NETYS RT

From 1100 VA to 3000 VA

Service manual GB
 PURPOSE - APPLICABILITY - SAFETY

Purpose:
This service manual provides the informations to ease the maintenance and/or repairs by qualified technical personnel authorised
by SOCOMEC UPS.

Applicability:
Any information included in this Service Manual is related only to Netys RT 1100-3000VA UPS.

Safety:
All operations must be done in the optimum and usual conditions of safety.
CAUTION

- personal protective equipment wearing (PPE)

- machine in manual by-pass with all breakers open and wait 5 minutes for discharge capacitors.

2 NETYS RT 1100-3000 VA - Service manual

TABLE OF CONTENT

1. IMPORTANT SAFETY INSTRUCTIONS

1.1 Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

2. UPS SYSTEM INTRODUCTION

2.1 Theory of Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
2.2 Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
2.3 Specification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

ENGLISH
2.4 Annotation and Symbol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
2.5 Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
2.6 Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
2.7 Rear Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
2.8 Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
2.9 Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
2.10 Placement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

3. ASSEMBLING
3.1 Mechanical Drawing for 1.1 kVA . . . . . . . . . . . . . . . . . . . . . . . . . . 19
3.2 Mechanical Drawing for 1.7 kVA & 2.2 kVA . . . . . . . . . . . . . . . . . . . . . 19
3.3 Mechanical Drawing for 3 kVA . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
3.4 Extraction Front Bezel Method for 1~3 kVA . . . . . . . . . . . . . . . . . . . . . 20
3.5 Wiring Diagram for 1.1 kVA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
3.6 Wiring Diagram for 1.7 kVA & 2.2 kVA . . . . . . . . . . . . . . . . . . . . . . . . 22
3.7 Wiring Diagram for 3 kVA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

4. COMMUNICATION INTERFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
4.1 RS-232/USB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
4.2 Dry Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
4.3 SNMP card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
4.4 Software Communication Introduction . . . . . . . . . . . . . . . . . . . . . . . . 28

5. MAINTENANCE AND TROUBLESHOOTING

5.1 Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
5.1 PCB Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
5.1 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

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4 NETYS RT 1100-3000 VA - Service manual
1. IMPORTANT SAFETY INSTRUCTIONS

1.1 SAFETY INSTRUCTIONS

Save These Instructions! This manual contains important instructions for our UPS that should be followed during installation and
maintenance of the UPS and batteries.
• The UPS has an internal battery supply. The nominal rating voltage of battery supply is 24V, 48V, 72V for 1.1KVA, 2.2KVA/1.7KVA
and 3KVA UPS individually no matter what model of the 1KVA, 2KVA and 3KVA UPS.
• To reduce the risk of electric shock, install this UPS in a temperature and humidity controlled indoor area free of conductive
contaminants. Ambient temperature must not exceed 40°C (104°F)

ENGLISH
• The AC output of the UPS need a disconnect switch such as a breaker which has to be provided by others.
• The over-current protection for the output AC circuit has to be provided by others. All of our UPS have an electronic protection
of AC output short circuit.
• Servicing of batteries should be performed or supervised by personnel who are knowledgeable about batteries and the required
precautions. Keep unauthorized personnel away from batteries.
• When replacing batteries, replace with the same number and characteristics.
• CAUTION! Do not dispose of battery or batteries in fire. The battery may explode.
• CAUTION! Do not open or mutilate the battery or batteries. Released electrolyte is harmful to the skin and eyes. It may be toxic.
• CAUTION! A battery can present a risk of electrical shock and high short circuit current. The following precautions should be
observed when working on batteries:
• Remove watches, rings, or other metal objects.
• Use tools with insulated handles.
• Wear rubber gloves and boots.
• Do not lay tools or metal parts on top of batteries.
• Disconnect charging source prior to connecting or disconnecting battery terminals.
• Determine if the battery is inadvertently grounded. If inadvertently grounded, remove source of ground. Contact with any part of a
grounded battery can result in electrical shock. The likelihood of such shock will be reduced if such grounds are removed during
installation and maintenance (applicable to UPS and a remote battery supply not having a grounded supply circuit).
• This UPS contains batteries, which are potentially hazardous to user, even when the UPS is not connected to the utility power.

NETYS RT 1100-3000 VA - Service manual 5

 2. UPS SYSTEM INTRODUCTION

2.1 THEORY OF OPERATION

The main topology of the UPS consists of bypass path, AC-DC converter, DC-AC inverter, battery charger, DC-DC converter, control
circuit and detection circuit.
Moreover, the intelligent power management software is also optional.
The function and efficiency are superior to the traditional UPS.
Description of block diagram

2.1-1 Hardware block diagram of the UPS

BYPASS

PFC Control
Circuit LED Board Control Board

To Control Board
To Auxiliary Power

Breaker Relay BYPASS

RELAY
EMI AC-DC Double
AC I/P Half-bridge DC-AC Inverter AC O/P
Filter Booster

Battery Bank

Charger DC-DC Converter

To Control Board

To Control Board
Auxiliary
To External Battery Bank Power

The UPS operation is described as below:

When the utility power is applied into the UPS, it was divided into two ways after going through the breaker and EMI filter.
One way is connected to AC-DC converter which converts the utility AC power into a DC voltage which is called DC-BUS voltage
then divides into two paths.
One path goes to charger which converts the DC-BUS voltage into a proper DC voltage to charge the UPS battery. The other path
goes into DC-AC half bridge inverter.
The other way works as a bypass path. The bypass relay near the output will choose either the bypass path or inverter output.
In general, the UPS will internally do the self-diagnosis.
If there is no problem, the bypass relay will choose the inverter output.
This is so called “ON-LINE mode”.
In case the utility power failure, the AC-DC converter and charger will be off duty. The DC-DC converter works and converts the
battery voltage into DC-BUS voltage.
The DC-AC inverter converts the DC-BUS voltage into AC voltage.
This is so called “ON-BATTERY mode”.
The auxiliary power circuit supplies the designated power to all the control circuits.
Because the DC-AC inverter is always working, the DC-DC converter can work rapidly and replace the AC-DC converter while the
utility power fails.
Furthermore, the bypass relay continuously keeps in the position of inverter output to supply the regulated power for the load.
There is no power failure to loading equipment.

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 2. UPS SYSTEM INTRODUCTION

Description of each block

To make the service personnel clearly understand the function of our UPS, each block is described in detail as below.

• Input Breaker:
Protect UPS suffers from serious damage under abnormal condition. Also, prevent the breaker of distribution panel from tripping
while UPS fault happens.

• EMI Filter:
The EMI (Electro-Magnetic Interference) filter can suppress the noise either coming from the utility power to UPS or out of UPS to

ENGLISH
the utility power.

• AC-DC Converter:
It is a double-voltage boost converter with PFC (power factor correction) function. It forces the current drawing from the utility
power to be in phase with the input voltage and regulate the output DC voltage to be about 380V.

• PFC Control Circuit:

By use of this control circuit, the current drawing from the utility power could be in phase with the input voltage. It also make the
UPS has a wide input voltage range.

• DC-BUS:
The output DC voltage of the AC-DC Converter and DC-DC Converter are called DC-BUS voltage.

• DC-AC Inverter:
This inverter converts the DC-BUS voltage into AC voltage which is in phase with AC input voltage. It is a half bridge inverter.

• Control Board:
The control board consists of protection circuit, detection circuit and control circuit, which control the output voltage to be a sine
wave.

• Bypass Relay:
It is used to select the output of UPS to be the input utility voltage or the inverter output voltage.

• DC-DC Converter:
It converts the battery voltage into DC-BUS voltage.

• Battery Bank:
It is one set of batteries connected in series. According to the different capacity of UPS, the battery bank has different number of
batteries in series.

• Charger:
It converts the AC voltage drawing from the utility power into DC voltage, which properly charges the battery and keep it with full
energy.

• Aux. Power (Auxiliary Power):

This circuit converts either the output of charger or battery bank voltage into ±12V and 20V and supply the demand power of
control circuits in the AC-DC Converter, DC-AC Inverter and control board.

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 2. UPS SYSTEM INTRODUCTION

2.2 FEATURE
The UPS, available in 1 kVA, 1,7 kVA, 2 kVA and 3 kVA, is an advanced on-line UPS providing reliable and consistent sine-wave
quality power to vital equipment. It supports personal computers, networks, servers, telecommunication equipment and a variety of
other facilities. With its outstanding protection features, the unit keeps your applications safe and running smoothly at all times.
PFC (Power Factor Correction)
With this function, the investment in the capacity of circuit breakers can be reduced, specially it will be highly regarded as an impor-
tant feature in critical load applications.

Complete Protection
On-line double conversion design, pure sine wave output and zero transfer time provide best protection. With a built-in surge, spike
and line noise protection, the UPS prevents destructive hardware damage and extends system life. The EMI/RFI filtering design
prevents electrical noise from affecting computer operation and data files. Besides, the UPS provides built-in Fax/Network cable
(RJ11/RJ45) jacks protecting your hardware from surge, spikes and line-noise which travel along communication lines, therefore
providing you a complete “back door” protection.

Intelligent design
Integrated with a microprocessor, the UPS is able to perform intelligent functions. The UPS triggers over-voltage protection function
and transfers to “On- Battery mode” even when utility voltage exceeds 275V. In addition, the UPS can accept large voltage varia-
tion of 130V to 275V. Wide input voltage range means less battery power usage frequency and longer battery life-span. Besides,
programmable outlet design, suitable for power management, is also included in this unit.

Green function design

The operation in sleeping mode is designed to just keep charging which saves the energy a lot.

User friendly interface

The UPS provides a variety of functions which meet users’ needs. Users can instantly understand the status of the UPS via the infor-
mative LED display. Audible alarms, bar meters and status indicators, such as battery replace indication, UPS fault, line condition,
overload etc. are simple and easy for user to understand. Moreover, users can simply reset the circuit breaker instead of having to
replace a fuse in the event of output overload.

Network Management
Build-in communication interface port supporting RS232 protocols enhances the reliability and manageability of the UPS over all
major operating systems, including Windows 95/98, Windows NT, Netware, UNIX, and others. Besides, the UPS also supports
the Simple Network Management Protocol and Hyper Text Transfer Protocol via plugging a SNMP/HTTP adapter into the build-in
SNMP slot.

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 2. UPS SYSTEM INTRODUCTION

2.3 SPECIFICATION
NeTYS RT 1000 NeTYS RT 1700 NeTYS RT 2200 NeTYS RT 3000
MODELS NRT-U1100 NRT-U1700 NRT-U2200 NRT-U3000
POWER 1100 VA / 800 W 1700 VA / 1200 W 2200 VA / 1600 W 3000 VA / 2100 W
Architecture online double conversion VFI with input PFC and automatic bypass
INPUT

ENGLISH
Voltage 230 V (1ph) 160~275 Vac ; up to 130 Vac @70 % load
Frequency 50 / 60 Hz + /-10% (Auto-Selectable)
Power factor / THDi > 0.98 / < 6 %
OUTPUT
Voltage (pure sinewave) 230 V (1ph) selectable 200 / 208 / 220 / 240V, 50 or 60 Hz +/- 2% (+/- 0.05 Hz in battery mode)
Efficiency up to 91 % online mode
Overload capability up to 105 % continuously ; 125 % x 3 min ; 150 % x 30 sec
Output connections 6 x IEC 320-C13 (10 A) 6 x IEC 320-C13 (10 A) + 1 x IEC 320-C20 (16 A)
BATTERY
Standard autonomy* 8 12 8 10
Voltage 24 Vdc 48 Vdc 48 Vdc 48 Vdc
Recharge time < 6h to recover 90 % capacity
COMMUNICATION
Mimic panel LED
RS232 (DB9 port) Jbus protocol • • • •
USB HID protocol • • • •
WEB / SNMP (Ethernet RJ45 port) option option option option
COMM slot • • • •
Dry contacts card option option option option
EPO input (RJ11 port) • • • •
Modem / ADSL surge protection • • • •
Parallel port - - - -
STANDARDS
Performance & topology IEC 62040-3 (VFI-SS-111)
Safety / EMC IEC 62040-1-1 (TÜV-GS certified) IEC 62040-2
Product certifications CE, TÜV-GS, A-Tick, C-Tick
ENVIRONMENT
Operating ambient temperature from 0 °C to +40 °C (from 15 °C to 25 °C for best battery life)
Storage temperature range from -15 °C to +50 °C (from 15 °C to 25 °C for best battery life)
Relative Humidity 0-90 % non-condensing
Noise level (ISO 3746) < 45 dB < 55 dB
DIMENSIONS & WEIGHT
UPS size std BUT (W x D x H mm) 88.7 x 332 x 440 88.7 x 430 x 440 88.7 x 430 x 440 88.7 x 608 x 440
UPS size RACK U 2U 2U 2U 2U
UPS weight std BUT (kg) 13 21 22 31
EBM module size (W x D x H mm) 88.7 x 332 x 440 88.7 x 430 x 440 88.7 x 430 x 440 88.7 x 608 x 440
EBM module RACK U 2U 2U 2U 2U
EBM module weight (kg) 16 29 29 43

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 2. UPS SYSTEM INTRODUCTION

2.4 ANNOTATION AND SYMBOL

The two signs shown on the manual indicating important instruction need to be followed.

!
Read before Operation Maybe Dangerous/Follow Instructions

Protective grounding terminal: A terminal which must be connected to earth ground prior to making any
other connection to the equipment.

This symbol indicates the word “phase”.

ON
TE S T This symbol indicates the principal on/off switch is in the “ON” position.

OFF This symbol indicates the principal on/off switch is in the “STAND-BY” position.

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 2. UPS SYSTEM INTRODUCTION

2.5 FRONT PANEL

2.5-1 Front Panel for 1~3 kVA

B .2 B .1 B .4,7 B .3

ENGLISH
B .6 A .2 B .5 B .8 A .1 B.9

2.6 FEATURE
A. Button:
1. ON/TEST Switch: The button is used for turning on the UPS, it can also perform the battery test function in “ON-LINE
mode”. In “ON-BATTERY mode”, this button can turn off the buzzer for silence.
2. OFF Switch: The button is used for turning off UPS.

B. LED Display Status:

1. Bypass: This LED indicates that the UPS is in “BYPASS mode”.
2. Line LED: This LED indicates the condition of input line. If the input voltage is too low, too high, or out of frequency, this LED
will flash. When line is blackout, this LED will light off.
3. Inverter LED: This LED indicates that the UPS is running in “INVERTER mode”.
4. ON Battery LED: This LED indicates the UPS is running in “ON-BATTERY mode” (backup mode), the internal batteries will
supply the power.
5. Level LEDs: The four LEDs indicate that the current battery capacity in “ON-BATTERY mode” or the current load level of the
UPS in “ON-LINE mode”.
6. Battery Low: This LED indicates that the UPS is in the “Battery Low” condition.
7. Battery Replace: After Battery test, This LED indicates that the batteries are weak and it is suggested to the users to re-
place the batteries.
8. Overload: This LED indicates that the load level exceeds the rating, after a limited period of time, the UPS will transfer to
“BYPASS mode” and this LED will still light on to alarm the user.
9. Fault: This LED indicates that the UPS is fault.

NETYS RT 1100-3000 VA - Service manual 11

 2. UPS SYSTEM INTRODUCTION

2.7 REAR PANEL

The rear panel is explained as follows: (Please refer to Fig 2.7-1)

2.7-1

BREAKER

BREAKER
INPUT

INPUT
A
INPUT

A I A I
BREAKER

INPUT

INPUT
INPUT

B B
B

COM. SLOT

COM. SLOT
C C
LOAD 3

LOAD 3
M M
L
LOAD 1

D
IN
SURGE PROTECT

D D
IN

IN
SURGE PROTECT

SURGE PROTECT
E
OUT

E L E L
OUT

OUT
EPO

LOAD 1

LOAD 1
F
EPO

EPO
F F
G
RS232

L G G
RS232

RS232
LOAD 2

H
H H
LOAD 2

LOAD 2
L L
40A
24V

N
COM. SLOT
XXXX_XXX_X

XXXX_XXX_X

XXXX_XXX_X
48V

72V
40A

40A

M O P

1100 VA 1700 VA 3000 VA

2200 VA

Legend.
A Mains input socket (IEC 320)
B Fan
C Output socket (full power)
D Telephone socket - input
E Telephone socket - output
F EPO (Emergency Power Off)
G RS232 serial connector (JBUS protocol)
H USB socket
I Input protection
L Power output sockets (IEC 320 - 10 A max)
M Slot for optional communication cards
N Battery extension socket (24 VDC)
O Battery extension socket (48 VDC)
P Battery extension socket (72 VDC).

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 2. UPS SYSTEM INTRODUCTION

2.8 INSTALLATION
Unpacking
• Please read this user manual before installing the UPS.
• This UPS contains batteries which are potentially hazardous to user, even when the UPS is not connected to the utility
power.
• Before unpacking the UPS, check the packing box. If there is any visible damage, contact your dealer at once.
-This unit is to operate by any individuals with previous training.

ENGLISH
-This unit should be installed by service personnel.

Before Installation
• Avoid exposing the UPS to direct sunlight or other heat source. The UPS should be facing away from direct sunlight
glare.
• Choose a well-ventilated area to position your UPS to allow adequate dissipation of heat.
• Ensure the UPS surrounding area is clean and free from moisture.
• Do not put heavy objects on the cable or power cord.

Installation
Notice:
► AC output need a disconnect device such as a breaker which has to be provided by others.
► The wire length of output power cord connected to the output receptacle or pressure terminal should be less then 10 meters.
► The UPS provide with pressure terminal connector for field installed wiring, the terminal connector should be applied a 1.554 Nm
(13.8 lb-in) of tightening torque.
► The over current protection and short circuit protection for the AC output is provided by internal circuits of UPS and breaker.
► Concerning about the battery voltage, ambient temperature and other specifications of the UPS, please refer to the specification
section of this manual.
► Servicing of batteries should be performed or supervised by personnel knowledgeable of batteries and the required precautions.
Keep unauthorized personnel away batteries.
► When replacing batteries, replace with the same type and number.

NETYS RT 1100-3000 VA - Service manual 13

 2. UPS SYSTEM INTRODUCTION

2.8.1 Connecting to utility power (Refer to Fig 2.8.5-1, Fig 2.8.5-2)

• Connect the IEC plug of power cord to the IEC 320 connector on the UPS.
• Plug the other end of the power cord into a two-pole, three-wire, grounding receptacle only. Avoid using extension cords and
adapter plug.
After that, the fan (in rear panel) will run and all LEDs will light for about 2-3 sec. Meanwhile the CPU inside the UPS setups the
initial parameters. User also can check whether all LEDs are normal or not. The UPS is set in “STANDBY mode” initially, after a
‘beep’ is heard, the load LED lights on and the line LED shows AC utility status. Shown as (Fig 2.8.1-1).

2.8.1-1 Stand-By Mode

2.8.2 Charging the battery

• The battery charger of the UPS automatically charges the battery whenever the power cord of UPS is connected to a accepta-
ble utility power.
• When UPS is running for the first time, charge the UPS for at least 6 hours to ensure batteries inside are fully charged before
operation.
• You may immediately use the UPS without having to wait for the batteries to be fully charged. However, it is advisable not to do
this as UPS will have a shorter back-up time than expected if such action is taken.

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 2. UPS SYSTEM INTRODUCTION

2.8.3 Connecting the battery bank

• Utilize the battery connection cable packed with the battery bank.
• Connect on one end of the cable to the external battery connector of UPS, and the other end to that of the battery bank.
• Warning: For safety reason, the manufacturer suggests that ONE UPS CONNECTS AS MANY AS FIFTEEN EXTERNAL
BATTERY BANKS.
• The battery banks should be installed by service personnel.
A. According to UL 1778 safety requirement: in order to remove the battery power cord emergently, please plug in the power

ENGLISH
cord directly.
B. According to EN50091-1-1 safety requirement: besides plugging in the battery power cord, the battery power cord needs
to be fixed with the screws.

2.8.3-1 UPS Connected to External Battery Bank

1.1 kVA 1.7 kVA/ 2.2 kVA/ 3 kVA

Table 2.8.3-1 External Battery Cabinet Classification

Model name Battery cabinet Battery V

1.1 kVA NRT-B1100 24 V  2 SET
1.7 / 2.2 kVA NRT-B2200 48 V  2 SET
3 kVA NRT-3000 72 V  2 SET

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 2. UPS SYSTEM INTRODUCTION

2.8.4 Connecting the load

• Calculate power consumption of your loads to ensure that the overload condition will not happen.
• Plug the power cord of the equipment into the output receptacles on the rear panel of the UPS.
• Turn on the equipment connected to the UPS.

- Caution: Do not connect a laser printer to the UPS.

! - Caution: Do not connect the UPS to generator.

2.8.5 Connecting the RS-232

Connect the interface signal cable between the RS-232 port on the rear panel of UPS and COM1 or COM2 of computer if neces-
sary.

The D-sub 9 connector can work as a RS-232 communication port depending on the type of cable and software used. Refer to
section 4 for more information.

UPS Connection
(1) Connected to RS-232 cable
(2) Provides power to PC.
(3) Connected to utility power.

2.8.5-1 for 1 kVA UPS 2.8.5-2 for 2-3 kVA UPS

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 2. UPS SYSTEM INTRODUCTION

2.9 OPERATION
• Cold start when utility is not present
Even when there is no utility power, you can still turn on the UPS. Just press the 1/TEST button and hold for 2~4 second, the
UPS will start up after you hear a “beep”. The battery LED and on-battery LED will light on and the UPS runs on “ON-BAT-
TERY mode”. Shown as (Fig 2.9-1)

2.9-1 On Battery Mode (Fully Capacity)

ENGLISH
• Turning “ON” the UPS
When the utility power is acceptable for the UPS, you can normally turn on the UPS after pushing the 1/TEST button and hold
a few seconds until a “beep” is heard. The bypass LED will extinguish after shortly light on. When the on-line LED lights on, the
UPS is running on “ON-LINE mode”. Shown as (Fig 2.9-2)

2.9-2 On-Line Mode (Full Load)

• Turning “OFF” the UPS

Push the button for turning off the UPS, when a “beep” is heard release your press. After a few seconds the UPS is off.
The UPS will keep charging when UPS is in “STANDBY mode” even though the button has been pressed. To fully turn
off the UPS, it is advised to unplug the power cord. Refer to (Fig 2.8.1-1).

• UPS self-test
If press the 1/TEST button when the UPS is in “ON-LINE mode”, it will make the UPS shift to “ON-BATTERY mode” and auto-
matically perform a self-test for about 10 seconds. The self-test function will check the condition of the battery. After self-test is
finished and test is O.K, the UPS will return to “ON- LINE mode”.

• Silence function
The buzzer can be turned “On” or “Off” by toggling the 1/TEST button when the UPS is in “ON-BATTERY mode”.

• If certain abnormal condition occurs, the UPS will send the following messages:
ON-BATTERY mode:
When the UPS is in “ON-BATTERY mode”, the on- battery LED will light on, buzzer beep half second every 2 seconds and
then the UPS will start supplying power to load through batteries. Refer to (Fig 2.9-1)

• De-rating power
In the range of 130Vac to 160Vac, the UPS load capacity will decrease. This function provides a wider operating power voltage
range.

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 2. UPS SYSTEM INTRODUCTION

2.10 PLACEMENT
• Enclosure Mounting
Install the mounting bracket. See Fig 2.10-1.

2.10-1 UPS Mounting

• Vertical Installation
The UPS is rack mountable as well as standing alone. You can mount the UPS on the shelf, or you can erect the UPS with the
supporting stands as Fig 2.10-.2.

2.10-2 Vertical Installation

3

2
XXXX_XXX_X

4
=
XXXX_XXX_X
XXXX_XXX_X

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3. ASSEMBLING

3.1 MECHANICAL DRAWING FOR 1.1 kvA

3.1-1

ENGLISH
3.2 MECHANICAL DRAWING FOR 1.7 KVA & 2.2 KVA
3.2-1

NETYS RT 1100-3000 VA - Service manual 19

 3. ASSEMBLING

3.3 MECHANICAL DRAWING FOR 3 KVA

3,3-1

3.4 EXTRACTION FRONT BEZEL METHOD FOR 1~3 KVA

3.4-1

• Push out two side bezel with hand

• Take out four screws from front bezel.

20 NETYS RT 1100-3000 VA - Service manual

 3. ASSEMBLING

3.5 WIRING DIAGRAM FOR 1.1KVA

3.5-1

ENGLISH

NETYS RT 1100-3000 VA - Service manual 21

 3. ASSEMBLING

3.6 WIRING DIAGRAM FOR 1.7 KVA & 2.2 KVA

3.6-1

22 NETYS RT 1100-3000 VA - Service manual

 3. ASSEMBLING

3.7 WIRING DIAGRAM FOR 3KVA

3.7-1

ENGLISH

NETYS RT 1100-3000 VA - Service manual 23

 4. COMMUNICATION INTERFACE

COMMUNICATION INTERFACE
The UPS provides RS-232 and Dry contact protocols in one D-sub 9 connector. Using proper UPS management software and
cable, the UPS can be managed in LAN/ Intranet/ Internet environment. The pin assignment of the D-sub 9 connector is defined
as follows:

4-1 Pin Assignment 4-2 Pin Assignment

Open C ollector Open C ollector

6 7 8 9 6 7 8 9

1 2 3 4 15 2 3 4 5
G ND G ND

ASSIGNMENT DESCRIPTION
PIN
RS-232 Dry Contact
1 Low battery (Open collector)
2 UPS TxD (typical RS-232 level)
3 UPS RxD (typical RS-232 level) Remote Shutdown (5~12V)
4 Reserved for PNP
5 GND GND
6 Reserved for PNP Reserved
7 Reserved for PNP Reserved
8 Utility Fail (Open collector)
9

Maximum voltage and current on pin 1, 8 is 30VDC, 10mA.

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 4. COMMUNICATION INTERFACE

4.1 RS-232/USB
The RS232/USB communication port provides the following functions:
1. Monitoring charger status
2. Monitoring battery status and condition
3. Monitoring inverter status
4. Monitoring UPS status

ENGLISH
5. Monitoring the utility power status
6. Providing the power switch function for computer to turn on/off the utility power on schedule for power saving
7. Adjustable Transfer voltage

HARDWARE:
► BAUD RATE . . . . . . . . . . . . . . . . . . . . . 9600 bps
► DATA LENGTH . . . . . . . . . . . . . . . . . . 8 bits
► STOP BIT . . . . . . . . . . . . . . . . . . . . . . . . 1 bit
► PARITY . . . . . . . . . . . . . . . . . . . . . . . . . . . none

CABLING:
Standard D-sub 9 cable (UPS side: male, PC side: female)

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 4. COMMUNICATION INTERFACE

4.2 DRY CONTACT

Its major functions normally some or all of following:
1. To broadcast a warning when power fails.
2. To close the files before the battery is exhausted.
3. To turn off the UPS via computers.

PIN

1 The pin is normally open. When battery low, pin1 and pin5 are connected via photo coupler.

On Battery mode, the UPS will shut down when a high level voltage (5~12V) sustained for at least 3.8
3
seconds is applied.

5 Signal ground.

6
Reserved.
7

8 The pin is normally open. When utility fails, pin8 and pin5 are connected via photo coupler.

Cabling:
The users must use the special cable. The connection is described as follows:

PC (female) UPS (male)

Pin 1 Pin 1 Battery Low
Pin 3 Pin 5 GND
Pin 4 Pin 3 Shutdown
Pin 7 Pin 6
Pin 7 Pin 7
Pin 8 Pin 8 AC Fail

The communication port on the rear panel of the UPS may be connected to a computer. This port allows the computer to monitor
the UPS and control the operation of the UPS in some cases.
Some computers may have a special connector to link this communication port, or require a special plug-in card, or need special
UPS monitoring software. Contact your dealer for details of different interface kits.

Caution:
Every time when you connect your UPS and computer, please make sure the utility exists.

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 4. COMMUNICATION INTERFACE

4.3 SNMP CARD

• SNMP (Simple Network Management Protocol) is the most popular protocol in the network. Via NMS (Network Management
Station) can detect the status of all facilities in the network.
• On the rear panel of UPS built-in a SNMP slot (Please refer to Figure 2-2), this optional interface unit can integrate UPS into the
network and then you can easily monitor the UPS status. Once you install SNMP card in the UPS, you can’t get any informa-
tion from UPS via RS232. i.e.
• The SNMP card also supports SHTTP protocol, you can use browser Microsoft IE or Netscape Communicator to monitor or

ENGLISH
configure UPS. Besides, SNMP card supports Telnet and FTP for remote monitoring and firmware upgrading.

Specification:
► Auto detecting 10/100M Network speed.
► Supporting protocol: TCP/IP, UDP, HTTP, ICMP, ARP, TELNET, BOOTP, DHCP, FTP and SNMPv1.
► Remote firmware upgradeable and configurable.
► Web server built-in, allow monitoring/controlling UPS via browser.
► VT100 terminal mode or Telnet to configure SNMP.

Function:
► Schedule: Shutdown/Restart UPS, testing and control outlets.
► Testing: Scheduled testing battery can insure the UPS can work normally during power failure.
► Event log: Auto-record the power event.
► Historical records: Keep records of UPS status in specified interval.
► Event handling: configure special action for each power event to meet your requirement.
► On/ Off UPS: setup the power on/off timer.
► Outlet control: configure UPS outlets.

NETYS RT 1100-3000 VA - Service manual 27

 4. COMMUNICATION INTERFACE

4.4 Software Communication Introduction

4.4.1 Communication Interface
RS232 Port
You can connect MIDI UPS Expert in the PC to your UPS via RS232 interface and manage it. A 9PIN female type SUB-D inlet is
installed on the rear panel of the UPS for communication between the UPS and the PC. By using the software, you can check the
power status of the UPS via RS-232 port. Please find the details as below

PIN assignment:
► PIN 2: TXD <Transmitting Data>
► PIN 3: RXD <Receiving Data>
► PIN 5: GND <Grounding>

Firmware:
► Transmission Speed . . . . . . . 9600 bps
► Length of Data . . . . . . . . . . . . . 8 bits
► Stop Bit . . . . . . . . . . . . . . . . . . . . . 1 bit
► Ratio . . . . . . . . . . . . . . . . . . . . . . . . none

4,4,1-1

28 NETYS RT 1100-3000 VA - Service manual

5. MAINTENANCE AND TROUBLESHOOTING

5.1 MAINTENANCE
• Normally, the life of battery is 3 years. But extreme operating condition and environment may shorten its life-span.
• To replace batteries, contact qualified personnel.
• When UPS has been unused for a period of time, the batteries will discharge slightly. It is recommended to charge the
UPS once every 3 months.
• Use a vacuum cleaner to get rid of any dust that may rest on the opening of the fan.

ENGLISH
• Unplug the UPS when it is not used for a long time.
• When cleaning the plastic case or front panel, only use a soft, dry cloth. If the case or front panel is very dirty, use a
neutral, non-abrasive detergent. Do not use alcohol or ammonia based solutions.
• When moving your UPS, always handle it with care.
• Avoid spilling liquid on the UPS.
• The equipment should be repaired and installed by individuals with previous training.
When installing this equipment, it should be noted that the leakage current of the UPS and its loads must not exceed
3.5mA in total for safety.

NETYS RT 1100-3000 VA - Service manual 29

 5. MAINTENANCE AND TROUBLESHOOTING

5.2 PCB INTRODUCTION

• Power stage PCB:
The power stage PCB consists of:
► Inverter power transistors and it related circuits.
► PFC power transistors and it related circuits.
► Charger circuit
► Auxiliary Power Supply: It supplies the demanded power of all the control circuits.
► D/D power transistors s and it related circuits.

• LED PCB:
Provide UPS status indication.

• Control PCB:
The main functions of the control PCB is listed as below.
► Detection of the input voltage and phase lock loop.
► Detection and feedback of output voltage.
► Detection of battery voltage.
► Load power detection of the inverter and bypass path; overload protection.
► Over temperature detection.
► Connecting the LED to display the UPS status.
► Offering the driving signal to the inverter driver circuit.
► Offering RS-232 communication signals.
► Offering soft start function.
► Enable and disable the beeping of the buzzer.
► Control of the bypass relay.
► Shutdown UPS.
► Detection of the utility power failure.
► Output frequency (50Hz/60Hz) selection of Auto detection for the output frequency according to the frequency of AC input
voltage.

30 NETYS RT 1100-3000 VA - Service manual

 5. MAINTENANCE AND TROUBLESHOOTING

5.3 TROUBLESHOOTING
WARNING MESSAGE
Indicate the UPS is under abnormal condition follow the instruction below to solve the problem:

5.3.1 Input abnormal:

In case that failure is happened and utility is too low or too high, line LED will flash.

ENGLISH
5.3.1-1 Input Abnormal

5.3.2 Battery Replace:

In case that failure is happened and utility is too low or too high, line LED will flash.
► Recharge the batteries for at least 8 hours. If problem remains please replace the batteries.

5.3.2-2 Battery Replace

5.3.3 Battery Low:

This function is to inform user the remaining power capacity of the batteries. When batteries reach a low level condition,
the UPS alarm will beep half second every 1.5 seconds until running out of battery capacity.

5.3.3-1 Battery Low

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 5. MAINTENANCE AND TROUBLESHOOTING

5.3.4 Overload Turn into Bypass:

If the load exceeds the allowable rating, after a limited period, the overload LED will light on and buzzer continuous beeping
to warn the user. The user should unplug some loads to release the overload condition.
Remove some critical load.

5.3.4-1 Overload turn into bypass

5.3.5 Short Circuit:

When the output of the UPS shorts in “ON-LINE mode” or “ON-BATTERY mode”, the UPS will shut down (without output
voltage). As soon as the short circuit is happened, the overload LED will flash and the UPS alarm will sound continuously.
When remove short circuit, the UPS output will recover. If short circuit is happened in “BYPASS mode”, the UPS will protect
itself by tripping the input breaker and shutdown. Remove critical load.

5.3.5-1 Short Circuit

• UPS internal fault

If the following conditions occur, the UPS fails. At this time the UPS will transfer to “BYPASS mode”. The bypass LED and
fault LED will light on and alarm continuously. If utility is too low or too high the UPS output will be disabled.
FAULT MESSAGE
Following information indicates various symptoms.
Use this information to determine what factors cause the problem.
► Alarm will sound to alert user that the UPS requires attention.
► One or more additional load/battery level LED indicators will illuminate to provide a diagnostic aid to the operator,
described as below:
When the UPS inner components overheat, the UPS will protect itself by thermo-switches. This status is so-called
“O.T.P”
When under (or over) voltage is happened in the UPS output. This kind of fault will be detected by the microprocessor in
the UPS and is so-called “U.V.P” (“O.V.P”).
When under (or over) bus voltage is happened in the UPS and is so-called “Bus U.V.P” (“Bus O.V.P”).

32 NETYS RT 1100-3000 VA - Service manual

 5. MAINTENANCE AND TROUBLESHOOTING

5.3.6 Charge Voltage Failure:

► Check the charge voltage is normal or not. (82.8±1%Vdc for 3 kVA models, 55.2±1%Vdc for 2.2 kVA / 1.7 kVA models,
27.6±1%Vdc for 1.1 kVA model) or not. If not, you must shutdown UPS to prevent the battery.
► Change the power stage PCB.

5.3.6-1 Charger Voltage Failure

ENGLISH
5.3.7 O/P OVP: O/P Over Voltage Protection
Output voltage is abnormal.
► Restart the UPS
► If problem remains replace the power stage PCB.

5.3.7-1 Output OVP

5.3.8 O/P UVP: O/P Under Voltage Protection

Output voltage is too low.
► Restart the UPS
► If problem remains replace the power stage PCB.

5.3.8-1 Output UVP

5.3.9 BUS OVP: BUS Over Voltage Protection

► Restart the UPS.
► If problem remains replace the power stage PCB

5.3.9-1 BUS OVP

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 5. MAINTENANCE AND TROUBLESHOOTING

5.3.10 US UVP: BUS Under Voltage Protection

► Restart the UPS.
► If problem remains replace the power stage PCB.

5.3.10-1 BUS OVP

5.3.11 TP: Over Temperature Protection

If temperature is too high, the buzzer continuous beeping to warn user.
Check cooling fan.

5.3.11-1 O.T.P.

5.3.12 Output OVP & Input Voltage Abnormal

Refer to 5.3.1 and 5.3.7

5.3.12-1 O/P OVP & Input Voltage Abnormal

5.3.13 Output UVP & Input Voltage Abnormal

Refer to 5.3.1 and 5.3.8

5.3.13-1 O/P UVP & Input Voltage Abnormal

34 NETYS RT 1100-3000 VA - Service manual

 5. MAINTENANCE AND TROUBLESHOOTING

5.3.14 Bus OVP & Input Voltage Abnormal

Refer to 5.3.1 and 5.3.9

5.3.14-1 Bus OVP & Input Voltage Abnormal

ENGLISH
5.3.15 Bus UVP & Input Voltage Abnormal
Refer to 5.3.1 and 5.3.10

5.3.15-1 Bus UVP & Input Voltage Abnormal

5.3.15 Bus UVP & Input Voltage Abnormal

Refer to 5.3.1 and 5.3.10

5.3.15-1 OTP & Input Voltage Abnormal

NETYS RT 1100-3000 VA - Service manual 35

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