Student Assessment Tasks

BSBSUS501 Develop workplace policy and

procedures for sustainability

BSBSUS501 Develop workplace policy and procedures for sustainability Student Assessment Tasks
Table of Contents

Table of Contents 2
Assessment Information 3
Assessment Instructions 5
Student Assessment Agreement 6
Assessment Task 1 Cover Sheet 7
Assessment Task 1: Written Questions 8
Assessment Task 1 Instructions 10
Assessment Task 1 Checklist 12
Assessment Task 2 Cover Sheet 13
Assessment Task 2: Sustainability Policy and Procedure Project 14
Assessment Task 2 Instructions 16
Assessment Task 2 Checklist 21
Assessment Task 3 Cover Sheet 23
Assessment Task 3: Sustainability policy and procedures presentation 24
Assessment Task 3 Instructions 25
Assessment Task 3 Checklist 26
Assessment Task 4 Cover Sheet 27
Assessment Task 4: Sustainability Implementation project 28
Assessment Task 4 Instructions 29
Assessment Task 4 Checklist 31
Assessment Task 5 Cover Sheet 32
Assessment Task 5: Sustainability policy and procedures review project 33
Assessment Task 5 Instructions 34
Assessment Task 5 Checklist 36

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Assessment Information

The assessment tasks for BSBSUS501 Develop workplace policy and procedures for sustainability are
included in this Student Assessment Tasks booklet and outlined in the assessment plan below.

To be assessed as competent for this unit, the student must complete all of the assessment tasks
satisfactorily.

Assessment Plan
Assessment Task Assessment Task Summary
1. Written questions Students are required to correctly answer all written questions.
Students are required to research and develop a briefing report prior to
developing a sustainability policy for a case study organisation.
2. Develop sustainability
Students are also required to consult with stakeholders and develop a
policy project
sustainability policy and procedure, as well as an action plan for
implementation.
3. Sustainability policy and Students are required to present the sustainability policy and procedure
procedures presentation to staff, as well as implement continuous improvements and establish a
project system for recording continuous improvements.
Students are required to implement sustainability initiatives for Grow
4. Sustainability Management Consultants including conducting a sustainability
implementation project inspection and developing a memo to encourage sustainable practices
based on the sustainability inspection.
Students are required to analyse sustainability data, report on results,
5. Sustainability policy
recommend improvements and update the sustainability policy and
evaluation project
procedure.

Assessment Preparation
Please read through this assessment thoroughly before beginning any tasks. Ask your assessor for
clarification if you have any questions at all.

When you have read and understood this unit’s assessment tasks, print out the Student Assessment
Agreement. Fill it out, sign it, and hand it to your assessor, who will countersign it and then keep it on file.

Keep a copy of all of your work, as the work submitted to your assessor will not be returned to you.

Assessment appeals
If you do not agree with an assessment decision, you can make an assessment appeal as per your RTO’s
assessment appeals process.

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Students have the right to appeal the outcome of assessment decisions if they feel they have been dealt
with unfairly or have other appropriate grounds for an appeal.

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Naming electronic documents
Students are directed to name documents logically.
Each should include:
 Course identification code
 Assessment Task number
 Document title (if appropriate)
 Student name
For example, BSBSUS501 AT2 Action Plan Joan Smith

Additional Resources
The following resources will be given to you before you begin each Assessment Task.

Assessment Task 2
 Action Plan Template
 Briefing Report Template
 Policy and Procedures Template

Assessment Task 4
 Usage Record Template

Assessment Task 5
 Survey Results
 Implementation Report Template

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Assessment Instructions

Each assessment task in this booklet consists of the following:

Assessment Task Cover Sheet

This must be filled out, signed and submitted together with your assessment responses.
If you are submitting hardcopy, the Cover Sheet should be the first page of each task’s submission.
If you are submitting electronically, print out the cover sheet, fill it out and sign it, then scan this and submit
the file.

The Assessment Task Cover Sheet will be returned to you with the outcome of the assessment, which will
be satisfactory (S) or unsatisfactory (U). If your work has been assessed as being not satisfactory, your
assessor will include written feedback in the Assessment Task Cover Sheet giving reasons why. Your
assessor will also discuss this verbally with you and provide advice on re-assessment opportunities as per
your RTO’s re-assessment policy.

Depending on the task, this may include

 resubmitting incorrect answers to questions (such as short answer questions and case studies)
 resubmitting part or all of a project, depending on how the error impacts on the total outcome of the
task
 redoing a role play after being provided with appropriate feedback about your performance
 being observed a second (or third time) undertaking any tasks/activities that were not satisfactorily
completed the first time, after being provided with appropriate feedback.

Assessment Task Information

This gives you:
 a summary of the assessment task
 information on the resources to be used
 submission requirements
 re-submission opportunities if required

Assessment Task Instructions

These give questions to answer or tasks which are to be completed.
Your answers need to be typed up using software as indicated in the Assessment Task Instructions.

Copy and paste each task’s instructions into a new document and use this as the basis for your assessment
task submission. Include this document’s header and footer.

If you are submitting electronically, give the document a file name that includes the unit identification
number, the task number, your name and the date.

Checklist

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This will be used by your assessor to mark your assessment. Read through this as part of your preparation
before beginning the assessment task. It will give you a good idea of what your assessor will be looking for
when marking your responses.

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Student Assessment Agreement

Make sure you read through the assessments in this booklet before you fill out and sign the agreement
below.

If there is anything that you are unsure of, consult your assessor prior to signing this agreement.

Have you read the assessment requirements for this unit?  Yes  No
Do you understand the requirements of the assessments for this unit?  Yes  No
Do you agree to the way in which you are being assessed?  Yes  No
Do you have any specific needs that should be considered?  Yes  No
If so, explain these in the space below.

Do you understand your rights to re-assessment?  Yes  No

Do you understand your right to appeal the decisions made in an assessment?  Yes  No

Student name

Student number

Student signature

Date

Assessor name

Assessor signature

Date

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Assessment Task 1 Cover Sheet

Student Declaration
To be filled out and submitted with assessment responses

 I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded
with any other student(s).
 I understand that if I If I am found to have plagiarised, cheated or colluded, action will be taken against
me according to the process explained to me.
 I have correctly referenced all resources and reference texts throughout these assessment tasks.
Student name

Student ID number

Student signature

Date

Assessor declaration
 I hereby certify that this student has been assessed by me and that the assessment has been carried
out according to the required assessment procedures.

Assessor name

Assessor signature

Date

Assessment outcome S NS DNS Resubmission Y N

Feedback

Student result response

 My performance in this assessment task has been discussed and explained to me.
 I would like to appeal this assessment decision.
Student signature

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 Date

A copy of this page must be supplied to the office and kept in the student’s file with the evidence.

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Assessment Task 1: Written Questions

Task summary
This is an open book test.to be completed in the classroom.
A time limit of 1 hour to answer the questions is provided.
You need to answer all of the written questions correctly.
Your answers must be word processed and sent to the assessor as an email attachment. 

Required
 Access to textbooks/other learning materials
 Computer and Microsoft Office
 Access to the internet

Timing
Your assessor will advise you of the due date of this submission.

Submit
 Answers to all questions

Assessment criteria
 All questions must be answered correctly in order for a student to be assessed as having completed
the task satisfactorily.

Re-submission opportunities
Students will be provided feedback on their performance by their Assessor. The feedback will indicate if you
have satisfactorily addressed the requirements of each part of this task.

If any parts of the task are not satisfactorily completed your assessor will explain why and provide you
written feedback along with guidance on what you must undertake to demonstrate satisfactory performance.
Re-assessment attempt(s) will be arranged at a later time and date.

Students have the right to appeal the outcome of assessment decisions if they feel they have been dealt
with unfairly or have other appropriate grounds for an appeal.

Students are encouraged to consult with their assessor prior to attempting this task if they do not understand
any part of this task or if they have any learning issues or needs that may hinder them when attempting any
part of the assessment.

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Written answer question guidance
The following written questions use a range of “instructional words” such as “identify” or “explain”, which tell
you how you should answer the question. Use the definitions below to assist you to provide the type of
response expected.
Note that the following guidance is the minimum level of response required.

Analyse – when a question asks you to analyse something, you should do so in in detail, and identify
important points and key features. Generally, you are expected to write a response one or two paragraphs
long.

Compare – when a question asks you to compare something, you will need to show how two or more things
are similar, ensuring that you also indicate the relevance of the consequences. Generally, you are expected
to write a response one or two paragraphs long.

Contrast – when a question asks you to contrast something, you will need to show how two or more things
are different, ensuring you indicate the relevance or the consequences. Generally, you are expected to write
a response one or two paragraphs long.

Discuss – when a question asks you to discuss something, you are required to point out important issues or
features, and express some form of critical judgement. Generally, you are expected to write a response one
or two paragraphs long.

Describe – when a question asks you to describe something, you should state the most noticeable qualities
or features. Generally, you are expected to write a response two or three sentences long.

Evaluate – when a question asks you to evaluate something, you should do so putting forward arguments
for and against something. Generally, you are expected to write a response one or two paragraphs long.

Examine – when a question asks you to examine something, this is similar to “analyse”, where you should
provide a detailed response with key points and features and provide critical analysis. Generally, you are
expected to write a response one or two paragraphs long.

Explain – when a question asks you to explain something, you should make clear how or why something
happened or the way it is. Generally, you are expected to write a response two or three sentences long.

Identify – when a question asks you to identify something, this means that you are asked to briefly describe
the required information. Generally, you are expected to write a response two or three sentences long.

List – when a question asks you to list something, this means that you are asked to briefly state information
in a list format.

Outline – when a question asks you to outline something, this means giving only the main points, Generally,
you are expected to write a response a few sentences long.

Summarise – when a question asks you to summarise something, this means (like “outline”) only giving the
main points. Generally, you are expected to write a response a few sentences long.

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Page 13
Assessment Task 1 Instructions

Provide answers to all of the questions below:

1. Outline the Kyoto Protocol and Australia’s obligations under the Protocol, as well as its current
targets and the adequacy of these targets.
The concerned delegations to the Kyoto Protocol can meet their commitments either by decreasing their
greenhouse gas emissions or expanding their expulsions sinks or both. Expulsions sinks are restricted to
coordinate human-actuated land-use change and ranger service exercises (afforestation, reforestation and
deforestation). Australia has now focuses to lessening its GHG emanations to 99.5 percent of 1990 levels
for the Kyoto Protocol's second responsibility period (2013–20). This is reliable with Australia's 2020
objective to lessen emanations by 5 percent under 2000 levels by 2020.

2. Outline the purpose and scope of the Asia-Pacific Partnership on Clean Development and
Climate.
The purpose and scope of the Asia-Pacific is to permit these (Australia, Canada, China, India, Japan,
Republic of Korea and the United States) countries to create and quicken organization of cleaner, more
productive energy advances to meet public contamination decrease, energy security and environmental
change worries in manners that lessen neediness and advance financial turn of events.

3. Outline the purpose and scope of the Environment Protection and Biodiversity Conservation Act
1999 (EPBC Act).
The Environment Protection and Biodiversity Conservation Act 1999 (the EPBC Act) is the Australian
Government's focal bit of environmental enactment. It gives a lawful system to secure and oversee broadly
and globally significant verdure, fauna, natural networks and legacy places — characterized in the EPBC
Act as issues of public environmental centrality.

4. Outline the purpose and scope of the Environment Protection and Biodiversity Conservation
(EPBC) Act Regulations.
The objectives of the EPBC Act are to:
 provide for the protection of the environment, especially matters of national environmental
significance
 conserve Australian biodiversity
 provide a streamlined national environmental assessment and approvals process
 enhance the protection and management of important natural and cultural places

At the moment there are 2 documents about this an act and a regulation.
 Environment Protection and Biodiversity Conservation Act 1999
 Environment Protection and Biodiversity Conservation Regulations 2000

5. Outline the purpose and scope of the National Greenhouse and Energy Reporting Scheme.

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The reason for the reporting is, Scheme's enacted targets that are to give a solitary public reporting
framework for energy and emissions reporting. At the point when we can quantify a cycle, we can make
preventive and restorative moves.

6. Outline the purpose and scope of the Australian Packaging Covenant voluntary code of
practice.
The Australian Packaging Guidelines help Covenant signatories and others to survey and advance shopper
packaging to utilize assets and diminish natural effect without trading off item quality and wellbeing. As such,
packaging ought to be intended to have the base net effect on the climate, explicitly in term of waste, water,
energy and emanations, while additionally completely saving the trustworthiness of the item it contains. All
organizations endorsed to the Australian Packaging Covenant must embrace these guidelines. Under the
Covenant, signatories consent to cooperate to execute and advance the rule of item stewardship for
packaging. This implies that obligation regarding the natural effects of packaging is shared by organizations
all through the packaging gracefully chain (crude material providers, packaging makers and providers, brand
proprietors and retailers), shoppers, squander specialist co-ops, recyclers and all degrees of government—
Australian, state, an area and nearby.

7. Outline the purpose and scope of the Australian Ecolabel Program voluntary code of practice.
Ecolabels are naming frameworks for food and buyer items. Ecolabels are voluntary and are a type of
supportability estimation coordinated at buyers, expected to make it simple to consider ecological concerns
when shopping. Ecolabels are progressively encouraging producers, retailers and clients in their buying
choices. While they are voluntary, they are turning into a significant serious factor inside Australia. Ecolabels
are proposed to advise us about the natural effects from delivering or utilizing an item. They set least
ecological and wellbeing norms for explicit item classifications with respect to certain particular
characteristics or properties they think about fitting, and through the cycle of verification (including on
location maker reviews), items are recognized as meeting the models.

8. Identify one internal information source and one external information source that can be used to
plan and develop a company’s sustainability policy. For each source, explain how this source
can be used to develop the sustainability policy.
Gather data from a scope of sources to design and create strategy

Internal sources of data:

Inspect current methodology and frameworks and check any data previously put away in an environmental
record, for example, reviews, finished structures and data on enactment and guidelines.

Meeting and/or overview staff from all degrees of the association.

External sources of data

 Check with government and industry bodies to decide your necessary degree of authoritative and
administrative consistence.

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  Access sites and yearly reports of other associations which show their own arrangements and
strategies and techniques they use to guarantee sustainability. This can help you to make or adjust
techniques pertinent to your association.
 Search for Environmental Regulations best practice rules
 Meeting external partners, for example, clients and providers. Providers can give data about item
advancement and patterns and accessibility of environmentally economical items.
 Remember fitting techniques for strategy

A powerful sustainability strategy must be perceived, consented to and clung to at all degrees of the
association. Therefore, the strategy must be conveyed obviously to all partners, and openings must be
accommodated input and explanation.

Techniques for accomplishing this include:

 Staff preparing on the arrangement and its set destinations, held as a component of an enlistment,
or on determined preparing days.
 Agendas, for example, resource use reviews and buying agendas
 Signs around working environment (eg 'Switch off before you leave')
 Utilizing email to send sustainability messages from important individuals in the association, for
example, the supervisor or Sustainability Officer.
 Consent to fitting techniques for usage

The usage methodology should now be readied. It must be consented to by key partners, and responsibility
must be officially archived. Setting aside cash is significant for all nearby governments in light of the fact that
their expenses are rising quicker than their income streams. Lake Macquarie City Council joined the
Sustainability Advantage Program, run by the office of Environment and Heritage, to improve resource
productivity, connect with staff, and make its gracefully chain more feasible. Cost reserve funds unavoidably
followed for Lake Macquarie City Council when the city:

 checked on its buying practices to recognize yearly reserve funds of $2.4 million
 supplanted 44 six-chamber vehicles with more eco-friendly vehicles to spare 58,000 liters of
petroleum for each year and $60,000 in fuel costs
 introduced light-emanating diode lights in its public vehicle parks to spare 12.5 megawatt long
stretches of electricity every year – what could be compared to 11 tons of CO2
 Begun a staff showerhead trade which brought about council representatives together saving about
1160 kilolitres of water and 43.5 huge loads of CO2 every year.

9. Explain the key steps in a policy development process.

 Comprehend the need of development and perceive the significance to the organization, to
characterize the significance of the arrangement and afterward distinguish the advantages to the
organization.
 Draw in with partner, contingent upon the extent of the business, to include the most persuasive
gatherings and continually discourse with partners to think about their necessities.
 Arrangement objectives and extent of strategy to distinguish the responsibilities to every partners, to
lessen the danger and taking advantage of lucky breaks with respect to likely issues
 Set up frameworks and cycles as per the objectives, to indicate frameworks and definite cycles
expected to direct the execution of every objectives.
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  Track progress, impart activities and meet desires to gauge the presentation towards every
objectives

10. Explain the main components of a policy document.

 Policy Name
The policy name is the means of identifying, locating, and referring to a policy.
 Policy Number
A number to indicate for reference purpose in an organisation
 Scope and Purpose of The Policy
Indicates whomever is appropriate to the policy and what need to do to commit someone’s
responsibility
 Responsible Office
Office charged with developing, updating, administering, communicating, training, ensuring
compliance with, and providing resources to promote adherence to college policies that it issues
 Statement
To outline the governing principle, plan, or understanding as the guidance within the business.
 Table of Contents
 Definitions
Define the terms of words used in the policy for demonstration
 Procedure
Demonstrate the way that the policy is implemented
 Responsibilities
Distribute the responsibility to stakeholders or department in an organisation
 Resources
Summary the resources and references used in the materials
 Contact
List the topics and corresponding department to contact for
 History
List for issue, revision, edit and more chronological information

11. Outline policy development practices that may be used in response to resistance to the
introduction of policies.
Identification of the problems
Found out the problems and related source of problems through reviewing process.
Involve Employees
Listen to employee concerns, hopefully win over potential objectors and explore pros and cons together.
Training and Coaching
Training and role-playing practice helps employees get comfortable with the new approach.
Apply for a small group for trial
Experiment the new policy within a small group to observe the emerging problems which may occur with
larger groups.

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 12. Outline why a company may choose to implement an environmental management system
(EMS), and outline at least three key components of an EMS.

Ensure the organization or business has the opportunity, assets and work force to actualize the
arrangement. There is no reason for receiving an approach which tries to the most ideal practice if the
organization can't reasonably embrace the techniques set out. This is the improvement phase of the
approach and methodology done. Whenever you have finished these means, you will have the strategies
and methodology your organization needs to keep up a solid and safe working environment. Be that as it
may, the following stage is similarly as significant as the advancement stage, the execution stage. Set up
your arrangements and strategies as a written record and make them accessible to your whole labor force.
On the off chance that conceivable, keep every one of your arrangements and methods in a solitary manual,
and make duplicates promptly accessible to all representatives. Any conscious penetrates of approaches or
strategies must be dealt with genuinely, and managed promptly and reliably. All bosses and administrators
must 'show others how it’s done' in actualizing approaches and methodology. It is vital that all OHS desires
are exhibited through displaying and administration at all degrees of management.
13. Outline at least three key components of an EMS.
Key Elements of an Effective Environmental Management System

 Environmental policy.
 Organization, personnel and oversight of EMS.
 Accountability and responsibility.
 Environmental requirements.
 Assessment, prevention and control.
 Environmental incident and noncompliance investigations.

14. Outline how a business can use environmental sustainability indicators and two examples of
indicators that can be used.
It is critical to be eco-more amiable, for each part of our ways of life, including our work. Right off the bat, it
is important to underline the way that for characterizing an organization as sustainable, it must regard three
unique measures on sustainability. A few parts of sustainability are difficult to be measure as some
information are viewed as "inert", not promptly quantifiable. Therefore, it is imperative to distinguish the
indicators, called KPI (Key Performance Indicators) that produce information that can be estimated through
explicit instruments and clear frameworks.

The primary pointer for an organization's sustainability is tied in with regarding the principles and the public
or global guidelines. For instance, a quantifiable pointer (KPI) can be the amount of fines for infractions.

The second KPI presents by the GreenTire measures the quantity of assets and crude materials that are
utilized, the measure of waste and the discharges that they create. A pointer that assesses both the
ecological and monetary piece of an organization for characterizing it as "sustainable".

For instance, water use, populace, and monetary yield are 1-D indicators that can be consolidated to make
2-D indicators, for example, water utilization per capita, water utilization per $ of GDP, or GDP per capita.

15. Outline how a business can use life cycle management procedures to assist with implementing
sustainability practices.

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Life cycle management is a business management idea applied in mechanical and administration areas to
improve items and administrations, while upgrading the general sustainability performance of the business
and its worth chains. Life cycle thinking and item sustainability is operational for organizations that are
aspiring and focused on decreasing their ecological and financial weight while amplifying monetary and
social worth. In such manner, life cycle management is utilized past momentary business achievement and
focuses on long haul accomplishments. The expression "life cycle management" has been mistaken for
different utilizations in designing and assembling (item life cycle management) and in programming
advancement (application life cycle management), in structures, plants, data management, etc.

16. Outline at least two barriers to introducing policies and procedures, and strategies that can be
used to address each of the barriers you identify.
Two barriers while introducing policies and procedures are lack of consensus and failing of communication.
It is important to create a strategy to overcome these barriers by establishing awareness among the
employees of the manager. Lack of consensus needs to have strategies like as a manager need to show the
effect of changes step by step to the employee which will bring enthusiasm for the employees. Besides
strategies need to be made in the feeling of communication by keeping the employees up to date about the
plans and progress towards the change and implementation. It is important for the organisation to involve all
employees’ meetings or session during the planning phase (Frost, 2018). Besides the employee's faces
environmental barriers such as climate change and water scarcity which may not fully be integrated for the
long-term business strategy as a result company may miss opportunities to improve financial performance
through environmental improvements within the process and product lines.

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Assessment Task 1 Checklist

Student’s name:

Completed
Did the student provide a sufficient and successfully Comments
clear answer that addresses the
suggested answer for: Yes No

Question 1

Question 2

Question 3

Question 4

Question 5

Question 6

Question 7

Question 8

Question 9

Question 10

Question 11

Question 12

Question 13

Question 14

Question 15

Question 16

Task Outcome: Satisfactory  Not Satisfactory 

Assessor signature

Assessor name

Date

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Assessment Task 2 Cover Sheet
Student Declaration
To be filled out and submitted with assessment responses

 I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded
with any other student(s).
 I understand that if I If I am found to have plagiarised, cheated or colluded, action will be taken against
me according to the process explained to me.
 I have correctly referenced all resources and reference texts throughout these assessment tasks.
Student name

Student ID number

Student signature

Date

Assessor declaration
 I hereby certify that this student has been assessed by me and that the assessment has been carried
out according to the required assessment procedures.

Assessor name

Assessor signature

Date

Assessment outcome S NS DNS Resubmission Y N

Feedback

Student result response

 My performance in this assessment task has been discussed and explained to me.
 I would like to appeal this assessment decision.
Student signature

Date

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A copy of this page must be supplied to the office and kept in the student’s file with the evidence.

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Assessment Task 2: Sustainability Policy and Procedure
Project

Task summary
You are required, in the role of Operations Manager of Grow Management Consultants, to conduct research
and analysis and prepare a briefing report to guide the development of a workplace sustainability policy and
procedure. You will then consult with stakeholders at a meeting, using your report as a basis for discussion.
Following the meeting, you will develop a sustainability policy and procedures document, as well as an
action plan for implementation of this.

This assessment will be completed in the classroom as part of a simulated work environment.
The assessor will observe students completing this task.

Required
 Computer and Microsoft Office
 Access to the internet for research and to information included at:
 https://www.business.gov.au/info/run/environmental-management/environmental-legislation
 http://www.sustainability.vic.gov.au/services-and-advice/business/energy-and-materials-
efficiency-for-business/resources-and-tools/life-cycle-management
 Policy and Procedures Template
 Action Plan Template
 Briefing Report Template.

Timing
The assessor will advise you of the due date of these submissions.

Submit
 Email to your assessor with your sustainability briefing report attached
 Email to your assessor with the following attached:
o Sustainability policy and procedures
o Sustainability action plan

Assessment criteria
For students’ performance to be deemed satisfactory in this assessment task, they must satisfactorily
address all of the assessment criteria. If part of this task is not satisfactorily completed they will be asked to
complete further assessment to demonstrate competence.

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Re-submission opportunities
Students will be provided feedback on their performance by their Assessor. The feedback will indicate if you
have satisfactorily addressed the requirements of each part of this task.

If any parts of the task are not satisfactorily completed your assessor will explain why and provide you
written feedback along with guidance on what you must undertake to demonstrate satisfactory performance.
Re-assessment attempt(s) will be arranged at a later time and date.

Students have the right to appeal the outcome of assessment decisions if they feel they have been dealt
with unfairly or have other appropriate grounds for an appeal.

Students are encouraged to consult with their assessor prior to attempting this task if they do not understand
any part of this task or if they have any learning issues or needs that may hinder them when attempting any
part of the assessment.

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Assessment Task 2 Instructions

Carefully read the following:

Grow Consultants specialises in leadership consultancy, and has been operational for the last five years.
It offers a range of services which support companies to:
 assess leadership behaviour of existing managers and their performance metrics
 design and implement customized leadership programs based on the assessment.

Services are offered Australia-wide, with consultants flying in to conduct specific training with companies, as
well as offering regular workshops at the company’s premises. To date, technology (for example, webinars)
has not been employed in training.

The company also writes and produces books on a range of topics about leadership. Currently the company
has ten publications, which are published through a publishing house in the USA (Hozit Publishers). One of
the Principal Consultants is American and knew these publishers. The cost of publishing the books and
shipping to Australia is about the same as it would be use a publisher in Australia.
The books are produced using non-recycled paper and are transported via air to Grow Management
Consultants office. They are then distributed by post to customers from the Grow Management Consultants’
office. As sales have been slow for the books, the company has also been exploring options for e-books.

The company was established by its Principal Consultants, Paul Burns and Sammy Martin, both of whom
are Directors. The company also employs four Senior Consultants, an Operations Manager, an Office
Manager, Administration Officer and a Receptionist.

The office building is owned by the company and is located in an outer lying metropolitan suburb. All staff
drive to work in their own cars and there is on-site parking. The nearest railway station is 10 minutes’ walk
from the office.

Paul Burns has recently attended a Sustainable Business workshop and is keen to implement sustainable
practices throughout the business. The strategic plan has also been recently updated and has been
influenced by Paul’s attendance at the workshop. It includes the following statement as part of the mission
statement:

We are committed, as a business, to the well-being of both economic and ecological

systems, of both humans and other living things,

However, there are no specific actions indicated in the Strategic Plan and so, at present, the statement
appears to be paying lip service only.

Paul is keen to develop a sustainability policy and procedures that address all aspects of the business
including, as a minimum: travel, purchasing, office energy use, office supplies, and cleaning. However, Paul
also has specifically stated that he does not want to incur costs in developing policy and procedure and that
all the work must be developed in-house, therefore consultants must not be used.

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Current issues and practices within the organisation are as follows;
 There is older style florescent lighting in all offices, staff room and bathroom. These lights are often
left on after the work day has finished.
 There are no formal energy usage procedures for staff or signage to remind staff.
 The company does not have a policy for purchasing equipment and buys equipment when required,
often purchasing whatever is on special at the time.
 The two principal consultants have company vehicles. Both vehicles are now five years old and
need to be upgraded.
 Staff buy stationary requirements on an ad hoc basis, often resulting in large stocks of items such
as notepads and A grade printer paper.
 There is a waste bin and recycling bins, which are mostly used correctly.
 The company hosts regular meetings and workshops. Catering is provided by an external caterer
with all plates and cups supplied (plastic).
 The office is cleaned once a week by contract cleaners who use regular cleaning products.

Current company procedures for developing policies and procedures are as follows:
 The need for the policy and procedure should be established and a preliminary briefing report
developed.
 This should be discussed at a meeting with the senior management team consisting of at least one
of the Principal Consultants. Another staff member should also be selected to ensure representation
of all staff.

Complete the following activities:

1. Develop a briefing report.

Review the case study information provided and conduct research using the Internet or any
other source of information to identify the following:
 Relevant environmental and sustainability legislation, regulations and codes of practice
 Sources of information on sustainability, including incorporating sustainability into business
planning and using it as an opportunity to identify new business initiatives.
 Sustainability policies and procedures developed by other organisations
 Life cycle mapping processes.

Use the sources indicated under “Required” on page 19 as information sources.

Using your research and analysis, develop a briefing report to present at a senior management
meeting. The purpose of the briefing report will be to provide relevant information about
sustainability, including legislation and to seek input into the development of the policy and
procedure.

Use the Briefing Report Template to guide your work.

Page 26
Your briefing report should address the following:
 Introduction, including current organisational practices.
 Key sustainability facts and figures and the benefits to businesses of implementing
sustainable initiatives.
 How sustainability can be built into business planning and can inform business opportunities
to reflect the organisation’s commitment to sustainability.
 Legal requirements in relation to workplace sustainability relevant to Grow Management
Consultants, as well as any relevant regulations and codes of practices.
 Details of sustainability policies and procedures researched and inclusions within the policy
and procedures.
 An overview of life cycle mapping, including life style stages, life cycle map, life cycle matrix.
 Identification of the most effective strategies to reduce environmental impact (use the
Sustainability Victoria website resources to assist you to complete this task). This should
include, as a minimum, strategies to minimise resource use and to reduce toxic material and
hazardous chemical use. Provide an example to illustrate this concept for the production of
the books sold by Grow Management Consultants. Attach your example to your report as
appendices, you should complete the life cycle map and life cycle matrix and mitigating
strategies. Example actions should be included as below.
 Example sustainability actions to inform the sustainability action plan for the next 12 months.
You should identify at least five ideas initially, including identifying priority actions and
longer-term actions.
 Recommendations on suitable performance indicators that can be used to measure
environmental performance once the policy and procedure is implemented.
 Options for strategies that could be implemented to ensure that resource efficiency within
the business is continually reviewed and improved.
 Proposed scope of the policy, including a list of headings to be included and a brief
description of each heading.
 Recommendations for policy options including discussion on likely effectiveness, timeframes
and any costs.

2. Send an email to Paul (your assessor).

The text of the email should be in grammatically correct English, written in an appropriate (polite,
business-like) style.
It should introduce and summarise the contents of the attachment and ask for the place, time
and date of the meeting with stakeholders (your assessor and at least two other students).

The email text should also identify stakeholders who will need to be involved with the policy
development as per the scenario information provided.

Your assessor will advise you of the date and time of the meeting.
You should also print enough copies of your briefing report to provide one to every participant at
the meeting.

Attach your briefing report to the email.

Page 27
Page 28
3. Participate in a meeting with the stakeholders.
Provide a copy of the briefing report to each person.
Discuss your briefing report with the meeting attendees, clearly explaining the information and
your ideas.

At the meeting stakeholders will provide input into the development of the policy and procedures
through their comments and ideas. Encourage their participation.

During the meeting, demonstrate effective communication skills including:

 Speaking clearly and concisely
 Using non-verbal communication to assist with understanding
 Asking questions to identify required information
 Responding to questions as required
 Using active listening techniques to confirm understanding

4. Send an email to all stakeholders at the meeting (your assessor).

The text of the email should be in grammatically correct English, written in an appropriate (polite,
business-like) style.

It should:
 Outline the feedback provided at the meeting that you will take into account in developing
the policy and procedures
 Confirms their agreement to the scope of the sustainability policy and procedures, including:
o Required outcomes of the sustainability policy and procedure
o Key Performance Indicators for sustainability actions
o Methods of implementation that will be used to implement the sustainability policy and
procedures

5. Develop the policy and procedures

Develop the policy and procedures based on your research and proposed outline, as well as the
input from the team as confirmed in your email.

Ensure that your policy and procedures make a statement about the organisation’s commitment
to sustainability (as set out in the scenario information), as well as how sustainability initiatives
will be incorporated into business planning and will also serve as business opportunities.

Use the Policy and Procedures Template to guide your work.

Page 29
6. Develop an action plan for the upcoming 12 months
The final part of the assessment task requires you to develop an action plan to show the actions
that will be completed over the upcoming 12 months.
The action plan should show the priorities of actions as well as timelines and responsibilities.

Use the Action Plan Template to guide your work.

7. Send an email to the Principal Consultants (your assessor)

The text of the email should be in grammatically correct English, written in an appropriate (polite,
business-like) style.
It should summarise the contents of the attachments, and seek their approval to move forward
with the project.

Attach your policy and procedures and your action plan to the email.

Page 30
Assessment Task 2 Checklist

Student’s name:

Completed
Did the student: successfully Comments
Yes No
In the briefing report, identify a range of suitable
sources of sustainability information that can
inform the development of a workplace
sustainability policy and procedures?
In the briefing report, identify and report on
environmental legislation, regulations and codes
of practice relevant to the business?
Provide a life cycle mapping (using the template
provided) and identify suitable sustainability
strategies?
In the briefing report, discuss strategies for
minimising resource use, reducing toxic material
and hazardous chemical use based on life cycle
mapping?
In the briefing report, recommend a range of
policy options including discussion on likely
effectiveness, timeframes and any costs?
In the briefing report, provide an outline of the
proposed scope of sustainability policy and
procedures?
In the email, correctly identify stakeholders who
need to participate in the policy development
process?
Present briefing report at meeting and seek
feedback on proposed sustainability policy and
procedures?
During the meeting, demonstrate effective
communication skills including:
 Speaking clearly and concisely
 Using non-verbal communication to assist
with understanding
 Asking questions to identify required
information
 Responding to questions as required
 Using active listening techniques to confirm
understanding

In an email, confirm and agree on the scope of

Page 31
Student’s name:

Completed
Did the student: successfully Comments
Yes No
the sustainability policy and procedures?

Page 32
Develop and submit a sustainability policy and
procedures that reflect the organisation’s
commitment to sustainability as an integral part of
business planning and as a business opportunity?
Document appropriate methods of
implementation, outcomes and performance
indicators in an action plan?
In an email, seek agreement for their policy and
procedures and action plan?
Task Outcome: Satisfactory  Not Satisfactory 
Assessor signature

Assessor name

Date

Page 33
Assessment Task 3 Cover Sheet
Student Declaration
To be filled out and submitted with assessment responses

 I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded
with any other student(s).
 I understand that if I If I am found to have plagiarised, cheated or colluded, action will be taken against
me according to the process explained to me.
 I have correctly referenced all resources and reference texts throughout these assessment tasks.
Student name

Student ID number

Student signature

Date

Assessor declaration
 I hereby certify that this student has been assessed by me and that the assessment has been carried
out according to the required assessment procedures.

Assessor name

Assessor signature

Date

Assessment outcome S NS DNS Resubmission Y N

Feedback

Student result response

 My performance in this assessment task has been discussed and explained to me.
 I would like to appeal this assessment decision.
Student signature

Date

Page 34
A copy of this page must be supplied to the office and kept in the student’s file with the evidence.

Page 35
Assessment Task 3: Sustainability policy and procedures
presentation

Task summary
In the role of Operations Manager, you are required to present the new sustainability policy and procedure
and action plan to Grow Management Consultants staff to assist in the implementation of the policy.
You will be required to develop at least 8 PowerPoint slides to accompany your presentation that include
graphics such as tables, charts or images.

This assessment will be completed in the classroom as part of a simulated work environment. The assessor
and other students will roleplay staff members. Students should use all of the required resources when
completing this task. The assessor will observe students completing this task.

Required
 Computer and Microsoft Office
 Access to the internet for research
 Your Sustainability Policy and Procedures and Sustainability Action Plan
 Presentation space
 Projector for PowerPoint presentation

Timing
The assessor will advise you of the due date of this submission.

Submit
 Email to your assessor with your sustainability PowerPoint presentation attached

Assessment criteria
For students’ performance to be deemed satisfactory in this assessment task, they must satisfactorily
address all of the assessment criteria. If part of this task is not satisfactorily completed they will be asked to
complete further assessment to demonstrate competence.

Re-submission opportunities
Students will be provided feedback on their performance by their Assessor. The feedback will indicate if you
have satisfactorily addressed the requirements of each part of this task.

If any parts of the task are not satisfactorily completed your assessor will explain why and provide you
written feedback along with guidance on what you must undertake to demonstrate satisfactory performance.
Re-assessment attempt(s) will be arranged at a later time and date.

Students have the right to appeal the outcome of assessment decisions if they feel they have been dealt
with unfairly or have other appropriate grounds for an appeal.

Page 36
Students are encouraged to consult with their assessor prior to attempting this task if they do not understand
any part of this task or if they have any learning issues or needs that may hinder them when attempting any
part of the assessment.

Page 37
Assessment Task 3 Instructions

Complete the following activities:

1. Develop a PowerPoint presentation.

In order to present the new sustainability policy and procedures and action plan to staff, you are
required to develop a PowerPoint presentation that addresses the following:
 Promote the policy and procedure by outlining the benefits of sustainability based on the
research and analysis you undertook in Assessment Task 1.
 An outline of the new sustainability policy and procedures and the rationale for development
(as per the briefing report).
 Expected outcomes of the sustainability policy and procedures
 Planned sustainability actions and roles and responsibilities.

The PowerPoint slides should include:

 graphics such as tables, charts, or images to add interest to your presentation.
 a summary of sustainability benefits in your presentation first and then at the end of the
presentation, outline the new sustainability policy and procedure and action plan.

Use the notes section of the PowerPoint program to help you remember content when you are
presenting.

2. Deliver your PowerPoint presentation.

At the outset of the presentation, indicate that the team will be able to ask questions during and
at the end of the presentation and may offer suggestions for additional strategies.

Clearly deliver presentation content using the PowerPoint slides you have developed.

During and after the presentation, demonstrate effective communication skills including:
 Speaking clearly and concisely
 Using non-verbal communication to assist with understanding
 Asking questions to identify required information
 Responding to questions as required
 Using active listening techniques to confirm understanding

You will be assessed on the quality of your presentation skills as well as the presentation itself.

Page 38
Assessment Task 3 Checklist
Student’s name:

Completed
successfully
Comments
Did the student: Yes No

Explain the benefits of sustainability in order to

assist in promoting the sustainability policy and
procedure during the presentation?

Clearly explain sustainability policy and

procedures during the presentation?

Clearly explain expected outcomes of

sustainability policy and procedure, actions to be
taken and responsibilities as set out in their action
plan during the presentation?

During the presentation, demonstrate effective

communication skills including:
 Speaking clearly and concisely
 Using non-verbal communication to assist with
understanding
 Asking questions to identify required
information
 Responding to questions as required
 Using active listening techniques to confirm
understanding

Task Outcome: Satisfactory  Not Satisfactory 

Assessor signature

Assessor name

Date

Page 39
Assessment Task 4 Cover Sheet
Student Declaration
To be filled out and submitted with assessment responses

 I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded
with any other student(s).
 I understand that if I If I am found to have plagiarised, cheated or colluded, action will be taken against
me according to the process explained to me.
 I have correctly referenced all resources and reference texts throughout these assessment tasks.
Student name

Student ID number

Student signature

Date

Assessor declaration
 I hereby certify that this student has been assessed by me and that the assessment has been carried
out according to the required assessment procedures.

Assessor name

Assessor signature

Date

Assessment outcome S NS DNS Resubmission Y N

Feedback

Student result response

 My performance in this assessment task has been discussed and explained to me.
 I would like to appeal this assessment decision.
Student signature

Date

Page 40
A copy of this page must be supplied to the office and kept in the student’s file with the evidence.

Page 41
Assessment Task 4: Sustainability Implementation project

Task summary
In the role of Operations Manager, you are required to implement sustainability initiatives for Grow
Management Consultants. This will include conducting a sustainability inspection, and developing a memo
to encourage sustainable practices based on the sustainability inspection.

Required
 Access to textbooks/other learning materials
 Computer and Microsoft Office
 Access to the internet
 Usage Record Template

Timing
Your assessor will advise you of the due date of this submission.

Submit
 Email to your assessor with the following attached:
o completed Usage Record Template
o staff memo
o sustainability register.

Assessment criteria
For students’ performance to be deemed satisfactory in this assessment task, they must satisfactorily
address all of the assessment criteria. If part of this task is not satisfactorily completed they will be asked to
complete further assessment to demonstrate competence.

Re-submission opportunities
Students will be provided feedback on their performance by their Assessor. The feedback will indicate if you
have satisfactorily addressed the requirements of each part of this task.

If any parts of the task are not satisfactorily completed your assessor will explain why and provide you
written feedback along with guidance on what you must undertake to demonstrate satisfactory performance.
Re-assessment attempt(s) will be arranged at a later time and date.

Students have the right to appeal the outcome of assessment decisions if they feel they have been dealt
with unfairly or have other appropriate grounds for an appeal.

Students are encouraged to consult with their assessor prior to attempting this task if they do not understand
any part of this task or if they have any learning issues or needs that may hinder them when attempting any
part of the assessment.

Page 42
Page 43
Assessment Task 4 Instructions

Complete the following activities:

1. Undertake an inspection of your RTO facility.

Assume that, following acceptance of your sustainability policy and procedures, you have been
asked to implement strategies identified in your action plan for the continuous improvement of
resource efficiency. This is to include an inspection of the workplace to identify environmental
sustainability and resource usage issues and to identify and report on possible solutions.

You will therefore undertake an inspection of the RTO facility using the environmental
sustainability and resource Usage Record Template.

Record at least 3 actual or potential environmental sustainability and resource usage issues that
you found during activity one.

Your assessor will advise you of the date and time of the inspection, and will observe you
conducting the inspection.

2. Develop a memo for staff about best practice sustainability procedures

Assume that you wish to commence implementing a further initiative from the action plan, which
is to provide regular communications to staff about sustainability practices.

Based on one of the issues identified in your environmental sustainability and resource usage
record, develop a short memo to send to staff about best practice sustainability procedures. For
example, if you have identified that water usage is high, you could write about tips to reduce
water usage. The memo you develop must be written in plain English and in user-friendly
language and be designed to promote engagement in sustainability initiatives.

The memo should be no more than one page and include images such as photos or graphs to
assist with understanding and engagement.

3. Develop a sustainability register.

You are required to develop a register for recording and tracking all continuous improvements in
resource efficiency.

The register should be able to include, as a minimum, the ability to record the reported
opportunity, action to be taken, responsibility, timelines and outcome. The register should be
able to include, as a minimum, the ability to record the reported opportunity, action to be taken,
responsibility, timelines and outcome.

Page 44
4. Write and email to all staff (your assessor).
The text of the email should be in grammatically correct English, written in an appropriate (polite,
business-like) style, summarising the contents of the attachments.

Attach the following to the email:

 completed Usage Record Template
 staff memo
 sustainability register.

Page 45
Assessment Task 4 Checklist

Student’s name:

Completed
successfully
Comments
Did the student: Yes No

Implement strategies for continuous improvement in resource

efficiency including conducting a sustainability inspection?

Implement strategies for continuous improvement in resource

efficiency including developing a memo with procedures to
be followed relevant to identified sustainability issue?

Promote sustainability to staff through:

 Presenting information in plain English
 User friendly language
 Using images to assist in understanding and engagement
Develop a register for recording and tracking all continuous
improvements in resource efficiency?

Provide register to staff to ensure that all staff are aware of

roles and responsibilities in recording continuous
improvements?

Task Outcome: Satisfactory  Not Satisfactory 

Assessor signature

Assessor name

Date

Page 46
Assessment Task 5 Cover Sheet
Student Declaration
To be filled out and submitted with assessment responses

 I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded
with any other student(s).
 I understand that if I If I am found to have plagiarised, cheated or colluded, action will be taken against
me according to the process explained to me.
 I have correctly referenced all resources and reference texts throughout these assessment tasks.
Student name

Student ID number

Student signature

Date

Assessor declaration
 I hereby certify that this student has been assessed by me and that the assessment has been carried
out according to the required assessment procedures.

Assessor name

Assessor signature

Date

Assessment outcome S NS DNS Resubmission Y N

Feedback

Student result response

 My performance in this assessment task has been discussed and explained to me.
 I would like to appeal this assessment decision.
Student signature

Date

Page 47
A copy of this page must be supplied to the office and kept in the student’s file with the evidence.

Page 48
Assessment Task 5: Sustainability policy and procedures
review project

Task summary
You are required to report on outcomes of implementation of the sustainability policy and procedure by
analysing data provided about the implementation of the policy and procedures.

Required
 Access to textbooks/other learning materials
 Computer and Microsoft Office
 Access to the internet
 Sustainability policy and procedure (developed in Assessment Task 2)
 Survey Results
 Implementation Report Template

Timing
Your assessor will advise you of the due date of these submissions.

Submit
 Email to assessor with the following attached:
o Sustainability implementation report
o Updated sustainability policy and procedures

Assessment criteria
For students’ performance to be deemed satisfactory in this assessment task, they must satisfactorily
address all of the assessment criteria. If part of this task is not satisfactorily completed they will be asked to
complete further assessment to demonstrate competence.

Re-submission opportunities
Students will be provided feedback on their performance by their Assessor. The feedback will indicate if you
have satisfactorily addressed the requirements of each part of this task.
If any parts of the task are not satisfactorily completed your assessor will explain why and provide you
written feedback along with guidance on what you must undertake to demonstrate satisfactory performance.
Re-assessment attempt(s) will be arranged at a later time and date.
Students have the right to appeal the outcome of assessment decisions if they feel they have been dealt
with unfairly or have other appropriate grounds for an appeal.

Page 49
Students are encouraged to consult with their assessor prior to attempting this task if they do not understand
any part of this task or if they have any learning issues or needs that may hinder them when attempting any
part of the assessment.

Page 50
Assessment Task 5 Instructions

Carefully read the following:

Assume that the sustainability policy and procedure you developed has been implemented, as well as
findings from regular sustainability inspections. Sustainability initiatives implemented include:
 Energy audit and all recommendations implemented including signage about energy use (e.g.
switch off lights at night, turn down brightness, turn off taps)
 Recycling policy introduced and three more recycling bins introduced.
 Green purchasing policy developed (on staff intranet, email sent to staff to advise).
 Green transport policy developed and implemented (on staff intranet, email sent to staff to advise).

Assume also the following sustainability targets:

 Reduce electricity consumption by 20% within six months.
 Promote awareness of sustainability initiatives amongst all staff members

A staff survey has been undertaken (results provided separately), as well as an energy audit.

The results of the energy audit are as follows:

Actions implemented:
 replace halogen downlights with energy efficient downlights and transformers
 connect to natural gas, converting to an energy source with one-third of the greenhouse gas
emissions of electricity from coal
 replace electric storage hot water heater with instant hot water
 replace air conditioner with a more efficient inverter unit.

Prior to energy audit:

 Annual energy bill: $2,415 a year
 Annual greenhouse emissions: 18 tonnes a year

Six months later:

 Annual energy bill: $1,800 a year
 Annual greenhouse emissions: 10.2 tonnes a year

One year later:

 Annual energy bill: $2,215 a year
 Annual greenhouse emissions: 14 tonnes a year

Note: Four new staff members employed may account for increase. Energy targets were not adjusted to
account for the new staff.

Page 51
Complete the following activities:

1. Develop a sustainability implementation report

You are required to review the results of the staff survey and the energy statistics provided.

Based on your review, develop a short report that outlines:

 Analysis of staff survey results and achievements against targets
 Analysis of energy audit data and achievements against targets
 Recommendations for additional actions that need to be taken based on the data above.
 Summary of the success of the sustainability policy and procedures based on analysis.
 Updates to sustainability policy and procedures to account for recommended improvements.

Use the Implementation Report Template to guide your work.

2. Update your sustainability policy and procedures

Update this document to reflect the information you have gathered since you wrote it.

3. Send an email to stakeholders (your assessor).

The text of the email should be in grammatically correct English, written in an appropriate (polite,
business-like) style.

The email text should briefly explain the purpose and contents of the report and summarise the
key changes you have made to the policy and procedures, ensuring that you clearly explain why
changes were made.

Attach the following to the email:

 Sustainability implementation report
 Revised policy and procedures

Page 52
Assessment Task 5 Checklist

Student’s name:

Completed
successfully
Comments
Did the student: Yes No

Review implementation of policy and procedures?

Provide a report on the overall success of the policy?

In the report, identify additional actions required based

on review of data?

Provide a review of the continuous improvement register

and identify trends and remedial actions required?

Provide an updated policy and procedures based on

identified actions and to ensure that identified
improvements occur?

Clearly communicate outcomes of sustainability policy

and procedures to stakeholders?

Task Outcome: Satisfactory  Not Satisfactory 

Assessor signature

Assessor name

Date

Page 53