FAULT CODE (INVERTER)

2. TROUBLESHOOTING
2.2 Fault codes

The following is the fault code table of outdoor.

Sheet 1 Outdoor Fault code

Fault
Fault Description Possible Reason of Abnormality How to Deal With Remarks
code
1.Reconnect the outdoor ambient
1.The outdoor ambient temperature
temperature sensor;
Outdoor ambient sensor connect loose;
2.Replace the outdoor ambient
1 temperature 2.The outdoor ambient temperature
temperature sensor omponents;
sensor fault sensor is failure;
3.Replace the outdoor control board
3.The sampling circuit is failure
components.
1.Reconnect the outdoor coil
1.The outdoor coil temperature sensor
temperature sensor;
Outdoor coil connect loose;
2.Replace the outdoor coil temperature
2 temperature 2.The outdoor coil temperature sensor is
sensor components;
sensor fault failure;
3.Replace the outdoor control board
3.The sampling circuit is failure
components.
1.Control board current sampling circuit
1. Replace the electrical control
is failure;
board components;
The unit 2.The current is over high because of the
2. Normally protection;
3 over-current turn supply voltage is too low;
3. Replace the compressor;
off fault 3.The compressor is blocked;
4. Please see the Note 3;
4. Overload in cooling mode;
5. Please see the Note 4.
5.Overload in heating mode.

1.Replace the EE components;

1.EE components is failure; 2.EE
2.Replace the outdoor control
4 EEprom Data error components control circuit failure;
board components;
3.EE components insert incorrect
3.Reassembly the EE components.

1.The indoor unit can not blow air

1.Check the indoor fan, indoor fan motor
normally;
and evaporator whether normally;
Cooling freezing 2.The room temperature is too low in
2. Normally protection;
protection(the cooling mode or the room temperature
3.Clean the filter;
indoor coil is too high in heating;
4.Check the volume control
temperature is too 3.The filter is dirty;
5 valve,duct length etc;
low) or heating 4.The duct resistance is too high to
5.Set the speed with high speed;
overload(indoor result in low air flow;
6.Reinstall the indoor unit refer to
coil temperature is 5.The setting fan speed is too low;
the user manual to change the
too high) 6. The indoor unit is not standard
distance between the indoor unit and
installed, air inlet is too near with air
the wall or ceiling.
outlet .

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 2. TROUBLESHOOTING
Fault
Fault Description Possible Reason of Abnormality How to Deal With Remarks
code

1.The connection cable connect wrong 1.Reconnect the connection cable refer
between the indoor unit and outdoor to the wiring diagram;
unit; 2.Reconnect the communication cable;
The 2.The communication cable connect 3.Replace the communication cable;
communication loose; 4.Replace the indoor control board;
7 fault between the 3.The communication cable is fault; 5.Replace the outdoor control board;
indoor unit and 4.The indoor control board is fault; 6.Check the communication circuit,
outdoor unit 5.The outdoor control board is fault; adjust the DIP switch and the
6.Communication circuit fuse open; short-circuit fuse.
7.The specification of communication 7.Choose suitable communication cable
cable is incorrect. refer to the user manual

ApplicatioQ
1. Normally protection of
1.Three-phase power is abnormal;
voltage absent 2. Check the wiring connection refer to three-phaVH
12 2.The outdoor wiring connect wrong;
phase the wiring diagram; power
3.The outdoor control board is failure.
3. Replace the outdoor control board supply
models
1.The wiring of the overload protector 1. Reconnect the wiring of the overload
connect loose. protector;
2. The overload protector is failure . 2. Replace the overload protector;
Compressor 3. The refrigerant is not enough; 3. Check the welding point of the unit to
13 overheat protector 4. The installation pipe is too long than confirm whether it is leakage, and then
device normal, but not add the enough recharge the refrigerant;
refrigerant; 4. Add the refrigerant;
5. The expansion valve is failure; 5. Replace expansion valve;
6. The outdoor control board is failure 6. Replace the outdoor control board.
Applied to
1.The wiring of the high pressure 1.Reconnect the wiring the high
the high pressure models
protector connect loose; pressure protector;
switch operate or with high
2.The high pressure protector is failure; 2. Replace the high pressure protector;
14 the unit turn off for pressure
3.The outdoor control board is abnormal; 3. Replace the outdoor control board;
high pressure switch or
4. Overload in cooling; 4. Please refer to the Note 3;
protection pressure
5. Overload in heating. 5. Please refer to the Note 4.
sensor

1. Reconnect the wiring of the low

1.The wiring of the low pressure switch Applied to
pressure switch;
the low pressure connect loose ; models
2. Replace the low pressure switch;
switch protection 2.The low pressure switch is failure; with low
3.Check the welding point to confirm
15 or the unit turn off 3.The refrigerant is not enough; pressure
whether the unit is leakage, and then
for low pressure 4.The expansion valve failure in heating switch or
add some refrigerant;
protection mode; pressure
4. Replace the expansion valve;
5.The outdoor control board is abnormal. sensor
5. Replace the outdoor control board.

overload
16 protection in System overload Please refer to the Note 3.
cooling mode
1.The wiring of the discharge 1.Reconnect the wiring of the discharge
Discharge temperature sensor connect loose; temperature sensor;
17 temperature 2.The discharge temperature sensor is 2.Replace the discharge temperature
sensor fault failure; sensor;
3.The sampling circuit is abnormal. 3.Replace the outdoor control board.

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 2. TROUBLESHOOTING
Fault
Fault Description Possible Reason of Abnormality How to Deal With Remarks
code
1.The AC voltage>275V or <160V. 1. Normally protection, please check the
AC voltage is
18 2.The AC voltage of sampling circuit on supply power;
abnormal
the driver board is abnormally 2. Replace the driver board.
1.The wiring of the suction temperature 1.Reconnect the wiring of the suction
Suction sensor connect loose; temperature sensor;
19 temperature 2. The suction temperature sensor is 2.Replace the suction temperature
sensor fault failure; sensor;
3. The sampling circuit is abnormally. 3.Replace the outdoor control board.
1.The wiring of the defrosting sensor 1. Reconnect the wiring of the defrosting
The defrosting connect loose; sensor;
22
sensor fault 2.The defrosting sensor is failure; 2. Replace the defrosting sensor;
3.The sampling circuit is abnormally 3. Replace the outdoor control board.
There are many reasons for this failure,
If you need further analysis, fault code of
the driver board is needed by watching See attached "analysis of the driving
45 IPM fault
the driver board fault led. Analysis can board fault".
be further to know why and how to
operate. Specific see table 5, table 6.
1.Reconnect the cable between the
1.The cable between the control board
control board and the driver board;
IPM and control and the driver board connect loose;
2.Replace the communication cable
board 2.The cable between the control board
46 between the control board and the
communication and the driver board is failure;
driver board;
fault 3.The driver board is failure
3.Replace the driver board;
4.The control board is failure
4.Replace the control board.
1. The refrigerant of the unit is not 1.Check the welding point to confirm
enough; whether the unit has exist leakage
2.The refrigerant of the unit is not point, and then add some refrigerant.
Discharge
enough due to add the length of the 2.Add some refrigerant refer to the
47 temperature too
installation pipe installation user manual;
high fault
3.Throttling service is failure; 3.Replace the throttling service(such as
4.The outdoor ambient temperature is capillary, expansion valve)
too high. 4. Normally protection.
1.The wiring of the up DC fan motor 1.Reconnect the wiring of the up DC fan
connect loose; motor;
2. The cord of the up DC fan motor is 2.Replace the up DC fan motor;
the outdoor DC fan
failure; 3. Replace the up DC fan motor;
48 motor fault
3.The up DC fan motor is failure; 4.Replace the driver board of the fan
(upper fan motor)
4.The drive circuit of the up DC fan motor;
motor is failure; 5. Check the outdoor fan and ensure
5. The outdoor fan has been blocked. the outdoor fan can run normally.
1.The wiring of the down DC fan motor 1. Reconnect the wiring of the down DC
connect loose; fan motor;
2.The cord of the down DC fan motor is 2. Replace the down DC fan motor;
the outdoor DC fan
failure; 3.Replace the down DC fan motor;
49 motor fault
3. The down DC fan motor is failure; 4.Replace the driver board of the fan
(down fan motor)
4. The drive circuit of the down DC fan motor;
motor is failure; 5. Check the outdoor fan and ensure the
5. The outdoor fan has been blocked. outdoor fan can run normally.
1.The outdoor ambient is too high; 1. Normally protection;
The unit turn off 2. The speed of the out fan motor is too 2. Check the fan capacitor, and replace
due to the IPM low if the fan motor is AC fan motor; the fan capacitor if it is failure;
91
board over heating 3.The outdoor unit has been installed 3. Reinstalled the outdoor unit refer
fault without standard; to the installation user manual;
4.The supply power is too low. 4.Normally protection.

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 2. TROUBLESHOOTING
Fault
Fault Description Possible Reason of Abnormality How to Deal With Remarks
code
the refrigerant of
Discharge the refrigerant and charge the
96 the unit is not The refrigerant of the unit is not enough
refrigerant refer to the rating label
enough fault
1.The wiring of the 4-way valve coil 1. Reconnect the wiring of the 4-way
connect loose; valve;
4-way valve
2.The 4-way valve coil is failure; 2. Replace the 4-way valve coil;
97 commutation
3.The 4-way valve is failure; 3. Replace the 4-way valve;
failure fault
4.The driver board of the 4-way valve is 4.Replace the driver board of the 4-way
failure valve.

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2. TROUBLESHOOTING
The following is the fault code table of indoor.
Sheet 2 Indoor fault code

Fault
Fault Description Possible Reason of Abnormality How to Deal With Remarks
code

1.1 Check whether there are something

to block the drain hose or the height
of the drain hose is too high;
1. The water level of the drain pan
1.2 Check the water pump and replace
exceed safe level;
the water pump if the water pump is
Drainage 2. The cable of the water level switch
51 failure;
protection connect loose;
2. Reconnect the cable of the water
3.The water level switch is failure;
level switch refer to the wiring
4. The control board is failure.
diagram;
3. Replace the water level switch;
4. Replace the control board.
1. The connection cable between the
indoor unit and the outdoor unit
1. Reconnect the connection cable
connect wrong;
refer to the indoor and outdoor wiring
2.The communication cable connect
diagram;
loose;
2. Reconnect the communication
3.The communication cable between
Communication cable refer to the indoor and outdoor
the indoor unit and the outdoor unit is
64 between Indoor & wiring diagram;
failure or the cable between the
Outdoor unit Fault 3. Replace the communication cable
indoor control board to terminal is
refer to the indoor and outdoor
failure or the cable between the
wiring diagram;
outdoor control board to the terminal
4. Replace the indoor control board;
is failure;
5. Replace the outdoor control board.
4. The indoor control board is failure;
5. The outdoor control board is failure.
1. Reconnect the cable of the fan
1. The cable of the indoor fan motor
motor;
connect loose;
2. Replace the cable of the fan motor;
Indoor fan motor 2. The cable of the indoor fan motor is
72 3. Replace the fan motor;
fault failure;
4. Replace the indoor control board;
3.The indoor fan motor is failure;
5. Check the indoor fan and ensure
4. The indoor control board is failure.
the indoor fan can run normally.

1.Indoor EE components is failure;

1. Replace the EE components;
2.The control circuit of the EE
Indoor EEPROM 2. Replace the indoor control board;
73 components is failure;
Data 1 fault 3. Reassembly the EE components of
3.The EE components has been
the indoor control board.
inserted with opposite direction.

EE in MCU is failure,the unit can

Indoor EEPROM
74 run ,but the function user has set is Replace EE data in MCU.
Data 2 error
ineffective.
1. The cable of the room temperature 1.Reconnect the cable of the room
Indoor ambient sensor connect loose; temperature sensor;
81 Temperature 2. The room temperature sensor is 2. Replace the room temperature
Sensor Fault failure; sensor;
3. The sampling circuit is abnormally. 3. Replace the indoor control board.

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2. TROUBLESHOOTING

Fault
Fault Description Possible Reason of Abnormality How to Deal With Remarks
code

1. Reconnect the cable of the coil

1.The cable of the coil temperature
Evaporator temperature sensor of the
sensor of the evaporator is failure;
Middle evaporator;
83 2. The coil temperature sensor of the
Temperature 2. Replace the coil temperature
evaporator is failure;
Sensor Fault sensor of the evaporator;
3. The sampling circuit is abnormally
3. Replace the indoor control board.
1. The wiring between the wiring
1.Reconnect the wiring between the
controller to the indoor control board
wiring controller to the indoor control
Communication connect loose;
board;
between main 2. The sequence of the wiring between
2.Replace the wiring between the
control board the wiring controller to the indoor
wiring controller to the indoor control
FE &Wiring remote control board is wrong;
board;
(254) controller Fault 3. The wiring between the wiring
3.Replace the wiring between the
᧤display on controller to the indoor control board
wiring controller to the indoor control
wiring remote is failure;
board;
controller᧥ 4.The wiring controller is failure;
4. Replace the wiring controller;
5. The indoor control board is
5. Replace the indoor control board
abnormally
1.The wiring between the display board 1. Reconnect the between the display
to the indoor control board connect board to the indoor control board;
Communication loose; 2. Replace the wiring between the
between main 2.The sequence of the wiring between display board to the indoor control
control board the display board to the indoor board;
ER
&display board control board is wrong; 3. Replace the wiring between the
Fault᧤displays on 3.The wiring between the display board display board to the indoor control
display board᧥ to the indoor control board is failure; board;
4. The display board is failure; 4. Replace the display board;
5. The indoor control board is failure. 5. Replace the indoor control board.

NOTE 1:

If the indoor unit can not turn on or the indoor unit turn off itself after 30s, at the same time the unit do

not display the fault code, please check the fire and the socket of the control board.

Note 2:

If the indoor unit display the 75,76,77,78 fault code after you turn on the unit, please check the TEST

seat of the indoor control board or the TEST detection circuit whether exists short circuit.

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2. TROUBLESHOOTING
Note 3:Overload in cooling mode
Sheet 
0WFSMPBE
JO
DPPMJOH
NPEF
overload in cooling mode
sr. The root cause Corrective measure
Discharge the refrigerant, and recharge the refrigerant refer
1 The refrigerant is excessive
to the rating label
2 The outdoor ambient temperature is too high Please use within allowable temperature range
The air outlet and air inlet of the outdoor unit is Adjust the installation of the outdoor unit refer to the user
3
short-circuit manual
Clean the heat exchanger of the outdoor unit, such as
4 The outdoor heat exchanger is dirty, such as condenser
condenser
5 The speed of the outdoor fan motor is too low Check the outdoor fan motor and fan capacitor

6 The outdoor fan is broken or the outdoor fan is blocked Check the outdoor fan

7 The air inlet and outlet has been blocked Remove the blocked thing

8 The expansion valve or the capillary is failure Replace the expansion valve or the capillary

Note 4:Over load in heating mode

Sheet 
0WFSMPBE
JO
IFBUJOH
NPEF
Overload in heating mode
sr. The root cause Corrective measure
Discharge the refrigerant, and recharge the refrigerant refer
1 The refrigerant is excessive
to the rating label
2 The indoor ambient temperature is too high Please use within allowable temperature range
The air outlet and air inlet of the indoor unit is Adjust the installation of the indoor unit refer to the user
3
short-circuit manual
4 The indoor filter is dirty Clean the indoor filter
5 The speed of the indoor fan motor is too low Check the indoor fan motor and fan capacitor

6 The indoor fan is broken or the outdoor fan is blocked Check the indoor fan

7 The air inlet and outlet has been blocked Remove the blocked thing

8 The expansion valve or the capillary is failure Replace the expansion valve or the capillary

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2. TROUBLESHOOTING
Sheet 5 Drive Fault code )1）
Fault
Fault Description Possible Reason of Abnormality How to Deal With
code
1 Inverter DC voltage overload fault 1.Power supply input too high or too
1.Check power supply
2 Inverter DC low voltage fault low;
2.Change driver board.
3 Inverter AC current overload fault 2.Driver board fault.
4 Out-of-step detection
Loss phase detection fault (speed 1.Compressor phase lost᧷ 1.Check compressor wire connect᧷
5
pulsation) 2.Bad driver board components᧷ 2.Change driver board᧷
Loss phase detection fault (current 3.The compressor insulation fault 3.Change compressor.
6
imbalance)
7 Inverter IPM fault (edge) 1.System overload or current
8 Inverter IPM fault (level) overload; 1.Check the system .
9 PFC_IPM IPM fault (edge) 2.Driver board fault. 2.Change driver board;
3.Compressor oil shortage, serious 3.Change the compressor;
10 PFC_IPM IPM fault (level) wear of crankshaft ; 4.Change the compressor.
4.The compressor insulation fault
1.The power supply is not stable ; 1.Check the power supply.
11 PFC power detection of failure 2.The instantaneous power failure ; 2.Not abnormal.
3.Driver board failure. 3.Change the driver board.
1.System overload, current too high; 1.Check the system;
PFC overload current detection of
12 2.Driver board failure᧷ 2.Change the driver board;
failure.
3.PFC failure᧷ 3.Change the PFC.
13 DC voltage detected abnormal . 1.Input voltage is too high or too low; 1.Check the power supply.
14 PFC LOW voltage detected failure. 2.Driver board failure᧷ 2.Change the driver board;
15 AD offset abnormal detected failure.
16 Inverter PWM logic set fault.
17 Inverter PWM initialization failure
18 PFC_PWM logic set fault.
Driver board failure. Change the driver board.
19 PFC_PWM initialization fault.
20 Temperature abnormal.
Shunt resistance unbalance
21
adjustment fault
1.Communication wire connect not
1.Check the wiring.
well.
22 Communication failure. 2.Change the driver board.
2.Driver board failure.
3.Change the control board.
3.Control board failure.
23 Motor parameters setting of failure Initialization abnormal. Reset the power supply.
1.Change EEPROM᧷
25 EE data abnormal Driver board EEPROM abnormal
2.Change driver board.
1.Check power supply᧨to provide
1.Power input changes suddenly
26 DC voltage mutation error stable power supply᧷
2.Driver board failure
2. Change driver board.
1.System overload᧨phase current is 1.Check system if normally.
27 D axis current control error too high; 2.Check stop valve if is open;
2.Driver board failure 3. Change driver board.
1.System overload᧨phase current is 1.Check system if normally.
28 q axis current control error too high᧷ 2.Check stop valve if is open;
2.Driver board failure 3. Change driver board.
1. System overload suddenly;
1.Check system if normally.
Saturation error of d axis current 2. Compressor parameter not
29 2.Check stop valve if is open;
control integral suitable;
3. Change driver board.
3. Driver board failure
1. System overload suddenly;
1.Check system if normally.
Saturation error of q axis current 2. Compressor parameter not
30 2.Check stop valve if is open;
control integral suitable;
3. Change driver board.
3. Driver board failure

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2. TROUBLESHOOTING
Sheet 6 Drive Fault code (4.0/5.0/6.0/6.5H1)
Fault
Fault Description Possible Reason of Abnormality How to Deal With
code
1. compressor wire connect not well; 1. Check compressor wire;
2. Bad driver board components; 2. Change driver board ;
Q axis current 3. Compressor start load is too large; 3.Turn on the machine after pressure
1 detection, step out of 4.Compressor demagnetization; balance again;
failure 5.Compressor oil shortage, serious 4. Change Compressor;
wear of crankshaft.; 5. Change the Compressor;
6.The compressor insulation fault 6. Change the Compressor.
1.Compressor voltage default phase; 1.Check compressor wire connection;
Phase current
2 2.Bad driver board components; 2.Change the driver board;
detection, out of step
3.The compressor insulation fault 3.Change the Compressor.
Initialization, phase
3 Bad driver board components. Change driver board .
current imbalance
1.Bad driver board components; 1.Change driver board ;
Speed estimation, step
4 2.Compressor shaft clamping; 2.Change the Compressor ;
out of failure
3.The compressor insulation fault. 3.Change the Compressor .
1.System overload or current
overload. 1.Check the air-conditioner system;
2.Driver board fault; 2.Change the driver board;
5 IPM FO output fault
3. Compressor oil shortage,serious 3.Change the Compressor;
wear of crankshaft; 4. Change the Compressor.
4.The compressor insulation fault.
1.Communication wire connect not
Communication 1.Check compressor wire connect.
well;
6 between driver board 2.Change the driver board;
2.Driver board fault;
and control board fault 3.Change the control board ;
3.Control board fault;
1.Supply voltage input too high or too
AC voltage,overload 1.Check power supply;
7 low;
voltage 2.Change the driver board;
2.Driver board fault;
DC voltage,overload 1.Supply voltage input too high ; 1.Check power supply;
8
voltage 2.Driver board fault; 2.Change the driver board;
9 AC voltage imbalance Driver board fault; Change the driver board;
The PFC current
detection circuit fault
10 Bad driver board components; Change the driver board
before compressor is
ON
1.Power supply abnormal, power
AC voltage supply in 1.Check the system;
11 frequency out of range;
outrange 2.Change the driver board;
2.Driver board fault;
Products of
1.System overload, current too large; 1.Check the system;
single-phase PFC
2.Driver board fault; 2.Change the driver board;
over-current, FO
3.PFC fault. 3.Change PFC.
output low level
12 1.System overload, current too large;
1.Check the system;
Inverter over current 2.Driver board fault;
2.Change the driver board;
(3-phase power supply 3.Compressor oil shortage, serious
3.Change the Compressor;
air conditioners) wear of crankshaft;
4.Change the Compressor.
4.The compressor insulation fault.
1.System overload, current too large;
1.Check the system;
2.Driver board fault;
2.Change the driver board;
13 Inverter over current 3.Compressor oil shortage,serious
3.Change the Compressor;
wear of crankshaft;
4.Change the Compressor.
4.The compressor insulation fault.
PFC over 1.System overload, current too large; 1.Check the system;
current(single-phase 2.Driver board fault; 2.Change the driver board;
air-conditioner) 3.PFC fault. 3.Change PFC.
Phase imbalance or
1.3-Phase voltage imbalance; 1,Check the power supply;
14 phase lacks or the
2.The 3-phase power supply phase 2.Check the power supply;
instantaneous power
lost; 3.Checkthepowersupplywiring
failure (only for
3.Power supply wiring wrong; connect;
3-phase power supply
4.Driver board fault. 4.Change the driver board.
air conditioners)
1.The power supply is not stable ; 1.Check the power supply.
The instantaneous
15 2.The instantaneous power failure ; 2.Not fault.
power failure detection
3.Driver board fault; 3.Change the driver board;

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2. TROUBLESHOOTING
Fault
Fault Description Possible Reason of Abnormality How to Deal With
code
1.Voltage input too low ; 1.Check the power supply.
16 Low DC voltage 200V
2.Driver board fault. 2.Change the driver board.
Driver board read EE 1.EEPROM has no data or data error; 1,Change EEPROM component;
18
data error 2.EEPROM circuit fault. 2,Change the driver board.
PFC chip receive data
19 Abnormal communication loop Change the drive board.
fault
PFC soft start
20 Abnormal PFC drive loop Change the drive board.
abnormal
The compressor drive
21 chip could not receive Communication loop fault. Change the drive board.
data from PFC chip.

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