Detailed Lesson Plan No. 2.

1
Learning Area: Housekeeping
Quarter: First Quarter
Week: Week 3
Grade Level: Grade 9
Duration: _____________________

The learner demonstrates understanding of providing effective housekeeping

Content Standard
services to house guests.
The learner independently demonstrates understanding of providing effective
Performance Standard
housekeeping services to house guests.
Learning Competency 2.1: Describe and explain the use of different types of
Learning Competency and its Code housekeeping and front office forms. (TLE_HEHK9- 12HS-Ia-e-2)

Key Concept The use of different types of housekeeping and front office forms.
 Cognitive: To explain the use of different types of housekeeping and
front office forms.
 Affective: To describe intensively the use of different types of
I. LEARNING OBJECTIVES
housekeeping and front office forms.
 Psychomotor: To follow the use of different types of housekeeping and
front office forms.
II. CONTENT Types and uses of different housekeeping and front office forms
Curriculum Guide Page 9
References Activity Sheet 2.1
www.google.com
Resources Internet Links
III. LEARNING PROCEDURES
A. Preliminary Activities
1. Drill Given an example of the different types of housekeeping and front office forms.
2. Review What are the different types of housekeeping and front office forms?
3. Motivation Show to the learners the different types of front office forms ( Images)
B. Developmental Activities
1. Activity ACTIVITY 2.1
“Describe It! And Explain It!”

Direction: Describe and explain the following. Rubrics will be basis for
evaluation.

 PRE-ARRIVAL
  ARRIVAL

Why should we familiarize the different front office forms?

2. Analysis
How can it help?
The learners understand the different types of housekeeping and front office
3. Abstraction
forms.
Let the learners describe and explain the use of different types of
4. Application
housekeeping and front office forms.
IV. EVALUATION Answer Self-Check 2.1

¼ Sheet of paper
V. AGREEMENT/ASSIGNMENT
Make an insights about front office forms

VI. REFLECTION

A. Number of learners who earned 80% in the evaluation.

_______________________________________________________________________
B. Number of learners who require additional activities for remediation who scored below 80%.
_______________________________________________________________________
C. Did the remedial lessons work? Number of learners who have caught up with the lesson.
_______________________________________________________________________
D. Number of learners who needs to continue to remediation.
_______________________________________________________________________
E. Which of my teaching strategies works well? Why did these work?
_______________________________________________________________________

Writers: Giovanni M. Ortega / Rosalie Palamara / Jimagil O. Gomez

Schools: Padada NHS / Bangkal NHS / Matanao NHS
Division: Davao del Sur
Illustrator:
School:
Division

Detailed Lesson Plan No. 2.2

Learning Area: Housekeeping
Quarter: First Quarter
Week: Week 3
Grade Level: Grade 9
 The learner demonstrates understanding of providing effective housekeeping
Content Standard
services to house guests.
The learner independently demonstrates understanding of providing effective
Performance Standard
housekeeping services to house guests.
Learning Competency 2.2: Practice proper handling of client’s queries through
Learning Competency and its Code telephone, fax machine, e-mail, etc. (TLE_HEHK9-12HS-Ia-e-2)

Key Concept Proper handling of client’s queries through telephone, fax machine, e-mail, etc.
 Cognitive: To discuss proper handling of client’s queries through
telephone, fax machine, e-mail, etc.
 Affective: To appreciate the proper handling of client’s queries through
I. LEARNING OBJECTIVES
telephone, fax machine, e-mail, etc.
 Psychomotor: To practice proper handling of client’s queries through
telephone, fax machine, e-mail, etc.
II. CONTENT Handle clients’ queries through telephone, fax machine, email, etc
Curriculum Guide Page 9
References Activity Sheet 2.2
www.google.com
Internet Links
Resources
MP4
III. LEARNING PROCEDURES
A. Preliminary Activities

1. Drill Given an example of tips for handling customer inquiries over the phone.

What are the important things to be considered in handling customer inquiries

2. Review
over the phone?
3. Motivation Short Video Presentation
B. Developmental Activities
ACTIVITIES 2.2 “PRACTICE IT!”

Make a video presentation about proper handling of client’s through telephone.

1. Activity The scenario of the activity is to receive a call from the client’s queries over the
phone. After the activity the teacher will assess the performance using the
rubrics provided below.

2. Analysis Why do you think tips for handling customer inquiries over the phone
 is important?
How to achieve customer’s satisfaction?
The learners understand proper handling of client’s queries through
3. Abstraction
telephone, fax machine, e-mail, etc.
Let the learners practice proper handling of client’s queries through
4. Application
telephone, fax machine, e-mail, etc.
IV. EVALUATION Answer Self-Check 2.2

V. AGREEMENT/ASSIGNMENT
Advance research on common problems related to Housekeeping Services.

VI. REFLECTION

F. Number of learners who earned 80% in the evaluation.

_______________________________________________________________________
G. Number of learners who require additional activities for remediation who scored below 80%.
_______________________________________________________________________
H. Did the remedial lessons work? Number of learners who have caught up with the lesson.
_______________________________________________________________________
I. Number of learners who needs to continue to remediation.
_______________________________________________________________________
J. Which of my teaching strategies works well? Why did these work?
_______________________________________________________________________

Writers: Giovanni M. Ortega / Rosalie Palmara / Jimagil O. Gomez

Schools: Padada NHS / Bangkal NHS / Matanao NHS
Division: Davao del Sur
Illustrator:
School:
Division:

Detailed Lesson Plan No. 2.3

Learning Area: Housekeeping
Quarter: First Quarter
Week: Week 3
Grade Level: Grade 9
Duration: ___________________
 The learner demonstrates understanding of providing effective housekeeping
Content Standard
services to house guests.
The learner independently demonstrates understanding of providing effective
Performance Standard
housekeeping services to house guests.
Learning Competency 2.3: Identify common problems related to
Learning Competency and its Code
Housekeeping Services. (TLE_HEHK9- 12HS-Ia-e-2)

Key Concept Common problems related to Housekeeping Services

 Cognitive: To identify common problems related to Housekeeping
Services.
 Affective: To appreciate the different solutions for the common
I. LEARNING OBJECTIVES
problems related to housekeeping services.
 Psychomotor: To write the common problems related to
Housekeeping Services.
II. CONTENT Common problems related to housekeeping
Curriculum Guide Page 9
References Activity Sheet 2.3
www.google.com
Internet Links
Resources

III. LEARNING PROCEDURES

A. Preliminary Activities

1. Drill Given an example of common problems with hotel housekeeping.

2. Review Ask the learner on why the establishment encounters different problems.
3. Motivation Let’s solve the PUZZLE
B. Developmental Activities
IDENTIFYING THE PROBLEMS
1. Activity

Why should we familiarize the common problems in the hotel

2. Analysis
establishment?
3. Abstraction The learners understand the common problems in the hotel establishment.
4. Application Let the learners identify the common problems in the hotel establishment.
IV. EVALUATION Answer Self-Check 2.3
 Advance research on handling different problems in Housekeeping
V. AGREEMENT/ASSIGNMENT
Services.

VI. REFLECTION

K. Number of learners who earned 80% in the evaluation.

_______________________________________________________________________
L. Number of learners who require additional activities for remediation who scored below 80%.
_______________________________________________________________________
M. Did the remedial lessons work? Number of learners who have caught up with the lesson.
_______________________________________________________________________
N. Number of learners who needs to continue to remediation.
_______________________________________________________________________
O. Which of my teaching strategies works well? Why did these work?
_______________________________________________________________________

Writers: Giovanni M. Ortega / Rosalie Palamara / Jimagil O. Gomez

Schools: Padada NHS / Bangkal NHS / Matanao NHS
Division: Davao del Sur
Illustrator:
School:
Division:

Detailed Lesson Plan No.2.4

Learning Area: Housekeeping
Quarter: First Quarter
Week: Week 3
Grade Level: Grade 9
Duration: _____________
 The learner demonstrates understanding of providing effective
Content Standard
housekeeping services to house guests.
The learner independently demonstrates understanding of providing
Performance Standard
effective housekeeping services to house guests.
Learning Competency 2.4: Observe proper handling of different
Learning Competency and its Code
problems in Housekeeping Services. (TLE_HEHK9- 12HS-Ia-e-2)

Key Concept Proper handling of different problems in Housekeeping Services.

 Cognitive: To observe proper handling of different problems in
Housekeeping Services.
 Affective: To value the different ways of handling problems in
I. LEARNING OBJECTIVES
housekeeping services.
 Psychomotor: To write observations of proper handling of
different problems in Housekeeping Services.
II. CONTENT Handling different problems in Housekeeping Services
Curriculum Guide Page 9
References Activity Sheet 2.4
www.google.com
Internet Links
Resources

III. LEARNING PROCEDURES

A. Preliminary Activities
Given an example of some tips that will teach you how to handle customer
1. Drill complaints at your hotel effectively and ensure customer satisfaction.

Ask the learner on what are the tips to be considered in handling customer
2. Review
complaints.
3. Motivation Photo Gallery
B. Developmental Activities
ACTIVITY 2.4
“Handle It Properly”
1. Activity Watch a video about different problems in housekeeping services and
observe on how the housekeepers handle the problems. You may write
your observations in a clean sheet of paper in a paragraph form. The
scoring rubric will be basis of evaluating your output.
Why should we familiarize the important tips in handling
2. Analysis customer complaints?

The learners understand the proper handling of different problems in

3. Abstraction
Housekeeping Services.
 Let the learners observe proper handling of different problems in
4. Application
Housekeeping Services.
IV. EVALUATION Answer Self-Check 2.4

¼ Sheet of Paper
V. AGREEMENT/ASSIGNMENT
How to maintain good relationship between the guests and hotel
personnel?

VI. REFLECTION

P. Number of learners who earned 80% in the evaluation.

_______________________________________________________________________
Q. Number of learners who require additional activities for remediation who scored below 80%.
_______________________________________________________________________
R. Did the remedial lessons work? Number of learners who have caught up with the lesson.
_______________________________________________________________________
S. Number of learners who needs to continue to remediation.
_______________________________________________________________________
T. Which of my teaching strategies works well? Why did these work?
_______________________________________________________________________

Writers: Giovanni M. Ortega / Rosalie Palamara / Jimagil O. Gomez

Schools: Padada NHS / Bangkal NHS / Matanao NHS
Division: Davao del Sur
Illustrator:
School:
Division: