[go: up one dir, main page]

0% found this document useful (0 votes)
215 views45 pages

Bharti Joshi Summer Internship Report

The document provides details about an internship report submitted by Bharti Joshi on a study of job satisfaction at Britannia Industries Limited. It includes information on the company profile, history of Britannia, the UTC plant profile, and varieties manufactured. The report was submitted to the faculty of commerce and business management to fulfill requirements for an MBA degree.

Uploaded by

Naman Kandpal
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
0% found this document useful (0 votes)
215 views45 pages

Bharti Joshi Summer Internship Report

The document provides details about an internship report submitted by Bharti Joshi on a study of job satisfaction at Britannia Industries Limited. It includes information on the company profile, history of Britannia, the UTC plant profile, and varieties manufactured. The report was submitted to the faculty of commerce and business management to fulfill requirements for an MBA degree.

Uploaded by

Naman Kandpal
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 45

Industry Internship and report on

STUDY OF EMPLOYEES JOB SATISFACTION OF BRITANNIA


INDUSTRIES LIMITED
Masters of Business Administration (2021-2023)
Submitted to
Faculty of Commerce and Business Management

Submitted to: Submitted By:


INTERNAL GUIDE Name: Bharti Joshi
Dr. Deep Chandra Oli R. N.:210030500035

1
2
DECLARATION
I, Bharti Joshi, hereby declare that the Internship report entitled
“Study Of Job Satisfaction” with reference to “Team Lease Pvt ltd.”
Prepared by me under the guidance of Dr. Deep Chandra Oli sir Asst.
Professor, Faculty of M.B.A Department, Amrapali Group Of Institute
and external assistance by Dr. Ankur Bhatnagar ,Business Associate,
Team Lease Pvt. Ltd.
I also declare that this Internship work is towards the partial
fulfillement of the university regulation for the award of the degree
of Mater of Business Administration in Amrapali Group of Institute.
I have undergone an industry internship for a period of the 45 days. I
further declare that this report is based on the original study
undertaken by me and has not been submitted for the award of a
degree/diploma from any other University/ Institution.
Signature of Student
Place:
Date:

3
ACKNOWLEDGEMENT
It would not have been possible to write this project report without
the help and support of people around me, few of which are
mentioned here.
This report would not have been possible without the help, support
and patience of my guide, DR. DEEP CHANDRA OLI Sr. Professor, not
to mention his advice and unsurpassed guidance at each step of my
study. His and constructive suggestion have been valuable on both
academic and at personal level. I am extremely grateful to all the
staff members and all the respondents who have supported me on
collecting data for this project.
Above all, would like to thank my parents, who has given their
support throughout, as always, for which my mere expression of
thanks would not suffice.

BHARTI JOSHI

4
CERTIFICATE
This is to certify that this summer Training Report Titled Employees
Job Satisfaction at Britannia Industries Limited Submitted by Bharti
Joshi of MBA III Semester for the partial fulfilment of award of
degree of Mater of Business Administration had been Completed by
her under my guidance. She was sincere in putting efforts to present
this Research Report.

Mr. Deep Chandra oli


Designation
Faculty of Commerce and Business
Management

5
Table to contents

COMPANY PROFILE
Overview of Britannia
History of Britannia
Profile of Britannia
Britannia UTC Plant
SWOT Analysis
JOB SATISFACTION
RESEARCH METHODOLOGY
Objective of the study
QUESTIONARE

6
OVERWIEW OF BRITANNIA
Britannia industries is one of india’s leading food companies with a
100-year legacy and annual revenues in excess of Rs.9000 cr.
Britannia is among the most trusted food brands. And manufactures
india’s favourite brands like good day, Tiger, Nutri Choice, Milk Bikis,
and Marie Gold which are household names in india. Britannia’s
product portfolio includes Biscuits, Bread, Cakes, Rusk, and Dairy
product including Chese, Beverages, Milk and Yoghurt. Britannia is a
brand which many generations of Indians have grown up with and
our brands are cherished and loved in india and the world over.
Britannia products are available across the country in close to 5
million retail outlets and reach over 50% of Indian homes.
The company’s dairy business contributes close to 5 percent of
revenue and Britannia dairy products directly reach 100,000 outlets.

7
HISTORY OF BRITANNIA
Britannia Industry was founded in 1892 by group of British
businessmen with an investment of 295. initially, biscuits were
manufactured in a small house in central Kolkata.
1918 - The company was born on 21st march of the year 1918
as a public limited company.
1921- Britannia became the first company east of the Suez Canal to
use imported gas ovens.
1924 - a new factory was established in the year 1924 in Mumbai. In
the same year the company became a subsidiary of peek Freon &
company limited UK, a leading biscuits manufacturing company and
further strengthened its position by expanding the factories at
Calcutta and Mumbai.
Britannia Industry was founded in 1892 by group of British
businessmen with an investment of 295. initially, biscuits were
manufactured in a small house in central Kolkata.
- The company was born on 21st march of the year 1918 as a public
limited company.
1921- Britannia became the first company east of the Suez Canal to
use imported gas ovens.
1924 - a new factory was established in the year 1924 in Mumbai. In
the same year the company became a subsidiary of peek Freon &
company limited UK, a leading biscuits manufacturing company and
further strengthened its position by expanding the factories at
Calcutta and Mumbai.

8
Name Britannia industries limited
Founded 1892
Type Public
BSE 500825
NSE BRITANNIA
ISIN INE216A01030
Headquarters Kolkata, west Bengal, India
Industry Food processing
Industry type FMCG
Parent company Wadia Group
Chairman Nesli N Wadia
MD Varun Berry (since 2014)
Revenue 11,878,95 crores INR (U$$1.7
billion)- 2020
Areas Served Worldwide
Website www. Britannia.co.in

9
VISION
A malnutrition free India.

Mission

Contribute to every child’s right to nutrition and growth by


implementing sustainable, replicable programs, pursuing product
innovation and research, addressing core and allied causes for
malnutrition and assuming responsibility for the nourishment and
vitality of the community
Leadership

1. Mr. Nusli N. Wadia (chairman)


2. Mr. Varun Berry (Managing Director)
3. Mr. Avijit Deb (Non Executive independent Director)

10
Awards
Britannia revalidated its status as a best employer through the best
employers, 2020, India recognition in partnership with Kincentric. A
recognition dedicated to all Britannia’s and reflects our employee
experience practices through the unpredictable year – 2020.
Our Initiatives
Britannia Nutrition foundation’s pogrammes seeks to all alleviate
malnutrition and iron deficiency anaemia among children and
adolescents in the underserved communities. The programme
activities are focused at improving health and nutriation status of
children, mothers and adolescents through a multi- approach that
works at three levels.

11
About Britannia UTC Plant
Britannia industries limited was established at pant Nagar on 1st April
2005 in the area of approximately 24 Acres The company is pursuing
ISO14001 certificate and it is ISO22000 certified this unit enjoys the
excise and income taxes benefits from Uttarakhand Government.
In Britannia Industries Limited there are many types of departments
which are interconnected to each other and work together for the
welfare of the company as the whole. There is a well-built
communication system inside the company which helps in doing the
work on time and with full efficiency and effectiveness.
The monthly plan comes directly from the company’s Head Office
which is situated at Bangalore. The plan consists various things for
every Department.

12
UTC Plant Profile
Bhumi poojan of Britannia industries limited was done on 20th may
2004
Machinery was set up on 21st march 2005
Production trial was taken on 23rd march 2005 itself
Actual production was started on 1st April 2005
First dispatched of finished goods was done on 20rd April 2005
The company is dividend in 5 lines and 4 is for biscuits and 5th is for
cake
Biggest line of the company is line number 2 out of all the 5th other
line
The company is set up in an area of approximately 24 acres
Minimum production of the company is 190 tons per day Maximum
production is approx. 263 tons per day
Control of management is through the board of directors and its
Head office.
It is a PUBLIC LIMITED COMPANY

13
UTC Rudrapur has 4 Biscuit lines and 1 cake Plant.
• Line 1:
1 Nice time
2 Nutri choice Digesting (small and big ) 3 wifi orange
4 wifi choco
5 wifi Almonds
6 wifi oats
Line 2:
1. Good day cashew
2. Good day butter
3. Good day pista and badam

14
Line 3:
1. Tiger Crunch
2. Maska Chaska
3. Good day choco chip
Line 4:
Treat
1. Treat orange
2. Treat Pineapple
3. Treat strawberry
4. Treat chocolate
5. Treat vanilla
Pure Magic
1. Pure magic chocolate
2. pure magic vanilla

15
Varieties Manufactured IN UTC:
BISCUITS
THE ALL NEW GOOD DAY
It’s a smile that makes it a Good Day! The smaller joys of life that can
brighten up one’s life everyday often get ignored in the pursuit of
larger joys. With its tagline of “Har cookie mein kayi smiles.” Good
day will act as an enabler in enjoying all those small moments in
everday life!
In its brand new tastier avatar, Britannia Good Day brings alive its
philosophy of smiles through its new logo, packaging and cookie, the
new Good day cookie comes with a smiley design on it as well!
NUTRI CHOICE
Britannia Nutrichoice is one of india’s leading health brands today,
changing the way Indians think feel and behave about health and
healthy living. Nutrichoice provides a range of “power packed”
snacks specially created for people who seek a healthy way of life.
TIGER
“RO Badho” that’s something every mother would wish for her child!
Britannia Tiger has recognized this and has created biscuits which are
high in nutrition, and great in taste.
BOURBON
“Thoda Aur Chocolatey ,Thoda Aur Crunchy ! Britannia” Bourbon is
all about showing off your wickedly smooth side. It has always been
the chocolate lover’s favourite guilt trip. One bite of this smooth,
luscious chocolate cream enveloped in crunchy, sugary chocolate
biscuit and the smooth operator in you will be unleashed.
1. BOURBON ORIGINAL.

16
CAKES
GOBBLE
Soft and delicious cake slices with the goodness of milk fruit
and eggs. Available in six exciting flavors – Fruit, chocolate, orange,
milk, butter and pineapple.
1. FRUIT GOBBLES.
2. CHOCOLATE GOBBLES
3. BUTTER GOBBLES
4. PINEAPPLE GOBBLES
NUT & RAISIN
NUT AND RAISIN ROMANCE crunchy almonds and soft raisins come
together with a hint of orange peel to tease your senses, in this
delicious cake.
MARIE GOLD

Britannia Marie gold biscuits


CHEERS TO HEALTH AT TEA TIME!
Tea times are incomplete without a packet of Britannia Marie
biscuits. A today’s woman packs in more each day while caring for
her family, these low fat and zero cholesterol biscuits are her tea
time mates. By dipping a Marie gold into a piping hot cup of tea, a
special moment of vitality is savored.
1. MARIE GOLD
2. VITA MARIE GOLD
3. WHOLE WHEAT VITA MARIE GOLD

17
Britannia little hearts encourages you to break a ‘Little Heart’ and
break away from all the cliches. This is the time to try something new
and unexpected. After all what is life without a little mischief? Go
ahead # Break some hearts and have some fun.
1. LITTLE HEARTS
2. LITTLE HEARTS STRAWBERRY
PURE MAGIC
Britannia pure magic biscuit
1. VANNILA CREAME
2. A PERFECT MATCH
BREAD
Britannia’s range of wholesome and delicious breads is filled with the
goodness you need to keep your body healthy and happy.
1. AATA KULCHA
2. MULTI GRAIN BREAD
3. 100% WHOLE WHEAT BREAD
4. HONEY OATS BREAD
5. VITAMIN ENRICHED BREAD
6. HEALTHY SLICE BREAD
7. POPULAR
8. FRUIT BREAD
9. FRUIT BUN

18
MUFFILS:
Little muffins with gooney centers in your favorite flavors.
1. CHOCO MUFFILS
2. DOUBLE CHOCO MUFFILS
3. STRAWBERRY MUFFILS
ROLLYO
1. CHOCOLATE ROLLYO
2. STRAWBERRY ROLLYO
RUSK

19
20
STRENGTH
A. First mover advantage: Britannia biscuits has first mover
advantage in number of segments. It has experimented in
various areas growth strategy, social responsibility. This
strategy & execution solution & strategies has helped Britannia
biscuits in coming up with unique solution to tap the un-
catered markets.
Intellectual property rights- Britannia biscuits has garnered a wide
array of patents and copyrights through innovation and buying those
rights from the creators. This can help Britannia biscuits in thwarting
the challenges of competitors in various industries growth strategy,
social responsibility
WEAKNESS
A. Over- dependence on the biscuit industry- The biscuit industry
accounts for 75% of Britannia’s sales. Because they are likewise
market leaders but too reliant on the same. Their long-term
business life will be affected.
B. Implementation of technology in processes- Even though Britannia
biscuits has integrated technology in the backend processes it has
still not able to harness the power of technology in the front-end
processes.
c. Not an extensive overseas market- Besides India, Britannia is also
present through subsidiaries in Dubai& Oman. The total export of the
goods, however, is much less than their actual potential.

21
OPPORTUNITY :
A. Changing lifestyle and the demand for healthier food products-
Increased literacy rates, health education, evolving lifestyles,
and rising disposable incomes are influencing the market for
healthy food products. Consumers have become health
conscious and thus demands for gluten and sugar free biscuits.
B. Emerging Dairy Industry- Features that form the dairy industry
with organoleptic ( flavor, taste & color) improving dairy
products can help the company grow its market share and
reposition itself in the dairy market.
THREAT:
A. Price of raw material- An increase in the price of goods would
result in a further rise in the price of the finished product.
B. Market competition- Biscuits and bakery industry is facing
tough competition with players like Priya gold, ITC, Anmol, ITC,
Parle, and become very difficult for Britannia to distinguished
itself from others.

22
JOB SATISFACTION
INTRODUCTION
Job satisfaction is not the same as motivation.it is more if an
attitude, an internal state of the person concerned.it could, for
example, be associated with a personal feeling of achievement. Job
satisfaction is an individual’s emotional reaction to the job itself.it is
his attitude towards his job.
Definitions: “job satisfaction does not seem to reduce absence,
turnover and perhaps accident rates”.
-Robert L. khan
job satisfaction is a general attitude towards one’s job: the difference
between the amount of reward workers receives and the amount
they believe they should receive”. -P. Robbins
job satisfaction defines as “The amounts of overall positive affect (or
feeling) that individuals have toward their jobs.”
-Hugh J. Arnold and Daniel C. Feldman
Job satisfaction is one part of of life satisfaction. the environment
influences the job. Similarly, since a job is important part of life, job
satisfaction influences one’s general life satisfaction manager may
need to monitor not only the job and immediate work environment
but also their employee’s attitudes towards other part of life.
The human problems in the industry.
a) Pay
b) The work itself.
c)Promotion

23
d)The work group.
e) Working condition.

PAY
wages do play a significant role in determining of satisfaction. pay is
instrumental in fulfilling so many needs. money facilities the
obtaining of food, shelter, and clothing and provides the means to
enjoy valued leisure interest outside of work. moreover, pay can
serve as symbol of achievement and a source of recognition.
employees often see pay as a reflection of organization. fringe
benefits have not been found to have strong influence on job
satisfaction as direct wages.
THE WORK ITSELF
Along with pay, the content of the work itself plays a very major role
in determining how satisfied employees are with their jobs.by and
large, workers want jobs that are challenging; they do want to be
doing mindless jobs day after day. the two most important aspect of
the work itself that influence job satisfaction are variety and control
over work methods and work place.in general, job with a moderate
amount of variety produce the most job satisfaction.jobs with too
little variety cause workers to feel bored and fatigue.jobs with too
much variety and stimulation cause workers to feel psychologically
and
‘ burnout’.

24
Nature of job
Nature of job determines job satisfaction which is the form of
occupation level and job content.
Occupation level
Higher level jobs provide more satisfaction as compared to lower
levels. this happens because high level jobs carry prestige and status
in the society which itself becomes source of satisfaction for the job
holders. For example, professionals derive more satisfaction as
compared to salaried people: factory workers are least satisfied.
Job content:
Job content refers to the intrinsic value of the job which depends on
the requirement of skills for performing it ,and the degree of
responsibility and growth it offres. A higher content of these factors
provides higher satisfaction. for example, a routine and repetitive
lesser satisfaction; the degree of satisfaction progressively increases
in job rotation, job enlargement, and job enrichment.

25
Situational variables:
situational variables related to job satisfaction lie in organizational
context – formal and informal. Some of the important factors which
affect job important factors which affect job satisfaction are given
below:
1.Working conditions:
working conditions ,particularly physical work environment, like
conditions of workplace and associated facilities for performing the
job determine job satisfaction.
2.Supervision:
The type of supervision affects job satisfaction as in each type of
supervision; the degree of importance attached to individuals
varies.in employee-oriented supervision, there is more concern for
people which is perceived favorably by them and provides them
more satisfaction.
3.Opportunity:
It is true that individuals seek satisfaction in their jobs in the context
of job nature and work environment by they also attach importance
to opportunities for promotion that these job offer. If the present job
offers opportunity of promotion is lacking, it reduces satisfaction.
4.Work group:

26
Effect of job satisfaction
Job satisfaction has a variety of effects. These effects may be seen in
the context of an individual’s physical and mental health,
productivity, absenteeism, and turnover. Physical and mental Health:
The degree of job satisfaction affects an individual’s physical and
mental health. Since job satisfaction is a type of mental feeling, its
favorableness or unfavorable Ness affects the individual
psychologically which ultimately affects his physical health.
Productivity: There are two views about the relationship between
job satisfaction and productivity:
1.A happy worker is a productive worker,
2.A happy worker is not necessarily a productive worker.
Absenteeism:
Absenteeism refers to the frequency of absence of job holder from
the workplace either unexcused absence due to some avoidable
reason or long absence due to some unavoidable reasons. It is the
former type of absence which is a matter of concern.
Employee turnover:
Turnover of employees is the rate at which employees level

27
DIMENSIONS OF JOB SATISFACTION
Job satisfaction is a complex concept and difficult to measure
objectively. The level of job satisfaction is affected by a wide range of
variables relating to individual, social, cultural, organizational factors
as a stated below: -
Individual: - personality, education, intelligence and abilities, age,
marital status, orientation of work.
Social factors:- Realationship with co-workers, group working and
norms, opportunities for interaction, informal relations etc.
Organizational factors: -Nature and size, formal structure, personnel
policies and procedures, industrial relation, nature of work,
technology and work organization, supervision and styles of
leadership, management system, working conditions.
Environmental factors: - Economic, social, technical and
governmental influences.
Cultural factors: - Attitudes, beliefs and values.

28
IMPORTANCE TO STUDY JOB SATISFACTION
The importance to the study of job satisfaction level is very
importance for executives. job satisfaction study importance can be
understood by the answer of the following question
1) Is there room for improvement?
2) who is relatively more dissatisfied?
3) what contributes to the employee satisfaction?
4) what are the effects of negative employee satisfaction?

29
Benefits of job satisfaction study
Job satisfaction surveys can produce positive, neutral or negative
results. If planned properly and administered, they will usually
produce a number of important benefits, such as
1.It given management an indication of general levels of satisfaction
in a company. Surveys also indicate specific areas of satisfaction or
dissatisfaction as compared to employee services and particular
group of employees.
2. It leads to valuable communication brought by a job satisfaction
survey. Communication flow in all direction as people plan the
survey, take it and discuss the result. Upward communication is
especially fruitful when employee are encouraged to comment about
what is on their minds instead of merely answering question about
topics important to management.
3. as a survey is safety value, an emotional release. A chance to
things gets off. The survey is an intangible expression of
management’s interest in employee welfare, which gives employee a
reason to feel better towards management.
4.Job satisfaction surveys are a useful way to determine certain
training needs.

30
THEORIES OF JOB SATISFACTION
Affect Theory
Edwin A. Locke’s Range of Affect Theory (1976) is arguably the most
famous job satisfaction model. The main premise of this theory is
that satisfaction is determined by a discrepancy between what one
wants in a job and what one has in a job. Further, the theory states
that how much one values a given facet of work (e.g. the degree of
autonomy in a position) moderates how satisfied/dissatisfied one
becomes when expectations are/aren’t met. When a person values a
particular facet of a job, his satisfaction is more greatly impacted
both positively (when expectations are met) and negatively ( when
expectations are not met) compared to one who doesn’t value that
facet.

31
Two-Factor Theory (Motivator-Hygiene Theory)
Frederick Herzberg’s Two factor theory (also known as motivator
Hygiene Theory) attempts to explain satisfaction and motivation in
the workplace this workplace this theory states that satisfaction and
dissatisfaction are driven by different factors –motivation and
hygiene factors, respectively. An employee’s motivation can be seen
as an inner force that drives individuals to attain personal and
organization goals. Motivating factors are those aspects of the job
that make people want to perform, and provide people with
satisfaction, for example achievement in work, recognition,
promotion opportunities. These motivating factors are considered to
be intrinsic to the job, or the work carried out. Hygiene factors
include aspects of the working environment such pay, company
policies, supervisory practices, and other working conditions.

32
Research Methodology
Research methodology is the systematic way to solve the research
problem. It gives an idea about various steps adopted by the
researcher in a systematic manner with an objective to determine
various manners.
Statement of Problem
Statement of the problem job satisfaction has become a major
problem in almost all the industrial sectors. Excessive absenteeism
increases the cost to the industry even when the absent employee
receives on pay.
Objective of the study
1. To identify the reasons for job satisfaction.
2. To measure the employees job satisfaction level.
3. To study employee working condition.
Scope of the study
1. This study is helpful to know corrective measures to decrease
irregularity in the industry.

33
Hypothesis Development
1. Null hypothesis (H0): There is no significant difference
between the factors like personal, family, health, social, low
productivity and grievances related
Alternate hypothesis(H1): There is significant difference between the
factors like personal, family, health, social low productivity and
grievances related.
2. Null hypothesis(H0): There is no significant difference between
satisfaction among employees and their type of work.
Alternate hypothesis(H1): There is significant difference between
satisfaction among employees and their type of work.
Research Design
The “Descriptive Research” methodology is used for the study.
Data collection
The primary data was collected from the respondents by
administrating a structured questionnaire.
The secondary data was collected through the software namely
Mantra and Saviour.

34
DATA ANALYSIS & INTERPRETATION

35
36
37
38
39
FINDING & SUGGESTIONS
1.Majority the workers feel that working environment provided by
the company is excellent.
2.Majority of the employees take leaves on health ground and family
medical leave.
3.Majority of the employees are having good relationship with
officer.
4.Salary and bonus play is highly linked with attendance rather
performance.
SUGGESTION:
1.Organization should increase in number of performance related
awards.
2.Conduct feedback session to derive individual growth.
3.Convey your goals to give a sense of purpose.
4. There should be regular medical examinations for employees to
save guard the health issues.
5.Company should use 15 to 20 min power nap techniques during
breaks to increases work efficiency of employees.

40
BIBLIOGRAPHY
1. Ashwathappa K. “Human Resource and Personnel
Management”.
Fourth Edition by the McGraw – Hill Company New Delhi.
2.Cooper, Donald R., Schindler, Pamela S. “Business research
methods” by the McGraw – Hill Company New Delhi.
3. Marnoria, Dr. C.B., “Dynamics of Industrial relations” by Himalaya
Publishing House Bengaluru.
4. Rao, P. Subba “Essentials of Human Resource Management and
Industrial Relations”, by Himalaya Publishing House Bengaluru.
5.Overview: -http://Britannia.co.in/about-us/overview
6.Britannia offices: -http://Britannia.co.in/contact-us/our-offices
7.Britannia Products: - http://Britannia.co.in/products
8.Britannia Philosophy: - http://Britannia.co.in/careers/philosophy
9.http://www.projects4mba.com/swot-analysi-of-Britannia-
industries-limited-step-by-step-swot/221/

41
QUESTIONNAIRE
“A study on job satisfaction of Employees in Britannia industries.
1. Name: ……
2. Age: …….
3.Gender: Male
Female
4. Designation ……
Ques1- Working hours are convenient for me-
1. Strongly agree 2. Agree 3. Neither agree nor disagree 4.
Disagree 5. Strongly disagree
Ques2- I am happy with my work place-
1. Strongly agree 2. Agree 3. Neither agree nor disagree 4.
Disagree 5. Strongly disagree
Ques3- I feel I have too much work to do-
1. Strongly agree 2. Agree 3. Neither agree nor disagree 4.
Disagree 5. Strongly disagree

42
Ques4- Safety measures provided by the company are good-
1. Strongly agree 2. Agree 3. Neither agree nor disagree 4.
Disagree 5. Strongly disagree
Ques5- My relationship with my supervisor is cordial-
1. Strongly agree 2. Agree 3. Neither agree nor disagree 4.
Disagree 5. Strongly disagree
Ques6- My supervisor is not partial-
1. Strongly agree 2. Agree 3. Neither agree nor disagree 4.
Disagree 5. Strongly disagree
Ques7- My Supervisor consider my idea while taking decision-
1. Strongly agree 2. Agree 3. Neither agree nor disagree 4.
Disagree 5. Strongly disagree
Ques8- I am satisfied with the support from my co-workers-
1. Strongly agree 2. Agree 3. Neither agree nor disagree 4. Disagree
5. Strongly disagree

43
Ques9- People here have concern from one another and tend to
help-
1. Strongly agree 2. Agree 3. Neither agree nor disagree 4.
Disagree 5. Strongly disagree
Ques10- I am satisfied with the refreshment facility-
1. Strongly agree 2. Agree 3. Neither agree nor disagree 4.
Disagree 5. Strongly disagree
Ques11- We are provided with the rest and lunch room and they are
good-
1. Strongly agree 2. Agree 3. Neither agree nor disagree 4.
Disagree 5. Strongly disagree
Ques12- I feel I am paid a fair amount for the work I do –
1. Strongly agree 2. Agree 3. Neither agree nor disagree 4.
Disagree 5. Strongly disagree
Ques13- I am satisfied with the chances for my promotion-
1. Strongly agree 2. Agree 3. Neither agree nor disagree 4. Disagree
5. Strongly disagree

44
Ques14- I am satisfied with the allowances provided by the
organization-
1. Strongly agree 2. Agree 3. neither agree nor disagree 4.
Disagree 5. Strongly disagree
Ques15- I feel my boss motivate me to achieve the organizational
goals-
1. Strongly agree 2. Agree 3. neither agree nor disagree 4.
Disagree 5. Strongly disagree
Ques16- My supervisor motivate me to increases my efficiency at a
time when I am not-
1. Strongly agree 2. Agree 3. neither agree nor disagree 4.
Disagree 5. Strongly disagree
Ques17- I feel my job little impact on the success of the company-
1. Strongly agree 2. Agree 3. neither agree nor disagree 4. Disagree 5.
strongly disagree

45

You might also like