2.

Computer Maintenance
FEDERAL TECHNICAL AND VOCATIONAL EDUCATION AND TRAINING INSTITUTE
Faculty of Electrical Electronics and ICT
Department of Information Technology
Program BTech in Information Technology
1. Instructor Information
Name Mohammednur Gedefa
Office Location
Phone Number 09-11-89-48-62
E-mail Mohammednur4862@gmail.com
Office Hours
2. Course Information
Course Name/Title Computer Maintenance
Course Code ITec 4032
Credit hours 2 Cr.Hrs /5 ECTS (1 Hrs Lecture and 3 Hrs Lab.)
Work load Lecture Tutorial Lab. Home study Assessment Total
32 ------ 48 66 5 135
Pre-requisite --/None
Target group 4rd Year
Semester Semester I
Course of delivery Semester based
Status of the course Core Compulsory
3. Course Description and Objectives
 Course Description: This course has an objective to teach students the basic skills, knowledge and
attitude to troubleshoot computer software and hardware. In addition to that it has
also an aim to give the basic skill of maintenance to associated peripherals of
computer and mobile devices.
At the end of this course, the learner will be able to:

 Understand how to Troubleshoot computer hardware

 Understand how to Troubleshoot computer software
 Understand how to Troubleshoot computer peripherals
 Understand how to Troubleshoot printers and scanners

4. Method of Instruction
Class lectures 2 - (Two) lecture hours every week
 Active learning (involves the full participation of students)
 Conducting the lecture using deductive and inductive methods according to
the nature of the topic provided.
 Use multi-media, animated models, written materials and physical objects

In-class Tutorial Tutorial hours every alternative week.

(Evaluation)  Student shall perform the given assignments, solve assigned problems in
the class, prepares reports for laboratory works.
  Discuss on problems associated with given course, raise questions that are
unclear in the lecture time and while reading the materials related to the
course, answer questions correctly.
Study of lecture
notes.
Demonstrations
Lab assignments 3 (Three) Lab hours every week
 Outcome based lab practice

Group Assignment A minimum of one group assignment

Individual A minimum of two individual Assignment
assignment
5. Learning Outcomes
5.2 Knowledge: - After the completion of this course the student will be able to:
5.1.2. Identify the components of standard desktop personal computers.
5.1.3. Identify fundamental components and functions of personal computer operating systems.
5.1.4. Identify best practices followed by professional personal computer technicians.
5.1.5. Install and configure computer components.
5.1.6. Maintain and troubleshoot peripheral components.
5.1.7. Install and configure operating systems.
5.1.8. Maintain and troubleshoot installations of Microsoft Windows.
5.1.9. Support laptops and portable computing devices.
5.1.10. Support printers and scanners.

5.4 Practical skills

5.2.1. Applying safety precautions
5.2.2. software maintaining
5.2.3. hardware maintaining

5.3 Attitude
 Develop professional ethics for teaching /Training requirement
6. Detail Course Outline
Chapter Week Topics to be covered Learning Assignme
(Lecture hours) Outcomes nts/
activity
(Tutorial
hours)
 1.1. Introduction to computer
maintenance 5.2.1,5.1.3. Lecture,
Chapter 1 1.2. Tools of the Trade discussion,
2w 1.3. Electrical Safety question
PC Technician 1.4. Environmental Safety and Materials and
Professional Handling answers
1.5. Perform Preventative Maintenance and self-
Best Practices
1.6. Diagnostics and Troubleshooting reading
1.7. Professionalism and Communication

2.1. Software trouble shooting 5.1.6,5.1.7,

2.2. Operating Systems trouble shooting 5.2.2 Lecture,
2.3. Windows User Interface Components Lab,
Chapter 2 2.4. Windows File System Management discussion
2.5. Windows System Management Tools , question
Software 2.5.1. Install Microsoft Windows and
answers
maintenance 2.5.2. Upgrade Windows
and self-
2.5.3. Add Devices to Windows
reading
2.6. Mobile devices operating system
trouble shooting (Android)
Chapter 3: 3.1. basics of computer hardware 5.1.1,5.1.2,
troubleshooting 5.2.3 Lecture,
3.2. Install, Configure and maintaining discussion,
Computer different hardware devices of a computer. question
Hardware 3.-3. trouble shouting mobile devices and
hardware answers
maintenance and self-
3.4. Basics of computer peripherals trouble
reading
shooting.

Chapter 4 4.1. Basics of printers and scanners 5.1.8,5.1.9

4.2. Printer Hardware and software
Computer
trouble shooting.
peripherals 4.3. Scanner hardware and software trouble
maintenance shooting basics.
Final Examination period

7. Main Projects/Activities of the Course/ Laboratory Activities/ Site or industry Visits

No 7.1 Experiments Title
1 Applying Safety
2 Troubleshooting application software
3 Troubleshooting Operating system software of PC and portable devices
4 Troubleshooting Drivers, BIOS and other software
 6 Troubleshooting hardware components
7 Troubleshooting printers and scanners
No 7.2 Main Topics Demanding Cooperative Training:
1 none
8. Major Materials /Equipment needed for the Course
1 Desktop computers, Laptops and Mobile devices (Smart phone)
2 Applications and operating system Software
3 Printers and scanners
9. Suggested texts and reference materials
Text Book 1.

Reference References:

Books  Computer A+ Guide to IT Technical Support-Laboratory Manual by Jean

Andrews 9th Edition

 Trouble shoot and maintaining your pc all in one for dummies by Dan
Gookin,2013.

 Computer A+ Guide to IT Technical Support by Jean Andrews 9th

Edition

10.Assessment methods
Type Weight submitting date Behavior and Criteria/ Assessment for Learning
Mid semester Exam 25%
Final semester Exam 45%
Individual Assignment 10%
Lab Practice 10%
Group assignment 10%
/Project
Total 100%
11. Academic Honesty
In all cases i.e. in performing assignments, laboratory works, project works and examinations, copying
from others and using others’ work as own is considered to be cheating and cheating is forbidden by the
law of the academic principles and regulation of the institute. Failure to do so will lead to take disciplinary
action starting from canceling the results of the assignments; project works, laboratory activities and
examination up to the dismissal of the institute in consultation with the concerned body.
12. Submitting Date
All assignments, project works and laboratory reports should be submitted to the instructor or laboratory
assistance according to the timetable provided. All assignments, project works and laboratory results will
be invalid if they are not submitted on time and will be reported to the concerned body as miss conduct of
the student.
13. Classroom Behavior
 Classroom discipline is primary for healthy teaching learning process. Therefore, it is the responsibility of
the class to avoid disturbing behaviors and activities that competes the attention of the class and the
instructor. Switching off the cell phone is vital in the class. Failure to do so will lead to take disciplinary
measure.
14. Approval
Name Signature Date
Instructor:
Section Head:
Department Head: