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Fast Food Training Effectiveness Study

This study aims to evaluate the training effectiveness of fast food restaurants. It will examine 1) how well training is demonstrated in operations, 2) common operational errors, and 3) which restaurants perform better than competitors. A survey will collect data from supervisors, managers, and staff on their perceptions of various restaurants' training effectiveness, operational performance, errors, and whether certain locations better meet customer needs. Respondents will also rank common operational errors to identify priority issues. The results will help determine how training can be improved across fast food restaurants.

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44 views3 pages

Fast Food Training Effectiveness Study

This study aims to evaluate the training effectiveness of fast food restaurants. It will examine 1) how well training is demonstrated in operations, 2) common operational errors, and 3) which restaurants perform better than competitors. A survey will collect data from supervisors, managers, and staff on their perceptions of various restaurants' training effectiveness, operational performance, errors, and whether certain locations better meet customer needs. Respondents will also rank common operational errors to identify priority issues. The results will help determine how training can be improved across fast food restaurants.

Uploaded by

yikes
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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PROBLEM STATEMENT

This study aims to determine the "Training Effectiveness of the Leading Fast
Food Restaurants" The researchers need to know the answers to the following
questions as part of this study:
1. What is the perceived level of effectiveness of training as evidenced by
operations visible to the dining public
2.What are the leading operational errors and deficiency of fast food restaurants?
3.Which fast food restaurants operate better than their leading competitors in the
market

Survey Questionnaire

Direction: Please indicate the level of your agreement or disagreement, put a check (✓) with
each of these statements regarding the study of Training Effectiveness of the Leading Fast
Food Restaurants.

Part I: Work position of the respondents.


Supervisor
Manager
Staff/Crew

Part II: Level of your agreement or disagreement with the following statements.
Legend: 4 - Strongly Agree 3 - Agree 2 - Disagree 1 - Strongly Disagree
1. Effectiveness of Training. 4 3 2 1

1.1 The personnel served the orders correctly

1.2 The food is serve quickly

1.3 Fast-food personnel are approachable

1.4 Fast-food personnel are easy to communicate with

1.5 The personnel is friendly and welcoming

1.5 The servers check the orders first before serving the meal

2. In what aspects do you look at which fast food restaurants operate


better than their leading competitors in the market?

2.1 Behavioral of the personnel 4 3 2 1


2.1.1 Friendly

2.1.2 Work Efficiently

2.1.3 Responsible

2.2 Use of technology

2.3 Price of the products

2.4 Number of seats. How many guests/customers can they accommodate

2.5 Insufficient number of personnel

2.6 Quality of the product

Part III: Rank the ff. based on how often do you see this type of error made in a Fast Food
Restaurant.
Legend: 1 - Rare 2 - Frequent 3 - Occasional 4 - Common

1. Operational Errors 4 3 2 1

1.1 Equipment failure

1.2 Employee negligence

1.3 Vents don't function correctly

1.4 Outdated equipment that cause breakdowns

1.5 Poor procedures that cause employee error

1.6 Slow food delivery to the customers

Verified by:

Dr. Angeles Mr. Dicang


Adviser Statistician

Ms. Fe S. Dullavin Mr. Virgilo Castillo Ms. Lopera


Panelist Panelist Panelist

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