datasheet for EXH16, EXH18, EXH20 and EXH20+ models

EXH20
/
DIMENSIONS EXH16 EXH18
EXH20
+
h3
4.4 Lift (±5 mm) 125
(mm)
Height of tiller in driving position h14
4.9 810/1205
minimum/maximum (±5 mm) (mm)
Height at fork ends h13
4.15 86
in the lowered position (0/+5 mm) (mm)
Com-
1579 - -
Total length L1 pact
4.19
(+5 mm) (mm) BS 1649 -
2 PzS 1719
Com-
429 - -
Length to the L2 pact
4.20
load mating face (±5 mm) (mm) BS 499 -
2 PzS 569
Total width b1
4.21 720
(±5 mm) (mm)
s/e/L
4.22 Load arm dimensions 55/165/1150
(mm)
External clearance s/e/L
4.25 520/540/560/680
of the fork arms (± 5 mm) (mm)
Ground clearance, m2
4.32 32
at the centre of the wheelbase (±2 mm) (5) (mm)
Load dimension b12 x
4.33 800 x 1200
b12 x L6 L6
Com-
2069 - -
Aisle width with predetermined Ast (m pact
4.34
load (2) (3) m) BS 2142 -
2 PzS 2211
Com-
2165 - -
4.34 Aisle width with a pallet Ast (m pact
.2 800 x 1200 crosswise (3) m) BS 2238 -
2 PzS 2310
Com- 1365/1
- -
Turning radius (minimum) Wa pact 437
4.35
Initial lift, raised/lowered (1) (mm) BS 1438/1510 -
2 PzS 1510/1582

EXH20 /
PERFORMANCE DATA EXH16 EXH18
EXH20+
5.1 Travel speed, laden/unladen (±5%) km/h 6/6

126 11558011551 EN - 04/2023 - 03

Technical specifications 6
Datasheet for EXH16, EXH18, EXH20 and EXH20+ models

5.2 Lifting speed, laden/unladen (±10%) m/s 0.035/0.046 0.031/0.046 0.033/0.042

Lowering speed, laden/unladen
5.3 m/s 0.07/0.028 0.073/0.028 0.069/0.035
(±10%)
5.8 Maximum gradient, laden/unladen % 10/20 9/20
Acceleration time (10 m), laden/unla-
5.9 s 7.1/6.6 6.9/6.4 7.1/6.4
den
5.10 Service brake electromagnetic

EXH20 /
DRIVE SYSTEM EXH16 EXH18
EXH20+
Traction motor, hourly
6.1 kW 1.1 1.3
output
Lift motor at 15% utilisa-
6.2 kW 1 1.2
tion
Battery voltage and ca-
Gel/lead 24/62 or
6.4 pacity (discharge in V/Ah Compact - -
battery 125
5 hours)
BS 24/150 -
2 PzS 24/250
Gel/lead
6.5 Battery weight (±10%) (kg) Compact 22 - -
battery
BS 140 -
2 PzS 210
Energy consumption ac-
6.6 cording to standardised kWh/h 0.272 0.259 0.3
VDI cycle
CO2 equivalent emis-
6.62 sion for electricity grid kg/h 0.147 0.14 0.162
energy
6.7 Turnover output T/h 88 101 110
Energy consumption at
6.8 kWh/h 148 163 176
turnover output

EXH20 /
MISCELLANEOUS EXH16 EXH18
EXH20+
8.1 Speed monitor (AC controller) KWPC
Noise level at forklift operator's ears
10.7 dB (A) 63
(±2.5)

1) Forks raised/lowered
2) Ast = Wa + R + Safety distance a:
a=200 mm
3) With Creep Speed option. Tiller in vertical
position.

11558011551 EN - 04/2023 - 03 127

6 Technical specifications
Eco-design requirements for electric motors and variable speed drives

4) With bogies in brackets

5) Minimum/maximum

Eco-design requirements for

electric motors and variable
speed drives
All motors in this industrial truck are exempt
from Regulation (EU) 2019/1781 because
these motors do not meet the description giv-
en in Article 2 "Scope", Item (1) (a) and be-
cause of the provisions in Article 2 (2) (h)
"Motors in cordless or battery-operated equip-
ment" and Article 2 (2) (o) "Motors designed
specifically for the traction of electric vehicles".
All variable speed drives in this industrial truck
are exempt from Regulation (EU) 2019/1781
because these variable speed drives do
not meet the description given in Article 2
"Scope", Item (1) (b).

128 11558011551 EN - 04/2023 - 03

Index

A Conformity marking. . . . . . . . . . . . . . . . . . . 3
Address of manufacturer. . . . . . . . . . . . . . . I Connecting the battery connector. . . . . . . 80
Aerosol can for chains. . . . . . . . . . . . . . . 103 Consumables. . . . . . . . . . . . . . . . . . . . . . . 17
Anti-crush safety device Battery acid safety instructions. . . . . . . 18
Checking. . . . . . . . . . . . . . . . . . . . . . . . 43 Disposal. . . . . . . . . . . . . . . . . . . . . . . . 19
Job description. . . . . . . . . . . . . . . . . . . 42 Oil Safety Information. . . . . . . . . . . . . . 17
Safety information for handling hydraul-
B ic fluid. . . . . . . . . . . . . . . . . . . . . . . . . 18
Basic display operating unit. . . . . . . . . . . . 32 Contact details. . . . . . . . . . . . . . . . . . . . . . . I
Batteries Copyright and property rights. . . . . . . . . . . 2
General information on changing batter-
D
ies. . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Battery Datasheet for EXH16, EXH18, EXH20 and
EXH20+ models. . . . . . . . . . . . . . . . . . 124
Charging the battery using an external
charger. . . . . . . . . . . . . . . . . . . . . . . . 82 Datasheet for the EXH14 model. . . . . . . 120
Type. . . . . . . . . . . . . . . . . . . . . . . . . . . 78 Declaration of conformity. . . . . . . . . . . . . . . 4
Battery acid. . . . . . . . . . . . . . . . . . . . . . . . 18 Defining directions. . . . . . . . . . . . . . . . . . . 51
Battery indicator. . . . . . . . . . . . . . . . . . . . . 45 Description of use. . . . . . . . . . . . . . . . . . . 12
Before leaving the truck. . . . . . . . . . . . . . . 77 Destruction. . . . . . . . . . . . . . . . . . . . . . . . 117
Before picking up a load. . . . . . . . . . . . . . 73 Different performance modes. . . . . . . . . . 46
Brake Disconnecting the battery connector. . . . . 80
Checking the brake. . . . . . . . . . . . . . . . 41 Disposing of components and batteries. . . 13
Braking. . . . . . . . . . . . . . . . . . . . . . . . . 36, 53 Double throw safety switch. . . . . . . . . . . . 55
Braking by releasing the drive switch. . . . 54 Drive direction. . . . . . . . . . . . . . . . . . . . . . 59
Braking by reversing the drive direction. . . 54 Driver rights,duties and rules of behaviour. 22
Drivers. . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
C Driver's compartment. . . . . . . . . . . . . . . . . 37
Changing the battery on a truck equipped Drive system. . . . . . . . . . . . . . . . . . . . . . . 36
with a side-access battery. . . . . . . . . . . . 88 Driving. . . . . . . . . . . . . . . . . . . . . . . . . 51, 59
Changing the vertical access battery. . . . . 86 Driving on loading bridges. . . . . . . . . . . . . 95
Charging the battery. . . . . . . . . . . . . . . . 107 Driving safety guidelines. . . . . . . . . . . . . . 50
Checking the anti-crush safety device. . . . 42
Checking the battery acid level and elec-
E
trolyte density. . . . . . . . . . . . . . . . . . . . 112 Easily accessing the technical compart-
Checking the cables, terminals and the ment. . . . . . . . . . . . . . . . . . . . . . . . . . . 101
battery connector. . . . . . . . . . . . . . . . . 113 EC declaration of conformity in accordance
Checking the condition of the load arms. 108 with the Machinery Directive. . . . . . . . . . . 4
Checking the emergency off. . . . . . . . . . . 41 Electrical equipment
Checking the horn. . . . . . . . . . . . . . . . . . . 42 Cleaning and blowing air through the
Checks prior to start-up. . . . . . . . . . . . . . . 38 components. . . . . . . . . . . . . . . . . . . 111
Choice of opening side for battery com- Electromagnetic braking. . . . . . . . . . . . . . 53
partment. . . . . . . . . . . . . . . . . . . . . . . . . 91 Electronic key (option). . . . . . . . . . . . . . . . 30
Cleaning the truck. . . . . . . . . . . . . . . . . . 106 Emergency off switch. . . . . . . . . . . . . . . . . 55
Climatic conditions. . . . . . . . . . . . . . . . . . . 12 F
Closing the battery hood. . . . . . . . . . . . . . 79
Features. . . . . . . . . . . . . . . . . . . . . . . . . . . 36
cold store. . . . . . . . . . . . . . . . . . . . . . . . . . 75
Cold store usage. . . . . . . . . . . . . . . . . . . . 75

11558011551 EN - 04/2023 - 03 129

 Index

FleetManager™ N
Colour code for the LEDs. . . . . . . . . . . 66 Noise emission values. . . . . . . . . . . . . . . . 20
Commissioning a truck equipped with a
keypad or an electronic key. . . . . . . . 65 O
Commissioning a truck equipped with Oils. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
an RFID reading device. . . . . . . . . . . 65 On-board charger
Description. . . . . . . . . . . . . . . . . . . . . . 64 Adjusting the on-board charger. . . . . . 85
Disconnecting a truck equipped with a Using the on-board charger. . . . . . . . . 84
keypad or electronic key. . . . . . . . . . 68 Opening the battery hood. . . . . . . . . . . . . 79
Disconnecting a truck equipped with an Operating company. . . . . . . . . . . . . . . . . . 22
RFID reading device. . . . . . . . . . . . . 69
Ordering spare parts and consumables. . . 99
Disconnecting the truck. . . . . . . . . . . . 68
Order picking. . . . . . . . . . . . . . . . . . . . . . . 78
Start-up. . . . . . . . . . . . . . . . . . . . . . . . . 65
Other display icons. . . . . . . . . . . . . . . . . . 47
G P
General. . . . . . . . . . . . . . . . . . . . . . . . . 2, 98
Pedestrian driving. . . . . . . . . . . . . . . . . . . 61
General information on battery mainte-
Permanent Putting Out of Commission. . 117
nance. . . . . . . . . . . . . . . . . . . . . . . . . . 107
Permissible use. . . . . . . . . . . . . . . . . . . . . 12
General view of EXH-SF 16C and EXH-SF
Picking up a load from the ground. . . . . . . 73
20C trucks. . . . . . . . . . . . . . . . . . . . . . . . 28
Precautions to be taken during battery
General view of EXH 14, EXH 16, EXH 18,
maintenance. . . . . . . . . . . . . . . . . . . . . 107
EXH 20 and EXH 20+ trucks. . . . . . . . . . 26
Prohibition of use by unauthorised persons. 23
Grade and quantity of lubricants and other
consumables. . . . . . . . . . . . . . . . . . . . . . 98 R
H Recommended lubricants. . . . . . . . . . . . 103
Horn. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 Refitting the battery. . . . . . . . . . . . . . . . . . 86
Hydraulic fluid. . . . . . . . . . . . . . . . . . . . . . 18 Removing the battery. . . . . . . . . . . . . . . . . 86
Hydraulic system Residual dangers, residual risks. . . . . . . . 21
Checking the hydraulic oil level. . . . . 114 Ride-on driving. . . . . . . . . . . . . . . . . . . . . . 62
Checking the hydraulic system for S
leaks. . . . . . . . . . . . . . . . . . . . . . . . . 114
Safety devices. . . . . . . . . . . . . . . . . . . . . 100
I Safety Inspection. . . . . . . . . . . . . . . . . . . . 24
Identification label. . . . . . . . . . . . . . . . . . . . 6 Serial number. . . . . . . . . . . . . . . . . . . . . . 34
Service plan
L 1000 hours. . . . . . . . . . . . . . . . . . . . . 104
Labels. . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 10,000 hours. . . . . . . . . . . . . . . . . . . . 105
Lifting and lowering the load arms. . . . . . . 72 3000 hours. . . . . . . . . . . . . . . . . . . . . 105
Lifting the truck. . . . . . . . . . . . . . . . . . . . . 94 Servicing and maintenance measures. . . 100
List of abbreviations. . . . . . . . . . . . . . . . . . . 7 Setting a load down on the ground. . . . . . 74
Load handling. . . . . . . . . . . . . . . . . . . . . . 72 Slinging the truck. . . . . . . . . . . . . . . . . . . . 93
Load handling safety rules. . . . . . . . . . . . . 70 Spare parts list. . . . . . . . . . . . . . . . . . . . . . 10
Specialist. . . . . . . . . . . . . . . . . . . . . . . . . . 22
M
Stabiliser maintenance. . . . . . . . . . . . . . 110
Maintenance plan. . . . . . . . . . . . . . . . . . . 98 Stabilisers. . . . . . . . . . . . . . . . . . . . . . . . . 37
Multi-purpose grease. . . . . . . . . . . . . . . . 103 Stability. . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Starting on a ramp. . . . . . . . . . . . . . . . . . . 57
Starting up. . . . . . . . . . . . . . . . . . . . . . . . . 39
130 11558011551 EN - 04/2023 - 03
Index

Steering. . . . . . . . . . . . . . . . . . . . . 36, 52, 60 Truck operating instructions. . . . . . . . . . . . 44

Symbols used. . . . . . . . . . . . . . . . . . . . . . 13
U
T Unauthorised use. . . . . . . . . . . . . . . . . . . . 13
Technical data for inspection and mainte- Using the side socket to charge the lithium-
nance. . . . . . . . . . . . . . . . . . . . . . . . . . 102 ion battery. . . . . . . . . . . . . . . . . . . . . . . . 81
Technical description. . . . . . . . . . . . . . . . . 36 Using the truck on a ramp. . . . . . . . . . . . . 56
Tortoise button. . . . . . . . . . . . . . . . . . . . . . 56
Towing and transporting the truck. . . . . . . 92
V
Towing the truck. . . . . . . . . . . . . . . . . . . . 92 Vibrations
Traction motor Vibration characteristics for vibrations
Cleaning the traction motor cooling to which the body is exposed. . . . . . . 20
fins. . . . . . . . . . . . . . . . . . . . . . . . . . 109 View of the technical compartment. . . . . . 27
Transporting a load. . . . . . . . . . . . . . . . . . 74 W
Transporting the machine. . . . . . . . . . 92, 95
Warnings on the display. . . . . . . . . . . . . . 48
Transporting the truck. . . . . . . . . . . . . . . . 94
Wheels
Transporting the truck in the lift. . . . . . . . . 95
Checking the condition of the wheels. 110
Travelling down slopes. . . . . . . . . . . . . . . 57
Working on the electrical equipment. . . . 100
Travelling up slopes. . . . . . . . . . . . . . . . . . 57
Truck controls. . . . . . . . . . . . . . . . . . . . . . 29

11558011551 EN - 04/2023 - 03 131

STILL GmbH

11558011551 EN - 04/2023 - 03