The University of Lahore

On Site Assessment of Human Resource Management

Systems in Civil Aviation Authority (CAA) of Pakistan

Internship Project Report

Submitted to
Lahore School of Aviation, the University of Lahore

In partial fulfillment of the Requirements for the degree of

BS in Aviation Management
Session: 2017-2021

Submitted by:
Zaira Farooq (70074494)

Supervised by:
Sir Ali Siddiqi
 Internship Project Minutiae
Pakistan Civil Aviation Authority

Internship Title

On Site Assessment of Human Resource Management Systems in

Civil Aviation Authority (CAA) of Pakistan
Zaira Farooq
E-mail: zairafarooq777@gmail.com
Facility: Civil Aviation Authority office, Allama Iqbal International
Airport, Lahore, Pakistan

Internship Tenure Total: Six weeks

From:july08,2019To:August16,2019

Primary Internship Cargo Department

Department
Secondary Internship Commercial, ATC
Department (s)
Site Supervisor: Waseem Rao
Assistant Human Resource Manager
Phone: 0323-4326256
Email:
Faculty supervisor Ali Siddiqi (Lecturer)
Lahore School of Aviation
The University of Lahore

i
Internship Completion Certificate

ii
 Declaration of Originality
I Zaira Farooq hereby solemnly declare that this Thesis/Internship Report/project:
 Is my original work, except where otherwise acknowledged in the text
 I have not published/submitted it earlier to any institution/ organization
 I will not submit it in future to any institution/ organization for obtaining
any degree
 I have done my work in compliance with HEC Plagiarism Policy
By all means, I assent that in case any of above declarations found violated, I shall
be solely liable to such violation and be punished as per the plagiarism rules of HEC.

Student’s Full SignatureDate

Zaira Farooq 05-12-2020

iii
PDIR Committee Review

On Site Assessment of Human Resource Management Systems in

Civil Aviation Authority (CAA) of Pakistan

Internship Project Report

By
Zaira Farooq
Registration No. 70074494
Session: 2017-2021

Submitted to
Lahore School of Aviation, The University of Lahore.

In Partial fulfilment of the

Requirement for the Degree of

BS in Aviation Management
 Approved by: PDIR Committee
______________________ _______________________
Saba Munir Ali Siddiqi
Coordinator Research/Internship Program Research Supervisor

______________________ _______________________
Nadeem Iqbal Naeem Mubashar
Manager Research/Internship Program External Supervisor/
Aviation industry professional

______________________ _______________________
Saroop Anwer Imtiaz Hussain
Controller Examination Deputy HOD
 Executive Summary
This report contains information about Pakistan Civil Aviation authority (CAA) history,
vision, mission, core values and different departments like the HR department, Cargo
department, SQMS department, Commercial department, and ATC department. Pakistan
Civil Aviation Authority is a public sector autonomous body under the administrative
control of the Secretary to the Government of Pakistan for Aviation, which oversees and
regulates all aspects of civil aviation in Pakistan. CAA established on 7th December, 1982
through ordinance 1982.

I did my internship at CAA for six weeks indifferent departments but specially focus on
Cargo Handling Process. The main reason for doing this internship was to “identify the issue
related to cargo handling process at AIIAP” assigned by my on-duty supervisor.

SQMS Department deals with the safety and quality of the airport.HR Department works on
hiring and recruitment of employees and managing the personal and medical information of
their employees. HR department divided into three sections. Which are HR personnel, HR
medical, HR general Cargo department deals with the import and export of the cargo from
Pakistan to other countries. The CommercialDepartment manages and generates revenues
for the PCAA by renting and contracting the space of airport premises to other private
sectors.ATC Department deals with the two-way communication between the aircraft and
ground and guides the aircraft in flight or on the ground. I learn a lot during my internship
project, key learning areas including Caro handling process, team work management etc.
 Dedication

This dissertation is dedicated to the persons who

brought me up to the stage of being able to dedicate
my report “My Parents”, who actually have drawn a
beautiful way to success for me
 Acknowledgement
First and foremost I would like to pay my heartfelt thanks to ALLAH ALMIGHTY for
giving me the opportunity to study BS in Aviation Management and making all my ways
smooth to move ahead.
I feel immense gratitude and convivial thanks to my supervisor, Mr. Ali Siddiqi who really
enlighten my path and make it smoother for me during my work. Undoubtedly this thesis
was never attaining its final milestone without his guidance, advice and support.
 Acronyms

UOL University of Lahore

LSA Lahore School of Aviation
PCAA Pakistan Civil Aviation Authority

SQMS Safety and Quality Management

HRM Human Resource Management

ICAO International Civil Aviation Authority

ATC Air Traffic Controller

IT Information Technology

CAA Civil Aviation Authority

FIR Lahore Flight Information Region

KFIR Karachi Flight Information Region

Table of Content

s
Internship Project Minutiae......................................................................................................ii
Internship Completion Certificate............................................................................................ii
Declaration of Originality.......................................................................................................iii
Executive Summary................................................................................................................vi
Dedication..............................................................................................................................vii
Acknowledgement.................................................................................................................viii
Acronyms................................................................................................................................ix
Chapter 1: Introduction of the Organization............................................................................1
1.3 PORTFOLIO OF AVIATION INDUSTRY......................................................................2
1.4.2 HISTORY OF CAA........................................................................................................3
1.4.2 STRATEGIC ORIENTATION OF PCAA.....................................................................3
1.4.3 The Type of Ownership of the PCAA......................................................................................
1.4.4 The Sector of PCCA.................................................................................................................
1.4.5 The Customers of PCCA..........................................................................................................
1.4.6 PCCA Chart..............................................................................................................................
1.4.7 Function performed by the PCCA are:.........................................................................................
2.1 Critical Analysis of the PCAA.........................................................................................................
Micro o-Environment.............................................................................................................................
Macro-Environment...............................................................................................................................
In the case of PCAA...............................................................................................................10
REVIEW..............................................................................................................................................
2.1.2 Competitive Analysis-SWOT Analysis...................................................................11
2.1.3Environmental Analysis- PESTLE Analysis..................................................................12
2.1.5Marketing strategies.......................................................................................................17
2.1.6 HR Analysis...................................................................................................................17
HR role in PCAA.................................................................................................................................
2.1.7 Major Competitors of the PCAA...................................................................................18
2.1.8Market share of PCAA...................................................................................................18
2.1.9Success and Failure of PCAA products in the market (reasons)....................................18
Chapter 3: Internship Department/Job Review......................................................................20
Department Overview............................................................................................................20
Name / Designation of Supervisor.........................................................................................20
3.1.2 Name/Designation of the Supervisor (in this department)...................................................
Human Resource Department.................................................................................................21
Safety and quality management (SQMs)................................................................................21
ATC (Air Traffic Control)......................................................................................................22
Cargo......................................................................................................................................22
3.1.3 Work Process Chart....................................................................................................................
3.1.4 Role of Intern Job in the overall departmental process..........................................................
3.2 Intern Job Review.............................................................................................................23
3.2.1 Job Designation as an Internee......................................................................................23
Cargo Assistant......................................................................................................................23
Job Specifications................................................................................................................................
3.2.3 Distinctive Achievement / Task....................................................................................24
3.2.4 Key Failures...........................................................................................................................
3.2.5 Key Learns.....................................................................................................................24
4.1 PROJECT TITLE.............................................................................................................25
4.2 PROJECT DESCRIPTION..............................................................................................25
o Gerry Dnata.................................................................................................................25
o PIA...............................................................................................................................25
Dangerous Goods...................................................................................................................25
Classes of Dangerous Goods..................................................................................................26
Historical Background............................................................................................................28
Selection of Language............................................................................................................28
4.3 Project Design..................................................................................................................29
Handling of Dangerous Goods of Cargo................................................................................29
Packaging of Dangerous Goods of Cargo..............................................................................29
Labels.....................................................................................................................................30
Markings.................................................................................................................................30
Loading and Unloading of Dangerous Goods of Cargo.........................................................30
4.4 Key Findings....................................................................................................................32
4.5 Recommendations............................................................................................................32
Chapter 5: Internship Assessment and Recommendations.....................................................33
5.1 Assessment of Internship Experience...............................................................................33
5.1.1 Major Responsibilities Undertaken During Internship...............................................................
5.1.2 Skills and Qualifications Acquired from Internship...................................................................
5.1.4Overall Comparison between Theory and Practice........................................................35
5.1.5General Observation about Organization.......................................................................35
5.2 Internship recommendation..............................................................................................36
5.2.1Recommendations for Organization...............................................................................36
5.2.2 Recommendations for the College................................................................................36
5.2.3 Recommendations for Future Interns............................................................................37
References..............................................................................................................................38
Supervisor’s Consent Form....................................................................................................39
Internship/Thesis Supervisor Meeting Log............................................................................40
Supervisor: Mr. Ali Siddiqi...................................................................................................40
Internship Final Report Essentials Checklist..........................................................................41
Chapter 1: Introduction of the Organization
1.1 Aviation Industry Review (Global Perspective)

In previous couples of decades, international airlines have sharply dilated their reach to new
markets globally, through institution of alliances and partnerships. Most of the main airline

currently command world presence.

Revenue of Business Airlines in billion greenbacks from 2003-19.
The aviation business supports $2.7 trillion (3.6%) of the world's gross domestic product
(GDP).
As the international economic system is turning into additional and additional connected, the
aviation industry is one in all the quickest transportation sectors. Air carriers carried more
than 4.5 billion passengers in 2019 and are anticipated to generate 581 billion U.S. dollars in
international financial gain in 2020. Transport to boot plays an important performs for
commercial enterprise, conductive to monetary growth, specifically in making countries.
The amount of international mortal arrivals dilated from 1.32 billion arrivals in 2017 - 1.4
billion in 2018, larger than half of vacationers elect to achieve their resort area with the help
of air transportation.

Zaira Farooq The University of Lahore

Air transport additionally provides entrance to world markets and assists within the progress
of world trade. Some 61.2 million metric loads of wares were once carried with the help of
air in 2019, manufacturing 102.3 billion U.S. bucks in revenue.
Contrary to road or rail transportation, the aviation enterprise has got to buy for most of its
personal infrastructure and maintenance like runways, terminals or air visitor’s management.
In 2018, airports spent a bit over seventy-five billion U.S. dollars in infrastructure with Asia
Pacific accounting for the bulk of recent landing field initiatives within the region.

The aviation industry gives an entire of 65.5 million jobs worldwide. It forthwith generates
employment prospects among the airlines, air navigation offerings corporations and airport
operators and moreover creates jobs by the grant chain within the transportation of products
and services.

1.3PORTFOLIO OF AVIATION INDUSTRY

ICAO

International Civil Aviation Organization is a specialized agency of the United Nations and
it is established in 1944. ICAO works with 192 state members and industry to change the
principle and techniques of international air navigation and planning about the orderly
growth and securely operate the air transport.
IATA

International air transport association provides the service to the airlines and IATA gives the
three-digit code to the airlines. IATA provides the schedules, routes, and traffic to the airline
and also sets the international standard for airlines.
AIRPORT SERVICES

Sheehan airport service give the service in different airport in Pakistan and it give the proper
ground handling service it is the good organization of Pakistan Air force. SAPs established
in 1982 and its plan to providing safe and quality services to airlines operating in Pakistan.
SAPs continuously improve to satisfy their customer. SAPSs landing clearance and take-off
aircraft services provide according to the IATA standards with security measures. SAPs
services provide include passengers, cargo. Baggage, flight operation, and ULD control, etc.
SAPs also manage the refueling, catering and maintenances aircraft

1.4.2HISTORY OF CAA
The Civil Aviation Authority was once created in December 1982 to alter all things
associated with Civil Aviation in Pakistan. So as to stay up with the speedy development
within the discipline of aviation, it was once felt that an autonomous body was needed to
hold the country's aviation infrastructure and services at par with global standards.

1.4.2STRATEGIC ORIENTATION OF PCAA

Vision:

“Be a world-class service provider in the aviation industry”

Mission

“Provide safe secure and efficient best in class service to the stakeholders”.

Core Values:

• Obligation
• Professional Excellence
• Customer Focus
• Safety and Security
• Reliability

Objective:

The purpose of establishing CAA is to provide for the promotion and regulations of Civil
Aviation activities and to develop an infrastructure for safe, efficient, adequate, economical
and properly coordinated Civil Air Transport Service in Pakistan.

(PCAA Vision, Mission & Core Values 2019)

1.4.3 The Type of Ownership of the PCAA

It is publically Government organization working under the Federal Government of Pakistan

through the Aviation Division Cabinet Secretariat.

1.4.4 The Sector of PCCA

It is a service providing sector. It provides different services like air navigation, air traffic
controlling and airport services such as firefighting, electrical and safety services.

1.4.5 The Customers of PCCA

There are different customers of PCAA such as different airline operating in Pakistan and
the other airline or aircrafts using its airspace, the tenants, hotels, vendors, airline offices and
also ground handling agencies

1.4.6 PCCA Chart

Figure 1 structure of the organization

1.4.7 Function performed by the PCCA are:

Human Resource

The most important section of employee interest in any organization is Human resource. It
consists of different responsibilities including payroll, benefits of employee, hiring and
firing of employees. Through advertisements and special techniques and trainings at training
institute CATI (civil aviation training institute) in Hyderabad a qualified staff is employed.
Moreover they are taught to improve their natural tendencies which is critically essential to
work properly.HR department is further divided into three branches

• Personnel Branch

• Medical Branch

• General Branch

Personnel Branch:

It is responsible to keep the records of employees from hiring till leaving an organization.
PCAA provides the compensations and benefits to their employees

Medical Branch:

PCAA gives the medical benefits to the employees and also to their family members. It also
gives the Medical urgencies services to the person according to the rules made by the ICAO.

HR General Branch:

The general branch of HR provides the business support services to the other sections of
HR. It gives the services after the Central registry of Headquarter of CAA and provides the
needed things that they required for their Branch

Cargo:

CAA has its own department on every airport. The purpose of this department is to
providing the services of cargo, courier and mail services
Types of Cargo:

• Import

• Export

Commercial:

Shops, restaurants, rent a car; car parks visitor's gallery and duty-free shop are included in
commercial concessionaires.

Semi-commercial:

Briefing counters, airline offices, offices/spaces given to organizations other than

government are Included in semi-commercial

Government departments:

Type includes government authorities, for example, ASF, immigration, health, and customs.

SQMS (Safety and Quality Management System)

It was established in 2009; In 2008 CAA of Pakistan started their operations according to the
International Management System Standards for the continuous improvement in its
functions, system, and services. Security is the state in which the risks associated with air
transport activities, related to, or in direct support of the operation of the aircraft, are
reduced and controlled to an acceptable level. The SARPs and relevant national ICAO
regulations require the implementation of a safety management system through the use of a
systematic approach to security management by all service providers. The system should
include the organizational structures, responsibilities, policies and procedures required.
Pakistan CAA, in accordance with regulatory requirements, as well as the international
obligation has implemented the safety management system in the provision of air navigation
services. Within the CAA of Pakistan, an exclusive Directorate for Quality Assurance
Management and Quality Management has been established to support the implementation
of text messages by the ANS (ANSP) division and at airports. In coordination with SQMS,
ANS Division identifies the hazards and mitigates it to maintain the level of safety. PCAA
develops a post-implementation system of monitoring mechanism to verify the required
level of safety to be met or not

(About Safety and Quality Management System - SQMS)

Air Traffic Control

As our internship at ALLAMA IQBAL international Airport Lahore so initially I would

provide u with the information of runway, apron, area control center, ATC tower and slight
knowledge about the airside operations. There are 2 controllers at ATC tower. One handles
the ground operations and other handles the air operations. All the techniques and
mechanism happening on the ground are handled by ground controller i.e. permission of
ground controller is necessary for plane to cross the runway. On the other hand arrival or
departure of planes is controlled by air controller. As per the same procedure for the
departing aircraft.

Pre-Flight Section:

Preflight section is the most important in airport operation. When the preflight department is
provided with the complete flight plan their officers will do a proper checkup before passing
the flight. Before international departures GD of all cabin crew of airplane is done with 3
stamps of medical, ANF, Customs. Once the flight plan is passed by the officer, this plan is
spread from system software to all over the globe. Moreover revenue department in preflight
section calculate the apron charges, landing, take off fee and transit flight incomes. The
flight which passes temporarily through the airspace of Pakistan is called transit flight. In
this preflight section I got to know about Notams.

NOTAM stands for a Notice to Airmen; it is an alerting service given to the pilots about the
potential hazards that could damage the aircraft. It is created by PCAA and transmitted
under Annex 15: Aeronautical Information Services. Every state published the Notices to the
Airmen for the safest operations.

(“PCAA | Pakistan Civil Aviation Authority,” 2019)

Airworthiness

Aircraft being airworthy means that it is safe and in condition to operate. A certificate is
given in regard of aircraft being airworthy from aircraft registry which gets checked during
inspections. It is the responsibility of the department to check and inspect the aircraft
thoroughly. The duties perform by the officer during aircraft inspection are

 Engineering (certification of aeronautical product)

 Audit and inspection (spot and ramp inspection)
 Regulation (registration of civil aircraft)
 Engineering license (AME license, AME examination)

After performing all these activities the airworthiness officer give the certificate of airworthiness to
aircraft that this aircraft is able for safely operation.
Chapter 2: Critical Review of the PCAA
2.1Critical Analysis of the PCAA

The critical analysis of an organization includes the strategies used, rules and regulation of
an organization and the behaviour of its employees within that organization. The rights of
the employees and the environment inside and the outside the organization is also kept in
view. There are two types of environments of an organization;

 Micro-Environment
 Macro-Environment

Micro o-Environment
Such type of environment has short term direct and small scale influence. The
environment of micro-environment is domestic level.
Example
Shaheen Airline; due to the shutdown of Shaheen airline PCAA increased the
charges and the revenues i.e. landing fee, parking fee, equipment charges of its other airlines
to maintain its budget.
Macro-Environment
Such type of environment has long term indirect and large scale influence like yearly or
more. Global impact of any organization is macro-environment.
Example
ICAO Rules and Laws; as they are implemented world-wide. If there is any change
in the ICAO rules it’ll have an impact in every country of the world.

Similarly, the internal factors like culture and the raw materials may also influence the
venders/ suppliers of any organization.
Example
In the case of PCAA (Pakistan Civil Aviation Authority) WAPDA effects this
organization as it supplies water and electricity.
2.1.1 Portfolio Analysis-BCG Matrix
BGC matrix is a planning tool that is used to organization brand portfolio on a quadrant
along with relative market share and market growth.

Dogs:

Dog product is that product which has the low market growth. Either it is a loss in that route
or very low benefit for the airlines. It is advised for airlines to end or suspend the route and
resources that are supposing to operate the dog route can be invested on question mark or
star route.

Cash Cow:

In this quadrant market growth is low and market share is high because the sometimes
market share of the person is high and the growth of the product is low so in this situation,
profit loses.

Star

In this quadrant both are high. In season the demand is high so many people go abroad for
vacation and another purpose so who invests in an organization so earn high profit.

Question mark

In this quadrant low market share and the market growth is high so consuming a large
amount of cash and incurring losses. In this quadrant up and down according to the situation.

2.1.2 Competitive Analysis-SWOT Analysis

Pakistan International Airline's SWOT analysis analyzes the brand / company with its
strengths, limitations, opportunities and risks. The strengths and weaknesses are the internal
factors in Pakistan International Airline SWOT Analysis, whereas the external factors are
the opportunities and threats. SWOT Analysis is a validated management tool that makes an
international airline brand like Pakistan. Airline to benchmark its business and performance
against competitors and industry. Pakistan International Airline is one of the airline
industry's leading brands. The table below also lists the top competitors of Pakistan
International Airline and establishes market segmentation, target group, positioning &
Unique Selling Proposition (USP) for Pakistan International Airline. Below is the Strengths,
Weaknesses, and Opportunities & Threats (SWOT) PCAA.

Strengths:

 Maximum number of market share at domestic network.

 Being Pakistan's oldest airline, it has a very good domestic brand image
 Subsidized fares allow the airline to deliver services at affordable prices.
 CAA is the regulatory authority and has many employees working under the CAA so
it has the size advantage.
 CAA creates strong management so it is also strength.

Weaknesses:

 Lack of integrated brand promotions as compared to competitors.

 Old aging fleet of PIA causing higher operating cost.
 Loyalty programs not being used to the fullest.
 The technology of the Organization is not updated
 The organization is still working on old standards.
 Over-staffing is another weakness.

Opportunities:

 PIA has largest domestic network and PIA can produce huge amount of revenue with
higher profit through proper route allocation
 Because of discounted fares it will maintain its competitive edge over its rivals.
 Proper use of loyalty programs will cause increased customer loyalty.
 CAA has financial leverage because it is govt. regulatory body.
 CATI technology is useful for training and offering courses.

Threats:
  Negative experience about the country regarding terrorism.
 Political instability has negative effects on country due to changing rules and
regulations.
 With the transformation in digital market globally & adoption of latest ideas by
competitors would gradually lower the demand for it.
 New taxes

2.1.3Environmental Analysis- PESTLE Analysis

.Pestle analysis is a tool or technique that is used to identify external macro environmental
and threats to an organization, Pestle defines Political, economic, social, technological, legal
and environmental factors of an organization.

Political:

Authority is also influence by political factors which cause change in the government. The
government change in every 5 years, so it develops effect on the organization. In some past
years there were many less ratio of the investors willing to invest with this authority, but
now there is a change the ratio of the investor is increasing.

 Government irrelevant policies in broader perspective influence Working.

 Frequent taxation changes can cause irregularities and malfunctioning in the cause of
acting good.
 Government stabilityin Pakistan we see democratic tenures are unstable which
causes management to fail to perform the best of them

Economical:

Pakistan Civil aviation works under the government of Pakistan. The economy of the
Pakistan is less than the other countries. The economy affects the other departments also that
works under the Government.
  Growth rateeffects very much as low budget and low salaries discourage workers
 Inflation ratein banking and investments by governing bodies can be effected
because they are always dependents
 Exchange rateexchanging goods and services in aviation is common it can lead to
mismanagement
 Unemploymenteconomics failure leads to disasters as unemployed ratios increases
within no time

Technological

The technology factor is the factor that changes with the change of technology and upgrade
their systems. But in PCCA authority there is a lack of technology due to corruption or the
records not maintained properly that brings a great effect on this department.

 PCCA uses old technologyis being used and which is outdated

 Lack of awarenesswith less or no knowledge technology cannot be operated
 Technology changeswith up gradation and customizations one can be successful

Social

 The social factor works socially to aware the society about the organization but it
effects.
 The organization in terms of less knowledge, awareness, lack of technology which
the peoples are unaware of the department and it affect the economy of the
organization.
 They are the health conscious for their employees.
 They remove all kind of cultural barriers.

Legal

In a legal factor, CAA follows the rules of ICAO and IATA. Pakistan Civil Aviation
Authority has rules and regulations are

 Federal government regulation

  The aircraft safety ordinance 
 PCAA ordinance
 Airport security force acts 

Environmental

Environmental factors are the major factor that can affect the aviation industry. If CAA does
not provide a safe place to the airline to operate so the airline will not work properly and
some factor is affecting the airlines like

 Bird strikes at nearby airports by mass population mismanagement

 Air Pollution Around the airport vicinity affects normality of functioning
 Noise disturbance can be fatal and cause permanent disorders of hearing and can lead
to deafness for employees and regular passengers

2.1.4Financial Analysis-Financial Ratios

Balance sheet 

In this sheet explain the all current asset and non-current asset used by the CAA in 2017.
 (PCAA Annual Report2017)
This table gives information about past due and impaired financial assets of the
organization.

2.1.5Marketing strategies
CAA is a public organization that gives services to their customers. It is the only
organization that plays its role in Pakistan. It plays monopoly, and doesn’t require a
marketing of their products

2.1.6HR Analysis
HR is focused on the policies and training of the workforce of the organization. It provides
trained recruits to the organization. The main purpose of this department is organizational
development by strategic management and planning.

HR role in PCAA
HR department holds the basic purpose in the organization. The role of HR is as important
as the others fundamental of the organization. Following are the main functions of the
department.

 Selection of new employees Training of a new recruit

 Career development program
 Performance management
 Employees relation
 Medical care management
 Rewards and benefits
 Focus on the IT department
 Manage schools and training institutes for employees
2.1.7Major Competitors of the PCAA
CAA plays its role under the Ministry of Defence (Federal Government of Pakistan).
They play monopoly and it doesn’t have its competitor in Pakistan as being a regulatory
body. As being a service provider Air Sial provides most of the services at SIALKOT
airport.
2.1.8Market share of PCAA
The CAA of Pakistan share and produces its statistical data annually. The publications
contain all the statistical data related to the Aviation industry of Pakistan. It plays an
important role and all of the shares of this company held by the Government of Pakistan.

2.1.9Success and Failure of PCAA products in the market (reasons)

Civil aviation doesn’t make any product it is a regulatory body and provides services. And
this enforces rules and regulations of the airport. Changes in rules and regulations are
solemnly told the civil aviation authority.
Civil aviation passes all the rules and regulations and implements it. All departments at the
airport are advised to ensure enforcement of the rules and regulations.
 3.1.1 Division/Department Description/Review

3.1.2 Name/Designation of the Supervisor (in this department)

3.1.3 Work Process Chart

3.1.4 Role of Intern Job in the overall departmental process

3.2 Intern Job Review

3.2.1 Description of the job nature

3.2.2 Activities Performed by the Intern in this Department

3.2.3 Work samples

3.2.4 Distinctive achievements

3.2.4 Key Failures

3.2.5 Key learning points

Chapter 3: Internship Department/Job Review
3.1.1Intern Department Review

I spent 1 week in each department whereas in Human Resource Department; two weeks.
Hence, I completed my six weeks in CAA AIIAP. I learned different skills in PCAA
regarding designing a training plan, annuity and gratuity of employees, workforce, and sale
of airport space for concessionaire etc. All these discipline have increased my applied
knowledge. I happen to get the opportunity to compare my literature studies with practical
realities by doing a practicum in PCAA; I had verbal interaction with the manager of each
department. I went through different dogmas of PCAA about every department.

Department Overview
Name / Designation of Supervisor
3.1.2 Name/Designation of the Supervisor (in this department)
Department Supervisor Designation
Cargo Zeeshan Ali Khan Vigilance / Aviation
Security Assistant
Commercial Bank Ishrat Commercial Supervisor
ATC Muhammad Zain Asif Assistant Director (Air
Traffic Services) and Pre
Flight Information Officer
(PFIO)
HR Waseem Rao Assistant. Head HR
SQMS Muhammad Iftakhar Ahmad Team Leader (Integrated
Management System) /
Deputy Management
representative (DMR) in
SQMs
Human Resource Department
Human Resource section is a critical element of employee well-being in any organization.
HR of any organization comprises different responsibilities; it includes payroll, benefits of
an employee and keeping contemporary with rules and regulations. Civil Aviation Authority
performs enhanced capacities; in this way expanded labour force is required to contract with
all exercises. Qualified staff is employed through open ad and by giving special training at
training institute Cati in Hyderabad. Other than the essential preparing, all representatives
are routinely prepared to improve their specialized and different aptitudes which are
required to do work adequately. HR department is further divided into 3 branches:

 Personnel Branch
 Medical Branch
 General Branch
Personnel Branch:

It is responsible to keep the records of employees from hiring till leaving an organization.
PCAA provides the compensations and benefits to their employees

Medical Branch:

PCAA gives the medical benefits to the employees and also to their family members. It also
gives the Medical urgencies services to the person according to the rules made by the ICAO.

HR General Branch:

The general branch of HR provides the business support services to the other sections of
HR. It gives the services after the Central registry of Headquarter of CAA and provides the
needed things that they required for their Branch

Safety and quality management (SQMs)

SQMS department deals with the safety and quality of the organization. SQMS department
plays an important role in quality of the organization. Every department should be clean;
things should be placed at the designated places. The main purpose of this department is to
look after the safety of the organization. SQMS department delivers proper classes and
lectures to the head of other departments so that they can also work accordingly. SQMS has
to examine if other departments are working on the rules and regulations set by PCAA to
maintain the safety and quality of the organization. I found SQMS to be the well-maintained
department other than other departments.

ATC (Air Traffic Control)

As our internship at ALLAMA IQBAL international Airport Lahore so initially I would
provide u with the information of runway, apron, area control center, ATC tower and
knowledge about the airside operations. There are 2 controllers at ATC tower. One handles
the ground operations and other handles the air operations. All arrival or departure of planes
is controlled by air controller. As per the same procedure for the departing aircraft

Cargo
CAA has its own department on every airport. The purpose of this department is to
providing the services of cargo, courier and mail services Pakistan to other countries. I saw
the goods loaded in a container in a safely. Its responsibility of cargo department to send the
goods safely.Air Cargo department was very sensitive department because a little negligence
may lead to a big disaster. In this department we were told how to manage different cargo
including food, cloth and fruits. We also read some Airways bills too

Types of Cargo:

• Import

• Export

Commercial:

The commercial department collects all revenue from all departments and which under work
in the department. The commercial department gave the shop for renting our space for
operating the aircraft and also charges them money to provide services. Commercial
department has to follow the rules and regulations set by PCAA and charge according to
them and they also examine if the airline or other private companies are following their rules
and regulation or not.

3.1.3 Work Process Chart

During my internship in CAA I performed many small tasks and follow the rules.

 Write down and document all the jobs that were assigned.
 flight plan and trip sheet
 Cargo handling services
 learned about NOTAM
 HR policy and its implementation

3.1.4 Role of Intern Job in the overall departmental process

I performed many small tasks and observe the standing methods and procedures regarding
CAA.

3.2 Intern Job Review

3.2.1 Job Designation as an Internee
Cargo Assistant
Job Specifications
Knowledge towards the job
Record Keeping
Cargo Handling Data Entry
Capable to maintain Close liaison with Cargo operators / GHAs
Should be Computer Literate
Preparation of monthly flow of cargo

3.2.2 Activities performed by the Intern in this Department

During the internship I have done many types of activate in the different department like
have do some active in
  To maintain the old and new staff information data.
 To create checklist for the arrival and take off flights
 To check and observed cargo procedures.
 In the safety quality management, my role to check the hazard on different place and
learn how to mitigate the hazard.
 In HR department, maintain a sheet for workers and listed their benefits.
 To observed a standing method of ATC and how they implemented.

3.2.3Distinctive Achievement / Task

The highly achievable task which I’ve done to fulfill the desire of the organization (PCAA)
is finding and removing the gates passes left behind in records after the cargo imported. The
site visit of Royal Airport Services (RAS) cargo section and the machinery used for
scanning enhanced my knowledge.
3.2.4 Key Failures
I was asked to perform data entry of a cargo consignment that I couldn't do as it was pretty
tough.

3.2.5Key Learns
My learning in internship were most beneficial key leanings. These are given below:

 I have got maximum knowledge about airport operations in very short duration.
 I’velearn about professional life.
 I’velearn that how we can achieve the organizational goals.
 I learn that how I can do work competently and effectively.
 The enthusiasm of doing work professionally at airport was learn during my
internship.
 I learn to work with different kind of people to acaccomplish a common goal of
company.
.
Chapter 4: The Internship Project
4.1 PROJECT TITLE
Assessment of Packaging, Handling, Loading and Off-loading, Dangerous goods of
Cargo.
4.2 PROJECT DESCRIPTION
The dangerous goods are placed in the specific areas allotted within the totally different
sheds of Cargo. Dangerous goods aren’t loaded on passenger flights. Air-freight services are
used for mercantilism and commercialism of products through cargo. The cargo has nominal
labeling before loading and therefore the codes mentioned on cargo defines the kinds of
dangerous goods.
There are four sheds of cargo at AIIP:
o Gerry Dnata
o Shaheen Airport Services (SAPS)
o Royal Airport Services (RAS)
o PIA
Dangerous Goods
Hazardous things region unit for the most part mixed by surface vehicle instead of via air. In
any case, rules territory unit in situ to permit safe air transportation if necessary, that licenses
hazardous product to be continued air transporters, individual sanctions, and shipment
flights.
To convey hazardous product securely, sure standards should be received that stop the art
and its inhabitants from being a spot in danger.
Classes of Dangerous Goods
No matter however consignment is being transported, it should suits The United Nations
(UN) 9 hazard categories for dangerous product.
  Explosive materials
 Gases
 Flammable Liquids
 Flammable Solids
 Oxidizing Substances and Organic Pesticides
 Toxic and Infections Substances
 Radioactive Materials
 Corrosive Materials
 Miscellaneous
Historical Background
The arrangements of the Annex eighteen are upheld the Recommendations of the UN
Committee of experts on the Transport of Dangerous product thus the Laws for the Safe
Transport of hot Materials of the International atomic energy Agency.
Selection of Language
This Annex has been received in six dialects — English, Arabic, Chinese, French, Russian
and, Spanish. Each getting State is mentioned to pick one in every one of those writings for
the point of public usage and for various impacts accommodated among the Convention,
either through direct use or through interpretation into its own public language, and to tell
the Organization thusly.
4.3Project Design
My project includes the following processes listed below:
Handling of Dangerous Goods of Cargo
● Know your risky goods.
● Follow the harmful goods regulations.
● Follow correct dangerous goods packaging procedures and protocols.
● Make certain the packaging is appropriate for the dangerous goods you’re packing.
● Train your personnel.
Packaging of Dangerous Goods of Cargo
To ship dangerous product by air, you want to follow the ultimate packing necessities in
Section five.0. Combine of the International transportation Association's (IATA) Dangerous
product laws (DGR). You would like to collectively follow the requirements that apply to
each hazard class closed in your product.
▪ Packaging’s used for the transport of dangerous product by air shall be of fine quality and
shall be created and firmly closed therefore on forestall leak which could be caused in
traditional conditions of transport, by changes in temperature, wetness or pressure, or by
vibration.
▪ Packaging’s shall be appropriate for the contents. Packagings in direct contact with
dangerous product shall be proof against any chemical or different action of such product.
▪ Packaging’s shall meet the fabric and construction specifications within the Technical
directions.
▪ Packagings shall be tested in accordance with the provisions of the Technical directions.
▪ Packagings that retention of a liquid may be a basic perform, shall be capable of
withstanding, while not unseaworthy, the pressure expressed within the Technical directions.
▪ Inner packaging’s shall be as packed, secured or padded on forestall their breakage or leak
and to manage their movement at intervals the outer packaging(s) throughout traditional
conditions of transportation. Artefact and absorbent materials shall not react hazardously
with the contents of the packagings.
▪ No packaging shall be reused till it's been inspected and located free from corrosion or
different harm. Wherever a packaging is reused, all necessary measures shall be taken to
stop contamination of ulterior contents.
▪ if, thanks to the character of their former contents, uncleaned empty packagings might gift
a hazard, they shall be tightly closed and treated in line with the hazard they represent.
▪ No harmful amount of a dangerous substance shall adhere to the skin of packages.
Packaging Use Markings (PUM)
Packaging Specific Markings (PSM)
Labels
Each package of dangerous goods shall be labelled with the acceptable labels and in
accordance with the provisions set forth in those Instructions together with in Section 6 of
IATA.
Types of Labels
⮚ Hazard labels
⮚ Handling labels
Markings
Each bundle of hazardous merchandise will be set apart with the legitimate transportation
name of its substance and, when named, the UN number and such elective markings as
could likewise be spread out in those Instructions.
Detail markings on bundling's conjointly encased.
Loading and Unloading of Dangerous Goods of Cargo
Loading and stowage
Packages associate degreed over packs containing dangerous product and freight containers
containing radioactive materials shall be loaded and stowed on a craft. Packages of
dangerous product bearing the “Cargo craft only” label shall be loaded.
Inspection for damage or leakage
Bundles partner degreed over packs containing hazardous items and cargo compartments
containing radioactive materials will be reviewed for confirmation of break or damage prior
to stacking on art or into a unit load gadget. Defective or broken bundles, over packs, or
cargo holders will not be stacked on partner degree make. A unit load gadget will not be
stacked onboard partner degree makes except if the gadget has been reviewed and found
liberated from any confirmation of break from, or injury to, any risky item contained during
this. Where partner bundle of risky item stacked on partner degree makes hopes to be broken
or defective, the administrator will eliminate such bundle from the specialty, or prepare
oneself for its expulsion by partner degree pertinent position or association.
Loading restrictions within the traveler cabin or on the flight deck
Risky merchandise will not be conveyed in an airplane lodge involved by travelers or on the
flight deck of an airplane, besides in conditions suitable by the arrangements of the
Technical Directions.
Removal of contamination
Any unsafe tainting found on an airplane as a consequence of break or injury to risky
merchandise will be eliminated right away. An airplane that has been defiled by radioactive
materials will straightforwardly be removed from administration and not came to support till
the radiation level at any open surface.
Separation and segregation
Packages containing dangerous goods which could react perilously one with another shall
not be stowed on an aircraft next to every alternative or in a position that will enable
interaction between them within the event of leakage.
Cleaning after Unloading
Once the vehicle has been off loaded, if a number of the contents are found to have own at
large, the vehicle or instrumentality shall be cleansed as before long as attainable and in any
case before reloading. If it’s impossible to try and do the cleaning domestically, the vehicle
or container shall be taken, with due relevance to adequate safety, to the closest appropriate
place wherever clean up may be allotted. Carriage is satisfactorily safe if appropriate
measures are taken to forestall the uncontrolled unleash of the harmful goods that have at
large.
Mixed loading prohibition
Packages that bear different danger labels shall not be loaded along within the same vehicle
or container unless mixed loading is allowable.
Security of cargo X-ray Machine
These machines are designed for cargo scanning and Scan-X Security specialists in trade in
cargo scanner supply, installation, repair and maintenance.
Dangerous goods transport document
The one that who offers risky products for transport via air will finish, sign and supply to the
administrator a perilous merchandise transport record that will contain the information
required by those bearings. The vehicle report will bear an announcement endorsed by the
individual who offers risky merchandise for transport demonstrating that the perilous
products are totally and precisely portray by their right transportation names which they're
ordered, pressed, checked, marked, and in appropriate condition for transport via air as per
the significant guidelines.
4.4Key Findings
Site visit of Royal Airport Services (RAS) acknowledged me step by step information
regarding packaging procedures of cargo and therefore the operating of scanning machines
before and once loading and off-loading.
4.5 Recommendations
Explicit measures should be taken to accomplish consistence with its risky merchandise
governs just as the solution of pertinent punishments for infringement.
Each Contracting State should set up systems with a read to predominant the presentation of
hazardous merchandise into air transport through its correspondence administrations.
Build up hazardous merchandise safety efforts, pertinent to transporters, administrators and
elective individuals drew in inside the vehicle of risky products via air, taken to diminish
burglary or abuse of perilous products which will jeopardize people, property or the setting.
These measures should be equivalent with security arrangements spread out in elective
Annexes and accordingly the Technical Instructions.
Chapter 5: Internship Assessment and Recommendations
5.1 Assessment of Internship Experience
My internship experience in Pakistan Civil Aviation Authority was highly valuable and was
a great source of increasing professional skills and abilities which are highly necessary in
my professional career. I learnt a lot of things and Airport functions related Airport
Operations. After my Internship I am able to help in recruitment of HR employees and deal
with Cargo export and import process solo with effectiveness. During my internship I
performed a lot of tasks but the task of highly achievement for me was Flight Planning
which I have done with the collaboration of Air Traffic Controller (ATC). This achievement
will make me more professional and highly motivated tasks achiever. During this Internship
there are also other students from different universities and our interaction was much
respectable and motivated about task completion.
5.1.1 Major Responsibilities Undertaken During Internship
ATC

Major responsibilities given to me by the department of ATC is preparing a Flight Plan,

NOTAMs and study about call signs.
SQMS

In SQMS, the responsibilities given to me by the team members of that department is to

search a find hazards in the terminal building of an airport.

Commercial

With a team of ANF, we’re going to check the pallets of mangoes which are going towards
the UK by the shipper from Multan. Also, we are checking the quality of food in the shops
who are at the Airport Terminals.
Human Resource

Human resource department is the backbone of every company, the task given to me is this
department is to find and search the employees of CAA who is on leave for one month and
granting loans for a specific time period to CAA employees. Another task given to me by
the Sir Rao Hussnain (HR Professional) is to make a plan for hiring new staff members.

Cargo

Secure supply chain works in cargo. Acceptance, documentation & custom clearance done
through an agent. Sorting done to move the cargo from restricted area to sterilized area. Then the
perishable or non-perishable (general (cargo)) is transported to and fro by airplane.

5.1.2 Skills and Qualifications Acquired from Internship

A lot of skills and qualifications acquired from the internship of Civil Aviation Authority of
Pakistan. Few of them are as follows:
• Take a Responsive decision on time
• Research and Analysis
• Punctuality
• Team work
• Implementing practical knowledge and experiences in real term activities.
5.1.3 Impact of Internship on Future Career

A temporary job can furnish an understudy with paid proficient work involvement with a
sheltered and organized condition with assistance from specialists. Normally an understudy
will be appointed a worksite tutor and school based entry level position facilitator. The
worksite coach will help train an understudy and prompt that person on the most proficient
method to explore a specific worksite culture and communicate with different specialists.
The school temporary position organizer enables the guide and understudy to construct a
solid relationship that will help the assistant have positive results from their entry level
position understanding. The entry level position facilitator can likewise enable the
understudy to figure out how to deal with their desires and execute fruitful work
propensitiesat a temporary position, an understudy can rehearse and improve their industry
aptitudes while additionally figuring out how to function. Understudies can increase a
superior comprehension of how what they are realizing in school can assist them with their
future. Entry level positions assist understudies with acing proficient delicate aptitudes, for
example, correspondence, and timeliness and time the executives. These are aptitudes that
are key for progress at an occupation and school and are exceptionally looked for after by
organizations. Numerous businesses gripe that there are barely any up-and-comers with
brilliant delicate aptitudes.

A temporary job can be a genuine certainty developer for an understudy. Being fruitful in
reality can rouse an understudy to work more diligently at school, and be all the more ready
to take on difficulties or be outside of his/her customary range of familiarity.

5.1.4Overall Comparison between Theory and Practice

 The theory is all the knowledge, information and ideas which we learned during our
degree and practice means the practical work which we perform to solve our
problems.
 The extremity of theory and practice will remain as these two from the establishment
of all learning method
 Practice enhance your skills
 Practice gives chance to perform the things which you studied in theory

5.1.5General Observation about Organization

 Civil Aviation Authority of Pakistan is focusing of development and recreation of its
vision to be and become best service provider in the Aviation Industry.
 PCAA doing its best to meet the speed of CAA (Civil Aviation Activities) are taking
place worldwide.
 PCAA provides service to the airliners.
 Airworthiness and ATC department plays important role in operating an aircraft’s,
other departments to take part equally.
 Pre-Flight is the major section in ATC, which is getting the flight plans of an aircraft.
Human Resource department of CAA is very helpful and beneficial for their
employees. The employees of the PCAA are also loyal to their tasks and work.
  SQMS is also checking the safety and standards of the product that they are offered
by the airliners to the customers and also, they are checking its own compatibility of
safety towards airliners.

5.2 Internship recommendation

5.2.1Recommendations for Organization
Following are the few recommendations for the Civil Aviation of Pakistan:
 Check the daily attendance of their employees

 Increase communication skills

 Train the staff

 Monthly meeting

 Keep and maintain the record

 Make a computerized record

 Taking part of the employees in decision making

 Clearly identify the Job descriptions & Job specifications

.
5.2.2 Recommendations for the College
Institutes should offer internships to their students, where they can enhance their knowledge
and skills. Where they can get the way to put the theoretical knowledge into practical and
gain experience. It will help in future to finding for jobs.

 To bring new opportunities so students can gain more knowledge and can avail best
opportunities which they deserve
 To enhance the courses so they can be helpful in making skillful professionals
 To arrange some free workshops and seminars for students of their department to
make these opportunities clearer
5.2.3 Recommendations for Future Interns
Internships are great for people of all majors; that it will help you to explore the field in real
terms. You should get a chance to see the things in real terms and put your theoretical
knowledge to the field.
Following are the few recommendations that every internee should have to know:
• Get to know the people from every department
• Don’t be afraid to ask a question from your Supervisors/Seniors
• Note your observations for further concerns
• Make yourself available always
• Stay open-minded
• Good network with the industry people
• Always leave an organization better than when you came
 References

Hamdi F. Ali, A. C. (1994). APPLYING FACTOR ANALYSIS TO FINANCIAL RATIOS OF

INTERNATIONAL COMMERCIAL AIRLINES. MCB UP Ltd.

Hannigan, J. A. (1982). Unfriendly Skies: The Decline of the World Aviation Cartel. The
Pacific Sociological Review.

Hildred, W. P. (1948). International Air Transport Association.

 Supervisor’s Consent Form
Student Profile 1. Fill in all particulars correctly
INSTRUCTIONS: You are requ
2. Write SMART Objectives

Student name: Zaira Farooq Program of Study: BSAM  BSAMT

INSTRUCTIONS: You are requ
Registration #: 70074494 Semester: 8th Batch:
2. Fill in 6 correctly
all particulars 2. Write SMART Objectives

CGPA: 3.42 Contact number: 0324-4988155 Email:zairafarooq777@gmail.com

Internship/Research/Project Details
I solemnly declare that I want to opt for Internship Report  Thesis  Project Report
willfully with the commitment to accomplish it within due period of time meeting all
deadlines and fulfilling all requirements as given in the module.
Proposed Title: On Site Assessment of Employees and Underlying Causes in PCAA
Organization/industry: PCAA Department: Operations Population: 500
Start date: 08 July, 2019 End date: 16 Aug, 2019 Total Duration: 6 Weeks
Internship/Research/Project Objectives
1. To gain understanding in practical life.
2. Have the opportunity to learn and explore
3. Understanding about tasks and industry
4. Gain ability to put new things into practice
5. Expectations from Lect. Mr. Ali Siddiqi as Supervisor
I expect that he will help me for making my final internship report. He will guide and
support me.
Student’s Signature: Zaira Farooq Date: 05-12-2020
Supervisor’s remarks:
I am willing to take Mr. / Ms. / Mrs. --------------------------------------Reg.
No.-------------------------------of  BSAM  BSAMT under my supervision for the
completion of his/her  Internship Report  Thesis  Project Report work at Lahore
School of Aviation, The University of Lahore.
Supervisor’s name: ------------------------------------------------------ Designation: --------------
Terminal degree: -------------------------------------------------------- Subject specialty: ---------
Signature ------------------------------------------------------------------ Date:
------------------------
Approval:
----------------------------------- ----------------------------------- -----------------------------------
Nadeem Iqbal Saroop Anwer Imtiaz Hussain
Manager Research/Internship Program Controller Examination Deputy HOD
Lahore School of Aviation Lahore School of Aviation Lahore School of Aviation
nadeem.iqbal@lsa.uol.edu.pk saroop.anwer@lsa.uol.edu.pk imtiaz.hussain@lsa.uol.edu.pk
 Internship/Thesis Supervisor Meeting Log
Supervisor: Mr. Ali Siddiqi
Name of Student:Zaira FarooqRegistration No.: 70074494 Batch: 06Program: BSAM Semester: 8thSection: 0
Meetin Next task Next Meeting
Meetin Meeting Meeting Status of
g
g Date Time Minutes due task
No.
24/02/20 1:30-2:30pm Intro to Internship / course procedure -------------- Reading Internship Module for 02/03/20
01
+ TOCs - Quiz in next Workshop
02/03/2 1:30-2:30pm Developing organizational Profile Submitted Chapter 1 16/03/20
02 0

16/03/2 1:30-2:30pm Organizational Analysis Submitted Complete Chapter 2/Review 30/03/20

03 0

04 30/03/20 1:30-2:30pm Internship Department&job review Submitted Complete Chapter 3/Review 13/04/20

05 13/04/20 1:30-2:30pm Internship project Submitted Complete Chapter 4/review 27/04/20

27/04/20 1:30-2:30pm Internship Review & Submitted Complete Chapter 5/review 11/05/20
06
Recommendations
11/05/20 1:30-2:30pm Report Writing Submitted Documentation (Formatting of 18/05/20
07
the Final Project)
18/05/2020 Final Result Upload

Note: Keep track of your internship/Thesis activities on daily basis. This log will be submitted with your report.

Zaira Farooq The University of Lahore 38

 Internship Final Report Essentials Checklist

Internship/Thesis/Project Report Essentials

S Internshi
Content Sample Thesis Project
No. p Report
Opening Essentials
1 Cover Page Attached Yes Yes Yes
2 Internship/Project Minutiae Attached yes No Yes
3 Internship Completion Certificate Attached yes No No
4 Declaration of Originality Attached Yes Yes Yes
5 PDIR Committee Approval Attached Yes Yes Yes
Abstrac
6 Executive Summary Attached Yes Yes
t
7 Dedication Attached Yes Yes Yes
8 Acknowledgement Attached Yes Yes Yes
9 Table of Content Attached Yes Yes Yes
10 List of Figures Attached Yes Yes Yes
11 List of Tables Attached Yes Yes Yes
12 List of Equations Attached Yes Yes Yes
13 Acronyms Attached Yes Yes Yes
Main Body
Chapter
Chapter 1  
1
Chapter
Chapter 2  
2
As per given Samples/Templates/Contents shared in Chapter
Chapter 3  
Internship-I workshops 3
Chapter
Chapter 4  
4
Chapter
Chapter 5  
5
Closing Essentials
APA
1 References using (Mendeley/Zotero) /IEEE Yes Yes Yes
style
Annexure 1: Questionnaire/ Interview Given in If used
2 Yes Yes
Schedule Class any
3 Annexure 2: Supervisor consent form Attached Yes Yes Yes
4 Annexure 3: Activity Log Attached Yes No Yes

Zaira Farooq The University of Lahore