ABSTRACT Tamil Nadu Government Office Manual ~ Petitions presented to Government Offices - Procedures for dealing with grievance petitions — Instructions issued — Amendment to paragraph 167(ii) of chapter XXII of the Tamil Nadu Government Office Manual ~ Issued. PERSONNEL AND ADMINISTRATIVE REFORMS (A) DEPARTMENT G.0.(Ms).No.73 Dated : 11.06.2018 aSlemiaill, eneicsirefl 28, Slgausiresasesar 2049, Read: 1. G.O.Ms.No.99, Personne! and Administrative Reforms (A) Department, dated 21.09.2015. 2. From the Principal Secretary / Commissioner of Revenue Administration, Chepauk, Chennai — 5. Letter No.R.A.2(3)/32051/ 2017, Dated:13.03.2018 ORDER: The amendment suggested by the Principal Secretary / Commissioner of Revenue Administration in his letter read above is approved. The following amendment is issued to the Tamil Nadu Government Office Manual. AMENDMENT. In the said Manual, under the heading “petitions, their transmission and disposal”, in paragraph 167(ii) of chapter XXII, for the existing sub-paragraphs 1, IH, IV and V, the following sub-paragraphs shall be substituted, namely: 1 An acknowledgement should go immediately and at the most within three days of the receipt of grievance petitions, Il. Grievance itself should be redressed within a maximum period of ‘one month of its receipt and it should be with a speaking ofder in the event of a redressal or rejection if found necessary. Ill. The citizens approaching the Government departments with their grievance petitions should be informed of the progress of his/her grievance IV." In case, for some reason, additional time is required for its finalization, the person, who has given grievance petition, should be informed in writing of the extended period of time for its finalisation (P.T.0)V. In case, it is found not feasible to accede to his/her request, a reasoned reply may be issued to the aggrieved citizen within the stipulated time limit of one month (BY ORDER OF THE GOVERNOR) GIRIJA VAIDYANATHAN CHIEF SECRETARY TO GOVERNMENT. To The Principal Secretary / Commissioner of Revenue Administration, Chennai — 600 005. All Heads of Departments including District Collectors, District Judges, Chief Judicial Magistrates. The Registrar, High Court, Chennai — 600 104. The Secretary, Tamil Nadu Public Service Commission, Chennai — 600 003 Copy t The Revenue Department, Chennai — 600 009. All Departments of Secretariat, Chennai — 600 009 Private Secretary to the Chief Secretary to Government, Chennai — 600 009 Private Secretary to the Secretary to Government, Personnel and Administrative Reforms Department, Chennai - 600 009. Personne! and Administrative Reforms (AR- Il) Department, Chennai — 600 009.(to publish in the internet) All Officers / Sections in Personnel and Administrative Reforms Department, Chennai — 600 009. IFORWARDED BY ORDER/ SECTION OFFICER %egsoud sufijon® one sprains pL yD BIS — OTH ypiamresiesfis QuniuGia wepisessir ~ confi pisos Ug) BLawzdee erHupsherer em yonpest — opflayydrvesit aint Cus gy = sjgussovn ere qgony Ne, opbgHusmund 22 , us} 167 Sify (i) ~ 6 Besse - oymeser Gauss LUGS. usmflureri wing Ageuted SiAep sess (o) gis “gyrersmens (feos) erst. 73 ssnsir, 11.06.2018 Sion xg, avd 28 HGausirejpusrsia 2049 Updo ge 4, oqrarancar (feos) sas.99, usefusren woth ious, SHS (a) 3609 sir 24.09.2015. 2 Yssrenns Gowarert wip aga Pyare syeeomust “ayoui esr estes. 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