Homework #1
Professor Yiwen Shen Spring 2023
ISOM2700 Operations Management
Name: __________________________
Student ID: ______________________
Section (L1/L2/L3/L4): _____________
Due: March 19 (Sunday) at 11:59 pm (23:59)
Please show your detailed analysis below each question.
Please keep a copy for your own reference.
Page 1 of 9
Problem 1 [20 pts]
Dave’s Sub Shop makes custom submarine sandwiches to order. They are analyzing the processes
at their shop. The general flow of the process is shown below. There is a separate person working
at each of the steps in the process.
Slice the Bun Add the
Take the Order and Add the Toppings and Bag the Order
Meat/Cheese Condiments
1 min / order 3 min / order 4 min / order 2 min / order
Dave wants to figure out the following for a typical 8-hour work day.
1) What is the current maximum output of the process in a day? [4 pts]
Shows 480 minutes
process capacity Min t I ta I I
e Min I 0.3 0.25 0.5
I units perminutes or is unitsperhour
Maxoutput I 980
40
120units
2) Suppose the process operates at its full capacity. What’s the average work-in-process
submarine sandwiches level? [4 pts]
at 3 1
3 2.5 units
is 2.5 units
The average work in process
Page 2 of 9
3) If we add another person, where would we add? What is the benefit? [4 pts]
we would add the person to the bottleneck
divided by two
work is 2 mins per order for adding topings
condiments
process capacity Min 1 Yz t I
I units per minute or so units per hour
This is unit increase
a5 per hour from 15 units per
hour previously
4) Is there any benefit if we can shift 1 minute from Bun and Meat to Order Taking? Assume we
do not make the change in part 3 above. [4 pts]
process capacity Min I I at it
units per minute or 15 units per hour
there is no benefit
5) Is there any benefit if we can shift 1 minute from Condiments to Bagging? Assume we do not
make the changes in parts 3 and 4. [4 pts]
Process capacity Min 1 I I I
or
I units per minute 20 units per hour
which is an increase of S units per hour
hour
from the previous 15 units per
Page 3 of 9
Problem 2 [25 pts]
The manager of Champion Cooling Company has recently implemented a statistical process
control method. The accompanying table shows the results of several different samples of walk-in
coolers that were produced in the previous month.
Sample 1 Sample 2 Sample 3 Sample 4
Unit 1 104 100.1 101.1 102
Unit 2 106.4 104.4 100.4 105.9
All Unit 3
Unit 4
Unit 5
101.8
105.6
100.6
103.6
101.4
100.7
103
101
104.9
110.6
119.4
107
x-bar 103.68 102.04 102.08 108.98
R 5.8 4.3 4.5 17.4
For your reference, the A2 value for determining the three-sigma control limits is given below:
n A2
3 1.023
4 0.729
5 0.577
6 0.483
Answers accurate to two decimal places
1) What is the value of the center line for the chart that monitors performance? [5 pts]
103.68 102.04 102.08 108.98
I
4
109.195
Page 4 of 9
2) What is the value of the upper control limit and lower control limit? [8 pts]
5.849.3 5 7.9
p 4 8
in
E
or
É S Ioa last
99.579
108.811
I Ox 108.811
LCL 99.579
3) Construct an x-bar chart using the data in the table. Is the process in control? If not, can you
determine the out of control point(points)? [12 pts]
ions ÉÉiÉÉÉÉ
109.195 5
i
É
a 3 68
102.09 10.2.08
993579cg
I 2 3 a
The average point in sample 4 is out
of control surpassing the UCL
Page 5 of 9
Problem 3 [15 pts]
Large-scale integrated (LSI) circuit chips are made in one department of an electronics
firm. These chips are incorporated into analog devices that are then encased in epoxy. The yield
is not particularly good for LSI manufacture, so the AQL specified by that department is 0.15
while the LTPD acceptable by the assembly department is 0.40.
1) Develop a sampling plan that achieves a 5% Type I error and a 10% Type II error. The
corresponding sampling table is given below for your reference. [10 pts]
c LTPD/AQL n*AQL c LTPD/AQL n*AQL
0 44.890 0.052 5 3.549 2.613
1 10.946 0.355 6 3.206 3.286
2 6.509 0.818 7 2.957 3.981
3 4.890 1.366 8 2.768 4.695
4 4.057 1.970 9 2.618 5.426
All o 15
7
LAPD o do 13 0.1 Mfg
PILL 01.15 2.0
9911
0 8
31.3
1 32and C
2) Explain what the sampling plan means; that is, how would you tell someone to do the test? 8
[5 pts]
A sampling plan is atest where a sample n is taken of
a lot is checked to determine whether or not it is
acceptable or not for distribution
steps 1 Take randomized sample of a lot
a
2 inspect test sample for defects
3 If the number of defects islessthanthe acceptable
Pagedistribute
amount 6 of 9 the lot
4 If not goes backto supplier or do more tests
Problem 4 [20 pts]
A pottery manufacturer manufacturers four different types of dining room service sets: English,
Currier, Primrose, and Bluetail. Furthermore, Primrose can be made by two different methods.
Each dining service set uses clay, enamel, dry room, and kiln time, in quantities shown in the table
below. The rightmost column in the table shows the manufacturer’s resource availability for the
remainder of the week. Notice that Primrose can be made by two methods. Both methods use the
same amount of clay (10 lbs.) and dry time (6 hours). But the second method uses one pound of
enamel and occupies three more hours in the kiln.
The manufacturer is currently committed to making the same amount of Primrose using methods
1 and 2. Assume, for simplicity, that the numbers of sets of each type don’t have to be integers.
The following table is from the sensitivity report given by the Excel Solver. Based on this table,
answer the following questions.
Page 7 of 9
1) What is the optimal manufacturing strategy? [5 pts]
Clay IOE 150 1Opt OR 12013
130 P R O
Enamle IE 26 2D ti Rt IB
13
FYI 3Et Act GD t Grez
ZE t d C 2Pt SR 4g
ECPRB TO
2) What is the optimal total earnings? [5 pts] 332 23 optimal solution
is 2 Currier SBlaeta
optimal total earnings lox 102 5 892 8649
3) Back to Question 2, What resources are not binding in constraints? [5 pts]
130 not binding resources is
Clay 130
Enamel slate of 4
Iif
DRY 17 45 slack of 28
Dry room
4) Suppose that some of the workers of the Dry Room area are organizing a strike. If the strike
takes place the number of hours available in the Dry Room would decrease from its current
value to 20 hours. What is the maximum amount of money that the manufacturer is willing to
offer the workers of the Dry Room area to cancel the strike? [5 pts]
Dry room has a shadow price of O on allowable
decrease limit of 28
The decrease due to the strike to 20 is 25
Since this is within the range of the allowable decrease
manufacturer should not pay anything to cancel the strike
Page 8 of 9
Problem 5 [20 pts]
The arrival process of customers to a service facility is Poisson with an average arrival rate of 4
customers per hour. The service facility has a single employee that serves the customers. This
person takes on average 10 minutes to serve one customer (assume this time is exponentially
distributed).
1) What is the service rate per hour? [6 pts]
Service rate per hour mks ofseners s
average arrival rate d customer how I
I employee which takes 10 min customer L
Exponentially distributed service rate how 60 0
6 customers now L
2) What is the average number of customer in the system? [6 pts]
numb of customers
Avg wait in the
If thereis no variably no customers will system
if there is variability
Number of service f employee
X A customer how
Gcustomers now
15 2
U of time
3) What is the fraction that an employee is idle? [8 pts] 4
i mean number of
customers in the
system with variability
utilization of employee's 2
P X M f 66.671
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