Recording name:

Ashraf phone script (edited)

Hi ________ , this is Nina from National Income in regards to your benefits from your (Name of the
Union) . How are you today?

I was calling in regards to a card you filled out for your no cost accidental death and

dismemberment policy. Now I see that you put down __________ as your beneficiary!

Do you have a partner or significant other? I'm asking because they may be eligible for some

benefits as well.

Did any of my representatives reach out to deliver your certificate, witness your signature, and

leave you a master copy as your proof?

(If yes)

Did you by any chance take advantage of the additional life insurance program there to offer

you… or were you not qualified?

(If no)

Well ____, usually we do in home visits but because of COVID-19 we are doing only virtual

zoom meetings.

(FORM)

Are you familiar with the zoom at all?

IF NO:

________, do you have any kids going to school using zoom? Exactly! This is a virtual meeting

where we can share the screen with you and we can go over all your benefits. It’s more of a
secure meetings platform. This way we can explain how the program works, answer any

questions and continue with the enrollment process that is available to you through your Union.

Do you have any policy with NILICO?

IF YES:

What time do you and your spouse get home from work?

(Time prefer of the client) - Check CALENDLY FOR THE AVAILABLE TIME
ASK:

OK great ______, what I’m going to do is send you an email for the zoom link. If you don’t have

it you can download it with the link I sent to you. I would appreciate if you try to

download it at least 15 minutes before meeting--this way we are not late for our next

appointment, which is usually every half hour.

Again It was my great pleasure speaking with you. Looking forward to meeting with you

tomorrow! Please don't forget to put a reminder in your calendar and please let your spouse

know about this meeting so she is not surprised about it!

So ______, we’re doing a survey for credit unions, do you bank locally or with a credit union?

CONFIRMING APPOINTMENT:
My manager has a really busy schedule tomorrow,he has a lot of members to see and I want to make
sure you are able to make this appointment--do you see any reason why you might not be able to

make this appointment?

Ok great, it was such a pleasure speaking with you, if you can just check your email to make

sure you received the zoom link. Have a wonderful day.

Rebuttals:

I definitely understand that

No problem, Please allow me to text you your confirmation number as well as your scheduled

appointment date.

Why can’t you Mail it to me…?

Well that’s exactly what we did--mailed you the letter with the card, you filled it out and sent it

back to us. now it’s my job to review these benefits, witness your signature, designate your

beneficiary and review the additional programs that you may qualify for.

Oh I already saw someone….

Great, that's even better! So you are familiar with the benefits. Now by any chance did you take

advantage of any additional benefits they had to offer you?

(if no)
Was it the cost, or you just

didn’t need it...? I’m sure you have some kind of coverage …correct? Why don’t we do a quick

zoom meeting to see if there's any gaps in your coverage. if not I can at least review your

existing coverage and explain to you the different types of insurance. I’m sure you went over it

with the last person, but I’ve been doing this for quite a while and every time I sit down with a

member it never fails. They don’t even know the difference between term and whole life...do

you?

(At that point if it is still not willing to book an appointment move on you just don’t wanna waste

their time just say thank you very much and have a blessed day.)

POS
No working - earlier 3PM - 5PM -------------------------- Working - 7PM or later
ask why they want to book late? ----- Is it because you are working in a night shift
2547723050
Hi good afternoon, May I speak with ________?
Hi __, my name is Nina I am giving you a call from national income your life insurance company. I see
that you have a policy with us since ____ . Thank you so much with that. How are you today? Get them
to engage..

Is everyone okay in the family? Great!!

Can you share to me the last time that someone contacted you? Did someone do a full policy review?
If YES, great then you have everything updated? did they answer all your questions? Good enjoy the
rest of your day.
We could be in any service, if you need something just kindly give a us call. Have a great day

IF NO: The reason why I am calling is to set up a meeting with our member to speak with our senior
management team to do a full review of your policy. Pause

We are doing zoom meeting appointments with our senior management team to do a full review of
your policy because of COVID-19 we are doing only virtual zoom meeting.

/we have transitioned to a virtual meeting where we can answer all you questions, concern and also
share the screen with you for a quick run of your based analysis and the same time you be able to have
an option to upgrade your coverage.

I could setup a meeting for you with our manager.

(Time prefer of the client) - Check CALENDLY FOR THE AVAILABLE TIME
Know if they are working or not

I have few appoints today already with other policy holders like you in good standing what time is good

for you this evening?

Let just verify your email I have__________, confirm the best phone number to reach them

I sent you email please confirm if you got it this way I know I didn’t made a mistake.

Thank you very much and looking forward to speaking with you if spouse and your spouse.
------

Now ___ have been deemed as an essential business during these difficult times , but for the safety of

you and us, we have transitioned to a virtual meeting where we can answer all you questions, concern

quick run a needs based analysis and the same time you be able to have an option to upgrade your

coverage.

Based analysis - to show their coverage

We can use zoom meeting where we can see each other and you be able to see needs base analysis.

Now I will be sending out the email where you just need to click the link and you can able to see me over

the phone.