This document provides steps for connecting a customer's BYO modem for an NBN FTTN connection. It outlines 7 steps: 1) locating the activated telephone wall socket; 2) disconnecting other devices; 3) connecting the modem to the socket; 4) checking that the DSL light stops flashing; 5) connecting a computer and accessing the modem configuration; 6) following the modem setup guide; and 7) checking that the authentication light is lit after configuring with the ISP credentials. It also provides troubleshooting tips for issues with the DSL or authentication lights and internet dropouts. Live chat, phone and email support options are listed for assistance.
This document provides steps for connecting a customer's BYO modem for an NBN FTTN connection. It outlines 7 steps: 1) locating the activated telephone wall socket; 2) disconnecting other devices; 3) connecting the modem to the socket; 4) checking that the DSL light stops flashing; 5) connecting a computer and accessing the modem configuration; 6) following the modem setup guide; and 7) checking that the authentication light is lit after configuring with the ISP credentials. It also provides troubleshooting tips for issues with the DSL or authentication lights and internet dropouts. Live chat, phone and email support options are listed for assistance.
This document provides steps for connecting a customer's BYO modem for an NBN FTTN connection. It outlines 7 steps: 1) locating the activated telephone wall socket; 2) disconnecting other devices; 3) connecting the modem to the socket; 4) checking that the DSL light stops flashing; 5) connecting a computer and accessing the modem configuration; 6) following the modem setup guide; and 7) checking that the authentication light is lit after configuring with the ISP credentials. It also provides troubleshooting tips for issues with the DSL or authentication lights and internet dropouts. Live chat, phone and email support options are listed for assistance.
This document provides steps for connecting a customer's BYO modem for an NBN FTTN connection. It outlines 7 steps: 1) locating the activated telephone wall socket; 2) disconnecting other devices; 3) connecting the modem to the socket; 4) checking that the DSL light stops flashing; 5) connecting a computer and accessing the modem configuration; 6) following the modem setup guide; and 7) checking that the authentication light is lit after configuring with the ISP credentials. It also provides troubleshooting tips for issues with the DSL or authentication lights and internet dropouts. Live chat, phone and email support options are listed for assistance.
Step 1 Step 4 Locate the telephone wall socket in your property After you have connected the modem to the wall that has been activated for NBN. Please note that socket and powered it up – you should see the DSL there may be multiple telephone wall sockets in your light on the modem start to flash. After several property. minutes this should stop flashing and become steady. This shows you that you have successfully Step 2 connected the modem to the line that NBN is active Disconnect all equipment from your telephone on. If this does not stop flashing, you should try sockets. This includes phones and fax machines alternative telephone wall sockets in the property plugged in around the property. These devices will until it does. interfere with the NBN signal. Step 5 Step 3 Connect a computer or laptop to your BYO modem Connect your BYO modem to the telephone wall via a cable or by WIFI and access the modem socket using the DSL or VDSL port on the back of configuration page. If you are unsure how to do this, the modem and power it on. It is important to use the please consult the modem user guide. first (main) socket at your property. If you are unsure of this, you may require a private phone technician to Step 6 check your wiring. Most modems will provide a Quick Start Guide or Setup Wizard – please try and follow these steps. Ensure that your modem is configured in VDSL mode and encapsulation is set to PPPoE. On most devices you should leave all other settings as default. Then configure your BYO modem using the ISP username and password that we will have emailed and SMS’d to you.
Due to the number of modem brands available it
is hard to give precise setup information here. We recommend consulting your modem user guide or speaking to the manufacturer of your device.
Step 7 After you have successfully configured your BYO modem please wait a couple of minutes for it to connect to the network. After a couple of minutes you should see the authentication light on the modem become lit and steady (not flashing). The authentication light is often labelled ‘Internet’ or ‘www’ or ‘Web’. Please consult your modem user guide if you are unsure which light is the authentication light.
Troubleshooting
Symptom Things to try
1. Try connecting the modem to an alternative telephone wall socket
in the property. 2. Try an alternative telephone cord to connect the modem to the wall DSL light does not socket. come on or does not 3. Ensure that you are connecting the modem via the DSL or VDSL port stop flashing on the back of the device. If your device does not have a DSL or VDSL port, please consult your modem user guide to ensure it supports VDSL connections. 4. Ensure that the modem is configured in VDSL mode.
1. Ensure that the modem has been correctly configured with the ISP www or internet light username and password. Triple check for any spelling mistakes or does not come on on typos. your router 2. Ensure that the modem is configured in VDSL mode.
1. Check that all other devices are disconnected from the telephone sockets inside the property. This includes phones, fax machines, filters, splitters, extension cords and ensure the modem is connected directly Internet dropouts to the first (main) telephone wall socket in the property. 2. If you have auxiliary telephone sockets in the house, you may wish to engage a ACMA certified technician to disconnect your auxiliary sockets and optimise your in house cabling for VDSL.
Technical Support If you require assistance setting up your BYO device our team is available.
7am – Midnight (Weekdays) AET Live Chat: www.moretelecom.com.au
