Pro Line 21

IFIS File Server Unit

Troubleshooting
December 9, 2016
Frank Gutierrez

© 2016 Rockwell
© 2016Collins.
Rockwell Collins.
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 FSU 5010 Instructions,
Troubleshooting and
Tips

© 2016 Rockwell
© 2016Collins.
Rockwell Collins.
All rights reserved.
All rights reserved.
 TABLE OF CONTENTS

• Chart Calendar and Database Effectivity Dates

• Unlocking IFIS Charts
– Linking the Chart and Navigation Database
– Resolving Chart Access Issues with JSUM
• Checking the File Server FSA and ECU Part Number
• Entering the File Server EAK Codes
• Finding the XM Radio ID and Enabling XM
• Tip’s and Tricks

© 2016 Rockwell Collins. 3

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 Chart Calendar and
Database Effectivity Dates.

© 2016 Rockwell
© 2016Collins.
Rockwell Collins.
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All rights reserved.
Effective Database Dates
The Jeppesen Chart cycle is every two weeks. For a more specific schedule, please contact Jeppesen directly at 800.553.7750
or 303.328.4244. or www.jeppesen.com

Effective dates help standardize the worldwide flow of aeronautical information and updates. The
International Civil Aviation Organization (ICAO) developed the Aeronautical Information Regulation and
Control (AIRAC)1 system, which has associated with it a series of effective dates. These dates occur on
Thursdays at 28-day intervals and ensure significant changes only take effect on the predetermined AIRAC
effective dates. Furthermore, aeronautical authorities are required to publish any changes under the AIRAC
system with defined lead times to allow information to be distributed in advance of its effective date. Charts
do not always include an effective date, but they will always have an issue date. Again, charts that do not
have an effective date are considered effective (usable) upon receipt. Charts that include an effective date
should only be used on or after that date, and if you really want to be exact:

FAA and Canada—Aeronautical information in the U.S., U.S. territories and Canada is generally effective on
the designated effective date at 09:01 Coordinated Universal Time (UTC). The effective time applies to
airspace, airways and flight procedures. It allows for implementation between 01:00 and 06:00 local standard
time. Local authorities may change the date or time of implementation due to local operational considerations.
Check NOTAMs and contact local ATC for information.

International—ICAO guidance specifies that aeronautical information should be effective on the designated
effective date at 00:00 UTC. However, national and local authorities often change the effective time to allow
for implementation during the local night or at other times due to local operational considerations. When an
effective time other than 00:00 UTC is used, ICAO requires that it be published in the official Aeronautical
Information Publication (AIP) of the country. Check NOTAMs and contact local ATC for information.

Source: http://ww1.jeppesen.com/documents/aviation/notices-alerts/revision_date_vs_effective_date.pdf

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 Chart Date Rules
You should load the Jeppesen chart database when it becomes available.

When the chart database is loaded prior to the effective date the File Server Database
Effectivity page may indicate the database is out of date by showing not current in
amber. Check the dates

The chart application shall set the Chart DB End Date to the date specified in the
charts.ini file plus 6 days

[Commentary: Jeppesen Integration calls for DB End Date to be set to DB Begin Date
plus 14 days.

However, we start our calculation with the DB End Date from the charts.ini file
because we have a customer acceptance test DB which has a DB End Date far in the
future and therefore should not expire.

We add 6 days to the Jeppesen DB End Date to provide time for distribution and
loading of the next data base. Jeppesen confirms that this is the actual end date, but
they could not correct their value because other customers have already patched to
adapt to the erroneously early end date in the charts.ini file.]

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 Rules Continued

3. According to Jeppesen, you can load your CD once you receive it. If
loaded prior to the effective date, the dates on the MFD Database
Effectivity page will be in yellow and there will be a cautionary note
stating the charts are not current. This is completely normal. The charts
are designed to include a certain degree of overlap. The new chart
information will represent the most up to date available and the dates will
change to white and current as soon as it becomes the effective date.
4. Yellow (NOT CURRENT) means the information is out of the effective
date range; either early or late. The date will turn white when it becomes
effective, if you have loaded it early. If it is past the effectivity date you
will need to load the new data.
5. All database data (Charts, Navigation, and Emaps) has both early and
late cycle data which covers 56 days of database data. Some systems
will show both at the same time and reflect the non current data in a
yellow font color and current data in a white font color.
Example:
© 2016 Rockwell Collins. 7
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 Unlocking IFIS Charts

Linking the Chart and

Navigation Database

© 2016 Rockwell
© 2016Collins.
Rockwell Collins.
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 Rules Loading Jeppesen Charts and E-Maps:
1. Charts must be loaded before the Jeppesen subscription key will be accepted by the
FSU.

2. Jeppesen Charts and the FMS database must be linked before the chart main index
focus box can scroll through the chart menu.

a. Look in the upper right of the chart main index for the FMSx label to see that the
databases are linked.

b. If the label is “CHART PRESET” then the charts will not be linked.

© 2016 Rockwell Collins. 9

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NO CHART AVAILABLE
• Shows when a chart has yet to be
selected.

• The previously selected chart was

associated with an airport that has
been removed from the CHART
MAIN INDEX menu when the
Display Chart State is entered.

• When the selected airport in the

flight plan does not have a
instrument procedure.

CHART FAULT
• Shows when the chart data is
corrupted or the data cannot be
retrieved.

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 Step 1. PFD, MFD Reversion
On occasion the Jeppesen charts can lock up on the MFD. Use the
following steps to troubleshoot and clear the charts lock up issue that may
be related to the Chart Preset condition that can sometimes occur. Doing
a display reversion should restore chart menu status to FMSx.

By following these steps you should be able to clear the MFD from using a
default value of Chart Preset to reestablish the FMS/Chart database link
and retrieve charts from the FSU. Note: Manual selection of a chart is
possible in Chart Preset from the “OTHER AIRPORT” selection of the Chart
Main Index.

− With avionics power on find the reversionary switch for MFD/PFD

displays and put the displays in the revisionary mode so the MFD
screen is blank. After a few seconds revert the displays back to
normal.

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 MFD Reset

− The display reversion switch is used to power-down a failed

display, and to show combined PFD/MFD format on the
remaining display. This is the only way to clear the MFD from
using a default value of Chart Preset affecting the charts being
displayed as well as the inability to scroll the focus box on
some IFIS pages.

− The reversion procedure can be accomplished in flight if

needed.

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 Step 2. Clear Remaining FMS Flight Plans

To reestablish the chart link between the FMS database

and Jeppesen charts database you must do the
following:

– Verify the that the FMS position is at your current

location or set a position initialization in the FMS
using your airport identifier.

– Enter you’re airport identifier in the flight plan page

then complete inputting a flight plan with destination,
runways and an approach at the destination.

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On the flight plan page enter your
ORIGIN airport ICAO identifier, DEST
airport and copy the destination to the
TO block and EXICUTE the flight plan.

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 Step 3. Checking for Proper Chart Operation
– Using the cursor control panel, press the chart button then the menu
button and observe if the airport identifier is displayed in the ORGIN block
at the top of the page.

– Scroll the focus box to a

magenta line on the chart
main index and select a chart

 

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 Step 3. Continued
When the flight plan with airports,
runways and procedures is populated
on the Chart Main Index you should be
able to scroll to the menu option and
select the charts for airport diagrams,
DEP, STARs and Terminal Procedures.

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 Resetting the Jeppesen Subscription Serial No.
This is an optional step and most of the
time step 3 resolves the issue.

If the field is all dashes, you may need to

reload the chart database, then reset
avionics power or FSU circuit breaker to
reboot the File Server Unit computer. If
you don’t have the Jeppesen
subscription key serial number you will
need to contact Jeppesen at
303.328.4244 or in the U.S.
800.553.7750.

If you need to reenter the 16 character

Jeppesen chart subscription key serial
number on the chart subscription page
continue to the next step.

© 2016 Rockwell Collins. 17

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 Step 4. Reentering the Chart Subscription Key

– Press the Data Base or STAT

button on the cursor control
panel then the MENU button
to bring up the STATU MENU.

– Scroll to the chart

subscription page and press
the MENU SET knob.

– Write down the 16 character

key at the top of the screen.
This is your Jeppesen serial
number for your subscription.
Verify the number or you will
be calling Jeppesen.

© 2016 Rockwell Collins. 18

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 Step 4. Continued
– Using the cursor control panel (large knob) move the focus box to
the SUBSCRIPTION NUMBER and press and hold the MENU SET
knob for a few seconds until the box changes to a small cursor box
to let you reenter the key code.

– It may give you an option to escape or retain the number. Ignore

that and reenter the number as if it was new.

– In some cases enter a random number or all zero’s first to cause

the system to process the data followed by entering in the correct
subscription number the second time.

0000000000000000

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 UPDATE SUBSCRIPTIONS AND SET ACCESS
CODES
The E-Chart subscription is set through the Main Task menu. The CHART
SUBSCRIPTION dialog box includes the option to add regions by updating
the access code. The subscriptions can only be updated while on the
ground. Values entered on the MKP are shown automatically in the entry
field readout window. Each valid subscription number is 16 characters, and
each access code is 10 characters. There is a maximum of 15 regions to
enable. To set the subscription and access code:

1. CHART button – Push.

2. MENU button – Push.

3. Position the cursor over CHARTS, and push the PUSH ENTER
button.

4. Position the cursor over SUBSCRIPTION, and push the PUSH ENTER
button. The CHART SUBSCRIPTION dialog box shows.

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 Fusion CHART SUBSCRIPTION DIALOG BOX

5. Position the cursor over

SUBSCRIPTION NUMBER field, and
push the PUSH ENTER button. The
CONFIRM SELECTION dialog box
opens.

6. Position the cursor over the YES

button, and push the PUSH ENTER
button. The CONFIRM SELECTION
dialog box disappears.

Position the cursor over the lower

data entry field.
© 2016 Rockwell Collins. 21
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 Fusion Charts Subscription Key Continued

7. Enter the subscription number, and push the ENTER button on the MKP.

8. Position the cursor over the ACCESS CODE button, and push the PUSH
ENTER button. A cyan field opens below the ADD REGIONS field.

Position the cursor over the new lower data entry field.

9. Enter the access code, and push the ENTER button on the MKP. The
REGIONS ENABLED window populates with available options.

10. Repeat the prior steps for each region to be added.

NOTE
If the access codes are entered after a flight plan is already in the
system, it may take several minutes for the IFIS to populate the
information.

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 Fusion CHART TASK menu

The CHART TASK menu provides

controls to format the chart currently
shown in the chart. The CHART TASK
menu is accessed by selecting the
chart background.

© 2016 Rockwell Collins. 23

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 Step 4. Continued

– After entering the number momentarily

press the MENU SET knob on the cursor
control panel and you should see the
message, PROCESSING REQUEST on the
screen.

– After changing the ORIGIN and DEST on

the ACT FLPN page on the CDU, use the
cursor control panel, press the chart
button then the menu button and observe
if the airport identifier is displayed in the
ORGIN block at the top of the page.

– You should be able to scroll to the

AIRPORT menu and select the chart.

© 2016 Rockwell Collins. 24

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 Resolving Chart Access Issues with JSUM
• When a Jeppesen Charts Trip Kit is loaded, the regions subscribed
to may show on the FSU configuration page but not be accessible
and the “NO CHART AVAILABE” message appears.
RESOLUTION:
Close the JSUM application.
Follow the steps that apply for your version of Windows on your Personal Computer:

Windows XP
• Navigate to C:\Program Files(x86)\Jeppesen\JSUM

• Cached Terminal Charts

• Any folders whose names consist of a long series of letters and numbers are cached terminal charts.
Deleting these will clear out all previously downloaded charts and force JSUM to download the entire
chart set the next time charts are downloaded.

• Note: If other Jeppesen chart viewing software is in use on the system, the charts will actually be
downloaded to that program's terminal charts folder instead
(example:C:\programdata\Jeppesen\Common\TerminalCharts).

• Cached login info, NavData etc.

• In the JSUM folder, delete the contents of the "Cache" folder

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Windows Vista and Later

• Navigate to C:\programdata\Jeppesen\JSUM

• Note: If you are unable to see the programdata folder, it is hidden. You can navigate there by
manually typing "C:\programdata" into the file location bar at the top of the window and pressing
enter OR by ensuring hidden files and folders are visible in Folder Options.

• Delete the entire contents of the JSUM folder. To properly clear cache, the JSUM folder should be
completely empty.

• After clearing the cache, restart JSUM.

Any previously downloaded services will now download fresh. This means terminal charts will take
longer to download because the entire database is being downloaded, rather than just the new and
updated charts.

© 2016 Rockwell Collins. 26

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 Checking the File Server FSA
and ECU Part Number

Entering the File Server EAK

Codes in the Rockwell Collins
IFIS system

© 2016 Rockwell
© 2016Collins.
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 CURSOR CONTROL PANEL (CCP-3000)
The Cursor Control Panel (CCP-3000)
provides controls for the IFIS
formats.

The STAT button may be labeled

DATABASE, depending on the
installation.

Push the STAT or DATABASE button

STAT / DATABASE BUTTON JOYSTICK
on the CCP to display the STAT MENU
on the MFD. DATA
BASE

Turn the MENU ADV knob until the

cursor is on the FILE SERVER
CONFIGURATION list item.
Push the PUSH SELECT button on
the CCP to select the FILE SERVER PUSH SELECT PUSH MENU ADV ORIENTATION
CONFIGURATION page. BUTTON KNOB BUTTON
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 Using the large knob on the
CCP, move the focus box to the
FILE SERVER
CONFIGURATION.

Then press the menu set button

on the CCP to open the FILE
SERVER CONFIGURATION
page.

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The FSA part number and ECU serial
number are on the lower left.

The ENTER KEYS area is for entering

the Electronic Application Key codes for
the ECH-5000, OVL-5000 and GWX-
3000 or GWX-3001 for XM weather or
GWX-5000 for Universal weather. Note:
only 1 weather feature can be enabled
at a time to work properly. GWX-3000 810-0007-001 GRAPHICAL WEATHER DISABLED

On the FILE SERVER

CONFIGURATION page, the EAK keys
will either be annunciated in white
(disabled) or green (enabled).

Each time the code is entered it toggles

the EAK keys on or off.

Note: It is mandatory to have the FSA

Part no, CRC and ECU serial number
on the screen before entering EAK
keys.
© 2016 Rockwell Collins. 30
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 Non TSOd Software Installed

This configuration shows software

loaded for testing purposes and
should never make it to an aircraft.
If it does the FSU should be
replaced.
21-MAY07 ENGINEERING SNAPSHOT CPN ECP-052 ENABLED
XXXXXXXX XXXXXXXXXXXX XXXXXXXXXXXXXXXXXXXX ENABLED
XXXXXXXX 810-0007-001
GWX-3000 XXXXXXXXXXXX GRAPHICAL WEATHER
XXXXXXXXXXXXXXXXXXXX DISABLED
ENABLED
XXXXXXXX XXXXXXXXXXXX XXXXXXXXXXXXXXXXXXXX ENABLED
ENABLED
ECH-5000 810-0002-001 ELECTRONIC CHARTS ENABLED
OVL-5000 810-0003-001 ENHANCED MAPS ENABLED
GWX-3000 810-0007-001 GRAPHICAL WEATHER ENABLED

GWX-3001 810-0058-001 GRAPHICAL WEATHER DISABLED

© 2016 Rockwell Collins. 31

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No data / File Server Configuration Fault

1) FSU-5010 internal fault or the MFD

display not communicating with the
FSU or not getting 28Vdc from the
airplane.

Note: The MFD not the FSU will be

the problem most of the time. To
resolve the issue REVERT the MFD
to PFD then back to NORMAL
clearing the memory in the MFD
display. If the problem is not resolved
you may need to replace the MFD.

2) No FSA-5000 application loaded into

the FSU-5010. Field loadable File
Server Application software is
provided on a CD from Rockwell
Collins. This is loaded using CPAS-
3000 or the DBU-5XXX database
loaders on new or exchanged
FSU’s.
© 2016 Rockwell Collins. 32
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ECU Fail

If the ECU is defective or it is not

supplied with 8Vdc from the FSU the
ECU Serial Number will be dashed out.

Be careful here…the 8v from the

FSU is removed during the boot up
process. It is applied and then
removed once the FSU reads the
memory chip.

© 2016 Rockwell Collins. 33

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 Global Vision Baseline software EAK codes
==================================================================================
Total number of installed functions: 9
==================================================================================
Type Number Description Part Number(no dash) EAK Key
==================================================================================
ECH-6200 ELECTRONIC CHARTS - DUAL 8100137001 ED6ZJAY30CJ04
==================================================================================
OVL-6200 ENHANCED MAP OVLYS - DUAL 8100134001 N8RRLGL4V9690
==================================================================================
DOC-6200 DOCUMENT READER - DUAL 8100150001 M40PX2ZLYVG5N
==================================================================================
DLC-6200 ATC DATALINK - DUAL 8100185001 J2CNVEZMN2XEY
==================================================================================
FAN-6200 FANS ATC DATALINK 8100186001 GJ4JZN1BJFLJA
==================================================================================
VID-6001 EVS VIDEO 8100170001 AMCDNY1JYZXN7
==================================================================================
ENR-6200 ENROUTE CHARTS - DUAL 8100147001 DA6LY2J82MY79
==================================================================================
RNP-6000 RNP SAAAR > = 0.30 8100201001 DKLC37YN9ZJTC
==================================================================================
VSD-6000 VERTICAL SITUATION DISPLAY 8100265001 NYBYX69D9G156
==================================================================================

© 2016 Rockwell Collins. 34

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 Last Steps to Troublshooting
the FSU if all Else has Failed.

© 2016 Rockwell
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 Reloading the NODE and FSA
• Prior to sending in the FSU for replacement or
repair you should reload the NODE and FSA
for File Server Unit in your airplane. The CD
comes with the aircraft upon delivery.

• The NODE is always loaded first.

The Node is a subsystem within the FSU that
contains the hardware and software for the Ethernet bus communication
over the ASL (Avionics System LAN). The NODE software sets up the IP
host address and handles the TCP/IP stack which is required for the File
Server to communicate with the rest of the system.

• The FSA is loaded second.

This software provides the basic operating system for the FSU-5010.
This software also provides the electronic chart, graphical weather, and
enhanced map overlay functions. However, these functions need to be
enabled by EAKs before they can be used by the pilot.
© 2016 Rockwell Collins. 36
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 Loading databases after reinstalling the NODE
and FSA

• Before you can insert the Jeppesen

16 character subscription key on the
chart subscription page the charts
database must be loaded first.

-----------------

• Emaps and Graphical Weather do

not require a specific loading order.

© 2016 Rockwell Collins. 37

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 Finding the XM Radio ID and
Enabling XM

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 Determine if the GWX-3000 has been enabled,

1. Push the STAT button on the CCP to display the STAT MENU on the MFD.

NOTE: In some installations, operation of the STAT button brings up the last selected status format.
With a status format in view, push the MENU button on the CCP to display the STAT MENU.

2. Turn the MENU ADV knob to position the menu cursor around FILE SERVER CONFIGURATION in
the STAT MENU.

3. Push the PUSH SELECT button to show the FILE SERVER CONFIGURATION page.

4. On the FILE SERVER CONFIGURATION page, GWX-3000/3001 will either be annunciated in white
(disabled) or green (enabled). Only one or the other but never both.

a. If it is disabled, an Encrypted Application Key will need to be purchased to enable the feature.

b. If it is enabled, the databases associated with

Graphical Weather must be loaded into the FSU
before the system is functional. Those can be
checked on the DATABASE EFFECTIVITY PAGE.

© 2016 Rockwell Collins. 39

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With a status format in view, push the MENU button
on the CCP to display the STAT MENU.

Turn the MENU ADV knob to position the menu

cursor around DATABASE EFFECTIVITY PAGE in
the STAT MENU.

Push the “PUSH SELECT” button to show the

“DATABASE EFFECTIVITY PAGE” page.

The XMGWX database effectivity dates will be

dashed (not installed), yellow (installed, but out of
date) or white (installed and in the current cycle
range).

If the XMGWX database is not installed or out of

date, the latest cycle should be downloaded from
your account on the www.rockwellcollins.com/fms
website and loaded on the file server.

If the XMGWX is installed and in the current cycle

range, select the GWX function on the MFD.

© 2016 Rockwell Collins. 40

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Pushing the lower format line select key on the MFD to selects the lower display FORMAT list.
TECH DETAIL: The complete list of possible lower MFD formats, in order, is ROSE, ARC, PPOS (Present
Position Map), PLAN (Plan Map), GWX, and TCAS (TCAS Only), depending on the installed options.

Push the FORMAT line select key multiple times as necessary to cycle the display to the next available format
until GWX is selected. The GWX image that shows on the MFD when the GWX format is selected is the last
displayed GWX image.

With a GWX format in view, push the MENU button on the CCP to display the GRAPHICAL WEATHER menu
then select OVERLAY LEGENDS.

The RECEIVER ID will be in the lower right-hand corner (the RECEIVER ID is not always annunciated; it may
take up to five minutes to display)

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 Fusion XM GWX – INDEX PAGE

The Index menu provides access to Print functions, the Legend

submenu, and shows the radio ID for the XM receiver.
© 2016 Rockwell Collins. 42
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 Tip’s and Tricks

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 Entering a Three Character Airport Identifier
ICAO location indicator
The International Civil Aviation Organization establishes sets of 4-letter location indicators which are
published in ICAO Publication 7910. These are used by air traffic control agencies to identify airports and
by weather agencies to produce METAR weather reports. The first letter indicates the region; for example,
K for the contiguous United States, C for Canada, E for northern Europe, R for the Asian Far East, and Y
for Australia to name a few.

FAA identifier
The Federal Aviation Administration identifier is a three- or four-letter alphanumeric code identifying United
States airports. They were developed in the 1960s, replacing an old system that relied on plain language,
Teletype station identifiers, and weather reporting codes.

For nearly all major airports, the letters are alphabetic three-letter codes, such as SFO for San Francisco
International Airport. Minor airfields typically have a mix of alphabetic and numeric codes, such as 8N2 for
Skydive Chicago Airport and C16 for Frasca Field Airport.

Note:
Minor airfields with the FAA three-letter identifier can be input into the FMS navigation database or IFIS-
5000 chart main index as long as it is included in the respective databases.

All major airports require the four-letter IACO airport identifier for the FMS and IFIS-5000.

© 2016 Rockwell Collins. 44

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 When the airport has
1. When a FAA three letter airport terminal procedures,
identifier that includes numbers and the options will
letters are used in a flight plan the appear in magenta
identifier will show on the chart main color.
index page. The airport may or may
not have terminal procedures.

© 2016 Rockwell Collins. 45

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 3. The FAA three letter airport identifiers
that includes numbers and letters that
have an approach procedure can be
entered in the OTHER AIRPORT
selection on the chart main index.

After entering the identifier, scroll to the

ANY CHART selection to pick from
airport diagram, approaches, arrivals
and departures.

Note:
The OTHER AIRPORT selection will
only display airport identifiers that have
published terminal procedures in the
chart database.

© 2016 Rockwell Collins. 46

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 IFIS Enhanced Map Setting

• IFIS-5000 Emaps are downloaded from the

www.rockwellcollins.com/fms web site.
• To access the Emaps selections on the MFD you must be in the
PPOS or PLAN map modes.
• The EMAP’s database includes:
– Airspace
– Airways
– Geographic
– Political

Note: the EMAPS database

breakdown is displayed on
the database effectivity page.

© 2016 Rockwell Collins. 47

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 EMAPS Menu Selections
• With the format on
PPOS or PLAN press the
MENU key on the
Cursor Control Panel
CCP to bring up the
EMAP’s display options.

• Two different menu

formats depending on
aircraft are shown here.

© 2016 Rockwell Collins. 48

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 EMAPS Screen Shots

Any, all or none

of the display
formats shown
here can be
enabled for
display on the Airspace Airway High
MFD in the
PPOS or PLAN
map modes.

Geographic - Political Airway Low

© 2016 Rockwell Collins. 49

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 For more information, visit
rockwellcollins.com
or call 319-295-5000

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