1. The project involved building new mobile and web applications for a large Southeast Asian bedbank to modernize their booking engine and backend systems.
2. A business analyst conducted onsite discovery for 4 weeks, interviewing stakeholders and mapping requirements to develop a feature list and prioritized backlog.
3. The implemented solution included migrating data to AWS, designing an intuitive booking engine, improving the revenue management system, and supporting third-party integrations.
1. The project involved building new mobile and web applications for a large Southeast Asian bedbank to modernize their booking engine and backend systems.
2. A business analyst conducted onsite discovery for 4 weeks, interviewing stakeholders and mapping requirements to develop a feature list and prioritized backlog.
3. The implemented solution included migrating data to AWS, designing an intuitive booking engine, improving the revenue management system, and supporting third-party integrations.
1. The project involved building new mobile and web applications for a large Southeast Asian bedbank to modernize their booking engine and backend systems.
2. A business analyst conducted onsite discovery for 4 weeks, interviewing stakeholders and mapping requirements to develop a feature list and prioritized backlog.
3. The implemented solution included migrating data to AWS, designing an intuitive booking engine, improving the revenue management system, and supporting third-party integrations.
1. The project involved building new mobile and web applications for a large Southeast Asian bedbank to modernize their booking engine and backend systems.
2. A business analyst conducted onsite discovery for 4 weeks, interviewing stakeholders and mapping requirements to develop a feature list and prioritized backlog.
3. The implemented solution included migrating data to AWS, designing an intuitive booking engine, improving the revenue management system, and supporting third-party integrations.
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Business Analysis Case study: One of the largest bed
banks in Southeast Asia: MG Bedbank
Brief Details: Project Life cycle- Discovery + Execution
Project Billing and methodology- Agile (Scrum)
BA Involved- 1 BA domain consultant for Onsite Discovery phase for 4 weeks + 2 BAs Offsite
Team/Architects involved- 2 Dev Architects Onsite + team of 30 plus Dev + QA offshore
UI/UX designer- 2 members
Requirement management tool- JIRA, Confluence
Tech Stack- Angular for Front end and .Net for Backend
Devops- AWS
Code repository- GIT
About the Customer:
MG Bedbank is Southeast Asia’s largest bedbank. They provide smart travel agents with wider access to unbeatable rates for both domestic and worldwide hotels. By contracting leading hotel prices and allotment at over 5,500 hotels across Southeast Asia, they are able to offer their clients and suppliers unmatched value and opportunities to grow their business.
Business Goals: 1. The client’s requirement was to build new applications on Mobile (for travel agents only) as well as Web, which is a booking engine for travel agencies, extranet for hotels to manage rooms, rates & a back office for the MG admin team to Onboard and manage markups and rates for agencies. 2. Migrate data from existing systems/manual forms into new systems 3. Offer a seamless user experience to travel agents booking on the new web and mobile applications 4. Have flexible markup management module to increase revenue and improve profit margins 5. Have a scalable & secured application Customer Pain points: 1. The client’s data is scattered across different platforms and 3 rd party systems 2. The current onboarding of hotels and travel agencies is a manual process, and the data is stored in paper files and folders 3. The current application is built on legacy platform offering limited scope for scalability & usability 4. The current markup management module has limited rules for accelerating rates offering limited scope to optimize revenue
Implemented Solution: 1. AWS Cloud Infrastructure support added to maintain the scalability of the application 2. A revamped B2B booking engine was designed with a secure & intuitive user-friendly design 3. Cache solution was designed to support multiple transactions 4. Seamless support for 3rd Party integrations 5. New & improved ways designed to support revenue & markup management
BA Involvement Results and Outputs
A BA (Domain consultant) was involved to do a 4-week onsite discovery where interviews and workshops were conducted to elicit requirements, understand existing applications and modules. Observation analysis method was used to work closely with the existing teams.
Once the high-level requirements were discovered, it was broken down into a feature list and was supposed to be scoped in detail at Offshore for a detailed review & sign off from the client.
Discovery Phase artefacts
1. Minutes of Meeting 2. Business requirements document 3. Feature/Module list (High level) 4. Product Backlog list 5. Solution approach for each module 6. Modules scoped for different delivery phases 7. Sign off on mocked wireframes Project/Sprint deliverables
1. Conducted Travel and Hospitality domain trainings
2. Create user stories and AC 3. Manage change requests 4. Work on use cases and sometimes create process flows for complex features 5. Manage Sprint goal and backlog 6. Work closely with UI/UX team to get closure on designs with the PO 7. Leading Scrum meetings and following all ceremonies & processes 8. Review Test cases with the testing team 9. Conducted internal demo with PO & UAT 10. Conducted training for business users 11. Prepared user manuals 12. Trained new joiners in the project
