Family Salon Business Plan
Family Salon Business Plan
1. COMPANY PROFILE.................................................................................................................1
1.11.1 STRENGTHS................................................................................................................5
1.11.2 WEAKNESSES.............................................................................................................5
1.11.3 OPPORTUNITIES........................................................................................................6
1.11.4 THREATS.....................................................................................................................6
2. MARKETING PLAN...................................................................................................................7
3. OPERATIONS PLAN................................................................................................................12
3.1 LOCATION........................................................................................................................12
FINANCIAL PROJECTIONS...........................................................................................................16
YEAR 2:............................................................................................................................................18
BALANCE SHEET...........................................................................................................................20
RATIOS – FORECASTED...............................................................................................................21
REFERENCES..................................................................................................................................23
Business Plan
1. Company Profile
The name of the company is “The Common Salon” for the reason of not specifically make it for
women but for the whole family. The main purpose of the company is to deliver the best quality
experience in terms of skincare, hairdressing, and all the beauty services for the whole family in
one place. Its opening time will be from 11 am to 8 pm all the weekdays.
The type of business established in Kuwait is a Salon Business for the whole family, including
men, children, and women. It primarily provides services like make-up application, massages,
eyebrow, and eyelash tinting, manicures and pedicures, waxing, and skin-care treatments, including
facials for men and women. It also provides hairdressing services, including styling, permanents,
cutting, and shampooing for the whole family like men, women, and children.
The planned location for our family-based salon is “Al-Ghunaim Tower, Al-Qibla, Kuwait City.”
As it is one of the famous towers in Kuwait and a beautiful place that makes the shopper live
unique moments, it goes with the persona of our business, and the locality will help to place the
salon in the minds of the customers as prosperity and excellence. The customers can contact for
preorder information through business contact is 22248454. Moreover, all the necessary
information including business address and contact information will be provided in the company’s
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1.3 Owners /Principals:
Ownership structure will be based on the partnership for which one of my friends will be sharing
ownership of this business. The main reason for sharing partnerships used for ownership structure
is the huge target market. While the reason for the mix of customers is to maintain consistent
business throughout the year. Customers first will be given a menu card shows all services with
mentioned prices, to take their order. Customers will also be given feedback cards in which they
will report their experience at ‘The Common Salon.’ So, sharing partnerships will be easy to handle
all the customers. The main principals at ‘The Common Salon’ are about honesty and efficiency,
Our business has an advisable connection through merchant association that is strong enough
named Kuwait Chamber of commerce and industry, which is a non-profit government organization.
As, all the retailers are registered under the Kuwait Chamber of Commerce, which is a non-profit
government organization that represents all the business institutions in the country. It is mainly
intended to shelter the concern of business personnel; so hopefully, it will help us to maintain our
business.
It is a unique family salon to offer the best possible experience for clients in Kuwait. It provides the
best of beauty services to the clients by modern machinery in the most comfortable ambiance.
Mainly, we aim to cover and exceed the client’s expectations. The vision statement of The
‘To be the most recognized and preferred family salon in terms of beauty services’
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It mainly aims to be the ideal salon in Kuwait by providing the most creative, high quality, and
professional services to the clients and accommodating all of their needs to make them feel as much
‘To enhance the feeling of beauty and confidence in our potential customers by using more
Primarily our task is to turn the client dreams into reality. The service in our salon is provided with
technology tools by using modern printing and cleaner machinery delivered from china by our well
trained and skilled staff. Main value statement of the company states that;
‘To provide the best quality beauty services for the whole family at one location with the best
possible technology tools in the most convenient, pleasant, and reliable environment.’
The main business opportunity regarding our salon is about economic growth in Kuwait. Our Salon
might be the reason for strong market growth. According to the View 14 Beauty lounge, the main
competitor of ‘The Common Salon’ is ‘View beauty Salon’ for the reason of its location nearby.
However, there is still a higher tendency that ‘The Common Salon’ will contribute to the market
growth because it works as all in one by offering higher quality services for men, women, and
children, unlike the View beauty Salon, which only provides services for women. Moreover, by
having a view to 992 Beauty Salon in Kuwait / Database /, there are only 992 companies regarding
beauty salon working in Kuwait, so in that way, ‘The Common Salon’ may contribute to higher
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1.8 Industry Analysis:
For industry analysis, the most important factors that may influence our business are political,
social, economic, and technological. According to Pearson, Political factors are related to
regulatory aspects like product safety, rules, and regulations. The cosmetic segment of the beauty
salon industry is regulated by the government to ensure the skin-care and safety of the customers.
Social factors may influence our business, like brand loyalty may encourage potential customers to
go for their favorite salon without having a trial in our salon. Economic factors like inflation as
increasing the cost of cosmetics, machinery, and other materials used in our salons may greatly
affect personal income at our salon and may lower the motivation of staff. Technological factors
like internet availability for online appointments and new higher technology tools for all the beauty
services are other factors of the salon industry that may influence our business.
According to Wagner (2017), the industry is contributing almost $780 billion business, and its
services can never be replaced by the technology, outsourced to another country, and streamed
through the internet. The Global beauty salon industry has a higher tendency for the record of
strong growth in the coming years. The most important fact is that there are only 992 companies
regarding beauty salon working in Kuwait so, the contribution of Kuwait towards the beauty salon
The main objective of ‘The Common Salon’ is to achieve a 45% net profit margin within the first
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Client retention by satisfying by giving comfortable and pleasant surroundings
Employee retention by offering the best salary packages and friendly working environment
To capture more and more customers by giving them different packages and discount offers
1.11.1 Strengths
Customer services as our salon provide excellent service by our well trained and skilled
staff
Extended opening hours as our salon is remained open all the weekdays from 11 am to 8 pm
Large range of services as it provides massages, make up services, hair dressings, eyebrow,
and eyelash tinting, manicures and pedicures, waxing, and skin-care treatments including
1.11.2 Weaknesses
Not having internet market experience that may influence customer preferences
No online appointment facility may be another weakness because people mostly feel easy to
An increase in public awareness as The Common Salon is a new beauty salon company, so
it will take much time to make people aware of its existence and excellent services.
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1.11.3 Opportunities
Strong market growth as there is still a higher tendency that ‘The Common Salon’ will
contribute to the market growth because it works as all in one by offering higher quality
Development of packages that may capture more and more potential customers and increase
market share
The local business partnership that has a high tendency in Kuwait so it might be another
1.11.4 Threats
Home visit stylists and beauticians that make the customers more comfortable because in
Salon in the area like ‘View Beauty Salon’ that may capture more of our potential
customers
Customer preferences are another big threat to our salon and influence the business growth
Our Salon is an exceptional family salon to propose the best possible experience for clients in
Kuwait. It gives the preeminent of beauty services to the clients in the most comfortable ambiance.
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Comfort as we consider that the customers are satisfied that their all needs are met
unique way
Location as our salon is providing easily accessible location, and one of the ultimate
benefits of this location is about the usual inflow of target customers where our target
market is more likely to shop from and visits for spare time with shopping intentions.
Quality as the quality of services in a way that it takes the customers to the modern world of
technology
The atmosphere as the atmosphere is friendly enough to force the customers to visit again
and again
2. Marketing Plan
It provides various services regarding hairdressing like styling, coloring, haircuts, and hair re-
texturing, or trimming. Hair extensions, permanents, and shampoo washing for the whole family
like men, women, and children. It also provides the services of nail art like Nail polish, Nail art
drawing, Gel nail polish (Save 15% with coupon), Manicure and pedicure (Save 5% with coupon),
Premium-laser manicure art that we can peel it off without acetone, Nail sterilize (Save 10% with
coupon), and Nail dust remove. It also offers services like make-up application, massages,
eyebrow, and eyelash tinting, waxing, and skin-care treatments, including facials for men and
women. Considering the article by Scott (2019), the pricing strategy that ‘The Common Salon’
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follows is penetration pricing with which the price of products or services is set lower at first than
the eventual market price to attain a high volume of sales quickly. The main reason to use this
strategy is to get a broad range of people for whom price is a key concern in their purchasing
decision like low-income families and to address tight profit margins by offering discount services
that may discourage potential customers from going to our competitors. Considering the article by
Bhasin (2018), ‘The Common Salon’ uses a direct distribution strategy to place our services as all
the services that it provides are directly given to potential customers. The unique selling
proposition at ‘The Common Salon’ is about two kinds of services. The first is related to the
services of hairdressing for which cutting, coloring, and styling is special services by our salon. The
second is related to nail services for which nail art, manicure, and pedicure along with all kind of
The ultimate business marketing strategy is related to B2B as it directly provides all the services to
the end consumers without the intervention of any third party. The primary market of our salon is
related to the suppliers of beauty products raw material available in Kuwait. Our secondary market
is related to manufacturers of the products that we use to provide our services to end consumers.
Our territory market is related to the men, women, and kids living near “Al-Ghunaim Tower, Al-
Qibla, Kuwait City.” So basically, our business profile shows that our immediate demographic
target is the people living near the Al-Ghunaim Tower with a population of more than 10,000. The
demographics include children who age from 3 to 12, young ladies and gents with age from 13 to
20, Adult women and men with age from 20 to 35. The Common Salon provides hairdressing
services to the children in the separate section at our salon while provides nail art, hairdo and all the
fashion, skincare and beauty related services to the young ladies and adult women in the separate
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section of women at our salon whereas, provides all the hairdressing, massage, facial and beauty
services to the young gents and adult men in the separate section of men at our salon. Besides,
Psychographics of our business is related to the people who are looking to have beauty services for
all the family in one place to avoid the hassle of going in different places for men, women, and
children.
Marketing research is vital for the success of our business, for which both primary and secondary
research plays an important role. Considering Kuwait Market Research by Edison Research (2020),
we will hire different people from research firms as Edison has almost full-time researcher’s
supervisors and staff in Kuwait city and have a great ability to conduct research and survey all
through the country to conduct primary research. This research includes surveys, focus groups,
observation, and interviews. Through this research, the research team would be able to use
statistical models to acknowledge the sample group that may be the representative of our target
audience. To conduct secondary research, we will use some formerly completed studies and relate
the results to our situation. For example, a research article specifically was done in Kuwait
regarding the salon industry as a study conducted by Algharabali (2014) showed cultural challenges
in service encounters at a British beauty salon in Kuwait that may guide us in terms of culture. The
results of the secondary research may be broader for our business decision making but may help us
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2.4 The Competition
According to the View 14 Beauty lounge, the main direct competitor of ‘The Common Salon’ is
‘View beauty Salon’ for the reason of its location nearby and the beauty services it provides, so
‘View beauty Salon’ may capture more of our potential customers. Having a view on Miss Oprah,
Jabreyia - Gulf Bank Street, Kuwait City (2020), the indirect competitor of ‘The Common Salon’ is
‘Miss Oprah’ located near Jabriya, Gulf bank Street because it specifically provides magnificence
services to women with all their technological tools. ‘Miss Oprah’ shows indirect competition
because it is specialized in nail and hairdressing services to enhance the beauty of women so
women can have beauty services in terms of nail and hairdressing for there. Despite both direct and
indirect competitors, there is still a higher tendency that ‘The Common Salon’ will contribute to the
market growth because it works as all in one by offering higher quality and wide range of services
for men, women, and children, unlike its competitors who only provide services for women.
One of the main marketing objectives is to raise awareness about our salon among our target
audience and increase credibility. Because the target audience will be encouraged and they will feel
comfortable to get the services provided by our salon once they know our existence with a wide
range of high-quality services. Other main objectives are to compete in the market and raise
revenue that may be possible due to our marketing approach. Our strategy for positioning is image
positioning by promoting our brand image that is possible with differentiating our values and
making our prestigious worth in the customers’ minds. The main promotional and sales strategies
Distribute our brochures to the general public by describing our package details with prices
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Distribute our brochures to the college students to make them aware of the existence of our
Build a good relationship with TV channels and participate in the beauty cultural programs
on the TV
Put paper advertisements by promoting our brand image with its precious services
Give involvement to the outfit models for magazines and paper covers
Besides, we have a higher tendency to use social media tools after some time like Facebook,
Instagram, and LinkedIn to support our social media marketing strategies that are as follow;
Increase public engagement by grabbing the attention of more and more potential
consumers
Increase web traffic by using promotional posts and social aids and create engaging content
Community our marketing goals by involving the potential consumers and then set further
goals accordingly
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Videos on YouTube 2
Market an event 1
Comments on blogs 2
Facebook Updates 2
Instagram updates 2
Host a workshop 1
updated consumers
3. Operations Plan
3.1 Location
The location of ‘The Common Salon’ is “Al-Ghunaim Tower, Al-Qibla, Kuwait City.” Seeing that
it is one of the well-known towers in Kuwait and an attractive place that makes the customer live
exclusive moments, it goes with the guise of our business, and the area will help to place the salon
The location of our salon is offering easily reachable location, and one of the definitive benefits of
this location is about the regular inflow of target customers where our target market is more likely
to shop from and visits for auxiliary time with shopping intentions.
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3.1.1 Lease Info
We have rented out a space of around 2000 square feet of space, which requires only minimum
renovation, and this is the main reason that we have chosen this space. The span for ‘The Common
Salon’ has been vacant for seven months, and the owner of the salon, along with co-owner, has
The rent of the salon is almost around 400 KWD per month, which is the expected market rate of
the place. The most expected revenue for ‘The Common Salon’ will be around 55, 000 KWD in the
early year of the operations to 75,000 KWD by the end of the fifth year while 50,000 KWD is
expected to be the start-up financial support for the lease costs, renovation, furniture, equipment
materials, and all the costs related to interior design of the salon.
It is a double-floor salon. The first floor is specifically for women and kids, while the second floor
is particularly for men. Both floors comprise of different rooms which would be utilized for
different purposes. The floor plan is designed in a manner to utilize each space area efficiently.
Each section has its significance and importance. The main section of the floor is the reception and
waiting area at the entrance of the Salon, where people can get their appointments regarding saloon
services or get a piece of information regarding salon. The other main sections on the first floor are
changing chambers and the kitchen with a reliable and safe environment. Other sections on this
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floor include washrooms, facial rooms, styling area, hair service section, waxing rooms, and nail
The other side of the first floor is particularly for kids services where hair cutting and all the
skincare services for kids are provided by professional staff. The second floor has three main
sections in which the first section is quite large that is particularly for hair services for men in
which shampoo services, dryer services, hair color, and cutting services, along with all hair
services, are provided. The other two sections are specifically for skin care and beauty services for
men like facial services, and so on. Both the floors are well-furnished with comfortable seating
arrangements and a proper music system that will make the customers feel like home.
Management of any business plays an important role in business development strategy. It is more
than just assigning duties to the employees and determining the overall job structure. The people
involved in the management of ‘The Common Salon’ include Salon owner and co-owner, Salon
general manager and assistant manager, Salon head of staff, Stylists and therapists, Skincare
Human resources management is handled by the owner and co-owner of ‘The Common Salon,’
who will control all the hiring and firing of staff and management by assigning the bonuses, leaves
per month, and increments in the salary. All the procedures and activities of the HR department will
ensure the high performance of its employees that will further lead to a variety of OB initiatives to
promote the high dedication and engagement level of employees towards organizational goals.
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3.4 Staff positions, duties, and responsibilities
Salon owner and co-owner will monitor all human resource tasks along with financial
activities and will make sure exceptional customer services by providing the right
The salon manager and assistant manager will manage the internal working environment by
The head of staff will specifically work for lower staff workers to enhance their skills by
Stylists, therapists and skin care professionals will provide their specialized services in all
Whereas the receptionist will deal with the customer order by providing them detailed
Our management team consists of 25 employees, including general manager, assistant manager,
active stylists, and therapists. Employees will be divided on both floors. Fifteen employees will
work on the first floor, from which five employees will specifically give their services in kid's
sections. The remaining employees will work on the second floor that is particularly for men’s
section.
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Salon manager and assistant manager will be given annual income with possible bonuses
and increments within six months depending on their efficiency of managing their supposed
work
Head of staff will be given annual salary with potential additional benefits and increments
within ten months depending on his capacity that to what extent he polishes his staff’s skills
Stylist, therapist, and skin-care professionals will be given salaries at piece-rate along with
Receptionists will be given salaries in commission base with possible bonuses depending on
her efficiency
Risk analysis is the whole process of recognizing and evaluating probable issues that may
negatively impact the business proposal of our salon. Risk analysis will help us to evade and
alleviate those risks that we may encounter in the future. The foremost risk that we may come
across is about the appliances such as waxing machine, hair, and curlers, steaming instruments
should be handled with care. Besides, any wires or cooking devices shouldn't be out in the
open; they can harm the clients or staff. Also, unexpected events like inflation may come across
our way of business development. So preventive measures should be taken, such as insulating
the wires properly and using rubber pads to keep the machines on the surface, and reassessment
The implementation schedule is a chart that clearly states all the tasks that are essential to complete
the specific projects and linked deadlines. It is the most important part of planning because it will
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become the device to use for the assessment and evaluation phases of the project. Implementation
Implementation Schedule
Financial Projections
Year 1:
Operating Expenses
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Salary $150,000.00
Labor $30,000.00
Utilities $5,000.00
Insurance $3,600.00
Sales Promotion $25,000.00
Delivery and Transportation $16,500.00
Miscellaneous $1,500.00
Total Expenses $233,100.00
Assumptions:
1.Net sales based on price category for each
service:
Hair Cutting: $60 (lowest)
Shave: $40
Facial: $69
Massage: $100
Bleach: $58
Body message: $70
Comfort Pack: $83
2.Cost of goods sold includes the weekly maintenance cost for the saloons to ensure that they are in
perfect condition for the next service. Further, the cost of goods involves the material cost which
will be provided for the services. Note that in every category, the company intends to include
clients for those that need them.
In the first year, we intend to hire out at least 3 workers in the saloons. Thus it will imply that in a
month, the saloons will get service out 1000 people. Further, in the luxury saloon category, the
company will hire them out at a rate of at least 2 a day, meaning that the company will hire out
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the saloons to 60 people a month.
1.Salary will be drawn by the owners/managers in the third year.
Year 2:
Operating Expenses
Salary $120,000.00
Labor $30,000.00
Utilities $6,000.00
Insurance $5,000.00
Miscellaneous $1,500.00
Assumptions:
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Bleach: $58
Body message: $70
Comfort Pack: $83
3.Cost of goods sold includes the weekly maintenance cost for the saloons to ensure that they are in
perfect condition for the next service. Further, the cost of goods involves the material cost which
will be provided for the services. Note that in every category, the company intends to include
clients for those that need them.
In the first year, we intend to hire out at least 3 workers in the saloons. Thus it will imply that in a
month, the saloons will get service out 1000 people. Further, in the luxury saloon category, the
company will hire them out at a rate of at least 2 a day, meaning that the company will hire out the
saloons to 60 people a month.
Month Jan Feb Mar Apr May Jun Jul Aug Sept Oct Nov Dec Total
Revenues $40,00 $40,0 $40,0 $40,0 $40,0 $40,0 $60,0 $60,0 $60,0 $60,0 $60, $60, $540,00
0 00 00 00 00 00 00 00 00 00 000 000 0
Expense
Cost of $8333. $8333 $8333 $8333 $8333 $8333 $8333 $8333 $8333 $833 $833 $833 $100,00
goods 3 .3 .3 .3 .3 .3 .3 .3 .3 3.3 3.3 3.3 0
Labor $250 $250 $250
Utilities $2500 $2500 $2500 $2500 $2500 $2500 $2500 $2500 $2500 0 0 0 $30,000
$466.6 $466. $466. $466. $466. $466. $466. $466. $466. $466. $466 $466 $5,000
Insurance 6 66 66 66 66 66 66 66 66 66 .66 .66
$300 $300 $300 $3600
Sales $300 $300 $300 $300 $300 $300 $300 $300 $300
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Promotion $208 $208 $208 $25,000
$2083. $2083 $2083 $2083 $2083 $2083 $2083 $2083 $2083 3.33 3.33 3.33
Miscellan 33 .33 .33 .33 .33 .33 .33 .33 .33
eous $125 $125 $125 $1500
$125 $125 $125 $125 $125 $125 $125 $125 $125
Total Cash $26,19 $26,1 $26,1 $26,1 $26,1 $26,1 $46,1 $46,1 $46,1 $46,1 $46, $46, $46,191
Flow 1.71 91.71 91.71 91.71 91.71 91.71 91.71 91.71 91.71 91.71 191. 191. .71
71 71
Balance Sheet
Current Assets
Cash $7,054.00
Accounts Receivable $60,484.00
Inventory $80,042.00
Pre-Paid Expenses $1,046.00
Total Current Assets $148,626.00
Fixed Assets
Building $100,500.00
Equipment $40,950.00
Gross Fixed Assets $141,450.00
Less Accumulated Depreciation $16,900.00
Net Fixed Assets $124,550.00
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Accrued Payables $3,060.00
Total Current Liabilities $54,408.00
Ratios – Forecasted
We would hire and train our employees within the first months; employees will help to set up the
hair salon. The table below will review the salon project sales. We have anticipated that our sales
Chart Title
500,000
450,000
400,000
350,000
300,000
250,000
200,000
150,000
100,000
50,000
0
Owner Stylist 1 Assistant Stylist 2 Stylist 3 Products Sales Total Sales
Family’s Hair Salon will provide growth sales due to their natural hair care products every time the
customer is in the styling chair. We offer to regular customer discounts on products that we are
selling. This gives the client a chance also to tell others about their own experiences. The salon also
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provides commissions and bonus to the hair stylist for selling the products to the customer. We
booked appointments by phone to make it easier to our customers. Some of the customers want to
make sure their appointments are settled, which makes their visit more comfortable. Strategy
implementation remains an area of limited attention in the market of higher education literature”
(Na, 2011).
As a start-up salon, Family’s Hair Salon needs to increase its perceptibility during the first quarter
and keep working hard to recoup inversions during the first years plus make $100,000 more to
reach our annual goal. Our expenses are limited, Rent, water, power and supplies, plus employee
Missing hair products (like hair dye, brushes, lotions, shampoos etc.).
Verifying that Bella’s Hair Salon can't support itself on a daily basic.
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REFERENCES
992 Beauty Salons in Kuwait / Database (n.d.). Retrieved Feb 4, 2020, from
https://datantify.com/database/industry:beauty-salon,location:kuwait#summaryBox
https://www.reportlinker.com/ci02155/Beauty-Salon-and-Services.html
https://www.facebook.com/view14lounge/
Wagner, N. (2017, November 21). Beauty Salon Industry Analysis. Retrieved Feb 4, 2020, from
https://smallbusiness.chron.com/beauty-salon-industry-analysis-70660.html
Algharabali, N. (2014). " Right, what are we having done today?": Examining Cultural
in Social Sciences, 6(2).
Kuwait Market Research - Edison Research. (2020). Retrieved February 11, 2020, from Edison
Scott, C. (2019, June 20). How to choose a pricing strategy for your small business. Retrieved
pricing-strategies-which-is-right-for-your-business/
Bhasin, H. (2018, May 25). What are the various distribution strategies for a company?
Miss Oprah, Jabreyia - Gulf Bank Street, Kuwait City (2020). Retrieved February 12, 2020, from
City/605271159574612/Miss-Oprah
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