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Hospital A Complex Entity

A hospital provides both curative and preventative healthcare services. It serves as a center for medical training and research in addition to treating patients. A hospital has various subsystems including diagnostic, therapeutic, nursing, and administrative services that support both inpatient and outpatient care. Proper coordination between clinical and support departments is necessary for efficient and effective service delivery so the overall goal of providing quality patient care can be achieved.

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597 views4 pages

Hospital A Complex Entity

A hospital provides both curative and preventative healthcare services. It serves as a center for medical training and research in addition to treating patients. A hospital has various subsystems including diagnostic, therapeutic, nursing, and administrative services that support both inpatient and outpatient care. Proper coordination between clinical and support departments is necessary for efficient and effective service delivery so the overall goal of providing quality patient care can be achieved.

Uploaded by

Sam
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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Hospital --- A Complex Entity

Hospital is an integral part of social and medical organization, the function of which is to
provide complete health care for the population, both curative and preventive and whose out-
patient services reach out to the family and its home environment. The hospital is also a centre
for training of health workers and for research.

EDUCATION &
RESEARCH

Diagnosis and
Treatment

Outpatient Care
Inpatient Care

ADMINISTRATIVE
SERVICES

Hospital can be described as a component part of total health system.

Dr. Jhilam Rudra De


Components of hospital system are -------

Hospital System

Cure Subsystem Minor Subsystem Care Subsystem

Diagnostic Subsystem Administrative Nursing Subsystem

Therapeutic Subsystem Supportive Subsystem

Technical

The Clinical departments of a hospital would not be able to function without the support
services. For efficient and effective service practice, proper co-ordination and integration
between these departments are necessary. Proper links should be maintained with the clinical
facilities also, so that the ultimate goal can be achieved.

Dr. Jhilam Rudra De


The utility of the support services can be derived from the following diagram-

Diagnostic and Treatment Services

 Radiology

 Pathology

 OT
Outpatient clinic Inpatient Flow
 Emergency

 Clinical Physiology

Supplies Suppiles

Support Services

Administration/ Medical Records/ CSSD/ Pharmacy/


Dietary/Laundry/ Store etc.

Effective delivery of healthcare involves assessment and projection of health situation,


definition of the nature of health problems and selection of priorities, establishment of goals
and objectives, programme planning and implementation of services, monitoring and
evaluation of services.

The ultimate objective of the hospital and its different services is to render quality care to the
patients and to make them comfortable and satisfied. The patient satisfaction factor is
important, since----

» A hospital is an open system and interacts with its environment


directly.

Dr. Jhilam Rudra De


» The output of different service departments are not clearly and easily
measurable.

Therefore, to derive ultimate patient satisfaction, proper co-ordination between the supportive
services is needed.

The other reasons may include-----

» The hospital as a system is not an end in itself and must function as a


part of the larger health care system.

» It is important, to run the functions of the hospital without delay,


since delay in certain areas may cost lives.

» It is necessary to maintain a professional image to the outside world.

» It is important because proper co-operation and co-ordination can


bring the employees together and motivate them effectively to achieve the ultimate
target.

Dr. Jhilam Rudra De

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