Hilton (Hotels) - Brand

Standards - Global
06 January 2020
 Hilton (Hotels) Standards - Global

Hilton (Hotels) Standards - Global

100 200 300 400 500

Main Table of Summary of THE BRAND GUEST GUEST ROOM FOOD AND WELLNESS AND
Contents Changes EXPERIENCE SERVICES AND BEVERAGE RECREATION
BATHROOM

600 700 800 900 1000 1100 2500

MEETINGS AND BUILDING IDENTITY, ACCESSIBILITY, NOT NOT DESIGN,
EVENTS OPERATIONS SALES, AND SAFETY AND APPLICABLE TO APPLICABLE TO CONSTRUCTIO
AND DISTRIBUTION SECURITY THIS BRAND THIS BRAND N&
INFRASTRUCTU RENOVATION
RE

Glossary

2 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
Hilton (Hotels) Brand Standards - Global Table of Contents

Hilton (Hotels) Brand Standards - Global Table of Contents

Summary of Changes

Summary of Changes ................................................................................................................................ Summary-1

100 THE BRAND EXPERIENCE

101.00 CORE BRAND STANDARDS ................................................................................................................. 100-2

102.00 RESORT DESIGNATION........................................................................................................................ 100-2
103.00 QUALITY ASSURANCE ......................................................................................................................... 100-3
104.00 NOT APPLICABLE TO THIS BRAND ..................................................................................................... 100-6
105.00 STRUCTURE AND DECOR ................................................................................................................... 100-6
106.00 BRAND HOSPITALITY ........................................................................................................................... 100-6
107.00 LEADERSHIP ......................................................................................................................................... 100-7
108.00 TEAM MEMBERS ................................................................................................................................... 100-9
109.00 LEARNING AND DEVELOPMENT ....................................................................................................... 100-10
110.00 ACCORDANCE WITH LOCAL LAW ..................................................................................................... 100-14
111.00 HILTON HONORS ................................................................................................................................. 100-14
112.00 NOT APPLICABLE TO THIS BRAND ................................................................................................... 100-21
113.00 SERVICE RECOVERY.......................................................................................................................... 100-21
114.00 GUEST ASSISTANCE........................................................................................................................... 100-22

200 GUEST SERVICES

201.00 CONCIERGE SERVICES ....................................................................................................................... 200-2

202.00 NOT APPLICABLE TO THIS BRAND ..................................................................................................... 200-2
203.00 DRY CLEANING AND LAUNDRY SERVICE.......................................................................................... 200-2
204.00 FRONT DESK ......................................................................................................................................... 200-2
205.00 GROCERY DELIVERY SERVICE........................................................................................................... 200-3
206.00 NOT APPLICABLE TO THIS BRAND ..................................................................................................... 200-3

3 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
Hilton (Hotels) Brand Standards - Global Table of Contents

207.00 LOBBY AMBASSADOR.......................................................................................................................... 200-3

208.00 LUGGAGE SERVICES ........................................................................................................................... 200-4
209.00 NEWSPAPERS / MEDIA......................................................................................................................... 200-4
210.00 PARKING ................................................................................................................................................ 200-4
211.00 PET POLICIES AND AMENITIES ........................................................................................................... 200-4
212.00 PRESSING SERVICE............................................................................................................................. 200-5
213.00 RETAIL MARKET /GRAB AND GO ........................................................................................................ 200-5
214.00 THIRD-PARTY CONCESSIONAIRE....................................................................................................... 200-6
215.00 NOT APPLICABLE TO THIS BRAND ..................................................................................................... 200-7
216.00 NOT APPLICABLE TO THIS BRAND ..................................................................................................... 200-7
217.00 TRANSPORTATION................................................................................................................................ 200-7
218.00 NOT APPLICABLE TO THIS BRAND ..................................................................................................... 200-9
219.00 CULTURAL PROGRAM .......................................................................................................................... 200-9
220.00 NOT APPLICABLE TO THIS BRAND ................................................................................................... 200-13
221.00 HOTEL OPERATOR ............................................................................................................................. 200-13
222.00 PRE-ARRIVAL SERVICES ................................................................................................................... 200-13

300 GUEST ROOM AND BATHROOM

301.00 ROOM CATEGORIES............................................................................................................................. 300-2

302.00 CLOSET / ARMOIRE .............................................................................................................................. 300-2
303.00 IN-ROOM COFFEE AND TEA SERVICE ............................................................................................... 300-7
304.00 GUEST ROOM ACCESSORIES........................................................................................................... 300-10
305.00 THE BED............................................................................................................................................... 300-14
306.00 SOFA BED ............................................................................................................................................ 300-29
307.00 ROLLAWAYS ........................................................................................................................................ 300-29
308.00 CRIBS / BABY COTS............................................................................................................................ 300-29
309.00 BATHROOM ACCESSORIES AND EXPENDABLES........................................................................... 300-30
310.00 BATH AMENITIES ................................................................................................................................ 300-32
311.00 EXECUTIVE GUEST ROOM AND SUITE BATH AMENITIES.............................................................. 300-32
312.00 FULL SIZE AMENITIES ........................................................................................................................ 300-33
313.00 AMENITIES AVAILABLE UPON REQUEST ......................................................................................... 300-34
314.00 BATH TERRY........................................................................................................................................ 300-35

4 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
Hilton (Hotels) Brand Standards - Global Table of Contents

315.00 KITCHEN .............................................................................................................................................. 300-38

316.00 NOT APPLICABLE TO THIS BRAND ................................................................................................... 300-44
317.00 NOT APPLICABLE TO THIS BRAND ................................................................................................... 300-44
318.00 FITNESS GUEST ROOMS ................................................................................................................... 300-44

400 FOOD AND BEVERAGE

401.00 SERVICE OFFERINGS .......................................................................................................................... 400-2

402.00 SAFETY AND SANITATION.................................................................................................................... 400-6
403.00 IN-ROOM DINING................................................................................................................................... 400-8
404.00 NOT APPLICABLE TO THIS BRAND ................................................................................................... 400-13
405.00 BAR / LOUNGE..................................................................................................................................... 400-13
406.00 NOT APPLICABLE TO THIS BRAND ................................................................................................... 400-22
407.00 NOT APPLICABLE TO THIS BRAND ................................................................................................... 400-22
408.00 FOOD AND BEVERAGE MARKET ...................................................................................................... 400-22
409.00 NOT APPLICABLE TO THIS BRAND ................................................................................................... 400-33
410.00 RECREATION FOOD AND BEVERAGE .............................................................................................. 400-33
411.00 GUEST ROOM REFRESHMENT CENTER.......................................................................................... 400-34
412.00 NOT APPLICABLE TO THIS BRAND ................................................................................................... 400-34
413.00 EXECUTIVE LOUNGE.......................................................................................................................... 400-34
414.00 NOT APPLICABLE TO THIS BRAND ................................................................................................... 400-40
415.00 NOT APPLICABLE TO THIS BRAND ................................................................................................... 400-40
416.00 NOT APPLICABLE TO THIS BRAND ................................................................................................... 400-40
417.00 NOT APPLICABLE TO THIS BRAND ................................................................................................... 400-40
418.00 NOT APPLICABLE TO THIS BRAND ................................................................................................... 400-40
419.00 NOT APPLICABLE TO THIS BRAND ................................................................................................... 400-40
420.00 HILTON BREAKFAST ........................................................................................................................... 400-40

500 WELLNESS AND RECREATION

501.00 SWIMMING POOL AND WHIRLPOOL .................................................................................................. 500-2

502.00 FITNESS CENTER ................................................................................................................................. 500-3

5 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
Hilton (Hotels) Brand Standards - Global Table of Contents

503.00 SPA ......................................................................................................................................................... 500-7

504.00 NOT APPLICABLE TO THIS BRAND ................................................................................................... 500-11
505.00 TENNIS FACILITIES ............................................................................................................................. 500-11
506.00 NOT APPLICABLE TO THIS BRAND ................................................................................................... 500-12
507.00 KIDS CLUB ........................................................................................................................................... 500-12

600 MEETINGS AND EVENTS

601.00 GROUP AND MEETING INQUIRIES...................................................................................................... 600-2

602.00 MEETINGS GUARANTEE ...................................................................................................................... 600-2
603.00 MEETING PREPARATIONS AND FACILITATION .................................................................................. 600-2
604.00 MEETING PLANNER SURVEY .............................................................................................................. 600-5
605.00 FOOD AND BEVERAGE ........................................................................................................................ 600-5
606.00 UNIQUE MEETING CONCEPT ROOMS................................................................................................ 600-6

700 BUILDING OPERATIONS AND INFRASTRUCTURE

701.00 CALL ACCOUNTING SYSTEM .............................................................................................................. 700-2

702.00 PRIVATE AUTOMATED BRANCH EXCHANGE..................................................................................... 700-2
703.00 VOICE MESSAGING SYSTEM .............................................................................................................. 700-4
704.00 WAKE-UP CALLS ................................................................................................................................... 700-5
705.00 ON-PROPERTY SALES AND EVENT EXECUTION SOFTWARE ........................................................ 700-6
706.00 POINT OF SALE SYSTEM ..................................................................................................................... 700-6
707.00 PROPERTY MANAGEMENT TECHNOLOGY ....................................................................................... 700-7
708.00 EMAIL ACCOUNTS ................................................................................................................................ 700-9
709.00 DIGITAL ................................................................................................................................................ 700-10
710.00 INTERNET ACCESS ............................................................................................................................ 700-12
711.00 PUBLIC SPACE MUSIC AND ON-HOLD MESSAGING ....................................................................... 700-14
712.00 TELEPHONES ...................................................................................................................................... 700-15
713.00 TELEVISIONS....................................................................................................................................... 700-18
714.00 NOT APPLICABLE TO THIS BRAND ................................................................................................... 700-28
715.00 NOT APPLICABLE TO THIS BRAND ................................................................................................... 700-28

6 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
Hilton (Hotels) Brand Standards - Global Table of Contents

716.00 GUEST LAUNDRY................................................................................................................................ 700-28

717.00 NOT APPLICABLE TO THIS BRAND ................................................................................................... 700-28
718.00 PUBLIC RESTROOMS ......................................................................................................................... 700-28
719.00 SMOKING POLICY ............................................................................................................................... 700-29
720.00 NOT APPLICABLE TO THIS BRAND ................................................................................................... 700-30
721.00 ENGINEERING AND MAINTENANCE ................................................................................................. 700-30
722.00 HOUSEKEEPING ................................................................................................................................. 700-30
723.00 BUILDING EXTERIOR AND GROUNDS.............................................................................................. 700-33
724.00 NOT APPLICABLE TO THIS BRAND ................................................................................................... 700-33
725.00 SUSTAINABILITY ................................................................................................................................. 700-34
726.00 SIGNAGE.............................................................................................................................................. 700-36
727.00 NOT APPLICABLE TO THIS BRAND ................................................................................................... 700-38
728.00 AUTOMATED TELLER MACHINE (ATM) ............................................................................................. 700-38
729.00 BUSINESS CENTER ............................................................................................................................ 700-39

800 IDENTITY, SALES, AND DISTRIBUTION

801.00 HILTON TRADEMARKS AND LOGOS ................................................................................................... 800-2

802.00 BRAND IDENTITY .................................................................................................................................. 800-2
803.00 BRAND TRADEMARKS.......................................................................................................................... 800-3
804.00 BRAND PUBLIC RELATIONS ................................................................................................................ 800-3
805.00 ADVERTISING ........................................................................................................................................ 800-4
806.00 HOTEL COLLATERAL AND IDENTITY ITEMS ...................................................................................... 800-5
807.00 ENDORSED BRANDED PROPERTIES ............................................................................................... 800-13
808.00 HOTEL WEBSITE ................................................................................................................................. 800-13
809.00 MICROSITES........................................................................................................................................ 800-15
810.00 MOBILE APPLICATIONS...................................................................................................................... 800-17
811.00 BRAND CLUSTER SITES..................................................................................................................... 800-17
812.00 ONLINE IMAGERY ............................................................................................................................... 800-17
813.00 SOCIAL MEDIA..................................................................................................................................... 800-18
814.00 ROOM RATES ...................................................................................................................................... 800-20
815.00 PROPERTY INFORMATION................................................................................................................. 800-25
816.00 RESERVATIONS PROCESSING.......................................................................................................... 800-26

7 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
Hilton (Hotels) Brand Standards - Global Table of Contents

817.00 ACCREDITED INTERMEDIARIES, CHANNELS, AND PRODUCTS ................................................... 800-28

818.00 DISTRIBUTION..................................................................................................................................... 800-28
819.00 DEMAND GENERATION AND ECOMMERCE..................................................................................... 800-30
820.00 SENIOR RATE PROGRAM .................................................................................................................. 800-30
821.00 TRAVEL AGENT COMMISSION PROGRAM ....................................................................................... 800-32
822.00 GO HILTON........................................................................................................................................... 800-33
823.00 OWNER'S RECOGNITION PROGRAM ............................................................................................... 800-36

900 ACCESSIBILITY, SAFETY AND SECURITY

901.00 BUILDING CODE & GOVERNMENT REGULATION ............................................................................. 900-2

902.00 ACCESSIBILITY ..................................................................................................................................... 900-2
903.00 EMERGENCY RESPONSE AND CRISIS INCIDENT PLANNING ....................................................... 900-17
904.00 FIRE LIFE SAFETY .............................................................................................................................. 900-22
905.00 SKYLIGHT INSPECTION ..................................................................................................................... 900-23
906.00 NOT APPLICABLE TO THIS BRAND ................................................................................................... 900-24
907.00 GUEST ROOM SECURITY .................................................................................................................. 900-24
908.00 MASTER KEY CONTROL .................................................................................................................... 900-24
909.00 LOST AND FOUND .............................................................................................................................. 900-24
910.00 NOT APPLICABLE TO THIS BRAND ................................................................................................... 900-25
911.00 INFORMATION PRIVACY AND DATA PROTECTION.......................................................................... 900-25
912.00 INSURANCE ......................................................................................................................................... 900-31
913.00 EMPLOYEE SECURITY ....................................................................................................................... 900-41
914.00 RISK MITIGATION PLAN...................................................................................................................... 900-41

1000 NOT APPLICABLE TO THIS BRAND

1100 NOT APPLICABLE TO THIS BRAND

2500 DESIGN, CONSTRUCTION & RENOVATION

8 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
Hilton (Hotels) Brand Standards - Global Table of Contents

2501.00 EXTERIOR.......................................................................................................................................... 2500-3

2502.00 LOBBY AREA ................................................................................................................................... 2500-14
2503.00 PUBLIC RESTROOMS ..................................................................................................................... 2500-28
2504.00 FOOD AND BEVERAGE .................................................................................................................. 2500-33
2505.00 EXECUTIVE LOUNGE...................................................................................................................... 2500-54
2506.00 COMMERCIAL FACILITIES.............................................................................................................. 2500-59
2507.00 MEETING FACILITIES...................................................................................................................... 2500-64
2508.00 RECREATIONAL FACILITIES .......................................................................................................... 2500-86
2509.00 CIRCULATION ................................................................................................................................ 2500-106
2510.00 GUESTROOM/SUITES................................................................................................................... 2500-116
2511.00 NOT APPLICABLE TO THIS BRAND ............................................................................................. 2500-137
2512.00 GUEST BATHROOM ...................................................................................................................... 2500-137
2513.00 BACK-OF-HOUSE .......................................................................................................................... 2500-153
2514.00 TECHNICAL CRITERIA .................................................................................................................. 2500-182
2515.00 FURNISHINGS, FIXTURES AND EQUIPMENT............................................................................. 2500-252
2516.00 FIRE PROTECTION AND LIFE SAFETY REQUIREMENTS ......................................................... 2500-273
2517.00 ACCESSIBILITY GUIDELINES....................................................................................................... 2500-293
2518.00 TECHNOLOGY WIRING STANDARDS.......................................................................................... 2500-293
2519.00 SIGNAGE AND GRAPHICS ........................................................................................................... 2500-304

9 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
 Hilton (Hotels) - Global Preface

Hilton (Hotels) - Global Preface

This Standards Manual (“Manual”) has been developed to provide the Owner (as defined below) of the Hotel with the required minimum standards, procedures, rules,
regulations, policies, and techniques (the “Brand Standards”) of the Hilton (“Brand”) full service brand system (the “System”). To achieve and maintain high standards of
quality and service and associated goodwill for the System, it is essential that Owner strictly adhere to all elements of the System, including, without limitation, the Manual
and the Owner’s Agreement. Notwithstanding anything in this Manual to the contrary, the policies contained in the Resources to this Manual are not required to be adopted
by a franchised Hotel as long as the Hotel adopts a policy covering the subject matter in the attachment that meets all legal requirements.
All references in this Manual to “Owner” refer to the Owner operating under a License Agreement or Franchise Agreement (which may be the owner of the Hotel) or the
owner under a Management Agreement, as applicable, with the Brand (the “Agreement”). All references in this Manual to the “Hotel” refer to the Hotel that has been
provided with this Manual. At times this Manual imposes obligations on the Hotel that are essential to the System. Owner is responsible for ensuring the hotel’s compliance
with those obligations. All references in this Manual to the “Brand” refer to Hilton Franchise Holding LLC or HLT Existing Franchise Holding LLC if the hotel is designated as
a USA hotel. Otherwise, these references refer to Hilton Worldwide Franchising LP. All references to Hilton Worldwide refer to Hilton Worldwide, Inc.
These Brand Standards are subject to change, amendment, or supplement from time to time by the Brand. The Brand has the sole and absolute discretion to grant
exceptions to these Brand Standards as it deems appropriate.
These Brand Standards are designed to protect the System and the trademarks and service marks associated with the System, and not to control the day-to-day operation
of the Hotel. Owner at all times will remain responsible for the operation of the Hotel, and all activities occurring at the hotel. Owner must hire and train its own employees.
The Brand is not responsible for and does not direct or control the conduct of any Hotel employee.
Owner must comply with and maintain the Brand Standards at a level equal to or greater than as set forth in this Manual. Violation of any of these Brand Standards by
Owner shall constitute default of Owner’s Agreement and would allow the Brand to take all necessary action to protect the integrity of the System.
This Manual is the property of the Brand and is provided to Owner for use and reference during the term of its Agreement with the Brand. Additions and modifications to this
Manual will be posted at a website of which the Brand will provide Owner notice, or will be sent to Owner, and Owner must comply with these additions and modifications to
the same extent as if set forth in this Manual at this time. For the avoidance of any doubt, any such additions or modifications set forth at such a website are incorporated
herein by reference.
Owner must maintain the confidentiality of the Manual. Upon termination of its Agreement, Owner must return this Manual and all other confidential material owned, created,
or used by the Brand without retaining any photocopies.
At or about the time Owner executes the Agreement, the Brand will place Owner in a Region set forth below. The Region that Owner is placed in is within the sole and
absolute discretion of the Brand and may be modified from time to time. Owner must comply with all Brand Standards applicable to that Region, which includes those Brand
Standards that are not limited by Region.
For the avoidance of any doubt, if the applicability of a Brand Standard or a section of a Brand Standard is limited to a specific Region and the Owner has not been placed in
that Region, then the Brand Standard or section, as the case may be, is not applicable to the Owner. Conversely, if the Owner has been placed in that Region, the Owner
must comply with the Brand Standard or section.
For the avoidance of doubt, wherever it is stated in this Brand Standards Manual that certain requirements/specifications would apply where the Hotel has or decides/elects
to have certain elements, whether the Hotel has or will have such elements is to be determined in the sole discretion of Hilton Worldwide.
Portable Document Format (PDF) Disclaimer
© Copyright 2018 Hilton Worldwide.

10 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
Hilton (Hotels) - Global Preface

The information contained in the portable document format (PDF) version of this manual represents the brand standards as of the effective date. Hilton Worldwide reserves
the right, at our sole and absolute discretion, to change modify, add or remove portions of these standards at any time. These brand standards should be used for internal
purposes only and may not be publicly distributed. This PDF contains confidential information and any unauthorized disclosure, copying or distribution of this material is
strictly prohibited.

11 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
Summary-

Hilton (Hotels) Summary of Changes

Change Applicable
Standard No. Old Summary New Summary
Type Locations

Effective January 1, 2020, a fee of $323 will be assessed

to each hotel for access, maintenance, support, and
enhancement of Brand Operations Technology Solutions
(including Quality Assurance, Product Improvement,
103.11 Addition Global
Waivers, and Renovation Cycle Management
applications). These applications provide a suite of tools
that assist hotels in achieving and maintaining compliance
with Brand requirements.

Staff will be knowledgeable about food composition and

ingredients and will acknowledge and ensure that any
guest allergy questions or issues are addressed. Team
109.08 Members must complete the Brand’s required training Revision Asia Pacific
programs including alcohol awareness (where locally
mandated), food handling and safety, fire and evacuation
procedures.

Target Audience:

• All Team Members

Brand Standard Training:

• The General Manager must complete the "Preventing

Human Trafficking: Recognizing the Signs” – Course
109.12.G 319301 annually via Hilton University Revision Global
• All other employees must complete a human trafficking
prevention course annually via one of the following
methods:
• Pre-shift brief
• "Human Trafficking: Recognizing the Signs" course
via Hilton University
• Classroom training

Summary-1 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
 Change Applicable
Standard No. Old Summary New Summary
Type Locations

• The General Manager must complete the “Preventing

Human Trafficking GM Acknowledgement" by
September 30th on an annual basis, confirming that all
employees have been trained
• New employees must be trained within 90 days of hire

The Hilton University course is available to all Franchised

hotels, or they may select a comparable training from a
vendor of their choice at their own expense. Each
Franchised hotel Owner/Manager is responsible for
abiding by any state or local regulations.

Legal obligations vary by region and may require training

for different subsets of employees or additional training
content that is not covered by the HU course.

Resources:

• All hotels: The Lobby > Corporate Responsibility >

Social Impact > Human Rights – Facilitator slides & Pre
Shift
• Franchised hotels: The Lobby > Inclusive and
Respectful Workplace
• Managed hotels: The Lobby > HR > Global Learning >
HU >Inclusive and Respectful Workplace

QA Verification:
• "Preventing Human Trafficking: Recognizing the Signs”
– Course #319301 or comparable training
• “Preventing Human Trafficking GM Acknowledgement”

Hilton Honors Members may earn up to a maximum of

Hilton Honors members may earn points on up to 4 rooms
100,000 Hilton Honors Base Points per stay. The hotel is
111.04 per stay, with no maximum points cap. In order to facilitate Revision Global
not permitted to check a guest out and in on the same day
to enable the guest to earn additional points; system

Summary-2 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
 Change Applicable
Standard No. Old Summary New Summary
Type Locations

controls will reject this type of manipulation.

Hotels wishing to give guests additional points for

the appropriate credit of points, the hotel must route all
extended stays may use HIPs (Honors Incentive Points)
room charges to the member's primary folio.
from marKIT to grant the guest additional points, at a cost
to the hotel.
Hotels wishing to grant guests additional points may use
HIPs (Honors Incentive Points) from marKIT, at cost to the
Members may earn points on up to 2 rooms on the same
hotel.
reservation. In order to facilitate the appropriate credit of
points, the hotel must route second room charges to the
member's primary folio.

Two bottles of water (minimum 330ml/12 oz) must be

placed in each guest room (Honors members and non-
Honors members) prior to guest arrival. Each bottle must
be presented with the approved Hilton Honors Bottled
Water Tag (available on marKIT). The hotel may choose to
charge Non-Elite Members and Non-Members for Caribbean |
consumption of the bottled water. Central
America |
If the hotel chooses to sell additional bottled water in the Mexico | South
111.05.B.1 Revision America | Asia
guest room, the brand must be different from the Honors
Pacific |
Benefit bottled water. The hotel must use the required Europe |
bottled water neck tag (available on marKIT). Middle East
and Africa
Compliance is required by June 30, 2020.

NOTE: This Standard does not apply in locations where

the local water is not rated for guest consumption and
complimentary bottled water is provided to all guests.

Two bottles of water (minimum 330ml/12 oz) must be

Two bottles of water (minimum 330ml/12 oz) must be
placed in each guest room (Honors members and non-
111.05.B.1 placed in each guest room (Honors Members and non- Revision North America
Honors members) prior to guest arrival. Each bottle must
Honors Members) prior to guest arrival. Each bottle must
be presented with the approved Hilton Honors Bottled

Summary-3 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
 Change Applicable
Standard No. Old Summary New Summary
Type Locations

be presented with the approved Hilton Honors Bottled

Water Tag (available on marKIT).

If in-room placement is not possible, the hotel must Water Tag (available on marKIT). The hotel may choose to
provide the Hilton Honors bottled water benefit at the charge Non-Elite Members and Non-Members for
Front Desk in the approved Hilton Honors Recycled Kraft consumption of the bottled water.
Bag. The hotel must select a consistent delivery method,
and may not switch between in-room and front desk If the hotel chooses to sell additional bottled water in the
delivery. guest room, the brand must be different from the Honors
Benefit bottled water. The hotel must use the required
The hotel may choose to charge Non-Elite Members and bottled water neck tag (available on marKIT).
Non-Members for consumption of the bottled water. If the
hotel chooses to sell additional bottled water in the guest Compliance is required by January 1, 2021.
room, the brand must be different from the Honors Benefit
bottled water. The hotel must use the required bottled NOTE: This Standard does not apply in locations where
water neck tag (available on marKIT). the local water is not rated for guest consumption and
complimentary bottled water is provided to all guests.
NOTE: This Standard does not apply in locations where
the local water is not rated for guest consumption and
complimentary bottled water is provided to all guests.

2 pairs of new, unused slippers must be provided prior to

Minimum quantity required: arrival in each suite and Executive guest room.
302.08.B • (2) - Pairs of Slippers in each suite and Executive guest Revision Australasia
room NOTE: This requirement does not apply to rubber
sandals.

2 pairs of new, unused slippers must be provided prior to

arrival in each guest room.
Minimum quantity required:
302.08.B Revision Asia Pacific
• (2) - Pairs of Slippers in each guest room
NOTE: This requirement does not apply to rubber
sandals.

The hotel must provide the following items as part of the

303.00 Brand-approved In-Room Coffee/Tea Service Content Deleted Deletion Global
solution. Regardless of length of stay, all items must be

Summary-4 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
 Change Applicable
Standard No. Old Summary New Summary
Type Locations

replenished daily on a complimentary basis to the defined

quantities.

310.05 BATH SOAP BAR (1.25 oz. / 35g) BATH SOAP BAR (1.25 oz. / 35g) Revision Americas

312.00 Addition Americas

If the hotel chooses to provide full size bath product

dispensers, the hotel must provide the 12.1 fl. oz. SOLera
bath product dispensers with the Brand’s bath amenity
line, Verbena & Lavender by Crabtree & Evelyn.
312.01 Addition Americas
SOLera bath product dispensers must be installed on
bath/shower walls for the following brand approved
amenities:

312.02 12.1 fl. oz. in SOLera bath product dispenser Addition Americas

312.03 12.1 fl. oz. in SOLera bath product dispenser Addition Americas

12.1 fl. oz. in SOLera bath product dispenser

312.04 Addition Americas
NOTE: A bath soap bar is not required if using 12.1 fl. oz.
Shower Gel in SOLera bath product.

The hotel must implement a minimum of 3 Five Feet to The hotel must implement a minimum of 3 Five Feet to
Fitness rooms. Prior to implementation, the hotel must Fitness rooms. Prior to implementation, the hotel must
obtain an approved layout for Five Feet to Fitness from obtain an approved layout for Five Feet to Fitness from
Caribbean |
the Hilton Fitness team. Please refer the Hilton Fitness team. Please refer Central
to www.fivefeettofitness.hilton.com for required buildout, to www.fivefeettofitness.hilton.com for required buildout, America |
equipment, and FF&E. Five Feet to Fitness is the only equipment, and FF&E. Five Feet to Fitness is the only Canada |
318.01 Revision
approved in-room fitness solution. approved in-room fitness solution. South America
| Europe |
Compliance with the Five Feet to Fitness program is Compliance with the Five Feet to Fitness program is Middle East
and Africa
required for all new construction, PIPs, and for existing required for all new construction, PIPs, and for existing
hotels at the time of fitness center refresh OR hotels at the time of fitness center refresh OR
by December 31, 2021, whichever comes first. by December 31, 2023, whichever comes first.

Summary-5 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
 Change Applicable
Standard No. Old Summary New Summary
Type Locations

The hotel must operate a bar/lounge space that serves The hotel must operate a lobby bar/lounge that serves
liquor, beer, wine and non-alcoholic beverages and may liquor, beer, wine and non-alcoholic beverages. The
405.01 Revision Global
be an integrated component zoning within the restaurants lounge/bar must be open to non-guests and portray a
concept. unique local scene.

The hotel must comply with all menu offering requirements

405.05 Addition United States
by April 1, 2020.

All wines by the glass are to be presented, tasted and

405.05.C Addition United States
poured upon acceptance.

405.05.C.1 Addition United States

HOTEL AND RESIDENCE DESIGNATION ONLY:

Executive Lounges are required and must comply with the
below minimum requirements unless otherwise dictated by Executive Lounges are required and must comply with the
a compliance date. below minimum requirements unless otherwise dictated by Asia Pacific |
a compliance date. Europe |
413.00 Revision
RESORT DESIGNATION ONLY: Middle East
RESORT DESIGNATION ONLY: and Africa
Executive Lounges are optional. If provided, the hotel
must comply with the below minimum requirements. Executive Lounges are optional. If provided, the hotel
must comply with the below minimum requirements.

Caribbean |
Executive Lounges are required and must comply with the Executive Lounges are required and must comply with the Central
413.00 below minimum requirements unless otherwise dictated by below minimum requirements unless otherwise dictated by Revision America |
a compliance date. a compliance date. Mexico | South
America

CEREAL and/or NUTRITIONAL BARS (e.g. Kind Bar, Cliff Greater China
413.08.A.9 Bar, Nature Valley Granola, Quaker Oat Cereal Bar, etc.) Addition &
OR another similar item based on local market demand. Mongolia

Where Personal Viewing Screens (PVS) are installed,

disposable ear buds must be provided free to guests.
502.08.A Addition Asia Pacific
Earbuds must have a four foot cord, impedance of 32
ohms and sensitivity of 102 decibels. Earbuds can be

Summary-6 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
 Change Applicable
Standard No. Old Summary New Summary
Type Locations

made available upon request with appropriate signage.

See Fitness.Hilton.com for Brand recommended earbuds.

The below standard is mandatory for all hotels with 5,000

sq ft of meeting space or greater.

The hotel must incorporate “Meet with Purpose” in every

meeting and event. “Meet with Purpose” highlights socially
and environmentally responsible ways for planners to
reduce waste, improve efficiencies and incorporate well-
being into their meetings.
Europe |
603.01 Addition Middle East
Please refer to the “EMEA Meet with Purpose Playbook” and Africa
for the Operations, Marketing and Sales requirements of
this program.

PATH: THE LOBBY > BRANDS > [HOTEL BRAND] >

PRODUCT & SERVICE INITIATIVES > MEET WITH
PURPOSE

Compliance is due March 1, 2020.

Water (fruit infused, sparkling, or still) must be available in

603.02.A.1 all meeting rooms. Compliance is required by December Addition Global
31, 2021.

Glassware must be a minimum of 6 oz. high-quality

acrylic. Brand-approved disposable glassware may be
603.02.A.2 used for groups over 250 attendees or upon request. Addition Global
Styrofoam is not permitted. Compliance is required by
December 31, 2021.

For meetings consisting of 20 attendees or less, water

must be provided in glass, high-quality acrylic, or stainless
603.02.A.3 Revision Global
steel pitchers placed on trivets. For meetings consisting of
more than 20 attendees, high-quality decorative or

Summary-7 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
 Change Applicable
Standard No. Old Summary New Summary
Type Locations

covered water dispensers must be available. Back of the

house equipment may not be utilized for guest use.
Compliance is required by December 31, 2021.

Instructions on how to connect to WIFI (available on

603.02.H marKIT) must be clearly visible. Compliance is required Revision Global
by December 31, 2021.

For meetings consisting of 20 attendees or less, the

following must be available at a minimum of one hour prior
to the contracted start time:

• Equipment so that each meeting attendee has access

to at least one (1) power outlet. Power must be
603.02.I accessed by wall power outlets or (if required) power Revision Global
extension equipment such as power strips, extension
cords, or modular power distribution towers. Power and
cable outlets and cords must be concealed from view
using cable management.

Compliance is required by December 31, 2021.

• Adaptors that allow connectivity between a variety of

devices (e.g., Apple, PC, Android, etc.).Wireless screen
sharing capability is preferred. Wired options are
permitted.
• Compatible accessories such as Slide Clickers, Laser
603.05.I Addition Global
Pointers, etc.

PATH: THE LOBBY > PRODUCT INNOVATION >

MEETINGS & EVENTS > TECH CATALOG ORDERING
GUIDE

Summary-8 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
 Change Applicable
Standard No. Old Summary New Summary
Type Locations

The hotel must have the following audiovisual equipment

available at the hotel, or through an outside vendor in a
reasonable timeframe (compliant with 603.06):

• Visual aids including whiteboards, easels, and paper flip

603.07 Revision Global
charts or digital flip charts. Paper flip charts must be
unused and applicable markers and erasers must be in
acceptable working condition.

Compliance is required by December 31, 2021.

An Event/Meeting Manager or supervisor must provide a

means of direct communication (such as email, phone, or
text messaging application compliant with 709.04) to the
event facilitator that may be used from within the event
space.

Guest requests, inquiries, problems or complaints

603.08 Revision Global
received by the Event/Meeting Manager must be
responded to and dealt with to the satisfaction of the guest
within 15 minutes, or within a reasonable timeframe
committed to by the Event/Meeting Manager when more
time is needed.

Compliance is required by December 31, 2021.

A minimum of 2 meeting rooms or 10% of the meeting

room count (whichever is higher; excludes ballrooms and
pre-function space), must be brand-approved Unique
Meeting Concept Rooms.
606.00 Addition Global
The hotel may opt to utilize a Brand-developed concept
(refer to THE LOBBY > PRODUCT INNOVATION >
MEETINGS & EVENTS for more information on brand-
developed concepts) or implement an alternative meeting
room concept. All briefs and plans must be reviewed and

Summary-9 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
 Change Applicable
Standard No. Old Summary New Summary
Type Locations

approved by Hilton Brand and Regional Architecture

Design and Construction prior to commencement of any
work.

Compliance is required by December 31, 2022.

Complimentary Standard Internet access must be offered Complimentary Standard Internet access must be offered
in the following locations (where applicable): in the following locations (where applicable):

• Lobby • Lobby
• Bar/Lounge and Prominent Guest Dining Areas • Bar/Lounge and Prominent Guest Dining Areas
• Executive Lounge • Executive Lounge
• Self-Service Business Center • Self-Service Business Center

This must be provided through automatic access or This must be provided through automatic access or
access cards. Complimentary Standard public area access cards. Complimentary Standard public area
Internet access must be set at 5 Mbps at a minimum. Internet access must be set at 10 Mbps at a minimum.

The hotel must choose one of the following options for The hotel must choose one of the following options for
guest Internet access: guest Internet access:
710.07 Revision Global
• Complimentary standard Internet access and paid • Complimentary standard Internet access and paid
premium Internet access premium Internet access
• Paid standard Internet access and paid premium • Paid standard Internet access and paid premium
Internet access Internet access

All paid offerings must be made available to guests at All paid offerings must be made available to guests at
prices that are competitive with prevailing charges in the prices that are competitive with prevailing charges in the
local market. local market.

All hotels must set individual bandwidth user caps which All hotels must set individual bandwidth user caps which
enable a minimum of 5 Mbps download/upload or higher enable a minimum of 10 Mbps download/upload or higher
for Standard Internet access and a minimum of 15 Mbps for Standard Internet access and a minimum of 30 Mbps
download/upload or higher for Premium Internet access download/upload or higher for Premium Internet access
and have sufficient bandwidth to deliver to that standard. and have sufficient bandwidth to deliver to that standard.

Summary-10 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
 Change Applicable
Standard No. Old Summary New Summary
Type Locations

The bandwidth user caps for the Premium offering must The bandwidth user caps for the Premium offering must
always be at least 3 times higher than the Standard always be at least 3 times higher than the Standard
offering. offering.

The hotel may charge for Internet in the meeting space. The hotel may charge for Internet in the meeting space.
Pricing for the service must be competitive with prevailing Pricing for the service must be competitive with prevailing
charges in the local market. charges in the local market.

The fitness center must be equipped with a house

telephone that has the following capabilities:

• Allows direct calls to outside Emergency Responders

(i.e., 911, 999, etc.)
The fitness center must be equipped with a house
• Allows direct calls to a location that is manned 24 hours
712.04.F telephone that can automatically dial to the front desk and Revision Americas
a day
meet the Emergency Services Requirements.
Compliance with this standard is in addition to the hotel's
independent obligation to comply with all applicable laws,
rules, and regulatory requirements, for which the hotel is
solely responsible.

The swimming pool area must be equipped with a house

telephone that has the following capabilities:

• Allows direct calls to outside Emergency Responders

(i.e., 911, 999, etc.)
The swimming pool area must be equipped with a house
• Allows direct calls to a location that is manned 24 hours
712.04.G telephone that can automatically dial to the front desk and Revision Americas
a day
meet the Emergency Services Requirements.
Compliance with this standard is in addition to the hotel's
independent obligation to comply with all applicable laws,
rules, and regulatory requirements, for which the hotel is
solely responsible.

Summary-11 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
 Change Applicable
Standard No. Old Summary New Summary
Type Locations

The hotel must install Connected Room Edge Controllers The hotel must install Connected Room Edge Controllers
in all guest rooms. in all guest rooms.
713.01.G Addition United States
Compliance is due December 31, 2020 or within 1 year of Compliance is due December 31, 2020 or within 1 year of
installation of UnoNet. installation of UnoNet.

All guest rooms and bathrooms must be fully serviced and

All guest rooms and bathrooms must be fully serviced and
cleaned on a daily basis, unless the hotel is participating
cleaned on a daily basis. Hotels may not offer any kind of
in the Brand Approved Housekeeping Opt Out Program,
compensation for guests who opt out of receiving
Choose to Be Green.
housekeeping service.
RESIDENCE DESIGNATION ONLY:
722.03.A RESIDENCE DESIGNATION ONLY: Revision Global
Full housekeeping service must be offered a minimum of
Full housekeeping service must be offered a minimum of
three times a week with additional service available upon
three times a week with additional service available upon
request. Additional housekeeping service may be offered
request. Additional housekeeping service may be offered
at a cost to the guest.
at a cost to the guest.

Room attendants must change sheets every third day of a Room attendants must change sheets every third day of a
guest’s stay and on check-out, unless any of the following guest’s stay and on check-out, unless any of the following
occur: occur:
• Guest requests that their sheets be changed; • Guest requests that their sheets be changed;
• Linen is stained or damaged in any way; • Linen is stained or damaged in any way;
722.12 Revision Americas
• There is a discrepancy between Front Office and • There is a discrepancy between Front Office and
Housekeeping on the room status. Housekeeping on the room status.
• Guest is participating in the Choose to be Green • Guest is participating in the Choose to be Green
Housekeeping Opt Out Program. For details, see Housekeeping Opt Out Program. For details, see
Standard 722.15. Standard 722.15.

Room attendants only change towels on check-out or Room attendants only change towels on check-out or
when the towels are on the floor or in the bathtub unless when the towels are on the floor or in the bathtub unless
any of the following occur: any of the following occur:
722.13 Revision Global
• Guest requests to have towels changed by calling the • Guest requests to have towels changed by calling the
Guest Service Hotline or Housekeeping Department; Guest Service Hotline or Housekeeping Department;
• The terry is stained or damaged; or • The terry is stained or damaged; or

Summary-12 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
 Change Applicable
Standard No. Old Summary New Summary
Type Locations

• There is a discrepancy between Front Office and • There is a discrepancy between Front Office and
Housekeeping on the room status. Housekeeping on the room status.

The hotel must comply with the following minimum The hotel must comply with the following minimum
requirements for the Choose to be Green Housekeeping requirements for the Choose to be Green Housekeeping
Opt Out Program: Opt Out Program:

• The Choose to be Green Program is the only • The Choose to be Green Program is the only
Housekeeping Opt-Out Program approved by the Housekeeping Opt-Out Program approved by the
Brand. No other variations or alternative incentives are Brand. No other variations or alternative incentives are
permitted. permitted.
722.15 • The In-Room Housekeeping Opt-Out Card (available on • The In-Room Housekeeping Opt-Out Card (available on Revision Americas
marKIT) must be provided in each guest room. marKIT) must be provided in each guest room.
• Hilton Honors Incentive Points (HIPs) request forms • Hilton Honors Incentive Points (HIPs) request forms
must be submitted weekly. must be submitted weekly.

Compliance is required by March 31, 2020. Compliance is required by March 31, 2020.

NOTE:Please refer to the Choose to be Green Program NOTE: Please refer to the Choose to be Green Program
Guide for specific guidelines. Guide for specific guidelines.

The hotel must utilize LightStay, Hilton's Travel with

The hotel must utilize LightStay, Hilton's Travel with
Purpose performance measurement platform. All
Purpose performance measurement platform. All
requirements below refer to LightStay functionality. New
725.01 requirements below refer to LightStay functionality. New Revision Global
hotels must comply with all Brand Standards in this
hotels must comply with all Brand Standards in this
section within three to six months of opening, as described
section within three months of opening.
below.

The hotel must complete its property survey and

The hotel must complete its property survey and
operations survey within three months of opening. These
725.01.A operations survey. These two surveys must be reviewed Revision Global
two surveys must be reviewed and updated as applicable
and updated every year before April 30.
every year before April 30 of each year.

Summary-13 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
 Change Applicable
Standard No. Old Summary New Summary
Type Locations

The hotel must input the following data on a monthly

basis:
The hotel must input the following data within six months • All applicable energy sources' consumption and cost
of opening and continue to update the data on a monthly including electric, steam, gas, solar PV, etc.
basis: • All applicable water sources' consumption and cost
including municipal water, "grey" water, etc.
• All applicable energy sources' consumption and cost
• All applicable waste streams' output and cost including
(e.g., electric, steam, gas, solar PV, etc.)
solid waste, recycling, food/organic waste, hazardous
725.01.B • All applicable water sources' consumption and cost Revision Global
waste, etc.
(e.g., municipal water, "grey" water, etc.)
• All applicable volunteering events including Earth
• All applicable waste streams' output and cost (e.g.,
Week, Careers@Hilton, or Global Week of Service
solid waste, recycling, food waste, hazardous, etc.)
events, including number of people impacted.
The hotel must correct all alerts for missing, incomplete or • All applicable donations, including food donation, soap,
outside range data within 30 days of the alert. toiletries, linens, FF&E, etc.

The hotel must correct all alerts for missing, incomplete or

outside range data within 30 days of the alert.

The hotel must input the following item on LightStay™

• The hotel must have annual energy, water, and waste
within six months of opening:
reduction goals.
• The hotel must have annual energy reduction, water
725.01.C Revision Global
reduction, and waste diversion goals. These three goals
These goals must be reviewed and saved on LightStay™
must be saved on LightStay™ before April 30 of each
before April 30 of each year.
year.

The hotel must recycle all used soap bars through the
Brand-approved program, Clean the World.
Dominican
Compliance is due January 1, 2020. Republic |
725.04.B Revision
Canada |
PATH: LOBBY > DEPARTMENTS > CORPORATE United States
RESPONSIBILITY > ENVIRONMENTAL IMPACT >
WASTE > RECYCLE SOAP

Summary-14 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
 Change Applicable
Standard No. Old Summary New Summary
Type Locations

Austria |
Belgium |
Finland |
France |
The hotel must recycle all used soap bars through the Germany |
Greece |
Brand-approved program, Clean the World. Iceland |
Ireland | Italy |
Compliance is due June 30, 2020. Luxembourg |
725.04.B Revision
Netherlands |
PATH: LOBBY > DEPARTMENTS > CORPORATE Norway |
RESPONSIBILITY > ENVIRONMENTAL IMPACT > Poland |
Portugal |
WASTE > RECYCLE SOAP Spain |
Sweden |
Switzerland |
United
Kingdom

If the hotel provides an electronic “Do Not Disturb” If the hotel provides an electronic “Do Not Disturb”
806.02.A Revision Global
function, a door hanger is not required. function, a door hanger is not required.

In regions where plastic is prohibited, re-usable laundry

806.02.J Content Deleted Deletion Global
bags are permitted.

If the hotel chooses to activate or maintain social

channels, it must comply with the Standards below.
Additional guidance may be found on marKIT and the
813.00 Revision Asia Pacific
Hilton Social Hub. Contact Marketing & eCommerce
Consulting (MECC) for more information about the Brand
and Enterprise Social Media Guidelines.

If the hotel chooses to activate or maintain social

The hotel may choose to activate its own social media
channels, it must comply with the Standards below.
channels in accordance with the Brand Social Media Americas |
Additional guidance may be found on marKIT and the
Guidelines, but only if the hotel’s TripAdvisor Negative Europe |
813.00 Hilton Social Hub. Contact the eCommerce Consulting Revision
Response Rating is above the Brand’s average rating. Middle East
Group (ECG) for more information about the Brand and and Africa
Hotel must consult with their eCommerce Manager and
Enterprise Social Media Guidelines.
BPS before initiating.

Summary-15 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
 Change Applicable
Standard No. Old Summary New Summary
Type Locations

For more information, please visit

www.HiltonECGsupport.com.

The hotel must meet the following requirements in order to

create new social channels or continue the operation of
existing social channels:
By creating social channels and having a presence in • Register a Social Media Champion through PIM. In
social media, the hotel acknowledges it will ensure order to register as a Social Media Champion the Team
adequate management of these social channels daily and Member must have approval from the GM to manage
moderate, respond, and service these channels as their hotel’s social media presence
needed. • Maintain a 90% or higher TripAdvisor Negative (1-3)
Review Response Rate for the previous calendar year
• Include full proper name of the hotel as it appears on
813.01 • Post at least once per channel, per month Revision Global
Brand.com in the hotel’s handle (online name)
• Use Sprinklr, Hilton’s only approved enterprise-wide
whenever possible.
social media management tool, to manage and post to
• Choose the best images of the hotel for use in social
their social media channels, or when not available, post
channels. Ensure the hotel has appropriate permission
natively through each social channel. No other third
to use any copyrighted materials and has obtained
party social management tools may be connected to
proper release forms from any people in images.
the hotel’s social channels without express approval
from the corporate Social Governance and Operations
team. Click here for information on obtaining a Sprinklr
license.

The hotel may only create social media accounts on the

approved channels listed below. Requests for additional
channels not listed here must be submitted to the
corporate Social Governance and Operations team and
will be reviewed and processed on a case by case basis.
813.02 Revision Asia Pacific
Approved Channels:

• Facebook
• Twitter (Japan Only)
• Instagram
• Weibo (China Only)

Summary-16 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
 Change Applicable
Standard No. Old Summary New Summary
Type Locations

• WeChat (China Only)

• Line (Japan Only)

Social media marketing for hotel-related amenities

(weddings, spa, restaurant(s), golf course/club, public
facing team member/employee accounts, etc.) must be
run through the hotel’s social account. The hotel may not
create separate social media accounts for each amenity
without express approval from the corporate Social
Governance and Operations team.

The hotel may only create social media accounts on the

approved channels listed below. Requests for additional
channels not listed here must be submitted to the
corporate Social Governance and Operations team and
will be reviewed and processed on a case by case basis.

Approved Channels:
Channels must include hotel contact information and a
direct link to the hotel homepage on brand.com. Channels • Facebook Americas |
must be created with a generic e-mail address (rather than • Twitter Europe |
813.02 Revision
one belonging to an individual employee). The hotel must • Instagram Middle East
keep a file of registration e-mail addresses, user IDs and • VK (Russia only) and Africa
passwords for all hotel channels.
Social media marketing for hotel-related amenities
(weddings, spa, restaurant(s), golf course/club, public
facing team member/employee accounts, etc.) must be
run through the hotel’s social account. The hotel may not
create separate social media accounts for each amenity
without express approval from the corporate Social
Governance and Operations team.

Social media accounts must be created with a generic e-

Do not use third-party applications on the hotel’s social
mail address (not an individual Team Member) unless
813.03 media pages. The hotel cannot control the safety of these, Revision Global
otherwise instructed by the Social Media Operations team.
or pathways from these applications.
The login credentials for such accounts must be shared

Summary-17 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
 Change Applicable
Standard No. Old Summary New Summary
Type Locations

with at least 2 Team Members at the property to avoid loss

of access. The hotel must take appropriate steps to
maintain access to manage its social media accounts and
notify the corporate social team immediately if access is
lost.
• Facebook: The hotel’s Facebook page must be set up
as a business page and connected to at least two Team
Members’ personal Facebook accounts. According to
Facebook’s guidelines, the hotel may not create a
dummy personal account to manage the business
Facebook page.
• The hotel must connect their business Facebook
page to the brand’s Facebook Location Structure.
Instructions on how to connect and information about
the location structure are available on the Hilton
Social Hub
• Instagram: The hotel’s Instagram account must be
created as a business account and connected to its
business Facebook page.
• The hotel must comply with all laws related to social
media, including FTC guidelines in the US. Compliance
with this standard is in addition to the hotel's
independent obligation to comply with all applicable
laws, rules, and regulatory requirements, for which the
hotel is solely responsible.
• Channels created prior to May 2019 must maintain a
minimum of 100 followers. New channels must achieve
100 followers within 3 months of account creation
• The hotel must adhere to the platform’s guidelines
regarding review solicitation. The hotel may not offer
incentives in exchange for reviews. In order to share
positive guest reviews on social media, the hotel must
follow the User Generated Content process outlined on
the Hilton Social Hub

Summary-18 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
 Change Applicable
Standard No. Old Summary New Summary
Type Locations

Never use internal databases of guest information through

social channels. Use of this information is restricted to
The hotel must follow Hilton guidelines regarding use of
protect the privacy of guests and business partners.
813.04 Personal Identifiable Information (PII) for social media Revision Global
Contact information collected through a social media
marketing.
channel may only be used through the channel in which it
was collected.

All promotions, surprise and delight campaigns, and offers

promoted through social channels must adhere to
individual platform guidelines and be accompanied by
terms and conditions provided by Legal and reviewed by
the applicable eCommerce manager. All promotions, offers, contests, and sweepstakes
promoted through social channels must adhere to the
Follow brand marketing, identity, advertising, online and
individual platform guidelines, be approved by the brand,
public relations guidelines in addition to relevant laws
include lawful terms and conditions, and be reviewed by
813.05 concerning marketing, advertising and intellectual Revision Global
legal counsel. Compliance with this standard is in addition
property. Comply with laws governing copyright and fair
to the hotel's independent obligation to comply with all
use of copyrighted material owned by others. Link to
applicable laws, rules, and regulatory requirements, for
online references and original source materials directly.
which the hotel is solely responsible.
The hotel may not solicit online consumer reviews or
directly post online consumer reviews. Such activity
includes encouraging guests to post reviews and/or
offering incentives in exchange for reviews.

The hotel must ensure adequate management of all active

social accounts daily and moderate, respond, and service
Use Brand-approved templates for channel design, when
813.06 these accounts. The Social Media Operations team will Revision Global
applicable.
hide or deactivate social media accounts that are non-
compliant.

The hotel must offer all rates, inventory and products The hotel must offer all rates, inventory and products
available to the general public through official Hilton available to the general public through official Hilton
814.01 booking channels (“Hilton Channels”), which include Hilton booking channels (“Hilton Channels”), which include Hilton Revision Global
websites, Hilton call centers and the Hilton Honors App. websites, Hilton call centers and the Hilton Honors App.
No general public rates, inventory or products may be sold

Summary-19 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
 Change Applicable
Standard No. Old Summary New Summary
Type Locations

No rates, inventory or products may be sold through any

non-Hilton website or any other non-Hilton channel unless
also made available (at no less favorable terms, at the
through any non-Hilton website or any other non-Hilton
same time and to the same extent) to the Hilton
channel unless also made available (at no less favorable
Channels.
terms, at the same time and to the same extent) to the
Hilton Channels. All general public rates, inventory and
If the hotel seeks to provide non-Hilton websites or any
products must be consistent across all Hilton Channels. If
other channel (including third-party resellers and
the hotel chooses to provide non-Hilton websites or any
wholesalers, merchant model websites, GDS, etc.) with a
other channel (including third-party resellers and
rate offering that is lower than what is currently being
wholesalers, merchant model websites, GDS, etc.) with a
offered through the Hilton Channels, that new lower rate
general public rate offering that is lower than what is
must be made available at no less favorable terms, at the
currently being offered through the Hilton Channels, that
same time and to the same extent through the Hilton
new lower rate must be made available (at no less
Channels.
favorable terms, at the same time and to the same extent)
through the Hilton Channels. The hotel may provide lower
The hotel may provide lower rate offerings to Hilton
rate offerings to Hilton Accredited third parties without
Accredited third parties without being required to offer the
being required to offer the same low rates to the Hilton
same low rates to the Hilton Channels only if: the hotel
Channels only if: the hotel brand is not discernible at or
brand is not discernible at or before the time of purchase
before the time of purchase (true opaque channels); or the
(true opaque channels); or the third party is a wholesaler
third party is a wholesaler who resells such rates only in
who resells such rates only in bundled packages to the
bundled packages to the guest where the hotel rate is not
guest where the hotel rate is not discernible.
discernible. In addition to other remedies, if the hotel
violates this Brand Standard, it will be charged the actual
In addition to other remedies, if the hotel violates this
cost of the resolution (at a minimum honoring the lowest
Brand Standard, it will be charged the actual cost of the
price) plus the current Guest Assistance intervention fee.
resolution (at a minimum honoring the lowest price) plus
Violations will be documented and escalated through the
the current Guest Assistance intervention fee. Violations
normal Quality Assurance process. The hotel must honor
will be documented and escalated through the normal
the Price Match Guarantee (or its successor URL), as
Quality Assurance process.
such Price Match Guarantee may change from time to
time.
The hotel must honor the Price Match Guarantee (or its
successor URL), as such Price Match Guarantee may
change from time to time.

Summary-20 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
 Change Applicable
Standard No. Old Summary New Summary
Type Locations

Prior to implementation, resort fees must be reviewed by

Brand Management and approved via the designated
brand process. To be eligible to implement a resort fee, a
hotel must:

• Be listed on www.hiltonresorts.com
• Include the word “resort” in the property’s legal name
(exceptions may be granted for Collection branded
hotels)
• Be substantially compliant with all applicable resort
Brand Operating and Design, Construction and
Renovation Standards
• Be located in a resort destination where at least one
local market STR primary competitive set hotel applies
a resort fee
• The Brand may revoke the Resort Fee if the following
requirements are not met:
814.05.A • Must not be in financial default with the Brand Addition Americas
• If applicable, must have a passing grade on the
Product Improvement Plan as per the most recent
QA Brand/Compliance report
• Must have an acceptable SALT score or better per
the most recent QA/Brand Compliance report
• Must maintain a Quality Assurance score of 85% or
higher
• Accept a liberal rebate policy for any guest disputes

A Resort Fee may be considered by the Brand if the hotel

meets all of the following criteria:

• Represents a bundle of amenities that would otherwise

be charged individually upon use of the amenity (e.g.,
Parking, selected third-party activities, etc.)
• Offers complimentary basic internet for non-Diamond
guests

Summary-21 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
 Change Applicable
Standard No. Old Summary New Summary
Type Locations

• Does not include amenities and/or services that are

required as free in the brand’s operating standards
(e.g., newspapers, pool towels, etc.)
• If applicable, hotel owner must sign and return the
Mandatory Guest Fee amendment to the Agreement
which includes the inclusion of Mandatory Fees as
Gross Rooms Revenues or Total Room Revenues for
purposes of calculating royalty and program/GSB fees

NOTE: For hotels that have implemented this charge prior

to August 12, 2019, this standard will be effective upon
the expiration of the current waiver.

Prior to implementation, an urban destination fee must be

reviewed by Brand Management and approved via the
designated brand process. Conversion hotels that have
had an urban destination fee or equivalent program for at
least 365 days prior to entry into the Hilton system will be
permitted to continue their existing program until the end
of the next budget cycle, at which time the hotel must
conform to Hilton’s Urban Destination Fee program.

To be eligible to implement an Urban Destination Fee, a

hotel must:
814.05.B Addition Americas
• Be located in an urban area as approved by the Brand.
An urban area is defined as being within a 5 mile
perimeter (As defined by geocentric measurements on
Hilton.com. (For example: Hilton NY Midtown is .43
miles from New York, NY center)) of a major city center.
• Be located where at least one nationally recognized
branded hotel in the local market STR primary
competitive set charges a similar fee
• The Brand may revoke the Urban Destination Fee if the
following requirements are not met:

Summary-22 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
 Change Applicable
Standard No. Old Summary New Summary
Type Locations

• Must not be in financial default with the Brand

• If applicable, must have a passing grade on the
Product Improvement Plan as per the most recent
QA/Brand Compliance report
• Must have an acceptable SALT score or better per
the most recent QA/Brand Compliance report
• Must maintain a Quality Assurance score of 85% or
higher
• Accept a liberal rebate policy for any guest disputes

The Urban Destination Fee MUST include only the

following items:

• Complimentary premium guest internet for all non-

Diamond guests
• Food and beverage credit of a specific dollar amount
equal to the proposed mandatory fee
• One additional on-property benefit or amenity

An Urban Destination Fee may be considered by the

Brand if the hotel meets all of the following criteria:

• Does not include amenities and/or services that are

required as free in the brand’s operating standards
(e.g., newspapers, pool towels, etc.)
• If applicable, hotel owner must sign and return
Mandatory Guest Fee amendment to the Agreement
which includes the inclusion of
Mandatory Fees as Gross Rooms Revenues or Total
Room Revenues for purposes of calculating royalty and
program/GSB fees.

NOTE: For hotels that have implemented this charge prior

to August 12, 2019, the standard will go into effect on
December 31, 2020.

Summary-23 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
 Change Applicable
Standard No. Old Summary New Summary
Type Locations

A Pass-Through Fee is a payment charged and collected

by the hotel from a guest that fits all of the following
criteria:

• Levied by a 3rd party or external entity (not to include

voluntary cooperation among hotels or contractual
obligations entered into by the hotel owner)
• Paid to a 3rd party or external entity in the exact
amount charged and collected
• Not a gratuity or gratuity-like payment
• Not classified as a tax
Add-on fees must be approved by the Brand Management
Prior to implementation, these fees must be approved by
Team through the waiver process. Add-on fees, other than
814.07 Revenue Management via the appropriate charge Revision Americas
resort charges, must be “opted in” by each guest and must
submission form.
be clearly disclosed before the charge is incurred.
Examples of Pass-Through Fees include, but are not
limited to, the following:

• Destination Marketing Fee

• Tourism Public Improvement District Fee (TPID)
• Tourism Assessment
• Improvement Assessment
• Any other similar fees

NOTE: Only a bona-fide tax can be entered in the tax

fields.

Quality Assurance Auditors, PIP Team, Renovation Cycle

Management team members, or other Brand personnel
conducting consultations, evaluations or other business
that benefits the hotel must be offered complimentary
816.10 Addition Americas
room and tax, meals on property and regular incidentals.

An opening or converting property must provide

complimentary lodging for Hilton team members traveling

Summary-24 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
 Change Applicable
Standard No. Old Summary New Summary
Type Locations

for the opening process. If the converting property is in

operation, lodging must be provided at the property. If, for
any reason, rooms are not available in the opening hotel,
lodging must be provided at a property in market at the
opening hotel’s expense.

All hotels must participate in the Brand’s EDGE program

that includes eCommerce and search engine marketing.
Hotels that participate in the International Reservation
The hotel must participate in the Corporate Hilton
Fund (IRF) will not transition to EDGE at this time.
Advance program which is a simplified digital paid media
Participating hotels are required to submit their EDGE strategy, metasearch top-up, and destination marketing
commission reports daily and pay all associated program co-op. Bookings via digital channels, including brand
fees on consumed commissionable online bookings websites, program-funded paid media, price-comparison
819.03 Revision Americas
including Pay-per-click (PPC) advertising (paid search), sites, destination marketing campaigns, and other direct
display advertising, price comparison sites and other bookings are commissionable.
direct response paid media as outlined per this program.
For more details on the Advance program, please visit
For more details on the Edge program, please follow the
Hilton.com/Advance.
PATH below.
PATH: THE LOBBY > DEPARTMENT > MARKETING-
AMERICAS

Participation in FastPay, and payment of group

intermediary commission via FastPay, is required.

Fastpay is a program that has the built-in technology to

automate and centrally pay commissions to group
intermediaries, facilitating a more efficient billing process
and reduced cancellation work by the hotel that will save Europe |
820.04 Addition Middle East
time and administrative costs. Hotel must use only Brand- and Africa
accredited group intermediaries. A list of the Brand-
accredited group intermediaries is available on the
Distribution services page on the Lobby.

Commission amounts paid to brand – accredited group

intermediaries via FastPay are calculated based on the

Summary-25 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
 Change Applicable
Standard No. Old Summary New Summary
Type Locations

room revenue and Ancillary items (F&B, Meeting space

rental) generated by the meeting and base group sales
commission rate as outlined in our group commission
guidelines.

To facilitate efficient and accurate payment, the group

pickup numbers must be turned in within 2 weeks of group
ending shoulder date. If group pickup is not received
within 2 weeks of group ending shoulder date, Distribution
Services will initiate payment to the group intermediary
based on the invoiced amount. Hotel must notify
Distribution Services if at least 90% of master bill room
revenue has not been paid at the time that the group pick
up is submitted. All FastPay commission payments must
be routed centrally through Distribution Services. Any
credits due to the hotel will be reflected on the monthly
Distribution Services/TACS invoice.

You and your management company must protect the

reputation of the hotel, Hilton and our affiliates at all
times. In the event that a Threat or Crisis Incident
adversely affects, or has the potential to adversely affect,
the reputation of the hotel or Hilton, you and your
903.05 Addition Global
management company must immediately create a plan to
repair any potential reputational damage to the hotel and/
or Hilton and our affiliates and must collaborate and obtain
approval from Hilton relating to such plan. Such Plan
must comply with Section 903.00.

Provide guardrails at the top of all accessible retaining Provide guardrails at the top of all accessible retaining
walls with a 42"/1.0 m or more drop. Railings must be a walls with a 30"/1.0 m or more drop. Railings must be a
2501.02.L minimum of 42”/1.1 m in height and must have minimum of 42”/1.1 m in height and must have Revision Global
intermediate rails or ornamental pattern such that a 4”/102 intermediate rails or ornamental pattern such that a 4”/102
mm diameter sphere is not able to pass through and that mm diameter sphere is not able to pass through and that

Summary-26 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
 Change Applicable
Standard No. Old Summary New Summary
Type Locations

children cannot climb (i.e. horizontal rails). Refer to children cannot climb (i.e. horizontal rails). Refer to
2516.00 for Fire Protection and Life Safety Requirements. 2516.00 for Fire Protection and Life Safety Requirements.

Middle East
2502.02.S Revision
and Africa

Wall: Epoxy paint, porcelain tile, natural stone, fiberglass Wall: Epoxy paint, porcelain tile, natural stone, fiberboard
2504.01.Q.2 reinforced plastic (FRP), fire-resistant extruded PVCu reinforced plastic (FRP), fire-resistant extruded PVCu Revision Global
seamless wall cladding seamless wall cladding

The walls must be a minimum fiberboard reinforced plastic The walls must be a minimum fiberglass reinforced plastic
(FRP), porcelain tile. Walls behind the cooking and (FRP), porcelain tile. Walls behind the cooking and
dishwashing areas must be of masonry construction or dishwashing areas must be of masonry construction or
2504.01.Q.2.a Revision Global
full-height tile, stainless steel or fiberglass-reinforced full-height tile, stainless steel or fiberglass-reinforced
panels. All joints must be sealed. All walls must meet code panels. All joints must be sealed. All walls must meet code
requirements and have a washable finish. requirements and have a washable finish.

2504.02.H.1.a Addition Global

2504.02.K.2 Addition Global

2504.02.L.5 Addition Global

A breakfast buffet is required for hotels having a single

A breakfast buffet is required for hotels having a single
food and beverage outlet (three meal restaurant) and/or
food and beverage outlet (three meal restaurant) and/or
with limited banquet space (under 500 ft²/46 m²) and daily
with limited banquet space (under 500 ft²/46 m²) and daily
cover counts in excess of 75 cover per day on average.
cover counts in excess of 75 cover per day on average.
The design of the buffet must be an integral part of the
2504.08.A The breakfast buffet bar or counter must be located in the Revision Global
restaurant. The buffet must be able to be dismantled so
hotel’s primary restaurant facility, with convenient access
that the counters transition after breakfast to dining
to the back of house kitchen or pantry. Sliding doors or
counters and display. Breakfast buffets that are closed off
partitions must be utilized and match the design and decor
with sliding doors or partitions must be submitted for
of the restaurant interior.
approval.

Europe |
2506.01.A A sundries/gift shop is optional. A Retail Market/Grab & Go is optional. Revision Middle East
and Africa

2507.01.M.3 Addition Global

Summary-27 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
 Change Applicable
Standard No. Old Summary New Summary
Type Locations

2507.01.M.9 Addition Global

2507.01.O.1 Addition Global

Seating must be stackable chairs (minimum of ten high) or

Seating must be stack type chairs or better, with padded
better, with padded seats and backs upholstered with
seats and backs upholstered with commercial fabric and
2507.01.O.1 commercial fabric and flex back with stacking bars. Chair Revision North America
flex back with stacking bars. Chair seat must be a
seat must be a minimum of 16”/400 mm wide x 22”/560
minimum of 16”/400 mm wide x 22”/560 mm deep.
mm deep.

Seating must be stackable chairs (minimum of eight high) Seating must be stackable chairs (minimum of ten high) or
or better, with padded seats and backs upholstered with better, with padded seats and backs upholstered with
2507.02.T.1 commercial fabric or better, flex back with stacking bars commercial fabric or better, flex back with stacking bars Revision North America
and leg bumpers. Stacking bars or ganging devices are and leg bumpers. Stacking bars or ganging devices are
optional. optional.

2507.03.K.3 Addition Global

2507.06.A.6 Addition Global

2507.06.A.7 Addition Global

2507.06.A.7.b Addition Global

2507.06.A.7.c Addition Global

2507.06.A.8 Addition Global

2507.06.A.13.e Addition Global

2507.06.A.13.f Addition Global

2507.06.A.14.b Addition Global

2507.06.A.15.a Addition Global

2507.06.A.15.b Addition Global

2507.06.A.15.c Addition Global

Summary-28 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
 Change Applicable
Standard No. Old Summary New Summary
Type Locations

The fitness center must comply with the minimum size

requirements in accordance with the schedule set forth
below:
The fitness center must comply with the minimum size
1. 0 – 150 keys = minimum 1,000 ft²/93 m²
requirements in accordance with the schedule set forth
2. 151 – 300 keys = minimum 1,200 ft²/112 m²
below:
3. 301 – 450 keys = minimum 1,500 ft²/139 m²
2508.01.D 1. 0 – 150 keys = minimum 500 ft²/46 m² Revision Asia Pacific
4. 451 – 1,000 keys = minimum 1,800 ft²/167 m²
2. 151 – 300 keys = minimum 600 ft²/56 m²
5. Greater than 1,000 keys add an additional 3 ft²/93 m²
3. 301 – 450 keys = minimum 800 ft²/74 m²
per key
4. 451 – 1,000 keys = minimum 1,000 ft²/93 m²
In addition to the fitness center each hotel may provide
Five Feet to Fitness rooms. Refer to Section 2508.01.Q
for details.

The fitness center must comply with the minimum size

requirements in accordance with the schedule set forth
below:
The fitness center must comply with the minimum size
1. 0 – 150 keys = minimum 1,000 ft²/93 m²
requirements in accordance with the schedule set forth
2. 151 – 300 keys = minimum 1,200 ft²/112 m² Americas |
below:
3. 301 – 450 keys = minimum 1,500 ft²/139 m² Europe |
2508.01.D 1. 0 – 150 keys = minimum 500 ft²/46 m² Revision
4. 451 – 1,000 keys = minimum 1,800 ft²/167 m² Middle East
2. 151 – 300 keys = minimum 600 ft²/56 m² and Africa
5. Greater than 1,000 keys add an additional 3 ft²/93 m²
3. 301 – 450 keys = minimum 800 ft²/74 m²
per key
4. 451 – 1,000 keys = minimum 1,000 ft²/93 m²
In addition to the fitness center each hotel is required to
have a minimum of three Five Feet to Fitness rooms.
Refer to Section 2508.01.Q for details.

When provided, entry gates to outdoor pools must be self-

Entry gates to outdoor pools must be self-closing and self-
closing and self-latching. The entry handles and/or latch
latching. The entry handles and/or latch must be mounted
2508.03.L.6 must be mounted at 48”/1.2 m above the finished floor (if Revision Global
at 48”/1.2 m above the finished floor (if allowed by local
allowed by local code) to prevent access by
code) to prevent access by unaccompanied children.
unaccompanied children.

The pool and whirlpool must have the international no The pool and whirlpool must have the international no
diving symbol and the words "NO DIVING" around the diving symbol and the words "NO DIVING" around the
2508.03.P.5 Revision Global
pool and whirlpool perimeter installed in the coping or pool and whirlpool perimeter installed in the coping or
immediately behind the coping. The text must be legibly immediately behind the coping. The international no diving

Summary-29 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
 Change Applicable
Standard No. Old Summary New Summary
Type Locations

symbol and the words "NO DIVING" must be installed

alongside depth markers, at the main point of entries into
displayed in contrasting characters in the English the pool and at least one along each perimeter of the pool.
language. Text in the local language may also be added. The text must be legibly displayed in contrasting
characters in the English language. Text in the local
language may also be added.

Hydraulic passenger elevators/lifts are allowed and must have Hydraulic passenger elevators/lifts are allowed and must have
the following minimum cab speeds: the following minimum cab speeds:

# Floo # Floo
Up Down Type Up Down Type
rs rs

2509.01.J.6 2-3 St 150 FPM/0.64 165 FPM/0.84 2-3 St 150 FPM/0.76 165 FPM/0.84 Revision Global
Hydraulic Hydraulic
ories m/s m/s ories m/s m/s

2-3 St 150 FPM/0.64 150 FPM/0.64 2-3 St 150 FPM/0.76 150 FPM/0.64
MRL gearless MRL gearless
ories m/s m/s ories m/s m/s

4-5 St 150 FPM/0.64 150 FPM/0.64 4-5 St 150 FPM/0.76 150 FPM/0.64
MRL gearless MRL gearless
ories m/s m/s ories m/s m/s

Service elevator/lift must have the following minimum cab Service elevator/lift must have the following minimum cab
speed: speed:

# Floors Speed Type # Floors Speed Type

2-5 Storie Hydraulic/MRL gearl 2-5 Storie Hydraulic/MRL gearl

2509.01.L.3 150 FPM/0.76 m/s 150 FPM/0.76 m/s Revision Global
s ess s ess

6-7 Storie 6-7 Storie

150 FPM/0.76 m/s MRL gearless 150 FPM/0.76 m/s MRL gearless
s s

8-14 Stori Geared/MRL gearles 8-14 Stori Geared/MRL gearles

530 FPM/1.78 m/s 530 FPM/2.69 m/s
es s es s

Summary-30 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
 Change Applicable
Standard No. Old Summary New Summary
Type Locations

14-20 Sto Gearless/MRL gearle 14-20 Sto Gearless/MRL gearle

500 FPM/2.54 m/s 500 FPM/2.54 m/s
ries ss ries ss

2510.01.A Entry Doors See Section 2514.01 for standard door requirements. Revision Global

Each door must have a latch set with an operating lever

Each door must have a latch set with an operating lever
2510.01.D.4 on the room side only. A blank plate must be installed on Revision Global
on the room side only.
the opposite side of the door.

Each door must have a thumb-turn deadbolt with 1"/25

Each door must have a thumb-turn deadbolt with 1"/25
2510.01.D.5 mm throw on guestroom side. A blank plate must be Revision Global
mm throw on guestroom side.
installed on the opposite side of the door.

2510.02 Reference 2514.01 for typical window requirements. Revision Global

Each bedroom and living area of a suite must each have a

Each living area of a suite must each have a minimum of 3
2510.06.A.7.b minimum of 3 ft³/0.08 m³ of drawer storage, measured Revision Global
ft³/0.08 m³ of drawer storage, measured inside the drawer.
inside the drawer.

2510.06.A.14.a Addition Global

2510.06.A.14.b Addition Global

2510.06.A.14.c Addition Global

2510.06.A.15.b Addition Global

2510.06.A.15.c Addition Global

2510.06.A.20.a Addition Global

2510.06.A.22.a Addition Global

The safe must be placed at a comfortable usage height for

The safe must always be secured to a masonry wall
the guest and must be secured to a stationary object. On
placed in a comfortable usage height for the guest unless Middle East
2510.06.F.2 the closet shelf, in a drawer, on a pedestal in the closet Revision
installed in the Hilton Valet™. Drawer type safes are and Africa
and inside case goods are approved locations. When the
allowed.
safe is placed inside a casegood, the casegood must

Summary-31 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
 Change Applicable
Standard No. Old Summary New Summary
Type Locations

provide structural integrity to support a minimum weight of

55 lbs/24 kgs for the safe. Metal supports across the
bottom of the drawer/shelf is required.

Refer to Section #2510.09.E.2## for Connected Room

2510.07.C Revision United States
requirements

If an in-room energy management solution based upon

occupancy is installed, it must include a door switch or If an in-room, occupancy based energy management
electronic lock interface to ensure that occupancy status is solution is installed, it must include a passive infrared
verified each time the entry door is opened. Once verified, occupancy sensor that uses wireless interface to building
the thermostat controls must remain in the occupied mode or room automation system. The system should assure Americas |
2510.07.C.2.f Revision
until the door or electronic lock is again activated. The that occupancy status is obtained through an automated Asia Pacific
system should ensure that occupancy status is obtained sensor. The sensor is not allowed to determine occupancy
through an automated sensor. However, occupancy through a key reader. Key reader HVAC control systems
status is not allowed to be obtained through the key are not allowed.
reader; key reader HVAC systems are not allowed.

If an in-room energy management solution based upon

If an in-room energy management solution based upon
occupancy is installed, it must include a door switch or
occupancy is installed, it must include a door switch or
electronic lock interface to ensure that occupancy status is
electronic lock interface to ensure that occupancy status is
verified each time the entry door is opened. Once verified,
verified each time the entry door is opened. Once verified, Europe |
the thermostat controls must remain in the occupied mode
2510.07.C.2.f the thermostat controls must remain in the occupied mode Revision Middle East
until the door or electronic lock is again activated. The and Africa
until the door or electronic lock is again activated. The
system should ensure that occupancy status is obtained
system should ensure that occupancy status is obtained
through an automated sensor. However, occupancy status
through an automated sensor. However, occupancy status
is not allowed to be obtained through the key reader; key
is not allowed to be obtained through the key reader.
reader HVAC systems are not allowed.

2510.07.C.6 Hilton must review and approve all selections. Hilton must review and approve all equipment selections. Revision Global

Connected Room Edge Controllers (Set Back Boxes) are Connected Room Edge Controllers (Set Back Boxes) are
required to be installed in all guest rooms no more than 12 required to be installed in all guest rooms no more than 12
2510.09.E Revision United States
months (one year) after the installation of UnoNet at the months (one year) after the installation of UnoNet at the
hotel. hotel. Refer to standard 713.01.G for compliance dates.

Summary-32 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
 Change Applicable
Standard No. Old Summary New Summary
Type Locations

Only head-end based Free-to-Guest solutions are

Hotels may not use set-top boxes for new contracts or
permitted. Hotels may not use set-top boxes for new
2510.09.E.1.b installations. For additional information on Free-to-Guest Revision United States
contracts or installations. For additional information on
providers, please visit HiltonHDTV.com.
Free-to-Guest providers, please visit HiltonHDTV.com.

All hotels procuring or replacing guestroom thermostats All hotels procuring or replacing guestroom thermostats
must only invest in Connected Room compatible should invest in Connected Room compatible thermostats
2510.09.E.2 thermostats in preparation for future standards. For a list in preparation for future standards. For a list of Connected Revision Global
of Connected Room compatible thermostat models, visit Room compatible thermostat models, visit
ConnectedRoom.Hilton.com ConnectedRoom.Hilton.com.

Tub/shower surrounds: Porcelain tile, full-panel natural

Tub/shower surrounds: Porcelain tile, full-panel natural
marble with reinforced backing, natural stone with high-
2512.02.B.7 marble with reinforced backing, natural stone with high- Revision North America
gloss finish, full glass wall panels of Modular Glass
gloss finish
Shower Surround Wall Systems (Refer to 2512.04.F.9)

2512.04.E.4.b.2 Addition Global

2512.04.E.4.c.2 Addition Global

An integral slip-resistant surface on the bottom of the well An integral slip-resistant surface on the bottom of the well
2512.04.E.4.e.3 Revision Global
meeting BS 7976, pendulum test moderate slip potential. meeting BS 7976, pendulum test low slip potential

Resurfacing and acid etching to obtain a non-slip surface

2512.04.E.6 Hotels must not resurface or recoat existing bathtubs. Revision Americas
is permitted under the following conditions:

Treatment area must be color-matched to blend

2512.04.E.6.a Revision Americas
completely with the remainder of the bathtub

Only bathtub bottoms may be treated. Any chipped or

2512.04.E.6.b Revision Americas
damaged bathtubs may merit replacement

2512.04.E.6.c Work must be completed by a trained professional Revision Americas

A brand approved vendor must be used. Refer to

2512.04.E.6.d https://suppliersconnection.hilton.com for approved Revision Americas
vendors.

Summary-33 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
 Change Applicable
Standard No. Old Summary New Summary
Type Locations

Single-piece cast engineered /synthetic stone receptors.

Single-piece cast engineered stone receptors.
1. Product must be a non-porous through body color
1. Product must be a non-porous through body color
material (no gel-coats or other top coat finish allowed)
material (no gel-coats or other top coat finish allowed)
2. Must contain a minimum of 60% natural stone materials
2. Must contain a minimum of 60% natural stone
or in the case of synthetic stone, then a minimum of 30%
materials. Solid surface resin must be premium grade,
resin must be used. Solid surface resin must be premium
NPG-isophthalic (ISO), UVinhibited acrylic based
grade, NPG-isophthalic (ISO), UVinhibited acrylic based Europe |
polyester resin.
2512.04.F.4.d polyester resin. Revision Middle East
3. Must meet the Slip-resistance requirements described and Africa
3. Must meet the Slip-resistance requirements described
in 2514.03.A.
in 2514.03.A.
4. Must feature a tile flange anywhere that wall meets the
4. Must feature a tile flange anywhere that wall meets the
pan. Tile flange must be water tight and must not be
pan. Tile flange must be water tight and must not be
thicker than 3/16”.
thicker than 3/16”.
Must be leveled and supported.
Must be leveled and supported.
5. Final profile and finish color to be approved by Hilton
5. Final profile and finish color to be approved by Hilton.

An integral slip-resistant surface on the bottom of the well Middle East

2512.04.F.4.i.3 Not Applicable to this brand Addition
meeting BS 7976, pendulum test low slip potential. and Africa

An integral/fired-in slip-resistant surface on the ‘full’

An integral slip-resistant surface on the bottom of the well
2512.04.F.4.i.3 bottom of the well meeting minimum Group B – DIN 51097 Revision Europe
meeting BS 7976, pendulum test low slip potential.
& R10 DIN 51130.

Modular Shower Surround Wall Systems with Full Sheet Modular Glass Shower Surround Wall Systems with Full
2512.04.F.9 Revision North America
Pre-cut Surround Material Wall Panels

2512.09.C.5.b Addition Global

A brand approved, full size bath product dispenser is

2512.09.C.9 Addition Global
allowed.

Provide three telephone/data outlets at each desk/ Provide three data outlets at each desk/workstation and
2513.01.A.9 workstation and one wall-mounted telephone outlet in the one wall-mounted telephone outlet in the mailroom (when Revision Global
mailroom (when provided). provided).

Provide a beverage station. Vending machines and open Provide a hot water/tea station. Vending machines and
2513.04.A.10.e Revision Asia Pacific
door markets are optional. open door markets are optional.

Summary-34 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
 Change Applicable
Standard No. Old Summary New Summary
Type Locations

Provide a minimum of two washbasins close to the Middle East

2513.04.A.10.i Addition
entrance. and Africa

All electrical panel boxes and circuits must be labeled and

2513.06.C All electrical panel boxes and circuits must be labeled. Revision Global
typed for clarity.

Computer room must contain the main PBX, Internet,

Computer room must contain the main PBX, Internet, TV
2513.08.A IPTV equipment and the hotel management system Revision Global
equipment and the hotel management system equipment.
equipment.

Provide malfunction alarms for high temperature, low

Provide malfunction alarms for high temperature, low
temperature and low relative humidity with remote
2513.08.N.3 temperature and low relative humidity with remote Revision Global
annunciation to the security office (if applicable) and
annunciation to a manned workstation.
engineering office.

When metal doors are used on the interior, they must be a

When metal doors are used on the interior, they must be a minimum 18 gauge (.0478 inch/1.214 mm) cold-rolled
minimum 18 gauge (.0478 inch/1.214 mm) cold-rolled steel with a minimum 16 gauge (.0598 inch/1.519 mm)
steel with a minimum 16 gauge (.0598 inch/1.519 mm) cold-rolled steel welded frame. When metal doors are
2514.01.F Revision Global
cold-rolled steel welded frame. When metal doors are used on the exterior, they must be a minimum 16 gauge
used on the exterior, they must be a minimum 16 gauge (.0598 inch/1.519 mm) ‘A-60’ galvanized. When wood
(.0598 inch/1.519 mm) ‘A-60’ galvanized. doors are used on the interior, they must be solid core
wood veneer suitable for painting or better.

All back of house doors subject to heavy traffic must have

All back of house doors subject to heavy traffic must have
stainless steel kick plates. Kick plates are not allowed on
2514.01.J stainless steel kick plates. Kick plates are not allowed on Revision Global
public or guestroom area doors unless required otherwise
public or guestroom area doors.
in Sections 2501.00 through 2513.00.

Electronic locksets must be procured from Hilton-

Electronic lockets must be procured from approved
2514.01.P approved solutions and have the following minimum Revision Global
vendors and have the following minimum features:
features:

Europe |
2514.03.A.3.a.6 Health Club Poolside – Wet Health Club Poolside – Barefoot Revision Middle East
and Africa

Summary-35 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
 Change Applicable
Standard No. Old Summary New Summary
Type Locations

Europe |
2514.03.A.3.a.7 Changing Rooms – Wet Changing Rooms – Barefoot Revision Middle East
and Africa

Europe |
2514.03.A.3.a.8 Guest bathroom floor – Wet Guest bathroom floor – Barefoot Revision Middle East
and Africa

Wet Floor Surfaces - Pendulum skid resistance tester Wet Floor Surfaces - Pendulum skid resistance tester
using a ‘Four S Rubber/Slider 96 Rubber’ slider (standard using a Four S Rubber/Slider 55 Rubber/TRRL Rubber
simulated shoe sole) must achieve a Pendulum Test Value slider must achieve a Pendulum Test Value of 36 or higher Europe |
2514.03.A.5.b Revision Middle East
of 36 or higher when the surface being tested is wet. Any when the surface being tested is wet. Any certification and Africa
certification produced for this floor type must indicate that produced for this floor type must indicate that it is a ‘Wet
it is a ‘Wet Test’ and specify the type of rubber slider used. Test’ and specify the type of rubber slider used.

Fresh air must be pre-conditioned before being

Fresh air must be pre-conditioned before being distributed. Pre-conditioned air is considered to be outside
2514.06.A.1 Revision Global
distributed. air that has been cooled to 55 F (12.8 C) prior to mixing
with other air.

Provide two transformers from the incoming supply, with

In locations where replacement transformers are not
each transformer providing 50% of the building load. Each
available within 24 hours, provide redundant primary
2514.08.C.1 transformer must be sized in order to provide the full load Revision Europe
transformers that have 100 percent building load capacity
of the building in the event that one transformer fails or
for each transformer.
require maintenance.

Televisions must comply with the specifications listed Televisions must comply with the specifications listed
below and those provided in Section 713.00.• Widescreen below and those provided in Section 713.00.• Widescreen
(16:9) HDTV screen (16:9) HDTV screen

• At least 1080P vertical resolution• Support MPEG4 • At least 1080P vertical resolution• Support MPEG4
2514.09.D.1 Revision Global
decoding decoding

• Digital tuners and/or decryption capable of receiving HD • Digital tuners and/or decryption capable of receiving HD
Free to Guest TV content in the country in which the hotel Free to Guest TV content in the country in which the hotel

Summary-36 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
 Change Applicable
Standard No. Old Summary New Summary
Type Locations

is located (e.g., QAM/DVB-T/DVB-C/DVB-T2/MPEG-4/ is located (e.g., QAM/DVB-T/DVB-C/DVB-T2/MPEG-4/

Pro:Idiom/Digital Rights Management). Pro:Idiom/Digital Rights Management).

• C.E./U.L. (CCC in China) listed for commercial/ • C.E./U.L. (CCC in China) listed for commercial/
hospitality use. hospitality use.

• All new televisions must be equipped with an MPI/MTI • All new televisions must be equipped with an MPI/MTI
port. port.

• Televisions must not exceed seven years of age. • Televisions must not exceed seven years of age.

• Power and cable outlets and cords must be concealed • Power and cable outlets and cords must be concealed
from view behind the television or using cable from view behind the television or using cable
management. management.

• Interactive Program Guide (IPG) is required in • Interactive Program Guide (IPG) is required in
guestrooms. guestrooms. Connected Room satisfies this requirement.

Televisions must comply with the specifications listed Televisions must comply with the specifications listed
below and those provided in Section 713.00.• Widescreen below and those provided in Section 713.00.• Widescreen
(16:9) HDTV screen (16:9) HDTV screen

• At least 1080P vertical resolution• Support MPEG4 • At least 1080P vertical resolution• Support MPEG4
decoding decoding

2514.09.D.1 • Digital tuners and/or decryption capable of receiving HD • Digital tuners and/or decryption capable of receiving HD Revision United States
Free to Guest TV content in the country in which the hotel Free to Guest TV content in the country in which the hotel
is located (e.g., QAM/DVB-T/DVB-C/DVB-T2/MPEG-4/ is located (e.g., QAM/DVB-T/DVB-C/DVB-T2/MPEG-4/
Pro:Idiom/Digital Rights Management). Pro:Idiom/Digital Rights Management).

• C.E./U.L. (CCC in China) listed for commercial/ • C.E./U.L. (CCC in China) listed for commercial/
hospitality use. hospitality use.

Summary-37 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
 Change Applicable
Standard No. Old Summary New Summary
Type Locations

• All new televisions must be equipped with an MPI/MTI • All new televisions must be equipped with an MPI/MTI
port. port.

• Televisions must not exceed seven years of age. • Televisions must not exceed seven years of age.

• Power and cable outlets and cords must be concealed • Power and cable outlets and cords must be concealed
from view behind the television or using cable from view behind the television or using cable
management. management.

• Interactive Program Guide (IPG) is required in • Interactive Program Guide (IPG) is required in
guestrooms. guestrooms. Connected Room satisfies this requirement.

2515.01.C.3 Addition Global

All blinds where installed, must comply with Europe |

2515.03.A.7.s.7 Not Applicable to this Brand EN13120:2009+A1:2014, as supported by EN 16433:2014 Addition Middle East
and EN 16434:2014 for testing requirements. and Africa

Europe |
2515.03.A.7.s.8 Not Applicable to this Brand Maximum cord and chain lengths must be followed. Addition Middle East
and Africa

The definition of blinds includes venetian blinds, roller

blinds, vertical blinds and pleated blinds, but also Europe |
2515.03.A.7.s.9 Not Applicable to this Brand Addition Middle East
honeycomb blinds, Roman shades, Austrian/Festoon and Africa
blinds, panel blinds, plantation shutters and roll-up blinds

All blinds must be "safe by design" or supplied with the

appropriate child safety devices installed which will either Europe |
2515.03.A.7.s.10 Not Applicable to this Brand Addition Middle East
break under pressure, tension the cord or chain or provide and Africa
the facility to store cord(s) out of reach.

The safety device must be installed at the point of the Europe |

2515.03.A.7.s.11 Not Applicable to this Brand manufacture, and must be installed by professional Addition Middle East
installers. and Africa

Summary-38 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
 Change Applicable
Standard No. Old Summary New Summary
Type Locations

Europe |
2515.03.A.7.s.12 Not Applicable to this Brand All blinds must carry safety warnings. Addition Middle East
and Africa

Fire-resistive construction is required for the following

Fire-resistive construction is required for the following
areas: areas:

Combustible Constr Combustible Const Non-Combustible Con Non-Combustible

Non- Con
Area uction ruction struction struction
Com
< 14 metres / 46 ft 14 metres / 46 ft > < 30 metres / 98.4 ft 30 metres
busti/ 98.4 ft >
All floors, load-bearing walls, colu ble C
1 - hour 2 - Combustible
hour Combustible
1 - hour Non-Combu onstr
1 - hour
mns, and beams Constructio stible Constr
Are Construction uctio
n uction
Between guest rooms 1 - hour a 1 - hour
< 14 metre 1 - hour * 1 -nhour *
14 metres / < 30 metres
s / 46 ft 30 m
Between corridors and guest room 46 ft > / 98.4 ft
1 - hour 1 - hour 1 - hour * 1etres
- hour *
s
/9
Stairs and Elevator/Lift 1 - hour 2 - hours 1 - hour 28.4 f
- hours
t >
2516.02.C Shafts & Risers - Gas / Electrical - Revision Global
1 - hour All 2
fl - hours 1 - hour 2 - hours
Hazard
oors,
Shaft & Risers - Mech / Plumb - lo load-1 - hour
1 - hour 1 - hour 1 - hour
w Hazard beari
ng w
Flue enclosure / **Linen Chute 1 - hour 2 - hours 1 - hour 21- -hours
h *
alls, 1 - hour 2 - hour 1 - hour
our
Mech / Plant Rooms containing ga colu
1 - hour mns,1 - hour 1 - hour 1 - hour
s-fired equipment
and
Laundry area perimeter 1 - hour bea1 - hour 1 - hour 1 - hour
ms
Trash collection / Recyclable stora
2 - hours * 2 - hours 2 - hours * 2 - hours *
ge rooms Betw
1-h
een 1 - hour 1 - hour 1 - hour *
* The rating may be reduced by half when the building is protected throughout with automatic sprinklers, full evacuation
our * sequ
gues
ence occurs upon alarm and where allowed by the local AHJ.

Summary-39 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
 Change Applicable
Standard No. Old Summary New Summary
Type Locations

t roo
ms

Betw
een
Doors Sprinklered corri
Sprinklered Sprinklered Sprinklered
dors 1-h
1 - hour 1 - hour 1 - hour *
One-Hour Fire Resistive Walls 20 minute and20 minute 20 minute 20
ourminute
*
gues
Two-Hour Fire-Resistive Walls 60 minute 60 minute
t roo 60 minute 60 minute

Guestroom Entry Doors 20 minute ms20 minute 20 minute 20 minute

Elevator Doors 30 minute Stair

60 minute 30 minute 60 minute
s an
2-h
d Ele 1 - hour 2 - hours 1 - hour
ours
vato
Doors Non-Sprinklered Non-Sprinklered Non-Sprinklered Non-Sprinklered
r/Lift
One-Hour Fire Resistive Walls 30 minute 30 minute 30 minute 30 minute
Shaft
Two-Hour Fire-Resistive Walls 90 minute s&90 minute 60 minute 60 minute
Riser
Guestroom Entry Doors 30 minute s - 30
G minute 30 minute 30 minute
2-h
as / 1 - hour 2 - hours 1 - hour
Elevator Doors 30 minute 60 minute 30 minute 60 minute
ours
Elect
rical
- Haz
** Linen chute discharge doors must be top-hinged with fusible ard link release, fire/smoke seals and when closed must be at lea
st 6’-0”/1.8 m above the finished floor. The linen chute must have self-closing, self-locking doors. Doors must be interlocked unl
ess the chute area isShaft
locked off from the public.
& Ris
ers -
1-h
Mec 1 - hour 1 - hour 1 - hour
our
h / Pl
umb
- low

Summary-40 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
 Change Applicable
Standard No. Old Summary New Summary
Type Locations

Haza
rd

Flue
enclo
sure 2-h
/ **Li 1 - hour 2 - hours 1 - hour ours
nen *
Chut
e

Mec
h / Pl
ant R
oom
s con
1-h
tainin 1 - hour 1 - hour 1 - hour
our
g ga
s-fire
d eq
uipm
ent

Laun
dry a
1-h
rea p 1 - hour 1 - hour 1 - hour
our
erim
eter

Tras
h coll
ectio 2-h
n/R 2 - hours * 2 - hours 2 - hours * ours
ecycl *
able
stora

Summary-41 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
 Change Applicable
Standard No. Old Summary New Summary
Type Locations

ge ro
oms

* The rating may be reduced by half when the buildin

g is protected throughout with automatic sprinklers, full e
vacuation sequence occurs upon alarm and where allow
ed by the local AHJ.

Doors in fire-resistive partitions must be self closing with Doors in fire-resistive partitions must be self closing with
the following ratings where allowed by the local AHJ: In the following ratings where allowed by the local AHJ: In
buildings that meet the Exception in 2516.02.C, the door buildings that meet the Exception in 2516.02.C, the door
ratings shall be no less than half the overall rating of the ratings shall be no less than half the overall rating of the
wall and never less than 30 minutes, where allowed by the wall and never less than 30 minutes, where allowed by the
local AHJ. local AHJ.

Combustible Constr Combustible Const Non-Combustible Con Non-Combustible

Spri Con
Door Sprinklere Sprinklere Sprinklere
Area uction ruction struction struction
nkler
s d d d
< 14 metres / 46 ft 14 metres / 46 ft > < 30 metres / 98.4 ft 30 metres
ed / 98.4 ft >
All floors, load-bearing walls, colu One-
1 - hour 2 - hour 1 - hour 1 - hour
mns, and beams Hour
2516.02.D Revision Global
Fire 20 m
Between guest rooms 1 - hour 1 - hour 1 - hour 1 - hour
Resi 20 minute 20 minute 20 minute inut
Between corridors and guest room stive e
1 - hour Wall1 - hour 1 - hour 1 - hour
s
s
Stairs and Elevator/Lift 1 - hour 2 - hours 1 - hour 2 - hours
Two-
Shafts & Risers - Gas / Electrical - Hour
1 - hour 2 - hours 1 - hour 2 - hours
Hazard Fire- 60 m
Resi 60 minute 60 minute 60 minute inut
Shaft & Risers - Mech / Plumb - lo
1 - hour stive1 - hour 1 - hour 1 e- hour
w Hazard
Wall
Flue enclosure / **Linen Chute 1 - hour s 2 - hours 1 - hour 2 - hours *

Summary-42 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
 Change Applicable
Standard No. Old Summary New Summary
Type Locations

Mech / Plant Rooms containing ga Spri

1 - hour Door1 - hour
Sprinklere Sprinklere
1 - hour Sprinklere 1 - hour
s-fired equipment nkler
s d d d
ed
Laundry area perimeter 1 - hour 1 - hour 1 - hour 1 - hour
Gues
Trash collection / Recyclable stora troo2 - hours
2 - hours * 2 - hours * 220 m *
- hours
ge rooms m En 20 minute 20 minute 20 minute inut
try D
* The rating may be reduced by half when the building is protected throughout with automatic sprinklers, where eallowed by th
oors
e local AHJ.

Doors Sprinklered Elev

Sprinklered Sprinklered Sprinklered
60 m
ator
30 minute 60 minute 30 minute inut
One-Hour Fire Resistive Walls 20 minute 20 minute
Door 20 minute 20 minute
e
s
Two-Hour Fire-Resistive Walls 60 minute 60 minute 60 minute 60 minute
Non-
Guestroom Entry Doors 20 minute 20 minute
Door Non-Sprink 20 minute
Non-Sprink Non-Sprink 20 minute
Spri
Elevator Doors 30 minute s 60 minute
lered lered
30 minute lered nkler
60 minute
ed

One-
Doors Non-Sprinklered Non-Sprinklered
Hour Non-Sprinklered Non-Sprinklered
Fire 30 m
One-Hour Fire Resistive Walls 30 minute 30 minute 30 minute 30 minute
Resi 30 minute 30 minute 30 minute inut
Two-Hour Fire-Resistive Walls 90 minute stive
90 minute 60 minute 60eminute
Wall
Guestroom Entry Doors 30 minute s 30 minute 30 minute 30 minute

Elevator Doors 30 minute Two-60 minute 30 minute 60 minute

Hour
Fire- 60 m
** Linen chute discharge doors must be top-hinged with fusible Resi link90 minutefire/smoke
release, 90 minute
seals and60when
minute
closed inut
must be at lea
stive self-closing, self-locking doors. Doors must be interlocked
st 6’-0”/1.8 m above the finished floor. The linen chute must have e unl
ess the chute area is Wall
locked off from the public.
s

Summary-43 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
 Change Applicable
Standard No. Old Summary New Summary
Type Locations

Spri
Door Sprinklere Sprinklere Sprinklere
nkler
s d d d
ed

Gues
troo 30 m
m En 30 minute 30 minute 30 minute inut
try D e
oors

Elev
60 m
ator
30 minute 60 minute 30 minute inut
Door
e
s

** Linen chute discharge doors must be top-hinged wit

h fusible link release, fire/smoke seals and when closed
must be at least 6’-0”/1.8 m above the finished floor. The
linen chute must have self-closing, self-locking doors. D
oors must be interlocked unless the chute area is locked
off from the public.

Guestroom bathrooms less than 55 ft²/5.1 m² with Guestroom bathrooms less than 90 ft²/8.4 m² with
2516.03.A.1.b noncombustible fixtures and closets less than 24 ft²/2.2 m² noncombustible fixtures and closets less than 24 ft²/2.2 m² Revision Global
are not required to be sprinkler protected. are not required to be sprinkler protected.

NFPA – latest edition (www.nfpa.org). Applicable

Sections:

NFPA 13 Standard for the Installation of Sprinkler

NFPA 13 Standard for the Installation of Sprinkler
2516.03.A.2.a Systems Revision Global
Systems – latest edition (www.nfpa.org)
NFPA 14 Standard for the Installation of Standpipe and
Hose Systems
NFPA 20 Standard for the Installation of stationary pumps
for fire protection

Summary-44 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
 Change Applicable
Standard No. Old Summary New Summary
Type Locations

NFPA 96 for Ventilation Control and Fire Protection for

Commercial Cooking Operations and/or equivalent to
NFPA requirements.

Automatic water mist systems may be substituted for

automatic sprinklers only with approval from Hilton
Engineering. The system design must conform in all
aspects to the requirements detailed in standards BS
Automatic water mist systems may be substituted for 8489, VdS 3188 or FM 5560. A requirement of these
automatic sprinklers only with approval from Hilton standards is that there must be both: confirmation of fire
Engineering. Confirmation of fire tests of the system and tests of the system to a published fire test protocol within
2516.03.A.3 Revision Global
component testing as required by NFPA 750, Vds, FM All the standards; and that all components have been tested,
and other local required standards (listed above) must be approved and publicly listed by the relevant approvals
submitted in full for Hilton Engineering approval. body, i.e. LPCB, VdS or FM All. All certification and
design, installation, operation and maintenance manuals
that form the basis of the approved listing must be
submitted in full for Hilton Engineering approval. CVPC
pipework is not permitted on water mist systems.

Automatic water mist systems may be substituted for

automatic sprinklers only with approval from Hilton
Engineering. The system design must conform in all
aspects to the requirements detailed in standards BS
Automatic water mist systems may be substituted for
8489, VdS 3188 or FM 5560. Confirmation of fire tests
automatic sprinklers only with approval from Hilton
must be validated to a published fire test protocol within
Engineering. Confirmation of fire tests of the system and
2516.03.A.3 the standards; and that all components have been tested, Revision Global
component testing as required by NFPA 750, Vds, FM
approved and publicly listed by the relevant approvals
Global and other local required standards (listed above)
body, i.e. LPCB, VdS or FM Global. All certification and
must be submitted in full for Hilton Engineering approval.
design, installation, operation and maintenance manuals
that form the basis of the approved listing must be
submitted in full for Hilton Engineering approval. CVPC
pipework is not permitted on water mist systems.

The minimum duration of flow must be 30 minutes as

2516.03.C.3.b The minimum duration of flow must be 30 minutes. Revision Global
esablished by NFPA 13 or equivalent.

Summary-45 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
 Change Applicable
Standard No. Old Summary New Summary
Type Locations

Pressure at the nozzle tip must be 100 psi/6.9 bar for 65

Americas |
2516.03.C.6 Pressure at the nozzle tip must be 100 psi/6.9 bar. mm hose connection and 65 psi/4.5 bar for 40 mm hose Revision
Asia Pacific
connection.

New and replacement kitchen hood fire suppression

systems referred to in 2516.03.E.1.a must be pre-
New and replacement kitchen hood fire suppression
engineered wet-chemical fire extinguishing systems rated
systems referred to in 2516.03.E.1.a must be pre-
2516.03.E.2 compliant with UL 300 (www.ul.com). Activation of system Revision Global
engineered wet-chemical fire extinguishing systems rated
must automatically shut down the fuel source to the
compliant with UL 300 (www.ul.com).
cooking equipment and signal an alarm to the building fire
alarm system.

Activation of system must automatically shut down the fuel

2516.03.E.4 source to the cooking equipment and signal an alarm to Addition Global
the building fire alarm system.

All fire suppression systems must be formally and

All fire suppression systems must be formally and
successfully tested based on the requirements of the
successfully tested based on the requirements of the
standard referenced at Section 2516.03.A.2, prior to
standard referenced at Section 2516.03.A.2, prior to
2516.03.H.1 turnover for operational purposes. Commissioning Revision Global
turnover for operational purposes. Commissioning
activities must be witnessed by a qualified, independent
activities must be witnessed by a qualified, independent
third-party engineer approved by Hilton Architecture,
third-party engineer.
Design & Construction.

Where reliable conditioned commercial power and/or Where reliable conditioned commercial power and/or
emergency power is not anticipated and in areas emergency power is not anticipated and in areas
subjected to severe lightning, a UPS must be configured subjected to severe lightning, a UPS must be configured
to protect the fire alarm central control equipment, and to protect the fire alarm central control equipment, and
2516.04.B.4 peripheral printers and terminals, against brownout and peripheral printers and terminals, against brownout and Revision Global
voltage transients. Upon utility power failure, the UPS voltage transients for 24 hours. Upon utility power failure,
must provide power to all connected loads per above. the UPS must provide power to all connected loads per
Design and installation must be coordinated with Section above. Design and installation must be coordinated with
2516.06. Section 2516.06.

Mechanical rooms, electrical rooms and elevator/lift

2516.04.C.2.c Mechanical and electrical rooms Revision Global
machine rooms

Summary-46 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
 Change Applicable
Standard No. Old Summary New Summary
Type Locations

Provide a system operational matrix for all components,

Provide a system operational matrix for all components,
specific to the property and systems related to fire and/or
specific to the property and systems. The following matrix
emergency incidences. The following matrix is intended as
is intended as an example only. The project-specific matrix
an example only. The project-specific matrix must be
must be approved by Hilton Architecture & Construction
approved by Hilton Architecture & Construction during
during design development.
design development.
Alarm Rec Trouble Si
Audible Visible Audible/ Activate S Release Alarm
D Rec Trouble Si
Output Alarm eipt Audible Si
gnal Recei Supervisory Visible Music/ Au
Signal Signal Receipt Output Alarm
Visible Sign moke Mod oor Holdereipt gnal Recei Supervisory Si
(across) Receipt At pt gnalSignal
ReceiptSignal Receipt Elevator R Enter-tainm Visib
In In At System (across) al Receipt e s At pt gnal Receipt
Input At Control Central C At In Pa In
At Control At System ecall ent Shut
Guest Guest Printer Input At FireAtAre
Control Central C
In Fire Are In Fire Are At At Control Pa
(down) Panel ontrol Stat Control Pa Guest
nel Guest Printer Down At F
Room Room (down) a Panel a a ontrol Stat Control Pa nel
ion nel Room Room
ion nel
Single Station
Single Station
Guest Room X
Guest Room X
Smoke Alarm
Smoke Alarm
Accessible
Accessible
2516.04.E.7 Guest Room X X Revision Global
Guest Room X X
Smoke Detector
Smoke Detector
Guestroom
Guestroom
System X X X
System X X X
Smoke Detector
Smoke Detector
Area System
X X X Area System X X X X
Smoke Detector X X X
Smoke Detector
Elevator Lobby
X X X Elevator Lobby X X X
Smoke Detector X X X
Smoke Detector
Duct Type
Duct Type X X
Smoke Detector X
Smoke Detector
Heat Detector X X X X X X
Heat Detector X X X
Water Flow
X X X Water Flow X X X X
Switch X X X
Switch
Manual Fire
X X X Manual Fire X X X
Alarm Station X X X
Alarm Station

Summary-47 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
 Change Applicable
Standard No. Old Summary New Summary
Type Locations

Alarm Rec Trouble Si Alarm Rec Trouble Si

Audible Visible Audible Visible
Audible/ Activate S Release D Au
Output Alarm eipt Output
gnal Recei Supervisory Si Alarm eipt gnal Recei
Music/
Supervisory Si
Signal Signal Receipt Signal Signal
Visible Sign moke ModReceipt
oor Holder Visib
(across) Receipt At (across)
pt gnal Receipt Receipt Elevator RptEnter-tainm
At gnal Receipt
In In At System In In al e At Systems
Input At Control Central C Input At At Control Pa At Control Centralecall
C At ent Shut
At Control Pa
Guest Guest Printer Guest GuestAt Fire Are In Fire Are In Fire Are
Printer At F
(down) Panel ontrol Stat Control
(down) Pa nel Panel ontrol Stat Control Pa
Down nel
Room Room Room Room a a a
ion nel ion nel
Special Special
Suppression X X X Suppression X X X X X X X
Systems Systems
Valve Valve
Supervisory X X Supervisory X X X X
Switch Switch
Fire Pump Fire Pump
X X X X X X
Signals Signals
System Trouble X X System Trouble
X X X X
Emergency Emergency
Generator X Generator
X X X X X
Signals Signals
CO Detection X X CO Detection X X X X
CO Detection CO Detection
X X X X
(Guestroom) (Guestroom)

All egress doors must swing in the direction of egress All egress doors must swing in the direction of egress
2516.05.C.2 Revision Global
when serving 50 or more persons. when serving 50 or more persons in the space.

For properties subject to natural events including

For properties subject to natural events including
hurricanes/cyclones, earthquakes, flooding/tidal waves,
hurricanes/cyclones, earthquakes, flooding/tidal waves,
tornadoes, significant winter storms, wildfires and/or
tornadoes, significant winter storms, wildfires and/or
located in an area with unreliable standard power,
located in an area with unreliable standard power,
2516.06.A.8 consideration must be given to the provision of additional Revision Global
consideration must be given to the provision of additional
EPS capability. Duration of the EPS must be designed
EPS capability. Duration of the EPS must be designed
based on likely exposure to the identified hazard(s) and
based on likely exposure to the identified hazard(s) and
available fuel to resupply the property. No less than two
available fuel to resupply the property. No less than two
days’ supply of fuel must be provided based on the

Summary-48 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
 Change Applicable
Standard No. Old Summary New Summary
Type Locations

calculated loads where fuel resupply may be

days’ supply of fuel must be provided based on the
interrupted. Refer to Section 2514.08.C.4 for additional
calculated loads where fuel resupply may be interrupted.
requirements.

Existing buildings that have CAT5e cabling already Existing buildings that have CAT5e cabling already
installed and certified are not required to re-cable CAT6 installed and certified are not required to re-cable CAT6
unless undergoing major refurbishment; however, valid unless undergoing major refurbishment (adjusting wall
network cable certification is required. Properties entering locations); however, valid network cable certification is
2518.03.C.2.a.3 Revision Global
with pre CAT5e cabling or already within the Hilton system required. Properties entering with pre CAT5e cabling or
that perform a refresh or new installation of cabling already within the Hilton system that perform a refresh or
infrastructure must meet current Wiring Brand Standards new installation of cabling infrastructure must meet current
(2518.02 – 2518.10). Wiring Brand Standards (2518.02 – 2518.10).

Hotels must install coaxial cable, homerun to each

guestroom. The following provides detailed specifications Hotels must install coaxial cable, homerun to each
about the coaxial cabling. Hotels must consult their guestroom. The following provides detailed specifications
intended in-room entertainment provider to determine if about the coaxial cabling. Hotels must consult their
2518.10 there are additional wiring specifications or intended in-room entertainment provider to determine if Revision United States
documentation. Hotels must work with a professional there are additional wiring specifications or
cable installer to design and install the cable plant. For documentation. Hotels must work with a professional
IPTV installations, see CAT6 documentation in Section cable installer to design and install the cable plant.
2518.03.

2519.03 Revision Global

Summary-49 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
100 - THE BRAND EXPERIENCE

THE BRAND EXPERIENCE

100-

100 - THE BRAND EXPERIENCE

101.00 CORE BRAND STANDARDS........................................................................................................................................... 100-2

102.00 RESORT DESIGNATION ................................................................................................................................................. 100-2
103.00 QUALITY ASSURANCE................................................................................................................................................... 100-3
104.00 NOT APPLICABLE TO THIS BRAND .............................................................................................................................. 100-6
105.00 STRUCTURE AND DECOR............................................................................................................................................. 100-6
106.00 BRAND HOSPITALITY..................................................................................................................................................... 100-6
107.00 LEADERSHIP................................................................................................................................................................... 100-7
108.00 TEAM MEMBERS ............................................................................................................................................................ 100-9
109.00 LEARNING AND DEVELOPMENT ................................................................................................................................ 100-10
110.00 ACCORDANCE WITH LOCAL LAW............................................................................................................................... 100-14
111.00 HILTON HONORS .......................................................................................................................................................... 100-14
112.00 NOT APPLICABLE TO THIS BRAND ............................................................................................................................ 100-21
113.00 SERVICE RECOVERY ................................................................................................................................................... 100-21
114.00 GUEST ASSISTANCE .................................................................................................................................................... 100-22

100-1 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
100 - THE BRAND EXPERIENCE

THE BRAND EXPERIENCE Refer to Hilton (Hotels) for Brand Operating Standards. Design, Construction and Renovation Standards specific to [RESORT/
RESIDENCES] can be found in Section 2500.

101.00 CORE BRAND STANDARDS

Quality Assurance checks for compliance with all Brand Standards. However, non-compliance with any one of the following Core Brand Standards will result
in an overall Red Zone for Brand Standards Compliance and potential Agreement default and termination.
101.01 ENTERPRISE
• Hilton Honors (Refer to Section 111.00)
• Fire Life Safety (Refer to Section 904.00)
• LightStay (Refer to Standard 109.14.A)
• Internet Access (Refer to Section 710.00)
• Inclusive and Respectful Workplace Training (Refer to Standard 109.04.Q)
101.02 BRAND
• Hilton Blue Energy (Refer to Standard 106.02)
• Make it Right (Refer to Standard 106.03)
• Brand Training (Refer to Section 109.00)
• The Bed (Refer to Section 305.00)
• Food and Beverage Service (Refer to Section )
• Breakfast (Refer to Section 420.00)
• Fitness (Refer to Section 502.00)
101.03 INITIATIVE
• Digital Key (Refer to Standard 709.02)

102.00 RESORT DESIGNATION

The designation of "Resort" may be granted by the Brand if the hotel is located in a viable resort destination market; the hotel design, look and feel is
conducive to a resort setting; and the hotel complies with all Brand Standards contained in this Manual. Designation requests must be approved by Brand
Performance Support prior to activation.
102.01 SKI RESORT DESIGNATION
To be designated as a SKI RESORT, the hotel must meet the following minimum requirements:
• The hotel must be located at a ski area with a village and offer a full range of ski packages.
• Lifts, gondolas, or shuttle/buses to lifts must be within a 10-minute walk from the hotel.
• Other transportation, such as shuttle/buses, must be within a 15-minute ride to lifts.
• Ski storage must be available on site.
• Guests must be able to purchase lift tickets on site.
• Guest must be allowed to charge services to guest room accounts.

100-2 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
100 - THE BRAND EXPERIENCE

102.02 GOLF RESORT DESIGNATION

To be designated as a GOLF RESORT, the hotel must meet the following minimum requirements:
• A golf course on-site is preferred. As an alternative, there can be a golf course within a 3-4 mile (5-6 km) drive from the hotel.
• A complete range of golf packages must be offered.
• The hotel must have reserved access to preferred tee times.
• Complimentary transportation must be available (if course is not on-site).
• Golf bag/club storage must be offered at the hotel.
• There must be a pro shop with a retail/resident pro o- site.
• Bag, club, and shoe rental must be available.
• The hotel must have a practice putting green.
• There must be a driving range.
• The hotel must be able to handle tournaments for hotel guests.
• Guests must be allowed to charge services to their guest room account.
102.03 Not Applicable to this Brand
102.04 RESIDENCE DESIGNATION
Residence designated properties must be in compliance with all Hilton Hotels & Resorts Global Operating Standards unless otherwise noted.

103.00 QUALITY ASSURANCE

103.01 PERIODIC EVALUATION
The hotel is subject to periodic Quality Assurance (QA) audits performed by the QA team.
All evaluations will include a detailed “Online Improvement Planner” that outlines all items found to be deficient.
If the hotel receives a Red Zone score for Overall Cleanliness, Overall Condition, Brand Standards Compliance, or any hotel sub-area, it must submit a
completed Online Improvement Planner to their Director of Brand Performance Support within 30 days of the evaluation. The hotel will then use the Online
Improvement Planner to ensure timely improvements in quality. If the hotel has an Overall Red Zone score for 2 consecutive QA evaluations, it will be
deemed non-compliant and may be subject to default and termination.
The hotel must provide complimentary lodging for the QA Auditor during each evaluation.
103.02 DATA INTEGRITY
The Brand, Hilton Portfolio of Brands, and the hotel collect guest data for use in Customer Relationship Management and research.
The hotel must not, in any way, attempt to solicit scores or ratings from guests at any time including the use of buttons, posters, texts/emails, or other forms
of guest communication (written or verbal) unless otherwise noted below. This includes soliciting comments and/or reviews for third-party scoring media not
sanctioned by the Brand. The hotel is not permitted to run independent feedback programs (e.g., surveys, kiosks, etc.) without prior approval from Brand
Performance Support and the Hilton Guest Experience Team. The hotel is not permitted to solicit feedback from Team Members of the hotel, management
company, owner or their immediate family for the hotel in question.
Manipulating or altering the data or information of a guest is prohibited except at the request of a guest. Should there be evidence that indicates a hotel or
individual affiliated with the hotel has manipulated guest data in any way, the Brand may take the following action:

100-3 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
100 - THE BRAND EXPERIENCE

• If altered data is related to the manipulation of SALT surveys, those surveys deemed fraudulent will be removed from the sample (survey sample size will
be replaced throughout the remainder of the year).
• The hotel and/or individual affiliated with the hotel will not be eligible for recognition for any Brand awards or other Brand recognition opportunities for a
period of six months, including both quarterly awards and annual awards.
• The hotel will automatically receive a non-reversible, administrative unacceptable.
103.03 ADMINISTRATIVE RED ZONE
If it is discovered that the hotel has policies or offerings that are not in compliance with Brand Standards during a non-inspection period, it will be issued an
Administrative Red Zone score. The hotel will have the opportunity to work with the Brand toward resolution. If a hotel is under a Brand-approved Product
Improvement Plan (PIP), a compliance date on its PIP supersedes the compliance date for the same requirement in these Standards.
103.04 SPECIAL EVALUATIONS AND FEES
The purpose of a special evaluation is to verify correction of all previous deficiencies and to ensure that no new substantial issues are present. Hotels scoring
an “Unacceptable/Red Zone” on a second consecutive evaluation will be reviewed in the next Quality Assurance Committee meeting and may be issued a
Notice of Default and Opportunity to Cure. If a hotel is issued a Notice of Default and Opportunity to Cure, a final special evaluation is conducted. The date of
the final special evaluation is announced and communicated via certified mail to the principle correspondent of the hotel.
The hotel will be charged a $2,750 (or local equivalent) fee (subject to change) for special evaluations and any audits conducted in excess of two per year.
Payment for the audit fee is due within 10 days of billing.
103.05 BRAND COMPLIANCE REPORT CONSECUTIVE FAILURE FEE
Americas:
Effective January 1, 2019, a fee for each consecutive Unacceptable/Red Zone grade on the Brand Compliance Report (BCR) will be assessed at $15 per
available room and capped at $2,750 per audit. Consecutive failure is defined as failing any section of the BCR, (SALT, QA, or PIP) for 2 or more audits in a
row.
Payment for the audit fee is due within 10 days of billing.
103.06 NON-COMPLIANCE FEE
Americas:
A non-compliance fee of 1% Gross Rooms Revenue will apply if the hotel fails to meet their obligations for any of the following requirements:
• Failure to adhere to the hotel's Renovation Cycle in Standard 105.01
• Financial default
• Expired PIP items
• Consecutive QA failure
• Consecutive SALT failure
If the hotel is deemed to be non-compliant and placed in default, a non-compliance fee will be charged each month the hotel fails to comply. The non-
compliance fee will end once the hotel has cured the conditions outlined in the default letter.
103.07 OPENING SERVICES FEE

100-4 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
100 - THE BRAND EXPERIENCE

Americas: An opening service fee of $20,000 will apply to all new properties.
103.08 BRAND STANDARDS WAIVERS
It is the responsibility of the hotel to request a waiver through the Lobby with specific backup such as pictures, future capital budgets, past approved waivers,
etc.
The Brand Committee will review all waiver requests within approximately 30 days of submission. Delays may occur if additional information is required or if
the waiver process is not followed. Once processed, the hotel will receive an automatic response with the updated waiver status.
If the hotel renovates or executes a Product Improvement Plan (“PIP”) as part of relicensing, all existing waivers associated with the hotel become null and
void.
Brand Standards waivers are for a hotel that cannot comply with a Standard for a specific, justifiable reason. Approved waivers will be reviewed during
Quality Assurance visits. Approved waivers can be revoked prior to the expiration date based on the needs of our guests, the competition, or re-evaluation
from Brand Management. The grant or denial of an approval, consent, or waiver is within the Brand’s sole and absolute discretion.
NOTE: Waivers submitted on the day of a Quality Assurance evaluation will not be expedited by the Brand.
103.09 PERFORMANCE MANAGEMENT

Americas:
SALT thresholds are communicated for each brand on an annual basis. The hotel’s Overall Service score, as detailed in SALT, must not fall below the Brand-
defined minimum. The hotel’s Overall Service score will be measured on a six month-to-date or six month full average (whichever is higher). If the hotel’s
Overall Service score is below the Brand-defined minimum, the Owner will be in default, but may be given a 180-day cure period. At the end of the cure
period, if the hotel is still below the Brand-defined minimum, there is grounds for termination.
The hotel’s Guest Room Cleanliness score, as detailed in SALT, must not fall below the Brand-defined minimum. The hotel’s Guest Room Cleanliness score
will be measured over a six month-to-date or six month full average (whichever is higher). If the hotel’s Guest Room Cleanliness score is below the Brand-
defined minimum, the Owner will be in default, but may be given a 180-day cure period. At the end of the cure period, if the hotel is still below the Brand-
defined minimum, there may be grounds for termination.
If a hotel falls below the minimum allowed Overall Service score (as established by Brand Management and based on SALT data) for any six-month or past
full six-month period (whichever is higher), it must follow the Brand’s Collaborative Service Improvement program (CSI).
If the hotel does not cure the Overall Service deficiency within the timeline established by the program, it will be subject to Agreement default and
termination.
Asia Pacific | Europe | Middle East and Africa:
SALT thresholds are communicated for each brand on an annual basis. The hotel’s Overall Service score, as detailed in SALT, must not fall below the Brand-
defined minimum. The hotel’s Overall Service score will be measured on a six month-to-date or six month full average (whichever is higher). If the hotel’s
Overall Service score is below the Brand-defined minimum, the Owner will be in default, but may be given a 180-day cure period. At the end of the cure
period, if the hotel is still below the Brand-defined minimum, there is grounds for termination.
The hotel’s Guest Room Cleanliness score, as detailed in SALT, must not fall below the Brand-defined minimum. The hotel’s Guest Room Cleanliness score
will be measured over a six month-to-date or six month full average (whichever is higher). If the hotel’s Guest Room Cleanliness score is below the Brand-

100-5 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
100 - THE BRAND EXPERIENCE

defined minimum, the Owner will be in default, but may be given a 180-day cure period. At the end of the cure period, if the hotel is still below the Brand-
defined minimum, there may be grounds for termination.
103.10 PROBLEM RESOLUTION
The problem resolution score, as detailed in SALT, must not fall below the brand-defined minimum for the hotel. Effective October 1, 2019, the hotel’s
problem resolution score will be measured over a six month-to-date or six month full (whichever is higher).
103.11 BRAND OPERATIONS TECHNOLOGY SUPPORT FEE
Effective January 1, 2020, a fee of $323 will be assessed to each hotel for access, maintenance, support, and enhancement of Brand Operations Technology
Solutions (including Quality Assurance, Product Improvement, Waivers, and Renovation Cycle Management applications). These applications provide a suite
of tools that assist hotels in achieving and maintaining compliance with Brand requirements.

104.00 Not Applicable to this Brand

105.00 STRUCTURE AND DECOR
105.01 RENOVATION CYCLES
All soft goods and casegoods must be replaced when condition warrants or at the following lifecycle timelines (whichever comes first):
105.01.A SOFT GOODS
Every 7 years for soft goods: items such as wall and floor coverings, window treatments, carpeting, bedspreads, lamps, artwork, decorative items,
pictures, wall decorations, upholstery, textile, fabric, vinyl, and similar items identified by Hilton as part of the hotel's renovation cycle.
105.01.B CASEGOODS
Every 14 years for Casegoods: furniture and fixtures such as cabinets, shelves, chests, armoires, chairs, beds, headboards, desks, tables, mirrors,
lighting fixtures, and similar items identified by Hilton as part of the hotel's renovation cycle.

105.02 DESIGN SUBMITTAL

Asia Pacific | Canada | Europe | Middle East and Africa | United States:
The hotel must follow the Hilton Global Design Services Approval Process prior to commencing any renovation of guest-facing areas. More detailed
information can be found on our self-service website: https://designinformation.hilton.com/.
NOTE: The Design Approval Process is not required in cases where the hotel is renovating Heart of House areas.
Caribbean | Central America | Mexico | South America:
The hotel must receive approval from the A&C/Design Director prior to commencing any renovation of guest-facing areas.
NOTE: The Design Approval Process is not required in cases where the hotel is renovating Heart of House areas.

106.00 BRAND HOSPITALITY

106.01 Not Applicable to this Brand
106.02 BRAND DISTINCTIVE PROGRAMS

100-6 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
100 - THE BRAND EXPERIENCE

The hotel must maintain an active Blue Energy Committee and comply with the following requirements:
• Hold monthly meetings
• Submit semi-annual Blue Energy Updates
• Host quarterly rallies
• Establish a share committee communication and property information (Blue Energy bulletin board/electronic board)
PATH: MY APPLICATIONS > HILTON HOTELS H360 > BLUE ENERGY> BLUE ENERGY COMMITTEE TOOL-KIT or H360COMMUNITY.COM
106.03 BRAND SERVICE PROGRAMS
The hotel must implement the “Make it Right” commitment and comply with all associated training requirements. Refer to the Training Requirements at a
Glance document on the Lobby for additional details.

PATH: THE LOBBY > BRANDS > HILTON HOTELS & RESORTS > BRAND TRAINING > TRAINING REQUIREMENTS AT A GLANCE
The hotel must display the following “Make it Right” collateral:
• Front Desk Sign (displayed on the Front Desk)
• Guest Room Card (displayed on the desk near the telephone in every guest room)
• Empowerment Guidelines (specific to each department)
• Management Pledge (signed by the General Manager and all current department heads)
• CRM Service Recovery Toolkit (consisting of Brand developed tools and templates)
NOTE: The mandatory items listed above in addition to a selection of optional collateral pieces are available on marKIT.

107.00 LEADERSHIP
107.01 Not Applicable to this Brand
107.02 GENERAL MANAGER
107.02.A HIRING
The hotel must have a General Manager/Hotel Manager dedicated to the property. The clustering of these positions may be approved at the sole
discretion of the Brand Management Team or Hilton Management Company. The General Manager must be hired at a minimum of one year prior to
opening or conversion with Brand approval.
107.02.B COMMUNICATIONS
The General Manager/Hotel Manager must complete the following communication requirements:
• Attach their email address to the “INNCODE_GM@hilton.com” distribution list.
• Subscribe to the Brand’s NOW newsletters.
When conducting business on behalf of the hotel via email, all communications must be sent using a @brand.com email address.

107.03 SALES / COMMERCIAL LEADER

The hotel must not represent brands other than hotels in the Hilton Portfolio of Brands while in discussion with local, regional or national business contacts.

100-7 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
100 - THE BRAND EXPERIENCE

The hotel must have a Sales / Commercial Leader (e.g., Directors of Sales, Business Development, etc.) or position of equivalent responsibility on-site
dedicated to the property. The clustering of these positions may be approved at the sole discretion of the Brand Management Team or Hilton Management
Company.
107.03.A Not Applicable to this Brand
107.03.B COMMUNICATIONS
The Sales / Commercial Leader must complete the following communication requirements:
• Attach their email address to the “INNCODE_DS@hilton.com” distribution list.
• Subscribe to the Brand’s NOW newsletter.
When conducting business on behalf of the hotel via email, all communications must be sent using a @brand.com email address.

107.04 REVENUE MANAGEMENT LEADER

The hotel must have an on-site dedicated Revenue Management Leader whose sole responsibility is the discipline of Revenue Management. The clustering
of these positions may be approved at the sole discretion of the Brand Management Team or Hilton Management Company.
If the hotel is participating in the Revenue Management Consolidated Center (RMCC), it is not required to have a dedicated on-site Revenue Management
Leader, but an on-site team member in an appropriate role (e.g., Front Office, Reservations, etc.) must be certified in all Revenue Management Leader
training requirements.
107.04.A Not Applicable to this Brand
107.04.B COMMUNICATIONS
The Revenue Management Leader must complete the following communication requirements:
• Attach their email address to the “CTYHOCN_RM@hilton.com” distribution list.
• Subscribe to the Brand’s NOW newsletter.
When conducting business on behalf of the hotel via email, all communications must be sent using a @brand.com email address.

107.05 FOOD AND BEVERAGE LEADER

Americas | Europe | Middle East and Africa: The hotel must have a position of equivalent responsibility on-site.
Asia Pacific: The hotel must have a Food and Beverage Leader or position of equivalent responsibility on-site dedicated to the property. The clustering of
these positions may be approved at the sole discretion of the Brand Management Team or Hilton Management Company.
107.05.A Not Applicable to this Brand
107.05.B COMMUNICATIONS
The Director / Manager of Food and Beverage Management must complete the following communication requirements:
• Subscribe to the Brand’s NOW newsletter

107.06 Not Applicable to this Brand

107.07 Not Applicable to this Brand
107.08 Not Applicable to this Brand

100-8 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
100 - THE BRAND EXPERIENCE

107.09 Not Applicable to this Brand

107.10 MANAGER ON DUTY
The hotel must have a minimum of two team members on staff at all times during operation. At least one team member must be designated as Manager-On-
Duty.

108.00 TEAM MEMBERS

108.01 Not Applicable to this Brand
108.02 SOLICITATION OF TIPS AND DONATIONS
The hotel must ensure that team members do not solicit tips. However, gratuities, when offered, may be accepted. Tip jars and/or seed money (tip money left
in customer view) are prohibited. Any tips accepted by a team member must be removed out of the direct line of service and kept out of guests’ view.
In addition, the hotels must not solicit guests for donations (including donations benefiting charities) except for Brand-approved and implemented programs.
Special cases may be considered with prior Brand approval.
108.03 Not Applicable to this Brand
108.04 Not Applicable to this Brand
108.05 TEAM MEMBER UNIFORMS
All guest facing hotel and third-party Team Members must wear a professional uniform while on duty. Seasonal / regional attire may be substituted if
appropriate to the hotel (e.g., resort designated hotel).
108.05.A NAME TAGS
At all times while on duty, all hotel Team Members in customer facing roles must wear Brand-approved name tags/badges. Approved name tags must
feature the following information unless otherwise noted as optional:
• Team Member First Name (Required) OR Surname ONLY (if culturally relevant)
• Team Member Last Name / Surname (Optional)
• Department or Title (Optional)
• Spoken Language (Optional)
Team Members in job functions that prohibit standard name tags (e.g., kitchen, engineering, or housekeeping) must wear a uniform that identifies them
as a Team Member of the hotel (e.g., embroidery, patch, etc.)
Name tags are not required in specialty/themed restaurants if appropriate with the concept.
NOTE: Information must be presented in English. Local languages may be featured as an added enhancement.
108.05.B BUTTONS AND PINS
Uniformed hotel Team Members may not wear non-Brand-approved buttons and pins while on duty.
108.05.C SECURITY

100-9 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
100 - THE BRAND EXPERIENCE

All security personnel (in-house or contract) must wear a professional security uniform that matches the look and feel of the hotel. Security personnel
must wear a badge or name tag that identifies them as Security.

108.06 EMPLOYEE GROOMING AND APPEARANCE

• Employees must be professional looking and well groomed at all times, consistent with the standards in the industry for persons of similar positions. This
includes clothing, hair and personal hygiene.
• Employees must utilize common sense and good judgment in creating a professional image in areas including jewelry, piercings, tattoos, facial hair,
makeup, nail length, hair color and styles, and cologne.
• Employees in positions requiring uniforms must comply with the departmental standards, including shoe and safety attire.

109.00 LEARNING AND DEVELOPMENT

All Brand employees must be trained to perform their jobs through successful completion of mandatory training activities provided by Hilton University.
Employees must complete all applicable training courses, as required by the Brand. For current requirements, please refer to the Brand Required Training
document on the Lobby.
RESOURCE PATH: THE LOBBY > BRANDS > HILTON HOTELS & RESORTS > BRAND TRAINING > TRAINING REQUIREMENTS AT A GLANCE
109.01 ADMINISTRATION
The Brand reserves the option to conduct certification for Team Members of the hotel from time to time. Attendance will be mandatory if the certification is
deemed necessary by the Brand. The hotel’s Team Members must achieve certification upon completion of training. Depending upon the hotel Team
Member’s job function and the type of training, additional training and re-certification may be required from time to time. Similarly, Owners, managers and
Team Members of management companies must attend mandatory orientation and training programs, and Brand conferences.
All certifications must be documented and maintained by the hotel.
109.01.A Not Applicable to this Brand
109.01.B CERTIFIED TRAINERS
The hotel must have a minimum of 2 individuals dedicated to train all Team Members and to facilitate the execution of the skills learned in any Brand-
required training session. One of these positions may be a regional trainer.
All trainers must be certified by a designated Hilton University Learning Manager or Certified Master Trainer.

109.02 Not Applicable to this Brand

109.03 Not Applicable to this Brand
109.04 BRAND CULTURE AND TECHNICAL TRAINING
109.04.A Not Applicable to this Brand
109.04.B Not Applicable to this Brand
109.04.C Not Applicable to this Brand
109.04.D Not Applicable to this Brand

100-10 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
100 - THE BRAND EXPERIENCE

109.04.E Not Applicable to this Brand

109.04.F HUANYING
If participating in the Huanying program, hotel staff must annually complete the Huanying training course found on Hilton University or test out. They
must include evidence of the following individuals having taken the following courses on an annual basis:
• Huanying Front Office Training:
• General Manager, Director of Operations, Director of Human Resources, Director of Revenue Management
• Front Office Staff and Guest Service Agents
• Night Audit
• Concierge
• Bell and Door
• Sales
• PBX operators (as applicable)
• Huanying Housekeeping Training:
• Housekeeping Director/Manager
• Huanying F&B Training:
• Team Member responsible for overall Food and Beverage
• Restaurant breakfast supervisors
109.04.G Not Applicable to this Brand
109.04.H Not Applicable to this Brand
109.04.I Not Applicable to this Brand
109.04.J Not Applicable to this Brand
109.04.K Not Applicable to this Brand
109.04.L Not Applicable to this Brand
109.04.M Not Applicable to this Brand
109.04.N Not Applicable to this Brand
109.04.O Not Applicable to this Brand
109.04.P Not Applicable to this Brand
109.04.Q INCLUSIVE AND RESPECTFUL WORKPLACE
The following Team Members must complete an annual training on understanding diversity, inclusion, and unconscious bias in a work environment:
• General Manager
• Department Heads and Managers
• All Front Office Team Members
• All Security Team Members (including third party)

100-11 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
100 - THE BRAND EXPERIENCE

Initial training must be completed by April 8, 2019. Additional training is in development and must be completed within 90 days of release. All new
Team Members must complete training within 90 days of hire.

109.05 BRAND LEADERSHIP

109.05.A BRAND CONFERENCE
The General Manager and, if required by the Brand, a hotel employee in an additional designated job function, must attend all mandated Brand
Summits.
109.05.B GENERAL MANAGER BRAND TRAINING
All General Managers and, if required by the Brand, a hotel team member in an additional designated job function must attend all mandated meetings
and training sessions (e.g., General Manager Brand Training, Full Service Brand Summit, etc).
If a General Manager has attended the General Manager Brand Training for another Full Service Brand within two years of their start date in the new
role, then the General Manager is not required to retake the course. If it has been over two years since the General Manager has participated in and
completed the General Manager Brand Training, then the General Manager is required to retake the course.
109.05.C Not Applicable to this Brand
109.05.D SALES / COMMERCIAL BRAND TRAINING
If a Director of Sales/Director of Business Development has attended the Sales/Commercial Leader Brand Training for another Full Service Brand
within two years of their start date in the new role, then the Director of Sales/ Director of Business Development is not required to retake the course. If it
has been over two years since the Director of Sales/Director of Business Development has participated in and completed the Sales/Commercial Leader
Brand Training, then the Director of Sales/Director of Business Development is required to retake the course.

109.06 Not Applicable to this Brand

109.07 Not Applicable to this Brand
109.08 FOOD AND BEVERAGE
Americas | Europe | Middle East and Africa: Staff will be knowledgeable about food composition and ingredients and will acknowledge and ensure that any
guest allergy questions or issues are addressed. Team Members must complete the Brand’s required training programs including alcohol awareness, food
handling and safety, fire and evacuation procedures.
Asia Pacific: Staff will be knowledgeable about food composition and ingredients and will acknowledge and ensure that any guest allergy questions or
issues are addressed. Team Members must complete the Brand’s required training programs including alcohol awareness (where locally mandated), food
handling and safety, fire and evacuation procedures.
109.08.A Not Applicable to this Brand
109.08.B Not Applicable to this Brand
109.08.C Not Applicable to this Brand
109.08.D Not Applicable to this Brand

100-12 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
100 - THE BRAND EXPERIENCE

109.08.E FOOD SAFETY AND SANITATION

All food handlers must have documentation in training for proper sanitation and food handling techniques in accordance with applicable law.
109.08.F Not Applicable to this Brand
109.08.G Not Applicable to this Brand
109.08.H FOOD HANDLERS' TRAINING
Americas: The hotel must enroll in the ECOSURE audit systems program. In countries where the ECOSURE program is not supported, hotel must
submit an alternate food safety audit through companies such as Sterotech, Sealed Air Diversy Food Safety for Brand review through the waiver
process.
Asia Pacific | Europe | Middle East and Africa: All food and beverage outlets must operate a food and safety management system based on the
principles of HACCP (Hazard Analysis and Critical Control Points). All food handling employees must be trained in these principles. If applicable law
imposes stricter requirements, the hotel must comply with those requirements.

109.09 Not Applicable to this Brand

109.10 Not Applicable to this Brand
109.11 Not Applicable to this Brand
109.12 SAFETY AND AWARENESS
109.12.A Not Applicable to this Brand
109.12.B Not Applicable to this Brand
109.12.C Not Applicable to this Brand
109.12.D Not Applicable to this Brand
109.12.E Not Applicable to this Brand
109.12.F Not Applicable to this Brand
109.12.G PREVENTING HUMAN TRAFFICKING
Target Audience:
• All Team Members
Brand Standard Training:
• The General Manager must complete the "Preventing Human Trafficking: Recognizing the Signs” – Course 319301 annually via Hilton University
• All other employees must complete a human trafficking prevention course annually via one of the following methods:
• Pre-shift brief
• "Human Trafficking: Recognizing the Signs" course via Hilton University
• Classroom training

100-13 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
100 - THE BRAND EXPERIENCE

• The General Manager must complete the “Preventing Human Trafficking GM Acknowledgement" by September 30th on an annual basis, confirming
that all employees have been trained
• New employees must be trained within 90 days of hire
The Hilton University course is available to all Franchised hotels, or they may select a comparable training from a vendor of their choice at their own
expense. Each Franchised hotel Owner/Manager is responsible for abiding by any state or local regulations.
Legal obligations vary by region and may require training for different subsets of employees or additional training content that is not covered by the HU
course.
Resources:
• All hotels: The Lobby > Corporate Responsibility > Social Impact > Human Rights – Facilitator slides & Pre Shift
• Franchised hotels: The Lobby > Inclusive and Respectful Workplace
• Managed hotels: The Lobby > HR > Global Learning > HU >Inclusive and Respectful Workplace
QA Verification:
• "Preventing Human Trafficking: Recognizing the Signs” – Course #319301 or comparable training
• “Preventing Human Trafficking GM Acknowledgement”

110.00 ACCORDANCE WITH LOCAL LAW

The hotel must ensure that its Team Members are trained according to applicable laws concerning security, fire, food, Team Member safety, and disability
awareness.
111.00 HILTON HONORS
The hotel must participate in the Hilton Honors program.
PATH: LOBBY > BRANDS > HILTON HONORS > PROGRAM OVERVIEW > TRAINING > SUGGESTED TRAINING AND SUPPORT - HILTON HONORS
PLAYBOOK
111.01 HILTON HONORS CHAMPION
The hotel must designate an on-site Hilton Honors Champion (utilization of an existing Front Office Team Member or Training Manager is permitted). The
Champion must facilitate the following:
• Energize Team Member focus on Hilton Honors members
• Drive consistent delivery of in-hotel benefits
• Oversee member enrollment
• Ensure completion of new hire Hilton Honors training
• Subscribe to the Brand’s NOW newsletter
• Subscribe to the H360 Community and complete the training curriculum within the set timeline
• Maintain up-to-date contact information in Property Information Manager (PiM) in the personnel section of the system
111.02 REWARDS AND REDEMPTIONS
Redemption rooms must be operated on a last room available basis, meaning that if a standard room or premium room is available for sale in any channel or
via direct contact with the hotel, it must also be available for redemption via Hilton Honors points. The hotel is not permitted to manipulate inventory to restrict

100-14 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
100 - THE BRAND EXPERIENCE

reward availability. Hilton Honors redemptions may be restricted for designated specialty room types, as approved by Hilton Honors and Revenue
Management teams.

Blackout dates and/or inventory allotments do apply to Hilton Honors members when booking reward stays. Rate level length of stay controls will apply if
established by the hotel.
111.03 REIMBURSEMENT FRAUD
Hilton routinely monitors Hilton Honors redemption reservations and reimbursements. The manipulation or booking of fraudulent reservations to obtain an
increased redemption rate is strictly prohibited. If the hotel is found to be in violation of this requirement, Hilton reserves the right to apply a reimbursement
adjustment to the Hilton Honors invoice.
Fraudulent activity must be reported to the Honors Fraud team at hhfraudprotection@hilton.com.
111.04 POINTS CAP
Hilton Honors members may earn points on up to 4 rooms per stay, with no maximum points cap. In order to facilitate the appropriate credit of points, the hotel
must route all room charges to the member's primary folio.
Hotels wishing to grant guests additional points may use HIPs (Honors Incentive Points) from marKIT, at cost to the hotel.
111.05 MEMBER BENEFITS
The hotel must provide the same accommodations and in-hotel benefits regardless of whether the Hilton Honors Member is on a paid or redemption stay.

All Hilton Honors Members must receive their benefits unless they are staying on ineligible rates. Guests on ineligible rates are not entitled to Hilton Honors
MyWay benefits, Tier Stay Credit or Hilton Honors Points. Please refer to the Hilton Honors Terms & Conditions for further details.
111.05.A MEMBER
111.05.A.1 LATE CHECK-OUT
Late check-out upon request (subject to availability).
111.05.A.2 INTERNET ACCESS
Complimentary access to the hotel’s standard internet connection must be provided to all Hilton Honors Members who book through approved
channels. At minimum, the Member must be able to maintain complimentary simultaneous active connections on 3 devices.

NOTE: If the hotel charges a Brand-approved resort fee, standard access must be provided regardless of the booking channel.
111.05.A.3 ADDITIONAL GUESTS
A second registered guest staying in a Member’s room in hotels where there may be an incremental charge for double occupancy must not be
charged.

NOTE: This benefit does not apply at any hotel when the rate includes additional components (e.g., meals, activities, parking, etc.) that are quoted
based on the quantity of guests occupying the room.

100-15 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
100 - THE BRAND EXPERIENCE

111.05.B SILVER
Silver Members receive the Member benefits above, plus the following:
111.05.B.1 BOTTLED WATER
Asia Pacific | Caribbean | Central America | Europe | Mexico | Middle East and Africa | South America:
Two bottles of water (minimum 330ml/12 oz) must be placed in each guest room (Honors members and non-Honors members) prior to guest arrival.
Each bottle must be presented with the approved Hilton Honors Bottled Water Tag (available on marKIT). The hotel may choose to charge Non-Elite
Members and Non-Members for consumption of the bottled water.
If the hotel chooses to sell additional bottled water in the guest room, the brand must be different from the Honors Benefit bottled water. The hotel
must use the required bottled water neck tag (available on marKIT).

Compliance is required by June 30, 2020.

NOTE: This Standard does not apply in locations where the local water is not rated for guest consumption and complimentary bottled water is
provided to all guests.
North America:
Two bottles of water (minimum 330ml/12 oz) must be placed in each guest room (Honors members and non-Honors members) prior to guest arrival.
Each bottle must be presented with the approved Hilton Honors Bottled Water Tag (available on marKIT). The hotel may choose to charge Non-Elite
Members and Non-Members for consumption of the bottled water.
If the hotel chooses to sell additional bottled water in the guest room, the brand must be different from the Honors Benefit bottled water. The hotel
must use the required bottled water neck tag (available on marKIT).
Compliance is required by January 1, 2021.
NOTE: This Standard does not apply in locations where the local water is not rated for guest consumption and complimentary bottled water is
provided to all guests.
111.05.C GOLD
Gold Members receive the above Member and Silver Member benefits, plus the following:
111.05.C.1 MY WAY
Gold Hilton Honors Members may select one of the following MyWay benefits via their Hilton Honors account:
• Complimentary Continental Breakfast for the Member and up to one additional guest registered to the same room each day of their stay.
• 1,000 Hilton Honors Bonus Points per stay
The guest’s MyWay selection must be confirmed during the arrival process.
111.05.C.2 GOLD UPGRADE POLICY
Every effort must be made by the hotel to place Gold Members upon arrival into the best available room for the entirety of their stay (highest possible
upgrade for their tier) after priority has been given to paying customers, eStandby upgrade candidates, and Diamond Honors Members.

Gold Members may be upgraded to preferred rooms up to Executive Floor (if applicable) room types. Preferred rooms may also include:

100-16 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
100 - THE BRAND EXPERIENCE

• Those not on the Executive Floor but conferring Executive Lounge access
• The next-best available room types
• Rooms with desirable views or amenities
• Other rooms identified as “preferred” by the hotel
Gold Members are not eligible for complimentary upgrades to suite room types.
The hotel is not permitted to upsell Elite Hilton Honors Members at the time of arrival into room types they are eligible to receive as complimentary
upgrades.
If the hotel has an Executive Floor Lounge, Gold Hilton Honors Members and up to one additional guest registered to the same room may be granted
complimentary entry if their room upgrade includes that access.
111.05.D DIAMOND
Diamond Members receive the above Member and Silver Member benefits, plus the following:
111.05.D.1 PREMIUM INTERNET
Complimentary access to the hotel’s highest speed (Premium) Internet connection offering must be provided to all Diamond Hilton Honors Members
who book through approved channels.
At minimum, the Member must be able to maintain simultaneous active connections on 3 devices.
NOTE: If the hotel charges a Brand-approved Resort Fee, premium access must be provided regardless of the booking channel.
111.05.D.2 MYWAY
Diamond Hilton Honors Members must receive the following MyWay benefits:
• Complimentary Continental Breakfast for the Member and up to one additional guest registered to the same room each day of their stay
• 1,000 Hilton Honors Bonus Points per stay
The guest’s MyWay benefits must be confirmed during the arrival process.
111.05.D.3 DIAMOND UPGRADE POLICY
Every effort must be made by the hotel to place Diamond Members upon arrival into the best available room for the entirety of their stay (highest
possible upgrade for their tier) on a first priority basis after upgrade inventory is allotted to paying customers and eStandby upgrade candidates.

Diamond Members are eligible for upgrades up to “junior”, “standard” or “one-bedroom” suites. Diamond Members are not eligible for complimentary
upgrades to specialty suites (e.g., “presidential”, multi-room suites).
The hotel is not permitted to upsell elite Honors Members at the time of arrival into a room type they are eligible to receive as a complimentary
upgrade.
If the hotel has an Executive Floor Lounge, Diamond Hilton Honors Members and up to one additional guest registered to the same room must
always receive access, even if the Diamond Member is not upgraded to the Executive Floor.
111.05.D.4 48-HOUR GUARANTEE

100-17 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
100 - THE BRAND EXPERIENCE

Diamond members who make reservations using direct booking (e.g., HRCC, Brand.com, and Honors App) and are confirmed with a valid credit card
up to 48 hours prior to intended arrival are guaranteed accommodations. This benefit is also applicable to Preferential Gold Members. This benefit
does not apply during Extraordinary Demand Dates (“EDD”).
Requests to consider specific dates as Extraordinary Demand Dates (EDD) may be submitted for approval to the Hilton Honors Operations team on
the Hilton Honors Lobby page. If approved for EDD, the hotel will be exempt from the 48 Hour guarantee for Diamond/Preferential Gold Members on
those specific dates. When approved for EDD, the 48 Hour rate plan will be deactivated by Global Database Management, when:
• Booking control of all inventory has been given to a third-party
• All rooms are Sold Out under a non-refundable, pre-payment basis
111.05.E DIGITAL KEY HONORS BENEFITS
Digital Key enabled hotels must ensure that all Hilton Honors benefits and amenities are delivered to guests utilizing this service. The hotel must use the
“Hotel Guide” section of the Hilton Honors App to provide information on benefit delivery by Hilton Honors tier.
Please refer to www.digitalkey.hilton.com for additional information and best practices on the Digital Key program.

111.06 DIAMOND MEMBER RESERVED PARKING

If the hotel offers Diamond Member Reserved Parking, the below standards apply.
If the hotel controls on-site self-parking, a minimum of 5 reserved parking spots must be available for Diamond Members. A minimum of 3 spots must be
located near the main entrance. Additional spots may be located near secondary entrances. All spots must be clearly identified using the Brand-approved
Diamond Member reserved parking signage. Refer to marKIT for specifications.
111.07 HONORS WELCOME
The hotel must provide a “GREAT” Welcome to every Hilton Honors Member at check-in:
G – Greet them by their name and welcome them back if they are a return guest
R – Recognize and celebrate their tier
E – Explain their Hilton Honors and brand benefits
A – Add a personal touch
T – Thank them with a smile
The “GREAT” Welcome job aid must be posted at each Front Desk workstation. The job aid must be hidden from guest view.
PATH: THE LOBBY > MY APPLICATIONS > MARKIT > HILTON HONORS > ON-PROPERTY MATERIALS > THE HILTON WAY > HILTON HONORS
GREAT WELCOME JOB AID
111.08 BREAKFAST BENEFIT DELIVERY EXPERIENCE
Americas | Europe | Middle East and Africa:
• If the Member selects the Hilton Honors Breakfast Benefit, the front desk must indicate to the Member the location, time and direction to check-in with the
host at breakfast.
• There must be a designated greeter at breakfast, who may be in a dedicated host role or a server. The greeter must welcome each guest and ask for their
name. If the Member is eligible for free breakfast, the greeter must check the Member’s name off the Coupon Report (or the Standard Package Report for
Opera hotels) and record the number of guests receiving the benefit.

100-18 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
100 - THE BRAND EXPERIENCE

• Properties may utilize the optional Reusable or Disposable Recognition Card to indicate the guest receives the Hilton Honors Breakfast Benefit. If the
optional Recognition Card is used, the greeter must pass it to a server or place it on the guest’s table. Properties may not use any other breakfast collateral
and may not provide guests with breakfast vouchers at the front desk.
The hotel may provide a monetary value (F&B credit) to be redeemed for a complimentary continental breakfast, or a F&B credit may be applied at any
participating* on-site food and beverage venue (excluding In-Room Dining), equal to the value of an on-menu continental breakfast.
NOTE: *Hotel may restrict restaurant venues available for credit redemption.
The hotel must comply with the following requirements:
• Credit value must equal the cost of an on-menu continental breakfast option (at minimum), inclusive of tax and any applicable service charge(s). Gratuity
NOT included. Credit must be applied on the same date breakfast would be served and credit is NOT to be rolled over to subsequent dates or combined
with any other offer.
• Hotel must comply with the Hilton Way Breakfast Delivery Standards listed above.
For Diamond and Gold (with MyWay selection), Full Service hotels must meet the following complimentary continental breakfast requirements:
• Choice of hot and cold beverage
• Hot beverages include freshly brewed regular and decaffeinated coffee and tea selection of individual tea bags that best meets market demand.
• Cold beverages include a minimum of 2 milk choices that best meets local market demand (e.g., skim, 2%, whole), juice (minimum of 2) choices that
meets local market demand and water.
• Choice of bread, pastry, or cereal
• Bread includes sliced toasting breads (minimum of 2) and specialty breads (minimum of 3) that best meets local market demand (e.g., Bagels, English
Muffins, Baguettes, specialty loaf/loaves)
• Breakfast pastry (minimum of 2) – hotel choice of freshly baked, locally sourced pastry
• Cold cereals (minimum of 4), Granola or Muesli (minimum of 1) that best meets local market demand (not required for grab and go offering)
• Choice of fruit
• Fruit includes fresh whole fruit (minimum of 2) and fresh cubed/sliced fruit (minimum of 3) – local seasonal fruit whenever possible
• In the case of a grab and go offering, cubed/sliced fruit is optional
NOTE: Grab and go breakfast can only be provided in conjunction with a continental buffet/menu option and not as a standalone offering and must meet
minimum requirements.
Asia Pacific:
• If the Member selects the Hilton Honors Breakfast Benefit, the front desk must indicate to the Member the location, time and direction to check-in with the
host at breakfast.
• There must be a designated greeter at breakfast, who may be in a dedicated host role or a server. The greeter must welcome each guest and ask for their
name. If the Member is eligible for free breakfast, the greeter must check the Member’s name off the Coupon Report (or the Standard Package Report for
Opera hotels) and record the number of guests receiving the benefit.
• Properties may utilize the optional Reusable or Disposable Recognition Card to indicate the guest receives the Hilton Honors Breakfast Benefit. If the
optional Recognition Card is used, the greeter must pass it to a server or place it on the guest’s table. Breakfast collateral requires approval by the Brand.
The hotel may provide a monetary value (F&B credit) to be redeemed for a complimentary continental breakfast, or a F&B credit may be applied at any
participating* on-site food and beverage venue (excluding In-Room Dining), equal to the value of an on-menu continental breakfast.
NOTE: *Hotel may restrict restaurant venues available for credit redemption.

100-19 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
100 - THE BRAND EXPERIENCE

The hotel must comply with the following requirements:

• Credit value must equal the cost of an on-menu continental breakfast option (at minimum), inclusive of tax and any applicable service charge(s). Gratuity
NOT included. Credit must be applied on the same date breakfast would be served and credit is NOT to be rolled over to subsequent dates or combined
with any other offer.
• Hotel must comply with the Hilton Way Breakfast Delivery Standards listed above.
For Diamond and Gold (with MyWay selection), Full Service hotels must meet the following complimentary continental breakfast requirements:
• Choice of hot and cold beverage
• Hot beverages include freshly brewed regular and decaffeinated coffee and tea selection of individual tea bags that best meets market demand.
• Cold beverages include a minimum of 2 milk choices that best meets local market demand (e.g., skim, 2%, whole), juice (minimum of 2) choices that
meets local market demand and water.
• Choice of bread, pastry, or cereal
• Bread includes sliced toasting breads (minimum of 2) and specialty breads (minimum of 3) that best meets local market demand (e.g., Bagels, English
Muffins, Baguettes, specialty loaf/loaves)
• Breakfast pastry (minimum of 2) – hotel choice of freshly baked, locally sourced pastry
• Cold cereals (minimum of 4), Granola or Muesli (minimum of 1) that best meets local market demand (not required for grab and go offering)
• Choice of fruit
• Fruit includes fresh whole fruit (minimum of 2) and fresh cubed/sliced fruit (minimum of 3) – local seasonal fruit whenever possible
• In the case of a grab and go offering, cubed/sliced fruit is optional
NOTE: Grab and go breakfast can only be provided in conjunction with a continental buffet/menu option and not as a standalone offering and must meet
minimum requirements.
111.09 HONORS FLOOR
Americas: The hotel is not permitted to designate a Hilton Honors Floor. If the hotel currently offers a designated Hilton Honors Floor(s), the hotel must
remove all Hilton Honors Floors signage (floor, room and elevator signage) by December 31, 2020.

For additional information, please refer to the Hilton Honors Floor Decommission section.

PATH: THE LOBBY > BRANDS > HILTON HONORS > HILTON WAY SERVICE STANDARDS
Asia Pacific | Europe | Middle East and Africa: The hotel is not permitted to designate a Hilton Honors Floor. If the hotel currently offers a designated Hilton
Honors Floor(s), the hotel must remove all Hilton Honors Floors signage (floor, room and elevator signage) by June 30, 2019.

For additional information, please refer to the Hilton Honors Floor Decommission section.

PATH: THE LOBBY > BRANDS > HILTON HONORS > HILTON WAY SERVICE STANDARDS

NOTE: Please contact the Brand Performance Team if additional assistance is needed.

100-20 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
100 - THE BRAND EXPERIENCE

111.10 HONORS ENROLLMENT

Americas:
Upon check-in, all non-Hilton Honors guests must be invited to join the program.
The hotel's enrollment performance will be measured on a rolling 6-month basis and must not fall below the Brand-defined minimum.
ENROLLMENT RATE: 20% of all non-Hilton Honors transient guests
Honors enrollment thresholds are communicated for each Brand on an annual basis. The hotel's enrollment performance is detailed in the hotel's weekly
enrollment report posted on the Lobby.
PATH: LOBBY > BRANDS > HILTON HONORS > ENROLLMENTS > ENROLLMENT REPORTING > WEEKLY ENROLLMENT
Asia Pacific:
Upon check-in, all non-Hilton Honors guests must be invited to join the program.
The hotel's enrollment performance will be measured on a rolling 6-month basis and must not fall below the Brand-defined minimum.
ENROLLMENT RATE: 80% of all non-Hilton Honors transient guests
Honors enrollment thresholds are communicated for each Brand on an annual basis. The hotel's enrollment performance is detailed in the hotel's weekly
enrollment report posted on the Lobby.
PATH: LOBBY > BRANDS > HILTON HONORS > ENROLLMENTS > ENROLLMENT REPORTING > WEEKLY ENROLLMENT
Europe | Middle East and Africa:
Upon check-in, all non-Hilton Honors guests must be invited to join the program.
The hotel's enrollment performance will be measured on a rolling 6-month basis and must not fall below the Brand-defined minimum.
ENROLLMENT RATE: 56% of all non-Hilton Honors transient guests
Honors enrollment thresholds are communicated for each Brand on an annual basis. The hotel's enrollment performance is detailed in the hotel's weekly
enrollment report posted on the Lobby.
PATH: LOBBY > BRANDS > HILTON HONORS > ENROLLMENTS > ENROLLMENT REPORTING > WEEKLY ENROLLMENT

112.00 Not Applicable to this Brand

113.00 SERVICE RECOVERY
113.01 Not Applicable to this Brand
113.02 Not Applicable to this Brand
113.03 DIAMOND MEMBER SERVICE RECOVERY
If a Diamond member is dissatisfied, the member must be immediately satisfied and compensated.
• Compensation is defined as either a refund up to a night’s guestroom fee and tax or other appropriate service recovery based on the nature of the
complaint.
• The member must also receive full Points credit for any refunded amount of guest room and tax, and the hotel must pay for the Points. The hotel must
contact Guest Assistance to facilitate compensation. If the hotel uses the service recovery feature to adjust guestroom and tax, full points must be awarded
for the guests stay automatically.

100-21 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
100 - THE BRAND EXPERIENCE

• In order to support customer satisfaction and loyalty, the Hilton Guest Assistance Department has the discretion to grant Diamond Members up to 2
complimentary future nights. The cost of these guest room nights will be charged back to the hotel.
• The hotel’s General Manager or General Manager’s representative must contact the Diamond Member by telephone to personally apologize for the service
failure.
• The hotel must retain and make available a 30-day rolling record of these transactions.
113.04 GUEST RELOCATION AND RECOVERY
If a hotel cannot honor any confirmed or guaranteed reservation, the hotel must:
• Pay the full cost of all nights of relocation (lodging rate) at another Hilton Brand hotel. If this is not available, then at another convenient and comparable
hotel. In addition, the hotel must reimburse the party for any necessary expense incurred by the change including, but not limited to, the cost of
transportation and telephone calls to notify the family or business associates of a change in lodging place. If the hotel is able to accommodate the guest on
the next night, and the guest opts to decline this offer, then the guest will be responsible for all additional nights. The hotel must waive any late cancellation
fees.
• If the guest is a Member of Hilton Honors, the hotel must complete the online “Reservations Emergency Stay Credit” form on marKIT to provide the
member proper Points, stay credit, and applicable bonuses for the eligible stay they would have consumed.
• The hotel General Manager or most senior Manager on Duty at the time of relocation must follow-up in writing with an apology and an invitation to return to
the hotel the following night with an upgrade or other VIP treatment. The General Manager must reach out to the relocated guest with a note of apology
upon the guest’s return to the hotel.
• Relocated guests must receive the best available accommodations if returning to the hotel on a multiple night stay after being relocated.
A Diamond Member must be the last guest to be relocated. If a Diamond Member is relocated, the following must occur:
• The relocation and all pertinent information must be reported to Guest Assistance as soon as possible and no later than one hour after the actual
relocation. If possible, communication should take place in advance of the relocation.
• An immediate inconvenience compensation of $200 (or local equivalent) cash must be paid to the Member
• The hotel must also provide the Diamond Member with Points credit for any nights the member was relocated. The hotel must pay the normal cost of the
Points. This may be done by completing the online “Reservations Emergency Stay Credit” form on marKIT. The hotel must retain and make available a
30-day rolling record of these transactions. For OnQ PM hotels utilizing the Service Recovery functionality, the Service Recovery report will replace the
need for a manual log.

114.00 GUEST ASSISTANCE

114.01 BE MY GUEST CARDS
Reimbursement for “Be My Guest” certificates and authorized Direct Bills should be submitted via the upload function in the Guest Assistance application.
“Be My Guest” certificates issued and redeemed by the same property will be reimbursed in the amount equal to what the hotel paid Guest Assistance for the
certificate. If the certificate is redeemed at a different property, Guest Assistance will reimburse the property at the “Best Available Rate” (BAR) or the actual
rate booked plus tax for a regular room type, whichever is lower.
Direct Bills will be reimbursed at the amount authorized and documented in the Guest Assistance.
Questions regarding reimbursements can be directed to the Guest Assistance Admin Team at: Guest_Assistance_Admin@HRCC-Hilton.com

100-22 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
100 - THE BRAND EXPERIENCE

114.02 CLAIMS AND SERVICE RECOVERY RECORDS

The Brand maintains a Guest Assistance Department to facilitate guest satisfaction. The Guest Assistance Department will utilize First Contact Resolution to
acknowledge and resolve any guest complaint received via the Brand website, social media channels, written letter, telephone, or email related to Service,
Cleanliness, or Maintenance/Product issues.
For those claims settled on property, the hotel must ensure accurate recording of the complaint and compensation via one of the applicable methods:
• For hotels with the OnQ Property Management system, the “Service Recovery” functionality must be utilized.
• If the hotel is utilizing the Opera Property Management system, an email including guest name(s), reservation confirmation number, complaint and
compensation provided must be sent to propertyresolutions@hilton.com within 24 hours of receiving the complaint.
Comments/complaints are to be handled per the Make It Right program and in the following manner:
Comments received from the guest via SALT surveys or with concerns not classified as Service, Cleanliness or Maintenance/Product issues will be forwarded
to the hotel for resolution. These include, but are not limited to, Safety/Security, Billing or Legal matters.
The hotel must respond to guest complaints, SALT Alerts and/or inquiries within 48 hours of receiving the complaint/inquiry/SALT Alert. Failure to respond
within 48 hours will result in Guest Assistance resolving the complaint and billing the hotel the cost of compensation plus an intervention fee based on the
guest’s Honors status. A response to all guest complaints, whether received by mail, e-mail, in-house comment card, or posted on the Satisfaction and
Loyalty Tracking Website, must be made within two business days. Complaints and responses must be kept on file for at least three months. Hotels are
required to monitor their reviews on the review sites, (which may include, but not be limited to, Trip Advisor, Booking.com, and CTrip) as reported by Medallia
on a daily basis. If a hotel receives a one, two or three star rating on any of the review sites, it must respond to the rating on the review site within 24 hours
after it is posted by Medallia. If a hotel fails to provide a response to the ratings within 24 hours, the Guest Assistance Team may, in its sole discretion, post a
response on behalf of the hotel management, and the hotel will be charged a $25 fee for each response.
Hotels may access their reviews on Medallia by logging into the SALT reporting tool at LOBBY > MY APPLICATIONS > SALT REPORTING SITE.
The hotel will be billed the cost of compensation plus a first contact resolution administrative fee for each complaint resolved by Guest Assistance. The hotel
will have access to all backup documentation and payment will be due upon receipt of the invoice.
• First Contact Resolution Fee: $15 USD (NOTE: The fee will not be applied to the first five claims received each month.)
• Intervention Fee (based on Hilton Honors tier):
• Non-member/Non-elite/Silver: $200 USD
• Gold: $250 USD
• Diamond: $300 USD
Questions regarding files and compensation can be directed to your Guest Assistance Brand Champion contact:
Hilton.GAChampion@hilton.com
114.03 HILTON ADVANCE PROGRAM
Americas:
The hotel must participate in the Hilton Advance program, which includes digital paid media strategy and a single contribution on all consumed digital direct
bookings.

The hotel is required to submit its Hilton Advance daily contribution reports and pay all associated program fees on consumed commissionable online
bookings' Digital Direct revenue, to include:

100-23 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
100 - THE BRAND EXPERIENCE

• Bookings via Hilton direct channels

• Program-funded paid media
• Price comparison sites
• Other direct response paid media as outlined per this program
For more details on the Hilton Advance program, please visit Hilton.com/Advance.

100-24 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
200 - GUEST SERVICES

GUEST SERVICES
200-

200 - GUEST SERVICES

201.00 CONCIERGE SERVICES................................................................................................................................................. 200-2

202.00 NOT APPLICABLE TO THIS BRAND .............................................................................................................................. 200-2
203.00 DRY CLEANING AND LAUNDRY SERVICE ................................................................................................................... 200-2
204.00 FRONT DESK .................................................................................................................................................................. 200-2
205.00 GROCERY DELIVERY SERVICE .................................................................................................................................... 200-3
206.00 NOT APPLICABLE TO THIS BRAND .............................................................................................................................. 200-3
207.00 LOBBY AMBASSADOR ................................................................................................................................................... 200-3
208.00 LUGGAGE SERVICES..................................................................................................................................................... 200-4
209.00 NEWSPAPERS / MEDIA .................................................................................................................................................. 200-4
210.00 PARKING.......................................................................................................................................................................... 200-4
211.00 PET POLICIES AND AMENITIES .................................................................................................................................... 200-4
212.00 PRESSING SERVICE ...................................................................................................................................................... 200-5
213.00 RETAIL MARKET /GRAB AND GO .................................................................................................................................. 200-5
214.00 THIRD-PARTY CONCESSIONAIRE ................................................................................................................................ 200-6
215.00 NOT APPLICABLE TO THIS BRAND .............................................................................................................................. 200-7
216.00 NOT APPLICABLE TO THIS BRAND .............................................................................................................................. 200-7
217.00 TRANSPORTATION ......................................................................................................................................................... 200-7
218.00 NOT APPLICABLE TO THIS BRAND .............................................................................................................................. 200-9
219.00 CULTURAL PROGRAM ................................................................................................................................................... 200-9
220.00 NOT APPLICABLE TO THIS BRAND ............................................................................................................................ 200-13
221.00 HOTEL OPERATOR....................................................................................................................................................... 200-13
222.00 PRE-ARRIVAL SERVICES............................................................................................................................................. 200-13

200-1 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
200 - GUEST SERVICES

201.00 CONCIERGE SERVICES

Concierge services must be provided by the hotel. This service may be offered by the hotel’s Front Desk staff.
202.00 Not Applicable to this Brand
203.00 DRY CLEANING AND LAUNDRY SERVICE
203.01 SERVICE AVAILABILITY
The hotel must provide a laundry and valet service five days a week at a minimum. Service is to be same-day or 24-hour, where possible.
203.02 PRICING
Rates for all laundry and valet services must be printed on the laundry/dry-cleaning slip and stocked in each guest room. The laundry and dry-cleaning price
list must not distinguish between genders, and must be based on the type of garment. Time of same-day return must be posted or noted by the hotel on the
order slip.

204.00 FRONT DESK

204.01 FRONT DESK OPERATIONAL REQUIREMENTS
204.01.A HOURS OF OPERATION
The front desk must be staffed 24 hours a day.
204.01.B QUEUE REQUIREMENTS
If the hotel implements a priority queue for Diamond, Gold and Digital Check-in guests, the line must be serviced at all times and feature the priority
queuing signage requirements as stated in 726.11.C.
204.01.C CHECK-IN AND CHECK-OUT TIMES
The hotel’s check-in time must be no later than 4:00 p.m. The hotel’s check-out time must not be any earlier than 11:00 a.m.
204.01.D IDENTIFICATION
In locations where identification is required for registration (based on local law), ID must be government-issued. The hotel must comply with Hilton
Privacy Standards when handling guest credentials.
204.01.E HONORS CREDIT CARD POLICY
Asia Pacific | Canada | Caribbean | Central America | Europe | Mexico | Middle East and Africa | Puerto Rico | South America:
For Gold and Diamond Members not participating in the Hilton Digital Check-in program, the credit card information may be retrieved from the guest’s
Hilton Honors Profile / Reservation and it should be verified with the guests that they would like to use the same credit card on file. The hotel may also
request the Member to provide a credit card if needed or required by local law.
In all cases, the credit card authorization must be processed before a room key is given to the guest.
United States:
For Gold and Diamond Members, the credit card information must be retrieved from the guest’s Hilton Honors Profile / Reservation and verified with the
guests that they would like to use the same credit card on file. The hotel may also request the Member to provide a credit card if needed or required by
local law.

200-2 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
200 - GUEST SERVICES

In all cases, the credit card authorization must be processed before a room key is given to the guest.
204.01.F CONDUCT POLICY
The hotel may not distribute conduct policies to guests.

204.02 FRONT DESK SERVICE STANDARDS

204.02.A CHECK-IN
RESIDENCE DESIGNATION ONLY:
During the registration process a point of contact must be distinguished to the guest. The following items must be reviewed during registration:
• Housekeeping service schedule
• Residence amenities
• Internet access
• Shuttle service availability
• In-house food and beverage options
204.02.B CHECK-OUT
The hotel must provide an e-folio delivery in place of the printed copy and must comply with the following requirements:
• The guests must have the ability to opt in or out of having their folio delivered via email in place of standard delivery.
• The hotel must process zip out delivery during the Night Audit to ensure zip out receipts are emailed to the guests.
• Printed folios must continue to be available upon request and delivered to the guest room at their convenience.
The hotel may opt to provide Express Check-out Services for all guests, excluding cash or direct bill guests (unless prohibited by applicable law). If the
hotel participates in this program, they must ensure both privacy and security for all guests by placing the express check-out folios completely under
guests’ doors by 5:00 a.m. using only one of the following:
• A preprinted express check-out folio sealed with a sticker;
• A preprinted express check-out folio in a sealed envelope;
• Or an express check-out folder.
Digital Check-Out services are available to guests and Hilton Honors Members through the Hilton Honors app. Refer to information at
digitalcheckout.hilton.com.

205.00 GROCERY DELIVERY SERVICE

RESIDENCE DESIGNATION ONLY:
Residence must provide grocery delivery service either internally or through a third-party vendor. Service may be offered as a fee-based program with all
charges settled to the guest folio.
NOTE: The hotel is not permitted to apply a minimum stay requirement to this service.
206.00 Not Applicable to this Brand
207.00 LOBBY AMBASSADOR
Manager or Assistant Manager presence is expected in public areas during peak demand times (e.g., lobby during peak check-in/out times, restaurant during
peak breakfast time).

200-3 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
200 - GUEST SERVICES

208.00 LUGGAGE SERVICES

Luggage assistance (bell service) must be available 24 hours a day. Service may be combined and offered as part of the Front Desk or as a separate entity.
208.01 SECURE STORAGE
A designated secure area with appropriate shelving and luggage storage space must be maintained.
208.02 STORAGE AND HANDLING FEES
Luggage handling and storage service must be offered to guests at no additional charge (unless specifically mandated in applicable labor or group contracts).
208.03 CLAIM CHECK SYSTEM
A claim check system must be established using luggage tags available on marKIT.

209.00 NEWSPAPERS / MEDIA

Asia Pacific: The hotel must have available one English language and one local language newspaper. Complimentary English and local language
newspapers must be available in the hotel lobby. Online newspaper service may be used.
Canada | Caribbean | Central America | Europe | Mexico | Middle East and Africa | South America: Newspapers are optional.
United States:
The hotel must offer national newspapers (USA TODAY and/or Wall Street Journal) and/or local newspapers. Local newspapers, if offered, must be currently
publishing paid copies a minimum of 5 days a week.
Newspapers must be available in the hotel lobby, all-day dining outlet, and Executive Lounge (if applicable).
209.01 MINIMUM QUANTITY
United States:
The number of newspapers must equal 10% of occupied rooms (based on previous night’s occupancy) or the minimum deliverable quantity, whichever is
greater.
Newspaper stacks must not exceed 30 newspapers in height, and brands must not be mixed in a single stack.

210.00 PARKING
If guest parking is not available on-site or immediately adjacent to the hotel, valet service must be provided.
211.00 PET POLICIES AND AMENITIES
The hotel may choose to participate in the Pet Allowance Program. A “pet” is defined as a domesticated dog or cat. No more than 2 pets are permitted per
guest room.
211.01 SERVICE FEE
The hotel may not differentiate room type pricing based solely on the pet-friendly attribute (e.g., pricing a Standard King Pet Friendly room accommodation
type at a premium or at a discount to a Standard King Room accommodation type). Pricing parity must be maintained for all comparable room type
accommodations.

200-4 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
200 - GUEST SERVICES

The hotel may charge a maximum service fee of $50 (or local equivalent) per stay for guests with pets in the guest room. This fee will offset the additional
cleaning expense incurred and pet allowance, if applicable to the hotel. All fees must be clearly stated at the time of reservation and on all brand.com
websites.
211.02 Not Applicable to this Brand
211.03 PUBLIC AREAS
If applicable, the hotel must designate pet-friendly public areas. All pets must be either enclosed in pet carriers or restrained on a leash at all times.
Pets are not permitted in food and beverage outlets.
211.04 PET-IN-ROOM NOTIFICATION AND PROTOCOL
Hotel must provide "Pet in Room" door hanger signage available on marKIT, to be used by guests when leaving pet unattended.
211.05 POLICY DOCUMENT
The hotel must present to the guest for signature upon check-in a copy of the hotel’s pet policy. The pet policy must include, at a minimum:
• Leash policies
• No access to food and beverage areas
• Owner must be present while any member of the hotel staff is servicing the guest room (housekeeping, engineering, room service, etc.).
• Pet must be restrained or removed from guest room while hotel staff is present working in room
• Notification of Front Desk when leaving pet unattended in guest room and use of "Pet in Room" door hanger
• Additional cleaning or repair charges that may be incurred due to pet stains and/or damage
• Agreement to ensure pet does not disrupt the “quiet enjoyment” of other guests due to excessive barking
• All litter to be removed and disposed of properly by guest
• Hotel is not a kennel and is not liable for any injury suffered by pet while on hotel premises
• Indemnity and hold harmless agreement wherein the guest accepts full responsibility for and protects Hilton, the Brand and the hotel from liability arising
from the Pet (property damage or personal injury to hotel, guest, third party or property)
211.06 PET AMENITIES
The hotel must provide:
211.06.A WELCOME NOTE
A welcome letter to include:
• Information on hotel pet services
• Local dog-walking routes
• Area pet services such as veterinarians, pet shops, groomers, and kennels

212.00 PRESSING SERVICE

The hotel must provide a pressing service five days a week at a minimum. Service is to be same-day or 24-hour, where possible.
213.00 RETAIL MARKET / GRAB AND GO

200-5 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
200 - GUEST SERVICES

Asia Pacific | Caribbean | Central America | Europe | Mexico | Middle East and Africa | South America:
The hotel may, but is not required to have a retail market / grab and go (formerly known as retail market/gift shop), staffed or self-service. If a retail market/
grab and go is provided, the below Standards apply.
ALL INCLUSIVE RESORT DESIGNATION ONLY:
If the resort is designated as All Inclusive, it must offer a minimum of two retail outlets.
North America:
The hotel must have an on-premise retail market/grab and go (formerly known as retail market/gift shop), staffed or self-service that complies with the below
Standards.
ALL INCLUSIVE RESORT DESIGNATION ONLY:
If the resort is designated as All Inclusive, it must offer a minimum of two retail outlets.
213.01 HOURS OF OPERATION
Minimum hours of operation must satisfy local market demand. Hours of operation must be posted at the entrance.
213.02 PRODUCT SELECTION
The retail market / gift shop must have the following products at minimum:
• Refrigerator containing a variety of soft drinks, juices and water
• A variety of snacks that meet local market demand
• A selection of basic sundries (e.g., hygiene products, etc.)
NOTE: Over-the-counter medication may be sold based on applicable law.
• If reading materials are provided, adult content is not permitted.
213.03 Not Applicable to this Brand
213.04 Not Applicable to this Brand
213.05 GUEST BILLING
Hotel guests must be able to charge to guest folio.

214.00 THIRD-PARTY CONCESSIONAIRE

214.01 BRAND APPROVAL
Concessionaires may only be used by the hotel for activities that are approved by the Brand, including design, quality and placement of Furniture, Fixtures
and Equipment and signage.
214.02 QUALIFICATIONS
Concessionaires must be qualified and reputable in their field.
214.03 SIGNED AGREEMENT

200-6 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
200 - GUEST SERVICES

Concessionaires must be operating under the terms of a signed agreement between the concessionaire and the hotel. If the concessionaire has direct
access to the hotel or is the sole-provider of a specific hotel service, the concessionaire must provide guests the ability to settle charges to their guest room
folio.
214.04 QUALITY ASSURANCE INSPECTION
Any concessionaire or other third party operating a business at the hotel must comply with all physical, cleanliness and service standards of the Brand and is
subject to periodic QA inspection by the Brand. The hotel is responsible for ensuring compliance. Non-compliance with Brand Standards by a third-party
operator will be treated by the Brand as if the non-compliance were by Owner.
214.05 USE OF TRADEMARKS
Concessionaires must not be authorized or permitted to use any of the Marks for any purpose.
214.06 CONCESSIONAIRE INSURANCE
Each concessionaire must maintain adequate insurance for its business. It is the Owner’s responsibility to ensure concessionaires have procured and
maintained insurance policies with adequate limits of liability, and that concessionaires fully indemnify the Owner, and the Brand, and Hilton, its designee and
their wholly owned subsidiaries, its owners and their managing agents and affiliates now or hereafter existing.
Special considerations apply where the concessionaire is involved in hazardous activities, including waterborne and airborne craft, fitness center, and water
sports. In respect of water sports, diving and scuba diving activities, the operation of watercraft or aircraft (including hot air balloons) and other hazardous
activities, the concessionaire must maintain insurance policies with limits of liability of at least $1,000,000 and must fully indemnify the Owner, the Brand, and
Hilton, its designee and their wholly owned subsidiaries, its owners and their managing agents and affiliates now or hereafter existing.
All policies required under this section must name the Owner, and the Brand and Hilton and any of their subsidiaries or affiliates operating in the country
where the hotel is located (including their officers, directors and Team Members) as additional insured parties and grant a waiver of subrogation in favor of
the Brand and Hilton.
All insurance policies required by this section must be maintained by the concessionaire in full force and effect during the term of the operation of the
business by the concessionaire at the hotel and for a reasonable period thereafter.

215.00 Not Applicable to this Brand

216.00 Not Applicable to this Brand
217.00 TRANSPORTATION
If the hotel provides guest transportation, it must comply with all the following requirements:
• All hotel vehicles must accommodate no less than five passengers (including the driver) plus storage for luggage.
• When utilized, radio station must be set to easy listening station.
217.01 TRANSPORTATION AVAILABILITY
The hotel must comply with the following Driver service standards:
• Guest service representatives must always advise the guest of the estimated wait time until the vehicle arrives and provide clear directions to the
transportation waiting area.
• Personal vehicles are not permitted to be used to transport guests.

200-7 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
200 - GUEST SERVICES

• The hotel must provide directly, or through a service, a lift-equipped vehicle to accommodate the transportation of guests with disabilities.
• If general transportation is provided complimentary, then the lift-equipped vehicle must be provided complimentary. If transportation is charged, then the
lift-equipped vehicle transportation must be charged.
217.01.A AIRPORT DESIGNATION
If the hotel is designated as an “Airport Hotel,” unless the hotel is directly adjacent to and within walking distance of the airport, it must provide a
complimentary airport van/transport service so long as applicable laws permit such a service and in accordance with schedules published by the hotel.
Shuttle service must be available at all times during airport operation.
If the hotel is designated as an “Airport Hotel” it must provide directly, or through a third-party service, a lift-equipped vehicle to accommodate the
transportation of guests with disabilities.

217.02 VEHICLE REQUIREMENTS

217.02.A GRAPHICS
Refer to Standard 806.06.C for Brand-approved Vehicle Graphics. If the airport mandates a specific identity separate from the Brand-approved Vehicle
Graphics, the hotel must comply with airport vehicle graphic guidelines. Custom vehicle graphics must be approved through the Global Brand
Standards waiver process.
217.02.B SAFETY AND COMMUNICATION
To ensure guest safety, the hotel must perform routine checks of the vehicle(s) to ensure robust vehicle safety policies are in place. Routine checks
must be completed on a weekly basis and records must be maintained for inspections by hotel security and/or management. In addition, the hotel must
provide the following at all times:
217.02.B.1 SEAT BELTS
All hotel vehicles must be fully equipped with seat belts for all seats. At no time may the number of passengers carried exceed the number of
available seat belts.
217.02.B.2 FIRST AID KIT
All hotel vehicles must have a first aid kit.
217.02.B.3 FIRE EXTINGUISHER
All hotel vehicles must have a fire extinguisher.
217.02.B.4 TWO-WAY COMMUNICATION
Two-way, hands-free communication must be available to the driver in hotel vehicles (if applicable local law permits).
217.02.B.5 JUMPER CABLES
All hotel vehicles must have jumper cables.
217.02.C REGISTRATION
All hotel vehicles must be properly registered, insured and operated according to local safety and licensing codes.
217.02.D SMOKING POLICY

200-8 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
200 - GUEST SERVICES

Smoking is not permitted in hotel vehicles. “No Smoking” signs must be prominently displayed. Drivers are prohibited from smoking.
NOTE: For the purpose of these Standards, “vaping” or use of electronic cigarettes/vaporizers is considered the same as smoking.

217.03 THIRD-PARTY TRANSPORTATION

A courtesy vehicle is not allowed to be jointly operated by any other hospitality company or brand outside of the Hilton Portfolio of Brands unless required by
local municipalities. If required by local municipalities, hotels must obtain approval through the Global Brand Standards waiver process.
217.04 TRANSPORTATION EXPERIENCE
217.04.A GUEST TRANSPORTATION IDENTIFICATION
The hotel’s name must be displayed on an iPad. The guest’s name is not permitted to be displayed. A manufactured sign is permitted.
217.04.B AMENITIES
If the hotel charges for transportation service, the following amenities must be provided in the vehicle:
217.04.B.1 WATER
Bottled Water (minimum 330 ml)
217.04.B.2 MOBILE CHARGING
Mobile device charging stations
217.04.B.3 WI-FI
Asia Pacific | Europe | Middle East and Africa | North America: Complimentary Wi-Fi access
217.04.C LUGGAGE ASSISTANCE
Drivers must be able to assist with loading and unloading luggage. Solicitation for gratuities is not permitted.

217.05 DRIVER REQUIREMENTS

All personnel assigned to drive hotel vehicles must be properly licensed (chauffeur’s license, if required) and insured according to local law. The maximum
number of permitted passengers must be clearly displayed. The driver must be licensed to carry the maximum number of passengers.

218.00 Not Applicable to this Brand

219.00 CULTURAL PROGRAM
Americas | Asia | Australasia | Europe | India | Japan, South Korea & Micronesia | Middle East and Africa:
The hotel is required to participate in the Huanying Program if it has four or more Chinese bookings per day on average, based on the previous year’s
annualized Guest Origin of Business (GOB) data. An updated list of the properties that meet these criteria can be found on the Huanying page on the Lobby.
Other hotels may choose to participate in the Huanying Program, if desired, by requesting it on the Huanying page. The following standards apply for hotels
participating in the program:
219.01 WEBSITE

200-9 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
200 - GUEST SERVICES

Hotel must maintain a Simplified Chinese site within http://www.hilton.com.cn/ to enable a smooth booking process for potential Chinese guests. Hotel must
ensure content is updated as needed.
219.02 FRONT DESK COMMUNICATION
It is strongly encouraged that the hotel employs at least one Front Desk Team Member who speaks fluent Mandarin.
219.03 INTERPRETATION SERVICE
If the language in the local hotel market is not Mandarin, the hotel must subscribe to one of the following:
• A Mandarin interpretation service, available via telephone at the front desk and in the guest room, which can translate from Mandarin to the local market
language.
• Paid version of the iTranslate application which can be used on a designated mobile device that must be available for immediate use at the Front Desk.
The application can be purchased at http://www.itranslate.com/.
219.04 GREETING
A Huanying welcome script must be placed behind the front desk and visible at each workstation for Team Members to use and follow when greeting
Huanying guests. The script shall inform the guest about our Huanying program and identify the key amenities being provided.
On the back side of the welcome greeting is the interpretation service reference card.The reference card is to be written in Simplified Chinese explaining the
service and how it is to be used. The card is to be presented to the Huanying guest when using the interpretation service at the front desk.
NOTE: Welcome script/interpretation card template is available on marKIT.
219.05 CULTURAL PROGRAM CHAMPION
A designated Huanying Champion is required at every hotel to ensure program compliance and lead Huanying initiatives. The Champion’s contact
information must be communicated to Huanying@hilton.com and maintained on an ongoing basis.
219.06 GUEST ROOM AMENITIES
The following amenities must be placed in all guest rooms housing Huanying guests prior to arrival:
219.06.A KETTLE
An electric kettle that complies with the following specification:
• Stainless steel finish
• Heating element must not be exposed
• Minimum capacity of 0.6 liter
• Automatic shut-off
• Integrated lid
• Power connection in base of the unit
219.06.B TEA
A minimum of three individually wrapped Jasmine tea bags, replenished daily.
219.06.C SLIPPERS

200-10 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
200 - GUEST SERVICES

Two pairs of slippers that meet the below minimum requirements:

• Closed toe
• 30cm, 5mm EVA
• Bottom Sole: 5mm EVA
• Upper Sole: 3mm sponge cotton velour
• Middle Sole: 365 gram paper card
• Inner Shoe Bridge: 3mm sponge polar fleece
• Piping: White
219.06.D IN-ROOM ENTERTAINMENT
Guest rooms must offer at least one television channel that consists exclusively of Mandarin language programming.
219.06.E WELCOME LETTER
A welcome letter drafted in Simplified Chinese must be placed in the guest room prior to arrival and include the following:
• Information about the availability of guest room amenities
• Instructions on how to place outbound phone calls, with specific instructions on how to place calls to China
• Breakfast hours and information about specialty breakfast menu
• Reminder of the hotel’s smoking policy
• Telephone number for Guest Services
• Telephone number for interpretation service
The welcome letter must be printed on hotel letterhead and no photocopies may be used.
NOTE: Welcome letter template is available on marKIT.

219.07 BREAKFAST BUFFET REQUIREMENTS

Huanying breakfast requirements must be offered as part of a buffet or a la carte option. The hotel may alternate between these methods depending on
expected Chinese guest occupancy.
A Huanying breakfast sign must be displayed on the restaurant host stand or in another visible area. Huanying items must be identified on the buffet labels (if
applicable).
NOTE: Approved signage and labels are available on marKIT.
If choosing the buffet option, the following food, utensil and signage requirements must be presented:
219.07.A CONGEE
Congee with a minimum of three condiments
219.07.B FRIED RICE OR NOODLE
Minimum of one fried rice or noodle dish.
219.07.C DIM SUM
Dim sum selection

200-11 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
200 - GUEST SERVICES

219.07.D FRESH FRUIT

Two varieties of seasonal fresh fruit. If the hotel already has fresh fruit on the buffet, no need for additional.
219.07.E EGGS
Hard boiled eggs
219.07.F TEA
Jasmine tea
219.07.G SOY MILK
Warm soy milk, presented in an insulated vessel
219.07.H CHOPSTICKS
Chopsticks must be available.
219.07.I SOUP SPOON
Porcelain Chinese spoons
219.07.J SOY SAUCE DISH
Porcelain soy sauce dishes

219.08 A LA CARTE REQUIREMENTS

If choosing the a la carte option, the following food, utensil and signage requirements must be presented. All items on the menu must be prepared and ready
for service.
• A Huanying breakfast sign must be placed at the host stand or other visible area. Signage must be pulled from the template located on marKIT.
• A Huanying a la carte menu must be delivered to Chinese guests. Hotel must use the Huanying menu found on marKIT.
• Ordered food items must be delivered to each guest together on a tray constructed of wood, metal, bamboo, etc.
219.08.A CONGEE
Congee with a minimum of three condiments
219.08.B FRIED RICE OR NOODLE
Minimum of one fried rice or noodle dish.
219.08.C FRESH FRUIT
Two varieties of seasonal fresh fruit. If the hotel already has fresh fruit on the buffet, no need for additional.
219.08.D EGGS
Hard boiled eggs
219.08.E TEA
Jasmine tea
219.08.F SOY MILK

200-12 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
200 - GUEST SERVICES

Warm soy milk, presented in an insulated vessel

219.08.G CHOPSTICKS
Chopsticks must be available.
219.08.H SOUP SPOON
Porcelain Chinese spoons
219.08.I SOY SAUCE DISH
Porcelain soy sauce dishes

220.00 Not Applicable to this Brand

221.00 HOTEL OPERATOR
221.01 HOURS OF OPERATION
The hotel’s Guest Service Hotline must be answered 24 hours a day by a hotel team member trained in handling service recovery for guest requests,
inquiries, problems or complaints.
221.02 RESPONSE TIME
Guest requests, inquiries, problems or complaints received via the Guest Service Hotline must be responded to and dealt with to the satisfaction of the guest
within 15 minutes, or within a reasonable time frame committed to by the Guest Service Hotline agent when more time is needed.

222.00 PRE-ARRIVAL SERVICES

NOTE: Pre-arrival service standards are currently under review by the Brand. Once developed and communicated, the hotel must adhere to these standards.

200-13 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
300 - GUEST ROOM AND BATHROOM

GUEST ROOM AND BATHROOM

300-

300 - GUEST ROOM AND BATHROOM

301.00 ROOM CATEGORIES ...................................................................................................................................................... 300-2

302.00 CLOSET / ARMOIRE ....................................................................................................................................................... 300-2
303.00 IN-ROOM COFFEE AND TEA SERVICE......................................................................................................................... 300-7
304.00 GUEST ROOM ACCESSORIES .................................................................................................................................... 300-10
305.00 THE BED ........................................................................................................................................................................ 300-14
306.00 SOFA BED...................................................................................................................................................................... 300-29
307.00 ROLLAWAYS.................................................................................................................................................................. 300-29
308.00 CRIBS / BABY COTS ..................................................................................................................................................... 300-29
309.00 BATHROOM ACCESSORIES AND EXPENDABLES .................................................................................................... 300-30
310.00 BATH AMENITIES.......................................................................................................................................................... 300-32
311.00 EXECUTIVE GUEST ROOM AND SUITE BATH AMENITIES .......................................................................................300-32
312.00 FULL SIZE AMENITIES ................................................................................................................................................. 300-33
313.00 AMENITIES AVAILABLE UPON REQUEST .................................................................................................................. 300-34
314.00 BATH TERRY ................................................................................................................................................................. 300-35
315.00 KITCHEN........................................................................................................................................................................ 300-38
316.00 NOT APPLICABLE TO THIS BRAND ............................................................................................................................ 300-44
317.00 NOT APPLICABLE TO THIS BRAND ............................................................................................................................ 300-44
318.00 FITNESS GUEST ROOMS ............................................................................................................................................ 300-44

300-1 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
300 - GUEST ROOM AND BATHROOM

301.00 ROOM CATEGORIES

Upgraded room types are defined as follows:
• Executive - A guest room located on a floor designated as “Executive” and/or associated with access to an Executive Lounge.
• Suites - A multi-room guest room usually consisting of a parlor and bedroom.
302.00 CLOSET / ARMOIRE
The following items must be provided in all guest rooms unless otherwise noted:
302.01 HANGERS
• Wood finish
• Brass or nickel hooks and clips
• Non-logoed
• Theft proof hangers are not permitted
NOTE: Hangers used to present amenities (e.g., robes, slippers, etc.) do not count towards the minimum quantities below.
302.01.A MEN'S HANGERS
Minimum quantity required:
• (5) - Men's hangers, open hook with dowel or locking bar
302.01.B WOMEN'S HANGERS
Minimum quantity required:
• (5) - Women's hangers, open hook contour with clips
302.01.C Not Applicable to this Brand
302.01.D ADDITIONAL CLOSET HANGERS
Minimum quantity required
• (4) Men's hangers in additional closets

302.02 IRON AND IRONING BOARD

The hotel must provide the following items:
302.02.A IRON
One iron with the following minimum specifications:
• Non-stick bottom (e.g., Stainless steel or ceramic)
• Auto shut-off (8 minutes vertical/30 seconds horizontal, motionless)
• Steam option
NOTE: Water must be removed from the appliance each day.
302.02.B IRONING BOARD
Minimum specifications:
• Freestanding

300-2 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
300 - GUEST ROOM AND BATHROOM

• Minimum size of 43” x 13”

• Padded and Covered
• Commercial Grade
• Fire Retardant
NOTE: The iron is not permitted to be attached to the ironing board.
302.02.C CLOSET ORGANIZER
Minimum specifications:

• Must secure the iron at a minimum.

• Commercial Grade
• Wall mounted unit
• Constructed of heat-resistant thermoset plastic
NOTE: If the ironing board does not fit in the organizer, it may be placed against the wall in the closet.

302.03 LAUNDRY BAGS / BASKET

One laundry bag and laundry list must be placed in the closet/wardrobe clipped to a hanger or presented in an organizer.
Laundry bags must be replaced upon use.
NOTE: The hotel may provide a reusable alternative.
302.04 Not Applicable to this Brand
302.05 LUGGAGE RACK
Minimum of one built-in or portable luggage rack in each guest room. Plastic luggage racks are not permitted.
302.06 EXTRA BLANKET AND PILLOWS
Additional blankets and pillows in compliance with the below specifications must be available upon request:
NOTE: If provided in the guest room, the extra blanket and pillow must be enclosed in a storage bag.
302.06.A BLANKET
One micro velour blanket per room must be provided.
302.06.B PILLOW
Americas:
MINIMUM SPECIFICATIONS
• Cluster fiber fill
• Blended cover
• Jumbo (20” x 28”)
• 20.5 oz.

300-3 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
300 - GUEST ROOM AND BATHROOM

• White

Asia Pacific | Europe | Middle East and Africa:

MINIMUM SPECIFICATIONS:
• 100% Recycled Cluster fiber fill
• Blended cover
• Jumbo (50cm x 70cm)
• 575gm
• White
302.06.C PILLOWCASE
MINIMUM SPECIFICATIONS

• T250
• 60% cotton / 40% polyester blend OR 100% cotton
• Executive Stripe
• Damask - 4mm stripe
302.06.D PILLOW PROTECTOR
Americas:
MINIMUM SPECIFICATIONS:
• T180
• Blend plain weave
• 21” x 30”
• Envelope OR zipper closure
• White
Asia Pacific | Europe | Middle East and Africa:
MINIMUM SPECIFICATIONS
• T180
• Blend plain weave
• 52.5cm x 75cm
• Envelope OR zipper closure
• White

302.07 ROBES / BATHROBES

Americas:
Minimum specifications:
• White

300-4 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
300 - GUEST ROOM AND BATHROOM

• 48″ inches in length

• Terry-lined microfiber, 60/40 waffle weave (lined or unlined) OR 12 oz. 100% cotton terry
Minimum quantity required:
• (2) - Robes / Bathrobes in each Executive guest room
NOTE: Product specifications must be presented consistently within each guest room.
Asia Pacific:
Minimum specifications:
• White
• 120cm in length
• Terry-lined microfiber, 60/40 waffle weave (lined or unlined) OR 450gm 100% cotton terry
Minimum quantity required:
• (2) - Robes / Bathrobes in each guest room
NOTE: Product specifications must be presented consistently within each guest room.
Europe | Middle East and Africa:
Minimum specifications:
• White
• 120cm in length
• Terry-lined microfiber, 60/40 waffle weave (lined or unlined) OR 450gm 100% cotton terry
Minimum quantity required:
• (2) - Robes / Bathrobes in each suite and Executive guest room
NOTE: Product specifications must be presented consistently within each guest room.
Japan:
Minimum specifications:
• White
• 120cm in length
• Terry-lined microfiber, 60/40 waffle weave (lined or unlined) OR 450gm 100% cotton terry
Minimum quantity required:
• (2) – Yukatas in each guest room
NOTE: Product specifications must be presented consistently within each guest room.
302.08 SLIPPERS
302.08.A MINIMUM SPECIFICATIONS
Asia Pacific | Caribbean | Central America | Mexico | South America:
RESORT DESIGNATION ONLY:
Minimum specifications:
• Closed toe

300-5 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
300 - GUEST ROOM AND BATHROOM

• 30cm, 5mm EVA

• Bottom Sole: 5mm EVA
• Upper Sole: 3mm sponge cotton velour
• Middle Sole: 365 gram paper card
• Inner Shoe Bridge: 3mm sponge polar fleece
• Piping: White
Australasia:
Minimum specifications:
• Closed or Open toe
• 30cm, 5mm EVA
• Bottom Sole: 5mm EVA
• Upper Sole: 3mm sponge cotton velour
• Middle Sole: 365 gram paper card
• Inner Shoe Bridge: 3mm sponge polar fleece
• Piping: White
Europe | Middle East and Africa:
Minimum specifications:
• Closed toe
• 30cm, 5mm EVA
• Bottom Sole: 5mm EVA
• Upper Sole: 3mm sponge cotton velour
• Middle Sole: 365 gram paper card
• Inner Shoe Bridge: 3mm sponge polar fleece
• Piping: White
Japan:
Minimum specifications:
• Open toe
• 30cm, 5mm EVA
• Bottom Sole: 5mm EVA
• Upper Sole: 3mm sponge cotton velour
• Middle Sole: 365 gram paper card
• Inner Shoe Bridge: 3mm sponge polar fleece
• Piping: White
302.08.B MINIMUM QUANTITY

300-6 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
300 - GUEST ROOM AND BATHROOM

Asia Pacific: 2 pairs of new, unused slippers must be provided prior to arrival in each guest room.

NOTE: This requirement does not apply to rubber sandals.

Australasia:
2 pairs of new, unused slippers must be provided prior to arrival in each suite and Executive guest room.
NOTE: This requirement does not apply to rubber sandals.
Europe | Middle East and Africa:
Minimum quantity required:
• (2) - Pairs of Slippers in each suite and Executive guest room

303.00 IN-ROOM COFFEE AND TEA SERVICE

The hotel must provide the following items as part of the Brand-approved In-Room Coffee/Tea Service solution. Regardless of length of stay, all items must be
replenished daily on a complimentary basis to the defined quantities.
303.01 PRESENTATION
The in-room coffee/tea service must be presented in a way that complements the overall design of the guest room. All presentation elements must be
approved by the Brand prior to ordering and/or being placed in the guest room.
303.01.A PLACEMENT
• The in-room coffee/tea service may be housed within custom designed cabinetry
• The in-room coffee/tea service is not permitted to be located in the guest bathroom
303.01.B TRAY / CADDY
Presentation elements must be constructed of high-quality commercial grade materials (e.g., stainless steel or resin). All presentation elements must be
approved by the Brand prior to ordering and/or being placed in the guest room.

303.02 BREWER / KETTLE

The following brewer options have been approved by the Brand:
303.02.A POD-STYLE BREWER
Caribbean | Central America | Europe | Mexico | Middle East and Africa | Puerto Rico | South America:
SINGLE SERVICE POD COFFEE SYSTEM (e.g., Nespresso, Keurig, etc.)
303.02.B DRIP BREWER
Canada | United States:
Cuisinart® Dual Cup Single Brew Coffee Maker
Caribbean | Central America | Europe | Mexico | Middle East and Africa | Puerto Rico | South America:
AUTOMATIC DRIP COFFEE MAKER
• Two-cup minimum capacity

300-7 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
300 - GUEST ROOM AND BATHROOM

• C.E./U.L.®/CCC approved with operating instructions

• Automatic shut-off feature
• Vented top is not permitted
303.02.C Not Applicable to this Brand
303.02.D KETTLE
Asia Pacific | Caribbean | Central America | Europe | Mexico | Middle East and Africa | Puerto Rico | South America:
ELECTRIC KETTLE
• Stainless steel or alternative finish preferred
NOTE: Plastic is not permitted.
• Heating element must not be exposed
• Minimum capacity of 0.6 liter
• Automatic shut-off
• Integrated lid
• Power connection in base of the unit

303.03 COFFEE
The following coffee options must be provided:
303.03.A CAFFEINATED
Asia Pacific | Caribbean | Central America | Europe | Mexico | Middle East and Africa | Puerto Rico | South America:
(2) - Premium quality regular coffee sachets or pods (e.g., capsules, K-Cup®, etc.)
Canada | United States:
(2) - The Coffee Bean & Tea Leaf regular coffee pods (e.g., capsules, K-Cup®, etc.)
303.03.B DECAFFEINATED
Asia Pacific | Caribbean | Central America | Mexico | Puerto Rico | South America:
(1) - Premium quality decaffeinated coffee sachets or pods (e.g., capsules, K-Cup®, etc.)
Europe | Middle East and Africa:
(2) - Premium quality decaffeinated coffee sachets or pods (e.g., capsules, K-Cup®, etc.)

303.04 TEA
303.04.A CAFFEINATED
Asia Pacific | Caribbean | Central America | Europe | Mexico | Middle East and Africa | Puerto Rico | South America:
(2) - Premium foil wrapped breakfast teas
Canada | United States:
(1) - The Coffee Bean & Tea Leaf English breakfast tea

300-8 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
300 - GUEST ROOM AND BATHROOM

303.04.B DECAFFEINATED
Asia Pacific | Central America | Europe | Mexico | Middle East and Africa | Puerto Rico | South America:
(2) - Premium foil wrapped herbal teas
Canada | United States:
(1) - The Coffee Bean & Tea Leaf chamomile tea

303.05 SERVEWARE AND CONDIMENTS

303.05.A MUGS / CUPS
Asia Pacific | Caribbean | Central America | Europe | Mexico | Middle East and Africa | Puerto Rico | South America:
(2) - Coffee mugs, cups, and saucers
NOTE: Third-party branding is permitted on the provided tea cups, mugs, and/or paper coffee cups only if the branding matches the product served. If
the hotel provides re-useable glassware (e.g., mugs, cups, etc.), compliance with the Glassware Sanitation Standard is required.
303.05.B Not Applicable to this Brand
303.05.C SUGAR
(4) - Sugar packets (pure sugar or raw sugar)
303.05.D SUGAR SUBSTITUTE
Asia Pacific | Caribbean | Central America | Europe | Mexico | Middle East and Africa | Puerto Rico | South America:
(2) - Sugar substitute packets (Sweet n’ Low, Equal, or Splenda)
Canada | United States:
(4) - Sugar substitute packets (selection of two, e.g., Splenda, Equal)
303.05.E CREAMER
Americas | Europe | Middle East and Africa:
(2) - Shelf-stable liquid creamers
NOTE: Powdered creamers accepted in countries where liquid or UHT is not available.
Asia Pacific: (2) - Shelf-stable liquid creamers or suitable alternative (e.g., dry creamer)
303.05.F STIR STICKS / TEASPOONS
Asia Pacific | Caribbean | Central America | Europe | Mexico | Middle East and Africa | Puerto Rico | South America:
(2) - Stir sticks or teaspoons (as appropriate with selected drinkware)
Canada | United States:
(2) - Individually wrapped 5.5″ wood coffee stirrers
303.05.G NAPKINS
(2) - Cocktail napkins (non-logoed)
303.05.H Not Applicable to this Brand

300-9 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
300 - GUEST ROOM AND BATHROOM

303.05.I Not Applicable to this Brand

303.05.J TO-GO CUPS AND LIDS
Asia Pacific | Caribbean | Central America | Mexico | Puerto Rico | South America:
If coffee mugs, cups, and saucers are not provided, the hotel must provide two paper coffee cups insulated or with protective thermal wrap
NOTE: Third-party branding is permitted on the provided tea cups, mugs, and/or paper coffee cups only if the branding matches the product served. If
the hotel provides re-useable glassware (e.g., mugs, cups, etc.) compliance with the Glassware Sanitation Standard is required.
Canada | United States:
• (2) - The Coffee Bean & Tea Leaf 10 oz. hot cup (wrapped or unwrapped)
• (2) - The Coffee Bean & Tea Leaf lids for 10 oz. hot cups
303.05.K SLEEVES
Canada | United States:
(2) - The Coffee Bean & Tea Leaf thermal sleeves

304.00 GUEST ROOM ACCESSORIES

The following accessories must be provided in each guest room:
304.01 CLOCKS
The hotel must select a pre-approved clock from Hilton Supply Management OR source a custom product that complies with the following:
CUSTOM CLOCK MINIMUM SPECIFICATIONS:
• Single day alarm
• Dimmer
• Snooze button/duration
• Automatic/Preset daylight savings settings (if applicable)
• Battery backup with secure door
• Locked/Inaccessible time-set buttons
• 3-Step alarm set
• Must include at least one USB port
• Clock must not be secured to the case good.
MINIMUM QUANTITY REQUIRED
• (1) - Alarm clock
OR

If the hotel complies with the following requirements, a clock is NOT required:
• USB at the bedside table; AND
• A telephone with automated/manual wake-up call
304.02 SAFES

300-10 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
300 - GUEST ROOM AND BATHROOM

Asia Pacific | Canada | Caribbean | Central America | Europe | Mexico | Middle East and Africa | South America:
MINIMUM SPECIFICATIONS
• In-room safes must be offered complimentary.
• Battery powered
• Integrally designed manual override system
• Must accommodate a 15” laptop
MINIMUM QUANTITY REQUIRED
• (1) - Safe in each guest room
NOTE: A disclaimer notice must be affixed to each safe. The below text was designed for inclusion on the disclaimer notice and in the in-room Hotel
Information File. The hotel must engage local counsel directly to verify that the above language complies with local laws. The hotel must notify Risk
Management and the legal department of any changes to the above language, as recommended by local counsel:
“Guests may make use of in-room safes and/or, where available, safety deposit facilities accessed via the hotel reception. As facilities do vary in different
hotels, please contact the hotel reception for further details. Please note that the management declines all responsibility or liability for the theft of money or
valuables when staying at the hotel, whatever the circumstances.”
Guam | Puerto Rico | United States | Virgin Islands, U.S.:
MINIMUM SPECIFICATIONS
• In-room safes must be offered complimentary.
• Battery powered
• Integrally designed manual override system
• Must accommodate a 15” laptop
MINIMUM QUANTITY REQUIRED
• (1) - Safe in each guest room - Existing hotels without safes must install them at the time of renovation.
NOTE: A disclaimer notice must be affixed to each safe. The below text was designed for inclusion on the disclaimer notice and in the in-room Hotel
Information File. The hotel must engage local counsel directly to verify that the above language complies with local laws. The hotel must notify Risk
Management and the legal department of any changes to the above language, as recommended by local counsel:
“This safe is provided for your convenience only. It does not afford the same protection as, and is not intended as a substitute for or replacement of, the safe
deposit box provided in the lobby of the hotel for the safekeeping of your valuables. We encourage you to use the safe deposit boxes in the hotel lobby. The
liability of the hotel for loss of any of your valuables is controlled and limited by law. The applicable provisions of the law are posted or summarized in notices
posted in your room and/or in various public rooms of the hotel. By putting your valuables in this safe, rather than in a safe deposit box in the lobby, you will
limit your right to recover if any of your valuables are lost or stolen. Should you have any questions regarding the use of the in-room safe or the safe deposit
boxes in the hotel lobby, please contact the hotel’s Director of Security or the Assistant Manager, who are authorized to assist you.”
304.03 REFRIGERATORS
A minibar is a fully stocked under-counter cold storage unit. A refrigerator is an under-counter cold storage unit for guest use. If the hotel chooses to offer a
minibar or refrigerator, then the hotel must comply with the following specifications:
MINIMUM SPECIFICATIONS
• Minibars with sensors may not be emptied for use as guest room refrigerators

300-11 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
300 - GUEST ROOM AND BATHROOM

• If the hotel offers minibars in guest rooms, they must be restocked on a daily basis.
• Must maintain a minimum temperature of 41 °F/5 °C
MINIMUM QUANTITY REQUIRED:
• (1) Minibar / refrigerator per guest room
NOTE: Refrigerators or minibars placed in guest rooms for the duration of a guest's stay are not required to be housed in a casegood. The hotel is not
permitted to leave these units in the room on a permanent basis.
RESORT DESIGNATION ONLY:
MINIMUM SPECIFICATIONS
• Minibars with sensors may not be emptied for use as guest room refrigerators.
• If the hotel offers minibars in guest rooms they must be restocked on a daily basis.
• All Inclusive Resorts must provide a minimum of two soft drinks and two bottled waters on a complimentary basis.
• Must maintain a minimum temperature of 41 °F/5 °C
MINIMUM QUANTITY REQUIRED:
• (1) - Minibar/refrigerator per guest room (Existing hotels must install at the time of renovation)
NOTE: Refrigerators placed in guest rooms for the duration of a guest’s stay are not required to be housed in a casegood. The hotel is not permitted to leave
these units in the room on a permanent basis.
304.04 Not Applicable to this Brand
304.05 WASTEBASKET
Americas:
The hotel must select a wastebasket from the Hilton Hotels & Resorts Guest Room Accessory Program OR source a custom designed product approved
through the Global Brand Standards waiver process.
CUSTOM PRODUCT MINIMUM SPECIFICATIONS
• Ignition resistant
• Wastebaskets must be decorative vinyl exterior, faux leather, resin, or stainless steel.
• Non-logoed
• 9 quart or 13.5 quart dual wastebasket
MINIMUM QUANTITY REQUIRED
• (1) - Wastebasket in each guest room
Upon replacement, the hotel must provide wastebaskets with the following specifications:
CUSTOM PRODUCT MINIMUM SPECIFICATIONS
• Ignition resistant
• Wastebaskets must be decorative vinyl exterior, faux leather, or resin. Stainless steel is prohibited.
• Non-logoed
• 16 quart or 32 quart dual wastebasket
MINIMUM QUANTITY REQUIRED
• (1) - Wastebasket in each guest room

300-12 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
300 - GUEST ROOM AND BATHROOM

Asia Pacific | Europe | Middle East and Africa:

The hotel must source a pre-approved wastebasket from Hilton Supply Management OR source a custom designed product approved through the Global
Brand Standards waiver process.
CUSTOM PRODUCT MINIMUM SPECIFICATIONS
• Ignition resistant
• Wastebaskets must be decorative vinyl exterior, faux leather, resin or stainless steel.
• Non-logoed
• 4 liters - 12 liters (9 quarts - 13 quarts)
MINIMUM QUANTITY REQUIRED
• (1) - Wastebasket in each guest room
Upon replacement, the hotel must provide wastebaskets with the following specifications:
CUSTOM PRODUCT MINIMUM SPECIFICATIONS
• Ignition resistant
• Wastebaskets must be decorative vinyl exterior, faux leather, or resin. Stainless steel is prohibited.
• Non-logoed
• 4 liters - 12 liters (9 quarts - 13 quarts)
MINIMUM QUANTITY REQUIRED
• (1) - Wastebasket in each guest room
304.06 RECYCLING
Recycling bins are permitted but not required.
304.07 TRAY
A tray is not required if:
• The hotel does not offer an ice machine on the guest room floor, a tray is not required. OR;
• The room features custom built cabinetry or shelving specifically built to house the ice bucket and glassware.
If the above criteria does not apply, the hotel must select a tray from the Hilton Hotels & Resorts Guest Room Accessory Program OR source a custom
designed product approved through the Global Brand Standards waiver process.
CUSTOM TRAY MINIMUM SPECIFICATIONS
• Constructed of faux leather, resin, or stainless steel
MINIMUM QUANTITY REQUIRED
• (1) - Tray
304.08 GLASSWARE
MINIMUM SPECIFICATIONS
• Constructed of glass
• Minimum of 8 oz.
• Non-logoed glass cap

300-13 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
300 - GUEST ROOM AND BATHROOM

NOTE: If glassware is placed upside down on a coaster or stored inside custom built cabinetry to house glassware, then a glass cap is not required.
MINIMUM QUANTITY REQUIRED
• (2) - Glassware (Must be sanitized and comply with health and local codes.)
• If a stocked minibar is provided, appropriate glassware must be available based on the products offered.
304.09 ICE BUCKET
If the hotel does not offer an ice machine on the guest room floor, an ice bucket is not required.
If an ice machine is provided on the guest room floor, the hotel must select an ice bucket from the Hilton Hotels & Resorts Guest Room Accessory Program
OR source a custom designed product approved through the Global Brand Standards waiver process.
CUSTOM ICE BUCKET MINIMUM SPECIFICATIONS
• 1-2 quarts/1-2 liters
• With cover
• With disposable plastic liner
• Constructed of resin or stainless steel
• Non-logoed
MINIMUM QUANTITY REQUIRED:
• (1) - Ice Bucket

305.00 THE BED

Asia Pacific | Canada | Caribbean | Central America | Europe | Mexico | Middle East and Africa | South America:
NOTE: Top of Bed standards are currently under review by the Brand. Once developed and communicated, the hotel must adhere to these standards.
Compliance will be required by June 30, 2021.
The components listed in the charts below are required per guest room bed type. The requirements vary slightly depending on how the top of bed is made up
by the hotel. If the hotel triple sheets each bed, CHART 1 is required. If the hotel prefers a duvet cover, CHART 2 is required. Top of bed elements must be
procured through the Brand approved program or meet the minimum specifications listed below.
CHART 1 - TRIPLE SHEET BED COMPONENTS
The hotel must utilize the Brand-approved solution for each of the following components:
• Mattress and Box Set/Bed Frame or Platform
• Mattress Topper
• Applicable Sheeting
• Applicable Pillowcases
• Down Pillows
• Pillow Protectors
• Down Comforter/Duvet
• Bed Wrap
CHART 2 - DUVET COVER BED COMPONENTS
The hotel must utilize the Brand-approved solution for each of the following components:
• Mattress and Box Set/Bed Frame or Platform

300-14 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
300 - GUEST ROOM AND BATHROOM

• Mattress Topper
• Applicable Sheeting
• Applicable Pillowcases
• Down Pillows
• Pillow Protectors
• Applicable Duvet Cover
• Down Comforter/Duvet
• Bed Wrap
Guam | Puerto Rico | United States | Virgin Islands, U.S.:
The components listed in the charts below are required per guest room bed type. The requirements vary slightly depending on how the top of bed is made up
by the hotel. If the hotel triple sheets each bed, CHART 1 is required. If the hotel prefers a duvet cover, CHART 2 is required. Top of bed elements must be
procured through the Brand approved program or meet the minimum specifications listed below.
CHART 1 - TRIPLE SHEET BED COMPONENTS
The hotel must utilize the Brand-approved solution for each of the following components:
• Mattress and Box Set/Bed Frame or Platform
• Executive Stripe Sheeting
• White Pillowcases with Embroidery
• Down and Synthetic Pillows
• Pillow Protectors
• Down Duvet Insert or Comforter
• Bed Wrap
• Mattress Pad
CHART 2 - DUVET COVER BED COMPONENTS
The hotel must utilize the Brand-approved solution for each of the following components:
• Mattress and Box Set/Bed Frame or Platform
• Executive Stripe Sheeting and Duvet Cover
• White Pillowcases with Embroidery
• Down and Synthetic Pillows
• Pillow Protectors
• Down Duvet Insert or Comforter
• Bed Wrap
• Mattress Pad
305.01 BOX SPRING
Box springs are not required for platform beds.
305.01.A BOX SPRING COVER

300-15 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
300 - GUEST ROOM AND BATHROOM

A box spring cover / bed wrap must be approved through the Brand’s design approval process. Hotels with existing bed skirts must transition to box
spring covers / bed wraps upon replacement. Box spring cover / bed wraps are not required on platform beds.
Box spring cover / bed wraps must fit snuggly and must not sag.
MINIMUM REQUIREMENTS:
• Style: fitted sheet
• Drop: none
• Finishing Thread: 10 stitches/inch; polyester monofilament
• Deck: Poly/cotton non-woven blend
• Deck Banding: 6”
• Elastic Width: 1”

305.02 MATTRESS
Asia Pacific:
NOTE: Approved mattress specifications are currently under review by the Brand. Once developed and communicated, the hotel must adhere to these
Standards.
Mattresses and foundations must not exceed 10 years of age and must comply with the following specifications in all guest rooms:
APPROVED PRODUCT
• Serta Suite Dreams II
• Simmons Beautyrest Harmony
• Slumberland Deluxe Comfort
• King Koil Comfort Plush
Canada | Caribbean | Central America | Europe | Mexico | Middle East and Africa | South America:
NOTE: Approved mattress specifications are currently under review by the Brand. Once developed and communicated, the hotel must adhere to
these Standards.
Mattress and foundations in compliance with the following specifications must be used in all guest rooms:
APPROVED PRODUCT
• Serta Suite Dreams II
• Simmons Beautyrest Harmony
NOTE: Mattresses and foundation must not exceed 10 years of age.
Guam | Puerto Rico | United States | Virgin Islands, U.S.:
Mattress and foundations in compliance with the following specifications must be used in all guest rooms:
APPROVED PRODUCT
• Serta Suite Dreams II
• Simmons Beautyrest Harmony
All new or replacement mattress and foundations must be in compliance with the following specifications in all guest rooms:
• Serta Suite Dreams NXT

300-16 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
300 - GUEST ROOM AND BATHROOM

• Sealy Paradigm Suites

NOTE: Mattresses and foundation must not exceed 10 years of age.
305.02.A PRESIDENTIAL / EASTERN KING
MINIMUM SIZE REQUIREMENT:
• 80” x 80” Presidential
• 76” x 80” Eastern King
305.02.B KING
Minimum size requirements:
• 80" x 80" / 200 cm x 200 cm (Presidential)
• 72" x 80" / 180cm x 200 cm (Eastern King)
305.02.C QUEEN
Size requirement:
• 60" x 80" (150 cm x 200 cm)
305.02.D DOUBLE / FULL
Minimum size requirement:
• 53" x 80" / 135 cm x 200 cm
305.02.E SINGLE / TWIN
Minimum size requirement:
• 53" x 80" / 135 cm x 200 cm
305.02.F ZIP & LINK
Zip and Link mattresses are not permitted.

305.03 MATTRESS TOPPER

Asia Pacific | Caribbean | Central America | Europe | Mexico | Middle East and Africa | South America:
MINIMUM SPECIFICATIONS
• T200
• 50% cotton / 50% polyester
• Plain woven top and bottom with diamond pattern
• Fill Weight: 795gm bonded polyester per square yard
• Polyester fitted skirt with elastic bonded bottom to fit up to 38cm mattress
• Anchor bands are not permitted
• Must comply with local fire codes
NOTE: If the hotel uses a mattress protector, it must be placed under the super topper mattress pad.
Canada:

300-17 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
300 - GUEST ROOM AND BATHROOM

The hotel must utilize Brand-approved mattress toppers on all beds. Please refer to the Hilton Brand Guest Room Order Guide for ordering information.
NOTE: If the hotel uses a mattress protector, it must be placed under the super topper mattress pad.
Guam | Puerto Rico | United States | Virgin Islands, U.S.:
The hotel must utilize the Brand-approved mattress pad on all beds.
For all new and replacement purchases, the hotel must utilize the 4 oz. Waterproof Mattress Pad.
NOTE: If the hotel uses a mattress protector, it must be placed under the super topper mattress pad.
305.04 BOTTOM SHEET
Asia Pacific:
Flat sheet minimum specifications (post-wash):
• T250
• 60% cotton / 40% polyester OR 100% cotton
• 4mm sateen stripe
• Color: White
• Hem:
• Top - 7.5cm
• Bottom - 2.5cm
• Left + Right - 1.25cm
• With care label
• Stitches per Inch (SPI): 10-11
• Single stitch edge type
• Thread is fabric color except bottom stitch
• Bottom 2.5cm hem stitch is to be color coded for size distinction
• All flat sheets must be ironed for hotels that have an ironer on property or utilize an outside laundry service. All sheets will be audited by the Quality
Assurance team for condition.
If the hotel opts for a duvet cover the specifications detailed in Standard 305.07 apply.
Caribbean | Central America | Mexico | South America:
Flat sheet minimum specifications (post-wash):
• T200
• 60% cotton / 40% polyester OR 100% cotton
• 4mm sateen stripe
• Color: White
• Hem:
• Top - 7.5cm
• Bottom - 2.5cm
• Left + Right - 1.25cm
• With care label

300-18 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
300 - GUEST ROOM AND BATHROOM

• Stitches per Inch (SPI): 10-11

• Single stitch edge type
• Thread is fabric color except bottom stitch
• Bottom 2.5cm hem stitch is to be color coded for size distinction
• All flat sheets must be ironed for hotels that have an ironer on property or utilize an outside laundry service. All sheets will be audited by the Quality
Assurance team for condition.
If the hotel opts for a duvet cover the specifications detailed in Standard 305.07 apply.
NOTE: A top sheet is optional when using a duvet cover.
Europe | Middle East and Africa:
Flat sheet minimum specifications (post-wash):
• T250
• 60% cotton / 40% polyester OR 100% cotton
• 4mm sateen stripe
• Color: White
• Hem:
• Top - 7.5cm
• Bottom - 2.5cm
• Left + Right - 1.25cm
• With care label
• Stitches per Inch (SPI): 10-11
• Single stitch edge type
• Thread is fabric color except bottom stitch
• Bottom 2.5cm hem stitch is to be color coded for size distinction
• All flat sheets must be ironed for hotels that have an ironer on property or utilize an outside laundry service. All sheets will be audited by the Quality
Assurance team for condition.
If the hotel opts for a duvet cover the specifications detailed in Standard 305.07 apply.
NOTE: A top sheet is optional when using a duvet cover.
North America:
The hotel must utilize Brand-approved sheets on all beds. Please refer to the Hilton Brand Guest Room Order Guide for ordering information.
All flat sheets must be ironed for hotels that have an ironer on property or utilize an outside laundry service. All sheets will be audited by the
Quality Assurance team for condition.
305.05 SECOND SHEET
Asia Pacific:
Flat sheet minimum specifications (post-wash):
• T250
• 60% cotton / 40% polyester OR 100% cotton

300-19 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
300 - GUEST ROOM AND BATHROOM

• 4mm sateen stripe

• Color: White
• Hem:
• Top - 7.5cm
• Bottom - 2.5cm
• Left + Right - 1.25cm
• With care label
• Stitches per Inch (SPI): 10-11
• Single stitch edge type
• Thread is fabric color except bottom stitch
• Bottom 2.5cm hem stitch is to be color coded for size distinction
• All flat sheets must be ironed for hotels that have an ironer on property or utilize an outside laundry service. All sheets will be audited by the Quality
Assurance team for condition.
If the hotel opts for a duvet cover the specifications detailed in Standard 305.07 apply.
Caribbean | Central America | Mexico | South America:
Flat sheet minimum specifications (post-wash):
• T200
• 60% cotton / 40% polyester OR 100% cotton
• 4mm sateen stripe
• Color: White
• Hem:
• Top - 7.5cm
• Bottom - 2.5cm
• Left + Right - 1.25cm
• With care label
• Stitches per Inch (SPI): 10-11
• Single stitch edge type
• Thread is fabric color except bottom stitch
• Bottom 2.5cm hem stitch is to be color coded for size distinction
• All flat sheets must be ironed for hotels that have an ironer on property or utilize an outside laundry service. All sheets will be audited by the Quality
Assurance team for condition.
If the hotel opts for a duvet cover the specifications detailed in Standard 305.07 apply.
NOTE: A top sheet is optional when using a duvet cover.
Europe | Middle East and Africa:
Flat sheet minimum specifications (post-wash):
• T250

300-20 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
300 - GUEST ROOM AND BATHROOM

• 60% cotton / 40% polyester OR 100% cotton

• 4mm sateen stripe
• Color: White
• Hem:
• Top - 7.5cm
• Bottom - 2.5cm
• Left + Right - 1.25cm
• With care label
• Stitches per Inch (SPI): 10-11
• Single stitch edge type
• Thread is fabric color except bottom stitch
• Bottom 2.5cm hem stitch is to be color coded for size distinction
• All flat sheets must be ironed for hotels that have an ironer on property or utilize an outside laundry service. All sheets will be audited by the Quality
Assurance team for condition.
If the hotel opts for a duvet cover the specifications detailed in Standard 305.07 apply.
NOTE: A top sheet is optional when using a duvet cover.
North America:
The hotel must utilize Brand-approved sheets on all beds. Please refer to the Hilton Brand Guest Room Order Guide for ordering information.
All flat sheets must be ironed for hotels that have an ironer on property or utilize an outside laundry service. All sheets will be audited by the
Quality Assurance team for condition.
305.06 INSERT / DUVET
305.06.A DOWN DUVET INSERT SPECIFICATIONS
Asia Pacific | Caribbean | Central America | Europe | Mexico | Middle East and Africa | South America:
MINIMUM SPECIFICATIONS
• Natural Fill
• White barrier weave
• T233
• 100% cotton shell
• 38cm sewn through box quilt design in white
• Double needle sewn edges with loops at each corner
• Filled with grey duck down 75% cluster
Canada: The hotel must utilize Brand approved down insert on all beds. Please refer to the Hilton Brand Guest Room Order Guide for ordering
information.
Guam | Puerto Rico | United States | Virgin Islands, U.S.: The hotel must utilize the Temperloft Duvet Insert or Asheville Comforter with Natural
Down Fill.

300-21 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
300 - GUEST ROOM AND BATHROOM

305.06.B Not Applicable to this Brand

305.06.C SYNTHETIC INSERT SPECIFICATIONS
Asia Pacific | Caribbean | Central America | Europe | Mexico | Middle East and Africa | South America:
A synthetic insert alternative, in compliance with the below specifications, must be available upon request to accommodate guest’s preference for non-
down products:
• 100% Recycled Cluster fiber fill
• Microfiber shell
• Color: White
• Sized to fit bed
North America: The hotel must have Brand approved synthetic duvet inserts available upon request. Please refer to the Hilton Brand Guest
Room Order Guide for ordering information.

305.07 TOP SHEET / DUVET COVER

Asia Pacific:
Flat sheet minimum specifications (post-wash):
• T250
• 60% cotton / 40% polyester OR 100% cotton
• 4mm sateen stripe
• Color: White
• Hem:
• Top - 7.5cm
• Bottom - 2.5cm
• Left + Right - 1.25cm
• With care label
• Stitches per Inch (SPI): 10-11
• Single stitch edge type
• Thread is fabric color except bottom stitch
• Bottom 2.5cm hem stitch is to be color coded for size distinction
• All flat sheets must be ironed for hotels that have an ironer on property or utilize an outside laundry service. All sheets will be audited by the Quality
Assurance team for condition.
DUVET COVER MINIMUM SPECIFICATIONS (post-wash)
• T250
• 60% cotton / 40% polyester OR 100% cotton
• Executive Stripe
• Damask with 4mm stripe
• 3 sides double stitched with knife edge

300-22 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
300 - GUEST ROOM AND BATHROOM

• Bottom opening
• One side on opening 36cm flap with 5cm hem
• Other side, no flap with 2.5cm hem
• 20cm hand holds on left and right sides 3.75cm from top
• With care label
• Stitches per Inch (SPI): 10-11
• Single stitch edge type
• Thread is fabric color except bottom stitch
• Bottom 2.5cm hem is to be color coded for size distinction
• No buttons, snaps or zippers
• Finished size must be made to fit down comforter/duvet sizes
• Color: White
Caribbean | Central America | Mexico | South America:
Flat sheet minimum specifications (post-wash):
• T200
• 60% cotton / 40% polyester OR 100% cotton
• 4mm sateen stripe
• Color: White
• Hem:
• Top - 7.5cm
• Bottom - 2.5cm
• Left + Right - 1.25cm
• With care label
• Stitches per Inch (SPI): 10-11
• Single stitch edge type
• Thread is fabric color except bottom stitch
• Bottom 2.5cm hem stitch is to be color coded for size distinction
• All flat sheets must be ironed for hotels that have an ironer on property or utilize an outside laundry service. All sheets will be audited by the Quality
Assurance team for condition.
NOTE: A top sheet is optional when using a duvet cover.
DUVET COVER MINIMUM SPECIFICATIONS (post-wash)
• T250
• 60% cotton / 40% polyester OR 100% cotton
• Executive Stripe
• Damask with 4mm stripe
• 3 sides double stitched with knife edge
• Bottom opening

300-23 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
300 - GUEST ROOM AND BATHROOM

• One side on opening 36cm flap with 5cm hem

• Other side, no flap with 2.5cm hem
• 20cm hand holds on left and right sides 3.75cm from top
• With care label
• Stitches per Inch (SPI): 10-11
• Single stitch edge type
• Thread is fabric color except bottom stitch
• Bottom 2.5cm hem is to be color coded for size distinction
• No buttons, snaps or zippers
• Finished size must be made to fit down comforter/duvet sizes
• Color: White
Europe | Middle East and Africa:
Flat sheet minimum specifications (post-wash):
• T250
• 60% cotton / 40% polyester OR 100% cotton
• 4mm sateen stripe
• Color: White
• Hem:
• Top - 7.5cm
• Bottom - 2.5cm
• Left + Right - 1.25cm
• With care label
• Stitches per Inch (SPI): 10-11
• Single stitch edge type
• Thread is fabric color except bottom stitch
• Bottom 2.5cm hem stitch is to be color coded for size distinction
• All flat sheets must be ironed for hotels that have an ironer on property or utilize an outside laundry service. All sheets will be audited by the Quality
Assurance team for condition.
NOTE: A top sheet is optional when using a duvet cover.
DUVET COVER MINIMUM SPECIFICATIONS (post-wash)
• T250
• 60% cotton / 40% polyester OR 100% cotton
• Executive Stripe
• Damask with 4mm stripe
• 3 sides double stitched with knife edge
• Bottom opening
• One side on opening 36cm flap with 5cm hem

300-24 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
300 - GUEST ROOM AND BATHROOM

• Other side, no flap with 2.5cm hem

• 20cm hand holds on left and right sides 3.75cm from top
• With care label
• Stitches per Inch (SPI): 10-11
• Single stitch edge type
• Thread is fabric color except bottom stitch
• Bottom 2.5cm hem is to be color coded for size distinction
• No buttons, snaps or zippers
• Finished size must be made to fit down comforter/duvet sizes
• Color: White
North America: The hotel must utilize Brand-approved sheets or duvet covers on all beds. Please refer to the Hilton Brand Guest Room Order Guide for
ordering information.
All flat sheets must be ironed for hotels that have an ironer on property or utilize an outside laundry service. All sheets will be audited by the
Quality Assurance team for condition.
305.08 PILLOWS
305.08.A DOWN SPECIFICATIONS
Asia Pacific | Caribbean | Central America | Europe | Mexico | Middle East and Africa | South America:
MINIMUM SPECIFICATIONS - JUMBO PILLOWS
• Feather and Down fill
• T233 cotton cover
• 50cm x 70cm
• Firm: 1225gm
• Soft: 938gm
• Color: White
DOWN PILLOW MINIMUM SPECIFICATIONS - KING PILLOWS
• Feather and Down fill
• T233 cotton cover
• 50cm x 90cm
• Firm: 1575gm
• Soft: 1210gm
• Color: White
Canada: The hotel must utilize Brand-approved Jumbo and King pillows (as applicable) on all beds. Please refer to the Hilton Brand Guest Room Order
Guide for ordering information.
Guam | Puerto Rico | United States | Virgin Islands, U.S.:
The hotel must utilize Brand-approved Jumbo, Queen and King pillows (as applicable) on all beds.

300-25 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
300 - GUEST ROOM AND BATHROOM

SIZE REQUIREMENT:
• JUMBO: 20" x 28"
• QUEEN: 20" x 30"
• KING: 20" x 36"
SOFT PILLOW DOWN OPTIONS:
• Temperloft Pillow or Down Dreams Classic Pillow
FIRM PILLOW DOWN OPTION:
• Down Dreams Classic Firm Pillow
CLOSET PILLOW DOWN OPTION:
• Jumbo Down Dreams Classic Pillow
305.08.B SYNTHETIC SPECIFICATIONS
Asia Pacific | Caribbean | Central America | Europe | Mexico | Middle East and Africa | South America:
A synthetic pillow alternative, in compliance with the below specifications, must be available upon request to accommodate guest’s preference for non-
down products:
• 100% Recycled Cluster fiber fill
• Blended cover
• Jumbo (50cm x 70cm)
• 575gm
• Color: White
Canada: The hotel must have Brand approved synthetic jumbo and king pillows available upon request. Please refer to the Hilton Brand Guest Room
Order Guide for ordering information.
Guam | Puerto Rico | United States | Virgin Islands, U.S.:
The hotel must have Brand approved synthetic pillows available upon request.
SIZE REQUIREMENT:
• JUMBO: 20" x 28"
• QUEEN: 20" x 30"
• KING: 20" x 36"
FIRM PILLOW SYNTHETIC OPTION:
• Dream Memories Pillow
CLOSET PILLOW SYNTHETIC OPTION:
• Jumbo Dream Surrender II Pillow
305.08.C QUANTITY REQUIRED
Asia Pacific | Caribbean | Central America | Europe | Mexico | Middle East and Africa | South America:
MINIMUM QUANTITY REQUIRED (by bed type)
• TWIN - 2 Jumbo pillows

300-26 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
300 - GUEST ROOM AND BATHROOM

• FULL/DOUBLE/QUEEN - 3 Jumbo pillows

• KING - 4 Jumbo pillows
The hotel must phase-in the below product to specified quantities by December 31, 2019:
• TWIN (53" x 80" / 135 cm x 200 cm) - 2 Jumbo pillows (Recommended mix of 1 - Soft and 1 - Firm)
• FULL/DOUBLE/QUEEN - 4 Jumbo pillows (Recommended mix of 2 - Soft and 2 - Firm)
• KING - 4 King pillows (Required mix of 2 - Soft and 2 - Firm)
NOTE: King pillows are only permitted on King beds. Jumbo pillows must be used on all other bed types.
SYNTHETIC PILLOW MINIMUM REQUIREMENTS:
• Must be available upon request to accommodate guest’s preference for non-down products
Canada:
MINIMUM QUANTITY REQUIRED (by bed type)
• TWIN - 2 Jumbo pillows
• FULL/DOUBLE/QUEEN - 3 Jumbo pillows
• KING - 4 Jumbo pillows
The hotel must phase-in the below product to specified quantities by December 31, 2019:
• FULL/DOUBLE/QUEEN - 4 Jumbo pillows
• KING - 4 King pillows (2 - Soft and 2 - Firm)
NOTE: King pillows are only permitted on King beds. Jumbo pillows must be used on all other bed types.
Guam | Puerto Rico | United States | Virgin Islands, U.S.:
MINIMUM QUANTITY REQUIRED (by bed type)
• TWIN - 2 Jumbo pillows
• FULL/DOUBLE/QUEEN - 3 Jumbo pillows
• KING - 4 Jumbo pillows
The hotel must phase-in the below product to specified quantities by December 31, 2020:
• TWIN - 2 Jumbo pillows ( 1 - Soft and 1 -Firm)
• FULL/DOUBLE - 4 Jumbo pillows (2 - Soft and 2 - Firm)
• QUEEN - 4 Queen pillows (2 - Soft and 2- Firm)
• KING - 4 King pillows (2 - Soft and 2 - Firm)

305.09 PILLOW PROTECTORS

Asia Pacific | Caribbean | Central America | Europe | Mexico | Middle East and Africa | South America:
MINIMUM SPECIFICATIONS (post-wash):
• T180
• Blend plain weave
• Jumbo - 52.5cm x 75cm
• King - 50cm x 90cm

300-27 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
300 - GUEST ROOM AND BATHROOM

• Envelope OR zipper closure

• Color: White
Canada: The hotel must utilize Brand approved pillow protectors on all beds. Please refer to Hilton Brand Guest Room Order Guide for ordering information.
Guam | Puerto Rico | United States | Virgin Islands, U.S.: The hotel must utilize Brand approved pillow protectors on all beds. Please refer to Hilton Brand
Guest Room Order Guide for ordering information.
305.10 PILLOWCASES
Asia Pacific | Caribbean | Central America | Europe | Mexico | Middle East and Africa | South America:
MINIMUM SPECIFICATIONS (post-wash):
• T250
• 60% cotton / 40% polyester blend OR 100% cotton
• Executive stripe
• 4mm sateen stripe
• Color: White
• All pillowcases must be ironed. If the hotel does not have an ironer on property or utilize an outside laundry service, the pillowcases will be audited by
the Quality Assurance team for excessive wrinkles.
NOTE: The hotel may utilize Brand-approved pillow shams in place of the above pillowcases.
Canada:
The hotel must utilize Brand-approved pillowcases on all beds. Please refer to the Hilton Brand Guest Room Order Guide for ordering information.
All pillowcases must be ironed. If the hotel does not have an ironer on property or utilize an outside laundry service, the pillowcases will be audited by the
Quality Assurance team for excessive wrinkles.
Guam | Puerto Rico | United States | Virgin Islands, U.S.:
The hotel must utilize Brand-approved pillowcases on all beds. Please refer to the Hilton Brand Guest Room Order Guide for ordering information.

For new and replacement pillowcases, the hotel must transition from the Executive Stripe Pillowcases to Plain White with Silver Embroidered Frame
pillowcases by December 31, 2020.
MINIMUM SPECIFICATIONS:
• Jumbo, Queen, or King (as applicable)
• T250 Blend
• Sateen Weave
• White with Silver Embroidery
OR
• Jumbo or King
• T300 Blend
• Sateen Weave Pillow Sham
• White with Silver Embroidery

300-28 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
300 - GUEST ROOM AND BATHROOM

All pillowcases must be ironed. If the hotel does not have an ironer on property or utilize an outside laundry service, the pillowcases will be audited by the
Quality Assurance team for excessive wrinkles.
305.11 DECORATIVE ELEMENTS
The surface of the bed and pillows must be completely free of decorative items, unless otherwise approved through the Global Brand Standards waiver
process.

306.00 SOFA BED

306.01 SOFA BED LINEN
The following linen must be provided when preparing the guest room sofa bed:
• Appropriate Mattress Pad
• Sheeting
• Pillows
• Blanket

307.00 ROLLAWAYS
Americas:
If the hotel provides rollaway beds, they must comply with the following minimum specifications:
• 30” Width x 74” Length
• 4" Mattress thickness
• Folding rollaway beds are not permitted
Asia Pacific | Europe | Middle East and Africa:
If the hotel provides rollaway beds, they must comply with the following minimum specifications:
• 91cm Width x 194cm Length
• 20cm Mattress thickness
• Folding rollaway beds are not permitted
307.01 ROLLAWAY LINEN
The following linen must be provided when preparing a requested rollaway:
• Appropriate Mattress Pad
• Sheeting
• Pillows
• Blanket

308.00 CRIBS / BABY COTS

An adequate supply of approved, soundly constructed baby cribs must be available and well-maintained. All cribs and play yards as well as associated linens
and soft goods must comply with current federal, state/provincial, local manufacturing and safety standards, including (as applicable regionally):
• JPMA (Juvenile Products Manufacturers Association)

300-29 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
300 - GUEST ROOM AND BATHROOM

• ASTM (American Society for Testing Materials)

• CPSC (Consumer Products Safety Commission)
• EN 1130-1-1996 safety standards
Requirements:
• A minimum of three cribs and play yards must be available, complimentary to the guest.
• Pillows, comforters, stuffed animals or other soft items must never be placed in the crib
NOTE: Contact Hilton Supply Management for a list of approved products/vendors.
Ireland | United Kingdom:
An adequate supply of approved, soundly constructed baby cribs must be available and well-maintained. All cribs and play yards as well as associated linens
and soft goods must comply with current federal, state/provincial, local manufacturing and safety standards, including (as applicable regionally):
• JPMA (Juvenile Products Manufacturers Association)
• ASTM (American Society for Testing Materials)
• CPSC (Consumer Products Safety Commission)
• BS EN 716 safety standards
Requirements:
• A minimum of three cribs and play yards must be available, complimentary to the guest.
• Pillows, comforters, stuffed animals or other soft items must never be placed in the crib.
NOTE: Contact Hilton Supply Management for a list of approved products/vendors.
308.01 CRIB LINEN
The following items must be available upon request:
• Fitted Sheet
• Blanket

309.00 BATHROOM ACCESSORIES AND EXPENDABLES

The following accessories and expendables must complement the design and must be provided in each guest room bathroom:
309.01 AMENITY TRAY
The hotel must select an amenity tray from the Hilton Hotels & Resorts Guest Room Accessory Program/HSM OR source a custom designed product
approved through the Global Brand Standards waiver process.
CUSTOM PRODUCT MINIMUM SPECIFICATIONS
• Constructed of resin, resin plastic, stainless or steel
MINIMUM QUANTITY REQUIRED
• (1) - Amenity Tray
309.02 SOAP DISH
The hotel must select a soap dish from the Hilton Hotels & Resorts Guest Room Accessory Program/HSM OR source a custom designed product approved
through the Global Brand Standards waiver process.

300-30 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
300 - GUEST ROOM AND BATHROOM

CUSTOM PRODUCT MINIMUM SPECIFICATIONS

• Constructed of resin, resin plastic, or stainless steel
MINIMUM QUANTITY REQUIRED
• (1) - Soap Dish
309.03 HAIRDRYER
(1) - FREESTANDING HAIRDRYER (stored in a non-logoed hairdryer bag if in guest view, with adjustable blower, temperature control and ground fault
interrupter - unless interrupter is built into the wiring system). All new hairdryers must be 1800 watts or greater.
309.04 Not Applicable to this Brand
309.05 Not Applicable to this Brand
309.06 Not Applicable to this Brand
309.07 Not Applicable to this Brand
309.08 FACIAL TISSUE
The hotel must select a pre-approved decorative tissue box cover with facial tissues from Hilton Supply Management OR source a custom designed product
approved through the Global Brand Standards waiver process.
CUSTOM PRODUCT MINIMUM SPECIFICATIONS
• Constructed of resin, resin plastic, or stainless steel
MINIMUM QUANTITY REQUIRED
• (1) - Tissue box cover with facial tissues

309.09 TOILET PAPER

(2) - Rolls of Toilet Tissues (in single roll holder with additional roll placed in a bathroom vanity)
309.10 WASTEBASKET
The hotel must select a wastebasket from the Hilton Hotels & Resorts Guest Room Accessory Program/HSM OR source a custom designed product
approved through the Global Brand Standards waiver process.
CUSTOM PRODUCT MINIMUM SPECIFICATIONS
• Ignition resistant
• Decorative vinyl exterior, resin, or stainless steel
• Non-logoed
• 9 or 13.5 quart
MINIMUM QUANTITY REQUIRED
• (1) - Wastebasket placed in each bathroom
Upon replacement, the hotel must provide wastebaskets with the following specifications:

300-31 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
300 - GUEST ROOM AND BATHROOM

CUSTOM PRODUCT MINIMUM SPECIFICATIONS

• Ignition resistant
• Decorative vinyl exterior or resin. Stainless steel is prohibited.
• Non-logoed
• 9 or 13.5 quart
MINIMUM QUANTITY REQUIRED
• (1) - Wastebasket in each bathroom
309.11 SHOWER CURTAIN
(1) - DECORATIVE SHOWER CURTAIN if glass panels are not provided (must fit curved shower rod, with a nylon or polyester liner; vinyl is not permitted).

310.00 BATH AMENITIES

The hotel must utilize the Brand’s bath amenity line, Verbena & Lavender by Crabtree & Evelyn. The following items must be provided:
310.01 SHAMPOO
SHAMPOO (0.8 oz. / 24ml)
310.02 CONDITIONER
CONDITIONER (0.8oz / 24ml)
310.03 BODY LOTION
BODY LOTION (0.8 oz. / 24ml)
310.04 FACIAL SOAP
FACIAL SOAP BAR (1.0 oz. / 25g)
310.05 BATH SOAP
Americas:
Bath Soap Bar (1.25 oz. / 35g)
NOTE: Not required if using Shower Gel in the brand approved bath product dispenser
310.06 SHOWER GEL
Asia Pacific | Europe | Middle East and Africa:
SHOWER GEL (24ml)
310.07 SHOWER CAP

311.00 EXECUTIVE GUEST ROOM AND SUITE BATH AMENITIES

The hotel must utilize the Brand’s bath amenity line, Verbena & Lavender by Crabtree & Evelyn.
The following items must be provided in all suites and executive level rooms:

300-32 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
300 - GUEST ROOM AND BATHROOM

311.01 SHAMPOO
Americas | Europe:
SHAMPOO (0.8 oz. / 24ml)
Asia Pacific | Middle East and Africa | Turkey: SHAMPOO (45ml)
311.02 CONDITIONER
Americas | Europe:
CONDITIONER (0.8 oz. / 24ml)
Asia Pacific | Middle East and Africa | Turkey:
CONDITIONER (45ml)
311.03 BODY LOTION
Americas | Europe:
BODY LOTION (0.8 oz. / 24ml)
Asia Pacific | Middle East and Africa | Turkey:
BODY LOTION (45ml)
311.04 FACIAL SOAP
FACIAL SOAP BAR (1.0 oz. / 25g)
311.05 Not Applicable to this Brand
311.06 SHOWER GEL
Americas | Europe:
SHOWER GEL (0.8 oz. / 24ml)
Asia Pacific | Middle East and Africa | Turkey:
SHOWER GEL (45ml)
311.07 SHOWER CAP

312.00 FULL SIZE AMENITIES

Americas: FULL SIZE AMENITIES
312.01 DISPENSERS
Americas:
If the hotel chooses to provide full size bath product dispensers, the hotel must provide the 12.1 fl. oz. SOLera bath product dispensers with the Brand’s bath
amenity line, Verbena & Lavender by Crabtree & Evelyn.
SOLera bath product dispensers must be installed on bath/shower walls for the following brand approved amenities:

300-33 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
300 - GUEST ROOM AND BATHROOM

312.02 SHAMPOO
Americas: 12.1 fl. oz. in SOLera bath product dispenser
312.03 CONDITIONER
Americas: 12.1 fl. oz. in SOLera bath product dispenser
312.04 SHOWER GEL
Americas:
12.1 fl. oz. in SOLera bath product dispenser
NOTE: A bath soap bar is not required if using 12.1 fl. oz. Shower Gel in SOLera bath product.

313.00 AMENITIES AVAILABLE UPON REQUEST

The hotel must have the following Fulfilling Unanticipated Needs items available upon guest request and on a complimentary basis. Order form for Brand
preferred products is available on the Lobby.
313.01 TOOTHPASTE
313.02 TOOTHBRUSH
313.03 DISPOSABLE RAZORS
313.04 SHAVING CREAM
313.05 SEWING KIT
313.06 Not Applicable to this Brand
313.07 Not Applicable to this Brand
313.08 Not Applicable to this Brand
313.09 Not Applicable to this Brand
313.10 Not Applicable to this Brand
313.11 ELECTRICAL ADAPTERS / CHARGERS
A variety of electrical adapters, computer plugs and cables must be available upon request on a complimentary basis. The hotel may charge a deposit, which
must be taken off the guest’s folio. If the item is not returned, the deposit may be added to the final charges. Items may be managed or stored by any
designated hotel department, but must be available 24 hours a day.
313.12 Not Applicable to this Brand
313.13 Not Applicable to this Brand

300-34 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
300 - GUEST ROOM AND BATHROOM

313.14 Not Applicable to this Brand

313.15 Not Applicable to this Brand
313.16 Not Applicable to this Brand
313.17 SHOE MITT
• Cotton shoe mitt

314.00 BATH TERRY

Asia Pacific | Caribbean | Central America | Europe | Middle East and Africa | South America: The hotel must provide terry in compliance with the
minimum specifications listed below. All terry products must be white in color.
North America: The hotel must provide terry procured through the Brand-approved program. All terry products must be white in color.
314.01 Not Applicable to this Brand
314.02 BATH TOWEL
Americas:
The hotel must utilize Elevations or Revolution bath towels in all guest bathrooms. Please refer to the Hilton Guest Room Order Guide for ordering
information.
MINIMUM QUANTITY REQUIRED (by room type)
• (3) - Full/Queen, suites and executive guest rooms
• (2) - King/Single
NOTE: Quantities must be adjusted to accommodate room occupancy.
Asia Pacific:
MINIMUM SPECIFICATIONS (post-wash)
• Basketweave border or equivalent
• 100cm x 150cm
• 500gsm (punchout) / 543gsm (piece)
• 100% cotton OR 91% cotton/9% polyester
• Color: White
MINIMUM QUANTITY REQUIRED (by room type)
• (3) - Full/Queen, suites and executive guest rooms
• (2) - King/Single
NOTE: Quantities must be adjusted to accommodate room occupancy.
Europe | Middle East and Africa:
MINIMUM SPECIFICATIONS (post-wash)
• Basketweave border or equivalent
• 100cm x 150cm

300-35 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
300 - GUEST ROOM AND BATHROOM

• 500gsm (punchout) / 543gsm (piece)

• 100% cotton OR 91% cotton/9% polyester
• Color: White
MINIMUM QUANTITY REQUIRED (by room type)
• (2) - All Room Types
NOTE: Quantities must be adjusted to accommodate room occupancy.
314.03 HAND TOWEL
Americas:
The hotel must utilize Elevations or Revolution hand towels in all guest bathrooms. Please refer to the Hilton Brand Guest Room Order Guide for ordering
information
MINIMUM QUANTITY REQUIRED (by room type)
• (3) - Full/Queen, suites and executive guest rooms
• (2) - King/Single
NOTE: Quantities must be adjusted to accommodate room occupancy.
Asia Pacific:
MINIMUM SPECIFICATIONS (post-wash)
• Basketweave border or equivalent
• 50cm x 100cm
• 500gsm (punchout) / 550 gsm (piece)
• 100% cotton OR 90% cotton/10% polyester
• Color: White
MINIMUM QUANTITY REQUIRED (by room type)
• (3) - Full/Queen, suites and executive guest rooms
• (2) - King/Single
NOTE: Quantities must be adjusted to accommodate room occupancy.
Europe | Middle East and Africa:
MINIMUM SPECIFICATIONS (post-wash)
• Basketweave border or equivalent
• 50cm x 100cm
• 500gsm (punchout) / 550gsm (piece)
• 100% cotton OR 90% cotton/10% polyester
• Color: White
MINIMUM QUANTITY REQUIRED (by room type)
• (2) - All Room Types
NOTE: Quantities must be adjusted to accommodate room occupancy.

300-36 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
300 - GUEST ROOM AND BATHROOM

314.04 WASH CLOTH / FACE CLOTH

Americas:
The hotel must utilize Elevations or Revolution wash cloths in all guest bathrooms. Please refer to the Hilton Brand Guest Rom Order Guide for ordering
information.
MINIMUM QUANTITY REQUIRED (by room type)
• (3) - Full/Queen, suites and executive guest rooms
• (2) - King/Single
NOTE: Quantities must be adjusted to accommodate room occupancy.
Asia Pacific:
MINIMUM SPECIFICATIONS (post-wash)
• Basketweave border or equivalent
• 30cm x 30cm
• 500gsm
• 100% cotton OR 85% cotton/15% polyester
• Color: White
MINIMUM QUANTITY REQUIRED (by room type)
• (3) - Full/Queen, suites and executive guest rooms
• (2) - King/Single
NOTE: Quantities must be adjusted to accommodate room occupancy.
Europe | Middle East and Africa:
MINIMUM SPECIFICATIONS (post-wash)
• Basketweave border or equivalent
• 30cm x 30cm
• 500gsm
• 100% cotton OR 85% cotton/15% polyester
• Color: White
MINIMUM QUANTITY REQUIRED (by room type)
• (2) - All Room Types
NOTE: Quantities must be adjusted to accommodate room occupancy.
314.05 BATH MAT
Asia Pacific | Caribbean | Central America | Europe | Middle East and Africa | South America:
MINIMUM SPECIFICATIONS (post-wash)
• Frame border or equivalent
• 50cm x 85cm
• 775gsm
• 100% cotton OR 93% cotton/7% polyester

300-37 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
300 - GUEST ROOM AND BATHROOM

• Color: White
MINIMUM QUANTITY REQUIRED (by room type)
• (1) - All Room Types
North America:
The hotel must utilize Elevations or Revolution bath mat in all guest bathrooms. Please refer to the Hilton Brand Guest Room Order Guide for ordering
information.
MINIMUM QUANTITY REQUIRED (by room type)
• (1) - All Room Types

315.00 KITCHEN
The following standards apply to Hilton and DoubleTree residences only. Items listed in the following sections must be provided in each residence.
315.01 DINNERWARE

315.01.A DINNER PLATES

DINNERWARE STD1BR2BR3BR
DINNER PLATES 2 4 6 6
315.01.B SALAD PLATES
DINNERWARE STD 1BR 2BR 3BR
SALAD PLATES 2 4 6 6
315.01.C CEREAL BOWL
DINNERWARE STD 1BR 2BR 3BR
CEREAL / SOUP BOWL 2 4 6 6

315.02 FLATWARE
315.02.A DINNER FORKS
FLATWARE STD1BR2BR3BR
DINNER FORKS 2 4 6 6
315.02.B SALAD FORKS
FLATWARE STD 1BR 2BR 3BR
SALAD FORK 2 4 6 6
315.02.C TEASPOONS
FLATWARE STD 1BR 2BR 3BR
TEASPOONS 2 4 6 6

300-38 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
300 - GUEST ROOM AND BATHROOM

315.02.D TABLESPOONS
FLATWARE STD 1BR 2BR 3BR
TABLESPOONS 2 4 6 6
315.02.E TABLE KNIVES
FLATWARE STD 1BR 2BR 3BR
TABLE KNIVES 2 4 6 6
315.02.F STEAK KNIVES
Steak knives must be available upon request and provided on a complimentary basis.

315.03 DRINKWARE
315.03.A SMALL GLASS
DRINKWARE STD1BR2BR3BR
SMALL DRINKING GLASS 2 4 6 6
315.03.B LARGE GLASS
DRINKWARE STD 1BR 2BR 3BR
LARGE DRINKING GLASS 2 4 6 6
315.03.C MUGS
DRINKWARE STD 1BR 2BR 3BR
COFFEE MUGS 2 2 2 2
NOTE: It is recommended that the hotel provide a larger presentation based on the number of occupants in the room (e.g., 8 Cup Brewer, etc.).
315.03.D WINE GLASS
315.03.D.1 RED WINE GLASS

DRINKWARE STD 1BR 2BR 3BR

RED WINE GLASS CRYSTAL (27.9 oz) 2 4 6 8

315.04 SMALL APPLIANCES

315.04.A Not Applicable to this Brand
315.04.B COFFEE BREWER
Coffee and Tea Presentation (refer to Section 303.00)
SMALL APPLIANCES STD 1BR 2BR 3BR
COFFEE AND TEA PRESENTATION 1 1 1 1
NOTE: It is recommended that the hotel provide a larger presentation based on the number of occupants in the room (e.g., 8 Cup Brewer, etc.)

300-39 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
300 - GUEST ROOM AND BATHROOM

315.04.C COFFEE
Coffee and Tea Presentation (refer to Section 303.00)
*NOTE: It is recommended that the hotel provide a larger presentation based on the number of occupants in the room (e.g., 8 Cup Brewer, etc.)
315.04.D TEA
Coffee and Tea Presentation (refer to Section 303.00)
*NOTE: It is recommended that the hotel provide a larger presentation based on the number of occupants in the room (e.g., 8 Cup Brewer, etc.)
315.04.E Not Applicable to this Brand
315.04.F TOASTER
SMALL APPLIANCES STD 1BR 2BR 3BR
TOASTER OPTIONAL 1 1 1
315.04.G RICE COOKER
Rice Cooker (available upon request and to include cooker, cup and paddle)

315.05 COOKWARE AND BAKEWARE

315.05.A Not Applicable to this Brand
315.05.B FRYING PAN
COOKWARE & BAKEWARE STD 1BR 2BR 3BR
FRYING PAN Optional 1 1 1
315.05.C Not Applicable to this Brand
315.05.D BAKING DISH
COOKWARE & BAKEWARE STD 1BR 2BR 3BR
OVEN BROILER PAN, ROASTING PAN, OR BAKING DISH OPTIONAL 1 1 1
315.05.E CASSEROLE DISH
COOKWARE & BAKEWARE STD 1BR 2BR 3BR
OBLONG PAN / CASSEROLE DISH Optional 1 1 1
315.05.F COOKIE SHEET
COOKWARE AND BAKEWARE STD 1BR 2BR 3BR
BAKING / COOKIE SHEET Optional 1 1 1
315.05.G SAUCE PAN
COOKWARE AND BAKEWARE STD 1BR2BR3BR
SAUCE PAN WITH LID Optional 1 1 1

300-40 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
300 - GUEST ROOM AND BATHROOM

315.05.H STOCK POT

COOKWARE AND BAKEWARE STD 1BR 2BR 3BR
STOCK POT WITH LID Optional 1 1 1

315.06 ACCESSORIES
315.06.A CUTTING BOARD

ACCESSORIES STD 1BR 2BR 3BR

CUTTING BOARD OPTIONAL 1 1 1
315.06.B COLANDER
ACCESSORIES STD 1BR 2BR 3BR
COLANDER OPTIONAL 1 1 1
315.06.C FLATWARE HOLDER
ACCESSORIES STD 1BR 2BR 3BR
FLATWARE TRAY, DRAWER DIVIDER, OR COUNTER UTILITY HOLDER 1 1 1 1
315.06.D Not Applicable to this Brand
315.06.E MIXING BOWL SET
ACCESSORIES STD 1BR2BR3BR
MIXING BOWL SET OPTIONAL 1 1 1

315.07 BARWARE
315.07.A BOTTLE OPENER
A bottle opener must be provided if not included as part of the corkscrew.
315.07.B Not Applicable to this Brand
315.07.C CORKSCREW
BARWARE STD1BR2BR3BR
CORKSCREW 1 1 1 1
315.07.D ICE BUCKET AND TONGS
Refer to Standard 304.07 and 304.09 for ice bucket and tray requirements.
315.07.E PITCHER
BARWARE STD 1BR2BR3BR
WATER / JUICE PITCHER OPTIONAL 1 1 1

300-41 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
300 - GUEST ROOM AND BATHROOM

315.08 KITCHEN TOOLS

315.08.A COOKING SPOON
KITCHEN TOOLS STD 1BR 2BR 3BR
COOKING SPOON OPTIONAL 1 1 1
315.08.B SLOTTED SPOON
KITCHEN TOOLS STD 1BR 2BR 3BR
SLOTTED / STRAINING SPOON OPTIONAL 1 1 1
315.08.C SPATULA
KITCHEN TOOLS STD 1BR 2BR 3BR
SPATULA / TURNER OPTIONAL 1 1 1
315.08.D LADLE
KITCHEN TOOLS STD 1BR 2BR 3BR
LADLE OPTIONAL 1 1 1
315.08.E Not Applicable to this Brand
315.08.F CAN OPENER
KITCHEN TOOLS STD 1BR 2BR 3BR
CAN OPENER OPTIONAL 1 1 1
315.08.G Not Applicable to this Brand
315.08.H Not Applicable to this Brand
315.08.I KNIFE SET
KITCHEN TOOLS STD 1BR2BR3BR
PARING KNIFE OPTIONAL 1 1 1
CHEF KNIFE OPTIONAL 1 1 1
BREAD KNIFE OPTIONAL 1 1 1
315.08.J SCISSORS
KITCHEN TOOLS STD 1BR2BR3BR
SCISSORS OPTIONAL 1 1 1
315.08.K MEASURING CUPS
Measuring Cup Set (measurement includes: 1 Cup, ¾ Cup, ½ Cup, ⅓ Cup, ¼ Cup)
KITCHEN TOOLS STD 1BR 2BR 3BR
MEASURING CUPS OPTIONAL 1 1 1

300-42 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
300 - GUEST ROOM AND BATHROOM

315.08.L Not Applicable to this Brand

315.08.M Not Applicable to this Brand
315.08.N TONGS
KITCHEN TOOLS STD 1BR 2BR 3BR
TONGS OPTIONAL 1 1 1
315.08.O VEGETABLE PEELER
KITCHEN TOOLS STD 1BR 2BR 3BR
VEGETABLE PEELER OPTIONAL 1 1 1
315.08.P SALT AND PEPPER
KITCHEN TOOLS STD 1BR2BR3BR
SALT AND PEPPER OPTIONAL 1 1 1

315.09 KITCHEN LINENS

315.09.A KITCHEN TOWEL
Item must be refreshed during housekeeping service.
KITCHEN LINENS STD 1BR 2BR 3BR
DISH TOWEL 1 1 2 2
315.09.B Not Applicable to this Brand
315.09.C POT HOLDER / TRIVET
LINENS STD 1BR 2BR 3BR
POT HOLDERS / OVEN MITTS OPTIONAL 2 2 2

315.10 KITCHEN CLEANING AND UTILITY PRODUCTS

315.10.A DISHWASHER DETERGENT
CLEANING / UTILITY PRODUCTS STD 1BR 2BR 3BR
DISHWASHER PACKET (Only required in guest rooms with Dishwashers) 1 1 1 1
315.10.B DISHWASHING LIQUID SOAP
CLEANING / UTILITY PRODUCTS STD 1BR 2BR 3BR
DISHWASHING LIQUID SOAP PACKET 1 1 1 1
315.10.C SPONGE
Item must be refreshed during housekeeping service.
CLEANING / UTILITY PRODUCTS STD 1BR 2BR 3BR

300-43 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
300 - GUEST ROOM AND BATHROOM

DISH CLOTH / SPONGE 1 1 2 2

315.10.D WASTEBASKET
CLEANING / UTILITY PRODUCTS STD 1BR 2BR 3BR
FIRE-RETARDANT WASTE RECEPTACLE (concealed in kitchen cabinetry) 1 1 1 1
KITCHEN TRASH BAG 1 1 1 1
315.10.E LAUNDRY DETERGENT
CLEANING / UTILITY PRODUCTS STD 1BR 2BR 3BR
LAUNDRY DETERGENT PACK (if laundry facilities are provided) 1 1 1 1

316.00 Not Applicable to this Brand

317.00 Not Applicable to this Brand
318.00 FITNESS GUEST ROOMS
Americas | Europe | Middle East and Africa: FITNESS GUEST ROOMS
318.01 APPROVED SOLUTION
Asia Pacific: Moving forward, compliance with the Five Feet to Fitness program is not required and will be an opt-in program for hotels wanting to offer more
wellness options at their property.
Canada | Caribbean | Central America | Europe | Middle East and Africa | South America:
The hotel must implement a minimum of 3 Five Feet to Fitness rooms. Prior to implementation, the hotel must obtain an approved layout for Five Feet to
Fitness from the Hilton Fitness team. Please refer to www.fitness.hilton.com for required buildout, equipment, and FF&E. Five Feet to Fitness is the only
approved in-room fitness solution.
Compliance with the Five Feet to Fitness program is required for all existing hotels, new construction, PIPs by December 31, 2023.
Guam | Puerto Rico | United States | Virgin Islands, U.S.:
The hotel must implement a minimum of 3 Five Feet to Fitness rooms. Prior to implementation, the hotel must obtain an approved layout for Five Feet to
Fitness from the Hilton Fitness team. Please refer to www.fitness.hilton.com for required buildout, equipment, and FF&E. Five Feet to Fitness is the only
approved in-room fitness solution.
Compliance with the Five Feet to Fitness program is required for all existing hotels, new construction, PIPs by December 31, 2022.
318.01.A APPROVED LAYOUT
Americas | Europe | Middle East and Africa: Final documentation from Hilton Fitness will include a formal approval email with a floor plan that
displays the guest room configuration and exact placement of associated components. Alterations to this layout are strictly prohibited without prior
approval from Hilton Fitness.
318.01.B FIVE FEET TO FITNESS CONFIGURATION
Americas | Europe | Middle East and Africa:

300-44 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
300 - GUEST ROOM AND BATHROOM

The fitness guest room concept by Hilton requires that each participating hotel implements the suspension bay option with straight pull up bar in all
rooms selected for the program. The streamline bay (no suspension feature) must be approved by Hilton Fitness if the ceiling height is under 95 inches
(241.3 centimeters).
NOTE: Five Feet to Fitness configurations must be consistent across all fitness guest rooms.
318.01.C FLOORING
Americas | Europe | Middle East and Africa: Sports performance (Terrain RX) is required in the designated fitness zone and will be outlined in the
approved layout. Installation of sports performance flooring must use heat welding for all seams. No alternate flooring material is permitted.

318.02 FITNESS EQUIPMENT

Americas | Europe | Middle East and Africa: Five Feet to Fitness guest rooms must contain the following equipment:
318.02.A FIVE FEET TO FITNESS SUSPENSION BAY
Five Feet to Fitness Suspension Bay (built-in unit)
318.02.B UNIGUEST DIGITAL FITNESS KIOSK
Americas | Europe | Middle East and Africa: Uniguest Digital Fitness Kiosk

NOTE: Fitness kiosks require a dedicated electrical outlet and CAT 5 or 6 data cable directly behind the rig for cord management. Extension cords to
other outlets are not permitted.
318.02.C TRX SUSPENSION TRAINING KIT
Americas | Europe | Middle East and Africa: TRX Suspension Training Kit
318.02.D INDOOR CYCLE
Americas | Europe | Middle East and Africa: Brand approved Indoor Cycle

318.03 FITNESS ACCESSORIES

Americas | Europe | Middle East and Africa: Five Feet to Fitness guest rooms must contain the following accessories which must be refreshed every two
years:
318.03.A BALANCE BALL
Americas | Europe | Middle East and Africa: (1) - 65" balance ball with cradle
318.03.B SOFT MEDICINE BALL
Americas | Europe | Middle East and Africa:
(3) - Soft Medicine Balls to include:
• 6 pound
• 8 pound
• 10 pound
318.03.C EXERCISE MAT

300-45 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
300 - GUEST ROOM AND BATHROOM

Americas | Europe | Middle East and Africa: (1) - Exercise mat (6' x 2')
318.03.D SANDBELLS
Americas | Europe | Middle East and Africa:
(5) - SandBells to include:
• 8 pound
• 10 pound
• 15 pound
• 20 pound
• 25 pound
318.03.E POWER BANDS
Americas | Europe | Middle East and Africa:
(3) - Power Bands to include:
• Light
• Extra-light
• Extra-extra light
318.03.F BOSU BALANCE TRAINER
Americas | Europe | Middle East and Africa: (1) - Bosu Balance Trainer Pro
318.03.G FOAM ROLLER
Americas | Europe | Middle East and Africa: (1) - High Density Foam Roller
318.03.H MEDITATION CHAIR
Americas | Europe | Middle East and Africa: (1) - Meditation Chair
318.03.I YOGA BLOCK
Americas | Europe | Middle East and Africa: (1) - Cork yoga block (4")
318.03.J HAND WEIGHTS
Americas | Europe | Middle East and Africa:
• (1) - Pair of Jelly Bell 5 pound hand weights
• (1) - Pair of Jelly Bell 7.5 pound hand weights
318.03.K MASSAGE BALL
Americas | Europe | Middle East and Africa: (1) - Massage Ball (5" diameter)
318.03.L FOOT ROLLER
Americas | Europe | Middle East and Africa: (1) - Foot Roller
318.03.M ROLLER

300-46 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
300 - GUEST ROOM AND BATHROOM

Americas | Europe | Middle East and Africa: (1) - Muscle Roller

318.04 FITNESS AMENITIES

Americas | Europe | Middle East and Africa: Five Feet to Fitness guest rooms must contain the following amenities and refreshed daily when consumed:
318.04.A MUSCLE RUB
Americas: (3) - Packets of muscle rub - presented next to the guest bathroom amenities.
318.04.B HYDRATION STATION
Americas:
Each Five Feet to Fitness room must provide a five beverage hydration station featuring the following products. Beverages must be replenished once,
daily, if consumed. Please refer to www.fivefeettofitness.hilton.com for information on the beverage program.
• Dasani Water
• Vitamin Water Zero
• Powerade Zero
• Zico Coconut Water
• Core Power Protein Shake
• Beverage Display Stand
Europe | Middle East and Africa: (2) bottles of water must be provided

300-47 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
400 - FOOD AND BEVERAGE

FOOD AND BEVERAGE

400-

400 - FOOD AND BEVERAGE

401.00 SERVICE OFFERINGS.................................................................................................................................................... 400-2

402.00 SAFETY AND SANITATION ............................................................................................................................................. 400-6
403.00 IN-ROOM DINING ............................................................................................................................................................ 400-8
404.00 NOT APPLICABLE TO THIS BRAND ............................................................................................................................ 400-13
405.00 BAR / LOUNGE .............................................................................................................................................................. 400-13
406.00 NOT APPLICABLE TO THIS BRAND ............................................................................................................................ 400-22
407.00 NOT APPLICABLE TO THIS BRAND ............................................................................................................................ 400-22
408.00 FOOD AND BEVERAGE MARKET................................................................................................................................ 400-22
409.00 NOT APPLICABLE TO THIS BRAND ............................................................................................................................ 400-33
410.00 RECREATION FOOD AND BEVERAGE ....................................................................................................................... 400-33
411.00 GUEST ROOM REFRESHMENT CENTER ................................................................................................................... 400-34
412.00 NOT APPLICABLE TO THIS BRAND ............................................................................................................................ 400-34
413.00 EXECUTIVE LOUNGE ................................................................................................................................................... 400-34
414.00 NOT APPLICABLE TO THIS BRAND ............................................................................................................................ 400-40
415.00 NOT APPLICABLE TO THIS BRAND ............................................................................................................................ 400-40
416.00 NOT APPLICABLE TO THIS BRAND ............................................................................................................................ 400-40
417.00 NOT APPLICABLE TO THIS BRAND ............................................................................................................................ 400-40
418.00 NOT APPLICABLE TO THIS BRAND ............................................................................................................................ 400-40
419.00 NOT APPLICABLE TO THIS BRAND ............................................................................................................................ 400-40
420.00 HILTON BREAKFAST .................................................................................................................................................... 400-40

400-1 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
400 - FOOD AND BEVERAGE

401.00 SERVICE OFFERINGS

401.01 CONTINUOUS FOOD AND BEVERAGE SERVICE
The hotel must have at least one food and beverage outlet open during the meal periods listed below.
NOTE: A brand approved Herb N’ Kitchen Market is considered an outlet only if it operates in full compliance with standard 408.00. This concept may be
utilized for compliance with continuous service when other outlets designated to servicing the minimum hours of operation are closed.
The restaurant and/or bar/lounge must provide table service and have hot items available during the meal periods that have designated minimum hours of
operation.
NOTE: In-Room Dining does not fulfill the minimum outlet requirement stated above.
401.01.A BREAKFAST
Hotels are to start breakfast service early enough to meet guest demands and departure patterns.
The breakfast buffet must be available:
• Minimum of three hours between the hours of 6:30 a.m. and 11:00 a.m., daily.
NOTE: When covers are forecasted at 50 or below, the hotel may choose to offer the Brand’s standard à la carte menu in lieu of the Breakfast at Hilton
buffet service.
401.01.B LUNCH
Must be available for a minimum of two hours between the hours of 11:30 a.m. until 3:00 p.m., daily.
401.01.C DINNER
Must be available for a minimum of four hours between the hours of 6:00 p.m. and 11:00 p.m., daily.
401.01.D IN-ROOM DINING SERVICE
Americas | Europe | Middle East and Africa:
In-Room Dining must be available during posted and advertised hours and at a minimum from 6:00 a.m. until 11:00 p.m., daily.
24-Hour In-Room Dining is optional based on Market Conditions or ability to achieve accreditation on requirements (e.g., Mobile Travel Guide or AAA
Rating etc.).
If the hotel offers the Brand-approved gourmet market solution, Herb N’ Kitchen OR Fresh Connection, the following hours of operation for delivery
apply:
• BREAKFAST SERVICE
A minimum of four hours between the hours of 6:00 a.m. and 11:00 a.m., daily
• LUNCH SERVICE
Optional with gourmet market serving as alternate option for guest pick-up
• DINNER SERVICE
5:00 p.m. to 11:00 pm., daily
If the resort is designated as All Inclusive, In-Room Dining must be available to all resort guests and may be charged. Hours of operation may be based
on market demand.
Asia Pacific:

400-2 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
400 - FOOD AND BEVERAGE

In-Room Dining must be available during posted and advertised hours and at a minimum from 6:00 a.m. until 10:00 p.m., daily.
24-Hour In-Room Dining is optional based on Market Conditions or ability to achieve accreditation on requirements (e.g., Mobile Travel Guide or AAA
Rating etc.).
If the hotel offers the Brand-approved gourmet market solution, Herb N’ Kitchen OR Fresh Connection, the following hours of operation for delivery
apply:
• BREAKFAST SERVICE
A minimum of four hours between the hours of 6:00 a.m. and 11:00 a.m., daily
• LUNCH SERVICE
Optional with gourmet market serving as alternate option for guest pick-up
• DINNER SERVICE
5:00 p.m. to 10:00 pm., daily
If the resort is designated as All Inclusive, In-Room Dining must be available to all resort guests and may be charged. Hours of operation may be based
on market demand.
401.01.E BAR / LOUNGE SERVICE
Alcoholic beverage service must be available from a minimum of 11:00 a.m.-11:00 p.m. (unless prohibited by local law), daily.

401.02 MENU PLANNING

• Truth in menu will be exercised at all times.
• The design of menus and other printed material is to be in keeping with the interior design and concept of the restaurant and meeting of Brand Identity
Guidelines.
• All graphic menu designs or deviations from original identity are to be approved by the Brand.
• Menus are to be marked per local regulatory guidelines (i.e., undercooked meats, ingredients, nutritional information, etc.).
• Children's menu items and pricing must be offered that suit market and regional eating habits.
• Menu development and creation to take into account all aspects of the concept, location, seasonality of produce, food cost and current trends in the
industry.
• Local and Seasonal products are to be included into all food menus.
• Fresh frozen seafood is acceptable only when fresh is unavailable. Must follow any established Hilton sustainability practices.
• All menus are to feature a creative selection of healthy, gluten-free and vegetarian dishes. At a minimum, 25 percent of menu can be modified, adjusted or
served to accommodate dietary, allergen or religious requests.
• No MSG or its derivative E206 are allowed in any food items
• A menu selection of alcoholic beverages featuring cocktails, beer and wine by the glass and bottle (in accordance with local law) must be provided
• Kitchen will accommodate reasonable special requests and dietary needs.
• A menu selection of non-alcoholic beverages to include coffee(s), tea(s), soda(s), milk and other regionally applicable beverages e.g. specialty beverages.
401.02.A Not Applicable to this Brand
401.02.B Not Applicable to this Brand
401.02.C Not Applicable to this Brand

400-3 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
400 - FOOD AND BEVERAGE

401.02.D REFRESH CYCLE

Menus to be changed seasonally in line with local norms and coded by a visual element.
Minimum menu changes:
401.02.D.1 ALL DAY DINING
Two times a year
401.02.D.2 SPECIALTY RESTAURANT
Two times a year
401.02.D.3 Not Applicable to this Brand
401.02.D.4 RECREATION AREA
Laminated menus for Recreation Food & Beverage areas are to be produced using a professional service.
401.02.E LANGUAGE
Menus must be provided in the language of the country and English translation. Other translations can be provided as applicable to location and needs.

401.03 Not Applicable to this Brand

401.04 SERVICE AMENITIES
The following must be readily available in all dining areas:
401.04.A BOOSTER SEATS AND HIGH CHAIRS
Sanitized high chairs and booster seats must be available upon request.

401.05 Not Applicable to this Brand

401.06 ENTERTAINMENT
ALL INCLUSIVE RESORT DESIGNATION ONLY:
If the resort is designated as All Inclusive, evening entertainment must be provided 365 days a year. If the resort has a theatre, a (live) entertainment show
must be offered a minimum of two times per week, with shows rotating at least twice a year.
401.07 Not Applicable to this Brand
401.08 REPORTING
North America:
It is recommended that all restaurant and lounge concepts provide the following to Smith Travel Research:
• Concept seat count
• Concept square footage
401.09 Not Applicable to this Brand

400-4 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
400 - FOOD AND BEVERAGE

401.10 RESTAURANT CONCEPTS

The hotel's restaurant concepts must be approved by the Brand. The hotel may opt to utilize a Brand approved restaurant concept and must comply with all
requirements. Refer to www.hiltonfoodandbeverageportfolio.com for additional information.
If the hotel elects to implement an alternative restaurant concept, briefs and plans must be reviewed and approved by Global Brand Food and Beverage and
Regional Architecture Design and Construction prior to commencement of any work.
401.11 THIRD-PARTY OPERATORS
Third-party operators doing business within a hotel’s facilities being sold as a restaurant within the brand’s hotel website are subject to QA inspection.
Association and affiliation is established as 1. Featuring hotel’s branded programs and may easily be associated as part of the hotel’s Food and Beverage
operation by providing service for one or more meal periods and or 2. Providing charging privileges to the guest’s room folio as if the hotel is operating the
establishment.

The hotel is responsible for ensuring compliance with the standard specific to condition, physical cleanliness and service standards and related brand
programs. Non-compliance with Brand Standards by a third-party operator will be treated by the Brand as if the non-compliance were by the Owner. All new
contract leases that conform to above conditions must be approved by Hilton regional legal teams to ensure clause to lessee is included that requires the
aforementioned. All concepts must be approved by the brand.

401.12 EQUIPMENT AND DECOR

All operating equipment including linen, china and glassware must reflect the food and beverage concept that has been approved by the brand.
401.12.A SERVEWARE / DISHWARE
China must be used in all Food & Beverage outlets. Disposable serve ware/dishware is not allowed except for service in recreation areas and “food to-
go.” Disposables must be made of environmentally-preferable material (biodegradable, compostable, or recyclable).
401.12.B CONDIMENTS
The following must be provided:
401.12.B.1 PRESERVES AND MARMALADES
Preserves and marmalades must be served in single serve cups or jars. Small decorative non-plastic containers/ramekins may be used if applicable
law permits.
401.12.B.2 KETCHUP
Ketchup must be served in their original packaging or single serve jars (sachets not permitted). Small decorative non-plastic containers/ramekins
may be used if applicable law permits.
401.12.B.3 MUSTARD
Mustard must be served in their original packaging or single serve jars (sachets not permitted). Small decorative non-plastic containers/ramekins
may be used if applicable law permits.
401.12.B.4 MAYONNAISE

400-5 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
400 - FOOD AND BEVERAGE

Mayonnaise must be served in their original packaging or single serve jars (sachets not permitted). Small decorative non-plastic containers/ramekins
may be used if applicable law permits.
401.12.B.5 STEAK SAUCE
Steak Sauce must be served in their original packaging or single serve jars (sachets not permitted). Small decorative non-plastic containers/ramekins
may be used if applicable law permits.
401.12.C CUTLERY / FLATWARE
Stainless steel (or better) flatware must be used. Disposable flatware is not permitted except for service in recreation areas and “food to-go.”
Disposables must be made of environmentally-preferable material (biodegradable, compostable, or recyclable).
401.12.D DRINKWARE
Glassware must be used in all Food & Beverage outlets. Disposable glassware is not permitted except for service in recreation areas and “food to-go.”
Disposables must be made of environmentally-preferable material (biodegradable, compostable, or recyclable).
401.12.E BUFFET AND DISPLAYWARE
Refer to Standard 420.05 for Breakfast Buffet requirements.
401.12.F Not Applicable to this Brand
401.12.G PLASTIC STRAWS
American Samoa | Puerto Rico | United States | Virgin Islands, U.S.:
All plastic straws, stir sticks and cocktail picks must be removed from regular hotel operations by June 30, 2019.

Plastic straws, stir sticks, and cocktail picks must be replaced with environmentally-friendly materials (e.g., biodegradable paper straws provided upon
request, wooden stir sticks, wooden cocktail picks, or other natural and biodegradable materials).
Hotels must retain a small supply of plastic straws for guests with special requests.
NOTE: Compostable plastic such as Polylactic acid (PLA) straws, sticks, and picks are not permitted. If hotels have an existing supply of these straws,
then the stock must be depleted by September 30, 2019.
Asia Pacific | Canada | Caribbean | Central America | Europe | Mexico | Middle East and Africa | South America:
All plastic straws, stir sticks and cocktail picks must be removed from regular hotel operations by June 30, 2019.

Plastic straws, stir sticks, and cocktail picks must be replaced with environmentally-friendly materials (e.g., biodegradable paper straws provided upon
request, wooden stir sticks, wooden cocktail picks, or other natural and biodegradable materials).
NOTE: Compostable plastic such as Polylactic acid (PLA) straws, sticks, and picks are not permitted. If hotels have an existing supply of these straws,
then the stock must be depleted by September 30, 2019.

402.00 SAFETY AND SANITATION

402.01 FOOD HANDLING AND SANITATION REQUIREMENTS

400-6 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
400 - FOOD AND BEVERAGE

Americas: The hotel must enroll in the ECOSURE audit systems program. In countries where the ECOSURE program is not supported, hotels must submit
an alternate food safety audit through companies such as Sterotech, Sealed Air Diversy Food Saftet for Brand review through the waiver process.
Asia Pacific | Europe | Middle East and Africa: All food and beverage outlets must comply with all principles of the Hilton HACCP Food Safety Procedures
Manual. If applicable law imposes stricter requirements, the hotel must comply with those requirements.
402.02 HYGIENE
Americas | Asia Pacific:
The following steps must be taken to ensure food safety:
• Each hand sink must have liquid antibacterial soap, paper hand towels and a trash receptacle.
• Hand sanitizer must be made available for staff and may be used as well; however, hand sanitizer is never a substitute for proper hand washing.
Europe | Middle East and Africa:
The following steps must be taken to ensure food safety:
• Each hand sink must have liquid antibacterial soap, paper hand towels and a trash receptacle
• Alcohol based hand sanitizer must be made available for staff and may be used as well; however, hand sanitizer is never a substitute for proper hand
washing.
402.03 TIME AND TEMPERATURE
Americas | Asia Pacific | Middle East and Africa | Turkey:
• Hot food display units must maintain food above 135º F/57.2º C.
• Refrigerated display units must maintain foods below 41º F/5º C (if applicable law imposes stricter requirements, the hotel must comply with those
requirements).
• Regular temperature checks must occur and must be registered in a temperature twice a day, at minimum, on all refrigeration/freezer units.
• Foods should not be displayed for more than two hours at ambient temperatures in moderate climate.
• Foods should not be displayed for more than one hour at ambient temperatures in warm climates.
• If food is used for display, food should be discarded after.
Europe:
• Hot food display units must maintain food above 145º F/63º C.
• Refrigerated display units must maintain foods below 41º F/5º C (if applicable law imposes stricter requirements, the hotel must comply with those
requirements).
• Regular temperature checks must occur and must be registered in a temperature twice a day, at minimum, on all refrigeration/freezer units.
• Foods should not be displayed for more than two hours at ambient temperatures in moderate climate.
• Foods should not be displayed for more than one hour at ambient temperatures in warm climates.\
• If food is used for display, food should be discarded after.
402.04 SANITATION
Americas | Asia Pacific | Middle East and Africa | Turkey:
• Hotels are to adhere to the current Hilton sanitation guidelines and local laws.

400-7 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
400 - FOOD AND BEVERAGE

• Each food prep/cutting board area must have a surface sanitation bucket/station within six feet of the preparation area.
• Dishwashers must have an operable thermometer, and temperatures must be a minimum of 140 °F (60.0 °C) for the wash cycle and 180 °F (82.2 °C) for
the final rinse cycle.
• Sanitized high chairs and booster seats must be readily available to families upon request
Europe:
• Hotels are to adhere to the current industry standard sanitation guidelines and local laws.
• Each food prep/cutting board area must have a food grade sanitizer within six feet of the preparation area.
• Dishwashers must have an operable thermometer, and temperatures must be a minimum of 143 °F (62.0 °C) for the wash cycle and 180 °F (82 °C) for the
final rinse cycle.
• Sanitized high chairs and booster seats must be readily available to families upon request.
402.05 STORAGE
• All food products must be dated, labeled and rotated.
• A system of “First In, First Out” must be applied to all food products.
• All refrigerators and freezers must have a working thermometer on the inside and the outside of the unit.
• All food products must be stored on shelves at least six inches off the floor.
• Raw food products are to be stored below any and all cooked food products.
• All chemicals and cleaning agents must be stored away from food-related products.
402.06 PERIODIC MAINTENANCE
The following periodic maintenance must be performed and documentation maintained for 18 months. If applicable law imposes stricter requirements, the
hotel must comply with those requirements.
• Bi-annual hood cleaning
• Pest control treatment to include precautionary visits and control treatment for both insects and rodents a minimum of seven times per year (or more if
required by applicable law).
• If the hotel has pest issues that have the potential to affect food safety, it must have 12 or more visits per year.
• Bi-annual Ansul system testing
• The level of cleanliness in the kitchen area will be evaluated during the Quality Assurance inspection to ensure compliance with Brand Standards.

403.00 IN-ROOM DINING

403.01 REQUIREMENTS
403.01.A HOURS OF OPERATION
RESIDENCE DESIGNATION ONLY:
Service must be offered at minimum from 6:00 a.m. until 10:00 a.m. and from 3:00 p.m. until 9:00 p.m. daily.
Americas | China | Europe | India | Middle East and Africa:
HOTEL AND RESORT DESIGNATION ONLY:

400-8 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
400 - FOOD AND BEVERAGE

In-Room Dining must be available during posted and advertised hours and at a minimum from 6:00 a.m. until 11:00 p.m. daily.

24-Hour In-Room Dining is optional based on Market Conditions or ability to achieve accreditation on requirements (e.g., Mobile Travel Guide or AAA
Rating etc.).
If the hotel offers the Brand approved gourmet market solution, Herb N’ Kitchen OR Fresh Connection, the following hours of operation for delivery
apply:
• BREAKFAST SERVICE
A minimum of four hours between the hours of 6:00 a.m. and 11:00 a.m., daily
• LUNCH SERVICE
Optional with gourmet market serving as alternate option for guest pick-up
• DINNER SERVICE
5:00 p.m. to 11:00 pm., daily
If the resort is designated as All Inclusive, In-Room Dining must be available to all resort guests and may be charged. Hours of operation may be based
on market demand.
Asia Pacific:
HOTEL AND RESORT DESIGNATION ONLY:
In-Room Dining must be available during posted and advertised hours and at a minimum from 6:00 a.m. until 11:00 p.m. daily.

24-Hour In-Room Dining is optional based on Market Conditions or ability to achieve accreditation on requirements (e.g., Mobile Travel Guide or AAA
Rating etc.).
If the hotel offers the Brand approved gourmet market solution, Herb N’ Kitchen OR Fresh Connection, the following hours of operation for delivery
apply:
• BREAKFAST SERVICE
A minimum of four hours between the hours of 6:00 a.m. and 11:00 a.m., daily
• LUNCH SERVICE
Optional with gourmet market serving as alternate option for guest pick-up
• DINNER SERVICE
5:00 p.m. to 10:00 pm., daily
If the resort is designated as All Inclusive, In-Room Dining must be available to all resort guests and may be charged. Hours of operation may be based
on market demand.
403.01.B THIRD PARTY OPERATORS
If In-Room Dining is outsourced to a third-party operator, the In-Room Dining operator must comply with all physical, cleanliness and service standards
and is subject to periodic QA inspection.
The hotel is responsible for ensuring compliance. Non-compliance with Brand Standards by a third-party operator will be treated by the Brand as if the
non-compliance were by the hotel.

400-9 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
400 - FOOD AND BEVERAGE

403.01.C PRICING
The hotel’s In-Room Dining fee must be clearly disclosed on the guest check and the In-Room Dining menu. This fee must include all fees and charges
retained by the hotel, including tray charge, delivery charge, service charge, pickup fee, etc. No additional fees may be added (other than applicable
taxes). Gratuity paid to the server must be listed separately.

403.02 EQUIPMENT
403.02.A DELIVERY
For delivery service standards of IRD and Brand approved gourmet market (Herb N’ Kitchen or Fresh Connection) please reference below
requirements:
403.02.A.1 INSULATED TRANSPORT BAG
Pizza and flatbreads are to be brought to room in approved boxes using an insulated transport bag.
403.02.A.1.a NAPKINS
Standard paper napkin provided at a rate of two napkins per cover with additional settings provided upon request.
403.02.A.1.b FLATWARE
Disposable flatware is to be provided at a rate of one set per cover (knife, fork, and spoon). Soup/cereal spoon to be provided to supplement the
needs of guests ordering soup or cereal. Disposables must be made of environmentally-preferable material (biodegradable, compostable, or
recyclable).
403.02.A.1.c WOODEN STIR STICKS
Wooden stir sticks are to be provided with coffee/tea service. Plastic stir sticks are not allowed.
403.02.A.1.d CORKSCREW
When bottled wine without Stelvin closure (screw cap) is ordered, a corkscrew must be provided.
403.02.A.1.e GLASSWARE
If hotel does not supply glassware within room, suitable glassware must be provided upon request.
403.02.A.1.f BEVERAGE CONDIMENTS
Beverage condiments such as sliced lemon and lime are to be served in an appropriate dish with lid.
403.02.A.2 BEVERAGE DELIVERY
All cold and hot beverage cups are to be closed containers or delivered to the guest using the standard drink caddy to avoid spillage.
All cups must be accompanied by an approved lid. Soft drinks and Beer* are to be served in bottles or cans with appropriate glassware and ice.
For speed of service and improved product quality, fountain beverages are not permitted.
*NOTE: Some bottled beer must be accompanied with a bottle opener if not provided within room.
403.02.A.3 CONDIMENTS
Condiments must be provided within the order and placed collectively in a small brown bag and include where appropriate:

400-10 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
400 - FOOD AND BEVERAGE

403.02.A.3.a BUTTER
Butter (PC foil wrapped Salted Butter)
403.02.A.3.b SALT AND PEPPER
Salt and pepper (PC paper encased tubes)
403.02.A.3.c JELLY / JAM
Jelly/jam (PC minimum 2 flavors)
403.02.A.3.d HONEY
Honey (PC foil wrapped)
403.02.A.3.e KETCHUP
Ketchup (PC from bulk plastic Ramekin or PC foil wrapped branded package)
403.02.A.3.f MUSTARD
Mustard (PC from bulk plastic Ramekin w/lid or PC foil wrapped branded package)
403.02.A.3.g MAYONNAISE
Mayonnaise (PC from bulk plastic Ramekin w/lid or PC foil wrapped branded package)
403.02.A.3.h SALAD DRESSING
Salad dressing (PC from bulk plastic Ramekin w/lid or PC wrapped branded package)
403.02.A.3.i HOT SAUCE
Hot sauce (Tabasco in mini glass or foil wrapped PC or regional equivalent)
403.02.A.3.j SUGAR
Sugar (tubes or individually wrapped)
403.02.A.3.k ALTERNATIVE SWEETENER
Artificial sweetener (Splenda)
403.02.A.3.l CREAM
Cream (individual PC Moo Milk or shelf stable Half and Half/Creamer)
403.02.B TABLE / TRAY SETTINGS
The hotel must comply with the following minimum table/tray setting requirements:
403.02.B.1 TRAYS
In-Room Dining Tray must be designed to meet the hotels design integration within the guest room. Cocktail trays, Cafeteria trays and dining room/
Banquet oval trays are not permitted.
403.02.B.2 LINEN / LINERS

400-11 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
400 - FOOD AND BEVERAGE

Liners must be integrated as a matching compendium fitted to the tray size.

Cloth or high grade mill paper napkin (Airlaid paper napkin 40cm x 40cm, 8-fold, single ply napkin cloth, non-logoed) must be used with all orders.
403.02.B.3 CUTLERY / FLATWARE
Cutlery and flatware must be constructed of stainless steel or better.
403.02.B.4 DRINKWARE
• Appropriate drinkware must be used to serve water, beer, wine, soft drinks or mixed alcoholic beverages.
• Pool Service may include disposable glassware appropriate to drink served.
403.02.B.5 ICE BUCKETS
Ice buckets must be made of high-grade acrylic or stainless steel.
403.02.B.6 SERVEWARE / DISHWARE
China or glass service, slate or wood food platter presentations are acceptable. Pool service may include disposable or melamine service
appropriate to item served.
403.02.B.7 PLATE COVERS
Food grade approved plate covers must be used for hot and cold entrees.
403.02.B.8 BEVERAGE PRESENTATION
403.02.B.8.a COFFEE SERVICE
Coffee must be serviced in dedicated thermal containers with designations for Regular and Decaffeinated coffee.
403.02.B.8.b TEA SERVICE
Tea service must be presented in dedicated tea/hot water-only containers.
403.02.B.8.c Not Applicable to this Brand
403.02.B.8.d SOFT DRINK SERVICE
Soft drinks must be served in a bottle or can with the appropriate glassware and ice. For quality reasons, fountain beverages are prohibited.
403.02.B.8.e WINE AND BEER SERVICE
Beer must be served in a bottle or can with the appropriate glassware and ice.
403.02.B.9 CONDIMENT PRESENTATION
Condiments (e.g., ketchup, mustard, mayonnaise) must be individually portioned in glass or plastic wrap-covered china/glass ramekins. All
condiments must be served clean and full.
403.02.B.9.a JAM / JELLY / PRESERVES / MARMALADE
Jam/jelly must be individually portioned in glass or plastic wrap-covered china/glass ramekins. Foil wrapped packaging/PC are not acceptable.
403.02.B.9.b SALT AND PEPPER

400-12 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
400 - FOOD AND BEVERAGE

Salt and pepper shakers must accompany all food orders.

403.02.B.9.c SUGAR
Sugar caddies must be provided with appropriate orders (e.g., coffee/tea service, hot and cold cereals).
403.02.B.10 TRAY REMOVAL
If guest calls down for a tray/delivery pick-up, the items must be collected within ten minutes.
Halls must be cleared using an established system that is coordinated with Housekeeping, ensuring no items are left in hallways beyond a two-hour
period.
Note all pick-ups on required order tracking system for Tray/Delivery Pick-Up/Collection.

403.03 MENU REQUIREMENTS

Menu must feature hot, cold and vegetarian options for all meal periods and it must take into consideration local as well as international tastes. In addition, a
selection of alcoholic (in accordance with local law) and non-alcoholic beverages as well as children’s selection/menu must be available.

404.00 Not Applicable to this Brand

405.00 BAR / LOUNGE
405.01 REQUIREMENTS
The hotel must operate a lobby bar/lounge that serves liquor, beer, wine and non-alcoholic beverages. The lounge/bar must be open to non-guests and
portray a unique local scene.
405.01.A HOURS OF OPERATION
Alcoholic beverage service must be available from a minimum of 11:00 a.m.-11:00 p.m. (unless prohibited by local law).

405.02 Not Applicable to this Brand

405.03 Not Applicable to this Brand
405.04 Not Applicable to this Brand
405.05 MENU OFFERINGS
United States: The hotel must comply with all menu offering requirements by April 1, 2020.
405.05.A Not Applicable to this Brand
405.05.B Not Applicable to this Brand
405.05.C WINE
United States: All wines by the glass are to be presented, tasted and poured upon acceptance.
405.05.C.1 RED WINE
United States: RED WINE

400-13 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
400 - FOOD AND BEVERAGE

405.05.C.1.a COLUMBIA CREST H3 CABERNET SAUVIGNON

United States: COLUMBIA CREST H3 CABERNET SAUVIGNON
405.05.C.1.b SEVEN FALLS CELLARS MERLOT
United States: SEVEN FALLS CELLARS MERLOT
405.05.C.1.c ACROBAT PINOT NOIR
United States: ACROBAT PINOT NOIR
405.05.C.1.d BODEGA NORTON BARREL SELECT MALBEC
United States: BODEGA NORTON BARREL SELECT MALBEC
405.05.C.1.e MURRIETTA’S WELL THE SPUR BLEND
United States: MURRIETTA’S WELL THE SPUR BLEND
405.05.C.2 WHITE WINE
United States: WHITE WINE
405.05.C.2.a DECOY CHARDONNAY
United States: DECOY CHARDONNAY
405.05.C.2.b STARMONT CHARDONNAY
United States: STARMONT CHARDONNAY
405.05.C.2.c MATANZAS CREEK SAUVIGNON BLANC
United States: MATANZAS CREEK SAUVIGNON BLANC
405.05.C.2.d CASTELLO BANFI SAN ANGELO PINOT GRIGIO
United States: CASTELLO BANFI SAN ANGELO PINOT GRIGIO
405.05.C.2.e CHATEAU STE. MICHELLE RIESLING
United States: CHATEAU STE. MICHELLE RIESLING
405.05.C.3 ROSE WINE
United States: ROSE WINE
405.05.C.3.a FLEUR DE MER ROSE
United States: FLEUR DE MER ROSE
405.05.C.4 SPARKLING WINE
United States: SPARKLING WINE
405.05.C.4.a RIONDO PROSECCO
United States: RIONDO PROSECCO
405.05.C.5 CHAMPAGNE
United States: CHAMPAGNE

400-14 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
400 - FOOD AND BEVERAGE

405.05.C.5.a MOET & CHANDON IMPERIAL BRUT

United States: MOET & CHANDON IMPERIAL BRUT
405.05.D LIQUOR AND SPIRITS
United States: The brands listed by each category are required for the back bar. Bottles must be prominently displayed and free of dust with labels
facing forward. On high-volume brands, when required, use stainless pour spouts (not plastic) on each bottle, to be facing same direction.
405.05.D.1 GIN
United States: GIN
405.05.D.1.a BOODLES
United States: BOODLES
405.05.D.1.b TANQUERAY
United States: TANQUERAY
405.05.D.1.c THE BOTANIST
United States: THE BOTANIST
405.05.D.1.d HENDRICK’S
United States: HENDRICK’S
405.05.D.1.e BOMBAY SAPPHIRE
United States: BOMBAY SAPPHIRE
405.05.D.1.f AVIATION
United States: AVIATION
405.05.D.2 RUM
United States: RUM
405.05.D.2.a BACARDI SUPERIOR
United States: BACARDI SUPERIOR
405.05.D.2.b BACARDI LIMON
United States: BACARDI LIMON
405.05.D.2.c BACARDI ANEJO CUATRO
United States: BACARDI ANEJO CUATRO
405.05.D.2.d BACARDI GRAN RESERVA DIEZ
United States: BACARDI GRAN RESERVA DIEZ
405.05.D.2.e MALIBU COCONUT RUM
United States: MALIBU COCONUT RUM
405.05.D.2.f CAPTAIN MORGAN ORIGINAL SPICED
United States: CAPTAIN MORGAN ORIGINAL SPICED

400-15 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
400 - FOOD AND BEVERAGE

405.05.D.2.g MOUNT GAY BLACK BARREL

United States: MOUNT GAY BLACK BARREL
405.05.D.2.h MYERS’S ORIGINAL DARK
United States: MYERS’S ORIGINAL DARK
405.05.D.3 SCOTCH
United States: SCOTCH
405.05.D.3.a DEWAR’S WHITE LABEL
United States: DEWAR’S WHITE LABEL
405.05.D.3.b CHIVAS REGAL 12 YR
United States: CHIVAS REGAL 12 YR
405.05.D.3.c JOHNNIE WALKER BLACK LABEL
United States: JOHNNIE WALKER BLACK LABEL
405.05.D.3.d JOHNNIE WALKER GOLD LABEL
United States: JOHNNIE WALKER GOLD LABEL
405.05.D.3.e GLENFIDDICH 12 YR
United States: GLENFIDDICH 12 YR
405.05.D.3.f GLENFIDDICH 15 YR
United States: GLENFIDDICH 15 YR
405.05.D.3.g GLENFIDDICH 18 YR
United States: GLENFIDDICH 18 YR
405.05.D.3.h GLENMORANGIE ORIGINAL 10 YR
United States: GLENMORANGIE ORIGINAL 10 YR
405.05.D.3.i THE MACALLAN 12 YR
United States: THE MACALLAN 12 YR
405.05.D.4 TEQUILA
United States: TEQUILA
405.05.D.4.a 1800 SILVER
United States: 1800 SILVER
405.05.D.4.b AVION SILVER
United States: AVION SILVER
405.05.D.4.c MAESTRO DOBEL DIAMANTE
United States: MAESTRO DOBEL DIAMANTE

400-16 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
400 - FOOD AND BEVERAGE

405.05.D.4.d DON JULIO REPOSADO

United States: DON JULIO REPOSADO
405.05.D.4.e PATRON SILVER
United States: PATRON SILVER
405.05.D.4.f PATRON ANEJO
United States: PATRON ANEJO
405.05.D.4.g JOSE CUERVA RESERVA DE LA FAMILIA
United States: JOSE CUERVA RESERVA DE LA FAMILIA
405.05.D.4.h CASAMIGOS BLANCO
United States: CASAMIGOS BLANCO
405.05.D.5 VODKA
United States: VODKA
405.05.D.5.a ABSOLUT
United States: ABSOLUT
405.05.D.5.b ABSOLUT ELYX
United States: ABSOLUT ELYX
405.05.D.5.c KETEL ONE
United States: KETEL ONE
405.05.D.5.d CIROC
United States: CIROC
405.05.D.5.e BELVEDERE
United States: BELVEDERE
405.05.D.5.f GREY GOOSE
United States: GREY GOOSE
405.05.D.5.g TITO’S HANDMADE VODKA
United States: TITO’S HANDMADE VODKA
405.05.D.5.h WHEATLEY
United States: WHEATLEY
405.05.D.5.i ABSOLUT CITRON
United States: ABSOLUT CITRON
405.05.D.5.j ABSOLUT
United States: Additional flavors are optional.

400-17 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
400 - FOOD AND BEVERAGE

405.05.D.6 WHISKEY / BOURBON

United States: WHISKEY / BOURBON
405.05.D.6.a CROWN ROYAL
United States: CROWN ROYAL
405.05.D.6.b JAMESON
United States: JAMESON
405.05.D.6.c JACK DANIEL’S
United States: JACK DANIEL’S
405.05.D.6.d JACK DANIEL’S RYE
United States: JACK DANIEL’S RYE
405.05.D.6.e BULLEIT RYE
United States: BULLEIT RYE
405.05.D.6.f WHISTLE PIG 10 YR
United States: WHISTLE PIG 10 YR
405.05.D.6.g SOUTHERN COMFORT BLACK LABEL
United States: SOUTHERN COMFORT BLACK LABEL
405.05.D.6.h WILD TURKEY 101
United States: WILD TURKEY 101
405.05.D.6.i WOODFORD RESERVE
United States: WOODFORD RESERVE
405.05.D.6.j MAKER’S MARK
United States: MAKER’S MARK
405.05.D.6.k KNOB CREEK
United States: KNOB CREEK
405.05.D.6.l BASIL HAYDEN’S
United States: BASIL HAYDEN’S
405.05.D.6.m BUFFALO TRACE
United States: BUFFALO TRACE
405.05.D.7 Not Applicable to this Brand
405.05.D.8 COGNAC AND BRANDY
United States: COGNAC AND BRANDY
405.05.D.8.a REMY MARTIN VSOP
United States: REMY MARTIN VSOP

400-18 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
400 - FOOD AND BEVERAGE

405.05.D.8.b MARTELL CORDON BLEU

United States: MARTELL CORDON BLEU
405.05.D.8.c HENNESSY XO
United States: HENNESSY XO
405.05.D.8.d HENNESSY PARDIS IMPERIAL
United States: HENNESSY PARDIS IMPERIAL
405.05.D.9 CORDIALS
United States: CORDIALS
405.05.D.9.a BAILEYS ORIGINAL IRISH CREAM
United States: BAILEYS ORIGINAL IRISH CREAM
405.05.D.9.b CHAMBORD
United States: CHAMBORD
405.05.D.9.c COINTREAU
United States: COINTREAU
405.05.D.9.d DISARONNO ORIGINALE
United States: DISARONNO ORIGINALE
405.05.D.9.e DRAMBUIE
United States: DRAMBUIE
405.05.D.9.f GRAND MARNIER LIQUEUR
United States: GRAND MARNIER LIQUEUR
405.05.D.9.g KAHLUA COFFEE LIQUEUR
United States: KAHLUA COFFEE LIQUEUR
405.05.D.9.h FIREBALL
United States: FIREBALL
405.05.D.9.i FRANGELICO LIQUEUR
United States: FRANGELICO LIQUEUR
405.05.D.9.j CAMPARI
United States: CAMPARI
405.05.D.9.k APEROL
United States: APEROL
405.05.D.9.l ST-GERMAIN
United States: ST-GERMAIN

400-19 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
400 - FOOD AND BEVERAGE

405.05.D.9.m NOILLY PRAT ORIGINAL DRY

United States: NOILLY PRAT ORIGINAL DRY
405.05.D.9.n NOILLY PRAT ROUGE
United States: NOILLY PRAT ROUGE
405.05.D.9.o LILLET BLANC
United States: LILLET BLANC
405.05.D.10 Not Applicable to this Brand
405.05.D.11 Not Applicable to this Brand
405.05.D.12 HOUSE / WELL POURS
United States: HOUSE / WELL POURS
405.05.D.12.a SMIRNOFF VODKA
United States: SMIRNOFF VODKA
405.05.D.12.b NEW AMSTERDAM GIN
United States: NEW AMSTERDAM GIN
405.05.D.12.c MYERS’S PLATINUM RUM
United States: MYERS’S PLATINUM RUM
405.05.D.12.d SAUZA SILVER
United States: SAUZA SILVER
405.05.D.12.e JIM BEAM BOURBON
United States: JIM BEAM BOURBON
405.05.D.12.f CANADIAN CLUB BLENDED WHISKEY
United States: CANADIAN CLUB BLENDED WHISKEY
405.05.D.12.g J&B SCOTCH
United States: J&B SCOTCH
405.05.D.12.h HENNESSY V.S. COGNAC
United States: HENNESSY V.S. COGNAC
405.05.D.12.i DEKYUPER CORDIALS
United States: DEKYUPER CORDIALS
405.05.D.12.j MARTINI VERMOUTH
United States: MARTINI VERMOUTH
405.05.E BEER
United States: BEER

400-20 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
400 - FOOD AND BEVERAGE

405.05.E.1 DOMESTIC BOTTLES

United States: DOMESTIC BOTTLES
405.05.E.1.a BLUE MOON BELGIAN WHITE
United States: BLUE MOON BELGIAN WHITE
405.05.E.1.b BUD LIGHT
United States: BUD LIGHT
405.05.E.1.c BUDWEISER
United States: BUDWEISER
405.05.E.1.d COORS LIGHT
United States: COORS LIGHT
405.05.E.1.e MICHELOB ULTRA
United States: MICHELOB ULTRA
405.05.E.1.f MILLER LITE
United States: MILLER LITE
405.05.E.1.g SAMUEL ADAMS BOSTON LAGER
United States: SAMUEL ADAMS BOSTON LAGER
405.05.E.2 IMPORT BOTTLES
United States: IMPORT BOTTLES
405.05.E.2.a MODELO ESPECIAL
United States: MODELO ESPECIAL
405.05.E.2.b CORONA EXTRA OR CORONA LIGHT
United States: CORONA EXTRA OR CORONA LIGHT
405.05.E.2.c HEINEKEN
United States: HEINEKEN
405.05.E.2.d STELLA ARTOIS
United States: STELLA ARTOIS
405.05.E.2.e GUINNESS DRAUGHT
United States: GUINNESS DRAUGHT
405.05.E.3 NON-ALCOHOLIC BOTTLES
United States: NON-ALCOHOLIC BOTTLES
405.05.E.3.a HEINEKEN O.O
United States: HEINEKEN O.O
405.05.E.4 DRAFT

400-21 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
400 - FOOD AND BEVERAGE

United States: Refer to the beverage guide for requirements based on number of tap handles is available here:
https://teamsites.hilton.com/sites/CRAFTEDBarExperience/Pages/Home.aspx
405.05.E.4.a STELLA ARTOIS
United States: STELLA ARTOIS
405.05.E.4.b BUD LIGHT
United States: BUD LIGHT
405.05.E.5 CRAFT BEERS
United States: See Beverage Guide for required Brands based on regional location of the property.
https://teamsites.hilton.com/sites/CRAFTEDBarExperience/Pages/Home.aspx

406.00 Not Applicable to this Brand

407.00 Not Applicable to this Brand
408.00 FOOD AND BEVERAGE MARKET
408.01 REQUIREMENTS
If the hotel implements one of the Brand approved Food and Beverage Market concepts, it must comply with all applicable Standards associated with the
selected concept.
408.01.A HOURS OF OPERATION
RESIDENCES ONLY:
On-site marketplace/Grab-and-Go must be available at minimum between the hours of 6:00 a.m. and 10:00 a.m. and from 3:00 p.m. until 9:00 p.m. Off
the shelf retail, food, beverage, and sundry items that do not require preparation must be available for purchase 24 hours a day/seven days a week.
The following items must be available:
• Non-prescription medication (i.e., aspirin, cough drops, etc.)
• Toiletries and personal sundries
• Basic groceries (i.e., milk, cereal, bottled water, etc.)
• Books, magazines, newspapers, and other periodicals based on demand
• A selection of beer and wine (unless prohibited by local law)
• A selection of food and beverage items representative of all meal periods
408.01.A.1 PANTRY OPERATION
Gourmet Market Pantry e.g. Herb N’ Kitchen Market/Fresh Connection operations must be open 24 hours a day.
408.01.A.2 GENERAL OPERATION
Herb N’ Kitchen full concepts must be available from 6:30 a.m. until 10:00 p.m. if used as the primary food and beverage facility within the hotel.
408.01.A.3 COUNTER AS SECONDARY F&B OPERATION

400-22 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
400 - FOOD AND BEVERAGE

Gourmet Market Counters e.g., Fresh Connection used as a secondary F&B outlet must be open at minimum from 6:30 a.m. until 8:00 p.m.
408.01.B PLAN O GRAMS
The Gourmet Market merchandising is to follow established Plan O Grams (POG) as established by the brand for coolers, freezers and ambient retail
merchandising shelf space. POGs are accessible on www.hiltonfoodandbeverageportfolio.com.
408.01.C RETAIL
Retail is presented in an open-service environment, which allows guests to easily discover the Gourmet Market products in a comfortable and non-
intimidating manner.
408.01.D POINT OF SALE SYSTEM
Where available, Concept POS or other approved Point of Sale System is to be utilized to expedite sales process having product profile and price
available for digital scanning.

408.02 OFFERINGS
American Samoa | Guam | Puerto Rico | United States: The open-service retail area represents the four product merchandising locations and the
following portion control and prepared food products:
Asia Pacific | Canada | Caribbean | Central America | Europe | Mexico | Middle East and Africa | South America: Brand required product categories
minimums must be met and must conform to outlines within standards. Regional product offerings must be outlined in the brand specified Plan O Gram and
submitted to the brand for approval.
408.02.A COLD CASE
American Samoa | Guam | Puerto Rico | United States: COLD CASE
408.02.A.1 DASANI WATER 20 OZ (COCA-COLA)
American Samoa | Guam | Puerto Rico | United States: DASANI WATER 20 OZ (COCA-COLA)
408.02.A.2 GLACEAU SMART WATER 1 LTR (COCA-COLA)
American Samoa | Guam | Puerto Rico | United States: GLACEAU SMART WATER 1 LTR (COCA-COLA)
408.02.A.3 GLACEAU SMART WATER 20 OZ (COCA-COLA)
American Samoa | Guam | Puerto Rico | United States: GLACEAU SMART WATER 20 OZ (COCA-COLA)
408.02.A.4 NATURAL SPRING WATER
American Samoa | Guam | Puerto Rico | United States: Ozarka (or Nestle) Natural Spring Water 16.9 oz.
408.02.A.5 NESTLE PURE LIFE WATER 16.9 OZ (NESTLE)
American Samoa | Guam | Puerto Rico | United States: NESTLE PURE LIFE WATER 16.9 OZ (NESTLE)
408.02.A.6 COKE 20 OZ (COCA-COLA)
American Samoa | Guam | Puerto Rico | United States: COKE 20 OZ (COCA-COLA)
408.02.A.7 COKE ZERO 20 OZ (COCA-COLA)
American Samoa | Guam | Puerto Rico | United States: COKE ZERO 20 OZ (COCA-COLA)

400-23 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
400 - FOOD AND BEVERAGE

408.02.A.8 DIET COKE 20 OZ (COCA-COLA)

American Samoa | Guam | Puerto Rico | United States: DIET COKE 20 OZ (COCA-COLA)
408.02.A.8 Not Applicable to this Brand
408.02.A.9 SPRITE 20 OZ (COCA-COLA)
American Samoa | Guam | Puerto Rico | United States: SPRITE 20 OZ (COCA-COLA)
408.02.A.10 SEAGRAM'S GINGER ALE 20 OZ (COCA-COLA)
American Samoa | Guam | Puerto Rico | United States: SEAGRAM'S GINGER ALE 20 OZ (COCA-COLA)
408.02.A.11 DR. PEPPER 20 OZ (DR. PEPPER)
American Samoa | Guam | Puerto Rico | United States: DR. PEPPER 20 OZ (DR. PEPPER)
408.02.A.12 DIET DR. PEPPER 20 OZ (DR. PEPPER)
American Samoa | Guam | Puerto Rico | United States: DIET DR. PEPPER 20 OZ (DR. PEPPER)
408.02.A.13 POWERADE ZERO BERRY FRUIT PUNCH 20 OZ (COCA-COLA)
American Samoa | Guam | Puerto Rico | United States: POWERADE ZERO BERRY FRUIT PUNCH 20 OZ (COCA-COLA)
408.02.A.14 POWERADE MT BLAST 20 OZ (COCA-COLA)
American Samoa | Guam | Puerto Rico | United States: POWERADE MT BLAST 20 OZ (COCA-COLA)
408.02.A.15 GLACEAU VITAMIN WATER XXX 20 OZ (COCA-COLA)
American Samoa | Guam | Puerto Rico | United States: GLACEAU VITAMIN WATER XXX 20 OZ (COCA-COLA)
408.02.A.16 GLACEAU VITAMIN WATER ZERO SQUEEZED LEMONADE 20 OZ (COCA-COLA)
American Samoa | Guam | Puerto Rico | United States: GLACEAU VITAMIN WATER ZERO SQUEEZED LEMONADE 20 OZ (COCA-COLA)
408.02.A.17 GLACEAU VITAMIN WATER ENERGY KIWI-STRAWBERRY 20 OZ (COCA-COLA)
American Samoa | Guam | Puerto Rico | United States: GLACEAU VITAMIN WATER ENERGY KIWI-STRAWBERRY 20 OZ (COCA-COLA)
408.02.A.18 RED BULL 8.40 OZ (RED BULL)
American Samoa | Guam | Puerto Rico | United States: RED BULL 8.40 OZ (RED BULL)
408.02.A.19 RED BULL SUGAR FREE 8.40 OZ (RED BULL)
American Samoa | Guam | Puerto Rico | United States: RED BULL SUGAR FREE 8.40 OZ (RED BULL)
408.02.A.20 SPARKLING WATER 16.9 OZ
American Samoa | Guam | Puerto Rico | United States: Perrier 16.9 oz. (Nestle) and/or San Pellegrino
408.02.A.21 SPARKLING WATER 750 ML
American Samoa | Guam | Puerto Rico | United States: SPARKLING WATER 750 ML
408.02.A.22 HONEST TEA HONEY GREEN 500 ML (COCA-COLA)
American Samoa | Guam | Puerto Rico | United States: HONEST TEA HONEY GREEN 500 ML (COCA-COLA)
408.02.A.23 GOLD PEAK UNSWEETENED TEA 18.5 OZ (COCA-COLA)
American Samoa | Guam | Puerto Rico | United States: GOLD PEAK UNSWEETENED TEA 18.5 OZ (COCA-COLA)

400-24 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
400 - FOOD AND BEVERAGE

408.02.A.24 GOLD PEAK SWEET TEA 18.5 OZ (COCA-COLA)

American Samoa | Guam | Puerto Rico | United States: GOLD PEAK SWEET TEA 18.5 OZ (COCA-COLA)
408.02.A.25 MINUTE MAID JUICES TO GO ORANGE 15.20 OZ (COCA-COLA)
American Samoa | Guam | Puerto Rico | United States: MINUTE MAID JUICES TO GO ORANGE 15.20 OZ (COCA-COLA)
408.02.A.26 MINUTE MAID JUICES TO GO CRANBERRY 15.20 OZ (COCA-COLA)
American Samoa | Guam | Puerto Rico | United States: MINUTE MAID JUICES TO GO CRANBERRY 15.20 OZ (COCA-COLA)
408.02.A.27 MINUTE MAID JUICES TO GO APPLE 15.20 OZ (COCA-COLA)
American Samoa | Guam | Puerto Rico | United States: MINUTE MAID JUICES TO GO APPLE 15.20 OZ (COCA-COLA)
408.02.A.28 ODWALLA SUPERFOOD 15.2 OZ (ODWALLA DSD OR SYSCO)
American Samoa | Guam | Puerto Rico | United States: ODWALLA SUPERFOOD 15.2 OZ (ODWALLA DSD OR SYSCO)
408.02.A.29 ODWALLA STRAWBERRY C MONSTER 15.20 OZ (ODWALLA DSD OR SYSCO)
American Samoa | Guam | Puerto Rico | United States: ODWALLA STRAWBERRY C MONSTER 15.20 OZ (ODWALLA DSD OR SYSCO)
408.02.A.30 ODWALLA MANGO TANGO 15.20 OZ (ODWALLA DSD OR SYSCO)
American Samoa | Guam | Puerto Rico | United States: ODWALLA MANGO TANGO 15.20 OZ (ODWALLA DSD OR SYSCO)
408.02.A.31 FAIRLIFE 2% MILK 11.50 OZ
American Samoa | Guam | Puerto Rico | United States: FAIRLIFE 2% MILK 11.50 OZ
408.02.A.32 FAIRLIFE SKIM MILK 11.50 OZ
American Samoa | Guam | Puerto Rico | United States: FAIRLIFE SKIM MILK 11.50 OZ
408.02.A.33 FAIRLIFE CHOCOLATE 11.50 OZ
American Samoa | Guam | Puerto Rico | United States: FAIRLIFE CHOCOLATE 11.50 OZ
408.02.A.34 FANTA ORANGE 20 OZ (COCA-COLA)
American Samoa | Guam | Puerto Rico | United States: FANTA ORANGE 20 OZ (COCA-COLA)
408.02.A.35 IBC ROOT BEER 20 OZ (I.B.C.)
American Samoa | Guam | Puerto Rico | United States: IBC ROOT BEER 20 OZ (I.B.C.)
408.02.A.36 ZICO CHOCOLATE COCONUT WATER 14 OZ (COCA-COLA)
American Samoa | Guam | Puerto Rico | United States:
408.02.A.37 CORE POWER VANILLA 26 11.50 OZ (COCA-COLA)
American Samoa | Guam | Puerto Rico | United States: CORE POWER VANILLA 26 11.50 OZ (COCA-COLA)
408.02.B FROZEN
American Samoa | Guam | Puerto Rico | United States: FROZEN
408.02.B.1 Not Applicable to this Brand
408.02.B.2 HAAGEN DAZS PINT VANILLA 14.00 OZ (NESTLE)
American Samoa | Guam | Puerto Rico | United States: HAAGEN DAZS PINT VANILLA 14.00 OZ (NESTLE)

400-25 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
400 - FOOD AND BEVERAGE

408.02.B.3 HAAGEN DAZS PINT CHOCOLATE 14.00 OZ (NESTLE)

American Samoa | Guam | Puerto Rico | United States: HAAGEN DAZS PINT CHOCOLATE 14.00 OZ (NESTLE)
408.02.B.4 HAAGEN DAZS PINT DULCE DE LECHE 14.00 OZ (NESTLE)
American Samoa | Guam | Puerto Rico | United States: HAAGEN DAZS PINT DULCE DE LECHE 14.00 OZ (NESTLE)
408.02.B.5 Not Applicable to this Brand
408.02.B.6 HAAGEN DAZS BAR VANILLA/M 3.67 OZ (NESTLE)
American Samoa | Guam | Puerto Rico | United States: HAAGEN DAZS BAR VANILLA/M 3.67 OZ (NESTLE)
408.02.B.7 HAAGEN DAZS BAR VANILLA/A 3.00 OZ (NESTLE)
American Samoa | Guam | Puerto Rico | United States: HAAGEN DAZS BAR VANILLA/A 3.00 OZ (NESTLE)
408.02.B.8 SNICKERS ICE CREAM BAR 3.33 OZ (MARS NORTH AMERICA)
American Samoa | Guam | Puerto Rico | United States: SNICKERS ICE CREAM BAR 3.33 OZ (MARS NORTH AMERICA)
408.02.B.9 TWIX ICE CREAM BAR 3.13. OZ (MARS NORTH AMERICA)
American Samoa | Guam | Puerto Rico | United States: TWIX ICE CREAM BAR 3.13. OZ (MARS NORTH AMERICA)
408.02.B.10 NESTLE CRUNCH BAR VANILLA 3.00 OZ (NESTLE)
American Samoa | Guam | Puerto Rico | United States: NESTLE CRUNCH BAR VANILLA 3.00 OZ (NESTLE)
408.02.B.11 NESTLE DRUMSTICK VANILLA 4.60 OZ (NESTLE)
American Samoa | Guam | Puerto Rico | United States: NESTLE DRUMSTICK VANILLA 4.60 OZ (NESTLE)
408.02.B.12 EDY'S MAXX COOKIE DOUGH PL 14.00 OZ (DREYERS)
American Samoa | Guam | Puerto Rico | United States: EDY'S MAXX COOKIE DOUGH PL 14.00 OZ (DREYERS)
408.02.B.13 EDY'S MAXX COLLISION CHOCOLATE 14.00 OZ (DREYERS)
American Samoa | Guam | Puerto Rico | United States: EDY'S MAXX COLLISION CHOCOLATE 14.00 OZ (DREYERS)
408.02.B.14 OPTIONAL - EDY'S CHOC CHUNK PINT 14.00 OZ (DREYERS)
American Samoa | Guam | Puerto Rico | United States: OPTIONAL - EDY'S CHOC CHUNK PINT 14.00 OZ (DREYERS)
408.02.C AMBIENT
American Samoa | Guam | Puerto Rico | United States: AMBIENT
408.02.C.1 KIT KAT 1.50 OZ (NESTLE)
American Samoa | Guam | Puerto Rico | United States: KIT KAT 1.50 OZ (NESTLE)
408.02.C.2 REESE'S PEANUT BUTTER CUPS 1.50 OZ (HERSHEY)
American Samoa | Guam | Puerto Rico | United States: REESE'S PEANUT BUTTER CUPS 1.50 OZ (HERSHEY)
408.02.C.3 TWIX 1.79 OZ (MARS NORTH AMERICA)
American Samoa | Guam | Puerto Rico | United States: TWIX 1.79 OZ (MARS NORTH AMERICA)
408.02.C.4 MILKY WAY 1.84 OZ (MARS NORTH AMERICA)
American Samoa | Guam | Puerto Rico | United States: MILKY WAY 1.84 OZ (MARS NORTH AMERICA)

400-26 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
400 - FOOD AND BEVERAGE

408.02.C.5 M&M PLAIN 1.69 OZ (MAR NORTH AMERICA)

American Samoa | Guam | Puerto Rico | United States: M&M PLAIN 1.69 OZ (MAR NORTH AMERICA)
408.02.C.6 M&M PEANUT 1.74 OZ (MARS NORTH AMERICA)
American Samoa | Guam | Puerto Rico | United States: M&M PEANUT 1.74 OZ (MARS NORTH AMERICA)
408.02.C.7 HERSHEY'S MILK CHOC BAR 1.55 OZ (HERSHEY)
American Samoa | Guam | Puerto Rico | United States: HERSHEY'S MILK CHOC BAR 1.55 OZ (HERSHEY)
408.02.C.8 HERSHEY'S ALMOND BAR 1.45 OZ (HERSHEY)
American Samoa | Guam | Puerto Rico | United States: HERSHEY'S ALMOND BAR 1.45 OZ (HERSHEY)
408.02.C.9 OREO BOX 5.25 OZ. (MONDELEZ)
American Samoa | Guam | Puerto Rico | United States: OREO BOX 5.25 OZ. (MONDELEZ)
408.02.C.10 NUTTER BUTTER P-BTR SNDWC 5.25 OZ. (NABISCO)
American Samoa | Guam | Puerto Rico | United States: NUTTER BUTTER P-BTR SNDWC 5.25 OZ. (NABISCO)
408.02.C.11 WHEAT THINS ORIGINAL 4.00 OZ. (MONDELEZ)
American Samoa | Guam | Puerto Rico | United States: WHEAT THINS ORIGINAL 4.00 OZ. (MONDELEZ)
408.02.C.12 PREMIUM SALTINE ORIGINAL 4.00 OZ. (NABISCO)
American Samoa | Guam | Puerto Rico | United States: PREMIUM SALTINE ORIGINAL 4.00 OZ. (NABISCO)
408.02.C.13 CLIF ENERGY BAR OTML / RSN 2.40 OZ. (CLIF BAR)
American Samoa | Guam | Puerto Rico | United States: CLIF ENERGY BAR OTML / RSN 2.40 OZ. (CLIF BAR)
408.02.C.14 CLIF ENERGY BAR CHOC BROWNIE 2.40 OZ. (CLIF BAR)
American Samoa | Guam | Puerto Rico | United States: CLIF ENERGY BAR CHOC BROWNIE 2.40 OZ. (CLIF BAR)
408.02.C.15 NATURE VALLEY GRANOLA & OATS 1.50 OZ. (GENERAL MILLS)
American Samoa | Guam | Puerto Rico | United States: NATURE VALLEY GRANOLA & OATS 1.50 OZ. (GENERAL MILLS)
408.02.C.16 Nature Valley Granola Br P B 1.50 oz. (General Mills)
American Samoa | Guam | Puerto Rico | United States: Nature Valley Granola Br P B 1.50 oz. (General Mills)
408.02.C.17 KETTLE CHIPS BUFFALO BLEU 2.00 OZ. (DIAMOND FOODS)
American Samoa | Guam | Puerto Rico | United States: KETTLE CHIPS BUFFALO BLEU 2.00 OZ. (DIAMOND FOODS)
408.02.C.18 Kettle Chips NY Cheddar + Herbs 2.00 oz. (Diamond Foods)
American Samoa | Guam | Puerto Rico | United States: Kettle Chips NY Cheddar + Herbs 2.00 oz. (Diamond Foods)
408.02.C.19 Kettle Chips Sea Salt + Vinegar 2.00 oz. (Diamond Foods)
American Samoa | Guam | Puerto Rico | United States: Kettle Chips Sea Salt + Vinegar 2.00 oz. (Diamond Foods)
408.02.C.20 Food Should Taste Good Tortilla Chips 1.5 oz. (General Mills)
American Samoa | Guam | Puerto Rico | United States: Food Should Taste Good Tortilla Chips 1.5 oz. (General Mills)

400-27 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
400 - FOOD AND BEVERAGE

408.02.C.21 Pop Chips Original .80 oz. (Pop Chips)

American Samoa | Guam | Puerto Rico | United States: Pop Chips Original .80 oz. (Pop Chips)
408.02.C.22 POP CHIPS BBQ .80 OZ. (POP CHIPS)
American Samoa | Guam | Puerto Rico | United States: POP CHIPS BBQ .80 OZ. (POP CHIPS)
408.02.C.23 Not Applicable to this Brand
408.02.C.24 LAYS CLASSICS 2.50 OZ. (FRITO LAY)
American Samoa | Guam | Puerto Rico | United States: LAYS CLASSICS 2.50 OZ. (FRITO LAY)
408.02.C.25 LAYS BAKED ORIGINAL XVL 2.25 OZ. (FRITO LAY)
American Samoa | Guam | Puerto Rico | United States: LAYS BAKED ORIGINAL XVL 2.25 OZ. (FRITO LAY)
408.02.C.26 Lays BBQ 2.25 oz. (Frito Lay)
American Samoa | Guam | Puerto Rico | United States: Lays BBQ 2.25 oz. (Frito Lay)
408.02.C.27 Doritos Nacho Cheese 2.00 oz. (Frito Lay)
American Samoa | Guam | Puerto Rico | United States: Doritos Nacho Cheese 2.00 oz. (Frito Lay)
408.02.C.28 Rold Gold Pretzel Thins 4.00 oz. (Frito Lay)
American Samoa | Guam | Puerto Rico | United States: Rold Gold Pretzel Thins 4.00 oz. (Frito Lay)
408.02.C.29 Sun Chips Harvest Cheddar 2.75 oz. (Frito Lay)
American Samoa | Guam | Puerto Rico | United States: Sun Chips Harvest Cheddar 2.75 oz. (Frito Lay)
408.02.C.30 Fritos Corn Chips Orig 4.00 oz. (Frito Lay)
American Samoa | Guam | Puerto Rico | United States: Fritos Corn Chips Orig 4.00 oz. (Frito Lay)
408.02.C.31 Cheetos Crunchy 3.25 oz. (Frito Lay)
American Samoa | Guam | Puerto Rico | United States: Cheetos Crunchy 3.25 oz. (Frito Lay)
408.02.C.32 Planters Peanut Salt 6.00 oz. (Kraft Foods)
American Samoa | Guam | Puerto Rico | United States: Planters Peanut Salt 6.00 oz. (Kraft Foods)
408.02.C.33 PLANTERS TRAIL MIX NUT / SE 6.00 OZ. (KRAFT FOODS)
American Samoa | Guam | Puerto Rico | United States: PLANTERS TRAIL MIX NUT / SE 6.00 OZ. (KRAFT FOODS)
408.02.C.34 Planters Trail Mix Fruit 6.00 oz. (Kraft Foods)
American Samoa | Guam | Puerto Rico | United States: Planters Trail Mix Fruit 6.00 oz. (Kraft Foods)
408.02.C.35 Chex Mix Traditional 8.75 oz. (General Mills)
American Samoa | Guam | Puerto Rico | United States: Chex Mix Traditional 8.75 oz. (General Mills)
408.02.C.36 BLUE DIAMOND ROASTED ALMOND + SALTED 4.5 OZ. (BLUE DIAMOND)
American Samoa | Guam | Puerto Rico | United States: BLUE DIAMOND ROASTED ALMOND + SALTED 4.5 OZ. (BLUE DIAMOND)
408.02.C.37 BLUE DIAMOND SMOKEHOUSE ALMOND 1.5 OZ. (BLUE DIAMOND)
American Samoa | Guam | Puerto Rico | United States: BLUE DIAMOND SMOKEHOUSE ALMOND 1.5 OZ. (BLUE DIAMOND)

400-28 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
400 - FOOD AND BEVERAGE

408.02.C.38 MRS. MAYS NTRLS CASHEW CRU 2.00 OZ. (MRS. MAYS NATURALS)
American Samoa | Guam | Puerto Rico | United States: MRS. MAYS NTRLS CASHEW CRU 2.00 OZ. (MRS. MAYS NATURALS)
408.02.C.39 Cheez-It Grab / Go 2.00 oz. (Kraft Foods)
American Samoa | Guam | Puerto Rico | United States: Cheez-It Grab / Go 2.00 oz. (Kraft Foods)
408.02.C.40 Quaker Oatmeal Express Br 1.90 oz. (PepsiCo)
American Samoa | Guam | Puerto Rico | United States: Quaker Oatmeal Express Br 1.90 oz. (PepsiCo)
408.02.C.41 Quaker Oatmeal Express Bk 1.90 oz. (PepsiCo)
American Samoa | Guam | Puerto Rico | United States: Quaker Oatmeal Express Bk 1.90 oz. (PepsiCo)
408.02.C.42 SPECIAL K CUP 1.25 OZ. (KELLOG'S)
American Samoa | Guam | Puerto Rico | United States: SPECIAL K CUP 1.25 OZ. (KELLOG'S)
408.02.C.43 RAISIN BRAN CRUNCH CAP 2.80 OZ (KELLOG'S)
American Samoa | Guam | Puerto Rico | United States: RAISIN BRAN CRUNCH CAP 2.80 OZ (KELLOG'S)
408.02.C.44 CHEERIOS CUP 1.30 OZ. (GENERAL MILLS)
American Samoa | Guam | Puerto Rico | United States: CHEERIOS CUP 1.30 OZ. (GENERAL MILLS)
408.02.C.45 LUCKY CHARMS CUP 1.70 OZ. (GENERAL MILLS)
American Samoa | Guam | Puerto Rico | United States: LUCKY CHARMS CUP 1.70 OZ. (GENERAL MILLS)
408.02.C.46 CHEERIOS HONEY NUT CUP 1.80 OZ. (GENERAL MILLS)
American Samoa | Guam | Puerto Rico | United States: CHEERIOS HONEY NUT CUP 1.80 OZ. (GENERAL MILLS)
408.02.C.47 FROSTED FLAKES CUP 2.10 OZ. (KELLOG'S)
American Samoa | Guam | Puerto Rico | United States: FROSTED FLAKES CUP 2.10 OZ. (KELLOG'S)
408.02.C.48 Chobani Greek Yogurt N/F Blue 6.00 oz. (Chobani)
American Samoa | Guam | Puerto Rico | United States: Chobani Greek Yogurt N/F Blue 6.00 oz. (Chobani)
408.02.C.49 Chobani Greek Yogurt N/F Straw 6.00 oz. (Chobani)
American Samoa | Guam | Puerto Rico | United States: Chobani Greek Yogurt N/F Straw 6.00 oz. (Chobani)
408.02.C.50 SABRA HUMMUS CLASSIC 4.56 OZ. (FRITO LAY)
American Samoa | Guam | Puerto Rico | United States: SABRA HUMMUS CLASSIC 4.56 OZ. (FRITO LAY)
408.02.C.51 SABRA HUMMUS ROASTED RED PEPPER 4.56 OZ. (FRITO LAY)
American Samoa | Guam | Puerto Rico | United States: SABRA HUMMUS ROASTED RED PEPPER 4.56 OZ. (FRITO LAY)
408.02.C.52 SNICKERS 1.86 OZ. (MARS NORTH AMERICA)
American Samoa | Guam | Puerto Rico | United States: SNICKERS 1.86 OZ. (MARS NORTH AMERICA)
408.02.C.53 3 MUSKETEERS BAR 1.92 OZ. (MARS NORTH AMERICA)
American Samoa | Guam | Puerto Rico | United States: 3 MUSKETEERS BAR 1.92 OZ. (MARS NORTH AMERICA)

400-29 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
400 - FOOD AND BEVERAGE

408.02.C.54 TOBLERONE 7.05 oz. (Toblerone)

American Samoa | Guam | Puerto Rico | United States: TOBLERONE 7.05 oz. (Toblerone)
408.02.C.55 HOT TAMALES 1.55 OZ. (MIKE AND IKE)
American Samoa | Guam | Puerto Rico | United States: HOT TAMALES 1.55 OZ. (MIKE AND IKE)
408.02.C.56 RITZ CRACKERS 3.80 OZ. (GENERAL MILLS)
American Samoa | Guam | Puerto Rico | United States: RITZ CRACKERS 3.80 OZ. (GENERAL MILLS)
408.02.C.57 KASHI GO LEAN BR CHOC CRM 1.59 OZ. (KELLOGG'S)
American Samoa | Guam | Puerto Rico | United States: KASHI GO LEAN BR CHOC CRM 1.59 OZ. (KELLOGG'S)
408.02.C.58 KASHI GO LEAN BR CHOC PINT 1.76 OZ. (KELLOGG'S)
American Samoa | Guam | Puerto Rico | United States: KASHI GO LEAN BR CHOC PINT 1.76 OZ. (KELLOGG'S)
408.02.C.59 Clif Bar Chocolate Chip Peanut Crunch 2.40 oz. (Clif Bar)
American Samoa | Guam | Puerto Rico | United States: Clif Bar Chocolate Chip Peanut Crunch 2.40 oz. (Clif Bar)
408.02.C.60 ODWALLA Bar Super Protein 1.5 oz. (ODWALLA DSD)
American Samoa | Guam | Puerto Rico | United States: ODWALLA Bar Super Protein 1.5 oz. (ODWALLA DSD)
408.02.C.61 ODWALLA BAR BERRIES GOMEGA 1.5 OZ. (ODWALLA DSD)
American Samoa | Guam | Puerto Rico | United States: ODWALLA BAR BERRIES GOMEGA 1.5 OZ. (ODWALLA DSD)
408.02.C.62 Pepperidge Farm Goldfish Crackers 1.0 oz. (Pepperidge Farm)
American Samoa | Guam | Puerto Rico | United States: Pepperidge Farm Goldfish Crackers 1.0 oz. (Pepperidge Farm)
408.02.C.63 YOPLAIT ORIGINAL STRAW / BA 6.00 OZ. (GENERAL MILLS)
American Samoa | Guam | Puerto Rico | United States: YOPLAIT ORIGINAL STRAW / BA 6.00 OZ. (GENERAL MILLS)
408.02.D PREPARED FOODS
American Samoa | Guam | Puerto Rico | United States: PREPARED FOODS
408.02.D.1 BREAKFAST PASTRIES
American Samoa | Guam | Puerto Rico | United States: Breakfast Pastry Hotel Choice of Muffins, Croissants, Pastry
408.02.D.2 FARM STACKERS
American Samoa | Guam | Puerto Rico | United States: Farm Stackers (minimum of 2)
408.02.D.3 SALADS
American Samoa | Guam | Puerto Rico | United States:
Minimum 3 selections:
• Spinach & Feta
• Chef Salad
• Chicken Caesar Salad
• Greek Salad

400-30 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
400 - FOOD AND BEVERAGE

• Local Salad
408.02.D.4 COLD SANDWICHES
American Samoa | Guam | Puerto Rico | United States:
Minimum 3 Selections:
• Deli Turkey
• Deli Ham & Swiss
• Veggie Wrap
• Chicken Caesar Wrap
• Tuna Salad Sandwich
• Local Sandwich
408.02.D.5 FRUIT
American Samoa | Guam | Puerto Rico | United States: FRUIT
408.02.D.5.a MIXED BERRY CUP COOLER
American Samoa | Guam | Puerto Rico | United States: MIXED BERRY CUP COOLER
408.02.D.5.b WHOLE FRUIT
American Samoa | Guam | Puerto Rico | United States: Minimum of 2 - hotel choice that best meets market demand.
408.02.D.5.c FRUIT / YOGURT PARFAIT
American Samoa | Guam | Puerto Rico | United States: FRUIT / YOGURT PARFAIT

408.03 VISUAL MERCHANDISING STANDARDS

408.03.A GUIDELINES
The restaurant must adhere to the Gourmet Market corporate Visual Marketing Guidelines.
408.03.B PRODUCT IDENTIFICATION
Stock VM is the exclusive Gourmet Market product presentation. Each product must be identified with a barcode and price label.
408.03.C RETAIL ZONES
The retail zones must be well stocked with a minimum quantity of three products per SKU, best representing stock merchandizing displays.
408.03.D SPACING
When an out-of-stock product leaves a space in the merchandizing, another product that has a quantity of four or more in stock may be double-faced to
fill the space.
408.03.E PRODUCT INFORMATION
Product brochures or other print collateral items are not permitted in the retail zone. Only the touch-screen monitors, if used, are permitted in the retail
area to provide product information.
408.03.F PRESENTATION

400-31 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
400 - FOOD AND BEVERAGE

Stringent housekeeping standards support retail VM to ensure immaculate presentation at all times.
408.03.G VISUAL MERCHANDISING UPDATES
Gourmet Market VM updates are issued by the Brand Director to reflect changes to the display guidelines as applicable. Such updates are to
accommodate new and discontinued products, product highlights and for special promotions.
408.03.H LANGUAGE
All product information featured on the POS touch-screen monitors must be translated to meet local language requirements (as applicable for the store/
region).

408.04 STOCK ROTATION

408.04.A STOCK AVAILABILITY
Our Visual Merchandise showcases current inventory levels to our guests. Therefore it is imperative that it accurately presents stock availability, while
providing impeccable aesthetics. To ensure the Market Stock VM standards are maintained at all times, the following are key VM management
indicators:
• Product Alignment
• Product Replenishment
• Product Rotation
• Out of Stock
• Alignment
408.04.A.1 ALIGNMENT
Stock VM uses justified alignment: the left and right sides of each shelf begin and end with the same distance from each side.
408.04.A.2 SPACING
Avoid excessive spacing in-between products.
408.04.A.3 RETAIL STOCK DISPLAY
Retail stock must be displayed in a single row and in a straight line. Do not double face product, unless requested to or to accommodate out-of-stock.
Some high volume products may be exempt and you should refer to the planogram (POG) for detail on shelf allocation.
408.04.B STOCK REPLENISHMENT
408.04.B.1 REPLENISHMENT
Replenish stock as needed.
408.04.B.2 SPACING
Optimize display space by placing as much retail stock on the shelf as the space will allow while maintaining alignment dimensions.
408.04.B.3 RE-STOCKING
Ensure newer/fresher product is placed at the back when re-stocking retail shelves.
408.04.C STOCK ROTATION

400-32 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
400 - FOOD AND BEVERAGE

408.04.C.1 PLACEMENT
When selling a product, ensure that it is removed from the front of the row and replenished at the back of the row. (FIFO) First in first out.
408.04.C.2 ROTATION
Once a product has been removed from the front of a row, the complete product row must be moved forward to maintain original alignment.
408.04.D OUT OF STOCK
408.04.D.1 DOUBLE-FACE
Double-face one in-stock item for every out-of-stock product.
408.04.D.2 BRAND CATEGORY
Ensure that the double-faced product is from the same brand category as the out-of-stock item.
408.04.D.3 REPLACEMENT
When the out-of-stock item is replenished, replace the double-faced product with the returned stock item.
408.04.D.4 SPACING
Every time a product sells out, close the open space by moving the products together so that no gaps appear on the shelf.
408.04.D.5 INVENTORY UPDATE
When the out-of-stock item returns to inventory, insert the product according to POG guidelines

409.00 Not Applicable to this Brand

410.00 RECREATION FOOD AND BEVERAGE
410.01 OUTDOOR POOL / BEACH AREA
410.01.A HOURS OF OPERATION
Service must be provided during peak usage hours to accommodate demand and/or from 11:00 a.m. until sunset or 6:00 p.m. (whichever comes first).
410.01.B Not Applicable to this Brand
410.01.C MENU OFFERINGS
410.01.C.1 FOOD
The poolside/beachside menu must include a selection of snack items.
NOTE: All Inclusive Resorts are exempt from the menu and service requirements.
410.01.C.2 BEVERAGES
The poolside/beachside menu must include:
• Minimum of five non-alcoholic beverages
• Minimum of five alcoholic beverages, unless prohibited by applicable law
NOTE: All Inclusive Resorts are exempt from the menu and service requirements.

400-33 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
400 - FOOD AND BEVERAGE

411.00 GUEST ROOM REFRESHMENT CENTER

411.01 REQUIREMENTS
If provided, the hotel must have a refrigerator available for guest to utilize based on their needs in the guest room. The Herb N’ Kitchen or Fresh Connection
Gourmet Market concept(s) and available products available for sale are to be marketed using a cling on the refrigerator.

412.00 Not Applicable to this Brand

413.00 EXECUTIVE LOUNGE
Asia Pacific | Europe | Middle East and Africa:
HOTEL AND RESIDENCE DESIGNATION ONLY:
Executive Lounges are required and must comply with the below minimum requirements unless otherwise dictated by a compliance date.

RESORT DESIGNATION ONLY:

Executive Lounges are optional. If provided, the hotel must comply with the below minimum requirements.
Caribbean | Central America | Mexico | South America: Executive Lounges are required and must comply with the below minimum requirements unless
otherwise dictated by a compliance date.
North America: If the hotel currently operates an Executive Lounge it must comply with the below minimum requirements unless otherwise dictated by a
compliance date.
413.01 HOURS OF OPERATION
Americas: The Executive Lounge must be accessible to guests (via key card unless staffed) between the hours of 6:00 a.m. and 8:00 p.m. (06:00 - 20:00)
daily.
Asia Pacific: The Executive Lounge must be accessible to guests (via key card unless staffed) between the hours of 6:30 a.m. and 8:00 p.m. (06:30 - 20:00)
daily.
Europe | Middle East and Africa: The Executive Lounge must be accessible to guests (via key card unless staffed) between the hours of 7:00 a.m. and
8:00 p.m. (07:00 - 20:00) daily.
413.02 STAFFING
A dedicated Lounge Attendant must be staffed during the Breakfast and Evening Offering.
413.03 Not Applicable to this Brand
413.04 AMENITIES
413.04.A BUSINESS CENTER
If provided, the hotel must utilize the Brand approved vendor for the management of all guest-facing computers (Refer to Standard 729.00 for
requirements). The hotel must comply with the Information Privacy Standards and the Business Center Security Standards.

400-34 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
400 - FOOD AND BEVERAGE

413.05 FACILITIES AND EQUIPMENT

The following items and practices are prohibited:
413.05.A GUEST ROOM / MEETING ROOM USE
Use of a guest room or meeting room as an Executive Lounge
413.05.B BANQUET TABLES
Skirted banquet tables in the Executive Lounge
413.05.C OPEN FLAME
Liquid or solid fuel (e.g., Sterno) chafing dishes with exposed flame

413.06 UPSELL PROGRAM

If the hotel has an Executive Lounge and designated guest rooms and/or floors a Front Office Upsell program must be implemented.
413.07 VOUCHERS
Asia Pacific | Europe | Middle East and Africa | North America:
In the event of closure, the hotel must provide voucher(s) redeemable within the hotel’s designated food and beverage outlet(s) for the offerings stated below.
At minimum, one voucher per person based on room occupancy and nights stayed must be provided.
BREAKFAST OFFERING VOUCHER
Must include:
• Guest choice of table or walk-up counter service
• Coffee or tea
• Juice (choice of any available)
• Two hot bakery items (e.g., croissant, bagel, muffin, etc.)
• Tax and tip
EVENING OFFERING VOUCHER
Must include:
• One appetizer
• One non-alcoholic beverage
NOTE: The above items and instructions for redemption should be detailed on the voucher.
Caribbean | Central America | Mexico | South America:
In the event of closure, the hotel must provide voucher(s) redeemable within the hotel’s designated food and beverage outlet(s) for the offerings stated below.
At minimum, one voucher per person based on room occupancy and nights stayed must be provided.
BREAKFAST OFFERING VOUCHER
Must include:
• Guest choice of table or walk-up counter service
• Coffee or tea
• Juice (choice of any available)

400-35 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
400 - FOOD AND BEVERAGE

• Two hot bakery items (e.g., croissant, bagel, muffin, etc.)

• Tax and tip
EVENING OFFERING VOUCHER
Must include:
• One appetizer
• One non-alcoholic beverage
• One alcoholic beverage
NOTE: The above items and instructions for redemption should be detailed on the voucher.
413.08 PRESENTATION AND OFFERINGS
413.08.A ALL DAY OFFERINGS
The below food and beverage selections must be provided during open hours of operation:
413.08.A.1 COFFEE
413.08.A.1.a FULLY AUTOMATIC ESPRESSO MACHINE
Fully Automatic Espresso Machine (e.g., espresso, cappuccino, lattes, Americano, etc.)
413.08.A.1.b ASSORTED COFFEE CONDIMENTS
Assorted Coffee Condiments (e.g., cream, sugar, sugar substitute, etc.) must be provided.
413.08.A.2 HOT TEA
Hot Tea (minimum of 4 varieties, 1 being caffeine free) - hotel’s choice based on local market demand
413.08.A.3 SOFT DRINKS
Selection of assorted soft drinks (e.g., cola, lemon, etc.)
413.08.A.4 WATER

413.08.A.4.a STILL
Bottled still water
413.08.A.4.b SPARKLING
Bottled sparkling water
413.08.A.5 Not Applicable to this Brand
413.08.A.6 Not Applicable to this Brand
413.08.A.7 SNACK MIX
Snack Mix (e.g., pretzels, wasabi peas, etc.) - hotel’s choice based on local market demand
413.08.A.8 DRIED NUTS

400-36 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
400 - FOOD AND BEVERAGE

Selection of Dried Nuts (e.g., almonds, cashews, etc.) - hotel’s choice based on local market demand

413.08.A.9 CEREAL / NUTRITIONAL BARS

Americas | Asia Pacific: Cereal and Nutritional Bars (e.g. Kind Bar, Cliff Bar, Nature Valley Granola, Quaker Oat Cereal Bar, etc.) - hotel’s choice
based on local market demand
Europe | Middle East and Africa: Cereal and/or Nutritional Bars or Local Equivalent (e.g. Kind Bar, Cliff Bar, Nature Valley Granola, Quaker Oat
Cereal Bar, etc.) - hotel’s choice based on local market demand.
Greater China & Mongolia: CEREAL and/or NUTRITIONAL BARS (e.g. Kind Bar, Cliff Bar, Nature Valley Granola, Quaker Oat Cereal Bar, etc.) OR
another similar item based on local market demand.
413.08.A.10 WHOLE FRUIT
WHOLE FRUIT - local or seasonal if available
413.08.B BREAKFAST OFFERING
Asia Pacific: The hotel must offer the below breakfast offerings in the Executive Lounge from 6:30 a.m. until 10:00 a.m. on weekdays, 6:30 a.m. until
10:30 a.m. on weekends.
Canada | Puerto Rico | United States | Virgin Islands, U.S.:
The hotel must offer the below breakfast offerings in the Executive Lounge, weekdays, for a minimum of three hours between the hours of 6:00 a.m.
and 11:00 a.m.
On weekends, the hotel may choose to provide the below breakfast offerings in the Executive Lounge for a minimum of three hours between the hours
of 6:00 a.m. and 11:00 a.m. OR provide vouchers (Requirements in Standard 413.07).
Caribbean | Central America | Guam | Mexico | South America: The hotel must offer the below breakfast offerings in the Executive Lounge for a
minimum of three hours between the hours of 6:00 a.m. and 11:00 a.m., daily.
Europe | Middle East and Africa: The hotel must offer the below breakfast offerings in the Executive Lounge for a minimum of three hours, daily.
413.08.B.1 COFFEE
413.08.B.1.a CAFFEINATED
413.08.B.1.b DECAFFEINATED
413.08.B.2 FRUIT CUBED / SLICED
Fruit cubed / sliced (minimum of 3) - local, seasonal whenever possible
413.08.B.3 DRIED FRUIT
Dried fruit (minimum of 2) - hotel’s choice that best meets local market demand
413.08.B.4 COLD CEREAL
Cold cereal (minimum of 2) – hotel’s choice that best meets local market demand
413.08.B.5 GRANOLA OR MUESLI

400-37 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
400 - FOOD AND BEVERAGE

Granola or Muesli (minimum of 1) – choice of Granola or Muesli that best meets local market demand
413.08.B.6 HOT CEREAL
Americas | Asia Pacific: Hot cereal (minimum 1) – hotel’s choice that best meets local market demand (e.g. Oatmeal, Porridge, Congee, Grits). Hot
cereal may not be offered in instant packets.
413.08.B.7 SLICED BREAD
Sliced bread (minimum of 2) - hotel’s choice that best meets local market demand (e.g., wheat, white, etc.)
413.08.B.8 MUFFINS / BREAKFAST BREADS
Freshly daily baked muffins or breakfast bread (minimum of 1)
413.08.B.9 SPECIALTY BREADS
Specialty breads (minimum of 1) - hotel’s choice that best meets local market demand (e.g., Bagels, English Muffins, Baguettes, specialty loaf/loaves
breakfast)
413.08.B.10 CROISSANT
Croissant - All butter
413.08.B.11 MILK
Milk (minimum of 2) - hotel’s choice of milk that best meets local market demand (e.g., skim, 2%, whole), and one lactose free milk relevant to
regional needs.
413.08.B.12 YOGURT
Yogurt (minimum of 2 flavors or varieties) - hotel’s choice that best meets local market demand (e.g., Greek style, traditional, etc.)
413.08.B.13 BREAKFAST MEAT
Caribbean | Central America | Europe | Guam | Middle East and Africa | South America: Breakfast meat (minimum of 1) - hotel’s choice that
best meets local market demand
413.08.B.14 EGG DISH
Egg dish or regional equivalent (minimum of 1)
413.08.B.15 CONDIMENTS
Condiments (e.g., jam/jelly, butter, honey, brown sugar, chopped scallions, tofu and soy sauce)
413.08.B.16 REGIONAL ITEMS
The following items must be offered:
413.08.B.16.a DIM SUM
China | Mongolia: Dim sum (Minimum 2) – hotel’s choice that best meets market demand (e.g. Char Siu bao, Har gow, Slew Mai)
413.08.B.16.b FRIED RICE
China | Mongolia: FRIED RICE

400-38 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
400 - FOOD AND BEVERAGE

413.08.B.16.c STEAMED WHITE RICE

China | Mongolia: STEAMED WHITE RICE
413.08.B.16.d NOODLES
China | Mongolia: NOODLES (minimum of 2)
413.08.B.16.e SOUP / BROTH
China | Mongolia: Soup / Broth (minimum 1) – hotel’s choice that best meets market demand
413.08.B.16.f HARD CHEESE
Caribbean | Central America | Europe | Guam | Mexico | Middle East and Africa | South America: Hard cheese (minimum of 1) - hotel’s
choice that best meets market demand
413.08.B.16.g SOFT CHEESE
Caribbean | Central America | Europe | Guam | Mexico | Middle East and Africa | South America: Soft cheese (minimum of 1) - hotel’s
choice that best meets market demand
413.08.B.16.h COLD CUT / CURED / SMOKED MEATS
Caribbean | Central America | Europe | Guam | Mexico | Middle East and Africa | South America: Cold cut / cured / smoked meats
(minimum of 2) - hotel’s choice that best meets market demand
413.08.B.17 JUICE
Juice (minimum of 3) – hotel’s choice that best meets local market demand
413.08.C Not Applicable to this Brand
413.08.D EVENING OFFERING
413.08.D.1 HOURS OF OPERATION
American Samoa | Canada | Puerto Rico | United States | Virgin Islands, U.S.:
The hotel must offer the below evening offerings in the Executive Lounge on weekdays, for a minimum of two hours between the hours of 5:00 p.m.
and 8:00 p.m.
On weekends, the hotel may choose to provide the below evening offerings in the Executive Lounge for a minimum of two hours between the hours
of 5:00 p.m. and 8:00 p.m. OR provide the vouchers.
Europe | Guam | Middle East and Africa: The hotel must offer the below evening offerings in the Executive Lounge for a minimum of two hours
between the hours of 5:00 p.m. and 8:00 p.m. (17:00 - 20:00) daily.
413.08.D.2 COFFEE
413.08.D.2.a CAFFEINATED
413.08.D.2.b DECAFFEINATED
413.08.D.3 Not Applicable to this Brand

400-39 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
400 - FOOD AND BEVERAGE

413.08.D.4 WINE BY THE GLASS

Wine by the glass (1 red and 1 white, at minimum) - hotel’s choice that best meets local market demand
NOTE: Subject to applicable laws governing the sale and service of alcoholic beverages. The hotel should consider providing these items on a
complimentary basis based on market need and/or ability to achieve accreditation requirements.
413.08.D.5 BEER
Beer - hotel’s choice that best meets local market demand
NOTE: Subject to applicable laws governing the sale and service of alcoholic beverages. The hotel should consider providing these items on a
complimentary basis based on market need and/or ability to achieve accreditation requirements.
413.08.D.6 LIQUOR
Liquor (minimum of four quality spirits. E.g., Gin, Vodka, Rum and Whiskey) - hotel’s choice that best meets local market demand
NOTE: Subject to applicable laws governing the sale and service of alcoholic beverages. The hotel should consider providing these items on a
complimentary basis based on market need and/or ability to achieve accreditation requirements.
413.08.D.7 MIXERS AND GARNISH
Mixers and garnish - hotel’s choice that best meets local market demand
413.08.D.8 HOT HORS D'OEUVRE
Hot hors d'oeuvre (minimum of 1) - hotel’s choice based on local market demand
413.08.D.9 Not Applicable to this Brand
413.08.D.10 COLD HORS D'OEUVRE
Cold hors d'oeuvre (minimum of 1) - hotel’s choice based on local market demand
413.08.D.11 CONDIMENTS
Condiments – hotel’s choice of appropriate variety dictated by offering

414.00 Not Applicable to this Brand

415.00 Not Applicable to this Brand
416.00 Not Applicable to this Brand
417.00 Not Applicable to this Brand
418.00 Not Applicable to this Brand
419.00 Not Applicable to this Brand
420.00 HILTON BREAKFAST
420.01 PRICING
Children five and under eat free from the breakfast buffet when accompanied by a paid adult. The hotel may extend this offer to children over age five at their
discretion.

400-40 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
400 - FOOD AND BEVERAGE

420.02 TABLE TOP

The following items must be provided during breakfast service unless otherwise noted as being available upon request. Condiments must be available upon
request or on the buffet. Other items, must be set on the table.
420.02.A JAM / JELLY
Single serve jam/jelly in glass jars or decorative non-plastic containers/ramekins; hotel choice of selection
420.02.B HONEY
Single serve honey in glass jars or decorative non-plastic containers/ramekins
420.02.C BUTTER
Single serve butter portions (salted or sweet)
420.02.D KETCHUP
Ketchup must be served in original bottles/jars/plastic containers. If served in non-original decorative containers/ramekins, plastic is not permitted.
420.02.E MUSTARD
Mustard must be served in original bottles/jars/plastic containers. If served in non-original decorative containers/ramekins, plastic is not permitted.
420.02.F HOT PEPPER SAUCE
Hot pepper sauce must be served in original bottles/jars/plastic containers. If served in non-original decorative containers/ramekins, plastic is not
permitted.
420.02.G BUTTER SUBSTITUTE
Trans fat-free butter substitute where available in market
420.02.H CUTLERY AND FLATWARE
Hotel choice of cutlery set/flatware
420.02.I MUG / CUP AND SAUCER
Hotel choice of coffee mug or cup and saucer based on design/outlet concept
420.02.J CREAMER / MILK JUG
Hotel choice of creamer/milk jug placed on the table at the time of service
420.02.K JUICE GLASS
If table side juice service is offered, hotel choice of pre-set juice glass must be available, minimum 6 oz.
420.02.L SALT AND PEPPER
Hotel choice of salt and pepper dispenser
420.02.M PLACEMAT
Table runner, table cloth or placemat. If placemat is selected it must be non-disposable option; paper is not permitted.
420.02.N NAPKIN

400-41 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
400 - FOOD AND BEVERAGE

Cloth napkin or high grade mill paper napkin (Air laid paper napkin 40cm x 40cm, 8-fold, single ply napkin cloth, non-logoed) must be used.

420.03 CHILDREN'S MENU

Children's menu items and pricing must be offered that suit market and regional eating habits.
420.04 A LA CARTE MENU
A professionally printed à la carte breakfast menu must be available in addition to the Breakfast at Hilton Buffet and include the required global core brand
minimum product offering (all-inclusive resorts exempt).
Hotels must also prominently feature within their à la carte menu a call-out box that features a menu description of the Full Breakfast Buffet and a Continental
Breakfast Buffet with appropriate pricing.
Hotels that do not have a unique identity for their restaurant can use the Menu templates available in the "Resource" section of these standards or on
the Hilton Global F&B site (The Lobby > Departments > Food and Beverage). These templates will auto populate the minimum requirements including a
standard buffet description for Full and Continental buffet offerings, and allow for further local content customization if desired. Menu templates will also allow
hotel to price menus according to market conditions.
420.05 BUFFET SETUP
A Breakfast Buffet is required having space for hot, cold and ambient service areas. See minimum specifications for equipment listed in standard 2504.08.
420.05.A Not Applicable to this Brand
420.05.B OPEN FLAME
Buffet platforms using liquid or solid fuel (e.g., Sterno®) chafing dishes having exposed flame, are not permitted.
420.05.C BANQUET TABLES
Draped and skirted banquet tables are not permitted.
420.05.D LABELING AND SIGNAGE
Items that are not readily known, obvious to the guest, or that have a lid/cover are to be labeled using the Brand approved buffet labels and stands.
Label and stand options are listed in Food & Beverage Resources on the Lobby.

420.06 BUFFET OFFERING

The following items are required as part of the Breakfast at Hilton Core offering. Hot beverages must be provided through table service and refilled as
needed.
420.06.A COFFEE
Americas | Australasia | Europe | Middle East and Africa: Coffee must be freshly brewed.
Asia Pacific: Freshly brewed coffee must be offered. Specialty coffee (e.g., cappuccino) must be offered.
420.06.A.1 CAFFEINATED
420.06.A.2 DECAFFEINATED
420.06.B TEA

400-42 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
400 - FOOD AND BEVERAGE

Selection of individual tea bags that best meets market demand.

420.06.C HOT CHOCOLATE
Must be available.
420.06.D SELF-SERVICE
Brand approved self-service hot beverage stations that include a fully automatic espresso unit, brewed coffee, hot water generator and a selection of
tea in addition to the required condiments may be considered as a complement to the required table service standards; however, it must not be used as
a substitute.
420.06.E MILK
MILK (minimum of 2) - hotel choice of milk that best meets local market demand (e.g., skim, 2%, whole), and one lactose free milk relevant to regional
needs.
420.06.F JUICE
JUICE (minimum of 3) - hotel choice that best meets local market demand. Juice must be placed on the buffet.
420.06.G WATER
Europe | Middle East and Africa: WATER
420.06.G.1 STILL
Europe | Middle East and Africa: Minimum of 1 still
420.06.G.2 SPARKLING
Europe | Middle East and Africa: Minimum of 1 sparkling
420.06.H WHOLE FRUIT
FRESH WHOLE FRUIT (minimum of 2) - local seasonal fruit whenever possible
420.06.I CUBED / SLICED FRUIT
FRESH CUBED/SLICED FRUIT (minimum of 3) - local seasonal fruit whenever possible
420.06.J DRIED FRUIT
DRIED FRUIT (minimum of 2) - hotel choice that best meets local market demand
420.06.K COLD CEREAL
COLD CEREALS (minimum of 4) - hotel choice that best meets local market demand. Kellogg’s and General Mills are recommended suppliers.
420.06.L MUFFINS / BREAKFAST BREADS
Asia Pacific | Caribbean | Central America | Europe | Mexico | Middle East and Africa | South America: FRESHLY BAKED MUFFINS or
BREAKFAST BREADS (minimum of 2) - Hotel choice consistent with local custom and/or market demographics, e.g., Banana bread, Date bread,
Raisin bread, or other local sweet bread loaf/muffin, etc.

400-43 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
400 - FOOD AND BEVERAGE

Canada | Guam | Puerto Rico | United States | Virgin Islands, U.S.: FRESHLY BAKED MUFFINS or BREAKFAST BREADS (minimum of 2) – Hotel
choice that best meets market need. e.g., Banana bread, Date bread, Raisin bread, or other local sweet bread loaf/muffin, etc.
420.06.M CROISSANT
ALL BUTTER CROISSANT
Freshly baked daily.
420.06.N BREAKFAST PASTRY
ASSORTED BREAKFAST PASTRY (minimum of 2) - hotel choice of fresh baked, locally sourced pastry
420.06.O SLICED BREAD
SLICED TOASTING BREADS (minimum of 2) - hotel choice that best meets local market demand
420.06.P SPECIALTY BREADS
SPECIALTY BREADS (minimum of 3) - hotel choice that best meets local market demand (e.g., Bagels, English Muffins, Baguettes, specialty loaf/
loaves)
Asia Pacific | Caribbean | Central America | Europe | Mexico | Middle East and Africa | South America: SPECIALTY BREADS (minimum of 3) -
hotel choice that best meets local market demand (e.g., Bagels, English Muffins, Baguettes, specialty loaf/loaves)
420.06.Q SCRAMBLED EGGS
Asia Pacific | Caribbean | Central America | Europe | Mexico | Middle East and Africa | South America: SCRAMBLED EGGS
Canada | Guam | Puerto Rico | United States | Virgin Islands, U.S.: SCRAMBLED EGGS: May be serviced thru a cooked to order station (Where
Available); However, when guest count exceeds reasonable production capabilities (LONG LINES BEGIN FORMING) of cooked to order station, a
chafing dish with Scrambled Eggs must be added to the buffet line to expedite service.
420.06.R BREAKFAST MEATS
Americas | Asia Pacific: BREAKFAST MEATS (minimum of 2) - must include:
Europe | Middle East and Africa: BREAKFAST MEATS (minimum of 2) - hotel choice consistent with local custom and/or market demographics
420.06.R.1 BREAKFAST MEAT #1
Americas | Asia Pacific:
Bacon (18/22 per lb. count minimum)
420.06.R.2 BREAKFAST MEAT #2
Americas | Asia Pacific:
Sausage - Hotel choice that best meets local market demand (minimum 1 oz. link)
420.06.S BREAKFAST STARCH
BREAKFAST STARCH: hotel choice that best meets local market demand (e.g., potatoes)
420.06.T YOGURT

400-44 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
400 - FOOD AND BEVERAGE

YOGURT (minimum of 2) - one must be in 4 oz. or larger portion control packaging and second in bulk format. It is recommended that one of the two
options be Greek style yogurt.
420.06.U HOT CEREAL
HOT CEREAL (minimum of 1)
420.06.V GRANOLA / MUESLI
GRANOLA OR MUESLI (minimum of 1) - hotel choice of Granola or Muesli that best meets local market demand
420.06.W REGIONAL ITEMS
In addition to the above items, the hotel must provide the following:
420.06.W.1 HARD CHEESE
Asia Pacific | Europe | Middle East and Africa: HARD CHEESE (minimum of 1) - hotel choice that best meets market demand
420.06.W.2 SOFT CHEESE
Asia Pacific | Europe | Middle East and Africa: SOFT CHEESE (minimum of 1) - hotel choice that best meets market demand
420.06.W.3 COLD CUT / CURED / SMOKED MEATS
Asia Pacific | Europe | Middle East and Africa: COLD CUT / CURED / SMOKED MEATS (minimum of 2) - hotel choice that best meets market
demand
420.06.W.4 NUTS AND SEEDS
Asia Pacific | Europe | Middle East and Africa: NUTS AND SEEDS (minimum of 2) – hotel choice that best meets market demand
420.06.W.5 CONGEE
China | Mongolia: CONGEE (Minimum of 2)
Appropriate condiments for all items must be available and displayed based on regional market requirements.
India | Japan, South Korea & Micronesia: CONGEE (Minimum of 1)
Appropriate condiments for all items must be available and displayed based on regional market requirements.
420.06.W.6 DIM SUM
China | Mongolia: DIM SUM (Minimum 2)-hotel’s choice that best meets market demand e.g. Char Siu bao, Har gow, Slew Mai
420.06.W.7 FRIED RICE
China | Mongolia: FRIED RICE
420.06.W.8 WHITE RICE
China | India | Japan, South Korea & Micronesia | Mongolia: WHITE RICE
420.06.W.9 NOODLES
China | Mongolia: NOODLES (minimum of 2)
420.06.W.10 SOUP / BROTH

400-45 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
400 - FOOD AND BEVERAGE

China | India | Mongolia: SOUP/BROTH (minimum 1) - hotel’s choice that best meets market demand.
Appropriate condiments for all items must be available and displayed based on regional market requirements.
420.06.W.11 HUMMUS
Arabian Peninsula & Indian Ocean | Egypt & Levant | Turkey: HUMMUS
420.06.W.12 TOMATOES
Arabian Peninsula & Indian Ocean | Egypt & Levant | Turkey: TOMATOES
420.06.W.13 CUCUMBER
Arabian Peninsula & Indian Ocean | Egypt & Levant | Turkey: CUCUMBER
420.06.W.14 FLAT BREAD
Arabian Peninsula & Indian Ocean | Egypt & Levant | Turkey: FLAT BREAD
420.06.W.15 OLIVES
Arabian Peninsula & Indian Ocean | Egypt & Levant | Turkey: OLIVES
420.06.W.16 LABNA
Arabian Peninsula & Indian Ocean | Egypt & Levant | Turkey: LABNA
420.06.W.17 INDIAN VEGETARIAN BREAKFAST
India: INDIA VEGETARIAN BREAKFAST (Minimum of 3) e.g Oats Idli

420.07 COOKED-TO-ORDER
COOKED-TO-ORDER STATION (Recommended)
If the hotel provides a cooked-to-order station with the Breakfast buffet, it must provide at a minimum the ingredients below:
NOTE: When a cooked-to-order station is not featured, eggs and omelets with choice of ingredients must be offered by the server at no additional charge.
420.07.A CHEESE
Hotel choice of cheeses (minimum of 2)
420.07.B PROTEIN
Hotel choice of proteins (minimum of 2)
420.07.C VEGETABLES
Hotel choice of vegetables (minimum of 4)
420.07.D EGGS
Eggs (Where available, pasteurized liquid eggs should be used to reduce the risk of food borne illness.)
420.07.D.1 EGG WHITES
420.07.D.2 WHOLE EGGS
420.07.E CONDIMENTS

400-46 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
400 - FOOD AND BEVERAGE

The following must be conveniently located near the related food and beverage station:
420.07.E.1 SYRUP
PANCAKE SYRUP (Required when local hot selection choice would dictate use e.g., pancakes, French toast, waffles, etc.)
420.07.E.2 HONEY
HONEY (locally sourced/produced if available)
420.07.E.3 BUTTER
BUTTER (salted or sweet, portion control where required)
420.07.E.4 MARMALADE / CITRUS JAM
MARMALADE/CITRUS JAM (locally sourced/ produced when available)
420.07.E.5 RED FRUIT JAM
RED FRUIT JAM (locally sourced/ produced when available)
420.07.E.6 CREAM CHEESE
CRÈME CHEESE
420.07.E.7 BROWN SUGAR
BROWN SUGAR (Required when Hot Cereal option is steel cut oatmeal)

400-47 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
500 - WELLNESS AND RECREATION

WELLNESS AND RECREATION

500-

500 - WELLNESS AND RECREATION

501.00 SWIMMING POOL AND WHIRLPOOL ........................................................................................................................... 500-2

502.00 FITNESS CENTER........................................................................................................................................................... 500-3
503.00 SPA................................................................................................................................................................................... 500-7
504.00 NOT APPLICABLE TO THIS BRAND ............................................................................................................................ 500-11
505.00 TENNIS FACILITIES ...................................................................................................................................................... 500-11
506.00 NOT APPLICABLE TO THIS BRAND ............................................................................................................................ 500-12
507.00 KIDS CLUB..................................................................................................................................................................... 500-12

500-1 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
500 - WELLNESS AND RECREATION

501.00 SWIMMING POOL AND WHIRLPOOL

501.01 HOURS OF OPERATION
The pool, sauna, and whirlpool facilities must be open and accessible to registered guests from 6:00 a.m. until 10:00 p.m. daily, weather and climate
permitting.
RESORT DESIGNATION ONLY:
The pool, sauna, and whirlpool facilities must be open and accessible to registered guests from 6:00 a.m. until 10:00 p.m. daily, weather and climate
permitting. Pool/Beach attendants must be available at minimum from 11:00 a.m. until sunset or 6:00 p.m. (whichever comes first).
501.02 SAFETY EQUIPMENT
The following equipment is required and must be provided for and/or readily available at the pool:
• One shepherd’s hook or reach pole
• One United States Coast Guard or International equivalent approved life ring or throw bag for each swimming pool
501.03 TEMPERATURE
All swimming pools must maintain appropriate temperatures:
501.03.A INDOOR POOL
Indoor pools must be maintained at a minimum of 83°F (28.3°C).
501.03.B OUTDOOR POOL
Outdoor pools must be maintained between 80°F - 89°F (26.7°C - 31.7°C). Locations where pool water temperatures will rise above 89°F (31.7°C) must
provide cooling systems to maintain pool water temperatures within the specified range.
501.03.C WHIRLPOOL
Whirlpools must be operated between the temperatures of 99°F - 103°F (37.2°C - 39.4°C). The water is never allowed to be in excess of 104°F (40°C).

501.04 CHEMICAL BALANCE

Chemical balance of the pool must be checked and ensured to be within guidelines prior to opening and thereafter. At a minimum, manual testing of the pool
and whirlpool water must be taken and recorded two times per day, or more frequently if required by applicable law.
501.05 UNDERWATER LIGHTING
Underwater swimming pool/spa light must be illuminated dusk to dawn with no exceptions.
501.06 ENTRANCE GATES
The entrance door to the pool area must have an electronic card key access lock. The pool area must be secured and accessible only to appropriate hotel
staff during off hours.
501.07 ANTI-VORTEX
The hotel must ensure that anti-vortex plates are replaced in accordance with manufacturer guidelines, typically every 5 years.

500-2 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
500 - WELLNESS AND RECREATION

501.08 FURNISHINGS AND ACCESSORIES

501.08.A POOL TOWELS
Brand-approved pool towels must be available at all times during pool and/or beach operation. The pool towel must be a minimum size of 34″ or 35″ x
70″, 18 lb. / dozen (88.9 cm x 177.8 cm / 8.2 kg).
501.08.B TOWEL BIN
A towel bin must be provided for used towels.
501.08.C POOL FURNITURE
Cushions are required on all chaise lounges and chairs where a guest would be in direct contact with a hard surface (e.g., wood, hard resin, metal,
etc.). Fabric and/or woven sling style pool furniture is exempt. Replacement pool furniture must be approved through the Design Review Process.
Plastic pool furniture is not permitted. Furniture or décor constructed of or containing glass is strictly prohibited for use in the pool area.

502.00 FITNESS CENTER

All exercise equipment must be of commercial quality, as outlined in section 502.05. All clearances as specified by the manufacturer and as provided in the
approved layout must be maintained in accordance with the plans provided at installation.
The fitness center layout must be designed by a brand-approved equipment vendor and approved by Global Wellness. Installation guidelines, design &
construction standards, and refresh process guidelines are available on the Lobby in the Fitness Center Guidebook under My Applications or at
Fitness.Hilton.com. The hotel is responsible for initiating correspondence and directly coordinating with a brand approved equipment vendor to acquire a
fitness center layout, equipment matrix, and price quote.
502.01 HOURS OF OPERATION AND ACCESS
The fitness center must be open to guests 24 hours a day (unless accessed via the pool and/or operated by an approved third party), 7 days a week and
must be accessible via key card whenever not staffed. Where local law requires staff at the fitness center, minimum hours of operation must be from 6:00
a.m. until 10:00 p.m (6:00h - 22:00h).
The entrance door must be key card locked with the deadbolt feature disabled.
Guests 16 years of age and under must be accompanied by an adult (at least 18 years of age).
502.02 PRICING
Fitness center access and use must be complimentary for all guests. The hotel may only charge for fitness center access if it meets the requirements below:
• A fitness attendant must be stationed inside the fitness center at a minimum from 6:00 a.m. to 10:00 p.m. to provide assistance to guests.
• A certified personal trainer must be available upon request. Personal Training staff must hold certification from a nationally recognized organization (e.g.,
NASM, NSCPT, AFFA, ACE and PTA Global).
502.03 EMPLOYEES
All fitness center staff must be knowledgeable about how the fitness center equipment works and must hold such qualifications and licensure as required by
applicable local law for their position at the fitness center.
502.04 APPROVED LAYOUTS

500-3 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
500 - WELLNESS AND RECREATION

The hotel must have a layout approved by Fitness and may not alter the floor plan in any way without prior approval from Fitness. The approved layouts by
Hilton Fitness supersede any minimum equipment requirements. The approved layout represents the final equipment mix and can contain additional
equipment in excess of the minimum equipment requirements to fit the space accordingly.
The Fitness Center layout must include the following zones:
502.04.A ENTRY ZONE
Fitness centers over 600 square feet must have a designated Entry Zone. The entry zone is to be clear of equipment and provide direct access to the
towel station.
502.04.B CARDIO ZONE
Cardio units grouped together facing the same direction.
502.04.C STRENGTH ZONE
Space for strength units.
502.04.D STRETCH ZONE
Open floor space designated for stretching is required. The Stretch Zone must be outside of transition areas and have adequate space for stretching
and utilization of core and balance equipment.
502.04.E FUNCTIONAL ZONE
Space for functional units. Fitness centers that do not currently provide a functional zone must install at the time of next refresh.

502.05 APPROVED EQUIPMENT AND VENDORS

Americas:
Precor and Life Fitness are the Brand approved fitness equipment suppliers. For assistance with approved layouts and a detailed list of equipment
requirements, please refer to Fitness.Hilton.com.
If the hotel has a LivingWell facility it may refer to the Lobby> Departments > Fitness And Spa > LivingWell for additional requirements.
Asia Pacific | Europe | Middle East and Africa:
All exercise equipment must be of commercial quality and of make and model as specified below. All clearances as specified by the manufacturer must be
maintained in accordance with the floor plan layout provided by the equipment manufacturer and as approved by Hilton Fitness Department.
Precor, Life Fitness and Technogym are the Brand approved fitness equipment suppliers. For assistance with approved layouts and a detailed list of
equipment requirements, please refer to Fitness.Hilton.com. If the hotel has a LivingWell facility it may refer to the Lobby> Departments > Fitness And Spa >
LivingWell for additional requirements.
502.05.A CARDIO
Americas:
EQUIPMENT SPECIFICATIONS
All cardio units must include integrated personal view screens. NOTE: Based on demand, it is recommended that the hotel provide a higher quantity of
treadmills.
• Commercial grade treadmills

500-4 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
500 - WELLNESS AND RECREATION

• Cross-trainers
• Cycles (recumbent or upright) with integrated personal view screens.
Supplemental equipment for the cardio zone will be selected by the Hilton Fitness team as part of the approved layout process.
All core cardio equipment must be of the same brand. Mixing of brands within core cardio is not permitted.
Asia Pacific | Europe | Middle East and Africa:
EQUIPMENT SPECIFICATIONS
All cardio units must include integrated personal view screens. NOTE: Based on demand, it is recommended that the hotel provide a higher quantity of
treadmills.
• Commercial grade treadmills
• Cross-trainers
• Cycles (recumbent or upright) with integrated personal view screens.
Supplemental equipment for the cardio zone will be selected by the Hilton Fitness team as part of the approved layout process.
All core cardio equipment must be of the same brand. Mixing of brands within core cardio is not permitted.
502.05.A.1 CARDIO REPLACEMENT CYCLE
The hotel must complete a Fitness Center Refresh every 6 years in accordance with the following Refresh Guidelines available at Fitness.Hilton.com.
The full fitness center refresh will include cardio training equipment, core and balance accessories, design elements, and required FF&E.
502.05.B STRENGTH
Equipment specifications:
• Commercial grade dumbbells with urethane grips, in 5 lb. increments from 5 to 50 lbs.
• Dumbbell rack that can accommodate 10 pairs of dumbbells
• Adjustable bench
• All strength equipment must be of the same brand. Mixing of brands within strength is not permitted.
For new and replacement equipment, the hotel must transition to the below equipment specifications:
• Commercial grade urethane dumbbells, in 5 lb. increments from 5 to 75 lbs.
• Dumbbell rack that can accommodate 15 pairs of dumbbells
• Adjustable bench
• All strength equipment must be of the same brand. Mixing of brands within strength is not permitted.
502.05.B.1 STRENGTH REPLACEMENT CYCLE
The hotel must complete a Fitness Center Refresh every 6 years in accordance with the following Refresh Guidelines available at Fitness.Hilton.com.
The full fitness center refresh will include cardio and strength training equipment, core and balance accessories, design elements, and required
FF&E.

502.05.C STRETCH
"BASE” EQUIPMENT
• (1) Premium quality exercise mat

500-5 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
500 - WELLNESS AND RECREATION

• (1) Stability ball with base

• (1) Medicine ball set (4, 6, 8 and 10 lbs.) with rack
“BASE+” EQUIPMENT (in addition to the “BASE” items listed above)
• Additional premium quality exercise mats
• Additional stability balls with bases
• Foam roller
• Trigger point roller
• Step360
REQUIRED EQUIPMENT (based on facility square footage)
• 799 sq. ft. and under = BASE
• 800 sq. ft. and above = BASE+
502.05.C.1 STRETCH REPLACEMENT CYCLE
Core and balance equipment must be replaced annually.

502.06 Not Applicable to this Brand

502.07 FURNISHINGS AND ACCESSORIES
502.07.A TOWEL STATION
A towel station must be provided. Refer to Fitness.Hilton.com for approved vendor and specifications.
502.07.B TOWELS
An adequate supply of hand towels must be provided in the towel station.
502.07.C Not Applicable to this Brand
502.07.D CLOCK
A wall clock visible to all fitness center guests.
502.07.E WATER
Bottled water, water cooler with throwaway cups, or plumbed-in water fountain. Water cooler and/or plumbed-in water fountain must have efficient
drainage.
502.07.F HYGIENIC WIPES
Hygienic wipes intended for use within a fitness facility enclosed in a Brand-approved display container is required. Hygienic wipes must be:
• Virucidal
• Bactericidal
• Tuberculoidal
• Pseudomonical
• Free of Alcohol, Phenol, and Bleach

500-6 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
500 - WELLNESS AND RECREATION

502.08 AMENITIES
502.08.A EARBUDS
Americas | Europe | Middle East and Africa:
Where Personal Viewing Screens (PVS) are installed, disposable ear buds must be provided free to guests. Earbuds must have a four foot cord,
impedence of 32 ohms and sensitivity of 102 decibels. Earbuds can be made available upon request with appropriate signage.
See Fitness.Hilton.com for Brand-approved earbuds.
Asia Pacific:
Where Personal Viewing Screens (PVS) are installed, disposable ear buds must be provided free to guests. Earbuds must have a four foot cord,
impedance of 32 ohms and sensitivity of 102 decibels. Earbuds can be made available upon request with appropriate signage. See Fitness.Hilton.com
for Brand recommended earbuds.

502.09 LOCKER ROOMS

If the fitness center has dedicated bathrooms and/or locker rooms, appropriate bathroom and shower amenities must be provided.
502.09.A ROBES / BATHROBES
(1) Robe / bathrobe (If not provided at registration desk)
502.09.B Not Applicable to this Brand
502.09.C Not Applicable to this Brand
502.09.D Not Applicable to this Brand
502.09.E Not Applicable to this Brand
502.09.F ADDITIONAL AMENITIES
Locker rooms must contain a weight scale.

503.00 SPA
All new spas or renovations of existing spas must have complete plans and specifications approved by Brand Management and Hilton Spa Team
(spaconcepts@hilton.com) prior to ordering materials or commencing construction.
All spa areas should remain clean, organized, clutter free at all times. Spa should be cleaned daily.
The following are the minimum spa requirements that the hotel must satisfy if it desires to refer to an onsite facility as a “spa.” All hotels with existing spa
facilities that do not meet all of the below must contact the Hilton Spa Team at spaconcepts@hilton.com.
NOTE: “eforea” designated spas must comply with the eforea spas Global Operating Standards Manual as provided by the Hilton Spa Team.
RESORT DESIGNATION ONLY:
All new spas or renovations of existing spas must have complete plans and specifications approved by Brand Management and Hilton Spa Team
(spaconcepts@hilton.com) prior to ordering materials or commencing construction.
All spa areas should remain clean, organized, clutter free at all times. Spa should be cleaned daily.

500-7 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
500 - WELLNESS AND RECREATION

If the resort has a spa, it must comply with the requirements in this section.
NOTE: “eforea” designated spas must comply with the eforea spas Global Operating Standards Manual as provided by the Hilton Spa Team.
If the resort does not have a spa, it must comply with the following requirements:
• The resort must have access to a licensed third-party vendor that provides basic massage services.
• Massage services must be provided for at least eight hours between the hours of 9:00 a.m. and 8:00 p.m.
• If the resort provides in-room massage services, it must hold appropriate levels of liability insurance.
• Guests must be able to reserve massage services through the resort’s Concierge, Vacation Planning Team or Guest Service Hotline.
• Resort guests must be able to charge services to their folio.
503.01 THIRD-PARTY OPERATORS
If the spa facilities are outsourced to a third-party operator, the Spa Operator must comply with all physical, cleanliness, and service Standards. Compliance
is also required with Brand mandated training. Third-party facilities are subject to periodic Quality Assurance inspections. The hotel is responsible for
ensuring compliance. The Brand will treat non-compliance with Brand Standards by a third-party operator as if the non-compliance were by the Owner.
503.02 HOURS OF OPERATION
The spa must be staffed 7 days a week and operate at a minimum of 8 hours per day. The spa reception must be staffed at all times during business hours.
503.03 AGE RESTRICTIONS
Minimum age for spa guests must be 16 years. Guests under the age of 16 years must be accompanied by an adult (at least 18 years of age).
503.04 FACILITY ACCESS
Spa use exclusivity: Only guests receiving a treatment or paying a daily facility use fee will be admitted into the spa. A personalized facility tour will be offered
to each spa guest receiving a treatment or using the spa facility for the first time.
503.05 CELL PHONE POLICY
All areas of the spa including locker and lounge areas are cell phone-free zones.
503.06 EMPLOYEE FOOTWEAR
Employee footwear must be soft soled to reduce noise within the spa (hard heels are prohibited).
503.07 OPERATIONS SOFTWARE AND BILLING
Spa Scheduling and POS software must be approved by the Hilton Spa Concepts Team (spaconcepts@hilton.com).
Guests must be able to charge spa services and retail purchases to their room folios.
503.08 TREATMENT OFFERING AND MENU
All treatments must be approved by the Hilton Spa Concepts Team (spaconcepts@hilton.com).
• A diverse spa menu should offer different modalities of massage; skincare and waxing services; body treatments such as wraps and scrubs; manicure /
pedicure; couples services; and outdoor treatments if applicable.

500-8 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
500 - WELLNESS AND RECREATION

• Signature spa treatments and packages reflecting a sense of place and history of the geographic or cultural area may be offered, as approved by Hilton
Spa Concepts Team.
• The spa menu is required in all guest rooms as a stand-alone piece of collateral or included in the Guest Services Directory.
503.09 SAFETY AND SECURITY
503.09.A LICENSE AND CERTIFICATION
Spa operations must comply with local law and requirements for therapists and spa licensing (including but not limited to health codes and disability
regulations). All applicable Team Members must be certified and licensed according to local law. Copies of licenses must be available for review.
503.09.B EMERGENCY SYSTEMS
Effective emergency systems (fixed / mobile panic alarms audible to the main spa reception) must be provided in locker rooms that have sauna / steam
facilities.
503.09.C CODE OF CONDUCT
International Spa Association (ISPA) Code of Conduct must be followed.
503.09.D MATERIAL SAFETY DATA SHEETS
Material’s Safety Data Sheets (MSDS) must be available for all products and substances used in the spa.
503.09.E RISK MANAGEMENT
The spa must adhere to all Corporate Risk Management guidance.
503.09.F REGIONAL CUSTOMS
Spa operating standards must comply with specific regional customs and religious standards.

503.10 RETAIL
Retail offerings must be provided in the Spa Reception Area or in a dedicated retail boutique.
503.10.A PRODUCT OFFERING
Professional, proprietary, and other spa product offerings in the spa operations must be available for purchase and must be approved by the Hilton Spa
Concepts Team. Each product must be identified with a price label and have testers available to allow guests easy interaction with the products.
503.10.B GIFT CARDS / CERTIFICATES
Gift Certificates and/or gift cards must be available for purchase at the spa and through the spa’s booking site (if applicable).

503.11 LOCKER ROOMS

503.11.A Not Applicable to this Brand
503.11.B LOCKERS
All lockers must include:
503.11.B.1 HANGERS

500-9 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
500 - WELLNESS AND RECREATION

2 wooden hangers
503.11.B.2 ROBE / BATHROBE
1 robe / bathrobe (if not provided at registration desk)
503.11.B.3 SANDALS
1 pair of sandals (if not provided at registration desk).

503.12 RELAXATION LOUNGE AND WAITING AREAS

Relaxation Lounge and/or waiting areas must feature the following amenities:
503.12.A WATER
Water must be bottled or offered in a pitcher or dispenser. In addition, fruit or specialty infused water must be available.
503.12.B TEA
503.12.C SPECIALTY BEVERAGES
503.12.D SNACKS / FRUIT
Seasonal fruit
503.12.E READING MATERIALS
Reading materials to include gender-appropriate magazine selections with broad appeal to travel, wellness, economics, sports, or other relevant
themes approved by Hilton Spa Team, must be available.
503.12.F MUSIC
Soothing music to provide ambiance throughout spa. Music must remain consistent throughout the spa with the exception of the treatments requiring
treatment specific music selection. All treatment rooms must have individual volume controls if controlled by a master music system.

503.13 SHOWERS
A minimum of three shower amenities dispensed from wall-mounted units or custom-designed units within shower stalls must be provided and approved by
Hilton Spa Concepts Team (spaconcepts@hilton.com):
503.13.A SHAMPOO
503.13.B CONDITIONER
503.13.C SHOWER GEL

503.14 VANITY AREA

The following amenities must be placed in all Spa Locker rooms and readily accessible to all guests:
503.14.A HAIRDRYERS
Stored in a non-logoed hairdryer bag if in guest view, with adjustable blower, temperature control and ground fault interrupter—unless interrupter is built
into the wiring system.

500-10 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
500 - WELLNESS AND RECREATION

NOTE: Wall mounted hairdryers are not permitted. All new hairdryers must be 1800 watts or greater.
503.14.B HAIR BRUSH
Disposable or barbicide safe is acceptable.
503.14.C COMB
Disposable or barbicide safe is acceptable.
503.14.D AEROSOL DEODORANT
503.14.E BODY LOTION
503.14.F MINT MOUTHWASH
503.14.G DISPOSABLE RAZORS
503.14.H SHAVING CREAM
503.14.I Not Applicable to this Brand
503.14.J Not Applicable to this Brand
503.14.K TOOTHBRUSH
This item is optional or may be available upon request.
503.14.L TOOTHPASTE
This item is optional or may be available upon request.

503.15 THERMAL AREA

503.15.A Not Applicable to this Brand
503.15.B COLD WATER
Cold water with non-breakable glasses must be available near the steam room and sauna.

503.16 TREATMENT AREA

503.16.A TABLES
Treatment Tables must have the capability to be heated. Hydraulic Massage Tables are required in treatment rooms.
503.16.B ENVIRONMENT
All lighting, aromas, music, and temperature elements must be within the control of staff for the customization of each service.
503.16.C CLOCKS
Clocks must be unobtrusive and silent.

504.00 Not Applicable to this Brand

505.00 TENNIS FACILITIES

500-11 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
500 - WELLNESS AND RECREATION

HILTON RESORTS:
If the resort is designated as All Inclusive, it must provide access to tennis courts (complimentary).
506.00 Not Applicable to this Brand
507.00 KIDS CLUB
HILTON RESORTS:
If the resort is designated as All Inclusive, a supervised kid’s club must be available and open at a minimum from 10:00 a.m. to 6:00 p.m. on a complimentary
basis. Babysitting services must be available 24 hours a day (additional fee may be applied).

500-12 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
600 - MEETINGS AND EVENTS

MEETINGS AND EVENTS

600-

600 - MEETINGS AND EVENTS

601.00 GROUP AND MEETING INQUIRIES ............................................................................................................................... 600-2

602.00 MEETINGS GUARANTEE ............................................................................................................................................... 600-2
603.00 MEETING PREPARATIONS AND FACILITATION ........................................................................................................... 600-2
604.00 MEETING PLANNER SURVEY ....................................................................................................................................... 600-5
605.00 FOOD AND BEVERAGE.................................................................................................................................................. 600-5
606.00 UNIQUE MEETING CONCEPT ROOMS ......................................................................................................................... 600-6

600-1 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
600 - MEETINGS AND EVENTS

601.00 GROUP AND MEETING INQUIRIES

601.01 MEETINGBROKER
Meetingbroker is an easy-to-use system that streamlines and simplifies the process for responding to many of the group requests for proposals (RFPs) that
are generated by Cvent, brand.com, Hilton Sales, Scout and Speed RFP.

The hotel must achieve a minimum score of 90% on the Global Sales/Opportunity Report for the past full six months. This score is calculated based on the
areas referenced below.

For property specific metrics, please refer to the LOBBY > REPORTS > HOTEL STATISTICS > “PULSE REPORT”.
The hotel must take action on all requests for proposals (RFPs) received via MeetingBroker within four business hours of receipt. Action is defined as:
• Assigning a property specific salesperson
• Turning the lead down
The hotel must update the status of the RFP throughout the booking process. For bookings or RFPs with past arrival dates, the statuses below must be
applied based on the system used by the hotel:
• Delphi-integrated:
• Definite
• Turned Down
• Cancelled
• Simplified User Experience (SUE):
• Win
• Did not Win
The hotel must enter business data actuals for all definite MeetingBroker generated bookings within five business days following the program’s conclusion.
601.02 CONTRACTS
A clearly prepared contract of service specifications (e.g., telecommunications and group resume) must be drafted with the client so that both the client and
hotel have an accurate understanding of expectations, in order to avoid any dissatisfaction during the scheduled event. Distribution of banquet event orders
must be completed and distributed to customers and internal departments 7 days prior to group arrival and as soon as possible for meetings scheduled within
7 days.
Please refer to THE LOBBY > DEPARTMENTS > SALES > GLOBAL CONTRACTING for additional tools, resources and templates.

602.00 MEETINGS GUARANTEE

Meeting services must be included in the Brand’s “Make it Right” commitment.
603.00 MEETING PREPARATIONS AND FACILITATION
If meeting service is outsourced to a third-party operator, the operator must comply with all physical, cleanliness and service standards and is subject to
periodic QA inspections. The hotel is responsible for ensuring compliance. Non-compliance with Brand Standards by a third-party operator constitutes non-
compliance by the hotel. Third-party operators must provide guests the ability to settle charges to their guest room folio.

600-2 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
600 - MEETINGS AND EVENTS

Meeting rooms must be completely set according to client specifications and ready for use 1 hour prior to meeting start time, including proper control quality
check of sound, lighting, audiovisual and HVAC. The hotel must have software to support viewing of meeting space usage, printing of banquet event orders,
and generation of meeting room floor diagrams.
603.01 MEET WITH PURPOSE
Asia Pacific: The below standard is mandatory for all Hilton managed hotels. Franchised hotels may implement at their discretion.

The hotel must be able to offer “Meet with Purpose” when promoting meetings & events. Inspired by “Travel with Purpose”, “Meet with Purpose” enables
properties to offer eco-friendly practices and balanced choices for meeting participants. For program details, please refer to https://lobby.hilton.com/
departments/globalsales/Pages/AsiaPacificSales/Meet%20With%20Purpose/MeetWithPurpose.aspx.
Europe | Middle East and Africa: The below standard is mandatory for all hotels with 5,000 sq ft of meeting space or greater.

The hotel must incorporate “Meet with Purpose” in every meeting and event. “Meet with Purpose” highlights socially and environmentally responsible ways for
planners to reduce waste, improve efficiencies and incorporate well-being into their meetings.

Please refer to the “EMEA Meet with Purpose Playbook” for the Operations, Marketing and Sales requirements of this program.

PATH: THE LOBBY > BRANDS > [HOTEL BRAND] > PRODUCT & SERVICE INITIATIVES > MEET WITH PURPOSE

Compliance is due March 1, 2020.

603.02 MEETING AMENITIES
When provided for meetings and events, the hotel must use the approved templates available on marKIT for the below items:
603.02.A BEVERAGE SERVICE
603.02.A.1 WATER
Water (fruit infused, sparkling, or still) must be available in all meeting rooms. Compliance is required by December 31, 2021.
603.02.A.2 GLASSWARE
Glassware must be a minimum of 6 oz. high-quality acrylic. Brand-approved disposable glassware may be used for groups over 250 attendees or
upon request. Styrofoam is not permitted. Compliance is required by December 31, 2021.
603.02.A.3 PITCHERS / DISPENSERS
For meetings consisting of 20 attendees or less, water must be provided in glass, high-quality acrylic, or stainless steel pitchers placed on trivets. For
meetings consisting of more than 20 attendees, high-quality decorative or covered water dispensers must be available. Back of the house equipment
may not be utilized for guest use. Compliance is required by December 31, 2021.
603.02.B CANDY / MINTS
If provided, candy or mints must be individually wrapped.

600-3 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
600 - MEETINGS AND EVENTS

603.02.C Not Applicable to this Brand

603.02.D Not Applicable to this Brand
603.02.E Not Applicable to this Brand
603.02.F Not Applicable to this Brand
603.02.G DESK BLOTTERS
603.02.H WIFI INSTRUCTIONS
Instructions on how to connect to WIFI (available on marKIT) must be clearly visible. Compliance is required by December 31, 2021.
603.02.I POWER OUTLET
For meetings consisting of 20 attendees or less, the following must be available at a minimum of one hour prior to the contracted start time:
• Equipment so that each meeting attendee has access to at least one (1) power outlet. Power must be accessed by wall power outlets or (if required)
power extension equipment such as power strips, extension cords, or modular power distribution towers. Power and cable outlets and cords must be
concealed from view using cable management.
Compliance is required by December 31, 2021.

603.03 LINEN
When used, linen must not be wrinkled or excessively creased and must be consistently draped parallel to the floor, or as specified.
603.04 WASTEBASKET / RECYCLING
Large waste bin. If recycling service is available, compartments for recycling paper, cans, and bottles must be provided.
603.05 AUDIOVISUAL
Audiovisual and telecommunications equipment must be set according to customer specifications. Equipment must be tested for functionality, at minimum,
one hour prior to contracted start time.
A qualified technician to be available upon customer request to provide instruction on use, make repairs or fulfill replacement of non-functioning equipment.
Delivery time for equipment that cannot be secured is to be coordinated in advance with customer.
The hotel must have the following audiovisual equipment available at the hotel, or through an outside vendor, upon 24-hour notice:
603.05.A TELEVISIONS
HD televisions
603.05.B PODIUM / LECTERN
Podium and/or lectern
603.05.C Not Applicable to this Brand
603.05.D MICROPHONES
Microphones – lectern, table, hand-held, and lavalier (wired and wireless)
603.05.E Not Applicable to this Brand

600-4 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
600 - MEETINGS AND EVENTS

603.05.F PROJECTOR
LCD projector and projection screen
603.05.G EXTENSION CORDS
603.05.H POLYCOM
Polycom conferencing call unit or similar product must be available
603.05.I ACCESSORIES
• Adaptors that allow connectivity between a variety of devices (e.g., Apple, PC, Android, etc.).Wireless screen sharing capability is preferred. Wired
options are permitted.
• Compatible accessories such as Slide Clickers, Laser Pointers, etc.
PATH: THE LOBBY > PRODUCT INNOVATION > MEETINGS & EVENTS > TECH CATALOG ORDERING GUIDE

603.06 Not Applicable to this Brand

603.07 VISUAL AIDS
The hotel must have the following audiovisual equipment available at the hotel, or through an outside vendor in a reasonable timeframe (compliant with
603.06):
• Visual aids including whiteboards, easels, and paper flip charts or digital flip charts. Paper flip charts must be unused and applicable markers and erasers
must be in acceptable working condition.
Compliance is required by December 31, 2021.
603.08 MANAGER PRESENCE
An Event/Meeting Manager or supervisor must provide a means of direct communication (such as email, phone, or text messaging application compliant with
709.04) to the event facilitator that may be used from within the event space.

Guest requests, inquiries, problems or complaints received by the Event/Meeting Manager must be responded to and dealt with to the satisfaction of the
guest within 15 minutes, or within a reasonable timeframe committed to by the Event/Meeting Manager when more time is needed.

Compliance is required by December 31, 2021.

604.00 MEETING PLANNER SURVEY

All hotels with 5,000 sq. ft. of meeting space or greater must participate in the Meeting Planner Survey (MPS). This program allows properties to capture
feedback from all meeting planners on key performance drivers. Please refer to the Help Desk in SALT reporting for more information.
605.00 FOOD AND BEVERAGE
Catered meal functions and refreshment breaks must be served according to client specifications, at the times requested, with staff and food and beverage
ready to serve no later than 15 minutes prior to start time.
605.01 MENUS

600-5 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
600 - MEETINGS AND EVENTS

Banquet menus must feature hot, cold, and vegetarian options for all meal periods and must take into consideration local and international tastes as well as
dietary needs (e.g., Gluten-Free, Kosher, etc.). Tiered pricing categories must be established to meet a variety of price points. Please refer to marKIT for
customizable menu templates and Brand-approved vendor options.
605.01.A LANGUAGES
The hotel must be able to assist with menu translations (in-house or through an outside service) upon request.

605.02 MANAGER PRESENCE

An Event/Meeting Manager or Supervisor must be active and visibly engaged throughout scheduled events.

606.00 UNIQUE MEETING CONCEPT ROOMS

A minimum of 2 meeting rooms or 10% of the meeting room count (whichever is higher; excludes ballrooms and pre-function space), must be brand-approved
Unique Meeting Concept Rooms.

The hotel may opt to utilize a Brand-developed concept (refer to THE LOBBY > PRODUCT INNOVATION > MEETINGS & EVENTS for more information on
brand-developed concepts) or implement an alternative meeting room concept. All briefs and plans must be reviewed and approved by Hilton Brand and
Regional Architecture Design and Construction prior to commencement of any work.

Compliance is required by December 31, 2022.

600-6 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
700 - BUILDING OPERATIONS AND INFRASTRUCTURE

BUILDING OPERATIONS AND INFRASTRUCTURE

700-

700 - BUILDING OPERATIONS AND INFRASTRUCTURE

701.00 CALL ACCOUNTING SYSTEM........................................................................................................................................ 700-2

702.00 PRIVATE AUTOMATED BRANCH EXCHANGE .............................................................................................................. 700-2
703.00 VOICE MESSAGING SYSTEM........................................................................................................................................ 700-4
704.00 WAKE-UP CALLS ............................................................................................................................................................ 700-5
705.00 ON-PROPERTY SALES AND EVENT EXECUTION SOFTWARE..................................................................................700-6
706.00 POINT OF SALE SYSTEM............................................................................................................................................... 700-6
707.00 PROPERTY MANAGEMENT TECHNOLOGY ................................................................................................................. 700-7
708.00 EMAIL ACCOUNTS.......................................................................................................................................................... 700-9
709.00 DIGITAL.......................................................................................................................................................................... 700-10
710.00 INTERNET ACCESS...................................................................................................................................................... 700-12
711.00 PUBLIC SPACE MUSIC AND ON-HOLD MESSAGING ................................................................................................700-14
712.00 TELEPHONES ............................................................................................................................................................... 700-15
713.00 TELEVISIONS ................................................................................................................................................................ 700-18
714.00 NOT APPLICABLE TO THIS BRAND ............................................................................................................................ 700-28
715.00 NOT APPLICABLE TO THIS BRAND ............................................................................................................................ 700-28
716.00 GUEST LAUNDRY ......................................................................................................................................................... 700-28
717.00 NOT APPLICABLE TO THIS BRAND ............................................................................................................................ 700-28
718.00 PUBLIC RESTROOMS .................................................................................................................................................. 700-28
719.00 SMOKING POLICY ........................................................................................................................................................ 700-29
720.00 NOT APPLICABLE TO THIS BRAND ............................................................................................................................ 700-30
721.00 ENGINEERING AND MAINTENANCE........................................................................................................................... 700-30
722.00 HOUSEKEEPING........................................................................................................................................................... 700-30
723.00 BUILDING EXTERIOR AND GROUNDS ....................................................................................................................... 700-33
724.00 NOT APPLICABLE TO THIS BRAND ............................................................................................................................ 700-33
725.00 SUSTAINABILITY........................................................................................................................................................... 700-34
726.00 SIGNAGE ....................................................................................................................................................................... 700-36
727.00 NOT APPLICABLE TO THIS BRAND ............................................................................................................................ 700-38
728.00 AUTOMATED TELLER MACHINE (ATM) ...................................................................................................................... 700-38
729.00 BUSINESS CENTER...................................................................................................................................................... 700-39

700-1 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
700 - BUILDING OPERATIONS AND INFRASTRUCTURE

701.00 CALL ACCOUNTING SYSTEM

A Call Accounting system approved for interface to the Hilton approved PMS must be provided, to accurately record and post calls to the guest folio.
The Call Accounting system should support “Answer Supervision,” to ensure only answered calls are billed to guest folios.
Guest and Administration calls should be separately partitioned, to accurately charge guest folios, and provide appropriate cost information for Administration
calls.
The Call Accounting system must accurately report taxes collected by local or regional taxing authorities.
701.01 FEATURES
A Call Accounting System must be provided with the following features:
701.01.A PMS INTERFACE
Interface with PMS for quick and accurate posting of telephone revenue. Call Records must be able to identify each call as either Local, Intrastate,
Interstate, or Foreign (minimum requirement).
701.01.B REVENUE AUDITS
Balance telephone system revenues with PMS audits.
701.01.C REMOTE ACCESS
Remote dial-up access for rate table and other software changes.
701.01.D CALL POSTING
Allow call posting from both lines if guest room or suite has 2 telephone lines.
701.01.E BILLING
In concert with the PBX and SIP or T1 trunks, the Call Accounting System should provide positive Answer and Disconnect Supervision, to ensure
accurate billing of calls. If the Call Accounting system must use billing timers, it must have the timer set at a minimum of 10 seconds for “Directory
Assistance,” 25 seconds for “Local,” and 45 seconds for “Long Distance” before charges for the telephone call may begin.
701.01.F PARTITION
Partition between guest and administration to ensure that guests are accurately billed and that administrative use can be accurately reported.
701.01.G MAINTENANCE AND DIAGNOSTICS
Dedicated telephone line for remote maintenance and diagnostics.

702.00 PRIVATE AUTOMATED BRANCH EXCHANGE

The hotel must have a digital private automated branch exchange (PBX) telephone system that provides the following features:
• PBX
• Voicemail
• Call Accounting and guest room handset. Preferred vendor information can be found on the Lobby.
HOSTED OR HOTEL-BASED PBX SYSTEMS
The hotel must have a Hosted or On-Property PBX system approved for connection to Hilton’s specified Property Management System and must provide the
following features:

700-2 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
700 - BUILDING OPERATIONS AND INFRASTRUCTURE

702.01 FEATURES
Hosted or On-Property PBX solutions must be capable of the following:
702.01.A EMERGENCY SERVICES
Canada | United States:
Any Guest, Public, or Administration telephone must allow direct calls to outside Emergency Responders (i.e., 911, 999, etc), and satisfy the following 3
conditions:
• Direct dial to the local Emergency Service without having to dial an access code first (e.g., 9+911 is not acceptable).
• “Ring-down” phones (typically used to prevent house phones from calling guest rooms) must be replaced or reprogrammed to allow users to dial ER
calls, as above. Ring-down phones are only allowed where they are mandated by the Authority Having Jurisdiction (AHJ), and are solely for making
Emergency Services calls.
• The call must be allowed, regardless of any other restriction on the telephone (i.e., vacant room, house phone, local calls only, etc.)
702.01.B EMERGENCY NOTIFICATION
Canada | Puerto Rico | United States:
Upon replacement, any Emergency Service call must automatically notify appropriate staff of the Extension number and any associated Name of the
phone line placing the Emergency Service call.
This notification must be provided the moment the call is dialed. Reporting the event after the call (as is sometimes done via call accounting systems) is
an additional option that may be employed, but does not substitute for this initial notification.
Notification (minimum compliance) is to a dedicated Emergency Telephone at a location staffed 24 hours a day, 7 days a week. This may be a staffed
Security office or Front Desk location. The Emergency Telephone is only for Emergency Notification. The hotel switchboard cannot be the only point
used for Notification.
702.01.C PMS INTERFACE
Interface with PMS to provide guest name display, maid codes and phone on/off functionality
702.01.D ROUTING
Least-cost routing/automatic route selection
702.01.E STATION MESSAGE DETAIL RECORDING
Station Message Detail Recording (SMDR)
702.01.F NOTIFICATION LIGHT
Message waiting notification light
702.01.G TOLL FREE PROGRAMMING
Toll-free area code programming
702.01.H NETWORK CONNECTION
Ability to connect to a T-1 or equivalent dedicated network using internal equipment
702.01.I CALL RESTRICTIONS

700-3 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
700 - BUILDING OPERATIONS AND INFRASTRUCTURE

Call restriction capabilities for fraud prevention

702.01.J BATTERY BACKUP
A minimum of 2 hours of battery backup
702.01.K SOFTWARE UPDATES
PBX software must be regularly updated to allow guest access to new area codes and exchanges (prefixes).
702.01.L HARDWARE DISPLAY
The PBX switchboard and all administration telephones used to connect with guests must have a multi-character visual display, showing the calling
guest's name, in order to provide enhanced customer service.
702.01.M DIRECT DIAL
Direct dial to the local Emergency Service without having to dial an access code first
702.01.N GUEST SERVICE HOTLINE
• The PBX switchboard service must be operated 24 hours a day
• A Guest Service Hotline must be installed in the hotel’s telephone system and be available in all meeting rooms and guest rooms of the hotel.
• The use of International Multi-Lingual Operator Services is not allowed without prior Brand Management approval through the waiver process. Where
approved for use, International Multi-Lingual Operator Services fees must be clear and transparent to guests at time of using the service.
• External Callers may be greeted with an Automated Attendant. Internal calls into the PBX switchboard shall be answered in person.
• Automated Attendant systems must never allow the caller to “dial by name” or “dial by extension” and the menu must be limited to four choices.
(“Reservations” and “Guest Service Agent” must be available.) Hotel-controlled menu must never lead to additional menus.
• During business hours, incoming calls must not be automatically forwarded into voice mail. After business hours, only external incoming calls may be
directed into voice mail, with the only option being to return to the operator.
• All calls must be answered within three rings.
• Pre-recorded voice messages must be short and professional, stating team member name, position, department and the option to dial ”0” for
operator assistance.
• Recommended features for Telephone Switchboards:
• Provide a minimum of 6 answering keys, transfer, hold, and conference-calling functions.
• Allow use of handsets or headsets to enhance employee productivity.
• Allow manual activation/deactivation of message waiting lamps when the Property Management System Interface is not functioning.
• Allow manual activation or restriction of telephones when the Property Management System Interface is not functioning.

703.00 VOICE MESSAGING SYSTEM

703.01 MINIMUM REQUIREMENTS
The Voice Messaging System (voice mail) must meet the following minimum standards:
703.01.A SYSTEM

700-4 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
700 - BUILDING OPERATIONS AND INFRASTRUCTURE

An efficient voicemail/messaging system must be part of the standard telephone system. Easy-to-understand operating instructions for its use must be
posted on the telephone faceplate.
703.01.B PBX INTERFACE
Interface directly with the PBX for accurate and timely message delivery.
703.01.C PMS INTERFACE
Interface with PMS via the PBX-to-PMS interface or directly to PMS via the approved interface specification to provide mailbox open/close at checkout.
703.01.D PARTITION FUNCTIONALITY
Provide the ability to partition the system between administration and guest. This will ensure that guests can easily retrieve messages and provide team
members with additional features.
703.01.E ACCESS PORTS
Have a minimum of 4 access ports exclusively available for recording and playing messages, and 40 hours of storage or equivalent, based on data
storage technique.
703.01.F MESSAGE LAMP
Allow manual activation and deactivation of message waiting lamp.
703.01.G OPERATOR ACCESS
The hotel operator must log into the guest’s mailbox and use a password that is unique to that guest and/or room to then connect the guest to their
voice messages. For security reasons, the passwords may not be given out to any guest.
703.01.H GUEST ACCESS
Guests must have access to their voice messages from their guest room telephone without having to input “login” codes. When away from their guest
room, guests must be directed to the hotel operator for assistance.
703.01.I INSTRUCTIONS
Instructions for proper usage of the voicemail system must be clearly posted by the telephone in each guest room, unless instructions are in the
voicemail system itself.

704.00 WAKE-UP CALLS

704.01 MINIMUM REQUIREMENTS
Guest programmable wake-up calls via confirmation tones or voice prompts are required. If confirmation tones are used, instructions must be available in
each guest room/suite. If guest programmable wake-up calls are not provided, then the hotel must provide a manual wake-up call service through Guest
Services.
704.01.A GUEST ACCESS
In addition to placing wake-up call requests with the hotel operator, guests must be able to access the hotel wake-up service utilizing their guestroom
telephone to input their own request directly.

700-5 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
700 - BUILDING OPERATIONS AND INFRASTRUCTURE

704.01.B INSTRUCTIONS
Instructions for proper use of the wake-up service must be provided in the wake-up service system itself in a language preference as designated by the
guest upon check-in.
704.01.C AUDIT
The hotel must audit the wake-up service to track and monitor the status of all wake-up calls programmed directly by the guests themselves.
704.01.D CAPABILITIES
The wake-up service must be capable of placing wake-up calls (5 rings plus announcement time) to, at minimum, one-half of all guest rooms within a
single 10-minute period. Unanswered wake-up calls must be automatically retried a second and a third time at 5-minute intervals. If a call is still
unanswered, the wake-up system must notify the hotel operator who will then take what action is dictated by hotel security procedures.

705.00 ON-PROPERTY SALES AND EVENT EXECUTION SOFTWARE

The hotel must utilize the Hilton configuration of Delphi.fdc, a cloud-based sales and catering system that is built using functionality based on the Salesforce
technology platform.

If the hotel has existing sales and event software or is operating manually, it must sign up for the Hilton configuration of Delphi.fdc by December 31, 2019.

New opening and conversion hotels must implement the Hilton configuration of the Delphi.fdc solution at the time of opening or transition.
For additional information on the approved solution, please refer to the Sales Systems Library on The Lobby.

PATH: THE LOBBY > DEPARTMENTS > SALES > SALES SYSTEM LIBRARY > DELPHI.FDC

706.00 POINT OF SALE SYSTEM

706.01 SYSTEM REQUIREMENTS
The hotel may elect to install a point-of-sale (POS) systems, which include, but are not limited to systems such as Food & Beverage, Retail/Merchandise, Car
Park, and Spa. If a POS solution is used, it must be a solution that is included on the current Hilton-Approved solutions list and have one Brand approved
point-of-sale (POS) interface software program for the property management system.
706.01.A COMPLIANCE AND CERTIFICATION
The system must comply with all laws and regulations relating to information or data security and be installed to comply with Hilton's Information
Security Standards, as published on the Lobby. Hotels must ensure applications are current and possess a current certification (e.g., PA-DSS), if
applicable. Hotels must maintain applications, periodically upgrading to current versions. Applications subject to PA-DSS certification must be upgraded
within 12 months after the application is no longer authorized for new deployments.
706.01.B WORKSTATIONS
The POS server, workstations, and credit card gateway server must be configured and/or upgraded to meet current Hilton Network POS LAN
Standards for their region.

700-6 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
700 - BUILDING OPERATIONS AND INFRASTRUCTURE

706.01.C WIRELESS / MOBILE DEVICES

All wireless or mobile POS devices must be configured and/or upgraded to meet current Hilton Network POS LAN Standards for their region.
706.01.D HOSTED / ABOVE-PROPERTY DEVICES
All on-property POS devices that are used in a Hosted or above-property POS solution must be configured and/or upgraded to meet current Hilton
Hosted POS LAN Standards.
706.01.E POINT OF SALE (POS) SYSTEMS PAYMENT PROCESSING
All POS payment processing devices must be installed, configured, and/or upgraded to meet current Hilton Hosted POS LAN Standards.
706.01.F SUPPORT AND MAINTENANCE
All properties which elect to install a POS solution must maintain a support agreement with the solution provider to cover, at a minimum, application
software and server hardware.

707.00 PROPERTY MANAGEMENT TECHNOLOGY

The hotel must install the required business software as mandated by Hilton. The required business software is subject to change at any time. The hotel must
use the defined technology system for the country in which the hotel is located as currently mandated by Hilton. The system must be installed to comply with
Hilton’s Hotel Information Security Standards, as published on the Lobby.
707.01 Not Applicable to this Brand
707.02 MINIMUM REQUIREMENTS
The system will perform the following functions as outlined in the subsections below:
707.02.A RESERVATION SYSTEM INTEGRATION
Provide real-time integration with the Hilton reservation system that supports all current and future reservation functions and procedures.
707.02.B CAPABILITIES
Maintain guest room status, provide automated guest folio and accounting capabilities and provide a level of guest service required to maintain and
conform to all standards.
707.02.C DATABASE INTEGRATION
Integrate with and provide timely data to Hilton’s centralized database for system statistics and financial data analysis.
707.02.D MARKETING PROGRAM SUPPORT
Support all current and system-wide marketing programs.
707.02.E REVENUE MANAGEMENT SYSTEM INTEGRATION
Provide a fully-integrated revenue management system which analyzes historical data and current booking activity and provides strategies to achieve
the highest possible revenue. All hotels must comply with the documented business practices designed to optimize revenue management system
performance.
707.02.F AREA NETWORK CONNECTION

700-7 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
700 - BUILDING OPERATIONS AND INFRASTRUCTURE

Connect to the Hilton Wide Area Network service through approved vendor for secure access to Hilton's online services.
707.02.G INTERNET ACCESS
All workstations on the Hilton network must have access to the Internet.
707.02.H MAINTENANCE AND REPLACEMENT CYCLE
Hilton operates a mandatory hardware refreshment program, details of which are outlined in your HITS agreement. This will ensure that the hotel's
hardware technology platform will remain current and consistent across the Brand. The current equipment model deployed at the hotel during refresh
becomes the minimum equipment standard for the hotel.

Once Hilton has notified the hotel that a system upgrade or refresh is required, the hotel must support the upgrade within 1 month or an alternative
timeline specified by Hilton.
All equipment on the Hilton network must be covered by a hardware maintenance and support contract.

707.03 TECHNOLOGY ENVIRONMENT

707.03.A CERTIFIED AND APPROVED HARDWARE
The hotel must utilize authorized equipment for Hilton systems that is Hilton certified and approved, and supported by its device manufacturer, to run all
software provided via the HITS Agreement. Failure to maintain this Brand Standard could reduce the hotel's ability to install or operate Software
upgrades necessary for maintaining efficient, secure, and reliable HITS Information System.
707.03.B Not Applicable to this Brand
707.03.C HILTON INFORMATION TECHNOLOGY SYSTEMS AGREEMENT
The hotel must have fully executed and valid Hilton Information Technology Systems Agreement and associated licenses for the Proprietary and
Certified Third-Party Software.
707.03.D CALL ACCOUNTING INTERFACE
The hotel must have one call accounting interface software program for Hilton approved PMS to interface to an approved third-party call accounting
system.
707.03.E PRIVATE BRANCH EXCHANGE INTERFACE
The hotel must have an interface for the Hilton PMS to the PBX through the Call Accounting Software.
707.03.F VOICE MESSAGING SYSTEM SOFTWARE
The hotel must have one voicemail interface software program for Hilton PMS to interface to an approved third-party voicemail system.
707.03.G DOOR LOCK INTERFACE
The hotel must have a door lock interface software program that will allow the hotel to program keys via Hilton PMS. This system must interface with an
approved RFID locks system.
707.03.H CREDIT CARD INTERFACE

700-8 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
700 - BUILDING OPERATIONS AND INFRASTRUCTURE

In addition, where it is available by local or regional banking and information technology governance, the hotel must install an approved credit card
interface system that will authorize and process all credit card charges.

707.04 THIRD-PARTY COMPUTER EQUIPMENT AND SOFTWARE

Except in cases where the hotel has arranged for support from or via Hilton, (e.g., via a Hotel Management Agreement), use of Uncertified Software and/or
Unauthorized Equipment, as defined in the Hotel Information Security Standards, on the Information System is prohibited.
NOTE: Any Uncertified Software and/or Unauthorized Equipment connected to the Information System is prohibited and must be removed. Hilton will not be
responsible for the cost associated with removing Uncertified Software and/or Unauthorized Equipment.
The hotel must neither attach nor use Uncertified Software and/or Unauthorized Equipment with the Hilton PMS Technology. The hotel may not install
Uncertified Software on Hilton Managed Technology. The HITS Agreement identifies the Proprietary and Certified Third Party Software permitted to operate
on Hilton managed technology assets (e.g, the HITS Information System). Failure to follow this Brand Standard will void any maintenance agreement with
Hilton or its affiliates or subsidiaries and the hotel will be solely responsible for all repair or replacement expense of the Information System.
The hotel may not install any Uncertified Software and/or Unauthorized Equipment that would allow access to the Hilton network from an untrusted source
including, but not limited to: the Internet, cellular/mobile network, owner/franchise network, Guest Internet Access, or Meeting Space Internet Access network.
Firewalls and other devices installed on the Hilton network must be Authorized Equipment. hotel systems connected to the Internet, cellular/mobile network,
Guest Internet Access network, or Meeting Space Internet Access network must be architected in consideration of the network trust level and the Hotel
Information Security Standards.
Ethernet connections are the required standard for the Hilton Information Systems.
For any software application that is approved to be used on the Hilton Information System, the hotel must have proof of legal licensing for that software
application.
Hotel shall provide for technology currency. Technology must be at a level supported by its manufacturer or a manufacturer approved vendor. Technology
includes all hotel technology at all technology layers (e.g., including but not limited to physical equipment such as servers, workstations, and devices such as
digital signage and cameras, as well as software including firmware, operating systems, databases, and applications). All technology must have current
maintenance agreements with a current license that provides for legal operation of the technology.
Proprietary Certified Third Party Software is considered current once certified by Hilton. As Software ages, different versions are certified and older versions
become no longer certified. Hotel must operate Software versions as directed by Hilton.
The hotel shall maintain a technology plan and forecast. The hotel shall review the Technology Hotel Budget Guidelines annually and update its plan and
forecast accordingly, in consideration of the Guidelines as well as technology that is specific to the hotel that may not be included in Hilton's overall
Guidelines.

708.00 EMAIL ACCOUNTS

708.01 MINIMUM NUMBER OF ACCOUNTS
Three email accounts are assigned per hotel by Hilton.
At minimum one email account must be associated with the CTYHOCN_GM@hilton.com email account. This can be established by assigning the account
through the OnQ identity site at ID.hilton.com. The hotel must check their email account on a daily basis.
708.02 COMMUNICATION ON BEHALF OF THE HOTEL

700-9 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
700 - BUILDING OPERATIONS AND INFRASTRUCTURE

Email accounts are established as follows: FirstName.LastName@hilton.com.

At minimum one email account must be associated with the general email account. This can be established by assigning the account through the OnQ
identity site at ID.hilton.com. The hotel must check the email account on a daily basis.
708.03 PRINCIPLE CORRESPONDENTS OR DESIGNEE
Principle correspondents or appointed designee must provide a valid e-mail address to the Brand Management Team. The Brand Management Team must
be notified in writing within 10 business days of a change in the principle correspondent or designee email address.

709.00 DIGITAL
709.01 DIGITAL CHECK-IN
The hotel must comply with all aspects of the Digital Check-In program as stated in the Hilton Digital Change Management Guide. This service is available to
all Hilton Honors guests beginning at 6:00 a.m. local time on the day prior to arrival until midnight on the day of arrival.
709.02 DIGITAL KEY
The hotel must comply with all aspects of the Digital Key program as stated in the Hilton Digital Change Management Guide.
Room key card models identified as insecure by Hilton and / or contain significant security vulnerabilities are prohibited. At this time, this includes, but may
not be limited to, the “MIFARE Classic” key card model.
709.02.A APPROVED LOCKS
Electronic locksets must be procured from Hilton-approved solutions list located on The Lobby.
PATH: THE LOBBY > DEPARTMENTS > INFORMATION TECHNOLOGY > PAYMENTS, POS & OPERATIONS SOLUTION > APPROVED
SOLUTIONS > REGISTRATION & KEY SYSTEMS
Electronic locksets must have the following minimum features:
• A mechanical override (hard key) is not allowed
• An encoded card key/fob must be used for operation
• An audit/interrogation feature must be provided
• The deadbolt must be engaged by a turn piece on the inside of the guest room
• The deadbolt and latch bolt must both retract when the inside lever is turned
• Corridor side lever must remain in horizontal position when not in operation, and inside guest room lever must remain in perpendicular position when
not in use
• RFID/Radio frequency identification (contact-less) locks are required and must have Hilton BLE compatibility for integration with the Hilton ‘Straight to
Room’ program
Existing hotels must comply with the following standards as they apply to installation/replacement and preventative lock maintenance.
709.02.B INSTALLATION / REPLACEMENT
Asia Pacific | Caribbean | Central America | Europe | Mexico | Middle East and Africa | South America:
New build or hotel conversions that begin construction or purchasing of Furnishings, Fixtures and Equipment must install Digital Key enabled locks (if
available).

700-10 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
700 - BUILDING OPERATIONS AND INFRASTRUCTURE

The hotel must install approved Digital Key Enabled locks at the time of PIP, renovation or replacement.
Replacement locks must be Digital Key enabled.
Canada | United Kingdom | United States:
If the hotel’s current lock system is compatible with the Brand approved Digital Key broker (as determined by the implementation project manager). The
hotel must utilize a Hilton approved vendor for installation.
If the hotel’s lock system exceeds 10 years of age and is deemed not capable of accepting a Digital Key broker or is not compatible with the Digital Key
technology, the hotel must replace the current system with an approved solution.
709.02.C VENDING AND SERVICE AREA ACCESS
Digital Key guests must be able to access all vending/guest service areas that are accessible by guest room key cards (if applicable). Entry must be
Digital Key-enabled or key access restriction must be removed.
709.02.D PARKING INTEGRATION
If the hotel has a secured self-parking facility and has installed Digital Key, the hotel must install the Digital Key Parking Solution regardless of parking
facility ownership.This parking solution will allow guests to enter and exit the parking facility with their Digital Key. The hotel is responsible for
purchasing Hilton's approved Digital Key parking hardware and contracting with their hotel's parking system service provider to implement this solution.
NOTE: Hotels that have not yet gone live with Digital Key must implement the parking solution during their Digital Key installation. For information on
how to order and install, Digital Key Process Guide.
709.02.E PREVENTATIVE MAINTENANCE
The hotel must comply with the lock manufacturer guidelines as they apply to ongoing preventative maintenance (e.g., battery replacement, software
upgrades, etc.). Battery replacement must be completed on a 12-18 months rotation, or as needed. Software / firmware updates must be completed no
later than the time frame listed in the chart below, once notified by Hilton IT or by the vendor.
• 1 - 399 Digital Key Locks: 7 - 14 Days
• 400 - 799 Digital Key Locks: 14 - 21 Days
• 800 - 1199 Digital Key Locks: 21 - 28 Days
• 1200 - 1599 Digital Key Locks: 28 - 35 Days
• 1600 - 1999 Digital Key Locks: 35 - 42 Days
• 2000 - 2399 Digital Key Locks: 42 - 49 Days
• 2400 - 2799 Digital Key Locks: 49 - 56 Days
• 2800 - 3199 Digital Key Locks: 56 - 63 Days
If a hotel has not completed its firmware update within 90 days after their allotted time listed above, the Hilton Digital Team reserves the right to update
the hotel's firmware at the hotel's expense of $15.00 per lock, plus a $750 trip fee, and additional travel expenses.
In addition, the hotel must maintain the Digital Key Tool Kit (DKTK) otherwise known as the Broker Management Kit (BMK) supplied during installation.
The hotel must ensure that the BMK unit is stored in a secured location. Applicable team members must be trained on how to access Digital Key
systems.
709.02.F INTERFACE SOLUTION

700-11 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
700 - BUILDING OPERATIONS AND INFRASTRUCTURE

The hotel must maintain a working Key Service Interface solution that connects their lock vendor solution to Hilton's Property Management System at
all times. In the event the hotel's key server interface becomes disabled due to a vendor's hardware or software issue, the hotel must immediately
contact their vendor and Hilton IT support to correct the issue. In the event that the hotel must purchase additional Hardware, Software or Cabling from
their Key Vendor, or other source, the system must be restored to be fully operational within 30 days of the initial outage.

If the hotel fails to correct the issue within 30 days from the initial outage, Hilton IT and Hilton Digital reserve the right to schedule an onsite visit to
correct any issues. The hotel will be responsible for any fees associated with the completion of this task.

709.03 DIGITAL FLOORPLAN

The hotel must complete digitized floor plans of all guest room and public spaces floors in accordance with Hilton’s Floor Plan Specification Requirements.
The hotel must submit floor plan data to a Hilton approved vendor within four weeks of hotel opening. For a listing of approved vendors refer to the Digital
Floor Plan Resource on the Lobby.
The hotel is responsible for ensuring the accuracy of submitted floor plan data. If the hotel alters the space displayed on their current digital floor plan it must
submit new floor plan data within four weeks of completed alteration.
709.04 TEXT MESSAGING (SMS) APPLICATIONS
NOTE: Text (SMS) messaging applications are currently under review by the Brand. Once developed and communicated, the hotel must adhere to published
standards.
If the hotel is providing text messaging services, it must be provided through a text messaging application (e.g., Kipsu). The hotel may not message guests
directly from mobile devices.
Guests must opt-in and agree to participate. Direct messaging without consent is strictly prohibited.
Direct marketing and selling via text message is strictly prohibited.
709.05 CONNECTED ROOM
709.05.A SMART HOME DEVICES
Voice-activated “smart home” controllers/devices (e.g., Amazon Echo, Alexa, Google Home) are not permitted.

NOTE: Integrated voice solutions are currently under review by the Brand. Once developed and communicated, all hotels must adhere to these
standards.

710.00 INTERNET ACCESS

710.01 PROGRAM COMPLIANCE
All hotels must participate in the Hilton Guest Internet program, StayConnected. Guest room, public space and meeting space internet access must be
provided by a regionally approved StayConnected provider.
Continued participation in the StayConnected program is subject to compliance with Hilton’s 4-year equipment refresh cycle. Non-compliant hotels must
transition to the StayConnected program at the time of expiration of current contract.

700-12 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
700 - BUILDING OPERATIONS AND INFRASTRUCTURE

Installed Internet network must comply with the minimum technical requirements found within the Guest Internet Access technical standards. If you have a
separate contract for your meeting space that is still in effect at the time you contract with an approved StayConnected provider for your Guest Rooms and
Public Space, you will be required to transition your Meeting Space internet access to your current approved StayConnected provider at the time of contract
expiration.
For detailed StayConnected program requirements, refer to the Guest Facing Technology page within the Lobby.
PATH: The Lobby > Departments > Technology Solutions (IT) > Guest Facing Technology
710.02 LANDING PAGE
All landing and billing pages must be owned and designed by the Brand. The Brand may establish products and services that may, without restriction, be
promoted on, linked from, or otherwise leverage any aspect of the hotel’s billing, landing, or other pages.
The first Internet Landing page, after authentication, will be a site specifically designated by the Brand. The "You're Connected" landing page (YCP) is built,
operated, and owned by Hilton Digital Product and Innovation. Advertising Hotel resources and amenities on the YCP is permissible via the Hilton Digital and
Brand approval processes.
710.03 CIRCUIT REQUIREMENTS
The hotel must have an Internet circuit with sufficient bandwidth to support all guest room, public space, and meeting rooms Guest Internet traffic, as required
in Standard 710.07.
The hotel is not permitted to apply total data consumption caps on a per user or device basis, throttle speeds by application type, or block/limit access to
application types that lead to high bandwidth consumption rates.
When bandwidth utilization of the Stay Connected Circuit reaches 80 percent of the available capacity of the connection during three or more consecutive
days in any calendar month, the hotel circuit will be considered saturated and non-compliant. Upon such an occurrence, the hotel will be required to upgrade
the circuit. Circuit(s) must be upgraded by contract within 45 days of the hotel being notified as having a "saturated circuit."
Minimum recommended circuit size ranges, by hotel size, are as follows:
• 60 - 160 Rooms : 100-300mb
• 161 - 320 Rooms: 300-500mb
• 321 - 800 Rooms: 500mb-1G
• 801 - 2400 Rooms: 1G - 2G
710.04 MEETING ROOM CIRCUIT REQUIREMENTS
Bandwidth may be shared throughout all areas of the hotel.
When bandwidth utilization of the StayConnected circuit reaches 80 percent of the available capacity of the connection during three or more consecutive
days in any calendar month, the hotel will be considered saturated and non-compliant. Upon such an occurrence, the hotel will be required to upgrade the
circuit. Circuit(s) must be upgraded by contract within 45 days of the hotel being notified as having a "saturated circuit."
NOTE: Contact your approved StayConnected support provider for appropriate circuit sizing and redundancy/failover requirements for your size hotel and
meeting space.
710.05 TECHNICAL DESIGN REQUIREMENTS
The hotel must comply with all Guest Internet Access Technical Standards as provided by Hilton and the regionally approved solution provider.

700-13 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
700 - BUILDING OPERATIONS AND INFRASTRUCTURE

Wireless Internet access must be installed in all guest accessible interior areas of the hotel to meet a minimum signal strength of -65 dBm (RSSI) on both the
2.4 and 5 GHz bands with a signal to noise ratio (SNR) of at least 30 dB on the 5 GHz band and a minimum of at least 25 dB on the 2.4 GHz band.
Hotels may offer wired access in addition to wireless. If offered, wired access must be installed in an aesthetically appropriate manner in consideration of the
area, style, décor, or other factors that reasonably balance appearance with optimal operation.
710.06 MEETING ROOM TECHNICAL DESIGN REQUIREMENTS
Wireless Internet service must be installed in all breakout areas, pre-function areas, outdoor event areas, conference rooms and ballrooms to meet a
minimum signal strength standard of -65 dBm (RSSI) on both the 2.4 and 5 GHz bands with a signal noise ratio (SNR) of at least 30 dB on the 5 GHz band
and a minimum of at least 25 dB on the 2.4 GHz band. Seamless coverage and service transfer capabilities must be available between all previously
referenced areas. Installed Internet network must comply with the minimum technical requirements found within the Guest Internet Access technical
standards.
Hotels may offer wired access in addition to wireless. If offered, wired access must be installed in an aesthetically appropriate manner in consideration of the
area, style, décor, or other factors that reasonably balance appearance with optimal operation.
NOTE: Contact your approved StayConnected support provider for appropriate network design requirements for your size hotel and meeting space.
710.07 PRICING AND BANDWIDTH CAPS
The hotel must choose one of the following options for guest Internet access:
• Complimentary standard Internet access and paid premium Internet access
• Paid standard Internet access and paid premium Internet access
All paid offerings must be made available to guests at prices that are competitive with prevailing charges in the local market.
Complimentary Standard Internet access must be offered in the following locations (where applicable):
• Lobby
• Bar/Lounge and Prominent Guest Dining Areas
• Executive Lounge
• Self-Service Business Center
This must be provided through automatic access or access cards. Complimentary Standard public area Internet access must be set at 10 Mbps at a
minimum.
The hotel may charge for Internet in the meeting space. Pricing for the service must be competitive with prevailing charges in the local market.
Compliance with the following bandwidth caps is required by December 31, 2020:
The hotel must set individual bandwidth user caps which enable a minimum of 10 Mbps download/upload or higher for Standard Internet access and a
minimum of 30 Mbps download/upload or higher for Premium Internet access and have sufficient bandwidth to deliver to that standard. The bandwidth user
caps for the Premium offering must always be at least 3 times higher than the Standard offering.

711.00 PUBLIC SPACE MUSIC AND ON-HOLD MESSAGING

711.01 MUSIC SYSTEM
Americas | Europe | Middle East and Africa:
The hotel must feature the Hilton sense of arrival music in the lobby, main entrance and porte cochere through an approved supplier:

700-14 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
700 - BUILDING OPERATIONS AND INFRASTRUCTURE

• PlayNetwork
• Image Sound
• Music Styling – Bespoke music division of Image Sound
Music must be played from 7:00 a.m. until 11:00 p.m.
Asia Pacific:
The hotel must feature the Hilton sense of arrival music in the lobby through the Brand’s selected provider, PlayNetwork.
If the hotel is located in a region/country where PlayNetwork is not available, it may use a local service provider and must have music in all required areas. If
a local service provider is selected, the hotel must ensure compliance with local law as it relates to content royalties and licensing.
Music must be played from 7:00 a.m. until 11:00 p.m.
711.02 ON-HOLD MESSAGING
The hotel must use the Brand’s approved Message-On-Hold provider listed in 711.01. If the hotel wishes to use custom messages, it must develop those
messages with the Brand’s message-on-hold provider and submit the custom messages to Brand Marketing for review and approval.

712.00 TELEPHONES
712.01 PRICING
Asia Pacific | Caribbean | Central America | Europe | Mexico | Middle East and Africa | South America:
• Dialing information and rates must be visibly displayed at all guest room telephones (except bathroom).
• Complex telephone yield solutions that prevent guests from understanding call rates must not be used.
• Where operationally approved for use, international multi-lingual operator services fees must be clear and transparent to guests at the time of using the
service.
• Fax Transmission Pricing. All fax transmissions placed or received by guests may be charged at the hotel's own discretion, provided the hotel maintains
maximum pricing integrity as compared to the local market.
• Complimentary operator assisted dialing for calls not charged back to the hotel.
• All telephone calls placed by guests from guestroom or meeting room telephones can be charged at the hotel’s own discretion provided that the hotel
maintains maximum pricing integrity in its local market.
• Charges on any toll-free calls placed from any guestroom are subject to local norms. All charges must be transparent to guests.
North America:
• Dialing information and rates must be visibly displayed at all guest room telephones (except bathroom).
• Complex telephone yield solutions that prevent guests from understanding call rates must not be used.
• Where operationally approved for use, international multi-lingual operator services fees must be clear and transparent to guests at the time of using the
service.
• Fax Transmission Pricing. All fax transmissions placed or received by guests may be charged at the hotel's own discretion, provided the hotel maintains
maximum pricing integrity as compared to the local market.
• Complimentary operator assisted dialing for calls not charged back to the hotel.
• All telephone calls placed from guest room or meeting room telephones are charged per the Brand recommended Dialing information and rates.

700-15 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
700 - BUILDING OPERATIONS AND INFRASTRUCTURE

• There must be no service charge on any toll-free calls placed from any guest room for the initial 60 minutes per call.
712.02 LONG DISTANCE NETWORK ACCESS
American Samoa | Guam | Puerto Rico | United States | Virgin Islands, U.S.:
Applicable law requires that guests be allowed to dial the long-distance operator service provider of their choosing. Such access must be allowed by all of the
following methods:
• Dial 9 + 1010xxxx + 0 + the number to access an operator service provider.
• Dial 9 + 1 + 8xx + the number for toll-free access to an operator service provider.
• Dial 9 + 950xxxx + the number for local access to an operator service provider.
The term "access charge" is defined as a separate fee to guests who use the telephone in their room to "access" the long-distance carrier of their choice, and
use that company's credit card (or any method where the call is not charged to the guest's account) to place long distance calls. Hotel charges posted to
guest folios when using telephone calling card, collect, or Equal Access code calls must not exceed the hotel charges posted to guest folios when guest dials
a call via hotel’s provided carrier.
All properties must comply with FCC regulations and local and state laws concerning fees charged to the guests for telephone usage. All such charges must
be posted on or near the telephone and be clearly visible to the guest. There must be no long distance access charges unless a waiver is approved.
712.03 GUEST ROOM TELEPHONES
The hotel must comply with the following minimum standards as it applies to room type, specifications, and quantity of telephones:
STANDARD GUEST ROOMS
• (1) - TELEPHONE
NOTE: The telephone must be placed by the bed. If a second phone is available, it should be placed on the work area/desk.
SUITE DESIGNATED ROOMS
• (2) - TELEPHONES
NOTE: The second phone must be placed in the living room/parlor.
712.03.A TECHNICAL SPECIFICATIONS

712.03.A.1 SPEAKERPHONE
STANDARD GUEST ROOMS
• Telephone must have speakerphone capability
SUITE DESIGNATED ROOMS
• At least one phone must have speakerphone capability
712.03.A.2 Not Applicable to this Brand
712.03.A.3 Not Applicable to this Brand
712.03.A.4 Not Applicable to this Brand
712.03.A.5 Not Applicable to this Brand
712.03.A.6 HEARING AID COMPATIBILITY

700-16 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
700 - BUILDING OPERATIONS AND INFRASTRUCTURE

American Samoa | Guam | Puerto Rico | United States | Virgin Islands, U.S.:
All new telephones placed in service anywhere in the hotel (guest rooms, meeting rooms, lobby, and administrative areas) must comply with federal
regulations such that they are hearing aid compatible and have volume controls for the handset and speakerphone.

712.04 PUBLIC AREA TELEPHONES

There must be a minimum of one telephone that has local, credit card and toll-free number access. If a pay phone is not available, there must be a house
telephone with these dialing features available. Professionally created signage must be in place designating local, credit card and toll-free number dialing
instructions. If signage is wall mounted, it must match interior signage package.
712.04.A RESTRICTIONS
All house telephones in public areas and lobbies must be restricted from dialing directly to guest rooms. A notice must be posted stating that guest
rooms may not be dialed from that telephone, and provide instructions on how to reach the hotel operator. This notice may be included as part of the
telephone faceplate or displayed using professionally created signage. If signage is wall mounted, it must match the interior signage package.
712.04.B LOCATIONS
Americas | Europe | Middle East and Africa:
All elevator landing areas, near the lobby, meeting and conference rooms must be equipped with a house telephone that will dial only to the following
areas:
• Hotel operator
• Emergency services, as applicable law may require
Asia Pacific: All elevator landing areas, near the lobby, meeting and conference rooms must be equipped with a house telephone that will direct dial
the hotel operator.
712.04.C LOBBY
An additional house telephone is required in or near the lobby.
712.04.D ELEVATOR LANDINGS
All elevator landing areas, near the lobby, meeting and conference rooms must be equipped with a house telephone.
712.04.E MEETING ROOMS
Each meeting room must be equipped with a house telephone that can dial to the front desk and meet the Emergency Services Requirements, if
applicable.
712.04.F FITNESS CENTER
Americas:
The fitness center must be equipped with a house telephone that has the following capabilities:
• Allows direct calls to outside Emergency Responders (i.e., 911, 999, etc.)
• Allows direct calls to a location that is manned 24 hours a day
Compliance with this standard is in addition to the hotel's independent obligation to comply with all applicable laws, rules, and regulatory requirements,
for which the hotel is solely responsible.

700-17 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
700 - BUILDING OPERATIONS AND INFRASTRUCTURE

Asia Pacific | Europe | Middle East and Africa: The fitness center must be equipped with a house telephone and a panic button that can
automatically dial to the front desk and meet the Emergency Services Requirements.
712.04.G SWIMMING POOL
Americas:
The swimming pool area must be equipped with a house telephone that has the following capabilities:
• Allows direct calls to outside Emergency Responders (i.e., 911, 999, etc.)
• Allows direct calls to a location that is manned 24 hours a day
Compliance with this standard is in addition to the hotel's independent obligation to comply with all applicable laws, rules, and regulatory requirements,
for which the hotel is solely responsible.
Asia Pacific | Europe | Middle East and Africa: The swimming pool area must be equipped with a house telephone and a panic button that can
automatically dial to the front desk and meet the Emergency Services Requirements.

713.00 TELEVISIONS
713.01 GENERAL TECHNICAL SPECIFICATIONS
All televisions must meet the following requirements:
713.01.A WIDESCREEN
Widescreen (16:9) HDTV screen
713.01.B VERTICAL RESOLUTION
Minimum 1080p vertical resolution
713.01.C MPEG4
Support MPEG4 decoding
713.01.D DIGITAL TUNERS AND DECRYPTION
Digital tuners and decryption capable of receiving HD Free to Guest TV content (e.g., QAM/DVB-T/DVB-C/DVB-T2/MPEG4/Pro:Idiom/Digital Rights
Management) in the country in which the hotel is located
713.01.E COMMERCIAL / HOSPITALITY
C.E. / U.L. (CCC in China) listed for commercial / hospitality use.
713.01.F MPI /MTI PORT
United States: All new televisions must be equipped with a Multiple Protocol Interface / Multiple Television Interface (MPI/MTI) port.
713.01.G EDGE CONTROLLER SET TOP BOX
United States:
If the hotel installed UnoNet before December 31, 2019, then compliance is due December 31, 2020. For hotels that install Connected Room Edge
Controllers January 1, 2020 or later, compliance is due no more than 12 months after the installation of UnoNet.

700-18 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
700 - BUILDING OPERATIONS AND INFRASTRUCTURE

713.02 REPLACEMENT CYCLE

Televisions must not exceed 7 years of age.
713.03 SIZE AND INSTALLATION REQUIREMENTS
713.03.A PUBLIC AREA
Asia Pacific | Canada | Caribbean | Central America | Europe | Mexico | Middle East and Africa | Puerto Rico | South America:
If the lobby has a public area television, the television size must be a minimum 55" commercial HDTV. All public area TVs must comply with the
following specifications, OR meet these requirements upon replacement of the existing television:
• Televisions must be set with closed caption as default.
• All channels must be preset and appropriately identified electronically on the screen. Any channel not received must be locked (not accessible) to
guest access.
• Remote control, accessible to guests at all times.
• Power outlets, cable outlets and cords must be concealed from view behind the television.
United States:
The lobby must have a minimum 55” commercial HDTV. All public area TVs must comply with the following specifications OR meet these requirements
upon replacement of the existing television:
• Televisions must be set with closed caption as default.
• All channels must be preset and appropriately identified electronically on the screen. Any channel not received must be locked (not accessible) to
guest access.
• Remote control, accessible to guests at all times.
• Power outlets, cable outlets and cords must be concealed from view behind the television.
713.03.B FITNESS CENTER
A 32" commercial HDTV with remote control is required for fitness centers in addition to personal viewing screens (PVS) on cardio equipment. New or
replacement televisions must be a minimum 49" commercial HDTV.
• The television must be easily viewable from all equipment locations. If the television is not easily viewable from all locations, hotel must install one or
more additional televisions of the same size.
• Power and cable outlets and cords must be concealed from view behind the television or using cable management.
• Televisions must be set with closed caption as the default.
• Television must be wall or ceiling mounted. In cases where the fitness center shares a wall with a guest room, the ceiling mounted option must be
used.
• All channels must be preset and appropriately identified electronically on the screen. Any channel not received must be locked (not accessible) to
guest access.
Personal Viewing Screens (PVS) are required for cardio equipment and must comply with the following:
• All new or replacement PVS equipment must support an encrypted free-to-guest signal from head-end or set-top box input.
• Program PVS so no blank channels or channels with static are visible.

700-19 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
700 - BUILDING OPERATIONS AND INFRASTRUCTURE

• Include a channel list with the name and corresponding number of each channel (either programmed into the PVS or attached on a laminated card to
the machine).
• Order the channels alphabetically if the equipment is capable of it.
• Power and cable outlets and cords must be concealed from view behind the television using cable management.
• Televisions must be set with closed caption as the default.
• Equipment must not retain guest information. All log-in credentials and guest usage data must be cleared after each equipment use.
713.03.C GUEST ROOMS
Asia Pacific | Canada | Caribbean | Central America | Europe | Mexico | Middle East and Africa | Puerto Rico | South America:
Each hotel guest room must have a television that complies with the following specifications:
• Individual remote control.
• All channels must be preset and appropriately identified electronically on the screen. Any channel not received must be locked (not accessible) to
guest access.
• May not use set-top boxes for new contracts or installations.
Existing and new/replacement televisions must comply with the following minimum size and technology requirements:
EXISTING:
• Standard Guest Room: 37" commercial HDTV
• Resort designated hotels: 37" commercial HDTV in bedroom; 42" commercial HDTV in the parlor.
NEW/REPLACEMENT:
• All Guest Rooms: Minimum 55" commercial HDTV. Guest rooms with two TVs require a minimum 65" commercial HDTV in the parlor.
Refer to the Hilton HDTV website (www.HiltonHDTV.com) for available models and pricing from preferred providers.
United States:
Each hotel guest room must have a television that complies with the following specifications:
• Individual remote control.
• All channels must be preset and appropriately identified electronically on the screen. Any channel not received must be locked (not accessible) to
guest access.
• May not use set-top boxes for new contracts or installations.
• Internet Protocol TV (IPTV) is prohibited.
• Refer to the HDTV website (www.hiltonhdtv.com) for additional information.
Existing and new/replacement televisions must comply with the following minimum size and technology requirements:
EXISTING:
• Standard Guest Room: 37" commercial HDTV
• Resort designated hotels: 37" commercial HDTV in bedroom; 42" commercial HDTV in the parlor.
NEW/REPLACEMENT:
• All Guest Rooms: Minimum 55" commercial HDTV. Guest rooms with two TVs require a minimum 65" commercial HDTV in the parlor.
Refer to the Hilton HDTV website (www.HiltonHDTV.com) for available models and pricing from preferred providers.
713.03.D SUITES

700-20 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
700 - BUILDING OPERATIONS AND INFRASTRUCTURE

Asia Pacific | Canada | Caribbean | Central America | Europe | Mexico | Middle East and Africa | Puerto Rico | South America:
Each hotel guest room must have a television that complies with the following specifications:
• Individual remote control.
• All channels must be preset and appropriately identified electronically on the screen. Any channel not received must be locked (not accessible) to
guest access.
• May not use set-top boxes for new contracts or installations.
Existing and new/replacement televisions must comply with the following minimum size and technology requirements:
EXISTING:
• Suites: 42" commercial HDTV
• All Suites and Resort designated hotels: 37" commercial HDTV in bedroom; 42" commercial HDTV in parlor
NEW/REPLACEMENT:
• All Suites: One-room suites require a minimum 65" commercial HDTV. Suites with two TVs require a minimum 65" commercial HDTV in living room/
parlor and a minimum 55" commercial HDTV in the bedroom.
Refer to the Hilton HDTV website (www.HiltonHDTV.com) for available models and pricing from preferred providers.
United States:
Each hotel guest room must have a television that complies with the following specifications:
• Individual remote control.
• All channels must be preset and appropriately identified electronically on the screen. Any channel not received must be locked (not accessible) to
guest access.
• May not use set-top boxes for new contracts or installations.
• Internet Protocol TV (IPTV) is prohibited.
• Refer to the HDTV website (www.hiltonhdtv.com) for additional information.
Existing and new/replacement televisions must comply with the following minimum size and technology requirements:
EXISTING:
• Suites: 42" commercial HDTV
• All Suites and Resort designated hotels: 37" commercial HDTV in bedroom; 42" commercial HDTV in parlor
NEW/REPLACEMENT:
• All Suites: One-room suites require a minimum 65" commercial HDTV. Suites with two TVs require a minimum 65" commercial HDTV in living room/
parlor and a minimum 55" commercial HDTV in the bedroom.
Refer to the Hilton HDTV website (www.HiltonHDTV.com) for available models and pricing from preferred providers.
713.03.E EXECUTIVE LOUNGE
If applicable, must have a minimum 55" commercial HDTV.
713.03.F OTHER HOTEL AREAS
713.03.F.1 BAR
The bar must have at least one minimum 55" commercial HDTV.

700-21 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
700 - BUILDING OPERATIONS AND INFRASTRUCTURE

713.03.F.2 BOARDROOM
If applicable, the Boardroom must have a minimum 55" commercial HDTV.
713.03.F.3 KIDS' CLUB / DAY LOUNGE
If applicable, the Kids' Club / Day Lounge must have a minimum 49" commercial HDTV.

713.04 PROGRAMMING AND CONTENT

713.04.A CONTENT
713.04.A.1 PUBLIC AREA
Asia Pacific | Canada | Caribbean | Central America | Europe | Mexico | Middle East and Africa | South America:
• In public spaces, hotels must subscribe to a full channel lineup, including a broad selection of news (domestic and international), sports, and
entertainment channels, with a particular focus on news and sports channels.
• Televisions must be set with closed caption as default.
• All channels in the lineup that are available in HD must be provided in HD.
• All public space televisions must comply with applicable copyright laws.
• Premium movie channels are not permitted in public space.
United States:
In public spaces, hotels must subscribe to a full channel lineup, including a broad selection of news (domestic and international), sports, and
entertainment channels and multiple ESPN channels.
• Televisions must be set with closed caption as default.
• All channels in the lineup that are available in HD must be provided in HD.
• All public space televisions must comply with applicable copyright laws.
• Premium movie channels are not permitted in public space.
713.04.A.2 FITNESS CENTER
The wall-mounted TV and all new or replacement PVS equipment must support an encrypted HD free-to-guest signal from head-end or set-top box
input. Channel lineup should replicate the guest room HD channel lineup (HD channels based on market availability). Do not include any channels
that are not permitted to be displayed in a public area.
713.04.A.3 GUEST ROOMS AND SUITES
American Samoa | Guam | Puerto Rico | United States | Virgin Islands, U.S.:
Consult the Hilton HDTV website (www.hiltonHDTV.com) for additional information.
An interactive electronic program guide (IPG/EPG) is required when new HDTVs are purchased. The guide may be native to the television or
provided by an external service provider. The guide must list all channels and programs available in the hotel and allow guests to navigate to
channels directly. Connected Room satisfies this requirement.
The hotel must provide the following channel lineup:
Asia Pacific | Caribbean | Central America | Europe | Mexico | Middle East and Africa | South America:

700-22 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
700 - BUILDING OPERATIONS AND INFRASTRUCTURE

Channels must include:

• All popular local standard broadcast channels
• News channels (minimum of two), e.g., CNN, CNBC, BBC News, and/or Bloomberg TV
• Sports channel available in all guest rooms OR the hotel bar
• A minimum of 10 international channels where commercially available. Nationality/language depending on the hotel’s largest nationality
contribution to occupancy.
• A minimum of two channels must be in English.
• High-definition free-to-guest (HD FTG) channels must be introduced based on market availability.
• An interactive electronic program guide (IPG/EPG) is required when new HDTVs are purchased. The guide may be native to the television or
provided by an external service provider. The guide must list all channels and programs available in the hotel and allow guests to navigate to
channels directly. Connected Room satisfies this requirement.
Consult the Hilton HDTV website (www.HiltonHDTV.com) for recommended channels.
Canada:
A minimum of 40 channels must be provided free of charge in all guest rooms. At least 21 of these channels must be provided in HD, including:
• NBC, ABC, CBS, and FOX
• At least three high-definition (HD) local Canadian channels appropriate to the hotel’s province, including French-language channels (if applicable).
• At a minimum, 14 additional premium news, sports, and entertainment HD FTG channels. Select from the following list as well as additional
offerings from the FTG provider:
• CNN HD
• TSN HD
• TSN2 HD
• The Score HD
• Sportsnet HD
• Golf HD
• Speed HD
• National Geographic HD
• History HD
• American Movie Classics HD
• Movie Time HD
• TCM HD
• Showcase HD
• A&E HD
• TLC HD
• Global HD
• The remaining 19 channels must include a mix of the most popular news, sports, and entertainment channels.

700-23 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
700 - BUILDING OPERATIONS AND INFRASTRUCTURE

Consult the Hilton HDTV website (www.HiltonHDTV.com) for additional information.

Effective December 31, 2020, all hotels must provide a minimum of 40 HD channels.

An interactive electronic program guide (IPG/EPG) is required when new HDTVs are purchased. The guide may be native to the television or
provided by an external service provider. The guide must list all channels and programs available in the hotel and allow guests to navigate to
channels directly. Connected Room satisfies this requirement.
713.04.A.3.a LOCAL CHANNELS
American Samoa | Guam | Puerto Rico | United States | Virgin Islands, U.S.:
The hotel must offer the following Local Channels:
• NBC HD
• ABC HD
• CBS HD
• FOX HD
• CW HD
713.04.A.3.b PREMIUM MOVIE CHANNELS
American Samoa | Guam | Puerto Rico | United States | Virgin Islands, U.S.:
Existing Contract:
• HBO HD or Showtime HD
• Optional: The hotel may add up to 4 HBO channels to replace any of the channels listed below:
• History Standard or HD
• National Geographic Standard or HD
• MTV OR Chinese Channel Standard or HD
• E! Standard or HD
• Lifetime Standard or HD
• Disney Standard or HD
• Disney Jr. Standard or HD
• Nickelodeon Standard or HD
• FreeForm Standard or HD
• PBS Standard or HD
The hotel must comply with one of the 2 blocks of 5 Premium Movie Channels, listed below, for a new contract, renewal of existing contract, or
by December 31, 2020, whichever comes first:
• HBO HD
• HBO2 HD
• HBO Family HD
• HBO Zone HD

700-24 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
700 - BUILDING OPERATIONS AND INFRASTRUCTURE

• HBO Signature HD or HBO Comedy HD

OR
• Showtime HD
• Showtime2 HD
• Showtime Showcase HD
• The Movie Channel HD
• Starz-Encore HD or IFC HD
713.04.A.3.c NEWS AND INFORMATION CHANNELS
American Samoa | Guam | Puerto Rico | United States | Virgin Islands, U.S.:
Existing Contract:
• MSNBC HD
• CNN HD
• CNBC Standard OR HD
• Fox News HD
• Headline News Standard OR HD
• Bloomberg Standard OR HD
• Weather Channel (or equivalent) Standard OR HD
The hotel must comply with the below news and information channels for a new contract, renewal of existing contract, or by December 31,
2020, whichever comes first:
• MSNBC HD
• CNN HD
• CNBC HD
• Fox News HD
• Headline News HD
• Weather Channel (or equivalent) HD
713.04.A.3.d SPORTS CHANNEL
American Samoa | Guam | Puerto Rico | United States | Virgin Islands, U.S.:
Existing Contract:
• ESPN HD
• ESPN2 HD
• ESPN News Standard OR HD
• ESPNU Standard OR HD
The hotel must comply with the below sports channels for a new contract, renewal of existing contract, or by December 31, 2020, whichever
comes first:
• ESPN HD

700-25 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
700 - BUILDING OPERATIONS AND INFRASTRUCTURE

• ESPN2 HD
• Fox Sports 1 HD
713.04.A.3.e ENTERTAINMENT AND FAMILY CHANNELS
American Samoa | Guam | Puerto Rico | United States | Virgin Islands, U.S.:
Existing Contract:
• TBS HD
• TNT HD
• USA HD
• Comedy Central HD
• Discovery HD
• FX HD
• Food Network HD
• HGTV HD
• A&E HD
• Cartoon Network HD
• AMC HD
• Bravo HD
• Travel HD
• History Standard OR HD*
• National Geographic Standard OR HD*
• MTV or Chinese Channel Standard OR HD*
• E! or Chinese Channel Standard OR HD*
• Lifetime Standard OR HD*
• Disney Standard OR HD*
• Disney Jr. Standard OR HD*
• Nickelodeon Standard OR HD*
• FreeForm Standard OR HD*
• PBS Standard OR HD*
NOTE: Up to 4 channels marked with an asterisk (*) may be replaced with optional premium channels.
The hotel must comply with the below entertainment and family channels for a new contract, renewal of existing contract, or by December 31,
2020, whichever comes first:
• TBS HD
• TNT HD
• USA HD
• Comedy Central HD
• Discovery HD

700-26 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
700 - BUILDING OPERATIONS AND INFRASTRUCTURE

• FX HD
• Food Network HD
• HGTV HD
• A&E HD
• Cartoon Network HD
• AMC HD
• Bravo HD
• History HD
• National Geographic HD
• MTV or Chinese Channel HD
• E! or Chinese Channel HD
• Lifetime HD
• Disney HD
• Nickelodeon HD
• FreeForm HD
• PBS HD
713.04.B PROGRAMMING
713.04.B.1 CHANNEL GROUPS
Television channels must be grouped by genre if the FTG system is capable: local networks, premium movie channels, news, sports, and
entertainment. Within each genre, HD channels should be first, followed by standard definition (SD) channels. Analog channels must not be
stretched; they must be displayed in native 4:3 ratio.
713.04.B.2 DUPLICATION
Channels offered in HD do not need to be duplicated in analog unless required by the content provider.
713.04.C ON-DEMAND
Asia Pacific | Canada | Caribbean | Central America | Europe | Mexico | Middle East and Africa | Puerto Rico | South America: Connected
Room will require the removal of all other video-on-demand (VOD), casting (e.g., Chromecast), and "over-the-top" (streaming) content (e.g., Netflix,
Hulu, Amazon Prime Video, etc.) services. Hotels that currently have these services are encouraged to remove them at the time of contract or waiver
expiration.

If the hotel provides on-demand content, the following standards apply:

United States: Connected Room is the Brand-approved interactive services solution. Other video-on-demand (VOD), casting (e.g., Chromecast, Sonifi
Staycast), or "over-the-top" (streaming) content (e.g., Netflix, Hulu, Amazon Prime Video, etc.) services are not permitted. Hotels that currently have
these services must remove them at the time of contract or waiver expiration.

700-27 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
700 - BUILDING OPERATIONS AND INFRASTRUCTURE

If the hotel provides on-demand content, the following standards apply:

713.04.C.1 ADULT CONTENT
Adult content is not permitted.
713.04.C.2 BLOCKED SERVICES
When on-demand content is available, system infrastructure must include functionality that allows guests to block some or all on-demand content.

714.00 Not Applicable to this Brand

715.00 Not Applicable to this Brand
716.00 GUEST LAUNDRY
If the hotel offers a guest laundry facility it must comply with the following:
716.01 Not Applicable to this Brand
716.02 OPERATING INSTRUCTIONS
Operating instructions must be provided for all guest laundry equipment, including Brand-approved signage for washer and dryer cycle times.
716.03 LAUNDRY PRODUCTS
A laundry products vending machine, or products available for sale at the front desk or in the gift shop, must be provided. If laundry products are sold at the
front desk or in the gift shop, professional signage must be mounted on the guest laundry wall stating availability and location.

717.00 Not Applicable to this Brand

718.00 PUBLIC RESTROOMS
718.01 AMENITIES
The following items must be provided in public restrooms:
718.01.A PAPER TOWELS
Paper towels, wash cloths and/or hand dryer (if applicable)
718.01.B LIQUID SOAP
718.01.C TOILET TISSUE
718.01.D FACIAL TISSUE
718.01.E DISPOSABLE SANITARY COVERS
Disposable sanitary covers for baby changing station
718.01.F Not Applicable to this Brand
718.01.G Not Applicable to this Brand

700-28 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
700 - BUILDING OPERATIONS AND INFRASTRUCTURE

718.01.H TOILET SEAT COVERS

719.00 SMOKING POLICY

719.01 MINIMUM INVENTORY
The hotel may designate up to 100 percent of its total room inventory as non-smoking. For the purpose of these Standards, ”vaping” or use of electronic
cigarettes/vaporizers is considered the same as smoking.
NOTE: It is recommended that the hotel consider market expectation before converting to 100 percent non-smoking.
719.02 AIR PURIFICATION
A Brand approved Air Purification System is recommended in all smoking guest rooms.
719.03 GUEST ROOM DEEP CLEANING
The hotel must implement a documented deep cleaning process that is completed at least every three months.
719.04 SMOKING FINES
A penalty not to exceed $300 USD (or local equivalent) may be charged for smoking in a non-smoking guest room. If the hotel elects to implement fee
notification signage within the guest room, it must be procured from marKIT.
719.05 SMOKING POLICY DOCUMENTATION
Guests must not be required to sign a policy that in any way confirms additional fees associated with smoking in a non-smoking room.
719.06 OUTDOOR SMOKING AREAS
The hotel must provide an outdoor smoking area that complies with local law and provides the following:

719.06.A TRASH RECEPTACLE

Ignition resistant trash receptacle
719.06.B ASH TRAY/RECEPTACLE
Ignition resistant ash tray/receptacle
719.06.C PLACEMENT
Both items must be placed a minimum of 25 feet/8 meters away from any guest entry.

719.07 CONVERSION TO SMOKE FREE

If the hotel is designated as 100 percent non-smoking it must comply with the following requirements:
719.07.A DEEP CLEANING
A deep cleaning process must be completed on all rooms being converted to non-smoking prior to being placed in inventory.
719.07.B GUEST FACING SYSTEMS

700-29 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
700 - BUILDING OPERATIONS AND INFRASTRUCTURE

The hotel must ensure that all of its smoking/non-smoking information is accurate and updated as needed on all guest facing systems.

720.00 Not Applicable to this Brand

721.00 ENGINEERING AND MAINTENANCE
721.01 THIRD-PARTY ENGINEERING AND MAINTENANCE
Each hotel must develop a formal quality control system. The system must be designed to ensure that the hotel is maintained in optimum condition. Hotel
condition will be measured during the hotel’s quality assurance evaluation.
If the guest room engineering is outsourced to a third-party operator, the engineering operator must comply with all physical, cleanliness and Service Delivery
standards and is subject to periodic QA audits. The hotel must ensure compliance. Non-compliance with Brand Standards by a third-party operator
constitutes non-compliance by the hotel.
721.02 SYSTEMATIC QUALITY CONTROL
Each hotel must develop a formal quality control system. The system must be designed to ensure that the hotel is maintained in optimum condition. Hotel
condition will be measured during the hotel’s quality assurance evaluation.

722.00 HOUSEKEEPING
722.01 Not Applicable to this Brand
722.02 PUBLIC AREA CLEANING PROGRAM
All areas in the hotel (including back of the house areas such as the kitchen, storage areas and offices) must be kept to the highest cleanliness standards.
Hotel cleanliness will be measured during the hotel’s quality assurance evaluation.
722.03 GUEST ROOM CLEANING PROGRAM
722.03.A CLEANING SCHEDULE
All guest rooms and bathrooms must be fully serviced and cleaned on a daily basis, unless the hotel is participating in the Brand Approved
Housekeeping Opt Out Program, Choose to Be Green.
RESIDENCE DESIGNATION ONLY:
Full housekeeping service must be offered a minimum of three times a week with additional service available upon request. Additional housekeeping
service may be offered at a cost to the guest.
722.03.B SERVICE OPTIONS
Light-touch (or stay over) services are not permitted. The hotel is not permitted to provide guest incentives (e.g., Honors points, vouchers, etc.) for
reduced service.

722.04 Not Applicable to this Brand

722.05 Not Applicable to this Brand
722.06 TURNDOWN SERVICE

700-30 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
700 - BUILDING OPERATIONS AND INFRASTRUCTURE

Americas | Europe: The hotel may choose to provide turndown service. This service includes folding down or removing bedding, replenishing used towels
(based on Conserve to Preserve guidelines) and wiping down bathroom surfaces. Guest’s personal clothing, toiletries and other articles must be straightened
and left in the same place they were found. Wastebaskets and ashtrays must be cleaned; draperies and lighting must be adjusted.
Asia Pacific: Turndown services must be provided for all suites and executive “designated” guest rooms. This service includes folding down or removing
bedding, replenishing used towels (based on Conserve to Preserve guidelines) and wiping down bathroom surfaces. Guest’s personal clothing, toiletries and
other articles must be straightened and left in the same place they were found. Wastebaskets and ashtrays must be cleaned; draperies and lighting must be
adjusted.
Middle East and Africa | Turkey: Turndown services must be provided for each guest room. This service includes folding down or removing bedding,
replenishing used towels (based on Conserve to Preserve guidelines) and wiping down bathroom surfaces. Guest’s personal clothing, toiletries and other
articles must be straightened and left in the same place they were found. Wastebaskets and ashtrays must be cleaned; draperies and lighting must be
adjusted.
722.07 GLASSWARE AND DISHWARE SANITATION
Americas | Asia Pacific | Europe | Middle East and Africa:
All used coffee pots, coffee mugs, and glassware must be removed from the guest room and washed in a commercial dishwasher. Sanitized glassware must
be replaced from the guest room.
Chemical sanitation is not permitted.
Australasia: All used coffee pots, coffee mugs, and glassware must be removed from the guest room and washed in a commercial dishwasher. Sanitized
glassware must be replaced from the guest room. Chemical sanitation is permitted in existing hotels. Chemical sanitation is not permitted in new build
properties.
722.08 DEEP CLEANING PROGRAM
An inspection and deep cleaning schedule for all guest rooms must be carried out with a minimum frequency of every 6 months.
722.09 MATTRESS ROTATION
The hotel must implement and document a mattress labeling and turning schedule in accordance with manufacturer’s guidelines.
722.10 PEST ACTIVITY RESPONSE
• The hotel must have a pest control treatment program in place, provided by a licensed pest control company.
• Certification by the pest control company is required (if available in local jurisdiction), and must be kept on file and made available to the Quality Assurance
auditor upon request.
• If the hotel tests positive for pest activity by a licensed pest control company, it will be required to comply with this provision within 30 days of receiving
such positive test result.
• A follow-up inspection after the initial treatment by the pest company must take place and a certificate of clearance must be issued before the room is
released for occupancy.
• The hotel must make arrangements with the pest control company for three subsequent visits over the two months following the initial treatment of any
guest room that tested positive for pests. All rooms treated during the initial visit must be treated during the follow-up visits.

700-31 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
700 - BUILDING OPERATIONS AND INFRASTRUCTURE

• Guest rooms where pest activity (e.g., bed bugs) is found must be taken out of inventory until they have been inspected by a pest control company.
• Infested guest rooms must be taken out of inventory for at least 48 hours after the initial treatment, or for as long as the pest company determines.
• If pest activity is detected in a guest room, the guest rooms above, on both sides, and below the infested room must be inspected and treated (if needed)
to prevent migration of the pest from the affected guest room.
• If the hotel has rollaway or sofa beds, they must be included in the pest treatment program.
722.11 Not Applicable to this Brand
722.12 FREQUENCY OF LINEN CHANGE
Americas:
Room attendants must change sheets every third day of a guest’s stay and on check-out, unless any of the following occur:
• Guest requests that their sheets be changed;
• Linen is stained or damaged in any way;
• There is a discrepancy between Front Office and Housekeeping on the room status.
• Guest is participating in the Choose to be Green Housekeeping Opt Out Program. For details, see Standard 722.15.
Europe | Middle East and Africa:
Room attendants must change sheets every third day of a guest’s stay and on check-out, unless any of the following occur:
• Guest requests that their sheets be changed by placing a specific card on the pillow or calling the Housekeeping Department;
• Linen is stained or damaged in any way; or
• There is a discrepancy between Front Office and Housekeeping on the room status.
• Guest is participating in the Choose to be Green Housekeeping Opt Out Program.
• Hotel opts to change sheets more often.
NOTE:The Choose to be Green Housekeeping Opt Out Program is currently under review by the Brand. Once developed and communicated, all hotels
must adhere to these standards.
722.13 FREQUENCY OF TERRY CHANGE
Room attendants only change towels on check-out or when the towels are on the floor or in the bathtub unless any of the following occur:

• Guest requests to have towels changed by calling the Guest Service Hotline or Housekeeping Department;
• The terry is stained or damaged; or
• There is a discrepancy between Front Office and Housekeeping on the room status.
722.14 Not Applicable to this Brand
722.15 HOUSEKEEPING OPT OUT PROGRAM
Americas:
The hotel must comply with the following minimum requirements for the Choose to be Green Housekeeping Opt Out Program:
• The Choose to be Green Program is the only Housekeeping Opt-Out Program approved by the Brand. No other variations or alternative incentives are
permitted.

700-32 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
700 - BUILDING OPERATIONS AND INFRASTRUCTURE

• The In-Room Housekeeping Opt-Out Card (available on marKIT) must be provided in each guest room.
• Hilton Honors Incentive Points (HIPs) request forms must be submitted weekly.
Compliance is required by March 31, 2020.

NOTE: Please refer to the Choose to be Green Program Guide for specific guidelines.

723.00 BUILDING EXTERIOR AND GROUNDS

723.01 FLAG DISPLAY
Asia Pacific | Canada | Caribbean | Central America | Europe | Mexico | Middle East and Africa | South America: If a hotel chooses to display a flag,
the country flag (based on the location of the hotel) is required to be flown. Brand and state flags are optional unless mandated by local law. If a flag is flown
at night, the flag pole and/or area must be appropriately lit.
China:
The following flags must be flown in accordance with applicable law:
• NATIONAL FLAG (higher than the other three flags)
• HOTEL BRAND FLAG (placed on the inner right or left)
• OWNER’S COMPANY FLAG (placed on the outer right or left)
• PROVISIONAL FLAG (May be used for VIP guests in cases where their company or country flag must be flown, placed on the outer right or left)
Guam | Puerto Rico | United States | Virgin Islands, U.S.:
If a hotel chooses to display a flag, the country flag (based on the location of the hotel) is required to be flown. Brand and state flags are optional unless
mandated by local law. If a flag is flown at night, the flag pole and/or area must be appropriately lit.
The hotel must comply with the rules for care and display of the United States Flag as stated in Chapter 1 of Title 4 of the United States Code (4 U.S.C. § 1).
723.02 Not Applicable to this Brand
723.03 Not Applicable to this Brand
723.04 Not Applicable to this Brand
723.05 Not Applicable to this Brand
723.06 TEMPORARY STORAGE UNITS
Temporary storage structures must be approved by the Brand prior to installation. The hotel must submit a waiver that includes specific dates of installation
and removal for consideration. Any temporary storage structures installed by the hotel or applicable third-party must comply with all physical and cleanliness
standards of the Brand and is subject to periodic QA inspection by the Brand.
The hotel is responsible for ensuring compliance. Non-compliance with Brand Standards by a third-party operator will be treated by the Brand as if the non-
compliance were by the Operator.
Vendors must be required to conceal the area using fencing and camouflage netting in an appropriate manner.

724.00 Not Applicable to this Brand

700-33 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
700 - BUILDING OPERATIONS AND INFRASTRUCTURE

725.00 SUSTAINABILITY
725.01 LIGHTSTAY
The hotel must utilize LightStay, Hilton's Travel with Purpose performance measurement platform. All requirements below refer to LightStay functionality. New
hotels must comply with all Brand Standards in this section within three months of opening.
725.01.A PROPERTY AND OPERATIONS SURVEY
The hotel must complete its property survey and operations survey. These two surveys must be reviewed and updated every year before April 30.
725.01.B ENERGY, WATER AND WASTE
The hotel must input the following data on a monthly basis:
• All applicable energy sources' consumption and cost including electric, steam, gas, solar PV, etc.
• All applicable water sources' consumption and cost including municipal water, "grey" water, etc.
• All applicable waste streams' output and cost including solid waste, recycling, food/organic waste, hazardous waste, etc.
• All applicable volunteering events including Earth Week, Careers@Hilton, or Global Week of Service events, including number of people impacted.
• All applicable donations, including food donation, soap, toiletries, linens, FF&E, etc.
The hotel must correct all alerts for missing, incomplete or outside range data within 30 days of the alert.
725.01.C REDUCTION GOALS
• The hotel must have annual energy, water, and waste reduction goals.
These goals must be reviewed and saved on LightStay™ before April 30 of each year.
725.01.D IMPROVEMENT PROJECTS
The hotel must have three improvement projects, one per each of the areas mentioned above (energy, water and waste), either active, or completed
within the past six months. The hotel must track the progress of its improvement projects on LightStay.

725.02 RESPONSIBLE SOURCING

725.02.A EGG SOURCING
The hotel must transition its sourcing of eggs to cage-free or free-range eggs as it becomes available in the local market.
Belgium | Bulgaria | Denmark | France | Germany | Greece | Hungary | Italy | Luxembourg | Malta | Netherlands | Poland | Portugal | Spain |
Sweden | Switzerland | Turkey | United Kingdom | United States: All sourcing of eggs (shell and liquid) must be from cage-free or free-range hens.
725.02.B PORK SOURCING
For the purposes of this brand standard, group housed-pork is defined as keeping sows for less than 6 weeks in gestation crates.
This includes fresh and frozen pork, ham, sausages and bacon but excludes other cooked meats, speciality charcuterie and pork ingredients in
prepared dishes.

The hotel must transition all sourcing of pork to gestation crate-free pork as it becomes available in the local market. Until gestation crate-free pork is
available, the hotel must transition its sourcing of pork to group-housed pork if it is available in the local market.

700-34 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
700 - BUILDING OPERATIONS AND INFRASTRUCTURE

Austria | Belgium | Bulgaria | France | Germany | Greece | Italy | Luxembourg: For the purposes of this brand standard, gestation crate-free pork is
defined as keeping sows for 4 days or less in gestation crates.

All sourcing of pork must be from gestation crate-free pork by June 30, 2020. This includes fresh and frozen pork, sausages, bacon and ham but
excludes other cooked meats, speciality charcuterie and pork ingredients in prepared dishes.
Canada | United States: For the purposes of this brand standard, group-housed pork is defined as keeping sows for less than six weeks in gestation
crates.

All sourcing of pork (excluding charcuterie and pork ingredients in prepared dishes) must be from group housed pork by December 31, 2022.

Sourcing should transition to gestation crate-free pork as it becomes readily available*.

*Readily available is defined as without proprietary production or distribution stocking at a normalized market cost.
Denmark | Netherlands | Sweden | United Kingdom: For the purposes of this brand standard, gestation crate-free pork is defined as keeping sows
for 4 days or less in gestation crates.

All sourcing of sausages and bacon must be from gestation crate-free pork by June 30, 2019.

All sourcing of remaining pork must be from gestation crate-free pork by June 30, 2020. This includes fresh and frozen pork and ham but excludes
other cooked meats, speciality charcuterie and pork ingredients in prepared dishes.
725.02.C ENDANGERED SPECIES
All food and beverage operations contained within or provided by the hotel (including third-party operations) must ensure compliance with applicable
laws and Hilton sustainability commitments. In line with Hilton's global sustainable seafood goals, the hotel must eliminate the procurement of
endangered species identified by World Wildlife Fund (WWF) utilizing the International Union for Conservation of Nature (IUCN) and Convention of
International Trade in Endangered Species of Wild Fauna and Flora (CITES) rankings - unless procured from Marine Stewardship Council (MSC) or
Aquaculture Stewardship Council (ASC) certified sources. This includes shark fin, humphead wrasse, etc. Please refer to the detailed list of
endangered species here:
https://lobby.hilton.com/departments/corpresponsibility/Pages/ResponsibleSourcing.aspx

725.03 ENERGY EFFICIENCY SCHEME

United Kingdom:
The Hotel must comply with CRC Energy Efficiency Scheme Order 2010 (The “Order”). The Order is a mandatory emissions trading scheme for large
businesses and public sector organizations. Pursuant to the Order, companies are required to: 1) submit a report showing which of the System’s overall
emissions are covered by the Order; 2) submit an Annual Report showing what the System’s overall emissions were during each fiscal year; 3) produce an
Evidence Pack providing supporting information for each report; and 4) buy carbon allowances to cover the amount of CO2 emitted by the System. In order
to comply with the Order, Owners are required to:

700-35 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
700 - BUILDING OPERATIONS AND INFRASTRUCTURE

• Take and record meter readings for all fiscal meters at the hotel each month, and register these meter readings on our required form (the “Evidence
Pack”);
• Keep the Evidence Pack up to date at all times. A copy of the Evidence Pack may be found here;
• Submit Evidence Packs for the preceding reporting year on or before April 30 of each calendar year to CRC_engineeringopseurope@hilton.com to allow
the calculation of CO2 emissions for subsequent submission to the Environment Agency (EA); and
• Pay for the purchase of the hotel’s carbon allowances. Payment is made by the Brand to the Environment Agency (EA) on each Owner’s behalf. Each
hotel will be required to reimburse the Brand for this payment on or before the last working day of October of each calendar year.
NOTE: The Brand reserves the right to charge Owners for the administration of this Brand Standard in the future.
725.04 RECYCLING PROGRAMS
Austria | Belgium | Canada | Dominican Republic | Finland | France | Germany | Greece | Ireland | Italy | Luxembourg | Netherlands | Norway |
Poland | Portugal | Spain | Sweden | Switzerland | United Kingdom | United States: RECYCLING PROGRAMS
725.04.A Not Applicable to this Brand
725.04.B CLEAN THE WORLD
Austria | Belgium | Finland | France | Germany | Greece | Iceland | Ireland | Italy | Luxembourg | Netherlands | Norway | Poland | Portugal |
Spain | Sweden | Switzerland | United Kingdom: The hotel must recycle all used soap bars through the Brand-approved program, Clean the World.

Compliance is due June 30, 2020.

PATH: LOBBY > DEPARTMENTS > CORPORATE RESPONSIBILITY > ENVIRONMENTAL IMPACT > WASTE > RECYCLE SOAP
Canada | Dominican Republic | United States: The hotel must recycle all used soap bars through the Brand-approved program, Clean the World.

Compliance is due January 1, 2020.

PATH: LOBBY > DEPARTMENTS > CORPORATE RESPONSIBILITY > ENVIRONMENTAL IMPACT > WASTE > RECYCLE SOAP

725.05 LINEN / TERRY RE-USE PROGRAM

The hotel must participate in the Conserve to Preserve program (or other Brand-approved terry and linen re-use program detailed in Standard 722.12 and
722.13).

726.00 SIGNAGE
726.01 EXTERIOR SIGNAGE
Hotels with existing exterior signage, featuring outdated Brand marks, must comply with these standards at the time of replacement, renovation or application
of a Product Improvement Plan.
726.02 Not Applicable to this Brand

700-36 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
700 - BUILDING OPERATIONS AND INFRASTRUCTURE

726.03 Not Applicable to this Brand

726.04 Not Applicable to this Brand
726.05 Not Applicable to this Brand
726.06 DIAMOND PARKING
If Diamond parking is offered, all spots must be clearly identified using the Diamond member reserved parking signage available on marKIT.
726.07 Not Applicable to this Brand
726.08 Not Applicable to this Brand
726.09 Not Applicable to this Brand
726.10 Not Applicable to this Brand
726.11 FRONT DESK SIGNAGE
The hotel must deploy the collateral elements detailed below. All collateral must be procured and/or printed as specified on marKIT. Collateral that is not
identified on marKIT is strictly prohibited without prior approval from the Brand and Hilton Honors team.
726.11.A HILTON HONORS
Hilton Honors Check-In Signage
726.11.B Not Applicable to this Brand
726.11.C Not Applicable to this Brand
726.11.D BRAND MARKETING COUNTER CARDS
Brand marketing counter cards (if applicable)
726.11.E PRIORITY QUEUING
If the hotel chooses to offer queuing, it must use the designated Hilton Honors Priority Check-in Sign.
The following signage is optional:
• General Check-in Sign (to differentiate between the lines)
• Priority Check-in Locator Sign (is recommended if the priority check-in area is not immediately visible).
• Signage must be procured from the brand-approved vendor as detailed on marKIT.
For additional detail, please refer to the Priority Queuing guidelines on THE LOBBY > BRANDS > HILTON HONORS > HILTON WAY SERVICE
STANDARDS.

726.12 Not Applicable to this Brand

726.13 FITNESS CENTER
726.13.A ENTRANCE SIGNAGE

700-37 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
700 - BUILDING OPERATIONS AND INFRASTRUCTURE

Brand signage such as 'Fitness by [BRAND]' is required. The requirement for Brand Signage can also be satisfied using a '[BRAND] by Precor' sign.
The '[BRAND] Fitness by Precor' sign is optional and is only allowed when 100 percent Precor equipment is installed.
726.13.B Not Applicable to this Brand
726.13.C SAFETY AND EMERGENCY INSTRUCTIONS
Brand approved Rules & Safety Guidelines signage is required. This item can be created and sourced locally utilizing the text specs provided by
Fitness@Hilton.com. Brand Signage such as ’Fitness by Hilton’ is required. The requirement for Brand Signage can also be satisfied using a ‘Hilton
Fitness by Precor’ sign. The ‘Hilton Fitness by Precor’ sign is optional and is only allowed when 100 percent Precor equipment is installed.

726.14 SWIMMING POOL AND WHIRLPOOL

726.14.A HOURS OF OPERATION
Pool operating hours must be prominently posted at all pool area entrances.

726.15 Not Applicable to this Brand

726.16 Not Applicable to this Brand
726.17 MEETING AND CONVENTION SPACE
• If digital signage is used, displayed content must comply with the Brand Identity Guidelines available on marKIT.
• All guest facing meeting information must be accurately posted one hour prior to the meeting start time outside the meeting room and on hotel reader
boards.
726.18 INTERIOR SIGNAGE
Interior Signage – Hotels with existing interior signage, featuring outdated Brand marks, must comply with these standards at the time of replacement,
renovation or application of a Product Improvement Plan.

727.00 Not Applicable to this Brand

728.00 AUTOMATED TELLER MACHINE (ATM)
Americas:
A cash machine/ATM must be located in the hotel. When installed, the ATM must meet these minimum requirements:
• ATMs must not be installed in the immediate front desk area and must be hidden from the lobby area due to aesthetic reasons.
• ATMs must be under closed circuit television monitoring 24 hours a day.
Asia Pacific:
A cash machine/ATM is optional. If provided, it must be located in the hotel. When installed, the ATM must meet these minimum requirements:
• ATMs must not be installed in the immediate front desk area and must be hidden from the lobby area due to aesthetic reasons.
• ATMs must be under closed circuit television monitoring 24 hours a day.
Europe | Middle East and Africa:

700-38 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
700 - BUILDING OPERATIONS AND INFRASTRUCTURE

A cash machine/ATM must be located in the hotel. If a cash machine/ATM is within 500m or a 5 minute walk, then a cash machine/ATM is not required in the
hotel. When installed, the ATM must meet these minimum requirements:
• ATMs must not be installed in the immediate front desk area and must be hidden from the lobby area due to aesthetic reasons.
• ATMs must be under closed circuit television monitoring 24 hours a day.
729.00 BUSINESS CENTER
Business center and connectivity station are optional. If the hotel chooses to offer a connectivity zone, it is recommended that it be located adjacent to or near
meeting function spaces. The connectivity zone cannot be located in the lobby or in a highly trafficked non-meeting space public area. If the hotel does not
have a business center or connectivity station, the hotel must offer printing capabilities for guests.
Compliance is required by December 31, 2021.
729.01 HOURS OF OPERATION
• The business center or connectivity zone must be open and available to guests 24 hours a day, seven days a week.
• If the business center is located in an enclosed area it must be accessible via key card.
• The connectivity zone must be open and available to guests 24 hours a day, seven days a week.
729.02 Not Applicable to this Brand
729.03 SUPPORT
In compliance with the Hilton Business Center solution the hotel must ensure that support is available 24 hours a day, seven days a week.
729.04 TECHNOLOGY SOLUTION
Americas:
The hotel must comply with the Information Privacy Standards and the Business Center Security Standards.
Utilizing Hilton’s Global Business Center Solution and approved vendors, the hotel must provide the following:
• Free-to-guest access, including internet access and printing
• Two workstations (hardware and software) OR Tablets (minimum 2)
NOTE: Additional workstations are recommended if the hotel has more than 250 rooms. Additional workstations must be selected from the Brand's solution
provider program.
• One black and white laser printer
• Brand-approved business center security software
• Remote printing software (OPTIONAL)
• Current Microsoft Office or iWork Software, as applicable
• Guest User Interface
ADDITIONAL SERVICES:
If not available in the Business Center and/or Connectivity Zone, fax, copy and shipping supplies and services must be provided at the Front Desk with
appropriate signage in the Business Center and/or Conectivity Zone.
Asia Pacific | Europe | Middle East and Africa:
The hotel must comply with the Information Privacy Standards and the Business Center Security Standards.

700-39 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
700 - BUILDING OPERATIONS AND INFRASTRUCTURE

If the hotel provides a self-service business center or a connectivity zone, it must offer:
• Brand-approved workstations or tablets
• Free-to-guest access, including Internet access and printing
• Brand-approved business center security software
• Current Microsoft Office or iWork Software, as applicable
• Guest User Interface
729.05 PRICING
The self-service business center/connectivity zone must be available on a complimentary basis year-round, 24 hours a day, to all guests.

700-40 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
800 - IDENTITY, SALES, AND DISTRIBUTION

IDENTITY, SALES, AND DISTRIBUTION

800-

800 - IDENTITY, SALES, AND DISTRIBUTION

801.00 HILTON TRADEMARKS AND LOGOS ............................................................................................................................ 800-2

802.00 BRAND IDENTITY............................................................................................................................................................ 800-2
803.00 BRAND TRADEMARKS ................................................................................................................................................... 800-3
804.00 BRAND PUBLIC RELATIONS.......................................................................................................................................... 800-3
805.00 ADVERTISING ................................................................................................................................................................. 800-4
806.00 HOTEL COLLATERAL AND IDENTITY ITEMS ............................................................................................................... 800-5
807.00 ENDORSED BRANDED PROPERTIES ........................................................................................................................ 800-13
808.00 HOTEL WEBSITE .......................................................................................................................................................... 800-13
809.00 MICROSITES ................................................................................................................................................................. 800-15
810.00 MOBILE APPLICATIONS ............................................................................................................................................... 800-17
811.00 BRAND CLUSTER SITES .............................................................................................................................................. 800-17
812.00 ONLINE IMAGERY......................................................................................................................................................... 800-17
813.00 SOCIAL MEDIA .............................................................................................................................................................. 800-18
814.00 ROOM RATES................................................................................................................................................................ 800-20
815.00 PROPERTY INFORMATION .......................................................................................................................................... 800-25
816.00 RESERVATIONS PROCESSING ................................................................................................................................... 800-26
817.00 ACCREDITED INTERMEDIARIES, CHANNELS, AND PRODUCTS ............................................................................800-28
818.00 DISTRIBUTION .............................................................................................................................................................. 800-28
819.00 DEMAND GENERATION AND ECOMMERCE .............................................................................................................. 800-30
820.00 SENIOR RATE PROGRAM............................................................................................................................................ 800-30
821.00 TRAVEL AGENT COMMISSION PROGRAM ................................................................................................................ 800-32
822.00 GO HILTON .................................................................................................................................................................... 800-33
823.00 OWNER&#39;S RECOGNITION PROGRAM ................................................................................................................ 800-36

800-1 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
800 - IDENTITY, SALES, AND DISTRIBUTION

IDENTITY, SALES, AND DISTRIBUTION Effective March 2019: If the hotel is not in compliance with any of the Identity, Sales, and Distribution Brand Standards,
including the unauthorized use of Hilton trademarks or using non-accredited intermediaries or channels, Hilton may charge a Non-Compliance Fee (of up to $500), for
each instance of non-compliance, to compensate us for damage to the Brand’s reputation and for the additional work caused by your non-compliance. This fee is in
addition to any other applicable consequences and remedies for non-compliance.

801.00 HILTON TRADEMARKS AND LOGOS

Hilton trademarks and logos must be used according to the guidelines posted on marKIT.
PATH: THE LOBBY > MY APPLICATIONS > HILTON MARKIT - MARKETING TOOLKIT
802.00 BRAND IDENTITY
The hotel shall not use the Hilton Mark, the Brand logo or cartouche on any item other than those approved in this Standards Manual and marKIT. The Brand
logo, mark or cartouche is not permitted on the following items:
• Ashtray
• Bathroom Amenity Tray
• Bathroom Rugs
• Butter
• Chocolates
• Coasters
• Cocktail Sticks
• Cutlery
• Doormats (inside or outside of the hotel, including the Hilton Honors mats)
• Flip Chart Cover/Easel Cover
• Flip Chart/Easel Stand
• Glass Caps
• Hygiene Wipes
• Laundry Bag
• Matchbox
• Mints
• Napkins
• Pocket Corkscrew
• Pool Floors
• Radio & Alarm Clocks
• Permanent/non-removable Sliding Door Decal / Window Decal
• Slippers
• Stir Sticks
• Sugar Sachets / Sticks / Tubes
• Toilet Paper / Tissue
• Trash Cans

800-2 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
800 - IDENTITY, SALES, AND DISTRIBUTION

• TV Frames
• Vases
• Water Bottles (minus water bottle tag)
• All other general items unless approved by Brand Marketing
803.00 BRAND TRADEMARKS
The Marks, including the official names and/or Brand logos, must be utilized in all matters connected with the operation and management of the hotel.
Whenever the Marks or official hotel names and/or logos are utilized, they must be used as defined on marKIT. For purposes of this Manual, “Marks” refer to
the Brand’s service marks and all other service marks, copyrights, trademarks, logos, insignia, symbols, designs, slogans, distinguishing characteristics, trade
names, domain names and all other marks or characteristics associated or used with or in connection with the System and similar intellectual property rights
that the Brand designates from time to time to be used in the System.
The following service marks used in this manual are owned by Hilton, its subsidiaries and affiliates:
• Hilton®
• Bed & Breakfast
• Hilton Honors®
• Hilton Breakfast™
• Hilton Meetings™
• Hilton to Home™
• Hilton Journey Ambassador™
• The Hilton Serenity Collection™
• OnQ™
• Points & Miles®
• Hilton Grand Vacations®
The Marks must only be used as set forth in this Manual, and neither the Marks nor any other Brand logos or signatures may be used for any other purpose or
by any other entity without the prior written approval of the Brand Representative for Marketing.
804.00 BRAND PUBLIC RELATIONS
The use of brand logos and/or any items that would identify the hotel as a Hilton Hotels & Resorts property by third-party media outlets (e.g., production
companies, film, Internet or television) require written consent by the Brand.
Hilton properties must submit a filming/photography request via the Hilton Online Newsroom (www.newsroom.hilton.com/hhr) (type “blue” for back of house
options) for all third-party enquiries for brand consideration and approval. A Global Location Agreement should be completed by the property (can be found in
the legal section of the Lobby or Brand PR can provide). If brand logos/marks will be used, a Right to Use and Release agreement form should be executed
by the production company and the Brand. This form will be supplied to the hotel by Brand PR upon approval of the opportunity. If any changes are made to
the form, Right to Use and Release Agreement, those changes should be submitted to Legal for approval prior to execution.

The hotel must follow the Public Relations guidelines within the Media Tools section of The Comms Shop (www.HiltonCommsShop.com). This includes
receiving Corporate Brand PR approval on all press releases prior to distribution. Non-English language releases should be accompanied with an English
paragraph summary. All press releases must be submitted for Brand review through the Hilton Online Newsroom (www.newsroom.hilton.com/hhr).

800-3 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
800 - IDENTITY, SALES, AND DISTRIBUTION

Templates for common press releases and general public relations resources are available on The Comms Shop. Contact information and guidelines in the
event of a crisis situation, including any event that has the potential for regional or national media coverage that is damaging to the Brand are also available
on The Comms Shop.
805.00 ADVERTISING
Marketing and advertising programs must conform to the Brand Identity Guidelines, be of high quality, and reflect a luxury appearance.
805.01 ACCEPTABLE ADVERTISING
The hotel must comply with the Advertising Guidelines available on marKIT. All hotel advertising must use the Brand-approved templates available on
marKIT.
The hotel must adhere to the Brand Identity requirements as specified on marKIT. Use of the old Brand identity items and color palettes are not permitted.
The Brand reserves all rights regarding what is considered appropriate advertising, marketing, or promotion of the System, and may unilaterally ask the hotel
to immediately discontinue using any advertising or promotional materials reasonably believed to be not in the best interest of the hotel or the System. This
may apply to previously approved materials or marketing programs.
Questions regarding acceptable advertising should be directed to HiltonBrandMarketing@hilton.com.
805.02 THIRD-PARTY
Americas | Asia Pacific:
The following third-party advertising is permitted by the Brand with prior approval:
• External Digital Advertising
• Internal Digital Advertising
• Key Card Advertising for Groups
Prior to implementation, all third-party advertising must be submitted to Brand representatives for review and approval.
Hotel specific third-party external advertising is prohibited by the Brand. The Brand may unilaterally ask the Hotel to immediately discontinue the display of
third-party advertising that is reasonably believed to not be in the best interest of the hotel, the Brand or the system.
Third-party logos are not permitted on any guest-facing collateral, service items or furniture (e.g., menus, napkins, umbrellas/parasols, etc).
Europe | Middle East and Africa:
The following third-party advertising is permitted by the Brand with prior approval:
• External Digital Advertising
• Internal Digital Advertising
• Key Card Advertising for Groups
• Glassware – If the product matches the glassware, the third-party branding is permitted. Soft branded equipment is permitted, décor outside of what is
mentioned is prohibited.
• Pop-up Bars – Temporary pop-up bars/F&B installations are permitted.
Hotel specific third-party external advertising is prohibited by the Brand. The Brand may unilaterally ask the Hotel to immediately discontinue the display of
third-party advertising that is reasonably believed to not be in the best interest of the hotel, the Brand or the system.
Third-party logos are not permitted on any guest-facing collateral, service items or furniture (e.g., menus, napkins, umbrellas/parasols, etc).
Prior to implementation, all third-party advertising must be submitted to Brand representatives for review and approval.

800-4 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
800 - IDENTITY, SALES, AND DISTRIBUTION

805.03 REVENUE GENERATING THIRD-PARTY AND STRATEGIC PARTNERSHIPS

Revenue generating third-party and strategic partnership advertising, with the exception of the Hilton Advertising Blacklist, is allowed through the Wi-Fi,
“You’re Connected” under specific parameters led by Hilton's Digital Team.
The Brand reserves all rights regarding what is considered appropriate advertising, marketing, or promotion of the System, and may unilaterally ask the hotel
to immediately discontinue using any advertising or promotional materials reasonably believed to be not in the best interest of the hotel or the System. This
may apply to previously approved materials or marketing programs.
805.04 Not Applicable to this Brand
805.05 BROCHURE RACKS
The use of promotional brochure racks in the hotel front of house areas is not allowed.
805.06 LIGHTBOXES AND DURATRANS
The use of posters (including “duratrans” in light boxes) is not permitted.

806.00 HOTEL COLLATERAL AND IDENTITY ITEMS

All collateral items must be printed to Brand specifications (including but not limited to paper type, paper weight, finish, color process, design) as outlined in
the Brand Identity Guidelines and marKIT. All artwork for collateral templates has been pre-designed and is available through marKIT. Third-party branding is
not permitted on collateral items within the guest room.
All advertising and promotional materials displayed, located or held in the hotel may only relate to hotels within the Hilton Portfolio of Brands or as approved
by the Brand or Hilton Management Company. All promotional materials must be current and displayed following Brand or Hilton Management Company
guidelines.

Displaying any type of promotional materials in corridors is prohibited unless provided by the Corporate team.

The hotel must comply with all aspects of Brand and/or Hilton mandated programs and promotions. This includes, but is not limited to the procurement and
placement of promotional collateral, rate offerings and other associated guidelines communicated as part of these programs.
Whenever reference is made to the hotel and the hotel Franchisee in any printed material, the following disclosure must also be displayed: "Owned [or
operated] by [name of license entity] under license from [the Brand]."
The hotel must comply with all collateral requirements as detailed on marKIT.
All hotels must update their on-property collateral and sales & marketing material to align with new brand identity guidelines by March 31, 2019.
The hotel must utilize the following Brand-approved collateral items (available through marKIT). All collateral that is not found on marKIT or within the
collateral guide (Mandatory or Optional) must be approved by Brand Marketing.
China | Japan | Korea, Republic of (South):
All collateral items must be printed to Brand specifications (including but not limited to paper type, paper weight, finish, color process, design) as outlined in
the Brand Identity Guidelines and marKIT. All artwork for collateral templates has been pre-designed and is available through marKIT. Third-party branding is
not permitted on collateral items within the guest room.

800-5 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
800 - IDENTITY, SALES, AND DISTRIBUTION

All advertising and promotional materials displayed, located or held in the hotel may only relate to hotels within the Hilton Portfolio of Brands or as approved
by the Brand or Hilton Management Company. All promotional materials must be current and displayed following Brand or Hilton Management Company
guidelines.

Displaying any type of promotional materials in corridors is prohibited unless provided by the Corporate team.

The hotel must comply with all aspects of Brand and/or Hilton mandated programs and promotions. This includes, but is not limited to the procurement and
placement of promotional collateral, rate offerings and other associated guidelines communicated as part of these programs.
Whenever reference is made to the hotel and the hotel Franchisee in any printed material, the following disclosure must also be displayed: "Owned [or
operated] by [name of license entity] under license from [the Brand]."
The hotel must comply with all collateral requirements as detailed on marKIT.
All hotels must update their on-property collateral and sales & marketing material to align with new brand identity guidelines by June 30, 2019.
The hotel must utilize the following Brand-approved collateral items (available through marKIT). All collateral that is not found on marKIT or within the
collateral guide (Mandatory or Optional) must be approved by Brand Marketing.
806.01 FRONT DESK
Any additional collateral not listed below requires approval by the Brand Marketing team.
806.01.A KEY CARD
Key cards with advertisements for groups staying at the hotel require Brand Marketing approval.
806.01.B HILTON HONORS KEY CARD HOLDER
806.01.C REGISTRATION CARD
If applicable, the hotel must provide a registration card.
806.01.D HILTON HONORS POSTER
Hilton Honors Heart of House poster (displayed in a space visible to Front Desk Employees but not to guests).
806.01.E Not Applicable to this Brand
806.01.F LUGGAGE TAG
806.01.G Not Applicable to this Brand
806.01.H Not Applicable to this Brand
806.01.I Not Applicable to this Brand
806.01.J Not Applicable to this Brand
806.01.K Not Applicable to this Brand
806.01.L DEPARTURE ENVELOPE
• Express Check-Out Envelope
806.01.M LOCAL GUIDE

800-6 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
800 - IDENTITY, SALES, AND DISTRIBUTION

RESORT DESIGNATION ONLY:

Mini guide
806.01.N Not Applicable to this Brand
806.01.O Not Applicable to this Brand
806.01.P Not Applicable to this Brand
806.01.Q Not Applicable to this Brand
806.01.R CURRENCY EXCHANGE
If applicable, a currency exchange sign must be displayed.
806.01.S Not Applicable to this Brand
806.01.T MAKE IT RIGHT HOSPITALITY CARD
• MIR Hospitality Card
• MIR Resolution Card
806.01.U Not Applicable to this Brand
806.01.V Not Applicable to this Brand
806.01.W Not Applicable to this Brand
806.01.X Not Applicable to this Brand
806.01.Y RESORT FEE DISCLOSURE CARD
RESORT DESIGNATION ONLY:
If applicable, the Resort Fee Disclosure Card must be provided to guests during check-in.

806.02 GUEST ROOM

In guest rooms, the surface of the bed and pillows must be completely free and clear of any printed collateral at all times.
806.02.A DO NOT DISTURB DOOR HANGER
If the hotel provides an electronic “Do Not Disturb” function, a door hanger is not required.
806.02.B DIRECTORY
The hotel may choose to provide a printed or digital version of the Guest Services Directory. All guidelines and instructions for digital must be followed
and is located on marKIT.
806.02.C GUEST ROOM / TELEPHONE NOTEPAD / CARDS
• Guest Room Notepad;
• OR Loose Notes in Holder
806.02.D PEN
806.02.E Not Applicable to this Brand

800-7 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
800 - IDENTITY, SALES, AND DISTRIBUTION

806.02.F Not Applicable to this Brand

806.02.G Not Applicable to this Brand
806.02.H Not Applicable to this Brand
806.02.I TV CHANNEL LISTING
The hotel may opt to provide a digital version of the television channel listing in place of a printed copy.
806.02.J Not Applicable to this Brand
806.02.K LAUNDRY FORM
806.02.L Not Applicable to this Brand
806.02.M Not Applicable to this Brand
806.02.N SAFE DISCLAIMER
806.02.O Not Applicable to this Brand
806.02.P Not Applicable to this Brand
806.02.Q SUSTAINABILITY CARD
Conserve to Preserve Card
806.02.R PET NOTICE
If applicable, a Pet Notice Door Hanger must be provided.
806.02.S TELEPHONE FACEPLATE
The hotel must utilize the faceplate template found on the Brand Online Toolkit ( marKIT) upon faceplate or telephone replacement.
Existing faceplates must comply with the following guidelines:
• The faceplates on guest room telephones must include both international symbols and written descriptions, in appropriate language(s).
• The address, telephone and fax numbers of the hotel and guest room number must be indicated on the telephone faceplates.
• All guest room telephones must have feature buttons for “speed dial” access to hotel services. At least three of these buttons must be labeled and
used to directly access:
• GUEST SERVICE HOTLINE (i.e., “Magic”)
• In-Room Dining*
• Emergency (The EMERGENCY feature button must also display the emergency number and locally approved symbol for medical emergency. The
international symbol, a RED cross, is also accepted.) Hotels must rely on local guidance for specific emergency requirements (above and beyond
what is required in the brand standard).
*If the hotel directs all guest room phone calls to a dedicated “Magic” or guest service department, these options are not required.
If automated wake-up call is available, a fourth button must be provided.
If the hotel has telephones with digital displays it must comply with the above items in addition to the identity requirements found on the marKIT. The
property logo must not be displayed on the faceplate.
806.02.T TELEPHONE RATE CARD

800-8 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
800 - IDENTITY, SALES, AND DISTRIBUTION

NOTE: Additional requirements based on local law.

Faceplates must include basic dialing instructions (how to dial) for all types of calls. If the instructions cannot fit on the Faceplate, they can optionally be
placed on the Telephone Rate and Information card. In the examples below, “X” represents either the PABX or unique Country access codes for that
call from a specific hotel:
• Room to Room Calls - Dial “X” + Room #
• Toll Free - Dial “X”+ number
• Local Calls - Dial “X” + number
• Long Distance - Dial “X” + number
• International - Dial “X” “X” + “XXX” + Country + City + number
• Operator Assisted - Dial “X” + (the number to reach the operator)
806.02.U DIGITAL DIRECTORY REFERENCE
GUEST SERVICE ON TV SIGN
NOTE: Only mandatory for hotels using the Digital Guest Service Directory.
806.02.V Not Applicable to this Brand
806.02.W Not Applicable to this Brand
806.02.X MAKE IT RIGHT GUEST ROOM CARD
806.02.Y Not Applicable to this Brand
806.02.Z IN-ROOM DINING MENU
NOTE: The hotel may choose to provide a printed or digital version of the In-Room Dining Menu. All guidelines and instructions for digital must be
followed and is located on marKIT.
One of the three menu options below must be presented in each guest room:
• Brand Approved Tri-Fold Menu
• Brand Approved Binder
• Digital Brand Approved Television Format
Please refer to the Brand Online Toolkit (marKIT) for approved templates.
806.02.AA BREAKFAST MENU DOOR HANGER
BREAKFAST DOOR HANGER
806.02.BB Not Applicable to this Brand
806.02.CC Not Applicable to this Brand
806.02.DD WATER BOTTLE TAG
Mandatory if there is a cost associated with the consumption of in-room bottled water.
806.02.EE Not Applicable to this Brand
806.02.FF Not Applicable to this Brand

800-9 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
800 - IDENTITY, SALES, AND DISTRIBUTION

806.02.GG Not Applicable to this Brand

806.02.HH Not Applicable to this Brand
806.02.II Not Applicable to this Brand
806.02.JJ Not Applicable to this Brand
806.02.KK Not Applicable to this Brand
806.02.LL Not Applicable to this Brand
806.02.MM Not Applicable to this Brand
806.02.NN Not Applicable to this Brand
806.02.OO Not Applicable to this Brand
806.02.PP Not Applicable to this Brand
806.02.QQ Not Applicable to this Brand
806.02.RR Not Applicable to this Brand
806.02.SS SAFETY CARD
Only mandatory for hotels using Digital Guest Service Directory.

806.03 FOOD AND BEVERAGE

Printed materials are to be designed by a professional graphic designer and are to be printed on high-quality paper/cardstock. Artwork and logo design must
be prepared by the brand approved list of logo and brand specialists.
Mandatory items include:
806.03.A DISPOSABLE HOT BEVERAGE CUP
Must be used when travel coffee/drinks are served. Food and beverage concepts are permitted to apply the concept’s identity.
806.03.B Not Applicable to this Brand
806.03.C COASTERS
• Beverage coaster
806.03.D COLD BEVERAGE CUP
Resin cups must be used in outdoor lounge/bar areas where glass is not permitted. Disposable cold beverage cups are permitted in areas where resin
cups are not available.
806.03.E Not Applicable to this Brand
806.03.F TO-GO PACKAGING / BOX
“To-go” containers must be of professional quality and provided upon request in the brand design. Disposables must be made of environmentally-
preferable material (biodegradable, compostable, or recyclable).
Polystyrene (Styrofoam) containers and cups are prohibited.

800-10 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
800 - IDENTITY, SALES, AND DISTRIBUTION

806.03.G Not Applicable to this Brand

806.03.H RETAIL DISPLAY
The restaurant may not manufacture miscellaneous print signage or collateral for display or use in the retail area.
806.03.I Not Applicable to this Brand
806.03.J Not Applicable to this Brand
806.03.K Not Applicable to this Brand
806.03.L BREAKFAST MENU
Refer to the “Breakfast at Hilton” guidelines available on the Lobby for content recommendations.
806.03.M Not Applicable to this Brand
806.03.N F&B LABEL
Refer to the “Breakfast at Hilton” Guidelines available on the Lobby for additional specifications.
806.03.O FOOD AND BEVERAGE MENU
RESTAURANT / BAR / LOUNGE MENU - Food and beverage concepts should apply to the concept’s identity. For hotels that do not have a restaurant/
lounge/bar concept, a Hilton branded menu must be available. The menu is available in various formats.
Use of Hilton name on menu items (e.g., Hilton Burger), condiment packets, retail (e.g., mini bar items), etc., is forbidden unless approved by Brand.
806.03.P KIDS MENU
For hotels that do not have a restaurant/lounge/bar concept. Kids’ / Children’s Menu are not required in specialty/themed restaurants.

806.04 SALES MATERIALS

Mandatory items include the following:
806.04.A Not Applicable to this Brand
806.04.B HOTEL FACT SHEET

806.05 MEETINGS AND EVENTS

The following items are mandatory:
806.05.A DIGITAL SCREEN DISPLAY
MEETING SCHEDULE TV SCREEN
806.05.B NOTEPAD
May be provided, stacked, in an area within the meeting room. Notepads are available with or without a cover.
806.05.C Not Applicable to this Brand
806.05.D NAME CARD
NAME TENT CARD

800-11 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
800 - IDENTITY, SALES, AND DISTRIBUTION

806.05.E MEETINGS AND EVENTS COASTERS

ECO BEVERAGE COASTERS
If beverages are served, including water, beverage coasters must be available upon request. Permanent coasters may be used as an alternative.
806.05.F BANQUET LABELS
Refer to the “Breakfast at Hilton” Guidelines available on the Lobby for additional specifications.
806.05.G Not Applicable to this Brand
806.05.H Not Applicable to this Brand
806.05.I Not Applicable to this Brand
806.05.J Not Applicable to this Brand
806.05.K Not Applicable to this Brand
806.05.L Not Applicable to this Brand
806.05.M CANDY / MINTS
If provided, must be individually wrapped

806.06 MISCELLANEOUS
Mandatory items include (printed per local law):
806.06.A FLAGS
BRAND FLAG
NOTE: If the hotel chooses to display additional flags, a Hilton Hotels & Resorts flag must be used as the principle flag (applicable to local law). Hotel-
specific flags are not permitted.
806.06.B NAME TAGS
TEAM NAME TAG
806.06.C VEHICLE GRAPHICS
All shuttle vehicles, excluding sedans and sport utility vehicles, used to transport guests must display the appropriate Brand identity elements as
specified on marKIT. Luxury transport vans and leased vehicles (e.g., Mercedes Sprinter Vans, etc.) are permitted to use magnetic decals in place of
standard vehicle wraps. Please refer to the Vehicle Graphics Guidelines for decal specification.
806.06.D Not Applicable to this Brand
806.06.E ELEVATOR POSTERS
All elevator poster templates can be found on marKIT. Advertising outlets located within the hotel is allowed. Advertising businesses outside the hotel is
not allowed.
All elevator posters and advertising must be approved by Brand Marketing and comply with the following minimum specifications:
• Professional quality
• Framed

800-12 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
800 - IDENTITY, SALES, AND DISTRIBUTION

806.06.F Not Applicable to this Brand

806.06.G BUSINESS CARDS
806.06.H LETTERHEAD
806.06.I ENVELOPES
806.06.J Not Applicable to this Brand
806.06.K Not Applicable to this Brand
806.06.L BILL RECEIPT / FOLIO
806.06.M Not Applicable to this Brand
806.06.N Not Applicable to this Brand
806.06.O Not Applicable to this Brand
806.06.P Not Applicable to this Brand
806.06.Q Not Applicable to this Brand
806.06.R Not Applicable to this Brand
806.06.S Not Applicable to this Brand
806.06.T Not Applicable to this Brand
806.06.U EMAIL SIGNATURE
The approved template must be used when sending email. This applies to all Hilton Hotels and Resorts and Brand management teams. All properties
must follow guidelines available on marKIT. If banners are used, they must follow the templates provided on marKIT.

807.00 ENDORSED BRANDED PROPERTIES

If the hotel has a Brand approved unique identity (logo, collateral, etc.), it is not required to comply with the Brand Identity logo, collateral or advertising
requirements (e.g., logo design, advertising templates). Approval for unique identity use must be obtained from Brand Management. When a unique identity is
approved, items including the unique logo, advertising templates and collateral remain subject to Brand approval.
808.00 HOTEL WEBSITE
All sites containing any of the trademarks and any linked sites must advertise, promote and reflect on the hotel and the system in a first-class, dignified
manner and comply with the following:
808.01 DOMAIN NAMES
Reference to “brand.com” in this Brand Standard refers to all websites for brands within the Hilton Portfolio of Brands and micro sites around the world,
including hilton.com, hilton.co.uk, hilton.de, hilton.jp and hilton.es.
Domain names for all addresses related to the hotel or that redirect to the hotel’s Internet address must be registered to and owned by Hilton. If the hotel is
using a domain name for the hotel that it has registered, it must transfer ownership immediately to Hilton. To transfer ownership of an existing domain the

800-13 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
800 - IDENTITY, SALES, AND DISTRIBUTION

domain must be unlocked at the Registrar (Network Solutions, GoDaddy, etc.). Once unlocked an EPP or authorization key will be generated and that key
must be sent to Domain_Admin@hilton.com to finalize the transfer.
The hotel may not register, own, maintain or use any domain names, World Wide Web or other electronic communications sites (including “micro sites”;
collectively “site(s)”) relating to the network (as defined below), country, any product or service of the hotel, or that includes the Marks. The only domain
names, sites, or site contractors that the hotel may use are those assigned or otherwise approved in advance in writing by the Brand Marketing team. The
hotel acknowledges and agrees that the right to approve all materials is necessitated by the fact that those materials must include and be linked with the
Marks. Therefore, any use of the Marks on the World Wide Web, the Internet, or any other computer network/electronic distribution, must conform to the
Brand requirements, including the identity and graphics standards for all network hotels.
For purposes of this manual, network means the hotels, resorts, inns, conference centers, time share properties and other operations that Hilton and its
subsidiaries and affiliates provide services to, or own, license, lease, operate or manage.
808.02 SEARCH ENGINE MARKETING AND OPTIMIZATION
Neither the Franchisee nor any affiliated party may (directly or indirectly) purchase or use a keyword that includes any mark or other trademark name of a
competitor hotel. Franchisee may not sell, license, or otherwise allow any third party to use the hotel’s name under any circumstance. The hotel may not take
any independent action without prior approval by eCommerce and Marketing, or purchase keywords or advertising, or contract with any agency in regards to
search engine optimization, banner advertising, affiliate advertising or any other online advertising.Neither the Franchisee nor any affiliated party, with the
exception of those already using the Hilton search marketing agency of record, may register their paid search campaigns with Hilton’s search team. To reach
the search team, send an email to search.help@hilton.com.
Given the changing nature of this technology, Hilton has the right to withhold approval, withdraw any prior approval and modify its requirements.
Images and content must be kept current and provide an accurate representation of the hotel facilities and guest rooms.
No party may display advertising on any keyword that includes a Hilton brand or Mark, or any version or misspelling thereof. Only the Brand is approved to
bid on branded keywords.
The hotel is not permitted to display advertising on a keyword (directly or indirectly) that is the name of another hotel or brand without its permission.
The hotel is not authorized to display advertising on a keyword that includes a Hilton Brand or Mark, including names of hotels in the Hilton Portfolio of
Brands, under any circumstance.
Paid search campaigns must direct click-through traffic to a Brand website or an approved vendor-hosted Web site.
Paid search campaigns cannot be launched in competition with Hilton sponsored search campaigns.
Paid search campaigns cannot be designed to direct potential customers to a hotel or cluster at the expense of another hotel in the Hilton Portfolio of Brands.
Paid search campaigns must be coordinated with the Brand sponsored search campaign. If the hotel launches a paid search campaign other than through
the Hilton search marketing agency of record, a list of proposed keywords must be submitted to the search team for validation and approval. To reach the
search team, send email to search.help@hilton.com.
808.03 OWNERSHIP AND MANAGEMENT OF LOCAL BUSINESS LISTINGS
Hilton must maintain full control over the hotels online local business listings. The hotel name, address, phone number and website must remain consistent
across all local channels to ensure maximum visibility within the search engine. Incorrect or inconsistent information listed within these listings will result in
lower quality scores within the search engines, ultimately resulting in lower rankings and visibility.
808.04 BRAND APPROVAL

800-14 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
800 - IDENTITY, SALES, AND DISTRIBUTION

Any use of the trademarks on the World Wide Web, the Internet or any computer network must conform to the Brand’s requirements including the identity and
graphics standards for all system hotels. Given the changing nature of this technology, the Brand has the right to withhold its approval and to withdraw any
prior approval to modify its requirements.
808.05 POSTING OF THIRD-PARTY CONTENT
Hotels are not allowed, without a legal license or other legal right, to post on their site(s) any material in which any third party has any direct or indirect
ownership interest including video clips, photographs, sound bites, copyrighted text, trademarks or any other text or image in which any third party may claim
intellectual hotel ownership interests. Hotels must incorporate on their site(s) any other information the Brand requires in the manner it considers necessary
to protect its trademarks.
808.06 TRANSFER UPON TERMINATION
Upon the expiration or termination of the Agreement, the hotel must irrevocably assign and transfer to the Brand or to its designee all rights, titles and
interests in any domain name listings and registrations which contain any references to brand marks, systems or licensed brands. The hotels must notify the
applicable domain name registrar(s) of the termination of rights to use any domain name or site(s) associated with the trademarks or the licensed brand and
authorize the cancellation or transfer of the domain name to the Brand or a designee as directed by the Brand. All references to the Brand’s Marks or
licensed brands from any other site(s) must be deleted, maintained or operated beyond the expiration or termination of the Agreement.

809.00 MICROSITES
809.01 BRAND POLICY
Microsites (commonly referred to as vanity, independent or local sites) are stand alone web pages or sites that operate outside of the Brand.com
environment. Microsites are prohibited by the Brand without prior, written approval through Hilton's Digital Governance Team. All microsite requests should be
sent to Digital_Requests@hilton.com for review.
809.02 INFORMATION ACCURACY
The information that appears on the microsite is the sole and direct responsibility of the hotel(s)/entity. Content must be maintained by the hotel through the
hotel’s microsite supplier agreed upon defined process.
809.03 ASSOCIATED FEES
The hotel is responsible for all aspects of its microsite, including without limitation all costs, fees, licenses, permits, claims, development and maintenance
related in any way to these sites.
809.04 ADDITIONAL PAGES
Additional pages or functionality added to the microsite after the initial launch of the site must be reviewed and approved by Hilton. Details regarding the
approval process can be obtained through the hotel’s Hilton regional eCommerce group or Manager.
809.05 PRIVACY POLICY
All customer-facing microsites must link to the Hilton Global Privacy Policy and no other privacy policy (unless approved in writing by Hilton). Go to THE
LOBBY > DEPARTMENTS > LEGAL for complete Privacy Standards and related information.

800-15 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
800 - IDENTITY, SALES, AND DISTRIBUTION

809.06 PERSONAL INFORMATION

Personal Information must never be collected on a microsite.
809.07 DATA CAPTURE
Microsites are not permitted to create their own email capture or collect information from website visitors nor are they permitted to send promotional emails.
809.08 TRADEMARKS / LOGOS / COPYRIGHTS
All intellectual property created for the Hilton Portfolio of Brands is owned by Hilton. Hilton Honors intellectual property is owned by Hilton Honors, LLC.
Certain copyright notices and proper trademark usage must be displayed on the microsite. Any references to third-party names and logos that appear on the
microsite must be approved by Hilton.
All microsites must feature the copyright line of © ([Current Year]). Hilton at the bottom of each page on the microsite. If the hotel is a franchised hotel, it may
feature the copyright line of its ownership group. All appropriate Brand logo usage and copyright standards must be followed.
809.09 DOMAIN NAMES
The hotel is not allowed to promote or advertise the Brand or the hotel on the Internet or any computer network unless prior written approval, which may be
withdrawn, is obtained from the Brand of the third-party website in which the hotel will be listed, any proposed links between the website(s) and any other
website(s), any proposed changes to the website(s), and have registered the hotel’s domain name with Hilton.
All domain names must be registered through Hilton. To request a domain or transfer an existing one, contact the hotel’s Hilton regional eCommerce group or
Manager.
Once submitted, the request will be reviewed, and the hotel will receive an answer to the request within approximately 5 business days. The hotel will pay no
costs for the purchase of the domain (or its renewal) if it is registered through Hilton.
809.10 HOSTING
The hotel and its suppliers will be solely and directly responsible for everything relating to their microsite, including without limitation, website hosting and
maintenance. The hotel is allowed to have its websites hosted by a company other than the Web site creator/developer.
The third-party host must sign the Hilton Web Services Agreement. If a domain name server (DNS) change is needed for a domain owned by Hilton, go to the
Lobby. Hilton will make the change within five to ten business days of the form submission. Once the DNS has been updated, allow an additional 24 to 72
hours for the change to propagate throughout the Internet.
809.11 SITE CONSTRUCTION
The website must be well constructed with a “look and feel” consistent with Brand standards. All designs must be reviewed and approved by Hilton’s Digital
and eCommerce teams prior to the site going live.
Details regarding the approval process can be obtained through the hotel’s Hilton regional group or eCommerce Manager.
809.12 RESERVATIONS FUNCTIONALITY
All reservation functionality must provide for the following:
• All reservations must be routed directly to the brand.com website. Any and all fees, taxes, commissions or charges of any kind due or payable in regards
to reservations are the hotel’s sole responsibility

800-16 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
800 - IDENTITY, SALES, AND DISTRIBUTION

• The microsite must link back to the main brand.com reservations module for any/all reservations
• No brands outside of the Hilton Portfolio of Brands are allowed to be cross sold
• In order to pass customers to a specific CTYHOCN reservation page or package page, certain parameters to the main reservation URL must be added
809.13 BRAND.COM REFERRALS
The website must link back to the Brand.com reservations module for any/all reservations.
The website must link back to Brand.com/meetings or hiltondirect.com. Request a proposal for any and all group, meeting, convention, leisure, and tour/
wholesale related requests.
The Best Rates guarantee must be mentioned on the home page and reservation pages and link to Hilton Honors.
All Hilton Honors content and/or integration of Hilton Honors with links to hiltonhonors.com must be submitted to Hilton Honors for approval.
809.14 LINKS
The hotel website can neither promote nor link:
• To any non-Hilton hotel
• To other websites that dilute traffic from the Brand.com site
• To other websites that generally have questionable data/content over which Hilton does not have control
“Framing” is the process of allowing a user to view the contents of one website while it is framed by information from another website, similar to the “picture-
in-picture” feature offered on some televisions. For example, a user of a search engine may view the contents of an online store that is framed by the search
engine’s text and logos.
A website cannot use framing or other methods to copy or make any use of the content of microsites. Also, the hotel cannot permit the website to be framed.
If using third-party links outside of the Hilton Portfolio of Brands websites, they must be opened using an external browser screen window.
The hotel must review, and Hilton retains the right to disapprove at any time, linked third-party websites outside of the Brand. Any such website cannot
include information about, or link to, other competing hotel websites nor have “questionable” data.

810.00 MOBILE APPLICATIONS

The creation and production of new mobile apps is prohibited by the Brand without prior approval by Hilton. Details regarding the approval process can be
obtained through the hotel’s Hilton regional eCommerce group or Manager.
811.00 BRAND CLUSTER SITES
If the hotel desires to participate with a Hilton Portfolio of Brands Cluster website, it must comply with Hilton cluster guidelines. See HiltonNet Clusters website
information on The Lobby.
• For Hilton Legal Department, Brand Online Marketing, Domain Request for Purchase Tool Kit, Domain Transfers and Domain Redirects, refer to the Lobby.
• For Purchase or Transfer of Domain Names, contact Hilton Domain Administrator at Domain.Admin@hilton.com
• For Brand Marketing, refer to marKIT on the Lobby
812.00 ONLINE IMAGERY
812.01 BRAND PHOTOGRAPHY GUIDELINES

800-17 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
800 - IDENTITY, SALES, AND DISTRIBUTION

All hotels must follow the Brand’s Global Photography Guidelines, found on the Lobby, in preparation for a photo shoot and for any future photo shoots for
online imagery.
812.02 PIXEL SPECIFICATIONS
Americas: Website images must be greater than 3,000 pixels on each side, .jpg format, and landscape (e.g. horizontal) orientation.
812.03 QUANTITY OF IMAGES
Americas:
Each room type bookable via a Property's Brand.com must have a distinct, unique first image. Each room type must also include: 2 room images per
standard room type and 3 images per suite room type. Upgraded/premium room types must showcase the value add element(s) - e.g., view, larger footprint,
balcony/patio, boardroom, whirlpool, fireplace, executive level, premium suites, etc.
A Property's Brand.com Homepage Image Gallery must include at least 20 high quality images featuring all key aspects of the hotel, including the areas.
812.04 BRAND APPROVAL
All hotel photography must be uploaded and receive Brand approval through marKIT. This is the only place where photography assets may be placed and
accessed by the hotel. All photography in marKIT is Brand approved, and it is the only photography that can be used in customer facing communications and
collateral, as well as on the Brand Global Media Center, Brand websites and third-party websites.
812.05 TIMELINE
Americas: New photos must be loaded to property's Brand.com page within 120 days of opening. When artist renderings and stock photography are utilized,
these images must be replaced within 120 days of opening.
812.06 IMAGE TYPES
Americas:
Images and content must be kept current and provide an accurate representation of the hotel’s facilities and rooms.
Local attraction images will not be permitted within the Property's Hilton Website.
Each room type bookable via a Property's Hilton Website must have a distinct, unique first image. Each room type must also include:
• 2 room images per standard room type and 3 images per suite room type.
• Upgraded/premium room types must showcase the value add element(s) - e.g., view, larger footprint, balcony/patio, boardroom, whirlpool, fireplace,
executive level, premium suites, etc.
A Property's Brand.com Homepage Image Gallery must include at least 20 high quality images featuring all key aspects of the hotel.

813.00 SOCIAL MEDIA

Americas | Europe | Middle East and Africa:
If the hotel chooses to activate or maintain social channels, it must comply with the Standards below. Additional guidance may be found on marKIT and the
Hilton Social Hub. Contact the eCommerce Consulting Group (ECG) for more information about the Brand and Enterprise Social Media Guidelines.
For more information, please visit www.HiltonECGsupport.com.
Asia Pacific:

800-18 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
800 - IDENTITY, SALES, AND DISTRIBUTION

If the hotel chooses to activate or maintain social channels, it must comply with the Standards below. Additional guidance may be found on marKIT and the
Hilton Social Hub. Contact Marketing & eCommerce Consulting (MECC) for more information about the Brand and Enterprise Social Media Guidelines.
813.01 SOCIAL CHANNEL ACCOUNT ELIGIBILTY
The hotel must meet the following requirements in order to create new social channels or continue the operation of existing social channels:
• Register a Social Media Champion through PIM. In order to register as a Social Media Champion the Team Member must have approval from the GM to
manage their hotel’s social media presence
• Maintain a 90% or higher TripAdvisor Negative (1-3) Review Response Rate for the previous calendar year
• Post at least once per channel, per month
• Use Sprinklr, Hilton’s only approved enterprise-wide social media management tool, to manage and post to their social media channels, or when not
available, post natively through each social channel. No other third party social management tools may be connected to the hotel’s social channels without
express approval from the corporate Social Governance and Operations team. Click here for information on obtaining a Sprinklr license.
813.02 APPROVED SOCIAL CHANNELS AND PAGES
Americas | Europe | Middle East and Africa:
The hotel may only create social media accounts on the approved channels listed below. Requests for additional channels not listed here must be submitted
to the corporate Social Governance and Operations team and will be reviewed and processed on a case by case basis.
Approved Channels:
• Facebook
• Twitter
• Instagram
• VK (Russia only)
Social media marketing for hotel-related amenities (weddings, spa, restaurant(s), golf course/club, public facing team member/employee accounts, etc.) must
be run through the hotel’s social account. The hotel may not create separate social media accounts for each amenity without express approval from the
corporate Social Governance and Operations team.
Asia Pacific:
The hotel may only create social media accounts on the approved channels listed below. Requests for additional channels not listed here must be submitted
to the corporate Social Governance and Operations team and will be reviewed and processed on a case by case basis.
Approved Channels:
• Facebook
• Twitter (Japan Only)
• Instagram
• Weibo (China Only)
• WeChat (China Only)
• Line (Japan Only)
Social media marketing for hotel-related amenities (weddings, spa, restaurant(s), golf course/club, public facing team member/employee accounts, etc.) must
be run through the hotel’s social account. The hotel may not create separate social media accounts for each amenity without express approval from the
corporate Social Governance and Operations team.

800-19 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
800 - IDENTITY, SALES, AND DISTRIBUTION

813.03 PROFILE STANDARDS

Social media accounts must be created with a generic e-mail address (not an individual Team Member) unless otherwise instructed by the Social Media
Operations team. The login credentials for such accounts must be shared with at least 2 Team Members at the property to avoid loss of access. The hotel
must take appropriate steps to maintain access to manage its social media accounts and notify the corporate social team immediately if access is lost.
• Facebook: The hotel’s Facebook page must be set up as a business page and connected to at least two Team Members’ personal Facebook accounts.
According to Facebook’s guidelines, the hotel may not create a dummy personal account to manage the business Facebook page.
• The hotel must connect their business Facebook page to the brand’s Facebook Location Structure. Instructions on how to connect and information
about the location structure are available on the Hilton Social Hub
• Instagram: The hotel’s Instagram account must be created as a business account and connected to its business Facebook page.
• The hotel must comply with all laws related to social media, including FTC guidelines in the US. Compliance with this standard is in addition to the hotel's
independent obligation to comply with all applicable laws, rules, and regulatory requirements, for which the hotel is solely responsible.
• Channels created prior to May 2019 must maintain a minimum of 100 followers. New channels must achieve 100 followers within 3 months of account
creation
• The hotel must adhere to the platform’s guidelines regarding review solicitation. The hotel may not offer incentives in exchange for reviews. In order to
share positive guest reviews on social media, the hotel must follow the User Generated Content process outlined on the Hilton Social Hub
813.04 INTERNAL DATABASES
The hotel must follow Hilton guidelines regarding use of Personal Identifiable Information (PII) for social media marketing.
813.05 PROMOTIONS AND OFFERS
All promotions, offers, contests, and sweepstakes promoted through social channels must adhere to the individual platform guidelines, be approved by the
brand, include lawful terms and conditions, and be reviewed by legal counsel. Compliance with this standard is in addition to the hotel's independent
obligation to comply with all applicable laws, rules, and regulatory requirements, for which the hotel is solely responsible.
813.06 PERFORMANCE REQUIREMENTS
The hotel must ensure adequate management of all active social accounts daily and moderate, respond, and service these accounts. The Social Media
Operations team will hide or deactivate social media accounts that are non-compliant.

814.00 ROOM RATES

Rates are to be determined at the discretion of each hotel. Rates effective in the reservation system at the time the reservations are made are guaranteed. In
the event that the rate increases prior to the date of arrival, the guest must not be charged more than the rate guaranteed at the time of the initial reservation.
Any changes to the arrival date are subject to availability and possible rate change.
If a guest advises Hilton of a rate discrepancy, Hilton must verify the complaint and resolve the matter according to Hilton’s Best Price
Guarantee. http://hiltonworldwide3.hilton.com/en/best-price-guarantee/overview.html.
814.01 BEST PRICE GUARANTEE
The hotel must offer all rates, inventory and products available to the general public through official Hilton booking channels (“Hilton Channels”), which
include Hilton websites, Hilton call centers and the Hilton Honors App.

800-20 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
800 - IDENTITY, SALES, AND DISTRIBUTION

No rates, inventory or products may be sold through any non-Hilton website or any other non-Hilton channel unless also made available (at no less favorable
terms, at the same time and to the same extent) to the Hilton Channels.

If the hotel seeks to provide non-Hilton websites or any other channel (including third-party resellers and wholesalers, merchant model websites, GDS, etc.)
with a rate offering that is lower than what is currently being offered through the Hilton Channels, that new lower rate must be made available at no less
favorable terms, at the same time and to the same extent through the Hilton Channels.

The hotel may provide lower rate offerings to Hilton Accredited third parties without being required to offer the same low rates to the Hilton Channels only if:
the hotel brand is not discernible at or before the time of purchase (true opaque channels); or the third party is a wholesaler who resells such rates only in
bundled packages to the guest where the hotel rate is not discernible.

In addition to other remedies, if the hotel violates this Brand Standard, it will be charged the actual cost of the resolution (at a minimum honoring the lowest
price) plus the current Guest Assistance intervention fee. Violations will be documented and escalated through the normal Quality Assurance process.

The hotel must honor the Price Match Guarantee (or its successor URL), as such Price Match Guarantee may change from time to time.
814.02 BRAND PROMOTIONS
The hotel must comply with the required procedures of each program in which it participates.
814.03 Not Applicable to this Brand
814.04 INCLUSIVE RATES
The hotel must properly provide advance disclosure of the pricing of its goods and services. Undisclosed charges are prohibited.
Room rate charges to guests must be inclusive of all operating costs and expenses required to deliver core Brand product and service components unless
otherwise approved by the Brand. Undisclosed charges and the posting of specific incremental charges for core products and service elements (standard
labor/service fees, resort charges, energy charges, credit card surcharges, etc.) are prohibited.
ALL INCLUSIVE RESORT DESIGNATION ONLY:
The hotel must properly provide advance disclosure of the pricing of its goods and services. Undisclosed charges are prohibited. Room rate charges to
guests must be inclusive of all operating costs and expenses required to deliver core Brand product and service components unless otherwise approved by
the Brand. Undisclosed charges and the posting of specific incremental charges for core products and service elements (standard labor/service fees, resort
charges, energy charges, credit card surcharges, etc.) are prohibited.
All-inclusive resorts may only charge for the following amenities and services:
• Guest room telephone
• Guest room Internet access
• In-room Dining
• Premium alcoholic beverages and premium hot beverages
• Special dining offerings (e.g., Chef Table, dinner on the beach)

800-21 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
800 - IDENTITY, SALES, AND DISTRIBUTION

• Meetings and events

• Babysitting services
• Pay-per-view / video-on-demand services (if provided)
• Laundry/Dry cleaning
• Spa access and services
• Golf access and equipment rental Retail (including motorized activities)
814.05 MANDATORY GUEST FEES
Americas: A Mandatory Guest Fee is any separate fee that a patron or guest is charged for in addition to the base room rate for a guest room, including but
not limited to the following:
• Resort fee
• Facility fees
• Destination fees
• Amenity fees
• Urban destination fee
• Service fees (Service fees may be considered a gratuity if passed 100% to employees)
• Any other similar fee
Mandatory Guest Fees do not include Pass Through Fees (refer to Standard 814.07 for details).
Mandatory Guest Fees may be considered by the Brand if the hotel meets the following criteria:
• Clearly and conspicuously disclosed at the time of reservation in all distribution channels and advertising
The hotel must not charge a Mandatory Guest Fee until the following requirement has been met:
• Written approval from Hilton that hotel meets all qualifications
Owner will indemnify Hilton for the payment of any past, present, or future fines, penalties, restitution, and/or legal fees incurred by Hilton as a result of: a)
Hilton’s maintenance of a Mandatory Fee Program; and b) Owner’s participation in the Mandatory Fee Program.
814.05.A RESORT FEE
Americas:
Prior to implementation, resort fees must be reviewed by Brand Management and approved via the designated brand process. To be eligible to
implement a resort fee, a hotel must:
• Be listed on www.hiltonresorts.com
• Include the word “resort” in the property’s legal name (exceptions may be granted for Collection branded hotels)
• Be substantially compliant with all applicable resort Brand Operating and Design, Construction and Renovation Standards
• Be located in a resort destination where at least one local market STR primary competitive set hotel applies a resort fee
• The Brand may revoke the Resort Fee if the following requirements are not met:
• Must not be in financial default with the Brand
• If applicable, must have a passing grade on the Product Improvement Plan as per the most recent QA Brand/Compliance report
• Must have an acceptable SALT score or better per the most recent QA/Brand Compliance report
• Must maintain a Quality Assurance score of 85% or higher

800-22 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
800 - IDENTITY, SALES, AND DISTRIBUTION

• Accept a liberal rebate policy for any guest disputes

A Resort Fee may be considered by the Brand if the hotel meets all of the following criteria:
• Represents a bundle of amenities that would otherwise be charged individually upon use of the amenity (e.g., Parking, selected third-party activities,
etc.)
• Offers complimentary basic internet for non-Diamond guests
• Does not include amenities and/or services that are required as free in the brand’s operating standards (e.g., newspapers, pool towels, etc.)
• If applicable, hotel owner must sign and return the Mandatory Guest Fee amendment to the Agreement which includes the inclusion of Mandatory
Fees as Gross Rooms Revenues or Total Room Revenues for purposes of calculating royalty and program/GSB fees
NOTE: For hotels that have implemented this charge prior to August 12, 2019, this standard will be effective upon the expiration of the current waiver.
Asia Pacific | Europe | Middle East and Africa:
Resort charges may be considered by the Brand if the hotel meets all of the following criteria:
• Listed on the appropriate brand resort website – hiltonresorts.com
• Resort must be included in the property’s legal name
• 100% compliant with all applicable resort Brand Standards
• 100% compliant with all applicable resort Design, Construction and Renovation Standards
• Located in a destination where at least one competitive set hotel applies mandatory resort charges.
• In good standing with the Brand. Hotels that are in poor financial standing with Hilton, are in the red zone or in the progress zone for Quality
Assurance are not eligible.
Prior to implementation, resort charges must be reviewed by Brand Management and approved through the mandated process. Resort charges must:
• Represent a bundle of amenities that would otherwise be charged individually upon use of the amenity (e.g., Internet, parking, telephone charges,
selected third-party activities).
• Not include amenities and/or services, which are required to be complimentary in this Manual (e.g., non-staffed fitness centers, pool towels, etc.).
• Clearly and conspicuously disclosed at the time of reservation in all distribution channels and advertising.
• Amenity charges (e.g., urban fees) at “non-resort” hotels are strictly prohibited.
814.05.B URBAN DESTINATION FEE
Americas:
Prior to implementation, an urban destination fee must be reviewed by Brand Management and approved via the designated brand process.
Conversion hotels that have had an urban destination fee or equivalent program for at least 365 days prior to entry into the Hilton system will be
permitted to continue their existing program until the end of the next budget cycle, at which time the hotel must conform to Hilton’s Urban Destination
Fee program.
To be eligible to implement an Urban Destination Fee, a hotel must:
• Be located in an urban area as approved by the Brand. An urban area is defined as being within a 5 mile perimeter (As defined by geocentric
measurements on Hilton.com. (For example: Hilton NY Midtown is .43 miles from New York, NY center)) of a major city center.
• Be located where at least one nationally recognized branded hotel in the local market STR primary competitive set charges a similar fee
• The Brand may revoke the Urban Destination Fee if the following requirements are not met:
• Must not be in financial default with the Brand

800-23 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
800 - IDENTITY, SALES, AND DISTRIBUTION

• If applicable, must have a passing grade on the Product Improvement Plan as per the most recent QA/Brand Compliance report
• Must have an acceptable SALT score or better per the most recent QA/Brand Compliance report
• Must maintain a Quality Assurance score of 85% or higher
• Accept a liberal rebate policy for any guest disputes
The Urban Destination Fee MUST include only the following items:
• Complimentary premium guest internet for all non-Diamond guests
• Food and beverage credit of a specific dollar amount equal to the proposed mandatory fee
• One additional on-property benefit or amenity
An Urban Destination Fee may be considered by the Brand if the hotel meets all of the following criteria:
• Does not include amenities and/or services that are required as free in the brand’s operating standards (e.g., newspapers, pool towels, etc.)
• If applicable, hotel owner must sign and return Mandatory Guest Fee amendment to the Agreement which includes the inclusion of
Mandatory Fees as Gross Rooms Revenues or Total Room Revenues for purposes of calculating royalty and program/GSB fees.
NOTE: For hotels that have implemented this charge prior to August 12, 2019, the standard will go into effect on December 31, 2020.

814.06 Not Applicable to this Brand

814.07 PASS-THROUGH FEES
Americas:
A Pass-Through Fee is a payment charged and collected by the hotel from a guest that fits all of the following criteria:
• Levied by a 3rd party or external entity (not to include voluntary cooperation among hotels or contractual obligations entered into by the hotel owner)
• Paid to a 3rd party or external entity in the exact amount charged and collected
• Not a gratuity or gratuity-like payment
• Not classified as a tax
Prior to implementation, these fees must be approved by Revenue Management via the appropriate charge submission form.
Examples of Pass-Through Fees include, but are not limited to, the following:
• Destination Marketing Fee
• Tourism Public Improvement District Fee (TPID)
• Tourism Assessment
• Improvement Assessment
• Any other similar fees
NOTE: Only a bona-fide tax can be entered in the tax fields.
Asia Pacific | Europe | Middle East and Africa:
Add-on fees must be approved by the Brand Management Team through the waiver process. Add-on fees, other than resort charges, must be “opted in” by
each guest and must be clearly disclosed before the charge is incurred.
814.08 EARLY ARRIVAL FEES
The hotel may institute a charge for early arrival for guests arriving prior to posted checkout time. The following requirements apply:

800-24 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
800 - IDENTITY, SALES, AND DISTRIBUTION

• Fee must not exceed $25.00 unless approved by the hotel’s Regional Director of Revenue Management
• The hotel must act in accordance with the Early Arrival Guidelines available on The Lobby
PATH: THE LOBBY > DEPARTMENTS > REVENUE MANAGEMENT > FULL SERVICE BRANDS > INCREASING PREMIUM SALES > NOR1 EARLY
ARRIVAL INFORMATION
814.09 CHILDREN'S FEE POLICY
Charges for children 18 years of age and under sharing the same room/suite with their parent(s) or grandparent(s) are not permitted. Charges are permitted
in cases where the guests are staying on a package that includes features that will be provided to the child, or if the property is an All Inclusive Resort.
RESORT DESIGNATION ONLY:
Charges for children 18 years of age and under sharing the same room/suite with their parent(s) or grandparent(s) are not permitted. Charges are permitted
in cases where the guests are staying on a package that includes features that will be provided to the child, or if the property is an All Inclusive Resort.
If the resort is designated as All Inclusive, it shall not charge fees for children five years old or under, and must provide a discounted child fee (based on local
market) for children six to 12 years old when staying in the same room as adults.

814.10 RATE DIFFERENTIATION

The hotel may not differentiate room type accommodation pricing based solely on the Smoking or Non-Smoking attribute (e.g., pricing a Standard King Non-
Smoking room accommodation type at a premium or at a discount to a Standard King Smoking room accommodation type). Pricing parity must bemaintained
for all comparable smoking and non-smoking room type accommodations (if applicable).

815.00 PROPERTY INFORMATION

815.01 PIM DATA
The hotel must manage and maintain its hotel information within the OnQ PiM (Property Information Manager) system. This system is used to provide the
various booking channel and distribution systems with information about the hotel.
The hotel must ensure the following roles or their equivalent are defined, and include accurate contact information. One person may be the contact for
multiple roles:
• General Manager
• Sales / Business Development / Commercial Leader
• Revenue Management Leader
• Finance Leader
• Food & Beverage Leader
• Front Office Contact
• Housekeeping Leader
• Human Resources Leader
• Hilton Honors Champion
• PiM Contact
• Management Company Representative

800-25 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
800 - IDENTITY, SALES, AND DISTRIBUTION

815.02 GLOBAL WEB ALERTS

If the hotel is under construction or undergoing significant renovation or remodeling, a Global Web alert must be submitted through the Global Content
Gateway (GCG) forms. The alert must advise guests of potential impacts to their experience and/or to the availability of applicable hotel amenities and
services. Alert forms can be located PATH: THE LOBBY > MY APPLICATIONS > CONTENT GATEWAY > ADD NEW CONTENT > ALERT.

816.00 RESERVATIONS PROCESSING

816.01 RESERVATION REQUESTS

Telephone requests for reservations/cancellations must be transferred to an internal reservations agent or to the hotel’s Consolidated Reservation Desk (if
applicable). Hotels may offer the 1-800 reservations number and/or transfer to central reservations. When these options are not available, hotel employees
receiving the reservation or cancellation request (via telephone or directly) must accept and process the request (based on room availability). If the hotel
transfers reservation/ cancellation requests to a central reservations telephone line, it will be billed at the prevailing consolidated desk rate.
When a reservation cannot be booked at the hotel, the guest must always be offered accommodations at other hotels within the Hilton Portfolio of Brands
using the current cross sell protocol.
816.02 GUEST'S GUARANTEE
The hotel must accept a guest’s guarantee for reservations by one of the following methods:
• Payment of required advance deposit, including tax
• Providing a billable (and collectible), acceptable credit card number that must be submitted to the credit card company for payment if the guest either fails
to arrive or to cancel the guaranteed reservation by the applicable cancellation time (host hotel time)
• Receipt of a fax or email from a company that has credit approval with the hotel
In the event that a credit card used to secure a reservation expires or fails pre-arrival authorization, the hotel is not permitted to immediately cancel the
booking. The hotel must attempt to contact the guest via email or telephone a minimum of two times. The guest must be contacted prior to arrival in order to
obtain a new method of guarantee and may not cancel the reservation without the Guest consent.
816.03 ACCEPTED FORMS OF PAYMENT
Asia Pacific | Caribbean | Central America | Europe | Mexico | Middle East and Africa | South America:
The hotel must accept all nationally recognized currencies, credit cards, and credit vouchers issued for general credit purposes that are generally honored at
other affiliated hotels. These include:
• American Express
• Diners Club
• JCB
• MasterCard
• Visa
• Local Currency
The hotel is not permitted to display verbiage in the hotel regarding the use of personal debit cards.

800-26 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
800 - IDENTITY, SALES, AND DISTRIBUTION

The hotel must enter into all necessary credit card and voucher agreements with the issuers and or processors of such cards and vouchers and must, on
request of the Brand, provide copies of such agreements to the Brand.
North America:
The hotel must accept all nationally recognized currencies, credit cards, and credit vouchers issued for general credit purposes that are generally honored at
other affiliated hotels. These include:
• American Express
• Diners Club
• JCB
• MasterCard
• Visa
• Discover
• Optima
• Local Currency
The hotel is not permitted to display verbiage in the hotel regarding the use of personal debit cards.
The hotel must enter into all necessary credit card and voucher agreements with the issuers and or processors of such cards and vouchers and must, on
request of the Brand, provide copies of such agreements to the Brand.
816.04 ADVANCE DEPOSIT
If the hotel requires an advance deposit, it must refund the deposit if a cancellation is received in accordance with the hotel’s cancellation policy. All refunds
must be completed within seven days.
If the reimbursement is not made and a complaint is registered, Hilton may make the reimbursement and the hotel must reimburse Hilton.
816.05 TERMS OF RESERVATION
The hotel must accept all reservations made through HRCC, Global Distribution Systems, the Internet or other booking channels approved by the
Brand. Rates, guarantee, deposit and cancellation policies effective in the reservation system when the reservation is initially made are guaranteed.
816.06 GUARANTEED ROOM TYPES
Guest room types (bedding type, smoking/non-smoking, and accessible guest rooms) are guaranteed when a reservation is made for a specific guest room
type in the reservations system. Special requests are not guaranteed.
816.07 CANCELLATION POLICY
Cancellation policies may vary by hotel, region, and rate plan. It is strongly recommended that individual hotels determine cancellation policies best suited for
their area and hotel to maximize the number of available guest rooms for guests seeking accommodation.
816.08 Not Applicable to this Brand
816.09 Not Applicable to this Brand
816.10 BRAND CONSULTATION

800-27 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
800 - IDENTITY, SALES, AND DISTRIBUTION

Americas: Quality Assurance Auditors, PIP Team, Renovation Cycle Management team members, or other Brand personnel conducting consultations,
evaluations or other business that benefits the hotel must be offered complimentary room and tax, meals on property and regular incidentals.

An opening or converting property must provide complimentary lodging for Hilton team members traveling for the opening process. If the converting property
is in operation, lodging must be provided at the property. If, for any reason, rooms are not available in the opening hotel, lodging must be provided at a
property in market at the opening hotel’s expense.
Asia Pacific | Europe | Middle East and Africa:
Quality Assurance Auditors, PIP Team, Renovation Cycle Management team members, or other Brand personnel conducting consultations, evaluations or
other business that benefits the hotel must be offered complimentary room and tax, meals on property and regular incidentals.
816.11 ROOM UPGRADE PROGRAM
If the hotel has three or more up-sellable room types and 10 percent of its guest room inventory allotted against those room types, it is recommended that the
hotel participates in the Brand approved Nor1 eStandby upgrade program.

817.00 ACCREDITED INTERMEDIARIES, CHANNELS, AND PRODUCTS

Distribution of transient and group rates, inventory, promotions and products through third-parties, and sourcing of transient and group business from third-
party intermediaries, is only permitted via accredited channels, and in each case only as authorized in the Channel Guide for that accredited channel. The list
of accredited channels and their respective Channel Guides is available on The Lobby.

PATH: THE LOBBY > DEPARTMENTS > SALES > GLOBAL THIRD PARTY DISTRIBUTION > ACCREDITED CHANNELS

Use of third-party website products claiming to be “closed” membership groups, and same day or mobile sites, is not permitted, even if offered by an
accredited channel.

Hilton will determine the process for hotels to participate in each accredited channel, as described in the applicable Channel Guide. For example, depending
on the channel, this may be “opt-in”, “opt-out”, “intermediary-by-intermediary” and/or “all-or-nothing.”

The hotel must maintain rates and inventory via electronically connected single-image inventory management (e.g., direct OnQ Reservations connectivity).
Providing, via extranet, any rates, inventory, promotions or products that are displayed online through a third party is prohibited.

Any content provided by the hotel to a third party for distribution must also be provided to Hilton for its branded websites and in each case is subject to Hilton
review and approval in Hilton’s discretion.
818.00 DISTRIBUTION
818.01 TRAVEL MANAGEMENT COMPANIES / TRAVEL AGENCY CONSORTIA

800-28 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
800 - IDENTITY, SALES, AND DISTRIBUTION

Hilton Global Travel Industry Relations maintains strategic partnerships with key accounts within Global and Regional Travel Management Companies
(TMCs), Travel Agency Consortia, Direct Connects, Global Distribution Systems (GDS’s), Travel Clubs, and Government Agencies. For additional
participation details and requirements please refer to TIR.Hilton.com or the Lobby.
PATH: THE LOBBY > DEPARTMENTS > SALES > GLOBAL SALES > GLOBAL TRAVEL INDUSTRY RELATIONS
If the hotel chooses to participate with any centrally managed TMC or Consortia, it must do so under the terms of the Hilton program.
The Consortia Parity SRP program fee is detailed on the yearly budget assumptions. Production is tracked using the parity SRP and Corporate ID number.
The Consortia Program is on an “Opt-Out” and “All-or-None” basis.
If the hotel participates in one or more of the Consortia programs (e.g., Amex FHR, Signature, Virtuoso or Altour Hotel Collection), the hotel must comply with
all program guidelines as stated in the agreements with each Consortium.
818.02 TRAVEL CLUBS
Asia Pacific | Caribbean | Central America | Europe | Mexico | Middle East and Africa | South America: All hotels must have a AAA/CAA rate
established in all appropriate distribution channels. AAA Members are entitled to receive a minimum core offer of five percent (5%) discount off the
Participating Hotels’ Best Available Rate, which is yieldable and under non-last room availability conditions. Presentation of AAA/CAA membership card is
required at check-in.
Canada | Puerto Rico | United States:
All hotels must have a AAA/CAA rate established in all appropriate distribution channels. AAA Members are entitled to receive a minimum core offer of five
percent (5%) discount off the Participating Hotels’ Best Available Rate, which is yieldable and under non-last room availability conditions. Presentation of
AAA/CAA membership card is required at check-in.
All hotels are required to have an AARP (ARP) rate plan established in the appropriate distribution channels.
• ‘Minimum’ Core offer of five percent (5%) discount off Best Available Rate, which is yieldable and under non-last room availability conditions.
• Presentation of AARP membership card is required.
• Senior, AARP and AAA/CAA rates must have parity in pricing.
• AARP members are offered 2:00 p.m. late check-out, based on availability.

818.03 GOVERNMENT AGENCIES

The FedRooms program is optional for all hotels, and an annual RFP must be submitted for participation.
The participation fee is based on a percentage of room revenue, collected through the commission payment system, and passed through Hilton directly to the
program.
Participating hotels are referenced in the online booking tools used by the U.S. Government. (Program fees set by the U.S. Government and are subject to
change.)
The CWTSatoTravel government program is optional for all hotels, and an annual RFP must be submitted for participation.
The program requires standard commissions based on room revenues and operates under Hilton’s Pay for Performance program.
Participating hotels are referenced in CWTSatoTravel’s agent booking tools, have access to CWTSatoTravel call centers and receive Hilton Field Sales
support (Pay for Performance fees subject to change).
The Omega government program is optional for all hotels, and an annual RFP must be submitted for participation.
The program requires standard commissions based on room revenues and operates under Hilton’s Pay for Performance program.

800-29 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
800 - IDENTITY, SALES, AND DISTRIBUTION

Participating hotels are referenced in Omega’s agent booking tools, have access to Omega call centers and receive Hilton Field Sales support (Pay for
Performance fees subject to change).
The ADTRAV government program is optional for all hotels, and an annual RFP must be submitted for participation. The program requires standard
commissions based on room revenues and operates under Hilton’s Pay for Performance program. Participating hotels are referenced in ADTRAV’s agent
booking tools, have access to ADTRAV call centers and receive Hilton Field Sales support (Pay for Performance fees subject to change).

819.00 DEMAND GENERATION AND ECOMMERCE

The Affiliate programs are administered by the eCommerce/Marketing team.
819.01 INTERNET DISTRIBUTION PROGRAM
Standard affiliate commission on the total room rate and other commissionable charges is 5-10%, on average, but is subject to change. Hotel participation in
the Affiliate Distribution Program is mandatory.
819.02 HILTON PLUS PROGRAM
The Hilton Plus Program gives the hotel the ability to sell vacation packages, combine rooms, air, car and other travel components. Only the hotel room
revenue component associated with a Hilton Plus package consumed sale is commissionable to the Packaging Technology Provider. The Hilton Plus
Program is mandatory for all hotels in the System.
819.03 HILTON ADVANCE PROGRAM
Americas:
The hotel must participate in the Corporate Hilton Advance program which is a simplified digital paid media strategy, metasearch top-up, and destination
marketing co-op. Bookings via digital channels, including brand websites, program-funded paid media, price-comparison sites, destination marketing
campaigns, and other direct bookings are commissionable.
For more details on the Advance program, please visit Hilton.com/Advance.

820.00 SENIOR RATE PROGRAM

820.01 SENIOR RATE PROGRAM

Existing Senior (SNR) rates must have parity in pricing with AARP & AAA/CAA.
• Rate offered to guests age 65 or older
• Proof of eligibility required at check-in
820.02 GLOBAL TRAVEL PARTNERSHIPS
If the hotel is OnQ-enabled and participating in the Travel Planner Centralized Payment program, it must participate in the Unlimited Reward Travel Agent
Loyalty program.
Unlimited Reward members will be paid for stays containing an Unlimited Reward number at all hotels globally with varying payouts based on the stay type
that is booked through the Global Distribution System (GDS), Hiltontravelagents.com or brand.com.

800-30 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
800 - IDENTITY, SALES, AND DISTRIBUTION

Booking fees associated with this program are subject to change without advanced notice. Hotels will be invoiced once the stay has been consumed by the
traveler.
PATH: THE LOBBY > DEPARTMENTS > SALES > GLOBAL TRAVEL PARTNERSHIPS > UNLIMITED REWARDS
820.03 SCOUT PROGRAM
Caribbean | Central America | Europe | Mexico | Middle East and Africa | South America: Hotel is required to pay Employees in countries where the
Scout Program is live.
North America:
• Scout commissions must be paid by referred hotels within 30 days of receipt of invoice from Hilton
• Upon receipt of payment, referring hotels must pay any Scout commissions to the referring team member on the next available paycheck
• All sales employees must complete Hilton University Meeting Broker Training as defined by each brand
820.04 FASTPAY
Europe | Middle East and Africa: Participation in FastPay, and payment of group intermediary commission via FastPay, is required.

Fastpay is a program that has the built-in technology to automate and centrally pay commissions to group intermediaries, facilitating a more efficient billing
process and reduced cancellation work by the hotel that will save time and administrative costs. Hotel must use only Brand- accredited group intermediaries.
A list of the Brand-accredited group intermediaries is available on the Distribution services page on the Lobby.

Commission amounts paid to brand – accredited group intermediaries via FastPay are calculated based on the room revenue and Ancillary items (F&B,
Meeting space rental) generated by the meeting and base group sales commission rate as outlined in our group commission guidelines.

To facilitate efficient and accurate payment, the group pickup numbers must be turned in within 2 weeks of group ending shoulder date. If group pickup is not
received within 2 weeks of group ending shoulder date, Distribution Services will initiate payment to the group intermediary based on the invoiced amount.
Hotel must notify Distribution Services if at least 90% of master bill room revenue has not been paid at the time that the group pick up is submitted. All
FastPay commission payments must be routed centrally through Distribution Services. Any credits due to the hotel will be reflected on the monthly
Distribution Services/TACS invoice.
North America: Participation in FastPay, and payment of group intermediary commissions via FastPay, is required.

FastPay is a program that has the built-in technology to automate and centrally pay commissions to group intermediaries, facilitating a more efficient billing
process and reduced reconciliation work by the hotel that will save time and administrative costs. Hotel must use only Brand-accredited group intermediaries.
A list of the Brand-accredited group intermediaries is available on the Distribution Services page on the Lobby.

Commission amounts paid to brand-accredited group intermediaries via FastPay are calculated based on the room revenue generated by the meeting and
base group sales commission rate as outlined in our group commission guidelines.

To facilitate efficient and accurate payment, the group pickup numbers must be turned in within 2 weeks of group ending shoulder date. If group pickup is not

800-31 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
800 - IDENTITY, SALES, AND DISTRIBUTION

received within 2 weeks of group ending shoulder date, Distribution Services will initiate payment to the group intermediary based on the invoiced amount.
Hotel must notify Distribution Services if at least 90% of master bill room revenue has not been paid at the time that the group pickup is submitted. All
FastPay commission payments must be routed centrally through Distribution Services. Any credits due to the hotel will be reflected on the monthly
Distribution Services/TACS Invoice.

PATH: LOBBY > DEPARTMENTS > SALES > DISTRIBUTION SERVICES > TRAINING & ELEARNING

821.00 TRAVEL AGENT COMMISSION PROGRAM

If the hotel has OnQ PM or Opera Integrated PM it must participate in the centrally paid Travel Agent Commission Program, and reimburse the Brand by the
15th of the month for commissions paid in the previous month.
If the hotel does not have OnQ PM or Opera Integrated PM, it must participate in the centrally paid Travel Agent Commission Program, and reimburse the
Brand by the 15th of the month for commissions paid in the previous month, to the extent they are not restricted by local regulatory, fiscal or systems (i.e.,
property management system) limitations.
If the hotel is unable to participate in the centrally paid Travel Agent Commission Program, it must pay travel agency commissions directly from the hotel on a
weekly basis.
Distribution Services also process commissions and payments relating to other Marketing and Sales Programs, which may include fees to the hotel that may
be amended from time to time. For additional details, requirements and resources please refer to the Distribution Services page on the Lobby.
PATH: THE LOBBY > DEPARTMENTS > GLOBAL SALES > DISTRIBUTION SERVICES
The Distribution Services Department will only pay commissions to sellers of travel who are registered with an accredited organization such as IATA or TIDS.
Other acceptable associations are ARC, TSI, CLIA, ERSP, SATO, TRUE and TS. These are organizations that:
• Are established in the travel industry
• Operate from an established business address
• Where needed, hold current and valid local/state/provincial business registrations and licenses
• Produce and service individual, wholesale and/or group business for their hotels
NOTE: The Hilton Distribution Services Department reserves the right not to pay commissions to a travel planner if, in the sole judgment of Hilton, the agent
does not engage in sound ethical, business and legal practices in the operation of its business.
All commissionable rates are identified in the reservation systems.
The hotel is not permitted to negotiate or override commission amounts set by Hilton. Standards for commission calculations and percentages may vary by
country, and the hotel must comply with the commission standards for its country. The full commission will be paid. Commission rates must be clearly
disclosed on all group booking contracts.
Travel agent commission inquiries will be posted on the Travel Agent Commission Settlement website http://ce.tacsnet.com or (THE LOBBY > MY
APPLICATIONS > DISTRIBUTION SERVICES–TACS) and must be reviewed and closed with an appropriate response to the agent.
If the hotel has OnQ PM or Opera Integrated PM, the hotel has the option to work its inquiries or have Distribution Services work them on behalf of the hotel.
Any inquiries still open at the end of five calendar days are forwarded to Distribution Services. If it is determined by Distribution Services that the inquiry is
commissionable, Distribution Services will authorize payment and bill the hotel accordingly.
If the hotel does not have OnQ PM or Opera Integrated PM, it must close all centrally logged agent inquiries within 30 days and initiate payment, where due,
within the current pay cycle.

800-32 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
800 - IDENTITY, SALES, AND DISTRIBUTION

Commission inquiries must be researched for a period of up to 12 months after the departure date of the reservation. Inquiries raised by agents more than 12
months after the departure date of the reservation will not be logged centrally, and should be answered directly by the hotel.
822.00 GO HILTON
822.01 TEAM MEMBER TRAVEL PROGRAM
The hotel must maintain compliance with all program requirements as detailed in the Go Hilton Program Guide.
822.01.A ELIGIBILITY
The following groups are eligible to participate in the Go Hilton Team Member Travel Program:
• Active employees at the locations below are eligible to participate in the Team Member Travel Program. This includes all regular full-time, part-time
and seasonal staff, employed by one of these locations:
• Hotels managed by Hilton
• On-property at independently owned and operated franchised Hotels
• Hilton Grand Vacations (HGV) locations
• Hilton Corporate Offices
• Active business partners working at Hilton Reservations and Customer Care (HRCC)
• All Owners Recognition Club Members
• Members of the Long Tenure Travel Program, as defined in the Go Hilton Program Guide
The following groups are not eligible to participate in this program:
• On-call and other temporary staff
• Above property franchisees and management company representatives not working on property (e.g., corporate office, management company office,
etc.)
• Retired and/or terminated Team Members unless they are eligible for the Long Tenure Travel Program as defined in the Go Hilton Program Guide
• Retired and/or terminated business partners/contractors at Hilton Reservations and Customer Care (HRCC) unless they are eligible for the Long
Tenure Travel Program as defined in the Go Hilton Program Guide
• All other independent, third-party business partners/contractors
822.01.B ROOM RATES
Standard Team Member room rates:
$35.00* USD per night
• Motto
• Hilton Garden Inn
• Hampton
• Tru
• Homewood Suites
• Home2 Suites
$45.00* USD per night:
• Hilton Hotels & Resorts
• DoubleTree Hotels & Resorts

800-33 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
800 - IDENTITY, SALES, AND DISTRIBUTION

• Tapestry Collection
• Embassy Suites
$55.00* USD per night:
• Canopy
• Curio Collection
• Hilton Grand Vacations
$75.00* USD per night:
• Conrad Hotels & Resorts
• LXR Hotels & Resorts
• Waldorf Astoria Hotels & Resorts
* Team Member rates are per room per night up to the maximum allowed occupancy per room. The rates are not per person. If the hotel allows for
adding a cot or rollaway bed to the room, the extra charge must be provided at the hotel's normal charge for a cot or rollaway bed (typically a nominal
fee in the range of $10-20 USD per cot or rollaway bed).
Team Member rates quoted above do not include any necessary local country and/or city taxes.
USD Team Member rates must be converted to the applicable local currency once per year based on Plan exchange rates.
Any applicable resort fees, urban fees, or daily mandatory charges must be waived for Team Member rates, and resort amenities must still be made
available to Team Members. Some hotels have mandatory charges that are not typical resort fees and are not related to resort amenities. Instead, the
mandatory charges are for items such as local taxes and staff gratuities under union contracts. In these cases, the mandatory charges are not required
to be waived for Team Member rates.
For hotels in the EMEA and APAC regions, the Team Member rate includes breakfast for all guests in each room up to each room's maximum allowed
occupancy. This includes any guests who are staying on a cot or rollaway bed that was added to the room, as long as it is still only up to the room's
maximum allowed occupancy.
Team Member rates may be higher for a very small subset of hotels with above average operating costs, such as all-inclusive resorts, or where
necessary based on local tax regulations. These are determined and loaded on a case-by-case basis based on analysis and discussions between the
Go Hilton and Operations Finance teams.
822.01.C OTHER DISCOUNTS
Asia Pacific | Canada | Caribbean | Central America | Europe | Mexico | Middle East and Africa | South America:
Eligible participants staying on a Team Member or Family and Friends rate must receive a 50% food and beverage discount* at restaurants operated by
the host hotel. Restaurants are defined as outlets offering hot food prepared on-property.
*Discount may not be applied to mini-bar purchases or in-room dining. Please refer to the Go Hilton Program Guide for additional terms and conditions.
Australia | New Zealand:
Eligible participants staying on a Team Member or Family and Friends rate must receive a 25% food and beverage discount* at restaurants operated by
the host hotel. Restaurants are defined as outlets offering hot food prepared on-property.
*Discount may not be applied to mini-bar purchases or in-room dining. Please refer to the Go Hilton Program Guide for additional terms and conditions.
United States:

800-34 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
800 - IDENTITY, SALES, AND DISTRIBUTION

Eligible participants staying on a Team Member or Family and Friends rate must receive a 50% food and beverage discount* at restaurants operated by
the host hotel. Restaurants are defined as outlets offering hot food prepared on-property.
*Discount may not be applied to alcoholic beverages, mini-bar purchases or in-room dining. Please refer to the Go Hilton Program Guide for additional
terms and conditions.
822.01.D INVENTORY AND RESERVATIONS
Room inventory is centrally managed and determined based on the Occupancy Forecast Engine. Please refer to the Go Hilton Inventory Management
Quick Reference Guide for more details, including the submission processes for Extraordinary Demand Dates and High Demand Dates.
The hotel must comply with the Hilton Honors Member Relocation and Recovery requirements if they are unable to accommodate a guaranteed Team
Member rate reservation.
In the event that a credit card used to secure a Go Hilton reservation expires or fails pre-arrival authorization, the hotel is not permitted to immediately
cancel the booking. The hotel must attempt to contact the guest via email or telephone a minimum of two times prior to arrival in order to obtain a new
method of guarantee.
822.01.E DOCUMENTATION
Eligible participants are required to present photo identification and a valid form of payment upon check-in.
Travel Passports are not required for any reservations. Independent employee or reservation verification forms are strictly prohibited.
822.01.F HILTON HONORS BENEFITS
When staying on Team Member rates, Hilton Honors members must receive all standard Hilton Honors benefits for their tier, in addition to any benefits
awarded through the Team Member Hilton Honors or Owners Hilton Honors program.

822.02 FRIENDS AND FAMILY TRAVEL PROGRAM

In addition to the below standards, the hotel must maintain compliance with all program requirements as detailed in the Go Hilton Program Guide.
822.02.A ELIGIBILITY
Eligible participants and family and/or friends authorized by an eligible participant are eligible to participate in the Go Hilton Family and Friends Travel
Program.
822.02.B ROOM RATES
Standard Family and Friends rates are 50% off the Best Available Rate (BAR)*. BAR is defined as the lowest unqualified, unrestricted rate that is
subject to the hotel’s standard cancellation policy.
*Resort Fees may be applied to Family and Friends Rates. Countries with tax regulations requiring rates higher than the standard Family and Friends
rate might reflect a rate that exceeds 50% off BAR. Refer to the Go Hilton Program Guide for any countries where this condition applies.
822.02.C OTHER DISCOUNTS
Family and Friends are not eligible for the food and beverage discount on their own. They must be dining with an eligible participant who is staying on a
Team Member or Family & Friends rate.
822.02.D INVENTORY AND RESERVATIONS

800-35 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
800 - IDENTITY, SALES, AND DISTRIBUTION

Room inventory is centrally managed and determined based on the Occupancy Forecast Engine. Please refer to the Go Hilton Inventory Management
Quick Reference Guide for more details, including the submission processes for Extraordinary Demand Dates and High Demand Dates.
The hotel must comply with the Hilton Honors Member Relocation and Recovery requirements if they are unable to accommodate a guaranteed Family
and Friends rate reservation.
In the event that a credit card used to secure a Go Hilton reservation expires or fails pre-arrival authorization, the hotel is not permitted to immediately
cancel the booking. The hotel must attempt to contact the guest via email or telephone a minimum of two times prior to arrival in order to obtain a new
method of guarantee.
822.02.E DOCUMENTATION
Eligible participants and family and/or friends authorized by an eligible participant referenced are required to present photo identification and a valid
form of payment upon check-in.
Travel passports are not required for any reservations. Independent employee or reservation verification forms are strictly prohibited.
822.02.F HILTON HONORS BENEFITS
When staying on Family and Friends rates, Hilton Honors members must receive all standard Hilton Honors benefits for their tier, in addition to any
benefits awarded through the Team Member Hilton Honors or Owners Hilton Honors program if applicable.

823.00 OWNER'S RECOGNITION PROGRAM

The hotel must participate in the Owners Recognition Club program. For additional information refer to the Owners Recognition Club page within the Lobby.
PATH: THE LOBBY > DEPARTMENTS > OWNER RELATIONS > OWNER RECOGNITION > OWNERS CLUB

800-36 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
900 - ACCESSIBILITY, SAFETY AND SECURITY

ACCESSIBILITY, SAFETY AND SECURITY

900-

900 - ACCESSIBILITY, SAFETY AND SECURITY

901.00 BUILDING CODE &amp; GOVERNMENT REGULATION...............................................................................................900-2

902.00 ACCESSIBILITY............................................................................................................................................................... 900-2
903.00 EMERGENCY RESPONSE AND CRISIS INCIDENT PLANNING ................................................................................900-17
904.00 FIRE LIFE SAFETY........................................................................................................................................................ 900-22
905.00 SKYLIGHT INSPECTION............................................................................................................................................... 900-23
906.00 NOT APPLICABLE TO THIS BRAND ............................................................................................................................ 900-24
907.00 GUEST ROOM SECURITY............................................................................................................................................ 900-24
908.00 MASTER KEY CONTROL.............................................................................................................................................. 900-24
909.00 LOST AND FOUND........................................................................................................................................................ 900-24
910.00 NOT APPLICABLE TO THIS BRAND ............................................................................................................................ 900-25
911.00 INFORMATION PRIVACY AND DATA PROTECTION ................................................................................................... 900-25
912.00 INSURANCE .................................................................................................................................................................. 900-31
913.00 EMPLOYEE SECURITY................................................................................................................................................. 900-41
914.00 RISK MITIGATION PLAN ............................................................................................................................................... 900-41

900-1 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
900 - ACCESSIBILITY, SAFETY AND SECURITY

901.00 BUILDING CODE & GOVERNMENT REGULATION

The hotel, in all aspects of its facilities and operation, must comply with all applicable laws, codes, ordinances, and regulations.
902.00 ACCESSIBILITY
American Samoa | Guam | Puerto Rico | United States | Virgin Islands, U.S.: All hotels must comply with Title III of the Americans with Disabilities Act
(“ADA”). Hotels shall not engage in any practice that discriminates against any individual on the basis of disability in violation of the ADA. The items set forth
below cover some aspects of ADA compliance but are not intended to cover all applicable ADA requirements. Hotels are responsible for familiarizing
themselves with all ADA requirements and complying with them. Information concerning the ADA can be found at www.ada.gov.
Asia Pacific | Canada | Caribbean | Central America | Europe | Mexico | Middle East and Africa | South America: The hotel must meet all local disability
requirements and any brand-specific requirements. Equipment/devices for travelers with disabilities must be available as a loan item, and complimentary to
the guest. All management-on-duty and front desk staff must be familiar with the location and operation of such equipment/devices. A list of these items must
be maintained at the front desk.
902.01 FOR HOTELS CONSTRUCTED AFTER 1/26/1993
American Samoa | Guam | Puerto Rico | United States | Virgin Islands, U.S.:
"The ADA requires that hotels constructed for first occupancy after January 26, 1993, must be constructed in accordance with ADA Standards established by
the U.S. Department of Justice (“Department”). The Department’s original ADA Standards for Accessible Design are referred to as the “1991 Standards.” The
Department published revised ADA Standards, the “2010 Standards,” on September 15, 2010. Certain dates in the construction process determine which
ADA Standards – the 1991 Standards or the 2010 Standards – must be used.
Hotels newly constructed after January 26, 1993 but before September 15, 2010, are subject to the new construction requirements as set out in the 1991
Standards.Hotels that undertook new construction between September 15, 2010, and March 15, 2012, could choose either the 1991 Standards or the 2010
Standards but must then use the selected Standard for all elements in the entire facility. For example, a hotel could not use the 1991 Standards for toilets and
the 2010 Standards for visual alarms. After March 15, 2012, all hotels must comply with the 2010 Standards for new construction.
The “date” of new construction for purposes of determining which Standards to apply is tied to the permitting process in those jurisdictions that have such a
process, and to the start of physical construction in those jurisdictions that do not have a permitting process.
In those jurisdictions with a permitting process, the date of new construction is the date on which the last or final building permit application for new
construction is certified. In jurisdictions where certification of permit applications is not required, the determining factor is the date on which the jurisdiction
received the permit application.Where no permits are required, new construction dates from the start of physical construction. The 1991 and 2010 Standards,
accompanying guidance, and other technical assistance can be found on the Department’s website at www.ada.gov"
Among other requirements, the hotel must have the following:
• The required number of accessible rooms and the required number of accessible rooms with roll-in showers (1991 Standards § 9.1.2) or (2010 Standards
§§ 201.1, 224.1, 224.2);
• The required number of removable tub seats (1991 Standards §§ 9(1), 9.1.2 and 4.20.3) or (2010 Standards §§ 607, 806.2.4);
• The required number of accessible rooms for the hearing impaired with the required visual alarms and notification devices (1991 ADA Standards §§ 9.1.2,
9.1.3) or (2010 Standards §§ 201.1, 224.1, 224.4, 806.3); and
• Roll-in showers that comply with 1991 Standards § 4.21 and Figure 57(a) or (b) or 2010 Standards §§ 224.2, 608,609, 610, 806.2.4 and Figure 608.2.2 or
608.2.3.

900-2 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
900 - ACCESSIBILITY, SAFETY AND SECURITY

902.02 ALTERATION AND BARRIER REMOVAL

American Samoa | Guam | Puerto Rico | United States | Virgin Islands, U.S.: The ADA requires hotels, regardless of when they were constructed, to
remove architectural barriers to access unless the removal is not readily achievable, even where no alterations have been made or are planned. All
alterations to hotels made after January 26, 1992, must be made in accordance with the applicable ADA Standards (2010 ADA Standards since March 15,
2012) to the maximum extent feasible. In addition, alterations to primary function areas trigger an obligation to make the “path of travel” to the altered primary
function area accessible as further described in the Code of Federal Regulations (28 C.F.R. § 36.403 – this section can be found at www.ada.gov/regs2010/
titleIII_2010/titleIII_2010_withbold.htm).
902.03 ADA “SURVEY INSTRUMENT”
American Samoa | Guam | Puerto Rico | United States | Virgin Islands, U.S.:
Any hotel may opt to complete the Hilton ADA “Survey Instrument” available at www.hwisurvey.com.Each hotel built for first occupancy after January 26,
1993, that experienced any of the events mentioned below between March 30, 2011, and March 30, 2015, must complete and submit the completion chart for
the hotel’s ADA Survey Instrument. This must be done through the online platform at www.hwisurvey.com once the hotel has completed all the work
described in the remedial measures section of its ADA Survey Instrument.The hotel may be randomly selected for an audit.As explained in the Survey
Instrument, any areas of non-compliance must be addressed by the owner or franchisee within five to seven years (depending on the item in question) from
the date of the event that triggered the requirement for the Survey Instrument (below). This date is available on the hotel’s ADA Survey Instrument.
Hotels whose construction began after March 30, 2011, are exempt from this requirement but must follow the ADA compliance certification process
mentioned in Standard 902.04 of this Brand Standards Manual.
• Entering into a new franchise or management agreement with us.
• Renewing or extending an existing franchise or management agreement for more than a total of 6 months.
• Requesting we consent to a change of ownership.
902.04 CERTIFICATIONS OF COMPLIANCE - NEW CONSTRUCTION
American Samoa | Guam | Puerto Rico | United States | Virgin Islands, U.S.: "Effective Date: March 30, 2011.
Owners of hotels whose construction begins after the Effective Date must submit certifications (pre-construction and post-construction) from an architect
experienced with applying ADA requirements stating that the plans for the hotel and the as-built hotel comply with the ADA. A copy of the required
certification forms can be obtained from the Hilton ADA Compliance Officer."
902.05 ADA CONTACT
American Samoa | Guam | Puerto Rico | United States | Virgin Islands, U.S.:
Each hotel must designate an existing team member as the onsite ADA Contact Person. The ADA Contact Person shall have authority to resolve complaints
at the local level (e.g., General Manager, Hotel Manager, Director of Operations, Director of Front Desk or Front Desk Manager, etc.).
Each hotel must place a notice in its in-room directory of services that states:
For any questions or complaints regarding the services, amenities, accommodations, or facilities provided to persons with disabilities, please contact the
hotel’s ADA Contact Person at [insert direct phone line or extension number].
Any hotel team member receiving a disability-related complaint must refer the complaint to the hotel’s ADA Contact Person or the Manager On Duty if the
ADA Contact Person is not available.

900-3 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
900 - ACCESSIBILITY, SAFETY AND SECURITY

902.06 ADA TRAINING PROGRAM

American Samoa | Guam | Puerto Rico | United States | Virgin Islands, U.S.:
Each hotel is required to implement an ADA training program for its team members as follows:
• All hotel team members must complete a program to educate them on the use of service animals and effective communication with individuals with
disabilities (Finance, Purchasing, Kitchen, Stewarding, Housekeeping, and Laundry department team members are exempt).
• Front Desk team members, General Managers, and Chief Building Engineers / Directors of Engineering must complete the program described above, and
must complete an additional program that includes the following topics: Proper assignment of accessible rooms Emergency procedures for guests with
disabilities Reasonable modifications of policies, practices, and procedures for guests with disabilities Maintenance of accessible features The provision
and use of roll-in showers with fold-down seats The provision and use of removable tub seats The operation of communications equipment for individuals
with hearing impairments
• Newly-hired team members falling into the categories set forth above shall complete their training within 3 months of hire.
• All team members required to have ADA training shall undergo refresher training every 3 years. The hotel’s ADA Contact Person must undergo refresher
training every 2 years.
• Hilton Managed Hotels must utilize the ADA Training Program available on Hilton University. Instructor-led materials are available for the two modules
specified on The Lobby’s Accessibility site (The Lobby > Departments > Accessibility). Hilton will permit franchised hotels to utilize its ADA training
program. However, franchisees may develop their own ADA training program provided that it meets the requirements set forth above. If a franchisee uses
its own ADA training program, it must provide a copy of the training program to Hilton’s ADA Compliance Officer at least 30 days prior to the
commencement of team member training for approval.
902.07 ACCESSIBLE ROOM UPGRADES
American Samoa | Guam | Puerto Rico | United States | Virgin Islands, U.S.: If an accessible room that has been reserved by a guest with a disability is
not available upon check-in and there is a more expensive class of accessible room that is available, the hotel must upgrade the guest to the more expensive
accessible room at no additional charge. Where or when a more expensive class of accessible room is not available, the hotel must accommodate the guest
in another accessible room that will meet the guest’s needs. If the guest’s needs cannot be met with any of the hotel’s rooms, alternate accommodations
must be made for the guest elsewhere, following the relocation standards per the Brand’s Operating Standards Manual. Guests with disabilities can always
upgrade to another available room at their own expense on the same basis as other guests.
902.08 SERVICE ANIMALS
American Samoa | Guam | Puerto Rico | United States | Virgin Islands, U.S.:
Service animals that provide assistance to individuals with disabilities are welcome at all hotels. Service animals are not pets and no policies or requirements
that apply to pets should be applied to service animals. Hilton Managed hotels must follow the Service Animal Policy below. Franchisees may adopt the
policy below or may implement their own policy as long as it meets all state and federal legal requirements.
ATTACHMENT A
POLICY FOR SERVICE ANIMALS USED BY INDIVIDUALS WITH DISABILITIES
Effective March 15, 2011
(Revised February 10, 2012)

900-4 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
900 - ACCESSIBILITY, SAFETY AND SECURITY

This policy applies to all Hilton Worldwide Inc. (“Hilton”) hotels, resorts, and vacation ownership properties in the United States and its Territories. Consistent
with the requirements of Title III of the Americans with Disabilities Act (ADA), it is Hilton’s policy to not discriminate against any individual with a disability in
the full and equal enjoyment of our goods, services, facilities, and accommodations.
Service animals that provide assistance to individuals with disabilities are welcome at all Hilton Worldwide brand hotels. Service animals are not pets and no
policies or requirements that apply to pets should be applied to service animals. Effective March 15, 2011, under the ADA, dogs that are individually trained to
perform work or tasks for an individual with a disability are considered service animals and must be allowed to accompany the individual with a disability into
any area that is open to the public. Miniature horses that are individually trained to perform work or tasks for individuals with disabilities, while not technically
defined as service animals, must be treated the same as dogs that serve as service animals. Animals whose sole function is to provide emotional support/
comfort or crime deterrence are not service animals. Service animals do not have to wear a vest or a tag, have documentation, or be licensed or certified by a
state or local government.
Some states also recognize other types of animals as service animals and extend protection to service animals in training. Hotels in those states must treat
those types of animals as service animals as well.
Service animals perform some of the functions and tasks that the individual with a disability cannot perform without assistance. For example, service animals
guide individuals who are blind or have low-vision, alert persons with hearing impairments to sounds, pull wheelchairs, and retrieve or carry things for
persons with mobility impairments. Some service animals also perform work or tasks for persons with traumatic brain injury, intellectual disabilities, or
psychiatric disabilities, such as reminding a person with depression to take medication or waking him up, alerting a person with anxiety to the onset of panic
attacks, orienting people with schizophrenia to reality, and helping people with intellectual or cognitive disabilities to locate misplaced items, find places, or
follow daily routines.
A hotel must treat individuals with disabilities traveling with a service animal on the same terms and conditions as any other guest. The hotel may not treat
the service animal as a pet, require a security deposit for the service animal, charge a cleaning or any other fee for the service animal (other than for damage
actually caused by the service animal), require the guest to sign a waiver or any other document, or otherwise impose any rules, charges, or conditions
specific to the use of a service animal. The hotel must make the same room inventory, facilities and public spaces available to guests with service animals as
for any other guest.
If it is not obvious that an animal is a service animal, a hotel may only ask the person with the disability two questions:
• Is your animal a service animal required because of a disability?
• What work or tasks has your service animal been trained to perform?
Under no circumstances must a hotel ever ask a guest any questions about his or her disability. If a guest answers no the first question or cannot
answer the second question, a hotel may ask the person with a disability to remove the animal from the premises, but the hotel must offer to provide the
person access to the hotel’s goods and services without the animal. Decisions to exclude animals from a hotel should be made by a manager.
A hotel can ask an individual with a disability to remove a service animal from the hotel if: (a) the animal is out of control and the animal’s handler does not
take effective action to control it; or (b) the animal is not housebroken. With regard to miniature horses, a hotel may also exclude an animal that is so large
that it cannot be accommodated in the hotel. Hotels may not exclude a particular service animal based on past experience with other animals or based on
fear that is not related to an individual service animal's actual behavior. Each situation must be considered individually. If a hotel excludes a service animal
because for the reasons set forth above, it must offer to provide service to the individual with a disability unaccompanied by that particular service animal.
Hilton Managed hotels must follow this policy. Franchisees may adopt the policy or may implement their own policy as long as it meets all state and federal
legal requirements.

900-5 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
900 - ACCESSIBILITY, SAFETY AND SECURITY

902.09 MOBILITY DEVICES USED BY INDIVIDUALS

American Samoa | Guam | Puerto Rico | United States | Virgin Islands, U.S.:
Hotels must allow individuals with mobility disabilities to use manual and powered devices for mobility at the hotel. Hilton Managed hotels must follow the
Policy for Mobility Devices below. Franchisees may adopt the policy below or may implement their own policy as long as it meets all state and federal legal
requirements.
ATTACHMENT B
POLICY FOR MOBILITY DEVICES USED BY INDIVIDUALS WITH MOBILITY DISABILITIES
Effective March 15, 2011
This policy applies to all Hilton Worldwide Inc. (“Hilton”) hotels, resorts, and vacation ownership properties in the United States and its Territories.
Consistent with the requirements of Title III of the Americans with Disabilities Act (ADA), it is Hilton’s policy to:
• allow individuals with mobility disabilities to use manually-operated or power-driven wheelchairs, and other manually-operated mobility aids (such as
walkers and canes) that are designed to assist those individuals with locomotion, in all areas of a facility that are open to other guests or the public; and
• allow individuals with mobility disabilities to use other power-driven mobility devices (“OPMDs”) for locomotion in all areas of a facility that are open to other
guests or the public, subject to the rules set forth in this policy.
Definition of “Wheelchair” and “OPMD”
The ADA defines a wheelchair as a mobility device -- either manual or powered -- designed primarily for use by an individual with a disability for mobility
locomotion.
The ADA defines an OPMD as “any mobility device powered by batteries, fuel, or other engines -- whether or not designed primarily for use by individuals
with mobility disabilities -- that is used by individuals with mobility disabilities for the purpose of locomotion. . . or any mobility device designed to operate in
areas without defined pedestrian routes, but that is not a wheelchair.” Examples of OPMDs include golf carts and electronic personal assistance mobility
devices such as the Segway®.
Verification of Need to Use an OPMD for a Disability Related Reason
Only individuals with mobility disabilities may use OPMDs on the property (“Qualified User”). However, you must never inquire about the nature of a person’s
disability. If the reason for an individual’s use of an OPMD is not obvious, you may ask whether the OPMD is required because of a mobility disability. You
may also ask for the following information:
• a valid, State-issued disability parking placard or card;
• State-issued proof of disability; or
• a verbal representation that is not contradicted by observable fact.
The use of an OPMD should not be restricted or denied without approval by a Manager, except in emergency situations where the OPMD is posing an
immediate threat to the safety of the Qualified User or other people.
Rules for the Safe Operation of OPMDs
The property shall provide Qualified Users with a copy of the attached “Rules Regarding the Safe Operation of Other Power Driven Mobility Devices” (the
“Rules”) as soon as practicable. Qualified Users must operate OPMDs on the property in accordance with the Rules. If a Qualified User does not adhere to
one or more of the Rules, hotel personnel should remind the Qualified User of the Rules and provide the individual with a copy of the Rules. If the Qualified
User continues to violate one or more Rules after being so advised, the property may limit or prohibit the use of the OPMD by that individual on the property.
This decision should be made by a manager after speaking with the individual. The individual must still be given full access to the services, goods and
accommodations of the property without the OPMD.

900-6 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
900 - ACCESSIBILITY, SAFETY AND SECURITY

RULES REGARDING THE SAFE OPERATION OF OTHER POWER DRIVEN MOBILITY DEVICES

1. OPMDs must be operated in a manner that does not compromise the safety of its Qualified User or, other persons at the property, or the building
infrastructure.
2. Qualified Users must yield to pedestrian traffic.
3. Qualified Users must exercise caution when turning corners or navigating narrow corridors or areas of the property that have significant foot traffic.
4. In pedestrian areas (e.g. indoor areas, sidewalks) OPMDs may not be operated at a speed faster than three (3) miles per hour or the current flow of
pedestrian traffic; whichever is slower.
5. OPMDs are not permitted on escalators, stairs or steps. OPMDs are permitted in elevators provided the Qualified User exercises caution when
entering and exiting the elevator.
6. OPMDs that are fuel-powered or powered by combustion engines may not be used indoors.
7. OPMDs may not be left unattended unless they can be locked. OPMD owners must consult with hotel personnel before leaving their OPMDs
unattended or the OPMD may be moved to a different location.
8. Qualified Users must observe and adhere to all applicable safety rules and regulations governing the operation and use of the OPMD as published
by the manufacturer.
9. Qualified Users must observe and adhere to all applicable safety rules and regulations governing the operation and use of the OPMD as
promulgated by any federal, state or local authorities.
10. Qualified Users may not use a cell phone or any other device not necessary to the operation of the OPMD while operating the OPMD. Hands free
cell phone devices are permitted when such usage does not compromise the safety of the user or other persons.
11. OPMDs must be operated in a manner that does not cause damage to the property, its furnishing, fixtures, or improvements.

Hilton Managed hotels must follow this policy. Franchisees may adopt the policy or may implement their own policy as long as it meets all state and federal
legal requirements.
902.10 COMMUNICATION WITH INDIVIDUALS WITH DISABILITIES
American Samoa | Guam | Puerto Rico | United States | Virgin Islands, U.S.:
Consistent with the requirements of Title III of the Americans with Disabilities Act (ADA), all hotels must ensure effective communication between its team
members and guests or potential guests with disabilities. Hilton Managed hotels must follow the Effective Communication Policy below. Franchisees may
adopt the policy below or may implement their own policy as long as it meets all state and federal legal requirements.
ATTACHMENT C
POLICY FOR ENSURING EFFECTIVE COMMUNICATION WITH INDIVIDUALS WITH DISABILITIES
Effective March 15, 2011
(Revised July 1, 2013)
This policy applies to all Hilton Worldwide Inc. (“Hilton”) hotels, resorts, and vacation ownership properties in the United States and its Territories. Consistent
with the requirements of Title III of the Americans with Disabilities Act (ADA), it is Hilton’s policy to not discriminate against any individual with a disability in
the full and equal enjoyment of our goods, services, facilities, and accommodations. It is also Hilton’s policy to ensure effective communication between its
employees and guests or potential guests with disabilities. Accordingly, Hilton will provide, free of charge, appropriate auxiliary aids and services, whenever

900-7 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
900 - ACCESSIBILITY, SAFETY AND SECURITY

necessary, to ensure effective communication with guests or potential guests with disabilities. The companions of guests or potential guests, to the extent
they have disabilities, will also be covered by this policy. For purposes of this policy, these individuals shall be collectively referred to as “individuals with
disabilities.”
How does Hilton ensure effective communication with individuals with disabilities?
Individuals who have speech, hearing, and sight disabilities may need auxiliary aids and services in order to effectively communicate with Hilton employees.

Hilton ensures effective communication by accepting telephone calls made by individuals who use relay services to make phone calls and handling them in
the same manner as non-relay calls, regardless of the type of relay service used by the caller to communicate with the relay operator (e.g.,
telecommunications relay, internet protocol relay, or video relay). In addition, Hilton will also provide appropriate auxiliary aids and services to individuals with
disabilities at no extra charge in order to ensure effective communication. The types of auxiliary aids and services that may be provided include a wide
variety of equipment, materials, and personal services, some of which are described below.
The determination of which appropriate auxiliary aids and services are necessary, and the timing, duration, and frequency with which they will be provided,
will be made by Hilton. However, Hilton will consult with the individual with a disability because people’s needs are different, and because different situations
call for different types of auxiliary aids and services. The determination will take into account the following factors:
a. The nature, length, and complexity of the communication at issue;
b. The complexity of the communication at issue;
c. The method of communication used by the individual;
d. The individual's request or statement of need for a specific auxiliary aid or service;
In order to be effective, auxiliary aids and services must be provided in accessible formats, in a timely manner, and in such a way as to protect the privacy
and independence of the individual with a disability.
Examples:

1. It is generally appropriate for a front desk team member checking in a guest to communicate with a guest who is deaf by exchanging notes.
However, for a meeting involving more complex communications, such as a meeting to plan a large conference at a property, the property would
likely have to provide a sign language interpreter for the meeting at no charge in order to ensure effective communication.
2. A guest who is blind cannot read the menu in a sit-down restaurant. In this situation having a waiter promptly read the menu to the guest provides
effective communication. However, if the establishment is a fast food restaurant with no employees regularly available to promptly read menus to
guests, Braille or audio taped menus would better ensure effective communication.

Hilton will give consideration to the requests of the individual requesting the auxiliary aid(s) or service(s), but it is not necessarily required to provide the
particular auxiliary aid(s) or service(s) requested so long as the chosen auxiliary aid(s) or service(s) provides effective communication.
What types of auxiliary aids and services might Hilton provide?
The ADA regulations set forth a lengthy list auxiliary aids and service, reproduced below, that Hilton could be asked to provide:
• For guests and potential guests who are deaf, hard of hearing, or have speech disabilities: Qualified interpreters (on-site or through video remote
interpreting (VRI) services); note takers; real-time computer-aided transcription services; written materials; exchange of written notes; telephone handset
amplifiers; assistive listening devices, assistive listening systems; telephones compatible with hearing aids; closed caption decoders; open and closed
captioning, including real time captioning; voice, text, and video-based telecommunications products and systems, including text telephones (TTYs),

900-8 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
900 - ACCESSIBILITY, SAFETY AND SECURITY

videophones, and captioned telephones, or equally effective telecommunications devices; videotext displays; accessible electronic and information
technology; or other effective methods of making aurally delivered information available to individuals who are deaf, hard of hearing, or have speech-
related disabilities.
• For guests and potential guests who are blind or have low vision: Qualified readers; taped texts; audio recordings; Braille materials and displays;
screen readers software; magnification software; optical readers; secondary auditory programs (SAP); large print materials; accessible electronic and
information technology; or other effective methods of making visually delivered materials available to individuals who are blind or have low vision.
These are only examples of the auxiliary aids and services that Hilton may be asked to provide. Individuals with disabilities may request other types of
auxiliary aids and services not on this list, and those requests must be considered.
What does the term “qualified interpreter” mean?
A qualified interpreter is an interpreter who, via a video remote interpreting (VRI) service or an on-site appearance, is able to interpret effectively, accurately
and impartially both receptively and expressively, using any necessary specialized vocabulary. Qualified interpreters include, for example, sign language
interpreters, oral translators, and cued-language translators.
May Hilton request or require adult family members or friends of individuals who are deaf, are hard of hearing, or have speech disabilities to
interpret for them?
No, unless the individual with a disability requests, in writing, that a friend or family member serve as an interpreter, and the friend or family member
consents. Under no circumstances shall a minor child be used as an interpreter, except in an emergency involving an imminent threat to the safety or welfare
of an individual or the public where there is no interpreter available.
What is a qualified reader?
A qualified reader is a person who is able to read effectively, accurately, and impartially using any necessary specialized vocabulary.
May Hilton charge a guest or potential guest with a disability for the cost of providing an auxiliary aid or service needed for effective
communication?
No.
Are there specific procedures for requesting auxiliary aids and services?
No. Oral or written requests can be made by an individual with a disability who needs the auxiliary aid or service, or by someone acting on that individual's
behalf.
How will Hilton handle requests for auxiliary aids and services?
Hilton will respond promptly to requests for auxiliary aids and services to ensure that individuals with disabilities have an equal opportunity to participate in,
and benefit from, Hilton’s goods, services, facilities, and accommodations. Hilton personnel must confer with the individual with the disability to ascertain the
circumstances, requirements, and communication preferences of that individual. Documentation of an individual’s disability generally may not be requested
or required.
Hilton may provide an auxiliary aid or service that is different from the one that is requested so long as the auxiliary aid or service that is provided results in
effective communication. If, after conferring with the individual, Hilton determines that the circumstances do not warrant the provision of the requested
auxiliary aid or service, Hilton personnel must promptly advise the individual accordingly. When Hilton denies a request because providing the auxiliary aid or
service would result in a fundamental alteration or undue financial and administrative burdens, Hilton shall provide an alternative auxiliary aid or service, if
one exists, that would not result in such alteration or burden. Refusals to provide an auxiliary aid or service requested by a customer must be made by a
manager.

900-9 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
900 - ACCESSIBILITY, SAFETY AND SECURITY

Hilton personnel must ensure the confidentiality of disability-related information provided in connection with a request for auxiliary aids and services. Such
information may not be used for any purpose other than to ensure effective communication.
Hilton Managed hotels must follow this policy. Franchisees may adopt the policy or may implement their own policy as long as it meets all state and federal
legal requirements.
902.11 RESERVATION AND ASSIGNMENT - ACCESSIBLE GUEST ROOMS
American Samoa | Guam | Puerto Rico | United States | Virgin Islands, U.S.: Hotels have an ongoing obligation to ensure that their accessible room
inventory accurately reflects this information. If a hotel makes any changes to the accessible room inventory or any of the features listed above in that
inventory, it must update all OnQ Systems as needed to reflect these changes. Hotels must, in any event, review their accessible inventory at a minimum
every 2 years to ensure that the information in the reservations system is accurate.
902.11.A ROOM FEATURES
American Samoa | Guam | Puerto Rico | United States | Virgin Islands, U.S.:
All hotels’ accessible room inventory must identify by room type which rooms are accessible, and for each accessible room type, which of the following
features it has:
• Number of beds
• Size of beds
• Roll-in shower, accessible tub, or 3x3 transfer shower (for “mobility” accessible rooms only)
• Visual fire alarm
• Visual notification device for incoming telephone calls
• Executive Level (if applicable)
• Suite (if applicable)
• Kitchen/kitchenette (if applicable)
• View, if the hotel charges more for a room based on view
902.11.B ELEMENT/SPACE ACCESSIBILITY
American Samoa | Guam | Puerto Rico | United States | Virgin Islands, U.S.:
Hotels must state whether the following elements/spaces at the hotel are accessible (or not accessible):
• Entrance
• Check-in area
• Path of travel to essential services
• Accessibility of areas where goods, services, and amenities are provided (e.g., food and beverage venues, meeting rooms, gift shop, swimming pool/
spa, exercise room, and business center)
This information must be provided on OnQ PiM under The Lobby > Departments > Marketing > Property Information > ADA Amenities, Hotels have an
ongoing obligation to ensure that the above accessibility information is accurate. If a hotel makes any changes to the accessibility of these areas, it
must update OnQ PiM to reflect these changes. Hotels must review this information at a minimum every two years to ensure that the information in the
reservations system is accurate.
902.11.C LIST OF ROOMS AND FEATURES

900-10 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
900 - ACCESSIBILITY, SAFETY AND SECURITY

American Samoa | Guam | Puerto Rico | United States | Virgin Islands, U.S.:
Every hotel must have at the Front Desk a list of all accessible rooms showing the applicable room features from the list stated in Standard 902.11.A for
each room. The hotel’s ADA Contact Person, Director of Engineering and Front Desk team members should also be prepared to answer more specific
questions from potential guests about the hotel, including but not limited to the following:
• The availability of text telephones and communications kits for guests who are deaf or hard of hearing;
• The availability of tub seats for use in accessible rooms with tubs;
• The general layout of accessible rooms; and
• Features of accessible rooms, including the design of the accessible bathing fixtures, grab bars locations, and other amenities available (e.g., tub
seats).
902.11.D ROOM ASSIGNMENT
American Samoa | Guam | Puerto Rico | United States | Virgin Islands, U.S.:
Hotels may only reserve and/or assign upon check-in accessible rooms to individuals who specifically request an accessible room until the rooms are
the last remaining within their comparable category of rooms (see example below). At that time, the accessible rooms can be sold/assigned to
individuals who have not requested an accessible room.
Example: There are 10 King Standard rooms available and 2 of those are accessible rooms. The hotel must hold those 2 accessible rooms for persons
requesting accessible rooms until none of the 8 non-accessible King Standard rooms are left. At that time the hotel can sell the accessible King
Standard rooms to any guest. If there are different types of accessible King Standard rooms (e.g. one mobility accessible with a roll-in shower and one
mobility accessible with an accessible tub), the room with the roll-in shower should be the last to be sold.
When a guest checks in for a reserved accessible room, the hotel may ask if the guest needs the accessible features of that room for a disability. If the
guest does not need the features of the accessible room for a disability, the hotel shall substitute a comparable available non-accessible room for that
guest if one is available.
After taking or being notified of a reservation for an accessible room, hotels must promptly ensure that the accessible room reserved is blocked and
removed from the available rooms inventory. The room may only be released back into available inventory if the reservation is cancelled or in case of a
No-Show.
Hotels must guarantee that a room within the specific accessible guest room type reserved by a guest is held for the reserving customer, regardless of
whether rooms within a specific room type are held in response to reservations made by others.
If a guest has a reservation for an accessible room but the room is unavailable for reasons beyond the hotel’s reasonable control (e.g., the room’s
current occupant has not checked out or vacated the room, the room is undergoing maintenance, the room’s condition does not allow it to be used by a
guest, or the hotel is closed in whole or in part), the hotel must attempt to identify and reserve an appropriate equivalent accessible accommodation for
the guest at that hotel or another hotel. If the room is unavailable because its current occupant has not checked out or vacated the room, before
seeking alternate accommodations for the guest, the hotel must first call the guest occupying the room to ask if he/she would be willing to move to a
non-accessible room if one is available. If the hotel cannot reach the guest by phone, a voicemail with this question must be left and a note on the hotel
letterhead put under the door. However, the hotel is not required to remove any non-disabled guests who are staying in the accessible room type
reserved by the incoming guest in order to make it available for the guest with a reservation.

902.12 MODIFICATIONS TO POLICIES, PRACTICES, AND PROCEDURES

900-11 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
900 - ACCESSIBILITY, SAFETY AND SECURITY

American Samoa | Guam | Puerto Rico | United States | Virgin Islands, U.S.:
Hotels must make reasonable modifications to their policies, practices, and procedures, at no additional charge, to ensure that individuals with disabilities
have access to the goods, services, amenities, and accommodations that are available to other guests unless making the modifications would fundamentally
alter the nature of the goods, services, facilities, privileges, advantages, or accommodations of the hotel.
Hilton Managed hotels must follow the Policy for Making Reasonable Modifications to Policies, Practices, and Procedures below. Franchisees may adopt the
policy below or may implement their own policy as long as it meets all state and federal legal requirements.
ATTACHMENT D
POLICY FOR MAKING REASONABLE MODIFICATIONS TO POLICIES, PRACTICES OR PROCEDURES
Effective March 15, 2012
This policy applies to all Hilton Worldwide Inc. (“Hilton”) hotels, resorts, and vacation ownership properties in the United States and its Territories. Consistent
with the requirements of Title III of the Americans with Disabilities Act (ADA), it is Hilton’s policy to not discriminate against any individual with a disability in
the full and equal enjoyment of our goods, services, facilities, and accommodations. It is also Hilton’s policy to ensure Hilton makes reasonable modifications
to its policies, practices, and procedures, at no additional charge, to ensure that individuals with disabilities have access to the goods, services, amenities,
and accommodations that are available to other guests unless making the modifications would fundamentally alter the nature of the goods, services, facilities,
privileges, advantages, or accommodations of the hotel. The companions of guests or potential guests, to the extent they have disabilities, will also be
covered by this policy. For purposes of this policy, these individuals shall be collectively referred to as “individuals with disabilities.”
Examples of Reasonable Modifications That Hilton Will Make for Individuals with Disabilities
Hilton will take the following actions with respect to individuals with disabilities:
• Accept an alternative form of government issued identification from a guest who may not have a driver’s license due to his or her disability;
• Have a text telephone (TTY) at the front desk or the PBX to receive internal calls from guests who use TTY to communicate by phone;
• Provide assistance with handling luggage;
• Remove or relocate furniture in a guest room to create more maneuvering space;
• At sales or service counters, provide assistance to guests who use wheelchairs at the lowered section of the counter or auxiliary accessible counter;
• Remove a bed frame to lower a bed if necessary for a guest in a wheelchair to transfer onto the bed;
• Substitute ingredients for guests with food allergies;
• Provide assistance in retrieving items at a restaurant buffet;
• Provide assistance in locating and retrieving merchandise in retail venues on its facilities;
• Provide services in an alternate location if the usual location of the services is not accessible;
• Set up private events in a manner that is accessible to guests with disabilities (e.g. ensuring that there are accessible tables, seating locations, and access
to stages) if requested by the event organizer;
• Cut food into smaller pieces upon request ;
• Provide verbal directions or assistance in using or locating certain guest room or hotel features (e.g., TV close captioning, communications kit, items of
furniture in the room, thermostat, in-room safe, and nearest emergency exit);
• Provide assistance in using self-service equipment such as boarding pass printing stations;
• Have in place specific emergency procedures for guests with disabilities that include:
• How guests with disabilities will be identified so that the information can be provided to first-responders;
• How individuals with disabilities will be notified of an emergency;

900-12 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
900 - ACCESSIBILITY, SAFETY AND SECURITY

• How individuals with disabilities will be evacuated;

• How individuals with disabilities will be informed about emergency procedures; and
• Arrange and pay for equivalent accessible transportation by a third-party service if a hotel does not have an accessible vehicle available for any
transportation generally provided by the hotel to guests on a complimentary basis. Please see Standard 902.14. Guest Transportation Policy for additional
information).
This is a non-exclusive list. Hilton employees will provide the services described, as well as similar services, upon request without having to seek approval
from a manager. If a guest makes a request that the employee cannot fulfill, an employee will promptly consult with a manager and respond to the guest in a
timely manner. Hilton will only refuse to make a modification to its policies, practices, and procedures for a guest with a disability if making the modification
would fundamentally alter the nature of the goods, services, facilities, privileges, advantages, or accommodations that it provides. That determination can
only be made by a manager.
Hilton Managed hotels must follow this policy. Franchisees may adopt the policy or may implement their own policy as long as it meets all state and federal
legal requirements.
902.13 MAINTENANCE OF ACCESSIBLE FEATURES
American Samoa | Guam | Puerto Rico | United States | Virgin Islands, U.S.:
Hotels must keep their indoor and outdoor accessible features in operable working condition to ensure that the features are accessible and usable to guests
with disabilities. Hilton Managed hotels must follow the Policy for the Maintenance of Accessible Features below. Franchisees may adopt the policy below or
may implement their own policy as long as it meets all state and federal legal requirements.
ATTACHMENT E
POLICY FOR MAINTENANCE OF ACCESSIBLE FEATURES
Effective March 15, 2012
This policy applies to all Hilton Worldwide Inc. (“Hilton”) hotels, resorts, and vacation ownership properties in the United States and its Territories. Maintaining
the accessible features of its hotels is a part of Hilton’s commitment to ensuring a safe and enjoyable stay for its guests with disabilities. As such, hotels must
keep their indoor and outdoor accessible features in good working condition.
Maintenance of Clear and Safe Accessible Routes
Maintaining clear and safe accessible routes is imperative to ensuring a great stay for guests with disabilities. An accessible route is a pathway that a hotel’s
guests with disabilities can take, starting from the public sidewalk and parking lot, to each of the areas of the hotel that provides goods, services, or other
amenities. Examples of such locations include, but are not limited to, the front desk, restaurants, meeting rooms, and guest rooms. An accessible route
must be at least 36” wide, and at least 32” wide at doorways, at all points in the route. Hotels must ensure that the accessible route remains clear of all
obstacles, including furniture, trash receptacles, or potted plants. Further, no object with an edge between 27” - 80” high can extend beyond 4” into the
accessible route. Hotels must monitor the condition of their outdoor accessible routes and ensure that they are clear of snow, ice, mud, leaves, and other
debris. Hotels must repair cracks in the sidewalk, trim tree branches and shrubs, and remedy other potential obstacles to a guest with a disability’s use of the
hotels’ exterior accessible route. If public entrances to a hotel need to be closed, the accessible entrances must be the last to close.
Maintenance of Other Accessible Features
Hotels must take the following other actions to maintain their accessible features (this is a non-exclusive list):
• In accessible guest rooms, place the remote control within 48” above the floor in order to ensure that it is accessible to guests in wheelchairs;
• Ensure that the accessible registration counter remains free of clutter at all times;

900-13 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
900 - ACCESSIBILITY, SAFETY AND SECURITY

• Maintain the text telephone (TTY) at the front desk in good working condition;
• Ensure that the hotel’s portable communications kits containing visual fire alarms and communication devices are in good working condition;
• Ensure that accessible aisles serving accessible parking spaces are kept clear;
• In mobility guest rooms, place the handheld shower at the lowest position on the bar; and
• Ensure that accessible equipment such as pool lifts are charged and ready for use.
Hilton Managed hotels must follow this policy. Franchisees may adopt the policy or may implement their own policy as long as it meets all state and federal
legal requirements.
902.14 GUEST TRANSPORTATION SERVICES
American Samoa | Guam | Puerto Rico | United States | Virgin Islands, U.S.:
If the hotel provides guest transportation either directly or through a third party, it must ensure that guests with disabilities have full and equal access to its
guest transportation services. Hilton Managed hotels must follow the Policy for Accessible Guest Transportation Services below. Franchisees may adopt the
policy below or may implement their own policy as long as it meets all state and federal legal requirements.
ATTACHMENT F
POLICY FOR ACCESSIBLE GUEST TRANSPORTATION SERVICES
Effective July 1, 2013
This policy applies to all Hilton Worldwide Inc. (“Hilton”) hotels, resorts, and vacation ownership properties in the United States and its Territories. Consistent
with the requirements of Title III of the Americans with Disabilities Act (ADA), it is Hilton’s policy to not discriminate against any individual with a disability in
the full and equal enjoyment of our goods, services, facilities, and accommodations. It is also Hilton Worldwide’s policy to ensure that guests with disabilities
have full and equal access to its guest transportation services.
Scope of Application
This policy applies to all properties managed by Hilton Worldwide or its subsidiaries in the U.S. and its territories that:
• Lease or purchase vehicles that are used to transport guests;
• Contract with a third-party for the provision of guest transportation services; and/or
• Make arrangements with third-parties on behalf of guests for the provision of transportation services.
Definitions
• A vehicle that operates on a “Fixed Schedule” is one that makes pre-determined stops on a specific schedule.
• A vehicle that operates “On Demand” is one that operates in response to guest requests within a designated service area or to pre-determined
destinations.
• “High Capacity Vehicle” means a vehicle that has seating locations for 16 or more people, including the driver.
• “Low Capacity Vehicle” means a vehicle that has seating locations for fewer than 16 people, including the driver.
• An “Accessible” vehicle is one that has a hydraulic lift or retractable access ramp and meets the other requirements set forth below.
Standards for Properties that Own or Lease Vehicles Used for Guest Transportation

1. High Capacity Vehicles that Operate on a Fixed Schedule:

All High Capacity Vehicles that run on a Fixed Schedule must be Accessible. If the hotel has one or more High Capacity Vehicles operating on a

900-14 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
900 - ACCESSIBILITY, SAFETY AND SECURITY

Fixed Schedule but none are Accessible, the hotel must ensure that all High Capacity Vehicle purchased or leased after the effective date of this
policy are Accessible. Pending the acquisition of such Accessible High Capacity Vehicle(s), the hotel must arrange for equivalent transportation in
an Accessible vehicle for guests with disabilities who request it, as more fully described below. If the transportation provided by the Hotel is
complimentary then the Hotel must pay for the equivalent accessible transportation. The Hotel must include the following statement on the hotel’s
website: “Accessible transportation with advance notice.” (Inclusion of the statement is done through the “ADA Amenities” section on OnQ PIM).
2. Vehicles that Operate on Demand and Low Capacity Vehicles that Operate on a Fixed Schedule:
If the hotel owns or leases any vehicles (either High Capacity or Low Capacity) that provide guest transportation services On Demand, or Low
Capacity Vehicles that operate on a Fixed Schedule, the hotel has two options: Either (1) provide one Accessible vehicle that must be used to
promptly provide service to guests with disabilities in the same time frame and with the same level as convenience as afford to guests using non-
accessible transportation; or (2) arrange for equivalent transportation in an Accessible vehicle for guests with disabilities who request it, as more
fully described below. If the transportation provided by the hotel is complimentary then the Hotel must pay for the equivalent accessible
transportation. The hotel must include the following statement on the hotel’s website: “Accessible transportation with advance notice.” (Inclusion of
the statement is done through the “ADA Amenities” section on OnQ PIM).

Standards for Arranging for Third-Party Transportation for Guests with Disabilities in Accessible Vehicles
If a hotel does not have an Accessible vehicle available for transportation that would normally be provided to guests, the hotel must arrange for equivalent
transportation in an Accessible vehicle through a third-party service. The hotel may not charge the guest with a disability for the equivalent transportation
if (s)he would not have been charged for the non-accessible transportation provided by the hotel.
“Equivalent” means that the transportation services offered to guests with disabilities must be as convenient as the services offered to guests without
disabilities in terms of:
• Schedules (for a Fixed Schedule system);
• Response time (for an On Demand system);
• Fares;
• Geographic areas of service;
• Days and times of service;
• Availability of information;
• Reservations capability (for an On Demand system);
• Space (capacity) limitations; and
• Restriction priorities based on trip purpose (for an On Demand system).
In order to ensure that arrangements for equivalent guest transportation in an Accessible vehicle are made promptly and efficiently, the hotel must have on
site a list of transportation providers who can provide an Accessible vehicle upon request.
Standards for Properties that Contract with Third-Parties for Guest Transportation Services
If a hotel contracts with a third-party to provide for guest transportation services, the contract must include the following requirements:
• All High Capacity Vehicles operating on a Fixed Schedule must be Accessible.

900-15 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
900 - ACCESSIBILITY, SAFETY AND SECURITY

• For all On Demand transportation services, or Fixed Schedule transportation services using a Low Capacity Vehicle, the third-party transportation provider
must either use an Accessible vehicle or provide “equivalent” service in an Accessible vehicle. “Equivalent” means that the transportation services offered
to guests with disabilities must be as convenient as the services offered to guests without disabilities in terms of:
• Schedules (for a Fixed Scheduled system);
• Response time (for an On Demand system);
• Fares;
• Geographic areas of service;
• Days and times of service;
• Availability of information;
• Reservations capability (for an On Demand system);
• Space (capacity) limitations; and
• Restriction priorities based on trip purpose (for an On Demand system).
Requirements For Accessible Vehicles
An Accessible vehicle is one that has a hydraulic lift or retractable access ramp and meets the following requirements:
For vehicles with hydraulic lifts, the lift must have a number of features including, among others:

1. a minimum load capacity of 600 pounds;

2. controls that are interlocked with the vehicle brakes, transmission, or door (or a similar system) to ensure that the vehicle cannot be moved when the
lift is not stowed, and that the lift cannot be deployed unless the interlocks are engaged;
3. an emergency method of deploying, lowering to ground level, raising and stowing the lift if the power to the lift fails;
4. a platform surface that is slip resistant, free of protrusions more than 1/4” high, and accommodates individuals who use walkers, crutches, canes,
braces, or who otherwise have difficulty using steps;
5. clear space for a wheelchair that is at least 48” long and at least 30” wide (measured at 2” above the floor or platform surface), and extending to a
height of at least 30” above the floor or platform surface. The minimum clear width at the floor or platform surface is 28-1/2”;
6. The entrance ramp, or loading-edge barrier used as a ramp, must not exceed a slope of 1:8 (measured on level ground) for a maximum rise of 3”,
and the transition from roadway or sidewalk to ramp may be vertical without edge treatment up to 1/4”. Thresholds between 1/4” and 1/2” high shall
be beveled with a slope no greater than 1:2;
7. a platform that is equipped with barriers that are at least 1 1/2” high to prevent any of the wheels of a wheelchair (or other mobility aid) from rolling
off the platform during its operation, and handrails that are at least 8” long and placed between 30” and 38” above the platform; and
8. a platform that moves no faster than 6 inches/second during lowering and lifting an occupant, and no faster than 12 inches/second during deploying
or stowing.

For vehicles with access ramps, the ramp must have a number of features including, among others:

1. a load capacity of 600 pounds (for ramps that are 30” or longer);

900-16 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
900 - ACCESSIBILITY, SAFETY AND SECURITY

2. a surface that is slip resistant, free of protrusions more than 1/4” high, a minimum clear width of 30”, and able to accommodate both four wheel and
three wheel mobility aids;
3. the transition from roadway or sidewalk and the transition from vehicle floor to the ramp may be vertical without edge treatment up to 1/4”. Changes
in level between 1/4” and 1/2” must be beveled with a slope no greater than 1:2;
4. each side of the ramp must have barriers at least 2” high to prevent the wheels of a wheelchair or other mobility aid from slipping off;
5. if the height of the vehicle floor from which the ramp is deployed is 3” or less above a 6” curb, a maximum slope of 1:4 is permitted; if the height of
the vehicle floor from which the ramp is deployed is 6” or less, but greater than 3” above a 6” curb, a maximum slope of 1:6 is permitted;
6. if the height of the vehicle floor from which the ramp is deployed is 9” or less, but greater than 6” above a 6” curb, a maximum slope of 1:8 is
permitted; if the height of the vehicle floor from which the ramp is deployed is greater than 9” above a 6-inch curb, a slope of 1:12 is required;
7. a compartment, securement system, or other appropriate method shall be provided to ensure that stowed ramps, including portable ramps stowed in
the passenger area, do not impinge on a passenger's wheelchair or other mobility aid or pose any hazard to passengers in the event of a sudden
stop or maneuver; and
8. if provided, handrails must be placed between 30” and 38” above the surface of the platform, and allow individuals to grasp them from outside the
vehicle while starting to board and to continue to use them throughout the boarding process.

For all vehicles:

1. For vehicles longer than 22’ at least one securement device or system must secure the wheelchair or mobility aid facing toward the front of the
vehicle. For vehicles that are 22’ long or less, the required securement device or system may secure the wheelchair or mobility aid either facing
toward the front of the vehicle or rearward. Additional securement devices or systems must secure the wheelchair or mobility aid facing forward or
rearward;
2. A passenger seat belt and shoulder harness for each securement device or system that is provided;
3. All step edges, thresholds and the boarding edge of ramps or lift platforms must have a band of color(s) running the full width of the step or edge
which contrasts from the step tread and riser, or lift or ramp surface, either light-on-dark or dark-on-light;
4. For vehicles longer than 22’, the overhead clearance between the top of the door opening and the raised lift platform, or highest point of a ramp,
must be at least 68”. For vehicles 22’ long or less, the overhead clearance between the top of the door opening and the raised lift platform, or
highest point of a ramp, must be at least 56”; and
5. Where passengers may board or alight at multiple stops at their option, vehicles longer than 22’ must provide controls adjacent to the securement
location that provide auditory and visual indications to the driver that a wheelchair or other mobility aid user wishes to disembark. (Note: This is a
requirement for vehicles more than 22’ long, and is strongly recommended for vehicles 22’ long or less). The controls must be mounted no higher
than 48” and no lower than 15” above the floor, operable with one hand with a force no greater than 5 pounds, and not require tight grasping,
pinching, or twisting of the wrist.

Hilton Managed hotels must follow this policy. Franchisees may adopt the policy or may implement their own policy as long as it meets all state and federal
legal requirements.

903.00 EMERGENCY RESPONSE AND CRISIS INCIDENT PLANNING

900-17 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
900 - ACCESSIBILITY, SAFETY AND SECURITY

The hotel must have Emergency Response Plans and a Crisis Management Plan to address Threats and Crisis Incidents that may compromise life safety,
damage assets, harm reputation, and/or cause disruption to business operations. There is a distinct difference between Emergency Response Plans and a
Crisis Management Plan.
Emergency Response Plans provide specific guidance on how to address a variety of scenarios (see examples in Standard 903.01). Not all scenarios are
Crisis Incidents and taking quick action may help reduce the likelihood of one of these scenarios becoming a Crisis Incident. The Emergency Response Plan
minimum requirements are set forth in Standard 903.01.
A Crisis Management Plan is not scenario specific; however, it is intended to be used with the relevant Emergency Response Plans if the situation has
escalated to the level of a Crisis Incident. The Crisis Management Plan minimum requirements are set forth in Standard 903.02.
Further Definitions relevant to this Section 903:
An Operational Incident is a low-risk event that requires action as part of the normal course of business operations and does not require activation of the
hotel SCT or corporate crisis teams. An example of an Operational Incident is a leaking pipe in the hotel that causes minor damage that may require repairs
and/or insurance claims. Another example is a temporary power outage that does not result in significant business disruption.
A Threat is something that is likely to have a direct impact to the hotel, such as an approaching tropical storm that has not reached the property, spread of
pandemic flu that has not yet affected employees or guests, or nearby major events such as the Olympics or social unrest that may disrupt business
operations. Another example of a Threat is a risk to Hilton’s reputation due to a verbal altercation at the hotel that is recorded on a mobile device that may be
later posted on social media.
A Crisis Incident is an event that is currently happening or has happened with a direct/indirect impact to the hotel such as being in the direct path of a tropical
storm, an earthquake that causes on-property damage or injuries, cybersecurity attack, workplace violence or active attack. An example of an indirect Crisis
Incident is a terrorist attack occurring in the city where the hotel is located.
A Reputational Threat or Crisis Incident is one in which involves adverse Media (Press, Social Media or other public attention) that is likely to negatively affect
the opinion of the public with respect to the hotel, the brand or the company. An example of a Reputation Crisis Incident would be a guest posting a video of
an alleged discriminatory or biased interaction with a hotel team member that catches the attention of the Media. Please see REPUTATION RISK
MITIGATION (903.05).
903.01 EMERGENCY RESPONSE PLANS
The hotel must have written, hotel-specific Emergency Response Plans in place and provide ongoing training to address the response and management of
the below emergency situations which may have the potential of becoming Operational, Reputational or Crisis Incidents. All plans (or copies of the plan) at
the hotel must be consistent, updated annually, and easily accessible to all on-property employees.
The list below represents the minimum required topics in hotel Emergency Response Plans. Hotel management may include additional topics relevant to their
property.
Emergency Response Plan Contents
• Emergency Contacts and Phone Numbers
• Emergency Notification
• Emergency Supply Inventory
Incidents/Threats, Emergency Scenarios and Information (ordered from “A” to “Z”):
• Active Attack / Shooting
• Media and External Inquiries
• Asbestos Disturbance / Release

900-18 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
900 - ACCESSIBILITY, SAFETY AND SECURITY

• Body Fluid Spill

• Boiler Failure
• Bomb Threat and Search Procedures
• Chemical Spill
• Chemical, Biological, Radiological, and Nuclear Incident
• CPR Certified Employees
• Criminal Activity
• Death / Suicide
• Death or Drowning
• Demonstration, Civil Unrest
• Riot, Protest
• Discrimination or Bias Claims
• Disorderly Behavior
• Electrical and Lighting Failure
• Elevator Failure or Entrapment
• Enforcement Officer Visit
• Eviction
• Fire Emergency or Explosion
• Fire Sprinkler Activation
• Fire System Impairment
• Foodborne Illness and Food Contamination
• Gas Release/Leaks
• Guest Illness
• Human Trafficking
• Infectious Diseases
• Legionella
• Pandemic Flu
• Norovirus
• Natural Disasters and Other Weather Related Emergencies (NOTE:Hotels must have emergency response procedures that are relevant to their location.
For example, tropical storm procedures must be in place if the hotel is located in an area prone to hurricanes, cyclones, or typhoons. Other examples
include, but are not limited to earthquakes, tsunamis, wildfires, and tornadoes.)
• Overcrowding
• Panic Alarm Activation
• Pool Emergencies and Concerns
• Bodily Fluid Spill
• Broken Glass
• Chlorine Gas Escape at Pool

900-19 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
900 - ACCESSIBILITY, SAFETY AND SECURITY

• Failed Water Samples (Spa/Pool)

• Structural Failure of Pool Hall Elements
• Water Clarity
• Robbery
• Serious Accident
• Sexual Assault or Rape
• Sprinkler Activation
• Telecom Failure
• Terrorism
• Theft of Guest Property
• Transportation Emergencies
• Water Failure or Contamination
The list above reflects the minimum requirements. Requirements as to communicating with Hilton are set forth in Standard 903.03 (REPORTING OF
THREATS AND CRISIS INCIDENTS USING HILTON ALERT (Standard 903.03).
NOTE: This Standard requires all franchised hotels to create such a Plan; however, the Franchisee is solely responsible for the content of the Plan (including
ensuring that the Plan is effective). Hilton will not review such Plan for adequacy.
903.02 CRISIS MANAGEMENT PLAN
The hotel must have a written hotel site Crisis Management Plan in place to manage and resolve major Threats and Crisis Incidents (including repairing any
reputational damage to the hotel and/or Hilton or our affiliates). All Plans (or copies of the Plans) at the hotel must be consistent, updated at least semi-
annually, and easily accessible to all on-property employees.
The Crisis Management Plan must include the following sections:
• Site Crisis Team (SCT): Identification of the members of the hotel SCT members, roles, responsibilities, escalation requirements, and reporting protocols
to the appropriate stakeholders. See REPORTING OF THREATS AND CRISIS INCIDENTS USING HILTON ALERT (Standard 903.03) for requirements
relating to Communicating with Hilton.
• Roles and Responsibilities: Guidance on the roles and responsibilities of each applicable person.
• Escalation and Reporting: Guidance for escalation and reporting consistent with this and other Hilton standards including the use of Hilton Alert. See
REPORTING OF THREATS AND CRISIS INCIDENTS USING HILTON ALERT (Standard 903.03).
• Evacuation Information: Guidance and instructions on evacuation policies and procedures.
Hilton may provide additional guidance to franchised hotels on best practices to follow generally or in specific types of incidents. This guidance is a
suggestion and reflects best practices observed by our managed or other hotels.
NOTE: This Standard requires all franchised hotels to create such a Plan; however, the franchisee is solely responsible for the content of the Plan (including
ensuring that the Plan is effective). Hilton will not review such Plan for adequacy.
903.02.A SATELLITE PHONE
Satellite phones are required in high risk natural disaster areas (as determined by Safety and Security).

903.03 REPORTING OF THREATS AND CRISIS INCIDENTS USING HILTON ALERT

900-20 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
900 - ACCESSIBILITY, SAFETY AND SECURITY

A member of the hotel SCT is required to immediately report Threats or emergency incidents to Hilton as set forth below.
Hilton Alert (powered by AlertSense) is Hilton’s crisis communications mobile application that must be used by hotel SCTs to report Threats and Crisis
Incidents.
All hotel employees that serve as part of the hotel SCT must have acquired a license to use and must be trained on the use of the Hilton Alert mobile
application. The hotel will appoint a team member who will be enabled to grant Hilton Alert licenses to other designated on property team members (using
either Fusion (Managed) or Identity Manager (Franchised). Each hotel must have a sufficient number of SCT members set up with Hilton Alert, depending
upon the hotel’s needs (e.g., size or complexity), with a minimum number of 3 SCT members. . Hotels must also ensure that SCT members have the
appropriate hotel facility ID(s) linked to their employee profile in Identity Manager (IDM). These can be updated directly in IDM by the General Manager or
the hotel’s IDM supervisor (Managed hotels may also reach out to Human Resources for assistance). Visit Business Continuity & Crisis Management on the
Lobby to learn more about Hilton Alert and how to grant Hilton Alert access to hotel SCT members (www.hiltonalert.hilton.com).
Severity Assessment Questions
When faced with a Threat or Crisis Incident, the hotel must consider the following questions. If the answer is YES to at least one of the questions below the
SCT must report the situation to Hilton by using the Hilton Alert mobile application.
• Was there serious illness, injury, or suspicious loss of life?
• Was there significant property damage or loss?
• Was or could there be a significant business disruption?
• Was there a partial or full evacuation of the property?
• Were there or do you anticipate media inquiries or external interest including social media impact?
If the hotel is unable to access the Hilton Alert mobile application during a Threat or Crisis Incident, a member of the hotel SCT must report the situation to
Hilton using the most expeditious methods available, (e.g., the Hilton Crisis Hotline: +1 214-572-7474).
Note that if the SCT is unavailable to report immediately, the hotel must otherwise ensure immediate communication.
903.04 EXTERNAL COMMUNICATION
To protect the reputation of the property, brand and Hilton, hotels must take the following actions during a Crisis Incident or Threat.
• Identify a hotel spokesperson, and inform hotel employees that all inquiries and questions must be directed to this designated person.
• Obtain Hilton and Brand Public Relations approval on all press releases prior to distribution. All media interactions pertaining to Hilton’s and/or the hotel’s
position or response on an incident must be reviewed and approved by the appropriate Regional Communications contact. See the Comms Shop for more
guidance on how to deal with external communications and a list of approved Hilton contacts.
• Hire a reputable agency with experience in crisis management, to support the hotel with communications and remediation.
• Facilitate immediate and decisive de-escalation action to fully remedy the incidents with the individual or group.
• Identify an owner and management company representative to be the single point of engagement throughout the process.
The Comms Shop
PATH: The Lobby > Departments > Corporate Affairs and Brand PR > The Comms Shop
903.05 REPUTATIONAL RISK MITIGATION
You and your management company must protect the reputation of the hotel, Hilton and our affiliates at all times. In the event that a Threat or Crisis Incident
adversely affects, or has the potential to adversely affect, the reputation of the hotel or Hilton, you and your management company must immediately create a

900-21 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
900 - ACCESSIBILITY, SAFETY AND SECURITY

plan to repair any potential reputational damage to the hotel and/or Hilton and our affiliates and must collaborate and obtain approval from Hilton relating to
such plan. Such Plan must comply with Section 903.00.
903.06 TRAINING
Hotels must ensure that hotel employees and SCTs are trained on Emergency Response Plans, Crisis Management Plans and Hilton Alert requirements and
procedures every 6 months.

904.00 FIRE LIFE SAFETY

Minimum standards for fire safety systems approval, testing, maintenance and training are detailed below. These minimum standards do not supersede more
stringent applicable laws. Refer to Brand’s Design, Construction and Renovation Standards for complete fire safety system requirements.
904.01 EMERGENCY LIGHTING
Emergency lighting must be provided in accordance with standards found in the Brand’s Design, Construction and Renovation Standards.
904.02 APPROVAL, TESTING, AND MAINTENANCE
Written approval of the plans for required fire safety systems must be obtained from the governmental authority having jurisdiction prior to installation of the
fire safety system. The form of written approval may vary by governmental authority. For the purposes of these Brand Standards, “written approval” is defined
as a certificate, letter of approval, permit, stamp of approval, or other approval method as used by the governmental authority.
Written certification that the required fire safety systems have been installed according to the approved plan by a licensed contractor and are fully operational,
tested and approved by the authority having jurisdiction must be obtained from the installation contractor.
All fire safety systems installed (including any systems installed above and beyond the requirements of this standard) must be tested and maintained either:
• Through a maintenance contract with an organization licensed to install and maintain such equipment, or by individuals trained to perform such inspection
maintenance and testing.
• Testing and maintenance of sprinkler systems must be in accordance with the stricter of the manufacturer’s instructions, NFPA 25, as otherwise specified
by the governmental authority having jurisdiction over the hotel, or as specified in the Brand’s Design, Construction and Renovation Standards.
• Testing and maintenance of smoke detection systems (or heat detection devices where appropriate) must be in accordance with the manufacturer’s
instructions, NFPA 72, or as otherwise specified by the governmental authority having jurisdiction over the hotel or as specified in Section 2516.00.
• A statement certifying that such testing and maintenance have been performed must be signed by either the maintenance company representative and by
the general manager of the hotel OR By the individual trained to perform such maintenance and testing and by the general manager of the hotel.
• All statements certifying such testing must be kept on file at the hotel and be made available to the Quality Assurance auditor upon request. Such testing
and maintenance must be performed at least once every six months. A minimum of one test per year must be conducted by an outside third party licensed
to test fire safety equipment. Guest room/suite smoke detectors must be included as part of this testing and documentation. Carbon Monoxide detectors, if
mandated in Design, Construction and Renovation Section 2516.00, must also be included as part of this testing and documentation.
NOTE: Refer to The Lobby for the complete list of testing and maintenance requirements by maintenance contractor and hotel personnel.
904.03 FIRE EXTINGUISHERS
Portable fire extinguishing equipment must be located throughout the hotel and/or in accordance with all local laws, whichever are more stringent.
All portable fire extinguishing equipment must be tested and checked according to a scheduled plan and applicable law, and documented accordingly.

900-22 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
900 - ACCESSIBILITY, SAFETY AND SECURITY

904.04 EMERGENCY SHUT-OFF

The hotel must post a detailed plan displaying the hotel layout and location of all working components of the hotel’s fire safety system and utility shutoffs (fire
pumps, sprinkler system, pull stations, alarm, electrical and gas).
The hotel layout with emergency procedures must be posted in the work area behind the front desk, maintenance and housekeeping, easily accessible to all
employees.
Photographs must be taken of the fire system and utility shutoff components and posted with the hotel layout denoting the location of that piece of equipment
to allow familiarization of the fire safety components by the team members.
904.05 TRAINING
The General Manager, Assistant Manager, all guest services (Front Desk) personnel, maintenance supervisors, housekeepers and night auditors as well as
any other personnel designated as “Managers-On-Duty” at the hotel must be familiar with the operation of the security, fire safety systems, fire evacuation
procedures and the operation of portable fire extinguishers.
All employees must comply with emergency training as specified in Section 109.00.

905.00 SKYLIGHT INSPECTION

Americas:
If the hotel has atrium skylights, they must be inspected every 5 years by a structural engineer or architect who holds a license to practice in the state or
jurisdiction where the hotel is located. The inspector must review all available construction documents, as‐built documents, and structural calculations, and
certify the integrity of the glazing, seals, and supporting structure.
• Any deficiencies must be repaired within 45 days of completion of the inspection
• The Atrium Skylight Inspection Report form must be completed and signed by the inspector and kept on file for review
• New construction hotels must retain the original installation warranty, in lieu of the completed and signed Atrium Skylight Inspection Report form, until their
first inspection
NOTE: Please see the Resource section for the Atrium Skylight Inspection Report form, which must be filled out by the licensed structural engineer or
architect.
Asia Pacific | Europe | Middle East and Africa:
If the hotel or ancillary buildings have skylights, they must include the following provisions:
• Skylights that are not of load bearing construction must have signage to indicate “fragile surface” and signage must be displayed in line with internationally
recognized or local signage regulations.
• Skylights that can be opened must have opening mechanisms positioned to prevent falls from height during opening and closing operations. Alternatively
provisions must be made to ensure compatibility with fall restraint systems.
• The positioning of skylights must allow safe access for cleaning and maintenance purposes or provision must be made to ensure compatibility with fall
restraint systems.
• Skylights located on or near pedestrian routes (including for servicing and maintenance purposes) must be adequately protected by the provision of
guardrails around skylights or dedicated skylight protection systems.
• If required by local law, skylights must be inspected in line with local codes and inspection certificates retained for review.
• New construction hotels must retain the warranty certification for the original installation.

900-23 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
900 - ACCESSIBILITY, SAFETY AND SECURITY

906.00 Not Applicable to this Brand

907.00 GUEST ROOM SECURITY
907.01 ENTRY DOOR
All guest room entry doors must be equipped with the following:
907.01.A ENTRY DOOR LOCKS
Fastened with an adhesive, door guard (swing) lock installed with tamper-proof screws and mortise lock set with a 3/4″ latch, one-inch throw dead bolt,
anti-celluloid feature and panic release;
907.01.B DOOR VIEWER
180-degree door viewer installed at 54-60 inches above the finished floor, and an additional viewer at 46 inches above the finished floor for accessible
guest rooms.
Upon replacement of the guest room door or viewer, the hotel must comply with the Brand’s Design, Construction and Renovation Standard
2510.01.C.4
907.01.C EMERGENCY INSTRUCTIONS
Display security and emergency instructions on the back of the door or on the wall immediately adjacent to the door.

907.02 BALCONY / PATIO DOORS

Sliding glass doors to guest room balconies or patios must be equipped with a secondary locking device and have a safety instruction decal affixed to the
inside pane of glass advising guests to utilize locking devices and not to leave children unattended on balconies.All glass doors, e.g. sliding patio and
balcony doors must have identifying logo or brand approved stickers at:Adult level (approximately 60" / 1.5m above finished floor)Child level (approximately
31" / 79cm above finished floor).
907.03 Not Applicable to this Brand
907.04 Not Applicable to this Brand
907.05 INCOMING TELEPHONE CALLS
The hotel must comply with the following incoming telephone protocol:
• Guest names or room numbers are never given out.
• Calls are not transferred to guest rooms without the caller identifying correctly the last name of a registered guest.

908.00 MASTER KEY CONTROL

• The hotel must implement a key control program.
• One full set of keys must be clearly labeled and kept by the hotel’s accounting or security personnel and another one in the hotel’s main safe.
• The hotel must maintain a written policy that monitors and controls the issuance and retrieval of all master keys (both analog and electronic keys).
909.00 LOST AND FOUND
• Lost and found articles must be dated, stored, and maintained in a secure area in accordance with applicable law or for 90-days whichever is more
stringent. Credit cards, medication, or perishable items must be held for 48 hours.

900-24 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
900 - ACCESSIBILITY, SAFETY AND SECURITY

• Found articles must be properly dated, stored, and secured. Records must be maintained and procedures established to ensure prompt, accurate response
to a guest's inquiry concerning a lost article. The hotel manager must have access to the secured area 24 hours a day in order to return properly identified
items to guests.
• Lost and found articles must be logged and maintained in a secure area in accordance with applicable law and must be retained for at least 90 days (or a
greater period if required by law) before discarding. Valuables must be maintained for one year. The lost and found log can be maintained using either OnQ
Property Management or a separate book or electronic system.
910.00 Not Applicable to this Brand
911.00 INFORMATION PRIVACY AND DATA PROTECTION
These Privacy Brand Standards set forth the privacy, confidentiality, and security requirements for customers’ “Personal Information” that is Processed in
connection with operation of the hotel. They are intended to promote customer trust, facilitate compliance with privacy and data protection laws and to help
manage privacy-related risk. They apply to all collection, use, sharing and other handling and Processing of Personal Information at the property level and are
applicable to all brands. These Standards apply globally except where otherwise noted. The reference to “hotel” in these Privacy Brand Standards refers to all
Hilton-branded properties and such references include hotel personnel and the owners and franchisees, unless otherwise noted.
“Personal Information” is any information that:Can be used (alone or in combination with other information within the hotel’s control) to identify (directly or
indirectly), locate or contact a specific individual; orCan be associated with an identified or identifiable individual For example, Personal Information consists of
an individual’s name in combination with their address, email address, Honors number, mother’s maiden name, Date of Birth, Taxpayer Identification Number,
passport details, driver’s license number, other identification number issued by a government or public body, or financial account number (with or without any
code or password that would permit access to the account).Personal Information can be in any media or format, including computerized or electronic records
as well as paper-based files, including all copies, fragments, excerpts, whether or not such Personal Information has been intermingled with other information
or materials.
“Sensitive Personal Information" is a subset of Personal Information, which due to its nature has been classified by law or by policy as deserving additional
privacy and security protections. Sensitive Personal Information includes:Information about the race, religion, ethnicity, medical or health information, political
opinions, trade union membership, background check information or sexual life of an identifiable individualGenetic or biometric dataSocial Security Number
Cardholder Information consists minimally of the full payment account number (PAN) but can also include cardholder name, expiration date and/or service
code.
“Processed” or “Processing” means any operation or set of operations which is performed on Personal Information, or on sets of Personal Information,
whether or not by automated means, including collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use,
disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
911.01 COLLECTION, USE, AND ACCESS TO PERSONAL INFORMATION
Personal Information must be collected and used in a reasonable and lawful manner and in accordance with these Standards. All Processing of Personal
Information shall be limited to operation of the hotel as a hotel, consistent with these Standards, and only as permitted by applicable law.Hotel may collect
and use an individual’s Personal Information only for the following purposes:The purposes stated in the Hilton Global Privacy Statement (including to Process
reservations and provide customer service)Fulfilling or responding to a request from the individualPerforming hotel's contractual obligations to the
individualComplying with hotel’s legal obligationsOther purposes expressly approved in writing by Hilton.Personal Information and Cardholder Information
may not be collected on a stand-alone website.Personal Information may not be used by hotels (including hotel personnel, owners or franchisees) for direct
marketing purposes (e.g., direct mail, email campaigns, telemarketing), unless approved in writing by Hilton.Within the hotel, access to Personal Information

900-25 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
900 - ACCESSIBILITY, SAFETY AND SECURITY

must be limited to personnel who reasonably need access to such Personal Information for legitimate business purposes (such as to facilitate personalized
guest interactions) or to carry out their assigned functions.Personal Information may not be used to market the products or services of a third-party or a non-
Hilton branded hotel.Hotel may only request Sensitive Personal Information from guests to the extent collection of such information is required by local
law.Hotel may use Sensitive Personal Information that is voluntarily provided by an individual (e.g., a health condition or food allergy that requires an
accommodation) only as permitted by law to provide customer service, meet an individual's particular needs, or respond to a request from the individual.Hotel
may not call customers on property to ask for Cardholder Information. While guests are on property, hotels must obtain Cardholder Information (other than
card on file transactions) from the guest, in person, at the front desk.Guest collateral (e.g., key packets) must state: "The Hotel will never call your room to ask
for credit card information."
911.02 CLOSED CIRCUIT TELEVISIONS (CCTV)
CCTV cameras may not be placed in, or aimed at, guest rooms/suites, locker rooms, restrooms, recreation bodies of water or other non-public areas. Hotel’s
use of CCTV cameras, installation, and the retention of CCTV footage must comply with applicable local laws, including required notice provisions. This
provision does not limit the Hotel from using other industry standard security surveillance methods.
911.03 NOTICE AND TRANSPARENCY
Hotel is responsible for providing information about its privacy practices to individuals whose Personal Information is Processed by hotel. Notices must
comply with applicable laws.Two copies of the Hilton Global Privacy Statement must be available at the front desk of each hotel. One copy must be in the
local language. The Global Privacy Statement must be provided to individuals upon request.In countries where an abbreviated privacy notice has been
approved for inclusion on the registration card, a copy of such notice must be included on hotel registration cards. Privacy notices must be updated as
required by Hilton.All customer-facing hotel websites must link to the Hilton Global Privacy Statement, and no other privacy policy (unless approved in writing
by Hilton). Franchisees and owners may not operate hotel-related websites that collect Personal Information unless approved by Hilton.In addition to the
foregoing, where acting as a controller, franchisees and owners are responsible for providing individuals whose Personal Information is Processed by them
with a privacy notice identifying them as the controller, if and when required by applicable laws. Such notice shall conform to the requirements of these
Standards and applicable laws.
911.04 CHOICE TO OPT-OUT
For property-level Processing of Personal Information:Hotel must provide individuals with a reasonable opportunity to object to the Processing of their
Personal Information by property-specific systems. Where applicable law requires the express or explicit consent of the individual for the collection and other
Processing of their Personal Information, hotel must obtain and maintain a record of such consent. Hotel must honor individuals’ requests regarding
marketing communications. For corporate-wide Processing of Personal Information: In hotels where the local tab of the OnQ Property Management System
(or other property management system used by hotel) is capable of recording a guest’s request to receive marketing communications, hotel must promptly
enter the guest’s request in the property management system. If an individual expresses a desire to opt out of marketing communications from Hilton, hotel
must communicate that preference to Hilton by sending an email to customer_privacy@hilton.com. Hotel must promptly forward requests (including the
applicable telephone number) to opt-out of telemarketing to membersupport@hgvc.com.
911.05 DISCLOSING PERSONAL INFORMATION TO THIRD PARTIES
Americas | Asia Pacific | Middle East and Africa | Turkey: Hotel may disclose Personal Information to third party service providers only when both of the
following apply:Such third party is a hotel service provider that has entered into a written agreement that incorporates or includes language substantially

900-26 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
900 - ACCESSIBILITY, SAFETY AND SECURITY

similar to the Hilton Privacy and Data Protection Standards for Service Providers and otherwise meets requirements of applicable lawPrior to entering into a
contract or disclosing Personal Information, the hotel should have a reasonable basis for believing that the service provider (a) is capable of maintaining
appropriate safeguards for the Personal Information, and (b) maintains sufficient procedures to detect and respond to security breaches that could
compromise Personal Information. Hilton managed properties are required to submit third party vendors and products to security reviews per Hilton
policy.Franchisees are additionally responsible for: (i) ensuring that its service providers are bound by law or contract to limit their use of the Personal
Information to performance of the service for franchisee and otherwise for appropriate purposes, consistent with the “Collection, Use and Access to Personal
Information” clause above, and to have appropriate security controls in place; and (ii) ensuring that written agreements are in place with any service provider
that will Process Personal Information that includes such additional provisions required by applicable law.Hotel may disclose Personal Information to
government or public authorities (including law enforcement), where required by law or where permitted by applicable Hilton policies.Hotel may disclose
Personal Information to the extent reasonably necessary to enforce the hotel’s rights or protect the safety and security of hotel, its guests or personnel, or to
respond to an emergency.Hotel may disclose Personal Information pursuant to the written consent of the individual whose Personal Information will be
disclosed, provided that the consent complies with applicable data protection laws and is documented and retained if and as required by applicable
law.Personal Information may not be sold or rented to third parties, or provided to third parties for such third parties’ own use, including marketing of the third
parties’ products or services.All transfers of Personal Information to and from the hotel must be completed consistent with the requirements of applicable law,
these Standards, and applicable Hilton policies. International transfers of Personal Information (including permitting remote access to Personal Information
from another country) must also comply with laws for such cross-border transfers.
Europe: Hotel may disclose Personal Information to third party service providers only when both of the following apply:Such third party is a hotel service
provider that has entered into a written agreement that incorporates or includes language substantially similar to the Hilton Privacy and Data Protection
Standards for Service Providers and otherwise meets requirements of applicable lawPrior to entering into a contract or disclosing Personal Information, the
hotel should have a reasonable basis for believing that the service provider (a) is capable of maintaining appropriate safeguards for the Personal Information,
and (b) maintains sufficient procedures to detect and respond to security breaches that could compromise Personal Information. Hilton managed properties
are required to submit third party vendors and products to security reviews per Hilton policy.Franchisees are additionally responsible for: (i) ensuring that its
service providers are bound by law or contract to limit their use of the Personal Information to performance of the service for franchisee and otherwise for
appropriate purposes, consistent with the “Collection, Use and Access to Personal Information” clause above, and to have appropriate security controls in
place; and (ii) ensuring that written agreements are in place with any service provider that will Process Personal Information that includes such additional
provisions required by applicable law.Hotel may disclose Personal Information to government or public authorities (including law enforcement), where
required by law or where permitted by applicable Hilton policies.Hotel may disclose Personal Information to the extent reasonably necessary to enforce the
hotel’s rights or protect the safety and security of hotel, its guests or personnel, or to respond to an emergency.Hotel may disclose Personal Information
pursuant to the written consent of the individual whose Personal Information will be disclosed, provided that the consent complies with applicable data
protection laws and is documented and retained if and as required by applicable law.Personal Information may not be sold or rented to third parties, or
provided to third parties for such third parties’ own use, including marketing of the third parties’ products or services.All transfers of Personal Information to
and from the hotel must be completed consistent with the requirements of applicable law, these Standards, and applicable Hilton policies. International
transfers of Personal Information (including permitting remote access to Personal Information from another country) must also comply with laws for such
cross-border transfers.The following provisions apply to franchisee hotels located in the European Union, the European Economic Area and/or their member
states, Switzerland and the United Kingdom: Pursuant to your franchise agreement, the Standard Contractual Clauses (the “SCC”) apply to transfers of
Personal Information by franchisee from the European Union, the European Economic Area and/or their member states, Switzerland and the United
Kingdom, to Hilton in the United States, to the extent the SCC are required with respect to the transfer. Upon franchisee’s written request, and subject to

900-27 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
900 - ACCESSIBILITY, SAFETY AND SECURITY

applicable confidentiality obligations, franchisor shall make available reasonable information regarding franchisor’s or its applicable affiliates’ compliance with
the obligations set forth in the SCC and franchisee agrees that provision of such information will satisfy Hilton’s (or its affiliates’) obligations under Clause II.e
of the SCC. In the event franchisor does not make such information available to franchisee, franchisee may contact franchisor in accordance with the
“Notices” Section of the franchise agreement to request a facilities audit of the procedures relevant to the protection of Personal Information. Franchisee shall
reimburse franchisor for franchisor and its affiliates’ reasonable costs incurred and time spent for any such facilities audit. Before the commencement of any
such facilities audit, franchisee and franchisor shall mutually agree upon the scope, timing, and duration of the audit in addition to the reimbursement rate and
costs for which franchisee shall be responsible. Franchisee shall promptly notify franchisor with information regarding any non-compliance discovered during
the course of an audit.Franchisee acknowledges that franchisor may disclose Personal Information to its affiliates for the purposes set forth in the SCC.
911.06 ACCESS AND CORRECTION
In General: Hotel must provide guests an opportunity to review, correct and take certain other actions with respect to the Personal Information that hotel
maintains about them, consistent with applicable law. Before allowing someone to take such actions with respect to Personal Information, hotel must confirm
that either (i) the Personal Information pertains to that individual, or (ii) that individual has been authorized to review and correct the Personal Information by
the person to whom the Personal Information pertains. Specific Categories of Guest Requests:Where applicable law provides individuals with the rights
described in (a) through (e) below, owners and franchises must respond to individuals’ requests to exercise such rights in a manner that complies with
applicable law. Where responding to an individual’s request requires access to Personal Information in Hilton corporate systems, owners and franchisees
must notify Hilton of such request promptly (but in any event within one business day of receipt of the request) by sending an email to
DataProtectionOffice@hilton.com. Hilton-managed hotels must comply with the “Data Subjects Rights Procedures” (which may be accessed via the Lobby) in
acknowledging and responding to such requests. Access and Correction: Individuals must be provided with a reasonable opportunity to examine their own
Personal Information. Where individuals have rights of access, they must be able to confirm the accuracy and completeness of their Personal Information
and have their Personal Information corrected. Any corrections must also be communicated to applicable third parties. Erasure: In certain circumstances,
individual have the right to request that their Personal Information be deleted. Valid requests for deletion must be honored and communicated to applicable
third parties that are Processing such Personal Information. Processing Objection: In certain circumstances, individuals have the right to object to the
Processing of their Personal Information. Valid objections must be honored. Restriction of Processing: Individual have the right to restrict the Processing of
their Personal Information in certain circumstances. Valid restriction requests must be honored. Data Portability: Individuals have the right to request that
certain of their Personal Information be provided to them in a machine-readable format. Valid data portability requests must be honored. All requests must be
acknowledged and individuals informed if the request will not be granted.
911.07 DATA ACCURACY, RETENTION, AND DISPOSAL
Hotel must take reasonable measures to keep Personal Information appropriately accurate, complete, and up-to-date. Hotel must retain and dispose of
Personal Information in an appropriate manner that prevents unauthorized access to the Personal Information, and in accordance with applicable law and
applicable information security and document retention policies. Hotel must notify Hilton if it becomes aware of any inaccuracies in Personal Information.
Hotel must limit the number of copies of Personal Information and Cardholder Information stored to those reasonably necessary for ongoing business and
record-keeping purposes, consistent with the applicable retention schedule. Making photocopies of credit cards, passports or other identification is prohibited,
unless required by local law. When applicable, hotel must make the card security code unreadable on any printed copy and electronic image, and secure the
copies in accordance with PCI-DSS and applicable data protection laws.See Information Security Brand Standards for additional details regarding storage
and disposal of Personal Information.

900-28 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
900 - ACCESSIBILITY, SAFETY AND SECURITY

911.08 INFORMATION AND DATA SECURITY

It is the Property's responsibility to safeguard the Personal Information in its possession or control, and to comply with these Standards and applicable laws.
Property will adopt, implement and maintain appropriate security procedures and practices to prevent the unauthorized access, destruction, modification, use
or disclosure of Personal Information. Such procedures and practices will be compliant, at a minimum, with the terms of Hotel’s agreement(s) with Hilton,
these Privacy Standards and applicable laws. All such procedures and practices will take into account the nature of the Personal Information and the
commensurate risks associated with such Personal Information.Property will ensure that: (i) its employees and agents will be required, as a condition of
employment or retention, to protect all Personal Information in Property's possession or otherwise acquired by Property; (ii) its employees and agents who will
be provided access to, or otherwise come into contact with, Personal Information, will receive appropriate training relating to the protection of Personal
Information; and (iii) it will impose appropriate disciplinary measures for violations of its information security policies and procedures.Property will review and,
as appropriate, revise its security procedures and practices: (i) at least annually or whenever there is a material change in Property's business practices that
may reasonably affect the security or integrity of Personal Information; (ii) in accordance with prevailing industry practices; (iii) in accordance with applicable
laws, and (iv) as reasonably requested by Hilton’s Global Information Security Office.
The hotel must comply with all laws and regulations relating to information or data security. The hotel must comply with Hilton Information Security Standards,
as published on The Lobby here: https://lobby.hilton.com/departments/itsecurity/Pages/Global-Information-Security/Hotel-Information-Security.aspx.
Key Information Security Standards and responsibilities required for all hotels include:
• Maintaining a written record of the hotel personnel responsible for implementing and performing the hotel’s information security responsibilities.
• Maintaining a written record of all hardware and software (i.e., a technology asset inventory) with relevant and applicable details such as those
technologies that store, process, and/or transmit Restricted or Confidential Information.
• Ensuring only Hilton Managed Technology is connected to, or operates on, the Information System. Uncertified Software, Unauthorized Equipment, or
technology not managed by Hilton via a HITS, or other written agreement is not permitted to connect to, or operate on, the Information system.
• Managing access controls to hardware, software, and facilities:
• In accordance with the principle of least privilege;
• Removing access immediately upon termination of employment; and
• Conducting and maintaining a written record of, periodic reviews to confirm access (e.g., quarterly user access review).
• Ensuring user accounts and passwords (including those assigned to support vendors) to software, hardware, and facilities systems are:
• Not shared;
• Unique and assigned to specific persons; and
• Subject to complexity and periodic change requirements specified by Hilton.
• Ensuring all remote access and remote administration of any system conforms to Hilton Standards. Vendor remote access capability must be disabled
when not in use and monitored when support is required - “always-on” 24 hour, seven days a week access is prohibited.
• Conducting and maintaining a written record of periodic inspections to verify, at a minimum:
• The on-going efficacy of physical access controls such as door locks and monitoring systems;
• Unauthorized wireless devices and keystroke/data loggers are not connected to networks or systems; and
• Payment card swipe devices reconcile to inventory records and do not have signs of tampering.
• Cooperating with and supporting all Hilton Information Security requests and investigations, including but not limited to:
• Malware eradication
• Hotel-level data such as log or video monitoring records

900-29 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
900 - ACCESSIBILITY, SAFETY AND SECURITY

• Immediate removal of unauthorized hardware or software from the hotel’s systems and networks; and
• Forensic system imaging for any system connected to, or that was once connected to, a Hilton network.
911.08.A CERTIFICATION OF COMPLIANCE
General Managers (or their designee) are required to read and acknowledge, in writing, their understanding and agreement to comply with the Hotel
Information Security Standards at least annually.

911.09 COMPLAINTS
Complaints: Hotel must promptly and appropriately address any allegations, complaints, or inquiries that Personal Information has not been handled or
protected appropriately. Complaints that allege a violation of law, or any claim, action, lawsuit, proceeding, inquiry, audit, or enforcement action either initiated
by a data protection authority or involving the Processing of Personal Information, should be reported within one business day of receipt of the request to
privacy@hilton.com. Appointment of a DPO by Franchisees and Owners: Where required pursuant to applicable laws, franchisees and owners shall appoint
a data protection officer (“DPO”) and shall notify Hilton of such appointment. Franchisees and owners shall notify Hilton in advance of making any public
representation (in any format or venue, including oral presentations and written publications) about its data protection practices with respect to the
hotel.Reporting to a Data Protection Authority: Hotel must notify Hilton prior to (i) self-reporting or otherwise notifying a data protection authority or other
regulator of any potential violation of applicable law, or other circumstance pertaining to Processing of Personal Information; or (ii) engaging in consultation
with a data protection authority in connection with any ongoing or envisaged Processing activities.
911.10 BREACH NOTIFICATION
Hotel must notify Hilton at ISC@hilton.com within 24 hours if such hotel has reason to believe that any Personal Information, or information or other material
that can be used to access Personal Information, in any form or on any media, has been acquired, modified, used, disclosed or accessed, by any
unauthorized person, or any person in an unauthorized manner or for an unauthorized purpose. Hotel shall, at Hilton’s request, fully assist Hilton in
responding to and resolving any security incidents and security breaches. Owners and franchisees must appropriately investigate and remediate any such
breach at their sole expense, in cooperation with Hilton. Owners and franchisees shall bear all costs associated with responding to and resolving a security
breach arising in connection with or as a result of the Processing of Personal Information related to the hotel including (without limitation), conducting an
investigation, notifying individuals and others as required by law, providing individuals with credit monitoring, and responding to individual, regulator and
media inquiries.
911.11 GUEST DATA
Americas | Asia Pacific | Middle East and Africa | Turkey: Hilton maintains, and requires that owners and franchisees comply with, these Standards in
order to promote brand consistency among the hotel and other Hilton-branded hotels and their guests, and to enable owners and franchisees to receive the
benefits afforded to Hilton-branded hotels. Owners and franchisee are responsible for ensuring compliance with these Standards by all of their workers,
service providers, affiliates and business partners.
Europe: Hilton maintains, and requires that owners and franchisees comply with, these Standards in order to promote brand consistency among the hotel
and other Hilton-branded hotels and their guests, and to enable owners and franchisees to receive the benefits afforded to Hilton-branded hotels. Owners and
franchisee are responsible for ensuring compliance with these Standards by all of their workers, service providers, affiliates and business partners. The
following provisions apply to franchisees with hotels located in the European Union, the European Economic Area and/or their member states, Switzerland, or
the United Kingdom:Personal Information regarding guests or prospective guests of hotel (“Guest Data”) is Processed by franchisor and by franchisee, each

900-30 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
900 - ACCESSIBILITY, SAFETY AND SECURITY

for its own independent business purposes. Franchisor is the sole controller with respect to the Processing of Guest Data by franchisor in connection with the
license and maintenance of the System (as defined in the franchise agreement). Franchisee has exclusive day-to-day control of the business and operation of
the hotel and is the sole controller with respect to the Processing of Guest Data by franchisee in connection with its operation of the hotel (subject to these
Standards).Any use of Guest Data by franchisees or owners after the expiration or termination of the franchise or management agreement (as applicable) is
limited to the extent necessary for the purpose of operating the hotel as an hotel (for example, to honor existing reservations), and is at the sole risk and
responsibility of franchisees and owners. Any such use is further subject to compliance with applicable law.Franchisee is the sole controller with respect to all
Processing of Personal Information: (x) that is received by franchisee from third parties (including individuals) and not Processed within the Information
System (as defined in the franchise agreement); and (y) regarding franchisee’s employees.
911.12 TELEPHONE AND DEVICE SECURITY
The use of all Cellular Telephone and Wireless PDA Devices must conform to Hilton's security standards established for Personal Wireless Devices as stated
in the information security standards published on The Lobby."Personal Wireless Devices" means personal wireless electronic devices, including devices that
are authorized and configured to receive Hilton e-mail and/or process Protected or Confidential information, including Credit Cardholder Data, and which may
also connect to Hilton's network or systems either directly or indirectly. Some types of Personal Wireless Devices may have advanced features, such as e-
mail or the ability to run applications. Connecting unauthorized devices to the HITS Information System is prohibited. Examples of Personal Wireless Devices
include but are not limited to: personal digital assistants, netbooks, laptops and other personal computers, BlackBerries, iPhones and other smartphones and
cellular, Internet or other telephones.

912.00 INSURANCE
NOTE: The following Insurance Requirements section is written with U.S. Dollars used for coverage types and minimum limits. The insurance obtained must
meet or exceed these brand standards based on current currency conversions.
Franchisee/Owner must meet or exceed the insurance requirements specified in this Hilton Holdings Inc., Brand Standards Manual (“Manual”), unless
specifically indicated to the contrary in the Management Agreement (“Agreement”). Insurance requirements are split into TWO areas:Insurance required
during Construction (or Significant Renovation); and Insurance required during Operation.
Wherever possible, global standards have been provided. To the extent requirements differ for hotels located within the U.S. and those located outside the
U.S., specific standards are provided
912.01 INSURANCE REQUIRED DURING CONSTRUCTION
912.01.A OCCUPATIONAL INJURY
Asia Pacific | Canada | Caribbean | Central America | Europe | Mexico | Middle East and Africa | Puerto Rico | South America:
Minimum Required Limit: As required by local law
NOTE: Occupational Injury insurance, as required by law or regulation, must be in force prior to the hiring of any employees.
United States:
Minimum Required Limit: Statutory
NOTE: WC, as required by law or regulation, must be in force prior to the hiring of any employees.
912.01.B EMPLOYERS LIABILITY
Asia Pacific | Canada | Caribbean | Central America | Europe | Mexico | Middle East and Africa | Puerto Rico | South America:

900-31 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
900 - ACCESSIBILITY, SAFETY AND SECURITY

Minimum Required Limit: $1M per occurrence or as required by local law

NOTE: The EL limits can be satisfied by any combination of Occupational Injury Scheme, EL, and/or PL policies. However, the certificate of insurance
must clearly indicate that PL insurance affords coverage for EL.
United States:
Minimum Required Limit:$1M each accident$1M each disease$1M each employee
NOTE: The EL limits can be satisfied by any combination of WC, EL, and/or Excess/Umbrella policies. However, the certificate of insurance must
clearly indicate that Excess/Umbrella liability insurance affords coverage for EL.
912.01.C GENERAL LIABILITY / PUBLIC LIABILITY
Asia Pacific | Canada | Caribbean | Central America | Europe | Mexico | Middle East and Africa | Puerto Rico | South America:
Minimum Required Limit: $15M each occurrence
NOTE: Coverage must include:
Products-completed operations, Personal and advertising injury, Protective liability, Independent contractors, and Liability assumed under an insured
contract (including the tort liability of another assumed in a business contract) on an "occurrence basis.” This insurance may not have any restrictions,
modifications or exclusions for explosion, collapse, underground property damage, earth movement or damage to work performed by a subcontractor.
Contractor must carry completed operations insurance for a period of not less than five (5) years after the completion of the project."
United States:
Minimum Required Limit: $15M each occurrence
NOTE: Coverage must include:
Products-completed operations, Personal and advertising injury, Protective liability, Independent contractors, and Liability assumed under an insured
contract (including the tort liability of another assumed in a business contract) on an "occurrence basis.” This insurance may not have any restrictions,
modifications or exclusions for explosion, collapse, underground property damage, earth movement or damage to work performed by a subcontractor.
Contractor must carry completed operations insurance for a period of not less than 5 years after the completion of the project.
912.01.D AUTO LIABILITY
Asia Pacific | Canada | Caribbean | Central America | Europe | Mexico | Middle East and Africa | Puerto Rico | South America:
Minimum Required Limit: As required by local law
NOTE: As required by local law
United States:
Minimum Required Limit: $2M per occurrence
NOTE: Including, but not limited to: owned, hired, and non-owned vehicles.
912.01.E POLLUTION LEGAL LIABILITY
Minimum Required Limit: (if exposure exists) $1M
NOTE: If the Contractor's policy is on a claims-made form, the retroactive date of the policy must be on or before the date of the commencement of
services by Contractor.

900-32 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
900 - ACCESSIBILITY, SAFETY AND SECURITY

Insurance must be maintained and evidence of insurance must be provided for at least three (3) years after completion of the work. If the coverage is
canceled or not renewed, and it is not replaced with another policy with a retroactive date that precedes the date of Contractor’s agreement, the
Contractor must provide extended reporting coverage for a minimum of three (3) years.
912.01.F UMBRELLA / EXCESS LIABILITY
Asia Pacific | Canada | Caribbean | Central America | Europe | Mexico | Middle East and Africa | Puerto Rico | South America:
Minimum Required Limit: See Underlying Requirements
NOTE: Insurance requirements for PL, EL and AL may be satisfied with a combination of primary umbrella and/or excess policies.
United States:
Minimum Required Limit: See Underlying Requirements
NOTE: Insurance requirements for GL, EL and AL may be satisfied with a combination of primary, umbrella / excess policies.
912.01.G PROFESSIONAL ERRORS AND OMISSIONS
Asia Pacific | Canada | Caribbean | Central America | Europe | Mexico | Middle East and Africa | Puerto Rico | South America:
Minimum Required Limit: Limits Commensurate with risks
NOTE: The Architect and all other professionals must carry E&O. Such policy shall cover claims arising out of negligent errors or omissions during the
performance of professional services and include coverage for attorney fees. The retroactive date of the policy must be shown on the certificate of
insurance and must be before the date of the agreement. If the coverage is canceled or not renewed and it is not replaced with another policy with a
retroactive date that precedes the date of this agreement, all professionals must provide extended reporting coverage for a minimum of two (2) years
after completion of the agreement or the work on the former policy. Professionals shall keep such insurance in force during the course of this
Agreement for a period of not less than two (2) years after the date of completion.
United States:
Minimum Required Limit: Limits Commensurate with risks
NOTE: The Architect and all other professionals must carry E&O.
The policy must cover negligent errors or omissions during performance of professional services and include attorney fees. Retroactive date must be
before the date of the agreement.
Professionals shall keep such insurance in force during the course of this Agreement for a period of not less than two (2) years after the date of
completion.
912.01.H BUILDER'S RISK
Minimum Required Limit: 100% Completed Value (Full Replacement Cost) or limits sufficient to avoid co-insuranceEarthquake and Flood (not less than
75% of the replacement cost or full probable maximum loss (PML) if in an earthquake and/or flood hazard area Windstorm – 75% Replacement Cost or
PML
NOTE: “All Risk” form and including the following: cold testing, windstorm, flood (if in a 100 year zone), earthquake (if in high hazard zone) and
collapse, including collapse resulting from design error This insurance must apply to: property intended for incorporation into the work for the entire
duration of the contract including: Property in the course of construction, reconstruction, or repair;Property while in transport to the site;Property stored
at the site or off premises;Scaffolding, staging, shoring, formwork, fences, false work, and temporary buildings and any similar items commonly referred
to as construction equipment located at the site;Furniture, fixtures, andOther personal property typical to a hotel located on premises or in storage or at

900-33 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
900 - ACCESSIBILITY, SAFETY AND SECURITY

any other temporary location.The policy must cover the cost of removing debris, including demolition as may be made legally necessary by the
operation of any applicable law, ordinance or regulation.Permission to occupy or a partial occupancy clause or definition must be included and allow
occupancy without qualification. This insurance must include Business Interruption coverage including the Brand's interest for full recovery of net profits
and continuing expenses of the hotel projected for 12 months following a covered loss (including Rental Value and payments that would have been
owed the Brand in the absence of a loss). This insurance must be maintained in effect until the earliest of either the date on which all persons and
organizations who are insured under the policy agree that it may be terminated or as provided for in the contract documents. This insurance must name
all Franchisees/Owners of the premises, agents of the Franchisee/Owner, and Contractors of any tier as insured. The policy must include a waiver of
subrogation stating that all Franchisees/Owners and Contractors waive their rights of subrogation against one another with respect to losses covered by
this policy.
912.01.I GENERAL REQUIREMENTS
Asia Pacific | Canada | Caribbean | Central America | Europe | Mexico | Middle East and Africa | Puerto Rico | South America:
NOTE: Franchisee/Owner must defend, indemnify and hold Hilton Holdings, Inc., its owners, subsidiaries and affiliates now or hereafter existing,
harmless from any and all damages or claims arising out of the failure of any Contractor, supplier or vendor doing business with the hotel to maintain
adequate insurance. Contractors must not be allowed on the site or within the premises until the stated insurance requirements are evidenced.
Contractor's insurance, with the exception of an Occupational Injury Scheme, must name Franchisee/Owner, Hilton Holdings, Inc., and each of their
owners, subsidiaries and affiliates (including their respective directors, officers and employees), now or hereafter existing as additional insured, and
copies of these endorsements or their equivalent must be provided to Franchisee and the Brand.
Franchisee/Owner, at its option, may purchase an "Owner controlled insurance program" or "wrap up."
United States:
NOTE: Franchisee/Owner must defend, indemnify and hold Hilton Holdings, Inc., its owners, subsidiaries and affiliates now or hereafter existing,
harmless from any and all damages or claims arising out of the failure of any Contractor, supplier or vendor doing business with the hotel to maintain
adequate insurance. Contractors must not be allowed on the site or within the premises until the stated insurance requirements are evidenced.
Contractor's insurance, with the exception of WC must name Franchisee/Owner, Hilton Holdings, Inc., and each of their owners, subsidiaries and
affiliates (including their respective directors, officers and employees), now or hereafter existing as additional insured on terms no less broad than forms
ISO CG 20 10 11 85 or a combination of ISO forms CG 20 10 10 01 and CG 20 37 10 04 (or a substitute form providing equivalent coverage), and
copies of these endorsements or their equivalent must be provided to Franchisee/Owner and the Brand.
Franchisee/Owner, at its option, may purchase an "Owner controlled insurance program" or "wrap up."

912.02 INSURANCE REQUIRED DURING OPERATION

912.02.A PUBLIC LIABILITY AND EXCESS LIABILITY

Asia Pacific | Canada | Caribbean | Central America | Europe | Mexico | Middle East and Africa | Puerto Rico | South America:
Minimum Required Limit: Participation in Brand insurance program is mandatory.
NOTE: The Brand or its designee will, at Franchisee/Owner’s cost, provide upon the commencement of operation of the hotel and maintain at all times
during the term of the Agreement, third-party PL in such amounts as the Brand may deem necessary. Franchisee/Owner will be named as an additional
insured. The Brand may elect to maintain all or part of such policies under an arrangement insuring one or more hotels operated by the Brand or its

900-34 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
900 - ACCESSIBILITY, SAFETY AND SECURITY

affiliates or subsidiaries, in which event the cost of such insurance to Franchisee/Owner will be allocated by the Brand on the same basis as other
hotels of the Brand.If the Brand cannot obtain coverage, Brand will advise Franchisee/Owner of acceptable insurance requirements.
912.02.B WORKERS COMPENSATION / OCCUPATIONAL INJURY SCHEME
Asia Pacific | Canada | Caribbean | Central America | Europe | Mexico | Middle East and Africa | Puerto Rico | South America:
Minimum Required Limit: As required by local law or regulation
NOTE: Occupational Injury insurance, as required by local law or regulation, must be in force prior to the hiring of any employees.
United States:
Minimum Required Limit: Statutory
NOTE: To be obtained by statutory employer WC must be extended to cover ""All States,"" Voluntary Workers' Compensation, and Longshore and
Harbor Workers’ Compensation Act on an ""if any"" basis, unless the hotel is insured under a state operated fund.
Participation in a State Fund shall satisfy the requirements hereunder. If hotel participates in a State Fund, Stopgap coverage is required in an amount
not less than $1M.If the hotel self-insures WC, a copy of the license granting authority to self-insure must be furnished to the Brand and excess
workers’ compensation coverage should be purchased in an amount no less than $1M. If the hotel participates as a Non-Subscriber (e.g., TX and OK)
participation must be evidenced by submitting to the Brand a copy of the Employers Notice of No Coverage or Termination of Coverage and an ERISA-
compliant Occupational Injury Benefit Plan that covers substantially the same work-related injuries as WC. Non-Subscribers must carry EL with limits of
no less than $5M.
912.02.C EMPLOYER'S LIABILITY
Asia Pacific | Canada | Caribbean | Central America | Europe | Mexico | Middle East and Africa | Puerto Rico | South America:
Minimum Required Limit: $1M per occurrence or as required by local law
NOTE: The EL limits can be satisfied by any combination of Occupational Injury Scheme, EL and/or PL policies. However, the certificate of insurance
must clearly indicate that PL insurance affords coverage for EL.
United States:
Minimum Required Limit: Non-Subscribers $5M per occurrence; All others:
• $1M each accident
• $1M each disease
• $1M each employee
NOTE: The EL limits can be satisfied by any combination of WC, Employers Liability, and/or Excess/Umbrella policies. However, the certificate of
insurance must clearly indicate that Excess/Umbrella liability insurance affords coverage for EL.
912.02.D GENERAL LIABILITY / PROPERTY OWNER'S LIABILITY
Asia Pacific | Canada | Caribbean | Central America | Europe | Mexico | Middle East and Africa | Puerto Rico | South America:
Minimum Required Limit: Commensurate with Risk
NOTE: Franchisee/Owner must procure and maintain Property Owners Public Liability policy fully protecting Franchisee/Owner for liability arising out of
its ownership, possession and use of the hotel. Exposure will depend on the extent to which Franchisee/Owner is involved in day to day operation of
the hotel. Hilton recommends that Franchisee/Owner consult with a licensed insurance broker to determine appropriate limits.
United States:

900-35 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
900 - ACCESSIBILITY, SAFETY AND SECURITY

Minimum Required Limit: $15M each occurrence

NOTE: The GL insurance must include coverage for the following risks: Damage to property of others and bodily injury including sickness, disease and
death. Personal and advertising injury covering liability for false arrest, libel, slander, defamation, false imprisonment, unlawful detention, wrongful or
malicious prosecution or invasion of privacy. Innkeeper’s Liability (This can be satisfied by any combination of GL or Crime coverage). Liquor Liability (if
hotel serves alcoholic beverages). Contractual Liability. Independent Contractors Liability. Premises/Operation liability. Products and Completed
Operations. Named perils pollution including coverage for liability arising out of heat, smoke or fumes from a hostile fire, or smoke, fumes, vapor or soot
produced by or originating from equipment that is used to heat, cool or dehumidify the building, or equipment that is used to heat water. Terrorism
liability (may be part of the liability policy or a separate policy). Worldwide jurisdiction covering lawsuits brought anywhere in the world from occurrences
arising out of the hotel or the operations connected with the hotel may be satisfied with a combination of GL and umbrella/ excess insurance policies.
Aggregate limits, if any, must be on no less than a “per location” basis.
912.02.E AUTO LIABILITY
Asia Pacific | Canada | Caribbean | Central America | Europe | Mexico | Middle East and Africa | Puerto Rico | South America:
Minimum Required Limit: The greater of US$25,000 and limit required by local law
NOTE: If hotel owns and operates vehicles, Franchisee/Owner must procure and maintain AL as required by local law or regulation subject to a
US$25,000 minimum
United States:
Minimum Required Limit: $15M each occurrence
NOTE: Including, but not limited to: owned, hired, and non-owned vehicles
May be satisfied with a combination of AL and umbrella/excess insurance policies
Aggregate limits, if any, must be on a “per location” basis.
Garage Keeper’s Liability must be included if the hotel’s operations include parking operations. This may be included under GL if there are no hotel
vehicles.
912.02.F WATERCRAFT LIABILITY
Minimum Required Limit: Commensurate with Risk
NOTE: Hilton recommends that Franchisee/Owner consult with a licensed insurance broker to determine appropriate limits
912.02.G AIRCRAFT LIABILITY
Minimum Required Limit: Commensurate with Risk
NOTE: Hilton recommends that Franchisee/Owner consult with a licensed insurance broker to determine appropriate limits.
912.02.H COMMERCIAL PROPERTY AND BUSINESS INTERRUPTION
Asia Pacific | Canada | Caribbean | Central America | Europe | Mexico | Middle East and Africa | Puerto Rico | South America:
Minimum Required Limit: Full Replacement Cost or limits sufficient to avoid co-insurance
Earthquake and Flood (not less than 75% of the replacement cost or full probable maximum loss (PML) if in an earthquake and/or flood hazard area
Windstorm – 75% Replacement Cost or PML
NOTE: Property Damage on a special causes of loss policy form (""All Risks""), including terrorism (may be part of the liability policy or a separate
policy) covering 100% of the insurable replacement value of the building and its contents. Such limit must be sufficient to avoid a co-insurance penalty,

900-36 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
900 - ACCESSIBILITY, SAFETY AND SECURITY

if applicable. The policy must include coverage for the peril of windstorm and for ordinance and law.
This requirement for Earthquake and Flood only applies to hotels in an earthquake or flood hazard area. Please work with your insurance professional
to determine whether or not your hotel is in a high hazard area.
If a PML study is being used to determine appropriate earthquake, flood or wind limits, the PML must be based on the results of a professional study.
United States:
Minimum Required Limit: Full Replacement Cost or limits sufficient to avoid co-insurance
Earthquake and flood (not less than 75% of the replacement cost or full probable maximum loss (PML) if in an earthquake and flood hazard area
Windstorm – 75% Replacement Cost or full PML
NOTE: Property Damage on a special causes of loss policy form ("all–risks"), including terrorism (may be part of the property policy or a separate
policy) covering 100% of the insurable replacement value of the building and its contents. Such limit must be sufficient to avoid a co-insurance penalty,
if applicable. The policy must include coverage for the peril of windstorm and for ordinance and law.
The requirement for Earthquake and flood only apply to hotels in an earthquake or flood hazard areas. Please work with your insurance professional to
determine whether or not your hotel is in a high hazard area.
If a PML study is being used to determine appropriate earthquake, flood or wind limits, the PML must be based on the results of a professional study.
Continuing expenses must specifically include royalty/license fees and other fees payable to the Brand, its subsidiaries and affiliates. HWI and its
owners, subsidiaries and affiliates now or hereafter existing must be included as an additional insured as respects their interest in Business Interruption
insurance.
912.02.I BOILER AND MACHINERY (EQUIPMENT BREAKDOWN)
Asia Pacific | Canada | Caribbean | Central America | Europe | Mexico | Middle East and Africa | Puerto Rico | South America:
Minimum Required Limit: Full replacement cost of items
NOTE: Broad form Boiler and Machinery insurance against loss from accidental damage to, or from the explosion of, boilers, air conditioning systems,
including refrigeration and heating apparatus, pressure vessels and pressure pipes in an amount equal to 100% of the actual replacement value of such
items (without taking into account any depreciation) plus full recovery of the net profits and continuing expenses of the hotel. Continuing expenses must
specifically include royalty/license fees and other fees payable to the Brand.
United States:
Minimum Required Limit: Full replacement cost of items
NOTE: Broad form Boiler and Machinery insurance, including business interruption coverage, against loss from accidental damage to, or from the
explosion of, boilers, air conditioning systems, including refrigeration and heating apparatus, pressure vessels and pressure pipes.
Must include full recovery of the net profits and continuing expenses of the hotel. Continuing expenses must specifically include royalty/license fees and
other fees payable to the Brand.
912.02.J TERRORISM
Asia Pacific | Canada | Caribbean | Central America | Europe | Mexico | Middle East and Africa | Puerto Rico | South America:
Minimum Required Limit: Full replacement cost and business interruption
Third party liability if not covered in the GL policy

900-37 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
900 - ACCESSIBILITY, SAFETY AND SECURITY

NOTE: Terrorism coverage shall be obtained and maintained for both first-party damage and-third party liability either stand-alone, through a
government operated or mandated pool, or as part of the PL coverage and the Property Damage/ Business Interruption coverage.
United States:
Minimum Required Limit: Full replacement cost and business interruption
Third-party liability if not covered in the GL policy
NOTE: May be either stand-alone or through a government operated or mandated pool, or as part of the GL coverage and the Property Damage/
Business Interruption coverage. Must include full recovery of the net profits and continuing expenses of the hotel. Continuing expenses must
specifically include royalty/license fees and other fees payable to the Brand.
912.02.K CRIME
Minimum Required Limit: Commensurate with risk
NOTE: Please consult with a licensed insurance broker to determine appropriate limits. The Crime insurance must include coverage for the following
risks and consider more than cash on hand: Employee DishonestyForgery & AlterationMoney & SecuritiesComputer FraudSafe RobberyCounterfeit
Paper
912.02.L GENERAL REQUIREMENTS
Asia Pacific | Canada | Caribbean | Central America | Europe | Mexico | Middle East and Africa | Puerto Rico | South America: NOTE: With the
exception of Property, Boiler & Machinery and Occupational Injury, all policies obtained by Franchisee/Owner must name the Franchisee/Owner as
named insured, and must name Hilton Holdings, Inc., and its owners, subsidiaries and affiliates now or hereafter existing as additional insured including
their employees, officers and directors. All policies of Franchisee/Owner must be endorsed to be primary insurance with no recourse to, or contribution
from, any other similar insurance, if any, which may be carried by Hilton Holdings, Inc., and its owners, subsidiaries and affiliates. Evidence of such
must be supplied to the Brand.Any deductibles or self-insured retentions above $50,000 or 5% of the replacement cost of the hotel must be declared to
and approved by Hilton Holdings, Inc., Risk Management Department, at: 7930 Jones Brand Drive, McLean, VA 22102; Email:
Risk.Management@hilton.com.Requests by Franchisee/Owner to modify requirements for Earthquake, Flood, Windstorm or Terrorism may be
submitted to Hilton Risk Management for consideration. Guidelines for such requests may be requested at Risk.Management@hilton.comFranchisee/
Owner must deliver or cause to be delivered to the Brand upon renewal or change in limits or coverage each of the following:Certificates of insurance or
documentation acceptable to Hilton Holdings, Inc., evidencing the insurance, including applicable endorsements. Where applicable each certificate
must specifically identify and/or list: Insured location(s) by name, address and Facility ID number.Relevant policy numbersRelevant parties as being
named additional insured (as specified above)Correct Hilton legal entity as certificate holder (Hilton Inc., 7930 Jones Branch Dr., McLean, VA
22102)For Property, Boiler & Machinery and Business InterruptionWindstormEarthquake and/or Flood as appropriateTerrorism (unless provided
separately)A signed letter written or translated to English from the insurance agent or broker who placed the required insurance affirming that he or she
has read and understood the insurance requirements contained in this Manual. This letter must specifically address whether the insurance the agent or
broker has placed complies with the insurance requirements set forth in this Manual.A signed checklist from the insurance agent or broker indicating
whether there is coverage for each of the minimum requirements set forth in this Manual.For samples of these letters and checklists, as well as sample
certificates and evidence of property insurance, please request a copy from Hilton Holdings, Inc., Risk Management department at
Risk.Management@hilton.com.For notice purposes the certificate holder is “Hilton Holdings, Inc., Attn: Risk Management, 7930 Jones Branch Drive,
McLean, VA 22102"All certificates or other documents evidencing insurance must be provided in English with currency indicated in U.S. dollars. Limits
required in this standard may be satisfied in the local currency equivalent at the time the policy is purchased.All evidence of insurance required herein

900-38 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
900 - ACCESSIBILITY, SAFETY AND SECURITY

including certificates must be sent, either by fax, email or upload, to Hilton Holdings, Inc.'s, external partner as indicated on OnQ’s Risk Management
page: Proof of Insurance (Certificates).Hilton Holdings, Inc.'s, external partner will review and audit each certificate of insurance in line with
requirements as set out in this Manual.If Franchisee/Owner does not obtain or maintain the required insurance or policy limits, the Brand can (but is not
obligated to) obtain and maintain the insurance or such portion of the insurance (Difference in Limits”/”Difference in Conditions”) needed to bring
Franchisee/Owner’s insurance in line with the requirements herein for Franchisee/Owner without first giving Franchisee/Owner notice. If the Brand does
so, then Franchisee/Owner must immediately pay the Brand upon request, the premiums and costs incurred by Brand.The Brand makes no
representation, implied or express, that the foregoing insurance requirements are adequate to protect Franchisee/Owner.The insurance coverage
requirements contained in this Manual are only minimum requirements. These requirements do not relieve Franchisee/Owner from responsibility for
any loss or claim for damages arising out of the Agreement. Franchisee/Owner must indemnify the Brand for any claim for damages due to failure of
Franchisee/Owner or any Contractor, supplier or vendor doing business with Franchisee/Owner to maintain adequate insurance.To ensure compliance,
the Brand strongly recommends that Franchisee/Owner reproduce all insurance requirements in this Manual in full and submit it to a licensed agent or
broker experienced in writing insurance for hotels.Failure of the Brand to demand evidence of compliance with the insurance requirements in this
Manual or failure of the Brand to identify a deficiency from evidence that is provided shall not be construed as a waiver of Franchisee/Owner's
obligation to maintain such insurance.At the request of the Brand, Franchisee/Owner must deliver a copy of each policy bearing certification of the
insurance company underwriter(s), that the policy is a complete copy of the policy issued with all endorsements to the Brand.The Brand may increase
or decrease the minimum amount of insurance, require additional or different types of insurance, or otherwise change the requirements to make them
comparable to the amount and kinds of insurance carried by other properties or hotels, taking into account the size and location of the hotel and
changing circumstances in the law and insurance marketplace.Franchisee/Owner must obtain and maintain any other insurance required by local or
national statute or law.
United States: NOTE: All required insurance must be purchased from insurance companies with a financial rating acceptable to Hilton, which shall be
no less than A - VII if rated by the company A.M. Best.
Any deductibles or self-insured retentions above 50,000 USD or 5% of the replacement cost of the hotel must be declared to and approved by Hilton
Holdings, Inc.'s, Risk Management Department, at: 7930 Jones Branch Drive, McLean, VA 22102; Email: Risk.Management@hilton.com.
Evidence shall be provided via certificate upon renewal or change in limits or coverage and shall be provided to Hilton or their designee and must
include the following:With the exception of Commercial Property, Boiler & Machinery and WC, all policies obtained by Franchisee/Owner must name the
Franchisee/Owner as named insured, and must name Hilton Holdings, Inc., and its owners, subsidiaries and affiliates now or hereafter existing as
additional insured including their employees, officers and directors.
All policies of Franchisee/Owner must be endorsed to be primary insurance with no recourse to, or contribution from, any other similar insurance, if any,
which may be carried by Hilton Holdings, Inc., and its owners, subsidiaries and affiliates. Evidence of such must be supplied to the Brand. Requests by
Franchisee/Owner to modify requirements for Earthquake, Flood, Windstorm or Terrorism may be submitted to Hilton Risk Management for
consideration. Guidelines for such requests may be requested from Risk.Management@hilton.com.
Franchisee/Owner must deliver or cause to be delivered to the Brand upon renewal or change in limits or coverage each of the following:
Certificates of insurance or documentation acceptable to Hilton Holdings, Inc., evidencing the insurance, including applicable endorsements. Where
applicable each certificate must specifically identify and/or list: Insured location(s) by name, address and Facility ID number Relevant policy numbers
Relevant parties as being named additional insured (as specified above) Correct Hilton legal entity as certificate holder (Hilton Holdings, Inc., 7930
Jones Branch Dr., McLean, VA 22102) For GL:

900-39 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
900 - ACCESSIBILITY, SAFETY AND SECURITY

Terrorism (unless provided separately)Garage Keeper’s Liability Liquor Liability Worldwide Jurisdiction Policies as being primary and non-
contributoryFor Property, Boiler & Machinery and Business Interruption
Windstorm Earthquake and/or Flood as appropriate Terrorism (unless provided separately) All evidence of insurance required herein including
certificates must be sent, either by fax, email or upload, to Hilton Holdings, Inc., external partner as indicated on OnQ’s Risk Management page: Proof
of Insurance (Certificates).
Hilton Holdings, Inc.'s, external partner will review and audit each certificate of insurance in line with requirements as set out in this Manual. If
Franchisee/Owner does not obtain or maintain the required insurance or policy limits, the Brand can (but is not obligated to) obtain and maintain the
insurance or such portion of the insurance (Difference in Limits”/”Difference in Conditions”) needed to bring Franchisee/Owner’s insurance in line with
the requirements herein for Franchisee/Owner without first giving Franchisee/Owner notice. If the Brand does so, then Franchisee/Owner must
immediately pay to the Brand, upon request, the premiums and costs incurred by Brand.
The Brand makes no representation, implied or express, that the foregoing insurance requirements are adequate to protect Franchisee/Owner.
The insurance coverage requirements contained in this Manual are only minimum requirements. These requirements do not relieve Franchisee/Owner
from responsibility for any loss or claim for damages arising out of the Agreement. Franchisee/Owner must indemnify the Brand for any claim for
damages due to failure of Franchisee/Owner or any Contractor, supplier or vendor doing business with Franchisee/Owner to maintain adequate
insurance.
To ensure compliance, the Brand strongly recommends that Franchisee/Owner reproduce all insurance requirements in this Manual in full and submit it
to a licensed agent or broker experienced in writing insurance for hotels.
Failure of the Brand to demand evidence of compliance with the insurance requirements in this Manual or failure of the Brand to identify a deficiency
from evidence that is provided shall not be construed as a waiver of Franchisee/Owner's obligation to maintain such insurance.
At the request of the Brand, Franchisee/Owner must deliver a copy of each policy bearing certification of the insurance company underwriter(s), that the
policy is a complete copy of the policy issued with all endorsements to the Brand.
The Brand may increase or decrease the minimum amount of insurance, require additional or different types of insurance, or otherwise change the
requirements to make them comparable to the amount and kinds of insurance carried by other properties or hotels, taking into account the size and
location of the hotel and changing circumstances in the law and insurance marketplace.
Franchisee/Owner must obtain and maintain any other insurance required by local or national statute or law.
912.02.M BUSINESS INTERRUPTION
Asia Pacific | Canada | Caribbean | Central America | Europe | Mexico | Middle East and Africa | Puerto Rico | South America:
Minimum Required Limit: Full recovery of net profits and continuing expenses for 12 months
NOTE: Full recovery of the net profits and continuing expenses of the hotel (including rental value) for a 12 month period must be carried. Such limit
must be sufficient to avoid a co-insurance penalty, if applicable.
Continuing expenses must specifically include royalty/license fees and other fees payable to the Brand, its subsidiaries and affiliates. The policy must
include coverage for all perils identified for Commercial Property Insurance and Boiler & Machinery above.
Hilton Holdings, Inc., and its owners, subsidiaries and affiliates now or hereafter existing must be included as an additional insured as respects their
interest in Business Interruption insurance.
912.02.N UMBRELLA / EXCESS LIABILITY
United States:

900-40 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
900 - ACCESSIBILITY, SAFETY AND SECURITY

Minimum Required Limit: See Underlying Requirements.

NOTE: Umbrella or other excess policies may be utilized in conjunction with primary policies to achieve the required insurance limits for GL, AL and EL.
Aggregate limits must be per location.
912.02.O CYBER LIABILITY
United States:
Minimum Required Limit: $3.5M per occurrence and In the aggregate
NOTE: This coverage is only required for non-Hilton computer systems. Coverage must include the following:
Security and Privacy Liability Event Management Cyber Extortion Crisis Fund Event
912.02.P EMPLOYMENT PRACTICES LIABILITY INSURANCE
United States:
Minimum Required Limit: $1M per occurrence
NOTE: Such insurance shall include coverage for class action multi party claims

913.00 EMPLOYEE SECURITY

Canada | United States: EMPLOYEE SECURITY
913.01 PANIC BUTTON
Canada | United States:
The hotel must provide a personal notification device to each employee required to work in the following areas:
• Guest rooms
• Guest room floors
• Public restrooms
• Any other area outlined by ordinance or collective bargaining agreement
Personal notification devices must feature:
• Minimum sound output of 130 dB with a 1 hour lifespan; OR
• Provide the geolocation of the incident.
Compliance is required by December 31, 2020.

914.00 RISK MITIGATION PLAN

Americas | Asia Pacific | Europe | Middle East and Africa: Hilton may identify, from time to time, actual or perceived risks in connection with the hotel’s
location in a country. Without limiting any of its other obligations, Owner will comply with any applicable Risk Mitigation Plan issued by Hilton for hotels located
in countries (or locations within countries). Such Risk Mitigation Plan may include requirements to address concerns including compliance, safety and
security, government affairs, and human rights. The list of applicable countries (or locations within countries) is attached as Appendix [A] (the “Country List”).
The Country List and/or the Risk Mitigation Plan may be amended, supplemented, replaced or deleted by Hilton from time to time, and Owner shall comply
with any such variations. In addition, Owner should identify and assess risks relevant to their property to determine if further measures should be
implemented. Hilton shall not be liable to Owner in connection with any matter or measures referred to in the Risk Mitigation Plan.

900-41 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
900 - ACCESSIBILITY, SAFETY AND SECURITY

Effective July 1, 2019, the above Standard applies to all new and currently under construction hotels.

900-42 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

Design, Construction & Renovation

2500-

2500 - Design, Construction & Renovation

2501.00 EXTERIOR ................................................................................................................................................................... 2500-3

2502.00 LOBBY AREA............................................................................................................................................................. 2500-14
2503.00 PUBLIC RESTROOMS .............................................................................................................................................. 2500-28
2504.00 FOOD AND BEVERAGE............................................................................................................................................ 2500-33
2505.00 EXECUTIVE LOUNGE ............................................................................................................................................... 2500-54
2506.00 COMMERCIAL FACILITIES ....................................................................................................................................... 2500-59
2507.00 MEETING FACILITIES ............................................................................................................................................... 2500-64
2508.00 RECREATIONAL FACILITIES.................................................................................................................................... 2500-86
2509.00 CIRCULATION ......................................................................................................................................................... 2500-106
2510.00 GUESTROOM/SUITES ............................................................................................................................................ 2500-116
2511.00 NOT APPLICABLE TO THIS BRAND ...................................................................................................................... 2500-137
2512.00 GUEST BATHROOM................................................................................................................................................ 2500-137
2513.00 BACK-OF-HOUSE.................................................................................................................................................... 2500-153
2514.00 TECHNICAL CRITERIA ........................................................................................................................................... 2500-182
2515.00 FURNISHINGS, FIXTURES AND EQUIPMENT ...................................................................................................... 2500-252
2516.00 FIRE PROTECTION AND LIFE SAFETY REQUIREMENTS...................................................................................2500-273
2517.00 ACCESSIBILITY GUIDELINES ................................................................................................................................ 2500-293
2518.00 TECHNOLOGY WIRING STANDARDS ................................................................................................................... 2500-293
2519.00 SIGNAGE AND GRAPHICS..................................................................................................................................... 2500-304

2500-1 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

Design, Construction & Renovation

Overview

The following Design, Construction and Renovation Standards (the “DCR Standards”) represent the requirements established for design of a Hilton hotel which is being
newly built. The DCR Standards only apply to existing Hilton hotels in limited circumstances: being when that hotel undergoes a remodeling, refurbishment, renovation
or there is an addition (an addition for which there is a relevant Brand Standard) as set out in more detail at point 2 below.

In these cases, the DCR Standards will apply to the particular project, i.e. those aspects which are being remodeled, refurbished or renovated. The DCR Standards will
also apply to additions to an existing hotel. This is set out in further detail below.

If discrepancies are found between what the DCR Standards require, the Architecture & Construction (A&C) Department of Hilton will clarify. All owners are responsible
for referencing the most current version of the DCR Standards at the relevant time when compliance with the DCR Standards is required. It is the owner's responsibility
to ensure that this information is incorporated into the Construction Documents. Reduction of scope below these Standards will not be permitted.

Hilton, when giving approval for projects, may alter requirements contained herein in accordance with the project's local market, custom or practice.

The Design, Construction and Renovation Standards apply to the following situations:
1. The construction of a new-build Hilton hotel; or the conversion of an existing hotel from a non-Hilton brand to one of the Hilton Brands; or the conversion of an
existing hotel from one Hilton brand to another Hilton Brand; or the adaptive reuse of a building not originally intended/occupied as a hotel.
2. Remodeling, refurbishing, renovating, and making additions to existing Hilton hotels. However, this is only to the extent that the existing Hilton hotel is undertaking a
remodeling, refurbishment or renovation project which has, as part of that project, components for which there is a relevant DCR Standard. For example, if the hotel
decides to refurbish the windows, then the DCR Standards in relation to windows will apply (unless the hotel applies for and obtains a waiver). However, the other DCR
Standards would not be engaged or applicable at this stage.
3. Change of ownership or renewal of a license agreement.
4. In the limited circumstances mentioned in Section 100 to Section 1100 of the Brand Standards.

Codes

The owner is responsible for compliance with all applicable laws, codes and/or other governing building, zoning and design regulations. In the event applicable local
codes and regulations exceed the requirements contained herein, the local codes and regulations must be construed as minimum requirements. All discrepancies
found between the DCR Standards and applicable local codes must be brought to the attention of Hilton for resolution. Where designs deviate from applicable codes
and regulations, approval or acceptance by the authority having jurisdiction must be documented and kept on file. Hilton is not responsible for review of documents for
compliance with local codes. It is the responsibility of the owner to meet or exceed these local regulations.

The more stringent requirement between these Brand Standards and the applicable code(s) must be followed as a minimum standard.

Interior Design Review and Approval Process

Hotels which are being newly built or existing hotels within the Hilton portfolio that are undergoing remodeling, refurbishment or renovation or which have an addition

2500-2 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

(as set out above and for which the DCR Standards are therefore partially engaged in respect of the components of that project) must receive prior approval for their
design.

In respect of those parts of a project for which the DCR Standards are engaged but for which Hilton confirms that the works undertaken do not need to comply with the
relevant DCR Standards (such confirmation to be given, or not, in Hilton’s discretion), then a waiver letter or approval may be given by Hilton.

Submittals must be compiled by a licensed architectural firm and/or licensed interior design firm. Completed submittals must be sent to the Hilton GDS (Global Design
Services) Director assigned to the particular hotel development. The Design Director will assist with all requirements of the process. Contact GDS for assistance,
including a recommendation of design firms.

Project Review and Approval Process

Processes regarding the design, construction, pre opening and opening phases of a new or conversion hotel within the Hilton portfolio must be followed. These
processes establish the framework around which reviews and approvals are conducted. The AD&C [Architecture Design & Construction] Project Review and Approval
Process document outlines these processes including required submittals. The document may be obtained from https://designinformation.hilton.com

2501.00 Exterior
Refer to Section 2514.00, Technical Criteria, for requirements applicable to this section.
2501.01 Utilities
2501.01.A Not Applicable to this Brand
2501.01.B Drains
Storm drains must be located away from the building. Drains must be located in parking areas rather than drives. Drains must be kept clear of
pedestrian traffic routes. Grade parking lots and grade pedestrian pathway in cold climates to prevent icing of drive aisles and walkways.
2501.01.C Drainage
Roof and porte cochere drainage must be connected to the storm drainage system by concealed piping. Exposed rain drains are not acceptable
adjacent to guest entrances and must be concealed.
2501.01.D Surface Drainage
Surface drainage across the sidewalks and landscaped areas adjacent to the building is not acceptable.
2501.01.E Storm Water Detention/Retention
Storm water detention/retention areas must be integrated with the landscape design, must be attractive whether dry or in service and must be
designed so as not to provide a breeding area for insects or be a hazard to hotel guests. Consideration must be given to the capture of rainwater
runoff for re-use with irrigation system where weather conditions allow.
2501.01.F Hose Bibbs
Americas | Europe | Middle East and Africa: Provide hose bibbs or hydrants for porte cochere, parking area, sidewalk, patio and pool deck
washdown.

2500-3 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

Asia Pacific: Provide wash-down facility including water connection for porte cochere, parking area, sidewalk, patio and pool deck washdown.

2501.02 Landscaping
2501.02.A Registered Landscape Architect
A registered Landscape Architect must develop landscaping plans and maintenance program for all landscaping materials. Hilton reserves the right
of final approval on all landscape plans.
2501.02.B Not Applicable to this Brand
2501.02.C Not Applicable to this Brand
2501.02.D Landscaping Percentage Requirements
A minimum of 10 percent of the total site area must be landscaped. Exceptions for urban locations are subject to review and approval by Hilton.
2501.02.E Primary Landscaped Areas
Primary landscaped areas must be generous in scale and concentration, and must be placed adjacent to the entrance drive, the primary hotel
entrance, ballroom and other guest entrances, the restaurant, pool terrace and exterior garden areas that are used for public functions.
2501.02.F Secondary Landscaping
Landscaping must be provided at the entire building perimeter, throughout the parking areas and at the site perimeter.
2501.02.G Not Applicable to this Brand
2501.02.H Drought Resistant Plants/Turf
Native and succulent/drought resistant plants are recommended rather than those requiring significant watering. 100 percent recyclable, synthetic
turf fiber infilled with sand/silica and installed with a backing system and aggregate base layer, to ensure proper drainage, may be considered with
prior written approval by Hilton for location, application and product selection.
2501.02.I Parking Island Landscaping
Parking islands must be landscaped and irrigated.
2501.02.J Landscaping Screens
Provide landscape design elements to enhance the views from the guestrooms and screen undesirable views, such as parking lots, service areas
and any ground mounted equipment. Clearances required by the equipment and/or local jurisdiction must be maintained.
2501.02.K Retaining Walls
Timber retaining walls are not acceptable.
2501.02.L Handrails or Guardrails
Provide guardrails at the top of all accessible retaining walls with a 30"/1.0 m or more drop. Railings must be a minimum of 42”/1.1 m in height and
must have intermediate rails or ornamental pattern such that a 4”/102 mm diameter sphere is not able to pass through and that children cannot climb
(i.e. horizontal rails). Refer to 2516.00 for Fire Protection and Life Safety Requirements.
2501.02.M Not Applicable to this Brand

2500-4 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2501.02.N Not Applicable to this Brand

2501.02.O Utility Equipment
Locate all utility equipment away from guest entrances and screen from guest view.
2501.02.P Underground Irrigation System
A manual irrigation system or an automated underground irrigation system must be provided to support the maintenance of the exterior landscaping.
The use of grey or recycled water may be considered for irrigation purposes only.
China: An manual irrigation system or an underground irrigation system must be provided to support the maintenance of the exterior landscaping.
The use of grey or recycled water may be considered for irrigation purposes only.
2501.02.Q Earth Slopes
Earth slopes must not exceed 2:1 (vertical/horizontal). All slopes greater than 3:1 (vertical/horizontal) must be stabilized. Slope all landscape areas
away from the building at not less than 1:25 (vertical/horizontal).
2501.02.R Landscape Drainage
Ensure proper drainage of landscaped areas by providing a permanent subsurface drainage system.
2501.02.S Not Applicable to this Brand
2501.02.T Not Applicable to this Brand
2501.02.U Not Applicable to this Brand
2501.02.V Not Applicable to this Brand
2501.02.W Irrigation System Timers
Locate all irrigation system timers in the back of house area if possible.
2501.02.X Not Applicable to this Brand
2501.02.Y Function Lawn Requirements
If provided, function lawns must have power outlets (socket outlets), water supply, furniture storage, pantry/trash collection areas, restrooms and
service access away from guest view.
2501.02.Z Function Lawn Lighting
If provided, function lawns must have landscape lighting to illuminate fire egress, ambiance and security.

2501.03 Sidewalks/Patios
2501.03.A Not Applicable to this Brand
2501.03.B Continuous Sidewalk
Provide a continuous sidewalk across the front of the hotel. On other building faces, sidewalks must extend directly from each entrance to the
adjacent parking only. Special consideration must be given to pedestrian access to secondary building entrances/exits. When a running trail is
provided must include floor signs and/or distance markings on sidewalk.

2500-5 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2501.03.C Site Control

Site control for all access to the property must be provided, included at beach access points.
2501.03.D Not Applicable to this Brand
2501.03.E Not Applicable to this Brand
2501.03.F Not Applicable to this Brand
2501.03.G Not Applicable to this Brand
2501.03.H Not Applicable to this Brand
2501.03.I Not Applicable to this Brand
2501.03.J Not Applicable to this Brand
2501.03.K Not Applicable to this Brand
2501.03.L Smoking Area
Provide a convenient and weather protected smoking area at least 25'-0"/7.6 m away from main property entrances when properties are 100 percent
non-smoking or when market conditions dictate. Area must include seating, trash can, and ash cans. All plans must be submitted and approved by
Hilton.

2501.04 Building Exterior

2501.04.A Not Applicable to this Brand
2501.04.B Not Applicable to this Brand
2501.04.C Not Applicable to this Brand
2501.04.D Not Applicable to this Brand
2501.04.E Not Applicable to this Brand
2501.04.F Exterior Guest Area Protection
Provide protection from the elements at exterior guest entrances, dining and roof terraces, and swimming pool terraces.
2501.04.G Balconies
2501.04.G.1 Balconies (if provided) must be a minimum of 5’-0”/1.5 m deep.
2501.04.G.2 Balconies/patios must be designed to provide privacy and security for guestrooms. Views must be blocked to adjacent balconies/patios.
2501.04.G.3 Balcony floors must slope outwards or toward internal drains.
2501.04.G.4 Balcony railings must be a minimum of 42”/1.1 m in height and at least partly open, or transparent for views. Any opening in railings must not
exceed 4”/100 mm and include a bottom rail a 2”/50 mm maximum above the floor. Railings must not be horizontal or climbable by children.
Europe | Middle East and Africa: Balcony railings must be a minimum of 42”/1.1 m in height and at least partly open, or transparent for views.
Any opening in railings must not exceed 4”/100 mm and include a bottom rail a 2”/50 mm maximum above the floor. Railings must not be

2500-6 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

horizontal or climbable by children. If a rail fixing detail is on upstand or wall, the rail must be fixed flush with the inner edge of the upstand to
prevent climbing.
2501.04.H Not Applicable to this Brand
2501.04.I Not Applicable to this Brand
2501.04.J Roof Screening
Flat roofs, viewed from guestrooms, must be enhanced with colored patterns of gravel and/or plantings. All HVAC equipment must be screened from
guest view. Must meet minimum performance criteria in section 2514.05.
2501.04.K Not Applicable to this Brand
2501.04.L Not Applicable to this Brand
2501.04.M Antennae
Hotel antennae and satellites are not allowed to extend higher than any parapet wall. Other antennae and satellite dishes that are not used for the
operation of the property must be camouflaged to blend with the building design.
2501.04.N Window Washing
A practical method of exterior and interior window washing must be incorporated in hotel design and be approved by Hilton.
2501.04.O Awnings/Canopies
Fabric and canvas awnings are not allowed without prior approval from Hilton.

2501.05 Porte Cochere

2501.05.A Not Applicable to this Brand
2501.05.B Porte Cochere Width
The porte cochere must be designed to provide space for four parked cars, two deep and two across, with enough space remaining for motorists to
drive under and exit the car without exposure to the elements. The size of the porte cochere may be required to be increased on larger hotels as
directed by Hilton.
2501.05.C Clearance Height
Porte cochere clearance height must be a minimum of 13'-0”/4.0 m.
2501.05.D Covered Pedestrian Access
Covered pedestrian access to the porte cochere from the hotel entrance must be 10'-0"/3.00 m minimum width and clear of obstructions.
2501.05.E Porte Cochere Flooring
The area under the porte cochere must be a decorative non-slip surface paving such as brick, stone, tile pavers or color stamped concrete. Hand
troweled, scored concrete, floated concrete or asphalt is not allowed. Decorative paving in driving areas must be sealed and cleanable.
2501.05.F Porte Cochere Columns

2500-7 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

Porte cochere support columns and other features at the building entry that could be damaged by car doors, luggage carts, etc. must be finished with
a high-quality durable finish to coordinate with main exterior building finishes.
2501.05.G Entrance Drive Paving
Entrance drive paving must be flush with the sidewalk at hotel entrance to facilitate the movement of luggage carts and for easy access into the
hotel.
2501.05.H Taxicab Queuing
Americas | Europe | Middle East and Africa: Provide a convenient area at the primary entrance for taxicab queuing and provide a taxi notification
system at urban properties.
2501.05.I Not Applicable to this Brand
2501.05.J Porte Cochere Lighting
Provide decorative lighting at the porte cochere and any secondary entrance canopies.
2501.05.K Not Applicable to this Brand
2501.05.L Light Levels
Refer to Section 2514.08 for minimum light level requirements.
2501.05.M Heat Lamps
Heat lamps will be required in some locations, as directed by Hilton. When provided they must be built in heat lamps. Portable heat lamps are not
allowed.
2501.05.N Porte Cochere Seating
Provide outdoor seating for guests adjacent to the primary entrance.
2501.05.O Valet Stand
When a valet stand is provided, it must be a permanent fixture. The valet stand must be finished with natural wood, tile, stone or approved decorative
metal. The top surface material must comply with Section 2515.04.

2501.06 Parking
2501.06.A Parking Area Location
Parking areas must be conveniently located for building guests. Parking allocations must be distributed in accordance with the anticipated usage of
each entrance (lobby, restaurant, function area, team member, etc.).
2501.06.A.1 Americas: Generally vehicular traffic and golf carts must be kept separate, cart pathways must be designed to accommodate pedestrians, guest
and service carts. Parking allocations, charging stations and maintenance workshop must be distributed in accordance with the anticipated
usage. Charging stations for service vehicles and golf carts must be screened from guest view. Must have multiple stations based on size of
campus.
Asia Pacific | Europe | Middle East and Africa: Generally vehicular traffic and electric buggies must be kept separate, buggy pathways must be
designed to accommodate pedestrians, guest and service buggies. Parking allocations, charging stations and maintenance workshop must be

2500-8 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

distributed in accordance with the anticipated usage. Charging stations for service vehicles and buggies must be screened from guest view. Must
have multiple stations based on size of campus.
2501.06.A.2 Asia Pacific: Staff parking and/or entrance drop off must be provided away from public/guest areas. It can be combined with the service access.
2501.06.B Coach Bus Parking
A coach bus drop off/pick up area located near the main entrance porte cochere is required.
Caribbean | Central America | Europe | Mexico | Middle East and Africa | South America: A coach bus drop off/pick up area or group entrance
(when provided) must be located near the main entrance. A porte cochere is required.
2501.06.C Service Vehicles Access
Service vehicles must not pass through guest parking areas.
2501.06.D Parking Study Requirement
A parking and traffic analysis study is required. Must be completed by building architect and approved by the brand.
2501.06.E Light Levels
Refer to Section 2514.08 for minimum light level requirements.
2501.06.F Parking Lot
Surface Parking
2501.06.F.1 The parking area must provide a minimum of one parking space for each guestroom. Hotels with inadequate parking must provide valet parking.
Additional parking may be required based on market demand.
2501.06.F.2 Not Applicable to this Brand
2501.06.F.3 Provide wheelstops where car overhang has the potential of damaging light poles, landscaping or other objects.
2501.06.F.4 Parking and drive areas must be concrete or sealed asphalt.
2501.06.F.5 Concrete paving is required in all service areas, i.e., garbage dumpster, loading dock, service entrances.
2501.06.F.6 Provide 6”/152 mm concrete curb and gutter or sloped granite curbing at all edges of the parking lot and drives. Asphalt curbing at edges of the
parking areas and drives is not allowed.
2501.06.F.7 Curbed landscaped islands must separate all parking from the primary entrance drive. Parking along the entrance drives is not allowed.
2501.06.F.8 Parking islands must be a minimum of 10'-0”/3.0 m wide and must be placed a minimum of every 120'-0”/36.0 m along the width of the parking lot
with four rows of parking stalls and two drive lanes maximum between centerline of islands.
2501.06.F.9 Parking lot striping must be white, except where other colors are required for fire lanes and no parking zones.
Asia Pacific | Europe: Parking lot striping must be white or yellow, except where other colors are required for fire lanes and no parking zones.
China: Parking lot striping must be white or yellow, except where other colors are required for fire lanes and no parking zones as per local traffic
code.
2501.06.G Drives

2500-9 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2501.06.G.1 The primary entrance drive must provide two-way circulation through a lighted and landscaped corridor to guest parking and the primary hotel
entrance.
2501.06.G.2 Two-way main entrance driveways must have a minimum width of 30’-0”/9.0 m and inside turning radius of 33’-0”/10.0 m.
2501.06.G.3 Americas | Middle East and Africa: The drive lane minimum width must be 24'-0”/7.3 m between parking stalls.
Asia Pacific: The drive lane minimum width must be 21’-4”/6.5 m between parking stalls.
Europe: The drive lane minimum width must be 19’-8”/6.0 m between parking stalls.
2501.06.G.4 Speed bumps must be used in drives where there is a risk to pedestrians from excessive speeds by vehicles.
2501.06.G.5 Dead end drive lanes are not allowed.
2501.06.G.6 All paint on floor surfaces must be washable and antiskid.
2501.06.H Parking Stalls
2501.06.H.1 Americas | Asia Pacific | Middle East and Africa: Parking stalls must be a minimum of 18’-0”/5 m long.
Europe: Parking stalls must be a minimum of 16'-5”/4.8 m long.
2501.06.H.2 Americas | Middle East and Africa: Parking stalls must be a minimum of 9’-0”/2.75 m wide centerline to centerline. A maximum of 25 percent of
the parking stalls may be compact stalls.
Asia Pacific | Europe: Parking stalls must be a minimum of 8’-2”/2.4 m wide centerline to centerline.
2501.06.I Parking Garage/ Covered Parking
All of the requirements for surface parking, as well as the following, apply to garages and covered parking.
2501.06.I.1 Convenient indoor parking may be required by Hilton, depending upon market and site restraints.
2501.06.I.2 Garage must be located within a short distance from the main hotel entrance.
2501.06.I.3 Finish Options - Parking Garage/ Covered Parking
2501.06.I.3.a Floor: Steel trowel finished concrete, hardened and epoxy sealed, paint optional. Floors exposed to external elements must be waterproofed.
2501.06.I.3.b Wall: Concrete or concrete block, paint optional; protective barriers must be installed at areas vulnerable to damage.
2501.06.I.3.c Ceiling: Concrete or painted concrete
2501.06.I.3.c.1 Parking garages must have a minimum clear ceiling height of 8’-0”/2.4 m.
Asia Pacific: Parking garages must have a minimum clear headroom height of 7’-3”/2.2 m.
India: Parking garages must have a minimum clear headroom height of 7’-10”/2.4 m.
2501.06.I.4 Light fixtures must be suitable for outdoor installation. Wrap-around type fluorescent fixtures are not permitted. Exposed lamp fixtures are not
permitted. Fixtures must be located outside of drive lanes.
2501.06.I.5 Parking garages must be designed to provide positive drainage to prevent standing water.
2501.06.I.6 Provide ice control system on ramps that are exposed to the outdoor elements in cold climate zones.
2501.06.I.7 Parking garages or ramps designed with exterior decorative screens rather than permanent walls must be equipped with suitable protective
guardrails for guest safety and protection.

2500-10 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2501.06.J Parking Control

2501.06.J.1 Parking control may be required by Hilton based upon regional and market conditions.
2501.06.J.2 Guests parking in the garage receive tickets from the entrance barrier on the way into the garage. Upon leaving, guests present their tickets at a
Payment Station where payment is received and the ticket is processed to enable guests to leave the car park or garage.
2501.06.J.3 Entrance/exit barriers must provide control of access in and access out.
2501.06.J.4 Each entry lane must consist of entry station with graphical LED/LCD display, barcode ticket printer, proximity pass-card reader, integrated
heating unit, voice intercom point with battery backup facility, barrier gate with folding rising arm, barrier arm knock off sensor, internal manual
raise/lower switch and dual channel loop detector.
China: Not Applicable to this Brand
2501.06.J.5 Each exit lane must consist of exit station with graphical LED/LCD display, barcode ticket reader, proximity pass-card reader, collection tray for
retained tickets, integrated heating unit, voice intercom point and battery backup facility, barrier gate with folding rising arm, barrier arm knock off
sensor, internal manual raise/lower switch and dual channel loop detector.
China: Not Applicable to this Brand
2501.06.J.6 Payment Stations
China: Not Applicable to this Brand
2501.06.J.6.a Payment stations must be provided at the front desk, Concierge desk, an automatic pay station or at a manned parking control booth.
2501.06.J.6.b Automatic pay stations must be clearly visible with signage explaining tariffs and use.
2501.06.J.6.c Automatic pay stations must consist of LED/LCD display, coin acceptance, banknote acceptance, credit card acceptance, sufficient recycling
coin tubes, lost ticket facility, barcode ticket reader, battery backup memory, receipt printer, intercom call point, two coin safes per machine
and two note safes per machine.
2501.06.J.7 Parking Control Booths
China: Not Applicable to this Brand
2501.06.J.7.a Manned parking control booths are optional.
China: Not Applicable to this Brand
2501.06.J.7.b Booths must have heating, ventilation and refrigerant air conditioning.
China: Not Applicable to this Brand
2501.06.J.7.c Booths must have electrical and data connections for property management system and a telephone outlet.
China: Not Applicable to this Brand
2501.06.J.8 The ticket machine, barriers and automatic pay station must have an intercom to the front desk or Concierge desk.
2501.06.J.9 A central server for the car park system must be located within the Computer/Telecom Room.
China: Not Applicable to this Brand
2501.06.J.10 Parking Control Systems & Guest Room Key Cards

2500-11 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

Parking control systems must be able to use both guest room key cards, and Digital Key (when activated at the hotel ) for entry and exit. This
would include having a dedicated key reader that can support both key cards and Digital Key at each gate.
China: Not Applicable to this Brand
2501.06.K Electric Vehicle (EV) Charging Stations
Europe | Middle East and Africa | North America: Electric Vehicle (EV) Charging Stations
2501.06.K.1 North America: A minimum of two EV charging stations are encouraged where not required by law. When provided must have both universal
and proprietary charging capabilities.
2501.06.K.2 Europe | Middle East and Africa: Stations must be protected or positioned to prevent damage from vehicles.
North America: Stations must be protected or positioned to prevent damage from vehicles.
2501.06.K.3 Europe | Middle East and Africa: Power supplied to the stations must be provided underground.
North America: Power supplied to the stations must be provided underground.
2501.06.K.4 Europe | Middle East and Africa: Stations must provide Level 2 charging (240 volt AC input) minimum.
North America: Stations must provide Level 2 charging (240 volt AC input) minimum.
2501.06.K.5 Europe | Middle East and Africa: Features must include the following:
North America: Features must include the following:
2501.06.K.5.a Europe | Middle East and Africa: Ability for drivers to access stations via contactless credit cards and/or any manufacturer's subscription.
North America: Ability for drivers to access stations via contactless credit cards and/or any manufacturer's subscription.
2501.06.K.5.b Europe | Middle East and Africa: 24/7 driver assistance including alternate charging station locations.
North America: 24/7 driver assistance including alternate charging station locations.
2501.06.K.5.c Europe | Middle East and Africa: Access control to eliminate energy theft and improve safety.
North America: Access control to eliminate energy theft and improve safety.
2501.06.K.5.d Europe | Middle East and Africa: Notifications to driver of charge status including completion or interruption of charge.
North America: Notifications to driver of charge status including completion or interruption of charge.
2501.06.K.5.e Europe | Middle East and Africa: Cord management system including long reach and storage.
North America: Cord management system including long reach and storage.
2501.06.K.6 Europe | Middle East and Africa: Enclosure must be corrosion and weather resistant and comply with NEMA 3R.
North America: Enclosure must be corrosion and weather resistant and comply with NEMA 3R.
2501.06.K.7 Europe | Middle East and Africa: Stations must be SAE J1772 compliant and meet all UL and NEC requirements.
North America: Stations must be SAE J1772 compliant and meet all UL and NEC requirements.
2501.06.K.8 Europe | Middle East and Africa: Signage must be provided designating parking space(s) for the electric vehicle charging stations.
North America: Signage must be provided designating parking space(s) for the electric vehicle charging stations.
2501.06.K.9 Europe | Middle East and Africa: Stations must meet Hilton and any applicable local or federal accessibility requirements.
North America: Stations must meet Hilton and any applicable local or federal accessibility requirements.

2500-12 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2501.07 Flag Poles

2501.07.A Flag Poles
Flag poles are optional.
China: Five flag poles are required.
2501.07.A.1 Asia Pacific | Europe | Middle East and Africa | South America: All flag poles must be equal in height so that no flag flies higher than another.
The minimum height of the flag poles is 25’-0”/7.5 m. Building mounted flag poles must be approved by Hilton. Wood, steel, or plastic poles and
brackets are not allowed. Flag poles must be spaced so that one flag must not wrap around the pole of another.
China: Per the National Flag Act, the national flag must be the highest if all flags are lined up or must stand out if all flag poles are the same
height. The minimum height of the flag poles is 25’-0”/7.5 m. Building mounted flag poles must be approved by Hilton. Wood, steel, or plastic
poles and brackets are not allowed. Flag poles must be spaced so that one flag must not wrap around the pole of another.
North America: If flag poles are provided, provide a minimum of three externally illuminated flag poles, aluminum or fiberglass, located at or near
building entry. Flag poles in the United States must be one 35’-0”/10.5 m pole and two 25’-0”/7.5 m poles minimum. Building mounted flag poles
must be approved by Hilton. Wood, steel, or plastic poles and brackets are not allowed. Flag poles must be spaced so that one flag must not
wrap around the pole of another.
2501.07.B Flag Pole Lighting
If provided, flags must be illuminated. Lighting must be in ground mounted up lighting (flush with surface) aimed on the flags. Pole mounted fixtures
8’-0”/2.4 m above grade are allowed in climates susceptible to snow.

2501.08 Exterior Lighting/Electrical

Refer to Section 2514.08, Electrical, for requirements applicable to this section.
2501.08.A Lighting Designer Requirement
A licensed professional lighting designer must design and coordinate all exterior lighting to be approved by Hilton. Refer to 2514.08.K for energy
efficiency requirements.
2501.08.B Not Applicable to this Brand
2501.08.C Guest Entrance Lighting
All guest entrances must be well lit and readily identifiable.
2501.08.D Exterior Light Fixtures
All exterior light fixtures must be suitable for outdoor installation and must have coordinated color temperature and characteristics.
2501.08.E Cornice Uplighting
Provide building floodlighting to reinforce hotel identification and recognition. Floodlight major building masses, but do not light guestroom windows.
Conceal luminaries within building elements and in landscaped areas.
2501.08.F Not Applicable to this Brand
2501.08.G Not Applicable to this Brand

2500-13 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2501.08.H Site Lighting Control

All site lighting must be controlled by zones and as a whole by photocell or timer based control and building automation system located in the back of
house area.
2501.08.I Light Levels
Refer to Section 2514.08 for minimum light level requirements.
2501.08.J Parking Lighting
2501.08.J.1 Lighting (parking, landscaping, walkways and security) must cover the entire parking area.
2501.08.J.2 Parking lot and driveway lighting must be pole-mounted. Lighting must be high energy efficient and long life.
2501.08.J.3 Maximum pole height is 20'-0/6.0 m. Cut off shields or similar devices must be used to prevent glare and annoyance.
2501.08.K Landscape Lighting
Americas | Asia Pacific:
Landscape Lighting
Refer to Section , Electrical, for requirements applicable to this section.
Europe | Middle East and Africa:
Landscape Lighting
Refer to Section 2514.08.P, IP Ratings, for requirements applicable to this section.
2501.08.K.1 Provide bollard or mushroom lighting for all walkways not illuminated by parking lot lighting.
2501.08.K.2 Landscape and walkway lighting must be rigidly connected to waterproof junction boxes and securely mounted to concrete bases.
2501.08.K.3 Landscape lighting must be provided for landscaped areas directly adjacent to the hotel and for outdoor activity areas.
2501.08.K.4 Landscape lighting must be indirect and decorative in nature.
2501.08.K.5 Locate all landscape lighting above grade in planting beds or mulch. Do not locate fixtures in areas of lawn or near walkways. All light fixtures
must be located a minimum of 3'-0”/900 mm from the face of any adjacent curb.
2501.08.L Not Applicable to this Brand
2501.08.M Landscaped Area Outlets
Provide a weatherproof power outlet (socket outlet) in each primary landscaped area.

2502.00 Lobby Area

Refer to Sections 2514.00, Technical Criteria, and 2515.00, Furnishings, Fixtures, and Equipment, for requirements applicable to this section.
2502.01 Vestibule
2502.01.A Vestibule Depth/Door Requirements

2500-14 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

A vestibule is required at the entrance to the lobby. Automatic doors must be provided via a revolving door/sliding doors or a pair of swing doors are
allowed. The swinging doors must be a pair of 3'-0"/900 mm doors with half glass minimum. All swinging doors must have automatic door closers. Bi-
fold doors are not allowed.
2502.01.B Revolving Doors
Revolving doors must be a minimum 11’-0”/3.35 m diameter.
2502.01.C Automatic Sliding Doors
When automatic sliding doors are provided, vestibules must be a minimum of 12’-0”/3.7 m deep.
2502.01.D Automatic Revolving Doors
When automatic revolving doors are provided, single 36”/900 mm doors in a vestibule configuration must be provided directly adjacent to the
revolving door. The vestibule must be a minimum 8’-0”/2.50 m deep where both doors are manually operated and swing in the same direction
(outward). It must be a minimum 10’-0”/3.0 m deep where both doors are manually operated and swing 180 degrees.
2502.01.E Not Applicable to this Brand
2502.01.F Nighttime Security Requirements
Americas | Europe | Middle East and Africa: Provide magnetic locks, intercom with buzzer, and card key access on primary and secondary
entrance doors that will lock entrance doors during off hours. Provide remote release to securable primary entrance doors at front desk.
2502.01.G Not Applicable to this Brand
2502.01.H Not Applicable to this Brand
2502.01.I Finish Options - Vestibule
2502.01.I.1 Americas: Floor: Porcelain tile, natural stone, wood - tongue and groove, marble/granite, carpet (broadloom, high definition CYP 48 oz.),
decorative hand-tufted rug
Asia Pacific | Europe: Floor: Porcelain tile, natural stone, wood - tongue and groove, marble/granite, carpet (Axminster broadloom), decorative
hand-tufted rug
Middle East and Africa: Floor: Porcelain tile, natural stone, wood - tongue and groove, marble/granite, carpet (broadloom), decorative hand-
tufted rug
2502.01.I.1.a Base (minimums): 6"/150 mm porcelain tile, natural stone, wood - stain grade
2502.01.I.1.b Provide an architectural walk-off mat or architectural grille where doors are present.
2502.01.I.2 Wall: Vinyl wallcovering, wood, paint, porcelain tile, natural stone
2502.01.I.3 Ceiling: Paint on gypsum, acoustic ceiling tile (30 percent maximum)
2502.01.I.4 Vestibule finishes must match lobby finishes when doors are not present.
2502.01.I.5 When automatic suppression systems are required (see section 2516.00) concealed type sprinkler heads must be utilized.
2502.01.J Not Applicable to this Brand
2502.01.K Not Applicable to this Brand

2500-15 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2502.01.L Power Outlets

Asia Pacific | Middle East and Africa: Provide power outlets (socket outlets) for metal detector at vestibule and a pit to drop explosive bags into if
local code requires or when designated by Hilton.
2502.01.M X-ray Power Outlets
Asia Pacific | Middle East and Africa | Turkey: Provide power outlets (socket outlets) for small bag x-ray outside of main entry if local code
requires or when designated by Hilton. The x-ray machine must be integrated with the design as part of the vestibule and must not block the guest’s
way.
2502.01.N Not Applicable to this Brand
2502.01.O Light Levels
Refer to Section 2514.08 for minimum light level requirements.

2502.02 Lobby
2502.02.A Lobby Size Requirements
The lobby area is required to be a minimum of 1,800 ft²/170 m² or 6 ft²/0.56 m² per guestroom, whichever is greater, excluding registration area,
Lobby Bar and corridors accessing the guest elevators/lifts. Lobby must have direct visual connection to Food & Beverage elements.
China: The lobby area is required to be a minimum of 3,767 ft²/350 m² or 6 ft²/0.56 m² per guestroom, whichever is greater, excluding registration
area, Lobby Bar and corridors accessing the guest elevators/lifts. Lobby must have direct visual connection to Food & Beverage elements.
2502.02.B Not Applicable to this Brand
2502.02.C Not Applicable to this Brand
2502.02.D Not Applicable to this Brand
2502.02.E Not Applicable to this Brand
2502.02.F Not Applicable to this Brand
2502.02.G Not Applicable to this Brand
2502.02.H Not Applicable to this Brand
2502.02.I Not Applicable to this Brand
2502.02.J Finish Options - Lobby
2502.02.J.1 Asia Pacific | Europe | Middle East and Africa: Floor: Carpet (broadloom), decorative hand-tufted area rug, porcelain tile, marble/granite,
natural stone, wood - tongue and groove
Canada | Puerto Rico | United States: Floor: Carpet (broadloom and high definition CYP 48 oz.), decorative hand-tufted area rug, porcelain tile,
marble/granite, natural stone, wood - tongue and groove
Caribbean | Central America | Mexico | South America: Floor: Carpet (broadloom), decorative hand-tufted area rug, porcelain tile, marble/
granite, natural stone, wood, mosaic tile

2500-16 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2502.02.J.1.a Base (minimums): 6"/150 mm wood, natural stone

Caribbean | Central America | Mexico | South America: Base (minimums): 6"/150 mm porcelain tile, wood, natural stone
2502.02.J.2 Asia Pacific | Europe: Wall: Vinyl wallcovering, wood, porcelain tile, natural stone, polished or textured plaster, paint (special approval required)
Caribbean | Central America | Mexico | South America: Wall: Vinyl wallcovering, paint, porcelain tile, natural stone, wood panels (special
approval required), acrylic knockdown - orange peel texture (special approval required), polished or textured plaster
Middle East and Africa | North America: Wall: Vinyl wallcovering, wood, porcelain tile, natural stone, paint (special approval required)
2502.02.J.3 Ceiling: Paint on gypsum, acoustic ceiling tile (30 percent maximum), special finish/decorative ceiling
2502.02.J.3.a Lobby ceilings must be a minimum of 14’-0”/4.3 m high.
2502.02.J.3.b When automatic suppression systems are required (see section 2516.00) concealed type sprinkler heads must be utilized.
2502.02.K Not Applicable to this Brand
2502.02.L Not Applicable to this Brand
2502.02.M Electrical
2502.02.M.1 Lighting must be switched from panels located within a team member area not accessible by guests.
2502.02.M.2 Not Applicable to this Brand
2502.02.M.3 Not Applicable to this Brand
2502.02.M.4 Not Applicable to this Brand
2502.02.M.5 Not Applicable to this Brand
2502.02.M.6 Not Applicable to this Brand
2502.02.M.7 Refer to Section 2514.08 for minimum light level requirements.
2502.02.N House Telephone Outlets
Provide a minimum of one outlet for house telephones in the lobby area. House telephones must be clearly identified. Wall mounted telephones are
not allowed. Refer to Section 712.00 - Telephones functionality requirements.
2502.02.O TV Requirements
A television is required in the lobby. Television size and quantities must be proportionate to lobby space and entertainment elements. Televisions
must comply with the sizes and specifications provided in Sections 713.00 and 2514.09.
2502.02.P Furnishings, Fixtures and Equipment
2502.02.P.1 Not Applicable to this Brand
2502.02.P.2 Lobby seating must accommodate the size of the lobby footprint. Seating area must accommodate a power outlet and USB at a ratio of 4 seats
per 1 outlet/USB.
2502.02.P.3 Varied seating types and different sized seating groups are required.
2502.02.P.4 Not Applicable to this Brand

2500-17 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2502.02.P.5 Not Applicable to this Brand

2502.02.P.6 Tables
2502.02.P.6.a Not Applicable to this Brand
2502.02.P.6.b Tables used in lobby area must be high quality, commercial grade. The top surface material must be compliant with Section 2515.04.
2502.02.P.6.c Commercial-grade bases must be provided for sturdy support of all tables.
2502.02.P.7 Not Applicable to this Brand
2502.02.P.8 Not Applicable to this Brand
2502.02.P.9 A Feature element is required. It must be appropriate to the location such as a fireplace or art installation.
2502.02.Q Lobby Connectivity Zone
Refer to Sections 2514.00, Technical Criteria, and 2515.00, Furnishings, Fixtures, and Equipment, for additional requirements applicable to this
Section.
2502.02.Q.1
Business center and connectivity station are optional. If the hotel chooses to offer a connectivity zone, it is recommended that it be located
adjacent to or near meeting function spaces. The connectivity zone cannot be located in the lobby or in a highly trafficked non-meeting space
public areas. If the hotel does not have a business center or connectivity station, the hotel must offer printing capabilities for guests.

2502.02.Q.2 Not Applicable to this Brand

2502.02.Q.3 Not Applicable to this Brand
2502.02.Q.4 The Connectivity Station location, layout and FF&E selections must be reviewed and approved by Hilton Global Design Services.
2502.02.Q.5 Not Applicable to this Brand
2502.02.Q.6 Not Applicable to this Brand
2502.02.Q.7 Not Applicable to this Brand
2502.02.Q.8 Not Applicable to this Brand
2502.02.Q.9 Not Applicable to this Brand
2502.02.Q.10 Not Applicable to this Brand
2502.02.Q.11 Not Applicable to this Brand
2502.02.Q.12 Provide power outlets (socket outlets) for computer equipment and personal use devices. All cables and wires must be concealed in a floor
receptacle below the printer box of the Connectivity Station. Existing properties are allowed to use a wire management transition strip upon
approval from Hilton.
2502.02.R Not Applicable to this Brand

2500-18 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2502.02.S Prayer Rooms and Ablutions

Middle East and Africa: Prayer Rooms and Ablutions
2502.02.S.1 Prayer Rooms and Ablutions Requirement
Where required by local government, provide a minimum of one appropriately positioned Prayer Room and Ablutions area for men and one for
women in both the Public Areas and Back-of-House areas.
Middle East and Africa:
Where required by local government, provide a minimum of one appropriately positioned Prayer Room and Ablutions area for men and one for
women in both the Public Areas and Back-of-House areas.
2502.02.S.2 Access Requirements
Middle East and Africa: Must be able to access the separate Men's and Women's areas via separate entrance vestibules dedicated to each
facility. The entrances to Men's and Women's facilities must not be accessible within the same vestibule.
2502.02.S.3 Location Requirements
Middle East and Africa: Location Requirements
2502.02.S.3.a Middle East and Africa: In Public Areas, locate the Prayer Rooms and Ablutions on the same floor of the building where meeting space is
provided.
2502.02.S.3.b Middle East and Africa: For Back-of-House, locate the Prayer Rooms and Ablutions within the employee Locker Rooms or Breakrooms are
provided.
2502.02.S.3.c Middle East and Africa: Praying must be set up to face towards the Qibla, or required direction to face during prayer.
2502.02.S.3.d Middle East and Africa: Bathrooms must not be located behind the Qibla wall or above the Prayer Room.
2502.02.S.4 Size Requirements
Middle East and Africa: Size Requirements
2502.02.S.4.a Middle East and Africa: Prayer Room: Minimum area is determined by the area needed for one person (minimum 24"/60 cm x 48"/120 cm
or 7.8 ft²/0.72 m²)to comfortably perform prayer and the number of people expected to simultaneously use the facility. Provide an additional
clear path perimeter to allow circulation for non-praying guests.
2502.02.S.4.b Middle East and Africa: Ablutions: Minimum area is determined by the number of people expected to simultaneously use the facility.
2502.02.S.5 Acoustic Requirements
Middle East and Africa: Provide adjoining wall construction requirements similar to the acoustic requirements of meeting/function rooms. Refer
to Section 2514.05.
2502.02.S.6 Finish Options - Prayer Rooms and Ablutions
Middle East and Africa: Finish Options - Prayer Rooms and Ablutions
2502.02.S.6.a Middle East and Africa: Floor: Carpet (broadloom or tile), porcelain tile at Prayer Rooms; Porcelain tile at Ablutions. If tile flooring is
provided at Prayer Rooms, appropriately sized individual rugs must be provided for multiple guests simultaneously using the room.
2502.02.S.6.a.1 Middle East and Africa: Provide contrasting floor finishes to distinguish clean and unclean areas at Ablutions area.

2500-19 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2502.02.S.6.a.2 Middle East and Africa: Tile at all wet areas must slope towards the area floor drain(s) and continuous trench or trough drain.
2502.02.S.6.b Middle East and Africa: Base (minimums): 4"/100 mm wood (stain- or paint-grade), porcelain tile at Prayer Rooms; 4"/100 mm porcelain
tile at Ablutions
2502.02.S.6.c Middle East and Africa: Wall: Paint, vinyl wallcovering, fabric paneling, wood at Prayer Rooms; Epoxy paint, vinyl wallcovering, porcelain
tile at wet walls (wainscot-height, minimum) for Ablutions. Provide waterproof finishes at all areas immediately adjacent to or directly
exposed to water and humidity.
2502.02.S.6.c.1 Middle East and Africa: Provide a wall recess with special finish for easy Qibla identification.
2502.02.S.6.d Middle East and Africa: Ceiling: Paint on gypsum board at Prayer Rooms; Epoxy paint on gypsum board at Ablutions
2502.02.S.6.d.1 Middle East and Africa: Minimum ceiling height: 9'-0"/2.74 m
2502.02.S.6.d.2 Middle East and Africa: Coffered ceiling is required.
2502.02.S.7 Door and Windows
Middle East and Africa: Door and Windows
2502.02.S.7.a Middle East and Africa: Provide a solid-core, hinged wood entry door into the Ablutions area and into the Prayer Room. Painted hollow
metal doors are not allowed in either application.
2502.02.S.7.b Middle East and Africa: Where possible, provide entrance into the Prayer Room at the back of the room, opposite the Qibla.
2502.02.S.7.c Door Hardware
Middle East and Africa: Provide an adjustable type, automatic, 2-stage hydraulic door closer, lever-style latching lockset without locking
features, perimeter sound stripping, door sweeps. All door hardware must have matching finishes, including hinges.
2502.02.S.7.d Middle East and Africa: Interior windows are not permitted in the Prayer Rooms or Ablutions areas.
2502.02.S.7.e Middle East and Africa: Exterior windows in the Prayer Rooms or Ablutions areas must have decorative window treatment with blackout
capability.
2502.02.S.8 Furnishings, Fixtures and Equipment
Middle East and Africa: Furnishings, Fixtures and Equipment
2502.02.S.8.a Middle East and Africa: Ablutions area requires the following:
2502.02.S.8.a.1 Middle East and Africa: Hanging rod
2502.02.S.8.a.2 Middle East and Africa: Casegood shelving unit with shoe rack or cubbies, clean terry storage
2502.02.S.8.a.3 Middle East and Africa: Decorative chair or stool (minimum one - separate from wet areas) or bench
2502.02.S.8.a.4 Middle East and Africa: Amenities shelf (minimum one) at the wet area
2502.02.S.8.a.5 Middle East and Africa: Full-length decorative mirror must be provided adjacent to the entry door. Mirror may be frameless. There must
be no visible clips or fasteners. Must be installed with tamper-proof wall mounts.
2502.02.S.8.b Middle East and Africa: Prayer Room requires the following:

2500-20 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2502.02.S.8.b.1 Middle East and Africa: Lightweight, decorative chair (minimum two) - provide one extra chair for every 86 ft²/8 m² of Prayer Room
area.
2502.02.S.8.b.2 Middle East and Africa: Casegood shelving unit or free-standing table
2502.02.S.8.b.3 Middle East and Africa: Artwork is not allowed.
2502.02.S.9 Middle East and Africa: Plumbing
2502.02.S.9.a Middle East and Africa: Provide a wall-mounted faucet with anti-scald mixing valve at each Ablutions station.
2502.02.S.9.b Middle East and Africa: Provide an area floor drain (minimum one) centrally located in Ablutions area.
2502.02.S.9.c Middle East and Africa: Provide a custom wash basin, flush with the finished floor, with continuous trench drain or trough-style drain at
each Ablutions station. Each wash basin must have integrated seating made of resilient waterproof materials.
2502.02.S.9.d Middle East and Africa: Fixtures and trim must be non-corrosive and either brushed or polished chrome. All finishes must coordinate in
color.
2502.02.S.9.e Middle East and Africa: Valve trim: All finished exposed trim (including exposed valves) must meet minimum code requirements for
corrosion in compliance to ASME A112.18.1/CSA B125.1. Trim must include identifiable control setting by symbols, letters or graphics/colors
to indicate “off”, “cold” and “hot” operation for the control valve.
2502.02.S.9.f Middle East and Africa: Wash basins must provide a gravity overflow outlet sized for full flow rate.
2502.02.S.10 Electrical
Middle East and Africa: Electrical
2502.02.S.10.a Lighting Requirements
Middle East and Africa: Lighting Requirements
2502.02.S.10.a.1 Middle East and Africa: Refer to Section 2514.08 for minimum light level requirements.
2502.02.S.10.a.2 Middle East and Africa: Provide a combination of direct (recessed can) and indirect (cove or slot) lighting in both the Prayer Room
and Ablutions area.
2502.02.S.10.a.3 Middle East and Africa: All Ablutions lighting must be approved for damp location use.
2502.02.S.10.a.4 Middle East and Africa: Lights must be wired to remain on, be key-switched or have occupancy sensors with a 30 minute delay
before switching off. If sensors are used, a single entry light must remain on at all times. Sensors must be connected to the
thermostat - refer to 2502.02.S.11.c.
2502.02.S.10.b Power Requirements
Middle East and Africa: Power Requirements
2502.02.S.10.b.1 Middle East and Africa: Provide a minimum of one power (socket) outlet adjacent to the casegood shelving unit in the Ablutions
room.
2502.02.S.10.b.2 Middle East and Africa: Provide a minimum of two power (socket) outlets in the Prayer Room.
2502.02.S.10.c Middle East and Africa: Provide rocker-style switches in all areas.

2500-21 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2502.02.S.11 Mechanical
Middle East and Africa: Mechanical
2502.02.S.11.a Middle East and Africa: Provide dedicated supply air and exhaust.
2502.02.S.11.b Middle East and Africa: Remote, wall-mounted, hard-wired, electronic digital thermostat is required in the Ablutions room. Provide a
remote thermostat in the Prayer Room. Battery powered thermostats are not acceptable.
2502.02.S.11.c Middle East and Africa: If an in-room, occupancy based energy management solution is installed, it must include a passive infrared
occupancy sensor that uses wireless interface to building or room automation system. The system should assure that occupancy status is
obtained through an automated sensor.
2502.02.S.12 Technology
Middle East and Africa: Technology
2502.02.S.12.a Middle East and Africa: A local sound system is required for the Prayer Room if the space exceeds 538 ft²/50 m².

2502.03 Not Applicable to this Brand

2502.04 Front Desk
2502.04.A Workstation Quantities
Provide a minimum of three registration workstations for hotels with 200 or fewer keys. An additional registration workstation will be required for each
additional 100 keys above 200.
Europe | Middle East and Africa: Provide a minimum of two registration workstations for hotels with 150 or fewer keys. An additional registration
workstation will be required for each additional 150 keys above 150.
2502.04.B Workstation Layout
Registration workstations must be grouped together into units to allow circulation around each side of the unit. No more than two workstations are
allowed within a single front desk unit.
2502.04.C Not Applicable to this Brand
2502.04.D Sit/Stand Front Desk
Stand up front desk units are required.
Asia Pacific: Sit down front desk units are required.
2502.04.E Front Desk Visibility
The front desk units must be directly visible and accessible from the primary entrance. The front desk units must have a clear view of the primary
entrance.
2502.04.F Not Applicable to this Brand
2502.04.G Clear Circulation

2500-22 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

Provide a minimum of 12’-0”/3.7 m clear circulation in front of the front desk. Allow for additional queuing space when dictated by market conditions
such as convention center hotels.
2502.04.H Not Applicable to this Brand
2502.04.I Finish Options - Front Desk/Reception Desk
Finish Options - Front Desk
2502.04.I.1 Americas: Floor: Carpet (broadloom and high definition CYP 48oz.), porcelain tile, marble/granite, wood - tongue and groove
Asia Pacific | Europe: Floor: Carpet (Axminster broadloom), porcelain tile, natural stone, wood - tongue and groove
Middle East and Africa: Floor: Carpet (broadloom), porcelain tile, marble/granite, wood - tongue and groove
2502.04.I.1.a Base (minimums): 6"/150 mm porcelain tile, natural stone, wood
2502.04.I.1.b At freestanding desks/pods, the lobby flooring must continue through to the team member areas. Inset anti-static/anti-fatigue mats or carpets
can be used behind the freestanding desks/pods.
Uruguay: At freestanding desks, the lobby flooring must continue behind the front desk.
2502.04.I.2 Wall: Vinyl wallcovering, porcelain tile, natural stone, wood or special finish
2502.04.I.3 Ceiling: Paint on gypsum
2502.04.I.3.a Not Applicable to this Brand
2502.04.I.3.b When automatic suppression systems are required (see section 2516.00) concealed type sprinkler heads must be utilized.
2502.04.J Front Desk Millwork
2502.04.J.1 The front desk unit’s exterior finish must be natural wood, porcelain tile, marble, granite or decorative metal. Wood, wood edged, or laminate
writing surface is not allowed.
2502.04.J.2 The finished height of the front desk must not be more than 42"/1.07 m above the finished floor. Front desk must be built according to the design
drawings and specifications found online at https://designinformation.hilton.com. The desk is designed to minimize the appearance of computer
equipment. Credit card machines are not allowed to be permanently mounted to the front desk surface.
2502.04.J.3 Provide a minimum clear aisle space of 5'-0”/1.5 m behind the front desk.
2502.04.J.4 The front desk finishes must be as follows:
2502.04.J.4.a The top surface material must be compliant with Section 2515.04.
2502.04.K Front Desk/Reception Desk Cabinetry
The use of cabinetry behind the front desk unit and the placement of doors on the rear wall of the registration area are not allowed.
2502.04.L Front Desk Back Wall
2502.04.L.1 Provide a dynamic wall behind the front desk that is regionally relevant, a visually delightful backdrop consisting of sculpture, lighting treatment or
artwork. Televisions or digital walls are not allowed.
2502.04.M Electrical
2502.04.M.1 Refer to Section 2514.08 for minimum light level requirements.

2500-23 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2502.04.M.2 Not Applicable to this Brand

2502.04.M.3 Each workstation must have the following as a minimum:
2502.04.M.3.a Above the counter: a duplex power outlet (socket outlet), single telephone outlet and two data ports. Dedicated phone lines are required.
Europe | Middle East and Africa: Above the counter: a double power outlet (socket outlet), single telephone outlet and two data ports. All
outlets must be from a dedicated circuit and grounded. Dedicated phone lines are required.
2502.04.M.3.b Below the counter: two quad power outlets (socket outlets) and four data ports. All outlets must be dedicated and grounded.
Europe | Middle East and Africa: Below the counter: four power outlets (socket outlets) and four data ports. All outlets must be from a
dedicated circuit and grounded.
2502.04.M.4 The power outlets (socket outlets) below the desk must not be on the same dedicated grounded circuit as the outlets above the desk. Each
dedicated circuit may provide power up to three workstations per circuit.
2502.04.N Furniture, Fixtures and Equipment
2502.04.N.1 Not Applicable to this Brand
2502.04.N.2 Not Applicable to this Brand
2502.04.N.3 Artwork
2502.04.N.3.a Not Applicable to this Brand
2502.04.N.3.b Not Applicable to this Brand
2502.04.N.3.c Not Applicable to this Brand
2502.04.N.3.d Not Applicable to this Brand
2502.04.N.3.e Not Applicable to this Brand
2502.04.N.3.f Middle East and Africa: Provide portraits of the local Sheiks with illumination when required by local regulation.
2502.04.N.4 Not Applicable to this Brand
2502.04.N.5 Not Applicable to this Brand
2502.04.N.6 Security monitors and computer monitors with guest information must not be visible to guests.
2502.04.N.7 Provide a panic button at the bottom of each workstation.
2502.04.N.8 United States:

(California Only) When required, seating must be provided for Front Desk team members. Seating must comply with the following:

• Seating and upholstery must be manufacturer's commercial grade.

• Stack chairs and folding banquet tables are not allowed.
• Clearance from the seat to the front desk millwork must be no less than 8”/200 mm to allow for leg clearance from the seat to the bottom of the
apron.

2500-24 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

Uruguay:

When required, seating must be provided for Reception Desk team members. Seating must comply with the following:

Seating and upholstery must be manufacturer's commercial grade.

Stack chairs and folding banquet tables are not allowed.

Clearance from the seat to the front desk millwork must be no less than 8"/200 mm to allow for leg clearance from the seat to the bottom of the
apron.

2502.05 Not Applicable to this Brand

2502.06 Concierge
2502.06.A Concierge Facilities
Americas | Middle East and Africa: Concierge facilities are permitted in a separate section of the front desk but in hotels with 400+ keys must be in
a separate area apart from the front desk.
Asia Pacific: Stand up concierge facilities must be provided.
Europe: Concierge facilities are permitted in a separate section of the front desk but in hotels with 200+ keys must be in a separate area apart from
the front desk.
2502.06.B Desk Surface Requirement
Desk must have a minimum work surface area of 30”/760 mm x 60”/1.5 m with lockable drawers and slotted openings.
2502.06.C Desk Finish
The face of the desk must be natural wood, porcelain tile, marble, granite or decorative metal and complimentary to the design of the lobby and front
desk area. The top surface material must comply with Section 2515.04. Wood, wood edged, or laminate writing surface is not allowed.
2502.06.D PMS Outlet
Provide power outlets (socket outlets) and data connections for the property management system.
2502.06.E Telephone Outlet
Provide a telephone outlet at concierge’s desk that is hidden from guest view.
2502.06.F Light Levels
Refer to Section 2514.08 for minimum light level requirements.
2502.06.G Ergonomic Chair

2500-25 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

An ergonomic chair is required for the team member when a sit down concierge is provided. Guest chair must not be ergonomic.

2502.07 Bellman’s Desk

2502.07.A Bellman's Desk
Hotels with 300+ keys require a bellman’s desk.
Bellman’s desk is optional. If provided, it must comply with the following standards.
2502.07.B Bellman's Desk Location
Bellman’s desk must be located in the lobby convenient to the entrance vestibule and adjacent to the luggage room.
2502.07.C Bellman's Desk Size
Bellman’s desk must be a minimum of 4’-0”/1.2 m in length.
2502.07.D Bellman's Desk Finish
The face of the bellman’s desk must be finished with natural wood, tile, stone or approved decorative material and complimentary to the design of the
lobby and concierge area. The top surface material must comply with Section 2515.04.
2502.07.E Not Applicable to this Brand
2502.07.F Telephone Outlet
Provide a telephone outlet at bellman’s desk hidden from guest view.
2502.07.G Power Outlets
Provide power outlets (socket outlets) and data connections for the property management system.
2502.07.H Light Levels
Refer to Section 2514.08 for minimum light level requirements.

2502.08 Valet Desk

2502.08.A Valet Desk Location
If provided, valet desk must be adjacent to the primary entrance vestibule, convenient for guest access and shielded from the elements.
2502.08.B Transaction Window
Provide a glass transaction window when valet desk is located in a separate room to allow visual connection between valet attendant and guest.
2502.08.C Valet Desk Finish
The face of the valet desk must be finished with natural wood, tile, stone or approved decorative material. The top surface material must comply with
Section 2515.04.
2502.08.D PMS Outlet
Provide four electrical and four data connections for point of sale and property management systems.
2502.08.E Not Applicable to this Brand

2500-26 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2502.08.F Key Storage Unit

Provide a securable key storage unit.
2502.08.G Light Levels
Refer to Section 2514.08 for minimum light level requirements.

2502.09 Luggage Room

2502.09.A Luggage Room Requirement
A separate, securable luggage storage room is required, located near the primary lobby entrance or behind the bellman's desk and directly
accessible to the registration area. Hotels must have 0.75 ft²/0.07 m² per key or a minimum 200 ft²/18 m² of storage for luggage. Hotels with more
than one registration area must allocate luggage storage at each area.
Europe | Middle East and Africa: A separate, securable luggage storage room is required, located near the primary lobby entrance or behind the
bellman's desk and directly accessible to the registration area. Hotels must have 0.75 ft²/0.07 m² per key or a minimum 150 ft²/14 m² of storage for
luggage. Hotels with more than one registration area must allocate luggage storage at each area.
2502.09.B Not Applicable to this Brand
2502.09.C Luggage Room Clearance
Locate the entrance to the luggage room so that clearance is provided to comfortably bypass the bellman’s desk with luggage carts.
2502.09.D Luggage Room Access
All luggage room entrances must be secured by either proximity reader or other electronic device. Refer to 2514.01.O.17
2502.09.E Luggage Cart Storage
Provide convenient space within the luggage room for storage of luggage carts when not in use.
2502.09.F Door Hardware
The luggage room door must be a minimum of 3’-6”/1.1 m wide and 6’-8”/2.04 m high with a door closer and a hold open feature.
2502.09.G Finish Options - Luggage Room
2502.09.G.1 Floor: Vinyl composite tile (when not visible from public areas)
Asia Pacific: Floor: Vinyl composite tile (when not visible from public areas), heavy duty non-slip tile
Caribbean | Central America | Mexico | South America: Floor: Sealed concrete, vinyl composite tile (when not visible from public areas)
Europe | Middle East and Africa: Floor: Vinyl tile (when not visible from public areas)
2502.09.G.1.a Base (minimum): 6"/150 mm through body synthetic
2502.09.G.2 Wall: Paint
2502.09.G.3 Ceiling: Paint on gypsum, acoustic ceiling tile
2502.09.H Racks & Shelving

2500-27 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

Americas | Asia Pacific: The luggage room must be designed to accommodate a combination of hanging racks and storage shelving units
(2’-0”/600 mm deep x 4’-0”/1.2 m wide x 6’-0”/1.8 m high). Provide approximately 25 percent hanging racks and 75 percent shelving units. Each shelf
must have a minimum weight allowance of 350 lbs/159 kgs.
Europe | Middle East and Africa: The luggage room must be designed to accommodate a combination of hanging racks and storage shelving units
(2’-0”/600 mm deep x 4’-0”/1.2 m wide x 6’-0”/1.8 m high). Provide approximately 10 percent hanging racks and 90 percent shelving units. Each shelf
must have a minimum weight allowance of 350 lbs/159 kgs.
2502.09.I House Telephone Outlets/Digital Sign
Provide an outlet for a wall mounted house telephone.
North America: Not Applicable to this Brand
2502.09.J X-ray Power Outlets
Asia Pacific | Europe | Middle East and Africa: Provide dedicated power outlets (socket outlets) for luggage x-ray next to entry.
2502.09.K Light Levels
Refer to Section 2514.08 for minimum light level requirements.

2502.10 Safe Deposit Room

2502.10.A Safe Deposit Box Requirements
Safe deposit boxes must be provided when required by local code or when not provided in guestrooms. When provided, a minimum of one safe
deposit box per every 50 rooms is required in the back of house area. Provide different size boxes.

2503.00 Public Restrooms

Refer to Sections 2514.00, Technical Criteria, and 2515.00, Furnishings Fixtures and Equipment, for requirements applicable to this section.
2503.00.A Restroom Quantities
There must be one restroom each for men and women in the lobby area. The restrooms must not open directly onto the lobby. The number of lavatories,
stalls and urinals required are as dictated by code.
2503.00.B Not Applicable to this Brand
2503.00.C Entrance Doors
Americas | Asia Pacific: Restroom entrance doors must be a minimum of 3’-0”/915 mm wide x 8’-0”/2.4 m high, have self-closing, non-lockable
hardware and push/pull plates. Vestibules are required. Direct line of sight into multi-occupant restroom toward the urinal or water closet is prohibited.
Europe | Middle East and Africa: Restroom entrance doors must be a minimum of 3’-0”/900 mm wide x 6’-9”/2.1 m high, have self-closing, non-
lockable hardware and push/pull plates. Vestibules are required. Direct line of sight into multi-occupant restroom toward the urinal or water closet is
prohibited.
2503.00.D Janitor's Closet

2500-28 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

A janitor’s closet with storage shelf and service wash basin must be located within or adjacent to the restrooms.
2503.00.E Unisex Restroom
Asia Pacific: Provide a unisex restroom in the lobby area.
Europe | Middle East and Africa: Provide an accessible unisex restroom in the lobby area.
2503.00.F Finish Options - Public Restrooms
Finish Options - Public Restrooms
2503.00.F.1 Floor: Porcelain tile, natural stone
2503.00.F.1.a Base (minimums): 6"/150 mm porcelain tile, natural stone
2503.00.F.2 Wall: Vinyl wallcovering, porcelain tile, natural stone
Europe: Wall: Vinyl wallcovering - non wet areas only, porcelain tile, natural stone
2503.00.F.2.a A full height porcelain tile wall is required on all plumbing fixture walls.
2503.00.F.3 Ceiling: Paint on gypsum
Americas | Europe: Ceiling: Paint on gypsum, acoustic ceiling tile (30 percent maximum)
2503.00.F.4 When automatic suppression systems are required (see section 2516.00) concealed type sprinkler heads must be utilized.

2503.00.G Stalls & Partitions

Stalls & Partitions
2503.00.G.1 Water Closet Partitions
Water closet partitions and urinal screens are required.
2503.00.G.2 Water Closet Stalls
Water closet stalls must be separated by full height construction walls and full height doors with a maximum undercut of 12”/300 mm.
2503.00.G.3 Urinal Screens
Urinal screens must be full height partitions or fully framed walls clad in stone slabs from the floor to 5’-0”/1.5 m.
Europe: Urinal screens must compliment the design of the restroom and give full privacy.
2503.00.G.4 Not Applicable to this Brand
2503.00.G.5 Not Applicable to this Brand
2503.00.G.6 Not Applicable to this Brand
2503.00.G.7 Not Applicable to this Brand
2503.00.G.8 Partition Door Width
Water closet partition doors must be 2'-6"/760 mm wide minimum.

2500-29 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2503.00.H Accessories
Accessories
2503.00.H.1 Water Closet Stall Required Items
The following items are required within each water closet stall:
2503.00.H.1.a Double roll toilet tissue holder.
Europe | Middle East and Africa: Double roll (side by side) toilet tissue holder.
2503.00.H.1.b Coat hook mounted at 60”/1.5 m above the finished floor.
2503.00.H.1.c Sanitary napkin disposal trash bin (in women’s restroom).
2503.00.H.1.d North America: Wall mounted recessed sanitary seat cover dispenser.
2503.00.H.2 Shared Space Required Items
The following items are required within the shared space:
2503.00.H.2.a A minimum of one motion-activated, paper towel dispenser that is recessed or semi-recessed. Electric hand dryers are allowed when used
in conjunction with paper towel dispensers.
Asia Pacific: A minimum of one motion-activated paper towel dispenser (recessed or semi-recessed) and one electric hand dryer is
required. Electric hand dryers must be high efficiency. Blow down electric hand dryers are not allowed.
Caribbean | Central America | Mexico | South America: A minimum of one motion-activated paper towel dispenser (recessed or semi-
recessed) or electric hand dryer is required.
China: A minimum of one paper towel dispenser (recessed or semi-recessed) and one electric hand dryers is required. Electric hand dryers
must be high efficiency. Blow down electric hand dryers are not allowed.
2503.00.H.2.b Not Applicable to this Brand
2503.00.H.2.c Decorative wastebasket(s). Wall mounted recessed waste receptacles are not allowed.
2503.00.H.2.d Trash bin near the exit of the restroom.
2503.00.H.2.e Not Applicable to this Brand
2503.00.H.2.f Provide a recessed baby changing station that complies with ASTM F2285, BS EN 12221:2008 or country recognized safety equivalent in
the unisex toilet. If there is not a unisex toilet, must be provided in both the men and women's restroom. Baby changing stations are required
in lobby and pool area public restrooms.
2503.00.H.3 Washbasin Required Items
The following items are required at the washbasin:
2503.00.H.3.a Decorative, freestanding facial tissue dispensers, one per every two washbasins.
2503.00.H.3.b Built-in, automatic liquid soap dispenser at each washbasin with reservoir below counter and spout that extends beyond the edge of the
bowl.
Asia Pacific: Built-in liquid soap dispenser at each washbasin with reservoir below counter and spout that extends beyond the edge of the
bowl.

2500-30 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2503.00.I Not Applicable to this Brand

2503.00.J Not Applicable to this Brand
2503.00.K Exhaust Ventilation
Exhaust Ventilation
2503.00.K.1 Interlock Toilet Exhaust
For multi-stall restrooms, interlock toilet exhaust fan with an air handling system that provides makeup air for the exhaust air volume. Operate
fans continuously.
2503.00.K.2 Negative Toilet Exhaust
Maintain the toilet room negative with respect to adjacent areas by exhausting ten percent more air flow than is supplied directly to the room.

2503.00.L Plumbing
Plumbing
2503.00.L.1 Not Applicable to this Brand
2503.00.L.2 Not Applicable to this Brand
2503.00.L.3 Exposed Plumbing
Exposed plumbing must be chrome-plated.
2503.00.L.4 Water Closet Material
Water closets must be vitreous china, wall mounted, low flow, with elongated bowls and a touchless flush valve.
China: Water closets must be vitreous china, floor mounted or wall mounted, low flow with a touchless flush valve, and have elongated bowls.
Europe | Middle East and Africa: Water closets must be vitreous china, wall mounted, low flow, with elongated bowls. Must have a touchless
flush valve or dual flush valve.
2503.00.L.5 Africa: Not Applicable to this Brand
Middle East and Africa: Provide hand shower for each water closet stall.
2503.00.L.6 Water Closet Seats
Water closet seats must match fixture color, be solid plastic, open front, self-sustaining and slow closing.
Europe | Middle East and Africa: Water closet seats must match fixture color, be solid plastic, closed front, self-sustaining and slow closing.
2503.00.L.7 Urinal Material
Urinals must be vitreous china with a touchless flush valve.
2503.00.L.8 Not Applicable to this Brand
2503.00.L.9 Faucets

2500-31 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

Provide commercial grade touchless faucets at each wash basin. Faucets must be plated brass and manufactured by nationally known
manufacturers. All fixtures must be low-flow type.

2503.00.M Vanity
Vanity
2503.00.M.1 Not Applicable to this Brand
2503.00.M.2 Wash Basin Material
Wash basins must be vitreous china under-mount bowls with an overflow design as a minimum. Alternative designs are allowed but require
approval.
2503.00.M.3 Top/Splash Material
Vanity top and splashes must be a solid surface or stone material compliant with Section 2515.04.
2503.00.M.4 Not Applicable to this Brand
2503.00.M.5 Concealed Piping
Vanity skirt or removable panel must conceal piping from guest view

2503.00.N Electrical
Electrical
2503.00.N.1 Lights
Lights must be key switched or have occupancy sensors with a 30 minute delay before switching off. If sensors are used, a single entry light must
remain on at all times in multi-stall restrooms.
Europe | Middle East and Africa: Lights must have occupancy sensors with a 30 minute delay before switching off. A single entry light must
remain on at all times in multi-stall restrooms.
2503.00.N.2 Not Applicable to this Brand
2503.00.N.3 Not Applicable to this Brand
2503.00.N.4 Light Levels
Refer to Section 2514.08 for minimum light level requirements.
2503.00.N.5 Power Outlets
Two GFCI/ELCB/RCCB (or equal) power outlets (socket outlets) are allowed. When provided they must be located on a sidewall of the wash
basin.

2503.00.O Furnishings, Fixtures and Equipment

Furnishings, Fixtures and Equipment
2503.00.O.1 Mirror

2500-32 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

Mirrors are required over the wash basins. Mirror may be backlit and frameless.
2503.00.O.2 Line of Sight
Direct line of sight via mirror reflection into restrooms is prohibited.
2503.00.O.3 Full Length Mirror
Provide a decorative, full length mirror near the restroom entrance.
2503.00.O.4 Artwork
Framed artwork is required.
Asia Pacific: Artwork may be required based upon bathroom layout and design.
Caribbean | Central America | Mexico | South America: Artwork is required in all bathrooms except those with full height, stone or tile walls.

2504.00 Food And Beverage

Refer to Sections 2514.00, Technical Criteria, and 2515.00, Furnishings Fixtures and Equipment, for requirements applicable to this section.
2504.01 Food Prep/ Kitchen
2504.01.A Professional Kitchen Consultant
All kitchens must be designed by a professional kitchen consultant and approved by Hilton.
2504.01.B Food Prep Area Location
The kitchen must be located to permit the least possible travel distance between food pick-up and the restaurant. If the banquet kitchen is located
within the same zone, the combined area must be located as equidistant from banquet/meeting rooms and restaurant area as possible.
2504.01.C Receiving Area Access
Provide direct access from the receiving area to kitchen storage and preparation area.
2504.01.D Team Member Dining Access
Americas | Europe | Middle East and Africa: Provide convenient access from the kitchen to the team member dining area.
2504.01.E Room Service Access
When room service is provided, provide room service in kitchen with convenient access to the pick-up area and beverage stations.
2504.01.F Assembly Area & Storage
Provide storage for room service carts adjacent to or under the work counter.
2504.01.G Room Service to Elevator Access
Provide convenient access from the room service area to the service elevators/lifts.
2504.01.H Lounge and Pantry Access
Provide secondary access from the kitchen to the lounge and pantries.
2504.01.I Kitchen Work Aisles

2500-33 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

Kitchen work area aisles must be a minimum of 3’-6”/1.1 m wide. Aisles in the primary cooking/chef's area must be a minimum 3’-0”/900 mm wide.
Provide additional clearance in front of ovens and large cooking equipment.
2504.01.J Direct Sight Lines
Direct sight lines are unacceptable between the kitchen and any guest area, except for display cooking areas.
2504.01.K Transition Zones
The transition zones between public and back of house areas must act as sound, light and visual filters between these areas. These transition zones
must employ compatible and transitional lighting levels and colors, paint and finish materials and screening mechanisms to filter views and sounds
from back of house areas.
2504.01.L Multi Level Facilities
If food and beverage and banquet facilities must be provided on more than one level of the hotel, provide convenient access from the kitchen by both
service elevator(s)/lift(s) and a stair.
2504.01.M Cross Traffic
Avoid cross traffic between dishwashing and other kitchen functions.
2504.01.N Soiled Dishes/Storage Space
Provide space in the dishwashing area for the breakdown of soiled dishes and the storage of dish carts and dollies.
2504.01.O Chef’s Office
2504.01.O.1 When possible locate the chef’s office within the kitchen, positioned to provide visual supervision of the operation.
2504.01.O.2 Chef’s office must be a minimum of 6’-0”/1.8 m x 8’-0”/2.4 m in size.
2504.01.O.3 Chef’s office and room service must have glass partitions above 3’-0”/900 mm for full view of the kitchen. Room service area must have bank
teller type glass for transactions.
2504.01.O.4 Americas | Europe | Middle East and Africa: Provide a safety/shatter proof sliding glass door in chef's office.
2504.01.P Doors
2504.01.P.1 Kitchen receiving doors must be a minimum of 3’-6”/1.1 m wide x 6’-8”/2.04 m high.
2504.01.P.2 Kitchen receiving doors must have a lockset, kick plate and door closer with magnetic hold open feature.
2504.01.P.3 Kitchen serving doors must be securable and have push/pull plates, kick plates and door closers.
2504.01.Q Finish Options - Food Prep/ Kitchen
2504.01.Q.1 Floor: Quarry tile (minimum 6”/150 mm x 6”/150 mm), porcelain tile (minimum 12"/300 mm x 12"/300 mm), epoxy-screed concrete floors, poured
resinous flooring system. All floors must be non-slip or slip-resistant.
2504.01.Q.1.a Kitchen floors must be installed in a two-inch mortar bed. Extend kitchen floor finish into walk-in coolers.
Asia Pacific | Europe | Middle East and Africa: Kitchen floors must be installed in a two-inch mortar bed. Extend kitchen floor finish into
walk-in coolers or connect to modular system.

2500-34 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2504.01.Q.1.b Where kitchens are located over other habitable spaces, provide a waterproof membrane and floating slab floor construction.
2504.01.Q.1.c Slope all floors to drain.
2504.01.Q.1.d All floor transitions must be flush to facilitate cart movement and avoid tripping hazards.
2504.01.Q.1.e Base (minimums): 4"/100 mm quarry tile, porcelain tile, through body synthetic. Tile base must be matching, sanitary and coved when
possible.
2504.01.Q.2 Wall: Epoxy paint, porcelain tile, natural stone, fiberglass reinforced plastic (FRP), fire-resistant extruded PVCu seamless wall cladding
2504.01.Q.2.a The walls must be a minimum fiberglass reinforced plastic (FRP), porcelain tile. Walls behind the cooking and dishwashing areas must be
of masonry construction or full-height tile, stainless steel or fiberglass-reinforced panels. All joints must be sealed. All walls must meet code
requirements and have a washable finish.
2504.01.Q.2.b Provide stainless steel or rubber corner guards and wall railings at columns and wall outside corners subject to damage from cart traffic.
2504.01.Q.3 Ceiling: Washable ceiling tile, paint on gypsum
2504.01.Q.3.a Minimum clear ceiling height in all kitchen areas is 10’-0”/3.0 m.
2504.01.R Countertop Materials
Provide straight turn down edges and overhangs on fabricated counters and tables to permit a tight seal with adjacent equipment.
2504.01.S Not Applicable to this Brand
2504.01.T Required Accessories
Americas | Europe | Middle East and Africa: Provide waste receptacle, stainless steel towel dispenser and soap dispenser at hand wash basin in
kitchen.
Asia Pacific: Provide waste receptacle, stainless steel towel dispenser and soap dispenser at hand wash basin with touchless fixture in kitchen.
2504.01.U Mechanical
2504.01.U.1 Refrigerated Rooms
2504.01.U.1.a Locate all air-cooled refrigeration equipment remote from the equipment they serve where heat can be dissipated to the outdoors. Protect
outdoor equipment with weather protection and screen from guest view.
2504.01.U.1.b Locate water-cooled refrigeration equipment with service access.
2504.01.U.1.c Provide temperature monitoring with building automation system.
2504.01.U.2 Air Conditioning
2504.01.U.2.a Provide air conditioning and ventilation to comply with the conditions listed in Section 2514.06, Environmental Conditions Matrix.
2504.01.U.2.b Design kitchen ventilation systems to comply with NFPA 96 (www.nfpa.org), including: interlock of supply and exhaust fans, grease exhaust
duct systems, hood design, hood fire extinguishing systems, gas control valves, and manual shut off devices. See Section 2516.03.E
Kitchen Hood and Duct Protection
2504.01.U.2.c Fabricate dishwasher exhaust ducts from aluminum, galvanized or stainless steel, sloped back to the capture hood.

2500-35 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2504.01.U.2.d Middle East and Africa: Interlock the dishwasher hood exhaust fan to automatically be energized when the dishwasher is in use.
2504.01.V Plumbing
2504.01.V.1 Grease Interceptors
2504.01.V.1.a Americas | Asia Pacific | Europe: Provide dual grease interceptors located outdoors in an area serviceable without disruption of normal
activities, and out of guest view.
Middle East and Africa: Provide three grease interceptors located outdoors in an area serviceable without disruption of normal activities,
and out of guest view.
2504.01.V.1.b Use metallic piping for all underground piping upstream of the grease interceptor. Plastic piping is not acceptable.
2504.01.V.1.c Comply with local codes regarding size and location.
2504.01.V.1.d Connect water wash exhaust hoods drain line with air gap directly to grease waste and not through floor drain or basin.
2504.01.V.2 Floor Drains/Basins
2504.01.V.2.a Americas | Asia Pacific | Europe: Provide floor drains/basins with removable baskets or grates at all locations where indirect waste
receptors are required.
Middle East and Africa: Provide floor drains/basins with security screwed down removable baskets or grates at all locations where indirect
waste receptors are required.
2504.01.V.2.b Provide above the floor, porcelain enameled, cast iron basins that are suitable for food service installations.
2504.01.V.2.c Provide chrome-plated brass floor drains for all areas not requiring indirect waste receptors. All areas must be provided with drainage to
centralized floor drains.
2504.01.V.3 Trough Drains
2504.01.V.3.a Provide where required by equipment locations.
2504.01.V.3.b Construct trough and grate of fiberglass or stainless steel.
2504.01.V.3.c Limit grate opening size to 1”/25 mm by 1”/25 mm.
2504.01.V.3.d Install trough drain along front of ice machines and extend 6”/150 mm on both sides of the machine opening.
2504.01.V.4 Provide hot and cold hose valves, hose with reel and floor drain in the prep area.
2504.01.V.5 Provide floor mounted mop basin with strainer and cold water hose valve in dishwashing area.
China: Not Applicable to this Brand
2504.01.V.6 Provide hot water supply to the dishwasher at a minimum of 140 °F/60 °C.
2504.01.V.7 Provide a hot water softening system when water supply hardness exceeds five grains.
Caribbean | Central America | Europe | Mexico | Middle East and Africa | South America: Provide a hot water softening system when water
supply hardness exceeds five grains. Separate soft water circulation system is required for kitchen area.
2504.01.V.8 Provide a plumbed emergency eye wash station that complies with ANSI/ISEA Z358.1-2009 (www.ansi.org) or country recognized safety
equivalent with floor drain in the kitchen.

2500-36 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2504.01.V.9 Provide a water fill hose adjacent to or above four-burner ranges and hot tops.
2504.01.W Janitor's Closet
Americas | China: Provide a janitors closet in or adjacent to the kitchen. Janitor’s closet must have a mop wash basin, supply shelf and a mop and
broom holder.
Asia Pacific: Provide a janitors closet in or adjacent to the kitchen. Janitor’s closet must have a mop wash basin with touchless fixture, supply shelf
and a mop and broom holder.
Mexico: Not Applicable to this Brand
2504.01.X Electrical
2504.01.X.1 Lighting
2504.01.X.1.a Provide recessed LED, vapor-proof fixture with warm white lamps.
2504.01.X.1.b Not Applicable to this Brand
2504.01.X.1.c Not Applicable to this Brand
2504.01.X.1.d Refer to Section 2514.08 for minimum light level requirements.
2504.01.X.2 Power
2504.01.X.2.a Power outlets (socket outlets) must be provided to suit the installed equipment with an additional general purpose power outlets (socket
outlets).
2504.01.X.2.b Protect all power outlets (socket outlets) in kitchen with GFCI/ELCB/RCCB or equal circuits. Refer to Section 2514.08, Technical Criteria for
requirements applicable to this section.
2504.01.X.2.c Provide two power outlets (socket outlets) for the following locations:
2504.01.X.2.c.1 Banquet food carts.
2504.01.X.2.c.2 Clock located at 7’0”/2.1 m above the floor, and visible from cooking line and pickup area.
2504.01.X.2.c.3 Point of sale equipment locations for room service, pick-up area, beverage stations and/or service stands require a minimum of four
power outlets (socket outlets) and two data outlets.
2504.01.X.2.c.4 Caller display unit in-room service.
2504.01.X.2.c.5 General cleaning.
2504.01.X.2.c.6 All kitchen equipment needing power.
2504.01.X.2.d Provide stainless steel cover plates for all electrical devices in kitchen.
2504.01.Y Technology
2504.01.Y.1 Provide a telephone outlet for a desk telephone and property management system connection in the chef’s office.
2504.01.Y.2 Provide a telephone outlet for a wall mounted house telephone in the kitchen area.
2504.01.Y.3 Provide a telephone outlet for a minimum two-line telephone with calling number display in-room service.

2500-37 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2504.01.Y.4 Provide four telephone outlets and data ports at all cash register/point of sale terminals requiring credit card verification.
2504.01.Y.5 Americas: When a Chef's Office is provided, provide a minimum of one wall mounted 50" HDTV near the Chef's Office.
2504.01.Z Equipment
2504.01.Z.1 Provide for the following commercial grade equipment:
2504.01.Z.1.a Americas | Europe | Middle East and Africa: Provide touchless hand washbasin in each food prep area or as required by code, complete
with stainless steel back splash, soap and towel dispenser.
Asia Pacific: Provide hand washbasin in each food prep area or as required by code, complete with stainless steel back splash, soap and
towel dispenser.
2504.01.Z.1.b Not Applicable to this Brand
2504.01.Z.1.c Not Applicable to this Brand
2504.01.Z.1.d Not Applicable to this Brand
2504.01.Z.1.e All convection ovens must have solid stainless steel doors (doors with glass panels are allowed).
2504.01.Z.1.f Not Applicable to this Brand
2504.01.Z.1.g Not Applicable to this Brand
2504.01.Z.1.h Provide both flaked and small cube water-cooled ice machines.
2504.01.Z.1.i Not Applicable to this Brand
2504.01.Z.1.j Not Applicable to this Brand
2504.01.Z.1.k Not Applicable to this Brand
2504.01.Z.1.l Provide isolating individual runs to service the soda dispensing system without shutting down entire system. Do not mount equipment on the
floor. Provide exhaust for system if unit is mechanically refrigerated and has an air-cooled compressor.
2504.01.Z.1.m All equipment must have NSF, Underwriters Laboratories or CE labels or code-approved equivalent.
2504.01.Z.2 Not Applicable to this Brand
2504.01.Z.3 Kitchen hoods must be a minimum of 6'-6"/2.0 m above the finished floor.
2504.01.Z.4 Refer to 2516.03.E for kitchen hood and duct protection requirements.
2504.01.Z.5 Kitchen hoods must exhaust on average 350 ft² per minute/linear foot or 2,000 m² per hour/linear meter. The following must be taken into
consideration in calculating specific exhaust requirements:
2504.01.Z.5.a Type, energy source and use of equipment below the hood.
2504.01.Z.5.b Position of equipment below the hood.
2504.01.Z.5.c Style and geometry of the hood.
2504.01.Z.5.d Introduction method for the kitchen make-up air.
2504.01.Z.6 Kitchen hoods must be tested for proper operation after installation of all pertinent equipment is complete.

2500-38 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2504.01.Z.7 Heavy duty cooking equipment must be on legs with wheels to allow utility service and fire protection disconnects.
2504.01.Z.8 Use grease extractor hoods except where the use of natural wood broilers requires water wash. Must not be connected with gas or electrical
operated equipment. Hotels over 500 rooms require water wash hoods.
2504.01.Z.9 Provide flush/recessed handles and controls for all fabricated equipment.
2504.01.Z.10 Europe | Middle East and Africa | North America: Generate steam for kettles in electric steam boiler in compartment or convection steamer
base. Do not use self-contained gas or electric kettles over ten gallons.
2504.01.Z.11 Tilting brazing pans must be gas heated.
2504.01.Z.12 Provide 18”/450 mm deep pick-up shelf with triple warming lamps at food pick-up areas.
2504.01.Z.13 North America: Provide 3HP disposal in dishwashing area where code permits.

2504.02 Food And Beverage Storage

2504.02.A Food & Beverage Storage
Food and beverage storage must be laid out by a professional kitchen consultant and approved by Hilton.
2504.02.B Not Applicable to this Brand
2504.02.C Not Applicable to this Brand
2504.02.D Food Storage Areas
Food storage areas must be centrally located between the receiving area and the preparation area, but separate from the chef’s coolers and banquet
prep area.
2504.02.E Beverage Dispensing Equipment Room
The beverage dispensing equipment room must be centrally located to the required dispensing points.
2504.02.F Food & Beverage Supplies Storage
Food and beverage supplies must be kept either on steel shelving in open racks, in boxes in the screened-in bulk storage area or in cold storage in
the refrigerators or freezers.
2504.02.G Bulk Unprepared Food Storage
Bulk unprepared food, both dry and refrigerated, must be stored separately from issued and prepared food.
2504.02.H Finish Options - Food & Beverage Storage
Finish Options - Food & Beverage Storage
2504.02.H.1 Floor: Quarry tile (6”/150 mm x 6”/150 mm), epoxy-screed concrete floors within beer cooler/cellars laid to fall with central floor drain.
2504.02.H.1.a Base (minimum): 4"/100 mm quarry tile, through body synthetic
2504.02.H.2 Wall: Paint, FRP
2504.02.H.2.a Provide metal or rubber corner guards and wall railings at columns and wall outside corners.

2500-39 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2504.02.H.3 Ceiling: Washable ceiling tile, paint on gypsum

2504.02.H.3.a Storerooms must have a minimum clear ceiling height of 9’-0”/2.75 m.
2504.02.H.3.b The ceilings over refrigerated rooms must be insulated.
2504.02.I Liquor/Wine Storage
2504.02.I.1 Liquor and wine must be kept in a separate locked storeroom with a cool area for wine storage.
2504.02.I.2 The wine storage area must be professionally designed to store and maintain wine at its ideal temperature. The size of the facility is dependent
upon the size of the beverage offering.
2504.02.I.3 The liquor and wine storage area must be located with convenient access to the restaurant and bar. Convenient access must also be available
from the banquet service corridor, the lounge and the kitchen service bar. Liquor storage must be located adjacent to the primary service
circulation and within reasonable proximity of the receiving area.
Asia Pacific: Not Applicable to this Brand
2504.02.I.4 Provide only one securable point of access to the liquor storage area.
2504.02.I.5 Entrance door must be fire rated, a minimum width of 4’-0”/1.2 m and include a lockset, kick plate and closer with hold open feature.
Asia Pacific | Caribbean | Central America | Europe | Mexico | Middle East and Africa | South America: Entrance door must be fire rated, a
minimum width of 4’-0”/1.2 m and include a lockset (electronic card lock preferred), kick plate and closer with hold open feature.
2504.02.I.6 Provide a removable core lock cylinder that is not on the building master keying system for the entrance door to the liquor storage area.
Asia Pacific | Caribbean | Central America | Europe | Mexico | Middle East and Africa | South America: Liquor storage entrance door must
be fire rated, a minimum width of 4’-0”/1.2 m and include a lockset (electronic card lock preferred), kick plate and closer with hold open feature.
2504.02.I.7 Partitions surrounding the liquor storage area must extend and be secured to the underside of the structure above.
2504.02.I.8 Floor drains are required.
2504.02.I.9 Provide light fixtures with vapor proof diffusers. Refer to Section 2514.08 for minimum light level requirements.
2504.02.J Cellar
2504.02.J.1 A secure refrigerated storage facility, a cellar, must be provided when required by local market.
2504.02.J.2 The cellar area must be professionally designed to hold beer cases, ale kegs, post mix syrups, carbonators, associated dispensing lines, pumps,
gas bottles, an area to restrain CO₂ gas cylinders, etc.
2504.02.J.3 The cellar must be located adjacent to service corridors and an external door (where possible) for delivery purposes. It must be conveniently
located to the bar to minimize dispensing lines.
2504.02.J.4 Entrance door must be fire rated, a minimum width of 4’-0”/1.2 m and include a lockset, kick plate and closer with hold open feature.
Asia Pacific | Caribbean | Central America | Europe | Mexico | Middle East and Africa | South America: Entrance door must be fire rated, a
minimum width of 4’-0”/1.2 m and include a lockset (electronic card lock preferred), kick plate and closer with hold open feature.
2504.02.J.5 Area must include beverage storage rack units.
2504.02.J.6 Insulation must be provided at the walls and ceilings with a vapor barrier on the warm side.

2500-40 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2504.02.J.7 Provide air conditioning and ventilation compliant with the conditions listed in Section 2514.06 Environmental Conditions Matrix.
2504.02.J.8 Americas | Europe | Middle East and Africa: Provide a low-level mop sink with hot and cold water.
Asia Pacific: Provide a low-level mop sink with touchless fixture, hot and cold water.
2504.02.J.9 A floor drain must be provided.
2504.02.J.10 Provide light fixtures with vapor proof diffusers. Refer to Section 2514.08 for minimum light level requirements.
2504.02.K Walk-ins
2504.02.K.1 Locate the walk-in refrigerator within the storage area. Slab must be recessed to ensure refrigerator is flush with finished floor.
2504.02.K.2 Asia Pacific | Caribbean | Central America | Europe | Mexico | Middle East and Africa | South America: Provide modular, prefabricated
walk-in refrigerators and freezers with field-installed, 4"/10 cm, urethane sheet foam insulation, vapor-proof light fixtures, exterior thermostats and
high temperature alarm system. Condensate runs and other piping must be run on the exterior of the box.
North America: Provide modular, prefabricated walk-in refrigerators and freezers with field-installed, 4"/10 cm, urethane sheet foam insulation,
vapor-proof light fixtures, exterior thermostats and high temperature alarm system.
2504.02.K.3 Walk-in boxes must be a minimum of 8'-3''/2.2 m high. Provide an integral bulkhead or a gypsum board bulkhead from the top of the box to the
underside of the ceiling or structural deck above
2504.02.K.4 Walk-in boxes must be specified without prefabricated floors. Recess and insulate building floor slab below. Isolate all refrigerator and freezer
floor slabs from surrounding area. Raised floors in walk-ins and ramps must not protrude into the main circulation path.
2504.02.K.5 Provide floor recess for door heaters in walk-in boxes.
2504.02.K.6 Americas | Asia Pacific: Doors on walk-in boxes must have a minimum 12”/300 mm wide x 16”/400 mm high vision panel. Do not provide reach-
in doors.
2504.02.K.7 Walk-in box entrance doors must be a minimum of 3’-6”/1.1 m wide and have lockset, kick plate, and closer with hold open feature.
2504.02.K.8 Provide escape hardware on inside of the walk-in box entrance door.
2504.02.K.9 Shelving in walk-in refrigerators must consist of approximately 1/3 full height shelving, 1/3 dunnage racks and 1/3 open area. Place full height
shelving to rear of refrigerator.
2504.02.K.10 Size condensing units and evaporator coils for walk-in boxes to operate refrigerator at +35 °F/1.6 °C and freezer at -10 °F/-23 °C.
2504.02.K.11 Provide shielded vapor-proof ceiling lights in walk-in boxes. All conduit runs must be on the exterior of the box except the drop to the switch.
Provide three way switches for boxes with two or more doors.
2504.02.L Electrical
2504.02.L.1 All large compressors must be remotely located from the equipment they service, either rack-mounted in an adjacent compressor room or
clustered on the roof above in a weatherproof enclosure and screened from guest view.
2504.02.L.2 Provide a separate circuit for each compressor or each packaged compressor system that incorporates on-board distribution wiring.
2504.02.L.3 Provide a minimum of two power outlets (socket outlets) on each wall with spacing not to exceed 20’-0”/6.0 m on center and two power outlets
(socket outlets) at the entrance of each storage area.

2500-41 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

Europe | Middle East and Africa: Provide a minimum of two power outlets (socket outlets) on each wall with spacing not to exceed 20’-0”/6.0 m
on center and two power outlets (socket outlets) at the entrance of each storage area. When the storage unit are external and exposed to the
weather elements, the socket outlets must be in a weatherproof enclosure.
2504.02.L.4 Provide a telephone outlet.
2504.02.L.5 Refer to Section 2514.08 for minimum light level requirements.

2504.03 Restaurant
2504.03.A Restaurant Requirements
A full-service three meal restaurant is required.
2504.03.B Restaurant Concepts
All restaurant concepts must be approved by Hilton.
2504.03.C Seating Requirements
The restaurant must have adequate seating based on market demand, number of rooms and food and beverage concepts but no less than 40
percent of the key count. Hotels with key counts in excess of 900 will require review for placement of additional outlets. Hilton reserves the right to
adjust seating requirements dependent upon local market conditions.
China: The restaurant must have adequate seating based on market demand, number of rooms and food and beverage concepts but no less than
50 percent of the key count. Hotels with key counts in excess of 900 will require review for placement of additional outlets. Hilton reserves the right to
adjust seating requirements dependent upon local market conditions.
2504.03.D Distinct Areas
Europe | Middle East and Africa | North America: When a full service restaurant is the only restaurant provided, consideration must be given to
create distinct areas for general dining, breakfast and fine dining.
2504.03.E Not Applicable to this Brand
2504.03.F Not Applicable to this Brand
2504.03.G Server Stations/POS Stations
The restaurant must have concealed server stations, point of sale stations and kitchen access.
2504.03.H Restroom Proximity
Restrooms must be within close proximity of the restaurant and be separate from the hotel lobby public restrooms.
2504.03.I Not Applicable to this Brand
2504.03.J Coatroom
Provide a coatroom, where climate conditions dictate the use of coats.
2504.03.K Door Width
Restaurant doors must be a minimum of 3’-0”/915 mm wide x 8’-0”/2.4 m high.

2500-42 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2504.03.L Handrails
Handrails must be installed at all raised floor areas except where seating/planters act as barriers. Handrails must be installed at all steps along with
appropriate step lighting.
2504.03.M Host/Hostess Station
The restaurant must have a designated host/hostess station located at the entrance. The face of the station should be designed to coordinate with
the layout and decor of the restaurant. The inside of the station must be functionally designed to include space for menu storage, power and POS
data cable management.
2504.03.N Natural Daylight
Provide natural daylight where possible while avoiding glare and excessive heat.
Asia Pacific: Provide natural daylight where possible while avoiding glare and excessive heat. Electronic (motorized) solar shades are required.
Europe | Middle East and Africa: Provide natural daylight where possible while avoiding glare and excessive heat. Solar shades are required.
2504.03.O Finish Options - Restaurant
2504.03.O.1 Asia Pacific | Europe: Floor: Carpet (Axminster broadloom), wood - tongue and groove, porcelain tile, marble/granite
Canada | Puerto Rico | United States: Floor: Carpet (broadloom and high definition CYP 48 oz.), wood - tongue and groove, porcelain tile,
natural stone
Caribbean | Central America | Mexico | South America: Floor: Carpet (broadloom and high definition CYP 48 oz.), wood, natural stone,
porcelain tile
Middle East and Africa: Floor: Carpet (nylon broadloom), wood - tongue and groove, porcelain tile, marble/granite
2504.03.O.1.a Base (minimums): 6"/150 mm wood, porcelain tile, natural stone
2504.03.O.2 Wall: Vinyl wallcovering, paint, natural stone, wood or special finish
2504.03.O.3 Ceiling: Paint on gypsum, acoustic ceiling tile (30 percent maximum)
Caribbean | Central America | Mexico | South America: Ceiling: Open ceiling, paint on gypsum, acoustic ceiling tile (30 percent maximum)
2504.03.O.3.a Not Applicable to this Brand
2504.03.O.3.b Minimum ceiling height is 10’-6”/3.2 m.
2504.03.O.3.c When automatic suppression systems are required (see section 2516.00) concealed type sprinkler heads must be utilized.
2504.03.P Not Applicable to this Brand
2504.03.Q Not Applicable to this Brand
2504.03.R Top Surface Material
Top surfaces of counters, buffets, bars and host/hostess stations must be a material that complies with Section 2515.04. If bar tops are wood, they
must have a polyurethane finish.
2504.03.S Electrical
2504.03.S.1 Not Applicable to this Brand

2500-43 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2504.03.S.2 General lighting in the restaurant must be concealed, energy efficient light fixtures with electronic dimming controls by function zones. Dimmer
controls must have a minimum four-scene preset setting. Locate the dimmer control panel near the host/hostess area. Dimmer panels must be
concealed from guest view and linked with the building automation system if they are not located in a remote structure.
2504.03.S.3 Restaurant must have decorative lighting.
2504.03.S.4 Not Applicable to this Brand
2504.03.S.5 All steps must be illuminated for safety.
2504.03.S.6 Refer to Section 2514.08 for minimum light level requirements.
2504.03.S.7 Not Applicable to this Brand
2504.03.S.8 Power outlets (socket outlets) must be provided along the floor perimeter and around casegoods for guest convenience.
2504.03.S.9 Americas | Asia Pacific: Provide two power outlets (socket outlets) and two data/telephone outlets at each service station.
Europe | Middle East and Africa: Provide one quad power outlet (socket outlet) and four data/telephone outlets at each service station. Power
outlets must be from a dedicated circuit and grounded.
2504.03.S.10 Not Applicable to this Brand
2504.03.S.11 The host/hostess stand must have a telephone outlet, data port, and power outlets (socket outlets).
Europe | Middle East and Africa: The host/hostess stand must have a telephone outlet, data port, and power outlets (socket outlets). Power
outlet must be from a dedicated circuit and grounded.
2504.03.T Furnishings, Fixtures and Equipment
2504.03.T.1 Seating must comply with the following:
2504.03.T.1.a Seating must be manufacturer's commercial grade.
2504.03.T.1.b Chair seats and backs must be upholstered with commercial grade fabric.
2504.03.T.1.c Stack chairs and folding banquet tables or temporary tables are not permitted in the restaurant.
2504.03.T.2 Dining tables must comply with the following:
2504.03.T.2.a Not Applicable to this Brand
2504.03.T.2.b Not Applicable to this Brand
2504.03.T.2.c Not Applicable to this Brand
2504.03.T.2.d Dining tabletops must be a material that complies with Section 2515.04.
2504.03.T.2.e Table base must be designed to support tabletops without tipping over easily when weight is applied to one side and must have leveling
capabilities or use a flat-technology to avoid rocking and tipping. Table base must have gliders.
2504.03.T.3 Americas | Middle East and Africa: Provide a counter that seats a minimum of 10.
2504.03.U Branded Signage
Asia Pacific: Storage must be provided for outdoor restaurant furniture.

2500-44 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2504.04 Bar
2504.04.A Bar Definition & Location
A bar is defined as a permanent, stand alone establishment, enclosed separately from public spaces such as the lobby. The bar includes the bar
counter and associated seating (dining and lounge).
Caribbean | Central America | Mexico | South America: Not Applicable to this Brand
2504.04.B Lobby Bar Definition & Location
A lobby bar is defined as an open area bar positioned within the lobby area. The lobby bar transitions throughout the day as necessary – serves
coffee in morning, drinks in evening. The lobby bar includes the bar counter and associated seating (dining and lounge).
Caribbean | Central America | Mexico | South America: Not Applicable to this Brand
2504.04.C Not Applicable to this Brand
2504.04.D Not Applicable to this Brand
2504.04.E Bar Counter
A bar counter is the millwork fixture and any associated back counters and equipment. Seating is not included.
Caribbean | Central America | Mexico | South America: Not Applicable to this Brand
2504.04.F Non-Seating Bar
Hotels are required to have either a bar or lobby bar as a minimum.
China: A bar or lobby bar may be required based on market demand.
India | Middle East and Africa: All hotels are required to have a Lobby Lounge.
2504.04.G Bar Location
The bar must have access to the kitchen, where food service is anticipated. Provide direct exterior access for the general public where possible.
2504.04.H Not Applicable to this Brand
2504.04.I Not Applicable to this Brand
2504.04.J Seating Quantity Requirements
Provide seating of 25 percent (30 percent if convention center facility) of key count at the lobby bar and bar combined. Hilton reserves the right to
require more seating dependent upon local market conditions.
2504.04.K Cocktail Station
Americas | Europe | Middle East and Africa: Provide one cocktail station for every 30 seats in the bar.
Asia Pacific: Provide a minimum of one cocktail station.
2504.04.L Bartender's Station
Americas | Europe | Middle East and Africa: Provide one bartender’s station for every 50 seats in the bar.
2504.04.M Doors

2500-45 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

Entrance doors must be a minimum of 3’-0”/915 mm wide x 8’-0”/2.4 m high.

2504.04.N Hanging Glassware
Locate continuous hanging glassware away from guest seating area.
2504.04.O Coatroom
Provide a coatroom, where climatic conditions dictate the use of coats.
2504.04.P Raised Floor Handrails
Handrails must be installed at all raised floor areas except where seating/planters act as barriers.
2504.04.Q Step Handrails
Handrails must be installed at all steps along with appropriate step lighting.
2504.04.R Back/Service Bar
Service Bar
2504.04.R.1 Not Applicable to this Brand
2504.04.R.2 Provide a separate designated service bar area that is concealed when not in use.
2504.04.R.3 Provide rolling counter shutters or lockable doors at pass-through windows of service bars. Shutter must be controlled from within the service bar.
2504.04.R.4 Provide locked storage cabinets that are in the public view that are designed to be aesthetically composed when in a closed condition and fully
compatible with the rest of the restaurant public area finishes.
2504.04.S Finish Options - Bar/Lounge
2504.04.S.1 Asia Pacific | Europe: Floor: Porcelain tile, wood - tongue and groove, carpet (Axminster broadloom)
Canada | Puerto Rico | United States: Floor: Porcelain tile, natural stone, wood - tongue and groove, carpet (broadloom and high definition
CYP 48 oz.)
Caribbean | Central America | Mexico | South America: Floor: Porcelain tile, natural stone, wood, marble/granite, carpet (broadloom and high
definition CYP 48 oz.)
Middle East and Africa: Floor: Porcelain tile, wood - tongue and groove, carpet (broadloom)
2504.04.S.1.a Base (minimums): 6"/150 mm porcelain tile, natural stone, wood, through body synthetic
2504.04.S.2 Wall: Paint, vinyl wallcovering, natural stone, porcelain tile, wood panels or special finish (special approval required)
2504.04.S.3 Ceiling: Paint on gypsum, acoustic ceiling tile (30 percent maximum)
Caribbean | Central America | Mexico | South America: Ceiling: Paint on gypsum, wood, acoustic ceiling tile (30 percent maximum), open
ceiling
2504.04.S.4 When automatic suppression systems are required (see section 2516.00) concealed type sprinkler heads must be utilized.
2504.04.T Bussing/Server Stations
Server stations, when provided, must be concealed.
Asia Pacific: Not Applicable to this Brand

2500-46 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2504.04.U Back Bar Millwork Requirements

The bar must comply with the following:
2504.04.U.1 The bar counter must be a permanent fixture.
2504.04.U.2 The bar counter front finish must be wood, tile, stone or other approved material. Bar top must be a material that complies with Section 2515.04.
2504.04.U.3 Not Applicable to this Brand
2504.04.U.4 A 36”/900 mm hard surface apron is required around the base of the bar counter.
2504.04.V Not Applicable to this Brand
2504.04.W Mechanical/Plumbing
2504.04.W.1 If smoking is allowed, provide smoke removal system for any recirculated air, or dedicated exhaust system to maintain indoor air quality.
2504.04.W.2 Provide a wash basin, soap and towel dispenser and trash receptacle in each work area, or as required by local code.
2504.04.W.3 Provide a covered floor drain behind each bar counter. Slope floor to drain.
2504.04.W.4 Provide at least one plumbed glass washing station.
2504.04.X Electrical
2504.04.X.1 General lighting in the lobby bar must be recessed light fixtures supplemented with indirect and decorative lighting fixtures. Dimmer controls must
have a preset four scene setting with a minimum of three zones. Locate the dimmer control panel at the main cocktail bar. Dimmer panels must
be concealed from guest view.
2504.04.X.2 Not Applicable to this Brand
2504.04.X.3 Refer to Section 2514.08 for minimum light level requirements.
2504.04.X.4 Provide convenience outlets for guest use.
Europe | Middle East and Africa: Not Applicable to this Brand
2504.04.X.5 Provide point of sale terminals at bartenders' and/or servers’ pick-up stations.
2504.04.X.6 Provide two power outlets (socket outlets) above back splash at each cocktail station.
2504.04.X.7 Provide one quad power outlet with dedicated power and conduit for each point of sale terminal and one additional duplex power outlet (socket
outlets).
2504.04.X.8 Provide an outlet for one wall mounted house telephone, mounted below the bar counter and one at each service bar. Provide four data/
telephone outlets at each point of sale terminal.
2504.04.Y Television Requirement
Americas: Provide a minimum of two wall mounted HDTVs at the bar counter area. Televisions must be incorporated into the bar millwork close to
the ceiling. Televisions must comply with the sizes and specifications provided in Sections 713.00 and 2514.09.
Asia Pacific | Europe | Middle East and Africa: Provide a minimum of one wall mounted HDTV at the bar counter area. Televisions must be
incorporated into the bar millwork close to the ceiling. Televisions must comply with the sizes and specifications provided in Sections 713.00 and
2514.09.

2500-47 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2504.04.Z Furnishings, Fixtures and Equipment

2504.04.Z.1 Seating and upholstery must be commercial grade.
2504.04.Z.2 Not Applicable to this Brand
2504.04.Z.3 Tables must comply with the following:
2504.04.Z.3.a Not Applicable to this Brand
2504.04.Z.3.b Not Applicable to this Brand
2504.04.Z.3.c Not Applicable to this Brand
2504.04.Z.3.d Tabletops must be a material that complies with Section 2515.04. Table base must be designed to support tabletops without tipping over
easily when weight is applied to one side and must have self leveling capabilities or use a flat-technology to avoid rocking and tipping.
2504.04.Z.4 Not Applicable to this Brand
2504.04.Z.5 Not Applicable to this Brand
2504.04.Z.6 A minimum of one communal table is required in the bar or lobby bar.

2504.05 Not Applicable to this Brand

2504.06 Not Applicable to this Brand
2504.07 Cafe
2504.07.A Café Requirement
The café is required. It is a quality self service limited menu restaurant. The size of the café is market driven.
Asia Pacific: The café is optional. It is a quality, self service limited menu restaurant. The size of the café is market driven. Hilton must review and
approve each plan based on local market demands/requirements.
2504.07.B Dual Purpose Café
The café is permitted to be dual purpose of the lobby bar or be a stand alone.
2504.07.C Café Location
The location of the café must be adjacent to the lobby and convenient to the circulation path leading to the primary entrance.
2504.07.D Doors
Restaurant doors must be a minimum of 3’-0”/915 mm wide x 8’-0”/2.4 m high.
2504.07.E Concealed Bussing Stations
Provide concealed bussing stations and waitress stations.
2504.07.F Restroom Proximity
Restrooms must be easily accessible, adjacent to the café.
2504.07.G Finish Options - Café

2500-48 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

Finish Options - Cafe

2504.07.G.1 Floor: Wood - tongue and groove, porcelain tile, natural stone, marble/granite
2504.07.G.1.a Base (minimums): 6"/150 mm wood - stain grade, porcelain tile, natural stone
2504.07.G.2 Wall: Vinyl wallcovering, wood or special finish
2504.07.G.3 Ceiling: Paint on gypsum, acoustic ceiling tile (30 percent maximum)
2504.07.G.4 When automatic suppression systems are required (see section 2516.00) concealed type sprinkler heads must be utilized.
2504.07.H Top Surface Material
Top surfaces of counters and buffets must be a material that complies with Section 2515.04.
2504.07.I Adjustable Lighting Levels
Lighting must provide adjustable intensity levels.
Europe | Middle East and Africa: Lighting must be able to be adjusted in obtaining different scene settings throughout the day.
2504.07.J General Lighting
General lighting must be recessed light fixtures with dimmer controls by function zones. Dimmer controls must have a preset four-scene setting with
a minimum of three zones. Locate the dimmer control panel behind the counter concealed from guest view. Dimmer racks must be located within the
Back of House areas, wall recessed units and without blocking operational traffic flow.
2504.07.K Light Levels
Refer to Section 2514.08 for minimum light level requirements.
2504.07.L Electrical/Data Connections
Provide four electrical and four data/telephone connections for point of sale system.
Europe | Middle East and Africa: Provide four electrical and four data/telephone connections for point of sale system. Power outlets must be from a
dedicated circuit and grounded.
2504.07.M Convenience Outlets
Provide convenience outlets for guest use at fixed seating locations. Seating area must accommodate a power outlet (socket outlet) and USB outlet
at a ratio of 4 seats per 1 outlet/USB.
2504.07.N Furniture, Fixtures and Equipment
2504.07.N.1 Seating must be manufacturer's commercial grade.
2504.07.N.2 Tabletops must be a material that complies with Section 2515.04.
2504.07.N.3 Table base must be designed to support tabletops without tipping over easily when weight is applied to one side and must have self leveling
capabilities or use a flat-technology to avoid rocking and tipping.
2504.07.N.4 Stack chairs and folding banquet or temporary tables are not permitted.

2504.08 Buffet

2500-49 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2504.08.A Breakfast Buffet Requirement

A breakfast buffet is required for hotels having a single food and beverage outlet (three meal restaurant) and/or with limited banquet space (under
500 ft²/46 m²) and daily cover counts in excess of 75 cover per day on average. The design of the buffet must be an integral part of the restaurant.
The buffet must be able to be dismantled so that the counters transition after breakfast to dining counters and display. Breakfast buffets that are
closed off with sliding doors or partitions must be submitted for approval.
2504.08.B Design Approval
Detailed design approval is required.
2504.08.C Buffet Counter Sections
Buffet counters must ensure safe food handling and accommodate brand operating breakfast standards. Adequate space must be in place for the
required food zones. Refer to Section 400 - Food and Beverage for requirements and specifications.
2504.08.D Sneeze Guards
Europe | Middle East and Africa | North America: All buffet counters must have sneeze guards, which comply with applicable regional laws and
codes.
2504.08.E Breakfast Buffet Equipment
Breakfast buffet counters must include cold handling units/drop in frost tops, hot wells, hot holding units/induction buffet warmers, cook to order
station for omelets and waffles or a carving station (optional), and toaster as determined by layout. Below counter areas of the breakfast bars or
counters must include storage space for plates/bowls, bus boxes, wash basins, refuse receptacles, and refrigerated storage and drop in equipment
as determined by layout. In all cases, final configuration must allow for ventilation and easy access for cleaning.
2504.08.F Not Applicable to this Brand
2504.08.G Built-in Millwork & Countertop
For hotels with a built-in unit, the breakfast buffet must have a custom millwork face and a solid surface counter at 34”/865 mm above the finished
floor that compliments the interior design and restaurant finishes. The top surface material must comply with Section 2515.04.
2504.08.H Hand Wash Sink
A hand wash sink with hot and cold running water should be provided for a cooked to order station, in any new construction, if required by local code.
2504.08.I Access Panels
Access panels for service must match adjacent finishes.
2504.08.J Concealed Wiring/Plumbing
All wiring, plumbing and waste lines must be concealed within service chase inside the cabinet construction.
2504.08.K Finish Options - Buffet
2504.08.K.1 Americas: Floor: Carpet (broadloom and high definition CYP 48oz.), wood - tongue and groove, porcelain tile, natural stone
Asia Pacific | Europe | Middle East and Africa: Floor: Carpet (broadloom), wood - tongue and groove, porcelain tile
2504.08.K.1.a Base (minimums): 6"/150 mm wood, porcelain tile, natural stone

2500-50 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2504.08.K.1.b When carpet is utilized for the flooring in the buffet serving area a decorative hard surface must extend 24” – 36”/600 mm – 900 mm in front
of the food service counter.
2504.08.K.2 Wall: Vinyl wallcovering, paint, hard surface, porcelain tile, wood panels or special finish (special approval required)
2504.08.K.3 Ceiling: Paint on gypsum, acoustic ceiling tile (30 percent maximum)
2504.08.K.4 When automatic suppression systems are required (see section 2516.00) concealed type sprinkler heads must be utilized.
2504.08.L Electrical
2504.08.L.1 Color/food enhancing lighting must be provided above the buffet food display and work areas. All lighting above the chilled displays must be
dimmable LED and must have a dedicated on/off switch.
2504.08.L.2 Provide power outlets (socket outlets) for all kitchen equipment and convenience outlets.
2504.08.L.3 All power outlets (socket outlets) must be provided with GFCI/ELCB/RCCB or equal protection.
2504.08.L.4 All electrical must be compliant with current IEE regulations or the requirement of the country of installation.
2504.08.L.5 The counters, where required by code, must be fitted with a mains distribution board or appropriately sized electrical panel with local isolation at
the point of display.
2504.08.L.6 All display, both heated and chilled, must be fitted with local isolation switch and digital controller/display (heated and chilled) or simmer-stat (hot
counters) on a control panel concealed within the counter behind a door on a touch latch to prevent tampering.
2504.08.L.7 Not Applicable to this Brand
2504.08.L.8 All lighting above the hotplates must be push fit quartz lamps, 300 or 500 watt type, with infinitely variable controllers. Heat lamps (unless
decorative) must be height adjustable.
2504.08.L.9 Refer to Section 2514.08 for minimum light level requirements.
2504.08.M Furniture, Fixtures and Equipment
2504.08.M.1 Buffet unit or exhibition cooking counter must have all necessary equipment specified by kitchen consultant as approved by the Operator and
Hilton.
2504.08.M.2 Refer to Section 400 – Food and Beverage for required display equipment.
2504.08.M.3 Induction chafing dishes must be counter top induction ready dishes. The induction/burners must be mounted in counter or under mounted below
the chafer. The induction controllers must be mounted behind the valance panel within 3'-0"/1 m of the hob (or mounted below from the
framework on a hinge down mechanism). Warmers/burners must be easily accessible for service and maintenance. Chafing dishes with open
flame are allowed for exterior usage only.
2504.08.M.4 Chafers or other food cooking/warming units using liquid, gel or gas fuel and producing an open flame are not permitted. Induction warming or
cooking unit systems must be used. Proper cold holding units for food displays must be used and must maintain temperatures consistent with
local health regulations.
2504.08.M.5 The induction hobs must be mounted below the counter surface and suspended from the counter framework. Hobs must be easily accessible for
service and maintenance.

2500-51 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2504.08.M.6 Regional health codes must be adhered to when designing, specifying, and installing buffet stations or equipment.
2504.08.M.7 All equipment must have NSF, Underwriters Laboratories, or CE labels or other local code equivalent.
2504.08.N Buffet Specifications
2504.08.N.1 Worktops
2504.08.N.1.a All worktops must be constructed using a Hilton approved solid surface material.
2504.08.N.1.b All worktop edges must have a 1-1/2”/40 mm square polished edge and be radiused to 1/10”/3 mm.
2504.08.N.1.c Worktops must extend a minimum of 1-1/2” / 40 mm past vertical millwork faces to prevent moisture damage to vertical surfaces.
2504.08.N.1.d Selected solid surfaces must be installed using the manufacturer’s recommended installation guidelines. Solid surfaces must be heat
resistant to 212˚F/100˚C and cold resistant to 32˚F/0˚C to prevent damage and warping.
2504.08.N.1.e All up stands to the rear and ends (back and side splashes) must be fabricated in the identical material as the worktop 4”/100 mm high
minimum.
2504.08.N.1.f All holes formed in the worktop to receive drop-in items must have polished edges and all cable ports must have black plastic cable
management inserts or grommets.
2504.08.N.1.g The solid surface worktops must be constructed using minimal joints, bearing in mind that expansion joints are required to avoid the granite
cracking along lines of least resistance, especially in close proximity to a heat source. Thermal strips must be installed as required.
2504.08.N.1.h The deck plates to the chilled displays must be in ½”/12 mm thick solid surface tiles to match the worktop, to reduce the weight of the deck
plates when removed for service and cleaning.
2504.08.N.1.i The removable trivets to the chilled displays which form the upper base display level must be constructed using ¾”/20 mm thick granite or
quartz bonded on to a steel plate with a 3/8”/10 mm stainless steel rod formed to make a skid. Trivets must be formed small enough to be
removed easily and safely.
2504.08.N.1.j All worktops must be levelled and bedded down using food grade silicone sealant.
2504.08.N.2 Frame Work
2504.08.N.2.a All frame work must be constructed using ¾” / 20 mm marine grade plywood and marine grade fir or equal blocking material.
2504.08.N.2.b 4”/100 mm millwork base required for installation of framework. Toe kick to set back a minimum of 2”/50 mm and must be clad in 18 gauge
stainless steel or selected flooring material to cove up millwork base as specified by designer/kitchen consultant.
2504.08.N.2.c Exterior of millwork must be finished with veneers or tile as specified by designer/kitchen consultant.
2504.08.N.2.d Not Applicable to this Brand
2504.08.N.2.e Material transition strip must be Schluter or equal and inset metal corner protection must be Futura or equal and installed as per millwork
design drawings.
2504.08.N.3 Linings
2504.08.N.3.a All cupboard lining must be finished in plastic laminate.

2500-52 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2504.08.N.3.b All cupboards linings fabricated in plastic laminate must be sealed with approved food grade silicone to prevent any ingress of liquid and
moisture into the counter void below.
2504.08.N.3.c All shelves must be removable and supported on adjustable stainless steel pilasters. Shelves to be offset to allow a cleaning gap to the rear
and both sides and for easy removal.
2504.08.N.3.d The rear cupboard panels must be removable where required to gain access to the void/service chase behind.
2504.08.N.4 Removable Access Panels
2504.08.N.4.a All removable access panels must be constructed using ¾”/20 mm marine grade plywood to receive a finish as specified by designer/
kitchen consultant.
2504.08.N.4.b The rear of the panels must be secured with a Z Clip or French Cleat system for ease of removal for service and maintenance access.
2504.08.N.4.c All panel joints must be positioned according to the interior designer's requirements or to allow safe removal of the counter panels.
2504.08.N.4.d Each joint must have a shadow gap either painted or stained to match the counter finish or as specified by the interior designer.
2504.08.N.4.e As an option the bottom edge of the valance panels can be clad in a stainless bar trim to avoid damage from floor cleaning equipment.
2504.08.N.4.f All doors to cupboards and control panels must be concealed and fitted with touch latches.
2504.08.N.5 Super Structure
2504.08.N.5.a All super structure must be constructed using 1-½”/38 mm diameter bright polished vertical posts with 1”/25 mm diameter horizontal posts.
2504.08.N.5.b Not Applicable to this Brand
2504.08.N.5.c The wall thickness to the support legs must be 1/10”/3 mm thick for rigidity supported on hollow spigots with room to pass electrical cabling
through.
2504.08.N.6 Glass
2504.08.N.6.a All glass must be flat 3/8”/10 mm toughened (tempered) with polished edges.
2504.08.N.6.b Where required all exposed edges of glass must be protected with a bright polished stainless steel channel.
2504.08.N.6.c All glass must be fixed using “pig nose” or similar fixing with neoprene gaskets.
2504.08.N.7 Kick plinths
2504.08.N.7.a All kick plinths must be satin grained stainless steel bonded to water resistance MDF backing. Kick plinths must be sealed to the floor using
food grade, clear, silicone sealer.
2504.08.N.8 Compressors
2504.08.N.8.a North America: Refrigeration compressors other than remote must be completely concealed and soundproofed in a housing formed as a
part of buffet unit or Frost top.
2504.08.N.8.b North America: When in unit compressors are utilized, back of housing must be vented to provide air circulation to the compressor.
2504.08.N.8.c Asia Pacific | Europe | Middle East and Africa | South America: Remote Compressors

2500-53 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2504.08.N.8.c.1 Asia Pacific | Europe | Middle East and Africa | South America: Remote compressors must be installed in a well ventilated and
accessible area within 100’-0”/30 m of the chilled displays. Compressor location must be determined on site.
2504.08.N.8.c.2 Asia Pacific | Europe | Middle East and Africa | South America: Remote refrigeration must be considered as to eliminate heat and
noise from guest areas. The installation of the remote refrigeration plant must be carried out by a local refrigeration contractor to
maintain a consistent level of service and maintenance.
2504.08.N.8.c.3 Asia Pacific | Europe | Middle East and Africa | South America: As the compressors are remotely sited, a drain is required locally
below the chilled display counter for the disposal of condensate waste.
2504.08.N.9 Displays
2504.08.N.9.a All chilled displays must operate at 37-41° F/3-5° C, core temperature, in an ambient of 73-77° F/23-25° C.
2504.08.N.9.b Chillers/frost tops must have 1-½”/40 mm drains to dispose of condensate waste to discharge into local drain, by general contractor.
2504.08.N.9.c All air grilles to displays must be in mirror polished stainless steel or epoxy paint finish as specified by designer and must be removable for
cleaning and maintenance.
2504.08.N.9.d All hot warming/holding induction systems must operate at 60-200° F/16-90° C.
2504.08.N.9.e All cook to order induction systems must operate at 90-440° F/32-225° C.

2504.09 Specialty Restaurant

Refer to Section 2504.03 for requirements applicable to this Section.
2504.09.A Specialty Restaurant Requirement
A specialty restaurant may be required in addition to the full-service restaurant in specific market areas.
Asia Pacific: A specialty restaurant may be required in addition to the full-service restaurant in specific market areas.
2504.09.B Market Study
Hotels with over 250 keys and hotels in specific markets must complete a market study to determine if a specialty restaurant is required.
2504.09.C Size Requirement
The size of the specialty restaurant is market driven, but the total number of restaurant seats must never be less than 60.
2504.09.D Not Applicable to this Brand
2504.09.E Location
Americas | Europe | Middle East and Africa: The location of the specialty restaurant must have direct exterior access for the general public.

2505.00 Executive Lounge

2505.00.A Requirement
Asia Pacific | Europe | Middle East and Africa | South America: Executive Lounges are required in all properties. Hilton reserves the right to adjust
size and facility requirements.

2500-54 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

North America: If you have an Executive Lounge Hilton reserves the right to adjust size and facility requirements dependent upon local market
conditions.
2505.00.B Size Requirement
Executive Lounge must include a hot, cold and ambient food display area, a service pantry, restroom, a resource wall and two check-in stations in the
entry foyer and meet the minimum size requirements:

First Floor Concept: 2,232 ft²/207 m², must include a meeting area

3 Bay Concept: 1,050 ft²/97.5 m²

4 Bay Concept: 1,372 ft²/127 m²

2505.00.C Bathroom
A minimum of one unisex bathroom with water closet, wash basin and mirror must be provided.
2505.00.D Not Applicable to this Brand
2505.00.E Service Pantry Visibility
The Executive Lounge service pantry must not be visible to guest view.
2505.00.F Kitchen Cabinets
The Executive Lounge service pantry must have kitchen cabinets (upper and base cabinets).
2505.00.G Entrance Doors
Executive Lounge entrance doors must be a minimum of 3’-0”/915 mm wide x 6’-8”/2.04 m high, glass or decorative solid core wood or automatic glass
doors with patterned glass. Solid wood doors must have a sidelight window adjacent to the door. Refer to Section 2514.01, Technical Criteria for
requirements applicable to this section.
2505.00.H Display Counter/Buffet
The Executive Lounge Food & Beverage display counter/buffet must be at minimum 16’-0”/4.9 m length x 30”/760 mm deep x 34”/865 mm high and
conform to Section 2515.04. Below counter areas must include space for storage and refrigerated areas and must allow for ventilation and easy access
for cleaning. The built in unit must have a custom millwork face. The following must be provided.
2505.00.H.1 Hot Food Holding
Hot Food Holding
2505.00.H.1.a Minimum one induction warming unit not to exceed a total of three units.
2505.00.H.1.b Cooking induction credenza/station with exhaust (optional and in addition to minimum counter allocation).
2505.00.H.2 Cold Food Holding

2500-55 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

Cold Food Holding

2505.00.H.2.a Minimum 32”/810 mm frost top, blow over refrigeration with bright polished stainless steel air-grill, stainless steel in counter ice well or
decorative counter top ice trough. If provided, the ice well/trough must have drain and drain tube run to floor sink.
2505.00.H.2.b Single door, glass front, under-counter refrigeration for yogurt and milk and/or “dairy cooler” must be located beneath cereal display counter.
Asia Pacific: Single door, glass front, refrigeration for yogurt and milk and/or “dairy cooler” must be located on top of the counter.
2505.00.H.3 Beverage
Beverage
2505.00.H.3.a Hot
2505.00.H.3.a.1 Commercial espresso-specialty coffee maker: requires dedicated 30 amp circuit and water.
2505.00.H.3.a.2 Automated hot water on demand for tea service (may cross-utilize espresso machine for hot water).
2505.00.H.3.b Cold
2505.00.H.3.b.1 Under counter, glass front or vertical wall display blow over refrigeration for bottled water, soda and other chilled beverage display.
2505.00.H.3.b.2 Under counter, glass front beer and wine refrigeration with locking mechanism and sliding panel to conceal during breakfast service.
Panel may slide between under-counter dairy and beer cooler as cereal display converts to bottle liquor service in evening.
Asia Pacific: Over counter, glass front beer and wine refrigeration with locking mechanism and sliding panel to conceal during
breakfast service. Panel may slide between over-counter dairy and beer cooler as cereal display converts to bottle liquor service in
evening.
2505.00.H.3.b.3 Wine Display Cabinet (optional) - refrigerated dispensing unit.
2505.00.H.4 Ambient
Ambient
2505.00.H.4.a Bread/Pastry display requires dedicated circuit for toaster.
2505.00.H.4.b Cereal display area, minimum of three cylinder dispensing units.
2505.00.H.4.c Juice display area, minimum of two juice cylinder dispensers with ice core.

2505.00.I Appearance
The lounge must have an upscale appearance, and differ from the color schemes and FF&E used in the guestrooms.
2505.00.J Finish Options - Executive Lounge
Finish Options - Executive Lounge
2505.00.J.1 Americas: Floor: Carpet (broadloom and high definition CYP 48 oz.), wood - tongue and groove, porcelain tile, marble/granite. Entry flooring
must be different than the adjacent area flooring.
Asia Pacific | Europe: Floor: Carpet (Axminster broadloom), wood - tongue and groove, porcelain tile, marble/granite. Entry flooring must be
different than the adjacent area flooring.

2500-56 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

Middle East and Africa: Floor: Carpet (broadloom), wood - tongue and groove, porcelain tile, marble/granite. Entry flooring must be different
than the adjacent area flooring.
2505.00.J.1.a When carpet is utilized for the flooring in the lounge, a decorative hard surface must extend 24” – 36”/600 mm – 900 mm in front of the food
service counter.
2505.00.J.1.b Base (minimums): 6"/150 mm wood - stain grade, porcelain tile, natural stone
2505.00.J.2 Wall: Vinyl wallcovering, hard surface
2505.00.J.3 Ceiling: Paint on gypsum
2505.00.J.4 When automatic suppression systems are required (see section 2516.00) concealed type sprinkler heads must be utilized.

2505.00.K Service Pantry Finishes

Executive Lounge Service Pantry Finishes
2505.00.K.1 Floor: Porcelain tile (12"/300 mm x 12" x 300 mm minimum)
2505.00.K.1.a Provide a waterproof membrane and floating slab floor construction with slope toward drain/floor sink.
2505.00.K.1.b Base (minimums): 4"/150 mm porcelain tile, natural stone, wood, through body synthetic
2505.00.K.2 Wall: Full height porcelain tile, full height stainless steel. Must meet code requirements and have washable finish.
2505.00.K.3 Ceiling: Paint on gypsum

2505.00.L General Lighting

General lighting in the lounge must be recessed light fixtures supplemented with indirect and decorative lighting fixtures with dimmer controls by function
zones.
2505.00.M Light Levels
Refer to Section 2514.08 for minimum light level requirements.
2505.00.N Technology
Technology
2505.00.N.1 Telephone/Data/Power Outlets
Provide six telephone/data outlets and six power outlets (socket outlets) at welcome/concierge desk.
Europe | Middle East and Africa: Provide six telephone/data outlets and six power outlets (socket outlets) at welcome/concierge desk. Power
outlets must be from a dedicated circuit and grounded.
2505.00.N.2 Service Pantry Telephone Outlet
Provide a telephone outlet in the executive lounge service pantry.
2505.00.N.3 PMS Wiring
Provide two Cat 6/FIOS pre-wire for property management systems.

2500-57 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2505.00.N.4 Wireless Internet

Provide premium wireless internet access coverage.
2505.00.N.5 Wall Power Outlets
Provide additional power outlets (socket outlets) in perimeter walls spaced at 5’-0”/1.5 m for laptop use.
2505.00.N.6 Work Station Telephone/Data/Power Outlets
Provide four telephone/data outlets and four power outlets (socket outlets) at guest pc work stations.
Europe | Middle East and Africa: Provide four telephone/data outlets and four power outlets (socket outlets) at guest pc work stations. Power
outlets must be from a dedicated circuit and grounded.

2505.00.O Furniture, Fixtures and Equipment

Furniture, Fixtures and Equipment
2505.00.O.1 Welcome/Concierge Desk
A Welcome/Concierge desk is optional.
2505.00.O.2 Seating Materials
Seating must be of commercial grade and upholstered with commercial grade fabric.
2505.00.O.3 Furnishing Requirements
Furnishings must include a residential style soft-seating group for viewing television.
2505.00.O.4 Dining Seating Requirements
Dining seating requirements must accommodate the capacity of executive levels without utilizing the soft-seating area. Provide a majority of
deuce seating with 24”/600 mm x 30”/760 mm tables for versatility. Bar seating must be utilized to maximize window space. A community table,
seating a minimum of eight must be provided. The following minimum seating requirements are required:

First Floor Concept - 59 seats

3 Bay Concept - 36 seats

4 Bay Concept - 45 seats

2505.00.O.5 Tabletop Surface Material
Tabletop surface material must be compliant with Section 2515.04. Table bases must be designed to support tabletops without tipping over easily
when weight is applied to one side.
2505.00.O.6 Console Requirement
Provide a console for organizing and displaying magazines and newspapers.
2505.00.O.7 Television Requirement

2500-58 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

Provide a minimum of one television with swivel/slide capability to allow maximum viewing within the room. Additional televisions may be required
based on the size of the Executive Lounge. Televisions must comply with the sizes and specifications provided in Sections 713.00 and 2514.09.
2505.00.O.8 Artwork
Artwork is required.
2505.00.O.9 Computers
Computers (two)
2505.00.O.10 Printer/Copier
Copier with fax capabilities
2505.00.O.11 Not Applicable to this Brand
2505.00.O.12 Not Applicable to this Brand
2505.00.O.13 Not Applicable to this Brand
2505.00.O.14 Laptop Station
One laptop station
2505.00.O.15 Service Pantry Equipment
Executive Lounge Service Pantry equipment must include:
2505.00.O.15.a Commercial refrigerator capable of receiving roll-in racks
2505.00.O.15.b Commercial ice machine
2505.00.O.15.c Hot food cabinet
2505.00.O.15.d Trash handling bay
2505.00.O.15.e Under counter dishwasher
2505.00.O.15.f Dish sink with drain board
2505.00.O.15.g Commercial microwave oven
2505.00.O.15.h Commercial pour-over coffee brewing system

2506.00 Commercial Facilities

Refer to Sections 2514.00, Technical Criteria, and 2515.00 Furnishings Fixtures and Equipment, for requirements applicable to this section.
2506.01 Sundries/Gift ShopEurope | Middle East and Africa: Sundries/Gift Shop
2506.01.A Retail Space Requirement
A sundries/gift shop is optional.
Europe | Middle East and Africa: A Retail Market/Grab & Go is optional.
North America: A sundries/gift shop must be provided.

2500-59 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2506.01.B Size Requirement

The three approved sundries/gift shop types follow:
Europe | Middle East and Africa: The three approved Retail Market/Grab & Go types follow:
2506.01.B.1 A traditional gift shop (for high leisure destinations and large urban hotels) that is a minimum of 350 ft²/32 m². Shop must be securable and
located adjacent to the lobby.
2506.01.B.2 An upscale, self service gift shop that is a minimum of 100 ft²/10 m², located within close proximity of the front desk.
2506.01.B.3 Combination gift shop and upscale coffee shop with prior approval.
2506.01.C Storage Closet
Provide a storage closet equal to 10 percent of the shop floor area.
2506.01.D Cashiers Station
The cashier station must be located to provide visual control of the entire shop. The top surface material must be compliant with Section 2515.04.
2506.01.E Entrance Doors
The entry door must be a minimum of 3’-0”/915 mm w x 8’-0”/2.4 m high and have a full vision glass panel. Additional window sidelights are required
for an open, secure feeling within the space.
2506.01.F Entry Door
An entry door is not required in an unmanned sundries/gift shop.
2506.01.G Finish Options - Sundries/Gift Shop
Finish Options - Sundries/ Gift Shop
Europe | Middle East and Africa: Finish Options - Retail Market / Grab & Go
2506.01.G.1 Americas: Floor: Porcelain tile, natural stone, marble/granite, wood - tongue and groove, carpet (Axminster, nylon broadloom, carpet tile and
high definition CYP 48 oz.)
Asia Pacific | Europe: Floor: Porcelain tile, natural stone, marble/granite, wood - tongue and groove, carpet (Axminster broadloom and carpet
tile)
Middle East and Africa: Floor: Porcelain tile, natural stone, marble/granite, wood - tongue and groove, carpet (Axminster or nylon broadloom
and carpet tile)
2506.01.G.1.a Base (minimums): 6"/150 mm porcelain tile, wood - stain grade, 4"/100 mm natural stone
2506.01.G.2 Wall: Vinyl wallcovering, grooved plastic laminate display panel
2506.01.G.3 Ceiling: Paint on gypsum, acoustic ceiling tile (30 percent maximum)
2506.01.G.4 When automatic suppression systems are required (see section 2516.00) concealed type sprinkler heads must be utilized.
2506.01.H Not Applicable to this Brand
2506.01.I Not Applicable to this Brand

2500-60 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2506.01.J Not Applicable to this Brand

2506.01.K Not Applicable to this Brand
2506.01.L Not Applicable to this Brand
2506.01.M Light Levels
Refer to Section 2514.08 for minimum light level requirements.
2506.01.N Electrical/Data Connections
Provide four power outlets (socket outlets) and four data connections for a point of sale system, and a telephone outlet if shop is manned.
Europe | Middle East and Africa: Provide four power outlets (socket outlets) and four data connections for a point of sale system, and a telephone
outlet if shop is manned. Power outlets must be from a dedicated circuit and grounded.
2506.01.O Equipment
2506.01.O.1 A minimum of one commercial reach-in refrigerator unit is required. Unit must be a minimum of 22 ft³/0.6 m³ and have full glass doors.
Refrigerator must be easily cleanable on the exterior and interior, have adjustable shelving for product display, be water-cooled or remote
condenser equipped and be NSF/CE and UL approved.
2506.01.O.2 Not Applicable to this Brand
2506.01.O.3 Not Applicable to this Brand
2506.01.O.4 Not Applicable to this Brand
2506.01.O.5 Not Applicable to this Brand
2506.01.O.6 Not Applicable to this Brand
2506.01.O.7 Vending machines are not allowed.

2506.02 Guest Laundry

2506.02.A Guest Laundry Requirement
A guest laundry is optional.
2506.02.B Guest Laundry Location
The guest laundry room must be enclosed and located convenient to guestrooms.
2506.02.C Not Applicable to this Brand
2506.02.D Entrance Doors
The entry door must have a full vision panel.
2506.02.E Finish Options - Guest Laundry
2506.02.E.1 Floor: Porcelain tile, natural stone
2506.02.E.1.a Base (minimums): 4"/100 mm porcelain tile, natural stone, through body synthetic

2500-61 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2506.02.E.2 Wall: Paint

2506.02.E.3 Ceiling: Paint on moisture resistant gypsum, acoustic ceiling tile (30 percent maximum)
2506.02.E.4 No exposed structure, pipes, ducts, etc. are allowed.
2506.02.E.5 When automatic suppression systems are required (see section 2516.00) concealed type sprinkler heads must be utilized.
2506.02.F Countertop Requirement
A built-in solid countertop must be provided. The top surface material must be compliant with Section 2515.04.
2506.02.G Floor Drain
Provide a floor drain with chrome plated brass cover with floor sloped to drain.
2506.02.H Water Basin
Europe: Provide a single wash basin.
2506.02.I Concealed Connections
Conceal all electrical and plumbing connections behind the connected equipment.
2506.02.J Lighting Requirements
Lights must be wired to remain on and have occupancy sensors with a 30 minute delay before switching off. A single entry light must remain on at all
times.
2506.02.K Light Levels
Refer to Section 2514.08 for minimum light level requirements.
2506.02.L House Telephone Outlets
Provide an outlet for a house telephone with automatic dialing to the front desk.
2506.02.M FF&E
Furnishings, Fixtures and Equipment
2506.02.M.1 A minimum of one each commercial washer and dryer must be provided. All lint traps/interceptors must be concealed and out of guest view.
2506.02.M.2 Provide a side chair or stool. Meeting room stack chairs are not allowed.
2506.02.M.3 Not Applicable to this Brand
2506.02.M.4 Provide a wall mounted, coin operated, laundry supplies dispenser.

2506.03 Vending Area

2506.03.A Vending Room Requirements
Asia Pacific: Vending rooms are not required on guestroom floors.
Caribbean | Central America | Mexico | South America: A vending room may be required based on regional and market conditions. If ice delivery
is provided, Grab & Go or minibar, vending room is not required.

2500-62 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

Europe | Middle East and Africa: A vending room may be required based on regional and market conditions.
North America: A minimum of one vending room must be located on every guestroom floor.
2506.03.B Vending Room Location
Provide a vending area in close proximity to pool area.
Asia Pacific: Not Applicable to this Brand
2506.03.C Vending Equipment Location
Vending area must be enclosed to reduce noise.
2506.03.D Entrance Doors
Entry door must have a vision panel or sidelight.
2506.03.E Finish Options - Vending Area
2506.03.E.1 Floor: Porcelain tile, natural stone, quarry tile
2506.03.E.1.a Base (minimums): 4"/100 mm porcelain tile, natural stone, quarry tile
2506.03.E.2 Wall: Vinyl wallcovering
2506.03.E.3 Ceiling: Paint on gypsum, acoustic ceiling tile
2506.03.E.4 No exposed structure, pipes, ducts, etc. are allowed.
2506.03.E.5 Not Applicable to this Brand
2506.03.E.6 When automatic suppression systems are required (see section 2516.00) concealed type sprinkler heads must be utilized.
2506.03.F Not Applicable to this Brand
2506.03.G Floor Drain
Provide a floor drain with chrome plated brass cover with floor sloped to drain.
2506.03.H Not Applicable to this Brand
2506.03.I Filtered Water Supply/Power Outlets
Provide a filtered cold water supply to the ice maker and power outlets (socket outlets) for all equipment.
2506.03.J Lighting Requirements
Lights must be wired to remain on and have occupancy sensors with a 30 minute delay before switching off.
2506.03.K Light Levels
Refer to Section 2514.08 for minimum light level requirements.
2506.03.L Vending Area Equipment

2500-63 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

Americas | Europe | Middle East and Africa: Each vending area must contain a minimum of one self service, water-cooled ice machine with a
minimum production capacity of 175 lb/80 kg per 24-hours. Machine must be equipped with sanitary dispenser operated by push button, guestroom
key or complimentary token. Open ice machines are not permitted.
Mexico: Not Applicable to this Brand
2506.03.M Soft Drink Machine
Americas | Asia Pacific: A soft drink machine is optional.
2506.03.N Not Applicable to this Brand
2506.03.O Trash Container
Provide an enclosed, flame retardant trash container.

2507.00 Meeting Facilities

Refer to Sections 2514.00, Technical Criteria, and 2515.00 Furnishings, Fixtures and Equipment for requirements applicable to this section.
2507.00.A Meeting Space Requirements
All hotels must have a minimum of 7,500 ft²/700 m² of meeting space that includes a ballroom, one boardroom, and multi-purpose meeting rooms.
Unique Meeting Concept Rooms (excludes ballrooms and pre-function space):
A minimum of 2 meeting rooms or 10% of the meeting room count (whichever is higher; excludes ballrooms and pre-function space), must be brand-
approved Unique Meeting Concept Rooms, with the following components:

Rooms must have unique design elements (examples include, wall shelving built-ins, creative lighting fixtures, locally-inspired design, unique and special
art) that enhance the room with personality and character to provide a differentiated, inspiring, and productive experience to customers.
-Must include flexible FF&E appropriate for both casual and formal meetings
-Must Include windows/natural light
-Must include a minimum 75” LED screen
-Must include built in millwork for all day food and beverage service, including undercounter/built in refrigeration (see 2507.02.M)

Additional details and example concept room descriptions/images can be found in the “Reference Guide: Innovation in Meeting Rooms” and Ensemble
Concept documents. Hilton will provide fully detailed, pre-approved concept decks that can be utilized to create Unique Meeting Concept Rooms, or
property can submit own Unique Meeting Concept Room plans for approval from Hilton Brand and Global Design Services.
2507.00.B Function Space Size
Provide a minimum target function space of 38 ft²/3.5 m² per key and a maximum target function space of 100 ft²/9.3 m² per key. Target function space is
the net internal meeting area excluding pre-function and storage areas.
2507.00.C Function Space Access
Access to all function spaces must be easily accessible from the hotel’s primary lobby or pre-function area.

2500-64 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2507.01 Ballroom
2507.01.A Ballroom Requirements
Ballrooms are required to be divisible into a minimum of three sections and free of columns.
China: Ballrooms are required to be divisible into a minimum of three sections and free of columns. Grand ballroom and junior ballroom must meet
the minimum size requirements:

# Rooms < 250 251 to 350 351 to 450 451 to 600

Grand Ballroom (GBR) 6,458 ft²/600 m² 9,687 ft²/9,00 m² 12,916 ft²/1,200 m² 16,145 ft²/1,500 m²
Junior Ballroom (JBR) 2,153 ft²/200 m² 3,230 ft²/300 m² 4,305 ft²/400 m² 5,382 ft²/500 m²
2507.01.B Ballroom Length/Width
Ballrooms are not allowed to be more than twice as long as its narrowest dimension and free of columns.
2507.01.C Ballroom Entrance
Entrance by guests and visitors to the ballroom must be through the pre-function area via the guest elevators/lifts, guest corridors or a separate
ballroom street entrance.
2507.01.D Staircase/Escalator
When the ballroom is not located on the ground floor of the hotel, a grand staircase and/or escalators and/or separate elevator(s)/lift(s) leading from
the street entrance to the ballroom level must be provided.
2507.01.E Ballroom/Meeting Rooms Location
The ballroom and a majority of the meeting rooms must be on the same level. Ballroom and meeting rooms must be on the same level as the primary
kitchen when possible.
2507.01.F Service Corridor Access
Direct access via service corridor must be provided from the kitchen or ballroom pantry for food and beverage service to the ballroom. This access
must not cross guest corridors.
Americas | Europe | Middle East and Africa: A vestibule is required at the service doors to avoid noise and light into the ballroom. The vestibule
must be directly between the ballroom and kitchen or service hallway.
China: Direct access via service corridor must be provided from the kitchen or ballroom pantry for food and beverage service to the ballroom. This
access must not cross guest corridors. Ballroom must have direct vehicle access wherever possible. Where a ballroom is not accessible at the same
level as vehicle drop-off but is less than three levels from vehicle drop-off, then a pair of escalators must be provided to serve the ballroom. Where a
ballroom is more than two levels from vehicle drop-off, then alternative suitable vertical transportation (dedicated Event Space lifts) must be provided.
2507.01.G Ceiling Height

2500-65 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

The minimum ceiling height for ballrooms of 5,000 ft²/465 m² and below must be 16’-0”/4.9 m at operable partitions, increasing to not less than
18’-0”/5.5 m within ceiling coffers. The minimum ceiling heights for ballrooms over 5,000 ft²/465 m² follow:
Area Finished Ceiling Height Chandelier Clearance
2 2 20’-0”/6.0 m 18’-0”/5.5 m
5,000 – 12,000 ft /465 – 1,100 m

12,000 – 28,000 ft2/1,100 – 2,600 m2 24’-0”/7.3 m 22’-0”/6.7 m

28,000 – 35,000 ft2/2,600 – 3,250 m2 26’-0”/7.9 m 24’-0”/7.3 m

35,000 – 45,000 ft2/3,250 – 4,180 m2 28’-0”/8.5 m 26’-0”/7.9 m

2507.01.H Structural Columns/Stacking Operable Partitions

Structural columns and stacking operable partitions must not protrude more than 1’-6”/450 mm into the ballroom or banquet room at any point.
China: Structural columns and stacking operable partitions must not protrude more than 1’-6”/450 mm into the ballroom or banquet room at any
point. Ballrooms must be column-free with the exception of structural columns.
2507.01.I Doors
2507.01.I.1 Ballroom entrance doors must be a pair of doors with no mullion; each leaf must be no less than 3’-0”/900 mm wide and 9’-0”/2.75 m high.
2507.01.I.2 All ballroom service doors must be no less than 3’-6”/1.10 m wide and 8’-0”/2.4 m high.
2507.01.I.3 Doors must have hardware to allow them to swing flat and be held open against the pre-function wall.
2507.01.I.4 Provide 12’-0”/3.65 m wide and 16’-0”/4.9 m high doors for vehicular and large exhibit access in larger ballrooms and/or specific markets.
2507.01.I.5 Entrance and service doors must have a tamper-proof, 180 degree, one-way viewer looking into the ballroom. Install viewer at centerline of door,
5’-0”/1.5 m above the finished floor.
2507.01.I.6 Ballroom entrance doors must have decorative hardware, perimeter sound stripping, concealed hydraulic closers with hold open capability and
continuous hinges. Refer to Section 2516.05 Means of Egress for additional requirements applicable to this section.
2507.01.I.7 Service doors must have electronic locks, perimeter sound stripping, concealed hydraulic closers with hold open capability, continuous hinges and
kick plates on the ballroom side of the door that must blend with decor.
2507.01.I.8 All hardware must have the same finish.
2507.01.I.9 Doors must be solid core wood. Painted hollow metal doors are not allowed except for doors opening directly to the exterior.
2507.01.I.10 Exterior doors must be metal clad, self-closing with door stops, checks and panic hardware, if legal egress. All doors must be able to be held
open against an adjoining wall or open 180 degrees.
2507.01.J Operable Partitions
2507.01.J.1 Operable partitions must be standard steel construction with minimum 24 gauge steel faces and sound-retardant core assembled to a minimum
16 gauge reinforced steel frame and insulated to achieve acoustical performance specified.
2507.01.J.2 All operable partitions must be top-supported with drop-down floor seals. Provide a positive bulb-seal type mechanical closure (hinged closure not
acceptable) with minimum 250 lbs/113 kgs pressure.

2500-66 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2507.01.J.3 Provide hard surfaced, flush walls with sufficient structural support where operable partitions terminate to ensure proper bedding of joint seal.
2507.01.J.4 Operable partitions must be stacked behind a concealed door in a closet when not in use. Closet doors must match the surrounding wall finish.
2507.01.J.5 Operable partitions must include single passage doors between the various rooms.
2507.01.J.6 Acoustical seal all wiring and piping penetrations above operable wall.
2507.01.J.7 Operable partitions are allowed to be covered with decorative acoustical fabric, wall covering or timber finishes. Discrete metal edging strips must
be used to protect the finishes.
2507.01.K Rigging Points
2507.01.K.1 Rigging points (I bolts) must be provided in the ceiling for hanging temporary displays, lighting, etc.
2507.01.K.2 Rigging points must be provided every 20’-0”/6.0 m throughout the entire ceiling of the main ballroom.
2507.01.K.3 Points must allow a maximum load of 1,000 lbs/453 kgs as certified by a licensed engineer and the contractor.
2507.01.K.4 Points must have a tensile (breaking) strength of at least five times the working load. If the points are rated at 2,000 lbs/907 kgs, they must have
a tensile strength of 10,000 lbs/4,536 kgs.
2507.01.K.5 Provide strut system throughout the ballroom and along walls for cable picks and banners/signs with a maximum 250 lbs/113 kgs weight limit for
every 5‘-0”/1.5 m.
2507.01.K.6 Asia Pacific: Provide a 3 - 4 cm/30 - 40 mm C-section/profile/extruded lip aluminum extrusion throughout the perimeter of the ballroom for
hanging banners.
China: Not Applicable to this Brand
2507.01.K.7 All nuts and bolts used overhead must be rated and all wire rope clips and overhead hardware (eyebolts etc.) must be forged, unless approved
by the rigging supervisor. Rigging hardware must meet ASME B30.26-2010 , www.asme.org.
2507.01.K.8 A steel safety is required on each individual item suspended from the ceiling or any supporting structure or truss suspended from the ceiling
including items suspended utilizing polyester round slings or other synthetic sling.
2507.01.K.9 Facility panels (power, data and voice connections) must be installed above the ceiling next to a group of rigging points.
2507.01.K.10 All rigging points and facility panels must be concealed when not in use. Concealment method must be approved by Hilton.
2507.01.K.11 Rigging and dynamic loading is not permitted from the air wall tracks.
2507.01.K.12 Bridling between rigging points is not permitted.
2507.01.K.13 Any articulating/dynamic (i.e. moving) show or performance elements require an arrester device and a 10:1 safety factor.
2507.01.L Finish Options - Ballroom
2507.01.L.1 Americas: Floor: Carpet (broadloom and high definition CYP 48oz.). Carpet tile is only allowed in exhibit halls.
Asia Pacific | Europe: Floor: Carpet (Axminster broadloom). Carpet tile is allowed in exhibit halls.
China: Floor: Carpet (Axminster broadloom)
Middle East and Africa: Floor: Carpet (broadloom). Carpet tile is allowed in exhibit halls.
2507.01.L.1.a Base (minimum): 6"/150 mm wood - stain grade, stone

2500-67 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2507.01.L.2 Wall: Vinyl wallcovering, wood or special finish

2507.01.L.2.a A chair rail or wall finish and subsurface is required to withstand the wear and tear of chairs and table impact and abrasion without showing
damage.
2507.01.L.2.b Europe: Chair rails or other approved durable material/finish must be provided at 3’-0”/900 mm above the finished floor.
2507.01.L.3 Ceiling: Paint on gypsum, acoustic ceiling tile (30 percent maximum), coffered drywall ceiling
2507.01.L.3.a Acoustic ceiling tile inserts are only allowed in convention center properties with prior approval.
2507.01.L.3.b Ballrooms greater than 28,000 ft²/2,600 m² may be designed without a finished ceiling. Ballrooms without a finished ceiling must have the
ceiling area and mechanical equipment in an organized appearance and be painted a dark color to mask the view.
2507.01.L.3.c In ballrooms where gypsum board ceilings are required, large (minimum 48” x 96”/1.2 m x 2.4 m) sound absorbing panels with tight butt
joints may be provided in lieu of gypsum board if the panels appear to be gypsum board. The panels must not exceed 50 percent of the
room.
2507.01.L.3.d Not Applicable to this Brand
2507.01.L.3.e When automatic suppression systems are required (see section 2516.00) concealed type sprinkler heads must be utilized.
2507.01.M Electrical
2507.01.M.1 Gang all controls at a control interface adjacent to the guest entrance to each subdivision.
2507.01.M.2 All visible devices must be located as inconspicuously as possible, must be finished to match the surrounding surface and must be coordinated
with architectural finishes to insure that there is no obvious disruption in their placement or pattern.
2507.01.M.3 Provide four floor power outlets (socket outlets) per every 600 ft²/56 m².
2507.01.M.4 Provide ceiling mounted power outlets (socket outlets) with hinged covers for temporary lighting displays.
2507.01.M.5 Exit signs must be recessed and wall mounted whenever possible.
2507.01.M.6 Provide two power outlets (socket outlets) at no more than 20’-0”/6.0 m on center around perimeter walls. Maximum two outlets per circuit.
2507.01.M.7 Provide two single phase, 30 amp power outlets (socket outlets) in each ballroom subdivision.
2507.01.M.8 Provide one 60 amp, 3-phase power outlet (socket outlet) on a dedicated circuit for use in each ballroom.
2507.01.M.9 All electric cables and connections must be Underwriters Laboratories (www.ul.com) or local equivalent code rated for the amperage capacity
required for safe operation and must conform to appropriate local codes. All materials must be non-flammable and must conform to the Fire
Authorities’ regulations.
2507.01.M.10 Lighting for divisible ballrooms must be controlled by local dimmers and by remote dimmers allowing combined dimming control of subdivisions.
A minimum of five lighting presets must be provided.
Europe | Middle East and Africa: Lighting for divisible ballrooms must be controlled by a local lighting control panel and allowing combined
dimming control of subdivisions. Each sub-division's control panel must be able to function independently when the ballroom is sub divided, but
also be able to interface with the main dimming control of the ballroom. A minimum of five lighting presets must be provided.
2507.01.M.11 Lighting must be designed under the following criteria:

2500-68 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2507.01.M.11.a Provide wall sconces and decorative light fixtures in all ballrooms. Bottom of wall sconce must not be less than 6’-4”/1.95 m above the
finished floor. Chandelier size and hanging height must not interfere with projection and stage lighting.
2507.01.M.11.b Americas | Europe | Middle East and Africa: Provide dimmable lighting to light head table locations in each division.
2507.01.M.11.c Dimmer system must be linked to building automation system.
2507.01.M.12 Refer to Section 2514.08 for minimum light level requirements.
2507.01.N Technology
2507.01.N.1 Provide one outlet for a house telephone per subdivision.
2507.01.N.2 Americas | Europe | Middle East and Africa: Provide floor boxes for communications; quantity to be determined by size/division ability. Outlet
locations must also be located on the perimeter walls every 20’-0”/6.0 m. Each outlet must be wired to accommodate the following and terminate
in a six-way flush mount floor box:
Two four-pair 24-gauge Category 6 Inside wire for voice (RJ11).
Two four-pair 24-gauge Category 6 Inside wire for data (RJ45).
One two-fiber multi-mode (62.5/125).
Asia Pacific: Provide floor boxes for communications; quantity to be determined by size/division ability. Outlet locations must also be located on
the perimeter walls every 20’-0”/6.0 m. Each outlet must be wired to accommodate the following and terminate in a six-way flush mount faceplate
or floor box:
Four four-pair 24-gauge Category 6 Inside wire for voice (RJ11).
Three four-pair 24-gauge Category 6 Inside wire for data (RJ45).
One two-fiber multi-mode (62.5/125).
2507.01.N.3 Americas | Europe | Middle East and Africa: Provide one MATV outlet in each ballroom subdivision.
Asia Pacific: Provide one MATV outlet in each ballroom subdivision which must be linked to the AV room.
2507.01.N.4 A qualified specialist must design and present full a/v package for approval (ballroom & pre-function).
2507.01.N.5 Audio System
2507.01.N.5.a Equip the ballroom with quality distributed sound reinforcement system suitable for speech reinforcement and background music. All
speakers must be recessed ceiling type, inset wall mounted or of similar configuration. Spacing of loudspeakers must be approximately 1.0
times the distance from the ceiling to the floor. Amplification systems must be rated such that the number of loudspeakers connected to an
amplifier constitutes no more than 60 percent of the rated output of that amplifier. Loudspeakers must be high impedance tapped at 70 or
100V, with power tapped at no less those 15 watts. Circuit the loudspeakers so that speakers above the stage position may be switched off
to increase overall room gain before feedback. The use of 8 ohm speakers must be limited to areas where high SPL’s are needed.
2507.01.N.5.b The system must provide for multiple microphone and line level inputs from each room as well as providing for at least one line level return
to each room for the purpose of in‐room session recording. The DSP input configuration on the processing devices must provide for every
room input to be actively connected without need for physical patching. DSP devices must be interconnected globally utilizing the CobraNet
standard for transmitting audio and control signals via Ethernet connections. The system must also provide for the ability to virtually route
audio signals anywhere on property which will allow for routing of multiple BGM sources to their corresponding outputs.

2500-69 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2507.01.N.6 Audiovisual
2507.01.N.6.a The ballroom audio visual system must cater for the following:
2507.01.N.6.a.1 Projection and large screen display of Internet access and laptop computer screens, digital visualizers, electronic overhead projectors,
video conferencing, including all necessary auxiliary inputs, audio support for all of the above listed, lectern, microphones, radio
microphones (4No neck and 4No hand held) and wired microphones including all necessary auxiliary inputs.
2507.01.N.6.a.2 Background music system;
2507.01.N.6.a.3 Image monitoring at the lectern location;
2507.01.N.6.a.4 Touch Panel Remote Control system integrating all of the above plus electric screens, projector hoist systems, house lighting system,
voice evacuation and fire alarm system and electrically operated door closers, blinds or drapes.
2507.01.N.6.b The system must be designed to accommodate a number of subdivisions of the main ballroom space which may entail full provision of
services described to each subdivision, the essence being that each sub divided space can stand alone or be combined. The projectors
must retract into the ceiling void when not in use and the screens, if permanent, must also retract.
2507.01.N.6.c The ballroom must be fed by an integrated mixer/amplifier system having a minimum of 4 microphones per 3,229 ft²/300 m². Divisible rooms
must have the means to connect all rooms or operate separately.
2507.01.N.6.d The sound system electronics racks are to be located in the back of the house. The rack must be positioned so that it can be serviced from
the front and the rear without being moved. The ballroom sound system must be capable of producing 95dBa at 105 m above the floor. The
frequency response must be +1- 5dBa from 100Hz to 1000Hz.
2507.01.O Furniture, Fixtures and Equipment
2507.01.O.1 Asia Pacific | Europe | Middle East and Africa: Seating must be stack type chairs or better, with padded seats and backs upholstered with
commercial fabric and flex back with stacking bars. Chair seat must be a minimum of 16”/400 mm wide x 22”/560 mm deep.
Caribbean | Central America | Mexico | South America: Seating must be stack type chairs or better, with padded seats and backs upholstered
with commercial fabric and optional flex back with stacking bars. Chair seat must be a minimum of 16”/400 mm wide x 22”/560 mm deep.
North America: Seating must be stackable chairs (minimum of ten high) or better, with padded seats and backs upholstered with commercial
fabric and flex back with stacking bars. Chair seat must be a minimum of 16”/400 mm wide x 22”/560 mm deep.
2507.01.O.2 When natural daylight is provided, full blackout screens or electronically operated blackout drapery must be provided.

2507.02 Meeting Rooms

2507.02.A Meeting Room Requirements
Meeting rooms are required.
China: Meeting rooms and function rooms are required and must meet the minimum quantity and size requirements:
# Rooms < 250 251 to 350 351 to 450 451 to 600
Meeting Rooms Qty 4 - 538 ft²/50 m² each Qty 6 - 538 ft²/50 m² each Qty 6 - 538 ft²/50 m² each Qty 8 - 538 ft²/50 m² each
Function Rooms Qty 1 - 1,076 ft²/100 m² each Qty 2 - 1,076 ft²/100 m² each Qty 2 - 1,076 ft²/100 m² each Qty 4 - 1,076 ft²/100 m² each
2507.02.B Not Applicable to this Brand

2500-70 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2507.02.C Meeting Room Length/Width

Meeting rooms are not allowed to be more than twice as long as the narrowest dimension.
China: Meeting and function rooms are not allowed to be more than twice as long as the narrowest dimension.
2507.02.D Meeting Room Divisibility
Europe: At least one meeting room should be divisible to create a flexible layout.
2507.02.E Coat Storage/Coatroom
Americas | Europe | Middle East and Africa: All meeting rooms must have internal coat storage space or a central coatroom adjacent to the
meeting spaces where climate conditions dictate.
Asia Pacific: All meeting and function rooms must have internal coat storage space or a central coatroom adjacent to the meeting spaces where
climate conditions dictate.
2507.02.F Not Applicable to this Brand
2507.02.G Restroom Proximity
Provide convenient access to public restrooms.
2507.02.H Kitchen Access
Access must be provided from the kitchen or banquet pantry for food service to all meeting rooms. This access may, in part, be through the pre-
function area or banquet related guest circulation.
China: Access must be provided from the kitchen or banquet pantry for food service to all meeting and function rooms. This access may, in part, be
through the pre-function area or banquet related guest circulation.
2507.02.I Not Applicable to this Brand
2507.02.J Structural Columns/Stacking Operable Partitions
Structural columns and stacking operable partitions must not protrude more than 1’-6”/450 mm into the meeting room at any point.
China: Structural columns and stacking operable partitions must not protrude more than 1’-6”/450 mm into the meeting or function room at any point.
2507.02.K Strut System
Provide strut system throughout the meeting rooms and along walls for cable picks and banners/signs with a maximum 250 lbs/113 kgs weight limit
for every 5‘-0”/1.5 m.
2507.02.L Not Applicable to this Brand
2507.02.M Credenza
Asia Pacific | Europe | Middle East and Africa: A credenza is required. Provide area adjacent to entry door for a credenza. Credenza must be a
maximum of 34”/865 mm in height, have a minimum 40 liter under-counter refrigerator or minibar for complimentary water. Credenza may be built-in
or be freestanding. The top surface material must be compliant with Section 2515.04.

2500-71 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

Caribbean | Central America | Mexico | South America: A credenza is required. Provide area adjacent to entry door for a credenza. Credenza
must be a maximum of 34”/865 mm in height, have a minimum 40 liter under-counter refrigerator with glass door. Credenza may be built-in or be
freestanding. No folding or temporary tables can be used. The top surface material must be compliant with Section 2515.04.
North America: A credenza is required. Provide area adjacent to entry door for a credenza. Credenza must be a maximum of 34”/865 mm in height.
Credenza may be built-in or be freestanding. The top surface material must be compliant with Section 2515.04.
2507.02.N Doors
2507.02.N.1 Single doors must be a minimum of 3’-6”/1.0 m wide. Paired doors must be no less than 3’-0”/900 mm wide for each leaf. All doors must be
8’-0”/2.1 m high minimum.
2507.02.N.2 All entrance and service doors must have a tamper-proof, 180 degree, reverse, one-way viewer looking into the room.
2507.02.N.3 Interior doors must be solid-core wood. Painted hollow metal doors are allowed only at exterior exits. Exterior doors must be solid; glass doors
are not allowed on service or egress paths.
2507.02.N.4 All meeting room service doors must be no less than 3’-6”/1.10 m wide x 8’-0”/2.40 m high.
China: All meeting and function room service doors must be no less than 3’-6”/1.10 m wide x 8’-0”/2.40 m high.
2507.02.N.5 Asia Pacific: Meeting and function room service doors must have electronic locks, perimeter sound stripping, concealed hydraulic closers with
hold open capability, continuous hinges and kick plates on the meeting room side of the door that must blend with décor.
2507.02.N.6 Meeting room entrance doors must have electronic locks, decorative hardware, perimeter sound stripping, concealed hydraulic closers with hold
open capability and continuous hinges.
Asia Pacific: Meeting and function room entrance doors must have electronic locks, decorative hardware, perimeter sound stripping, concealed
hydraulic closers with hold open capability and continuous hinges.
2507.02.O Operable Partitions
2507.02.O.1 Operable partitions must be stacked behind a concealed door in a closet when not in use. Closet doors must match the surrounding wall finish.
2507.02.O.2 All operable partitions must be top-supported with drop-down floor seals.
2507.02.O.3 Provide a positive bulb-seal type mechanical closure (hinged closure not acceptable) with minimum 250 lbs/113 kgs pressure. Provide sufficient
structural support in abutting walls to compensate for this requirement.
2507.02.O.4 Provide hard surfaced, flush walls with sufficient structural support where operable partitions terminate to ensure proper bedding of joint seal.
2507.02.O.5 Operable partitions must be standard steel construction with minimum 24 gauge steel faces and sound-retardant core assembled to minimum 16
gauge reinforced steel frame, insulated to achieve acoustical performance specified.
2507.02.O.6 Operable partitions must include single passage doors between the various rooms. Door(s) must be 36"/900 mm and swing in both directions.
China: Operable partitions must include single passage doors between the various rooms.
2507.02.O.7 Seal all wiring and piping penetrations above operable partitions.
2507.02.O.8 Operable partitions are allowed to be covered with decorative acoustical fabric, wall covering or timber finishes. Discrete metal edging strips must
be used to protect the finishes.

2500-72 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2507.02.P Finish Options - Meeting Rooms

2507.02.P.1 Americas: Floor: Carpet (Axminster, broadloom and high definition CYP 48 oz.)
Asia Pacific | Europe | Middle East and Africa: Floor: Carpet (Axminster or broadloom)
2507.02.P.1.a Base (minimum): 6"/150 mm wood - stain grade
2507.02.P.2 Wall: Vinyl wallcovering, wood panels or special finish
2507.02.P.3 Ceiling: Paint on gypsum, acoustic ceiling tile (30 percent maximum), coffered drywall ceiling
2507.02.P.3.a In meeting rooms where gypsum board ceilings are required, large (minimum 48” x 96”/1.2 m x 2.4 m) sound absorbing panels with tight butt
joints may be provided in lieu of gypsum board if the panels appear to be gypsum board. The panels must not exceed 50 percent of the
room.
China: In meeting and function rooms where gypsum board ceilings are required, large (minimum 48” x 96”/1.2 m x 2.4 m) sound absorbing
panels with tight butt joints may be provided in lieu of gypsum board if the panels appear to be gypsum board. The panels must not exceed
50 percent of the room.
2507.02.P.3.b
Minimum ceiling heights for meeting rooms are as follows:

Area Finished Ceiling Height

Up to 500ft²/45 m² 9'-0”/2.75 m

500–1,000ft²/45-90 m² 10’-0”/3.0 m

1,000–3,000ft²/90-270 m² 12’-0”/3.7 m

3,000–5,000ft²/270-450 m² 15'-0”/4.6 m

China: Minimum ceiling heights for meeting and function rooms are as follows:
Area Finished Ceiling Height
Up to 500ft²/45 m² 9'-0”/2.75 m
500–1,000ft²/45-90 m² 10’-0”/3.0 m
1,000–3,000ft²/90-270 m² 12’-0”/3.7 m
3,000–5,000ft²/270-450 m² 15'-0”/4.6 m
2507.02.P.3.c When automatic suppression systems are required (see section 2516.00) concealed type sprinkler heads must be utilized.
2507.02.Q Not Applicable to this Brand
2507.02.R Electrical

2500-73 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2507.02.R.1 Lighting must be recessed with both direct and indirect LED lights, four-scene preset dimmer controlled with local bypass switching, direct lights
and wall wash to provide lighting for perimeter of room.
2507.02.R.2 Lighting for divisible meeting rooms must be controlled by local dimmers and by remote dimmers allowing combined dimming control of
subdivisions.
China: Lighting for divisible meeting and function rooms must be controlled by local dimmers and by remote dimmers allowing combined
dimming control of subdivisions.
Europe | Middle East and Africa: Lighting for divisible meeting rooms must be controlled by a local lighting control panel and allowing combined
dimming control of subdivisions. Each sub-division's control panel must be able to function independently when the ballroom is sub divided, but
also be able to interface with the main dimming control of the ballroom. A minimum of five lighting presets must be provided.
2507.02.R.3 Not Applicable to this Brand
2507.02.R.4 Refer to Section 2514.08 for minimum light level requirements.
2507.02.R.5 Not Applicable to this Brand
2507.02.R.6 Duplex power outlets (socket outlets), every 20’-0”/6.0 m on permanent walls, must be available for display purposes.
Caribbean | Central America | Mexico | South America: Duplex power outlets (socket outlets), every 12’-0”/3.6 m on permanent walls, must be
available for display purposes.
2507.02.R.7 Not Applicable to this Brand
2507.02.R.8 Provide four floor power outlets (socket outlets) per every 600 ft²/56 m². Floor boxes must be robust and resistant to loads up to 3000N. Floor
boxes must be finished in the same finish as the meeting room floor.
Europe | Middle East and Africa: Provide four floor power outlets (socket outlets) per every 600 ft²/56 m². Floor boxes must be robust and
resistant to loads up to 3000N, plastic floor boxes are not allowed. Floor boxes must coordinate with the color and finish of the ballroom floor as
close as possible. Extra deep floor boxes must be used in order to close completely when in use.
2507.02.R.9 All visible devices must be located as inconspicuously as possible, finished to match the surrounding surface and coordinated with architectural
finishes to insure that there is no obvious disruption in their placement or pattern.
2507.02.R.10 Provide two power outlets (socket outlets) at credenza.
2507.02.R.11 Exit signs must be recessed and wall mounted when possible.
Europe | Middle East and Africa: Exit signs must be recessed when possible.
2507.02.S Technology
Refer to Section 2507.08 Technology Infrastructure for audio visual requirements.
2507.02.S.1 Provide one outlet for a house telephone per subdivision.
2507.02.S.2 Not Applicable to this Brand
2507.02.S.3 Provide one outlet for a conference telephone in each meeting room.
2507.02.S.4 Americas | Europe | Middle East and Africa: Outlet locations must be available in each subdivision every 45 ft²/4.48 m² on the floor and
20’-0”/6.0 m on the wall. Each outlet must be wired to accommodate the following and terminate in a six-way flush mount faceplate or floor box:

2500-74 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

Two four-pair 24-gauge Category 6 Inside wire for voice (RJ11).

Two four-pair 24-gauge Category 6 Inside wire for data (RJ45).
Asia Pacific: Outlet locations must be available in each subdivision every 45 ft²/4.48 m² flush with the finished floor and 20’-0”/6.0 m on the wall.
Each outlet must be wired to accommodate the following and terminate in a six-way flush mount faceplate or floor box:
Two four-pair 24-gauge Category 6 Inside wire for data (RJ45).
2507.02.S.5 Each subdivision of a meeting room must be on a separate circuit to avoid overloading.
2507.02.S.6 Provide one MATV outlet in each meeting room subdivision.
China: Provide one MATV outlet in each meeting and function room subdivision.
2507.02.S.7 Audio visual
2507.02.S.7.a A control interface must be provided at the entry to each subdivision.
2507.02.S.7.b The following equipment must be provided:
2507.02.S.7.b.1 Projection screens (if permanent, must be motorized and ceiling recessed)
2507.02.S.7.b.2 Projector (if permanent, must be motorized and ceiling recessed)
2507.02.S.7.b.3 Conferencing telephone
2507.02.S.7.b.4 Not Applicable to this Brand
2507.02.S.7.b.5 Microphones
2507.02.S.7.c Projection screens must be capable of displaying the following video sources:
2507.02.S.7.c.1 Americas | Europe | Middle East and Africa: 2no. Laptop (integrated into table)
2507.02.S.7.c.2 Americas | Europe | Middle East and Africa: Television Feed
Asia Pacific: Provide for MATV
2507.02.S.7.c.3 Auxiliary feed (for connecting DVD Player and other devices)
2507.02.S.7.c.4 HDMI input
2507.02.S.7.d Screens must be provided for projection purposes in all meeting rooms. The screen size for all rooms must be determined by dividing the
distance from the screen to the furthest viewer by six for both horizontal and vertical dimensions.
China: Screens must be provided for projection purposes in all meeting and function rooms. The screen size for all rooms must be
determined by dividing the distance from the screen to the furthest viewer by six for both horizontal and vertical dimensions.
2507.02.S.7.e The screen must be 16:9 or 16:10 format. Controls for screens must be located at the same level as lighting controls and must be marked.
Screens must be installed so that the bottom of the open screen is no less than 3’11”/1.2 m above the floor.
2507.02.S.7.f When partitioned meeting rooms are opened to create one large room, the following options must be installed for the larger room:
China: When partitioned meeting and function rooms are opened to create one large room, the following options must be installed for the
larger room:
2507.02.S.7.f.1 Large Front Projection System

2500-75 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2507.02.S.7.f.2 A 12'-0”/3.6 m projection screen with a LED/LCD projector to provide a high quality integrated display solution.
2507.02.S.7.f.3 The projector must be capable of displaying the following video sources:
2507.02.S.7.f.3.a 3no. Laptop inputs – 1no. per floor box in each meeting room
2507.02.S.7.f.3.b Television Feed
2507.02.S.7.g Video sources must have an associated programmed audio output feed into the room audio system.
2507.02.T Furnishings, Fixtures and Equipment
2507.02.T.1 Asia Pacific | Europe | Middle East and Africa: Seating must be stackable chairs (minimum of eight high) or better, with padded seats and
backs upholstered with commercial fabric or better, flex back with stacking bars and leg bumpers. Stacking bars or ganging devices are optional.
Caribbean | Central America | Mexico | South America: Seating must be stackable chairs (minimum of eight high) or better, with padded seats
and backs upholstered with commercial fabric or better, and leg bumpers. Stacking bars or ganging devices are optional.
North America: Seating must be stackable chairs (minimum of ten high) or better, with padded seats and backs upholstered with commercial
fabric or better, flex back with stacking bars and leg bumpers. Stacking bars or ganging devices are optional.
2507.02.T.2 Permanent tabletops must be of a surface material that is compliant with Section 2515.04.
2507.02.T.3 Not Applicable to this Brand
2507.02.T.4 Provide wall-mounted artwork.
2507.02.T.5 Window Treatment
Refer to 2515.03 for additional requirements
2507.02.T.5.a Provide decorative window treatment with blackout capability.
2507.02.T.6 Provide a wardrobe or coat stand.

2507.03 Boardroom
2507.03.A Boardroom Requirements
A minimum of one boardroom is required.
2507.03.B Size Requirement
Boardrooms must be able to accommodate a minimum of 12 people.
China: Boardrooms must be a minimum size of 377 ft²/35 m² and accommodate a minimum of 12 people.
2507.03.C Coat Closet
Each boardroom must have a coat closet with doors, where climate conditions dictate.
2507.03.D Not Applicable to this Brand
2507.03.E Not Applicable to this Brand
2507.03.F Doors

2500-76 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2507.03.F.1 Boardroom entrance doors must swing flat against the pre-function wall. All doors must be a minimum of 3’-0”/900 mm wide by 8’-0”/2.4 m high.
2507.03.F.2 All entrance and service doors must have installed a tamper-proof, 180 degree, one-way viewer looking into the function space.
2507.03.F.3 Doors must be solid core wood. Painted hollow metal doors are not allowed.
2507.03.F.4 Boardroom entrance and service doors must have an electronic lock, concealed door closers with hold open capability and full perimeter sound
stripping.
2507.03.G Finish Options - Boardroom
2507.03.G.1 Americas: Floor: Carpet (Axminster, broadloom and high definition CYP 48 oz.)
Asia Pacific | Europe | Middle East and Africa: Floor: Carpet (Axminster or Broadloom)
2507.03.G.1.a Base (minimum): 6"/150 mm wood - stain grade
2507.03.G.2 Wall: Vinyl wallcovering, wood or special finish
2507.03.G.3 Ceiling: Paint on gypsum, coffered drywall ceiling
2507.03.G.3.a In boardrooms where gypsum board ceilings are required, large (minimum 48” x 96”/1.2 m x 2.4 m) sound absorbing panels with tight butt
joints may be provided in lieu of gypsum board if the panels appear to be gypsum board. The panels must not exceed 50 percent of the
room.
2507.03.G.3.b Provide a minimum ceiling height of 10’-0”/3.0 m in boardrooms.
2507.03.G.3.c When automatic suppression systems are required (see section 2516.00) concealed type sprinkler heads must be utilized.
2507.03.H Not Applicable to this Brand
2507.03.I Electrical
2507.03.I.1 Lighting must be recessed, ceiling mounted, preset dimmer controlled and must have wall washers to provide lighting for perimeter of the room.
Europe | Middle East and Africa: Lighting must be recessed, ceiling mounted, preset dimmer controlled and must have wall washers to provide
lighting for perimeter of the room. In the event of a fire alarm, the lighting must automatically pre-set to 100% on.
2507.03.I.2 Refer to Section 2514.08 for minimum light level requirements.
2507.03.I.3 Provide two power outlets (socket outlets) at no more than 12’-0”/3.7 m on center around perimeter walls.
2507.03.I.4 Provide floor power outlet (socket outlet) to accommodate requirement for power in conference table top.
2507.03.I.5 Provide two floor power outlets (socket outlets) per every 400 ft²/37 m².
2507.03.I.6 Provide two power outlets (socket outlets) at credenza.
2507.03.J Technology
2507.03.J.1 Provide a telephone outlet integrated into the boardroom table. Within the room outlets must be provided for speakerphone and fax.
2507.03.J.2 Provide one telephone outlet for house telephone. House telephone must dial directly to a permanently manned business center or office area.
2507.03.J.3 Each outlet at conference table must be wired to accommodate the following and terminate in a six-way flush mount faceplate.
2507.03.J.3.a Two four-pair 24-gauge Category 6 Inside wire for voice (RJ11)

2500-77 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2507.03.J.3.b Two four-pair 24-gauge Category 6 Inside wire for data (RJ45)
2507.03.J.4 Audio Visual (AV)
2507.03.J.4.a Boardrooms must be equipped with an AV conferencing system.
2507.03.J.4.b Provide a minimum of one wall mounted television with connectivity to MATV system and to boardroom table connection. Monitor size must
be scaled proportionately to the room capacity/dimensions. Televisions must comply with the sizes and specifications provided in Sections
713.00 and 2514.09.
2507.03.K Furnishings, Fixtures and Equipment
Furnishings, Fixtures and Equipment
2507.03.K.1 Provide a permanent conference table. Power outlets (socket outlets) and data outlets must be concealed and integrated into the table.
2507.03.K.2 Provide ergonomic chairs, fully upholstered with commercial grade fabric or leather, adjustable with armrests, swivel/tilt bases and casters.
Chairs must include a stopgap mechanism on arms.
2507.03.K.3 Provide a 34”/865 mm maximum high credenza/sideboard that is built-in or freestanding. The top surface material must comply with Section
2515.04.
2507.03.K.4 Asia Pacific | Europe | Middle East and Africa: Provide a refrigerator in the credenza.
2507.03.K.5 Not Applicable to this Brand
2507.03.K.6 Artwork must be provided.
2507.03.K.7
Window Treatment

Refer to 2515.03 for additional requirements.

2507.03.K.7.a Provide decorative window treatment with blackout capability.

2507.03.K.8 A silent wall clock must be provided.

2507.04 Not Applicable to this Brand

2507.05 Pre-Function Area
2507.05.A Pre-function area must be approximately 35 percent of all meeting facilities.
China: Pre-function area must be approximately 35 percent of all meeting facilities. Pre-function area to Grand Ballroom must be approximately 30
percent of Grand Ballroom. Pre-function area to Junior Ballroom must be approximately 25 percent of Junior Ballroom.
2507.05.B Pre-function to Lobby Access
Provide direct access from the hotel lobby to the pre-function area.
2507.05.C Pre-Function Service Access

2500-78 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

Provide service access from the banquet service corridor or the primary kitchen to the pre-function area.
2507.05.D Secondary Meeting Space Access
Provide direct access from boardrooms and secondary meeting space to the pre-function area.
2507.05.E Public Restroom Access
Provide direct access to public restrooms, telephones and coatroom.
2507.05.F Pre-function Public Entrance Connect
The pre-function area must adjoin and connect the primary public entrances to the meeting rooms and ballroom.
2507.05.G Exterior Access
Separate exterior access to the pre-function area is desirable but not required.
2507.05.H Size Requirement
The pre-function area results from the over sizing of guest circulation within the function spaces rather than the assignment of a specific and
separate space for that purpose. It must be sized appropriately for the likely number of occupants.
2507.05.I Minimum Width
The minimum width of the pre-function area must be 25-30 percent of the depth of the largest adjacent function space.
2507.05.J Not Applicable to this Brand
2507.05.K Not Applicable to this Brand
2507.05.L Width at Ballrooms & Meeting Rooms
Pre-function area must not be less than 8’-0”/2.4 m wide at ballrooms and meeting rooms.
2507.05.M Break Out Areas
Provide enlarged sections in pre-function areas to serve as break out areas. Minimum breakout area must be 450 ft²/41.8 m².
2507.05.N Exterior Windows
Provide exterior windows in pre-function area if possible.
2507.05.O Doors
Doors must be solid core wood and a minimum of 3’-0”/915 mm wide x 8’-0”/2.4 m high. Painted hollow metal doors are not allowed.
2507.05.P Finish Options - Pre-Function Area
2507.05.P.1 Asia Pacific | Europe: Floor: Carpet (Axminster broadloom), natural stone, wood - tongue and groove
Canada | Puerto Rico | United States: Floor: Carpet (broadloom and high definition CYP 48 oz.), natural stone, porcelain tile, wood - tongue
and groove
Caribbean | Central America | Mexico | South America: Floor: Carpet (broadloom and high definition CYP 48 oz.), natural stone, wood -
tongue and groove
Middle East and Africa: Floor: Carpet (broadloom), natural stone, wood - tongue and groove

2500-79 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2507.05.P.1.a Base (minimum): 6"/150 mm wood

2507.05.P.2 Wall: Vinyl wallcovering
Asia Pacific | Europe: Wall: Vinyl wallcovering, hard surface
2507.05.P.3 Ceiling: Paint on gypsum, coffered drywall ceiling, acoustic ceiling tile (30 percent maximum)
2507.05.P.3.a In pre-function areas where gypsum board ceilings are required, large (minimum 48” x 96”/1.2 m x 2.4 m) sound absorbing panels with tight
butt joints may be provided in lieu of gypsum board if the panels appear to be gypsum board. The panels must not exceed 50 percent of the
room.
2507.05.P.3.b Minimum ceiling height in the pre-function area must be 10’-0”/3.0 m.
2507.05.P.3.c When automatic suppression systems are required (see section 2516.00) concealed type sprinkler heads must be utilized.
2507.05.Q Electrical
2507.05.Q.1 Provide two power outlets (socket outlets) at 50’-0”/15.0 m on center for cleaning.
2507.05.Q.2 Provide two power outlets (socket outlets), telephone outlet and Internet access connections at seating areas for laptop use. Outlets must be
easily accessible for guest use and not hidden from view.
2507.05.Q.3 Provide six power outlets (socket outlets) at the entrance to each meeting room subdivision for beverage service set-up.
2507.05.Q.4 Americas | Asia Pacific: Lighting must be a combination of recessed fixtures and decorative lighting on four stage preset dimmer controls with
local bypass switching.
Europe | Middle East and Africa: Lighting must be a combination of recessed fixtures and decorative lighting on four stage preset dimmer
controls with local bypass switching. In the event of a fire alarm, the lighting must automatically pre-set to 100% on.
2507.05.Q.5 Not Applicable to this Brand
2507.05.Q.6 Refer to Section 2514.08 for minimum light level requirements.
2507.05.R House Telephone Outlets
Provide outlets for house telephones adjacent to the public restrooms.
2507.05.S Entrance Telephone Outlets
Provide telephone outlets adjacent to each meeting room entrance.
2507.05.T Furniture Requirements
Provide soft seating areas off of pre-function area to serve as breakout spaces.
2507.05.U Artwork and Mirrors
Artwork is required.

2507.06 Meeting Support Areas

2507.06.A Business Center

2500-80 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2507.06.A.1 Americas | Europe | Middle East and Africa: A business center is optional. If provided, the self service business center must be available for
guest use 24-hours a day, year-round, a minimum of 100 ft²/9.3 m² and conveniently located near the meeting facilities.
Asia Pacific: A business center is optional. If provided, the business center must be a minimum of 500 ft²/46.45 m² or 2 ft²/185 mm² per
guestroom, whichever is greater. Business centers must be full service (manned) and located at the entrance to the meeting facilities.
2507.06.A.2 Self service business center amenities may be provided in an open guest area with prior approval.
2507.06.A.3 Business centers are required to be full service (manned) when the hotel is a Convention Center hotel, an Executive Meeting Center hotel or has
more than 30,000 ft²/2,780 m² of function space (inclusive of the ballroom, boardroom and meeting rooms, not the pre-function space). Manned
centers must be a minimum of 500 ft²/46.45 m² or 2 ft²/185 mm² per guestroom, whichever is greater. Manned centers must be located at the
entrance to the meeting facilities.
2507.06.A.4 Not Applicable to this Brand
2507.06.A.5 Not Applicable to this Brand
2507.06.A.6 When enclosed, the entry door to the business center must have a minimum half glass vision panel and be a minimum of 3’-0”/915 mm wide x
8’-0”/2.4 m high. Additional window sidelights must be provided adjacent to the door to provide an open and secure feeling to the area.
2507.06.A.7 Finish Options - Business Center
2507.06.A.7.a Americas: Floor: Carpet (broadloom and high definition CYP 48 oz.)
Asia Pacific | Europe: Floor: Carpet (Axminster broadloom)
Middle East and Africa: Floor: Carpet (broadloom)
2507.06.A.7.a.1 Base (minimum): 6"/150 mm wood - stain grade
2507.06.A.7.b Wall: Vinyl wallcovering
2507.06.A.7.c Ceiling: Paint on gypsum, acoustic ceiling tile (30 percent maximum)
2507.06.A.7.d When automatic suppression systems are required (see section 2516.00) concealed type sprinkler heads must be utilized.
2507.06.A.8 Provide a minimum of two flat screen PC workstations with a printer, one laptop station and low level privacy screens or tablets (where
permitted). PC workstations must be a minimum of 30 ft²/2.78 m² each. Hotels with more than 250 rooms must add one workstation and related
equipment for each additional 250 keys.
2507.06.A.9 When a manned business center is provided it must include a reception desk, a total of three PC workstations (minimum), work counter and a
seating area.
2507.06.A.10 Wall and base cabinets must be furniture quality with all exposed surfaces made of wood. The top surface material must be compliant with
Section 2515.04.
2507.06.A.11 Provide a securable closet or cabinet for supply storage.
2507.06.A.12 Not Applicable to this Brand
2507.06.A.13 Electrical

2500-81 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2507.06.A.13.a Provide a minimum of four convenience power outlets (socket outlets) below counter for required equipment at each workstation and four
convenience power outlets (socket outlets) above the counter for guest equipment.
2507.06.A.13.b Power must be provided for the specified printer and fax machine.
2507.06.A.13.c Provide a minimum of ten power outlets (socket outlets) at the reception area.
2507.06.A.13.d Not Applicable to this Brand
2507.06.A.13.e Lights in business center area must be on keyed switches or controlled at the circuit breaker so that they remain on at all times.
2507.06.A.13.f Refer to Section 2514.08 for minimum light level requirements.
2507.06.A.14 Technology
2507.06.A.14.a Provide a minimum of one outlet for a house telephone.
2507.06.A.14.b Provide data/telephone outlets at each PC and laptop workstation.
2507.06.A.14.c Provide a minimum of six data/telephone outlets at the reception area.
2507.06.A.15 Furniture, Fixtures and Equipment
2507.06.A.15.a Refer to Section 729.00 - Business Center for equipment requirements.
2507.06.A.15.b All task chairs must be ergonomically designed with casters, arms and fully upholstered seats and backs. The required number of chairs is
equal to the number of required workstations, plus one for the laptop station.
2507.06.A.15.c A minimum of two pieces of artwork is required.
2507.06.A.15.d Provide a minimum of two lounge chairs.
2507.06.B Meeting Storage
Meeting/Ballroom Storage
2507.06.B.1 Americas | Europe | Middle East and Africa: Provide storage room area equal to 15 percent of ballroom/meeting room areas on the same floor
level when possible.
Asia Pacific: Provide storage room area equal to 30 percent of ballroom size on the same floor level when possible.
Caribbean | Central America | Mexico | South America: Provide storage room area equal to 20 percent of ballroom/meeting room areas on the
same floor level when possible.
China: Provide storage room area equal to 10 percent of the total area of event space (excluding prefunction) on the same floor level when
possible.
2507.06.B.2 Meeting/ballroom storage must open directly to the service corridor.
2507.06.B.3 Direct access from the meeting/ballroom storage to the ballroom or meeting rooms is not desirable.
2507.06.B.4 If ballroom and meeting rooms are provided in more than one location in the hotel, a meeting/ballroom storage area must be apportioned to each
area in accordance with the amount of function space provided in that area.

2500-82 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2507.06.B.5 Doors to the meeting/ballroom storage must be a pair of securable, 3’-0”/900 mm wide x 6’-8”/2.0 m high doors with automatic door closer,
lockset, kick plate and hold open feature. Secondary access may be provided through a single 3’-6”/1.1 m door.
2507.06.B.6 Mechanical equipment, electrical panels, sound control panels or equipment racks and other audiovisual equipment must not be located within
the meeting/ballroom storage.
2507.06.B.7 Finish Options - Meeting/ Ballroom Storage
2507.06.B.7.a Floor: Steel troweled concrete, hardened and sealed
2507.06.B.7.a.1 Base (minimum): 4"/100 mm vinyl
2507.06.B.7.b Wall: Paint
2507.06.B.7.b.1 Provide protection to meeting/ballroom storage walls with a 48”/1.2 m high laminated or fiber reinforced panel wainscot applied to
gypsum board partitions.
2507.06.B.7.c Ceiling: Paint on gypsum, painted structure
2507.06.B.7.c.1 Provide a 10’-0”/3.0 m minimum ceiling height in the meeting/ballroom storage.
2507.06.B.8 Lighting fixtures must have a protective wire or plastic enclosure.
2507.06.B.9 Refer to Section 2514.08 for minimum light level requirements.
2507.06.B.10 Provide two power outlets (socket outlets) adjacent to entrance.
2507.06.C Meeting Registration Desk
2507.06.C.1 Meeting registration desk is optional. If provided, must be located in the pre-function area adjacent to the entrance and ballroom.
2507.06.C.2 Provide a method of concealing registration desk when not in use.
2507.06.C.3 Registration desk must consist of a 3’-0”/900 mm wide counter, 3’-0”/900 mm above the finished floor with securable storage cabinets and
drawers under the counter.
2507.06.C.4 Finishes
2507.06.C.4.a The front of the meeting registration desk must be finished with natural wood, tile, stone or approved decorative material.
Asia Pacific: The front of the meeting registration desk must be finished with natural wood, one piece of solid surface material, stone or
approved decorative material.
2507.06.C.4.b The top of the meeting registration desk must be a material compliant with Section 2515.04.
2507.06.C.4.c All cabinet surfaces must be plastic laminate or better.
2507.06.C.5 Not Applicable to this Brand
2507.06.C.6 Refer to Section 2514.08 for minimum light level requirements.
2507.06.C.7 Provide two power outlets (socket outlets), telephone and property management system outlets adjacent to counter at each end.
Asia Pacific: Provide two power outlets (socket outlets), a universal power outlet (socket outlet), telephone and property management system
outlets adjacent to counter at each end.

2500-83 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2507.06.D Coat Room

2507.06.D.1 A coat room is required adjacent to the pre-function area as well as adjacent to restaurant and bar where climate required.
2507.06.D.2 Coat room must consist of reception counter at 36”/900 mm above the finished floor that may be fully closed off when not in operation.
2507.06.D.3 The front of the coat room counter must be finished with natural wood, tile, marble or approved decorative material.
2507.06.D.4 The top surface of the coat room counter must be a material that is compliant with Section 2515.04.
2507.06.D.5 Provide an opening in counter for self service and a lift flap and gate (full counter) for attendant.
2507.06.D.6 Provide adjustable shelving under-countertop. All cabinet surfaces must be wood.
2507.06.D.7 Finish Options - Coat Room
2507.06.D.7.a Floor: Carpet (broadloom)
2507.06.D.7.a.1 Base (minimums): 4"/100 mm wood, natural stone, through body synthetic
2507.06.D.7.b Wall: Vinyl wallcovering
2507.06.D.7.c Ceiling: Acoustic ceiling tile, paint on gypsum
2507.06.D.8 Provide built-in coat racks inside an enclosed room accessed by a 3’-0”/900 mm wide door.
2507.06.E Public Restroom Requirements
Provide a minimum of 1:75 pax based on occupancy load calculation public restrooms for the meeting facilities for areas where there are no code
specifications. Ratio to be split 50-50% between male and female.

2507.07 Not Applicable to this Brand

2507.08 Technology Infrastructure
2507.08.A Audiovisual System
2507.08.A.1 The complete audiovisual system must be designed by a specialist/consultant qualified in the field and approved by Hilton.
2507.08.A.2 The audiovisual system must be comprised of a multi-zoned sound distribution system, visual display projectors and screens, associated cabling
infrastructure and control interlinks with the immediate environment.
2507.08.A.3 Centrally locate head end equipment for AV, IT and MATV systems.
2507.08.A.4 Show power, AV/IT connectivity and connectivity for video production vehicles must be located on the exterior of the building.
2507.08.A.5 Provide an audio system with DSP signal flow and functional quality.
2507.08.A.6 Touch Screen user interface must be designed for ease of use for non-AV team members as well as hotel end users must be considered during
Graphic User Interface (GUI) design and control software programming.
2507.08.A.7 Provide multiple satellite receivers for background music and other television channels with the ability to send these signals to individual meeting
rooms via CAT6 tie lines.
2507.08.A.8 CAT6 tie line patch bay between all meeting rooms, pre-function space and outdoor function space to main AV head-end room.

2500-84 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2507.08.A.9 Touch panel controllers must be provided on walls in every room with the capability to control house lights, house sound and background music.
2507.08.A.10 Remote house light controllers must be provided.
2507.08.B Audio System
2507.08.B.1 The audio system(s) must be centralized, utilizing DSP audio processing devices that must be interconnected providing control over the entire
property. The system must provide audio processing and control for all spaces which have sound reinforcement capabilities including but not
limited to:
2507.08.B.1.a meeting rooms
2507.08.B.1.b boardrooms
2507.08.B.1.c ballrooms
2507.08.B.1.d pre-function spaces
2507.08.B.1.e restaurants
2507.08.B.1.f bars
2507.08.B.1.g executive lounge
2507.08.B.1.h fitness center/spa
2507.08.B.1.i indoor pools
2507.08.B.1.j business center
2507.08.B.1.k public spaces including but not limited to atrium, lobby and public restrooms
2507.08.B.1.l outdoor spaces including but not limited to porte cochere, pools and patios
2507.08.B.1.m all spaces that will have installed speakers for audio reinforcement.
2507.08.B.2 I/O locations must be placed so that the cabling does not cross guest passageways. Equipment racks must be located either in dedicated
audiovisual equipment rooms or share the voice/data IDF locations. Due to the DSP systems being networked based, operation may be obtained
from multiple locations with network access.
2507.08.B.3 The sound system must reproduce show sound, from transmitted or recorded material, voice enhancements through microphones, background
music and facilities for the hard of hearing. Touch panel remote control systems integrated with electric screens and projection hoist systems
must be provided.
2507.08.B.4 The system must be capable of producing a full range sound from 40 hertz to 18 kilohertz, averaging 95 dB SPL evenly across the listening area.
Local control providing appropriate zoning of the sound level must be provided. System sensitivity must be specified as 90 decibels at/watt at 1
meter. Speakers must be wide angle, flush fitting, ceiling mounted, 10”/265 mm diameter with a metal grille finished to match the ceiling. These
must be supplemented with provision for the connection of floor mounted speakers via the microphone/speaker outlet plates at regular intervals
around the room.
2507.08.B.5 The system must include a hard disk replay system capable of receiving updates online via modem. The system must be complete with cabling
buried in the building fabric to ceiling speakers, volume controllers and a floor buried induction loop system.

2500-85 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

Asia Pacific: The system must include a hard disk replay system capable of receiving updates online via modem. The system must be complete
with cabling buried in the building fabric to ceiling speakers, volume controllers and a floor buried induction loop system. A separate AV control
room must be provided. An opening window onto the main room maybe provided to enable feedback to the sound engineers. The room must be
sized to accommodate a maximum of six people during a function. The AV control room must have a minimum 10No twin 13A rated switched
socket outlets to the work area. The AV room must additionally house the lighting system dimmer, rack, Category 6 Patching facility, BNC cabling
patching facility and computer RF Converter. The system must include a hard disk replay system capable of receiving updates online via modem.
2507.08.C Control Interfaces
2507.08.C.1 Control interfaces must be provided in each zone to enable intuitive control of the source select and volume controls, without allowing users to
adjust critical pre-set settings.
2507.08.C.2 A central master control interface at the system equipment racks must be provided allowing local zone settings to be overridden and zones to be
combined in any configuration required.
2507.08.C.3 The user interface must consist of a customized keypad designed to provide the basic room operations such as system on/off, source select,
volume up/down/mute and architectural lighting control. The keypad is allowed to be wall mounted with a tamper proof cover or mounted in a
lectern to provide presenters with the necessary control.
2507.08.C.4 In larger more complex areas, there must be a technician panel based around an approximately 10”/250 mm wireless touch panel. The system
must provide intuitive control of all aspects of the AV system. It must also provide a room mode page whereby the technician can set up any
conference suite configuration through a bespoke graphical representation of the various conference suite configurations.
2507.08.D Dimming Systems
2507.08.D.1 Each room must have a discretely located multi-channel dimming rack providing multiple channels per room.
2507.08.E Network Infrastructure for Internet Access
2507.08.E.1 Four CAT6 drops to each wall, floor box and two drops on the ceiling locations run back to patch bays on the data network.
2507.08.E.2 IDF patch bays cross connected with six CAT6 copper cables between IDF locations. Distances exceeding 330'-0"/100.0 m require fiber.
2507.08.E.3 6 strand fiber from MDF location to each IDF location servicing meeting rooms.
2507.08.E.4 Two CAT6 drops per location in corridor and pre-function areas run back to IDF.
2507.08.E.5 MDF and IDF locations distributed in locations that will accommodate runs less than 330’-0”/100.0 m to any meeting room location.
2507.08.E.6 MDF and IDF locations to include proper cooling.
2507.08.E.7 MDF and IDF locations to include a minimum of a 20 amp service.
2507.08.E.8 MDF and IDF locations to be sized based on quantity of Telco racks and equipment with clearance to walk entirely around rack.
2507.08.E.9 PSAV office to have CAT6 connectivity to IDF location.

2508.00 Recreational Facilities

2508.01 Fitness Center

2500-86 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2508.01.A Fitness Center Requirement

All properties must have a fitness center designed by a professional fitness consultant.
All fitness centers must complete a full and comprehensive renovation of the Fitness Center every six years including full FF&E, cardio and strength
replacement. The fitness team must approve renovation plans.
2508.01.B Not Applicable to this Brand
2508.01.C Approval
The Hilton fitness team must approve the floor plan, equipment and layout. Finishes must be approved by the Design team.
2508.01.D Size Requirement
Americas | Europe | Middle East and Africa: The fitness center must comply with the minimum size requirements in accordance with the schedule
set forth below:
1. 0 – 150 keys = minimum 1,000 ft²/93 m²
2. 151 – 300 keys = minimum 1,200 ft²/112 m²
3. 301 – 450 keys = minimum 1,500 ft²/139 m²
4. 451 – 1,000 keys = minimum 1,800 ft²/167 m²
5. Greater than 1,000 keys add an additional 3 ft²/93 m² per key
In addition to the fitness center each hotel is required to have a minimum of three Five Feet to Fitness rooms. Refer to Section 2508.01.Q for details.
Asia Pacific: The fitness center must comply with the minimum size requirements in accordance with the schedule set forth below:
1. 0 – 150 keys = minimum 1,000 ft²/93 m²
2. 151 – 300 keys = minimum 1,200 ft²/112 m²
3. 301 – 450 keys = minimum 1,500 ft²/139 m²
4. 451 – 1,000 keys = minimum 1,800 ft²/167 m²
5. Greater than 1,000 keys add an additional 3 ft²/93 m² per key
In addition to the fitness center each hotel may provide Five Feet to Fitness rooms. Refer to Section 2508.01.Q for details.
2508.01.E Larger Hotel Requirements
In larger hotels and certain markets the areas listed may be expanded, based upon Hilton requirements.
2508.01.F Not Applicable to this Brand
2508.01.G Required Zones
The Fitness Center layout must include the following zones:
• Entry Zone: Fitness centers over 600 ft²/56 m² must have a designated Entry Zone. The entry zone is to be clear of equipment and provide direct
access to the towel station.
• Provide a dedicated area with brand approved faux wood/faux marble flooring with a rubber underlayment.
• Cardio Zone: Cardio units grouped together facing the same direction.
• Provide a dedicated area with brand approved faux wood/faux marble flooring with a rubber underlayment.
• Required framed mirror.

2500-87 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

• Strength Zone: Space for strength units.

• Provide brand approved rubber flooring in strength training areas.
• Required framed mirror.
• Stretch Zone: Open floor space designated for stretching is required. The Stretch Zone must be outside of transition areas and have adequate
space for stretching and utilization of core and balance equipment.
• Provide a dedicated area with brand approved faux wood/faux marble flooring with a rubber underlayment.
• Required framed mirror.
2508.01.H Securable & Spa Adjacent
The fitness center must be securable and located adjacent to the spa (if applicable) and have convenient access to the pool area and restroom
facilities.
2508.01.I Not Applicable to this Brand
2508.01.J Doors and Windows
2508.01.J.1 The fitness center door must have a pair of 3’-0”/900 mm wide x 8’-0”/2.4 m high frameless glass doors, large view panel doors or a solid door
with side lights.
2508.01.J.2 Windows must be provided when possible.
2508.01.J.3 Semi-private window treatments must be present on guest facing corridors and exterior facing windows.
2508.01.K Finish Options - Fitness Center
2508.01.K.1 The fitness center finishes must be reviewed and approved by the Hilton Design team.
2508.01.K.2 Floor: Flooring must be submitted as part of the design review package and use the following spec: Rubber rolled good in the strength and
functional zones at least 8 mm thick. Wood vinyl over rubber backing in cardio and entry zones at least 7 mm thick.
2508.01.K.2.a Base: wood, through body synthetic
2508.01.K.2.b Caribbean | Central America | Mexico | South America: Vinyl flooring is allowed with prior approval from Hilton.
2508.01.K.3 Wall: Paint
2508.01.K.3.a Designer choice for color scheme must be approved by the Hilton Design team.
2508.01.K.4 Ceiling: Paint on gypsum
2508.01.K.4.a Asia Pacific | Europe | Middle East and Africa | South America: Provide 24” x 24”/600 mm x 600 mm white mineral fiber ceiling tiles and
painted plasterboard perimeters and painted, skim coated plasterboard to bulkheads.
2508.01.K.4.b Ceiling height must be 9’-0”/2.75 m or higher.
2508.01.K.4.c When automatic suppression systems are required (see section 2516.00) concealed type sprinkler heads must be utilized.
2508.01.L Not Applicable to this Brand
2508.01.M Electrical

2500-88 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2508.01.M.1 Provide wall mounted uplighters and ceiling mounted recessed down lighters with feature accent lighting to highlight towel service station and
wood framed mirrors.
2508.01.M.2 Lights for the fitness center must be on keyed switches or controlled at the circuit breaker so that they remain on at all times.
2508.01.M.3 Refer to Section 2514.08 for minimum light level requirements.
2508.01.M.4
A grounded power outlet (socket outlet), CAT6 cable and coaxial cable are required for each piece of cardio equipment. Label the grounded
outlet. The power supply and cables must be home run to each piece of equipment. Refer to Section 502.00 - Fitness Center for equipment
requirements.

2508.01.M.5 A cable management system is required to conceal the power and coaxial cable.
2508.01.M.6 Americas | Asia Pacific | Europe: Each treadmill must have a dedicated circuit with a NEMA power outlet (socket outlet). Where power supply
is unstable, all fitness equipment that is electrically powered must have a minimum of 20 minutes UPS backup.
Middle East and Africa: Each treadmill must have a dedicated circuit with a NEMA power outlet (socket outlet).
2508.01.M.7 Flush mounted floor outlets must be incorporated for any equipment that is not adjacent to a wall.
2508.01.M.8 Provide approximately 5db’s of signal strength for each personal viewing LED/LCD screen on equipment.
2508.01.M.9 Provide one convenience power outlet (socket outlet) mounted 7’-0”/2.1 m above the finished floor for wall clock.
2508.01.N House Telephone Outlets
Americas: An emergency telephone is required. The emergency telephone must be mounted 48”/1.2 m maximum above the finished floor. The
telephone must have a red casing. The telephone must allow direct calls to outside Emergency Responders and to a location that is manned
24-hours a day unless the local jurisdiction requires otherwise. The telephone must comply with Brand Standard 702.01.A – Emergency Services.
Asia Pacific | Europe | Middle East and Africa:
An emergency telephone is required. The emergency telephone must be mounted 48”/1.2 m maximum above the finished floor. The telephone must
have a red casing. The telephone must allow direct calls to outside Emergency Responders and to a location that is manned 24-hours a day unless
the local jurisdiction requires otherwise. The telephone must comply with Brand Standard 702.01.A – Emergency Services.
2508.01.O Technology
2508.01.O.1 A minimum of one wall-mounted television is required. Televisions must comply with the sizes and specifications provided in Section 713.00.
Each television requires a grounded power outlet (socket outlet), CAT6 cable and coaxial cable.
2508.01.O.2 Personal viewing screens in cardio equipment are required and must comply with the specifications provided in Section 713.00.
2508.01.P Furniture, Fixtures and Equipment
2508.01.P.1 Refer to Section 502.00 - Fitness Center for a list of required equipment.
2508.01.P.2 Not Applicable to this Brand
2508.01.P.3 All fitness equipment clearances as specified in the Hilton floor plan layout and by the manufacturer at installation must be maintained in
accordance with the plans provided at installation.

2500-89 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2508.01.P.4 Contact the Hilton Fitness Team for assistance with a floor plan layout identifying placement and quantities of equipment.
2508.01.P.5 Not Applicable to this Brand
2508.01.P.6 An Orion (or equivalent) towel cabinet is required. Refer to the Fitness Guide on https://designinformation.hilton.com for required specifications.
2508.01.P.7 Not Applicable to this Brand
2508.01.P.8 Mirrors
2508.01.P.8.a Framed mirrors must be present in the cardio, dumbbell, and stretch zones. Quantity is based on room dimensions and Hilton fitness dept.
floor plan layout. Shatter proof mirror glass to be purchased locally. Specifications may be found in the Fitness Guide on
https://designinformation.hilton.com.
2508.01.Q Five Feet to Fitness
Americas | Europe | Middle East and Africa: Refer to https://fivefeettofitness.hilton.com for required buildout, equipment and FF&E.
2508.01.Q.1 Americas | Europe | Middle East and Africa: Each hotel is required to implement a minimum of three "Five Feet to Fitness” rooms. Additional
Five Feet to Fitness rooms are recommended for larger hotels. Contact Hilton Fitness for further recommendations. Prior to implementation, the
hotel must obtain an approved layout from the Hilton Fitness Team.
2508.01.Q.2 Americas | Europe | Middle East and Africa: Five Feet to Fitness requires approximately 100 ft²/10 m² and may require the removal of the soft
seating area of the guest room depending upon room size and design. All Five Feet to Fitness rooms must have a layout approved by Hilton
Fitness and may not alter the floor plan in any way without prior approval from Hilton Fitness.
2508.01.Q.3 Americas | Europe | Middle East and Africa: Flooring: ECORE Terrain RX 7 mm thick.
2508.01.Q.4 Americas | Europe | Middle East and Africa: Blackout shades are required.
2508.01.Q.5 Americas | Europe | Middle East and Africa: Minimum ceiling heights:
Streamline Bay – no minimum ceiling height
Monkey Bar Bay – minimum 95"/2.4 m
Deluxe Pull Up Bay – minimum 112"/2.8 m
2508.01.Q.6 Americas | Europe | Middle East and Africa: Refer to Section 318.00 for equipment requirements.
2508.01.Q.7 Americas | Europe | Middle East and Africa: Provide power outlets (socket outlets) and Cat 6 cabling behind the rig.
2508.01.Q.8 Americas | Europe | Middle East and Africa: In addition to the guestroom HVAC requirements an ionization system must be mounted in the
supply discharge of the air handling unit. The air quality system must be AtmosAir FC-100 or equal.

2508.02 Spa
2508.02.A Spa Requirement
A spa facility is optional. If provided it must meet all requirements in this section.
2508.02.B Urban and Resort Spa Requirements
Urban and Resort spa standards are outlined below:
Resorts Only: Resort spa standards are outlined below:

2500-90 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2508.02.B.1 Urban Spa

2508.02.B.1.a Must be a minimum 4,000 ft²/372 m² (not including fitness center, pool and/or full service salon).
2508.02.B.1.b Provide a total of four treatment rooms including one double occupancy room.
2508.02.B.1.c A separate nail area is optional.
2508.02.B.1.d Not Applicable to this Brand
2508.02.B.1.e Provide relaxation lounge, one thermal experience (sauna, steam), and separate men's and women's locker room.
2508.02.B.2 Resort Spa
2508.02.B.2.a Must be a minimum 4,000 ft²/372 m² (not including fitness center, pool and/or full service salon).
2508.02.B.2.b Provide a total of four treatment rooms including one double occupancy room.
2508.02.B.2.c Separate nail area is optional.
2508.02.B.2.d Not Applicable to this Brand
2508.02.B.2.e Provide relaxation lounge, one thermal experience (sauna, steam), and separate men's and women's locker room.
2508.02.C Larger Spa Requirements
If urban or resort spas exceeds minimum 4,000 ft², these requirements may change accordingly with approval of the Hilton spa team, i.e. - number of
showers, wash basins and water closets, and point of sale systems.
2508.02.D Not Applicable to this Brand
2508.02.E Not Applicable to this Brand
2508.02.F Not Applicable to this Brand
2508.02.G Not Applicable to this Brand
2508.02.H Not Applicable to this Brand
2508.02.I Approval
The spa must meet all minimum standards, be designed by an approved professional spa designer and approved by Hilton.
2508.02.J Fitness Center Access
The spa facility must have direct or convenient access to the fitness center which will include separate men’s and women’s restrooms and locker
facilities.
2508.02.K Door
The spa entrance door must be a minimum of 3’-0”/915 mm wide x 8’-0”/2.4 m high and have a large view panel or side light.
2508.02.L Required Facilities
The spa must have the following facilities:
2508.02.L.1 Reception/Retail Area

2500-91 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2508.02.L.1.a Provide a seating area with a minimum of two seats located in/near the reception lobby. More seats may be required based on size of the
spa/hotel.
2508.02.L.1.b The reception desk must not be higher than 42”/1.07 m on the customer side. Work surface for staff side must be 36’’/900 mm.
2508.02.L.1.c Provide two point of sale stations at the primary reception desk with spa scheduling software that interfaces with the OnQ® property
management system.
2508.02.L.1.d Provide two restricted telephone lines at reception desk, which do not allow inbound calls or reservations.
2508.02.L.1.e Four safe deposit boxes must be provided at the reception desk or other staffed desk, if not available in guest lockers.
2508.02.L.1.f The retail component must be adjacent to or near the primary spa entrance. Inventory and retail area must be lockable.
2508.02.L.1.g The retail desk must not be higher than 42”/1.07 m on the customer side. Work surface for staff must be 36”/900 mm. Chairs are not allowed
behind desk.
2508.02.L.1.h The retail desk must accommodate space for gift-wrapping.
2508.02.L.1.i Provide product storage cabinets within the store equal to 10 percent of the total area of the store.
2508.02.L.1.j Provide a variety of furniture, fixtures and props to appropriately display merchandise.
2508.02.L.1.k Not Applicable to this Brand
2508.02.L.1.l Provide storage space and power outlets (socket outlets) for telephones, cash register, point of sale system, computers, fax, credit card, etc.
2508.02.L.2 Support Administration
2508.02.L.2.a Provide a reservation department separate from reception/registration desk (by front desk or with hotel central reservation department).
2508.02.L.2.b Provide a multi-purpose office located in/by reservation department.
2508.02.L.3 Locker Room
2508.02.L.3.a Provide 2.5 lockers per treatment room in the women’s locker room. Provide 2 lockers per treatment room in the men’s locker room. (Add an
additional 20 half lockers in each locker facility if fitness center guests will be using the spa locker facility.)
Europe | Middle East and Africa: Provide 2.5 lockers per treatment room in the women’s locker room. Provide 2 lockers per treatment
room in the men’s locker room. (Add an additional 20 half lockers in each locker facility if fitness center guests will be using the spa locker
facility.) Provide 1 accessible unisex locker area including a shower, vanity and water closet.
2508.02.L.3.b Provide full length or half length lockers with a minimum of one shelf and keyless system.
2508.02.L.3.c Provide separate facilities for men and women.
2508.02.L.3.d Provide direct or easy access to fitness center and workout facilities.
2508.02.L.3.e Provide a private changing room in each locker room.
2508.02.L.3.f Not Applicable to this Brand
2508.02.L.3.g Provide for a seated dry grooming vanity area with a minimum of two hair dryers.
2508.02.L.3.h Provide cabinetry for clean and soiled linens.

2500-92 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2508.02.L.3.i Water Closets and Wash Basin Area

2508.02.L.3.i.1 Minimum of two water basins per locker room are required.
2508.02.L.3.j Showers
2508.02.L.3.j.1 Provide a minimum of two showers in the men’s and women’s locker rooms
2508.02.L.3.j.2 Showers design must include a private disrobing area at entry of shower and a seat or corner step in the shower area.
2508.02.L.4 Thermal Therapy Area
2508.02.L.4.a Provide a minimum of one thermal facility (i.e. – aromatic steam, sauna, hamman, etc.)
2508.02.L.5 Waiting Area
2508.02.L.5.a The co-ed spa waiting area must be accessed through locker room area.
2508.02.L.5.b Americas: Co-ed or separate waiting areas to be selected based upon spa programming.
Middle East and Africa: Separate male/female waiting area required.
2508.02.L.5.c Provide storage for towels.
2508.02.L.5.d Number count for lockers, showers, wash basins and water closets will increase if the spa implements a fitness/spa membership program for
locals.
2508.02.L.6 Co-ed Relaxation Lounge (if space permits)
2508.02.L.6.a China | Middle East and Africa: Separate relaxation areas must be provided, where needed.
2508.02.L.6.b The lounge must have an array of comfortable seating types, including single chairs with ottomans or lounges, love seats or sofa seating
with side tables and/or a coffee table.
2508.02.L.7 Treatment Room
2508.02.L.7.a All tiled floors must slope towards floor drains, to allow effective drainage.
2508.02.L.7.b Each room must have cabinet storage for linen and supplies.
2508.02.L.7.c Provide designated storage space in each room for major equipment, which is easily accessible to team members.
2508.02.L.7.d Provide outdoor treatment areas if spa permits.
2508.02.L.7.e Asia Pacific | Europe | Middle East and Africa: Treatment room must have shower unit with private disrobing area.
2508.02.L.7.f Asia Pacific | Europe | Middle East and Africa: Treatment room must have integrated storage area for guest changing/clothing and
personal items.
2508.02.L.7.g Asia Pacific: Segregation of male and female wet treatment facilities is required unless the spa is designated as female/male only.
2508.02.L.7.h Americas: Accommodations must include three facials and two wet treatment rooms (vichy/showers).
2508.02.L.7.i Provide thermostats in each treatment room to control the room’s temperature. The climate controls must be capable of producing 3-5
degrees of temperature change within five minutes.
2508.02.L.7.j A hand wash basin is required in each treatment room/area.

2500-93 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2508.02.L.8 Nail Room/Area

2508.02.L.8.a Room/area dimension must be large enough to fit two manicure and two pedicure stations for urban spas plus space around the equipment
for circulation. A prep area for the treatment room must be provided.
2508.02.L.8.b Not Applicable to this Brand
2508.02.L.8.c Room must have cabinet storage for linen and supplies.
2508.02.L.8.d One prep room must be located near treatment area.
2508.02.L.9 Salon
2508.02.L.9.a Salon consideration is based upon geographical location and customer mix of hotel. There may not be a need for a salon in certain markets.
2508.02.L.9.b Salon must be separated from spa reception, lounges and other areas by a door.
2508.02.L.9.c Salon reception desk must be equipped with power outlets (socket outlets) and data outlets for a telephone, computer, cash register and
credit card machine. (This desk is not a part of the spa reception desk).
2508.02.L.9.d Provide a seating area, up to two chairs per three styling stations.
2508.02.L.9.e Styling stations must have product storage, electrical equipment storage, guest footrests and electrical supply. Power outlets (socket outlets)
must be housed on the left hand side half way from the floor.
2508.02.L.9.f Provide nail services consisting of two manicure stations and two pedicure stations (if not located in spa).
2508.02.L.9.g In full service salons, a dispensary area must be provided for chemical preparation and storage.
2508.02.L.9.h Middle East and Africa: Separate ladies salon and male grooming is required.
2508.02.L.10 Team Member Break Room
2508.02.L.10.a Provide a spa manager’s office with power outlets (socket outlets) and data outlets for a telephone, computer and printer linked to all spa/
property systems.
2508.02.L.10.b Provide a designated water closet, table and rest area (if space permits).
2508.02.L.10.c Provide a team member locker facility (unless team members are able to use hotel locker facilities).
2508.02.L.10.d Provide storage and shelving.
2508.02.L.10.e Middle East and Africa: Separate men and women’s areas are required where needed.
2508.02.L.11 Storage Rooms
2508.02.L.11.a Provide a laundry and linen storage room. Storage room must have open shelves for clean linens and be large enough to house laundry
carts/outlets for used linen. In some regions it is against health code regulations to store soiled linen and clean linen together. In this case,
a separate room must to be designated for soiled linen carts.
2508.02.L.11.b Middle East and Africa: Separate men and women’s prep room, storage room and linen storage are required where needed.
2508.02.L.11.c Provide a minimum of one securable janitor’s storeroom.
2508.02.L.11.d Provide one retail/product storage area.

2500-94 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2508.02.L.12 Pantry/Spa Prep Room

2508.02.L.12.a Middle East and Africa: Separate men and women’s prep room, storage room and linen storage are required where needed.
2508.02.L.12.b Provide a dishwasher and under-counter refrigerator.
2508.02.L.12.c Provide wall and floor mounted cabinet storage with under-cabinet task lighting.
2508.02.L.12.d Provide a deep hand wash basin.
2508.02.L.13 Finish Options - Spa
2508.02.L.13.a Floor: Wood - tongue and groove, porcelain tile, natural stone, woven vinyl tile, marble/granite
2508.02.L.13.a.1 Base (minimums): 6"/150 mm wood, porcelain tile, natural stone
2508.02.L.13.a.2 Treatment room flooring must provide stress relief to therapists.
2508.02.L.13.b Wall: Vinyl wallcovering, wood or special finish, epoxy paint, natural stone
2508.02.L.13.c Ceiling: Paint on gypsum, wood or special finish
2508.02.L.13.d When automatic suppression systems are required (see section 2516.00) concealed type sprinkler heads must be utilized.
2508.02.L.14 Mechanical/Plumbing
2508.02.L.14.a Provide individual environmental controls in each treatment room.
2508.02.L.14.b A floor wash basin must be included in each janitorial closet in locker room wet areas.
2508.02.L.14.c Provide a climate controlled area for AV equipment storage in the mechanical room.
2508.02.L.15 Electrical
2508.02.L.15.a Lights for the restrooms, lockers and waiting areas must be on keyed switches or controlled at the circuit breaker so that they remain on at
all times during operation.
2508.02.L.15.b Ceiling fixtures and air supply units are not allowed to be directly over massage tables.
2508.02.L.15.c Provide indirect and dimmable lights in treatment rooms. Lighting is not allowed directly over massage tables.
2508.02.L.15.d Provide wall sconces with up-lights that are individually controlled with dimmer switches in all spa areas. Fluorescent lighting must not be
used in these areas.
2508.02.L.15.e Refer to Section 2514.08 for minimum light level requirements.
2508.02.L.15.f Provide a floor power outlet (socket outlet) in dry treatment rooms to power massage beds.
2508.02.L.15.g Provide a GFCI/ELCB/RCCB or equal ground fault protected wall power outlet (socket outlet) in wet rooms to power hydro bed.
2508.02.L.16 Technology
2508.02.L.16.a Europe | Middle East and Africa: An emergency telephone is required. The emergency telephone must be mounted 48”/1.2 m maximum
above the finished floor. The telephone must have a red casing. The telephone must allow direct calls to outside Emergency Responders
and to a location that is manned 24-hours a day unless the local jurisdiction requires otherwise. The telephone must comply with Brand
Standard 702.01.A – Emergency Services.

2500-95 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2508.02.L.16.b Provide an outlet for a house telephone located near the seating area in lobby and in the locker room.
2508.02.L.16.c Provide a sound system throughout the spa.
2508.02.L.16.d Treatment rooms must have individual volume controls.
2508.02.L.16.e Provide four data outlets for point of sale equipment.
2508.02.L.17 Furniture, Fixtures and Equipment
2508.02.L.17.a Seating areas must have plush and oversized reclining or overstuffed chairs.
2508.02.L.17.b Lounges and lobby area must have a console table or appropriate furniture piece to display reading material.

2508.03 Pool/Whirlpool
2508.03.A Not Applicable to this Brand
2508.03.B Pool Requirement
All hotels must have a pool.
Europe | Middle East and Africa: All hotels must have a pool. Kid's pool must be provided if required by local code.
2508.03.C Not Applicable to this Brand
2508.03.D Whirlpool Requirement
All hotels must have a minimum of one whirlpool.
Americas | Europe | Middle East and Africa: A whirlpool is optional unless a spa is provided. If a whirlpool is provided it must be reviewed and
approved by the brand for design and functionality.
India: A whirlpool is optional.
2508.03.E Dimensions
2508.03.E.1 Indoor pools must have a minimum water surface of 900 ft²/84 m² with a length of not less than 30'-0”/9.0 m.
2508.03.E.2 Outdoor pools must have a minimum water surface area of 1,000 ft²/93 m².
India: Outdoor pools must have a minimum water surface area of 1,000 ft²/93 m². If an indoor pool is not provided, the outdoor pool must have a
minimum length of not less than 41'-0”/12.5 m.
2508.03.E.3 Not Applicable to this Brand
2508.03.E.4 The minimum pool depth must be 3’-0”/900 mm except when a zero entry ramp is used; the maximum depth must be 5’-0”/1.5 m.
China: The minimum pool depth must be 3’-0”/900 mm except when a zero entry ramp is used; the maximum depth must be 5’-0”/1.5 m. The
maximum pool depth must be 2'-7"/0.8 m for kid's pools.
2508.03.E.5 The whirlpool must be located near the pool and have a minimum 50 ft²/4.65 m² surface area.
2508.03.E.6 Hilton reserves the right to increase the minimum pool size dependent upon key count and/or market demands.
2508.03.F Orientation

2500-96 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

The orientation of the outdoor pool must be such that it receives unobstructed sunlight from mid-morning to late afternoon.
2508.03.G Materials Allowed
Pool finishes must be tile, plaster or stainless steel. Paint, PVC and vinyl liners are not allowed.
2508.03.H Gunite Construction
Pool Shell
2508.03.H.1 The pool shell must be constructed of concrete or stainless steel.
2508.03.H.2 Pool shell finish over concrete must be tile or pool plaster with a 7 year life expectancy.
2508.03.H.3 Pool shell finish over stainless steel must be tile, stainless steel with #320 finish or hot calandered, laminated stainless steel panels.
2508.03.I Not Applicable to this Brand
2508.03.J Pool Restrooms
2508.03.J.1 Direct access is required to men's and women's restrooms. Outdoor pools must have easy access to restrooms.
2508.03.J.2 Guest locker rooms shared between recreational facilities that are directly adjacent to the pool can serve as pool restrooms. Refer to Section
2508.04 for guest locker room requirements.
2508.03.J.3 Larger hotels must have a separate men’s and women’s restroom and dedicated food and beverage outlet.
2508.03.K Not Applicable to this Brand
2508.03.L Doors and Windows
2508.03.L.1 Doors to indoor pools must be a minimum of 3’-0”/915 mm wide x 6’-8”/2.04 m high and have a full vision panel.
China: Doors to indoor pools must be a minimum of 3'-0"/915 mm wide x 6'-8"/2.04 m high.
2508.03.L.2 Not Applicable to this Brand
2508.03.L.3 Not Applicable to this Brand
2508.03.L.4 Not Applicable to this Brand
2508.03.L.5 All pools must be securable after hours.
China: All pools must be securable after hours. This is not required if entry is through a locker room area.
2508.03.L.6 Entry gates to outdoor pools must be self-closing and self-latching. The entry handles and/or latch must be mounted at 48”/1.2 m above the
finished floor (if allowed by local code) to prevent access by unaccompanied children.
2508.03.L.7 China: A foot bath is required at the pool entry. Foot bath must meet local code requirements.
2508.03.M Finish Options - Indoor Pool
2508.03.M.1 Floor: Porcelain tile, natural stone. The deck around the pool must be a decorative non-slip surface.
2508.03.M.1.a Base (minimums): 4"/100 mm porcelain tile, natural stone
2508.03.M.2 Wall: Epoxy paint, porcelain tile, natural stone
2508.03.M.3 Ceiling: Washable surface ceiling tile with non-corrosive grid

2500-97 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2508.03.M.3.a The finished ceiling must have a minimum height of 10’-0”/3.0 m.

2508.03.M.3.b Exposed painted structure, mechanical equipment and ductwork is not acceptable.
2508.03.M.3.c When automatic suppression systems are required (see section 2516.00) concealed type sprinkler heads must be utilized.
2508.03.M.4 High quality, non-corroding, non-ferrous finishes are to be provided throughout pool area.
2508.03.N Deck/Coping
2508.03.N.1 A clear, unobstructed space of 5’-0”/1.5 m wide around the pool perimeter and 3’-0”/900 mm wide around whirlpools must be provided. Infinity
pools must have a clear, unobstructed space of 5’-0”/1.5 m wide around the three sides of the pool perimeter, the infinity edge must be protected
by installing a safety glass barrier or by other design solutions.
2508.03.N.2 In addition to the unobstructed perimeter requirements, usable deck area at indoor pools must be a minimum of 12’-0”/3.7 m on each end for pool
seating.
2508.03.N.2.a In addition to the unobstructed perimeter requirements, usable deck area around outdoor pools must be a minimum of 15’-0”/4.57 m on all
sides for pool seating.
2508.03.N.3 The pool deck area must slope away from the pools to drains. Decks must not drain into landscaped areas.
2508.03.N.4 The coping must have a non-slip finish.
2508.03.N.5 Pool coping must be designed to allow maintenance or replacement without removal of the pool deck. Cascade edge copings must be reviewed
and approved by Hilton.
2508.03.N.6 The pool deck must be easily cleanable. The floor surface finishes must be applied to provide a “low risk of slip” rating both under wet and dry
conditions. The testing methods employed must be those that are specified by local laws or recognized as best practice guidance issued from the
country. Refer to Section 2514.03.A. Where climate dictates, outdoor pool decks require a spray applied heat reflector coating.
2508.03.N.7 Not Applicable to this Brand
2508.03.N.8 Outdoor pool decks must have a Solar Reflectivity Index (SRI) of no less than 0.30.
2508.03.N.9 Joints where the pool or whirlpool coping meets the deck must be protected from the relative pressure of adjoining deck movement.
2508.03.N.10 Joints where the deck meets the pool or whirlpool must be watertight.
2508.03.N.11 Decks must be installed with relief joints for thermal movement and potential settling.
2508.03.N.12 Pools must be deck level gutter pools or infinity pools with the water level equal to the surrounding deck. Other designs will be considered with
prior approval from Hilton.
2508.03.N.13 The pool deck must not be permeable. Large-scale deck paver systems may be used that allow water to drain through to an airspace that
drains.
2508.03.O Stairs/Railing/Fencing
2508.03.O.1 Steps with uniform treads and risers and a handrail must be provided at the whirlpool and shallow end of the pool (unless zero entry ramp is
provided). At least one ladder must be provided at the deep end.

2500-98 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2508.03.O.2 Provide fencing (minimum 48”/1.2 m high) around all outdoor pool areas. Chain link fencing is not allowed. Design must be approved by Hilton.
2508.03.P Pool Markers
2508.03.P.1 Recessed hard tile water depth markings in contrasting colors must be placed in the pool and whirlpool coping or in the deck immediately behind
the coping and on the inside rim of the pool and whirlpool perimeter, above the water line at reasonable intervals and at every 12”/300 mm of
depth change. Lettering must be at least 4”/102 mm high.
2508.03.P.2 Wherever islands, fountains and other structures are located within pools, depth markings must be posted thereon and must be visible from the
opposite pool edge.
2508.03.P.3 Depth indicators must be in Imperial and metric units.
2508.03.P.4 Depth must be measured 24”/600 mm out from the edge of the coping. Actual pool depths must be measured and verified prior to marking the
pool deck and sides. Variation from depth marker must be no more than ± 2”/50 mm.
2508.03.P.5 The pool and whirlpool must have the international no diving symbol and the words "NO DIVING" around the pool and whirlpool perimeter
installed in the coping or immediately behind the coping. The international no diving symbol and the words "NO DIVING" must be installed
alongside depth markers, at the main point of entries into the pool and at least one along each perimeter of the pool. The text must be legibly
displayed in contrasting characters in the English language. Text in the local language may also be added.
2508.03.P.6 Painted, stenciled and vinyl appliqué depth markings must not be used.
2508.03.Q Mechanical
2508.03.Q.1 Provide water vapor retarder within the pool enclosure walls to prevent moisture migration into the wall or ceiling cavities, adjacent spaces, and
to minimize moisture condensation potential within the envelope.
2508.03.Q.2 The water temperature of all pools must be controlled.
2508.03.Q.3 Indoor pool water must be maintained at a minimum of 83 °F/28.3 °C and exterior pool water must be maintained at a minimum temperature of
80 °F/26.7 °C.
2508.03.Q.4 Outdoor pools must have water temperature maintained between 80 °F/26.7 °C and 89 °F/31.7 °C. Locations where pool water temperatures will
rise above 89 °F/31.7 °C must provide cooling systems to maintain pool water temperatures within the specified range.
2508.03.Q.5 The whirlpool water must be operated between the temperatures of 99 °F/37.2 °C and 103 °F/39.4 °C. The water is never allowed to be in
excess of 104 °F/40 °C.
2508.03.Q.6 Provide a complete packaged HVAC and dehumidification system to maintain the pool area temperature and relative humidity while minimizing
pool water evaporation. Provide the features listed below:
2508.03.Q.6.a A packaged system specifically designed for pool area dehumidification, factory assembled and tested, with test report available on request.
2508.03.Q.6.b Materials suitable for the pool environment with air side surfaces coated for corrosion protection.
2508.03.Q.6.c An outdoor air connection that provides the outdoor air required in Section 2514.06.
2508.03.Q.6.d A microprocessor control system with solid state sensors and a remote-mounted solid state control panel with LED indicators and service
diagnostics must be located in the pool room.

2500-99 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2508.03.Q.6.e Heating:
2508.03.Q.6.e.1 Gas duct heater: Provide a gas-fired duct heater with stainless steel heat exchanger, two-stage or modulating heating control, stainless
steel burners, spark ignition and power vent.
2508.03.Q.6.e.2 Electric duct heater: Provide an electric resistance, two-stage or SCR controlled duct heater that complies with NFPA 70.
2508.03.Q.6.e.3 If fuel fired systems are used, they must be designed to comply with NFPA 54 (www.nfpa.org) and manufacturers recommended
installations instructions. Refer to Section 2516.00 for additional requirements.
2508.03.Q.7 Install pool cooling systems with approved heat exchangers fed from the chilled water distribution system.
2508.03.Q.8 Provide water meters for pool makeup and filtration blow down systems.
2508.03.Q.9 Pool equipment rooms must not be located below guestrooms.
2508.03.Q.10 Pool equipment and chemicals must be located in a lockable, vented storage room away from guest view.
2508.03.R Plumbing
2508.03.R.1 Provide poolside showers for all pools.
2508.03.R.2 Not Applicable to this Brand
2508.03.R.3 Provide a hose bib for wash down. Hose bib must be frost-proof where climate conditions dictate.
2508.03.R.4 Provide plumbed eye wash station or country recognized safety equivalent within the pool equipment room that complies with ANSI/ISEA
Z358.1-2009 (www.ansi.org).
2508.03.S Safety/Pool Systems
2508.03.S.1 Provide pool equipment room to house pool heaters, pumps and filtration equipment.
2508.03.S.2 Provide surge tanks for deck level gutter pools.
2508.03.S.3 Design pool filtration and recirculation system to recirculate the entire pool water volume every six hours.
2508.03.S.4 Provide water flow rate meters, pressure gages for pumping systems, and calibrated thermometers for spa and pool conditions.
2508.03.S.5 Provide an automatic water makeup system to include a back flow preventer.
2508.03.S.6 Provide automatic shutdown of pool circulation systems when heated supply water temperature exceeds 95 °F/70.5 °C for main pool and 110 °F/
43.3 °C for spa to minimize risk of scalding.
2508.03.S.7 Size the whirlpool filtration system to operate at least two hours per day with full water turnover rate of not more than thirty minutes.
2508.03.S.8 All pools must be equipped with continuous monitoring/feed disinfecting equipment. The equipment must maintain a residual of not less than one
part per million. Allowed disinfecting equipment includes:
2508.03.S.8.a A saline-based generator system that is NSF 50 and UL standard 1081 (www.ul.com) tested and certified (or the equivalent) and sized per
local guidelines.
2508.03.S.8.b Not Applicable to this Brand
2508.03.S.8.c Provide link to building automation system for remote monitoring and performance evaluation.

2500-100 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2508.03.T Electrical
2508.03.T.1 Not Applicable to this Brand
2508.03.T.2 Provide a labeled emergency equipment shut-off switch/button located adjacent to the whirlpool that will shut off all jet pumps/blower and re-
circulating pumps.
2508.03.T.3 Lighting
2508.03.T.3.a All electrical power circuits installed in and around the pool area must be equipped with GFCI/ELCB/RCCB or equal ground fault interrupters.
2508.03.T.3.b Not Applicable to this Brand
2508.03.T.3.c Provide a minimum of two UL (www.ul.com) listed wet niche submersible and underwater rated light fixtures for each pool and one light
fixture for each whirlpool. Lights must be changeable without draining the pool.
2508.03.T.3.d Lights are not allowed to be located over the water surface.
2508.03.T.3.e Lights at the indoor pool area must be on keyed switches or controlled in a location that is not accessible by guests so they remain on at all
times.
2508.03.T.3.f Refer to Section 2514.08 for minimum light level requirements.
2508.03.T.3.g Power outlets (socket outlets) must be waterproof and must not be located on the floor.
2508.03.T.3.h Provide a 20 minute time switch to control the whirlpool water jets.
2508.03.U House Telephone Outlets
Americas: An emergency telephone is required. The emergency telephone must be mounted 48”/1.2 m maximum above the finished floor. The
telephone must have a red casing. The telephone must allow direct calls to outside Emergency Responders and to a location that is manned
24-hours a day unless the local jurisdiction requires otherwise. The telephone must comply with Brand Standard 702.01.A – Emergency Services.
Asia Pacific | Europe | Middle East and Africa:
An emergency telephone is required. The emergency telephone must be mounted 48”/1.2 m maximum above the finished floor. The telephone must
have a red casing. The telephone must allow direct calls to outside Emergency Responders and to a location that is manned 24-hours a day unless
the local jurisdiction requires otherwise. The telephone must comply with Brand Standard 702.01.A – Emergency Services.
2508.03.V Furniture, Fixtures and Equipment
Furniture, Fixtures and Equipment
Refer to Section 2515.01.E Outdoor Furniture, for requirements applicable to this Section.
2508.03.V.1 Provide chaise lounges, tables and seating to accommodate a minimum of 20 people in the pool area. Minimum requirement increases with pool
size and market demand. Indoor pools must provide more chairs and tables than chaises. Hilton must give final approval on number of seating.
2508.03.V.2 A minimum of three tables must be provided for interior pool decks.
2508.03.V.3 A minimum of three tables with umbrellas must be provided for exterior pool decks.
2508.03.V.4 Plastic straps and plastic pool furniture must not be used.
2508.03.V.5 Not Applicable to this Brand

2500-101 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2508.03.V.6 Not Applicable to this Brand

2508.03.V.7 Not Applicable to this Brand
2508.03.V.8 Provide a lockable storage area hidden from guest view for outdoor pool furniture.
2508.03.W Safety Equipment
2508.03.W.1 Provide an anti-entrapment (hair, digit and suction) drain cover for all primary drains and suction inlets for all pools, whirlpools, water features
and/or water fountains. Fountains with natural flow or drip and not mechanically powered are not included. All drain covers must be secured on
drains at all times. Properties must retain a letter by the installer that states the cover was installed per the manufacturer’s instructions.
2508.03.W.2 A Safety Vacuum Release System (SVRS) or other approved automatic drain blockage relief system is required for all existing pools, whirlpools,
water features and fountains that currently have a single main drain installed. All newly constructed pools, whirlpools, water features and
fountains must be designed without the need for a SVRS.
2508.03.W.3 A professionally-fitted pool cover must be installed when the outdoor pool and/or whirlpool is closed for the season. The temporary use of pool
covers is prohibited. When used, pool covers and their installation must meet local code regulations.

2508.04 Locker Room/Restroom

2508.04.A Restroom Proximity
The guest locker rooms can serve the pool, the fitness center and the spa (if applicable) if the guest locker rooms are within direct access of each
facility. If not possible, each individual area must have its own guest locker rooms. Access from the locker room to these facilities must not go through
other guest areas such as the lobby.
2508.04.B Spa Locker Room Requirements
Refer to Section 2508.02 for spa locker room requirements.
2508.04.C Guest Locker Room Requirement
Dedicated guest locker rooms are required for fitness centers over 1,000 ft²/90 m² or hotels over 451 keys.
2508.04.D Unisex Restroom Requirement
A unisex restroom/locker facility is not acceptable.
2508.04.E Entry Doors
Entry doors must be a minimum of 3’-0”/915 mm wide x 8’-0”/2.4 m high and have self-closing hardware, latch set and privacy button.
2508.04.F Finish Options - Locker Room/Restroom
2508.04.F.1 Floor: Porcelain tile, woven tile, carpet (nylon broadloom)
2508.04.F.1.a Base (minimum): 4"/100 mm porcelain tile
2508.04.F.2 Wall: Vinyl wallcovering, paint. Full height porcelain tile wall is required on all plumbing fixture walls.
2508.04.F.3 Ceiling: Paint on gypsum
2508.04.F.3.a When automatic suppression systems are required (see section 2516.00) concealed type sprinkler heads must be utilized.

2500-102 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2508.04.G Changing Cubical

Provide at least one private changing cubical and one of universal access in the men’s and women’s locker rooms.
2508.04.H "Wet" Area Design
Locker rooms must be designed so that guests must not cross a “wet” area to gain access to the lockers. Wash basins, water closets and showers
must be placed at the rear of each locker room or to one side of the lockers so that it is not necessary to cross any "wet" area to gain access to the
lockers.
2508.04.I Shower Requirements
A minimum of one shower must be provided in each of the men’s and women’s facilities. Showers must provide for private disrobing area behind a
locked door, a bench and coat hooks. The shower must have a seat or corner step and have amenity dispensers built into the shower area. Universal
access showers must incorporate a level deck shower with grab rails, seat and pull cord alarm.
2508.04.J Vanity Top Materials
Vanity tops, apron and splashes must be of a material compliant with Section 2515.04. Vanities must have under mount vitreous china lavatories and
suitable space for amenities.
2508.04.K Plumbing
2508.04.K.1 Provide one floor drain with chrome-plated brass cover at each water closet centered under a water closet partition.
2508.04.K.2 Water closets must be wall mounted vitreous china units with automatic flush-valve operation.
China: Water closets must be wall mounted or floor mounted vitreous china units with automatic flush-valve operation.
2508.04.K.3 Water closets must be elongated bowl type with a white solid plastic seat and self-sustaining stainless steel hinges.
2508.04.K.4 Exposed plumbing must be chrome-plated.
2508.04.K.5 All plumbing fixtures and faucets (except showers) must have touchless electronic operation.
2508.04.L Electrical
2508.04.L.1 Provide two power outlets (socket outlets) with GFCI/ELCB/RCCB or equal ground fault protection at 3'–6”/1.07 m above the finished floor
adjacent to vanity.
2508.04.L.2 Refer to Section 2514.08 for minimum light level requirements.
2508.04.M House Telephone Outlets
Americas: An emergency telephone is required. The emergency telephone must be mounted 48”/1.2 m maximum above the finished floor. The
telephone must have a red casing. The telephone must allow direct calls to outside Emergency Responders and to a location that is manned
24-hours a day unless the local jurisdiction requires otherwise. The telephone must comply with Brand Standard 702.01.A – Emergency Services.
Asia Pacific | Europe | Middle East and Africa:
An emergency telephone is required. The emergency telephone must be mounted 48”/1.2 m maximum above the finished floor. The telephone must
have a red casing. The telephone must allow direct calls to outside Emergency Responders and to a location that is manned 24-hours a day unless
the local jurisdiction requires otherwise. The telephone must comply with Brand Standard 702.01.A – Emergency Services.

2500-103 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2508.04.N Furniture, Fixtures and Equipment

2508.04.N.1 Not Applicable to this Brand
2508.04.N.2 Provide keyless system, double-tiered half-lockers, 12”/300 mm wide x 18”/450 mm deep x 36”/900 mm high, with enclosed bases, top and solid
fronts with partial louvers. Lockers must be mounted on a tiled concrete plinth and securely anchored.
2508.04.N.3 Not Applicable to this Brand
2508.04.N.4 Provide locker benches.
2508.04.N.5 Provide one robe hanging rail approximately 5’-0”/1.5 m long with double robe hooks at 12”/300 mm on center in each locker room.
2508.04.N.6 Provide a wall mounted full length mirror in each locker room. Framed mirrors must be installed with tamper proof wall mounts.
2508.04.N.7 Provide for a seated vanity area in women’s locker room.

2508.05 Sauna
2508.05.A Sauna Requirement
A sauna is optional but is required when a spa is provided. Refer to Section 2508.02 for sauna requirement within the spa facility.
2508.05.B Separate Men & Women Sauna
A sauna must be provided for men and women separately and accommodate a minimum of four people.
2508.05.C Unisex Requirement
Americas | Europe: The sauna may be a unisex facility for hotels with less than 300 keys.
Asia Pacific: The sauna may be a unisex facility if culturally and regionally appropriate.
2508.05.D Location
Sauna must be located in locker room area, if not located in the spa.
2508.05.E Door
The sauna door must be insulated, have a full glass panel with safety glass and narrow stile and open out. The door hardware must be non-locking
or latching, with self-closing device.
2508.05.F Unit, Temperature & Humidity
The sauna must be a pre-engineered standard manufactured unit. Maximum sauna temperature must be 175 °F/79.4 °C with the relative humidity
controlled in the range of 15 – 20 percent. Controls must not be accessible to the guest.
2508.05.G Timing Device
The sauna must have a hand-operated timing device to control the heating element. The timer must be mounted on the interior and exterior wall
adjacent to the entrance.
2508.05.H Emergency Panic Button
An emergency panic button is required in the sauna room. The emergency button must be located 36”/900 mm maximum above the finished floor
with an annunciation bell that rings to a location that is manned 24-hours a day.

2500-104 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2508.05.I Light
The sauna light must have a shatterproof safety cover and be continuously illuminated for security.
2508.05.J Light Levels
Refer to Section 2514.08 for minimum light level requirements.

2508.06 Steam Room

2508.06.A Steam Room Requirement
A steam room is optional but is required when a spa is provided. Refer to Section 2508.02 for steam room requirement within the spa facility.
2508.06.B Separate Men & Women Steam Room
A steam room must be provided for men and women separately and accommodate a minimum of four people.
2508.06.C Unisex Requirement
Americas | Europe: The steam room may be a unisex facility for hotels with less than 300 keys.
Asia Pacific: The steam room may be a unisex facility if culturally and regionally appropriate.
2508.06.D Location
Steam room must be located in locker room area, if not located in the spa.
2508.06.E Door
The steam room door must be insulated, have a full glass panel with safety glass and narrow stile and open out. The door hardware must be non-
locking or latching, with self-closing device.
2508.06.F Unit, Temperature & Humidity
The steam room must be a pre-engineered standard manufactured unit. Maximum steam room temperature must be 120 °F/48.9 °C with relative
humidity controlled in the range of 80 – 100 percent. Controls must not be accessible to the guest.
2508.06.G Timing Device
The steam room must have a hand-operated timing device to control the heating element. The timer must be mounted on the interior and exterior
wall adjacent to the entrance.
2508.06.H Emergency Panic Button
An emergency panic button is required in the steam room. The emergency button must be located 36”/900 mm maximum above the finished floor
with an annunciation bell that rings to a location that is manned 24-hours a day.
2508.06.I Light
The steam room light must have a shatterproof safety cover and be continuously illuminated for security.
2508.06.J Light Levels
Refer to Section 2514.08 for minimum light level requirements.

2500-105 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2508.07 Not Applicable to this Brand

2508.08 Tennis Court
2508.08.A Tennis Court Requirement
A tennis court is optional.
2508.08.B Design Criteria
Tennis court must be designed by an approved tennis facility designer.
2508.08.C Enclosure Requirements
Tennis courts must be completely enclosed with a 10’-0”/3.0 m chain link fence and securable gate. The fence must have attached windscreens.
2508.08.D Orientation
Tennis courts must be oriented in a north-south direction.
2508.08.E Landscape Requirement
Landscape buffer planting areas must be provided around the tennis court fencing.
2508.08.F Drinking Fountain
An electric drinking fountain must be provided near the restrooms.
Europe | Middle East and Africa | North America: An electric drinking fountain must be provided near the restrooms when restrooms are provided
at tennis court.
2508.08.G Light
Tennis courts must be lighted.
2508.08.H Not Applicable to this Brand
2508.08.I Light Levels
Refer to Section 2514.08 for minimum light level requirements.
2508.08.J House Telephone Outlets
Provide an outlet for a house telephone in a weatherproof box in close proximity.
2508.08.K Outdoor Bench
An outdoor bench is required for spectator viewing

2509.00 Circulation
Refer to Sections 2514.00, Technical Criteria, and 2515.00, Furnishings, Fixtures and Equipment, for requirements applicable to this Section.
2509.01 Elevators/Lifts
2509.01.A Horizontal/Vertical Transport Systems Design
All horizontal and vertical transportation systems must be designed by a professional lift consultant and be approved by Hilton.

2500-106 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2509.01.B Elevator/Lift Controls

Top of elevator/lift controls must be mounted no more than 48”/1.2 m above the finished floor.
Asia Pacific: Top of elevator/lift controls must be mounted no more than 4'-11”/1.5 m above the finished floor.
2509.01.C Operating Panels
Two operating panels in each cab are required, one on each side of the door for new build properties. One operating panel in each cab is allowed for
conversion properties. The design of the operating panels must clearly identify the major levels, i.e. lobby, ballroom, etc.
2509.01.D Door Open Button
Each elevator/lift control panel must be equipped with a "door open" button.
2509.01.E Card Reader Access
Guest elevators/lifts control panel must access to all guest floors. Each control panel inside the cab must have a card reader.
2509.01.F Ventilation Requirements
Elevator/lift cabs must be ventilated with a two-speed exhaust fan and concealed vents at the base and ceiling of the cabs.
Americas: Elevator cabs that are not surrounded by conditioned space must be ventilated with a two-speed exhaust fan and concealed vents at the
base and ceiling of the cabs.
2509.01.G Intercom Requirement
A recessed intercom connected to a constantly monitored location is required in all elevators/lifts.
2509.01.H Car Position Indicator
Asia Pacific | Europe | Middle East and Africa | South America: A car position indicator mounted above the operating panel at a minimum of
66”/2.0 m above the finished floor must be visible to passengers.
North America: A car position indicator mounted above the operating panel mounted at a minimum height of 6'-0"/1.8 m above the finished floor
must be visible to passengers.
2509.01.I Car Position Indicator Monitoring
Asia Pacific | Europe | Middle East and Africa | South America: Provide a car position indicator panel at a constantly monitored location.
2509.01.J Guest Elevator/Lifts
2509.01.J.1 All hotels must have a minimum of two guest elevators/lifts with a minimum 3,000 lb/1,350 kg capacity each. A traffic study must be provided to
determine minimum elevator/lift requirements for ballrooms and meeting spaces.
2509.01.J.2 At least one elevator must be sized for a medical stretcher and must stop at all guestroom floors.
2509.01.J.3 Not Applicable to this Brand
2509.01.J.4 Finish Options - Guest Elevator/Lifts

2500-107 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2509.01.J.4.a Floor: Natural stone, decorative hard surface or better

Canada | United States: Floor: Natural stone, porcelain tile or better. Wood or carpet finishes for elevator renovations must be submitted to
Global Design for approval.
2509.01.J.4.a.1 Base: Recessed, flush or surface mounted stone, wood - stain grade, metal or plastic laminate base
2509.01.J.4.b Wall: Decorative panels and mirrors
Canada | United States: Wall: Decorative panels and mirrors. Plastic laminate is not allowed.
2509.01.J.5 Not Applicable to this Brand
2509.01.J.6 Hydraulic passenger elevators/lifts are allowed and must have the following minimum cab speeds:

# Floors Up Down Type

2-3 Stories 150 FPM/0.76 m/s 165 FPM/0.84 m/s Hydraulic
2-3 Stories 150 FPM/0.76 m/s 150 FPM/0.64 m/s MRL gearless
4-5 Stories 150 FPM/0.76 m/s 150 FPM/0.64 m/s MRL gearless

2509.01.J.7 Elevator/lift study must support an average wait time of 35 seconds with 15 percent handling capacity in a 5 minute period. Variables to be used
for the study are 100 percent occupancy, 1.8 occupants per room. The elevator/lift study must include occupancy in all public areas of the hotel.
2509.01.J.8 Elevator/lift walls must have a handrail mounted 32"/810 mm above the finished floor on the back wall or have handrails on both side walls.
2509.01.J.9 Minimum width of the passenger elevator/lift door opening must be 3’-6”/1.1 m.
2509.01.J.10 Minimum height of door opening must be 7’-0”/2.1 m.
2509.01.J.11 Minimum clear inside cab height is 7’-6”/2.3 m.
2509.01.J.12 Not Applicable to this Brand
2509.01.J.13 Not Applicable to this Brand
2509.01.J.14 Not Applicable to this Brand
2509.01.J.15 Refer to Section 2514.08 for minimum light level requirements.
2509.01.K Parking Garage Elevator/Lifts
2509.01.K.1 Parking garages must have a minimum of one elevator/lift separate from guestroom elevators. When only one elevator/lift is installed, stairs are
required with front of house finish quality to allow access from the parking garage to the hotel lobby. An elevator/lift study must be submitted to
support number of parking garage elevators/lifts.
2509.01.K.2 Where multi-level garages are provided, exit stairwells must meet the requirements in Section 2509.04.
2509.01.K.3 Parking garage elevators/lifts, when integral with the hotel, must terminate at the lobby level, within view of the front desk. Direct guest access
from parking garage level to guestroom floors must be by card key/room key access.

2500-108 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2509.01.K.4 Asia Pacific | Europe: The required number of elevators/lifts must be calculated for one passenger per car bay. Convention hotels must increase
the calculation to two passengers per car bay.
2509.01.K.5 Refer to Section 2514.08 for minimum light level requirements.
2509.01.L Service Elevator/Lifts
2509.01.L.1 Asia Pacific | Europe | Middle East and Africa | South America: All hotels must have a minimum of two banked service elevators/lifts with a
4,400 lb/2,000 kg capacity with a minimum clear inside height of 9’-2”/2.8 m. Minimum height of door opening must be 7’-6”/2.3 m. The desired
proportion of the cab is greater depth than width. Additional service elevators/lifts must be added for each 250 guestrooms or fraction thereof. The
evaluation must be approved by Hilton.
China: All hotels must have a minimum of two banked service elevators/lifts with a 2,976 lb/1,350 kg capacity (3,527 lb/1,600 kg acceptable,
3,968 lb/1,800 kg preferred) with a minimum clear inside height of 9’-2”/2.8 m. Minimum height of door opening must be 7’-6”/2.3 m. The desired
proportion of the cab is greater depth than width. Additional service elevators/lifts must be added for each 250 guestrooms or fraction thereof. The
evaluation must be approved by Hilton.
North America: All hotels must have a minimum of two banked service elevators/lifts with a 3,000 lb/1,350 kg capacity with a minimum clear
inside height of 9’-6”/2.9 m. The desired proportion of the cab is greater depth than width. Additional service elevators/lifts must be added for
each 250 guestrooms or fraction thereof. The evaluation must be approved by Hilton.
2509.01.L.2 Europe: The ratio of service elevators/lifts to guest elevators/lifts must be 50-75 percent.
2509.01.L.3
Service elevator/lift must have the following minimum cab speed:

# Floors Speed Type

2-5 Stories 150 FPM/0.76 m/s Hydraulic/MRL gearless
6-7 Stories 150 FPM/0.76 m/s MRL gearless
8-14 Stories 530 FPM/2.69 m/s Geared/MRL gearless
14-20 Stories 500 FPM/2.54 m/s Gearless/MRL gearless

2509.01.L.4 Minimum width of the elevator/lift door opening must be 52”/1.3 m, with a single side opening door.
2509.01.L.5 Minimum width of the elevator/lift door opening must be 44”/1.1 m with two doors.
2509.01.L.6 Service elevator/lift control buttons must be vandal-proof.
2509.01.L.7 When a freight elevator/lift is provided, the minimum size is a 5,000 lb/2,500 kg capacity with a minimum clear inside height of 9’-6”/2.9 m.
2509.01.L.8 Hotels with a ballroom/exhibit hall in excess of 15,000 ft²/1,400 m² must also provide an oversized vehicle elevator/lift with a 10,000 lb/4,500 kg
capacity and a clear inside height of 9’-6”/2.9 m.
2509.01.L.9 Service elevator/lift doors must be stainless steel – pressed pattern.
2509.01.L.10 Finish Options - Service Elevator/Lifts

2500-109 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2509.01.L.10.a Floor: Vinyl composite tile, non-skid diamond mesh, porcelain tile (12"/300 mm x 12"/300 mm minimum; rectangular tiles are allowed),
natural stone
2509.01.L.10.a.1 Base (minimums): 4"/100 mm vinyl, stainless steel, natural stone, wood
2509.01.L.10.b Wall: Stainless steel - pressed pattern with wall bumpers at 14”/350 mm and 32”/800 mm above the finished floor
2509.01.L.10.c Ceiling: Baked enamel paint
2509.01.L.11 Protected lighting is required.
2509.01.L.12 Refer to Section 2514.08 for minimum light level requirements.

2509.02 Elevator/Lift Lobbies

2509.02.A Hotel Lobby
2509.02.A.1 Americas | Asia Pacific | Middle East and Africa: Provide a minimum 8’-6”/2.6 m wide elevator/lift lobby when elevators/lifts are located only
on one side of the lobby and a 10’-0”/3.0 m wide elevator/lift lobby when elevators/lifts are on both sides of the lobby.
Europe: Elevator/lift lobby width must be twice the depth of the largest car (minimum) to 14’-9”/4.5 m (maximum).
2509.02.A.2 Asia Pacific | Europe: Elevator/lift lobby must have no more than four elevators/lifts in a row (adjacent to one another).
2509.02.A.3 Call buttons must be available for each elevator/lift bank and must be mounted with the centerline at 42"/1.0 m above finished floor.
2509.02.A.4 Not Applicable to this Brand
2509.02.A.5 An audible signal is required in each elevator/lift lobby indicating the arrival of an elevator/lift cab, along with a directional graphic indicating the
current travel path of each cab.
2509.02.A.6 Elevator/lift hall lantern fixtures must be mounted with the centerline at least 6’-0”/1.80 m above finished floor.
2509.02.A.7 Finish Options – Guest Elevator Lobby
2509.02.A.7.a Americas: Floor: Porcelain tile, marble/granite, wood - tongue and groove, carpet (broadloom and high definition CYP 48 oz.)
Asia Pacific | Europe | Middle East and Africa: Floor: Porcelain tile, marble/granite, wood - tongue and groove, carpet (broadloom)
2509.02.A.7.a.1 Base (minimums): 6"/150 mm porcelain tile, natural stone, wood - stain grade
2509.02.A.7.b Wall: Vinyl wallcovering, wood or special finish
2509.02.A.7.c Ceiling: Paint on gypsum
2509.02.A.7.d When automatic suppression systems are required (see section 2516.00) concealed type sprinkler heads must be utilized.
2509.02.A.8 Not Applicable to this Brand
2509.02.A.9 Furniture, Fixtures and Equipment
2509.02.A.9.a Provide seating group and console table. Console must conceal telephone and lamp cords.
Caribbean | Central America | Mexico | South America: Not Applicable to this Brand
2509.02.A.9.b Provide artwork or mirror above the console table.
Caribbean | Central America | Mexico | South America: Not Applicable to this Brand

2500-110 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2509.02.A.9.c Provide a decorative trash urn at elevator/lift lobby.

2509.02.A.10 Refer to Section 2514.08 for minimum light level requirements.
2509.02.A.11 An outlet for a house telephone is required in the elevator lobbies.
2509.02.A.12 Parking Garage
2509.02.A.12.a Parking garages must have finished elevator/lift lobbies if the elevator/lift delivers guests to a public space. The finishes must be equal to
that of the hotel elevator/lift lobby finishes.
2509.02.A.12.b Elevator/lift lobbies must have a minimum finished ceiling height of 8’-0”/2.4 m and have a minimum width of 8’-0”/2.4 m when elevators/
lifts occur on one side only and 10’-0”/3.0 m when elevators/lifts occur on both sides of the lobby.
2509.02.A.12.c Provide glazed openings and aluminum and glass doors at elevator lobbies to maintain a secure and open appearance.
2509.02.A.12.d Elevator/lift lobbies must have heating, ventilation and refrigerant air-conditioning with a minimum of six air changes per hour.
2509.02.A.12.e An outlet for house telephones must be provided at each elevator/lift landing within the parking garage.
2509.02.A.12.f Provide artwork and trash stands at entrance to elevators/lifts.

2509.03 Corridors
2509.03.A Guestroom Corridors
2509.03.A.1 Interior guestroom corridors must be a minimum finished dimension of 5’-6”/1.65 m clear width for double loaded corridors and 5’-0”/1.5 m clear
width for single loaded corridors, with a 12”/300 mm inset at guestroom entry doors.
Asia Pacific | Middle East and Africa: Interior guestroom corridors must be a minimum finished dimension of 5’-10”/1.8 m wide for double
loaded corridors and 5’-0”/1.5 m wide for single loaded corridors, with at least 12”/300 mm inset at guestroom entry doors.
China: Interior guestroom corridors must be a minimum finished dimension of 5’-10”/1.8 m wide for double loaded corridors and 5’-0”/1.5 m wide
for single loaded corridors, with a 12”/300 mm inset at guestroom entry doors.
2509.03.A.2 Not Applicable to this Brand
2509.03.A.3 Guestroom corridors must have windows when possible.
2509.03.A.4 Finish Options - Guestroom Corridors
2509.03.A.4.a Americas: Floor: Carpet (broadloom or high definition CYP 48 oz.)
Asia Pacific | Europe: Floor: Carpet (Axminster broadloom)
Middle East and Africa: Floor: Carpet (broadloom)
2509.03.A.4.a.1 Base (minimum): 6"/150 mm wood
2509.03.A.4.a.2 Long, straight corridors must be visually broken up. The use of offsets, pilasters, carpet insets, breaks in the ceiling plane and cove
lighting are required.
2509.03.A.4.b Wall: Vinyl wallcovering
Caribbean | Central America | Mexico | South America: Wall: Vinyl wallcovering, stucco, acrylic knockdown, wood
Europe | Middle East and Africa: Wall: Vinyl wallcovering, wood

2500-111 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2509.03.A.4.c Ceiling: Paint on gypsum

2509.03.A.4.c.1 Door drops must be grouped and coordinated in a rhythmic fashion. Door drops must be accentuated with special treatment of the
lighting, walls, ceiling and floor areas.
2509.03.A.4.c.2 Provide a minimum ceiling height in guest corridors of 8’-0”/2.4 m.
2509.03.A.4.c.3 Not Applicable to this Brand
2509.03.A.4.c.4 When automatic suppression systems are required (see section 2516.00) concealed type sprinkler heads must be utilized.
2509.03.A.5 Electrical
2509.03.A.5.a Provide convenience power outlets (socket outlets) in corridors for housekeeping equipment with spacing not to exceed 50’-0”/15 m on
center.
2509.03.A.5.b Provide decorative light fixtures, wall sconces and ceiling fixtures in guestroom corridors.
2509.03.A.5.c Eggcrate lighting diffusers are not allowed.
2509.03.A.5.d Lighting must be switched at panel in electrical closet.
2509.03.A.5.e Refer to Section 2514.08 for minimum light level requirements.
2509.03.A.6 Artwork must be located appropriately throughout guestroom corridors.
2509.03.A.7 Window Treatment
Refer to 2515.03 for additional requirements
2509.03.A.7.a Decorative window treatment is required on guestroom corridor windows.
Caribbean | Central America | Mexico | South America: Decorative window treatment is optional on guestroom corridor windows.
2509.03.B Service Corridor
2509.03.B.1 Service corridors must be a minimum of 6’-0”/1.8 m wide.
2509.03.B.2 Finish Options - Service Corridor
2509.03.B.2.a Floor: Vinyl composite tile, heavy duty anti-skid tile (12"/300 mm x 12"/300 mm minimum), natural stone, sealed concrete, luxury vinyl tile
2509.03.B.2.a.1 Base (minimums): 4"/100 mm vinyl, tile, natural stone
2509.03.B.2.b Wall: Epoxy paint with accent colors
2509.03.B.2.b.1 Provide wall protection with 4’-0”/1.2 m high wainscot fiberglass reinforced plastic panels with metal or rubber corner guards.
2509.03.B.2.c Ceiling: Acoustic ceiling tile, paint on gypsum, open ceiling
2509.03.B.3 Provide a minimum of two convenience power outlets (socket outlets) on each wall with spacing not to exceed 50'-0"/15 m on center.
2509.03.B.4 Refer to Section 2514.08 for minimum light level requirements.
2509.03.C Ballroom Service Corridors
2509.03.C.1 The ballroom service corridor must extend the length of the ballroom and connect to the kitchen or ballroom pantry and ballroom storage.

2500-112 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2509.03.C.2 Arrangement of doors within the vestibule must have each set of doors perpendicular to the other set of doors, versus in a series, to prevent as
little light penetration as possible into the ballroom from the service corridor. 3'-6"/1.07 m minimum wide single doors must be used. 3'-0"/900
mm minimum wide doors can be used in double door applications.
2509.03.C.3 The clear width of ballroom service corridor must be 8’-0”/2.4 m. Additional width is required to accommodate service vestibules, the installation
of ice machines, beverage stations and sound/dimmer rooms.
2509.03.C.4 Provide a minimum ceiling height of 10’-0”/3.0 m.
2509.03.C.5 Finish Options - Ballroom Service Corridors
2509.03.C.5.a Floor: Vinyl composite tile (12"/300 mm x 12"/300 mm minimum)
Caribbean | Central America | Mexico | South America: Floor: Vinyl composite tile (12"/300 mm x 12"/300 mm minimum), sealed &
polished concrete
2509.03.C.5.a.1 Base (minimum): 4"/100 mm vinyl
2509.03.C.5.b Wall: Paint
Caribbean | Central America | Mexico | South America: Wall: Paint, acrylic knockdown, epoxy, tile in food service areas
2509.03.C.5.b.1 Provide wall protection with 4’-0”/1.2 m high wainscot fiberglass reinforced plastic panels with metal or rubber corner guards.
2509.03.C.5.c Ceiling: Acoustic ceiling tile, paint on gypsum
2509.03.C.6 Trough Drains
2509.03.C.6.a Provide trough drains where required by equipment.
2509.03.C.6.b Construct trough or grate of fiberglass or stainless steel.
2509.03.C.6.c Maximum grate size is 1”/25 mm by 1”/25 mm.
2509.03.C.6.d Install trough drain along front of each ice machine and extend 6”/150 mm on both sides of machine opening. Trough drains must be
recessed into the floor.
2509.03.C.7 Corridor lighting must be switched from control panels.
2509.03.C.8 Refer to Section 2514.08 for minimum light level requirements.
2509.03.C.9 Provide two power outlets (socket outlets) at 6’-0”/1.8 m on center the entire length of the corridor. Each set of power outlets (socket outlets)
must be on a separate dedicated circuit.
2509.03.C.10 Provide one wall mounted outlet for a house telephone.
2509.03.C.11 Provide small cube and flaked water-cooled ice machines in ballroom service corridor. Machines are not allowed on a wall shared with the
ballroom.

2509.04 Exit Stairs

Exit Stairs – Refer to Section 2516.05 Means of Egress for additional requirements applicable to this section.
2509.04.A Stairwell Width

2500-113 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

The widths of stairwells must not decrease in the direction of egress from the building.
2509.04.B Stairwell Landing
Every stairwell landing must have a dimension, measured in the direction of travel, equal to the width of the stairwell or greater.
2509.04.C Stairwell Treads and Risers
All stairwell treads and risers must be solid type for the entire width of the stair.
2509.04.D Doors
All stairwell doors must include automatic door closures and be self latching.
2509.04.E Finish Options - Exit Stairs
2509.04.E.1 Floor: Sealed concrete
2509.04.E.1.a Treads at a minimum must be exposed, hand troweled concrete with sealer and non-skid nosings of contrasting color.
2509.04.E.1.b Landings at a minimum must be exposed, hand troweled concrete with non-slip finish and hand sealed.
2509.04.E.2 Wall: Paint
Caribbean | Central America | Mexico | South America: Wall: Epoxy paint
2509.04.E.3 Ceiling: Paint
2509.04.E.4 A class "A" flame spread rating is required for all finishes.
2509.04.F Rising Mains
If stairwells contain dry and wet rising mains, all valves must be locked and fitted with tamper switches.
2509.04.G Lights
Lights are not allowed to be manually operated and must remain on when the space is occupied.
2509.04.H Light Levels
Refer to Section 2514.08 for minimum light level requirements.

2509.05 Escalators
2509.05.A Escalator Requirement
Escalators must be provided when major ballroom and meeting rooms are located on a different level from the street/lobby level.
2509.05.B Width
Escalators must have a minimum width of 48”/1.2 m.
2509.05.C Incline
Thirty degrees is the maximum inclination of escalators.
2509.05.D Speed
Escalators must have a maximum speed of 90 FPM (0.5 m/sec).

2500-114 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2509.05.E Handling Capacity

The minimum handling capacity must be 4,500 persons per hour.
2509.05.F Glass Railing
Provide glass railing when freestanding.
2509.05.G Panic Button
Provide panic button for emergency shut off. Button must raise alarm at the 24 hour monitoring station.
2509.05.H Anti-entrapment Strips/Brushes
Provide anti-entrapment strips/brushes on the side of the moving steps.
2509.05.I Flat Steps Per Landing
Flat steps per landing must be a minimum of 2, above 19'-8"/6 m rise a minimum of 3 is required.
2509.05.J Step Width
Minimum step width must be 3'-3"/1000 mm.
2509.05.K Auxiliary Brake
Auxiliary brake is required.
2509.05.L Drive Machine
Drive machine must be inside upper landing. The gear must be helical type.
2509.05.M Step Chain Pin Pressure
Step chain pin pressure must not exceed 23 N/mm². Minimum diameter of step chain rollers must be 3"/75 mm with rubber or polyurethane tire/tyre.
2509.05.N Power Supply
Power supply must be provided at upper landing of escalator, front area.
2509.05.O Operating Panels
Operating panel must be located at each landing at the inner side of the balustrade, close to the handrail entry. It must include an emergency stop
button and a starting key switch.
2509.05.P Starting Key Switch
Starting key switch must be provided in both landings near the newel ends.
2509.05.Q VVF Drive
VVVF (variable voltage variable frequency) drive is required.
2509.05.R Tread and End Lighting
Escalator tread lighting and end lighting must be provided.
2509.05.S Sprinkler Pipework

2500-115 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

Include sprinkler pipework within escalator truss if required.

2510.00 Guestroom/Suites
Refer to Sections 2514.00, Technical Criteria, and 2515.00 Furnishings, Fixtures and Equipment, for requirements applicable to this section.
2510.00.A Room Types and Layouts
Room Types and Layouts
2510.00.A.1 Not Applicable to this Brand
2510.00.A.2 King Room Types
Africa: The minimum king guestroom must be 366 ft²/34 m² net area.
Americas: The minimum king guestroom must be 13’-0”/3.96 m wide x 27’-0”/8.23 m long, 350 ft2/33 m2 net area.
Asia Pacific: The minimum king guestroom must be 410 ft²/38 m² net area for new construction.
The minimum king guestroom must be 345 ft²/32 m² net area for conversions.
Egypt: The minimum king guestroom must be 400 ft2/38 m2 net area.
Europe: The minimum king guestroom must be 345 ft²/32 m² net area.
Japan: The minimum king guestroom must be 345 ft²/32 m² net area for new construction.
The minimum king guestroom must be 345 ft²/32 m² net area for conversions.
Middle East and Africa: The minimum king guestroom must be 388 ft²/36 m² net area.
United Kingdom: The minimum king guestroom must be 300 ft²/28 m² net area.
2510.00.A.3 Two Bedded Room Types
Africa: The minimum two bedded guestroom must be 388 ft²/36 m² net area.
Americas: The minimum two bedded guestroom must be 13’-0”/3.96 m wide x 29’-0”/8.84 m long, 375 ft2/35 m2 net area.
Asia Pacific: The minimum two bedded guestroom must be 410 ft²/38 m² net area.
The minimum king guestroom must be 325 ft²/30 m² net area for conversions.
Caribbean | Central America | Mexico | South America: The minimum two bedded guestroom must be 375 ft2/35 m2 net area.
Europe: The minimum two bedded guestroom must be 366 ft²/34 m² net area.
Japan: The minimum two bedded guestroom must be 345 ft²/32 m² net area.
The minimum two bedded guestroom must be 301 ft²/28 m² net area for conversions.
Middle East and Africa:
The minimum two bedded guestroom must be 410 ft2/38 m2 net area.
United Kingdom: The minimum two bedded guestroom must be 300 ft2/28 m2 net area.

2500-116 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2510.00.A.4 Double Beds New Construction

Americas: Guestrooms with two double beds are not permitted in new construction. Two bedded room types must have two queen beds.

2510.00.B Connecting Rooms

2510.00.B.1 Connecting Room Percentage
A minimum of 15 percent of the total key count must be connecting (example: a 200 key hotel would have 15 rooms connecting to 15 other rooms
for a total of 30 connecting rooms.).
China: A minimum of 6 percent of the total key count must be connecting (example: a 200 key hotel would have 6 rooms connecting to other
rooms for a total of 12 connecting rooms.).

2510.00.C Not Applicable to this Brand

2510.00.D Smoking Guestrooms
All smoking guestroom locations must be approved by Hilton. Refer to Section 719.00 - Smoking Policy for required number of smoking rooms.
2510.01 Doors
2510.01.A Entry Doors
See Section 2514.01 for standard door requirements.
2510.01.A.1 Doors must be solid core wood veneer suitable for painting or better. Metal clad entry doors are not allowed.
Canada | United States: Doors must be solid core wood veneer suitable for painting or better. Metal clad entry doors are not allowed. High
pressure laminate doors must be submitted for approval.
2510.01.A.2 Doors must be a minimum of 3'-0"/900 mm wide x 6'-8"/2.1 m high.
2510.01.B Entry Door Frames
2510.01.B.1 Framed, non-masonry walls must be reinforced on the “strike” side of the jamb to prevent prying and flexing for security control.
2510.01.C Entry Door Hardware
2510.01.C.1 Provide electronic lockset from a Hilton approved manufacturer. Refer to Section 2514.00 Technical Criteria for detailed standards.
2510.01.C.2 Entry doors must have adjustable type, automatic, 2-stage hydraulic, low profile door closer. Hold-opens of any type are not allowed at
guestroom doors.
2510.01.C.3 Entry doors must have a multi-fin sound/smoke frame seal (Manufacturer must warranty against adhesion failure).
2510.01.C.4 Provide a minimum of 180 degree door viewer with inside viewer cover that cannot be damaged under normal use, installed 5’-0”/1.5 m above
finished floor. Existing viewers requiring inside viewer covers must not require disassembly of the viewer to install the new viewer cover. Viewer
finish must match the finish of the lockset.
2510.01.C.5 Asia Pacific | South America: A safety (flip) latch, a rubber coated safety (flip) latch or concealed chains is required for all entrance doors.
Locate 4’-11”/1.5 m maximum above finished floor. Surface mounted safety chain locks and swing bar door guards are not allowed.
Europe | Middle East and Africa: A safety (flip) latch or concealed chains is required for all entrance doors and/or balcony doors. Locate

2500-117 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

between 4'-0"/1.2 m and 4’-11”/1.5 m above finished floor. Surface mounted safety chain locks and swing bar door guards are not allowed.
Italy: Not Applicable to this BrandNorth America: A safety (flip) latch is required for all entrance doors. Locate 4’-0”/1.2 m maximum above
finished floor. Surface mounted safety chain locks and swing bar door guards are not allowed.
2510.01.C.6 Asia Pacific: Provide concealed chains for the entry door. Locate 4’-0”/1.2 m maximum above finished floor. Surface mounted safety chain locks
are not allowed.
2510.01.C.7 Provide a natural stone or quartz composite threshold at entrance and connecting doors. Thresholds must be the full width of the frame.
Europe | Middle East and Africa: Provide a natural stone or quartz composite threshold at entrance and connecting doors. If hard flooring is
provided at the entrance and it is full width of the door frame threshold is not required if the drop down seal at door is operating properly.
Thresholds must be the full width of the frame.
2510.01.C.8 A drop down seal is required. If corridor pressurization is required to supply fresh air to the guestrooms, the drop down seal is not required but a
door sweep is required.
2510.01.C.9 All hardware finishes must match.
2510.01.C.10 Kick plates are not allowed.
2510.01.D Connecting Doors
2510.01.D.1 When guestrooms are connected, they must be separated by two doors.
2510.01.D.2 The door frame must be the full width of the wall thickness.
2510.01.D.3 Hold opens of any type are not allowed.
North America: Not Applicable to this Brand
2510.01.D.4 Each door must have a latch set with an operating lever on the room side only. A blank plate must be installed on the opposite side of the door.
2510.01.D.5 Each door must have a thumb-turn deadbolt with 1"/25 mm throw on guestroom side.
2510.01.D.6 A safety latch, same as on entry door, must be provided on each door.
2510.01.D.7 Sound stripping, same as on entry door, must be provided on the door frame of each door.
2510.01.D.8 Provide automatic drop down seal, same as on entry door, at each door for sound attenuation.
2510.01.D.9 A threshold matching the entry door must be provided. Threshold must be as wide as the door frame.
2510.01.D.10 All hardware finishes must match the entry door hardware finish.
2510.01.E Sliding Glass Doors
2510.01.E.1 Americas | Asia Pacific: Sliding glass doors (when provided) must have a non-keyed, auxiliary/additional locking device. Surface mounted
safety door chains are not allowed.
Europe | Middle East and Africa: Sliding glass doors (when provided) must have a non-keyed, auxiliary/additional locking device. Locate
between 4'-0"/1.2 m and 4’-11”/1.5 m above finished floor. Surface mounted safety door chains are not allowed.
2510.01.E.2 Sliding glass doors must be shatterproof or have tempered glass.
2510.01.E.3 The sliding panel must be mounted on the interior track to prevent any removal of the door from the exterior.

2500-118 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2510.01.F Not Applicable to this Brand

2510.01.G Interior Guest Room Doors
If provided, bedroom door locks must release by turning the inside lever and by closing the door; an emergency device must release this lock from
outside of the room.

2510.02 Windows
Reference 2514.01 for typical window requirements.
2510.02.A Window Area
Each guestroom must have a minimum window area equal to a minimum 10 percent of the room area.
North America: In new construction, each guestroom must have a window area equal or greater than 55% percent of the exterior wall. Adaptive re-
use and conversion projects will be reviewed independently and must be approved by Hilton.
2510.02.B Operable Windows
Operable windows, if provided, must have a screen and a childproof locking device approved by Hilton and are not allowed to open more than 4”/102
mm unless required otherwise by code. Once opened, the window must remain in the open position without having to be propped open.
Europe | Middle East and Africa: Operable windows, if provided, must have a screen and a childproof locking device approved by Hilton and are
not allowed to open more than 4”/102 mm unless required otherwise by code. Once opened, the window must remain in the open position without
having to be propped open. Balcony window must have a safety latch located between 4'-0"/1.2 m and 4’-11”/1.5 m above finished floor.
2510.02.C Not Applicable to this Brand
2510.02.D Window Sill Materials
Window sills must be a material compliant with Section 2515.04.

2510.03 Finish Options - Guestrooms/Suites

2510.03.A Americas: Floor: Carpet (broadloom and high definition CYP 48 oz.), porcelain tile, wood - tongue and groove
Asia Pacific | Europe: Floor: Carpet (broadloom), porcelain tile, wood - tongue and groove, natural stone
Middle East and Africa: Floor: Carpet (broadloom), porcelain tile, wood - tongue and groove
2510.03.A.1 Not Applicable to this Brand
2510.03.A.2 Base (minimums): 4"/100 mm wood, through body synthetic
2510.03.A.3 The entry must be hard surface, natural or composite stone, wood, porcelain tile, or bamboo. In a standard room type, the entry floor finish must
match the bathroom floor finish.
2510.03.B Wall: Vinyl wallcovering, acrylic knockdown - orange peel texture
2510.03.B.1 Wall covering must not be used on exterior walls in climates with high humidity.
2510.03.C Ceiling: Paint on gypsum
2510.03.C.1 Semi-gloss and gloss paint finishes must not be used.

2500-119 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2510.03.C.2 Exposed concrete plank joints are not allowed. Concrete must be skim coated.
2510.03.C.3 Americas: Guestroom ceiling height must be a minimum of 8’-0”/2.4 m.
Asia Pacific | Europe | Middle East and Africa: Guestroom ceiling height must be a minimum of 9’-0”/2.75 m.
Caribbean | Central America | Mexico | South America: Guestroom ceiling height must be a minimum of 8’-2”/2.49 m.
2510.03.C.4 Americas: Dropped ceilings in guestroom entry must be a minimum height of 7’-6”/2.3 m.
Asia Pacific | Europe | Middle East and Africa: Dropped ceilings in guestroom entry must be a minimum height of 8’-0”/2.4 m.
Caribbean | Central America | Mexico | South America: Dropped ceilings in guestroom entry must be a minimum height of 7’-2”/2.23 m.
2510.03.C.5 When automatic suppression systems are required (see section 2516.00) concealed type sprinkler heads must be utilized.
2510.03.D Balcony Floor: Weather resistant porcelain tile or natural stone, composite decking, sealed concrete. Balcony floor must slope to drain.

2510.04 Closets
2510.04.A Closet Size
Americas | Japan | Middle East and Africa:
All guestrooms must have an enclosed clothes hanging space with a minimum of 3'-6"/1.1 m in total width and 2’-0”/600 mm in total inside depth.
Local markets may dictate larger capacity.
Asia Pacific: All guestrooms must have an enclosed clothes hanging space with a minimum of 4’-0”/1.2 m in total width and 2’-0”/600 mm in total
inside depth. Local markets may dictate larger capacity.
Caribbean | Central America | Mexico | South America: All guestrooms must have an enclosed clothes hanging space with a minimum of 3'-6"/1.1
m in total width and 1'-10”/550 mm in total inside depth. Local markets may dictate larger capacity.
Europe:
All guestrooms must have an enclosed clothes hanging space with a minimum of 3'-6"/1.1 m in total width and 1'-10”/550 mm in total inside depth.
Local markets may dictate larger capacity.
2510.04.B Closet Shelf
Provide a polished finish, chrome-plated coat rod and a continuous hardwood shelf 1’-6”/450 mm deep installed at 5’-10”/1.8 m above finished floor
in closets. Install 1”/25 mm x 4”/100 mm wood shelf cleats on the three interior closet walls to provide support for the closet shelf. A pre-
manufactured bracket with chrome rod and shelf is allowed but it must extend the full width of the closet.
2510.04.C Doors
All closets and built-in wardrobe cabinets for hanging clothes must have doors. Mirrored doors are only allowed if door is solid core. Bi-fold doors, bi-
pass, drapes, or fabric type folding (accordion) doors are not allowed. Sliding “barn doors” will be only considered with prior approval and conditional
that the doors do not block circulation when parked in the open position. Closet barn doors may not serve dual purpose as bathroom doors.
Canada | United States: All closets and built-in wardrobe cabinets for hanging clothes must have doors. Mirrored doors are only allowed if door is
solid core. Bi-fold doors, bipass, drapes, or fabric type folding (accordion) doors are not allowed. Sliding “barn doors” will be only considered with
prior approval and conditional that the doors do not block circulation when parked in the open position. Closet barn doors may not serve dual

2500-120 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

purpose as bathroom doors. Where closet doors conflict with guestroom entry door, provide a pair of smaller doors in lieu of one wider door, with self-
closing hinges (not an overhead closure).
2510.04.D Wardrobes
Freestanding wardrobes are not allowed.
2510.04.E Not Applicable to this Brand
2510.04.F Down Light
Asia Pacific | Europe: Closets are required to have an automatic on/off LED light strip.
Caribbean | Central America | Mexico | Middle East and Africa | South America: Closets are required to have an automatic on/off LED light strip.
Japan: Not Applicable to this Brand

2510.05 Bed
2510.05.A Bed Frame/Base
2510.05.A.1 Not Applicable to this Brand
2510.05.A.2 A minimum 7.25”/184 mm high bed base must be provided to achieve a typical top of bed height of 26”/650 mm. Bed height is the measurement
of the finished bed including base and mattress set (bedding not included). Accessibility requirements for the jurisdiction must be verified and
followed as they may be more restrictive.
Americas: A minimum 7.25”/184 mm high solid, recessed bed base must be provided to achieve a typical top of bed height of 26”/650 mm. Bed
height is the measurement of the finished bed including base and mattress set (bedding not included). Provide a solid, recessed bed base in
accessible rooms unless otherwise required by local jurisdiction.
2510.05.A.3 Bed frame/base must be wood or steel construction. Foundations with legs, pressboard and MDF bed bases are not allowed. Must have a
finished, decorative appearance.
2510.05.A.4 Bed frame/base must be non-adjustable.
2510.05.A.5 Box covers of box springs must be fitted or tailored (not quilted).
2510.05.A.6 The use of bed legs are only allowed with prior approval.
2510.05.A.7 Wall beds or concealed pull-down wall beds are only allowed with prior approval.
2510.05.B Platform Beds
2510.05.B.1
Platform beds will be considered with prior approval. They must comply with the following:

The platform must be constructed by the case good manufacturer and any exposed wood, including legs, must have a furniture quality finish.
Finish can be timber, leather or faux leather.

The platform must have a minimum 6"/150 mm recessed toe kick for platform base and be high pressure plastic laminate.

2500-121 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

Top of mattress must be no less than 19”/480 mm above the floor.

Box springs are not required for platform beds.

2510.05.C Mattress Sets

2510.05.C.1 Not Applicable to this Brand
2510.05.C.2 Not Applicable to this Brand
2510.05.C.3 Not Applicable to this Brand
2510.05.C.4 Americas:

Mattress sizes are:

53”/135 cm x 80”/200 cm Full XL

60”/150 cm x 80”/200 cm Queen

72”/180 cm x 80”/200 cm Hotel King

76"/200 cm x 80"/200 cm Eastern King

80”/200 cm x 80”/200 cm Presidential (Central America/Mexico/South America Only)

Asia Pacific:

Mattress sizes are:

53”/135 cm x 80”/200 cm Twin/Double XL

60”/150 cm x 80”/200 cm Queen

72”/180 cm x 80”/200 cm King

80”/200 cm x 80”/200 cm Presidential

Europe | Middle East and Africa: Mattress sizes are:

2500-122 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

53”/135 cm x 80”/200 cm Double XL

60”/150 cm x 80”/200 cm Queen
72”/180 cm x 80”/200 cm King
80”/200 cm x 80”/200 cm Presidential
2510.05.C.5 Zip and link beds are not allowed.
Asia Pacific: Zip and link beds are not allowed unless regional brand approves use via business case.
2510.05.C.6 Asia Pacific: All guestrooms must have one of the following mattress and stable base foundations:
Serta Suite Dreams II
Simmons Beautyrest Harmony
Slumberland Deluxe Comfort
King Koil Comfort Plush
Canada | Caribbean | Central America | Mexico | South America: All guestrooms must have one of the following mattress and stable base
foundations:
Serta Suite Dreams II
Simmons Beautyrest Harmony
Europe | Middle East and Africa: All guestrooms must have one of the following mattress and stable base foundations:
Serta Suite Dreams II
Simmons Beautyrest Harmony
Guam | Puerto Rico | United States | Virgin Islands, U.S.: All guestrooms must have one of the following mattress and stable base
foundations:
Serta Suite Dreams NXT
Sealy Paradigm Suites
2510.05.C.7 Not Applicable to this Brand
2510.05.C.8 For existing hotels, any mattresses over ten years old must be replaced or sooner as condition warrants.
2510.05.D Bedding
2510.05.D.1 Refer to Section 305.00 - The Bed for all top of bed bedding.

2510.06 Furnishings, Fixtures and Equipment

Refer to Section 2515.00 for general FF&E requirements.
2510.06.A Furnishings
2510.06.A.1 Not Applicable to this Brand
2510.06.A.2 Not Applicable to this Brand
2510.06.A.3 There must be a minimum clearance of 18”/450 mm between any bed and the wall, and a minimum clearance of 30"/760 mm between the two
beds. There must be a minimum clearance of 30"/760 mm from the end of the bed to an object or wall.

2500-123 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2510.06.A.4 Headboard
2510.06.A.4.a Headboards must be wider than the mattress and have a minimum overall height of 30”/760 mm or more above the bed. The bottom of the
headboard must continue 2"/50 mm below the top of the boxspring with the edges extending down to the floor and open space behind
mattress/below headboard must not be visible to guest. Wall panels exceeding these requirements must be approved by Hilton.
2510.06.A.4.b Headboards must be anchored securely to the wall with cleats.
2510.06.A.4.c Upholstered headboards must be hygienic, easily cleanable and easily removable.
2510.06.A.4.d Design must be coordinated with outlet locations to prevent conflict.
2510.06.A.4.e Rubber stops must be placed at all corners of headboard to prevent rattling and damage to wall finish.
2510.06.A.4.f The base of the wall hung headboard must be a minimum of 2"/50 mm below the top of the box spring.
2510.06.A.5 Bedside Surface
2510.06.A.5.a Guestrooms with a single bed must have a bedside surface on each side of the bed.
2510.06.A.5.a.1 Guestrooms with two beds must have at least one bedside surface adjacent to each bed. The surface may be shared but the size must
accommodate both beds and all required appliances.
2510.06.A.5.b Asia Pacific | Canada | Puerto Rico | United States: Bedside surfaces without a base must include a back panel that extends to the floor.
2510.06.A.5.c The surface must support a minimum of 250 lbs/115 kg
2510.06.A.5.d The top must be the same height of the top of the mattress.
2510.06.A.5.e Bedside surface must be a minimum of 24”/600 mm wide x 18”/450 mm deep.
Europe: Bedside surface must 9e a minimum of 21-5/8"/550 mm wide x 18”/450 mm deep.
2510.06.A.5.f One bedroom suites are permitted to reduce the width to 15”/375 mm wide.
2510.06.A.5.g Top surface must be a material compliant with Section 2515.04.
2510.06.A.5.h Design must be coordinated with outlet locations to prevent conflict.
2510.06.A.5.i A minimum of 3”/75 mm must be provided between the bedside surface and the mattress for top of bed linens.
2510.06.A.5.j Asia Pacific | Middle East and Africa: An LED nightlight must be provided near the base of the bedside surface. A switch must be
provided to control the nightlight operation.
2510.06.A.6 Not Applicable to this Brand
2510.06.A.7 Drawer Storage
2510.06.A.7.a A minimum of 3 net ft³/0.08 net m³ of drawer or shelf storage must be provided for each guestroom.
2510.06.A.7.b Each living area of a suite must each have a minimum of 3 ft³/0.08 m³ of drawer storage, measured inside the drawer.
2510.06.A.7.c A minimum of four drawers designated for clothing storage must be provided.
2510.06.A.7.d Not Applicable to this Brand

2500-124 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2510.06.A.7.e The top surface material must be compliant with Section 2515.04. All other surfaces (sides, drawer fronts, legs, end panels, etc.) must be
solid wood or wood veneer.
2510.06.A.7.f Design must be coordinated with outlet locations to prevent conflict.
2510.06.A.8 Not Applicable to this Brand
2510.06.A.9 Not Applicable to this Brand
2510.06.A.10 Entertainment Area
2510.06.A.10.a Refer to Section 2510.09 for television equipment requirements.
2510.06.A.10.b Any casegoods below the television must be sized according to the television size. The television must never overhang the sides of the
casegood unit. Sufficient clearance must be provided to allow the television to swivel without impeding traffic.
2510.06.A.10.c Casegoods below the television must have a top surface material compliant with Section 2515.04. All other surfaces must comply with
Section 2515.01.
2510.06.A.10.d Casegoods supporting the weight of the television and/or television mount must be reinforced.
2510.06.A.10.e Americas | Europe | Middle East and Africa: The television must sit a minimum of 2”/50 mm above the casegood. Cables must not be
visible to guests.
2510.06.A.10.f The television must be positioned within view from the bed and work area in typical guestrooms. Televisions in sitting rooms or living areas
must be easily viewed from the soft seating/lounge area. Other areas within the room(s) must be considered and accommodated when
possible.
2510.06.A.10.g The bottom edge of the television screens in bedrooms must be positioned 13”/330 mm above the top of the bed. Bedrooms with platform
beds or low beds must be reviewed for alternate locations.
2510.06.A.10.h Wall-mounted televisions are allowed on non-demising walls. If mounted on demising walls, it must be pre-approved and subject to sound
transmission studies. Sufficient blocking must be provided to ensure that the television/mount is not easily pulled off of the wall.
2510.06.A.11 Not Applicable to this Brand
2510.06.A.12 Work Area
2510.06.A.12.a Asia Pacific: All guestrooms must be equipped with a work surface. Work surface must be a minimum surface area of 1,860 in²/1.2 m².
Caribbean | Central America | China | Europe | Mexico | Middle East and Africa | South America: All guestrooms must be equipped
with a work surface. Work surface must be a minimum surface area of 1,560 in²/1.0 m².
North America: All guestrooms must be equipped with a work surface. Work surface must be a minimum surface area of 10 ft²/1.0 m².
Work surface height to be 28"-30"/71-76 cm.
2510.06.A.12.b Top surface must be a material compliant with Section 2515.04. All other surfaces (sides, drawer fronts, legs, end panels, etc.) must be
solid wood or veneer. All sides must be finished.
2510.06.A.12.c Not Applicable to this Brand
2510.06.A.12.d Nesting desk unit may be used in lieu of freestanding desk. This unit is comprised of a fixed topped desk with a moveable-nesting table.

2500-125 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2510.06.A.13 Not Applicable to this Brand

2510.06.A.14 Breakfast/Side Tables
2510.06.A.14.a Breakfast/side tables are required in all rooms with a lounge chair and must be located next to the lounge chair.
2510.06.A.14.b The breakfast/side table must be 25”/635 mm - 30”/760 mm high with a minimum top surface of 450 in²/0.30 m².
Australasia | Greater China & Mongolia: Not Applicable to this Brand
2510.06.A.14.c Top surface material must be compliant with Section 2514.04. All tops must be securely mounted to the base.
2510.06.A.14.d Pedestals and bases must have heavy duty glides and may be wood or plated metal with finishes matching or complementing other case
pieces in the guestroom.
2510.06.A.15 End Table
2510.06.A.15.a A minimum of one end table is required in all rooms with a sofa. End table must be located at one end of the sofa. Height of end table
must be coordinated with arm height of sofa.
2510.06.A.15.b Not Applicable to this Brand
2510.06.A.15.c Top surface must be compliant with Section 2515.04 other surfaces (sides, drawer fronts, legs, end panels, etc.) must be solid wood or
veneer. If glass tops are used, they must be set into a frame with no solid bottom.
2510.06.A.16 Coffee Table
2510.06.A.16.a Coffee tables are required in all rooms with a sofa or chaise.
2510.06.A.16.a.1 Tables must be 18”/450 mm to 26”/650 mm high with a minimum top surface area of 600 in²/0.40 m².
2510.06.A.16.a.2 Coffee tables must be a single piece unit and easy to move when used with a sofa bed.
2510.06.A.16.a.3 Top surface must be compliant with Section 2515.04. All other surfaces (sides, drawer fronts, legs, end panels, etc.) must be solid
wood or veneer.
2510.06.A.16.b Hinged leaves are not allowed.
2510.06.A.17 Sofa/Sofa Bed
2510.06.A.17.a Provide one sofa bed in all suite type accommodations.
China: Provide one sofa in all suite type accommodations.
2510.06.A.17.b Sofas and sofa beds must be fully upholstered with loose reversible seat and back cushions.
China: Sofas must be fully upholstered with loose reversible seat and back cushions.
2510.06.A.17.c Sofas and sofa beds must have heavy duty, commercial construction grade fabric or leather upholstery. Vinyl upholstery is not allowed.
Metal grommets must not be used with leather or vinyl upholstery cushion. The use of a breathable panel is required.
China: Sofas must have heavy duty, commercial construction grade fabric or leather upholstery. Vinyl upholstery is not allowed. Metal
grommets must not be used with leather or vinyl upholstery cushion. The use of a breathable panel is required.
2510.06.A.18 Ottoman
2510.06.A.18.a Upholstered coffee tables (ottomans) are allowed.

2500-126 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2510.06.A.18.b Ottomans must have a minimum top surface area of 600 in²/0.40 m² and height of 17"-18"/43-45 cm, and no higher than seat.
2510.06.A.18.c Ottomans must have commercial construction grade leather or vinyl upholstery.
2510.06.A.18.d Ottoman must have casters or heavy duty nylon glides.
2510.06.A.19 Bench
2510.06.A.19.a Americas | Europe | Middle East and Africa: A permanent luggage bench is required if a portable luggage bench is not provided.
Asia Pacific: A permanent luggage bench is required if a portable luggage bench is not provided.
2510.06.A.20 Lounge Chair
2510.06.A.20.a Provide one lounge chair with arms or chaise. Lounge chair must be fully upholstered.
2510.06.A.21 Not Applicable to this Brand
2510.06.A.22 Not Applicable to this Brand
2510.06.A.23 Dining Chairs
2510.06.A.23.a If provided, dining chairs must be upholstered open back chairs with tailored silhouette. Chair seat must be upholstered.
2510.06.A.23.b Heavy duty nylon glides are required for all dining chairs used on flooring other than carpet.
2510.06.A.24 Work Area Chair
2510.06.A.24.a Provide one chair at each work surface area with a fully upholstered seat and a seat back with a height ranging from 16"/400 mm -
24"/600 mm. If an ergonomic chair is used it must have a fully upholstered seat with adjustable seat height and a seat back with a height
ranging from 16"/400 mm - 24"/600 mm.
Asia Pacific: Provide one chair at each work surface area with a fully upholstered seat and a seat back with a height ranging from
16"/400 mm - 24"/600 mm. If an ergonomic chair is used it must have a fully upholstered seat with adjustable seat height and arms, be
reclinable and have a seat back with a height ranging from 16"/400 mm - 24"/600 mm.
2510.06.A.24.b Casters are optional. If the base has a caster, the base must have no less than five prongs with a 27”/675 mm diameter base. Four leg
bases and four prong bases are allowed but may not have casters unless certified safe from tipping.
2510.06.A.24.c Ensure that the height of the desk chair is coordinated with the height of the desk work area to avoid damage to the chair arms when chair
arms are provided.
2510.06.A.25 Not Applicable to this Brand
2510.06.A.26 Chairs must have heavy duty, woven fabric. Metal grommets must not be used with leather or vinyl upholstery cushion. The use of a breathable
panel is required.
2510.06.A.27 Not Applicable to this Brand
2510.06.A.28 Hospitality Area
2510.06.A.28.a Minibar/Refrigerator

2500-127 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2510.06.A.28.a.1 A refrigerator is an under-counter cold storage unit available for guest use. A minibar is a fully stocked, under-counter cold storage
unit.
2510.06.A.28.a.2 An under-counter or drawer type refrigerator is optional. Refrigerator must be a minimum of 1.4 ft³/0.04 m³/ 40 liters.
2510.06.A.28.a.3 Asia Pacific: Equipment must be installed within a special cabinet, the television credenza or other casegood piece as approved by
Hilton. The casegood unit must include the following:
Middle East and Africa: Equipment must be installed within a special cabinet, the television credenza, the Hilton Valet™ or other
casegood piece as approved by Hilton. The casegood unit must include the following:
2510.06.A.28.a.3.a A counter, minimum 30”/760 mm, with a minimum surface area of 580 in²/0.37 m².
2510.06.A.28.a.3.b Top surface (and any back splashes where applicable) must be compliant with Section 2515.04. All other surfaces must
comply with Section 2515.01.
2510.06.A.28.a.3.c Cabinet doors to screen equipment.
2510.06.A.28.a.3.d When located in the base cabinet, storage and shelving must be behind cabinet doors.
2510.06.A.28.a.3.e Ventilation must be provided, as required by equipment manufacturers.
2510.06.A.28.a.3.f Not Applicable to this Brand
2510.06.A.28.a.3.g Not Applicable to this Brand
2510.06.A.28.a.3.h Refrigerated drawers are allowed with prior approval.
2510.06.A.28.a.4 Provide power requirements for equipment behind casegood unit.
2510.06.A.28.b Minibar Equipment (when provided)
2510.06.A.28.b.1 Americas | Europe | Middle East and Africa: A minibar central reporting unit is optional.
2510.06.A.28.b.2 Minibars must be insulated with a blown insulation material that is free of HCFCs and CFCs.
North America: Not Applicable to this Brand
2510.06.A.28.b.3 The outer skin of the cabinet must be of a vapor proof material and any seams or perforations for pipes, wires and conduits must be
sealed to prevent vapor penetration into the insulation.
2510.06.A.28.b.4 The chiller must have a system for condensate collection and evaporation sufficient capacity to avoid damage to soft furnishings.
Condensation must never form on any external part of the structure.
2510.06.A.28.b.5 The refrigeration capacity of the chiller unit must maintain 41 °F/5 °C or lower average temperature within the minibar and an
ambient temperature of 77 °F/25 °C and 60 percent relative humidity.
2510.06.A.28.b.6 The absorption system must comply with ANSI/ASHRAE Standard 15-2007, "Safety Standards for Refrigeration Systems" and ANSI/
ASHRAE Standard 34-2007, "Designation and Safety Classification of Refrigerants.”
2510.06.A.28.b.7 The ammonia charge must not exceed 2.25-grams/liter of storage space and must comply with ASHRAE Standard 15-2007
(www.ashrae.org).

2500-128 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2510.06.A.28.b.8 Energy consumption must be better than 1.2 Watts/liter of storage space.
2510.06.A.28.b.9 Pipe work must be made of steel and meet or exceed DIN, EN or other standard suitable for ammonia at the prescribed
temperatures and pressures.
2510.06.A.28.b.10 The boiler tube must be a contiguous piece of material with no welds in the vicinity of the heater. The heater element must be of the
wrap-around type and have a suitable heat transfer compound to avoid spot high temperatures. The boiler temperature during
operation must be below 356 °F/180 °C. The design of the pipe system for the chiller must be laid out in such a way as to have no
horizontal sections or silt traps, in order to prevent the occurrence of blockages.
2510.06.A.28.b.11 The chiller unit must have installed within the aqueous ammonia solution an inhibitor to prevent attack of the boiler tube internal
surfaces.
2510.06.A.28.b.12 Steel pipe work must be protected with an anti-corrosion finish of sufficient quality to resist scuffs, knocks and abrasions –
especially on any area of pipe work likely to be below the dew point of any surrounding air. The evaporator loop must be
galvanized, chromeplated, painted with a resilient powder coat finish or encapsulated in a non-corrosive sheath. The cooler plate
must be attached so that it does not pierce the anti corrosion coating yet can be easily cleaned.
2510.06.A.28.b.13 Pressure testing must be carried out as detailed in BS EN 378-2.
2510.06.A.28.b.14 Absorption chillers must be marked with an identification plate, which in addition to any statutory information for the country of use
must include the following data.
2510.06.A.28.b.14.a The manufacturers name
2510.06.A.28.b.14.b The serial number
2510.06.A.28.b.14.c The year of manufacture
2510.06.A.28.b.14.d The design pressure or maximum working pressure
2510.06.A.28.b.14.e The refrigerant type and quantity
2510.06.A.28.b.14.f The strength test pressure and date of test
2510.06.A.28.b.14.g Corrosion inhibitor type and quantity
2510.06.A.28.b.15 Chiller units must be fitted with a control system capable of controlling the temperature defrosting and switching off the system if
necessary for safety reasons. It must be entirely independent in its operation of any network monitoring system in case of the event
of a network failure or disconnection.
2510.06.A.29 Coffee/Tea Service
2510.06.A.29.a Coffee/tea service is required within the guestroom. It is not allowed to be located in the bathroom.
2510.06.A.30
Patio/Balcony Furniture

a. Glass tabletops must not be used.

2500-129 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

b. Vinyl/plastic straps, pvc and plastic furniture must not be used.

2510.06.B Artwork
2510.06.B.1 Refer to Section 2515.05 for artwork requirements.
2510.06.B.2 All guestrooms must have artwork.
Europe: All guestrooms must have artwork. Each piece must be a minimum of 4 ft²/.371 m² (including mat plus frame).
2510.06.C Mirrors
Refer to Section 2515.06 for additional mirror requirements.
2510.06.C.1 All guestrooms must have a full length mirror with a minimum exposed glass measurement of at least 15”/375 mm wide and 60”/1.5 m high. Full
length mirror must be located near the dressing area or closet. A mirror mounted on the back of bathroom or closet door is acceptable. If wall
mounted, the mirror must be framed. There must be no visible clips or fasteners.
2510.06.D Lighting Fixtures
2510.06.D.1 Not Applicable to this Brand
2510.06.D.2 North America: All lamps used in the United States must be approved by Underwriter’s Laboratories with a label affixed to each lamp. UL
Standard #153 (www.ul.com) must be used for lamps.
2510.06.D.3 All lamps must pass the Underwriters Laboratories tip test or CE certificate (declaration of conformity).
Africa: All lamps must pass the Underwriters Laboratories tip test or CE certificate (declaration of conformity). For South Africa, SABS (South
African Bureau of Standards) certified lamps are accepted.
2510.06.D.4 Not Applicable to this Brand
2510.06.D.5 Not Applicable to this Brand
2510.06.D.6 Shades must be of sufficient size so that bulbs do not cause discoloration. Special consideration must be given in the selection of the
lampshades to ensure the required light levels are not hindered.
2510.06.D.7 Not Applicable to this Brand
2510.06.D.8 Lamp weights must be cast iron; all rust must be removed and a sealant must be applied. A clear plastic bottom cover must be glued to the
weight to ensure against rust damage.
2510.06.D.9 Lamps requiring three-way bulbs are not allowed.
2510.06.D.10 Europe | Middle East and Africa | North America: Provide one switch per lamp, located in the base.
2510.06.D.11 Not Applicable to this Brand
2510.06.D.12 Not Applicable to this Brand
2510.06.D.13 Not Applicable to this Brand
2510.06.D.14 Portable Fixtures

2500-130 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2510.06.D.14.a Cords must be a minimum 6’-0”/1.8 m in length from exit point of lamp to plug. Cord length on any lamp must not exceed 8’-0”/2.4 m.
2510.06.D.14.b All cords with grounded plugs must be black, brown, or bronze. Clear plugs are permitted only in non-grounded assemblies. All plugs
must be molded.
2510.06.D.14.c Rocker base switches are required on all table lamps if no dimmer is used. If turn-type locking base switches are used, switches must turn
in either direction without loosening either the switch or the knob.
North America: Rocker base switches are required on all table lamps if no dimmer is used.
2510.06.D.14.d Not Applicable to this Brand
2510.06.D.14.e All portable fixtures must have felt protective padding secured to the bottom.
2510.06.D.15 Not Applicable to this Brand
2510.06.D.16 Work Surface Lamp
2510.06.D.16.a A task lamp is required.
2510.06.D.17 Bedside Lamps
2510.06.D.17.a A light source is required on or over each bedside surface.
2510.06.D.17.b Style of lamp base and extension must take into account the size of the bedside surface area combined with other equipment (telephone,
clock radio, etc.)
2510.06.D.17.c Provide two bulbs, which can be switched separately and together, in lamp shared between two beds.
2510.06.D.17.d Bedside lamps are allowed to be attached to the wall or headboard.
2510.06.D.17.e Wall lamps must be hard wired except when cords of plug wired lamps are concealed in headboard or behind casegoods.
2510.06.D.17.f Not Applicable to this Brand
2510.06.D.17.g Clearance between surface top and bottom of lamp shade must be sufficient to provide light to the bed area.
2510.06.D.17.h Asia Pacific | Europe | Middle East and Africa: Bedside lamps must be accompanied by a separate small, adjustable LED reading light.
2510.06.D.17.i Not Applicable to this Brand
2510.06.D.17.j Wall lights or pendant lights are acceptable bedside lamps.
Caribbean | Central America | Mexico | South America: Wall lights or anchored pendant lights are acceptable bedside lamps.
2510.06.D.17.k Bedside lamps must have a diffuser to prevent views to the bare bulb when lying in the bed or standing at the bedside.
2510.06.D.18 Floor Lamp
2510.06.D.18.a Europe | South America: Provide a floor lamp next to any lounge chair. Wall light or pendant lights are acceptable.
North America: Provide a lighting source at all guestroom lounge seating.
2510.06.D.18.b Floor lamps must have a diffuser at lower part of the shade to prevent guest viewing of bare lamp.
2510.06.D.18.c Asia Pacific | Europe | Middle East and Africa: A floor lamp/uplighter must be provided by the lounge chair, must be connected to the
primary room lighting circuit, switched with the entry light and be fitted with the cable max 150 w. LED uplighter is allowed and must have

2500-131 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

protection to prevent contact with bulb.

China: A floor lamp/uplighter must be provided by the lounge chair, must be connected to the primary room lighting circuit, switched with
the entry light and be fitted with a dimmer switch with the cable max 150 w. LED uplighter is allowed and must have protection to prevent
contact with bulb.
2510.06.D.18.d Provide rocker switches on floor lamps. Switches on floor lamps must not be a pull chain, foot or twist switch. Switches must be a
maximum 48"/1.2 m AFF.
2510.06.E Fireplaces
2510.06.E.1 Not Applicable to this Brand
2510.06.E.2 If fireplaces are provided, they must meet the following requirements:
2510.06.E.2.a Fireplaces must be metal, prefabricated, gas-fired, and UL and AGA approved. Controls must have one-hour timers, with automatic shut off.
Fireplaces must be totally enclosed and inaccessible to guests.
2510.06.E.2.b Metal flues that extend above the roof line or direct vent are required. Ventless fireplaces are not permitted.
2510.06.F In-Room Safes
2510.06.F.1 All hotels must install battery powered in-room safes with an integrally designed manual override system.
2510.06.F.2 The safe must be placed at a comfortable usage height for the guest and must be secured to a stationary object. On the closet shelf, in a drawer,
on a pedestal in the closet and inside case goods are approved locations. When the safe is placed inside a casegood, the casegood must provide
structural integrity to support a minimum weight of 55 lbs/24 kgs for the safe. Metal supports across the bottom of the drawer/shelf is required.
Canada | United States: The safe must be concealed and placed at a comfortable usage height for the guest and must be secured to a
stationary object. On the closet shelf, in a drawer, on a pedestal in the closet and inside case goods are approved locations. When the safe is
placed inside a casegood, the casegood must provide on a pedestal in the closet and inside case goods are approved locations. When the safe is
placed inside a casegood, the casegood must provide structural integrity to support a minimum weight of 55 lbs/24 kgs for the safe. Metal
supports across the bottom of the drawer/shelf is required.
2510.06.F.3 Safes must be a minimum size to accommodate a 15”/380 mm laptop computer. Interior safe bottom must be flush with frame.
2510.06.F.4 Safes are not allowed to have power outlets (socket outlets).
2510.06.G Window Treatments
Refer to Section 2515.03.A.7 for Guestroom Window Treatment.

2510.07 Mechanical
2510.07.A System Types
2510.07.A.1 Select an appropriate air conditioning unit that is dedicated to individual guestrooms and provides on-demand heating and air conditioning that
complies with the Indoor Environmental Requirements Matrix included in Section 2514.06.
2510.07.A.2 Acoustical Requirements: Comply with Indoor Environmental Condition’s Matrix included in Section 2514.06.
2510.07.B Not Applicable to this Brand

2500-132 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2510.07.C Thermostat
Guestroom Thermostat
United States: Refer to Section #2510.09.E.2## for Connected Room requirements
2510.07.C.1 Remote, wall-mounted, hard-wired, electronic digital thermostat specifically designed for guest suite applications must be provided. Studio suites
and multi-room suites, served by a single HVAC unit, must have the thermostat located in the main sleeping area. Guest rooms served by
multiple HVAC units must have a thermostat for each HVAC unit located in the space served by that unit. Battery powered thermostats are not
acceptable.
2510.07.C.2 Required features are as follows:
2510.07.C.2.a System on/off selection
2510.07.C.2.b Automatic or Manual heating/cooling selection
2510.07.C.2.c Backlit LED/LCD digital display with temperature numerals that are at least 0.5”/12.0 mm in height.
2510.07.C.2.d Fan mode button that allows guest to have either continuous fan, fan cycling on demand of heating/cooling, and manual speed selection.
2510.07.C.2.e Concealed temperature limits for heating and cooling.
2510.07.C.2.f Americas | Asia Pacific: If an in-room, occupancy based energy management solution is installed, it must include a passive infrared
occupancy sensor that uses wireless interface to building or room automation system. The system should assure that occupancy status is
obtained through an automated sensor. The sensor is not allowed to determine occupancy through a key reader. Key reader HVAC control
systems are not allowed.
Europe | Middle East and Africa: If an in-room energy management solution based upon occupancy is installed, it must include a door
switch or electronic lock interface to ensure that occupancy status is verified each time the entry door is opened. Once verified, the
thermostat controls must remain in the occupied mode until the door or electronic lock is again activated. The system should ensure that
occupancy status is obtained through an automated sensor. However, occupancy status is not allowed to be obtained through the key
reader.
2510.07.C.2.g Europe | Middle East and Africa: Key reader HVAC systems are not allowed.
2510.07.C.3 Locate thermostats remote from the air conditioning device. In typical guestrooms, locate it near the bathroom and entry wall in an area
unaffected by supply air drafts. In suites where the sleeping area(s) is separate from the living room area and the entire suite is served by a
single air conditioning unit, locate the thermostat in the master bedroom.
2510.07.C.4 Not Applicable to this Brand
2510.07.C.5 Install interlocks with exterior operable doors that de-energize the air conditioning when they are open and return to previous program mode once
closed.
Europe | Middle East and Africa: Install interlocks with exterior operable doors and windows that de-energize the air conditioning when they are
open and return to previous program mode once closed.
2510.07.C.6 Hilton must review and approve all equipment selections.

2510.08 Electrical

2500-133 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2510.08.A Power Outlets

Power outlets (socket outlets) must be placed to allow convenient connection of the individual light fixture. Power cords must be concealed from
guest view.
2510.08.B Back-to-back Power Outlets
Back-to-back power outlets (socket outlets) are not permitted between guestrooms. Outlets in walls between guestrooms must be offset a minimum
of 6”/150 mm.
2510.08.C Not Applicable to this Brand
2510.08.D Fire Ratings
Maintain fire rating between guestrooms where devices are located.
2510.08.E Power Requirements
2510.08.E.1 Locations required:
2510.08.E.1.a Not Applicable to this Brand
2510.08.E.1.b Convenience power outlets (socket outlets) are required for the iron.
2510.08.E.1.c Four power outlets (socket outlets) must be provided at the work surface for guest convenience. Two must be USB ports. Outlets may be
recessed in the wall or recessed in the work surface.
2510.08.E.1.d Power source for the work surface lamp must be located below the work surface for both hard wired and plugged lamps.
2510.08.E.1.e Not Applicable to this Brand
2510.08.E.1.f Near guestroom entry.
2510.08.E.1.g Not Applicable to this Brand
2510.08.E.1.h Asia Pacific | North America: Non-switched, power outlets (socket outlets) must be provided at the bedside surface for guest convenience.
There must be at least one traditional outlet and two USB outlets at each surface for single bedded rooms and two traditional outlets and
two USB outlets where the surface is shared between two beds. Outlets may be provided in the base of light fixtures, recessed in the wall or
recessed in the bedside surface. Outlets are not allowed in wall-hung light fixtures and must be for guest use only. Light fixtures with outlets
in the base must be tall enough to allow chargers to fit squarely into the outlets.
Caribbean | Central America | Mexico | South America: Non-switched, power outlets (socket outlets) must be provided at the bedside
surface for guest convenience. There must be at least one traditional outlet and two USB outlets at each surface for single bedded rooms
and two traditional outlets and two USB outlets where the surface is shared between two beds. Outlets may be recessed in the wall or
recessed in the bedside surface. Outlets are not allowed in wall-hung light fixtures and must be for guest use only.
Europe | Middle East and Africa: Non-switched, power outlets (socket outlets) must be provided at the bedside surface for guest
convenience. There must be at least one traditional outlet and two USB outlets at each surface for single bedded rooms and two traditional
outlets and two USB outlets where the surface is shared between two beds. Outlets may be recessed in the wall or recessed in the bedside
surface. Outlets are not allowed in wall-hung light fixtures and must be for guest use only.
2510.08.E.2 Circuits

2500-134 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2510.08.E.2.a Provide a minimum of two independent power circuits for the general devices and light fixtures, and at least one GFCI/ELCB/RCCB or equal
circuit for the bathroom. Circuit interruption in one guest suite should not affect an adjacent room.
2510.08.F Lighting
2510.08.F.1 All switches in the guestroom and guest bathroom must be rocker switches with screwless face plates.
2510.08.F.2 Provide an illuminated rocker switch with screw less face plate immediately adjacent to the entrance door to control one light fixture when
entering the guestroom. This fixture may be a decorative ceiling mount, ceiling recessed or a decorative wall sconce.
2510.08.F.3 Any lights provided within the clothes closet must illuminate upon opening of the door.
2510.08.F.4 Asia Pacific: The entry rocker switch with screw less face plate must control a light fixture located at the furthest end of the room.
Europe | Middle East and Africa: A master on/off rocker switch with screw less face plate must be provided. The switch must turn all lights on or
off but must not affect the refrigerator/minibar, television or any convenience outlet the guest may use to charge personal items.
2510.08.F.5 Asia Pacific | Europe | Middle East and Africa: A rocker switch with screw less face plate must be provided at the bed that turns off all lights,
except night lights and bathroom lights. This is required at new builds only.
North America: A rocker switch with screw less face plate must be provided at the bed that turns off all lights, except night lights and bathroom
lights. This is required at new builds only.
South America: A rocker switch with screw less face plate must be provided at the bed that turns off all lights, including the bathroom, except
night lights. This is required at new builds only.
2510.08.F.6 Americas | Asia Pacific | Middle East and Africa: All light fixtures must be UL listed (or regional equivalent) for the wattage that it will carry.
They must use energy efficient, long life lamps.
2510.08.F.7 All illuminated rocker switches with screw less face plates must be LED.
2510.08.F.8 Any room within a suite that is accessible from two sides must have a light fixture that can be turned on and off at both entrances to the room at a
lighted rocker wall switch with screw less face plate.

2510.09 Technology
2510.09.A Telephone
2510.09.A.1 Each guestroom must contain a minimum of one telephone outlet at the bedside surface. Suites must contain a minimum of two telephone
outlets. Provide one at the bedside counter and one at the work surface in the living area.
North America: Each guestroom must contain a minimum of one telephone outlet at the bedside surface or work surface. Suites must contain a
minimum of two telephone outlets. Provide one at the bedside counter and one at the work surface in the living area.
2510.09.A.2 One additional telephone outlet is required in the living area of any suite if living area is separate from the sleeping area.
2510.09.A.3 Telephone outlets must be mounted at standard code heights out of guests’ view.
2510.09.B Internet Access
2510.09.B.1 Refer to Section 2514.09 for requirements within the guestroom.

2500-135 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2510.09.B.2 When wired, an Internet connection must be provided above the work surface. For required wireless access points, the jack must be located out-
of-sight, preferably below a desk (or other open style furniture), inside a closet on the ceiling or high on the wall, or above a non-metallic access
panel in the guestroom ceiling.
2510.09.C Television
2510.09.C.1 Televisions must comply with the specifications provided in Sections 713.00 and 2514.09.
2510.09.D Not Applicable to this Brand
2510.09.E Connected Room
United States: Connected Room Edge Controllers (Set Back Boxes) are required to be installed in all guest rooms no more than 12 months (one
year) after the installation of UnoNet at the hotel. Refer to standard 713.01.G for compliance dates.
2510.09.E.1 United States:

Television

Hotels must install CAT6 and coaxial cable, homerun to each television. Refer to 2518.00 for more wiring standards.

2510.09.E.1.a United States: Any built-in units housing the TV must hide the Edge Controller and provide easy access to the device. At least two inches
of space should be available behind each TV for Edge Controller storage.
2510.09.E.1.b United States: Hotels may not use set-top boxes for new contracts or installations. For additional information on Free-to-Guest providers,
please visit HiltonHDTV.com.
2510.09.E.2 United States:

Thermostat

All hotels procuring or replacing guestroom thermostats should invest in Connected Room compatible thermostats in preparation for future
standards. For a list of Connected Room compatible thermostat models, visit ConnectedRoom.Hilton.com.

2510.09.E.3 United States:

Lighting

All hotels procuring or replacing hardwired guestroom light switches (with the exception of the bathroom) should only invest in Connected Room
compatible lighting controls in preparation for future standards. For a list of Connected Room-compatible light switch models, visit
ConnectedRoom.Hilton.com.

2500-136 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2510.09.E.3.a United States: Connected Room-compatible light switches alone may not comply with your jurisdiction's commercial energy codes. Please
consult in_room_technology@hilton.com before purchasing Connected Room-compatible light switches to confirm energy code compliance.
2510.09.E.3.b United States: All guestroom light switches are required to have a neutral wire.
2510.09.E.3.c United States:

Power outlets serving the TV and Edge Controller must always be hot and never be controlled by a master switch.

2510.10 Kitchen/Wet Bar

2510.10.A Not Applicable to this Brand
2510.10.B Cabinets
2510.10.B.1 The bar must be 34”/865 mm - 36”/900 mm high with a utensil drawer.
2510.10.B.1.a The top surface and backsplashes must comply with Section 2515.04. All cabinets must be furniture grade wood.
2510.10.B.2 Not Applicable to this Brand
2510.10.B.3 Not Applicable to this Brand
2510.10.B.4 Undercabinet lighting must be provided at any upper cabinets.
2510.10.B.5 Not Applicable to this Brand
2510.10.B.6 Ventilation must be provided, as required by equipment manufacturers.
2510.10.C Plumbing
2510.10.C.1 A stainless steel undermount wash basin and goose neck faucet must be provided.
2510.10.D Appliances
2510.10.D.1 The following appliances are required for guestroom wet bars:
2510.10.D.1.a A built-in microwave behind cabinet doors.
2510.10.D.1.b A minimum 1.7 cubic feet/0.05 cubic meters under counter refrigerator behind cabinet door.
2510.10.D.2 Appliances must be black or stainless.

2511.00 Not Applicable to this Brand

2512.00 Guest Bathroom
Refer to Sections 2514.00, Technical Criteria, and 2515.00 Furnishings, Fixtures and Equipment, for requirements applicable to this section.
2512.00.A Bathroom Fixture Requirements

2500-137 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

Asia Pacific | Europe | Middle East and Africa | South America: The guest bathroom must have a minimum of four fixtures – one wash basin, tub,
separate shower and water closet (not including a bidet). Inside finished area must be a minimum of 65 ft²/6.04 m². Hand showers adjacent to the water
closet must be considered when bidets are not installed in consideration of regional and cultural requirements.
North America: In new construction, the layout of the guest bathroom must be such that the water closet is not on axis with the bathroom entry door, is
not visible from the guestroom entry door upon entering the room, and is not adjacent to the wall separating the bathroom from the bedroom. The water
closet is to be adjacent to the wall separating the bathroom from the corridor. The shower is to be adjacent to the wall separating the bathroom from the
bedroom. Other configurations that meet the intent of these requirements may be considered on a case by case basis.
The guest bathroom must have a minimum of three fixtures (not including a bidet). Inside finished area must be a minimum of 65 ft²/6.04 m². Bathrooms
must include a vanity with one wash basin, shower or tub/shower combo and a water closet.
United Kingdom: Only if 28 m² guestrooms have been approved - The guest bathroom must have a minimum of three fixtures (not including a
bidet).Inside finished area must be a minimum of 65 ft²/6.04 m². Bathrooms must include a vanity with one wash basin, walk-in shower and a water
closet.
2512.00.A.1 Asia Pacific | Europe | Middle East and Africa | South America: Not Applicable to this Brand
North America: King guestrooms require a shower in lieu of a combination bathtub/shower.
2512.00.A.2 Shower Requirement
Americas: 60% of double rooms must have showers. Other mixes will be considered based on market conditions.
Europe | Middle East and Africa | United Kingdom: Not Applicable to this Brand
2512.00.A.3 Bathroom Width
North America: In new construction, bathroom must be a minimum width of 5'-6"/1.6 m.

2512.00.B Water Closet Enclosure

Asia Pacific: Water closet must be enclosed when there is an opening or glazed partition between the bedroom and the bathroom or if sliding doors are
used for bathroom entry.
2512.00.C Not Applicable to this Brand
2512.01 Doors
2512.01.A Door Style
Sliding bathroom doors, pocket or barn, are allowed. When barn doors are utilized, door trim must ensure no visible gaps through to the bathroom.
2512.01.B Door Width
Clear width of door opening, when fully open, must be 32”/800 mm or greater and a minimum door height of 6’-8”/2.0 m.
2512.01.C Door Hardware Requirements
All hardware must be commercial grade and have a finish to coordinate with surrounding bath accessories or entry door hardware.
2512.01.D Not Applicable to this Brand

2500-138 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2512.01.E Swinging Door Locking Hardware

Swinging doors must have a privacy lockset. Swinging door locks must release by turning the inside lever and by closing the door; an emergency
device must release this lock from the outside of the bathroom.
2512.01.F Barn Door Locking Hardware
Locking hardware is not required on sliding barn doors.
2512.01.G Direction of Swing Door
Canada | United States: Enclosures and swing doors are not required on water closets. If provided, swinging doors are required to swing out.

2512.02 Finish Options - Guest Bathroom

2512.02.A Floor: Porcelain tile, marble/granite
2512.02.A.1 Base (minimums): 3"/75 mm porcelain tile, natural stone. Height must be coordinated with the guestroom base when the two materials directly
intersect.
2512.02.A.2 The bathroom door threshold must be a single piece of natural stone or quartz composite. Threshold is not permitted if tile floor extends past
bathroom entry door.
Caribbean | Central America | Mexico | South America: The bathroom door threshold must be a single piece of natural stone, quartz
composite or a transition strip (Schluter or comparable). Threshold is not permitted if tile floor extends past bathroom entry door.
2512.02.A.3 Asia Pacific: The shower floor must be recessed into the floor slab with shower floor sloping to drain.
2512.02.A.4 Curb or trench drain must be provided at shower door to prevent water overflow.
2512.02.B Wall: Vinyl wallcovering (non wet areas only), back painted/laminated toughened glass, tile, natural stone, paint (non wet areas only).
2512.02.B.1 Not Applicable to this Brand
2512.02.B.2 Not Applicable to this Brand
2512.02.B.3 Not Applicable to this Brand
2512.02.B.4 Not Applicable to this Brand
2512.02.B.5 Not Applicable to this Brand
2512.02.B.6 Moisture-resistant wallboard must be used on all plumbing walls.
2512.02.B.7 Asia Pacific | Caribbean | Central America | Europe | Mexico | Middle East and Africa | South America: Tub/shower surrounds: Porcelain
tile, full-panel natural marble with reinforced backing, natural stone with high-gloss finish
North America: Tub/shower surrounds: Porcelain tile, full-panel natural marble with reinforced backing, natural stone with high-gloss finish, full
glass wall panels of Modular Glass Shower Surround Wall Systems (Refer to 2512.04.F.9)
2512.02.B.7.a Not Applicable to this Brand
2512.02.B.7.b Surround panels must have a finished edge.
2512.02.B.7.c The tub/shower surrounds must extend to the ceiling and coordinate with vanity color.

2500-139 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2512.02.C Ceiling: Paint on gypsum

2512.02.C.1 Ceiling must be moisture resistant gypsum board with smooth finish.
2512.02.C.2 Americas: Ceilings must have minimum height of 7’-6”/2.3 m.
Asia Pacific | Europe | Middle East and Africa: Ceilings must have minimum height of 8’-0”/2.4 m.
2512.02.C.3 When automatic suppression systems are required (see section 2516.00) concealed type sprinkler heads must be utilized.

2512.03 Mechanical
2512.03.A Mechanical Exhaust
The guest bathroom area must be mechanically exhausted to the exterior as described in Section 2514.06.
2512.03.B Re-circulating Type Exhaust
Re-circulating-type exhaust is not allowed.
2512.03.C Noise Level
2512.03.C.1 If individual exhaust fans are used, select for maximum inlet noise level of 2.0 sones per AMCA Standards at design air flow and static pressure.
2512.03.C.2 If a central exhaust fan is used, design for noise levels within the guestrooms that comply with Section 2514.06.
2512.03.D Exhaust Fan Wall Switch
Provide separate wall switch for exhaust fan. An occupancy/motion sensor controlled exhaust fan is not allowed.
Asia Pacific | Europe | Middle East and Africa: Not Applicable to this Brand
2512.03.E Toilet Exhaust Termination
Toilet exhaust must terminate to the exterior at the roof level.

2512.04 Fixtures/Plumbing
2512.04.A Plumbing Fixture Requirements
Provide white plumbing fixtures (shower pan, bathtub, water closet and wash basin) with chrome-plated exposed drain lines. Exposed drain finish
must coordinate with metal finishes used throughout bathroom.
2512.04.B Fixture Trim Finish Coordination
Fixture trim finishes must coordinate in color.
2512.04.C Overflows
Bathtubs and wash basins must provide a gravity overflow outlet sized for full flow rate.
2512.04.D Stoppers
Provide metallic, mechanical lift type, lever activated stoppers from the overflow or twist and lift stoppers at bathtubs. Provide mechanical lift pop-up
stoppers at vanity.
2512.04.E Bathtubs

2500-140 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2512.04.E.1 Not Applicable to this Brand

2512.04.E.2 Not Applicable to this Brand
2512.04.E.3 Provide minimum bathtub dimensions of 60”/1.5 m x 30”/760 mm x 16”/400 mm.
China: Provide minimum bathtub dimensions of 67”/1.7 m x 30”/760 mm x 16”/400 mm.
2512.04.E.4 Acceptable bathtubs:
2512.04.E.4.a Cast iron bathtubs that meet the following minimum requirements:
2512.04.E.4.a.1 An acid-and scratch-resistant enameled finish on a single one-piece, sand-cast base with integral apron.
2512.04.E.4.a.2 An integral slip-resistant surface on the bottom of the well meeting ASTM F462-79 (2007) Slip-Resistant Bathing Facilities
(www.astm.org).
2512.04.E.4.a.3 Integral lumbar support/sloped back.
2512.04.E.4.b Porcelain-on-steel composite bathtubs that meet the following minimum requirements:
2512.04.E.4.b.1 An acid-resistant enameled finish on a minimum .0598”/1.5 mm gauge thickness, one-piece, steel-formed bathtub with an integral apron
and an acrylic-composite backing on the underside of the bathtub.
2512.04.E.4.b.2 An integral slip-resistant surface on the bottom of the well meeting ASTM F462-79 (2007) Slip-Resistant Bathing Facilities
(www.astm.org).
2512.04.E.4.b.3 Straight tiling bead/flange.
2512.04.E.4.b.4 Not Applicable to this Brand
2512.04.E.4.b.5 Integral lumbar support/sloped back.
2512.04.E.4.c Porcelain-on-steel (POS) bathtubs that meet the following minimum requirements:
2512.04.E.4.c.1 An acid-resistant enameled finish on a minimum .0598”/1.5 mm thickness (16-gauge), one-piece, steel-formed bathtub with an integral
apron.
2512.04.E.4.c.2 An integral slip-resistant surface on the bottom of the well meeting ASTM F462-79 (2007) Slip-Resistant Bathing Facilities
(www.astm.org).
2512.04.E.4.c.3 Straight tiling bead/flange.
2512.04.E.4.c.4 Not Applicable to this Brand
2512.04.E.4.c.5 Integral lumbar support/sloped back.
2512.04.E.4.d Not Applicable to this Brand
2512.04.E.4.e Acrylic quartz bathtubs that meet the following minimum requirements:
2512.04.E.4.e.1 Through-colored with no layers and a minimum bottom thickness of .05”/12 mm without wood or other reinforcement.
2512.04.E.4.e.2 Meet standards DIN 198 and EN 14516 for user safety and quality requirements.
2512.04.E.4.e.3 An integral slip-resistant surface on the bottom of the well meeting BS 7976, pendulum test low slip potential

2500-141 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2512.04.E.4.e.4 Radius of outer product corners (rim) must not exceed 3/16”/ 5 mm for tiling flange.
2512.04.E.4.e.5 Glued-on, high grade plastic feet for support.
2512.04.E.4.e.6 Europe: Integrated plug for waste system required.
2512.04.E.5 Unacceptable bathtubs: Fiberglass, gel-coated, acrylic, plastic, bathtub liners, applied bath mats or strips
2512.04.E.6 Americas: Resurfacing and acid etching to obtain a non-slip surface is permitted under the following conditions:
2512.04.E.6.a Americas: Treatment area must be color-matched to blend completely with the remainder of the bathtub
2512.04.E.6.b Americas: Only bathtub bottoms may be treated. Any chipped or damaged bathtubs may merit replacement
2512.04.E.6.c Americas: Work must be completed by a trained professional
2512.04.E.6.d Americas: A brand approved vendor must be used. Refer to https://suppliersconnection.hilton.com for approved vendors.
2512.04.F Showers
2512.04.F.1 Not Applicable to this Brand
2512.04.F.2 Not Applicable to this Brand
2512.04.F.3 Asia Pacific: The minimum shower receptor dimensions must be 60"/1.5 m x 30"/750 mm. 48"/1.2 m x 30"/750 mm is allowed for four fixture
bathrooms. The minimum clear dimension from the inside of the tile surface to the inside face of the glass must be 30"/750 mm. Shower receptors
are required in new construction and where possible in renovations.
Central America | South America: The minimum shower receptor dimensions must be 48”/1.2 m x 36”/900 mm. Shower receptors are required
in new construction and where possible in renovations.
China: The minimum shower receptor dimensions must be 60"/1.5 m x 30"/750 mm. 48"/1.2 m x 30"/750 mm is allowed for four fixture
bathrooms. The minimum clear dimension from the inside of the tile surface to the inside face of the glass must be 30"/750 mm. Shower receptors
are required in new construction and where possible in renovations.
Europe | Middle East and Africa: The minimum shower receptor dimensions must be 60"/1.5 m x 30"/750 mm. 48"/1.2 m x 30"/750 mm is
allowed for four fixture bathrooms. The minimum clear dimension from the inside of the tile surface to the inside face of the glass must be 30"/750
mm. Shower receptors are required in new construction and where possible in renovations.
North America: The minimum shower receptor dimensions must be 60”/1.5 m x 30”/750 mm. Shower receptors are required in new construction
and where possible in renovations. The minimum clear dimension from the inside of the tile surface to the inside face of the glass must be
30"/750 mm.
2512.04.F.4 Acceptable shower receptors:
2512.04.F.4.a Cast iron receptors that meet the following minimum requirements:
2512.04.F.4.a.1 An acid-and scratch-resistant enameled finish on a single one-piece, sand-cast base with integral apron.
2512.04.F.4.a.2 An integral slip-resistant surface on the bottom of the well meeting ASTM F462-79 (2007) Slip-Resistant Bathing Facilities
(www.astm.org).
2512.04.F.4.b Not Applicable to this Brand

2500-142 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2512.04.F.4.c Not Applicable to this Brand

2512.04.F.4.d Single-piece cast engineered stone receptors.
1. Product must be a non-porous through body color material (no gel-coats or other top coat finish allowed)
2. Must contain a minimum of 60% natural stone materials. Solid surface resin must be premium grade, NPG-isophthalic (ISO), UV
inhibited acrylic based polyester resin.
3. Must meet the Slip-resistance requirements described in 2514.03.A.
4. Must feature a tile flange anywhere that wall meets the pan. Tile flange must be water tight and must not be thicker than 3/16”.
Must be leveled and supported.
5. Final profile and finish color to be approved by Hilton.

Europe | Middle East and Africa: Single-piece cast engineered /synthetic stone receptors.
1. Product must be a non-porous through body color material (no gel-coats or other top coat finish allowed)
2. Must contain a minimum of 60% natural stone materials or in the case of synthetic stone, then a minimum of 30% resin must be used.
Solid surface resin must be premium grade, NPG-isophthalic (ISO), UVinhibited acrylic based polyester resin.
3. Must meet the Slip-resistance requirements described in 2514.03.A.
4. Must feature a tile flange anywhere that wall meets the pan. Tile flange must be water tight and must not be thicker than 3/16”.
Must be leveled and supported.
5. Final profile and finish color to be approved by Hilton.
2512.04.F.4.e Single-piece terrazzo receptors.
2512.04.F.4.f Not Applicable to this Brand
2512.04.F.4.g Not Applicable to this Brand
2512.04.F.4.h Tile floor finishes are acceptable for showers with prior approval from Hilton on size, color and installation technique. Must meet the slip-
resistance requirements described in 2514.03.A.
2512.04.F.4.i Europe: Porcelain-on-steel (POS) receptors that meet the following minimum requirements:
2512.04.F.4.i.1 Europe: An acid and chemical resistant enameled finish meeting ISO DIN 2722 (Class AA) on a minimum 2.9mm gauge single, one
piece, steel formed shower tray.
2512.04.F.4.i.2 Europe: Impact resistant in accordance with DIN ISO 4532.
2512.04.F.4.i.3 Europe | Middle East and Africa: An integral slip-resistant surface on the bottom of the well meeting BS 7976, pendulum test low slip
potential.
2512.04.F.5 Unacceptable shower receptors: Fiberglass, plastic, acrylic, gel-coated
2512.04.F.6 Pre-fabricated shower stalls are not allowed.
2512.04.F.7 Shower enclosure

2500-143 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2512.04.F.7.a Shower enclosures must be frameless clear glass with a frameless hinged door or a 3/8”/9.5 mm clear glass, frameless bypass shower door
with the approval of Hilton. Locate glazing flush with outside face of shower receptor curb. Doors must be 74”/1.88 m high minimum. When
barn doors are used, minimum door clearance below the door bar must be 74"/1.88 m.
Central America | Europe | Middle East and Africa | South America: Shower enclosures must be frameless clear glass with a frameless
hinged door or a 3/8"/9.5 mm clear glass, frameless bypass shower door with the approval of Hilton. Locate glazing flush with outside face of
shower receptor curb. Doors must be 74"/1.88 m high minimum. The minimum shower enclosure dimensions must be 4'-1"/1,250 mm x
3'-0"/900 mm.
2512.04.F.7.b Glass shower enclosures must be tempered or laminated safety glass. All hardware must withstand a wet environment. Sliding door must
not be a continuous bottom track. Swinging door must not conflict with other doors.
Asia Pacific: Glass shower enclosures must be laminated safety glass. All hardware must withstand a wet environment. Sliding door must
not be a continuous bottom track. Swinging door must not conflict with other doors.
Caribbean | Central America | Mexico | South America: Glass shower enclosures must be tempered or laminated safety glass. All
hardware must withstand a wet environment. Sliding door must not be a continuous bottom track. Swinging door must not conflict with other
doors and must open in both directions or out only.
China: Glass shower enclosures must be tempered or laminated safety glass. All hardware must withstand a wet environment. Sliding door
must not be a continuous bottom track.
2512.04.F.7.c Shower door undercut must clear a floor mat when opened and swing out.
2512.04.F.7.d Europe: If there is a shower over the bath, a plain glass toughened screen or Hilton approved shower curtain on curved shower bar must be
used.
2512.04.F.8 Provide either a minimum 3”/75 mm diameter slot or floor drain.
2512.04.F.9 North America: Modular Glass Shower Surround Wall Systems with Full Wall Panels
2512.04.F.9.a North America: All modular shower surround wall systems with full sheet pre-cut surround material, caulk colors, manufacturer, design and
shower mock up must be approved by Hilton Design.
2512.04.F.9.b North America: Full sheets of decorative glass are permitted when pre-cut and supported by an engineered mechanical support structure.
2512.04.F.9.c North America: Pre-cut glass sheets, to fit site conditions, must be a minimum of ½”/12 mm thick laminated heat strengthened glass with
beveled and polished edges and connected with vinyl inter-layer.
2512.04.F.9.d North America: Full sheets of glass must cover the left and right-hand side walls of the shower alcove extending from the shower enclosure
to the back inside corners. The rear wall sheet material must be a single panel extending from corner to corner at the back of the shower
alcove.
2512.04.F.9.e North America: Sheet material for the designs must be selected by an architect or designer.
2512.04.F.9.f North America: Caulk joints must be a bacteria resistant architectural grade 100% silicon and be no more than ¼”/6 mm wide.
2512.04.F.9.g North America: The mechanical wall attachment system must be engineer designed providing a waterproof system and be designed to
guide water to the drain for the shower alcove.

2500-144 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2512.04.F.9.h North America:

Modular shower system sheet material must have undergone and passed the following tests:

• Load cycle fatigue test: Method: A 300lbs load applied on shower bottom base as in clause 5.8.2 Load test shower thresholds and bottoms
from CSA B45.5-11/IAPMO Z124-2011.

• Seal test: In accordance with the CSA B45.5-11/IAPMO Z124-2011, clause 5.18 Field-installed tiling-flange seal test.

• Area impact load test

• Thermal shock resistance test: Clause 5.16 Thermal Shock Resistance Test from CSA B45.5-11/IAPMO Z124-2011.

• Corrosion test: Method: The drain grid, a piece of the aluminum panel frame and support were placed in a salt spray apparatus for 96 hours
to the standard condition of the ASTM B117.

2512.04.F.9.i North America: Glass must not be adhered to the wall substrate.
2512.04.F.9.j North America: Glass must be truly perpendicular to the adjacent glass panel, plumb and level, not impacted by rough openings that may
not be truly perpendicular, plumb or level.
2512.04.F.9.k North America: The outside edge of glass panel must not receive a batten or return to the wall. The closure between glass and law panel
must be a discrete reveal that accommodates nonparallel conditions. Provide a custom closure to seal the gap between the surround
material and the alcove wall 2”/50 mm behind the surround material edge, leaving the material edge exposed and appearing to “float” over
the alcove wall.
2512.04.F.9.l North America: The alcove wall treatment is to apply engineered stone trim strips as the finished material directly to the alcove wall behind
the surround material.
2512.04.F.9.m North America: Lighting is required over the shower area. Options include the following and must be approved by Hilton: LED light panel lid,
backlit grazer light, backlit waterfall pattern and halo up-light options.
2512.04.F.9.n North America: Accessories such as grab bars, foot rests, soap dishes and all plumbing fixtures provided by owner must be coordinated
with the manufacture and shown in the shop drawings for approval.
2512.04.F.9.o North America: All properties utilizing this type of system must have at least one model shower mockup to ensure accurate measurements
and discover unique field conditions. Mock up shower must be installed by Hilton Design approved manufacturer and/or certified installer.
2512.04.G Water Closet
2512.04.G.1 Asia Pacific | Caribbean | Central America | Europe | Mexico | Middle East and Africa | South America: Provide a 1.6 gallons per flush/6.06
liters per flush (maximum), tank type or wall hung, vitreous china water closet with an elongated bowl.
North America: Provide a 1.6 gallons per flush/6.06 liters per flush (maximum), tank type, vitreous china water closet with an elongated bowl.

2500-145 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2512.04.G.2 Water closets must have a commercial grade, closed-front, solid plastic seat with cover. Stainless steel hinges with slow-closing feature to
minimize slamming of water closet seat must be provided. The water closet seat and lid must remain in an upright position without being held.
The color of seat and lid must match the fixture.
Caribbean | Central America | Mexico | South America: Water closets must have a commercial grade, closed or open front, solid plastic seat
with cover. Stainless steel hinges with slow-closing feature to minimize slamming of water closet seat must be provided. The water closet seat
and lid must remain in an upright position without being held. The color of seat and lid must match the fixture.
2512.04.G.3 Water supply must be mounted approximately 10”/254 mm above the floor to avoid conflict between the escutcheon plate and wall base.
2512.04.G.4 Caribbean | Central America | Mexico | South America: If culturally relevant, water closet must be provided with hand shower if bidet is not
installed.
Middle East and Africa: Water closet must be provided with hand shower if bidet is not installed.
2512.04.G.5 Not Applicable to this Brand
2512.04.G.6 North America: In new construction, the space provided for the water closet must be 34"/860 mm wide.
2512.04.G.7 North America: In new construction, toilet must not be visible from entering the guestroom.
2512.04.H Bathtub and Shower Controls
2512.04.H.1 Bathtub/Shower Applications: Valve must be anti-scald, pressure and/or thermostatic automatically compensating mixing valve type. Construction
must include integral stops, high temperature limit adjustment and replaceable cartridges. Brass/Bronze construction required for the main body
and internal piston. Lever operation of the valve is required for manual valves. Unless integral diverter is provided as part of the mixing valve, a
lift knob for shower diversion must be located on top of the bath spout.
2512.04.H.1.a Minimum requirements:
2512.04.H.1.a.1 Asia Pacific: Compliance to either ASSE 1016 and/or EN 1111. Hand shower required for bathroom installations.
Europe: Compliance to EN 1111 or ASSE 1016 and WRAS/ACS requirements.
Middle East and Africa | South America: Compliance to ASSE 1016 and/or EN 1111.
North America: Compliance to ASME A112.18.1/CSA B125.1 and ASSE 1016.
2512.04.H.2 Single Showerhead and combination showerhead/hand shower applications: Valve must be anti-scald, pressure and/or thermostatic
automatically compensating mixing valve type. Construction must include integral stops, high temperature limit adjustment and replaceable
cartridges. Brass/Bronze construction is required for the main body and internal pistons. Lever operation of the valve is required for manual
valves. If applicable, lever or push button diverter actuation may be used. Diverter must be integral to the control valve or located within 1'-8"/0.5
m from the control valve.
2512.04.H.2.a Minimum requirements:
2512.04.H.2.a.1 Asia Pacific | Middle East and Africa | South America: Compliance to either ASSE 1016 and/or EN 1111.
Europe: Compliance to EN 1111 or ASSE 1016 and WRAS/ACS requirements.
North America: Compliance to ASME A112.18.1/CSA B125.1 and ASSE 1016.
2512.04.H.3 Multi-outlet shower system applications: Valve must be anti-scald, pressure and/or thermostatic automatically compensating mixing valve type.
Construction must include integral stops, high temperature limit adjustment and replaceable cartridges. Brass/Bronze construction is required for

2500-146 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

the main body and internal pistons. Lever operation of the valve is required for manual valves. Transfer or diverter valves are acceptable
however; diverter/transfer valve must be integral to the control valve or located within 1'-8"/0.5 m from the control valve.
2512.04.H.3.a Region minimum requirements:
2512.04.H.3.a.1 Asia Pacific | Middle East and Africa | South America: Compliance to either ASSE 1016 and/or EN 1111.
Europe: Compliance to EN 1111 or ASSE 1016 and WRAS/ACS requirements.
North America: Compliance to ASME A112.18.1/CSA B125.1 and ASSE 1016.
2512.04.H.4 Valve trim: All finished exposed trim (including exposed valves) must meet minimum code requirements for corrosion in compliance to ASME
A112.18.1/CSA B125.1. Trim must include identifiable control setting by symbols, letters or graphics/colors to indicate “off”, “cold” and “hot”
operation for the control valve.
Caribbean | Central America | Mexico | South America: Valve trim: All finished exposed trim (including exposed valves) must meet minimum
code requirements for corrosion in compliance to ASME A112.18.1/CSA B125.1. Trim must include identifiable control setting by symbols, letters
and graphics/colors to indicate “off”, “cold” and “hot” operation for the control valve.
2512.04.H.5 All valves and trim must be approved by Hilton.
2512.04.H.6 Not Applicable to this Brand
2512.04.H.7 Showerheads
2512.04.H.7.a Provide an adjustable flow rate showerhead with fine and coarse spray. Showerhead must incorporate flow rate restrictor providing a
maximum flow of 2.5 GPM/9.5 LPM at minimum delivered water pressure of 30 PSI/2.1 bar. Showerheads/hand showers rated at or below
2.0 GPM/7.6 LPM must comply with minimum performance standards for low flow heads similar to USEPA Water Sense listings.
Showerhead must be approved by Hilton.
Canada | United States: Provide an adjustable flow rate showerhead with fine and coarse spray. Showerhead must incorporate flow rate
restrictor providing a maximum flow of 2.5 GPM/9.5 LPM at minimum delivered water pressure of 30 PSI/2.1 bar. Showerheads/hand
showers rated at or below 2.0 GPM/7.6 LPM must comply with minimum performance standards for low flow heads similar to USEPA Water
Sense listings. Showerhead must be approved by Hilton. All guest bathrooms must have an adjustable flow rate showerhead. A handheld
and/or rain head may be provided in addition to the showerhead, but not in place of the showerhead.
Caribbean | Central America | Mexico | South America: Provide an single flow showerhead. Showerhead must incorporate flow rate
restrictor providing a maximum flow of 2.5 GPM/9.5 LPM at minimum delivered water pressure of 30 PSI/2.1 bar. Showerheads/hand
showers rated at or below 2.0 GPM/7.6 LPM must comply with minimum performance standards for low flow heads similar to USEPA Water
Sense listings. Showerhead must be approved by Hilton.
2512.04.H.7.b All showerheads/hand showers must be code listed indicating compliance to a formal standard and the markings should appear on the
device. The code listing should include minimum corrosion standards.
2512.04.H.7.c Rough-in for the showerhead must be 6'-10"/2.08 m to 7'-0"/2.1m above the finished floor. Exception: showerheads on an adjustable bar/rail,
in which case the bottom of the showerhead must reach at least 6'-6"/2.0 m.
2512.04.H.7.d Asia Pacific: A hand shower is required at all bathtubs but not at shower/tub combos.
2512.04.I Vanity Faucets

2500-147 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2512.04.I.1 Provide commercial grade faucets with dual lever handles with quarter turn feature and 8”/200 mm centers, or single-lever handles. Fixtures must
be plated or solid brass with replaceable cartridges, as manufactured by nationally known manufacturers. Lever handles must not have exposed
screws. Lever-activated/lift rod/pop-up waste stoppers are required.
2512.04.I.2 Each hot and cold water supply must have an individual shut off valve.
2512.04.I.3 All properties must have a 1.5 gpm/5.6 lpm aerator.
Asia Pacific | Europe | Middle East and Africa | North America: All properties must have a minimum 1.2 gpm/4.5 lpm aerator.
2512.04.J Wash Basin
2512.04.J.1 Wash basin must be an undermount/bottom-set vitreous china bowl. Freestanding top-set, vessel-type wash basins are permitted with prior
approval. All other type bowls must be submitted to Hilton for approval. Integral wash basins are only allowed for use with engineered stone
vanity tops.

2512.05 Electrical
2512.05.A Rocker Switch
Provide an illuminated rocker switch immediately adjacent to entrance of bathroom. If LED, light must be white.
Europe | Middle East and Africa: Provide an illuminated switch immediately adjacent to entrance of bathroom. If LED, light must be white.
2512.05.B Not Applicable to this Brand
2512.05.C Power Outlets
Two GFCI/ELCB/RCCB or equal power outlets (socket outlets) must be located at one end of the bathroom vanity for convenient use of personal
care appliances (unless prohibited by local law). Power outlets (socket outlets) must not interfere with mirror. Locate outlet so that hanging towels do
not obstruct use of the outlet.
2512.05.D Not Applicable to this Brand
2512.05.E Shaver Outlet
Europe: A GFCI, dual voltage shaver power outlet (socket outlet) must be provided adjacent to the vanity basin.

2512.06 Lighting
2512.06.A Light Level Requirements
Comply with requirements included in Section 2514.08.
2512.06.B Not Applicable to this Brand
2512.06.C Not Applicable to this Brand
2512.06.D Wall Sconces
Americas | Asia Pacific | Europe: Bathroom lighting must be an integral lit mirror supplemented with a recessed ceiling fixture centered over the
vanity bowl and a vapor resistant fixture ceiling mounted over the bathtub/shower area. Backlit mirrors may be used.

2500-148 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

Middle East and Africa: Bathroom lighting must be an integral lit mirror supplemented with a recessed ceiling fixture centered over the vanity bowl,
a vapor resistant fixture ceiling mounted over the bathtub/shower area and a vapor resistant fixture in the water closet. Backlit mirrors may be used.
2512.06.E Ceiling-mounted Light Fixture
Europe: Bathroom ceiling must have 35w LED lights with chrome surrounds over the vanity unit, water closet, shower receptor and bathtub.
2512.06.F Not Applicable to this Brand
2512.06.G Lighting Circuits
Middle East and Africa: The bathroom must have two lighting circuits.

2512.07 Technology
2512.08 Vanities
2512.08.A Wash Basin/Vanity Top Height
Vanity tops must be 34”/860 mm high.
2512.08.B Base
2512.08.B.1 Vanities must be wall-mounted and extend wall to wall, or be supported by legs and held free of the sidewalls. Legs, when used, must have a
non-corrosive metal cap at the bottom of the legs. Bowed top and apron are allowed.
2512.08.B.2 Not Applicable to this Brand
2512.08.B.3 The vanity base, if of wood construction, must have a catalyzed waterproof finish and have a decorative/casegood appearance. Refer to Section
2515.01 for more information on the construction of the vanity base.
2512.08.B.4 Not Applicable to this Brand
2512.08.B.5 If local code permits a hair dryer in the guest bathroom, provide a drawer or cubby for hair dryer storage.
North America: Provide a drawer or cubby for hair dyer storage in the guest bathroom.
2512.08.C Tops
2512.08.C.1 Single bowl vanity tops must be a minimum of 60”/1.5 m in length. Dual bowl vanity tops must be a minimum of 72”/1.8 m in length. Bowed
vanities must be a minimum of 20"/500 mm deep on the sides and enlarge to 24”/600 mm deep at the bowl. Straight vanities must be a minimum
of 22”/560 mm deep.
Caribbean | Central America | Mexico | South America: Single bowl vanity tops must be a minimum of 60”/1.5 m in length. Dual bowl vanity
tops must be a minimum of 72”/1.8 m in length. Bowed vanities must be a minimum of 20"/500 mm deep on the sides and enlarge to 24”/600 mm
deep at the bowl. Straight vanities must be a minimum of 22”/560 mm deep. Based on design bowl is not required to be centered on the vanity
top.
China: Single bowl vanity tops must be a minimum of 47”/1.2 m in length. Dual bowl vanity tops must be a minimum of 72”/1.8 m in length.
Bowed vanities must be a minimum of 20"/500 mm deep on the sides and enlarge to 24”/600 mm deep at the bowl. Straight vanities must be a
minimum of 22”/560 mm deep. Maximum area to be utilized is 40"/1.0 m minimum.
Europe: Single bowl vanity tops must be a minimum of 47”/1.2 m in length. Dual bowl vanity tops must be a minimum of 72”/1.8 m in length.

2500-149 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

Bowed vanities must be a minimum of 20"/500 mm deep on the sides and enlarge to 24”/600 mm deep at the bowl. Straight vanities must be a
minimum of 22”/560 mm deep. Maximum area to be utilized is 40"/1.0 m minimum.
2512.08.C.2 Vanity tops, sides (when wall-to-wall vanities are provided) and backsplash must be a minimum of 3/4"/20 mm thick granite, engineered stone,
glass (semi-frosted underneath) or approved alternative and be stain resistant. All tops must have a 4”/100 mm backsplash.
2512.08.C.3 Substrates for vanity tops must be a ¾”/ 1.9 cm thick with a nine ply moisture resistant wood ply-core with MR glue line, Medex (waterproof MDF)
or a ¾” /1.9 cm marine grade plywood.

2512.09 Bathroom Accessories

2512.09.A Bathroom Accessory Materials
All bathroom accessories must be non-corrosive and must match the plumbing fixture trim finish and style.
2512.09.B Internal Wood Blocking
Internal wood blocking secured to studs is required for all wall mounted accessory items.
2512.09.C Required Accessories
All guest bathrooms must contain the following accessories:
2512.09.C.1 Toilet Paper Holder
2512.09.C.1.a A single-roll, wall-mounted toilet paper holder, non-restrictor type must be provided.
2512.09.C.2 A curved shower rod is required for all rooms that have shower/bathtub compartments. Rod must be oval or round tube and must not rotate
within the mounting bracket. Rod must be mounted 6’-8”/2.04 m above the finished floor to the center line of the rod, vertically centered on back
side of bathtub edge, and permanently secured. Anchors are required to securely fasten to wall.
Caribbean | Central America | Mexico | South America: A curved shower rod is required for all rooms that have shower/bathtub
compartments. Rod must be oval or round tube and must not rotate within the mounting bracket. Rod must be mounted 6’-8”/2.04 m above the
finished floor to the center line of the rod, vertically centered on back side of bathtub edge, and permanently secured. Rod must be 32"/81.2 cm
at its widest point and cannot impede entry door when open 45 degrees at widest point. Anchors are required to securely fasten to wall. Shower
curtains must not be used on walk-in showers unless required for wheelchair accessibility.
Europe | Middle East and Africa: A curved shower rod or glass panel is required for all rooms that have shower/bathtub compartments. Rod
must be oval or round tube and must not rotate within the mounting bracket. Rod must be mounted 6’-8”/2.04 m above the finished floor to the
center line of the rod, vertically centered on back side of bathtub edge, and permanently secured. Anchors are required to securely fasten to wall.
If a glass panel is used must be tempered or laminated safety glass.
2512.09.C.3 Grab Bar
2512.09.C.3.a Americas | Asia Pacific:

A grab bar with a minimum 12”/300 mm long gripping surface (portion of the bar that is 1.5”/38 mm from the wall) is required at all bathtubs,
whirlpools and shower enclosures. The grab bar must be mounted vertically with its gripping surface spanning 38”/965 mm – 46”/1.17 m

2500-150 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

above the finish floor.

For Tubs and Whirlpools, the grab bar must be mounted 6”/150 mm to 12”/300 mm from the outermost edge of the tub, at the main tub
entry/exit point.

For Showers, the grab bar may be located on any wall, at least 6”/150 mm from any corner or shower edge. Placement must be coordinated
with swinging shower doors.

Grab bars must be decorative and coordinate with the surrounding fixtures and accessories. A grab bar is not required at freestanding tubs.

Europe | Middle East and Africa: A grab bar with a minimum 12”/300mm long gripping surface (portion of the bar that is 1.5”/38mm from
the wall) is required at all bathtubs, whirlpools and shower enclosures. The grab bar must be mounted vertically with its gripping surface
spanning between 24”/600mm and 38”/965mm for bathtubs/whirlpools and between 32”/800mm and 48”/1.2m for showers.

For Tubs and Whirlpools, the grab bar must be mounted 6”/150 mm to 12”/300 mm from the outermost edge of the tub, at the main tub
entry/exit point.

For Showers, the grab bar may be located on any wall, at least 6”/150 mm from any corner or shower edge. Placement must be coordinated
with swinging shower doors.

Grab bars must be decorative and coordinate with the surrounding fixtures and accessories. A grab bar is not required at freestanding tubs.
2512.09.C.3.b
All grab bars must be securely anchored and capable of withstanding 250 lbs/120 kgs of pull. The gap between the wall and the grippable
area must not exceed 1.5”/38 mm. Cement adhesive is not acceptable. Grab bars must have flange covers to conceal the mounting screws.
Towel bars must not serve as a grab bar.

2512.09.C.4 Soap Dishes

2512.09.C.4.a Soap dishes must not have grab handles and must not be plastic. For shower-only units and bathtub/shower combos, a soap dish must be
placed in the corner on the showerhead wall, 48”/1.20 m above the finished floor.
2512.09.C.4.b Open metal basket soap dishes are allowed and must meet the following criteria:
2512.09.C.4.b.1 Must be manufactured with corrosion resistant brass or stainless steel.
2512.09.C.4.b.2 Wire spacing must be no greater than 1/2"/12 mm.
2512.09.C.4.b.3 Must be surface mounted with concealed fasteners – mounting connection must be easy to clean and maintain.

2500-151 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2512.09.C.4.b.4 Overall minimum width must be no less than 6”/150 mm.

2512.09.C.4.b.5 Finish must match other bath accessories.
2512.09.C.4.b.6 The following finishes are acceptable: satin nickel, polished chrome or polished stainless steel.
2512.09.C.4.b.7 Corner mount installations are required - other mounting is acceptable in oversize shower configurations only.
2512.09.C.4.c Asia Pacific: There must be a shelf or wall-mounted tray. It must be self-draining.
2512.09.C.5 Towel Storage
2512.09.C.5.a Towel storage must be incorporated into the vanity area to accommodate the Brand terry program. Towels must not be stored over the water
closet or in bathtub/shower area.
2512.09.C.6 Towel Bar
2512.09.C.6.a 18”/450 mm towel bar or 6”/150 mm towel ring must be installed immediately adjacent to vanity. Towel bar/ring is not allowed over the water
closet. The towel bar may be mounted on the face of the vanity. If the towel bar is mounted below the sink it must be recessed back enough
to prevent direct contact with guest.
2512.09.C.7 Minimum of one towel hook or bar must be mounted in close proximity of the shower. A horizontal shower door handle on the outside of the
shower may serve as the towel bar.
2512.09.C.8 Robe Hook
2512.09.C.8.a Two single or one double robe hook must be provided. Mount at 6’-0”/1.8 m above the finished floor.
2512.09.C.9 A brand approved, full size bath product dispenser is allowed.
2512.09.C.10 Recessed facial tissue dispensers are not permitted.
2512.09.C.11 Not Applicable to this Brand
2512.09.C.12 A freestanding, double sided, 1x - 3x magnification, LED lighted make-up mirror or a wall mounted, double arm, single sided, 3x magnification,
LED lighted make-up mirror is required.

2512.10 Furniture, Fixtures and Equipment

Refer to Section 2515.00 for typical FF&E requirements.
2512.10.A Artwork
2512.10.A.1 Artwork is required in all bathrooms except those with full height, stone/tile walls.
Asia Pacific: Artwork is optional in guestroom bathrooms.
2512.10.B Mirror
2512.10.B.1 A decorative mirror with integral lighting must be provided over the vanity. Mirror may be frameless. There must be no visible clips or fasteners.
Must be installed with tamper-proof wall mounts.
2512.10.B.2 Asia Pacific | Europe | Middle East and Africa | South America: Mirror must have an electric de-misting pad on the rear and lights on either
side. De-misting pad must be linked to bathroom light circuit.

2500-152 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2512.10.B.3 Integral lit and backlit mirrors must have the entire mirror UL approved and labeled, not just the components.

2513.00 Back-of-House
Refer to Section 2514.00, Technical Criteria, Section 2515.00, Furnishings, Fixtures and Equipment, and https://lobby.hilton.com/sites/heartofhouse for
requirements applicable to this section.
2513.01 Office
2513.01.A All Offices
2513.01.A.1 Not Applicable to this Brand
2513.01.A.2 Provide a tamper-proof, 180-degree, one-way sidelight or viewer at the main office door entry. Install viewer at centerline of door, 5’-0”/1.5 m
above the finished floor.
2513.01.A.3 Americas | Asia Pacific | Middle East and Africa: Provide locksets with push-button lock or electronic card reader on all offices. Push-button
lock must release with a key, by turning the inside lever and/or by closing the door.
Europe: Provide locksets with electronic card reader on all offices.
2513.01.A.4 Not Applicable to this Brand
2513.01.A.5 Finish Options - Offices
2513.01.A.5.a Floor: Carpet (broadloom and carpet tile)
2513.01.A.5.a.1 Base (minimums): 4"/100 mm vinyl, through body synthetic, wood. Wood base is required in general office reception area.
2513.01.A.5.b Wall: Vinyl wallcovering, paint, Heart of House graphic
2513.01.A.5.c Ceiling: Acoustical ceiling tile, pops of color, architectural lighting per Heart of House Design Guide
2513.01.A.5.c.1 Offices must have a minimum ceiling height of 8’-6”/2.6 m.
2513.01.A.6 All built-in counters, shelves and cabinets must have a minimum plastic laminate finish. The top surface material must comply with Section
2515.04.
2513.01.A.7 Mechanical
2513.01.A.7.a Provide a thermostat for the office area. Separate controls are required for the general manager’s office.
2513.01.A.8 Electrical
2513.01.A.8.a At each desk/workstation there must be a minimum of four dedicated power outlets (socket outlets), two can be USB outlets. This must be
located within 3'-0"/915 mm of the workstation. All outlets must be ground. Each dedicated circuit may provide power for up to three
workstations.
2513.01.A.8.b Provide a minimum of two convenience power outlets (socket outlets) on each wall or desk location with spacing not to exceed 20’-0”/6.0 m
on center.
2513.01.A.8.c Not Applicable to this Brand
2513.01.A.8.d Not Applicable to this Brand

2500-153 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2513.01.A.8.e Provide a power outlet (socket outlet) on a dedicated circuit for the copier, four power outlets (socket outlets) at each coffee station (two
above and two below the counter), two power outlets (socket outlets) at 4’-0”/1.2 m above the finished floor above the mail sorting counter.
2513.01.A.8.f All office lighting must be locally switched.
2513.01.A.8.g Refer to Section 2514.08 for minimum light level requirements.
2513.01.A.8.h Provide decorative lighting in all back of house office areas.
2513.01.A.9 Provide three data outlets at each desk/workstation and one wall-mounted telephone outlet in the mailroom (when provided).
North America: Provide two telephone/data outlets at each desk/workstation and one wall-mounted telephone outlet in the mailroom (when
provided).
2513.01.A.10 Each workstation must be wired as required by Section 2518.00.
2513.01.A.11 Provide commercial grade, coordinating furniture in all offices and personal storage with seating in open offices.
2513.01.B Front Office
2513.01.B.1 The front office area must be located adjacent to the front desk and must include the following areas/offices:
2513.01.B.1.a Front office manager’s office
2513.01.B.1.b Americas | Europe | Middle East and Africa: Night auditor’s office
Asia Pacific: Provide a desk in lieu of the night auditor’s office
2513.01.B.1.c Americas | Middle East and Africa: Cashier’s office
Asia Pacific | Europe: Cashier’s office to be within the accounting area.
2513.01.B.1.d Americas | Europe | Middle East and Africa: Count room
2513.01.B.1.e Team Member safety deposit area, adjacent to count room
2513.01.B.1.f Safety deposit box and viewing room
2513.01.B.1.g Note: Larger hotels may require cashier’s office, count room and computer room in the accounting offices.
2513.01.B.2 Provide a minimum of 50 ft²/4.64 m² for the count room. The room must be adjacent to the cashier’s office.
2513.01.B.3 The count room must include:
2513.01.B.3.a Self-closing entry door with tempered vision glass or side light for visual security.
2513.01.B.3.b Counting shelf 2’-0”/600 mm x 6’-0”/1.8 m for counting receipts.
2513.01.B.3.c Not Applicable to this Brand
2513.01.B.3.d The connecting wall or door of the cashier’s office must have a shelf with secured transaction window and an after-hours, secured drop safe.
The drop safe must have two locking mechanisms.
2513.01.B.4 Provide a glazed partition at the front office manager's office to facilitate visual supervision of the front office area, if a separate front office
manager’s office is provided.
2513.01.B.5 The primary telephone PBX must be located in an enclosed room adjacent to registration area and away from guest view.

2500-154 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2513.01.C Executive Offices

2513.01.C.1 Not Applicable to this Brand
2513.01.C.2 A reception area is required whether the executive offices are consolidated or separated.
2513.01.C.3 Provide a minimum 10’-0”/3.0 m x 12’-0”/3.7 m reception area.
2513.01.C.4 The general manager, the assistant general manager, the director of sales, the director of food and beverage, the director of finance and the
director of human resources must have private offices. These offices and any conference space must be enclosed by permanent partitions.
2513.01.C.5 Provide an additional telephone outlet in the general manager’s office.
2513.01.D Sales and Catering Offices
2513.01.D.1 The sales and catering offices must be consolidated with all other administrative offices with a separate entrance to the reception area from the
lobby or a guest corridor.
2513.01.D.2 A minimum 10’-0”/3.0 m x 10’-0”/3.0 m reception area must be provided at the entrance to the office suite under the administrative assistant’s
direct observation.
2513.01.D.3 Not Applicable to this Brand
2513.01.D.4 Provide a minimum 80 ft²/7.5 m² storage/work room with 2’-0”/600 mm deep x 4’-0”/1.2 m wide x 6’-0”/1.8 m high, enameled, metal storage
shelving along one wall.
2513.01.D.5 Provide one wall-mounted telephone outlet in the storage/work room and one additional telephone outlet in waiting area.
2513.01.E Accounting Offices
2513.01.E.1 The accounting office must, whenever possible, be consolidated with all other administrative offices.
2513.01.E.2 Provide an area for active accounting files based on one file drawer for every 25 guestrooms.
2513.01.E.3 Asia Pacific: Provide a general cashier’s office.
2513.01.E.4 Each workstation must have eight power outlets (socket outlets) below the countertop and two power outlets (socket outlets) above. All outlets
must be dedicated and ground. One dedicated telephone outlet, one data port and USB outlets must be provided above the counter with two data
ports below.
2513.01.F Human Resources
2513.01.F.1 The Human Resources offices must be located at the team member entrance with visual supervision by providing a window, borrowed light or
glazed door. Team members must have immediate access to the Human Resources office without crossing receiving area traffic.
Asia Pacific: The Human Resources offices must be located at the team member entrance with visual supervision by providing a window,
borrowed light or glazed door. Team members must have immediate access to the Human Resources office without crossing receiving area
traffic. When possible, the Human Resources office must be located at the team member entrance.
2513.01.F.2 The Human Resources offices must have an open office area for the Human Resources clerk, if applicable, and an enclosed office for the director
of human resources.

2500-155 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2513.01.F.3 Provide space within the HR clerk's office for at least two applicants to fill out application forms. Provide additional waiting space in the general
vicinity of the Human Resources office for four to six applicants.
2513.01.F.4 Provide a flex room/training room adjacent to the HR clerk’s office with a minimum of 325 ft²/30.0 m² or 1.6 ft²/457 mm²/0.15 m² per key,
whichever is greater. Provide flexible or multi-purpose furniture that allows the space to be used for a variety of functions.
2513.01.F.5 Provide dimmable, architectural lighting in the training room.
2513.01.F.6 Provide a computerized time clock at the team member entrance area adjacent to the Human Resources office. Provide data connection and a
power outlet (socket outlet) installed at 48”/1.2 m above the finished floor for time clock.
2513.01.F.7 Provide a fixed television in the training room. Televisions must comply with the sizes and specifications provided in Sections 713.00 and
2514.09.
2513.01.F.8 Provide a wall mounted/integral dry erase board or chalk wall.

2513.02 Housekeeping Zones

2513.02.A Laundry/Valet
2513.02.A.1 Provide an onsite laundry (or outsourced laundry services when approved by Hilton). The following standards are applicable to the onsite laundry.
2513.02.A.2 The laundry must be designed and specified by a professional Laundry Consultant and approved by Hilton.
2513.02.A.3 The laundry must be installed on grade and not adjacent, above or below the ballroom, meeting rooms, public restrooms, restaurant, or any other
public space.
2513.02.A.4 The laundry must be contiguous with the housekeeping area and both areas must be located in close proximity to the service elevators/lifts.
2513.02.A.5 Provide a cart parking area for at least one cart per 75 guestrooms.
2513.02.A.6 Dryers must be enclosed in a gypsum board enclosure. Provide at least 2’-0”/600 mm of service access in the rear. Verify all service access
requirements. The door to this enclosure must open out.
2513.02.A.7 Provide a minimum 538 ft²/50 m² linen room adjacent to the loading/unloading bay when laundry is outsourced.
2513.02.A.8 Approximately 20 percent of the laundry must be allocated to soiled linen receiving and sorting. The sorting area must be immediately adjacent to
the washing area.
2513.02.A.9 Provide exterior access to the laundry to permit delivery and future replacement of equipment without major dismantling or demolition.
2513.02.A.10 The laundry must contain the termination of the linen chute.
2513.02.A.11 Doors
2513.02.A.11.a Primary laundry entrance door must be double doors, each 3’-0”/900 mm x 6’-8”/2.0 m minimum, with locksets, kick plates and door
closers with a hold open feature.
2513.02.A.12 Finish Options - Laundry/Valet
2513.02.A.12.a Floor: Vinyl composition tile (allowed in dry areas, but not under large stationary equipment); concrete - steel troweled, triple epoxy
sealed or better

2500-156 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2513.02.A.12.a.1 Base (minimums): 4"/100 mm through body synthetic, quarry tile, porcelain tile, natural stone
2513.02.A.12.b Wall: Epoxy paint, moisture-resistant gypsum board (painted), masonry (painted)
2513.02.A.12.b.1 Walls must have FRP or PVCu seamless wall-cladding wainscot.
2513.02.A.12.b.2 Provide metal or rubber corner guards and wall railings at columns and wall outside corners.
2513.02.A.12.c Ceiling: Washable ceiling system with non-corrosive aluminum grid, paint on gypsum.
2513.02.A.12.c.1 All exposed pipes, ductwork, etc. must be painted.
2513.02.A.12.c.2 Asia Pacific: Laundry area must have a minimum ceiling height of 9’-0”/2.7 m.
Europe: Laundry area must have a minimum ceiling height of 8’-6”/2.6 m.
2513.02.A.13 Mechanical
2513.02.A.13.a Provide an independent central HVAC system for the laundry.
Europe | Middle East and Africa: Provide an independent central HVAC make-up air and exhaust system for the laundry.
2513.02.A.13.b Provide separate temperature control for the laundry and housekeeping area.
2513.02.A.13.c Dryer Makeup Air and Exhaust System:
2513.02.A.13.c.1 Provide source for outdoor treated makeup air as required by the dryer manufacturer’s recommendations.
2513.02.A.13.c.2 Provide combustion air source for gas dryers that comply with NFPA 54 and 90A requirements (www.NFPA.org).
2513.02.A.13.c.3 In cold climates, protect equipment and piping from freeze potential.
2513.02.A.13.c.4 Fabricate and install exhaust ductwork to minimize dust or lint entrapment and provide cleanout openings at least 20’-0”/6.0 m.
2513.02.A.13.c.5 Laundry equipment supplier must provide a wet or dry exhaust vent filter to collect and control lint accumulation.
2513.02.A.13.c.6 Provide weather-stripped, motorized dampers interlocked to the dryer circuit.
2513.02.A.13.d Ironer and Ironer Exhaust Air System:
2513.02.A.13.d.1 Provide ironer equipped with built-in or field fabricated and installed heat collection hood to capture heat from the ironer.
2513.02.A.13.d.2 Provide independent exhaust duct system connected to the capture hood and sloped away from the ironer.
2513.02.A.13.d.3 Provide in-line filter assembly to capture lint prior to exhaust termination.
2513.02.A.13.e Plumbing
2513.02.A.13.e.1 Not Applicable to this Brand
2513.02.A.13.e.2 Provide trough drain when required for washers/extractors that are sized to accommodate 4 gallons/15.0 liters per pound of washer
capacity or as per manufacturer’s requirements. Minimize size required is 14”/350 mm wide and 18”/450 mm deep with bottom
sloped to at least two drains that are protected by easy-to-clean lint traps.
2513.02.A.13.e.3 Provide water temperatures to washing equipment at 165 °F/74 °C or as recommended by the equipment supplier and chemical
system provider.

2500-157 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2513.02.A.13.e.4 Provide floor drains in front of every other washer.

2513.02.A.13.e.5 Provide individual shut off valves for each laundry equipment item, for each type of service.
2513.02.A.13.e.6 Provide compressed air system when required for the laundry equipment, sized for no more than 30 percent run time. Select system
pressure and flow requirements based upon laundry equipment needs.
2513.02.A.13.e.7 Provide all welded fittings for thermal fluid systems, and thermally insulated with cellular glass that complies with ASTM C552-07
(www.astm.org).
2513.02.A.13.e.8 Americas | Europe | Middle East and Africa: Provide a two-compartment linen soaking wash basin with soap and towel
dispensers in the sorting area.
Asia Pacific: Provide a two-compartment linen soaking wash basin with touchless fixtures, soap and towel dispensers in the sorting
area.
2513.02.A.13.e.9 Provide one floor drain at the center of the dryer area. Provide a floor drain under the exhaust duct connection for large chest-type
ironers not exhausted from above the roll.
2513.02.A.13.e.10 Provide water softening for laundry if domestic water supply exceeds five grains of hardness.
2513.02.A.13.e.11 Where team members handle substances that could injure their eyes or get onto their bodies, provide a plumbed or gravity fed
eyewash station and/or safety shower with floor drain that complies with ANSI/ISEA Z358.1 (www.ansi.org). It must be on an
unobstructed path and accessible within 10 seconds of the hazard. Bottled saline or flushing liquids are considered a secondary
eyewash and should not be used in place of an ANSI compliant unit.
2513.02.A.13.e.12 Europe | North America: Provide a hand washbasin that complies with ANSI/ISEA Z358.1-2009 (www.ansi.org) complete with
floor drain.
2513.02.A.14 Electrical
2513.02.A.14.a Provide power as required for washers/extractors, dryers and ironers.
2513.02.A.14.b Refer to Section 2514.08 for minimum light level requirements.
2513.02.A.14.c Provide an extension bell with light in the laundry for the telephone located in the laundry manager’s office.
North America: Not Applicable to this Brand
2513.02.A.14.d Provide a minimum of two power outlets (socket outlets) on each wall with spacing not to exceed 20’-0”/6.0 m on center in laundry.
2513.02.A.14.e Provide two GFCI/ELCB/RCCB or equal ground fault protected power outlets (socket outlets) behind each washer for service and
detergent dispenser.
2513.02.A.14.f Provide two GFCI/ELCB/RCCB or equal ground fault protected power outlets (socket outlets) behind dryers for service.
2513.02.A.14.g Provide two GFCI/ELCB/RCCB or equal ground fault protected power outlets (socket outlets) on wall or column near ironer for service.
2513.02.A.15 Not Applicable to this Brand
2513.02.A.16 Equipment

2500-158 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2513.02.A.16.a The laundry area structure must be designed to accommodate full operating weight of the equipment plus dynamic action. Provide floating
suspension, isolation-mounted washers/extractors at all above grade installations.
2513.02.A.16.b Provide required washer capacity with a combination of smaller machines rather than one or two larger machines.
2513.02.A.16.c Provide at least one small washer with 50-75 lb/23-25 kg capacity in each hotel. Washers must contain integral control systems and
automated detergent dispenser.
2513.02.A.16.d Size dryers to process 40 percent or greater of the wash load. Provide incremental dryer capacity in lieu of one large unit. Provide at least
one medium or light duty dryer to handle small loads.
2513.02.A.16.e Provide a small commercial grade washer and dryer in hotels without full service laundries.
2513.02.A.16.f Americas | Asia Pacific | Europe: Provide an ironer and finishing equipment for laundered uniforms. Steam-heated ironers are allowed. If
a central source of steam is unavailable, thermal oil or gas-heated type units must be used. When thermal-fluid ironers are used, the
thermal heater system must be as close to the ironer as possible.
Middle East and Africa: Provide an ironer and finishing equipment for laundered uniforms. Gas-heated type units are allowed. When
thermal-fluid ironers are used, the thermal heater system must be as close to the ironer as possible. Steam ironers may be used if the
hotel has a central steam system installed with separate central steam boilers.
2513.02.A.16.g Ironer must be able to process 118”/3.0 m x 126”/3.2 m sheets.
2513.02.A.17 Locate the folding area between the dryers and the housekeeping area. Provide one to two 2'-6"/760 mm x 6’-0”/1.8 m x 3’-0”/900 mm high
tables for folding depending upon the size of the hotel.
2513.02.A.18 Provide a 2’-0”/600 mm deep x 4’-0”/1.2 m wide x 6’-0”/1.8 m high painted/powder coated or stainless wire shelving unit along one wall of the
chemical storage room.
2513.02.B Linen Chute
2513.02.B.1 Linen chutes are required and must be designed in strict compliance with local codes.
Europe | Middle East and Africa: Linen chutes must be designed in strict compliance with local codes. Linen chutes are required when a hotel
has 6 floors or more or has 150 or more guestrooms.
North America: Linen chutes are required and must be designed in strict compliance with local codes. Linen chutes are not required when a
hotel is 2 stories and under or has less than 100 guestrooms.
2513.02.B.2 A linen chute or chute enclosure must be accessed from the linen storage or the service elevator/lifts lobby on all guest floors. Direct access from
a guest corridor or any other public area is not allowed. Refer to 2514.06 for Mechanical requirements.
2513.02.B.3 The linen chute must be 24”/600 mm diameter with an 18”/450 mm square access door on each guestroom floor.
2513.02.B.4 Linen chutes must run vertically. Offsets are not allowed. The linen chute must terminate in the sorting area of the laundry.
2513.02.B.5 Linen chute must terminate into a separate linen sorting room to ensure fire separation or per local code.
2513.02.B.6 Linen chute discharge doors must be top-hinged with fusible link release, fire/smoke seals and when closed must be at least 6’-0”/1.8 m above
the finished floor.
2513.02.C Housekeeping

2500-159 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2513.02.C.1 The housekeeping area must be directly adjacent to the service elevators/lifts and conveniently accessible from the team member locker rooms.
2513.02.C.2 Locate the entrance to housekeeping and the housekeeping uniform issue counter so that the housekeeping team members queued at the
uniform issue counter will not interfere with traffic in the service corridor or with those entering the laundry.
2513.02.C.3 The housekeeping area consists of an issue counter, the director of housekeeping’s office (additional offices may be required based upon
guestroom count), a glass washing area, work area, bulk linen storage, uniform storage and bulk supplies storage.
2513.02.C.4 Provide a 10’-0”/3.0 m x 12’-0”/3.7 m director of housekeeping’s office. Locate office so that it has an unobstructed view of the housekeeping
area and laundry through a sound-insulated window. An assistant director and housekeeper’s office, when provided, must meet the same
requirements.
2513.02.C.5 The housekeeping issue counter must be a plastic laminate counter 3’-6”/1.1 m high x 3’-0”/900 mm deep x 6’-0”/1.8 m wide with one adjustable
shelf beneath and be placed directly inside the entrance to the housekeeping/laundry area. The top surface material must comply with Section
2515.04.
2513.02.C.6 Americas | Asia Pacific | Europe: Provide a 3’-0”/900 mm x 8’-0”/2.4 m area for a sewing machine and worktable.
2513.02.C.7 The uniform issue room area will vary with size and type of hotel. Provide a minimum of 100 ft²/9.0 m² area for uniform issue. 10 ft/3.0 m of rack
space is required for each 100 uniforms. A conveyor system is required at larger hotels.
2513.02.C.8
Provide bulk supply storage for the following:

-Cleaning compounds

-Guestroom amenities

-Paper goods

-Mops, brooms, spare vacuums, etc.

-Cribs, rollaway beds, etc.

-Drapery, bedspreads, blankets, etc.

-Machinery - floor scrubbers, wide area vacuums, etc.

2513.02.C.9 Doors
2513.02.C.9.a Housekeeping entrance doors must be two 3’-0”/920 mm x 6’-8”/2.04 m minimum doors with electronic lock, door closer with hold open
feature, and have push/pull-plates and kick plates.
2513.02.C.9.b Provide a fire resistant roll-up door over issue counter.

2500-160 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2513.02.C.9.c Provide a door with two leaves, one above the other, to issue uniforms where housekeeping counter must not be conveniently used.
2513.02.C.10 Finish Options - Housekeeping
2513.02.C.10.a Floor: Vinyl composite tile, heavy duty anti-skid tile, natural stone
2513.02.C.10.a.1 Base (minimums): 4"/100 mm vinyl, porcelain tile, natural stone
2513.02.C.10.b Provide metal or rubber corner guards and wall railings at columns and wall outside corners.
2513.02.C.10.c Ceiling: Acoustic ceiling tile, paint on gypsum
2513.02.C.10.c.1 Provide a minimum ceiling height of 8’-0”/2.4 m in housekeeping area.
2513.02.C.11 Finish Options - Housekeeping Office
2513.02.C.11.a Floor: Carpet (broadloom and carpet tile)
2513.02.C.11.a.1 Base (minimum): 4"/100 mm vinyl
2513.02.C.11.b Wall: Paint
2513.02.C.11.b.1 Provide metal or rubber corner guards and wall railings at columns and wall outside corners.
2513.02.C.11.c Ceiling: Acoustic ceiling tile, paint on gypsum
2513.02.C.12 Mechanical/Plumbing
2513.02.C.12.a Americas | Europe | Middle East and Africa: Provide a portable, two-compartment mop wash basin and storage for heavy cleaning
equipment and chemicals somewhere within the laundry/housekeeping area and in convenient proximity to the service corridor.
Asia Pacific: Provide a portable, two-compartment mop wash basin with touchless fixtures and storage for heavy cleaning equipment
and chemicals somewhere within the laundry/housekeeping area and in convenient proximity to the service corridor.
2513.02.C.12.b Where team members handle substances that could injure their eyes or get onto their bodies, provide a plumbed eye-wash station and/or
safety shower that complies with ANSI/ISEA Z358.1-2009 (www.ansi.org) with floor drain. It must be on an unobstructed path and
accessible within 10 seconds of the hazard.
2513.02.C.13 Electrical
2513.02.C.13.a Provide a telephone outlet in the housekeeper's office and a telephone outlet for a wall-mounted phone at the issue counter.
2513.02.C.13.b Provide a property management system terminal and report printer at the housekeeper's desk.
2513.02.C.13.c The housekeeping office lighting must be locally switched.
2513.02.C.13.d Refer to Section 2514.08 for minimum light level requirements.
2513.02.C.13.e Provide two power outlets (socket outlets) above issue counter.
2513.02.C.13.f Provide a minimum of two power outlets (socket outlets) on each wall with spacing not to exceed 20’-0”/6.0 m on center in housekeeping
area and office.
2513.02.C.14 Not Applicable to this Brand
2513.02.C.15 Not Applicable to this Brand

2500-161 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2513.02.C.16 Provide a fire-rated safety cabinet to store flammable liquids/spray cans.

2513.02.C.17 Shelving must be painted/powder coated/stainless wire shelving units. Each unit of shelving must be 4’-0”/1.2 m wide x 24”/600 mm deep x
6’-0”/1.8 m high and have four shelves, 18”/450 mm apart with the bottom shelf located off the floor. Shelving units must be furnished for the
following:
2513.02.C.17.a Linen storage (not including reserve storage): Provide 6’-0”/1.8 m of shelving units for every 50 guestrooms.
2513.02.C.17.b Supply shelving: Provide 4’-0”/1.2 m of shelving per 100 guestrooms to be provided for compounds, facial tissue, toilet tissue, etc.
2513.02.C.17.c Miscellaneous shelving: Provide 8’-0”/2.4 m of shelving per 100 guestrooms to accommodate blankets, spreads, bed pads, pillows, etc.

2513.03 Engineering
2513.03.A Size Requirement
The engineering area must be a minimum of 500 ft²/46.45 m² or 2 ft²/0.185 m² per guestroom, whichever is greater.
2513.03.B Location
The engineering area must be directly adjacent to the primary mechanical equipment room and be readily accessible to the service corridor and
service elevators/lifts.
2513.03.C Engineering Area Requirements
Americas | Europe: The engineering area must consist of an engineering office, locked storage, paint storage and open shop area.
Asia Pacific | Middle East and Africa: The engineering area must consist of a Chief Engineer’s office, administrative engineering office, locked
storage, paint storage and open shop area.
2513.03.D Chief Engineer's Office
Americas | Asia Pacific | Europe: Provide a 10’-0”/3.0 m x 12”-0”/3.7 m engineer’s office. Locate office so that it has an unobstructed view of the
shop area through a glass vision panel.
Middle East and Africa: Provide a 10’-0”/3.0 m x 12”-0”/3.7 m Chief Engineer’s office. Locate office so that it has an unobstructed view of the shop
area through a glass vision panel.
2513.03.E Administrative Engineering Office
Middle East and Africa: Provide a 10’-0”/3.0 m x 12”-0”/3.7 m administrative engineering office. Locate office before the general engineering
storage room for material handling control.
2513.03.F Paint Storage Room
Paint storage room must be constructed in accordance with applicable code requirements for the storage of hazardous materials.
2513.03.G Workbench/Desk
Provide a workbench the entire length of one wall of engineering area. Workbench must have a hardwood work surface 30”/760 mm deep and
36”/900 mm above the finished floor. Provide a combination of securable cabinets and open storage shelves below workbench.
2513.03.H Door

2500-162 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2513.03.H.1 Entrance doors must be two 3’-0”/900 mm x 6’-8”/2.04 m minimum doors.

2513.03.H.2 Doors must have a lockset and door closer with a hold open feature.
2513.03.I Finish Options - Engineering
2513.03.I.1 Floor: Concrete - steel troweled and sealed
2513.03.I.1.a Base (minimum): 4"/100 mm vinyl
2513.03.I.2 Wall: Paint
2513.03.I.3 Ceiling: Paint on gypsum
2513.03.J Service Water Basin
Americas | Europe | Middle East and Africa: A service wash basin must be must provided in the engineering area.
Asia Pacific: A service wash basin with touchless fixtures must be must provided in the engineering area.
2513.03.K Workbench Convenience Power Outlets
Above the workbench, provide a minimum of six convenience power outlets (socket outlets) at 48”/1.2 m above the finished floor.
2513.03.L MATV Outlets
Provide three MATV outlets at 48”/1.2 m above the finished floor above the workbench and one in the engineer’s office.
2513.03.M Power Tool Power Outlets
Above the workbench, provide a minimum of two power outlets (socket outlets) sized for power tools.
2513.03.N Stationary Power Tool Power Outlets
When a full workshop is provided, provide a minimum of two power outlets (socket outlets) on separate circuits sized for stationary power tools.
2513.03.O Wall Convenience Power Outlets
Provide a minimum of two convenience power outlets (socket outlets) on each wall with spacing not to exceed 20’-0”/6.0 m on center.
2513.03.P PMS Connection
Provide a property management system connection at the engineer’s desk.
2513.03.Q Entrance Telephone Outlet
Provide an outlet for a wall-mounted telephone near the entrance to the engineering area.
2513.03.R Desk Telephone Outlet
Provide a telephone outlet at the engineer’s desk.
2513.03.S Light Levels
Refer to Section 2514.08 for minimum light level requirements.

2513.04 Team Member Facilities

2513.04.A Dining/Break Room

2500-163 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2513.04.A.1 Provide a team member dining/break room with a minimum of 375 ft²/34.8 m², 1.5 ft²/0.14 m² per guestroom, or 10.76 ft²/1.0 m² per team
member, whichever is greater.
2513.04.A.2 Locate the dining/break room adjacent to team member lockers and on an exterior wall to provide windows if possible.
2513.04.A.3 The team member dining/break room must be conveniently accessible from the kitchen to facilitate food service.
2513.04.A.4 Asia Pacific: When possible, provide a kitchen in the team member dining/break room/restaurant/cafeteria.
2513.04.A.5 Food must be prepared in the kitchen. The serving line must be placed along one wall of the team member dining/break room with queuing space
to avoid obstructing the service corridor. The serving line must consist of tray and utensil pick-up, hot and cold food display with tray slide and
beverage service counter.
Asia Pacific: When a kitchen is provided, food must be prepared in the kitchen. The serving line must be placed along one wall of the team
member dining/break room with queuing space to avoid obstructing the service corridor. The serving line must consist of tray and utensil pick-up,
hot and cold food display with tray slide and beverage service counter.
2513.04.A.6 Provide a collection area for soiled dishes and garbage.
2513.04.A.7 Provide 3’-0”/900 mm minimum aisle width in seating areas.
2513.04.A.8 Entrance doors must be 3’-0”/900 mm x 6’-8”/2.04 m minimum with self-closing hardware, lockset and a glass vision panel.
2513.04.A.9 Finish Options - Dining/Break Room
2513.04.A.9.a Floor: Luxury vinyl tile
2513.04.A.9.a.1 Base (minimums): 4"/100 mm wood, porcelain tile, through body synthetic
2513.04.A.9.b Wall: Paint, regionalized feature wall graphic
2513.04.A.9.b.1 A tile wall with accent paint is required at the buffet line wall.
2513.04.A.9.c Ceiling: Acoustic ceiling tile, paint on gypsum
2513.04.A.9.c.1 Exposed or painted structure ceilings are not allowed.
2513.04.A.9.c.2 Asia Pacific: Ceilings must be a minimum height of 8’-0”/2.4 m.
2513.04.A.10 Furnishings, Fixtures and Equipment
2513.04.A.10.a Provide counter and cabinets to house microwave, coffee maker, full-size refrigerator, a stainless-steel wash basin and filtered water. The
top surface material must comply with Section 2515.04.
2513.04.A.10.b Provide commercial/contract quality furniture built for food and beverage environments to include a communal table with integral power,
high seating and low seating. Quantity of each is dependent upon the size of the room and market demand. Excess guestroom, restaurant
or banquet furniture is not permitted.
2513.04.A.10.c Provide a microwave, coffee maker, full-size refrigerator and full-size two-compartment stainless-steel wash basin.
2513.04.A.10.d Provide a minimum of one wall-mounted HDTV. TV size is dependent upon size of room. The television must be easily viewable from all
locations. If the television is not easily viewable from all locations, hotel must install one or more additional televisions of the same size.
See Sections 713.00 and 2514.09.

2500-164 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2513.04.A.10.e Provide a beverage station. Vending machines and open door markets are optional.
Asia Pacific: Provide a hot water/tea station. Vending machines and open door markets are optional.
2513.04.A.10.f Provide regionalized feature wall graphic, plants and table decor.
2513.04.A.10.g Not Applicable to this Brand
2513.04.A.10.h A bottle filler is required.
2513.04.A.10.i Middle East and Africa: Provide a minimum of two washbasins close to the entrance.
2513.04.A.11 Refer to Section 2514.08 for minimum light level requirements.
2513.04.A.12 Not Applicable to this Brand
2513.04.A.13 Provide a minimum of one outlet for a house telephone.
2513.04.A.14 Provide a wall-mounted clock at 7’-0”/2.1 m above the finished floor.
2513.04.B Locker Room
2513.04.B.1 Provide separate men's and women's team member locker rooms equal to 5 ft²/0.46 m² per guestroom or 10 ft²/1.0 m² per team member,
whichever is greater.
2513.04.B.2 Provide a restroom in each locker facility with the number of fixtures required by local code, but no less than two showers, two lavatories and two
water closets (or one water closet and one urinal).
2513.04.B.3 Team member locker rooms must be located as near as possible to the team member entrance and uniform issue counter.
2513.04.B.4 Team member locker rooms must be designed so that it is not necessary to pass through the restroom area to reach the lockers.
2513.04.B.5 Provide vestibule entrances to block sight lines into the locker rooms.
2513.04.B.6 Provide a separate access stair if team member lockers are located on a level other than the team member entrance.
2513.04.B.7 Provide a separate area for individual dressing, shower units and a make-up/powder area in the women’s locker room.
2513.04.B.8 Water closet partitions and doors are required.
2513.04.B.9 Water closet partition doors must be a minimum of 2'-6"/760 mm wide and be self-closing.
2513.04.B.10 Entrance doors must be self-closing and have stainless steel or aluminum kick plates and push/pull-plates. Doors must be 3’-0”/900 mm x
6’-8”/2.04 m minimum.
2513.04.B.11 Finish Options - Team Member Locker Room
2513.04.B.11.a Floor: Luxury vinyl tile or porcelain tile
2513.04.B.11.a.1 Base (minimum): 4"/100 mm vinyl
2513.04.B.11.b Wall: Paint

2513.04.B.11.c Ceiling: Acoustic ceiling tile, paint

2513.04.B.11.c.1 A finished ceiling is required. Exposed or painted structure ceilings are not allowed.

2500-165 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2513.04.B.11.c.2 Asia Pacific: Ceilings must be a minimum height of 8’-0”/2.4 m.

2513.04.B.12 Finish Options - Team Member Restroom
2513.04.B.12.a Floor: Tile, natural stone
2513.04.B.12.a.1 Base (minimums): 4"/100 mm porcelain tile
2513.04.B.12.b Wall: Paint. Full height porcelain tile wall is required on all plumbing fixture walls and an accent wall tile or accent wall with similar finish.
2513.04.B.12.c Ceiling: Paint, upgraded acoustic ceiling tile
2513.04.B.13 Mechanical/Plumbing
2513.04.B.13.a Water closets must be wall-mounted, vitreous china and flush valve-type with elongated bowls.
China: Water closets must be vitreous china and flush valve-type with elongated bowls.
2513.04.B.13.b Water closet seats must be white, solid plastic and be self-sustaining.
2513.04.B.13.c Not Applicable to this Brand
2513.04.B.13.d Not Applicable to this Brand
2513.04.B.13.e Exposed plumbing must be chrome-plated.
2513.04.B.13.f An electric drinking fountain or bottle fill must be provided near the restrooms.
2513.04.B.13.g Provide a chrome-plated brass floor drain in restrooms. Slope floor to drain.
2513.04.B.14 Refer to Section 2514.08 for minimum light level requirements.
2513.04.B.15 Provide a GFCI/ELCB/RCCB or equal ground fault protected power outlets (socket outlets) at each wash basin.
Africa: Not Applicable to this Brand
2513.04.B.16 Furnishings, Fixtures and Equipment
2513.04.B.16.a Provide a mirror above each wash basin.
2513.04.B.16.b A full length mirror must be provided near the entrance of each locker room.
2513.04.B.16.c Vanity tops, apron and splashes must be of a material compliant with Section 2515.04. Plastic laminate is not allowed. Vanities must have
under mount vitreous china lavatories and suitable space for amenities.
2513.04.B.17 Restroom accessories are required as follows:
2513.04.B.17.a Dual toilet paper holder.
2513.04.B.17.b Americas | Europe | Middle East and Africa: Sanitary napkin/tampon dispensing machine in women's restroom.
2513.04.B.17.c Americas | Europe | Middle East and Africa: Sanitary napkin/tampon waste receptacle in each stall in women's restroom.
2513.04.B.17.d Wall-mounted waste receptacle or waste basket.
2513.04.B.17.e Wall mounted paper towel dispenser.
2513.04.B.17.f Wall-mounted liquid soap dispenser at each wash basin.

2500-166 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2513.04.B.17.g A coat hook is required on the side wall or the back of each door, mounted 60”/1.5 m above the finished floor.
2513.04.B.17.h North America: Wall-mounted sanitary seat cover dispenser.
2513.04.B.17.i Hand dryer
2513.04.B.18 A janitor’s closet with storage shelf and wash basin must be located adjacent to the restrooms.
2513.04.B.19 Provide one locker per full-time team member.
2513.04.B.20 As a minimum, lockers must be a twin 7 ½”/190 mm wide and 60”/1.5 m high locker with two 12”/300 mm x 15”/375 mm extra compartments on
top. In colder climates, larger lockers are required. Lockers must be factory-painted baked enamel or approved alternate and be placed on a
4”/100 mm concrete pad. Each locker must have a number plate, padlock attachment or keyless lockable system with override mechanism, a
visual front and a sloped top. Each locker must be ventilated with vermin proof screens. Utilize Z-shaped lockers to maximize storage. Provide
shoe storage below lockers to avoid wet items dripping on team member belongings from above.
2513.04.B.21 Provide 9"/225 mm x 4’-0”/1.2 m benches between banks of lockers and secure them to the floor.
2513.04.C Team Member Nursing Room
North America: Team Member Nursing Room
2513.04.C.1 North America: A private room/office is required; it is not allowed to be located within the restroom.
2513.04.C.2 North America: Provide a sink, side table with under-counter refrigerator, lounge chair, full-length mirror and two convenience power outlets
(socket outlets).
2513.04.D Knowledge and Relaxation Room
2513.04.D.1 Not Applicable to this Brand
2513.04.D.2 Not Applicable to this Brand
2513.04.D.3 The room must be a separate room and conveniently accessible from the team member dining room. In places where this is not feasible, the
room may be a partitioned section of the team member dining/break room.
2513.04.D.4 A finished ceiling is required. Exposed or painted structure ceilings are not allowed.
2513.04.D.5 Asia Pacific: Ceilings must be a minimum height of 8’-0”/2.4 m.
2513.04.D.6 Furnishings, Fixtures and Equipment
2513.04.D.6.a Seating must be provided.
2513.04.D.6.b TV size is dependent upon size of room. The television must be easily viewable from all locations. If the television is not easily viewable
from all locations, hotel must install one or more additional televisions of the same size. See Sections 713.00 and 2514.09.
2513.04.D.6.c Minimum of three computer workstations with access to the Inter and Intranet with printer and task chairs must be provided. Four required
for resort locations.
2513.04.D.7 Not Applicable to this Brand
2513.04.D.8 Not Applicable to this Brand

2500-167 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2513.04.D.9 A regionalized feature wall is required

2513.04.D.10 Provide a wall mounted/integral dry erase board or chalk wall.
2513.04.E On-Site Housing
Asia Pacific | Middle East and Africa: On-Site Housing
2513.04.E.1 Asia Pacific | Middle East and Africa: Housing accommodations must be provided when team members are required to stay overnight.
2513.04.E.2 Asia Pacific | Middle East and Africa: Seniors/supervisors facilities must consist of a minimum 12’-0”/3.5 m x 16’-5”/5.0 m room with two to
three beds.
2513.04.E.3 Asia Pacific | Middle East and Africa: Non-senior/supervisor team member facilities must consist of a minimum 13’-0”/4.0 m x 20’-0”/6.0 m
room with four beds maximum.
2513.04.E.4 Asia Pacific | Middle East and Africa: Laundry room with drying facility is required when the property does not have an in-house laundry facility.
2513.04.E.5 Asia Pacific: Ceilings must be a minimum height of 8’-0”/2.4 m.
2513.04.E.6 Asia Pacific | Middle East and Africa: Furnishings, Fixtures and Equipment
2513.04.E.6.a Not Applicable to this Brand
2513.04.E.6.b Asia Pacific | Middle East and Africa: A refrigerator must be provided in each seniors/supervisor room.
2513.04.E.6.c Asia Pacific | Middle East and Africa: A dressing mirror, two chairs and a table/writing desk must be provided in each room.
2513.04.E.6.d Not Applicable to this Brand
2513.04.E.6.e Not Applicable to this Brand
2513.04.E.6.f Asia Pacific | Middle East and Africa: Separate cupboards must be provided for each team member.
2513.04.E.7 Asia Pacific | Middle East and Africa: Every room must include a bathroom consisting of a water closet, wash basin and shower.
2513.04.E.8 Asia Pacific | Middle East and Africa: A telephone outlet must be provided within the Seniors/Supervisor room.
2513.04.F General Manager Apartment
Asia Pacific: General Manager Apartment (Optional)
When provided it must adhere to the standards below.
2513.04.F.1 Asia Pacific: Provide a living area, a dining area, an equipped kitchen, one master bedroom with bathroom, two additional bedrooms, an
additional bathroom and plenty of closet space. Provide additional storage/closet space when possible.
2513.04.F.2 Asia Pacific: Washer and dryer are required and must be located in closet and/or family bathroom.
2513.04.F.3 Asia Pacific: Kitchen must be equipped with refrigerator and hood and hob.
2513.04.F.4 Asia Pacific: Ceiling must be a minimum height of 8’-0”/2.4 m.
2513.04.F.5 Asia Pacific: Bathrooms must be equivalent in size and fixture configuration from the typical bathrooms in the hotel.
2513.04.G Off-Site Housing

2500-168 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

Asia Pacific | Middle East and Africa: Off-Site Housing (Optional)

When provided it must adhere to the standards listed below.
2513.04.G.1 Asia Pacific | Middle East and Africa: The items required for On-Site Housing listed above are also required for Off-Site Housing along with the
following additional items:
2513.04.G.1.a Asia Pacific | Middle East and Africa: Seniors/supervisors rooms must be located on the upper levels.
2513.04.G.1.b Asia Pacific | Middle East and Africa: Provide rooms on different levels for male and female team members and/or controlled entrances or
separate entrances.
2513.04.G.1.c Asia Pacific | Middle East and Africa: Provide a refrigerator in each seniors/supervisor room, or access to a refrigerator with reserved
space.
2513.04.G.1.d Asia Pacific | Middle East and Africa: Every senior/supervisor room must include a bathroom consisting of a water closet, wash basin and
shower.
2513.04.H Off-Site Housing General Facilities
Asia Pacific | Middle East and Africa: Off-Site Housing General Facilities
2513.04.H.1 Asia Pacific | Middle East and Africa: Provide a common restroom with water closets, wash basins and shower cubicles for junior housing.
2513.04.H.2 Asia Pacific: Ceilings must be a minimum height of 8’-0”/2.4 m.
2513.04.H.3 Asia Pacific | Middle East and Africa: Provide urinals in the men’s public restroom.
2513.04.H.4 Asia Pacific | Middle East and Africa: A 43.06 ft²/4 m² janitor’s/storage room is required on each level.
2513.04.H.5 Asia Pacific | Middle East and Africa: Outlets for public telephones located in the corridor or public room are required on each level.
2513.04.H.6 Asia Pacific | Middle East and Africa: Provide a recreation room(s) with three zones:
2513.04.H.6.a Asia Pacific | Middle East and Africa: Computer, tables and chairs.
2513.04.H.6.b Asia Pacific | Middle East and Africa: Television/Lounge zone with HDTV, sofa, cabinets and refrigerator.
2513.04.H.6.c Asia Pacific | Middle East and Africa: Reading/Learning zone with book shelf, table, chairs and a clock.
2513.04.H.7 Asia Pacific | Middle East and Africa: A dining room with dining tables and chairs is required.
2513.04.H.8 Asia Pacific | Middle East and Africa: A pantry with water boiler, a refrigerator, wash basin, microwave and garbage can is required. The pantry
can be located inside the dining room.
2513.04.H.9 Asia Pacific | Middle East and Africa: Provide a laundry room or laundry area in a public room with a residential washing machine.
2513.04.H.10 Asia Pacific | Middle East and Africa: A doorman’s building/administrators office with a table, chair, telephone outlet and cabinet is required at
the entrance of the team member housing.
2513.04.I Team Member Restrooms
2513.04.I.1 Refer to Section 2514.00 for Technical Criteria requirements.
2513.04.I.2 Middle East and Africa: Provide a team member restroom on each guestroom corridor.

2500-169 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2513.04.I.3 Asia Pacific: Ceilings must be a minimum height of 8’-0”/2.4 m.

2513.04.J Employee Smoking Area
When possible, provide a team member smoking area that is covered and invisible to guests view with seating, an ash urn, trash can and heater in
cold climates.

2513.05 Storage
2513.05.A General Storage Requirements
Total storage within the building must be a minimum of 1,000 ft²/92.9 m² or 5 ft²/.465 m² per guestroom, whichever is greater.
2513.05.B Not Applicable to this Brand
2513.05.C Secured Lost & Found Storage
Provide a secured storage area for lost and found.
2513.05.D Door
Provide a pair of 3’-0”/900 mm x 6’-8”/2.04 m minimum solid core doors.
2513.05.E Finish Options - Storage
2513.05.E.1 Floor: Vinyl composite tile, concrete - steel troweled and sealed
2513.05.E.1.a Base (minimum): 4"/100 mm vinyl
2513.05.E.2 Wall: Paint
2513.05.E.3 Ceiling: Paint on gypsum, acoustic ceiling tile, painted structure
2513.05.F Wall Convenience Power Outlets
Provide a minimum of two convenience power outlets (socket outlets) on each wall with spacing not to exceed 20’-0”/6.0 m on center.
2513.05.G Light Fixture Exclusions
Incandescent light fixtures are not allowed.
2513.05.H Light Levels
Refer to Section 2514.08 for minimum light level requirements.
2513.05.I Not Applicable to this Brand
2513.05.J Linen Storage
2513.05.J.1 A linen storage must be provided on each floor. Floors with more than 40 guestrooms may require a second remote linen storage room.
2513.05.J.2 The size of the linen storage is determined by the number of room attendants working out of it. In general, each room attendant will make up 15 -
16 guestrooms per day.
2513.05.J.3 The bulk linen storage area must be securable and located in close proximity to the laundry function.
2513.05.J.4 Provide a separate securable linen storage adjacent to the laundry for storage of new/unbroken linen.

2500-170 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2513.05.J.5 The linen storage must be separate, but adjacent to and directly accessible from the service elevator/lift lobby on each floor without passing
through any guest circulation.
2513.05.J.6 Additional storage programmed for guestroom floors must be integral with or adjacent to the linen storage, or it must be remotely located,
provided that it is reasonably accessible from the service elevators/lifts. This storage area is for rollaway beds, cribs and additional guestroom
supplies.
2513.05.J.7 Each linen storage must contain the following elements:
2513.05.J.7.a Cart storage: Provide space for one cart per room attendant, 58”/1.5 m long x 21”/550 mm wide x 44”/1.1 m high. It may be assumed that the
linen storage will not be occupied when carts are stored in it.
2513.05.J.7.b Linen storage: Provide one 4’-0”/1.2 m section per room attendant of 24”/600 mm deep x 72”/1.8 m high non-oxidizing metal shelving for
linen storage.
2513.05.J.7.c Housekeeping appliances storage: Provide one 5 ft²/.5 m² of floor area per room attendant for storage of housekeeping appliances.
2513.05.J.7.d Consumables storage: Provide one 4’-0”/1.2 m section of 24”/600 mm deep x 72”/1.8 m high non-oxidizing metal shelving for storage of
consumables.
2513.05.J.8 Linen storage and guestroom service areas must not have exterior windows; if provided, they must have the same window covering treatment as
adjacent spaces.
2513.05.J.9 Provide a 3’-6”/1.1 m x 6’-8”/2.04 m minimum door for access to linen storage from the service elevator/lift lobby.
2513.05.J.10 Any electrical risers or equipment located within the linen storage is required to be enclosed in a serviceable closet or have a securable panel
cover.
2513.05.J.11 Provide an outlet for a house telephone adjacent to entrance.
2513.05.J.12 Asia Pacific: Provide a glass washer, mop sink, ice maker and linen chute within the linen storage area.
2513.05.J.13 Asia Pacific: Provide a team member restroom with water closet and sink adjacent to linen storage with separate entrance.

2513.06 Electrical Rooms

2513.06.A Door & Hardware
Entry door must be 3’-0”/900 mm x 6’-8”/2.04 m minimum with lockset and door closer.
2513.06.B Finish Options - Electrical Rooms
2513.06.B.1 Floor: Concrete - steel troweled and sealed, porcelain tile
2513.06.B.1.a Base (minimums): 4"/100 mm vinyl, quarry tile, porcelain tile
2513.06.B.2 Wall: Paint
2513.06.B.3 Ceiling: Paint on gypsum, painted structure
2513.06.C Electrical Panel Boxes & Circuits
All electrical panel boxes and circuits must be labeled and typed for clarity.

2500-171 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2513.06.D Locked Electrical Panel Boxes & Circuits

Unless prohibited by local authorities, all electrical panels and circuits accessible to the public must be kept locked. Electrical panel boxes must be
located in separate panel rooms when possible.
2513.06.E Light Levels
Refer to Section 2514.08 for minimum light level requirements.
2513.06.F Electric Shock Treatment Notices
Electric shock treatment notices must be prominently displayed on all switch boards, panel boards, industrial control panels, and motor control
centers that are likely to require examination, adjustment, servicing, or maintenance while energized, to warn qualified persons of potential electric
arc flash hazards. The marking must be located so as to be clearly visible to qualified persons before examination, adjustment, servicing, or
maintenance of the equipment. Notice must also be displayed on the entry door.

2513.07 Mechanical Rooms

2513.07.A Door Width
Entrance doors must be two 3’-6”/1.0 m x 6’-8”/2.0 m minimum with lockset and door closer with hold open feature.
2513.07.B Finish Options - Mechanical Rooms
2513.07.B.1 Floor: Concrete - steel troweled and sealed, porcelain tile
2513.07.B.1.a Base (minimums): 4"/100 mm vinyl, quarry tile, porcelain tile
2513.07.B.2 Wall: Paint
2513.07.B.3 Ceiling: Paint on gypsum, painted structure
2513.07.C Not Applicable to this Brand
2513.07.D Not Applicable to this Brand
2513.07.E Floor Drain
2513.07.E.1 Provide at least one brass floor drain or as necessary for equipment drains and overflows, arranged to minimize potential tripping hazards.
2513.07.F Recessed Floor Slab
Recess floor slab, minimum ¾”/19 mm, for water containment.
2513.07.G Wall Convenience Power Outlets
Provide a minimum of two convenience power outlets (socket outlets) on each wall with spacing not to exceed 20’-0”/6.0 m on center.
2513.07.H Not Applicable to this Brand
2513.07.I Light Levels
Refer to Section 2514.08 for minimum light level requirements.

2513.08 Computer/Telecom Room

2500-172 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2513.08.A Computer Room Equipment Requirements

Computer room must contain the main PBX, Internet, TV equipment and the hotel management system equipment.
2513.08.B Size Requirement
Provide a minimum 170 ft²/16 m² MDF room for hotels with less than 300 guestrooms. Hotels with more than 300 keys must increase the size to a
minimum 270 ft²/25 m². Note - Building layout or use of IDF Rooms may affect the MDF size requirement for larger properties.
2513.08.C Central Location
The room must be centrally located within the hotel. It may be located remote from the front desk but must only be accessible from back-of-house
areas.
2513.08.D Thoroughfare Not Allowed
The room must not serve as a thoroughfare to any other room.
2513.08.E Heat/Electromagnetic/Fire/Flood Location Risk
The room must not be located adjacent to any area where there are potential risks for physical damage from excessive heat, electromagnetic fields,
fire or flood.
2513.08.F Telecom Equipment Adjacency
For maximum efficiency, the computer equipment room must be within 100'-0"/30 m of the telecom equipment.
2513.08.G Weight Support
Floor must be capable of supporting up to 670 lb/ft² / 1000 kg/m².
2513.08.H Watertight Ceiling
Floor immediately above the room must be watertight and any openings in the ceiling, walls or floor must be sealed.
2513.08.I Structural Columns/Pillars
There must be no structural columns, pillars or other protrusions within the room that prevent full access to walls for mounting of equipment.
2513.08.J Windows
Windows are not allowed.
2513.08.K Earthquake/Disaster Regulations
The room must meet local earthquake or disaster regulations.
2513.08.L Finish Options - Computer/Telecom Room
2513.08.L.1 Floor - Electrostatic discharge (ESD) material - tile, paint, carpet or VCT
2513.08.L.1.a Base (minimum): 4"/100 mm vinyl
2513.08.L.2 Wall: Paint (walls must be painted white)
2513.08.L.3 Ceiling: Painted structure. Suspended ceilings are not allowed. Computer/telecom room must have a minimum ceiling height of 8’-6”/2.6 m.
2513.08.M Workbench

2500-173 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

A workbench must be provided. The workbench must not serve as a permanent office area but must have a clear workspace for a PC or server.
2513.08.N Mechanical / Plumbing
2513.08.N.1 An air conditioning / cooling system must be installed to service the computer room which complies with Section 2514.00 Environmental Control
Requirements.
2513.08.N.2 Provide a complete computer room type air conditioning system and loaded such that all terminal units within the computer room are not
suspended over IT/Telecom equipment, including any wet piping, appurtenances or condensate drainage. Preferred location of the equipment is
outside the room with ducted air supply to/from the units. Air conditioning to be sized to provide adequate cooling for the design equipment
density in the rack system plus 33 percent for future loads, and all other internal room loads. Equipment must be able to reject internal heat loads
regardless of outdoor temperature.
2513.08.N.3 Provide malfunction alarms for high temperature, low temperature and low relative humidity with remote annunciation to a manned workstation.
2513.08.N.4 Wet systems are not allowed to pass through the room.
2513.08.O Light Switch Location
Light switch for the room must be immediately adjacent to the entry door.
2513.08.P Light Levels
Refer to Section 2514.08 for minimum light level requirements.
2513.08.Q Power Outlets
A minimum of sixteen dedicated power outlets (socket outlets) must be provided adjacent to the property management system rack. All outlets must
be grounded.
2513.08.R Dado-trunk
The area above the workbench must be fitted with a dual compartment dado-trunk (power and data) running parallel to the floor at a height
somewhere between 3'-0"/1.0 m to 5'-0"/1.5 m. Outlets must be presented in pairs with no fewer than ten power and ten data.
2513.08.S Cabling
Cabling must run over equipment racks in approved cable trays. Refer to Section 2518.00.
2513.08.T PMS Equipment & Computer/Telecom Location
Property Management System equipment at workstations must be within 300’-0”/90 m of the computer/telecom Room.
2513.08.U Serial Cable Interface of Systems
Interface of systems (telephone /MATV /point of sale) with serial cable must be within 100’-0”/30 m of the Property Management System equipment
in the computer/telecom room. Larger distances will require fiber optics in lieu of Cat6 Cable.
2513.08.V Equipment Racks
Equipment racks must be 42U (31"/800 mm x 39"/1000 mm) with suitable cable management. Racks are allowed to be open or enclosed models.
Enclosed models must be lockable. Specific cabinets with different dimensions may be required by certain vendors.
2513.08.W PBX/HSIA Systems Racks

2500-174 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

PBX and HSIA systems must be installed in proprietary racks or on standard data racks. They are not allowed to be freestanding.
2513.08.X Maneuvering Space
Sufficient maneuvering space must be provided in front and back of the equipment racks for access.
2513.08.Y Uninterrupted Power Supply
Uninterrupted power supply (UPS) is required for the computer systems.
2513.08.Y.1 The system must provide no less than one hour autonomy for the computer systems attached.
2513.08.Y.2 Where no generator exists, the UPS must provide not less than 4 hours autonomy.
2513.08.Y.3 All UPS circuits must be protected by a rated circuit breaker and clearly labeled at both ends.
2513.08.Y.4 The UPS may be located within the Computer Room or partitioned off separately.
2513.08.Y.5 UPS batteries must be maintained at a constant temperature of 20 °C/68 °F or less.
2513.08.Y.6 The UPS must have an external bypass switch and an external audible alarm to indicate faults.
2513.08.Y.7 The UPS must provide adequate surge protection to connected systems.

2513.09 Trash Collection Area

2513.09.A Trash Chute Requirements
Trash chutes are not allowed.
2513.09.B Not Applicable to this Brand
2513.09.C Trash Compactor/Container
Americas | Europe | Middle East and Africa: Trash Compactor/Container
2513.09.C.1 Americas | Europe | Middle East and Africa: Provide a minimum 20 yd³/15 m³ compactor/container subject to the local trash removing
standards and capabilities.
2513.09.C.2 Americas | Europe | Middle East and Africa: Locate the compactor at the end of the dock nearest to the kitchen.
2513.09.C.3 Americas | Europe | Middle East and Africa: Compactor must be self-contained, key-operated with a positive pressure switch, and have a
failsafe lid arrangement with wash-down capabilities.
2513.09.C.4 Middle East and Africa: Provide pressure sensing system to display load status (empty/full) for hauling dispatch orders.
2513.09.C.5 Americas | Europe | Middle East and Africa: The charging point of the trash compactor must be accessible directly from the receiving dock.
2513.09.C.6 Americas | Europe | Middle East and Africa: Verify the horizontal and vertical clearances for the removal of the trash compactor/container with
unit supplier. Minimum vertical clearance of 18’-0”/5.5 m to 20’-0”/6.0 m is required.
2513.09.C.7 Not Applicable to this Brand
2513.09.C.8 Americas | Europe | Middle East and Africa: Provide a 3’-6”/1.1 m x 6’-8”/2.04 m minimum door to the compactor/container area from trash
rooms.
2513.09.C.9 Americas | Europe | Middle East and Africa: Provide guardrails at dock adjacent to the compactor/container.

2500-175 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2513.09.C.10 Americas | Europe | Middle East and Africa: Finish Options - Trash Compactor/Container
2513.09.C.10.a Americas | Europe | Middle East and Africa: Floor: Concrete - steel troweled and sealed or better
2513.09.C.10.b Americas | Europe | Middle East and Africa: Wall: Epoxy paint - painted to resist absorption of fats, grease and oils
2513.09.C.10.c Americas | Europe | Middle East and Africa: Ceiling: Epoxy painted structure
2513.09.C.11 Americas | Europe | Middle East and Africa: Install the compactor on a concrete slab and pitch toward a separate sanitary drain.
2513.09.C.12 Americas | Europe | Middle East and Africa: Locate a self-priming sanitary drain beneath the compactor/container. Position the drain near
one end of the compactor/container area so that it is accessible when the compactor/container is in place.
2513.09.C.13 Americas | Europe | Middle East and Africa: Provide power for the compactor/container as required for the specific unit selected.
2513.09.C.14 Americas | Europe | Middle East and Africa: A dead-man switch must control the operation of the compactor/container.
2513.09.C.15 Americas | Europe | Middle East and Africa: Provide a hose bibb for wash down.
2513.09.D Refrigerated Trash Room
2513.09.D.1 A refrigerated trash room is required at properties where temperature, location or frequency of trash pickup will cause an odor problem and/or as
required by local code.
2513.09.D.2 Not Applicable to this Brand
2513.09.D.3 Provide a 3’-6”/1.0 m wide x 6’-8”/2.0 m high minimum door with automatic closer, kickplate and lockset.
2513.09.D.4 Finish Options - Refrigerated Trash Room
2513.09.D.4.a Floor: Concrete - steel troweled and sealed, porcelain tile
2513.09.D.4.a.1 Base (minimums): 4"/100 mm quarry tile, porcelain tile
2513.09.D.4.b Wall: Epoxy paint - painted to resist absorption of fats, grease and oils
2513.09.D.4.c Ceiling: Epoxy paint on gypsum, epoxy painted structure
2513.09.D.5 Wash-down capabilities must be provided with floor drainage.
2513.09.D.6 Refer to Section 2514.08 for minimum light level requirements.
2513.09.E Recyclable Storage Room
2513.09.E.1 A recyclable storage room must be provided in close proximity to the loading dock/receiving area.
2513.09.E.2 Provide a 3’-6”/1.07 m wide x 6’-8”/2.04 m high minimum door with automatic closer, kickplate and lockset.
2513.09.E.3 Finish Options - Recyclable Storage Room
2513.09.E.3.a Floor: Concrete - steel troweled and sealed or better
2513.09.E.3.a.1 Base (minimum): 4"/100 mm quarry tile
2513.09.E.3.b Wall: Epoxy paint
2513.09.E.3.c Ceiling: Epoxy paint on gypsum, epoxy painted structure

2500-176 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2513.09.E.4 Wash-down capability must be provided with floor drainage.

2513.09.E.5 Provide power outlets (socket outlets) as required for fixtures and equipment.
2513.09.E.6 Provide a baler, crusher, etc. as necessary to properly package recyclables for removal and dumping.
2513.09.E.7 Refer to Section 2514.08 for minimum light level requirements.
2513.09.F Can Wash
2513.09.F.1 Provide the can wash area on the same level as the receiving dock, adjacent to the compactor/container.
2513.09.F.2 The can wash area must be conveniently accessible from the kitchen.
2513.09.F.3 Partitions surrounding the can wash area must be of concrete masonry construction.
2513.09.F.4 Provide a 6”/150 mm high poured concrete curb at the entrance to the can wash area.
2513.09.F.5 Can wash areas provided within other spaces must be surrounded on three sides by concrete block partition walls or water-resistant materials.
2513.09.F.6 Provide a 3’-6”/1.1 m wide x 6’-8”/2.04 m high minimum door with automatic closer and kick plate on interior can wash rooms.
2513.09.F.7 Finish Options - Can Wash
2513.09.F.7.a Floor: Exposed concrete - steel troweled and sealed
2513.09.F.7.a.1 Base (minimum): 4"/100 mm quarry tile
2513.09.F.7.b Wall: Epoxy paint
2513.09.F.7.c Ceiling: Epoxy paint on gypsum, epoxy painted structure
2513.09.F.8 Provide hot and cold hose bibs, a hose rack and 50’-0”/15.0 m of hose.
2513.09.F.9 Provide a floor drain within the enclosed end of the area.
2513.09.F.10 Provide a minimum hot water temperature of 140 °F/60 °C.
2513.09.F.11 Provide one GFCI/ELCB/RCCB or equal vapor proof power outlet (socket outlet) at 48”/1.2 m above the finished floor.

2513.10 Receiving Area

2513.10.A Designated Receiving Area
Designated receiving area must be provided for food, laundry, housekeeping and maintenance supplies.
2513.10.B Covered Dock Bays
Americas | Middle East and Africa: Receiving area must have a minimum of three covered dock bays. Two bays are to be used for service vehicles
and the third for the trash compactor/container.
Asia Pacific | Europe: Receiving area must have a minimum of two covered dock bays. One bay is to be used for service vehicles and the other for
the trash compactor/container.
2513.10.C Dock Leveler
Provide a dock leveler on the two bays used for service vehicles.

2500-177 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2513.10.D Service Entrance

Provide a convenient and separate covered service entrance for receiving, garbage removal, team members, general maintenance, group luggage
handling and package delivery.
2513.10.E Receiving Office Requirement
Provide 120 ft²/11.00 m² minimum receiving office located directly adjacent to the receiving/loading dock.
2513.10.F Ramp
Provide a ramp leading to the upper dock area.
2513.10.G Ceiling Clearance
Europe: Provide a minimum 14’-9”/4.5 m floor to ceiling clearance.
2513.10.H Loading Platform
Asia Pacific: Provide a loading platform with a minimum height of 3’-0”/900 mm with a maximum 1:20 grade.
2513.10.I Receiving Area Location
Receiving area must be located for easy access for trucks and to minimize circulation conflict with guests.
2513.10.J Screening
Receiving areas must be screened from guest view. Dense landscaping, earth berm, decorative fencing or other features must be used for screen.
2513.10.K Doors
2513.10.K.1 Provide a pair of 3’-0”/920 mm wide x 6’-8”/2.04 m high doors, as a minimum, from the receiving area into the property.
2513.10.K.2 Entry doors must be securable with door closers, hold open feature and kick plates.
2513.10.K.3 Provide sliding or rolling overhead door to close off receiving dock.
2513.10.L Finish Options - Receiving Area
2513.10.L.1 Floor: Concrete - steel troweled and sealed
2513.10.L.1.a Base (minimum): 4"/100 mm quarry tile
2513.10.L.1.c Wall: Epoxy paint
2513.10.L.1.d Ceiling: Epoxy paint on gypsum, epoxy painted structure
2513.10.M Scales
Provide scales at receiving area.
2513.10.N FF&E
Provide a desk, chairs and file cabinet for receiving office.
2513.10.O Trench Drain
Provide a trench drain at the deep end of the receiving area to prevent liquid run-off.

2500-178 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2513.10.P Hose Bib

Provide a frost-proof hose bib adjacent to receiving area for area wash-down.
2513.10.Q Electrical
2513.10.Q.1 Provide insect fan above receiving area entrance to building.
2513.10.Q.2 Provide a waterproof, GFCI/ELCB/RCCB or equal convenience power outlet (socket outlet) at receiving area.
2513.10.Q.3 Receiving area must be well illuminated. Light fixtures must be moisture-resistant and protected from breakage.
2513.10.Q.4 Refer to Section 2514.08 for minimum light level requirements.
2513.10.Q.5 Provide telephone outlet, convenience power outlets (socket outlets) and data port for receiving office.
2513.10.Q.6 Provide an intercom/doorbell system.
2513.10.Q.7 Provide a property management system connection and printer in receiving area.

2513.11 Satellite Pantry

2513.11.A Pantry Approval
Pantries must be designed by a kitchen planning consultant and approved by Hilton.
2513.11.B Location
Pantries must be located to provide food and beverage service to ballroom and meeting rooms when located in areas inconvenient to be served from
the primary kitchen.
2513.11.C Service Elevator/Lift Access
Pantries must have ready access to the service elevator/lift core when located on floors other than the primary kitchen.
2513.11.D Satellite Pantry Requirement
Satellite pantry must be provided to serve meeting rooms greater than 600 ft²/55 m² that have been remotely located from the remainder of the
function space.
2513.11.E Banquet Kitchen Requirement
For large ballrooms remotely located from the primary kitchen, Brand Management may require the provision of a banquet kitchen in lieu of a satellite
pantry. Any such banquet kitchen, whether provided only for the purposes of plating, serving and dishwashing or equipped for complete meal
preparation, must be constructed in accordance with the requirements of Section 2504.01.
2513.11.F Dedicated Kitchen
Asia Pacific: A dedicated kitchen must be provided directly adjacent to the ballroom.
2513.11.G Janitor's Closet
Americas | China | Europe | Middle East and Africa: Provide a janitor’s closet in or adjacent to pantry. Janitor’s closet must have a mop wash
basin, supply shelf and a mop and broom holder.

2500-179 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

Asia Pacific: Provide a janitor’s closet in or adjacent to pantry. Janitor’s closet must have a mop wash basin with touchless fixture, supply shelf and
a mop and broom holder.
2513.11.H Not Applicable to this Brand
2513.11.I Doors
2513.11.I.1 Pantry doors must be a minimum 3’-6”/1.1 m wide x 6’-8”/ 2.03 m high.
2513.11.I.2 Pantry doors must have a lockset, kick plate and door closer with hold open feature.
2513.11.I.3 Provide a heavy steel roll-up screen or securable heavy mesh enclosure for service bar.
2513.11.J Finish Options - Satellite Pantry
2513.11.J.1 Floor: Quarry tile
2513.11.J.1.a Base (minimum): 4"/100 mm quarry tile
2513.11.J.2 Wall: Porcelain tile, epoxy paint
2513.11.J.2.a All walls are required to meet code requirements and have a washable finish. The walls must be a minimum of FRP or porcelain tile to door
height with high quality paint above door height.
2513.11.J.2.b Walls behind the cooking and dishwashing areas must be of masonry construction, full height porcelain tile or stainless steel.
2513.11.J.3 Ceiling: Washable ceiling system with non-corrosive aluminum grid. Provide a minimum ceiling height in pantry of 10’-0”/3.0 m.
2513.11.K Mechanical/Plumbing
2513.11.K.1 Kitchen equipment must be installed on a utility wall. The utility wall must not be a shared wall with the ballroom or meeting room.
2513.11.K.2 Americas | Europe | Middle East and Africa: A wash basin must be provided in the pantry.
Asia Pacific: A wash basin with touchless fixture must be provided in the pantry.
2513.11.K.3 Provide a chrome-plated brass floor drain in pantry with floors sloped to drain.
2513.11.L Electrical
2513.11.L.1 Provide a minimum of four power outlets (socket outlets) on separate circuits for banquet carts mounted at 4'-6"/1.37 m above the finished floor.
2513.11.L.2 Provide a minimum of four power outlets (socket outlets) above counter height for small appliances.
2513.11.L.3 Provide an outlet for one wall-mounted house telephone located adjacent to entrance door at 48”/1.2 m above the finished floor.
2513.11.L.4 All lighting must be suitable for food service locations, sealed and comply with all local Health Department Requirements.
2513.11.L.5 Refer to Section 2514.08 for minimum light level requirements.
2513.11.L.6 Provide stainless steel cover plates at all switches, outlets, etc. in pantry.
2513.11.M Pantry Equipment
Pantries must include a minimum of a refrigerator, a water-cooled ice maker (size to be reviewed and approved by Hilton), a coffee urn and water
station. Ice machines are not allowed to be located on demising walls of meeting rooms.
2513.11.N Pantry Accessories

2500-180 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

Provide waste receptacle, towel dispenser and soap dispenser at hand wash basin in pantry.

2513.12 Not Applicable to this Brand

2513.13 Security Dispatch Office
2513.13.A Security Dispatch Office Requirement
Americas | Asia Pacific | Middle East and Africa: A security dispatch office must be provided adjacent to the receiving/loading dock and team
member entrance so that both areas are continuously monitored.
Europe: The security dispatch office is optional.
2513.13.B Size Requirement
Provide a minimum of 150 ft²/14 m² for the security dispatch office and 100 ft²/9.0 m² for the director of security office.
2513.13.C Timekeeper Function
In some instances, this office will perform the timekeeper function, thus additional equipment and storage space may be required.
2513.13.D Vision Panels
Provide glass vision panels to allow for visibility of receiving/loading dock and team member entrance.
2513.13.E Door
The entry door must be a minimum 3’-0”/ 915 mm wide and 6’-8”/2.04 m high, have a glass vision panel and be self-closing and self-locking.
2513.13.F Transaction Counter/Window
Security dispatch offices must have a transaction counter with a lockable, sliding transaction window.
2513.13.G Finish Options - Security Dispatch Office
2513.13.G.1 Floor: Vinyl composite tile
2513.13.G.1.a Base (minimum): 4"/100 mm vinyl
2513.13.G.2 Wall: Paint
2513.13.G.3 Ceiling: Acoustic ceiling tile, paint on gypsum
2513.13.H FF&E
Provide the following FF&E in the security office:
2513.13.I Equipment
Provide the following equipment in the security office (or in the back of house area when a security office is not provided):
Alarm indicator panels (both fire life/safety and other internal alarms)
CCTV monitors
CCTV recorder
Two-way radio base station and portable radio charging units

2500-181 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2513.13.J Light Levels

Refer to Section 2514.08 for minimum light level requirements.
2513.13.K Wall Convenience Power Outlets
Provide a minimum of two power outlets (socket outlets) on each wall.

2514.00 Technical Criteria

2514.01 Doors and Windows
2514.01.A Public Area Door Height & Width
All public area doors must be a minimum of 8’-0”/2.4 m in height and be a minimum of 3'‐0"/915 mm in width.
2514.01.B Entry/Bath/BOH Door Height & Width
Guestroom entry, guest bathroom and back-of-house doors (leaf) must be a minimum of 6’-8”/2.0 m in height and be a minimum of 3’-0”/900 mm in
width.
2514.01.C Not Applicable to this Brand
2514.01.D Exterior Door Weather Stripping
Exterior doors must have weather-stripping with the appropriate type of threshold.
2514.01.E Out-swinging Exterior Metal Doors
Out-swinging exterior metal doors must have closed tops.
2514.01.F Interior/Exterior Metal Door Requirements
When metal doors are used on the interior, they must be a minimum 18 gauge (.0478 inch/1.214 mm) cold-rolled steel with a minimum 16 gauge
(.0598 inch/1.519 mm) cold-rolled steel welded frame. When metal doors are used on the exterior, they must be a minimum 16 gauge (.0598 inch/
1.519 mm) ‘A-60’ galvanized. When wood doors are used on the interior, they must be solid core wood veneer suitable for painting or better.
2514.01.F.1 All service area hardware to be satin stainless steel or satin chrome, as determined by the Designer. Public and guestroom area finishes must be
approved by Hilton.
2514.01.G Door Frame Requirements
When metal frames are used, they must be welded. Snap on trim and knock down frames are not allowed.
Asia Pacific: When metal frames are used, they must be welded. Snap on trim and knock down frames are not allowed. Wood frames are allowed
within the guestroom except the entry door.
2514.01.H Door View Panels
Provide view panels in doors of rooms including fitness center, guest laundry, business center, vending (if applicable), swimming pool, etc. unless
side lights are provided.
2514.01.I Doorstops
Americas: Provide wall-mounted doorstops for all doors. Floor-mounted door stops are not allowed.

2500-182 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

Asia Pacific | Caribbean | Central America | Europe | Mexico | Middle East and Africa | South America: Provide doorstops for all doors.
2514.01.J Kick Plates
All back of house doors subject to heavy traffic must have stainless steel kick plates. Kick plates are not allowed on public or guestroom area doors
unless required otherwise in Sections 2501.00 through 2513.00.
2514.01.K Hinged Doors
Hinged doors must have lever hardware. For instances when panic hardware is required instead of lever hardware, refer to 2516.05.C.5.
2514.01.L Hinges
All doors must have a minimum of three commercial-grade hinges.
2514.01.M Doors & Door Hardware Style & Finish
All doors and hardware for doors to electrical and telephone closets, stairwells and other non-public spaces on guestroom floors must match, to the
extent possible, the style and finish of the guestroom entry doors.
2514.01.N Lock Cylinders
Lock cylinders must be master-keyed for use during construction only. Construction master key must be a type that is easily made inoperative when
locks are installed.
2514.01.O Electronic Locks
Electronic locksets are required in the following locations (deadbolt must be removed with the exception of the guestroom entry):
2514.01.O.1 Not Applicable to this Brand
2514.01.O.2 Each guestroom entry
2514.01.O.3 Business Center guest entrance (if unmanned)
2514.01.O.4 Fitness Center
2514.01.O.5 Indoor swimming pool entry and secondary entries (exception: entry from secure outdoor patio)
China:

Locker Room/Restroom

2514.01.O.6 Guest Laundry

2514.01.O.7 Meeting Rooms/Ballrooms/Boardrooms
India: Not Applicable to this Brand
2514.01.O.8 Not Applicable to this Brand
2514.01.O.9 Computer/Telecom Room
2514.01.O.10 Linen Room

2500-183 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2514.01.O.11 Not Applicable to this Brand

2514.01.O.12 Executive Lounge
2514.01.O.13 Liquor Room/Storage
2514.01.O.14 Not Applicable to this Brand
2514.01.O.15 Not Applicable to this Brand
2514.01.O.16 Not Applicable to this Brand
2514.01.O.17 Luggage Room
2514.01.P Electronic Lock Vendors
Electronic locksets must be procured from Hilton-approved solutions and have the following minimum features:
2514.01.P.1 A mechanical override (hard key) is not allowed.
2514.01.P.2 An encoded card key/FOB must be used for operation.
2514.01.P.3 An audit/interrogation feature must be provided.
2514.01.P.4 The deadbolt must be engaged by a turn piece on the inside of the guestroom.
2514.01.P.5 The deadbolt and latch bolt must both retract when the inside lever is turned.
2514.01.P.6 Corridor side lever must remain in horizontal position when not in operation, and inside guestroom lever must remain in perpendicular position
when not in use.
2514.01.P.7 RFID/Radio frequency identification (contact-less) locks are required. Locks must also be Hilton BLE enabled (BLE chip installed) for integration
with the Hilton ‘Straight to Room’ program.
2514.01.P.8 Middle East and Africa: Wireless interface capability with guestroom environment (thermostat) control system.
2514.01.Q Electronic Card Reader Location Requirements
Electronic card readers with electronic lock interfaces must be used in the following locations, where a nighttime security-fixed post is not possible at
the door:
2514.01.Q.1 Primary entry to the lobby.
2514.01.Q.2 Each secondary guest entrance to the guest corridors at lobby level.
2514.01.R Restricted Area Locking Devices
Restricted areas of the hotel must have an access-control system incorporated into door-locking devices. Approved devices are card access
systems, digital keypad systems or remotely-controlled electronic door latches. Areas that must be provided access-control devices include, but are
not limited to:
2514.01.R.1 Entrance to front office areas
2514.01.R.2 Back office areas that are accessible from guest corridors

2500-184 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2514.01.R.3 Team member entrance, if not monitored

Asia Pacific: Team member entrance if in-person access control not provided.
2514.01.R.4 Not Applicable to this Brand
2514.01.R.5 Ballroom/Meeting Rooms Service Corridor
2514.01.R.6 Telephone operator's room
2514.01.R.7 General cashier's office
2514.01.R.8 Count room(s)
2514.01.R.9 Safety deposit box rooms
2514.01.R.10 Paymaster's office
2514.01.R.11 Security Dispatch office
2514.01.R.12 Exterior entrance doors
2514.01.R.13 Rooftops
2514.01.R.14 Luggage storage room(s)
2514.01.S Not Applicable to this Brand
2514.01.T Acoustic, Smoke Seals, Neoprene Silencers
All doors opening onto the guest corridor within the guestroom tower, including service elevator/lift lobby, linen rooms, vending and exit must have
seals in accordance to 2510.01.C.3.
2514.01.U Rooftop Exit Locking Requirements
All rooftop exits must be equipped with a panic bar or other releasing device, latching hardware and an alarm that is monitored in the security
dispatch office or PBX. These doors must have a sign on the inside face indicating the door is alarmed and to be used in emergency situations only,
if accessible to the public.
2514.01.V Internal Windowsill Finishes
Internal windowsills must be granite, quartz, natural stone or approved composite solid surface material. Wood, drywall, plastic laminate and metal
are not allowed.
2514.01.W Window Material Requirements
Windows must be standard aluminum with dual glazing and a finish compatible with other window trim. Extruded polymer (uPVC) windows are an
acceptable alternative when they have galvanized steel reinforcement (minimum 0.08”/2 mm thick) and minimum 0.106”/2.7 mm thick primary frame
and sash extrusions (exterior), are commercial rated, and have a 10 year warranty against fading. All window frame colors must coordinate.
2514.01.X Exterior Window Insulation
Exterior windows must be insulated. Frames must be thermally broken in areas where ASHRAE design temperature is below 32 °F/0 °C or above
82.4 °F/28 °C.

2500-185 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2514.01.Y Safety Bar Requirement

Glass panels, windows, glass doors, sidelights, etc. that extend to the floor in all areas must be shatterproof, be tempered glass, or be equipped with
a safety bar mounted at 3’-0”/900 mm above the finished floor.
2514.01.Z Window Air Infiltration
Windows must comply with a maximum air infiltration rate of 0.3 ft³ per square foot per minute or 5.5m3 per sqm per hour (7.1 kg/sqm per hour) at
DP of 30Pa, and with no water leakage at 6.5 psf (300Pa) differential, a U-value of 0.4 and with an allowable wind load of 105 lbs per ft²/47 kg per
m²/470 Pa.
2514.01.AA Architectural Films
Architectural films must meet the following requirements:

1. Class A ASTM E84 Fire Rating

2. Have pressure-sensitive adhesive (PSA) backing and this backing must have air release channels

3. Must be minimum 8 mil thickness Must be low VOC

4. Must feature 5,000 cycle or greater Taber Abrasion resistance

5. Must be able to conform and adhere to three-dimensional surfaces

6. Must be disposable in regular trash (non-hazardous)

7. Must be removable (may require use of heat)

8. Architectural films may be recovered with replacement architectural films not more than once.

2514.01.AB Public Area Operable Windows

Public area operable windows located above the ground floor are not allowed to open more than 4"/100 mm unless required otherwise by code.
Once opened, the window must remain in the open position without having to be propped open.

2514.02 Walls
2514.02.A Vinyl Wall covering
2514.02.A.1 All vinyl wall covering must meet the following requirements:
2514.02.A.1.a Class A ASTM E84-12c tunnel test (www.astm.org).
Europe: Not Applicable to this Brand

2500-186 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2514.02.A.1.b Europe: Euroclass B, B-s3, d2

United Kingdom: Class 0 for circulation spaces, Class 1 for all other spaces, BS476 parts 6&7 (www.bsigroup.com)
2514.02.A.1.c All wall covering adhesives must be strippable and must contain mildew inhibitors.
2514.02.A.1.d 20 oz. per linear yard/ 460 g per square meter, Type II or heavier must be used in corridors and public areas.
2514.02.A.1.e 20 oz. per linear yard/ 400 g per square meter, Type II or heavier must be used in guestrooms.
Europe | Middle East and Africa: 15 oz. per linear yard /350 g per square meter, Type I or heavier must be used in guestrooms.
2514.02.A.1.f Not Applicable to this Brand
2514.02.A.1.g 54"/1.3 m
2514.02.A.1.h Fabric backing is required. Non-woven wallcoverings of paper backed vinyl can be used within niches and protected areas with Hilton
approval.
2514.02.A.1.i All wall coverings must contain an antimicrobial substance in the manufacturing process to safeguard against micro-organisms such as
bacteria, fungi and actynomycetes.
2514.02.A.1.j When microvented wallcovering is used it is required to meet ASTM E96-02, Method B. Minimum 21 ounce rated at 10 perms and
approximately 25,000 holes per square foot is required. A sample is required for review and approval from Hilton prior to ordering.
2514.02.A.2 Hotel must not install wall vinyl over existing wall vinyl in any areas of the hotel. Old wall vinyl must be completely removed before new wall vinyl
is installed.
2514.02.B Acrylic Knock-Down
2514.02.B.1 Acrylic knock-down is only permitted in guestrooms with prior approval.
2514.02.B.2 In areas with high humidity levels, 100 percent acrylic knock-down may be considered. Prior approval is required.
2514.02.B.3 Proposed products must have the following information forwarded to Hilton for approval:
2514.02.B.3.a Two samples (8”/200 mm x 8”/200 mm minimum) showing the specific color and texture of the knock-down finish must be submitted. If the
product is approved, one sample must be retained and one must be returned and must be kept on file at the jobsite for reference.
2514.02.B.3.b All submitted products must meet the following minimum performance characteristics and supportive documentation must be provided to
verify conformance.
2514.02.B.3.b.1 Perm rating of greater than 16 for the system, including basecoat, primers, texture coats, etc.
2514.02.B.3.b.2 Scrub resistance of a minimum of 2500 scrubs before failure ASTM D2486-06 (www.astm.org).
2514.02.B.3.b.3 Minimum dry film thickness of 10 mils or greater.
2514.02.B.3.b.4 VOC levels of 1.0 lbs. per gallon/120 grams per liter or less ASTM-D3960-05 (www.astm.org).
2514.02.B.3.b.5 Minimum of a five year product performance warranty and a five year warranty against mold and mildew growth. (The product must
have been in commercial use for a time period that meets or exceeds the factory-stated warranty period.)
2514.02.B.3.b.6 A product listing a “sealer” as part of the system is not permitted.

2500-187 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2514.02.B.3.c All submittals must be accompanied by Independent Laboratory Test Results to support manufacturer claims. Submitted Independent Lab
Test Results must be on the testing lab letterhead. Test results on the manufacturer’s letterhead will not be accepted.
2514.02.B.3.d Substitutions must all be submitted for review with sufficient time allowed for evaluation.
2514.02.B.3.e No product is to be considered approved until Hilton provides written approval during plan submittals and the installation approval until
installed and reviewed and approved on site.
2514.02.B.4 Wall finish using drywall mud or non-acrylic finishes with paint is not permitted in all instances.
2514.02.C Wall Tile
Tile
2514.02.C.1 Tile must be ceramic tile, stone or porcelain tile, minimum 1/4”/6 mm thick. Porcelain tile must have a rectified edge or pressed edge. Tiles must
be dimensionally accurate, flat and straight edged. Tile must conform to ISO 13006 2018-09 Types BI, BIa, BIIa, BIIb, BIII and can be either
calibrated pressed edge or rectified providing size tolerances of: ISO 10545-2 STRAIGHTNESS OF SIDES <0.15% / RECTANGULARITY
DEVIATION <0.15% / CURVATURE SURFACE FLATNESS DEVIATION <0.15%.
2514.02.C.2
Tile grout must be non-shrink-type epoxy or latex Portland cement to minimize staining and the minimum grout joint must comply with ISO and
ANSI guidelines. Non shrink epoxy must meet ANSI A118.3 minimum. 3/16" /5 mm is the maximum width allowed. Tile grout must be ISO 13888
Type CG2 minimum polymer modified cement and be anti-microbial, water resistant, anti-mold and color fast-efflorescence free.

2514.02.C.3 Tile must not be installed over old wall tile in any areas of the property. Old tile must be completely removed before new tile is installed. Thin tile
(1/4"/6mm thick) may be installed over existing tile in vertical wall applications only where critical room dimensions will not be impacted and must
be approved by Hilton Design.
2514.02.C.4 Not Applicable to this Brand
2514.02.C.5 Must pass ASTM C373 for water absorption and ASTM C650 for chemical resistance or must comply with ISO 10545 -3 Determination of Water
Absorption and ISO 10545-13 Chemical Resistance Class A cleaning chemicals / Class B acid bases.
2514.02.C.6 Must pass ASTM CTI 81-7D for stain resistance or must comply with ISO 10545-14 Stain Resistance Class 4 Minimum.
2514.02.C.7 Porcelain tile must be through-body color material or a glazed porcelain that meets Mohs scratch hardness minimum rating of 4.0 for wall
applications and C648 breaking strength for ceramic wall tile 120 - 230 lbs.
2514.02.C.8 Tile must pass ISO 10545-11 Crazing Resistance.
2514.02.D Stone
2514.02.D.1 All stone must be sealed.
2514.02.E Paint
2514.02.E.1 All paints must be low VOC (less than 50 VOC grams per liter) and low odor.
2514.02.E.2 Paint in high humidity areas must be satin or semi-gloss finish with a mildew-resistant formulation.

2500-188 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2514.02.E.3 Paint used in high contact areas must be satin or eggshell finish that is durable, washable and stain resistant.
2514.02.E.4 Not Applicable to this Brand
2514.02.E.5 Paint must be equal to Scuffmaster’s (www.scuffmaster.com) Scrubtough system, which is a water-base polyurethane acrylic coating for interior
walls fortified with cross linked polyurethane plastic and Microban antimicrobial protection with a scrub resistance (ASTM D2486) of 2,800 cycles.
2514.02.F Not Applicable to this Brand
2514.02.G Corner Guards
2514.02.G.1 Not Applicable to this Brand
2514.02.G.2 Not Applicable to this Brand
2514.02.G.3 Provide full height corner guards at outside corners in all high traffic public and guestroom areas. Corner guards must be a resilient vinyl to
coordinate with the wall color and must be adhesive mount. The flanges must be a maximum width of 1”/25 mm.
Europe: Provide full height corner guards at outside corners in all high traffic public and guestroom areas. Corner guards must be a resilient vinyl
to coordinate with the wall color or metal and must be adhesive mount. The flanges must be a maximum width of 1”/25 mm.

2514.03 Floors
2514.03.A Slip Resistance Requirements
2514.03.A.1 Americas | Asia Pacific | Middle East and Africa: Tile must have a static coefficient of friction SCOF (ASTM-C1028-07e1; www.astm.org) of
0.6 wet or better or Dynamic Coefficient of Friction DCOF (ASTM-A137.1) of .42 or better and a breaking strength (ASTM-C648-04, 2009;
www.astm.org) of not less than 250 lbs or ISO equivalent.
Europe: Tiles must have one of the following rating/friction factors: Dynamic Coefficient of Friction DCOF (ASTM-A137.1) of .42 or better OR
BCRA 0.4 when wet or better
2514.03.A.2 Americas | Asia Pacific | Middle East and Africa: Kitchen floor tile must pass the Robert's wheel abrasion test or ISO equivalent for hotels/
projects outside the US, and have a slip-resistance coefficient of at least 0.6 when wet, or regional statutory standard.
2514.03.A.3 Europe | Middle East and Africa: The following areas of the hotel require the designated test conditions:
2514.03.A.3.a Europe | Middle East and Africa: Floor Location – Test Required
2514.03.A.3.a.1 Europe | Middle East and Africa: Check-in – Dry
2514.03.A.3.a.2 Europe | Middle East and Africa: Front door lobby on entry - Dry, when protected by 9'-10"/3 m minimum entrance barrier matting
2514.03.A.3.a.3 Europe | Middle East and Africa: Front door lobby on entry - Wet, with no barrier matting
2514.03.A.3.a.4 Europe | Middle East and Africa: Kitchen – Wet
2514.03.A.3.a.5 Europe | Middle East and Africa: Restaurant/Bar – Wet
2514.03.A.3.a.6 Europe | Middle East and Africa: Health Club Poolside – Barefoot
2514.03.A.3.a.7 Europe | Middle East and Africa: Changing Rooms – Barefoot
2514.03.A.3.a.8 Europe | Middle East and Africa: Guest bathroom floor – Barefoot

2500-189 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2514.03.A.3.a.9 Europe | Middle East and Africa: Public Restrooms - Wet

2514.03.A.3.a.10 Europe | Middle East and Africa: Bars/Restaurants/Executive Lounge Buffets - Wet
2514.03.A.4 Europe | Middle East and Africa: A pendulum test is the most commonly used test method following any incident it must be the first point of
reference in determining compliance. Ramp tests cannot be carried out in-situ.
2514.03.A.5 Europe | Middle East and Africa: Test condition requirements are as follows:
2514.03.A.5.a Europe | Middle East and Africa: Dry Floor Surfaces – Pendulum skid resistance tester using a ‘Four S Rubber/Slider 96 Rubber’ slider
(standard simulated shoe sole) must achieve a Pendulum Test Value of 36 or higher. Any certification must indicate the type of rubber slider
used.
2514.03.A.5.b Europe | Middle East and Africa: Wet Floor Surfaces - Pendulum skid resistance tester using a Four S Rubber/Slider 55 Rubber/TRRL
Rubber slider must achieve a Pendulum Test Value of 36 or higher when the surface being tested is wet. Any certification produced for this
floor type must indicate that it is a ‘Wet Test’ and specify the type of rubber slider used.
2514.03.A.5.c Europe | Middle East and Africa: Barefoot Surfaces - Pendulum skid resistance tester using a Slider 55 Rubber/TRRL Rubber slider
(standard simulated barefoot pedestrian) must achieve a Pendulum Test Value of 36 or higher when the surface being tested is wet. Any
certification produced for this floor type must indicate that it is a ‘Wet Test’ and specify the type of rubber slider used.
2514.03.A.5.d Europe | Middle East and Africa:
Minimum levels of slip resistance are identified below:
Min. Dry Re Min. Wet Re Min. Barefo
Test Type Comments
sults sults ot Result
Pendulum BS The most accurate test method a
36 36 36
7976:2002 vailable.
If this is the only test data it must
Ramp Test DI
R11 min 20˚ R11 min 20˚ N/A specify the ramp angle on the ce
N 51130
rtification.
If using this as the only test data
Ramp Test DI
N/A N/A B min 20˚ it must specify the ramp angle on
N 51097
the certification.
Surface Micro- Not to be used as a test result al
Roughness Te >20 μm >20 μm >20 μm one and must be used in conjunc
st tion with Ramp tests.

2514.03.A.6 Europe | Middle East and Africa: Any floor surface must be in the possession of a Pendulum Coefficient of Friction (CoF) test certificate as set
out by an accepted and recognized international standard, such as but not limited to, BS 7976:2002, Australian Standard AS/NZS 4586:2004,
CSIRO HB 197:1999.

2500-190 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2514.03.B Tile
* Allowed only where noted under 'Finish Options' of a particular area of the hotel under sections 2502.00-2513.00.
2514.03.B.1 Tile must be decorative non-slip or unpolished porcelain or natural stone tile, minimum 5/16”/8 mm thick with a rectified edge.
2514.03.B.2 Public area floor tile must be 18”/450 mm wide minimum. Rectangular-shaped or plank-shaped tiles are permitted. Small tile mosaics are
permitted for accents when the design is approved by Hilton.
2514.03.B.3 Not Applicable to this Brand
2514.03.B.4 Guestroom tile must be 16”/400 mm x 16”/400 mm minimum. Rectangular shaped tiles are permitted.
2514.03.B.5 Not Applicable to this Brand
2514.03.B.6 Not Applicable to this Brand
2514.03.B.7 Not Applicable to this Brand
2514.03.B.8 Not Applicable to this Brand
2514.03.B.9 Tile must not be installed over old floor tile in any areas of the hotel. Old tile must be completely removed before new tile is installed. Thin tile (1/
8" thick) may be installed over existing tile in vertical wall applications only where critical room dimensions will not be impacted.
2514.03.B.10 Glazed ceramic tile is not allowed.
2514.03.B.11 Wall base must have a factory finish edge or approved alternate.
2514.03.B.12
Porcelain tile must be through-body color material or a glazed porcelain that meets Mohs scratch hardness minimum rating of 7.0.

2514.03.B.13 Must pass ASTM C373 for water absorption, frost and chemical resistant.
2514.03.B.14 Must pass ASTM CTI 81-7D for stain resistance.
2514.03.C Wood Flooring
* Allowed only where noted under 'Finish Options' of a particular area of the hotel under sections 2502.00-2513.00.
2514.03.C.1 Acrylic Impregnated Engineered Wood Flooring
2514.03.C.1.a Must be at least five-ply construction.
2514.03.C.1.b Plank width must be no less than 3”/75 mm.
2514.03.C.1.c A minimum five year commercial warranty is required.
2514.03.C.2 Hardwood Flooring
2514.03.C.2.a Hardwood flooring must be solid wood or engineered planks with a top ply of hardwood that can be refinished.
2514.03.C.2.b All visible surfaces must be free from splits, insect attacks, sapwood, shakes, irregular edges, large or unsound knots, spongy or brittle
heart, stains and any other defects.

2500-191 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2514.03.C.2.c A minimum five year commercial warranty is required.

2514.03.C.2.d Pre-finished planks are allowed.
2514.03.C.2.e Minimum thickness of solid timber finish in guestrooms is ½”/12 mm.
2514.03.C.2.f Minimum thickness of solid timber finish in public areas is ¾”/19 mm.
2514.03.C.2.g Multi-plank format or composite planks, e.g., printed surfaces or veneered finishes onto softwood or MDF backing structure, are not allowed.
2514.03.C.2.h Cork or approved metal expansion gaps/strips must be provided at maximum 16’-0” o.c./5 m centers to all timber floors in both directions.
2514.03.C.2.i Finished floor must be perfectly level, smooth and free of any visible defects, ripples, splits or gaps on completion.
2514.03.C.2.j Provide a sub-base in compliance with the flooring system, manufacturers, or specialty consultant’s recommendations. Wood must be laid
on approved substrate.
2514.03.C.2.k Supporting slab must be sufficiently dry to accept the timber finish with a relative humidity of less than 75 percent when tested with a
hygrometer.
2514.03.D Natural stone
* Allowed only where noted under 'Finish Options' of a particular area of the hotel under sections 2502.00-2513.00.
2514.03.D.1 Natural stone must have a static coefficient of friction SCOF (ASTM-C1028-07e1; www.astm.org) of 0.6 wet or better or Dynamic Coefficient of
Friction DCOF (ASTM-A137.1) of .42 or better.
2514.03.D.2 Any natural porous materials must be sealed after installation with a penetrating non-glossy sealer.
2514.03.D.3 Natural stone must be rectilinear, gauged with a micro-bevel.
2514.03.E Grout
2514.03.E.1 Natural stone grout must be non-shrink-type epoxy or latex portland cement to minimize staining and the minimum grout joint should comply with
ISO or ANSI guidelines. 3/16" /5 mm is the maximum width allowed.
2514.03.E.2 Cementitious grout must be sealed after installation.
2514.03.F Concrete
* Allowed only where noted under 'Finish Options' of a particular area of the hotel under sections 2502.00-2513.00.
2514.03.F.1 Concrete must be helicoptered, polished and sealed.
2514.03.F.2 Concrete strength must be a minimum of 4,000 PSI/27,850 kPa.
2514.03.F.3 Seal as recommended by manufacturer and sealer must be applied in three coats.
2514.03.F.4 Substrate must be dust free, free of cracks, level and sound concrete subfloor.
2514.03.F.5 Verify with manufacturer the appropriateness of substrate.
2514.03.F.6 Coefficient of friction must comply with all state and local codes for both wet and dry application.
2514.03.G Vinyl Flooring

2500-192 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

Vinyl Flooring
* Allowed only where noted under 'Finish Options' of a particular area of the hotel under sections 2502.00-2513.00.All vinyl flooring must be DOP/
DEHP free.
* Enhanced Resilient Tile is not allowed for use without written review and approval by Global Design Services.
2514.03.G.1
Vinyl Sheet Flooring*

* Allowed only where noted under 'Finish Options' of a particular area of the hotel under sections 2502.00-2513.00.

2514.03.G.1.a Must be a commercial grade, slip resilient, sheet vinyl safety flooring with minimum 10 year warranty.
2514.03.G.1.b Thickness: 1/16”/2.0 mm minimum
2514.03.G.2 Luxury Vinyl Tile Flooring
* Allowed only where noted under 'Finish Options' of a particular area of the hotel under sections 2502.00-2513.00.
Europe | Middle East and Africa: Vinyl Tile Flooring
* Allowed only where noted under 'Finish Options' of a particular area of the hotel under sections 2502.00-2513.00.
2514.03.G.2.a Must be a commercial grade, embossed vinyl tile flooring system. When installed in areas above guestrooms a noise-reducing impact
insulation underlayment system will be required. Not allowed in wet areas. LVT products must come with minimum 10 year Commercial
Wear Warranty, design selections must be approved by Hilton Global Design Services and meet the following minimum criteria :
1. Slip Resistance: ASTM D 2047 (>.65 wet/dry)
2. Flexibility: ASTM F 137
3. Resistance to Heat: ASTM 1514
4. Resistance to Light: ASTM F 1515
5. Resistance to Chemical: ASTM F925
6. Radiant Flux: ASTM E648 (> 0.45 watts/cm2, NFPA Class 1)
7. Smoke Density: ASTM E662 (<450)
8. Standard Classification: ASTM F 1700, Class 3
9. Impact Insulation Class (AIIC): ASTM E-492-04. Minimum rating of 51, achieved by combination of LVT and underlayment as field tested.
10. Sound Transmission Class (STC): ASTM 90-04. Minimum rating of 50, achieved by combination of LVT and underlayment.
11. Thickness: 4.5 mm minimum
12. Wear layer: 0.5 mm (20 mil) minimum

2514.03.G.2.b Underlayment (LVT) System (areas above Guestrooms) with specification of 72IIC and 66STC
1. Must be a commercial grade, noise-reducing impact insulation underlayment system with minimum 10 year Commercial Warranty and
meet the following criteria or as required by the local municipality:
a. Thickness: 1.4 mm minimum

2500-193 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

b. Radiant Flux: ASTM E648 (> 0.45 watts/cm2, NFPA Class 1)

c. Smoke Density: ASTM E662 (<450)
2514.03.H Carpet
2514.03.H.1 Carpet must meet the following criteria:
2514.03.H.1.a Asia Pacific: Radiant panel: BS EN ISO 9240
Europe | Middle East and Africa | South America: Fire level required: Bfl s1 to Cfl s1 level dependent upon carpet type.
North America:

Radiant panel: ASTM E-648-10 Class 1 (installed carpet only)

Area rugs must meet DOC FF 1-70.

2514.03.H.1.b North America: Smoke density: ASTM E-662-09

2514.03.H.1.c Asia Pacific: Lightfastness: ISO 105-B03
Europe | Middle East and Africa | South America: Light fastness: ISO 105-B02, Minimum 5 is required.
North America: Lightfastness: AATCC 16-E
2514.03.H.1.d Asia Pacific: Color fastness to water: BS EN ISO 105-E02
Europe | Middle East and Africa | South America: Color fastness to water: ISO 105-E01, Minimum 4 is required.
North America: Color fastness to water: AATCC 107
2514.03.H.1.e Asia Pacific: Color fastness to rubbing: BS EN ISO 105-X25
Europe: Color fastness to rubbing: ISO 105-X12, Minimum 4 is required.
Middle East and Africa: Color fastness to rubbing: BS EN ISO 105-X31
North America: Color fastness to rubbing: AATCC 165
South America: Color fastness to rubbing: BS EN ISO 105-X24
2514.03.H.1.f Asia Pacific: Wear resistance: BS EN 1963 or ISO 4932
Europe: Wear Resistance: PD 6527 Method 17 results required or higher:
7 row 42,500 revs on WIRA abrasion machine
8 row 50,000 revs on WIRA abrasion machine
9 row 70,000 revs on WIRA abrasion machine
10 row 100,000 revs on WIRA abrasion machine
Middle East and Africa: Wear resistance: BS EN 1963 or ISO 4938
North America: Wear resistance: ASTM D5252
South America: Wear resistance: BS EN 1963 or ISO 4931
2514.03.H.1.g Asia Pacific: Appearance retention: ISO 10362
Europe | Middle East and Africa | South America: Appearance retention: BS 6659 results required or higher: 8 row Grade 3 9 row Grade

2500-194 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

3 10 row Grade 3 - 3.5

North America: Appearance retention: ASTM D5252
2514.03.H.1.h Asia Pacific: Tuft anchorage: BS 5229 or ISO 4920
Europe | Middle East and Africa | South America: Tuft anchorage: ISO 4919 9-10, newtons required or higher.
North America: Tuft anchorage: ASTM D1335
2514.03.H.1.i Asia Pacific | Middle East and Africa | North America | South America: Flammability
2514.03.H.1.i.1 Asia Pacific | Middle East and Africa | South America: Methenamine Pill Test: BS 6307 or ISO 6925/CPSC FF-1-76
2514.03.H.1.i.2 Asia Pacific | Middle East and Africa | South America: Radiant Panel Test: EN 9245
North America: Radiant Panel Test: ASTM E-648
2514.03.H.1.j Not Applicable to this Brand
2514.03.H.1.k Europe: CE Certification must be supplied.
2514.03.H.1.l Asia Pacific: Fire Retardant BS 4790 or comparable
2514.03.H.1.m Asia Pacific: Static electricity/Stroll test: BS ISO 6357
Europe | Middle East and Africa | South America: Static electricity/Stroll test: ISO 6356, 2.5kV or less at 35 percent RH is required.
North America: Static electricity/Stroll test: AATCC 134 < 3.5 KV
2514.03.H.1.n Americas | Asia Pacific | Middle East and Africa: All carpet must pass TARR (Texture Appearance Retention Rating) of 2.5 – 3.0 or
higher (Hexapod Test).
2514.03.H.1.o All nylon carpet must be stain treated with foam and heat set method.
2514.03.H.1.p Americas | Asia Pacific | Middle East and Africa: International test certificates are required.
2514.03.H.2 Carpet must comply with the following minimum specifications:
2514.03.H.2.a Americas | Middle East and Africa:

BROADLOOM CUT PILE: Guestrooms and Public Areas *

* Allowed only where noted under 'Finish Options' of a particular area of the hotel under sections 2502.00-2513.00.

Asia Pacific | Europe:

BROADLOOM CUT PILE: Guestrooms *

* Allowed only where noted under 'Finish Options' of a particular area of the hotel under sections 2502.00-2513.00.

2514.03.H.2.a.1 Construction: Tufted

2500-195 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2514.03.H.2.a.2 Americas | Europe | Middle East and Africa: Machine Gauge: 1/10 Guestrooms and Public Areas
Asia Pacific: Machine Gauge: 1/8 / 31.5/10cm
2514.03.H.2.a.3 Americas | Europe | Middle East and Africa: Stitches per Inch: 10 – Guestrooms; 11.3 to 12 – Public Areas
Asia Pacific: Stitches per Inch: 1/10” / 39/10 cm or 1/9” / 35.4/10 cm
2514.03.H.2.a.4 Americas | Middle East and Africa: Finished Pile Height: .218” (7/32”) or greater for 32 oz. and .250” (1/4”) or greater for 36 oz.
Asia Pacific | Europe: Finished Pile Height: 0.3”/7.5 mm or 0.275”/7 mm
2514.03.H.2.a.5 Americas | Middle East and Africa: Face Yarn: 100 percent Solution Dyed Type 6 Nylon Branded or equivalent
2514.03.H.2.a.6 Asia Pacific | Europe: Pile Yarn: 100 percent Snia nylon, a lustrous appearance is required, the manufacturer and brand of nylon must
be confirmed; or 80 percent wool, 20 percent nylon.
2514.03.H.2.a.7 Americas | Middle East and Africa: Primary Backing: Woven polypropylene
Asia Pacific | Europe: Primary Backing: Polypropylene or Woven polypropylene
2514.03.H.2.a.8 Americas | Middle East and Africa: Secondary Backing: Woven polypropylene or attached cushion.
Asia Pacific | Europe: Secondary Backing: Woven polypropylene or woven jute or attached cushion.
2514.03.H.2.a.9 Americas | Middle East and Africa: Face Weight: 36 oz./yd.² for Public Areas; 32 oz./yd.² for Guestrooms
2514.03.H.2.a.10 Asia Pacific | Europe: Total Pile Weight: 34 oz./yd.²/1,150 g/m² or 35 oz./yd.² / 1,190 g/m².
2514.03.H.2.a.11 Asia Pacific | Europe: Total Carpet Weight: 74 oz./yd.²/2,500 g/m²
2514.03.H.2.b Not Applicable to this Brand
2514.03.H.2.c
BROADLOOM CUT AND LOOP/TIP-SHEAR LOOP: Guestrooms and Public Areas *

* Allowed only where noted under 'Finish Options' of a particular area of the hotel under sections 2502.00-2513.00.

Europe | Middle East and Africa:

BROADLOOM CUT AND LOOP/TIP-SHEAR LOOP: Guestrooms *

* Allowed only where noted under 'Finish Options' of a particular area of the hotel under sections 2502.00-2513.00.

2514.03.H.2.c.1 Construction: Tufted

2514.03.H.2.c.2 Machine Gauge: 1/10
Europe | Middle East and Africa: Machine Gauge: 31.05 dm

2500-196 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2514.03.H.2.c.3 Stitches per Inch: 10 - Guestrooms, 10 - Public Areas

Europe | Middle East and Africa: Stitches per Inch: 10 - Guestrooms
2514.03.H.2.c.4 Finished Pile Height: High 7/32; Low 3/16
Europe | Middle East and Africa: Pile height above backing: 0.6 cm/6.0 mm
2514.03.H.2.c.5 Face Yarn: 100 percent Solution Dyed Type 6 Nylon Branded or equivalent Yarns +/– five percent variance on face weight allowed
Europe: Face Yarn: 100 percent Solution Dyed Type 6 Nylon Branded Face Yarn or 100 percent wool.
Middle East and Africa: Face Yarn: 80/20
2514.03.H.2.c.6 Primary Backing: Woven polypropylene
2514.03.H.2.c.7 Secondary Backing: Woven polypropylene/Attached cushion in public areas only.
2514.03.H.2.c.8 Face Weight: 36 oz./yd.² for Public Areas, 32 oz./yd.² for Guestrooms
Europe | Middle East and Africa: Face Weight: 1,200 g/m² for Guestrooms, 1,000 g/m² for Public Areas
2514.03.H.2.c.9 Not Applicable to this Brand
2514.03.H.2.c.10 Middle East and Africa: Yarn Count: R560/2
2514.03.H.2.d Not Applicable to this Brand
2514.03.H.2.e
MULTI LEVEL LOOP TIP: Guestrooms *

* Allowed only where noted under 'Finish Options' of a particular area of the hotel under sections 2502.00-2513.00.

Europe:

MULTI LEVEL LOOP TIP: Guestrooms and Public Areas *

* Allowed only where noted under 'Finish Options' of a particular area of the hotel under sections 2502.00-2513.00.

2514.03.H.2.e.1 Construction: Loop

2514.03.H.2.e.2 Machine Gauge: 1/8 / 31.5/10cm
2514.03.H.2.e.3 Stitches per Inch: 10
2514.03.H.2.e.4 Tufted Pile Height: max 3/16, min 1/8
Europe: Tufted Pile Height: max 5mm, min 4mm above backing.

2500-197 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2514.03.H.2.e.5 Face Yarn: 100 percent Solution Dyed Type 6 Nylon Branded or equivalent Yarns
Europe: Face Yarn: 100 percent Solution Dyed Type 6 Nylon Branded Face Yarn or 100 percent wool.
Middle East and Africa: Face Yarn: 80/20
2514.03.H.2.e.6 Primary Backing: Woven polypropylene
2514.03.H.2.e.7 Secondary Backing: Woven polypropylene or attached cushion.
2514.03.H.2.e.8 Face Weight: 32 oz./yd.²
Europe: Face Weight: 1,200 g/m²
2514.03.H.2.e.9 Not Applicable to this Brand
2514.03.H.2.e.10 Not approved for use in heavy traffic areas, guestrooms only
2514.03.H.2.f Americas: High Definition CYP (computer yarn placement) 48: Public Areas, Guestrooms, Corridors*
* Allowed only where noted under 'Finish Options' of a particular area of the hotel under sections 2502.00-2513.00.
2514.03.H.2.f.1 Americas: Construction: Tufted
2514.03.H.2.f.2 Americas: Machine Gauge: Variable
2514.03.H.2.f.3 Americas: Stitches per Inch: 11
2514.03.H.2.f.4 Americas:

Finished Pile Thickness: .360"

Tufted Loop Height: (0.218" - 0.355")

Tufted Cut Height: (0.375") +/- 0.025"

2514.03.H.2.f.5 Americas: Face Yarn: 100 percent Solution Dyed Type 6 Nylon Branded or equivalent Yarns
2514.03.H.2.f.6 Americas: Primary Backing: Woven polypropylene
2514.03.H.2.f.7 Americas: Secondary Backing: Woven polypropylene or attached cushion.
2514.03.H.2.f.8 Americas: Face Weight: 48 oz./yd.²
2514.03.H.2.f.9 Americas: Density: 4,800
2514.03.H.2.f.10 Americas: Weight Density: 230,400
2514.03.H.2.g Americas | Asia Pacific:

BROADLOOM CYP (computer yarn placement): Public Areas *

2500-198 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

* Allowed only where noted under 'Finish Options' of a particular area of the hotel under sections 2502.00-2513.00.

Europe | Middle East and Africa:

BROADLOOM CYP (computer yarn placement): Guestrooms *

* Allowed only where noted under 'Finish Options' of a particular area of the hotel under sections 2502.00-2513.00.

2514.03.H.2.g.1 Americas | Asia Pacific | Middle East and Africa: Construction: Tufted
2514.03.H.2.g.2 Americas | Asia Pacific: Machine Gauge: 1/11
Europe | Middle East and Africa: Machine Gauge: 25.2 dm
2514.03.H.2.g.3 Americas | Asia Pacific: Stitches per Inch: 10 - Public Areas
Europe | Middle East and Africa: Stitches per Inch: 8.5 - Guestrooms
2514.03.H.2.g.4 Americas | Asia Pacific: Finished Pile Height: 7/32
Europe | Middle East and Africa: Finished Pile Height: 7.0 mm
2514.03.H.2.g.5 Americas | Asia Pacific: Face Yarn: 100 percent Solution Dyed Type 6 Nylon Branded or equivalent Yarns
Europe | Middle East and Africa: Face Yarn: 80/20
2514.03.H.2.g.6 Americas | Asia Pacific | Middle East and Africa: Primary Backing: Woven polypropylene
2514.03.H.2.g.7 Americas | Asia Pacific | Middle East and Africa: Secondary Backing: Woven polypropylene or attached cushion.
2514.03.H.2.g.8 Americas | Asia Pacific: Face Weight: 42 oz./yd.²
Europe | Middle East and Africa: Face Weight: 1,250 g/m² for Guestrooms
2514.03.H.2.h Americas | Europe | Middle East and Africa:

CARPET TILE – Exhibit Areas Only *

* Allowed only where noted under 'Finish Options' of a particular area of the hotel under sections 2502.00-2513.00.

2514.03.H.2.h.1 Americas | Europe | Middle East and Africa: Use of carpet tile must be pre-approved by Hilton.
2514.03.H.2.h.2 Not Applicable to this Brand
2514.03.H.2.h.3 Americas | Europe | Middle East and Africa: Machine Gauge: 1/10” minimum, 5/64” minimum
2514.03.H.2.h.4 Americas | Europe | Middle East and Africa: Stitches per Inch: 7 minimum
2514.03.H.2.h.5 Americas | Europe | Middle East and Africa: Finished Pile Height: 0.123 minimum

2500-199 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2514.03.H.2.h.6 Not Applicable to this Brand

2514.03.H.2.h.7 Americas | Europe | Middle East and Africa: Face yarn: 100% solution-dyed nylon or equivalent
2514.03.H.2.h.8 Americas | Europe | Middle East and Africa: Primary Backing: Non-woven
2514.03.H.2.h.9 Americas | Europe | Middle East and Africa: Secondary Backing: Option 1: Polyurethane Cushion. Option 2: Fiberglass reinforced
thermoplastic composite with polyethylene underlayment cushion, 5.3 lbs./2.4 kg density, 2 mm thickness. Installation method is
glueless.
2514.03.H.2.h.10 Americas | Europe | Middle East and Africa: Tufted Yarn Weight: 14 oz./yd.² to 40 oz./yd.²
2514.03.H.2.h.11 Not Applicable to this Brand
2514.03.H.2.h.12 Americas | Europe | Middle East and Africa: Pile Density: 4,919 oz. per cubic yard minimum (face weight x 36 divided by thickness)
2514.03.H.2.i Not Applicable to this Brand
2514.03.H.2.j
AXMINSTER – Guestrooms *

* Allowed only where noted under 'Finish Options' of a particular area of the hotel under sections 2502.00-2513.00.

2514.03.H.2.j.1 Americas: Fiber: wool/nylon blend (80/20) or 100 percent nylon (Type 6.6 or 100 percent Solution Dyed BCF Nylon 6). Wool must be
woolen spun yarn. Semi-worsted is not permitted. 70 percent British specialty wool blended preferred.
Asia Pacific | Europe | Middle East and Africa: Fiber: wool/nylon blend (80/20)
2514.03.H.2.j.2 Yarn Count: 2/47’s or 3/42 (2/52 for nylon construction)
2514.03.H.2.j.3 Tuft Density: 56 per square inch (49 for nylon)
2514.03.H.2.j.4 Dye Method: Premetalized dyes required
2514.03.H.2.j.5 Pitch: 7
2514.03.H.2.j.6 Americas: Finished Pile Height: .250 to .281
Asia Pacific | Europe | Middle East and Africa: Finished pile height: .26 inch/6.5 mm
2514.03.H.2.j.7 Americas: Rows per Inch: 8 (80/20), 7 (nylon construction), adjust to meet industry standards with 3/42 yarn count
Asia Pacific | Europe | Middle East and Africa: Rows per Inch: 7/inch / 27.6/dm
2514.03.H.2.j.8 Americas: Total pile weight: 32 – 35 oz./yd.² (80/20), 25 – 28 oz./yd² (nylon)
Asia Pacific | Europe | Middle East and Africa: Total pile weight: 30.17 oz./yd.² / 1,023g/m²
2514.03.H.2.j.9 Americas: Total weight: 60 – 65 oz./yd.² (80/20), 55 – 58 oz./yd.² (nylon), 50 oz./yd.² (3/42 yarn count)
Asia Pacific | Europe | Middle East and Africa: Total weight: 55 oz./yd.² / 1,865g/m²
2514.03.H.2.j.10 Americas | Europe | Middle East and Africa: Backing: synthetic, jute (jute backing allowable only in stretch guestroom applications)

2500-200 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2514.03.H.2.k
AXMINSTER – Corridors *

* Allowed only where noted under 'Finish Options' of a particular area of the hotel under sections 2502.00-2513.00.

2514.03.H.2.k.1 Americas: Fiber: wool/nylon blend (80/20) or 100 percent nylon (Type 6.6 or 100 percent Solution Dyed BCF Nylon 6). Wool must be
woolen spun yarn. Semi-worsted is not permitted. 70 percent British specialty wool blended preferred.
Asia Pacific | Europe | Middle East and Africa: Fiber: wool/nylon blend (80/20)
2514.03.H.2.k.2 Yarn Count: 2/47’s or 3/42 (2/52 for nylon construction)
2514.03.H.2.k.3 Americas: Tuft Density: 56 per square inch
Europe | Middle East and Africa: Tuft Density: 977 g per dm/63 per square inch
2514.03.H.2.k.4 Americas | Europe | Middle East and Africa: Dye method: pre-metalized dyes required
2514.03.H.2.k.5 Americas | Europe | Middle East and Africa: Pitch: 7
Asia Pacific: Pitch: 7/inch / 27.6/dm
2514.03.H.2.k.6 Finished Pile Height: .250 to .281
Europe: Finished Pile Height: 6.5 mm
2514.03.H.2.k.7 Americas: Rows per Inch: 8, 80/20 and nylon (9 preferred for heavy traffic corridors, see specification information for meeting room and
pre-function areas for technical specifications), adjust to meet industry standards with 3/42 yarn count
Asia Pacific: Rows per Inch: 8/inch / 31.5/dm
Europe | Middle East and Africa: Rows per Inch: 9
2514.03.H.2.k.8 Americas | Middle East and Africa: Total pile weight: 32-35 oz./yd.² (80/20), 29-32 oz./yd.² (nylon)
Asia Pacific: Total pile weight 34.47 oz./yd.² / 1,169g/m²
Europe: Total pile weight: 1,250 g/m² / 36.86 oz./yd.²
2514.03.H.2.k.9 Americas: Total weight: 60 – 63 oz./yd.² (80/20), 57 - 60 oz./yd.² (nylon), 50 oz./yd.² (3/42 yarn count)
Asia Pacific: Total weight: 57 oz./yd.² / 1,933g/m²
Europe: Total weight: 1,700 g/m² - 1,786 g/m²
Middle East and Africa: Total weight: 60 – 63 oz./yd.² (80/20)
2514.03.H.2.k.10 Americas | Europe | Middle East and Africa: Backing: synthetic
Asia Pacific: Backing: Polypropylene/cotton/jute
2514.03.H.2.l Americas | Europe | Middle East and Africa:

AXMINSTER – Meeting Rooms, Pre-function Areas and Restaurants *

2500-201 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

* Allowed only where noted under 'Finish Options' of a particular area of the hotel under sections 2502.00-2513.00.

Asia Pacific:

AXMINSTER – Public Areas and Meeting Rooms *

* Allowed only where noted under 'Finish Options' of a particular area of the hotel under sections 2502.00-2513.00.

2514.03.H.2.l.1 Americas: Fiber: wool/nylon blend (80/20) or 100 percent nylon (Type 6.6 or 100 percent Solution Dyed BCF Nylon 6). Wool must be
woolen spun yarn. Semi‐worsted is not permitted. 70 percent British specialty wool blended preferred.
Asia Pacific | Europe | Middle East and Africa: Fiber: wool/nylon blend (80/20)
2514.03.H.2.l.2 Americas | Middle East and Africa: Yarn Count: 2/47’s or 3/42 (2/52 for nylon construction)
Europe: Yarn count: 2/47’s
2514.03.H.2.l.3 Americas | Europe | Middle East and Africa: Tuft Density: 63 per square inch
2514.03.H.2.l.4 Americas | Europe | Middle East and Africa: Dye method: pre-metalized dyes required
2514.03.H.2.l.5 Americas | Europe | Middle East and Africa: Pitch: 7
Asia Pacific: Pitch: 7/inch / 27.6/dm
2514.03.H.2.l.6 Americas | Middle East and Africa: Pile height: .250 to .281
Asia Pacific: Finished pile height: .25 inch/6.4 mm
Europe: Pile height: 6.5 mm
2514.03.H.2.l.7 Americas | Europe | Middle East and Africa: Rows per Inch: 9, adjust to meet industry standards with 3/42 yarn count
Asia Pacific: Rows per Inch: 9/inch / 35.4/dm
2514.03.H.2.l.8 Americas: Total pile weight: 36 - 40 oz./yd.² (80/20), 32 - 35 oz./yd.² (nylon)
Asia Pacific: Total pile weight: 36.86 oz./yd.² / 1,250g/m²
Europe: Total pile weight: 1,020 g/m² - 1,133 g/m²
Middle East and Africa: Total pile weight: 36 - 40 oz./yd.² (80/20)
2514.03.H.2.l.9 Americas: Total weight: 63 - 66 oz./yd.² (80/20), 59 - 62 oz./yd.² (nylon), 50 oz./yd.² (3/42 yarn count)
Asia Pacific: Total weight: 60.93 oz./yd.² / 2,066g/m²
Europe: Total weight: 1,700 g/m² - 1,871 g/m²
Middle East and Africa: Total weight: 60 - 66 oz./yd.² (80/20)
2514.03.H.2.l.10 Not Applicable to this Brand

2500-202 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2514.03.H.2.l.11 Asia Pacific: Backing: polypropylene/cotton/jute

Europe | Middle East and Africa: Backing: Synthetic
2514.03.H.2.m
AXMINSTER – Lobbies and Ballrooms *

* Allowed only where noted under 'Finish Options' of a particular area of the hotel under sections 2502.00-2513.00.

2514.03.H.2.m.1 Americas: Fiber: wool/nylon blend (80/20) or 100 percent nylon in pre-approved applications (Type 6.6 or 100 percent Solution Dyed
BCF Nylon 6). Wool must be woolen spun yarn. Semi‐worsted is not permitted. 70 percent British specialty wool blended preferred.
Asia Pacific | Europe | Middle East and Africa: Fiber: wool/nylon blend (80/20)
2514.03.H.2.m.2 Americas | Asia Pacific | Middle East and Africa: Yarn Count: 2/47’s or 3/42 (2/52 for nylon construction)
Europe: Yarn count: 2/47’s
2514.03.H.2.m.3 Tuft Density: 70 per square inch
2514.03.H.2.m.4 Dye method: pre-metalized dyes required
2514.03.H.2.m.5 Pitch: 7
2514.03.H.2.m.6 Finished pile height: .250 to .281
Europe: Finished Pile Height: 6.5 mm
2514.03.H.2.m.7 Rows per Inch: 10, adjust to meet industry standards with 3/42 yarn count
2514.03.H.2.m.8 Americas | Asia Pacific: Total Pile Weight: 40 - 44 oz./yd.² (80/20), 36 - 40 oz./yd.² (nylon)
Europe: Total Pile Weight: 1,133 g/m² - 1,247 g/m²
Middle East and Africa: Total Pile Weight: 40 - 44 oz./yd.² (80/20)
2514.03.H.2.m.9 Americas | Asia Pacific: Total weight: 68 - 72 oz./yd.² (80/20), 64 - 68 oz./yd.² (nylon), 50 oz./yd.² (3/42 yarn count)
Europe: Total weight: 1,842 g/m² - 2,041 g/m²
Middle East and Africa: Total weight: 65 - 72 oz./yd.² (80/20)
2514.03.H.2.m.10 Backing: synthetic
2514.03.H.3 Tufted Broadloom Carpet
2514.03.H.3.a Not Applicable to this Brand
2514.03.H.3.b All nylon carpet must be stain treated with foam/spray and heat set method.
2514.03.H.3.c Not Applicable to this Brand
2514.03.H.3.d All carpet must be warrantied for wear at 10 percent fiber loss over 10 years.
2514.03.H.3.e Tufted carpet must have a primary and secondary backing (synthetic/polypropylene).
2514.03.H.4 Not Applicable to this Brand

2500-203 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2514.03.H.5 Carpet Pad (Underlay)

2514.03.H.5.a
Guestrooms and Suites:
Synthetic fiber pad must be minimum 32 oz. weight, 8.0 lb./ft³ density and 5/16" / 7.9 mm thickness. 100 percent SBR rubber cushion must
be a textured flat construction with minimum 64 oz. weight and 21 lb./ft³ density. Froth polyurethane cushion must be minimum 1/4" / 6 mm
thickness and 10 lb./ft³ density.

Public Areas:
100 percent SBR rubber must be a flat construction with minimum 1/4" / 6 mm thickness and 22 lb./ft³ density. Froth polyurethane cushion
must be minimum 1/5" / 5 mm thickness and 12 lb./ft³ density.

North America | South America:

Guestrooms and Suites:

Synthetic fiber pad must be minimum 32 oz. weight, 8.0 lb./ft³ density and 5/16" / 7.9 mm thickness. 100 percent SBR rubber cushion
must be a textured flat construction with minimum 64 oz. weight and 21 lb./ft³ density. Froth polyurethane cushion must be minimum 1/4" / 6
mm thickness and 10 lb./ft³ density.
Public Areas:
100 percent SBR rubber must be a flat construction with minimum 1/4" / 6 mm thickness and 22 lb./ft³ density. Froth polyurethane
cushion must be minimum 1/5" / 5 mm thickness and 12 lb./ft³ density.

Polyurethane (post-consumer synthetic fiber) double stick cushion must be minimum 3/8” thickness, 40 oz. wt. and 8.9 lbs. density. When
installing double stick goods, a premium multi-purpose adhesive must be used. A premium seam sealer must be used on all seams. A
premium edge sealer must be used on all edges that abut a hard surface.
2514.03.H.5.b Attached cushion must be frothed polyurethane with minimum 3/32" / 2.38 mm thickness and 18 lbs./ft³ density. All attached cushion must
be factory applied. When installing goods with attached cushion, a premium multi purpose adhesive must be used. A premium seam sealer
must be used on all seams. A premium edge sealer must be used on all edges that abut a hard surface.
North America | South America: Attached cushion must be frothed polyurethane with minimum 3/32" / 2.38 mm thickness and 18 lbs./ft³
density. All attached cushion must be factory applied. When installing goods with attached cushion, a premium multi-purpose adhesive must
be used. A premium seam sealer must be used on all seams. A premium edge sealer must be used on all edges that abut a hard surface.

Attached Pad Synthetic Fiber (PET) 50% post-consumer recycle content, must not contain plasticizers, Minimum .165” and 8 lbs./ft³ density.
All attached cushion must be factory applied. When installing goods with attached cushion, a premium multi-purpose adhesive must be
used. A premium seam sealer must be used on all seams. A premium edge sealer must be used on all edges that abut a hard surface.

2500-204 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2514.03.H.5.c All carpet pad must be Class II for guestrooms and suites and Class III for public areas, with a manufacturer's level of contract/commercial
grade.
2514.03.H.5.d Carpet padding must be replaced at the same time as the carpet.
2514.03.H.5.e Europe | Middle East and Africa: Guestrooms - Textile fibers needled to a polypropylene web, a blend of hair and natural jute fibers, 357
g/m² (40 oz/yd²), thickness of 10.5 mm.
2514.03.H.6 Broadloom Installation
2514.03.H.6.a All carpet installed over padding must be power stretched except in double glue-down installations.
2514.03.H.6.b Direct glue down installation is allowed in office areas only. Jute backing is not allowed.
2514.03.H.6.c Not Applicable to this Brand
2514.03.H.6.d Maximum of one seam allowed in each guestroom.
2514.03.H.6.e Not Applicable to this Brand
2514.03.H.6.f Meeting space, public space and corridor carpet must be glued down as high traffic and equipment may adversely affect normal wear. Must
be installed according to manufacturer's instructions.
2514.03.H.7 Americas | Middle East and Africa: Carpet Tile Installation
2514.03.H.7.a Americas | Middle East and Africa: Comply with manufacturer’s instructions and recommendations. Use manufacturer’s recommended
adhesives.
2514.03.H.8 Printed carpet is not allowed.
2514.03.H.9 Hand Tufted Rug Specifications
Canada | United States: Area rug content must be 100% Virgin New Zealand Wool, 80/20 Axminster, or Nylon. Construction must be hand or
machine tufted, cut, cut & loop, or loop. (Refer to section 2514.03.H Carpet for carpet construction.) Rug edges must be serge or tape bound, or
folded edge with back tape binding. Fringe and flat weave rugs must be submitted to Global Design for approval.
2514.03.H.9.a
4.5 Pound Hand Tufted Rug Specifications - Guestrooms and Suites

Quality: 4.5 pound

Yarn Content: 100 percent NZ wool

Yarn Count: 380 Tex, 1/80s Dewsbury

Yarn Twist/10 cm: 130 twists

Ply Twist/10 cm: 11.4 twists

2500-205 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

Total Weight: 3,920 gm/m2

Gross Yarn Weight: 2,440 gm/m2

Pile Height: 9-10 mm

No of rows/10 cm: 19-20

No of stitches/10 cm: 21

No of ends/insertion: 4

Primary backing : Basket Weave

60 percent cotton, 40 percent polyester

26 x 26 per inch

Width: 620 cm

Weight: 326 gm/m2

Secondary backing: Leno Weave

Warp - 100 percent cotton

Weft - 90 percent cotton, 10 percent polyester

12 x 6 per inch

Width: 300 cm

Weight: 61 gm/m2

Latex: Natural rubber latex based compound

2500-206 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

A non-skid pad or backing is required.

Mothproofing: Mystox CMP

Canada | United States: Not Applicable to this Brand

2514.03.H.9.b 5.5 Pound Hand Tufted Rug Specifications - Guest Corridors
Quality: 5.5 pound
Yarn Content: 100 percent NZ wool
Yarn Count: 380 Tex, 1/80s Dewsbury
Yarn Twist/10 cm: 130 twists
Ply Twist/10 cm: 11.4 twists
Total Weight: 4,460 gm/m2
Gross Yarn Weight: 2,980 gm/m2
Pile Height: 11-12 mm
No of rows/10 cm: 20-21
No of stitches/10 cm: 23
No of ends/insertion: 4
Primary backing : Basket Weave
60 percent cotton, 40 percent polyester
26 x 26 per inch
Width: 620 cm
Weight: 326 gm/m2
Secondary backing: Leno Weave
Warp - 100 percent cotton
Weft - 90 percent cotton, 10 percent polyester
12 x 6 per inch
Width: 300 cm
Weight: 61 gm/m2
Latex: Natural rubber latex based compound
A non-skid pad or backing is required.
Mothproofing: Mystox CMP
Canada | United States: Not Applicable to this Brand

2500-207 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2514.03.H.9.c
6.5 Pound Hand Tufted Rug Specifications - Public Areas (Lobby, Meeting Facilities, Food and Beverage Outlets)

Quality: 6.5 pound

Yarn Content: 100 percent NZ wool

Yarn Count: 380 Tex, 1/80s Dewsbury

Yarn Twist/10 cm: 130 twists

Ply Twist/10 cm: 11.4 twists

Total Weight: 5,000 gm/m2

Gross Yarn Weight: 3,525 gm/m2

Pile Height: 13-14 mm

No of rows/10 cm: 18-19

No of stitches/10 cm: 26-27

No of ends/insertion: 4

Primary backing : Basket Weave

60 percent cotton, 40 percent polyester

26 x 26 per inch

Width: 620 cm

Weight: 326 gm/m2

Secondary backing: Leno Weave

2500-208 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

Warp - 100 percent cotton

Weft - 90 percent cotton, 10 percent polyester

12 x 6 per inch

Width: 300 cm

Weight: 61 gm/m2

Latex: Natural rubber latex based compound

A non-skid pad or backing is required.

Mothproofing: Mystox CMP

Canada | United States: Not Applicable to this Brand

2514.04 Ceilings
2514.04.A Height
In no case may any ceiling be less than 7’-6”/2.3 m. Local codes may require higher ceilings than noted.
2514.04.B Paint
2514.04.B.1 Painted ceilings in public areas must have a smooth or light sand finish.
2514.04.B.2 Guestroom ceilings must have a smooth painted finish.
2514.04.B.3 Guestroom bathroom ceilings must have a latex enamel, semi-gloss paint.
2514.04.B.4 Not Applicable to this Brand
2514.04.B.5 All paints must be low VOC (less than 50 VOC grams per liter) and low odor.
2514.04.B.6 Paint in high humidity areas such as guestroom bathrooms must be washable and have a mildew resistant finish.
2514.04.C Acoustic Ceiling Tile (ACT)
2514.04.C.1 Tile in public areas must be 2'-0"/600 mm x 2'-0"/600 mm premium tegular (reveal) edge tiles. Alternate sizes must be approved by Hilton.
Canada | United States: Tile in public areas must be minimum 4'-0"/1.2 m x 4'-0"/1.2 m premium tegular (reveal) edge tiles. Alternate sizes must
be approved by Hilton.
2514.04.C.2 12”/300 mm x 12”/300 mm and 24”/600 mm x 48”/1.2 m tiles are not allowed in any public spaces.

2500-209 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2514.04.C.3 Maximum of 30 percent of the ceiling area is permitted to be ACT in public areas.
2514.04.C.4 Concealed spine acoustical tile ceilings are not allowed in public areas.
2514.04.C.5 Not Applicable to this Brand
2514.04.C.6 Not Applicable to this Brand
2514.04.C.7 All exposed ceiling grid systems must be narrow spline, 9/16”/15 mm maximum width, and must match the color of the ceiling tile.
2514.04.C.8 Grid systems in indoor pools must include a painted aluminum grid and vinyl coated, moisture-resistant tiles. All hanger wires must be stainless
steel.
2514.04.C.9 Mineral fiber tiles are not allowed in humid environments.
2514.04.C.10 Acoustic ceiling tile is not allowed in guestroom corridors.
2514.04.C.11 Acoustic ceiling tile is not allowed in guestrooms.
2514.04.C.12 Kitchen ceilings must be 2’-0”/600 mm x 4'-0”/1.2 m washable plastic or fiberglass tile ceiling with aluminum suspension system.
2514.04.D Acoustical Panels
2514.04.D.1 Acoustical panels in ballrooms must be a minimum 48” x 96”/1.2 m x 2.4 m with tight butt joints.
2514.04.D.2 Maximum of 50 percent of the ceiling area is permitted to be acoustical panels in ballrooms.
2514.04.D.3 Acoustical panels in restaurants and front desk area must be a minimum 48” x 48”/1.2 m x 1.2 m with spineless, tight grid.
2514.04.D.4 Maximum of 30 percent of the ceiling area is permitted to be acoustical panels in restaurants and front desk areas.

2514.05 Acoustical Performance

2514.05.A Acoustical Performance Minimum Criteria
Americas:
The following minimum criteria must be used for the acoustical performance of the building design. Acoustic performance must be measured using
ISO 140, ISO 717 and ISO 3382, http://www.iso.org. An acoustical consultant is recommended.
Acoustical Performance Minimum Criteria
STC = Sound Transmission Coefficient / IIC = Impact Ins
ulation Class
Function / Meeting Rooms
54 ST
Function or meeting rooms
C
52 ST
Meeting room – operable partitions
C
Meeting room – baffles above ceiling / partition 54 ST
s C
54 ST
Boardroom
C

2500-210 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

52 ST
Service room adjacent to meeting room
C
Guestroom
50 ST
Guestroom to exterior
C
50 ST
Guestroom to Guestroom
C
60 ST
Guestroom to swimming pool or fitness center
C
50 ST
Guestroom from public space
C
60 ST
Guestroom to back of house
C
50 ST
Guestroom floor / ceiling
C
60 ST
Guestroom to elevator lobby
C
Back of House
50 ST
Corridor to mechanical, laundry, service rooms
C
Floor Impact
Guestroom to Guestroom 55 IIC
Guestroom sleeping area to mechanical room 55 IIC

2514.05.B Acoustical Treatment/Isolation

Americas: Acoustical treatment/isolation must be provided in ceiling assemblies of the restaurant and bar in properties where guestrooms or
function space are located directly above.
2514.05.C Acoustically Treated Ceiling Assemblies
Americas: Ceiling assemblies must be acoustically treated to limit sound transference where the pool is located directly below guest suites.
2514.05.D Pool Equipment Noise & Aesthetics
Americas: Locate pool equipment to minimize noise to adjacent guest areas.
2514.05.E Pre-development Noise Surveys
Asia Pacific | Europe | Middle East and Africa: Pre-development Noise Surveys
2514.05.E.1 Asia Pacific | Europe | Middle East and Africa: Prior to commencement of the project, a minimum of 24 hours continuous monitoring must be
undertaken at a number of locations around the development site.
2514.05.E.2 Asia Pacific | Europe | Middle East and Africa: Data must be collected to enable:
2514.05.E.2.a Asia Pacific | Europe | Middle East and Africa: Significant existing noise and vibration sources to be identified

2500-211 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2514.05.E.2.b Asia Pacific | Europe | Middle East and Africa: Noise levels incident on each façade of the hotel development throughout the day to be
determined
2514.05.E.2.c Asia Pacific | Europe | Middle East and Africa: Resultant vibration levels within the development to be estimated
2514.05.E.2.d Asia Pacific | Europe | Middle East and Africa: Pre-existing background noise levels to be established (where required by local codes)
2514.05.F External Noise Intrusion
2514.05.F.1 External building fabric, including any ventilators, must be designed and built to ensure that the following internal noise levels are not exceeded
due to any regularly occurring external noise source.

2514.05.F.2
Measurements of noise within the hotel must be taken during the noisiest two hour period of the day, as identified in the noise survey.

Room External Intrusion Noise Level

Guestroom
35dB LAeq,16h
Daytime (07:00 – 23:00):
30dB LAeq,8h / 40dB LAmax(fast) *
Night-time (23:00 – 07:00):
Meeting/function rooms 32dB LAeq,5min

Bar/restaurant/breakout 38dB LAeq,5min

Executive lounge 35dB LAeq,5min

Lobby/reception/guest corridors 42dB LAeq,5min

Toilets/Team member changing 40dB LAeq,5min

Fitness center 40dB LAeq,5min

Spa 38dB LAeq,5min

Offices 38dB LAeq,5min

* For hotels on or close to major international airports, maximum noise levels due to aircraft may be
relaxed to 50dB LAmax(fast) subject to permission from Hilton.

2514.05.F.3 Asia Pacific | Europe | Middle East and Africa: Equipment installations must be designed and installed to ensure that atmospheric noise does
not result in the above internal values being exceeded.
2514.05.G Internal Sound Insulation
Asia Pacific | Europe | Middle East and Africa: Internal Sound Insulation

2500-212 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2514.05.G.1 Asia Pacific | Europe | Middle East and Africa: Sound insulation between vertically and horizontally adjacent spaces, including crosstalk via
ductwork and service risers, must achieve the minimum levels of performance set out in Section 2514.05.N. Performance targets are set as in-
situ values for airborne and impact sound insulation. Sound insulation performance must be demonstrated to Hilton by means of an agreed
program of pre-completion testing.
2514.05.G.2 Asia Pacific | Europe | Middle East and Africa: Performance targets are set as in-situ values for airborne and impact sound insulation. Sound
insulation performance must be demonstrated to Hilton by means of an agreed program of pre-completion testing.
2514.05.G.3 Asia Pacific | Europe | Middle East and Africa: Numerically, the sound insulation performance descriptors of weighted sound reduction (Rw
R’w)[1] and sound transmission class (STC, ASTC)[2] are generally equivalent. Within this document, therefore, the parameters are considered
directly interchangeable.

1
BS EN ISO 140-4: 1998 ‘Acoustics – Measurement of sound insulation in buildings and of building elements – Part 4: Field measurements of
airborne sound insulation between rooms’ and weighted according to BS EN ISO 717-1: 1997 ‘Acoustics – Rating of sound insulation in buildings
and of building elements - Part 1: Airborne sound insulation’
2
Apparent sound transmission class measured in accordance with ASTM E90: 2009 ‘Standard Test Method for Laboratory Measurement of
Airborne Sound Transmission Loss of Building Partitions and Elements’ and weighted as described in ASTM E413-10 Classification for Rating
Sound Insulation
2514.05.G.4 Asia Pacific | Europe | Middle East and Africa: The airborne sound insulation targets are achieved by constructions achieving laboratory-
tested sound reduction values, i.e. Rw or STC, of around 5dB greater (masonry constructions) and around 10dB greater (lightweight
constructions) than the in-situ requirement.
2514.05.G.5 Asia Pacific | Europe | Middle East and Africa: All due account must be taken of flanking elements, e.g. external walls and ceiling voids, and
junction detailing which might otherwise compromise the overall sound insulation.
2514.05.G.6 Asia Pacific | Europe | Middle East and Africa: Sound insulation between a guestroom and its ensuite is controlled by the door.
Notwithstanding, the partition construction must be capable of achieving sound reduction Rw/STC 45dB.
2514.05.G.7 Asia Pacific | Europe | Middle East and Africa: Where rooms require enhanced acoustic privacy from entrance lobbies or corridors, doors and
frames must be of a design that has been proven by laboratory testing (with full supporting documentation being made available to Hilton ) to
achieve the following minimum performance standards.
Weighted Sound Reduction Index
Room
of Doors, Rw or STC
Guestroom entrance 32dB
(within 5m of elevator/lift lobby) (35dB)
Meeting/function room entrance 35dB
Executive lounge 30dB
Offices 30dB

2500-213 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2514.05.G.8 Asia Pacific | Europe | Middle East and Africa: Doors connecting guestrooms must be designed and installed to achieve sound reduction
values listed in Section 2514.05.N.
2514.05.G.9 Asia Pacific | Europe | Middle East and Africa: Other than where occurring between guestrooms, partitions containing a door are unlikely to
achieve sound reduction performances specified in Section 2514.05.N. In this case, the partition construction must be selected so as to be
capable of achieving in-situ performance, i.e. R’w or ASTC, at least 10dB greater than the door performance above. For example, the partition
containing a guestroom access door must be designed to achieve minimum R’w/ASTC 42dB. Owing to the relative internal dimensions of
corridors and stairwells, in-situ testing of guestroom doors will not be undertaken.
2514.05.G.10 Asia Pacific | Europe | Middle East and Africa: Toilets serving lobbies, lounges, restaurants and bars must be accessed via an acoustically
lined lobby, preferably with doors at either end. Electric hand-driers must not be mounted on walls shared with noise sensitive areas.
2514.05.G.11 Asia Pacific | Europe | Middle East and Africa: Sound insulation performance of sliding glass doors must reflect the sensitivity of the
adjoining rooms and must, therefore, be clarified on a project basis. Unless otherwise stated, sliding glass doors must be capable of achieving
sound reduction Rw/STC 30dB and must be installed in accordance with the supplier’s instructions in order to maximize the in-situ sound
insulation.
2514.05.H Internal Noise Sources
Asia Pacific | Europe | Middle East and Africa: Internal Noise Sources
2514.05.H.1 Asia Pacific | Europe | Middle East and Africa:

Airborne and structure-borne noise from building services (including equipment rooms) must not exceed the following values within occupied
spaces.

Room External Intrusion Noise Level, Leq

Guestroom NR25
Guestroom bathroom NR35
Meeting/function rooms NR30
Bar/restaurant/breakout NR35
Executive lounge NR35
Lobby/reception/guest corridors NR40
Public Restrooms NR40
Team member toilets/changing NR45
Fitness Center NR40
Spa NR35
Offices NR35
BOH/service areas NR40 – 45

2500-214 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2514.05.H.2 Asia Pacific | Europe | Middle East and Africa: Building services noise must not contain any feature, such as knocking, rattling or whistling,
that is likely to attract attention.
2514.05.H.3 Asia Pacific | Europe | Middle East and Africa: Waste systems, rainwater pipes and general plumbing must be treated to ensure that
maximum breakout noise levels are controlled to levels at least 5dB below the corresponding building services noise level for the room through
which it passes.
2514.05.H.4 Asia Pacific | Europe | Middle East and Africa: Elevators/lifts must be designed and shafts constructed to ensure that noise associated with
any part of the elevator/lift cycle (including door operation) does not exceed the values listed below.
Room Noise from elevator/lift, LAmax,FAST

Guestroom 25dB

Meeting/function rooms 30dB

Bar/restaurant 35dB

Executive lounge 30dB

Offices 40dB

Elevator/lift lobbies 50dB

Escalator 55dB(A)

2514.05.I Control of Reverberant Noise

Asia Pacific | Europe | Middle East and Africa: Control of Reverberant Noise
2514.05.I.1 Asia Pacific | Europe | Middle East and Africa: Acoustically absorbent finishes must be installed within common areas from which direct access
is gained to guestrooms, with suitable conditions being provided by fitting standard carpet and pad. Where corridors have no carpet, acoustically
absorbing ceiling and/or wall linings must be provided.
2514.05.I.2 Asia Pacific | Europe | Middle East and Africa: In other areas, finishes must be designed and installed to ensure that the following reverberation
times are not exceeded at positions normally occupied by guests or at staff workstations. Values of reverberation time must be determined as the
arithmetic average of octave band values from 500 Hz to 2 kHz, inclusive.
Maximum reverberation times,
Room
seconds
Meeting/function room 0.8

2500-215 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

Lobby/reception 1.5
Bar/restaurant 1.0
Executive lounge 0.8
Spa 1.0

2514.05.J Adjoining Demises

Asia Pacific | Europe | Middle East and Africa: Adjoining Demises
2514.05.J.1 Asia Pacific | Europe | Middle East and Africa:
Building fabric must be designed and built to ensure that noise transfer from any adjoining demise is controlled to the levels shown below, or
lower.
Room Adjacent Demise Intrusion Noise Level

Guestroom 25dB LAeq,5min and 35dB LAmax(fast)

Meeting/function rooms NR25 Leq,5min

Bar/restaurant NR30 Leq,5min

Lobby/reception/guest corridors NR30 Leq,5min

Offices NR30 Leq,5min

2514.05.K External Noise Emissions

Asia Pacific | Europe | Middle East and Africa: External Noise Emissions
2514.05.K.1 Asia Pacific | Europe | Middle East and Africa: Noise levels at the nearest affected receiver must comply with the requirements of the local
authority or attain a noise level not exceeding 50dB LAeqat the site boundary or 45dB LAeqin public areas, whichever is the more stringent. Local
codes may involve comparison with pre-development ambient noise conditions. Refer to Section 2514.05.E.
2514.05.K.2 Asia Pacific | Europe | Middle East and Africa:

Refer to Section 2514.05.G to ensure suitable control of self-noise impact on the building.

2514.05.L Vibration/Structure-BORNE Noise

Asia Pacific | Europe | Middle East and Africa: Vibration/Structure-BORNE Noise
2514.05.L.1 Asia Pacific | Europe | Middle East and Africa: All equipment (whether located in equipment rooms or occupied spaces), elevator/lifts, elevator/
lift motors and ductwork/pipe work systems must be isolated from the building structure in order to ensure that vibration within the floor of any
occupied room is controlled to a level not exceeding 0.05ms-2 in any direction (vertical or horizontal), when measured and evaluated in

2500-216 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

accordance with ISO 2631-2:2003 ‘Mechanical vibration and shock - Evaluation of human exposure to whole-body vibration - Part 2: Vibration in
buildings (1 Hz to 80 Hz)’.
2514.05.L.2 Asia Pacific | Europe | Middle East and Africa: More specific guidance is provided within BS6472:1992 ‘Evaluation of human exposure to
vibration in buildings (1 Hz to 80 Hz)’, or ANSI S2.71-1983 (R2006) ‘Mechanical vibration and shock -- Evaluation of human exposure to whole-
body vibration -- Part 2: Vibration in buildings (1 Hz to 80 Hz)’
2514.05.L.3 Asia Pacific | Europe | Middle East and Africa: Refer to Section 2514.05.H.
2514.05.M Special Conditions
Asia Pacific | Europe | Middle East and Africa: Special Conditions
2514.05.M.1 Asia Pacific | Europe | Middle East and Africa: Rainfall Noise
2514.05.M.1.a Asia Pacific | Europe | Middle East and Africa:

Noise from rainfall on lightweight or glass roofs must be designed so to not exceed the following levels under a rainfall rate of 40mm/h.
Calculations demonstrating compliance must be submitted to Hilton upon request.

Room Rainfall Noise Level, Leq

Guestroom, including bathroom NR40
Meeting/conference rooms NR45
Bar/restaurant NR50
Lobby/reception/guest corridors NR50
Offices NR45

2514.05.M.1.b Asia Pacific | Europe | Middle East and Africa: In regions where such rainfall, or heavier, occurs frequently, more stringent criteria may
be applicable.
2514.05.M.1.c Asia Pacific | Europe | Middle East and Africa: Refer to Section 2514.05.H for requirements for rainwater pipes.
2514.05.M.2 Asia Pacific | Europe | Middle East and Africa: Groundborne Vibration
2514.05.M.2.a Asia Pacific | Europe | Middle East and Africa: Development of sites located above or close to potential sources of groundborne
vibration, e.g. roads carrying a high percentage of heavy goods traffic and surface/ underground railway lines, must ensure that resultant
vibration and/or re-radiated noise levels within occupied rooms does not exceed the values listed below.
Tactile Vibration in Floors, Vibration Dose Value m/s Re-radiated Noise, LAmax,f
Room 1.75
x, y or z-axes ast

2500-217 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

Guestroom, includi 0.2 to 0.4 (07.00h – 23.00h)

35dB
ng bathroom 0.1 to 0.2 (23.00h – 07.00h)

Meeting/conferenc
0.2 to 0.4 (07.00h – 23.00h) 35dB
e rooms

Bar/restaurant 0.2 to 0.4 (07.00h – 23.00h) 40dB

Lobby/reception/g
0.2 to 0.4 (07.00h – 23.00h) 40dB
uest corridors

Offices 0.4 to 0.8 (07.00h – 23.00h) 50dB

2514.05.M.2.a.1 Asia Pacific | Europe | Middle East and Africa: Refer to BS6472:2008 ‘Evaluation of human exposure to vibration in buildings Part 1:
Vibration sources other than blasting’.
2514.05.N Sound Insulation Matrices
Asia Pacific | Europe | Middle East and Africa: Sound Insulation Matrices
2514.05.N.1 Asia Pacific | Europe | Middle East and Africa: The following matrix lists required in-situ airborne sound insulation between adjacencies (walls
and floors), dB R’w[3] /ASTC[4]. Performance must be tested upon completion.
Exec
Loun
Gues Restaurant, Meeting, Tra
Equip. rm. / ri Corridor, Function R ge, B Fitness Ct WC/ Chang Kitchen, Lau
troo Bar, Game R ining, Board Office
ser or storage no door oom us. C r, Spa e Room ndry
m oom Rms
ente
r
Guestroom 55dB 60dB 60dB 60dB 60dB 60dB 60dB 60dB 60dB 60dB 65dB
Equipment room/riser o
- 45dB 45dB 45dB 50dB 50dB 45dB 50dB 45dB 40dB
r storage
Corridor - no door - 45dB 45dB 45dB 45dB 45dB 45dB 45dB 50dB
50dB** (no
Restaurant, Bar 40dB 45dB 55dB 55dB 45dB 50dB 45dB
door)
50dB** (no
Function Room 50dB* 55dB 55dB 45dB 55dB 45dB
door)
Meeting, Board, Trainin
50dB* 50dB 50dB 50dB 50dB 55dB
g Rooms

2500-218 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

Exec
Loun
Gues Restaurant, Meeting, Tra
Equip. rm. / ri Corridor, Function R ge, B Fitness Ct WC/ Chang Kitchen, Lau
troo Bar, Game R ining, Board Office
ser or storage no door oom us. C r, Spa e Room ndry
m oom Rms
ente
r
Executive Lounge/ Busi
50dB 50dB 50dB 50dB 55dB
ness Center
Fitness Center/Spa - 50dB 45dB 55dB

Office 45dB 50dB 55dB

WC/ Changing Room Gu

40dB 45dB
estroom

Kitchen, Laundry -
* Applies to fixed partition. Moveable partitions must have minimum acoustic rating 3dB lower.
** Doors to kitchens cannot be fitted with seats for reasons of accessibility and hygiene. Where there is a door, walls must be constructed to achieve R'w 40dB
minimum.
3
Apparent weighted sound reduction index measured in accordance with BS EN ISO 140-4: 1998 ‘Acoustics – Measurement of sound insulation in buildings and
of building elements – Part 4: Field measurements of airborne sound insulation between rooms’ and weighted according to BS EN ISO 717-1: 1997 ‘Acoustics –
Rating of sound insulation in buildings and of building elements – Part 1: Airborne sound insulation’
4
Apparent sound transmission class measured in accordance with ASTM E90: 2009 ‘Standard Test Method for Laboratory Measurement of Airborne Sound
Transmission Loss of Building Partitions and Elements’ and weighted as described in ASTM E413-10 ‘Classification for Rating Sound Insulation’

2514.05.N.2 Asia Pacific | Europe | Middle East and Africa: The following matrix lists required impact sound insulation to rooms (floors), dB L [5]
nT,w .
Performance must be tested upon completion.
Space Above
Meeting, Boar Executive Lo
Space Below Guestro Restaurant, Bar, Function Roo WC/ Changin Fitness Ce Kitchen, laun
d, Training R unge, Busine Office
om Game Room m g Room nter, Spa* dry, bar store
ooms ss Center
Guestroom 50dB 45dB 45dB 50dB 50dB 50dB 50dB
Restaurant, Ba
* **
r 55dB
Function Room

2500-219 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

Meeting, Boar
d, Training Roo
ms
Executive Loun
ge, Business C
enter
Fitness Center,
55dB
Spa
Office 60dB
* Hotel layouts must avoid arrangement of health clubs and spas (including pools) above noise sensitive spaces unless all due measures are employed to control
transfer of structure-borne sound to below.

** Impact sound levels within kitchens, laundries and storages are not of concern. Where these areas occur above sensitive areas, the corresponding impact
sound level must be improved, i.e., lowered by at least 10dB. Installation of floating concrete/screed floors is highly recommended.

5
Weighted standardized impact sound pressure level measured in accordance with BS EN ISO 140-7: 1998 ‘Acoustics – Measurement of sound insulation in
buildings and of building elements – Part 7: Field measurements of impact sound insulation of floors’ and weighted according to BS EN ISO 717-2: 1997
‘Acoustics – Rating of sound insulation in buildings and of building elements – Part 2: Impact sound insulation’

2514.05.N.3 Asia Pacific | Europe | Middle East and Africa: The following matrix lists required impact sound insulation to rooms (floors), dB FIIC[6].
Performance to be tested upon completion.
Space Above
Meeting, Executive
Space Belo Restauran WC/ Cha Fitness Kitchen, l
Guest Function Board, T Lounge,
w t, Bar, Ga Office nging Ro Center, aundry, b
room Room raining Business
me Room om Spa* ar store
Rooms Center
Guestroom 60dB 65dB 65dB 60dB 60dB 60dB 60dB
Restaurant,
Bar
Function R
oom
* **
Meeting, B 55dB
oard, Traini
ng Rooms
Executive L
ounge, Bus

2500-220 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

iness Cente
r
Fitness Ce
55dB
nter, Spa
Office 50dB
*Hotel layouts must avoid arrangement of health clubs and spas (including pools) above noise sensitive spaces unless all due measures are employed to control
transfer of structure-borne sound to below.

**Impact sound levels within kitchens, laundries and stores are not of concern. Where these areas occur above sensitive areas, the corresponding impact sound
level must be improved, i.e. lowered, by at least 10dB. Installation of floating concrete/screed floors is highly recommended.

6
Field impact insulation class determined in accordance with ASTM E1007 – 04e1 ‘Standard Test Method for Field Measurement of Tapping Machine Impact
Sound Transmission Through Floor-Ceiling Assemblies and Associated Support Structures’ and ASTM E989 – 06 ‘Standard Classification for Determination of
Impact Insulation Class (IIC)’

2514.06 Mechanical
2514.06.A HVAC System Types
2514.06.A.1
HVAC System requires mechanically controlling indoor air quality (temperature, humidity, purity and circulation) to obtain comfort levels in the
desired areas of building in a cost effective manner. Refer to the Environmental Conditions Matrix below:

Ventilation Air Q
Internal Conditions1 Pressure Relationships2
uantity3
Acoustica
Fresh l Rating
Differentia Exhaus
Location Summer Winter Type Air Su
l t Rate
pply
R R CF/M- CF/M-S
Tdb Tdb Pos/Neg/Neu Inches
H% H% SF (L/ F (L/S- NR
F(C) F(C) t w.g. (Pa)
Max Min S-SM) SM
73 72 0.30
Vestibule 55 30 Pos 0.02 (5) -- 40
(23) (22) (1.4)
73 72 0.30
Atrium 55 30 Pos 0.02 (5) -- 40
(23) (22) (1.4)
73 72 0.30
Lobby 55 30 Pos 0.02 (5) -- 40
(23) (22) (1.4)

2500-221 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

Ventilation Air Q
Internal Conditions1 Pressure Relationships2
uantity3
Acoustica
Fresh l Rating
Differentia Exhaus
Location Summer Winter Type Air Su
l t Rate
pply
R R CF/M- CF/M-S
Tdb Tdb Pos/Neg/Neu Inches
H% H% SF (L/ F (L/S- NR
F(C) F(C) t w.g. (Pa)
Max Min S-SM) SM
73 72 0.30
Front Desk 55 30 Neut -- -- 40
(23) (22) (1.4)
73 72 0.30
Concierge 55 30 Neut -- -- 40
(23) (22) (1.4)
73 72 0.30
Luggage Room 55 -- Neut -- -- 40
(23) (22) (1.4)
73 72 0.30
Bellman's Desk 55 -- Neut -- -- 40
(23) (22) (1.4)
73 72 0.30
Valet Desk 55 -- Neut -- -- 40
(23) (22) (1.4)
73 72 0.06 50 (1
Public Restrooms 55 30 Neg 0.02 (5) 40
(23) (22) (0.3) 2.5)5
73 72 0.70
Restaurant 55 30 Neg 0.02 (5) -- 35
(23) (22) (3.4)
73 72 0.70
Complimentary Area 55 30 Neg 0.02 (5) -- 35
(23) (22) (3.4)
73 72 0.70
Bar 55 30 Neg 0.02 (5) -- 35
(23) (22) (3.4)
73 72 0.70
Buffet 55 30 Neg 0.02 (5) -- 35
(23) (22) (3.4)
73 72 0.70
Café 55 30 Neg 0.02 (5) -- 35
(23) (22) (3.4)
80 68 0.06
Food Prep/Kitchen 60 -- Neg 0.02 (5) 0.7 (3.5) 35
(27) (20) (0.3)
Food and Beverage Stor 78 68 0.12
60 -- Neg 0.02 (5) -- 40
age (26) (20) (0.6)
73 72 0.24
Sundries/Gift Shop 55 -- Neut -- -- 40
(23) (22) (1.2)
78 68 0.06
Vending Area 60 -- Neg 0.02 (5) 40
(26) (20) (0.3)
73 72 0.25
Executive Lounge 55 30 Neg 0.02 (5) -- 35
(23) (22) (1.3)

2500-222 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

Ventilation Air Q
Internal Conditions1 Pressure Relationships2
uantity3
Acoustica
Fresh l Rating
Differentia Exhaus
Location Summer Winter Type Air Su
l t Rate
pply
R R CF/M- CF/M-S
Tdb Tdb Pos/Neg/Neu Inches
H% H% SF (L/ F (L/S- NR
F(C) F(C) t w.g. (Pa)
Max Min S-SM) SM
78 68 0.17
Guest Laundry 60 -- Neg 0.02 (5) 40
(26) (20) (0.9)
73 72 0.72
Ballrooms 55 30 Neut -- -- 30
(23) (22) (3.4)
73 72 0.72
Meeting Rooms 55 30 Neut -- -- 30
(23) (22) (3.4)
73 72 0.72
Boardrooms 55 30 Neut -- -- 30
(23) (22) (3.4)
73 72 0.72
Pre-function Areas 55 30 Pos 0.02 (5) -- 40
(23) (22) (3.4)
73 72 0.08
Business Center 55 30 Neut -- -- 35
(23) (22) (0.4)
Meeting Registration De 73 72 0.08
55 30 Neut -- -- 35
sk (23) (22) (0.4)
73 72 0.08
Coat Room 55 30 Neg 0.02 (5) -- 35
(23) (22) (0.4)
Meeting/Ballroom Storag 78 68 0.08
60 -- Neg 0.02 (5) -- 35
e (26) (20) (0.4)
73 72 0.08
Satellite Pantry 55 -- Neg 0.02 (5) -- 35
(23) (22) (0.4)
82 82 0.48
Pool/Whirlpool 60 60 Neg 0.02 (5) 0.5 (2.5) 40
(28) (28) (2.4)
Guest Locker Room/Toil 78 68 0.06 0.25
60 -- Neg 0.02 (5) 40
ets (26) (20) (0.3) (1.25)
72 69 0.26 0.26
Fitness Center 55 -- Neut -- 40
(22) (20) (1.25) (1.25)
Spa4 -- -- -- -- Neut -- -- -- --
Elevator 70 55 70 -- Neut -- -- -- --
73
72 0.06
Guestroom Corridor (2 55 30 Pos 0.02 (5) -- 40
(22) (0.3)
3/)

2500-223 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

Ventilation Air Q
Internal Conditions1 Pressure Relationships2
uantity3
Acoustica
Fresh l Rating
Differentia Exhaus
Location Summer Winter Type Air Su
l t Rate
pply
R R CF/M- CF/M-S
Tdb Tdb Pos/Neg/Neu Inches
H% H% SF (L/ F (L/S- NR
F(C) F(C) t w.g. (Pa)
Max Min S-SM) SM
Executive Guestroom Co 73 72 0.06
55 30 Pos 0.02 (5) -- 40
rridor (23) (22) (0.3)
Ballroom Service Corrid 78 68 0.06
60 -- Neg 0.02 (5) -- 40
or (26) (20) (0.3)
Exit Stairs N/C N/C N/C -- Neut -- -- -- --
73 72 0.11
Guestrooms/Suites 55 30 Pos 0.02 (5) -- 25
(23) (22) (0.6)
Guest Bathroom/Dressin 73 72 0.06
55 30 Neg 0.02 (5) -- 35
g Area (23) (22) (0.3)
73 72 0.11
Specialty Suites 55 30 Pos 0.02 (5) -- 25
(23) (22) (0.6)
Executive Floor Guestro 73 72 0.11
55 30 Neg 0.02 (5) -- 25
om (23) (22) (0.6)
73 72 0.09
Front Offices 55 30 Neut -- -- 35
(23) (22) (0.4)
73 72 0.09
Executive Offices 55 30 Neut -- -- 35
(23) (22) (0.4)
Sales and Catering Offic 73 72 0.09
55 30 Neut -- -- 35
es (23) (22) (0.4)
73 72 0.09
Accounting Offices 55 30 Neut -- -- 35
(23) (22) (0.4)
73 72 0.09
Human Resources 55 30 Neut -- -- 35
(23) (22) (0.4)
73 72 0.09
Office 55 30 Neut -- -- 35
(23) (22) (0.4)
Employee Dining/Break 73 72 0.25
55 -- Neg 0.02 (5) -- 40
Room (23) (22) (1.3)
Employee Locker Room 78 68 0.06
60 -- Neg 0.02 (5) 0.5 (2.5) 45
s/Toilets (26) (20) (0.3)
On-site and Off-site Hou 73 72 0.11
55 -- Neut -- -- 30
sing (23) (22) (0.6)

2500-224 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

Ventilation Air Q
Internal Conditions1 Pressure Relationships2
uantity3
Acoustica
Fresh l Rating
Differentia Exhaus
Location Summer Winter Type Air Su
l t Rate
pply
R R CF/M- CF/M-S
Tdb Tdb Pos/Neg/Neu Inches
H% H% SF (L/ F (L/S- NR
F(C) F(C) t w.g. (Pa)
Max Min S-SM) SM
73 72 0.06
Service Pantry 55 -- Neg 0.02 (5) -- 40
(23) (22) (0.3)
80 68 0.17
Laundry 60 -- Neg 0.02 (5) -- 40
(27) (20) (0.9)
80 68 0.12
Housekeeping 60 -- Neg 0.02 (5) -- 40
(27) (20) (0.6)
Engineering/Maintenanc 80 68 0.12
60 -- Neg 0.02 (5) -- 45
e Shop (27) (20) (0.6)
80 68 0.12
Storage Rooms 60 -- Neg 0.02 (5) -- 40
(27) (20) (0.6)
Receiving Area N/C N/C N/C -- Neg 0.02 (5) -- -- 45
73 72 0.09
Receiving Office 55 -- Pos -- -- 35
(23) (22) (0.4)
73 72 0.09
Security Dispatch Office 55 -- Neut -- -- 35
(23) (22) (0.4)
78 68 0.06
Service Corridor 60 -- Neg 0.02 (5) -- 40
(26) (20) (0.3)
0.15
Mechanical Rooms N/C N/C N/C -- Neut -- -- 45
(0.7)
Electrical Rooms N/C N/C N/C -- Neut -- -- -- 45
80 68
Telecom Closets 55 -- Neut -- -- -- 45
(27) (20)
Computer/Telecom Roo 72 72 0.08
50 30 Neut -- -- 40
m (22) (22) (0.4)
Trash Compactor/Contai
N/C N/C N/C -- Neg 0.02 (5) -- 1.0 (5.0) 45
ner
Refrigerated Trash Roo 50 50
60 -- Neg 0.02 (5) -- 1.0 (5.0) 45
m (10) (10)
Recycle Storage Room N/C N/C N/C -- Neg 0.02 (5) -- 1.0 (5.0) 45
Can Wash N/C N/C N/C -- Neg 0.02 (5) -- 1.0 (5.0) 45

2500-225 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

1) Internal environmental conditions are +/- 2 F (1 C), and +/- 5% RH.

2) Pressure relationships identified are with respect to adjacent areas. For buildings located in warm, humid climates, overall b
uilding pressure must be positive with respect to outdoors to at least 5 pascals. For cold climates, overall building pressure mu
st be neutral with respect to outdoors with adequate consideration for vapor transmission through the envelope to prevent moi
sture damage. For mixed climates (warm humid summer and cold winters), overall building pressures must be slightly positive
in summer season and neutral in winter season, with respect to outdoors.
3) Ventilation rates are based upon the latest ASHRAE Standard 62.1 using default occupancy values, and have other indoor
air quality requirements that are included in the standard. Actual occupancy rates can be used if known.
4) Spa interior conditions must comply with the Spa management design criteria.
5) Exhaust rates shown are for each fixture.
6) Where exhaust rates are not indicated, but negative relationships are desired, adjust exhaust air quantity for the pressure di
fferential shown.
7) Provide combustion air for all fuel fired appliances that complies with the requirements of their listing, all local codes and or
dinances.
8) Fresh air must be pre-conditioned before being distributed. Pre-conditioned air is considered to be outside air that has been
cooled to 55 F (12.8 C) prior to mixing with other air.
9) Ventilation rates are based upon the latest ASHRAE Standard 62.1 using default occupancy values, and have other indoor
air quality requirements that are included in the standard. Actual occupancy rates can be used if known.
a. The barrier must pre-clude ETS from transferring to non-ETS areas. Pressure relationships must be maintained so that the
ETS areas are maintained at least -2.5 pascals (-0.01-inches water gage) with respect to the non-ETS areas.
b. Signage must be included to warn guests when they are entering ETS areas. Signage must have notation that includes: "Th
is Area May Contain Environmental Tobacco Smoke".
c. For guest rooms, selection of finishes may be altered to minimize absorption of smoking odors and ease of maintenance. Al
ternative gas phase filtration may be included as part of the guest room air conditioning.
d. Submit all ETS area design information for review and approval by Hilton.

Abbreviations: Pos = Positive, Neut = Neutral, Neg = Negative, N/C = Not Conditioned, Tdb = Dry Bulb Temperature, Twb = W
et Bulb Temperature, RH = Relative Humidity, F = degrees F, C = degrees C, CF/M-SF = Cubic Feet per Minute per square fo
ot, L/S-SM = Liters per second per square meter, Pa = Pascals, Inches w. g. = Inches water gage, NR = Noise Rating = Leq =
equivalent continuous sound level in dBa, MERV = Minimum Efficiency Reporting Value per ASHRAE Standard 52.2.

2514.06.A.2 The system type and design capacity must be determined based on the standards required by Hilton Architecture and Construction, ASHRAE,
national and local codes whichever is more stringent.
2514.06.A.3 Provide complete calculations and written confirmation that the design of the variable refrigerant system (VRF) complies with the latest ANSI/
ASHRAE standard 15, Safety Standards for Refrigeration Systems, and ANSI/ASHRAE standard 34, Designation and Safety Classification of
Refrigerants (www.ansi.org, www.ashrae.org).
2514.06.A.4 Do not use systems that require summer/winter changeover of heating/cooling capacity.
2514.06.A.5 Do not use through-wall type units (PTAC/VTAC).

2500-226 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2514.06.A.6 Design all HVAC systems to comply with the latest ASHRAE Standard 90.1 (www.ashrae.org) or an equivalent standard. Submit written
compliance forms to Hilton for review.
Europe | Middle East and Africa: Design all HVAC systems to comply with the latest ASHRAE Standard 90.1 (www.ashrae.com), or an
equivalent standard and Hilton Energy & Water Efficient Design Companion Guide. Submit written compliance forms to Hilton for review.
2514.06.A.7 Refrigeration System Safety:
2514.06.A.7.a Design all refrigeration systems and machinery rooms to comply with ASHRAE Standards 15 and 34, EN-378 or equivalent local codes and
standards.
2514.06.A.7.b For variable refrigerant flow systems that use R-410a in guestrooms the room volume calculations must include the following requirements:
2514.06.A.7.b.1 Room volume must be reduced from the entire floor -to-ceiling measurement, and calculated base upon the floor-to bed-height or
3’-0”/900 mm, whichever is higher.
2514.06.A.7.b.2 Room volume must exclude the toilet room.
2514.06.A.7.b.3 Room volume must exclude the volume of any fixed or portable case work.
2514.06.A.7.b.4 Disregard any exhaust air flow out of the toilet room and any supply air into the guestroom from other ventilation systems.
2514.06.A.7.b.5 Not Applicable to this Brand
2514.06.A.7.b.6 Refrigerant piping must not be routed in egress corridors where accidental discharge may occur.
2514.06.A.7.b.7 When the above requirements are unobtainable, an alarming device must be provided within each guestroom for detection of a
refrigerant leak. In no case must the audible alarm be less than 75 dBA at the pillow level in all guestrooms, with intervening doors
closed during the alarm.
Europe | Middle East and Africa: When the above requirements are unobtainable, an addressable refrigerant sensor with monitoring
function to a 24/7 manned location and an alarming device must be provided within each guestroom for detection of a refrigerant leak. In
no case must the audible alarm be less than 75 dBA at the pillow level in all guestrooms, with intervening doors closed during the
alarm.
2514.06.A.7.c Submit written documentation that indicates compliance with the safety codes for review by Hilton.
2514.06.A.8 Do not use ceiling cassette units or high wall-mount units in guest rooms or public spaces. Equipment must be completely concealed.
2514.06.B HVAC System General Requirements
2514.06.B.1 Air Handling Equipment and Devices:
2514.06.B.1.a Not Applicable to this Brand
2514.06.B.1.b Install all HVAC equipment with adequate space for circulation and access for maintenance. Do not install air-handling units, fan coil units,
and mechanical equipment requiring regular maintenance above gypsum board or inaccessible ceilings. Service access of non-guest area
equipment must not be from guest areas.
2514.06.B.1.c Protect all air handling devices having internal insulation with foil facings or double-wall construction.
2514.06.B.1.d Fabricate cooling coil condensate drain pans from non-corrosive materials.

2500-227 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2514.06.B.1.e Controls
2514.06.B.1.e.1 Provide electric silent two-position or modulating motorized valve actuators that are replaceable without valve removal.
2514.06.B.1.e.2 Provide silent type relays in guestroom devices.
2514.06.B.1.f Filtration
2514.06.B.1.f.1 Unless more stringent local codes require it, provide minimum single-stage MERV 8 filtration (or equivalent) for recirculating equipment.
Provide minimum MERV 12 filtration (or equivalent) for air handling equipment used to condition and supply ventilation air.
2514.06.B.1.f.2 Provide fully synthetic media that does not allow microbial growth when wetted.
2514.06.B.2 Use only rigid metallic ductwork for supply air, outdoor air and exhaust systems. Flex ductwork is allowed for a maximum distance of 8'-0"/2.4 m
between rigid duct and diffuser/grille.
2514.06.B.3 Use duct liner only where required for acoustic needs using closed-cell elastomeric material that complies with ASTM C1534-07-E1
(www.astm.org).
2514.06.B.4 Provide non-adjustable temperature sensors located to effectively control the temperature in all conditioned areas. Thermostats in fitness center,
individual meeting rooms and boardrooms must be adjustable by guests.
Europe | Middle East and Africa: Each functional space shall be individually temperature controlled. Provide non-adjustable temperature
sensors located to effectively control the temperature in all common areas conditioned areas. Thermostats in the business center, fitness center
and individual meetings rooms and boardrooms must be adjustable by guests. Submit a temperature control strategy for Hilton's review.
2514.06.B.5 Not Applicable to this Brand
2514.06.B.6 Screen all rooftop and ground mounted equipment from street views. Locate equipment to avoid increased noise levels in adjacent guestrooms.
2514.06.B.7 Provide a complete fully automated monitoring and dosing water treatment system for open loop systems, and chemical feed capacity for closed
loop systems.
2514.06.B.8 Design all gas or oil fired equipment rooms to comply with the latest NFPA 54, NFPA 58, NFPA 31, or equivalent local codes and standards.
2514.06.B.9 HVAC Piping
2514.06.B.9.a Avoid exposed piping in all areas but mechanical spaces.
2514.06.B.9.b Conceal all piping, except in mechanical spaces, to complement adjacent finishes.
2514.06.B.9.c Insulate all chilled water and condensate drain piping using closed-cell insulation products that comply with the latest ASTM C534 or ASTM
C522-03 (www.astm.org). Select insulation thickness per the latest ASHRAE Handbook of Fundamentals, Chapter 23 (www.ashrae.org).
Europe | Middle East and Africa: Insulate all chilled water and condensate drain piping using closed-cell insulation products that comply
with the latest ASTM C534 or ASTM C522-03 (www.astm.org). Select insulation thickness per the latest ASHRAE Handbook of
Fundamentals, Chapter 23 (www.ashrae.com). Provide aluminum cladding wherever the insulated pipes are susceptible to damage.
2514.06.B.9.d Do not use polyvinyl chloride (PVC) and chlorinated polyvinyl chloride (CPVC) piping systems.
2514.06.B.9.e Provide full port ball valves and butterfly valves for isolation and shut off service. Gate valves are not allowed.
2514.06.B.9.f Install unions and isolation valves on supply and return connections at each air-handling device.

2500-228 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2514.06.B.9.g Provide riser isolation and drain valves to minimize disruption of guestroom services during failures.
2514.06.B.9.h Provide a means for balancing and maintaining water flows at each device and distribution loop.
2514.06.B.9.i Provide a means for air elimination and removal from the system and at each terminal device.
Europe | Middle East and Africa: Provide a means for air and dirt elimination and removal from the system and at each terminal device.
2514.06.B.9.j Not Applicable to this Brand
2514.06.B.9.k Europe | Middle East and Africa: Provide energy meters as stated in the Hilton Energy & Water Efficient Design Companion Guide.
2514.06.C Building Automation System
Building Automation System (BAS):
2514.06.C.1 General: Provide direct digital control and monitoring of all guest and back of house area HVAC systems, using an open protocol type BAS.
2514.06.C.1.a The BAS must be capable of interface with HVAC system control panels, lighting control panels, energy use panels, electrical power
supplies, property management systems, and fire and life safety systems.
2514.06.C.1.b Provide backup power to the BAS to remain available during loss of utility power supply.
2514.06.C.2 Provide third-party (independent of the Architecture and Construction team) commissioning agent for all guest area and back of house HVAC
systems that comply with ASHRAE Guideline 1.1-2007 (www.ashrae.org).
2514.06.D Water Chillers and Chilled Water Distribution
2514.06.D.1 Provide Underwriters Laboratories (or recognized equivalent)-listed chiller that complies with the latest pressure vessel design and construction
standards for both refrigerant and waterside heat exchangers.
2514.06.D.2 Americas | China | Europe | Middle East and Africa: Rate per the latest ARI Standard (or recognized equivalent) and provide minimum of two
chillers, with system sized to allow at least 75 percent of design capacity with one chiller not operable.
2514.06.D.3 Asia Pacific: The system must be sized to allow 100 percent of design capacity with one chiller not operable.
China: Not Applicable to this Brand
2514.06.D.4 Acceptable Refrigerants are R-134a, R-407, R-410, and R-123. Comply with Montreal Protocol for phase-out compliance of refrigerants.
2514.06.D.5 Select unit efficiencies that comply with national and local energy code requirements or the latest ASHRAE Standard 90.1 (www.ashrae.com)
pending review by Hilton for exceptions.
2514.06.D.6 Refrigerant Safety must comply with ANSI/ASHRAE Standard 15 (www.ashrae.org).
2514.06.D.7 Cooling Towers
2514.06.D.7.a Select cooling towers based upon 0.4 percent wet bulb/mean coincident dry bulb (WB/MCDB) ASHRAE climate conditions.
2514.06.D.7.b Galvanized steel construction is not allowed in coastal environments.
2514.06.D.7.c Select tower locations to avoid noise or transmitted vibration that affects the guestrooms or guest areas.
2514.06.D.7.d Locate cooling towers where re-entrainment of tower plume will not affect other air handling systems.

2500-229 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2514.06.D.7.e Asia Pacific | Middle East and Africa: Provide back flow preventer for cooling tower to make up water and provide water meter for
makeup and blow down function.
2514.06.D.8 Specification of chillers shall be solely based upon performance criteria. Do not specify chillers by type of technology.
2514.06.E Ventilation Air
2514.06.E.1 General
2514.06.E.1.a Design ventilation air systems to comply with the latest ASHRAE Standard 62.1, Ventilation for Acceptable Indoor Air Quality
(www.ashrae.org) and local codes.
2514.06.E.1.b Distribute conditioned ventilation air directly into each guestroom. Operable windows are not allowed as the primary means of guestroom
ventilation.
Europe | Middle East and Africa: Distribute conditioned ventilation air directly into each room, area and zone. Operable windows are not
allowed as the primary means of guestroom ventilation. Conditioned ventilation air must be provided all the time even when cooling/heating
is switched off.
2514.06.E.1.c Not Applicable to this Brand
2514.06.E.1.d Package terminal air conditioned units (PTAC) and fan coils are not acceptable for providing ventilation air.
2514.06.E.1.e Dedicated ventilation air equipment must be specifically designed to allow the ventilation air to be supplied at room neutral conditions.
Europe | Middle East and Africa: Dedicated ventilation air equipment must be specifically designed to allow the ventilation air to be
supplied at the conditions specified in section 2514.06.E.2.b.1.b.
2514.06.E.1.f Not Applicable to this Brand
2514.06.E.1.g Provide building air balance calculations to Hilton for review and approval.
2514.06.E.2 Dedicated Ventilation Air Equipment Selection
2514.06.E.2.a Select ventilation air units to offset any continuous bathroom exhaust air quantity, any other exhaust air from the corridors, plus air flow to
maintain pressure relationships identified in the Environmental Conditions matrix. If prevailing winds will affect building pressurization, this
must be taken into account in determining building air balance calculations and air quantity for pressurization.
2514.06.E.2.b Design Criteria
2514.06.E.2.b.1 Summer
2514.06.E.2.b.1.a Outdoor Conditions: Select ventilation air entering air temperature (EAT) for cooling based on ASHRAE 0.4 percent summer design
Dehumidification [dew point/mean coincident dry bulb (DP/MCDB)] and Humidity Ratio (HR) (www.ashrae.org).
2514.06.E.2.b.1.b Discharge Air Conditions: Select the cooling coil to produce 55 °F DB/12.8 °C DB leaving air temperature and reheat to
approximately 68 °F DB/20 °C if for corridor distribution or 70 °F DB/ 21 °C DB if supplied directly into guestroom.
Europe | Middle East and Africa: Discharge Air Conditions: Select the cooling coil to produce 55 °F DB/12.8 °C DB leaving air
temperature and reheat to approximately 68 °F DB/20 °C DB 50% RH if for corridor distribution or 70 °F DB/ 21 °C DB 50% RH if
supplied directly into guestroom.

2500-230 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2514.06.E.2.b.2 Winter
2514.06.E.2.b.2.a Select EAT for heating based on ASHRAE Annual Extreme Daily Mean Dry Bulb (MDB) Minimum winter design temperature (not
Heating DB at 99.6 or 99 percent) (www.ashrae.org).

2514.06.F Dedicated Ventilation Air Units

2514.06.F.1 Provide ETL or Underwriters Laboratories (www.ul.com) listed equipment, or similar recognized agency that complies with local code
requirements. Rate per ARI Standards or equivalent refrigeration standards agency.
2514.06.F.2 Provide preheat, cooling, dehumidification, humidification and reheat sections.
2514.06.F.2.a Humidification Requirement: Provide ventilation air units in ASHRAE (www.ashrae.org) Climate Zones 7 and 8 with humidification capability
to comply with the Environmental Conditions Matrix included in the beginning of this Section.
2514.06.F.3 Wall construction must be double-wall insulated type.
2514.06.F.4 Condensate drain pans must be insulated, stainless steel and corrosion-resistant construction.
2514.06.F.5 Provide spacer for temperature sensor between cooling and reheat coils or means of coil temperature measurement via suction pressure sensing
device.
2514.06.F.6 Provide special filter support structure to prevent moisture laden filter collapse.
2514.06.F.7 Direct-Expansion (DX) Ventilation Air Units
2514.06.F.7.a Refrigeration
2514.06.F.7.a.1 Provide a minimum of two independent cooling circuits for units up through nominal 30 tons (105 kW) and at least three independent
cooling circuits for larger units.
2514.06.F.7.a.2 Provide cooling coil refrigeration circuiting with an intertwined arrangement. Face or horizontal split coil arrangement is not acceptable.
2514.06.F.7.a.3 Provide digital scroll lead compressor or include hot-gas re-injection (by-pass) on the lead refrigerant circuit.
2514.06.F.7.a.4 Provide hot-gas reheat coil, complete with modulating refrigerant valve, downstream of cooling coil, with spacer for temperature sensor
between cooling and reheat coil. Do not use systems utilizing sub-cooler reheat circuits. Fuel gas or electric reheat is not allowed.
2514.06.F.7.a.5 Provide dehumidification refrigeration circuit if the outdoor ambient design humidity ratio is more than 100 grains/lb./14.3 g/kg or in those
areas with annual rainy seasons. Do not use systems utilizing sub-cooler reheat circuits.
2514.06.F.7.a.6 Provide make-up air units in ASHRAE (www.ashrae.org) defined cold climates with humidification capability to comply with the
Environmental Requirements included in the beginning of this section.
2514.06.F.7.a.7 Asia Pacific | Europe | Middle East and Africa: For non-compliant sized VRV systems, provide addressable refrigerant sensor in each
guestroom with monitoring function connected to the fire life safety system (FA panel). Submit monitoring/control strategy for Hilton
approval.
2514.06.F.7.b Gas Heating
2514.06.F.7.b.1 Provide a stainless steel heat exchanger.

2500-231 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2514.06.F.7.b.2 Provide minimum four-stage or modulating (minimum 3:1 turndown) control for heating.
2514.06.F.7.c Electric Heating: Provide with minimum four-stage control or SCR (saturated core reactor) modulating controls.
2514.06.F.7.d Use factory-mounted controls that provide continuous heating, cooling, and dehumidification of outside air using discharge air temperature
control scheme, with space temperature reset control capability.
2514.06.F.8 Access panels must be hinged and use latches that do not require the use of tools to open.
Asia Pacific: Access panels on equipment must be hinged and use latches that do not require the use of tools to open.

2514.07 Plumbing
2514.07.A Plumbing Piping
2514.07.A.1 Domestic water storage, drainage systems, hot and cold piping material selections and system design must comply with national and local code
requirements. For those locations without code requirements, contact Hilton for acceptable minimum code requirements.
2514.07.A.2 Caribbean | Central America | Mexico | Middle East and Africa | South America: Provide a fully automated domestic water monitoring,
filtration and dosing system for potable water storage tanks. Treatment system must be capable to condition, filter and supply water to WHO or
EPA standards.
2514.07.A.3 Do not use polyvinyl chloride (PVC) or polybutylene materials for potable water.
2514.07.A.4
Insulate all metal cold water and condensate drain piping using closed cell insulation products that comply with ASTM C534 or ASTM C522-03
(2009) e1 (www.astm.org) . Select insulation thickness per the 2013 ASHRAE Handbook of Fundamentals, Chapter 23.

Europe | Middle East and Africa:

Insulate all cooled cold water, hot water and condensate drain piping using closed cell insulation products that comply with the latest ASTM C534
or ASTM C522-03 (www.astm.org) . Select insulation thickness per the ASHRAE Handbook of Fundamentals, Chapter 23.

2514.07.A.5 Europe | Middle East and Africa: Provide energy meters as stated in the Hilton Energy & Water Efficient Design Companion Guide.
2514.07.B Valve Requirements
2514.07.B.1 Install unions and isolation valves on domestic water supply and return connections at each riser or horizontal distribution header.
2514.07.B.2 Provide isolation or stop valves at each plumbing fixture.
2514.07.B.3 Provide full port ball valves or butterfly valves for isolation or shut-off service.
2514.07.B.4 Europe | Middle East and Africa: Provide a means for balancing and maintaining water flows at each fixture and distribution loop.
2514.07.C Floor Cleanouts
Locate floor cleanouts outside of normal foot traffic in all public and back-of-house areas.

2500-232 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

Europe | Middle East and Africa: Locate floor cleanouts outside of normal foot traffic in all public and back-of-house areas. Cleanouts must be
provided where required to ensure that the entire drainage networks can be easily cleaned in case of blockage.
2514.07.D Backflow Prevention Devices
Install suitable backflow prevention devices on all potable water systems.
2514.07.E Grease, Oil & Sand Traps
Locate grease, oil or sand traps in the back-of-house or service areas where the devices must be serviced without disrupting normal operations and
out of site of normal guest activities.
2514.07.F Domestic Hot Water Generating System
2514.07.F.1 Provide hot water production during all normal operating flow regimes.
2514.07.F.2 Select system types, storage and heaters that will provide stable water temperature during all flow conditions, and recirculation system for on-
demand hot water in guestrooms.
2514.07.F.3 Select system equipment that provides for 100 percent design heating capacity with one heater out of service.
2514.07.F.4 For systems that use separate heaters and storage to meet demand, provide at least two storage tanks for maintenance.
2514.07.F.5 Design all domestic hot water systems to comply with ASHRAE Standard 90.1-2007 (www.ashrae.com) or an equivalent standard. Submit written
compliance forms to Hilton for review.
2514.07.F.6 Commission the hot water generating system, using a third-party (independent of the design and construction team) and comply with ASHRAE
Guideline 1.1-2007 (www.ashrae.org).
2514.07.F.7 Hot water is to be stored at no less than 140° F/60° C and delivered to guest accessible outlets at no less than 113° F/45° C.
Europe | Middle East and Africa: Hot water is to be stored at no less than 140° F/60° C. Water must be circulated at no less than 122° F/50° C
and delivered to guest accessible outlets at temperatures as specified in ASHRAE Handbook - HVAC Applications. Water must only be blended
at the faucet.
2514.07.G Hot and Cold Water Supply
Asia Pacific | Europe:
Supply hot and cold water to all wash basins and to any BOH equipment or faucets as required by Hilton. Water temperature must be pre-set at
touchless faucets. Water supplied to kitchen appliances must be softened.
2514.07.H Commercial Grade Plumbing Fixtures
Provide commercial grade quality plumbing fixtures for all public and back-of-house areas.

2514.08 Electrical
2514.08.A NFPA 70 Adherence
Comply with applicable edition of NFPA 70 (www.nfpa.org) and all national or local codes.
2514.08.B Light Fixture Safety Listing Requirements

2500-233 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

All lighting fixtures must have a safety listing as provided by a nationally recognized testing laboratory, e.g. CE, ETL, ISI, UL, VDE. Any other safety
listings on any light fixture (plug-in or hardwired) will need to have undergone the equivalent ASTM testing that would have been required to achieve
a UL listing, approval by the local authority having jurisdiction, and that the property insurance will not be in jeopardy by use of this labeling.
Asia Pacific:
All lighting fixtures must have a safety listing as provided by a nationally recognized testing laboratory, e.g. CE, ETL, ISI, UL, VDE. Any other safety
listings on any light fixture (plug-in or hardwired) will need to have undergone the equivalent ASTM testing that would have been required to achieve
a UL listing, approval by the local authority having jurisdiction, and that the property insurance will not be in jeopardy by use of this labeling.
Main panels must be form 4 type minimum with distribution board as form 2. Incoming supplies must be by a minimum of two transformers capable of
providing changeover and load share.
Europe:
All lighting fixtures must have a safety listing as provided by a nationally recognized testing laboratory, e.g. CE, ETL, ISI, UL, VDE. Any other safety
listings on any light fixture (plug-in or hardwired) will need to have undergone the equivalent ASTM testing that would have been required to achieve
a UL listing, approval by the local authority having jurisdiction, and that the property insurance will not be in jeopardy by use of this labeling.
Main panels must be form 4 type minimum with distribution board as form 2. Incoming supplies must be by a minimum of two transformers capable of
providing changeover and load share.
2514.08.C Power Supply
2514.08.C.1 Americas | Asia Pacific: In locations where replacement transformers are not available within 24 hours, provide redundant primary transformers
that have 100 percent building load capacity for each transformer.
Europe: In locations where replacement transformers are not available within 24 hours, provide redundant primary transformers that have 100
percent building load capacity for each transformer.
Middle East and Africa: Provide two transformers from the incoming supply, with each transformer providing 50% of the building load. Each
transformer must be sized in order to provide the full load of the building in the event that one transformer fails or require maintenance.
2514.08.C.2 Americas | Asia Pacific: Provide main switchboard with provisions that will allow scheduled maintenance on main switchgear without hotel
power interruption.
Canada | United States: Not Applicable to this BrandEurope | Middle East and Africa: In locations where voltage supply from the utilities is not
stable, voltage stabilizers must be provided. A full supply analysis must be provided for Hilton's review.
2514.08.C.3 Americas | Asia Pacific: In areas where normal power sources are interrupted more than once per day, provide either full on-site power or two
sources of utility supplied power.
Europe | Middle East and Africa: In areas where normal power sources are interrupted more than once per day, provide full on-site generator
power.
2514.08.C.4 Americas | Asia Pacific: In the event of loss of standard electrical power, an Emergency Power Supply (EPS) must provide power to the
following systems as a minimum:
Europe | Middle East and Africa: In the event of loss of standard electrical power, an Emergency Power Supply (EPS) must provide full power
back-up to the entire hotel. Sufficient fuel storage for 48 hours of operation must be provided.
2514.08.C.4.a Computer room cooling system and equipment.

2500-234 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2514.08.C.4.b Computer equipment located at the front desk, PBX and administrative areas including key encoders.
2514.08.C.4.c One meeting room (full power and lighting) designated as an Emergency Command Center.
2514.08.C.4.d General manager and security offices' computers and telephones.
2514.08.C.4.e One walk-in freezer and one walk-in refrigerator.
2514.08.C.4.f One exhaust fan over cooking line in main kitchen.
2514.08.C.4.g All lighted steps within the restaurant/lobby.
2514.08.C.4.h Sump pumps
2514.08.C.4.i Sewer lift stations
2514.08.C.4.j Pool light
2514.08.C.4.k All cash stations
2514.08.C.4.l Minimum lighting in engineering control room.
2514.08.C.5 Locate primary power switchgear in locations where it will not flood.
2514.08.C.6 Provide separate sub-meters for guestroom tower, food service, laundry, central plant and retail spaces.
Europe | Middle East and Africa: Provide separate sub-meters as specified in the Hilton Energy & Water Efficient Design Companion Guide.
2514.08.C.7 Main panels must be form 4 type minimum with distribution board as form 2. Incoming supplies must be by a minimum of two transformers
capable of providing changeover and load share.
2514.08.D Not Applicable to this Brand
2514.08.E Copper Conductors
Use copper conductors. Aluminum branch and feeder wiring is only allowed on circuits 100 amp and larger, subject thermal imaging to confirm
proper termination.
2514.08.F Panels and Service Equipment
2514.08.F.1 Install only in non-public and protected service areas. Mechanical or linen room locations are allowed as long as they are not subject to water
piping and have adequate clearances that will not be compromised by storage of other materials.
2514.08.F.2 Provide securable panel covers and circuit interrupting devices that can be locked and tagged out.
2514.08.G Outlet Devices
2514.08.G.1 Install at least 6”/150 mm above the finished floor.
2514.08.G.2 Install at least 50’-0”/15.0 m on center, maximum, in all guest and service corridors.
2514.08.G.3 The use of extension cords or power strips, even if surge protected, is not allowed.
2514.08.G.4 All hardware components of the Property Management System must be plugged directly into a power outlet (socket outlet) on a dedicated and
ground circuit.
2514.08.G.5 All UPS outlets must be of a different color and, where allowed, a different style compared to normal outlets. Outlets must be clearly labeled.

2500-235 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2514.08.H Raceways/Conduits
2514.08.H.1 Conceal all raceways and/or conduit in public, finished back-of-house and guest areas.
2514.08.H.2 Exposed raceways and/or conduit are only allowed in unfinished service corridors, mechanical or electrical spaces, and parking garages.
2514.08.H.3 Provide a certified lightning protection system.
North America: Not Applicable to this Brand
2514.08.I Minimum Foot-Candles/Lux Levels
The following table represents the minimum foot-candles/lux levels required within all properties, unless otherwise noted. In the event an area is not
listed below, reference the most current version of the Illuminating Engineering Society guidelines (www.ies.org), local codes and/or a professional
third party lighting consultant for guidance. Exterior lighting must reference local codes & lighting zone 0-4, fixture BUG ratings requirements IES
CH26 Exterior lighting guidelines. Additional requirement lighting requirements can be found in the Fire & Life Safety Section 2516.05.F Egress
Lighting.
Light source K
Vertical Mea
Horiz Spe Horiz. Measure Horiz G Vertical FC/ Vertical elvin color tem
Area sure Locatio
c FC/Lux Location at auge Lux Gauge perature Maxi
n at
mum.
Surface Parking Areas
Drive Entrances/Porte Cochere 10 / 100 grade Avg n/a n/a n/a 4000
Drive Lanes 1 / 10 grade Avg 2 / 20 5' AFG Avg 5000
Parking Stalls 1 / 10 grade Avg 2 / 20 5' AFG Avg 5000
Parking Structures
Entrances - Canopied 5 / 50 grade Avg 2 / 20 5' AFG Avg 4000
Drive Lanes 5 / 50 grade Avg n/a n/a n/a 5000
Parking Stalls 5 / 50 grade Avg n/a n/a n/a 5000
Outdoor Miscellaneous
Exterior Paths & Walkways 1 / 10 grade Avg n/a n/a n/a 4000
Guest Areas - Lobby
Lobby Entrance (day) 10 / 100 floor Avg 3 / 30 5' AFF Avg 3000
Lobby Entrance (night) 5 / 50 floor Avg 2 / 20 5' AFF Avg 3000
Service Desks (Registration,Concierge et
20 / 200 top desk Avg 5 / 50 top desk Avg 3000
c)
Lobby Guest Circulation 2 / 20 floor Avg n/a n/a n/a 3000

2500-236 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

Guestroom Corridor at Guestroom Entranc floor under door l

10 /100 Avg n/a n/a n/a 3000
es - Under Door ock
Guestroom Corridor at Guestroom Entranc
15 / 150 door Lock Avg n/a n/a n/a 3000
es - door lock

Guestroom Corridor Middle 2 / 20 floor Min 2 /20 5' AFF Avg 3000

Restrooms (inside partitions) 5 / 50 floor Avg 3 / 30 3-5' AFF Avg 4000

Restrooms (countertop) 15 / 150 at counter top Avg 20 / 200 3-5' AFF Avg 4000
Exit Stairs (typical) 5 / 50 floor Avg 3 / 30 5' AFF Avg 4000
Elevators - lobby 5 / 50 floor Avg 3 / 30 5' AFF Avg 4000
Elevators - cab interior 5 / 50 floor Avg 3 / 30 5' AFF Avg 4000
Food and Beverage Outlets
Dining - Casual 10 / 100 table Avg 5 / 50 4' AFF Avg 3000
Dining - Fine 3 / 30 table Avg 1 / 10 4' AFF Avg 2700
Dining - 3 meal breakfast 10 / 100 table Avg 3 /30 4' AFF Avg 3000
Dining - 3 meal lunch 5 / 50 table Avg 2 / 20 4' AFF Avg 3000
Dining - 3 meal dinner 3 / 30 table Avg 1 / 10 4' AFF Avg 3000
Café / Grab & Go 10 /100 table Avg 3 / 30 4' AFF Avg 3000
Lounge / Bar 4 / 40 bar top Avg 1.5 / 3 3-5' AFF Avg 2700
Lounge - Bar 10 / 100 table Avg 5.5 / 11 5' AFF Avg 2700
Lounge - Reading / Work Areas 15 / 150 table Avg 5.5 / 11 4' AFF Avg 2700
Lounge - Social / Waiting Areas 10 /100 floor Avg 5.5 / 11 5' AFF Avg 2700
Executive Lounge 10 /100 table Avg 3 / 30 4' AFF Avg 3000

Commercial Facilities

Specialty retailer - circulation 15 / 150 floor Avg 5 / 50 5' AFF Avg 4000
Specialty retailer - general retail 40 / 400 floor Avg 15 / 150 3-5' AFF Avg 4000

Specialty retailer - feature displays 120 / 1200 floor Avg 75 / 750 3-5' AFF Avg 4000

Specialty retailer - Perimeter na na na 40 / 400 5' AFF Avg 4000

Business Center - Computer 15 / 150 table Avg 5 / 50 3' AFF Avg 3000
Business Center - Print Area 30 / 300 table Avg 7.5 / 75 3' AFF Avg 3000

2500-237 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

Business Center - Informal Mtg Area 7.5 / 75 table Avg 4 / 40 4' AFF Avg 3000

Guest Laundry 30 / 300 floor Avg 15 / 150 3-5' AFF Avg 4000
Vending Room /Ice Room 10 / 100 floor Avg 10 / 100 3-5' AFF Avg 4000
SPA - Treatment Rooms 1 / 10 floor Avg n/a n/a n/a 2700
SPA - Changing Rooms 5 / 50 floor Avg 10 / 100 5' AFF Avg 2700
SPA - Make-up Stations 30 / 300 floor Avg 30 / 300 4' AFF Avg 2700
SPA - Manicures (hand rest) 50 / 500 hand rest Avg 15 / 150 4' AFF Avg 2700
SPA - Pedicures (foot rest) 50 / 500 foot rest Avg 15 / 150 4' AFF Avg 2700
SPA - Salon (Barber) 50 / 500 4' AFF Avg 30 / 300 4' AFF Avg 2700
Meeting Facilities
Pre-Function Area - Circulation 5 / 50 floor Avg 1.5 / 15 5' AFF Avg 3000

Pre-Function Area - No Event Off Hrs 5 / 50 floor Avg 1.5 / 15 5' AFF Avg 3000

Pre-Function Area - Regististration Table 20 / 200 table Avg 3 / 30 4' AFF Avg 3000

Pre-Function Area - Social Function 10 / 100 floor Avg 4 / 40 4' AFF Avg 3000
Ballrooms - Casual 20 / 200 floor Avg 5 / 50 4' AFF Avg 3000
Ballrooms - Formal (Business) 15 / 150 floor Avg 4 / 40 4' AFF Avg 3000
Ballrooms - Formal (Evening) 7.5 / 75 floor Avg 2 / 20 4' AFF Avg 3000
Ballrooms - Exhibition (show) 50 / 500 floor Avg 20 / 200 3' AFF Avg 4000
Meeting Rooms/Boardroom 40 / 400 table Avg 15 / 150 4' AFF Avg 3000
Recreational Areas

Swimming Pool/Whirlpool (Deck/Indoor) 15 / 150 floor Avg 2 / 20 5' AFF Avg 4000

Swimming Pool/Whirlpool (Outdoor) 2 / 20 grade Avg 0.6 / 6 5' AFG Avg 4000

Locker Room (general) 10 / 100 floor Avg 3 / 30 3-5' AFF Avg 4000
Locker Room (Countertop) 2 / 20 counter Avg 20 / 200 3-5' AFF Avg 4000
Locker Room - top plumbing fix 10 / 100 top of fixture Avg 3 / 30 3-5' AFF Avg 4000
Locker Room - Showers 10 / 100 floor Avg 5 / 50 3-5' AFF Avg 4000
Fitness Center - Aerobics 40 / 400 floor Avg 4 / 40 3-5' AFF Avg 4000
Fitness Center - Strength Trng 40 / 400 floor Avg 15 / 150 3-5' AFF Avg 4000

2500-238 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

Fitness Center - Yoga 15 / 150 floor Avg 10 / 100 3-5' AFF Avg 4000
Fitness Center - Personal Trng 40 / 400 floor Avg 15 / 150 3-5' AFF Avg 4000
Guestrooms/Suites
Floor (general) 2 / 20 floor Avg n/a n/a n/a 2700
Pillow (reading) 20 / 200 at pillow Avg 10 / 100 3' AFF Avg 2700
Tabletops/Counters 20 / 200 table Avg n/a n/a n/a 2700
Seating Areas (Casual) 15 / 150 2'6" AFF Avg 5 / 50 3-5' AFF Avg 2700
Closet (dedicated or foyer source) 10 / 100 shelf face / 6' AFF Avg 5 / 50 shelf face Avg 2700
Entrance / Foyer 5 / 50 floor Avg 1 / 10 5' AFF Avg 2700
Desk 20 / 200 desk Avg 3 / 30 4' AFF Avg 2700
Dining Table 20 / 200 table top Avg 3 / 30 4' AFF Avg 2700
Kitchenette 50 / 500 prep surf Min 20 / 200 prep surf Avg 2700
Guest Bathrooms
Vanity Top 40 / 400 vanity top Avg 30 / 300 5' AFF Avg 3000

Tub/Shower (with shower curtain closed) 5 / 50 tub Avg 2 / 20 3-5' AFF Avg 3000

Water Closet Seat 20 / 200 toilet seat Avg 1.5 / 15 3-5' AFF Avg 3000
Back of the House Areas

Office - Reading / Writing (8-10 pt font) 30 / 300 floor Avg 7.5 / 75 4' AFF Avg 4000

Service Area Circulation 5 / 50 floor Avg 3 / 30 5' AFF Avg 4000

Kitchen - Food Prep 50 / 500 surface Min 20 / 200 surface Avg 4000
Kitchen - Dishwashing 20 / 200 counter Min 10 / 100 4' AFF Avg 4000

Kitchen - Food storage Refrigerated & Non 10 / 100 floor Min 3 / 30 3-5' AFF Avg 4000

Kitchen - Storage Wares 20 / 200 floor Min 10 / 100 3-5' AFF Avg 4000
Cashier 20 / 200 counter Avg 7.5 / 75 5' AFF Avg 4000
Employee Cafeteria 20 / 200 table Avg 5 / 50 4' AFF Avg 4000
Storage Rooms - Freq Use 10 / 100 floor Avg 3 / 30 4' AFF Avg 4000
Storage Rooms - Infreq Use 5 / 50 floor Avg 2 / 20 4' AFF Avg 4000
Electrical Closets 10 / 100 floor Avg 10 / 100 5' AFF Avg 4000
Mechanical / Elec Rooms 20 / 200 floor Avg 10 / 100 5' AFF Avg 4000

2500-239 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

Computer Room 20 / 200 floor Avg 20 / 200 5' AFF Avg 4000
Janitor Closet 10 / 100 floor Avg 3 / 30 4' AFF Avg 4000
Laundry / Linen room 30 / 300 floor Avg 15 / 150 3-5' AFF Avg 4000
Receiving/Trash Area - Dock 20 / 200 floor Avg 3 / 30 4' AFF Avg 4000
Receiving/Trash Area - Receiving 30 / 300 floor Avg 10 / 100 4' AFF Avg 4000
Valet 10 / 100 floor Avg 5 / 50 5' AFF Avg 4000
2514.08.J Lighting
2514.08.J.1 Not Applicable to this Brand
2514.08.J.2 Surface mount strip fluorescent fixtures are not permitted (including vending, guest laundry, business center, etc.).
2514.08.K Power Density and Lighting Efficiency
2514.08.K.1 Comply with ASHRAE Standard 90.1 (www.ashrae.org) or applicable Energy Codes. Submit written documentation to Hilton to show compliance
with the applicable energy codes and that all fixtures are UL listed.
2514.08.K.2 All lighting must meet Correlated Color Temperature (CCT) of 2700-3000 Kelvin and Color Rendering Index (CRI) minimum of 80.
2514.08.L Controls
Europe | Middle East and Africa: Controls
Exterior Lighting: Refer to section 2501.08.H
Public Restrooms: Refer to section 2503.00.N.1
Sundries/Gift Shop: Refer to section 2506.01.L
Vending Area: Refer to section 2506.03.J
Fitness Centre: Refer to section 2508.01.M
Pool/Whirlpool: Refer to section 2508.03.T.3
2514.08.L.1 Not Applicable to this Brand
2514.08.L.2 Service corridors: Switch from local control panels whenever practical.
Europe | Middle East and Africa: Service corridors: Light switch/es located in electrical room.
2514.08.L.3 Lobby: switch from control panels or controlling dimmer.
Europe | Middle East and Africa: Lobby: switch from control panels or controlling dimmer. Refer to section 2502.02.M for additional lighting
control requirements.
2514.08.L.4 Restaurants, pre-function, ballrooms/meeting rooms, lobby and spa: dimmer control with local bypass switching.
Europe | Middle East and Africa: Restaurants/meeting rooms/boardrooms: dimmer control with local bypass switching. Refer to sections
2504.03.S, 2507.02.R and 2507.03.I for additional control requirements.
2514.08.L.5 General interior lighting: switch locally

2500-240 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2514.08.L.6 Stairway and exit lights: switch from panels

Europe | Middle East and Africa: Stairway and exit lights: Light switch/es located in electrical room.
2514.08.L.7 Guest corridors: switch at panel located in electrical closet
Europe | Middle East and Africa: Guest corridors: Light switch/es located in electrical room.
2514.08.L.8 Guest areas: control from back-of-house areas or with local switches accessible only to staff.
2514.08.L.9 Link dimmer panels with building automation system for monitoring and automated on/off switching functions for all or selected circuits.
2514.08.M BOH Electrical Lamp Protection
Back-of-house electrical lamps must be protected by lens or safety tube covers.
2514.08.N Not Applicable to this Brand
2514.08.O Motion-sensored Light Fixtures
Motion-sensored light fixtures are allowed in the back-of-house locked spaces. Motion-sensored light fixtures are not allowed in guestrooms unless
required by local code.
Asia Pacific: Motion-sensored light fixtures are allowed in the back-of-house locked spaces. Motion-sensored light fixtures are not allowed in
guestrooms unless required by local code. Motion-sensored light fixtures are allowed in fully closed guestroom closets.
Europe | Middle East and Africa: Motion-sensored light fixtures are allowed in the back-of-house locked spaces.
2514.08.P IP Ratings
Europe: IP Ratings
2514.08.P.1 Europe: Bathroom:
2514.08.P.1.a Europe: Zone 0 - Inside the bath or shower. Any fittings used here must be SELV (Separated Extra Low Voltage – max. 12 Volts) and have
a minimum rating of IPX5 (IP65) (protected against immersion in water – total immersion proof).
2514.08.P.1.b Europe: Zone 1 - Above the bath or shower to a height of 2.25 m. A minimum rating of IPX4 (IP44) is required. In this zone, if there is
likelihood of water jets being used for cleaning purposes, a minimum of IPX5 is required. Also, subject to IP rating, SELV or 240V luminaires
may be used in this zone; ff the fitting is 240 volts, a 30mA residual current device (RCD) must also be used to protect the circuit in this
zone.
2514.08.P.1.c Europe: Zone 2 - The area stretching to 0.6 m outside the bath or shower and above the bath or shower if over 2.25 m. An IP rating of at
least IPX4 (IP44) is required. In this zone, if there is likelihood of water jets being used for cleaning purposes, a minimum of IPX5 is required.
Also, subject to IP rating, SELV or 240V luminaires may be used in this zone. In addition, it is a good practice to also consider the area
around a washbasin (within a 60 cm radius of any tap) as Zone 2.
2514.08.P.1.d Europe: Outside the zones – anywhere outside zones 0, 1, and 2. Where water jets are not to be used for cleaning purposes, the general
rules of codes apply. There is no requirement for any lighting solutions to be protected against particles or solid objects, e.g. IPX4 – no IP
rating required.
2514.08.P.2 Europe: Externally:

2500-241 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2514.08.P.2.a Europe: Outdoor light fittings must have the following minimum IP ratings:
2514.08.P.2.a.1 Europe: All fittings must be IP23 rating, rainproof.
2514.08.P.2.a.2 Europe: IP44 rating must be installed where the fittings are subject to splashing water from sprinklers.
2514.08.P.2.a.3 Europe: IP45 rating or above must be installed in any external areas cleaned with pressure sprays.

2514.09 Technology
2514.09.A Wiring Requirements
Refer to Section 2518.00, Technology Wiring Standards, for specific requirements regarding voice, data, television and the Property Management
System wiring.
2514.09.B Telephone
2514.09.B.1 Comply with the specifications provided in Section 712.00 - Telephones.
2514.09.C Internet Access Location Requirements
Internet access must be provided in the following areas. The type of internet access listed must be provided as a minimum. Additional types are
allowed. See Section 710.00 - Internet Access for specific requirements.
2514.09.C.1 Guestrooms/Suites – wireless required; wired optional
2514.09.C.2 Lobby - wireless
2514.09.C.3 Meeting rooms – wireless and wired
2514.09.C.4 Boardroom – wireless and wired
2514.09.C.5 Business center – wireless and wired
2514.09.C.6 All restaurants – wireless
2514.09.C.7 Bar – wireless
2514.09.C.8 Buffet (if applicable) – wireless
2514.09.C.9 All public spaces – wireless
2514.09.C.10 Ballroom – wireless and wired
2514.09.C.11 Pre-function area – wireless and wired
2514.09.C.12 Pool – wireless
2514.09.C.13 Guest vending areas (if applicable) – wireless
2514.09.C.14 Executive lounge – wireless
2514.09.C.15 Not Applicable to this Brand
2514.09.C.16 Not Applicable to this Brand
2514.09.C.17 Fitness Center - wireless

2500-242 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2514.09.C.18 Function lawns, outside lounges & patios - wireless

2514.09.C.19 Team Member Back of House Areas
2514.09.D Television
2514.09.D.1 Televisions must comply with the specifications listed below and those provided in Section 713.00.
• Widescreen (16:9) HDTV screen
• At least 1080P vertical resolution
• Support MPEG4 decoding
• Digital tuners and/or decryption capable of receiving HD Free to Guest TV content in the country in which the hotel is located (e.g., QAM/DVB-
T/DVB-C/DVB-T2/MPEG-4/Pro:Idiom/Digital Rights Management).
• C.E./U.L. (CCC in China) listed for commercial/hospitality use.
• Televisions must not exceed seven years of age.
• Power and cable outlets and cords must be concealed from view behind the television or using cable management.
• Interactive Program Guide (IPG) is required in guestrooms. Connected Room satisfies this requirement.
United States: Televisions must comply with the specifications listed below and those provided in Section 713.00.
• Widescreen (16:9) HDTV screen• At least 1080P vertical resolution
• Support MPEG4 decoding
• Digital tuners and/or decryption capable of receiving HD Free to Guest TV content in the country in which the hotel is located (e.g., QAM/DVB-
T/DVB-C/DVB-T2/MPEG-4/Pro:Idiom/Digital Rights Management).
• C.E./U.L. (CCC in China) listed for commercial/hospitality use.
• All new televisions must be equipped with an MPI/MTI port.
• Televisions must not exceed seven years of age.
• Power and cable outlets and cords must be concealed from view behind the television or using cable management.
• Interactive Program Guide (IPG) is required in guestrooms. Connected Room satisfies this requirement.
2514.09.D.1.a Televisions must comply with the sizes listed below:
Lobby - Minimum 55" commercial HDTV
Bar - Must have at least one minimum 55" commercial HDTV. Additional TV's are optional and must be a minimum of 43" commercial HDTV.
Executive Lounge - Minimum 55" commercial HDTV
Boardroom - Minimum 55" commercial HDTV
Fitness Center - Minimum 49" commercial HDTV
Guestroom - Minimum 55" commercial HDTV. One-room suites require a minimum 65" commercial HDTV. Guestrooms with two TV's require
minimum 55" commercial HDTV in the bedroom and minimum 65" commercial HDTV in the parlor.
Kid's Club/Day Lounge - Minimum 49" commercial HDTV
Employee Breakroom - Minimum 49" commercial HDTV. Dependent upon size of room. The television must be easily viewable from all
locations. If the television is not easily viewable from all locations, hotel must install one or more additional televisions of the same size.
United States: Televisions must comply with the sizes listed below:
Lobby - Minimum 55" commercial HDTV

2500-243 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

Bar - Must have at least one minimum 55" commercial HDTV. Additional TV's are optional and must be a minimum of 43" commercial HDTV.
Executive Lounge - Minimum 55" commercial HDTV
Boardroom - Minimum 55" commercial HDTV
Fitness Center - Minimum 49" commercial HDTV
Guestroom - Minimum 55" commercial HDTV. One-room suites require a minimum 65" commercial HDTV. Guestrooms with two TV's require
minimum 55" commercial HDTV in the bedroom and minimum 65" commercial HDTV in the parlor. Internet Protocol TV (IPTV) is prohibited.
IPTV may be supported with the installation of Connected Room. Refer to the HDTV website (www.hiltonhdtv.com) for additional
information.
Kid's Club/Day Lounge - Minimum 49" commercial HDTV
Employee Breakroom - Minimum 49" commercial HDTV. Dependent upon size of room. The television must be easily viewable from all
locations. If the television is not easily viewable from all locations, hotel must install one or more additional televisions of the same size.
2514.09.D.2 Televisions must be connected to a master antenna system or cable that is capable of passing high definition (HD) content to all televisions.
2514.09.D.3 Guestroom televisions must be attached securely to a swivel base or mount. Refer to Section 713.00 for additional television requirements.
2514.09.D.4 Wall-mounted televisions are allowed on non-demising walls. If mounted on demising walls, it must be pre-approved and subject to sound
transmission studies. Sufficient blocking must be provided to ensure that the television/mount is not easily pulled off of the wall.
2514.09.D.5 Not Applicable to this Brand
2514.09.D.6 Not Applicable to this Brand
2514.09.D.7 If a set-top box is required with the television, it must be hidden from view and space for it included in the design of the furniture supporting the
television.
United States: Not Applicable to this Brand
2514.09.D.8 Not Applicable to this Brand
2514.09.D.9 Not Applicable to this Brand
2514.09.D.10 Connected Room will require the removal of all other video-on-demand (VOD), casting (e.g., Chromecast), and "over-the-top" (streaming)
content (e.g., Netflix, Hulu, Amazon Prime Video, etc.) services. Hotels that currently have these services are encouraged to remove them at
the time of contract or waiver expiration.

If the hotel provides on-demand content, the following standards apply:

ADULT CONTENT
Adult content is not permitted.
BLOCKED SERVICES
When on-demand content is available, system infrastructure must include functionality that allows guests to block some or all on-demand
content.
United States: Connected Room is the Brand-approved interactive services solution. Other video-on-demand (VOD), casting (e.g.,
Chromecast, Sonifi Staycast), or "over-the-top" (streaming) content (e.g., Netflix, Hulu, Amazon Prime Video, etc.) services are not permitted.

2500-244 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

Hotels that currently have these services must remove them at the time of contract or waiver expiration.

If the hotel provides on-demand content, the following standards apply:

ADULT CONTENT
Adult content is not permitted.
BLOCKED SERVICES
When on-demand content is available, system infrastructure must include functionality that allows guests to block some or all on-demand
content.
2514.09.E Sound System
2514.09.E.1 See Section 711.01 - Music System for detailed requirements. A high quality sound system is required in the following areas:
2514.09.E.1.a Not Applicable to this Brand
2514.09.E.1.b Porte cochere
2514.09.E.1.c Lobby
2514.09.E.1.d Not Applicable to this Brand
2514.09.E.1.e Not Applicable to this Brand
2514.09.E.1.f Not Applicable to this Brand
2514.09.E.1.g Not Applicable to this Brand
2514.09.E.1.h Not Applicable to this Brand
2514.09.E.1.i Public restrooms
2514.09.E.1.j All restaurants/ bars
2514.09.E.1.k Not Applicable to this Brand
2514.09.E.1.l Meeting rooms
2514.09.E.1.m Boardroom
2514.09.E.1.n Ballrooms
2514.09.E.1.o Pre-function area
2514.09.E.1.p Pool/whirlpool area
2514.09.E.1.q Passenger Elevator/Lifts Lobbies
2514.09.E.1.r Secondary guest entry points
2514.09.E.1.s Sundries shop
2514.09.E.1.t Business center (if over 100 ft²/10 m²; local on/off and volume control required)
2514.09.E.1.u Executive lounge

2500-245 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2514.09.E.1.v Fitness center

2514.09.E.1.w Spa
2514.09.E.1.x Americas | Asia Pacific | Europe: Salon
2514.09.E.1.y Ground floor corridors
2514.09.E.1.z Not Applicable to this Brand
2514.09.E.1.aa Not Applicable to this Brand
2514.09.E.1.bb Team Member Back of House Area
2514.09.E.2 System must have volume and zone controls that are located conveniently to the function area and concealed from guest views.
2514.09.E.3 Americas | Asia Pacific | Europe: System in the meeting rooms must be an interconnecting sound system.
2514.09.F Paging System
2514.09.F.1 A paging system is required in all guest areas including atriums, pre-function areas, ground floor corridors, restaurants, pool areas and lobby.
System must have volume and zone controls and be located at or near the hotel’s telephone operator station.
2514.09.G Emergency Communication
2514.09.G.1 All properties must have emergency telephones/communications.
2514.09.G.2 Dedicated emergency telephones are to be installed in the following areas:
2514.09.G.2.a Self-park parking garages -- one minimum per level
2514.09.G.2.b Within each elevator/lift including service elevators/lifts.
2514.09.G.2.c Spa treatment rooms
2514.09.G.2.d Spa locker rooms
2514.09.G.2.e Spa registration desk
2514.09.G.3 Not Applicable to this Brand
2514.09.G.4 Dedicated panic buttons are to be installed in the following areas:
2514.09.G.4.a Sauna
2514.09.G.4.b Steam Room
2514.09.G.4.c Cash handling areas
2514.09.G.4.d Areas of potential gas release
2514.09.G.4.e Front desk at each workstation
2514.09.H Two-Way Radio Communication
2514.09.H.1 A base station must be located within the security dispatch office (when provided) or alternately, will be placed at a constantly attended location
(telephone operators’ room or front desk for smaller hotels).

2500-246 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2514.09.H.2 All hotels over six stories or encompassing multiple buildings must be equipped with a repeater. The base station must be located in the security
dispatch office provided that this area is staffed on a continuous basis. If unachievable, an additional base station in the telephone room is
required.
2514.09.H.3 All base station communications equipment and repeater(s) must be connected to an emergency power supply or have sufficient battery backup
(four hours minimum).
2514.09.I Security Systems
2514.09.I.1 A security study must be performed on each hotel to verify requirements of such systems. Security devices and cameras must be recorded in a
secured area. CCTV camera systems, where provided, must be recorded and provided with an uninterruptible power system.
2514.09.I.2 Security Alarm System
2514.09.I.2.a Intruder detection systems must be compliant with all regional/national standards applicable and required to facilitate local law enforcement
attendance in the event of a qualified incident.
2514.09.I.2.b Manually activated silent alarms (money-clip or panic button) are required for the human resources office, front office, restaurant cashier
positions and other non-concessionaire fixed outlets handling cash. The signals from these devices are to be wired to an alarm annunciator
panel located at a constantly monitored position such as a security dispatch office or PBX. Signals must have the capability to go off
premises to a central station alarm monitoring service or law enforcement department, if available. Alarm annunciator must indicate the
location and type of alarm by visible and audible signal and have a printer to record the activity including date and time.
2514.09.I.2.c All alarm systems are to be connected to the building's emergency power supply or have sufficient battery backup (24 hours minimum to all
equipment).
2514.09.I.2.d Where the security dispatch office is not constantly attended or does not exist, additional remote alarm panels are to be installed at the PBX.
2514.09.I.2.e Security door contacts and silent alarm buttons will automatically activate the nearest camera into full event recording. Where the camera is a
PTZ it will automatically pan to this area and begin motion monitoring of the event.
2514.09.I.2.f Device activation will trigger on screen alerts via the CCTV monitoring station. Alerts will automatically associate with CCTV images where
applicable.
2514.09.I.3 Closed Circuit TV Surveillance System (CCTV)
2514.09.I.3.a Not Applicable to this Brand
2514.09.I.3.b Not Applicable to this Brand
2514.09.I.3.c Standards
2514.09.I.3.c.1 The system will be supported on a backbone incorporating individual routers and switches capable of TCP/IP networks. The system
design will include all necessary firewalls to prevent unwanted intrusion and will incorporate security level access.
2514.09.I.3.c.2 For an IP system, switches must be a minimum of 10/100 Base-T and incorporate Power Over Ethernet (POE) where appropriate. System
design must be in line with all relevant structured cabling parameters.
2514.09.I.3.c.3 The cameras will run over a Cat 6 horizontal network and a fiber backbone. Bandwidths and requirements will be designed in conjunction
with the structured wiring team within Hilton.

2500-247 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2514.09.I.3.c.4 The system will be capable of connection and access to a head end based in the security office and the system recording and control
platform will be installed allowing for 20 percent spare capacity in respect of both camera connection and video storage required.
2514.09.I.3.c.5 The CCTV system must be integrated into the intruder alarm system to give alarm indication and functions on the screen for door
activations, silent alarm activations as described in the intruder alarm section.
2514.09.I.3.c.6 The quantity and location of cameras will be site specific. They must meet the requirements identified for the standards given below.
2514.09.I.3.c.7 The minimum areas of the hotel to be provided with recorded surveillance by the hotel's closed circuit television system are:
2514.09.I.3.c.7.a Loading docks and receiving areas
2514.09.I.3.c.7.b Parking garages (when contiguous to the hotel) to capture both the vehicle license plate and view of the driver upon entry
2514.09.I.3.c.7.c Not Applicable to this Brand
2514.09.I.3.c.7.d Remote entrances
2514.09.I.3.c.7.e Passenger elevator/lift lobbies -- all non-guestroom levels
2514.09.I.3.c.7.f Porte cochere
2514.09.I.3.c.7.g Front desk
2514.09.I.3.c.7.h Safety deposit box area
2514.09.I.3.c.7.i Luggage room both inside and at the entrance to view entry and activity within the room
2514.09.I.3.c.7.j Game rooms and arcades
2514.09.I.3.c.7.k Computer/Telecom Room (placed outside the room covering the entry)
2514.09.I.3.c.7.l Cashiers (counting rooms)
2514.09.I.3.c.7.m Grade level exit doors (for newly constructed hotels or CCTV upgrades) doors shall record at 12 IPS at all times
2514.09.I.3.c.7.n At all ATM machines. Such cameras will be in addition to any camera included with the machine, and must be connected to the hotel
system. Camera must not focus on key pad.
2514.09.I.3.c.7.o Staff entry
2514.09.I.3.c.7.p Service elevator/lift lobbies - Service elevator landings that allow service to public areas (Cameras within elevators are allowed)
2514.09.I.3.c.7.q Additional locations may be required upon review by the Architecture and Construction Department.
2514.09.I.3.c.8 Europe:

The minimum areas of the hotel to be provided with monitored surveillance are:

a. Fitness center

b. Pool area

2500-248 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

c. All cash register areas

2514.09.I.3.c.9 The system design will ensure that the following parameters can be utilized to enable accurate identification of offenders and events.
2514.09.I.3.c.10 When selecting cameras and locations the following will be the minimum requirement:
2514.09.I.3.c.10.a All external pan tilt and zoom cameras must be capable of “identification” at a distance of 115'-0"/35 m and “recognition” at
312'-0"/95 m.
2514.09.I.3.c.10.b All static cameras must be capable of “recognition” at a distance of 26'-3"/8 m.
2514.09.I.3.c.10.c Each scenario is subject to minimum light levels as described by equipment manufacturers.
2514.09.I.3.c.10.d The guidance for the above parameters will be as defined below:
1. For identification, not less than 120 percent of screen height.
2. For recognition, not less than 50 percent of screen height.
3. For detection of intruders, not less than 10 percent of screen height.
4. For general monitoring, not less than 5 percent of screen height.

2514.09.I.3.c.11 Electrical power for cameras, DVR’s and monitors must be supplied from an emergency power circuit and, for new installations and
major upgrades, an uninterruptible/power supply. The UPS supplied must support the cameras, the monitors and the recorders during an
alarm state.
2514.09.I.3.c.12 Cameras must have the following features:
2514.09.I.3.c.12.a All cameras must produce color images under normal light conditions to enable accurate identification of offenders. Color rendition
(for new or replacement units).
2514.09.I.3.c.12.b All cameras must be day/night switching in areas susceptible to light level variances.
2514.09.I.3.c.12.c Weather proof (NEMA Type 3 (www.nema.org) or equal) housing when located in non-conditioned space.
2514.09.I.3.c.12.d Solid state digital circuitry.
2514.09.I.3.c.12.e All external public access doors must be fitted with cameras which enable clear, unobstructed images of all persons entering/exiting
the premises. Where practicable, these cameras must be mounted internally and externally to give face recognition and must be
mounted at a suitable height - looking towards, rather than down at the doorway. These cameras must be capable of producing
Identification standard images (a minimum of 500TVL resolution and 120 percent screen target height) at the monitor.
2514.09.I.3.c.12.f All internal cameras must be capable of producing recognition standard images (a minimum of 500TVL resolution and 50 percent
screen target height) at the monitor.
2514.09.I.3.c.12.g CCTV cameras must be fitted with robust anti-tamper housings.
2514.09.I.3.c.12.h All cameras must be a minimum standard of 500 TVL. They must have back light compensation and wide dynamic range
functionality.

2500-249 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2514.09.I.3.c.13 Minimum system performance required:

2514.09.I.3.c.13.a Analogue System - 4CIF Resolution at 6ips recorded + 12ips on alarm
2514.09.I.3.c.13.b IP System - D1 Resolution at 6ips recorded + 12ips on alarm
2514.09.I.3.c.13.c For larger/critical areas, megapixel must be considered and storage implications considered to adhere to the above.
2514.09.I.3.c.14 Digital/network video recorders must include the following features:
2514.09.I.3.c.14.a Digital recording format (for new or replacement units). On board or RAID type storage as required by application. In each case, the
storage medium must be expandable for future use.
2514.09.I.3.c.14.b Not Applicable to this Brand
2514.09.I.3.c.14.c Selectable recording speed from minimum record rate to real time at 15ips minimum.
2514.09.I.3.c.14.d Automatic "alarm command" speed-up that automatically switches from minimum record rate to real time upon alarm activation.
Time lapse must automatically resume when the alarm condition ceases or when a pre-selected time expires.
2514.09.I.3.c.14.e Not Applicable to this Brand
2514.09.I.3.c.14.f Programmable time for automatic on/off operation anytime during a 24 hour period.
2514.09.I.3.c.14.g On-screen recording data capability for information including time, date and recording speed.
2514.09.I.3.c.14.h High-speed visual search.
2514.09.I.3.c.14.i The recorder must be sized to record for 31 days. A calculation must be provided to show on a camera by camera basis how this
recorded storage will be met.
2514.09.I.3.c.14.j Where mega-pixel solutions are to be specified, storage and bandwidth implications must be considered and documented.
2514.09.I.3.c.15 Video monitors must include the following features:
2514.09.I.3.c.15.a Color rendition (for new or replacement units)
2514.09.I.3.c.15.b Additional monitors will also be housed within the back office behind reception and be capable of picking up all repeat images from
any camera.

2514.09.J Door Alarms

2514.09.J.1 Door alarm devices are to be installed to detect the opening of certain doors whose use is restricted to authorized personnel or specific times.
Door alarm devices (magnetic contacts) or motion detectors (infrared or ultrasonic detectors) are required for:
2514.09.J.1.a Stairway doors at the exit level from the hotel
2514.09.J.1.b All roof doors or hatches
2514.09.J.1.c General cashier's office
2514.09.J.1.d Primary food and beverage storeroom(s) and operating equipment storage
2514.09.J.1.e Middle East and Africa: Porte cochere (to monitor traffic and entrance activity)

2500-250 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2514.09.J.1.f
Grade level exit doors that open to the outside of the hotel:

1. Kitchen exit doors (local alarms must be added to deter use)

2. Meeting room doors

3. Back-of-house doors

Asia Pacific:

Grade level exit doors that open to the outside of the hotel:

1. Kitchen exit doors (local alarms must be added to deter use)

2. Back-of-house doors

2514.10 Guardrails
Provide guardrails at all grading differences over 42"/1.0 m. Railings must be a minimum of 42”/1.0 m in height and must have intermediate rails or
ornamental pattern such that a 4”/100 mm diameter sphere is not able to pass through and that children cannot climb (i.e. horizontal rails). Refer to
2516.05.D.1.
2514.11 Hazardous Materials
Materials are not allowed if they pose potential harm to guests or team members or to the environment. Materials are considered harmful if they have the
potential to fail in practice, either during their installation or during their life including long-term disposal or degradation. The following materials are not
recommended for use. They include, but are not limited to, the following:
2514.11.A Deleterious Materials
2514.11.A.1 Asbestos
2514.11.A.2 CFCs
2514.11.A.3 Crystalline silica
2514.11.A.4 Formaldehyde
2514.11.A.5 Lead
2514.11.A.6 Man-made mineral fibers
2514.11.A.7 Polychlorinated biphenyls (PCBs)

2500-251 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2514.11.A.8 Vermiculite
2514.11.A.9 Volatile organic compounds (VOCs)
2514.11.A.10 Wood preservatives
2514.11.A.11 Brick slips and brick panels
2514.11.A.12 Calcium chloride
2514.11.A.13 Calcium silicate brickwork
2514.11.A.14 Cem-fil
2514.11.A.15 High alumina cement (HAC) concrete
2514.11.A.16 Mundic
2514.11.A.17 Sea dredged aggregates
2514.11.A.18 Wood wool slabs or wood wool cement boards
2514.11.B Problematic Materials
2514.11.B.1 Cement fiber slates
2514.11.B.2 Composite panels
2514.11.B.3 Galvanized steel wall tiles
2514.11.B.4 Hollow clay pot floors
2514.11.B.5 Nickel sulphides
2514.11.B.6 RAAC planks
2514.11.B.7 Tesserae
2514.11.B.8 Thin stone panels
2514.11.C Other Materials
2514.11.C.1 Hair plaster
2514.11.C.2 Masonry and steel—coke breeze/furnace ash and filler joist construction, “Regent Street Disease”

2515.00 Furnishings, Fixtures and Equipment

Additional requirements for the guestrooms are located in Section 2510.00.
2515.00.A Soft Good/Casegood Replacement Cycles
For existing hotels, any soft good or casegood must be replaced when condition, design style and/or relevance warrants as determined by the Brand or
at the following ages (whichever comes first):

2500-252 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

> 7 years for soft goods (e.g., drapes, bedding, etc.)

> 14 years for furniture, fixtures and equipment
2515.01 Furniture
2515.01.A Soft Good/Casegood Replacement Cycles
Furniture and its hardware must be manufacturer's commercial furniture or better.
2515.01.B Furniture
2515.01.B.1 Not Applicable to this Brand
2515.01.B.2 General Construction
2515.01.B.2.a Joints must be splined, mortised and tenoned, tongued or doweled, or full length blocked, glued and screwed in two directions, following the
best practice of commercial construction. All work must be carefully corner-blocked, well fitted, glued and reinforced with wood screws.
2515.01.B.2.b All excess glue must be cleaned from surfaces exposed during normal use.
2515.01.B.2.c All structural members must be glued and screwed in place.
2515.01.B.2.d All screws must be turned in, in such a way as to not strip the hole or the screw head, and not split or swell the joining member.
2515.01.B.2.e All plastic laminate tops must be surfaced with high pressure laminate with a minimum 45 lb/20 kg density industrial grade particle board
core with fine face particles and proper backing sheet to prevent warping. Tops must be laminated using contact, semi-rigid (PVAC) or rigid
(ureas, resorcinol) adhesives to provide for type two bonding. All plastic laminate tops must be an exact match to the veneers. A sample
must be presented to Hilton for approval.
2515.01.B.2.f All post laminated veneer edges must be 3-ply face/double crossed veneer construction, no less than 1.3 mm thickness.
2515.01.B.2.g Solid wood panels must float within the frames of doors or drawer fronts.
2515.01.B.2.h Off-the-floor cases over 60”/1.5 m in length must have turn-buckles or center support.
2515.01.B.2.i Caster blocks are to be glued and attached with screws.
2515.01.B.2.j Double lagged leg bolts and leg stretchers must be utilized on all desks.
2515.01.B.2.k Where natural stone, granite or similar approved tops are specified, a sub-top of 1/2"/12.0 mm (minimum) plywood must be provided.
2515.01.B.2.l Where glass tops are used, they must be securely fitted to the base and must not be loose.
2515.01.B.2.m If a casegood is sitting on the floor, it must have a closed base; if a casegood has legs, it must have minimum clearance of 8"/200 mm. If a
toe kick is used, a high pressure laminate must be specified.
2515.01.B.3 Material Requirements
2515.01.B.3.a Endangered wood species are not permitted.
2515.01.B.3.b Casegoods must be of good quality with solid timber edge bands, veneered interiors, etc. and kiln dried with minimum moisture levels
depending on species.

2500-253 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2515.01.B.3.c Exposed veneer surfaces must be select sliced hardwood, and must be carefully matched as to pattern and color. Type or species of veneer
must be spelled out on all factory quotes. All face veneers and balancing back veneers must be applied with waterproof glue under
controlled pressure.
2515.01.B.3.d Americas | Asia Pacific | Middle East and Africa: Minimum veneer thickness is 0.06 cm/0.61 mm.
Europe: Minimum veneer thickness is 0.05 cm/0.51 mm.
2515.01.B.3.e To control and contain veneer checking, all crossbands for fancy-faced plywood must have uniform multi-directional strengths.
2515.01.B.3.f Back panels must be glued and securely fastened by screws or gun staples. Fasteners must be flush with outside back and must not swell,
split or protrude through finished surfaces.
2515.01.B.3.g Optional wooden dust bottoms must have one good side, with the good side exposed when the drawer is removed.
2515.01.B.3.h Top edges of drawer sides and backs must be sanded flat with beveled edges and rounded bottom and covered with a clear sealer coat and
finished with a catalyzed top coat. Discoloration, mineral streaks and excessive machine marks will not be permitted. Glued-up stock must
match in color.
2515.01.B.3.i Drawers must be well sealed on the inside backs, fronts, side partitions, bottoms, outside sides and backs. They must be free of dirt, dust,
glue or any foreign matter prior to rubbing, waxed with the required material and wiped dry to remove sand and sealer dust. Manufacturer to
provide heavy duty commercial ball bearing drawer glides with stops at 2/3 the depth of the drawer.
2515.01.B.3.j Dovetails must be well glued, fitted, puttied if necessary, and sanded.
2515.01.B.3.k Drawers must have hardwood or 7-ply veneer sides and backs finished smooth with a clear sealer coat and a catalyzed top coat. All joints
must be multi dovetail or linear (French) dovetail. Drawer bottoms must be plywood, and in all cases must be contained in dadoes on all four
sides; glue-blocked in place to assure continuing squareness. Drawer inside must be stained and finished with a catalyzed top coat. Drawer
glides must be soft closing.
2515.01.B.3.l All exposed metal must be of a gauge appropriate to piece and have no visible welded joints. Metal finishes must have clear enamel matte
coating, clear rust inhibitor, baked enamel, or powder coated finish for humidity protection to prevent rust and corrosion. Manufacturer to
ensure materials are non-corrosive and suitable for use in high humidity and salt air locations as required.
2515.01.B.3.l.1 Wood particleboard cores must conform to commercial standards Type I, Grade B, Class II.
2515.01.B.3.l.2 Tops must be particle board if they are core or veneer banded on all four edges and do not have an unsupported span of more than
25"/635 mm. Tops with unsupported spans of 30”/760 mm or more must have anti-snag strips or backing sheets.
2515.01.B.3.l.3 No exposed particle board will be allowed in any furnishings. This includes routed and stained edges on tops.
2515.01.B.3.l.4 Lock-mitered cases must have core bands on fronts and backs of particle board.
2515.01.B.3.l.5 Particle board is allowed to be used in doors if it is banded on four sides.
2515.01.B.3.l.6 Hardware must have applied rust-proof and tarnish-proof sealers.
2515.01.B.3.m The hardwood plywood must be constructed as specified. Bondage must be Type 2 or better, and face and back veneers must not be less
than 1/32”/79 mm to 1/42”/56 mm thick before sanding. When face and back veneers are not of the same species, the two veneers must be
of the same density and thickness.

2500-254 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2515.01.B.3.n Face veneers must be Grade 1 flat cut quartered veneers. All face veneers in one panel must be matched for color and grain to present a
uniform appearance. This requirement applies to all paneled surfaces which can be viewed in normal position of use and, in addition, the
back of the desk, top side of shelves and the interior of bookcases and various other visible compartments and surfaces.
2515.01.B.3.o Face side of drawer bottoms or mirror backs and various other unexposed surfaces must be Grade II or better, and may be rotary cut
veneers.
2515.01.B.3.p Veneer cores must be Grade II or better and any voids at panel edges must be fitted. The entire exposed edge of the core must be banded
with the same kind of wood as other exposed parts.
2515.01.B.3.q Back of drawer bottoms must be Grade III or better. Lumber core panels must be regular grade except that no butt joints or knots in excess
of 1.2”/12.5mm diameter will be permitted.
2515.01.B.3.r Crossbands must not be less than 1/32”/79 mm thick and must be Grade II or better.
2515.01.B.3.s Crossbands, veneer cores and lumber cores must be of medium or low-density wood.
2515.01.B.3.t Asia Pacific | Europe | Middle East and Africa: All toe kicks must be permanent & strong.
North America: All toe kicks require a high pressure laminate.
2515.01.B.3.u Rattan/Wicker: Skin off is required to allow stain to be absorbed evenly and lacquer to protect the finish. Skin on is a natural finish and
requires a sealer to maintain natural color.
2515.01.B.4 Workmanship
2515.01.B.4.a Doors must be free of rattle, squeaking, warp or rubbing. All doors must be approximately uniform in clearance. All catches must be properly
aligned and installed.
2515.01.B.4.b Drawers must have free-running action with no binding or sticking. Drawers with side mounted metal glides must operate freely with no
squeaking or rattling and be well lubricated. Drawer guides and runners must be securely fastened and properly positioned to assure correct
drawer alignment. Drawer glides must be soft closing.
2515.01.B.4.c Route lines, cut-outs or grooves must be smoothly machine and/or sanded. Shapes, carvings and 'U' cuts are to be finished smoothly with
no visible unfinished or rough areas.
2515.01.B.4.d Drawer interiors and storage compartments are to be sanded smooth and free of glue or finish runs and PVC bonded to prevent moisture
absorption. Sides, ends and bottoms are to be free of splinters, snags, slivers, staples, nails and screws.
2515.01.B.4.e All hardware, such as hinges, pulls, latches, catches, glides, etc., must be attached so that they fit and operate properly and serve their
purposes during transit and use.
2515.01.B.4.f Mitered corners are to be square, flush, tight and well glued.
2515.01.B.4.g Interior screws must be flush or countersunk with the surface of the part where used.
2515.01.B.4.h All glides, casters and ferrules must be properly attached so as to remain permanently in place at all times and capped.
2515.01.B.4.i Face-nailed molding and overlaps must be nailed as inconspicuously as possible with nails countersunk and filled. Back nailing must be
used whenever possible.

2500-255 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2515.01.B.4.j All cane must be applied straight with no broken or loose strands and must be smooth after rubbing.
2515.01.B.4.k All items furnished under this section must be guaranteed against manufacturing defects in workmanship and materials. Repairs of such
defects during the first year, after final completion and acceptance, must be made by the manufacturer at their cost and expense, without
charge to the purchaser or hotel. All such replacements and repairs must be made at one time and at hours mutually satisfactory to both
franchisee and factory.
2515.01.B.4.l Not Applicable to this Brand
2515.01.B.4.m All dining tables must have adjustable glides.
2515.01.B.5 Appearance and Finish
2515.01.B.5.a Color of like finishes must be color-fast, uniform and compatible between pieces manufactured in the same plant; between pieces made in
various plants, and from one production cut to another.
2515.01.B.5.b Each finishing material must be formulated and individually batch-checked to insure compatibility with the batch and every other material
used to produce a color-fast finishing system.
2515.01.B.5.c Distressing, shading, highlighting and spatter in any one group must be consistent and uniform between pieces and plants and from one cut
to another.
2515.01.B.5.d Interior surfaces of compartments and drawers must be free of dirt, dust, shavings or any foreign matter before finishing.
2515.01.B.5.e Finish must be rubbed to required smoothness and sheen and must be sufficiently dry to prevent marring or printing on the surface when
packed. Finishes rubbed through are not acceptable.
2515.01.B.5.f Edges and backs of doors and drawers must be finished to be compatible with exterior.
2515.01.B.5.g Excess pumice, oil, wax and rubbing compound must be wiped clean after rubbing.
2515.01.B.5.h Finishing:
2515.01.B.5.h.1 Spray with stain and/or washcoat and/or toner.
2515.01.B.5.h.2 Spray with filler as required to properly fill wood pores, remove all excess filler and allow to dry.
2515.01.B.5.h.3 Spray with sealer of not less than 16 to 20 percent solid content.
2515.01.B.5.h.4 Sand sealer smooth, finishing with paper.
2515.01.B.5.h.5 Shade with shading stain as required to obtain uniform color and effect.
2515.01.B.5.h.6 Glaze when required for effect and wipe.
2515.01.B.5.h.7 Spray two coats of moisture-resistant catalyzed finish.
2515.01.B.5.h.8 Rub with steel wool, wet or dry finishing paper, wax and wipe clean as desired for the required sheen specified.
2515.01.B.5.h.9 Clean laminate surfaces with cleaning agents and wipe dry.

2500-256 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2515.01.B.5.h.10 Finishing must be performed according to local guidelines of Finish System Standards for a 'Premium Grade' better in the US or
custom grade quality in Asia Pacific and Europe. All wood must be finished with a commercial grade conversion lacquer finish to
withstand water and alcohol.
2515.01.B.5.h.11 For Closed Grain Woods, finishing steps must be as follows:
1. Vinyl Washcoat
2. Stain
3. Vinyl Sealer
4. Sand (220 Grit)
5. Top Coat
6. Top Coat

2515.01.B.5.h.12 For Open Grain Woods, finishing steps must be as follows:

1. Stain
2. Vinyl Sealer
3. Sand (220 Grit)
4. Top Coat
5. Top Coat
2515.01.B.5.i Lacquer painted surfaces are not allowed.
2515.01.B.5.j Lacquer Finishes
2515.01.B.5.j.1 Polyurethane Lacquer
2515.01.B.5.j.1.a The use of polyurethane lacquer (PU) is required when there is no glass, stone or laminate top. This finish is for interior use only, as
to maintain the appearance of the piece for a minimum of ten years.
2515.01.B.5.j.1.a.1 PU 100 Gloss - This finish is a polyurethane Clear Lacquer with a H99-03 (NY)Polyfunctional Isocyanurate Hardner leaving a
clear gloss of greater than 90 degrees.
2515.01.B.5.j.1.a.2 PU 50 Matt - This finish is a Polyurethane Satin Clear Lacquer with a 98- HO Polyfunctional Isocyanurate Hardner leaving a
milky appearance with a gloss of 45-50 degrees.
2515.01.B.5.j.2 Catalyzed Lacquer
2515.01.B.5.j.2.a They are a two part system, the lacquer and the catalyst. A post cat conversion varnish is the standard of the industry for most
cabinetry. It is a hard, durable and chemical resistant finish. It is slower to dry than a pre cat or nitrocellulose lacquer. But because
there is a high catalyst ratio it will cure to about 85 percent within a 24 hour period. You must use it in a controlled environment. It
needs to be greater than 65° F/18° C to be used, otherwise it will fail to crosslink properly and you will get a much reduced durability.
Catalyzed Lacquer is a solvent based finish that has cross-linking properties to form a more durable surface.
2515.01.B.5.j.2.a.1 Pre-catalyzed has the catalyst added at the factory, where with post-catalyzed, you add the catalyst at the time of use. Pre-cats
are generally a little slower in dry time and cure because the catalyst is not as powerful, or "hot." There are also blocker

2500-257 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

solvents in the lacquer that help prevent the chemical reaction from taking place in the can. This results in long pot lives, six
months or better, and no hassle with adding catalyst.
2515.01.B.5.j.2.a.2 Post-catalyzed lacquers dry and cure faster, and are better for high production uses.

2515.01.B.5.k Furniture must have the same quality finish on all sides.
2515.01.B.6 Performance
2515.01.B.6.a Drawers and doors must be fitted, properly aligned and must operate smoothly under various atmospheric conditions.
2515.01.B.6.b All doors, drawers, leg mechanisms, trays and other operating parts must be well fitted, properly aligned and operate smoothly without loose
or sloppy action.
2515.01.B.6.c Doors must not rub, rattle or be warped. Hinges must operate smoothly and quietly with no binding or other defect to affect performance.
2515.01.B.6.d All tops and structural members must be warp-free.
2515.01.B.6.e Hardware, both trim and functional, must be straight and firmly attached.
2515.01.B.6.f Europe: Casegoods must meet BS 475 part 7 (strength and durability) and FIRA 6250.
2515.01.C Upholstered Furniture
2515.01.C.1 Not Applicable to this Brand
2515.01.C.2 Not Applicable to this Brand
2515.01.C.3 Upholstered furniture may not be fully upholstered in vinyl. Vinyl is permitted on seats only. Vinyl welts are not allowed.
2515.01.C.4 Upholstered furniture must meet the following requirements:
2515.01.C.4.a Adhesive reinforced seams as necessary
2515.01.C.4.b Lined flounces
2515.01.C.4.c Sleeper deck flap
2515.01.C.4.d Non-corrosive rust proof zippers
2515.01.C.4.e Non-corrosive, heavy duty, nylon carpet glides to fit the footprint of the leg. The appropriate glides are required on all dining chairs and bar
stools to eliminate damage to the flooring material.
2515.01.C.4.f Components (fabric, decking material, filling/padding, welt cord and barrier material, if used) must be tested in accordance with local fire
regulations. Salt-base flame-retardant chemicals are not to be used.
2515.01.C.4.g All flame retardant certificates of compliance must be provided to the hotel for all components of the upholstered items.
2515.01.C.4.h Frame requirements:
2515.01.C.4.h.1 Joints are double doweled, glued and screwed.
Middle East and Africa: Joints are double doweled, glued and nailed.
2515.01.C.4.h.2 Corner blocked, gusseted, glued and screwed as necessary.

2500-258 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2515.01.C.4.h.3 Metal or sleigh base for some applications.

2515.01.C.4.i Seat spring requirements:
2515.01.C.4.i.1 Sinuous (No-sag) construction
2515.01.C.4.i.2 8 gauge spring wire
2515.01.C.4.i.3 4”/102 mm or less spacing on center
2515.01.C.4.i.4 Noise abating coated spring clips
2515.01.C.4.i.5 Lateral stabilizing wrapped edge wire
2515.01.C.4.i.6 2 oz. bonded polyester deck insulator
2515.01.C.4.i.7 Springs must be hand-tied, connecting insulated wire
2515.01.C.4.i.8 Universal springs must have lifetime guarantees
2515.01.C.4.j Back spring requirements:
2515.01.C.4.j.1 Sinuous (No-sag) construction
2515.01.C.4.j.2 11 or 12 gauge wire
2515.01.C.4.j.3 Lateral stabilizing wrapped edge wire
2515.01.C.4.j.4 Noise abating coated spring clips
2515.01.C.4.k Body padding requirements:
2515.01.C.4.k.1 1.8 density polyurethane of appropriate I.L.D. (Initial Load Deflection)
2515.01.C.4.k.2 Minimum of 2 oz. bonded polyester fiber
2515.01.C.4.l Seat cushion requirements:
2515.01.C.4.l.1
Guestrooms:

a. Seats: Minimum 1.8 density polyurethane with an I.L.D. (Initial Load Deflection) of 24-32 foam with a soft crown.

b. Back Cushions: 1.8 density polyurethane with an I.L.D. (Initial Load Deflection) of 18 I.L.D. foam.

2500-259 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2515.01.C.4.l.2
Public Areas:

a. Seats: Minimum 2.2 density polyurethane with an I.L.D. (Initial Load Deflection) of 24-32 foam with a soft crown.

b. Back Cushions: 1.8 density polyurethane with an I.L.D. (Initial Load Deflection) of 18 I.L.D. foam.

2515.01.C.4.l.3 Wherever urethane foam cushioning is utilized in seating, it must be combustion modified high resiliency (ICMR foam in the US and
CMHR in Europe).
2515.01.C.4.l.4 Cushions and back pillows must be poly-dacron and wrapped with muslin and must pass local, state, and federal code requirements.
Cushion covers must have security clips in US and non-corrosive zippers as required for cleaning ease.
2515.01.C.4.m Back pillow requirements:
2515.01.C.4.m.1 2.25 density high resilience polyurethane with an I.L.D. (Initial Load Deflection) of 18 I.L.D.
2515.01.C.4.m.2 Wrapped in polyester fiber or down proof bag enclosing non-bonded polyester fiber
2515.01.C.4.n Fabric requirements:
2515.01.C.4.n.1 Not Applicable to this Brand
2515.01.C.4.n.2 Stain resistant finish is required.
2515.01.C.4.n.3 Fabric backing must be acrylic, latex or knit.
2515.01.C.5 Upholstered furniture must be fully upholstered on all sides unless a decorative, wood-frame and/or arms are integral to the design, and finished
per 2515.01.B.5.
2515.01.C.6 Decorative Pillows insert must be microfiber; 0.7 denier hollow conjugated siliconized microfiber or finer than 1.3 denier.
2515.01.D Sofa Bed
2515.01.D.1 General Requirements
2515.01.D.1.a Americas | Europe: Solid double-doweled hardwood frame and platform base reinforced with metal with no protruding metal bars, springs
or casters under the bed with a standard bed height of 20”/508 mm with solid birch hardwood slats. Traditional eight-way, hand-tied
suspension is optional. Single coil springs are attached with links and hand-tied to each other for elasticity in the seat.
2515.01.D.1.b Asia Pacific: Heavy duty square tubular frame construction with solid birch hardwood slats made with America Northwestern hardwood and
a removable mattress platform. All components must meet or exceed regulatory guidelines.
2515.01.D.1.c High quality 4/4 kiln dried hardwood and laminate panel board construction with fasteners and reinforced mechanisms. Cushions must be 8
gauge sinuous construction with 1.8 # of highly resilient foam or 25 innersprings per cushion wrapped with Dacron.
2515.01.D.1.d All materials to meet or exceed CA TB – 117, TB-1633 and local regulatory guidelines.

2500-260 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2515.01.D.1.e Asia Pacific | Europe: Upholstered base must be concealed with appropriate material as per Technical Guide ensuring FR compliance.
Color of the base fabric must compliment the color of the upholstery.
2515.01.D.2 Sleeper Mechanism
2515.01.D.2.a Mechanism is a one-piece heavy gauge tubular steel.
2515.01.D.2.b No metal bars or springs under the bed.
2515.01.D.2.c Heavy duty square tubular frame construction.
2515.01.D.2.d Mattress platform must be removable.
2515.01.D.2.e Mechanism not to require lifting to exceed 1”/25 mm.
2515.01.D.2.f Mechanism must roll out on four heavy duty wheels.
2515.01.D.2.g Available Sizes:
60"/1.5 m width
52"/1.3 m width
2515.01.D.2.h 5 year warranty on mechanism
2515.01.D.3 Sleeper Mattress
2515.01.D.3.a
Mattress Options:

All sleeper mattresses must fit the sleeper sofa mechanism.

Heavy Duty Contract: 72”/1.82 m long, 5.25”/1.33 mm high, 294 coil count, 13 gauge steel wire, CFR TB 1632 and CFR TB 1633 compliant.

Pillow Top: 76”/1.93 m long, 8.5”/216 mm high with Z-coil construction.

Memory Foam: 80”/2.03 m long, 5"/125 mm high thick plush, premium high-density, fire retardant foam throughout entire mattress with no
coils or springs that is easily replaced through a concealed zipper cover.

2515.01.D.3.b Not Applicable to this Brand

2515.01.D.3.c Asia Pacific: Ticking must be quilted.
Europe | North America: Ticking made of Crypton fabric and used with standard flat sheets.
2515.01.D.3.d Mattress must be high grade 2.5 # density foam easily replaced through concealed zipper cover using standard size sheets.
2515.01.D.3.e Damask ticking fabric quilted to a layer of 1.5 oz. hypoallergenic fiber.
2515.01.D.3.f 1”/25 mm layer of 1.5 oz. hypo-allergenic densified fiber to be upholstered between quilted top panel and two pieces of ¼”/6.0 mm fiber
insulator pad.

2500-261 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2515.01.D.3.g 6”/150 mm premium innerspring unit, 4-turn contract spring unit made of 13.5 gauge wire coils.
2515.01.D.3.h Coil count: queen – 345, full – 299
2515.01.D.3.i Asia Pacific | Europe: High grade 2.5 density foam
2515.01.D.3.j Asia Pacific | Europe: Foam mattress must be easily replaced through concealed zipper.
2515.01.D.3.k Asia Pacific | Europe: Sleeping surface is 78"/198 cm long.
2515.01.E Outdoor Furniture
2515.01.E.1 All pool and balcony furniture used in high wind or coastal locations must be weighted and suitable for outdoor use.
Weight guidelines:
Chaise: 40 lbs/18.1 kg-50 lbs/22.7 kg
Dining Chair: 20 lbs/9.1 kg
Barstool: 20 lbs/9.1 kg
Dining Table Bases: 110 lbs/49.9 kg
Dining Table Tops: 50 lbs/22.7 kg
Tea Table Top and Base: 10 lbs/4.5 kg
2515.01.E.2 Frames/Table Bases
2515.01.E.2.a Metal Finishes: All outdoor furniture frames must be made of wrought aluminum, cast aluminum or steel; sealed; powder coat finish to avoid
corrosion and rusting.
2515.01.E.2.b Wood Finishes: If wood is used, the minimum wood used must be a natural premium teak (if intended to patina or age); sealed premium
teak (if original color is to be maintained); no other types of woods are acceptable.
2515.01.E.2.c Woven: Woven must consist of an all-weather product (i.e., A026 Polystrap) or polyurethane resin fibers; resistant to harsh weather; UV
rated.
2515.01.E.2.d Composite/Synthetic:
2515.01.E.2.d.1 Composite: woods must be made of Marine Grade Polymer (MGP)
2515.01.E.2.d.2 Synthetic: woods 100 percent recycled polyethylene plastic; pre-dyed coloring to avoid against fading; UV stabilizers; seat slats must
have slight flex for extra comfort.
2515.01.E.2.d.3 Polywood: Lumber must be made from high-density polyethylene (HDPE), UV-inhibited pigment systems, foaming compounds, and
selected process additives. The HDPE primary raw material must be derived from post-consumer bottle waste, such as milk and
detergent bottles or other HDPE post industrial material. This material must be cleaned by a decontamination process to a high purity
level, which removes contaminants such as food residue, paper, and adhesives. It must then compounded into a rigid board stock
material; with the resulting finished product containing over 90 percent recycled plastic by weight.
2515.01.E.3 Table Tops
2515.01.E.3.a Glass: Glass tops are not acceptable.

2500-262 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2515.01.E.3.b Wood: Wood tops must be sealed with a clear coat polyurethane.
2515.01.E.3.c Composite/Synthetic Wood:
2515.01.E.3.c.1 Composite: Woods must be made of Marine Grade Polymer (MGP)
2515.01.E.3.c.2 Synthetic: Woods 100 percent recycled polyethylene plastic; pre-dyed coloring to avoid against fading; UV stabilizers.
2515.01.E.3.d Stone: Stone tops must be sealed; with smooth edges and secured to the table base.
2515.01.E.3.e
Composite/Synthetic Stone:

Quarizz: This is an MDF center with a sealed concrete exterior; epoxy undercoat with Tiger Drylac top coat and is suitable for outdoor areas.

2515.01.E.3.f Acrylic: Requires a removable metal rim with diameter cross supports; minimum thickness of .22”/5.6 mm for tea tables; minimum .50”/12.7
mm for dining tables and of a textured pattern, as not to show scratches.
2515.01.E.4 Table Glides:
Outdoor tables exceeding 24”/600 mm must have heavy duty nylon (plastic not acceptable) adjustable glides that are weather resistant and
suitable for various types of flooring finishes.
2515.01.E.5 Cushions
2515.01.E.5.a Dacron Foam: minimum of 2.8 lb/1.3 kg density with a polyester cushion padding resistant to harsh weather conditions; quick drying; mildew
resistant; meets CAL TB Section 3; ASTM D 3675 Flame Spread; ASTM E 662 Smoke Density.
2515.01.E.5.b Dry Ease Foam: 50 ILD EZ-Dry Foam with pore size of 35 ppi; density 2.0 lbs./ft³ ; tensile 8.0 psi; elongation 25 percent; tear 2.0 lbs/in; IFD
25R (15” x 15” x 4”/375 mm x 375 mm x 100 mm) 50 lbs; 50 percent compression set at 15 percent.
2515.01.E.5.c Fabric : must be a solution dyed acrylic fabric; rated specifically for outdoor use; stain treatment; meets all regulatory guidelines.
2515.01.E.5.d Cushions: must be removable and have a non-corrosive, coordinating zipper; color must coordinate with complimentary fabric.
2515.01.E.6 Chaise lounges used in sandy areas are required to use a sleigh/sled style base frame.
2515.01.E.7 Lounge chairs must have a minimum seat height of 16.5"/420 mm.

2515.02 Fabrics
2515.02.A Fabric Selection Requirements
All fabric selections must meet the following:
2515.02.A.1 Be of heavy duty contract quality.
2515.02.A.2 Not Applicable to this Brand
2515.02.A.3 Comply with the following rub tests:

2500-263 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2515.02.A.3.a
Upholstery and pillow fabrics: 30,000 DR Wyzenbeeck or equivalent.

Canada | United States: Upholstery fabrics: 30,000 DR Wyzenbeeck or equivalent.

Pillow fabrics: must meet or exceed 15,000 DR Wyzenbeek, 20,000 Martindale or equivalent.
Europe | Middle East and Africa:

Guestroom upholstery fabrics: 40,000 (Martindale test), Public area upholstery fabrics: 45,000 (Martindale test)

2515.02.A.3.b Light fastness: 40 hours. Test method: A.A.T.C.C. (American Association of Textile Chemists and Colorists, www.aatcc.org/) or regional
testing.
Europe: Light fastness: ISO -105-B02 Grade 5
2515.02.A.4 Comply with the local fire regulations or the following, whichever is more stringent.
2515.02.A.4.a Interior drapery fabrics used must meet the following codes:
2515.02.A.4.a.1 Americas: NFPA 701
Asia Pacific | Middle East and Africa | United Kingdom: BS 5867 Part 2 Type B
Australia | New Zealand: AS 1530 Parts 2 & 3
China: GB 20286/GA 504
Europe: EN 13773; BS 5867 Part 2 Type B
2515.02.A.4.a.2 Proof of compliance is required by either a sewn-in manufacturer’s tag or a letter on file from the manufacturer.
Europe: Proof of compliance is required by either a sewn-in manufacturer’s tag or a letter on file from the manufacturer. Piling
certificates required.
2515.02.A.4.b Upholstery fabrics used must meet the following codes:
2515.02.A.4.b.1 Asia Pacific | Middle East and Africa: BS 5852 Part 2 Source 5
Australia | New Zealand: AS 3744-2, AS NZS 4088-1
China: GB 20286
Europe: EN 1021 Parts 1 & 2
Japan: JIS L 1091
North America: CAL 117/NFPA 260
South America: NFPA 260
United Kingdom: BS 5852 Part 2 Source 5/EN 1021 Parts 1 & 2
2515.02.A.4.c Decorative pillow and bed valance/skirt fabric used must meet the following codes:
2515.02.A.4.c.1 Asia Pacific | Europe | Middle East and Africa | South America: EN1021 Parts 1 & 2
Japan: EN1021 Parts 1 & 2 M2

2500-264 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

North America: CAL 117, NFPA 260/ UFAC Class 1 or NFPA 701.
United Kingdom: BS 7175
2515.02.A.5 Flame retardant certificates of compliance must be provided to the property.
Europe: Flame retardant and piling certificates of compliance must be provided to the property.
2515.02.A.6 Stain treatment is required on all upholstery and decorative pillow fabrics.
2515.02.A.7 Europe: All fabric runs must be of the same colour batch.
North America:

General Requirements

a. Headboard fabrics (not vinyls) must have a triple action finish or include three separate finishes: soil and stain release, stain repellency and
anti-microbial.

b. Upholstery fabrics (not vinyls) must have a dual action finish or include two separate finishes: soil and stain release and stain repellency.

c. Certificates must be provided for all treatments.

2515.02.A.8
Upholstery vinyls must be 100% polyvinyl chloride (PVC) or polyurethane (PU) faced vinyl. PU must come with testing to show that the product
exceeds ISO 1419 (Tropical Test Method C, 5 weeks).

a. Backings : Single direction knits and suede backing are not acceptable.

b. Stain resistance: Guestroom vinyl to exhibit durable stain resistance and release of stains from food, drinks and writing instruments using
common cleaning agents. Vinyl must demonstrate release of stains such as black coffee, red wine, ballpoint pen, mustard, iodine and denim
color transfer after being pressed into the surface at a load of one psi for one minute followed by an aging period of 24 hours. The minimal stain
rating following cleaning should be a 4.5 using the AATCC gray scale (5.0 = no change). The stain resistance must not be imparted using a
sacrificial top layer; rather, cleaning resistance must be repeatable and the appearance must not be changed by cleaning. These properties must
exist after 30,000 double rubs on the Wyzenbeek machine.

2515.03 Window Treatment

2515.03.A Window Treatment
2515.03.A.1 Window treatments are not required on transom, clerestory, pool (exterior windows), and fitness center (exterior windows). For security purposes
window treatments are not permitted on vision panels and/or side lights at Business Center, Guest Laundry, and Fitness Center entry doors.
2515.03.A.2 Wood plantation shutters are required to have an applied paint or catalyzed lacquer finish. Exposed wood is not allowed.

2500-265 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2515.03.A.3 Draperies must be constructed of material with a minimum width of 54”/1.37 m and a weight of 1.70 pounds per linear yard. All exposed edges
must be covered by drapery returns. All draperies must be 1/2"/12 mm off the finished floor.
2515.03.A.4 All batons must be heavy duty, minimum 3/8” diameter and installed on the front of panels 42"/1.07 m AFF in a color complimentary to the fabric.
2515.03.A.5 Public Areas
2515.03.A.5.a Public area windows must be covered with draperies, sheer curtains, and/or plantation blinds and/or wood plantation shutters (2”/50 mm
slats).
2515.03.A.5.b Not Applicable to this Brand
2515.03.A.5.c Vision panels and/or side lights at the entry door to public spaces are not to receive window treatments and must be left uncovered for
security purposes.
2515.03.A.5.d All windows in public areas must have a valance. The valance must be fabric or painted wood cornices.
Europe: All windows in public areas must have a valance or decorative curtain heading and pole. The valance must be fabric or painted
wood cornices.
2515.03.A.6 Not Applicable to this Brand
2515.03.A.7 Guestroom Window Treatment
2515.03.A.7.a Window treatments in typical guestrooms must include over drapery that is blackout lined and a decorative sheer or a decorative sheer over
colored blackouts. Three (3) pass blackout is required.
2515.03.A.7.b Window treatments must be custom-tabled for exact size. All selvages to be removed. All patterns must be horizontally & vertically matched.
2515.03.A.7.c Not Applicable to this Brand
2515.03.A.7.d Window treatments must have a 1/4"/6.0 mm clearance at the ceiling mount.
2515.03.A.7.e Bottom of window treatments must be ½”/12.0 mm clear above the finished floor; actual clearance may vary from 1/4"/6.0 mm to 1/2"/12.0
mm.
2515.03.A.7.f Not Applicable to this Brand
2515.03.A.7.g Americas: All window treatments must have a minimum of 4"/100 mm overlap.
Asia Pacific | Europe | Middle East and Africa: All drapery panels must overlap 3”/75 mm at points where panels meet to ensure no light
leakage as well as 3"/75 mm past all window edges. Where windows run the length of the wall, drapery must be velcroed to the wall length
to ensure blackout.
2515.03.A.7.h Not Applicable to this Brand
2515.03.A.7.i Top Treatment
2515.03.A.7.i.1 Fabric valances or cornices are not allowed; architectural details such as window pockets, soffits, crown moldings, etc., which conceal
the drapery hardware is required. Overlapping is required.
2515.03.A.7.j Over Drapery

2500-266 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2515.03.A.7.j.1 Over drapes must be full traversing, stationary side panels, or tied back, to complement the design format. All over drapery must be lined
with the exception of colored blackouts.
2515.03.A.7.j.2 Over drapery lined fullness must be twice the width of the opening when measured across the finished hem plus overlaps and returns.
This equates to 250 percent for Pinch Pleat drapery fabrication, 120 percent for sheer fabrication and 100 percent for Ripplefold drapery
fabrication.
2515.03.A.7.j.3 Not Applicable to this Brand
2515.03.A.7.j.4 Fabric for over drapery must be as follows:
2515.03.A.7.j.4.a 100 percent cotton, 100 percent polyester and 100 percent Trevira CS is acceptable. All polyester fabric to be of a low pill continuous
filament fiber.
2515.03.A.7.j.4.b Not Applicable to this Brand
2515.03.A.7.j.4.c Over drapery fabric used for side panels must be lined with blackout material or inherently act as blackout.
2515.03.A.7.j.4.d Drapery fabrics, excluding sheers and blackouts must maintain a minimum weight of 7 oz per linear yard based on 54"/1.37 m width.
2515.03.A.7.j.4.e Cotton at 180 (1.8 yd /lb) - 133 (1.33 yd /lb).
2515.03.A.7.j.4.f 100 percent polyester at 7-11 oz /yd based on 54"/1.37 m width (9 oz/yd preferred).
2515.03.A.7.k Blackout Drapery
2515.03.A.7.k.1 Fabric for blackout drapery must be as follows:
2515.03.A.7.k.1.a Three-pass soft blackout lining is the minimum requirement for guestrooms.
2515.03.A.7.k.1.b Color: White or ecru to outside, gray unfinished cotton mesh to inside. If over drapery is a light color, then blackout material must be
finished on both sides (three pass).
2515.03.A.7.k.1.c Fiber content: 70 percent polyester/30 percent cotton or 100 percent polyester with two foam passes to create blackout.
2515.03.A.7.k.1.d Thread count: 78 x 44 per square inch or equal.
2515.03.A.7.k.1.e A printed blackout drapery is allowed.
2515.03.A.7.k.2 Blackout drapery fullness must be twice the width of the opening when measured across the finished hem plus overlaps and returns.
This equates to 200 percent for Pinch Pleat drapery fabrication and 120 percent for Ripplefold drapery fabrication.
2515.03.A.7.k.3 Americas | Asia Pacific | Middle East and Africa: Three-Pass blackout lining is required for all separate blackout drapery and with
over drapery fabric which may be adversely affected from bleed-through of the unfinished gray side of a two pass blackout material. It
must comply with the following:
Europe: Blackout material laminated to over drapery is not allowed. Blackouts may be loose hung or may be fixed on full length Velcro
tabs/strips to primary curtains. The primary curtains must have a full blackout lining (3-pass), either sewn in or fixed in very neatly with
Velcro strips. It must comply with the following:
2515.03.A.7.k.3.a Weight: 1.16 yd/lb (48”/1.20 m wide) and 1.12 yd/lb (54”/1.37 m wide)

2500-267 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2515.03.A.7.k.3.b Color: White or ecru to outside, white or ivory to inside (NOTE: Other colors to inside may be acceptable depending on design.
Brand Management approval required.)
2515.03.A.7.k.3.c Fiber content and process: 100 percent polyester with three foam passes to create blackout.
2515.03.A.7.k.3.d Thread count: 78 x 54 per square inch or equal.
2515.03.A.7.l Side Panels
2515.03.A.7.l.1 Side panels must be 200 - 250 percent fullness. Finished widths of stationary side panels are 28″/71 cm (1-1/2 widths of 48″/1.20 m wide
fabric) and 30″/76 cm (1-1/2 widths of 54″/1.37 m wide fabric).
2515.03.A.7.m Sheers
2515.03.A.7.m.1 Sheer or casement drapery fullness must be 2-1/2 times the width of the opening when measured across the finished hem plus
overlaps and returns. This equates to 250 percent for Pinch Pleat drapery fabrication and 120 percent for Ripplefold drapery
fabrication.
Europe | Middle East and Africa: Sheer or casement drapery fullness must be 2-1/2 times the width of the opening when measured
across the finished hem plus overlaps and returns. This equates to 250 percent for Pinch Pleat drapery fabrication and 220 percent for
Ripplefold drapery fabrication.
2515.03.A.7.n Not Applicable to this Brand
2515.03.A.7.o Not Applicable to this Brand
2515.03.A.7.p Not Applicable to this Brand
2515.03.A.7.q Drapery Hardware
2515.03.A.7.q.1 All hardware must be affixed by drill and plug method. "Shot" installation is not allowed.
2515.03.A.7.q.2 Installation must be a two-track or three-track system.
2515.03.A.7.q.2.a Americas | Asia Pacific | Middle East and Africa: Three-track systems must have individual tracks for sheers, blackouts and
over drapery. When fixed side-hanging over drapes are used, short tracks or rods approximately equal in length to the over drapes
are required.
Europe: There must be a three-track system: rear track for sheers, front two for each curtain left/right. Plastic drapery rods are not
allowed.
2515.03.A.7.q.2.b Two-track installations must consist of individual rods for sheers and full-traverse over drapes with sewn-in blackout lining.
2515.03.A.7.q.3 Cordless hand-drawn track must be used.
2515.03.A.7.q.4 All draperies with lined and unlined headings must be pinned and hung evenly with non-corrosive heavy duty stainless steel hooks and/
or Microflex pins.
2515.03.A.7.q.5 Exposed drapery tracks are not allowed.
2515.03.A.7.q.6 All batons must be heavy duty and installed on the front of panels 42"/1.07 m AFF.

2500-268 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2515.03.A.7.q.7 All batons must be in a color complimentary to the fabric.

2515.03.A.7.q.8 Europe: Curtains and sheers (voiles) must be provided with 24”/600 mm pull rods.
2515.03.A.7.q.9 When used, roman valances must be attached by means of Velcro fastener; one part of which must be sewn to valance, one part of
which must be glued to the track. Ensure that there are no light leaks at the perimeter.
2515.03.A.7.q.10 Asia Pacific | Europe | Middle East and Africa: Electrical operated drapery and or shades/blinds are allowed.
2515.03.A.7.r Motorized Blinds
2515.03.A.7.r.1 Must be contract grade.
2515.03.A.7.r.2 Must be inside window mount.
2515.03.A.7.r.3 Must be 99% blackout.
2515.03.A.7.r.4 COM must be of contract grade and meet local fire regulations.
2515.03.A.7.r.5 No more than 1/16"/1.6 mm clearance is allowed on each side.
2515.03.A.7.r.6 Wall switch or remote controls are acceptable.
2515.03.A.7.s Manual Blinds
2515.03.A.7.s.1 Must be contract grade.
2515.03.A.7.s.2 Must be inside window mount.
2515.03.A.7.s.3 Must be 99% blackout.
2515.03.A.7.s.4 COM must be of contract grade and meet local fire regulations.
2515.03.A.7.s.5 No more than 1/16"/1.6 mm clearance is allowed on each side.
2515.03.A.7.s.6 Chain pulls must be secured at the bottom.
2515.03.A.7.s.7 Europe | Middle East and Africa: All blinds where installed, must comply with EN13120:2009+A1:2014, as supported by EN
16433:2014 and EN 16434:2014 for testing requirements.
2515.03.A.7.s.8 Europe | Middle East and Africa: Maximum cord and chain lengths must be followed.
2515.03.A.7.s.9 Europe | Middle East and Africa: The definition of blinds includes venetian blinds, roller blinds, vertical blinds and pleated blinds, but
also honeycomb blinds, Roman shades, Austrian/Festoon blinds, panel blinds, plantation shutters and roll-up blinds
2515.03.A.7.s.10 Europe | Middle East and Africa: All blinds must be "safe by design" or supplied with the appropriate child safety devices installed
which will either break under pressure, tension the cord or chain or provide the facility to store cord(s) out of reach.
2515.03.A.7.s.11 Europe | Middle East and Africa: The safety device must be installed at the point of the manufacture, and must be installed by
professional installers.
2515.03.A.7.s.12 Europe | Middle East and Africa: All blinds must carry safety warnings.

2515.04 Top Surfaces

2500-269 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2515.04.A Top Surfaces Definition

Top surfaces are all tabletops or countertops or other horizontal interior architectural element that people can touch.
2515.04.B Top Surface Material Requirements
Materials used must meet the performance criteria that follows:
2515.04.B.1 Structural integrity as required for intended use without deflection
2515.04.B.2 Solid, non-porous material or veneer without exposed veneer edges
2515.04.B.3 Impact and scratch resistant
2515.04.B.4 Resistant to damage from standing water
2515.04.B.5 Non-corrosive material
2515.04.B.6 Washable with standard non-toxic housekeeping chemicals
2515.04.B.7 Marble must be 3/4"/20 mm thick with polished edges on exposed sides and must have a tuff skin protective coating.
2515.04.B.8 Countertop materials used in food preparation and serving areas must be resistant to damage from heat.
2515.04.C Fully Supported Tempered Glass Surfaces
Tempered glass surfaces must be a minimum of ¼”/6.0 mm when fully supported.
2515.04.D Unsupported Tempered Glass Surfaces
Tempered glass surfaces must be 3/8”/10.0 mm– ½”/12.0 mm when not fully supported.
2515.04.E Overall Top Surface
An overall top surface minimum thickness of ¾”/19 mm is required when a laminate top is used.
2515.04.F Porous Stone Tops
All porous stone tops must be properly sealed upon installation. The use of a tuff skin sealer or an equivalent is required.
2515.04.G Fixed Glass & Bumpers
Glass must be fixed. Provide clear acrylic bumpers adequate for size of top of table/case piece.
2515.04.H PLAM Requirements
Plastic laminate tops must be surfaced with high pressure laminate with a minimum 45 lb/20 kg density industrial grade MDF core with fine face
particles and proper backing sheet to prevent warping. Tops must be laminated using contact, semi-rigid (PVAC), or rigid (ureas, resorcinol)
adhesives, to provide for type two bonding. A “V” groove 1/16”/2 mm deep is required for all inset laminate tops with a solid wood edging sanded
smooth. All patterned plastic laminate must be matched exactly at joints. The finished appearance of the plastic laminate must be free from blisters,
cracks or any other defects due to faulty workmanship.
2515.04.I Stone Top Requirements
Stone top must have plywood sub-top, painted black. Top must be glued and screwed to base of casegood. All exposed surfaces must be sealed
with an approved impregnator and penetrating sealer to protect stone from water, alcohol, and chemical stains.

2500-270 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2515.04.J Top Surface Construction Approval

The construction of the top surface must be approved on an individual basis by Hilton as being aesthetically appropriate for the Brand and the
specific context of the design.

2515.05 Art
2515.05.A Artwork Framing Standards - Public Areas:
2515.05.A.1 Mounting
2515.05.A.1.a Paper art must be dry mounted to prevent buckling with the following exceptions:
2515.05.A.1.a.1 Expensive pieces whose value will be jeopardized. Proper conservational mounting techniques may be used, such as T hinges made
from acid free linen tape.
2515.05.A.1.a.2 Dimensional art or where dry mounting is impossible.
2515.05.A.1.a.3 Free floating pieces
2515.05.A.1.b Photographs must be mounted if possible. Valuable photographs may be mounted using conservation adhesive tissues and backing boards.
2515.05.A.2 Matboards
2515.05.A.2.a Conservation of artwork requires either an acid free rag matboard, or at minimum an alpha cellulose board. Approved brands are Bainbridge
Alphamat, Crescent Rag, Larson Juhl Artique and Rising.
2515.05.A.2.b White core matt must be used for all matt situations.
2515.05.A.3 Glass
2515.05.A.3.a Regular framer’s glass is acceptable. A conservation glass, such as 98 percent UV protected, is preferred for valuable pieces.
2515.05.A.3.b Plexiglas is acceptable for larger pieces in excess of 48”/1.2 m in width; however, it must be a UV Plexiglas product if the art is of significant
value. UV Plexiglas does have some coloration to it and may obscure the artwork.
2515.05.A.3.c Reflection controlled glass or Plexiglas must be used at bright sunlight areas.
2515.05.A.3.d Museum quality glass must be used for artwork of the highest caliber.
2515.05.A.3.e A minimum glass thickness of 3/16”/5.0 mm is required.
2515.05.A.4 Frames
2515.05.A.4.a Wooden moldings are preferred.
Europe: Wooden or metal moldings are preferred.
2515.05.A.4.b Framers must minimize the potential of powder post beetles and avoid wood species that may be prone to infestations.
2515.05.A.4.c All frames must be sealed with either a paper moisture barrier or tape.
2515.05.A.5 Boxing and Crating
2515.05.A.5.a Artwork must be boxed and crated to minimize risk of damage in transit.

2500-271 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2515.05.A.5.b Frame corners must be applied and adhered so that they do not come off until removed by the installation teams. Some form of protection,
such as bubble wrap, must be used around each of the frames.
2515.05.A.5.c When boxing/crating canvases, the surface of the artwork must be protected from potential damage caused by movement or scuffing while
in transit.
2515.05.A.6 Signage identifying artwork must not be used without prior approval from Hilton.
2515.05.B Contract Framing Standards - Guestrooms
2515.05.B.1 Mounting
2515.05.B.1.a Wet or dry mount to foamcore is acceptable.
2515.05.B.1.b Unique specifications or art type require an alternative method of display, such as shadow boxing.
2515.05.B.2 Matboards
2515.05.B.2.a Matboards must be white core regular matboard or better.
2515.05.B.3 Glass
2515.05.B.3.a Regular framer’s glass is acceptable.
2515.05.B.3.b Reflection control glass must be used in areas affected by sunlight.
2515.05.B.4 Frames
2515.05.B.4.a Wooden moldings are preferred.
2515.05.B.4.b MDF core frames are acceptable upon prior approval by Hilton.
2515.05.B.4.c When fitted, all frames must be sealed with either a backing paper or tape.
2515.05.B.5 Boxing/Crating
2515.05.B.5.a Artwork must be boxed and palletized.
2515.05.B.5.b Frames must be cornered to prevent damage both in shipping and for movement during installation.
2515.05.B.5.c Frames must be boxed face to face and back to back. Where necessary, additional cardboard must be used between the faces to prevent
potential damage to moldings.
2515.05.B.6 Security Hardware
2515.05.B.6.a Artwork must be supplied with a T-screw locking system or other approved method.
2515.05.B.6.b Lighter artwork may utilize standard brackets at top. Heavier items, especially mirrors, must use a Z-bar or similar cleat at top as well as a T-
screw lock at bottom.
2515.05.B.7 Signage identifying artwork must not be used without prior approval from Hilton.

2515.06 Mirrors
2515.06.A Mirror Requirements

2500-272 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

Mirrors must be 3/16”/4 mm – 1/4"/6 mm polished with vinyl backing/vinyl safety back, free of distortion. Mirrors must be fabricated of polished plate
glass. All mirrors must be guaranteed against silver oxidation. All mirrors must be mounted on hardwood or masonite backing at a minimum 3/16"
thickness.
2515.06.B Frames
2515.06.B.1 Wooden moldings are preferred.
2515.06.B.2 Framers must minimize the potential of powder post beetles and avoid wood species that may be prone to infestations.
2515.06.B.3 All frames must be sealed with either a paper moisture barrier or tape.
2515.06.B.4 MDF frames are not allowed in bathrooms or other areas in close proximity to moisture.
2515.06.C Mirror Installation Requirements
All mirrors must be installed with tamper-proof 3-point (4-point must be used on larger pieces) security mounting hardware appropriate for wall
condition and weight of mirror for a complete and finished installation.

2516.00 Fire Protection and Life Safety Requirements

2516.01 Administration
2516.01.A Applicability
2516.01.A.1 This standard details fire and life safety requirements for the design and construction of new properties, conversion of existing properties and the
renovation of existing properties under the Hilton Portfolio of Brands. These requirements are applicable to all properties within the Hilton system
including owned, managed and franchised properties.
2516.01.A.2 The requirements are performance-based with the goal of safeguarding guests and team members from fire incidents within all Hilton properties.
2516.01.B Compliance with Standards
2516.01.B.1 Technical standards and governing agency applicable to the design, construction and continuing operation of each property shall be identified.
Where the requirements of local, regional and/or national authorities (i.e. the Authority Having Jurisdiction hereafter, AHJ) exceed those
prescribed by Hilton, the more stringent standard must be followed. Conflicts between applicable standards must be referred to Hilton's
Architecture, Design, Construction & Technical Services Team for review and resolution. Where a clearly recognized AHJ does not exercise
jurisdiction, Hilton reserves the right to specify additional fire and life safety standards applicable to a project or property.
2516.01.B.2 In the event of unusual circumstances, alternative design approaches may be considered. Nothing within these standards is intended to prevent
the use of systems, methods or devices of equivalent or superior quality, strength, fire resistance, effectiveness, durability and safety.

2516.02 Fire Rated Construction

2516.02.A Minimum Fire Ratings
Minimum fire ratings for construction elements must be utilized in accordance with the construction codes as identified per the requirements of
Section 2500.00. Where construction codes referenced in Section 2500.00 are not current and compatible with Section 2516.00, Hilton reserves the
right to stipulate the use of alternate or supplemental construction codes. In addition, the following minimum standards apply.

2500-273 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2516.02.B Roof System Requirements

Roof systems, except for ancillary detached buildings, must be “class A, B, or C” rated as defined by Underwriters Laboratories (www.ul.com).
2516.02.C Fire-Resistive Construction Requirements
Fire-resistive construction is required for the following areas:

Combustible Construc Combustible Constructi Non-Combustible Construc Non-Combustible Construc

Area tion on tion tion
< 14 metres / 46 ft 14 metres / 46 ft > < 30 metres / 98.4 ft 30 metres / 98.4 ft >
All floors, load-bearing walls, columns, and be
1 - hour 2 - hour 1 - hour 1 - hour
ams
Between guest rooms 1 - hour 1 - hour 1 - hour * 1 - hour *
Between corridors and guest rooms 1 - hour 1 - hour 1 - hour * 1 - hour *
Stairs and Elevator/Lift 1 - hour 2 - hours 1 - hour 2 - hours

Shafts & Risers - Gas / Electrical - Hazard 1 - hour 2 - hours 1 - hour 2 - hours

Shaft & Risers - Mech / Plumb - low Hazard 1 - hour 1 - hour 1 - hour 1 - hour

Flue enclosure / **Linen Chute 1 - hour 2 - hours 1 - hour 2 - hours *

Mech / Plant Rooms containing gas-fired equi
1 - hour 1 - hour 1 - hour 1 - hour
pment
Laundry area perimeter 1 - hour 1 - hour 1 - hour 1 - hour

Trash collection / Recyclable storage rooms 2 - hours * 2 - hours 2 - hours * 2 - hours *

* The rating may be reduced by half when the building is protected throughout with automatic sprinklers, full evacuation sequence occurs upon ala
rm and where allowed by the local AHJ.
2516.02.D Doors in Fire-Resistive Partitions
Doors in fire-resistive partitions must be self closing with the following ratings where allowed by the local AHJ: In buildings that meet the Exception in
2516.02.C, the door ratings shall be no less than half the overall rating of the wall and never less than 30 minutes, where allowed by the local AHJ.
Doors Sprinklered Sprinklered Sprinklered Sprinklered
One-Hour Fire Resistive Walls 20 minute 20 minute 20 minute 20 minute
Two-Hour Fire-Resistive Walls 60 minute 60 minute 60 minute 60 minute
Guestroom Entry Doors 20 minute 20 minute 20 minute 20 minute

2500-274 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

Doors Sprinklered Sprinklered Sprinklered Sprinklered

Elevator Doors 30 minute 60 minute 30 minute 60 minute
Doors Non-Sprinklered Non-Sprinklered Non-Sprinklered Non-Sprinklered
One-Hour Fire Resistive Walls 30 minute 30 minute 30 minute 30 minute
Two-Hour Fire-Resistive Walls 90 minute 90 minute 60 minute 60 minute
Guestroom Entry Doors 30 minute 30 minute 30 minute 30 minute
Elevator Doors 30 minute 60 minute 30 minute 60 minute
** Linen chute discharge doors must be top-hinged with fusible link release, fire/smoke seals and when closed must be at least 6’-0”/1.8 m above t
he finished floor. The linen chute must have self-closing, self-locking doors. Doors must be interlocked unless the chute area is locked off from the pu
blic.
2516.02.E Mixed-Use Buildings Fire Separation
Mixed-use buildings must have a two-hour fire separation between the property and adjacent occupancy. This may be reduced to one-hour when the
entire building is protected throughout with automatic sprinklers. Accessory areas, such as retail spaces, comprising less than 10 percent of the floor
area are excluded from the separation requirement. Parking garages are not considered a separate use, unless the garage is shared as part of a
mixed use complex with the following criteria: the garage must have a continuous two hour separation from all hotel areas, the garage must have
smoke and CO detection interfaced to the hotel alarm panel, mechanical ventilation if 60 percent of the walls are not open to natural air flow, and
standpipe system with hose stations (piping, hose and nozzles) located to allow for 100 percent coverage of the garage area.
2516.02.F Fire-rated Doors and Frames
Fire-rated doors and frames must be independently certified as fire rated by a national fire body authorized to certify such systems. A proprietary
metal seal/sticker must be attached to the edge of the door and frame indicating the rating or proper documentation from a professional testing
agency is on file.
2516.02.G Fire Dampers
Fire dampers rated for 90 minutes must be provided in penetrations through two-hour partitions. Exception bathroom exhaust subducts extend at
least 22"/559 mm vertically into the main exhaust shaft and there is continuous airflow upwards to the exterior.
2516.02.H Fire-Resistive Construction Penetrations
All penetrations in fire-resistive construction must be protected with through penetration systems approved by Underwriters Laboratories,
www.ul.com, or equal.

2516.03 Fire Suppression

2516.03.A General
2516.03.A.1 All buildings must be provided with comprehensive automatic fire sprinkler capability, except as noted within this Section.
2516.03.A.1.a Buildings less than 98‘-4”/30 m in height are not required to be sprinkler protected. The height of the building is measured from the level of
means of egress to the floor slab of the highest normally occupied guest level.

2500-275 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2516.03.A.1.b Guestroom bathrooms less than 90 ft²/8.4 m² with non-combustible fixtures and closets less than 24 ft²/2.2 m² are not required to be
sprinkler protected.
2516.03.A.1.c High ceiling areas, including atriums, greater than 55’-0”/16.8 m are not required to be provided with automatic sprinkler protection at the
ceiling level. Floor areas opening to such space require automatic sprinkler protection. Also reference Section 2516.04.C.12 for additional
smoke detection requirements.
2516.03.A.1.d Small, typically non-occupied auxiliary structures, located remotely from principal buildings and containing non-critical functions are not
required to be sprinkler protected.
2516.03.A.1.e Sprinklers are required in garages except when detached, above grade and having walls that are open at minimum 60 percent or as defined
in 2516.02.E combined with a dedicated smoke control system.
2516.03.A.1.f Sprinklers are required in below grade spaces except when the aggregate occupant load is less than 50 persons for all below grade spaces.
If the below grade occupancy load for the back of house is < 15 and there are two dedicated means of egress for the public areas, provide
sprinklers in the public areas only as long as 2-hour construction separates the public areas from the back of house areas.
2516.03.A.2 Protective systems must be specified, installed and successfully commissioned in conformance with one of the following standards:
2516.03.A.2.a
NFPA – latest edition (www.nfpa.org). Applicable Sections:

NFPA 13 Standard for the Installation of Sprinkler Systems

NFPA 14 Standard for the Installation of Standpipe and Hose Systems
NFPA 20 Standard for the Installation of stationary pumps for fire protection
NFPA 96 for Ventilation Control and Fire Protection for Commercial Cooking Operations and/or equivalent to NFPA requirements.

2516.03.A.2.b EN 12845 Fixed Firefighting Systems – Automatic Sprinkler Systems –Design, Installation and Maintenance – latest edition
(www.bsigroup.com)
2516.03.A.2.c GB 50084 – Automatic Sprinkler System Design Code – China – latest edition (www.china-fire.com)
2516.03.A.2.d Australia AS 2118 (WMTS) – latest edition
2516.03.A.2.e New Zealand NZS 4541 – latest edition
2516.03.A.2.f Korean Fire Protection KFPA – latest edition
2516.03.A.2.g Japan Standards Association JSA – latest edition
2516.03.A.3 Automatic water mist systems may be substituted for automatic sprinklers only with approval from Hilton Engineering. The system design must
conform in all aspects to the requirements detailed in standards BS 8489, VdS 3188 or FM 5560. Confirmation of fire tests must be validated to a
published fire test protocol within the standards; and that all components have been tested, approved and publicly listed by the relevant
approvals body, i.e. LPCB, VdS or FM Global. All certification and design, installation, operation and maintenance manuals that form the basis of
the approved listing must be submitted in full for Hilton Engineering approval. CVPC pipework is not permitted on water mist systems.

2500-276 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2516.03.B Automatic Sprinkler Protection

2516.03.B.1 Automatic sprinkler systems must be hydraulically designed by experienced and licensed fire protection design professionals subject to Hilton
approval. At a minimum, systems must be designed using the following criteria:
2516.03.B.1.a Design areas shall be suitable to the hazard protected. Example occupancy classifications include: Light Hazard-Guestrooms, Meeting
Rooms and Offices; Ordinary Hazard (Group 1)-Restaurants, Kitchens, Laundries and Mechanical Rooms. Large meeting/convention
spaces should be evaluated on the basis of potential fuel load of displays/booths. Special hazards shall be managed per Section
2516.03.G.
2516.03.B.1.b A hose stream allowance, appropriate for the hazard calculated, shall be included in hydraulic calculations to allow simultaneous flow of
sprinkler protection and manual firefighting operations.
2516.03.B.1.c A safety factor of 10 percent must be applied to hydraulic demand calculations.
2516.03.B.2 Except for areas subject to freezing, wet pipe style automatic sprinkler protection must be provided in all areas. In areas subject to freezing, dry-
pipe or anti-freeze style sprinkler protection must be provided. Antifreeze solutions must be listed for use in automatic sprinkler systems. Electric
heat tracing of piping and system components is prohibited.
2516.03.B.3 Reliable measures must be provided to maintain wet pipe fire protection piping and equipment at a minimum temperature of 40 °F/4 °C.
2516.03.B.4 Quick Response (QR) sprinklers must be used throughout automatic sprinkler systems, subject to installation criteria published by the
manufacturer. The use of standard response sprinklers in existing buildings is permitted until such time as major renovation of the automatic
sprinkler system(s) occurs. Standard response heads are acceptable in garages.
2516.03.B.5 Non-concealed or recessed (ceiling or sidewall) sprinkler heads must have appropriate signage to discourage interaction with the device.
Locations where concealed sprinklers heads are required are listed within each area of Sections 2500.00 - 2514.00.
2516.03.B.6 Not Applicable to this Brand
2516.03.B.7 Consideration must be given to design and system component selection in areas subject to freezing (including unheated interior building spaces
and freezers/coolers), corrosive atmospheres (pool areas, saunas and laundries) and exposure to salt air.
2516.03.B.8 Exposure to natural hazards must be included in the design and installation of systems as warranted including seismic loads, flood exposure and
tornadoes.
2516.03.B.9 Systems must be zoned, at a minimum by guestroom floor.
2516.03.B.10 Provide an electrically supervised valve tamper switch for each system control valve. Electrically supervised water flow switches must be
provided for each system zone as well as each riser.
2516.03.B.11 Properties being converted to a Hilton brand must be evaluated for the presence of failing, deteriorating, obsolete or recalled automatic sprinkler
components. Continued service of these components must not be permitted:
2516.03.B.11.a Automatic sprinkler piping systems containing polybutylene piping, or ultra-thin wall piping such as Poz-Lok tubing.
2516.03.B.11.b CPVC piping exposed to incompatible chemicals, fire stopping material and other substances known to cause pipe failure.
2516.03.B.11.c Sprinkler components exhibiting microbiologically influenced corrosion (MIC).

2500-277 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2516.03.B.11.d Automatic sprinklers subject to recall and replacement by manufacturers notably Central Omega (recall date 1998) and Central O-Ring
(recall date 2003) model sprinklers.
2516.03.C Standpipe and Hose Systems
2516.03.C.1 All properties must be provided with interior hose connections supplied by dedicated standpipe systems, or piping combined with automatic
sprinkler systems, except as noted in this Section and if the exception is allowed by the local AHJ:
2516.03.C.1.a Buildings with the highest occupied floor less than 98‘-4”/30 m above the level of exit discharge do not require a standpipe system unless
building configurations or floor layouts do not permit hose deployment by local fire forces.
2516.03.C.2 For buildings protected by automatic sprinklers, standpipe systems and hose connections may be designed and installed for fire department or
brigade service use only.
2516.03.C.3 For those buildings not provided with automatic sprinklers, standpipe systems must include complete hose stations (piping, hose and nozzles on
every floor). Water supply must be of the wet/automatic style.
2516.03.C.3.a The water supply must be designed to provide a minimum flow rate of 500 gpm/1895 Lpm.
2516.03.C.3.b The minimum duration of flow must be 30 minutes as esablished by NFPA 13 or equivalent.
2516.03.C.4 When the standpipe system is provided with a fire department connection, the local fire department must be consulted regarding available water
supply.
2516.03.C.5 Diameter and threading of hose connections must be consistent with those used by firefighting forces responding to the property. Verify with the
local AHJ.
2516.03.C.6 Americas | Asia Pacific: Pressure at the nozzle tip must be 100 psi/6.9 bar for 65 mm hose connection and 65 psi/4.5 bar for 40 mm hose
connection.
Europe | Middle East and Africa: Pressure at the nozzle tip must be 100 psi/6.9 bar for 65 mm hose connection and 65 psi/4.5 bar for 40 mm
hose connection.
2516.03.C.7 Pressure reducing mechanisms must be utilized where hose connection outlets exceed 175 psi/12 bar.
2516.03.D Water Supply Requirements
2516.03.D.1 A reliable water supply, capable of supplying the calculated, hydraulic requirements of the installed fire suppression systems, for a minimum
period of 30 minutes, must be provided. Coordinate supply and connection requirements with the local AHJ.
2516.03.D.2 The water supply must be provided by one or more of the following components:
2516.03.D.2.a Connection to a reliable municipal water supply.
2516.03.D.2.b Connection to a municipal water supply augmented with booster fire pump(s) to meet calculated requirements.
2516.03.D.2.c Connection to a fire pump(s) supplied by a water tank of sufficient capacity to meet calculated demands. As a minimum 15,000 gallons of
dedicated fire water must be provided. In the event two or more fire pumps are provided, pump drivers must vary between electric motor
driven and fuel driven engine driven units.
2516.03.D.2.d Connection to an elevated water storage tank.

2500-278 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2516.03.D.3 Exposure to natural hazards including seismic loads, flood exposure, severe wind load and tornadoes must be considered.
2516.03.D.4 Water supply comp01/Jan/2020onents must be specifically designed and rated for fire protection service. See 2516.03.A.2.
2516.03.E Kitchen Hood and Duct Protection
2516.03.E.1 Where a kitchen hood exhaust system is used to control grease-laden vapors, the following fire protection systems and hood/duct construction
criteria must be provided:
2516.03.E.1.a A fire suppression system designed for the installation in a kitchen hood to protect kitchen appliances and the kitchen hood exhaust system.
The suppression system must provide protection of the kitchen cooking appliances, the kitchen exhaust hood, and the exhaust plenum
portion of the hood connection to the exhaust duct.
Europe | Middle East and Africa: A fire suppression system designed for the installation in a kitchen hood to protect the kitchen cooking
appliances, the kitchen exhaust hood, and the exhaust plenum portion of the hood connection to the exhaust duct.
2516.03.E.1.b The kitchen exhaust hood and the exhaust ducting must be solely dedicated to the exhaust of grease laden vapors and must be separated
from all other exhaust systems.
2516.03.E.1.c Kitchen ducts shall be constructed and supported of carbon steel with minimum thickness of .060 in. (1.52 mm) or stainless steel with
minimum thickness of .048 in. (1.21 mm) or Galvalume meeting the Japan Building Codes for thickness. Factory-built grease ducts listed to
UL 1978 or equivalent regional standard shall be permitted.
2516.03.E.1.d Kitchen exhaust duct system must be constructed and installed so that grease cannot collect or leak from any joint in any portion of the
exhaust system.
2516.03.E.1.e Grease duct cleanout access panels must be provided to allow inspection and cleaning of all sections of the duct system. Access hatches
must not be spaced more than 19'-8"/6 m apart.
2516.03.E.1.f In all buildings more than one story in height exhaust ducts shall be provided with a fire resistive enclosure. For buildings less than or equal
46'-0"/14 m enclosures shall have a 1 hour fire resistance rating. Buildings greater than 46'-0"/14 m shall have a two hour fire resistance
rating.
2516.03.E.1.g Clearance of non-enclosed kitchen exhaust ducts to the surface of: combustible materials must not be less than 18"/457 mm, limited
combustible materials 3"/76 mm , noncombustible material 0"/0 mm. Clearance criteria may be modified by the use of equipment/assemblies
specifically listed for use with kitchen hoods and approval by Hilton.
2516.03.E.2
New and replacement kitchen hood fire suppression systems referred to in 2516.03.E.1.a must be pre-engineered wet-chemical fire extinguishing
systems rated compliant with UL 300 (www.ul.com).

2516.03.E.3 A manual shut off and reset valve for the gas supply must be provided along the means of egress from the cooking area.
2516.03.E.4 Activation of system must automatically shut down the fuel source to the cooking equipment and signal an alarm to the building fire alarm system.
2516.03.F Fire Extinguishers
2516.03.F.1 Portable fire extinguishers must be provided and installed in accordance with the AHJ.

2500-279 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2516.03.F.2 Fire extinguishers must be contained in recessed cabinets in public spaces as allowed by the AHJ.
2516.03.F.3 At a minimum, fire extinguishers must be provided in the following non public areas:
2516.03.F.3.a Office areas
2516.03.F.3.b Laundry
2516.03.F.3.c Engineering and mechanical spaces
2516.03.F.3.d Kitchens
2516.03.F.3.e Storage rooms (exempt where allowed by the AHJ when under 500 ft2/46 m2 or within a travel distance of 75’-0"/23 m of another readily
available extinguisher)
2516.03.G Special Hazards
2516.03.G.1 Special hazards must be reviewed by a qualified engineer. These hazards include, but are not limited to electrical transformer vaults, large gas or
chemical storage facilities, and critical IT and/or PBX rooms. Suppression system is not required if the room is 2 hour rated construction and has
an Addressable Smoke Detector.
2516.03.H Commissioning of Fire Suppression Systems
2516.03.H.1 All fire suppression systems must be formally and successfully tested based on the requirements of the standard referenced at Section
2516.03.A.2, prior to turnover for operational purposes. Commissioning activities must be witnessed by a qualified, independent third-party
engineer approved by Hilton Architecture, Design & Construction.
2516.03.H.2 Project documentation, including specifications, test documentation and as-built shop drawings must be provided to the property operations staff.
2516.03.H.3 Testing and commissioning must verify the correct operation of all interfaces with ancillary systems, including the building fire alarm system.
2516.03.H.4 Provide demonstration and instruction of the installed equipment to selected members of the property operations staff.
2516.03.H.5 Provide written verification of testing, utilizing standard forms required by Section 2516.03.A.2. Where required, testing documentation must be
furnished to the AHJ.

2516.04 Fire Detection, Communication and Alarm System

2516.04.A General
2516.04.A.1 All buildings must be provided with reliable capability to detect a fire incident, report the incident to hotel staff and initiate appropriate evacuation
sequences.
2516.04.A.2 Fire alarm and detection systems must be designed by experienced and licensed fire protection design professionals subject to Hilton approval.
2516.04.A.3 All new and retrofit systems must utilize the point-addressable, distributed processing, distributed amplification technology providing a discrete
system "address" for each individual initiating device.
2516.04.A.4 The design, installation and commissioning for a new fire detection and alarm system must provide a fully automatic fire detection and alarm
system to satisfy the area coverage, and operational and performance criteria as outlined in this section.
2516.04.A.5 For new, renovated or altered systems, specifications meeting one of the following standards must apply:

2500-280 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2516.04.A.5.a NFPA 72 (National Fire Alarm and Signaling Code) – latest edition, www.nfpa.org
2516.04.A.5.b British Standard 5839 (Fire Detection and Fire Alarm Systems for Buildings) – latest edition, www.bsigroup.com
2516.04.A.5.c GB 50166 (Code for Installation and Acceptance of Fire Alarm System) – latest edition,www.china-fire.com
2516.04.A.6 All equipment including cabling must be supported and approved by one of the following testing laboratories:
2516.04.A.6.a UL (Underwriters Laboratories), USA, www.ul.com
2516.04.A.6.b Vds (Verband der Sachvershicherer), Germany, www.vds.de
2516.04.A.6.c BS (British Standards), www.bsigroup.com
2516.04.A.6.d CEN (European Committee for Standardization), www.cen.eu
2516.04.A.6.e 3C China Compulsory Certification by the “Certification and Accreditation Administration of the PRC”, www.cnca.gov.cn or www.ccc-cn.org
2516.04.A.6.f AS 1670 & AS 3786 – latest edition
2516.04.A.6.g New Zealand NZS 4512 – latest edition
2516.04.A.6.h Korean Fire Protection KFPA – latest edition
2516.04.A.6.i Japan Standards Association JSA – latest edition
2516.04.B Basic Design Principles
2516.04.B.1 All new and retrofit systems must be capable of expansion to support at least a ten percent increase in initiating, control and, notification
appliance circuits.
2516.04.B.1.a Control cabinets, power supplies and amplifier capacities must be sized accordingly.
2516.04.B.1.b Spare cabinet and power supply capacity must be evenly distributed throughout the system.
2516.04.B.2 Where permitted by local code, all new and retrofit systems must incorporate an alarm verification function in the control panel for system-type
smoke detectors. Alarm verification must not be provided for manual fire alarm boxes or water flow alarm switches.
2516.04.B.3 Pre-signal alarms allowing time to investigate a detection device prior to general alarm are permitted provided the following conditions are met:
2516.04.B.3.a The local AHJ allows such arrangement.
2516.04.B.3.b Heat detectors and suppression system detection cause immediate evacuation sequence.
2516.04.B.3.c Subsequent devices in the same zone cause immediate evacuation sequence.
2516.04.B.3.d The time to investigate before a general evacuation sequence is less than four minutes.
2516.04.B.3.e The property has sufficient staff on-duty to conduct an investigation of the incident.
2516.04.B.4 Where reliable conditioned commercial power and/or emergency power is not anticipated and in areas subjected to severe lightning, a UPS must
be configured to protect the fire alarm central control equipment, and peripheral printers and terminals, against brownout and voltage transients
for 24 hours. Upon utility power failure, the UPS must provide power to all connected loads per above. Design and installation must be
coordinated with Section 2516.06.
2516.04.B.4.a At a minimum, provide a Power Conditioner/Voltage Regulator (PC/VR) for the fire alarm panel.

2500-281 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2516.04.B.4.b The PC/VR kVA output must be capable of supporting the fire alarm equipment.
2516.04.B.4.c The PC/VR must have Automatic Voltage Regulation capable of maintaining output voltage to within five percent of its nominal voltage rating
with an input voltage variation of +15 percent to -25 percent.
2516.04.B.5 Transient surge suppression must be provided for each circuit connected to the fire alarm system that enters or exits the building housing the fire
alarm control panel, or sub-panel.
2516.04.B.6 Where devices are located in unconditioned space, they must be suitable for such areas as determined by the manufacturer and protected from
weather and corrosion.
2516.04.B.7 Hotels located within a mixed-use development must have a dedicated, hotel fire detection, communication and alarm system with equipment
capable of interfacing with fire alarm signals from the entire development. Fire alarm interface equipment must be tied to an emergency power
source.
2516.04.C Fire Detection
2516.04.C.1 Local hard wired single-station smoke alarms or addressable smoke detection with sounder base must be installed in each sleeping area and
sitting room of suites. Alarm signals can be supervisory.
2516.04.C.1.a Where two or more smoke alarms are located in a suite, they must be interconnected to alarm simultaneously.
2516.04.C.1.b Smoke alarms must be provided with integral battery-back up. Properties can utilizing wireless single-station alarms where the battery life is
monitored by the panel and batteries are utilized with a shelf life rated at over 10 years and long-term discharge under low-discharge
conditions rated at over 6 years.
2516.04.C.2 For buildings protected throughout by monitored suppression systems, addressable smoke detectors must be provided within each area as
follows:
2516.04.C.2.a Interior guestroom corridors
2516.04.C.2.b Elevator lobbies
2516.04.C.2.c Mechanical rooms, electrical rooms and elevator/lift machine rooms
2516.04.C.2.d Computer/telecom/PBX rooms
2516.04.C.2.e Storage rooms
2516.04.C.3 The use of smoke detectors must be limited, unless local codes require additional units or prohibit the removal of existing detectors. Existing
detectors that provide serviceable control hardware, exhibit no false alarms and are generally stable are not required to be removed.
2516.04.C.4 In buildings that are not protected throughout by monitored fire suppression systems, fully addressable fire detection must be provided in all
spaces. Except voids less than 32"/800 mm and public toilets.
2516.04.C.5 In-duct smoke detectors must be provided downstream of air filters and prior to branch connections in air conditioning systems having a capacity
greater than 2,000 ft³ per minute/944 L per second, and at each connection to a vertical duct or riser serving two or more stories.
2516.04.C.6 Duct detectors must provide a supervisory alarm only and not cause evacuation unless required by local code.
2516.04.C.7 Any detection device not accessible from the floor level must be provided with a remote test switch and indicator light.

2500-282 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2516.04.C.8 A manual fire alarm (manual call) station must be located in close proximity to the front desk.
2516.04.C.9 Manual fire alarm stations must be provided at each floor exit and exit to the exterior. If permitted by local code, manual fire alarm stations may
be omitted on guest floors in sprinkler-protected buildings.
2516.04.C.10 Special fire suppression systems and kitchen hood systems must be monitored by the fire alarm system.
2516.04.C.11 Fire pump, emergency generator, sprinkler and standpipe system alarm and supervisory devices must be monitored by the fire alarm system.
2516.04.C.12 Projected beam-style smoke detection must be used within atriums. Individual, spot-type detectors must not be provided within atriums, unless
required by the local AHJ.
2516.04.C.12.a Provide projected beam smoke detectors installed at every third level in accordance with the listing parameters of the selected device.
2516.04.C.12.b For irregular shaped atriums, more than one beam may be needed on each level, or an aspirating system may be necessary to provide
required coverage.
2516.04.C.12.c Fire modeling must be used to determine type, location and style of coverage and to demonstrate that a smoke layer is maintained
6’-0”/1.83 m above the highest floor level of exit access, or unprotected opening to adjoining spaces.
2516.04.D Notification
2516.04.D.1 At a minimum, the following devices must provide fire alarm annunciation:
2516.04.D.1.a Main fire alarm control panel and printer
2516.04.D.1.b Remote annunciator in the security office
2516.04.D.1.c Remote annunciator at the front desk, PBX or other 24-hour staffed area
2516.04.D.1.d Color display terminal(s) with graphic capability (required at properties greater than 1,000 guestrooms and/or multi-building facilities)
2516.04.D.2 Audible notification appliances must be installed, spaced and tapped so as to produce a sound output on alarm that is clearly audible above the
ambient noise level throughout the building.
2516.04.D.2.a In no case must the audible alarm be less than 15 dBA above the ambient room noise level or less than 5 dBA above the maximum ambient
noise level in public and common areas, with a minimum of 65 dBA, and a maximum of 110 dBA.
2516.04.D.2.b In no case must the audible alarm be less than 75 dBA at the pillow level in all guestrooms, with intervening doors closed during the alarm.
2516.04.D.3 A speaker, local voice chip or horn must be provided in each guestroom and area used for sleeping purpose.
2516.04.D.4 Not Applicable to this Brand
2516.04.D.5 Notification appliance circuits must be arranged so that no single cut or fault will result in the failure of multiple zones.
2516.04.D.6 In-Building Fire Emergency Voice/Alarm Communication Systems (EVACS)
2516.04.D.6.a EVACS must be provided for areas in buildings where the highest occupied floor is greater than 98‘-4”/30 m above the level of exit discharge
and/or buildings containing assembly areas designed for 1,000 or more persons. Exception: A voice chip installation will be acceptable
where a Hilton approved third party FLS consultant provides an engineered strategy supporting this type of solution, the installation is
approved by the local AHJ and there is a full simultaneous building evacuation strategy demonstrating the correct means of managing an
evacuation that will not produce a higher risk to the building occupants.

2500-283 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2516.04.D.6.b Speakers must be equipped with variable watt input taps and provide voice instructions in the local language and English, at a minimum.
2516.04.D.6.c Speakers must be located in the following areas:
2516.04.D.6.c.1 Each guestroom and parlor
2516.04.D.6.c.2 Public assembly rooms
2516.04.D.6.c.3 Corridors and elevator lobbies
2516.04.D.6.c.4 Rooms over 1000 ft²/92 m²
2516.04.D.6.c.5 Every fifth floor in interior exit stairs
2516.04.D.6.c.6 Mechanical rooms
2516.04.D.6.c.7 Roof areas accessible by exit stairs
2516.04.D.7 Speakers must be zoned by floor, except stairs must be zoned by individual stairway. No Single cut or fault shall render more than one floor
inoperative.
2516.04.D.8 Visible notification appliances must be installed in the following areas, which must activate automatically upon any alarm within the building,
including but not limited to:
2516.04.D.8.a Guestroom corridors - Adjacent to the exits and transition points unless a risk assessment study, provided by a professional FLS Consultant,
proves not necessary.
2516.04.D.8.b Accessible/hearing impaired guestrooms
2516.04.D.8.c Public restrooms - 1 Speaker/Horn combination unit min/room unless a risk assessment study proves not necessary.
2516.04.D.8.d Meeting rooms - 1 Speaker/Horn combination unit min/room unless a risk assessment study proves not necessary.
2516.04.D.8.e Dining rooms - 1 Speaker/Horn combination unit min/room unless a risk assessment study proves not necessary.
2516.04.D.8.f Ballrooms - 1 Speaker/Horn combination unit min/room unless a risk assessment study proves not necessary.
2516.04.D.8.g Common area corridors - Adjacent to the exits and transition points unless a risk assessment study proves not necessary.
2516.04.D.8.h Back-of-house areas having high ambient noise conditions
2516.04.D.9 Activation of the smoke detector in the accessible/hearing impaired guestroom must cause activation of the visible notification appliance in that
room and other devices as required by local codes.
2516.04.D.10 Activation of the corridor notification appliance circuit must cause activation of the visible notification appliance in the accessible/hearing
impaired room(s) on that floor and other devices as required by local codes.
2516.04.E Interfaces and Other Devices
2516.04.E.1 Fire alarm signals must be coordinated with the building automation systems, mechanical systems and security systems in the design of the fire
alarm system.
2516.04.E.2 Magnetic door holders must be provided for self-closing fire doors that are required to be in the open position for business operations.
2516.04.E.3 Control devices must be provided to shut off music and other entertainment devices that would interfere with the operation of notification systems.

2500-284 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2516.04.E.4 Door locking systems must be de-energized during a fire alarm event.
2516.04.E.5 Elevator lobby smoke detectors operation must cause all elevator cars to recall in the elevator bank affected. In buildings under 46'-0"/14 m the
local AHJ will determine.
2516.04.E.6 Carbon monoxide detectors must be provided in the room or area of origin for all areas utilizing fuel-fired equipment, including fireplaces.
Combination smoke/carbon monoxide detectors are permissible. Refer to local codes and ordinances for additional requirements.
2516.04.E.7
Provide a system operational matrix for all components, specific to the property and systems related to fire and/or emergency incidences. The
following matrix is intended as an example only. The project-specific matrix must be approved by Hilton Architecture & Construction during design
development.
Alarm Rec Trouble Si
Audible Visible Activate S Release D
Output Alarm eipt gnal Recei Supervisory Si Audible/ Music/
Signal Signal Receipt moke Mod oor Holder
(across) Receipt At pt gnal Receipt Visible Sign Elevator R Enter-tainm
In In At System e s
Input At Control Central Co At At Control Pan al ecall ent Shut
Guest Guest Printer In Fire Are In Fire Are
(down) Panel ntrol Statio Control Pa el At Fire Area Down
Room Room a a
n nel
Single Station
Guest Room X
Smoke Alarm
Accessible
Guest Room X X
Smoke Detector
Guestroom
System X X X
Smoke Detector
Area System
X X X X X X X
Smoke Detector
Elevator Lobby
X X X X X X
Smoke Detector
Duct Type
X X
Smoke Detector
Heat Detector X X X X X X
Water Flow
X X X X X X X
Switch

2500-285 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

Alarm Rec Trouble Si

Audible Visible Activate S Release D
Output Alarm eipt gnal Recei Supervisory Si Audible/ Music/
Signal Signal Receipt moke Mod oor Holder
(across) Receipt At pt gnal Receipt Visible Sign Elevator R Enter-tainm
In In At System e s
Input At Control Central Co At At Control Pan al ecall ent Shut
Guest Guest Printer In Fire Are In Fire Are
(down) Panel ntrol Statio Control Pa el At Fire Area Down
Room Room a a
n nel
Manual Fire
X X X X X X
Alarm Station
Special
Suppression X X X X X X X
Systems
Valve
Supervisory X X X
Switch
Fire Pump
X X X
Signals
System Trouble X X X
Emergency
Generator X X X
Signals
CO Detection X X X
CO Detection
X X
(Guestroom)

2516.04.F Installation
2516.04.F.1 New and retrofit fire detection and alarm systems must be installed meeting the requirements of the standard referenced at Section 2516.04.A.5
and the manufacturer. The following provisions are supplemental requirements:
2516.04.F.1.a Fire detection and alarm cable, where used and not installed in metal conduit or raceway, must be mechanically protected by building
construction. Installation must be in areas not subjected to mechanical damage.
2516.04.F.1.b All cable that is not enclosed by conduit must be supported and anchored with nylon straps or clamps. Staples are prohibited. Fire alarm
cable must be supported by the building structure at intervals not greater than 10’-3”/3.05 m. Cable installed above drop ceilings must not be
laid on ceiling tiles. Circuits must not be fastened in such a manner that puts tension on the cable.

2500-286 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2516.04.F.1.c All cable runs must be continuous between devices, without splices. Where a continuous run is not feasible, connections must be made
using terminal blocks installed in a metal electrical box. All other connections must be to terminal blocks. Wire nuts must not be permitted.
Cables connected together must have the same color insulation.
2516.04.F.1.d All cable must be sized, twisted and shielded and installed as required by protocols established by the fire alarm system manufacturer.
2516.04.F.1.e All electrical enclosures, raceways and conduits must contain only those electrical circuits associated with the fire detection, emergency
communications and alarm system and must not contain any circuits that are unrelated to the system.
2516.04.F.1.f All electrical circuits must be numerically identified at both ends with wire taped numbers.
2516.04.F.1.g All underground cabling must be listed for fire alarm service and for direct burial. Underground cabling must be installed in liquid-tight PVC
conduit with no splicing below ground. Provide additional ground wire within conduit to maintain reference ground on system between
buildings.
2516.04.F.1.h All conduit, junction boxes and enclosures subjected to moisture must be weatherproof.
2516.04.G Commissioning and Acceptance
2516.04.G.1 All systems must be formally and successfully tested, based on the requirements of the standard referenced at Section 2516.04.A.5, prior to
turnover for operational purposes. Commissioning activities must be witnessed by a qualified, independent third-party.
2516.04.G.2 Testing must be documented in accordance with the standard referenced at Section 2516.04.A.5. Project documentation, including
specifications, test documentation and as-built shop drawings must be provided to property operations staff.
2516.04.G.3 System software, including security of stored information and reprogramming capability must be provided to property operations staff.
2516.04.G.4 Where required, testing documentation must be furnished to the applicable AHJ.
2516.04.G.5 Testing and commissioning must verify the correct operation of all interfaces with ancillary systems, including automatic sprinklers, heating and
air conditioning, elevators, smoke control and emergency generators.
2516.04.G.6 Provide demonstration and instruction to selected members of the property operations staff of the installed equipment.
2516.04.G.7 Provide written verification of testing utilizing standard forms required by the standard referenced at Section 2516.04.A.5.

2516.05 Means of Egress

2516.05.A General
2516.05.A.1 Fire/emergency exits must be provided as follows:
2516.05.A.1.a A minimum of two exits must be provided for each floor, new build properties must provide a minimum separation of one third of the diagonal
distance of the floor.
2516.05.A.1.b A minimum of two exits must be provided from within an individual room where room occupant load exceeds 50 persons. New build
properties must provide 2 exits separated at a minimum of one third of the diagonal distance of the room.
2516.05.A.1.c Where occupant load exceeds 500 persons on a floor or within a room, a minimum of three exits must be provided.
2516.05.A.1.d When occupant load exceeds 1000 persons on a floor or within a room, a minimum of four exits must be provided.

2500-287 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2516.05.A.2 Occupant loads, for calculating egress width, must be calculated using the following:
Use ft² / person m² / person
Assembly – no fixed seating, concentrated (chairs
7 net 0.65 net
only)
Assembly – No fixed seats, less concentrated (tab
15 net 1.4 net
les and chairs – such as restaurants)
Assembly – Pre-function area 5 0.47
Kitchens 100 9.3
Swimming Pools 50 4.6
Swimming pool deck areas 30 2.8
Hotel Guest room areas 200 18.6
Storage/Mechanical 500 46.5
Sundries/Gift Shop/Retail 30 2.8
Fitness Center with equipment 50 4.6

2516.05.A.3 Occupant load calculations in assembly areas must be based on the higher of either the pre-function or assembly area loads.
2516.05.A.4 Total exit width provided must be calculated based on capacity factors of inches/mm per person as follows:
2516.05.A.4.a Stairways - 0.3”/7.6 mm or develop a model based on NFPA 101
2516.05.A.4.b Doorways and level travel - 0.2”/5 mm or follow NFPA 101
2516.05.A.5
Travel distances must comply with the following or provide a timed egress analysis, by a professional Fire Life Safety Consultant as an
alternative:

Travel Distance Requirements

With Sprinklers Without Sprinklers
Travel distance from a guestroom door to an exit 200 ft/61 m 150 ft/46 m
Travel distance to an exit for all other areas 250 ft/76 m 200 ft/61 m
Common path of travel to an exit 100 ft/30 m 75 ft/23 m
Maximum dead-end corridors 65 ft/20 m 50 ft/15 m

2516.05.A.6 Egress corridors must be a minimum of 44”/1.12 m clear width. Existing properties can be a min 36"/900 mm.
2516.05.A.7 Headroom clearance in all egress paths must be a minimum of 80”/2.03 m. Exception, non guest access routes can have limited points due to
structure or mechanical obstruction at no less than 75"/1.9 m with warning pads mounted at both sides of the obstruction.

2500-288 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2516.05.A.8 Exit paths through an intervening room or space is allowed when all of the following are met:
2516.05.A.8.a The intervening room or area is of no greater hazard.
2516.05.A.8.b There is a clear and unobstructed path to an exit.
2516.05.A.8.c There is not more than one intervening room or space to pass through.
2516.05.B Stairs
2516.05.B.1 A minimum of two exit stairs must serve each floor above or below grade. Existing properties can utilize one stair if the highest occupancy load is
less than 15 persons total and the building is sprinklered. See 2516.03.A.1.f
2516.05.B.2 Stairs must have a minimum clear width of 44”/1.1 m. Existing properties can be a min 36"/900 mm.
2516.05.B.3 Tread depth for the full width of exit capacity must be:
2516.05.B.3.a New stairs – a minimum of 11”/279 mm.
2516.05.B.3.b Existing stairs – a minimum of 9”/225 mm.
2516.05.B.4 Riser height must be:
2516.05.B.4.a New stairs – a maximum of 7”/179 mm.
2516.05.B.4.b Existing Stairs – a maximum of 8”/203 mm.
2516.05.B.5 Egress stairs serving occupied floors above 98’-4”/30 m to the level of exit discharge must be classified as smoke proof enclosures using one of
the following methods:
2516.05.B.5.a Mechanical ventilation
2516.05.B.5.b Natural ventilation
2516.05.B.5.c Enclosure pressurization
2516.05.B.6 Open external egress stairs serving floors within one level of the level of exit discharge are allowed when designed to prevent the accumulation
of water. Open external egress stairs serving floors more than one level away from the level of exit discharge are allowed except in areas subject
to freezing where the stairs must be protected from ice and snow built-up.
2516.05.B.7 Scissor stairs may be utilized, where allowed by local code, provided no penetrations exist between the stairs and each stair is separated by
rated construction as required in Sections 2516.02.C and 2516.02.D.
2516.05.B.8 All stairs must discharge to the exterior.
2516.05.B.8.a Where local code allows, and the building is protected by automatic suppression, 50 percent of occupant load may discharge to a lobby with
a clear path to the exit when the lobby is at level of exit discharge. Alternative exit discharge arrangements must be supported by approved
performance based design by a professional Fire Life Safety Consultant.
2516.05.B.9 Enclosed egress stairs must not be used for any other use.
2516.05.B.10 Storage is prohibited under egress stairs.
2516.05.B.11 Normally unoccupied spaces, such as mechanical or storage rooms, must not open directly to egress stairs.

2500-289 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2516.05.B.12 No wiring or ductwork is permitted within the exit enclosure except for that which is necessary to serve the exit.
2516.05.B.13 All exits must discharge to an open area considered as a public way, or lead to a public way via an unobstructed path.
2516.05.B.14 Buildings that are not fully sprinklered must have an area of refuge with communication to the PBX that accommodates one wheelchair per 200
persons for each floor.
2516.05.C Doors
2516.05.C.1 All doors in a path of egress must have a minimum of 32”/800 mm of clear width, including guestroom doors.
2516.05.C.2 All egress doors must swing in the direction of egress when serving 50 or more persons in the space.
2516.05.C.3 All egress doors serving an exit enclosure or exit discharge must swing in the direction of egress.
2516.05.C.4 Door latches must have active lever hardware, requiring an obvious one-hand method of operation. For instances when panic hardware is
required instead of lever hardware, refer to 2516.05.C.5.
2516.05.C.5 When latching hardware is provided at doors serving 100 or more persons, panic hardware must be provided instead of levers. Panic hardware is
also required at all exit doors to the exterior.
2516.05.C.6 Electronically access-controlled doors in an egress path must meet all of the following:
2516.05.C.6.a Open upon activation of the fire detection and alarm system.
2516.05.C.6.b Provided with a manual releasing device within 5’-0”/1.52 m.
2516.05.C.6.c Unlock upon loss of power to the device.
2516.05.C.7 Opening force for any door in an egress path must not exceed the following:
2516.05.C.7.a 15 lbf/67N to release latch
2516.05.C.7.b 30 lbf/133N to set in motion
2516.05.C.7.c 15 lbf/67N to fully open
2516.05.C.8 Locks, if provided, must not require the use of a key, a tool, or special knowledge or effort for operation from the egress side.
2516.05.D Handrails and Guards
2516.05.D.1 Handrails must be provided at all stairs and ramps.
2516.05.D.2 Inside handrails at turns of stairs must be continuous.
2516.05.D.3 Handrails must be located between 34”/860 mm and 38”/965 mm above the surface of the tread.
Europe | Middle East and Africa: Handrails must be located between 34”/860 mm and 38”/965 mm above the surface of the tread. A combined
guard/handrail is allowed if installed at 42"/1,065 mm height and complies with guards section 2516.05.D.5, 2516.05.D.7 and local AHJ.
2516.05.D.4 A minimum clearance of 2.25”/57 mm must be provided between the handrail and the wall.
2516.05.D.5 Guards must be provided at the top landing area for all stairs and along the stairs and intermediate landings when there is a gap between runs
wider 10"/250 mm.
2516.05.D.6 Guards must be not less than 42”/1.0 m high.

2500-290 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2516.05.D.7 Open guards must have intermediate rails or ornamental pattern such that a 4”/102 mm diameter sphere is not able to pass through.
2516.05.D.8 Ornamental patterns must be designed to minimize the ability to climb handrails.
2516.05.E Egress Signage
2516.05.E.1 Exits and exit access must be marked with exit signs that are readily visible in the path of egress.
2516.05.E.2 Exit signs must be internally or externally illuminated at all times.
2516.05.E.3
In the event of power failure, emergency power must be supplied for the exit signage for a minimum of 60 minutes.

2516.05.F Egress Lighting

2516.05.F.1 Emergency lighting must be designed to provide sub circuit protection in all areas via a central battery cubicle or by self contained fittings. The
lights and circuits must also be included on the generator supplies under total building failure.
2516.05.F.2 The means of egress, paths leading to a public way, and the public way must be illuminated at all times the building or space is occupied.
2516.05.F.3 Emergency light levels must reach 50 percent output within five seconds and 100 percent output within 60 seconds.
2516.05.F.4 Mandatory lighting must achieve a minimum illumination level of 1 ft-candle/10 lux at the floor for the following locations: stairs landings, change
of levels, change of direction, intersections, at emergency stairwell doors (corridor side), at emergency exit doors from areas of risk such as
kitchens and public assembly spaces and at emergency exit doors from back of house spaces (plant rooms, plumbing/sprinkler rooms,
switchgear/transformer rooms, etc.)
2516.05.F.5 Mandatory lighting must achieve a minimum illumination level of 0.5 ft-candle/5.4 lux at the floor directly in front of all firefighting equipment/
appliances, fire panels and pull stations, throughout the entire property.
2516.05.F.6 Infill lighting between mandatory lighting along the means of egress, must achieve an average minimum illumination level of 0.5 ft-candle/5.4 lux
at the floor and, not less than 0.1 ft-candle/1.1 lux at any point, along the entire means of egress at floor level and at the public way.
2516.05.F.7 In the event of power failure, emergency power must be supplied for the egress lighting for a minimum of 60 minutes.

2516.06 Emergency Power

2516.06.A General
2516.06.A.1 All properties must be provided with reliable emergency electrical power capability. In the event of loss of normal power service, the emergency
service must be designed to provide power to building systems critical to the safety/security of property guests and team members.
Requirements for business critical systems and functions must be referenced at Section 2514.08.
2516.06.A.2 Failure of normal electrical power must result in the automatic transfer of critical electrical loads to an Emergency Power Supply (EPS).
Acceptable sources of emergency power include:
2516.06.A.2.a Dedicated emergency generators
2516.06.A.2.b Batteries
2516.06.A.2.c Power feed from a reliable electrical supply verified to be independent of the property’s primary electrical feed.

2500-291 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2516.06.A.3 Critical loads must be permanently and reliably connected to the EPS.
2516.06.A.4 Technical requirements for EPS components including generators, fuel tanks, controllers and automatic transfer switches; design and installation
methodology; and commissioning practices must be consistent with recognized standards as specified by the equipment manufacturers and
accepted by the responsible AHJ.
2516.06.A.5 Emergency generator(s) provided to satisfy EPS requirements must be in a weatherproof enclosure, and consider:
2516.06.A.5.a Separation between adjacent equipment and building spaces
2516.06.A.5.b Ventilation requirements
2516.06.A.5.c Fuel system safety
2516.06.A.5.d Vibration and noise, and exhaust discharge
2516.06.A.5.e Exposure to seismic activity, wind loading, hurricane/cyclone and tornado exposure
2516.06.A.6 In the event of loss of standard electrical power, at a minimum, EPS capability must be provided to:
2516.06.A.6.a Safely maintain guests and team members within the property until restoration of standard power.
2516.06.A.6.b Maintain the ability to safely evacuate the property including:
2516.06.A.6.b.1 The provision of lighting levels through designated means of egress and at control points (front desk, security, fire command)
2516.06.A.6.b.2 Emergency signage
2516.06.A.6.b.3 Power for emergency operations of elevators when required by the local AHJ
2516.06.A.6.b.4 Power for communications including the building fire alarm system and telephone equipment
2516.06.A.6.c Maintain systems critical to life safety and security in operational readiness, including:
2516.06.A.6.c.1 Fire pump(s) when required to meet the standards set forth in 2516.03.C and 2516.03.D
2516.06.A.6.c.2 Smoke control and stairwell pressurization equipment
2516.06.A.6.c.3 All security-related equipment and devices including security office(s), remote sensors/detectors and cameras
2516.06.A.6.c.4 All electrically-controlled locking/unlocking mechanisms
2516.06.A.7 Electrical loads critical to life safety, fire protection and security must take precedence over all other electrical loads.
2516.06.A.8 For properties subject to natural events including hurricanes/cyclones, earthquakes, flooding/tidal waves, tornadoes, significant winter storms,
wildfires and/or located in an area with unreliable standard power, consideration must be given to the provision of additional EPS capability.
Duration of the EPS must be designed based on likely exposure to the identified hazard(s) and available fuel to resupply the property. No less
than two days’ supply of fuel must be provided based on the calculated loads where fuel resupply may be interrupted. Refer to Section
2514.08.C.4 for additional requirements.
2516.06.B Testing and Documentation
2516.06.B.1 The EPS must be formally and successfully tested for the automatic transfer and operation of equipment supplied.
2516.06.B.2 Provide demonstration and instructions to selected members of the property operations staff in the proper operation of the installed equipment.

2500-292 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2517.00 Accessibility Guidelines

2517.00.A ADA Requirements
American Samoa | Guam | Northern Mariana Islands | Puerto Rico | United States | Virgin Islands, U.S.: All hotels must comply with Title III of the
Americans with Disabilities Act (“ADA”). Refer to Section 902.00 - Accessibility and to www.ada.gov for more information.
United Kingdom: All hotels operated by Hilton or its affiliates must comply with the Equality Act 2010 and Disability Discrimination Act 2005.
2517.00.B Disabled Codes/Laws Requirements
All properties within the Hilton Portfolio of Brands must be designed in compliance with local, regional and national codes or laws for disabled or
universal access. The applicable code must be identified and provisions agreed upon in advance with Hilton in the country of operation. For countries
without applicable codes, refer to the Hilton Accessibility Design Guide (HADG) for recommendations.
2517.00.C Existing Properties
Existing properties must comply at the time of refurbishment or as required by the local jurisdiction.
2517.00.D Owner Responsibility
The owner of the property is responsible for compliance with and the provision of all applicable codes. The owner is urged to seek appropriate council to
ensure compliance. Hilton does not and cannot warrant conformance with or interpretation of any codes, laws or regulations relating to accessibility for
individuals with disabilities.

2518.00 Technology Wiring Standards

2518.01 Application
Section 2518.00 details wiring requirements for the design and construction of new properties, conversion of existing properties, renovation of existing
properties and new installations of cabling infrastructure under the Hilton Portfolio of Brands. These requirements are applicable to all properties within the
Hilton system including owned, managed and franchised licences.
2518.02 Approved Supplier
All systems must be supplied and installed by a supplier approved by Hilton who are Panduit Certified Installer (PCI) partner.
2518.03 Wiring Standards (Voice and Data)
2518.03.A Structured Cabling System
The Structured Cabling System (SCS) must have a certified TIA/EIA or ISO standards based 25 year channel end to end performance warranty.
2518.03.B Distribution Tray of Cable Trays and Baskets
The building must be equipped with a distribution network of cable trays, baskets trays, and/or J-hooks. The containment must be located within
communications risers, ceiling channels and raised floor voids. Separate containment must be installed for voice/ data and power cabling. All
components shall be installed to the following standards.
ANSI/NECA/BICSI-568-2006 -- Standard for Installing Commercial Building Telecommunications Cabling

2500-293 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

TIA-569 -- Commercial Building Standard for Telecommunications Pathways and Spaces

TIA/EIA-606 -- Administration Standard for Commercial Telecommunications Infrastructure
2518.03.C Enhanced Category 6 (Cat6) Cabling System
Category Cat6 channel compliant. Category 6 cable shall be either CMR or CMP, 100 ohm, 24 AWG, 4 pair, Unshielded Twisted Pair (UTP) In
compliance with ANSI/TIA 568.2-D.2 for Category 6 performance, with swept frequency testing to at least 350MHz. The outermost jacket must be
indelibly printed by the manufacturer with the name of the manufacturer, the UL rating, and incremental footage markings.CSA C22.2 approval or
equivalent
2518.03.C.1 System Specification
2518.03.C.1.a The telecommunications cabling networks cabling system must be designed, manufactured, tested, and installed per manufacturer’s
requirements and in accordance with the latest revision of the NFPA-70 (National Electrical Code®), state codes, local codes, requirements
of Authorities Having Jurisdiction (AHJs), and the following standards, including the most current revisions, addendums, and any Technical
Service Bulletins (TSBs) released at the time of bid.
ANSI/NECA/BICSI 607 – Standard for Telecommunications Bonding and Grounding Planning and Installation Methods for Commercial
Buildings
ANSI/BICSI 002 Data Center Design and Implementation Best Practices
ANSI/TIA 568 Series – Telecommunications Cabling Standards
TIA-569 – Commercial Building Standard for Telecommunications Pathways and Spaces
TIA-606 – Administration Standard for Commercial Telecommunications Infrastructure
TIA-607 – Generic Telecommunications Bonding and Grounding (Earthing) for Customer Premises
TIA-526 Series – Standard Test Procedures for Fiber Optic Systems
NECA/FOA 301– Installing and Testing Fiber Optic Cables
TIA-942 – Telecommunications Infrastructure Standard for Data Centers
ISO/IEC 11801 – Generic Cabling for Customer Premises - Include only for International Projects
2518.03.C.1.a.1 BS EN 50173-1:2002 Class E
2518.03.C.1.a.2 ANSI/EIA-568-B
2518.03.C.1.b The cabling system must meet the permanent link and channel performances defined in these standards or better. The telecommunications
cabling networks cabling system must be designed, manufactured, tested, and installed per manufacturer’s requirements and in accordance
with the latest revision of the NFPA-70 (National Electrical Code®), state codes, local codes, requirements of Authorities Having Jurisdiction
(AHJs), and the following standards, including the most current revisions, addendums, and any Technical Service Bulletins (TSBs) released
at the time of bid.
ANSI/NECA/BICSI 607 – Standard for Telecommunications Bonding and Grounding Planning and Installation Methods for Commercial
Buildings
ANSI/BICSI 002 Data Center Design and Implementation Best Practices
ANSI/TIA 568 Series – Telecommunications Cabling Standards
TIA-569 – Commercial Building Standard for Telecommunications Pathways and Spaces

2500-294 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

TIA-606 – Administration Standard for Commercial Telecommunications Infrastructure

TIA-607 – Generic Telecommunications Bonding and Grounding (Earthing) for Customer Premises
TIA-526 Series – Standard Test Procedures for Fiber Optic Systems
NECA/FOA 301– Installing and Testing Fiber Optic Cables
TIA-942 – Telecommunications Infrastructure Standard for Data Centers
2518.03.C.2 Components Specification
2518.03.C.2.a Cable
2518.03.C.2.a.1 Category Cat6 channel compliant. Category 6 cable shall be either CMR or CMP, 100 ohm, 24 AWG, 4 pair, Unshielded Twisted Pair
(UTP) In compliance with ANSI/TIA 568-C.2 for Category 6 performance, with swept frequency testing to at least 350MHz. The
outermost jacket must be indelibly printed by the manufacturer with the name of the manufacturer, the UL rating, and incremental
footage markings. CSA C22.2 approval or equivalent
2518.03.C.2.a.2 The cable must have current independent third party approval status and must be audited and certified as 'fit for purpose' before
handing to hotel.
2518.03.C.2.a.3 Existing buildings that have CAT5e cabling already installed and certified are not required to re-cable CAT6 unless undergoing major
refurbishment (adjusting wall locations); however, valid network cable certification is required. Properties entering with pre CAT5e
cabling or already within the Hilton system that perform a refresh or new installation of cabling infrastructure must meet current Wiring
Brand Standards (2518.02 – 2518.10).
2518.03.C.2.b Connecting hardware
2518.03.C.2.b.1 Patch panels
2518.03.C.2.b.1.a Must be 19”/480 mm rack mounting; in exact multiples of 1U in height.
2518.03.C.2.b.1.b Cable termination must be LSA or 110 Insulation Displacement Connectors.
2518.03.C.2.b.1.c Front connectors must be RJ45 style ISO/IEC 11801, ANSI/TIA 568-C, IEC 60603-7-2/3 or EN 50173-2 568B wired depending on
the location of the installation at a minimum. (‘A’ wired may be selected as an option.)
2518.03.C.2.b.1.d Electrical performance must be Category 6 (ANSI/TIA-568-C.2) or better.
2518.03.C.2.b.2 Connectors
2518.03.C.2.b.2.a Cable termination must be LSA or 110 IDC.
2518.03.C.2.b.2.b Connectors must be RJ45 style ISO/IEC 11801, ANSI/TIA 568-C, IEC 60603-7-2/3 or EN 50173-2 568B wired depending on the
location of the installation at a minimum. (‘A’ wired may be selected as an option.)
2518.03.C.2.b.2.c Electrical performance must be Category 6 (ANSI/TIA-568-C.2) or better.

2518.03.C.3 Wall outlets

2518.03.C.3.a White plastic, 106C style or 1”/25 mm x 1-1/2”/37 mm modules. two or four-gang density.

2500-295 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2518.03.C.3.b Outlets in public areas that are connected to the Hilton network must be lockable and secured from external access. For Jack Module block-
out Device Panduit part# PSL-DCJB-BL. For jacks that have Patch Cable inserted use Panduit part# PSL-DCLX-BL.
2518.03.C.4 Floor outlets
2518.03.C.4.a White plastic, 106C style or 1”/25 mm x 1-1/2”/37 mm modules.
2518.03.C.5 Patch leads
2518.03.C.5.a Must be Category 6/Class E, UTP, small diameter patch cord constructed of 28 AWG with a nominal diameter of 0.150 in. (3.8mm),
unshielded, twisted pair, stranded copper (dual-rated CM/LSZH) cable with high performance RJ45 modular plugs.
2518.03.C.5.b Connectors must be RJ45 Modular Plug style, and compliant with ANSI/TIA-568.2-D Category 6 and ISO 11801 Class E electrical
performance requirements for frequencies up to 250 MHz.
2518.03.C.5.c Electrical performance must be Category 6 or better. Must meet all ANSI/TIA 568.2-D, ISO/IEC 11801 standards.
2518.03.D Installation specification
2518.03.D.1 The entire cabling system must be procured from one manufacturer and must be installed according to the manufacturer’s instructions by
certified installers.
2518.03.D.2 Planning, quality control, and documentation must be according to ANSI/TIA/EIA 606A or BS EN 50174:2002 parts 1 and 2. External cables must
be installed according to ANSI/TIA/EIA 758 or BS EN 50174-3:2003. Grounding and bonding must be in accordance with ANSI-J-STD-607-A or
BS EN 50310:2000.
2518.03.D.3 100 percent of the installed cables must be tested. 100 percent of the test data must be reviewed and approved by the manufacturer and an
independent third party before any warranty certificate is released.
2518.03.D.4 The Permanent Channel must be tested to IEC 61935 with a Level III (or higher) cable tester set to Class E Permanent Link referencing the
Permanent Channel performance standards detailed in ISO 11801:2002, or Class E detailed in BS EN 50173-1:2002, or Cat 6 detailed in ANSI/
TIA/EIA-568-B.
2518.03.D.5 The results must be stored in an electronic database compatible with the tester manufacturer's cable management program.
2518.03.D.6 The cabling must be covered by a Manufacturer's 25-year product and application warranty and installed by an installer accredited and trained by
the manufacturer. Proof of training, which must be less than two years old, Training Certificate must accompany the test results submittals.
2518.03.D.7 A labeling and administration system must be designed into the cable system in line with BS EN 50174-1:2001 or ISO/IEC 14763-2 or ANSI/TIA/
EIA-606-A. The numbering scheme must be Cabinet/Patch Panel/Patch Point – 2B/03/26, which would be Remote Cabinet 2B, Patch Panel in
Cabinet 03, and Point 26. For guestrooms, it would be Room Number/ Patch Point – 101/A, which would be room 101 and Point A (Bedside).
2518.03.D.8 The cabling system must be Bonded and Grounded (earthed) according to the manufacturer’s instructions and ANSI/TIA/EIA-607 or BS
EN50174-3:2003.
2518.03.D.9 Separation of power and data cables must be according to ANSI/TIA-569-C or EN 50174-2:2001 except where local or national electrical safety
regulations require a greater separation.
2518.03.D.10 Optional: A cable containment system must be supplied according to BS EN 50174-2:2001, ANSI/TIA/EIA 569-B or ISO 14763-2.

2500-296 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2518.03.E LAN Application

2518.03.E.1 Any communications protocol designed for use on 100-Ohm (nominal) characteristic impedance Category6/Class E cabling system must operate
satisfactorily on the installed cabling system. ‘Satisfactory’ means better than one in ten-to-the-power of 10 bit error rate whilst in the presence of
up to 3 V/m external interference over 100 MHz for at least thirty minutes.
2518.03.E.2 LAN operation must be Gigabit Ethernet and follow IEEE 802.3ab standard.
2518.03.F EMC (Electromagnetic Compatibility) Performance
2518.03.F.1 The structured cabling system must comply with cable balance and EMC requirements of BS EN 50288-3-1:2003 and ISO 11801:2002 and must
not degrade the EMC performance of any electrical device connected to it. The manufacturer must guarantee this facility.

2518.04 Horizontal Sub System

2518.04.A Horizontal Wiring
2518.04.A.1 In the context of this specification, horizontal wiring covers all copper Category 6 cabling between the MDF/IDF and the terminated RJ45 socket
at the outlet location.
2518.04.A.2 Horizontal cabling must be arranged in a physical star topology radiating directly from the MDF/IDF to the outlet. Each outlet must be individually
connected back utilizing a single cable to the MDF/IDF, no outlets must be connected in parallel or chain. There must also be no intervening
connections between the outlet and the MDF/IDF, the cable must be continuous end-to-end.
2518.04.B Horizontal Cable Containment
2518.04.B.1 All horizontal Cat 6 cabling must be installed upon dedicated cable trays/baskets, J-Hooks or within conduits/multiple compartment trunks
between the MDF/IDF and the outlet socket.
2518.04.B.2 The voice and data cables must not be installed within the same containment as any other services, and the minimum segregation spacing must
be maintained to minimize data interference.
2518.04.C Patch Panels/Frames in General
2518.04.C.1 Voice and data patch panels must be manufactured to Category 6 Standard.
2518.04.C.2 The voice and data patch panels within the local computer rooms must be Modular Patch Panels mounted within equipment cabinets. The patch
panels must have Insulation Displacement Connections (IDC) on the rear and RJ-45 8 position sockets on the front. The voice and data patch
panels must have no fewer than 24 x RJ-45.
2518.04.D Voice Service Frames
2518.04.D.1 The Main Distribution Frame (MDF) within the main communications room must distribute voice services and must be of Krone type 108A Dual
Vert complete with all necessary terminations as Krone type 237A.
2518.04.D.2 The frame must be secured to a 1”/20 mm plywood mounting board located adjacent to the PBX and the horizontal cabling racks within the main
communications room.
2518.04.E Fiber Optic Patch Panels

2500-297 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2518.04.E.1 Fiber optic patch panels must be capable of housing no fewer than 12 x LC connectors. All fiber optic cores must be fusion spliced using pigtails
onto LC connectors. Each fiber patch panel must use 1U of cabinet space and be located above the active components within the same cabinet
or patch panels within the local communications rooms.
2518.04.E.2 Two categories of copper based, rack mounted patch frames are required within each communications room to support:
2518.04.E.2.a Termination of horizontal cabling from information outlets; on these panels there must be a definitive demarcation separating voice and data
cabling. Patch panels must be RJ-45 modular in construction.
2518.04.E.2.b Termination of intra-building voice backbone cables, providing connectivity between voice services and the information outlet patch panels
outlined above. The voice patch panels must be modular in construction and must contain no fewer than 24 x RJ-45 ports.
2518.04.F Backbone Cabling Within the Building
2518.04.F.1 Voice Backbone
2518.04.F.1.a Star topology copper based UTP backbone cables must distribute voice services from the MDF located within the main computer room to
each of the local computer rooms. Sufficient wire pairs must be included to provide a service based on 1-pair modularity, plus
25 percent spare capacity.
2518.04.F.2 Data Backbone
2518.04.F.2.a The data backbone cabling between the main computer room and the local computer rooms must be plenum grade, 12 core 50/125
multimode and tight buffered fiber optic cable (OM3 or better). LC connectors must be used for all fiber optic connection. 10Gig Fiber Optic
Cable is designed to support network transmission speeds up to 10 Gb/s for link lengths up to 300 meters for OM3 with an 850nm source
per IEEE 802.3ae 10 GbE standard
2518.04.F.3 Intra-building Backbone Cable Routing
2518.04.F.3.a The main vertical and horizontal intra-building backbone cabling must be routed via a network of cable trays.

2518.05 Communications Cabinets

2518.05.A Specifications
2518.05.A.1 Communications cabinets must have 42U of usable frame height, 31”/800 mm x 42”/1070 mm and must provide a sufficient degree of protection
to BS.5490 IP 20. Must also be UL Listed 2416, EIA-310-E TIA/EIA-942, and RoHS Compliant, The cabinets are required within each
communications room (main and local) for the housing of the active components, modular patch panels (copper cables) and fiber optic patch
panels. In the absence of active components specification details, it is assumed that the equipment will take up 17U of frame space. In instances
where space is limited, a smaller dimension communications cabinet can be used but still must maintain the same protection to BS.5490 IP 20
standards while also being UL Listed 2416, EIA-310-E TIA/EIA-942, and RoHS Compliant.
2518.05.A.2 All cabinets must be uniform in manufacture, appearance and color (light grey / black). Each cabinet must be fitted with a lockable smoked glass
or mesh front door and a lockable rear door. All cabinet doors must have locks operated by a single key. Each cabinet must incorporate
removable side panels and cable management rings and brackets for the dressing of patch leads and cords.

2500-298 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2518.05.A.3 All cabinets must incorporate integrated surge protected power distribution unit (PDU) - 20A, 120V horizontal single phase PDU has (12) 5-20R
receptacles, a 10' (3m) power cord with a NEMA 5-20P plug, and measures 1.6"H x 17.5"W x 2.0"D (40.6mm x 444.5mm x 50.8). UL Listed.
Color: Black
2518.05.A.4 A gap of at least 6”/150 mm must be maintained between the front of the patch panels and the front of the cabinet.
2518.05.B Patch Cords / Leads
2518.05.B.1 Fiber Optic patch leads of 3’-3”/1.0 m length OM3 2-fiber, 1.6mm jacket, patch cord, Riser (OFNR) rated, LC duplex to LC duplex. Must be the
same manufacture as all other products.
2518.05.C Device Leads
2518.05.C.1 Device leads from the data outlets to the user workstation must be provided with quantities and lengths confirmed by Hilton.

2518.06 Implementation and Hand-Over

2518.06.A Installation Quality
2518.06.A.1 The complete structured cabling system must be installed in accordance with the quality standards as applicable and in accordance with the
manufacturer’s guidelines by manufacturer certified installers to obtain a 25 year full application channel warranty.
2518.06.A.2 Not Applicable to this Brand
2518.06.A.3 Where the structured cabling contractor is involved in the design element of the project, the nominated designer must be BICSI registered and
hold the accredited RCDD status. And must be a full time W2 employee of the contractor's; MUST NOT be a subcontractor.
2518.06.B Testing
2518.06.B.1 Testing of fiber optic cables must be carried out using an OTDR, and must be carried out at both 850 and 1300nm for multimode, along with 1310
and 1550nm for single mode, from each end of the cable. Each trace must be recorded along with the test engineers name and signature.
2518.06.B.2 Should the testing identify a failure, this must be immediately rectified and noted with the hand-over documentation under test failure. Where
rectification is not possible then the cable and associated components must be replaced and removed from site.
2518.06.B.3 The cabling contractor must undertake to provide Hilton IT with advance knowledge of all testing activities and allow witness to the testing as
required.
2518.06.C Manuals and Documentation
2518.06.C.1 The structured cabling contractor must provide the following items as hand-over documentation to Hilton nominated representatives at the
conclusion of the project.
2518.06.C.1.a Two paper copies and a CD-ROM of all fitted drawings showing the cabling schematics, connectivity drawings, cabinet and frame
schematics, all clearly showing label designations. All drawings must be produced using the latest version of AutoCAD for Windows and
saved in .DWG or .DXF file format.
2518.06.C.1.b Communications cabinets and patch panel layouts.
2518.06.C.1.c A schedule of information outlets containing label designations and locations. The schedule must be presented in the form of a Microsoft
Excel spreadsheet and be provided in both paper and CD-ROM formats.

2500-299 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2518.06.C.1.d Test results (copper and fiber) on paper and CD-ROM.

2518.06.C.1.e 25 year warranty application assurance certificate.

2518.07 Wireless Distribution

2518.07.A Wi-Fi UTP Cable, Category 6
The provisioning of Wireless Internet (Wi-Fi) services in the Hilton portfolio of brands require the installation of UTP cable, Category 6, from main
computer room or intermediate data cabinets to locations throughout the hotel (see below) for the mounting, installation and servicing of Wireless
Access Points (WAPs). All previous reference to conduit, cable placement and termination requirements for Category 6 cabling in this document
must be adhered to for installation of this Wi-Fi cabling. The scope of this definition relates only to the design and installation of the cabling system
for this Wi-Fi network. Reference to WAPs in this document is intended to give a point of reference for design of the cabling system.
2518.07.B Areas of Coverage
2518.07.B.1 Care must be taken to ensure the installation of enough infrastructure in these areas such that their subsequent division by mechanical or other
partitions does not deteriorate signal reception in any one partitioned area. Guestrooms to include all space within all guestrooms, suites and
parlors. These also include coverage for all fractional ownership or condominium units as may reside within the property.
2518.07.C Installation Parameters
2518.07.C.1 The installed infrastructure defined here must provide for the installation of WAPs such that the following criteria are met: WAPs must be securely
mounted with a manufacturers bracket in a subdued and aesthetic manor. WAPs must be permanently accessible after installation to facilitate
repair or replacement. WAPs must meet the engineering standards provided in the
"Guest_Internet_Access_Network_Standards_Guide_Global.pdf" published on https://teamsites.hilton.com/sites/InfrastructureandTechnology/
Architecture/Networks/Wireless.aspx.
2518.07.C.2 Cable runs for the Wi-Fi network must be terminated in 8pin RJ¬45 female jacks at the access point location. Jacks must be installed in wall
plates if the WAP is to be mounted aesthetically in a visible location, and interconnected with the shortest possible patch cord to maintain a neat
and tidy look and also to minimize tampering.

2518.08 Patch Cable Standards

2518.08.A Patch Panel Standards / Lead Colors
2518.08.A.1 Patch leads colors must be used to differentiate amongst various vendors / systems in all patch cabinets, for example, Internet access, digital TV
systems, minibar, guest telephones, and cordless telephones.
2518.08.A.2
The Cat6 cables used must adhere to the following color code:

Main & Remote Computer Rooms Color

Voice & Fax Lines Light Blue
Server Connections Red

2500-300 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

Point of Sale Black

Printers Green
Guest Internet (incl Wireless Access Points) Purple
Guest Minibar System Orange
TV System Yellow
Keycard System White
Interfaces Pink
Wireless Access Points (DECT, Hilton) Brown
Electronic Meeting Signs Light Grey
Cross-over Cables Dark Blue
Desktops Dark Grey

2518.08.B Patch Lead Standards - Devices

2518.08.B.1 All patch leads connecting devices to the network Cat6 sockets, i.e. desktop PCs, laptops, printers, etc must be grey.

2518.09 Guest Room Technology Services

2518.09.A Cabling Requirements
2518.09.A.1 In order to ensure quality of service and flexibility, a minimum of 2; (1 at B or C and 1 at E) and up to 4 x 4-pair cables (CAT6-RJ45) for new
hotels or hotels undergoing major refurbishment are required to provide data services and be labeled accordingly (x). Placement requirements
must be verified within Sections 2510.00 and 2512.00.
2518.09.A.2 At the desk area and/or living room
2518.09.A.2.a (A) Telephone - if required in Sections 2510.00 - 2511.00
2518.09.A.2.b (B) Guest Internet access - Wi-Fi Access Point and Wired Internet (when provided)
2518.09.A.3 For the TV/ Credenza
2518.09.A.3.a (C) Digital TV/Connected Room
2518.09.A.3.b (D) Minibar - if required in Sections 2510.00-2512.00
2518.09.A.4 By the bedside
2518.09.A.4.a (E) Telephone - if required in Sections 2510.00 - 2511.00
2518.09.A.5 In the bathroom
2518.09.A.5.a (F) Telephone - if required in Sections 2510.00-2512.00

2500-301 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2518.10 Wiring Standards (Coaxial – MATV, CATV)

Hotels must install coaxial cable, homerun to each guestroom. The following provides detailed specifications about the coaxial cabling. Hotels must consult
their intended in-room entertainment provider to determine if there are additional wiring specifications or documentation. Hotels must work with a
professional cable installer to design and install the cable plant. For IPTV installations, see CAT6 documentation in Section 2518.03.
United States: Hotels must install coaxial cable, homerun to each guestroom. The following provides detailed specifications about the coaxial cabling.
Hotels must consult their intended in-room entertainment provider to determine if there are additional wiring specifications or documentation. Hotels must
work with a professional cable installer to design and install the cable plant.
2518.10.A System Specifications
System Specifications All installations must conform to relevant standards and safety specifications for the appropriate region. These may include:
2518.10.A.1 MATV Installations: ANSI/SCTE 40 2004 (US), BS EN 50083 (UK)
2518.10.A.2 Coaxial Cables: ANSI/SCTE 74 2003 (US), BS EN 50117 (UK)
2518.10.A.3 Grounding of coaxial antenna systems: outlined in NEC Article 250 (US), ANSI/NFP 70 (US), BS EN 50310 and section 2518.8.5 (UK)
2518.10.B Cable Types
2518.10.B.1 Coax The cable must meet or exceed specifications in ANSI/SCTE 74 2003 (US), BS EN 50117 (UK) or local equivalent standards, as follows:
2518.10.B.1.a Asia Pacific | Caribbean | Central America | Europe | Middle East and Africa | South America: Room drop maximum 50m: Webro WF
100 or CT 100 or equivalent
North America: Room drop maximum 150ft: RG-6 dual-shielded, Belden or Commscope or equivalent
2518.10.B.1.b Asia Pacific | Caribbean | Central America | Europe | Middle East and Africa | South America: Feed trunk cable maximum 50m: Webro
WF 100 or CT 100 or equivalent
North America: Feed trunk cable maximum – 230ft: RG-11 dual-shielded, Hard-line/.500 or greater, Belden or Commscope or equivalent
2518.10.B.1.c Asia Pacific | Caribbean | Central America | Europe | Middle East and Africa | South America: Feed trunk cable over 50m: Webro WF
165 or CT 125 or equivalent
2518.10.B.1.d Asia Pacific | Caribbean | Central America | Europe | Middle East and Africa | South America: Core trunk cable between MDF and all
IDFs: Webro WF 233 or CT 233 or equivalent
North America: Core trunk cable between MDF and all IDFs: RG-11 dual-shielded, Hard-line/.500 or greater, Belden or Commscope or
equivalent
2518.10.B.1.e North America: Cabling must be 60% braid, solid copper center conductor rated for 5MHz - 1GHz
2518.10.B.1.f Asia Pacific | Caribbean | Central America | Europe | Middle East and Africa | South America: CATV wiring design must provide/
compensate for longer runs
2518.10.B.2
Fibre

Use if the satellite dish is located more than 150m/500ft from the head end:

2500-302 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2518.10.B.2.a Single Mode G.657.A 3mm armoured or equivalent, terminated with SC/APC terminations
2518.10.C Connections
All coaxial network connections must be as follows:
2518.10.C.1 North America: Compression F-type connectors
2518.10.C.2 North America: Properly mated and tightened to approximately 30 in/lbs of torque
2518.10.C.3 Asia Pacific | Caribbean | Central America | Europe | Middle East and Africa | South America: Fully screened
2518.10.C.4 Asia Pacific | Caribbean | Central America | Europe | Middle East and Africa | South America: F-Type connectors
2518.10.D Signal Level
Measured at room outlet:
2518.10.D.1 Asia Pacific | Caribbean | Central America | Europe | Middle East and Africa | South America: Head End System Wiring (DVB-T/T2/C
[digital signal distribution])
North America: Head End System Wiring (HD/QAM256)
2518.10.D.1.a Asia Pacific | Caribbean | Central America | Europe | Middle East and Africa | South America: Signal level: 45db – 65dB
North America: Bandwidth sweep tested from: 5MHz to 1GHz, signal level: -10 to +10dB
2518.10.D.1.b Asia Pacific | Caribbean | Central America | Europe | Middle East and Africa | South America: Minimum Signal to Noise Ration (SNR):
26dB
North America: Modulation Error Ratio (MER): 37-40dBmV
2518.10.D.1.c Asia Pacific | Caribbean | Central America | Europe | Middle East and Africa | South America: Minimum Bit Error Ratio (BER): <2.0
E-04 (Pre Viterbi)
2518.10.D.1.d Asia Pacific | Caribbean | Central America | Europe | Middle East and Africa | South America: Maximum Composite Triple Beat (CTB):
53dB
2518.10.D.1.e Asia Pacific | Caribbean | Central America | Europe | Middle East and Africa | South America: Maximum Composite Second Order
(CSO): 53dB below measured carrier
2518.10.E Antenna
2518.10.E.1 All UHF antennas must incorporate a balun to ensure the matching of the dipole to the feeder cables.
2518.10.E.2 Antenna must be cabled from rooftop to MDF head end. See above for cabling length requirements.
2518.10.E.3 The aerial system, mounts, and support structures must be capable of withstanding winds of 100mph/160kph and take into account local
environmental conditions (snow, ice, extreme wind etc.).
2518.10.F Satellite Dishes
2518.10.F.1 Satellite dishes must be constructed to withstand a wind speed of 60mph/100kph and be of an adequate size for the system concerned and take
into account local environmental conditions (snow, ice, extreme wind etc.).

2500-303 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2518.10.F.2 Satellite must be cabled from rooftop to MDF head end and able to produce a 15dB carrier-to-noise level at the installations site for the given
transponders being received. See above for cabling length requirements.
2518.10.F.3 Dishes must be aligned for maximum signal strength and carrier-to-noise ratios. The LNB must be aligned so that the horizontal and vertical
transponders appear equal and give maximum rejection of the opposite polarity.
2518.10.G Coax Topology
2518.10.G.1 Head End System Wiring (i.e., HD/QAM/DVB-T/DVB-T2/DVB-C/digital signal distribution)
2518.10.G.1.a Wiring must be star topology or home run to each television. Run a single cable trunk feed from MATV head end (MDF) to a central point
within each hotel corridor/riser/IDF closet. Use multi-output taps to distribute the signal; from the IDF, run one coaxial cable to each
television.

2519.00 Signage and Graphics

2519.01 General Signage
2519.01.A All Signage
All signage, existing and replacement, must comply with these standards. Refer to Section - Signage for Identity and Marketing requirements.
2519.01.B Relicensing/Change of Ownership Signage Requirement
Upon relicensing or change of ownership, existing signage must be brought up to current signage specifications as directed by Hilton.
2519.01.C Signage Approval
All signage must be approved by Hilton. Written approval must be obtained prior to fabrication and installation.
2519.01.D Non-English Speaking Locations
Signage in non-English speaking locations must be bilingual, in both English and the local language.
2519.01.E Etched Trademark Requirements
Trademarks owned by Hilton must not be etched in any construction surface where they become permanent and cannot be easily removed.
2519.01.F Construction Project Identification Sign
A construction project identification sign must be installed once construction begins.

2519.02 Interior Signage

2519.02.A Interior Signage Design & Approval
Interior signage must be designed specifically for each individual property.
2519.02.B Not Applicable to this Brand
2519.02.C Public Area Glass Panels
In all public areas, glass panels (e.g., windows, glass doors, sidelights, etc.) which extend to the floor without a horizontal break or partition, or
without decorative framing, must be identified with customized graphics where required by applicable law.

2500-304 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2519.02.D Directional Signage

2519.02.D.1 Interior corridor signage must be brought up to the current standard at the time of any renovation within the corridor.
2519.02.D.2 A comprehensive system of informational/directional signs must be installed directing guests and Team Members to all appropriate facilities
contained within the building.
2519.02.D.2.a From the hotel entry to the restaurant and bar when entered through the hotel.
2519.02.D.2.b Café (if stand alone)
2519.02.E Lobby Area Signage
2519.02.E.1 100 percent non-smoking hotels must have signage at the front entrance visible for any guest entering the building. It must not be displayed
directly on the front doors or at the front desk.
2519.02.E.2 North America: “No Solicitation” signage is required at the main entrance of the hotel: “Solicitation, distribution, and/or trespassing anywhere on
these premises by non-team members are prohibited at all times.”
2519.02.F Public Restrooms
2519.02.F.1 Public restrooms must be clearly identified using international symbols.
2519.02.G Food & Beverage
2519.02.G.1 Hours of operation must be posted for the following areas:
Restaurant
Bar
2519.02.G.2 Restaurants that are entered through the hotel must have clearly identifiable signage.
2519.02.H Commercial Facilities
2519.02.H.1
Hours of operation must be posted for the following areas:

Sundries/Gift Shop (if not open 24 hours)

Guest Laundry (if applicable)

2519.02.I Executive Lounge

2519.02.I.1 Hours of operation must be posted for the Executive Lounge.
2519.02.J Meeting Facilities
Meeting Facilities (if provided)
2519.02.J.1 The primary entrance to the meeting facilities must have a digital wall-mounted event board.
2519.02.J.2 Meeting rooms must have the function room name and an integrated LED/LCD display for information services.

2500-305 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2519.02.J.3 Ballrooms and boardrooms must have the function room name and a LED/LCD display for information services.
2519.02.J.4 Hours of operation must be posted for the Business Center (24 hour availability).
2519.02.K Fitness Center Signage
2519.02.K.1 The facility must be clearly marked and identified.
2519.02.K.2 Hours of operation must be posted for the Fitness Center.
2519.02.K.3 Instructional signage must conform to the graphics and identity standards. In addition to any local law requirements and unless there is a conflict
with local law, instructional signage must include the following fitness center guidelines at a minimum:
2519.02.K.3.a Consult a physician before beginning an exercise program.
2519.02.K.3.b For your safety, please follow posted instructions when using equipment.
2519.02.K.3.c Use equipment at your own risk.
2519.02.K.3.d Children under 16 years of age are not permitted in the fitness center.
2519.02.K.3.e Stop exercising if you feel faint, dizzy, exhausted or have any feeling of discomfort.
2519.02.K.3.f In the interest of hygiene, please wipe down equipment after use.
2519.02.K.3.g [Brand] is not liable for personal injury, loss of property or any other claims arising out of the use of this facility or the equipment.
China: [Brand, Hotel Name, Owner & Staff] are not liable for personal injury, loss of property or any other claims arising out of the use of this
facility or the equipment.
2519.02.K.3.h Lockers are available on a first come first serve basis, for day use only. The Hotel does not supply locks. (if applicable)
China: Lockers are available on a first come first serve basis, for day use only.
2519.02.K.3.i China: Fitness center for use by registered guests/members only.
2519.02.K.3.j China: For your safety do not exercise if you have consumed alcohol, drugs or are on medication.
2519.02.K.3.k China: For your safety and those around you, eating, drinking or horseplay is not permitted in the center.
2519.02.K.3.l China: This is a non smoking facility; smoking and spitting are not permitted
2519.02.K.3.m China: Appropriate sports attire and athletic shoes must be worn at all times.
2519.02.K.4 Each piece of strength equipment must have signage displaying instructions on its proper use.
2519.02.K.5 Not Applicable to this Brand
2519.02.K.6 Not Applicable to this Brand
2519.02.K.7 Signage must be provided in the fitness center for emergencies. The signage must include details regarding emergency services/requirements as
outlined by local ordinance.
2519.02.K.8 The fitness center must have dual-language signs to meet international hotel standards where applicable.
2519.02.L Pool/Whirlpool/Spa Signage

2500-306 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2519.02.L.1 Hours of operation must be posted for the following areas:

Pool
Spa
2519.02.L.2 The following information must be included in the pool signage, plus any additional information required by regional and local ordinances:
2519.02.L.2.a Americas | Europe | Middle East and Africa: Pool for use by registered guests only.
Asia Pacific: Pool for use by registered guests/members only.
2519.02.L.2.b Children under 16 must be supervised by an adult at all times.
2519.02.L.2.c Shower before entering pool.
2519.02.L.2.d No running/horseplay in the pool area. Persons with skin lacerations, infections or blisters must not enter the pool.
2519.02.L.2.e Breakable service ware and glass bottles are prohibited in the pool or deck area.
2519.02.L.2.f Americas | Europe | Middle East and Africa: No lifeguard on duty. (unless required by local code)
2519.02.L.2.g No diving.
2519.02.L.2.h Pool hours are __ a.m. to __ p.m.
2519.02.L.2.i Maximum pool depth: feet and _____ meters
2519.02.L.2.j Maximum load capacity: ______
2519.02.L.2.k Swim at your own risk. Owner and management are not responsible for accidents and injuries.
China: Swim at your own risk. [Brand, Hotel Name, Owner & Staff] are not responsible for accidents and injuries.
2519.02.L.2.l China: This is a non smoking facility; smoking and spitting are not permitted
2519.02.L.2.m China: Appropriate swimwear and swim cap must be worn in the pool. Babies and infants in diapers must wear swim diapers or plastic
underpants.
2519.02.L.3 The following information must be included in the whirlpool signage, plus any additional information required by regional and local ordinances:
2519.02.L.3.a Americas | Europe | Middle East and Africa: Whirlpool for use by registered guests only.
Asia Pacific: Whirlpool for use by registered guests/members only.
2519.02.L.3.b Children under 16 must be supervised by an adult at all times.
2519.02.L.3.c Shower before entering whirlpool.
2519.02.L.3.d Elderly persons, pregnant women, infants and those with health conditions requiring medical care must consult a physician before entering
the whirlpool.
2519.02.L.3.e Persons under the influence of alcohol or drugs must not use the whirlpool.
2519.02.L.3.f Persons with skin lacerations, infections or blisters must not enter the whirlpool.
2519.02.L.3.g No glass allowed in the whirlpool area.
2519.02.L.3.h Americas | Europe | Middle East and Africa: No lifeguard on duty. (unless required by local code)

2500-307 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2519.02.L.3.i No diving.
2519.02.L.3.j Whirlpool hours are __ a.m. to __ p.m.
2519.02.L.3.k Maximum whirlpool depth: _____feet and _____meters
2519.02.L.3.l Maximum load capacity: ______
2519.02.L.3.m Use whirlpool at your own risk. Owner and management are not responsible for accidents and injuries.
China: Use whirlpool at your own risk. [Brand, Hotel Name, Owner & Staff] are not responsible for accidents and injuries.
2519.02.L.3.n China: Observe a reasonable time limit of 15 minutes in the whirlpool to avoid long exposure that may result in nausea, dizziness or fainting.
2519.02.L.4 Provide a sign clearly stating “Emergency equipment shut-off” directly above the shut-off switch for the whirlpool pumps.
2519.02.L.5 American Samoa | Guam | Northern Mariana Islands | Puerto Rico | United States | Virgin Islands, U.S.: Pool lifts must have identification
and instructional signage that matches all other signage in the pool area. Sample verbiage at the lift: "POOL LIFT Reserved for guests with
mobility disabilities only. For lift assistance or instructions, contact the front desk."
2519.02.L.6 Signage must be provided in the spa for emergencies. The signage must include details regarding emergency services/requirements as outlined
by local ordinance.
2519.02.L.7 China: The following information must be included in the Sauna and Steam Room signage, plus any additional information required by regional
and local ordinances:
2519.02.L.7.a China: Sauna & Steam room for use by registered guests/members only.
2519.02.L.7.b China: Children under 16 years of age are not permitted in the sauna or steam.
2519.02.L.7.c China: Appropriate attire must be worn at all times.
2519.02.L.7.d China: Observe a reasonable time limit of 15 minutes in the sauna or steam to avoid long exposure that may result in nausea, dizziness or
fainting.
2519.02.L.7.e China: Sauna & Steam hours are ____a.m. to____p.m.
2519.02.L.7.f China: Maximum load capacity_______.
2519.02.L.7.g China: Use sauna or steam at your own risk. [Brand, Hotel Name, Owner & Staff] are not responsible for accidents, injuries, death or any
loss with the use of the sauna and steam.
2519.02.L.8 China: The following information must be included in the Locker Room Rules & Regulations signage, plus any additional information required by
regional and local ordinances:
2519.02.L.8.a China: Lockers for use by registered guests/members only.
2519.02.L.8.b China: Do not leave any items in the lockers overnight.
2519.02.L.8.c China: Do not leave any valuables in the locker.
2519.02.L.8.d China: Use locker at your own risk. [Brand, Hotel Name, Owner & Staff] are not responsible for any loss associated with the use of the
locker room, e.g. valuable, articles of clothing etc.

2500-308 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2519.02.L.9 China: The following information must be included in the Kids' Pool Rules & Regulations signage, plus any additional information required by
regional and local ordinances:
2519.02.L.9.a China: Kids’ Pool for use by registered guests/members only.
2519.02.L.9.b China: Children under 16 must be supervised by an adult at all times.
2519.02.L.9.c China: Shower before entering pool.
2519.02.L.9.d China: No running/horseplay in the pool area. Persons with skin lacerations, infections or blisters must not enter the pool.
2519.02.L.9.e China: No glass allowed in the area.
2519.02.L.9.f China: No diving.
2519.02.L.9.g China: Pool hours are __ a.m. to __ p.m.
2519.02.L.9.h China: Maximum pool depth: _____feet and _____ meters
2519.02.L.9.i China: Maximum load capacity: ______
2519.02.L.9.j China: This is a non smoking facility; smoking and spitting are not permitted
2519.02.L.9.k China: Appropriate swimwear and swim cap must be worn in the kids’ pool. Babies and infants in diapers must wear swim diapers or plastic
underpants.
2519.02.L.9.l China: Swim at your own risk. [Brand, Hotel Name, Owner & Staff] are not responsible for accidents, injuries, death or any loss with the use
of the kids’ pool.
2519.02.M Circulation Signage
2519.02.M.1 Not Applicable to this Brand
2519.02.M.2 Elevator lobbies and elevator cabs must have signs that state during a fire emergency the exit stairs must be used instead of the elevator.
2519.02.M.3 Not Applicable to this Brand
2519.02.M.4 Not Applicable to this Brand
2519.02.M.5 Not Applicable to this Brand
2519.02.M.6 All floor levels, within enclosed stairs, must be clearly numbered at each landing. The letters must be 6”/150 mm minimum high and reflective.
2519.02.M.7 Exit stair doors must have signs that state they are fire doors and must remain closed at all times.
2519.02.N Guestroom Signage
2519.02.N.1 Guestroom signage must be provided on corridor wall adjacent to strike side of each guestroom door.
2519.02.N.2 Not Applicable to this Brand
2519.02.N.3 The international "no smoking" symbol must be clearly displayed at all guestrooms designated as "non-smoking". The graphic must be included
with the guestroom numeral signage. As an alternate, entire floors may be designated as non-smoking with "no smoking" graphics in each
elevator/lift lobby, rather than on each guestroom door.

2500-309 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2519.02.N.4 The back of the guestroom door must include a sign containing fire evacuation information. This sign must be centered on the door below the
door viewer. The following must be included:
2519.02.N.4.a Emergency exit plan
2519.02.N.4.b Pull station and fire extinguisher locations
2519.02.N.4.c Maximum room rate (where required by law)
2519.02.N.4.d Check-in and check-out times (where required by law)
2519.02.N.4.e Safety deposit box availability
2519.02.N.4.f Local laws/standards
2519.02.N.4.g For your privacy and security, always use your deadbolt to double lock your room from inside. The safety latch and door viewer must be
used to visually identify anyone outside your door. Follow these general guidelines at all applicable passage doors.
2519.02.O Back-of-House Signage
North America: Back-of-House Signage
2519.02.O.1 North America: “No Solicitation” signage is required at the team member entrance of the hotel: “Solicitation, distribution, and/or trespassing
anywhere on these premises by non-team members are prohibited at all times.”

2519.03 Digital Signage System

2519.03.A Digital Signage Approval
The digital signage system must be approved by Hilton.
2519.03.B Digital Signage Meeting Area Location Requirements
Digital signage must be provided outside each ballroom, meeting room, board room and in the pre-function area. It must display the name of the
room and company details (where requested).
2519.03.C Digital Signage Wiring Distribution
Each digital sign must have a 20amp service CAT6 wiring distribution from a central MDF or IDF.
2519.03.D Digital Signage Installation Requirements
The following guidelines must be included for the physical installation of the digital signage:
2519.03.D.1 Center of screen must be 60”/1.50 m from the floor.
2519.03.D.2 Signage must be properly ventilated to prevent overheating.
2519.03.D.3 Signage must be accessible for servicing after the installation.
2519.03.E Digital Signage Location Requirements
Digital signage must be located in the following locations:
2519.03.E.1 Hotel main lobby entrance - 40”/1.02 m Monolith/Freestanding screen
2519.03.E.2 Elevator/Lift Cabs - 15”/381 mm screens

2500-310 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2519.03.E.3 Meeting Room/Business Center entrance - 32”/810 mm In-wall screen

2519.03.E.4 Meeting Room/Boardroom entrances - 15”/381 mm In-wall screens
2519.03.E.5 Ballroom way finder from main lobby - 32”/810 mm In-wall screen
2519.03.E.6 Ballroom pre-function entrance - 40”/1.02 m In-wall portrait screen
2519.03.E.7 Ballroom pre-function - 40”/1.02 m In-wall portrait screen
2519.03.E.8 Ballroom registration desks - 32”/810 mm Screens on mobile stands
2519.03.E.9 Ballroom entrances - 15”/381 mm In-wall screens

2519.04 Exterior Signage

2519.04.A Property Identification Signage Reference
Refer to https://designinformation.hilton.com for property identification signs in the Exterior Signage Specifications.
2519.04.B Main Entry Door Property Identification Sign
An approved sign manufacturer, licensed by Hilton, must fabricate and install all property identification signs. Contact information may be found
online at https://designinformation.hilton.com.
2519.04.C Property Identification Signs
2519.04.C.1 A minimum of one internally illuminated ground monument sign and one internally illuminated building mounted sign is required for all properties.
Additional signage may be required by Hilton dependent upon building orientation and visibility.
2519.04.C.2 Not Applicable to this Brand
2519.04.C.3 The ground sign pedestal or base must be protected from damage by planter box, landscaping or other means.
2519.04.C.4 Blade signs are allowed at urban locations when a mount location is not available for ground signs. Blade signs must be internally lit and comply
with brand standards. Neon is not allowed.
2519.04.C.5 Illuminated signs must be time switched and photo-cell controlled.
2519.04.C.6 Exposed conduit and/or raceways are prohibited from view at building face signs. Supporting signage equipment (including conduit and
raceways) are prohibited from view at all public area and guest room interior spaces. Access panels, where required, are to match the adjacent
finish with keyed access for maintenance personnel.
2519.04.C.7 Not Applicable to this Brand
2519.04.C.8 At time of replacement, materials including the light source must match any remaining/existing materials. Full signage replacement must comply
with current specification standards.
2519.04.C.9 Exterior signage must be installed prior to opening, including conversion properties.
2519.04.D Exterior Miscellaneous Signs
2519.04.D.1 External way finding signage must be provided for properties where travel path decision points occur forcing a guest to turn left, right or continue
straight ahead.

2500-311 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
2500 - Design, Construction & Renovation

2519.04.D.2 Not Applicable to this Brand

2519.04.D.3 Middle East and Africa: Subject to the hotel’s location in the city, additional external way finding signage may be required for guests arriving by
private car.
2519.04.D.4 Not Applicable to this Brand
2519.04.D.5 Porte cochere clearance signage must be provided for clearances less than 15’-0”/4.5 m. Letter height must be 6”/15 cm minimum and the color
must contrast the adjacent building color.
2519.04.D.6 Separate restaurant and bar exterior entrances must be clearly identified with awnings or canopies with graphics bearing the establishment’s
name.
2519.04.D.7 No additional advertising (banners, billboards and interior or exterior reader boards) are permitted on the building.
2519.04.E Parking Signage
2519.04.E.1 Directional signage to the parking area must be clearly visible when not obvious.
2519.04.E.2 Floor level and area signs must be provided in parking garages for ease of locating vehicles.
2519.04.E.3 A disclaimer must be posted in all guest parking areas on the site that user assumes all risks, that all valuables should be removed from vehicle,
and that owner and management have no liability for loss or damage. Signs must be located along parking lanes and be mounted to light poles or
independent poles with spacing not to exceed 100’-0”/30 m.
2519.04.E.4 In addition to brand required parking signage, all hotels with on-site parking must install five brand approved Diamond Elite guest parking signs.
At least three spots must be located near the main entrance of the hotel – all others can be in proximity to secondary entrances. Refer to marKIT
for specifications.
Diamond member reserved parking signs must display the current Hilton Honors branding. Non-compliant signage must be replaced by January
1, 2019.

2519.04.E.5 Signage identifying designated accessible parking spaces must be provided at guest parking areas.
2519.04.E.6 North America: Signage must be provided designating parking space(s) reserved for electric vehicle charging stations.

2500-312 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
 Glossary

Glossary-
Glossary

Abbreviations

°F Fahrenheit A Amp ACT Acoustical Ceiling Tile

AFF Above the Finished Floor C Celsius CDB Celsius Dry Bulb
CFLs Compact Fluorescent Lamp CFM Cubic Feet per Minute CPU Central Processing Unit
CYP Computer Yarn Placement D Depth dBA A-weighted decibel
DDM Distributed Data Management dia. Diameter DP Dew Point
DX Direct Expansion EAT Entering Air Temperature EIFS Exterior Insulation Finish System
FDB Fahrenheit Dry Bulb FF&E Furniture, Fixtures & Equipment FPM Feet Per Minute
FT Feet or Ft2 (Feet squared) GFCI Ground Fault Circuit Interrupter GFI Ground Fault Interrupter
GPF General Protection Fault GPM Gallons Per Minute H Height
HD High Definition HR Humidity Ratio HSIA High Speed Internet Access
HVAC Heating Ventilation Air Conditioning HZ Hertz IIC Impact Insulation Class
kg Kilograms KW Kilowatts L Length
lb Pounds LCD Liquid Crystal Display LED Light Emitting Diode
M Meters MATV Master Antenna Television MC Metallic Conduit
MCDB Mean Coincident Dry Bulb MDB Mean Dry Bulb MDF Medium Density Fiberboard
MERV Minimum Efficiency Reporting Value mm millimeters NIC Noise Isolation Class
OSA Outside Air oz. Ounces PSI Pounds per Square Inch
PTAC Package Terminal Air Conditioner PVC Polyvinyl chloride PVS Personal Viewing Screen
SCR Silicon Controlled Rectifier sq. square SRI Solar Roof Index
STC Sound Transmission Coefficient SVRS Safety Vacuum Release System TDD Telecommunications Device for the Deaf
V Volts VOC Volatile Organic Compounds W Width

Acronyms

American Architectural Manufacturers American Association of Textile Chemists and

A&C Architecture & Construction AAMA AATCC
Association Colorists
ABA Architectural Barriers Act ADA American Disabilities Act AGA American Gas Association
AMCA Air Moving and Conditioning Association ANSI American National Standards Institute ARI Air Conditioning and Refrigeration Institute
American Society of Heating, Refrigerating and
ASA American Standards Association ASHRAE ASME American Society of Mechanical Engineers
Air Conditioning Engineers
ASTM American Society for Testing and Materials AWMA Air & Waste Management Association AWS American Welding Society

Glossary-1 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020
Glossary

Acronyms

BS British Standard CFFA Chemical Fabrics and Film Association DHI Door and Hardware Institute
Deutsches Institut fur Normung (German
DHSI Door and Hardware Systems, Inc. DIN EN Euro Norm (European Standard)
Institute for Standardization)
EPA Environmental Protection Agency ETL Environmental Testing Laboratories FIA Factory Insurance Association
FM Factory Mutual GB Guobiao (Chinese Standard) IBR Institute of Boiler and Radiator Manufacturers
IEEE Institute of Electrical and Electronic Engineers ISO International Standards Organization MPEG Moving Picture Experts Group
NEC National Electrical Code NECA National Electrical Contractors Association NEMA National Electrical Manufacturers Association
NESC National Electrical Safety Code NFPA National Fire Protection Association NSF NSF International
OSHA Occupational Safety and Health Act SAE Society of Automotive Engineers SBI Steel Boiler Institute
Sheet Metal and Air Conditioning Contractors
SCS Scientific Certification System SMACNA UFAC Upholstered Furniture Action Council
National Association
UL Underwriters Laboratories UMC Uniform Mechanical Code WH Warnock Hersey

Terminology/Definitions

A feature internal to automatic fire detection

An area where persons unable to use
and alarm systems, wherein the report of
Alarm Area of stairways may remain for a period of time,
AACHEN Measurement for dimensional stability smoke detection is confirmed within a
verification refuge waiting for assistance or instructions during
specific period of time before initiating an
an emergency
alarm
Common The portion of an egress path traveled The portion of a corridor where only one Level of The point at which a person is considered to
Dead end
path of before two or more distinct paths to an exit path of travel is available before two or more exit be exited from a building and is in, or has
corridor
travel are available distinct paths to an exit are available discharge immediate access to a public way
Normally
Manual fire A manually operated device used to initiate Spaces that are occupied on a regular
lux Unit of measurement for illumination occupied
alarm box an alarm signal basis, either permanently or temporarily
spaces
Wherein a fire alarm signal sounds only in
A space, street, alley or land dedicated to Response A standardized measurement of the thermal
Pre- an attended location, providing a
the public,for public use that is open to the time sensitivity of an automatic sprinkler. Quick
signal predetermined amount of time to investigate Public way
outside air and is of sufficient size to index Response (QR) sprinklers are those units
alarm a detection notice, before initiating an
accommodate those exiting from a building (RTI) with RTI of 50 or less.
automatic alarm evacuation sequence
A single or multiple-station alarm device A low-voltage device that senses visible or
Smoke responsive to smoke, connected to building Smoke invisible particles of combustion integrated
alarm electrical service and not connected to the detector and listed for service with the building fire
building fire alarm system alarm system.

Glossary-2 CONFIDENTIAL Hilton (Hotels) - Brand Standards - Global Effective January 06, 2020