Aparna Challa

chalaaparna@gmail.com

Profile Summary:
IT Project Manager

Responsibilities:
 Global IT Project/Program Manager/Scrum Master/Business Analyst with 6+ years of experience driving
teams to achieve targeted objectives
 Demonstrated excellence in understanding requirements, transitioning the language to technical
specifications, and communicating with a diverse work group, handling virtual teams including variations
in nationalities and differing organizational responsibilities
 Excellent knowledge of concepts and applications for a variety of industries including Managed IT
Services, Financial Managed Services, Banking, and Insurance
 Enthusiastic learner, flexible and a strong tactical and strategic thinker
 Expertise in running SDLC practices of Waterfall & Scrum acting as a Project & Program Manager for
multiple projects like Application Developments, Siebel CRM Application Implementation and
Integration, AWS & ServiceNow Cloud Enterprise ERP Implementation, IT Infrastructure Development, IT
Operations, BFSI, Mergers & Acquisitions (M&A)- Tenant to Tenant Migration projects roll out across
organizations
 Certified PMP and Certified Scrum Master
 Experience in MS Project, JIRA, Confluence, ServiceNow PPM, Visio, SharePoint & MS Teams
 SharePoint Projects Portfolio Management
 Guiding teams into agile methodology and help program growth
 Defining Project Scope, creating Project Charters, MS Project Plans, RAID Logs, Project Status
Dashboards, assessing and managing project risks, managing requirement gathering process,
Coordinating in UAT Go/No-Go meetings
 Facilitating scrum ceremonies- Sprint Planning, Daily Scrum, Review, Test, Retrospect & Release
 Facilitate day-to-day activities, work on schedules and regularly interact with stakeholders & clients
 Assisting team in completing the backlog
 Facilitate and maintain relationships between organization and vendors/partners, negotiating contracts,
creating standards for the vendors, and finding the best available vendors
 Preparing Procurement Reports

PROJECT MANAGEMENT STRENGTHS:

 Waterfall & Agile Methodologies
 Process Management
 Projects Coordinating
 Projects Reporting
 Managing Virtual Teams
 Client Management
 Project Budgeting
 Risk and Crisis Management
 Vendor Management
 Incident Management
 Task Scheduling and Tracking
 Change Management & Prioritization
 Procurement Planning & Management
  Communication Planning
 Resource Management
 Key Financial Reporting

Work Experience:
Role Company Period
IT Project Manager Frontline Managed Services 08/2021 – 02/2023
Business Analyst Elara Technologies 02/2021 – 08/2021
Assistant Project Manager Square Yards 10/2018 – 01/2021
PMO|Associate Project Manager Tata Consultancy Services 12/2016– 09/2018

Education/Degrees:
 MBA (Distance Learning)– Financial Management from Annamalai University, 2022, Tamil Nadu, India
 B. Tech– Computer Science from Gitam University, 2016, Andhra Pradesh, India

Skills & Methods:

 Technical Skills- M&A, Siebel CRM, SQL, Oracle PL/SQL, Java, HTML, CSS
 Methodologies- Waterfall, Agile
 MS Office- Excel, Word, PowerPoint, Access, SharePoint
 Tools- Microsoft Project Plan, Visio, Jira, Confluence, ServiceNow PPM

Certifications / Trainings:
 Project Management Professional (PMP), PMI
 Certified Scrum Master (CSM), Scrum Alliance
 Fundamentals of Agile Project Management, PMI
 Agile Project Management with Jira Cloud: 1 Projects, Boards, and Issues, PMI
 Project Portfolio Management Foundations, PMI
 Change Management for Projects, National Association of State Boards of Accountancy (NASBA)
 Business Analysis for Project Managers, International Institute of Business Analysis (IIBA)

Work Experience:

Frontline Managed Services, Apr 2022 – Feb 2023 | IT Project Manager

Project: ServiceNow Cloud Enterprise ERP Implementation

Responsibilities:
 Building Cloud Enterprise ERP workflow automation strategy to improve operational efficiency and
support business objectives
 Worked with the Scrum team & Product owner to negotiate an MVP for delivery
 Facilitate Scrum ceremonies, Sprint planning, Daily Scrums, Product Backlog Refinement, Sprint Review &
Demo, and Retrospectives
 Create Scrum Plan, Sprint Plan, Release Plan, QA Plan and story grooming for the scope that has to be
developed and released
 Review Product backlog, design, codes, test cases & results during sprint demos & incorporate feedback
to product increment
 Performing risk assessments on potential contracts and agreements
 Controlling the procurement budget and promoting a culture of long-term saving on procurement costs
 Build & connect existing workflows and data across systems
 Empower employees to solve process inefficiencies
  Scheduling and participating in Implementation Strategy discussions with internal teams and ServiceNow
ERP Implementation team
 Managing and automating all company purchases
 Working with Security & Compliance Teams to improve security cuts back on potential costs and damages
associated with cyber-attacks and other threats
 Gather ERP system requirements to bring workflows and other process information together, giving
authorized employees and administrators an at-a-glance view of all relevant projects and functions
 Ensuring main goal is met to simplify and aggregate IT processes
 Configure, maintain & enhance ERP Cloud Financials Module to meet business requirements
 Create & maintain documentation (configuration, functional specs for reporting and integration)
 Engage and manage clients related to in scope systems
 Perform other duties as assigned

Frontline Managed Services, Aug 2021 – Apr 2022 | IT Project Manager

Project: M&A Implementation (O365 to O365 & G-Suite to O365 Integration) of GlasserTech, LogicForce &
InvoicePrep

Responsibilities:
 Worked with the Scrum team & Product owner to negotiate an MVP for delivery
 Facilitate Scrum ceremonies, Sprint planning, Daily Scrums, Product Backlog Refinement, Sprint Review &
Demo, and Retrospectives
 Create Scrum Plan, Sprint Plan, Release Plan, QA Plan and story grooming for the scope that has to be
developed and released
 Review Product backlog, design, codes, test cases & results during sprint demos & incorporate feedback
to product increment
 Educate & reinforce Scrum methodology & agile framework to team members & stakeholders
 Effectively track teams progress including Burn down, Velocity, and Release
 Published Sprint Health chart, Burn down chart, Release forecast, & Bug Report Dashboard to
management
 Manage project scope to ensure delivery was compliant with scope commitment
 Coordinate cross functional dependencies on M&A Integration projects
 Assisted Team to remove impediments to achieve sprint goals
 Supported product rollout across multiple code releases for different countries across US
 Contributed to product roadmap planning, project scheduling, & release management for different
projects within Supplier Services Program
 Addressing problems through risk management and contingency planning
 Directed development team from project initiation through the delivery of the final product
 Assist in defining and deploying new product development processes and in facilitating the continuous
improvement of existing processes
 Led end-to-end release management processes, resulting in successful on-time and high-quality
deployments to production environments
 Collaborated with cross-functional teams, including development, testing, and operations, to ensure
smooth and efficient release management processes, resulting in increased collaboration and better
outcomes
 Updating project dashboards and presenting to stakeholders in weekly status calls.
 Creating Communication Plan, End-user & Technical Implementation Plan, Resource Management Plan,
Risk Management Plan, Monitoring & Control Plan & Procurement plan and reports.
 Managing vendors- Gathering SoWs, Scope discussions, work sessions, etc. Review sessions to validate if
project scope is met. Delivering objectives to strict budgets, deadlines and SoWs. Ensuring project success
and stakeholders satisfaction.
 Manage project scope to ensure delivery was compliant with scope commitment
 Coordinate cross functional dependencies on M&A Integration projects
  Responsible for preparing work breakdown structure (WBS), risk breakdown structure (RBS), and cost
breakdown structure (CBS)
 Conducted POC of MigWiz tool for integrating acquired companies user accounts, shared files, Teams &
other data files
 Developed and maintained detailed release plans, including risk and issue management strategies, to
ensure timely and successful releases
 Utilized agile methodologies to manage software releases and implemented continuous improvement
strategies to refine and optimize the release process over time
 Managed complex release environments with multiple interdependent applications and systems,
successfully coordinating and executing releases with minimal disruption to end-users
 Facilitated stakeholder communications and status updates throughout the release management process,
ensuring that all parties were informed and aligned on release schedules, risks, and outcomes.
 Coaching, mentoring and partnering with other Scrum Masters to ensure a consistent way of working
across different project teams under Resource Planning & Management
 Expertly promote continuous improvement & help increase teams’ productivity & foster innovation

Elara Technologies, Feb 2021 – Aug 2021 | Business Analyst

Project: Siebel CRM Application Implementation and Integration

Responsibilities:
 Involved in gathering Business Requirement from clients and users
 Identify and communicate with key stakeholders
 Gather, review and analyze business and industry data, including KPIs, financial reports and other key
metrics using data analytics tools
 Liaise between various business departments and groups
 Assess options for process improvement, including business process modeling
 Maintain documentation regarding the project, processes and operations
 Collaborate with project managers and cross-functional teams
 Prepared Business Requirement Documents
 Prepared Functional Specification Documents
 Amended Business Rules for implementing new functionality into the current application
 Prepared Proof of Concepts for Siebel 7.8v.
 Prepared Business Flows
 Adjusting the project management plan, project documents, and baselines based on change requests
 Involved in preparation of Detail Functional Design Documents
 Securely store files and folders in SharePoint that can be accessed by project team & stakeholders

Square Yards, Dec 2019 – Jan 2021 | Assistant Project Manager

Project: Applimation

Responsibilities:
 Prepared Business Flows for Informia Subset and Informia XML
 Involved in preparation of Design Documents which are used by Technical Developers in Implementing
Informia Archive, Informia Subset, and Informia XML
 Collaborate with Product Owner, Development Team & other stakeholders to identify risks & resolve
ambiguities
 Support Product Owner to maintain & prioritize product backlog to deliver business value to stakeholders
 Organized Sprint Review meetings of development products for Product Owner and other stakeholders
 Ensure Product Owner refines and prioritizes backlog & ensure Product Owner prepares a sprint goal
 Facilitated & participated in almost every scope lock meeting to finalize requirements & deliverables of
each sprint
 Communicated with cross functional team like Security, Legal and Compliance Teams
  Improve transparency by publishing agile metrics with velocity chart, sprint burn down, scrum board and
release burn down chart
 Building SharePoint Projects Portfolio for task management and other Project management artifacts
 Drive significant organization change across agile team to support agile development
 Communicating any changes to stakeholders who will be affected by the change
 Conduct Gap analysis to estimate effort required in modification of existing architecture and development
of new business needs
 Managing the project to the revised project management plan and project documents

Square Yards, Oct 2018 – Dec 2019 | Assistant Project Manager

Project: Siebel CRM Application Development

Responsibilities:
 Identified data to integrate and created Integrated Business Objects (IBO’s)
 Customized the application using Siebel tools to customize Applets, Business Components and Business
Objects according to client requirements
 Written Custom Business Services using e-Scripting as per the requirements
 Configured Integrated Workflows for Inbound and Outbound process
 Involved in configuration of new enhancements requests pertaining to Opportunity Management
 Implemented State Model Functionality for Opportunity Sales methods which are based on the
Opportunity Sales Stages.
 Configured Revenues Spread Sheet Applet by implementing all BC User Properties on the Revenue BC,
which is the most critical part in the Business Process flow of opportunity management
 Involved in preparation of Test logs which is used by Designers to review technical implementation
 Implemented Forecasting Management
 Promote cross function within team to ensure task completion and delivery of sprint commitment
 Support Product Owner to maintain & prioritize product backlog to delivery business value to
stakeholders
 Facilitate the daily stand-up backlog grooming, sprint review, retrospective & other meetings as required
by the team
 Iteration of plans, product backlog, user stories, and action items list
 Building Project Management Portals in SharePoint
 Help team track and resolve impediments by finding the right personnel to resolve them, escalate when
necessary & protect team from external interference’s
 Participate in scrum of scrums to ensure cross-team collaboration of release plans, report overall projects
status & upcoming risks/dependencies
 Motivate Team towards continuous improvement and delivery of shippable products that deliver business
value in every sprint

Tata Consultancy Services, Oct 2017 – Sep 2018| Associate Project Manager
Project: Western Union Financial Services

Responsibilities:
 Project Management of Western Union Financial Services for ensuring standardization, and leveraging
resources such as people, technology and communication
 Performed tasks including scheduling, budgeting, and resource management
 Communicating with stakeholders such as Client Partner, Delivery Manager, Team Managers, Resource
Managers, etc.
 Assisted Scrum teams with User Stories generation and managing their progress
 Design and implement test suites that exercise and validate product functionality in the most efficient way
 Provide Use-case & test scenarios and feature files with detailed steps for automation to enhance testing
efficiency
  Reported progress to key stakeholders through Release/Sprint Burn-Down, velocity target updates,
schedules, risks, dependencies, etc.
 Tracking Performance Indicators/Metrics and addressing any issues as they arise. These metrics include
Velocity, Burn down charts, Release progress, etc.
 Involved in Unit and Independent testing
 Managed & supported timely upgrade of portal & support query routing to respective groups
 Acted as point of contact for all queries, deliveries, and escalation for portal team
 Utilize abilities and skills of individuals and foster a feedback culture to support team building and
development
 Provide effective defect tracking and management to ensure highest quality software
 Hired and managed engineering/development teams
 Developed training plans, curriculum and infrastructure, and carried out formal training for their
advancement
 When a change is received, evaluating how it affects the scope, product, cost, schedule etc.
 Provided leadership to corporate-wide teams ensuring all groups are aligned on goals, direction,
processes, ownership and schedules
 Responsible for identifying and communicating project risks to the project team, leaders, stakeholders,
and proactively anticipating issues/risks that may compromise project goals
 Maintained and monitored projects' schedules and progress.
 Coordinated activities, resolving issues and proactively managing the risks and opportunities
 Collaborated closely with Business Owners/Stakeholders and Technical Teams to identify and document
detailed requirements and process flows, including Budget and Headcount

Tata Consultancy Services, Dec 2016 – Oct 2017| PMO

Project: Aviva Insurance

Responsibilities:
 Resource Allocations, Budget allocations to WONs, Budget monitoring, Timesheet Approvals, etc.
 Assessing Project risks and progress on mitigating these risks
 Performing administrative tasks such as preparing invoices & estimates
 Status of project milestones and deliverables across the portfolio
 Published headcount reports for stakeholders
 Maintaining project data repository
 Creating & storing Resource On boarding & Release forms
 Providing data for IT Security Compliance audits