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Nonconforming Product Handling SOP

This standard operating procedure explains how Josepdam Port Service deals with non-conforming products or services that do not meet customer requirements. A Quality Committee, led by the Operations Manager, is responsible for administering non-conforming products. The procedure involves identifying and segregating non-conforming products, categorizing them, notifying customers if needed, and maintaining records of non-conformances to analyze and improve processes. The overall objectives are to ensure port service delivery meets customers' expectations and quality requirements.

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Hamzah Abbass Sibai
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808 views3 pages

Nonconforming Product Handling SOP

This standard operating procedure explains how Josepdam Port Service deals with non-conforming products or services that do not meet customer requirements. A Quality Committee, led by the Operations Manager, is responsible for administering non-conforming products. The procedure involves identifying and segregating non-conforming products, categorizing them, notifying customers if needed, and maintaining records of non-conformances to analyze and improve processes. The overall objectives are to ensure port service delivery meets customers' expectations and quality requirements.

Uploaded by

Hamzah Abbass Sibai
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
  • Control of Non-Conforming Product SOP: Provides an overview of how to deal with nonconformance to customer requirements including purpose and distribution.
  • Related documents: Specifies accompanying documents necessary for implementing the SOP.
  • Operating mode: Summarizes regulated procedures for dealing with non-conforming products.
  • Objective: Ensures service delivery meets customer expectations by adhering to documented processes.
  • References: Lists documents that provide additional relevant information to support the SOP.
  • Application: Describes how non-conforming materials/products are identified, segregated, and reviewed for resolution.
  • Methodology: Describes the methodology used to address non-conformance and improve processes.
  • Definitions: Defines key terms related to nonconformance such as Nonconformity and Relevant documents.
  • Responsibilities: Details the responsibilities of the Port Service Manager, Operation Manager, and other roles in handling nonconformance.
  • Procedure: Outlines detailed steps for handling non-conforming products including identification, categorization, and record management.

Standard Operating Procedure - SOP

Josepdam Port Service

ID Code:
Control of Non-Conforming Product SOP
SOP OP006

Topic & Purpose: Review Period:


Explains how deal with nonconformance to 1 year
customer requirement

Location: Location: Josepdam Port Distribution:


Services Ltd. Terminal A second gate,
Tincan Island, Apapa Lagos.

Version number: Date of Issue:


V 1.0 2023-04-16

Written by: Commercial Manager

Name(s), Function, Date(s) and Signature(s) of the Author(s)

Reviewed by:

Name(s), Date(s) and Signature(s)

Authorized by: Managing Director

Name, Date and Signature

Replaces the version:


Not applicable (1st version)

Changes to the last authorized version:


Not applicable (1st version)
Control of Non-Conforming Product SOP

Application.......................................................................................................2
Objective...........................................................................................................2
Definitions........................................................................................................2
References........................................................................................................2
Responsibilities...............................................................................................2
Operating mode...............................................................................................3
Methodology...................................................................................................3
Contarct Review process..............................................................................3
Related documents..........................................................................................4

Application

Material/product that does not conform to specified requirements is identified,


segregated. The responsibility for review and disposition of nonconforming
material/product is defined. Records of nonconformances are analyzed and
forwarded to Operations Manager.

Objectives
To ensure port service delivery meets customers’ expectations

Definition
 Nonconformity: failure to fulfill requirements
 Nonconforming product failure of service delivery to meet requirements
 Requirements include: customers, regulatory, standard and policy

Responsibility
The Quality Committee shall:
 include: Commercial Manager, Operation Manager, PFSO and Internal
Auditor and shall be headed by Operations Manager
 administer the Nonconforming Product;
 discuss potential corrective actions for nonconforming events that impact
laboratory quality.

The Operation Manager:


 ensures verification of the effectiveness, efficiency, and adequacy of the
Nonconforming product;
 discusses with staff the direct implications of nonconforming product
concerning quality;
 helps in quick resolution of nonconforming product that negatively impact
quality;
 decides if a nonconforming product is reportable, and fills in the notification
report ;
 carries out investigation to resolve any quality discrepancies;
 ensures that action is taken in order to improve processes/activities.

Procedure

1.0 Identification and Segregation

1.1 All personnel at Josepdam Port Services Ltd, shall immediately


notify their supervisors when delivered cargo fails to meet the
specified requirements during receiving, in-process, or final
inspection. All nonconforming product is identified with a Reject
Tag and/or a Nonconformance Report (NR). The
nonconforming product is then segregated and moved to an
isolated storage area. All Reject Tags/NRs are evaluated for
responsibility and defect trends. Corrective actions are initiated
as necessary.

1.2 The Operations Manager will determine nature and seriousness


of the nonconformance and determine who is responsible and if
customers should be notified

2.0 Categorization

2.1 Nonconforming material/product is categorized as follows:

ACC = Accept (nonconformance could not be validated)


or
RTO = Return To Originator (Shipper)
2.2 When the disposition of nonconforming material/product is
evident (RTO ), the Operation Manager may make the
appropriate disposition and forward a copy of the applicable
NR/Reject Tag to the Quality Committee. All other NRs/Reject
Tags are examined by the Quality Committee and where
required, by the customer.

2.3 Shippers are issued copies of all NRs that are characterised as
RTO.

2.4 Upon completion of the necessary corrective measures, all


material/product is re-inspected. The Operation Manager will
isolate the root cause of the problem and take appropriate action
to prevent recurrence.

3.0 Records

3.1 All classified Reject Tags and NRs shall be filed and record
maintained.

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