Domino’s Call Script Scenario 1
Scenario 1: Delivery, Family movie night, Payment by cash.
1. Perfect Greet Customer Response
"Thank you for calling Domino's 650 Douglas Drive "Delivery please. We're just gonna stay at home
located on the corner of Douglas Drive and North River tonight and watch a movie with the Kids."
Road, you're speaking with Dan, is the order for delivery
or carryout?"
"Sure thing, would I be able to grab a first and last name "Gemma Smith."
for the order?"
Thanks Gemma. What address would you like your order
4852 Cardiff Bay Dr
delivered to today?
“Is this a house, apartment, business, base or hotel and
No Just a house and come to the front door and
are the any specific instructions or details that we need
ring the bell.
to give to our driver.
2. Coupons? Customer Response
Great. Will you be adding any coupons or specials to the "Yeah, could I use the $5.99 mix and match
order? deal?"
Of course, now what can I get for your meal today “I'd like to get two medium pepperoni pizzas,
Jemma? thanks.
I will add those to your order now. Just to confirm, will “Yes thanks.”
those pepperoni pizzas both be on a hand-tossed crust?
3. Upsell & Thoughtful Recommendations Customer Response
"Would you like regular or extra cheese on your pizzas? "Yeah. The family really loves cheese so let's do
The extra cheese really adds to the flavour.” that. Sounds good!"
"Awesome! Extra cheese for both Pizzas. So, Gemma,
what other range of sides do you want to add for $5.99. "Why not, they sound great, let's go for both of
Our juicy Sweet Mango Habanero Wings are often quite those."
popular for movie nights. Or maybe some tender
Boneless Chicken. Kids love them?"
"Great! The Habanero Wings come in an 8 or a 10-piece "8 would be fine, thanks."
pack, how hungry are you tonight?"
"Sure. One 8 pack habanero wings. What dipping sauce "Do you still have that ranch dressing?"
would you like? Are you feeling in the mood for spicy,
sweet, or creamy?"
"We sure do! The wings come with one dip cup, but lots
of people like to get two. Should we add an extra one "That would be great."
for you?"
"Awesome, Two ranch dipping cups now added. And for “8 for that too, thanks.”
the Boneless Chicken, would you like an 8 or a 10-piece
pack?"
OK one eight pack Boneless Chicken wings added
“And your dip cup? I find the Honey BBQ goes really well “Awesome, let’s do that then.”
with that.”
That’s one Honey BBQ dip cup
“Okay Gemma, now for an important question. What “Right, yeah, I hadn’t thought of that.”
are your plans for dessert?”
“I really recommend our mouth-watering Chocolate “OK thatwhat w sound really good. Can I grab
Lava Crunch Cakes, how does that sound?” two?”
“Perfect, two Chocolate Lava Crunch Cakes. What else “Thanks that’s everything.”
are you after tonight, Gemma?”
“Oh! What about an Icy cold drink to wash it all down “Oh, thanks for reminding me. Can I have a 2ltr
with?” of Coke please?”
“No problem One 2ltr bottle of coke now added
4. Repeat the Order Customer Response
Now, let me confirm your order, just to make sure we’ve "That's correct."
got everything right. We’ve got two medium hand-
tossed pepperoni pizza with extra cheese for both, one
8-piece pack of Boneless Chicken with one Honey BBQ
dipping cup, one 8-piece pack of Sweet Mango
Habanero Wings with two Ranch dip cups, and two
Chocolate Lava Crunch Cake and one 2L Coke. Is that all
correct?"
"Yep, that's it."
"Awesome, thanks Gemma. Delivered to 4852 Cardiff
Bay Drive and go to the front door and ring the bell.
5. Confirm Amount Delivery Time & Customer Response
Payment
"Not a problem. Delivery should be in around 29 to 39 "Actually, could I pay cash when everything gets
minutes. So, Gemma, your order today comes to $35.26 delivered?"
plus taxes. Would you like to pay by cash or card?
"Just give me one second to check... Yeah, cash on "Great!"
delivery will be fine."
6. Thank them for the order
"Okay Gemma, thanks for choosing Domino's today, and “Thanks so much!😊 Goodbye”
enjoy your movie and enjoy your meal!"
Click this link to watch - PIZZA Prep School: 5 Points To The Perfect Call
