RESUME

LAKSHMI. G Mobile No: +91 9113065780

Email ID:lakshmigraj1997@gmail.com

#110, 8th cross,

Thirumagondanahalli, Neraluru
(P), Attibele(H), Anekal (Tq)
Bangalore-562107

CAREER OBJECTIVES:

Seeking a position to utilize my skills and abilities in the industry that offers
professional growth while being resourceful, innovative, Flexible and Contribute
my best to my Organization and my Career.

TECHNICAL SKILLS:

• TALLY ERP 9,
• MS OFFICE,
• HTML, C++
• GOOGLE SPREAD SHEETS AND EXCEL

EDUCATIONAL QUALIFICATION:
Sl. Examination/ School / College Year of Board/ Aggregate
No. Specialization Passing University (%)
1 M.COM Central College Campus, 2020 Bengaluru CGPA
Bengaluru Central University Central\ 7.51
city
University
2 B. Com Swami Vivekananda First 2018 Bangalore
CGPA
Grade College Chandapura. University
9.01
3 P.U.C Swami Vivekananda Rural pre 2015 Department
university college of Pre-
90.16%
Chandapura. university
education
4 S.S.L.C Swami Vivekananda rural 2013 K.S.E.E. B
84.48%
high school Chandapura.
 EXPERIENCE:

From 7th MAY 2021 To 19 OCTOBER 2022

Senior Sales operations Associate

 Key responsibility:

SPOC (Secondary point of Contact) of the Process.

● Clearing doubts and handling a team of 09 Associates.

● Internal audit
● Preparing/Altering SOP as per the Business Requirement.
● Escalation management.
● Orders allocation.
● Co-ordinating with
internal and external
stake holders such as
Sales, Loan verification,
Order Management,
Sales escalations,
Retention team,
Renewal team, HRBP.
● Quality analysis.
● Process worked on:-

1. Fake sale
2. Orders Audit
3. Lead allocation
4. BDT orders audit
5. Payments and loan audit.
6. Conduction audit.
7. Call audit
8. Sales conflict
9. Zoom or VC audit
10. Referral lead and Sales audit.
 CAPABILITIES:

➢ Communication skills
➢ Presentation skills
➢ Team Management
➢ Data Analysis.

CERTIFICATION AND ACHIEVEMENT:

➢ Best performing Team of the particular Month.

➢ 100% Attendance Certificate.

INTERNSHIP:

*Freelance Topic : “ A Study on Implementation of Benchmarking system in Retail

Industry. ‘’

PERSONAL DETAILS:

Name : LAKSHMI.G

Father Name : GOVINDARAJU D.S

Date of Birth : 30/10/1997

Gender : Female

Marital Status : Unmarried

Nationality : Indian

Religion : Hindu

Hobbies : Cooking, Art, Dancing (classical)

Language : Kannada, English and Telugu

E-mail ID : Lakshmigraj1997@gmail.com
DECLARATION:

I hereby declare that the information furnished above is true to the best
of my knowledge.

Given a chance I assure you that I will discharge my duties meticulously and
diligently.

Place : Bangalore

Date : (LAKSHMI.G)