(2022-02-01T09:40:14-05:00) [Jose Gomez] {ParticipantJoined}
(2022-02-01T09:40:15-05:00) [Jose Gomez] {Message} my pdf download doesn't work
(2022-02-01T09:40:16-05:00) [Manjushree] {ParticipantJoined}
(2022-02-01T09:40:28-05:00) [Manjushree] {Message} Hello, Jose. Welcome to Chat
Support. I’m Manjushree. Please give me a moment while I review your request.
(2022-02-01T09:40:35-05:00) [Manjushree] {Message} I understand it is important
for you to resolve this issue. I will definitely assist you with this.
(2022-02-01T09:40:38-05:00) [Manjushree] {Message} Please help me with the token
number to pull up the account details. It has been sent to your registered email
address.
(2022-02-01T09:41:11-05:00) [Jose Gomez] {Message} correct, there is a link to see
my token with my domain can you send me that url please
(2022-02-01T09:41:31-05:00) [Manjushree] {Message} Definitely! Please use this link
to get the token number:https://my.bluehost.com/hosting/token
(2022-02-01T09:41:45-05:00) [Jose Gomez] {Message} 485808
(2022-02-01T09:42:26-05:00) [Manjushree] {Message} Thank you for authenticating.
Could you help me by elaborating about the issue?
(2022-02-01T09:44:00-05:00) [Jose Gomez] {Message} I had already requested help
with my subdomain, which is a website for downloading pdf and xml documents.
However, they have not solved the problem for a long time and what I would like is
the refund of my payment made and the previous payment, I have already had this
problem for more than 1 year, indicating that they will solve it and they do not
solve anything
(2022-02-01T09:44:59-05:00) [Jose Gomez] {Message} if you want you can verify my
subdomain https://vilelaabanto.gestorgestion.com/
user: vilelaabanto@hotmail.com
key: vilelaabanto2021
(2022-02-01T09:45:37-05:00) [Manjushree] {Message} I will access the subdomain
right away, please bear with me. I will try my best to resolve this issue.
(2022-02-01T09:46:01-05:00) [Jose Gomez] {Message} In that subdomain, if you
consult the dates from January 1 to today and click on the consult button, you will
verify documents in the list, and if you click on the pdf button, you will verify
that my pdf is not shown. it only shows codes
(2022-02-01T09:47:17-05:00) [Jose Gomez] {Message} This reference number was
generated for me and they could not solve my problem
(2022-02-01T09:47:39-05:00) [Manjushree] {Message} Thank you, I came to know, your
case was escalated before and this is your reference number: 38319778, is this
correct?
(2022-02-01T09:48:10-05:00) [Manjushree] {Message} I could see you have received
one email reply from level 2 admin, Have you checked with that email ?
(2022-02-01T09:49:35-05:00) [Manjushree] {Message} Could you please reply to the
email of level 2 team, they will continue with further procedures.
(2022-02-01T09:49:45-05:00) [Jose Gomez] {Message} the answer is not possible
because they do not tell me anything in solution, now I am having problems with my
clients, if they cannot solve the problem, I want the total refund of my payments
made since last year that I have this problem
(2022-02-01T09:50:48-05:00) [Jose Gomez] {Message} The email does not indicate any
information, the information they request is the same information that I had
already indicated when they transferred the problem to another area
(2022-02-01T09:51:04-05:00) [Manjushree] {Message} Not really! they have mentioned
like this in email "If you could provide us with the server requirements, version
details of resources that is required for the site to function as expected, we will
check and help you to update it right away."
(2022-02-01T09:52:04-05:00) [Jose Gomez] {Message} the version and everything you
request is the same as the first thing you mentioned that changed, you give
yourself the answer in the same email
(2022-02-01T09:52:40-05:00) [Manjushree] {Message} Okay, Could you Please reply to
the email with sever requirements, our level 2 admin will proceed with setting up
the requirements.
(2022-02-01T09:54:12-05:00) [Jose Gomez] {Message} there is no other configuration
to mention, I gave them the code link, the image, the version that they already
mentioned in the mail, that is the version that says that it does not work. So if
they can't solve something like that, I'd rather hire another provider. In the
previous conversation, I sent you another link from another web provider in which
you have the same website that I show you in my subdomain and there everything
works correctly
(2022-02-01T09:55:30-05:00) [Jose Gomez] {Message} I don't understand why it is in
your services that the web does not work correctly, in other providers with the
same encoding without mentioning versions, everything works wonderfully without any
problem
(2022-02-01T09:57:28-05:00) [Jose Gomez] {Message} right now my clients are
complaining to me, they are making me lose clients, they are making me lose income,
this is happening with my clients, you are going to pay me, if you cannot solve it
tell me to hire another provider but I want all my money invested back They tell me
to go to other areas but so far they never solve this problem. If not, I will take
other measures and generate a complaint because they are causing me many problems
with my clients.
(2022-02-01T09:57:29-05:00) [Manjushree] {Message} I understand your concern, since
the issue was escalated to level 2 team, they will check with your provided setting
when you reply to the email, please reply server requirement which you have
provided one more time by replying to the email, our level 2 team will get in touch
with you.
(2022-02-01T09:58:07-05:00) [Jose Gomez] {Message} I wanted to answer but it comes
out closed
(2022-02-01T09:59:04-05:00) [Jose Gomez] {Message} Your Survey Link Has Expired
(2022-02-01T09:59:06-05:00) [Manjushree] {Message} Not really! if you reply to the
email, your case which has reference number will be reopened. please try once to
reply.
(2022-02-01T09:59:43-05:00) [Jose Gomez] {Message} I reply to the same email?
(2022-02-01T10:00:08-05:00) [Manjushree] {Message} Yes! please reply to the same
email where escalated team has sent an email.
(2022-02-01T10:01:42-05:00) [Jose Gomez] {Message} When I answer the email, will
they attend to me now? I need the urgent solution
(2022-02-01T10:03:27-05:00) [Manjushree] {Message} Yes! after replying to the
email, your case will be reopened, and escalated case will have maximum time frame
of 24-48hours, I will make sure to fix high priority to reply from level 2 admin
for your case.
(2022-02-01T10:06:57-05:00) [Manjushree] {Message} Thank you for being on hold, I
have set priority to get reply from level 2 team.
(2022-02-01T10:07:00-05:00) [Jose Gomez] {Message} Correct thanks. If you don't
give a solution in 48 hours, please proceed to make the total refund, I already
have many problems that are being generated by this case
(2022-02-01T10:08:00-05:00) [Manjushree] {Message} I understand your concern,
please reach us any time, Chat support line is available 24/7/365.
(2022-02-01T10:08:23-05:00) [Jose Gomez] {Message} correct thanks
(2022-02-01T10:08:41-05:00) [Manjushree] {Message} My pleasure! Is there anything
else I can help you with today?
(2022-02-01T10:09:04-05:00) [Jose Gomez] {Message} that would be all thanks
(2022-02-01T10:09:53-05:00) [Manjushree] {Message} My pleasure! Have a Great day!
(2022-02-01T10:12:34-05:00) [Manjushree] {Message} It has been a while since I have
heard from you. Are we still connected?
(2022-02-01T10:16:57-05:00) [Manjushree] {Message} Thank you for contacting Chat
Support. Resolving your concern is important to us. Due to inactivity, I am going
to close out this chat and update your account with my notes. When it is convenient
for you, please initiate another chat session with us. We are available 24/7/365.
(2022-02-01T10:17:01-05:00) [Manjushree] {ParticipantLeft}
(2022-02-01T10:17:01-05:00) [Jose Gomez] {ParticipantLeft}
