INTERNATIONAL ROAMING (IR)
HELPFUL TIPS
01. Ensure that the country you are visiting is supported on
Jio International roaming
IR Global Packs (with/without Wi-Fi calling) applicable in 120+ Countries
IR Unlimited Packs is applicable in 22 Countries
Click here to view the list of countries supported in these plans
02. If you have purchased a Prepaid IR Recharge pack, the validity starts
with the first instance of IR usage in International Roaming location
i.e. a Voice call or SMS or Data usage.
03. If you have a Postpaid connection you can activate IR via Self-care and
enhance your credit limit by clicking here
04. Ensure Call forwarding is disabled.
05. You can conserve on mobile data usage by following these tips:
Disable auto sync/download of Photos and files to Cloud applications such
as Google Photos, Google Drive, Drop box, Whatsapp, Facebook etc.
Use secure WiFi connection to access internet wherever available
01
DEVICE SETTINGS FOR ANDROID
Steps to enable settings for International roaming network may vary for
each handset model. Please find below the steps for Samsung:
01. If your preferred network type is set to VoLTE / LTE only please change the
settings to 2G/3G/4G (Auto Connect)
Network Mode
LTE/GSM/WCDMA (auto
LTE/GSM/WCDMA (auto
Network
Network Mode
Mode
connect)
GSM/WCDMA/LTE (auto connect)
connect)
GSM/WCDMA (auto
connect)
GSM only
WCDMA only
LTE only
CANCEL
Click Click Click Click
Settings Mobile Networks Network Mode LTE/GSM/WCDMA
02. If your device does not register to the international roaming network automatically,
then select available network manually.
Click Click Click Click
Settings Mobile Networks Network Operators Search Networks
02
03. If you are able to make/receive voice calls in international roaming but not able
to use data then please follow the below steps
Click Click Click Enter APN -
Settings Mobile Networks Access Point Names Jionet
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DEVICE SETTINGS FOR iPhone (eSIM)
01. Go to Settings –> Mobile Data –> Select Primary or Secondary SIM (Data Plan
Label) -> Select Network Selection and select “Automatic” as “ON”
Go to Settings –> Mobile Data –> Mobile data –> Select Primary or Secondary
SIM (Data Plan Label) and select Data Roaming as “ON”
iphone user
P Primary
+91 XXXXXXXXXX
S Secondary
Mobile Data +91 XXXXXXXXXX
Click Click Click Click
Settings Mobile Data Primary or Turn on & Select
Secondary available network
02. In case SIM does not register to network automatically, select the network manually
from the handset settings menu
Settings –> Mobile Data –> Select Primary or Secondary SIM (Data Plan Label) –>
Select Network Selection –> switch off “Automatic” –> select available operator
iphone user
XXX
XXX
P Primary
+91 XXXXXXXXXX
XXX
S Secondary
Mobile Data +91 XXXXXXXXXX
Click Click Click Click
Settings Mobile Data Primary or Turn on & Select
Secondary available network
04
DEVICE SETTINGS FOR iPhone (PHYSICAL SIM)
If your device does not register on the roaming network automatically, then select
available network manually
iphone user
XXX
XXX
Network Selection XXX
Mobile Data
Click Click Click Click
Settings Mobile Data Network Selection Turn off & Select
available network
05
WI-FI CALLING STEPS FOR ANDROID
Steps for Android may vary for each handset model. Please find below the steps
for Samsung:
Tap Scroll Go to
on Settings down and Sim & Network
in home screen tap on Wi-Fi and Settings or Connection
connect to Wi-Fi provider Settings option
Turn You will see
on the Jio Wi-Fi on the
Wi-Fi calling top left corner
switch once connected to
Wi-Fi calling
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WI-FI CALLING STEPS FOR iPhone (PHYSICAL SIM)
Tap Scroll After
on Settings down and connecting to Wi-Fi,
in home screen tap on Wi-Fi and now tap on
connect to Wi-Fi provider Mobile Data in Settings
Now Tap You
tap on Wi-Fi calling on Wi-Fi calling will see Jio Wi-Fi
in Mobile Data toggle button on the top left
to switch it ON corner once connected
to Wi-Fi calling.
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Key Things to Remember for Wi-Fi Calling Steps
On Wi-Fi calling - Outgoing call only to India is allowed and Incoming calls from
anywhere can be received.
To use mobility Service, Disable Wi-Fi Calling and then Wi-Fi in device settings.
Ensure Background data is disabled on device or Data Roaming is disabled if no
data usage.
Wi-Fi Calling requires a stable Wi-Fi connection. You may experience call drop issue,
if you are not within the Wi-Fi coverage area or if the Wi-Fi network quality is poor.
08
If you are unable to receive calls, check if call forwarding is disabled.
Find below the Steps to Disable Call Forwarding:
STEPS TO DISABLE CALL FORWARDING FOR ANDROID
Steps for Android may vary for each handset model. Please find below the steps
for Samsung:
Tap Select Tap
on Phone and Call Setting and on Call Forwarding
Go to Settings then Select and Select the
Supplementary Services desired SIM
Select Select the
Call type condition for which
(Voice/Video) call forwarding
is activated and Turn
OFF/Disable call forwarding
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STEPS TO DISABLE
CALL FORWARDING FOR iPhone (PHYSICAL SIM)
Tap Tap Tap Turn
on Settings on Phone on Call Forwarding OFF the Call
and select forwarding for
the desired SIM the selected SIM
FOR FURTHER SUPPORT
Chat on: Live Chat in MyJio Email on: care@jio.com
Call / Whatsapp Support: +91 7018899999
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