Thermo Scientific

PrintMate AS
Operator Guide
A83810100 Issue 2
Company Information
© Copyright 2013. Thermo Fisher Scientific Inc. All rights reserved.
Thermo Fisher Scientific Inc. (Thermo Fisher Scientific) is the world leader in serving science, offering a unique combination
of innovative technologies. Thermo Scientific is a brand name of Thermo Fisher Scientific.
All other trademarks are the property of Thermo Fisher Scientific and its subsidiaries.
Thermo Fisher Scientific makes every attempt to ensure that the information contained in this supporting document is
correct and clearly stated, but does not accept responsibility for any errors or omissions. The development of Thermo
Scientific products and services is an ongoing process. Please ensure that any published information you use as a reference is
up to date and relates to the condition of the product. If necessary, check with your local Thermo Fisher Scientific
representative.
This document may not, in whole or in part, be copied, photocopied, reproduced, translated, or converted to any electronic
or other form without prior written consent of Thermo Fisher Scientific. All information contained in this manual is
proprietary and confidential, and the exclusive property of Thermo Fisher Scientific and is protected by copyright.
Contact Addresses:
Thermo Shandon Limited (Trading as Thermo Fisher Scientific),
Tudor Road, Manor Park, Runcorn, WA7 1TA, UK

Tel: +44 (0) 1928 534 000; Fax: +44 (0) 1928 534 049;

Web: www.thermoscientific.com/pathology

USA Distributor:
Richard-Allan Scientific Co. Subsidiary of Thermo Fisher Scientific
4481 Campus Drive, Kalamazoo, MI 49008 USA

Tel: 1-800-522-7270; Fax: +1 269-372-2674;

Web: www.thermoscientific.com/pathology

This instrument conforms to the essential requirements of:

EMC Directive 2004/108/EC

Machinery Directive 2006/42/EC

Symbols
The following symbols and conventions may be used throughout this document and on the instrument:

This symbol is used on the equipment, or in a document, to indicate that instructions must be
followed for safe and correct operation. If this symbol appears on the instrument, always refer to
the operator guide.

This symbol is used on the equipment, or in a document, to indicate that there may be a
biohazard associated with the instrument. Always act with common sense and be aware of the
samples used. Take suitable precautions.

This symbol is used on the equipment, or in a document, to indicate that harmful chemicals are
used. Refer to the Material Safety Data Sheets for the chemicals used. Always act with common
sense and be aware of local laboratory procedures. Take suitable precautions.

This symbol indicates that a surface is hot. If this symbol appears on the instrument, always
refer to the operator guide. Take suitable precautions.

Manufacturer.
 Table of Contents
Safety Information................................................................................................................................................ 1 
Introduction ..................................................................................................................................................... 1 
General Safety .................................................................................................................................................. 1 
Environment .................................................................................................................................................... 1 
Warranty Statement ......................................................................................................................................... 2 
How To Use This Guide ...................................................................................................................................... 3 
Introduction ................................................................................................................................................. 3 
Chapter 1 - Introduction to PrintMate AS.................................................................................................... 3 
Chapter 2 - Installation and Setup ................................................................................................................ 3 
Chapter 3 - Basic Operation ......................................................................................................................... 3 
Chapter 4 - Troubleshooting ........................................................................................................................ 3 
Chapter 5 - Cleaning and Maintenance ........................................................................................................ 3 
The PrintMate AS Product Range ........................................................................................................................ 5 
Chapter 1 - Introducing PrintMate AS ................................................................................................................. 7 
Identification of Parts ....................................................................................................................................... 8 
PrintMate AS with doors closed.................................................................................................................... 8 
PrintMate AS with doors open ..................................................................................................................... 8 
PrintMate AS external connections ............................................................................................................... 9 
PrintMate AS Print Head ............................................................................................................................. 9 
List of parts ................................................................................................................................................ 10 
System Interaction .......................................................................................................................................... 11 
System Specification ....................................................................................................................................... 12 
Mechanical Specification ............................................................................................................................ 12 
Electrical Specification ................................................................................................................................ 12 
Environmental Specification ....................................................................................................................... 12 
Chapter 2 - Installation and Setup ...................................................................................................................... 13 
Installation and Setup ..................................................................................................................................... 13 
Setting Up PrintMate AS................................................................................................................................ 14 
Unpacking...................................................................................................................................................... 15 
Locating PrintMate AS ................................................................................................................................... 19 
Electrical Connections and Start-Up Procedure .............................................................................................. 20 
Connecting the Output Chutes ...................................................................................................................... 22 
Changing the COM Port Settings .................................................................................................................. 25 
Chapter 3 - Basic Operation ............................................................................................................................... 29 

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PrintMate AS A83810100 Issue 1
Basic Operation .............................................................................................................................................. 29 
Hopper Types ................................................................................................................................................ 30 
Loading Cassette Tubes with Hopper Removed ............................................................................................. 31 
Loading Cassette Tubes with Hopper In-Situ ................................................................................................. 34 
Loading Single Cassettes Into Hoppers ........................................................................................................... 36 
Loading Hoppers Onto the Carousel .............................................................................................................. 37 
Changing the Foil Tape .................................................................................................................................. 39 
Removing the Used Foil Tape ........................................................................................................................ 40 
Fitting the Foil Tape Roll ............................................................................................................................... 41 
Using the Touch Panel ................................................................................................................................... 45 
Chapter 4 - Troubleshooting .............................................................................................................................. 47 
Carousel Error ................................................................................................................................................ 48 
Fail to Detect Cassette .................................................................................................................................... 49 
'Hopper Empty' Warning Displayed When Not Empty ................................................................................. 50 
Dispense Error ............................................................................................................................................... 51 
Dispense Lever Fails to Reset .......................................................................................................................... 52 
Conveyor Error .............................................................................................................................................. 53 
Output Error .................................................................................................................................................. 54 
Output Drum Error ....................................................................................................................................... 55 
Loud Knocking Noise On Power-Up ............................................................................................................. 56 
Instrument Not Responding ........................................................................................................................... 57 
Computer Not Responding ............................................................................................................................ 58 
Tape Errors .................................................................................................................................................... 59 
Poor Print Quality .......................................................................................................................................... 60 
No Print ......................................................................................................................................................... 61 
Part of Print is Missing ................................................................................................................................... 62 
Lower Line of Print is Misaligned ................................................................................................................... 63 
Print is Faint .................................................................................................................................................. 64 
Print Rubs Off Cassette Easily ........................................................................................................................ 65 
Barcodes Will Not Scan.................................................................................................................................. 66 
Print Contains Incorrect Information ............................................................................................................. 67 
Chapter 5 - Cleaning and Maintenance .............................................................................................................. 69 
Cleaning and Maintenance ............................................................................................................................. 69 
Cleaning Procedure ........................................................................................................................................ 70 
Changing Fuses .............................................................................................................................................. 72 
Appendices ......................................................................................................................................................... 75 

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 Table of Contents
Appendix A - Spares and Accessories............................................................................................................... 75 
Spares and Accessories list ........................................................................................................................... 75 
Appendix B - Repacking Instructions ............................................................................................................. 76 
Appendix C - Approved Cassette List ............................................................................................................. 77 
Index .................................................................................................................................................................. 78 

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Safety Information
Introduction
Thermo Fisher Scientific instruments are designed for convenient and reliable service; however, improper use or handling by
a user may damage the instrument, or cause a hazard to health. The instrument must not be used in a manner not specified
by Thermo Fisher Scientific. Correct maintenance procedures are essential for consistent performance. It is recommended
that users secure a maintenance contract with our service department.
Any problems and queries should be referred to your Thermo Fisher Scientific service department.

The following sections contain important information for the safe setup and use of the
instrument, and should be read and understood by the user before using the instrument.

General Safety
 This instrument, as supplied, conforms to IEC 61010-1; however, the addition of
chemicals introduces potential hazards. Good Laboratory Practice must be
employed and consideration must be given to the potential for hazard when
dealing with these chemicals.

 Do not use the instrument in close proximity to strong electromagnetic radiation,

as these may interfere with the proper operation. The electromagnetic
environment should be evaluated prior to operation of the device.

 Do not introduce any source of ignition into, or near, the instrument once it has
been loaded with reagents.

 Do not remove any panels or access covers, unless specifically instructed to do so.
The instrument does not have any user serviceable parts. Potentially lethal voltages
are present inside the instrument.

 The instrument must be properly connected to a good earth (ground) via the
Mains input supply and positioned such that it is possible to interrupt the Mains
supply at the source by removing the plug from the socket.

 Use only factory approved accessories or replacement parts within the instrument.

 Only use reagents recommended in the operator guide.

 Position the instrument such that it is possible to interrupt the Mains supply at
the source by removing the plug from the socket.

 If the equipment is used in a manner not specified by Thermo Fisher Scientific,

the protection offered by the equipment may be impaired.

Environment
This instrument is required to comply with the European Union's Waste Electrical and Electronic Equipment (WEEE)
Directive 2002/96/EC. It is marked with the following symbol:

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PrintMate AS A83810100 Issue 2

Thermo Fisher Scientific has contracts with one or more recycling / disposal companies in each EU Member State, and this
product and packaging should be disposed of or recycled through them. For further information contact your Thermo Fisher
Scientific service representative.

Warranty Statement
Thermo Fisher Scientific is proud of their quality, reliability and of our after-sales service. We continuously strive to improve
our service to our customers.
Please ask your distributor or Thermo Fisher Scientific representative about service contracts which can help maintain your
instrument in an optimal operating condition.
Warranty provisions necessarily vary to comply with differences in national and regional legislation. Specific details can be
found in the delivery documentation or from your dealer or representative.
Please note that your warranty may be invalidated if:
 This instrument is modified in any way, or not used as intended by Thermo Fisher Scientific.
 Accessories and reagents which have not been approved by Thermo Fisher Scientific are used.
 The instrument is not operated or maintained in accordance with instructions.

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How To Use This Guide
Introduction
The Thermo Scientific PrintMate AS is a high-speed cassette labelling instrument designed for use in laboratories
by operators familiar with cassette labelling techniques and laboratory equipment.
Before operating PrintMate AS , users should have read and understood the Safety Information as well as the
LabWriter Operator Guide (A82810105).

Chapter 1 - Introduction to PrintMate AS

This chapter gives a tour of the instrument and its features. It describes the different parts of the instrument
and gives general information with regards to interfacing with the PrintMate AS.

Chapter 2 - Installation and Setup

This chapter is a step-by-step guide to installing and setting up PrintMate AS and its accessories.

Chapter 3 - Basic Operation

This chapter explains the basic operating techniques required to perform routine tasks and use PrintMate AS
on a day-to-day basis.

Chapter 4 - Troubleshooting
This chapter is intended to help operators identify and cure common faults.

Chapter 5 - Cleaning and Maintenance

This chapter lists the cleaning schedules which should be followed to ensure safe and reliable operation.

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The PrintMate AS Product Range
The PrintMate AS product range consists of 3 different models with varying cassette capacity.

The methods of operation for each of these instruments are identical.

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Chapter 1 - Introducing PrintMate AS
Identification of Parts
System Interaction
System Specification

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PrintMate AS A83810100 Issue 2

Identification of Parts
The following diagrams identify the different components of PrintMate AS.

PrintMate AS with doors closed

PrintMate AS with doors open

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 Chapter 1 - Introducing PrintMate AS

PrintMate AS external connections

PrintMate AS Print Head

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PrintMate AS A83810100 Issue 2

List of parts
Item Description
1 Touch Panel and Display
2 Cassette Hopper
3 Cassette Tube
4 Carousel
5 Print Door
6 Print Head
7 Waste Spool Access
8 USB Connection
9 9-Pin Serial Port
10 Collection System Connector
11 Fuse
12 Power Connector
13 Power Switch
14 Cassette Clamp
15 Conveyor Belt
16 Hot Foil Tape
17 Output Drum

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 Chapter 1 - Introducing PrintMate AS

System Interaction
The two methods of interacting with PrintMate AS are:
 Using the LabWriter Application provided with the instrument as explained in the LabWriter Application
Operator Guide (A82810105).
 Using the Touch Panel on the instrument - see Chapter 2 - Using the Touch Panel.

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PrintMate AS A83810100 Issue 2

System Specification
Mechanical Specification
810 mm (with cassette tubes) / 290 mm
Height
(without cassette tubes)
Width 435 mm
Depth 380 mm
Weight 17 kg (with cassette tubes)

Electrical Specification
Voltage 100-120 V~ / 220-240 V~
Frequency 50 / 60 Hz
Power 220VA (750 BTU/h)
Earth Leakage (Up to 220 V) (<3500 µA, > 220 V)
Fuses T2A H250V (2 off)

Environmental Specification
Warning - For indoor use only
Temperature (Operating Limits) +5°C to +40°C (+41°F to +104°F)
+15°C to +30°C (+59°F to +86°F)
Temperature (Recommended Operation) Note Performance may deteriorate when
operated outside of this range
-25°C to +55°C (-13°F to +131°F) / +70°C
Temperature (Storage)
(+158°F) for short exposure
Max. 80% RH up to 31°C, decreasing
Relative Humidity
linearly to 50% RH at 40°C
Altitude Up to 2,000 m (6,500 ft)
Pollution Degree 2
Over Voltage Category II

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Chapter 2 - Installation and Setup
Installation and Setup
Setting up PrintMate AS
Connecting the Output Chutes
Changing the COM Port Settings

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PrintMate AS A83810100 Issue 2

Setting Up PrintMate AS
Setting Up PrintMate AS:
 Unpacking
 Locating the PrintMate AS
 Setting up the Electrical Connections

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 Chapter 2 - Installation and Setup

Unpacking
To unpack PrintMate AS:
 Remove uppermost foam piece.

 Remove the Leads, Hoppers and Output Chute pieces.

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PrintMate AS A83810100 Issue 2
 Remove the foam tray.

 Remove the foam base mat and the operator pack.

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 Chapter 2 - Installation and Setup
 Lift out the PrintMate AS and the surrounding foam pieces and place onto a suitable level surface.

PrintMate AS weighs approximately 12 kg (26 lbs), and help may be required to ensure
safe lifting.

 Taking care not to let the unit fall, remove the remaining foam pieces.

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PrintMate AS A83810100 Issue 2
 Open the Print Door and unscrew the transit lock lever from the locked position and return to the stored
position.

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 Chapter 2 - Installation and Setup

Locating PrintMate AS
PrintMate AS must be located on a level surface capable of supporting the weight of the
instrument and the PC.

PrintMate should be positioned so that it has a minimum of 100 mm (4 in) gap on all sides, as well as sufficient
space above it to allow Hoppers and Cassette Tubes to be connected and removed.

PrintMate AS should be located close enough to the connected PC to ensure that

connection wires are not strained.

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PrintMate AS A83810100 Issue 2

Electrical Connections and Start-Up Procedure

Note
The following instructions assume that the LabWriter Application has been pre-installed. If this is not the case
refer to the LabWriter Operator Guide (A82810105) Chapter 1 - Installing the Software.
The PC and PrintMate should be connected as follows:
 Set up the PC as described in the manufacturers’ instructions.
 Position the instrument such that it is possible to interrupt the Mains supply at the source by removing the
plug from the socket.
 Ensure the Power Switch on PrintMate is set to the Off (O) position.
 Connect the Power Lead to the Power Connector and then plug it in to a suitably rated Mains Power
Supply.
 The length of the Mains Cord should not be greater than 3m.
 This instrument is supplied with power cables suitable for the UK, the USA, France and Germany. If an
alternative plug is required, a technically-competent person must remove the moulded plug and replace it
with a suitably rated, fused plug.

 Power up the PC so that the Windows Desktop is shown.

 Ensure the LabWriter Application is correctly installed onto the PC.

Do not run the LabWriter Application yet.

 Turn on PrintMate and wait until the Touch Panel Display reads PrintMate Ready.
 Connect the USB (Type A) Connector to the PC.

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 Chapter 2 - Installation and Setup

 Connect the USB (Type B) Connector to the back of PrintMate.

 The PC should emit a chime and indicate that it has found a USB device.
 The LabWriter Application should now be able to be run and setup in accordance with the instructions
given in the LabWriter Application Operator Guide (A82810105).
 PrintMate AS operates at a faster Baud Rate than PrintMate, refer to Changing the COM Port Settings
section.

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PrintMate AS A83810100 Issue 2

Connecting the Output Chutes

The PrintMate AS Chutes included with PrintMate AS fit on either (or both) of the two inner output positions
(Outputs 1 and 2).

They can be connected so that they dispense either to the left or the right of the instrument as required.

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 Chapter 2 - Installation and Setup
The Output Chutes are assembled and connected as follows:
 Fit the Location Button on the Upper Chute into the open end of one of the Keyhole Slots in the Lower
Chute.

 Slide the Upper Chute along the Lower Chute so that the two pieces are securely located together.

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PrintMate AS A83810100 Issue 2
 The assembled Output Chute(s) should be fitted into the underside of PrintMate AS so that the Ball Spring
Plunger locates fully into the Location Hole.

Failure to ensure correct fitting of the output chute may cause jams.

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 Chapter 2 - Installation and Setup

Changing the COM Port Settings

During the LabWriter Installation process (see LabWriter Operator Guide, Chapter 1 - Installing the LabWriter
Application) the software should automatically detect the PrintMate AS and determine the correct COM Port
Setting.
However, if LabWriter does not detect the PrintMate AS instrument the COM Port can be set manually.
The procedure for this is as follows:
 Ensure PrintMate AS is connected to the PC, is switched on and the Touch Panel Display shows
PrintMate AS Ready.
 Open the Windows Control Panel.

 Double-click on the System icon to display the System Properties window.

 In the System Properties window click on Device Manager.

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PrintMate AS A83810100 Issue 2

 The PrintMate AS connection will be listed as a USB Serial Port with a COM number after it.
 Note the COM Port number that the PrintMate AS is using.
 Run the LabWriter Application and enter the Admin Area (see LabWriter Operator Guide, Chapter 2 -
Admin Logon).
 Click on the Devices Tab.
 Expand the PrintMate device and click on the PrintMate Sub-Level Device to display the Device
Properties List.

 Expand the COM Port property and select the appropriate COM number from the drop-down list in the
field next to Port.

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 Chapter 2 - Installation and Setup

 Set the Baud Rate to 57600 for PrintMate AS and to 19200 for PrintMate.

 Click on the Search icon at the top of the screen.

 After a pause LabWriter should display the following window to show that it has found the PrintMate AS.

 Click OK and then the Save and LogOff button to exit the Admin Area.

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Chapter 3 - Basic Operation
Basic Operation
Loading Procedure:
 Loading Cassette Tubes with Hopper Removed
 Loading Cassette Tubes with Hopper In-Situ
 Loading Single Cassettes Into Hopper
 Loading Hoppers Onto the Carousel
Changing the Foil Tape:
 Removing the Used Foil Tape
 Fitting the Foil Tape Roll
Using the Touch Panel

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PrintMate AS A83810100 Issue 2

Hopper Types
Two colour coded types are available for PrintMate AS
 For standard approved cassettes please use A79510024 (coloured black)
There are two methods of loading Cassette Tubes into Hoppers.
Loading can be carried out with the Hopper removed from the Carousel or in-situ.

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 Chapter 3 - Basic Operation

Loading Cassette Tubes with Hopper Removed

To load Cassettes Tubes containing up to 75 Cassettes into a Hopper:
 Remove an empty Hopper from the Carousel.

 Place the Hopper on a flat surface so that it is stood upright as shown.

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PrintMate AS A83810100 Issue 2
 Unpack a Tube of Cassettes and remove the End-Cap as shown.

Note
Ensure the Cassette Tube is oriented as shown to avoid the Cassettes spilling out of the Tube.
 Use a finger to hold the Cassettes in the Tube and then turn it upside down so that the open end of the Tube
is at the bottom.
 Lower the Tube into the open top of the Hopper, being sure to keep a finger on the bottom for as long as
possible; there is a Loading Slot provided for this purpose.

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 Chapter 3 - Basic Operation
 Remove finger from the Loading Slot and allow the Cassettes to fall into position as shown.

 The Cassette Tube should sit on a step about half-way down the Hopper as shown.

Failure to ensure Cassettes are properly loaded can cause the hopper to jam.

Ensure that the end of the Cassette Tube is not damaged or deformed as this may cause jams.

Note
When loading Cassette Tubes into Hoppers that are not attached to the Carousel, it is possible to fit the Hopper
with the Tube upside down to avoid the risk of spilling the Cassettes out of the Tube.

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PrintMate AS A83810100 Issue 2

Loading Cassette Tubes with Hopper In-Situ

To load Cassettes Tubes containing up to 75 Cassettes into a Hopper:
 Use the Control Panel to rotate the Carousel so that an empty Hopper is at the front of the instrument.

 Unpack a Tube of Cassettes and remove the End-Cap as shown.

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 Chapter 3 - Basic Operation
Note
Ensure the Cassette Tube is oriented as shown to avoid the Cassettes spilling out of the Tube.
 Use a finger to hold the Cassettes in the Cassette Tube and then turn it upside down so that the open end
of the Cassette Tube is at the bottom.
 Lower the Cassette Tube into the open top of the Hopper, being sure to keep a finger on the bottom for as
long as possible; there is a Loading Slot provided for this purpose.

 Remove finger from the Loading Slot and allow the Cassettes to fall into position as shown.

 The Cassette Tube should sit on a step about half-way down the Hopper.

Failure to ensure cassettes are properly loaded can cause the hopper to jam.

Ensure that the end of the cassette tube is not damaged or deformed as this may cause jams.

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PrintMate AS A83810100 Issue 2

Loading Single Cassettes Into Hoppers

To load individual Cassettes into Hoppers:
 Without removing the Hopper from the Carousel, drop a Cassette into the open top of the Hopper.

Note
Ensure the Cassette is oriented as shown.
Note
If the cassettes have lids, ensure they are fully closed before use.
 Ensure the Cassette sits as shown.

Failure to ensure cassette is properly loaded can cause the hopper to jam.

Do not mix cassette types when loading individual cassettes as this may cause the
instrument to jam.

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 Chapter 3 - Basic Operation

Loading Hoppers Onto the Carousel

The Hoppers are loaded onto the Carousel as follows:
 Identify the features on the Hopper and Carousel shown below.

 Position the Hopper above the Carousel and lower it as shown.

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PrintMate AS A83810100 Issue 2
 Make sure that the following parts are fully engaged.
 Location Slot and T-Groove.
 Location Hook and Location Recess.

Failure to ensure all mating parts are properly engaged may cause damage to the instrument
and / or the hoppers.

Ensure the hopper door is closed and the hopper slider is fully retracted before loading onto
the carousel.

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 Chapter 3 - Basic Operation

Changing the Foil Tape

When the Foil Tape has been used up the Touch Panel on PrintMate AS will display a message stating that the
Foil Tape needs replacing.
 Remove the Used Foil Tape
 Fit the Foil Tape Roll

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PrintMate AS A83810100 Issue 2

Removing the Used Foil Tape

To remove the used Foil Tape:
 Open the Print Door and the Waste Spool Access hatch.

 Manually turn the Waste Spool to pull the remaining Foil Tape through the instrument.
 Remove the full Waste Spool and dispose of according to local regulations.

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 Chapter 3 - Basic Operation

Fitting the Foil Tape Roll

Unpack a roll of Foil Tape.

The Foil Tape has a Leader to facilitate loading, and a Sticky Tab to connect the Tape to the Leader and the
Waste Spool.
Note
An empty cardboard tube is packed with the new roll of Foil Tape for use as a new Waste Spool.
To load the Foil Tape:
 Remove the Load Spool by lifting it upwards.

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PrintMate AS A83810100 Issue 2
 Pull as shown, to allow the cardboard tube to slide off the Load Spool.

 Fit the new roll of Foil Tape by pushing it onto the Load Spool.

Note
Ensure the roll is pushed fully onto the Load Spool so that the retaining legs hold it securely in place.
 Fit the Load Spool and the Waste Spool as shown.

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 Chapter 3 - Basic Operation
 Feed the Foil Tape Leader through PrintMate AS as shown; remove the leader and attach the lead end of
the tape to the underside of the Waste Spool using the Sticky Tab.

Incorrect loading of the foil tape may cause failure to print.

Do not insert objects such as pens or screwdrivers into the print head area when removing
cassette jams or fitting new tape.

 Close the Print Door.

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PrintMate AS A83810100 Issue 2
 Using the Touch Panel on PrintMate, take up the slack on the tape using the Tape Feed option.

 Ensure the Foil Tape is being pulled through PrintMate by the rotating Waste Spool Shaft.
 Close the Waste Spool Access hatch.

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 Chapter 3 - Basic Operation

Using the Touch Panel

The Touch Panel located on the Print Door is used to perform a variety of functions.
The function of the buttons on the Touch Panel is dependant on the screen.

The LCD Display will indicate the function of each button as appropriate.

More details of specific screen operation can be found on the Quick Reference Cards supplied with the
PrintMate AS.

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Chapter 4 - Troubleshooting
 Carousel Error
 Fail to Detect Cassette
 Hopper Empty Warning Displayed When Not Empty
 Dispense Error
 Dispense Lever Fails to Reset
 Conveyor Error
 Output Error
 Output Drum Error
 Loud Knocking Noise on Power-Up
 Instrument Not Responding
 Computer Not Responding
 Tape Error
 Poor Print Quality
 No Print
 Part of Print is Missing
 Lower Line of Print is Misaligned
 Print is Faint
 Print Rubs Off Cassette Easily
 Barcodes Will Not Scan
 Print Contains Incorrect Information

Do not insert objects such as pens or screwdrivers into the print head area when removing
cassette jams or fitting new tape.

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PrintMate AS A83810100 Issue 2

Carousel Error
Error Message / Symptom Possible Cause Remedy

Carousel Error Obstructions on or around the  Check for, and remove if

Carousel. necessary, any obstructions
which may be preventing the
Carousel from rotating.
 Use the Touch Panel or PC to
continue.
Hopper incorrectly seated on the  Ensure Hoppers are correctly
Carousel and catching on casework. seated on the Carousel (see
Chapter 2 - Loading Hoppers
Onto the Carousel).
 Use the Touch Panel or PC to
continue.
Dispense lever interfering with  Remove the Hopper at the
Hopper Slider. output position and use the
Touch Panel or PC to perform a
Dispense Cycle and reset the
dispense lever.
 Replace the Hopper and retry.
Hidden obstruction.  Remove all Hoppers.
 Use the Touch Panel to rotate
the Carousel to check for correct
operation.
Instrument Malfunction  Call the Thermo Fisher
Scientific Service Department.

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 Chapter 4 - Troubleshooting

Fail to Detect Cassette

Error Message / Symptom Possible Cause Remedy

Fail to detect Cassette Cassette blockage when exiting  Open the Print Door and
Hopper. remove any visible Cassette.
 Use the Touch Panel or PC to
continue.
Cassette blockage in Hopper.  Remove the Hopper at the
output position and use the
Touch Panel or PC to perform a
Dispense Cycle and reset the
dispense lever.
 Remove the Cassette Tube and /
or any loose Cassettes in the
Hopper.
 Manually open and close the
Hopper Slider a few time to
ensure it moves freely.
 Carefully reload the Cassettes
and refit the Hopper to the
Carousel.
 Use the Touch Panel or PC to
continue.
Cassette not compatible.  If using a non-approved
Cassette, check that they
manually dispense properly.
Other Hopper Malfunction  Fit another Hopper in the
output position and check that
it operates correctly.
 If it does, this indicates that
either the Cassettes or the
Hopper is faulty.
Instrument Malfunction  Call the Thermo Fisher
Scientific Service Department.

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PrintMate AS A83810100 Issue 2

'Hopper Empty' Warning Displayed When Not Empty

Error Message / Symptom Possible Cause Remedy

Hopper Empty warning displayed Cassette blockage when exiting  Open the Print Door and
when not empty Hopper. remove any visible Cassette.
 Use the Touch Panel or PC to
continue.
Cassette blockage in Hopper.  Remove the Hopper at the
output position and use the
Touch Panel or PC to perform a
Dispense Cycle and reset the
dispense lever.
 Remove the Cassette Tube and /
or any loose Cassettes in the
Hopper.
 Manually open and close the
Hopper Slider a few time to
ensure it moves freely.
 Carefully reload the Cassettes
and refit the Hopper to the
Carousel.
 Use the Touch Panel or PC to
continue.
Cassette not compatible.  If using a non-approved
Cassette, check that they
manually dispense properly.
Other Hopper Malfunction  Fit another Hopper in the
output position and check that
it operates correctly.
 If it does, this indicates that
either the Cassettes or the
Hopper is faulty.
Instrument Malfunction  Call the Thermo Fisher
Scientific Service Department.

50
 Chapter 4 - Troubleshooting

Dispense Error
Error Message / Symptom Possible Cause Remedy

Dispense error Cassette blockage when exiting  Open the Print Door and
Hopper. remove any visible Cassette.
 Use the Touch Panel or PC to
continue.
Cassette blockage in Hopper.  Remove the Hopper at the
output position and use the
Touch Panel or PC to perform a
Dispense Cycle and reset the
dispense lever.
 Remove the Cassette Tube and /
or any loose Cassettes in the
Hopper.
 Manually open and close the
Hopper Slider a few time to
ensure it moves freely.
 Carefully reload the Cassettes
and refit the Hopper to the
Carousel.
 Use the Touch Panel or PC to
continue.
Cassette not compatible.  If using a non-approved
Cassette, check that they
manually dispense properly.
Securesette Hopper  Using wrong hopper could
cause jams
Other Hopper Malfunction  Fit another Hopper in the
output position and check that
it operates correctly.
 If it does, this indicates that
either the Cassettes or the
Hopper is faulty.
Instrument Malfunction  Call the Thermo Fisher
Scientific Service Department.

51
PrintMate AS A83810100 Issue 2

Dispense Lever Fails to Reset

Error Message / Symptom Possible Cause Remedy

Dispense lever fails to reset Cassette blockage when exiting  Open the Print Door and
Hopper. remove any visible Cassette.
 Use the Touch Panel or PC to
continue.
Cassette blockage in Hopper.  Remove the Hopper at the
output position and use the
Touch Panel or PC to perform a
Dispense Cycle and reset the
dispense lever.
 Remove the Cassette Tube and /
or any loose Cassettes in the
Hopper.
 Manually open and close the
Hopper Slider a few time to
ensure it moves freely.
 Carefully reload the Cassettes
and refit the Hopper to the
Carousel.
 Use the Touch Panel or PC to
continue.
Cassette not compatible.  If using a non-approved
Cassette, check that they
manually dispense properly.
Other Hopper Malfunction  Fit another Hopper in the
output position and check that
it operates correctly.
 If it does, this indicates that
either the Cassettes or the
Hopper is faulty.
Instrument Malfunction  Call the Thermo Fisher
Scientific Service Department.

52
 Chapter 4 - Troubleshooting

Conveyor Error
Error Message / Symptom Possible Cause Remedy

Conveyor error Cassette misfeed on Conveyor.  Open the Print Door and
remove any visible Cassette.
 Use the Touch Panel or PC to
continue.

53
PrintMate AS A83810100 Issue 2

Output Error
Error Message / Symptom Possible Cause Remedy

Output error Cassette misfeed into Output  Open Print Door.

Drum.
 Manually rotate Output Drum
and remove any Cassettes.
 Check that no Cassettes are
trapped under the Output
Drum or Conveyor block.
 Use the Touch Panel or PC to
continue.
Cassette caught on Output Chute  Check that Output Chutes are
guides. correctly fitted and realign if
necessary (see Chapter 3 -
Connecting the Output
Chutes).
 Check that the side-guides on
the Output Chute are not bent
inwards and interfering with the
Cassette as it exits.

54
 Chapter 4 - Troubleshooting

Output Drum Error

Error Message / Symptom Possible Cause Remedy

Output Drum error Cassette misfeed into Output  Open Print Door.
Drum.
 Manually rotate Output Drum
and remove any Cassettes.
 Check that no Cassettes are
trapped under the Output
Drum or Conveyor block.
 Use the Touch Panel or PC to
continue.
Cassette caught on Output Chute  Check that Output Chutes are
guides. correctly fitted and realign if
necessary (see Chapter 3 -
Connecting the Output
Chutes).
 Check that the side-guides on
the Output Chute are not bent
inwards and interfering with the
Cassette as it exits.

55
PrintMate AS A83810100 Issue 2

Loud Knocking Noise On Power-Up

Error Message / Symptom Possible Cause Remedy

Loud knocking noise on power-up Transit Fixing has not been  Ensure instrument is switched
removed. off.
 Open the Print Door and ensure
the transit lock lever is in the
unlocked position - (see Chapter
3 - Unpacking).
Cassette trapped in unit.  Open Print Door and remove
any visible Cassettes.
 Rotate the Output Drum to
ensure it is not being obstructed
by Cassettes.
 Restart the instrument.
Hopper preventing Carousel  Remove all Hoppers.
rotation.
 Restart the instrument.

56
 Chapter 4 - Troubleshooting

Instrument Not Responding

Error Message / Symptom Possible Cause Remedy

Instrument not responding Software error.  Check connections.

 Switch off PrintMate AS, wait 5
seconds then switch back on.
 Wait until the Touch Panel
Display says PrintMate AS
Ready before resuming
operation.
 Close down the LabWriter
Application and restart it.
 Switch off PrintMate AS.
 Close down the LabWriter
Application.
 Reboot the PC.
 Restart the LabWriter
Application and PrintMate AS.
 Check that the COM Port
Settings for LabWriter are
correct.
 Check that the Baud Rate
settings for LabWriter are
correct:
 PrintMate 19200
 PrintMate AS 57600

57
PrintMate AS A83810100 Issue 2

Computer Not Responding

Error Message / Symptom Possible Cause Remedy

Computer not responding Software error.  Check connections.

 Close down the LabWriter
Application and restart it.
 Hold down Ctrl + Alt + Delete
to display the Windows Security
dialog box.
 Select Task Manager.
 In the Applications Tab
highlight LabWriter and select
End Task.
 Switch off PrintMate AS.
 Close down the LabWriter
Application.
 Reboot the PC.
 Restart the LabWriter
Application and PrintMate AS.

58
 Chapter 4 - Troubleshooting

Tape Errors
Error Message / Symptom Possible Cause Remedy

Tape errors Tape feed error  Check whether Tape has run
out and replace if necessary (see
Chapter 2 - Changing the Foil
Tape).
 Check whether Tape is slack -
use the Tape Feed function on
the Touch Panel to remove any
slack if present.
 Check Tape is fed through
instrument correctly (see
Chapter 2 - Changing the Foil
Tape).
 Check Waste Spool rotates
after each Cassette is printed -
If Waste Spool does not rotate
call the Thermo Fisher
Scientific Service Department.
 Cut Tape and remove used
section from the Waste Spool.
Re-feed remaining unused
Tape as per Chapter 2 -
Changing the Foil Tape.

59
PrintMate AS A83810100 Issue 2

Poor Print Quality

Error Message / Symptom Possible Cause Remedy

Poor print quality Cassette colour.  Check that Cassette colour

is included on Appendix C -
Approved Cassette List.

60
 Chapter 4 - Troubleshooting

No Print
Error Message / Symptom Possible Cause Remedy

No Print Transit Lock Lever has not been  Switch off PrintMate AS.
unlocked.
 Open Print Door.
 Ensure the Transit Lock Lever is
in the unlocked position as
shown in Chapter 3 - Setting
Up PrintMate.
Cassette or debris obstructing Print  Open Print Door and check
Head movement. under Cassette Clamp for
jammed Cassette or debris.
 Remove Cassette or debris as
required.
Tape roll finished.  Open Print Door and replace
Tape (see Chapter 2 - Changing
the Foil Tape).
Tape jammed.  Open Print Door and Waste
Spool Access.
 Use Tape Feed function on
Touch Panel to check that Tape
feeds correctly.
 If Tape does not feed remove
and refit Tape (see Chapter 2 -
Changing the Foil Tape)
Cassette Clamp error.  Open Print Door and print a
Cassette.
 Check Cassette is held securely
during printing and does not
move until the Cassette Clamp
releases it.
 If movement is seen call the
Thermo Fisher Scientific Service
Department.
Instrument Malfunction.  Call the Thermo Fisher
Scientific Service Department.

61
PrintMate AS A83810100 Issue 2

Part of Print is Missing

Error Message / Symptom Possible Cause Remedy

Part of print is missing. Print Template set up incorrectly.  Ask Administrator to check
Print Template setup.
 Use Print to Screen function to
check print layout.
Tape jammed.  Open Print Door and Waste
Spool Access.
 Use Tape Feed function on
Touch Panel to check that Tape
feeds correctly.
 If Tape does not feed remove
and refit Tape (see Chapter 2 -
Changing the Foil Tape).
Cassette Clamp error.  Open Print Door and print a
Cassette.
 Check Cassette is held securely
during printing and does not
move until the Cassette Clamp
releases it.
 If movement is seen call the
Thermo Fisher Scientific Service
Department.
Print Head obstructed.  Open Print Door and check
under Cassette Clamp for
debris.
Incompatible Cassette.  Check that Cassette type is
included in Appendix C -
Approved Cassette List.
Instrument Malfunction.  Call the Thermo Fisher
Scientific Service Department.

62
 Chapter 4 - Troubleshooting

Lower Line of Print is Misaligned

Error Message / Symptom Possible Cause Remedy

Lower line of print is misaligned Print Template set up incorrectly.  Ask Administrator to check
Print Template setup.
 Use Print to Screen function to
check print layout.
Tape jammed.  Open Print Door and Waste
Spool Access.
 Use Tape Feed function on
Touch Panel to check that Tape
feeds correctly.
 If Tape does not feed remove
and refit Tape (see Chapter 2 -
Changing the Foil Tape).
Cassette Clamp error.  Open Print Door and print a
Cassette.
 Check Cassette is held securely
during printing and does not
move until the Cassette Clamp
releases it.
 If movement is seen call the
Thermo Fisher Scientific Service
Department.
Print Head obstructed.  Open Print Door and check
under Cassette Clamp for
debris.
Incompatible Cassette.  Check that Cassette type is
included in Appendix C -
Approved Cassette List.
Instrument Malfunction.  Call the Thermo Fisher
Scientific Service Department.

63
PrintMate AS A83810100 Issue 2

Print is Faint
Error Message / Symptom Possible Cause Remedy

Print is faint Cassette Clamp error.  Open Print Door and print a
Cassette.
 Check Cassette is held securely
during printing and does not
move until the Cassette Clamp
releases it.
 If movement is seen call the
Thermo Fisher Scientific Service
Department.
Tape jammed.  Open Print Door and Waste
Spool Access.
 Use Tape Feed function on
Touch Panel to check that Tape
feeds correctly.
 If Tape does not feed remove
and refit Tape (see Chapter 2 -
Changing the Foil Tape).
Incompatible or old Tape.  Replace Tape with approved
spare (see Appendix A - Spares
and Accessories).
Incompatible Cassette.  Check that Cassette type is
included in Appendix C -
Approved Cassette List.
Instrument Malfunction.  Call the Thermo Fisher
Scientific Service Department.

64
 Chapter 4 - Troubleshooting

Print Rubs Off Cassette Easily

Error Message / Symptom Possible Cause Remedy

Print rubs off Cassette easily Cassette Clamp error.  Open Print Door and print a
Cassette.
 Check Cassette is held securely
during printing and does not
move until the Cassette Clamp
releases it.
 If movement is seen call the
Thermo Fisher Scientific Service
Department.
Tape jammed.  Open Print Door and Waste
Spool Access.
 Use Tape Feed function on
Touch Panel to check that Tape
feeds correctly.
 If Tape does not feed remove
and refit Tape (see Chapter 2 -
Changing the Foil Tape).
Incompatible or old Tape.  Replace Tape with approved
spare (see Appendix A - Spares
and Accessories).
Incompatible Cassette.  Check that Cassette type is
included in Appendix C -
Approved Cassette List.
Instrument Malfunction.  Call the Thermo Fisher
Scientific Service Department.

65
PrintMate AS A83810100 Issue 2

Barcodes Will Not Scan

Error Message / Symptom Possible Cause Remedy

Barcodes will not scan Print Template set up incorrectly.  Ask Administrator to check
Print Template setup.
 Use Print to Screen function to
check print layout.
Barcode Reader Error.  Refer to your barcode readers
instructions manual.
Cassette Clamp Error.  Open Print Door and print a
Cassette.
 Check Cassette is held securely
during printing and does not
move until the Cassette Clamp
releases it.
 If movement is seen call the
Thermo Fisher Scientific Service
Department.
Software Error.  Call the Thermo Fisher
Scientific Service Department.
Instrument Malfunction.  Call the Thermo Fisher
Scientific Service Department.

66
 Chapter 4 - Troubleshooting

Print Contains Incorrect Information

Error Message / Symptom Possible Cause Remedy

Print contains incorrect Print Template set up incorrectly.  Ask Administrator to check
information Print Template setup.
 Use Print to Screen function to
check print layout.
Software error.  Call the Thermo Fisher
Scientific Service Department.
Instrument Malfunction.  Call the Thermo Fisher
Scientific Service Department.

67
Chapter 5 - Cleaning and Maintenance
Cleaning and Maintenance
Cleaning Procedure.
Changing Fuses.

69
PrintMate AS A83810100 Issue 2

Cleaning Procedure
To ensure continuous reliable operation the following cleaning procedures should be carried out on a weekly
basis:
 Use damp cloth and a 10% commercial, Hypochlorite bleach solution in water to wipe the outer covers
and output chutes (if fitted).

Never use solvents on the covers as these may discolour the plastic parts.

 Use a vacuum cleaner with a non-metallic nozzle to remove any accumulated dust from the internal areas.

Cassette pre-heat area may be hot.

Note
Before carrying out any cleaning or maintenance procedures the user must have read and understood the following
statements:

If the Instrument has been used with, or has come into contact with, hazardous material,
ensure that the appropriate decontamination procedures have been followed (See World
Health Organization Laboratory Biosafety Manual)
Cleaning or decontamination methods, other than those recommended in this document,
should be checked with a Thermo Fisher Scientific agent to ensure that they will not damage
the instrument.

Always wear suitable protective coverings when carrying out cleaning using chemicals.

Do not use chemicals which may interact with the materials of manufacture - If in doubt
contact your Thermo Fisher Scientific agent.

Do not use hypochlorites in strong solution.

Do not use abrasive compounds or metal components to clean the Instrument or its
accessories.

Always clean up spills immediately.

In the event of a major spillage on or around the Instrument, immediately disconnect the
instrument from the Mains supply, and do not reconnect until the instrument has been
thoroughly dried and checked by a Thermo Fisher Service Engineer.

Potentially lethal voltages in excess of 110VAC are present within the Instrument - Do not
remove any access covers.

70
 Chapter 5 - Cleaning and Maintenance

Disconnect the Instrument from the Mains before cleaning.

Inspect the instrument for obvious damage or wear whenever it is being cleaned.

71
PrintMate AS A83810100 Issue 2

Changing Fuses
To replace the fuses:
 Disconnect the Power Lead from the Mains Power Supply.
 Remove the Power Lead from the Power Connector.

 Remove the Fuse Drawer.

 Remove the Fuses.

72
 Chapter 5 - Cleaning and Maintenance

 Replace with approved Fuses (see Appendix A).

Note
Always replace fuses as a pair.
Only a technically competent person should replace fuses.

73
Appendices
Appendix A - Spares and Accessories
Spares and Accessories list

Item Order Number

Hot Foil Tape (Pk. of 5) A79510013

Collection System A79510014
Basic LabWriter Software CD A79510018
PC with Pre-loaded LabWriter Software A79510021
Collection Trays (Pk. of 4) STD Cassettes only A79510022
Guide Chute with Extension PM 'AS' Version - A82810024
Hopper (1 off) A79510024
PrintMate AS Operator Guide A83810100
LabWriter Operator Guide A82810105
Fuse Kit A79510045
Note
Collection System - A82810113 - For use with standard approved cassette types only.

75
PrintMate AS A83810100 Issue 2

Appendix B - Repacking Instructions

Note
Before repacking the PrintMate AS use the Touch Panel to move the Print Head to the Transit position, then
move the transit lock back from the stored position to the locked position.

76
 Appendices

Appendix C - Approved Cassette List

Approved Cassette Types
The following Cassette types have been approved for use with the Thermo Scientific PrintMate AS:
 Thermo Scientific Biopsy Processing/Embedding Cassette Type II
 Thermo Scientific Processing/Embedding Cassette Type II
 Thermo Scientific Embedding Cassette
 Thermo Scientific Tissue Cassette Type IV
 Thermo Scientific Microsette Biopsy Cassettes
 Thermo Scientific Micromesh Biospy Cassette
 Thermo Scientific Cassette (with attached lid)

Use of Cassettes not on this list may cause poor performance and / or damage to the
instrument.

Approved Cassette Colours

 White (WH)
 Pink (PK)
 Green (GR)
 Yellow (YW)
 Blue (BL)
 Grey (GY)
 Orange (OR)
 Peach (PE)
 Tan (TN)
 Lilac (LI)
 Aqua (AQ)
 Fluorescent Green (FGR)
 Fluorescent Pink (FPK)
 Fluorescent Yellow (FYW)

Use of colours not listed above may cause print to become unreadable.

77
Index
Appendices ............................................... 75, 76, 77 Spares List............................................................ 75
Appendix A - Spares and Accessories ................ 75 Start Up procedure .............................................. 20
Appendix B - Repacking Instructions ............... 76 System Interaction ............................................... 11
Appendix C - Approved Cassette List ............... 77 System Specification ............................................ 12
Approved Cassette List ......................................... 77 Touch Panel ........................................................ 45
Basic Operation .................................................... 29 Troubleshooting .................................................. 47
Cleaning ......................................................... 69, 70 Troubleshooting
Cleaning and Maintenance............................... 69 Carousel Error ................................................. 48
Cleaning Procedure .......................................... 70 Troubleshooting
COM Port Settings .............................................. 25 Fail to Detect Cassette ..................................... 49
Changing the COM port settings ..................... 25 Troubleshooting
Electrical Connections .......................................... 20 'Hopper Empty' warning displayed when not
empty .......................................................... 50
Foil Tape .................................................. 39, 40, 41
Troubleshooting
Changing Foil Tape ......................................... 39
Dispense Error................................................. 51
Fitting the foil tape .......................................... 41
Troubleshooting
Removing the used foil tape ............................. 40
Dispense Lever Fails to Reset ........................... 52
Fuses .................................................................... 72
Troubleshooting
Changing Fuses ................................................ 72
Conveyor Error ............................................... 53
Hoppers ............................................................... 37
Troubleshooting
How to use this guide ............................................. 3
Output Error ................................................... 54
Identification of Parts ............................................. 8
Troubleshooting
Installation and Setup ........................................... 13
Output Drum Error ........................................ 55
Introduction ........................................................... 7
Troubleshooting
Loading ........................................ 30, 31, 34, 36, 37
Loud Knocking Noise on Power Up ................ 56
Loading cassette tubes with hopper in-situ ............ 34
Troubleshooting
Loading cassettes tubes with hopper removed ....... 31
Instrument not Responding ............................. 57
Loading hoppers onto the carousel ....................... 37
Troubleshooting
Loading single cassettes into hoppers .................... 36
Computer not Responding .............................. 58
Locating PrintMate ES ......................................... 19
Troubleshooting
Maintenance......................................................... 69
Tape Errors ..................................................... 59
Output Chutes ..................................................... 22
Troubleshooting
Connecting the Output Chutes........................ 22
Poor Print Quality ........................................... 60
PrintMate ES product range ................................... 5
Troubleshooting
Setting up PrintMate ES....................................... 14

78
 Index
No Print .......................................................... 61 Troubleshooting
Troubleshooting Print rubs off cassette easily ............................. 65
Part of Print is Missing ..................................... 62 Troubleshooting
Troubleshooting Barcodes will not scan...................................... 66
Lower Line of Print is Misaligned .................... 63 Troubleshooting
Troubleshooting Print contains incorrect information ................ 67
Print is Faint .................................................... 64 Unpacking ........................................................... 15

79