This document requests information from companies interested in outsourcing customer service, sales, and social media services. It collects details about the company background, departments, commission structures, training processes, IT infrastructure, current marketing and social media activities, products/services, and reporting needs. The level of detail asked will allow Global Business Corp to properly set up and oversee the outsourcing arrangement based on the specific needs and processes of the hiring company.
This document requests information from companies interested in outsourcing customer service, sales, and social media services. It collects details about the company background, departments, commission structures, training processes, IT infrastructure, current marketing and social media activities, products/services, and reporting needs. The level of detail asked will allow Global Business Corp to properly set up and oversee the outsourcing arrangement based on the specific needs and processes of the hiring company.
This document requests information from companies interested in outsourcing customer service, sales, and social media services. It collects details about the company background, departments, commission structures, training processes, IT infrastructure, current marketing and social media activities, products/services, and reporting needs. The level of detail asked will allow Global Business Corp to properly set up and oversee the outsourcing arrangement based on the specific needs and processes of the hiring company.
This document requests information from companies interested in outsourcing customer service, sales, and social media services. It collects details about the company background, departments, commission structures, training processes, IT infrastructure, current marketing and social media activities, products/services, and reporting needs. The level of detail asked will allow Global Business Corp to properly set up and oversee the outsourcing arrangement based on the specific needs and processes of the hiring company.
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1.
Part 1 – Company Background and HHRR
1.1. Complete the following:
Company’s Legal Name
Company’s Category/Type
Target Market
D&N Number
Full Address
Foundation year
1.2 Mark (X) what service/s your company is interested in
Virtual Assistants
Customer Service Representatives
Sales Representatives
Community Manager (social media contact)
All of the above
Other (Please describe)
1.3. Is your Customer Service Department separated from your Sales Department?
1.4. Explain your most used commission and incentive scheme for operators
1.5. Do you have a growth and achievement plan for operators? If so, please describe
1.6. What is your estimated trial period with a new call center?
1.7. What is your average agent tenure?
1.8. Describe the quality control method you would implement for operators.
1.9. Who would oversee the process, Global Business Corp or the hiring company?
1.10. Has your company been investigated, fined, penalized, or sued by any federal, state, or local governmental entity, regulatory body, or private party? If positive, please describe.
2. Part 2 – Logistics and IT
2.1. Will the client provide the CRM, dialer, and VoIP (with extensions)?
2.2. What VoIP do you currently use?
2.3. Will there be other platforms, aside from CRM and VoIP, that our operators will use? If so, specify which ones
2.4. Do you require specifications on the computers or any additional devices? (We currently work with desktops, noise-canceling USB headsets, CPU RAM 16GB, and 50 Mbps internet speed)
2.5. Will we as an organization have direct contact with the company’s client or will all communications be handled directly with the company?
2.6. How long will training for operators (platforms, getting to know the product, devices) last?
2.7 Will this training process be remunerated?
2.8. Will the operators be required to work from an office or from home? 3. Part 3 – Marketing and Social Media
3.1 How is your company, product, or service currently advertised?
3.2 What social media platforms do you currently use?
3.3 Have you conducted any paid ads on social media?
3.4 Would content creation for social media be required by your company (images, videos, slideshows)?
3.5 Does your brand have a specific set of colors or logos you would like included on the content?
3.6 Please add below the links of all your current social media platforms including your website URL.
4. Part 4 – Products or Services
4.1 What service or product does your company offer?
4.2 What are some specifics of your current or ideal clients?
4.3 Would you provide a contact list or CRM for current or new clients?
4.5 Do you have specific sales goals set? If yes, please describe
4.6 Would you add or modify any of your current services or products?
4.7 How often would you like to receive a report with statistics stating the latest results? (Weekly, monthly, yearly)
