Quality Management System Manual f i Bg 4 1of27 i i Suly 23, 2012 Reviewed by ISO Management Representative: Humaid M. Al-Mutairi Siindture: Date: “Approve by Inspection Department Manager: Abdallah M APKhanaisl owt Signature: Date: 23/\2 ir 2 zfegl|eoveu INSPECTION DEPARTMENT QUALITY MANAGEMENT SYSTEM MANUALDocument Revision Page ually Mamagemensystem Manat | sneer | Table of Contents ‘SECTION TITLE Page 0 Table of Contents 2 1 ‘Scope 5 14 General 5 12 “Application 5 2 Reference Documents 5 3 Vocabulary and Definitions 6 4 Quality Management System 6 44 General Requirements 6 42 Documentation Requirements 7 424 General 7 422 (Quality Manual 8 4224 (Quality Manual — Supplemental 8 423 Control of Documents 8 4234 Control of Documents — Supplemental 8 4232 Control of Document Changes — Supplemental 8 424 Control of Records 8 4244 Control of Records — Supplemental 9 5 Management Responsibility 9 34 Management Commitment 9 52 (Customer Focus 9 53 Quality Policy 10 53.4 Quality Policy— Supplemental 10 34 Planning 10 6.44 Quality Objective 10 6.42 Quality Management System Planning 10 55 Responsibility, Authority and Communication 11 55.4 Responsibility and Authority 11 55.2 Management Representative 12 553 Internal Communication| 12 36 Management Review 12 5.6.4 General 13 56.4.4 General— Supplemental 13 5.6.2 Review Input 13 Printed copies of this document are uncontrolledDoaumant avson Paes Quality Management System Manual Eee 30f27 SECTION TITLE Page 563 Review Output 13, 6 Resource Management 13 64 Provision of Resources 13 62 Human Resources 14 624 General 14 622 Competence, Awareness and Training 14 6224 Training — Supplemental 14 63 Infrastructure 14 64 Work Environment 15 ‘Service Realization 15 7A Planning of Service Realization 15 744 Planning of Service realization — Supplemental 18 72 Customer Related Process 15 724 Determination of Requirements Related to the Service 16 7.2.2 Review of Requirements Related to the Service 16 7224 Review of Requirements Related ta the Service— Supplemental 16 723 Customer Communications 16 73 Design and Development 16 74 Purchasing 16 75 ‘Service Provision 17 754 Control of Service Provision 7 7544 Control of Service Provision — Supplemental 7 7BA2 Process Controls — Supplemental 18 782 Validation of Process for Service Provision 18 783 Icentification and Traceability 18 7634 Identification and Traceabilty — Supplemental 18 ae Identification and Traceabiliy Maintenance and Replacement — a Supplemental 7533 Service Status — Supplemental 18 7.84 ‘Customer Property 18 755 Preservation of Product 18 7584 Preservation of Product — Supplemental 19 7552 Periodic Assessment of Stock — Supplemental 19 Printed copies of this document are uncontrolledDoaumant avson Paes Quality Management System Manual Eee 4 of 27 SECTION TITLE Page 78 Control of Monitoring and Measuring Devices 19 7.84 Control of Monitoring and Measuring Devices — Supplemental 20 762 Environmental Conditions — Supplemental 20 8 Measurement, Analysis and Improvement 20 El General 20 82 Monitoring and Measurement 20 821 (Customer Satisfaction 20 8.22 Internal Assessments 20 8224 Internal Assessment — Supplemental 24 8222 Response Times — Supplemental 2 823 Monitoring and Measurement of Processes 21 824 Monitoring and Measurement of Services a 8244 Monitoring and Measurement of Services — Supplemental a 8242 ‘Acceptance Inspection — Supplemental 22 83 Control of Nonconforming Product 22 831 Release or Acceptance of Noncanforming Product — Supplemental 22 832 Field Nonconformity Analysis — Supplemental 22. 833 (Customer Notification — Supplemental 22 84 Analysis of Data 22 8.44 ‘Analysis of Data — Supplemental 23. 85 Improvement 23 854 Continual Improvement 23. 852 Corrective Action 23 85.2.1 Corrective Action — Supplemental 23 85.2.2 Response Time — Supplemental 23 853 Preventive Action 24 85.3.1 Preventive Action — Supplemental 24 Appendix A _| List of QAP 2 ‘Appendix B | Vocabulary and Definitions 26 ‘AppendixC | Revision Summary a Printed copies of this document are uncontrolled4. Scope Inspection Department provides Quality Management services in support of: = Capital Projects = Material Supply = Reliability of Plant Operation + NDT Inspection Services 4.1 General The purpose of this manual is to describe the quality system, the Quality Policy, authorities and responsibilities of the personnel and to provide a general description of all processes. 1.2 Application Our QMS complies with all applicable requirements contained in ISO 9001:2008 and ISO/TS 29001:2010, The following table identifies ISO 9001:2008 and ISO/TS 29001:2010 requirements not applicable to our department and provides a brief narrative justifying their exclusion from the scope of our QMS: 1SO 9001:2008 and ISO/TS 29001 :2010 Requirements Exclusion Table Clause or Exclusion Justification Sub-clause Design and development is not under the 73 Design and development | direct responsibility of inspection department Purchasing process is not under the 74 Purchasing direct responsibility of inspection department 1D neither takes contro! nor utilizes 754 Customer property customer property for the delivery of services 2, Reference Documents 1SO 9000:2005, Quality Management Systems — Fundamentals and Vocabulary 1SO 9001 :2008, Quality Management Systems — Requirements ISO/TS 29001:2010, Petroleum, Petrochemical and Natural Gas Industries-sector specific Quality Management Systems requirements for product and service supply organizations. Appendix A contains a List of Key QMS documents referenced in this manual. Printed copies of this document are uncontrolledManagement 3. Vocabulary and Definitions Acronyms referenced in this manual are contained in Appendix B, 4, Quality Management System 4.1 General Requirements Inspection Department has established, documented and implemented a Quality Management System (QMS) in accordance with the requirements of ISO 90012008 and ISO/TS 29001:2010. The Petroleum, Petrochemical, and Natural Gas industry sector specific requirements are stated as supplemental requirements. To design and implement the QMS, Inspection Department has: 6 of 27 * Identified the processes needed for the QMS and their application throughout the department Determined the sequence and interaction of these processes. Determined criteria and methods needed to ensure that the operation and control of the processes are effective, and documented them in procedures, process fiow charts, quality plans and work instructions. * Ensured the continuing availability of resources and information necessary to achieve planned results and continual improvement of these processes Established systems to monitor, measure and analyze these processes, and Established processes to identify and implement actions necessary to achieve planned results and continual improvement of these processes. The Department's key processes are listed in the following matrix: Input Key Processes | Process | Applicable to | Applicable to ‘Output Owner Projects Plants Operation Request to Waterial Supply | VID x x Piant approval ‘conduct Plant A report evaluation or Material ‘source inspection Acceptance Report Requestiromine | Qualifications @ [OID x x Cerificate projects or plants _| Certifications Request to Inspection OID x x Inspection report provide sewice | Services. Request or Reliability and | O1D x % Inspection Report schedule Quality or Assurance Approval Request fora Project PID x Service service Inspection Acceptance Services Printed copies of this document are uncontrolledDocuraz Reaan Page Quality Managem ent System Manual Tot 27 The Quality Management System (QMS) Continuous improvement of the QMS task g v E\z S 5 eee ar ped & sli & ==] 5/5 Sls » / 12/8 3 i 5 nag Inout Ourpyiear We also recognize the significant role that contractors play in achieving desired results and recognize that we are responsible to ensure proper control over the following outsourced processes Outsourced Processes Level of Outsourcing | Control Procedure Inspection and Certification services of | 100% 7.0-Wi-0-O1D/CIU Elevating and Lifting Equipment 7.0-WI-02-OID/CIU Civil Lab Testing 100% 7.5-.Wi-PID-BP&CTU-01 Projects and Vender Inspection services, | Partial 7.0WI-02-PID General Inspection Services (GIS) NDT services Parlial 7.0-Wi-24-OIDINDTU, ‘The criteria for outsourcing are based on corporate strategies: 4.2 Documentation Requirements 4.24 General ‘The OMS documentation includes: + Documented Quality Policy * Quality Manual * Documented Quality Assurance Procedures + Documents identified as needed for the effective planning, operation and control of our processes, and * Quality Records Printed copies of this document are uncontrolled4.2.2 Quality Manual This Quality Manual provides an overview of Inspection Department's Quality Management System. It also provides a description of the interaction between the various processes of the QMS and Divisions within Inspection Department. The scope and permissible exclusions of the QMS are described in paragraph 1.2 of this manual The Quality Manual also provides a reference under Appendix A to the supporting Quality Assurance Procedures developed and documented within the Department. 4.2, 1 Quality Manual — Supplemental This Quality Manual identifies the manner at which Inspection Department has. addressed each specific requirement of ISO/TS 29001:2010. 4.2.3. Control of Documents All of the QMS documents are controlled according to the Document Control Procedure This procedure defines the process for: Approving documents for adequacy prior to issue Reviewing and updating as necessary and re-approving documents. Ensuring that changes and current revision status of documents are identified Ensuring that relevant versions of applicable documents are available at points of use Ensuring that documents remain legible and readily identifiable Ensuring that documents of external origin essential for the Department's Quality System are adequately controlled and are updated * Preventing the unintended use of obsolete documents and to apply suitable identification to them if they are retained for any purpose Related Procedures: Control of Documents- 4.2-QAP-01-ID 4.2.3.1 Control of Documents — Supplemental A master list is maintained by ID of all Quality Management System documents to identify the current revision status. 4.2.3.2 Control of Document Changes — Supplemental Changes to documents are reviewed and approved by the same functions that performed the original review and approval 4.2.4 Control of Records Quality records are maintained to provide evidence of conformity to requirements and of the effective operation of the QMS. The records are maintained according to the Control of Quality Records Procedures. These procedures require that quality records remain legible, readily identifiable and retrievable. These procedures define the controls Printed copies of this document are uncontrolledneeded for identification, storage, protection, retrieval, retention time and disposition of quality records. The departmental level records are controlled through quality record procedure 4.2-QAP-02-ID. The Divisional level quality records are controlled through Division quality records control procedures. Related Procedures: Control of Records- 4.2-QAP-02-ID 4.2.4.1 Control of Records — Supplemental The quality record procedure identifies the functions responsible for the collection and maintenance of records. Records required by applicable industry standards are maintained for the period of time specified by the industry standards or 5 years whichever is longer. 5. Management Responsibility 6.1 Management Commitment Top management is actively involved in implementing the quality management system (QMS), It has provided the vision and strategic direction for the growth of the QMS, and established quality objectives and the quality policy. To continue to provide leadership and show commitment to the improvement of the QMS, management will do the following, * Communicate the importance of meeting customer, statutory, and regulatory requirements (Section 5.2) Establish the Quality Policy (Section 5.3) Ensuring Quality Objectives are established (Section 5.4.1) Conduct annual management reviews (Section 5.6), and Ensure the availability of resources (Section 6). 5.2 Customer Focus The Inspection Department strives to identify current and future customer needs, to meet customer requirements and exceed customer expectations through the following activities: * Review of customer requirements and our QMS Manual and procedures for compatibility. Modification as appropriate. * Allocating trained and qualified staff resources to perform the work (Section 6.2.2). Training personnel as required (Section 6.2.2) Performing internal quality assessments at intervals that shall ensure compliance with the QMS (Section 8.2.2). Printed copies of this document are uncontrolled5.3 Quality Policy The Inspection Department will consistently provide inspection services that meet or exceed our customers’ requirements. We shall achieve this through continually improving the effectiveness of our Quality Management System. Our Quality Policy statement indicates our commitment and focuses on what is important to us as a department: achieving customer satisfaction; and it prescribes the method by which we accomplish this: by continually improving processes and services to ensure they consistently meet or exceed requirements. We ensure that Quality Objectives are established and reviewed at least annually. We also ensure that our Quality Policy is communicated and understood at all levels of the organization through regular communication Top Management reviews the Quality Policy contained in this manual at least annually during management review meeting to determine the policy's continuing suitability for 1D. 5.3.1 Quality Policy — Supplemental Inclusion of Quality Policy statement in this manual is an evidence of approval by the Top Management. 8.4 Planning 6.4.1 Quality Objectives Our overall Quality Goal is to achieve our Quality Policy, maintain and continually improve a QMS based on ISO 9001:2008 and ISO/TS 29001:2010 requirements Further, we establish departmental Quality Objectives that are measurable and achievable within a defined time period. Details of objectives are in the Operating Plan Where possible, these objectives are broken down to the Division and Unit levels. The objectives shall be such that they are measurable and quantifiable in order to facilitate an effective review by the Top Management. All Superintendents and Sr. Supervisors of key QMS processes monitor and measure performance of their sub-processes within their area(s) of responsibility and, where appropriate, establish measurable operational level improvement objectives consistent with our Quality Policy and objectives. The Quality Policy and Objectives are reviewed for consistency, accomplishment and clarity through our management review process (Section 5.6) 8.4.2 Quality Management System Planning The QMS planning process involves the establishment and communication of our Quality Policy (Section 5.3) and Objectives (Section 5.4.1) through issuance of this manual and its associated procedures, and through the provision of resources needed for its effective implementation (Section 6.1). Accordingly, this manual constitutes our Printed copies of this document are uncontrolledoverall plan for establishing, maintaining and improving an effective QMS. Our management review process (Section 5.6) and internal assessment process (Section 8.2.2) ensure the integrity of our QMS is maintained when significant changes are planned and implemented that affect our key QMS processes. 8.5 Responsibility, Authority and Communication 5.5.1. Responsibility and Authority Inspection Department Manager sets direction and ensures the success of our activities, through the clear definition and communication of QMS responsibilities and authorities. Other members of Top Management include: the Management Representative, Operations Inspection Division Superintendent, Vendor Inspection Division (VID) Superintendent, Northern Area Projects Inspection Division Superintendent, Southern Area Projects Inspection Division Superintendent, Central & Western Region Projects Inspection Division Superintendent, and inspection Support Services Superintendent. The interrelationship of Top Management and other key personnel is depicted in our Organization Chart, http://mata aramoo.com.sa/data/05-3.htm * Top Management - Members of Top Management are ultimately responsible for the quality of the Inspection Department's services since they control the systems and processes by which work is accomplished. Top Management is responsible for business planning, development and communication of ID quality policy (Section 5.3), QMS planning (Section 5.4.2) including the establishment and deployment of objectives (Section 5.4.1), the provision of resources needed to implement and improve the QMS (Section 6.1) and management reviews (Section 5.6) * Management - All section Sr. Supervisors and Unit Supervisors are responsible for execution of the Operating Plan and implementation of the policy, processes and systems described in this manual. They are responsible for planning and controlling QMS processes within their area(s) of responsibility, including the establishment and deployment of operational level objectives (Section 5.4.1), and the provision of resources needed to implement and improve these processes (Section 6.1). Sr. Supervisors and Supervisors also conduct employee performance reviews (Section 6.2.2) Management with responsibility and authority for corrective action are notified promptly of non-conformities (Section 8.5.2). Management ensures that processes are staffed with personnel having delegated responsibility for service quality (Section 7.5.1). * Employees - All employees are responsible for the quality of their work and implementation of the policy and procedures applicable to processes they perform. Personnel responsible for service quality have the authority to stop work to correct quality problems (Section 8.3). Employees are motivated and empowered to identify and report any known or potential problems and recommend related solutions through internal assessments (Section 8.2.2) and/or the continual improvement and corrective/preventive action processes (Section 8.5) Printed copies of this document are uncontrolledDetailed responsibilities and authorities for QMS implementation and improvement are contained in lower level documents referenced throughout this manual and other QMS documents including procedures, flow charts, job descriptions, work instructions, etc. 5.5.2. Management Representative Appointed Management Representative (MR) for Inspection Department is Inspection Assessment Unit (AU) Supervisor. In addition to other responsibilities, he is delegated with: Ensuring that an ISO 9001:2008 and ISO/TS 29001:2010 compliant QMS is established, implemented, and maintained (Section 4); * Promoting awareness of customer requirements throughout the department (Section 5.5.3 & 8.2.1) ; + Reporting on the performance of the QMS for review as a basis for improvement of the QMS (Section 5.6), + Establishes and manages the internal quality assessment program (Section 822) 5.5.3. Internal Communication We communicate information regarding QMS processes and their effectiveness through communications such as information on the Inspection Department's website and bulletin board postings throughout the Department, regular communication meetings and periodic Quality Newsletters, ete Inspection Support Services Superintendent ensures that consistent and effective formal communication is facilitated through our Intranet system and interactive web site http://sharek/orgs/30003279/Pagesidefault,aspx All superintendents, senior supervisors and supervisors, are responsible for establishing internal communications as needed to convey to their employees the relevance and importance of their activities; typically this information is conveyed through regular communication meetings. Communications regarding how employees contribute to the achievement of objectives is also conveyed and reinforced during employee performance reviews (Section 6.2.2) 5.6 Management Review 5.6.1 General Top Management conducts a management review meeting to ensure the continuing suitability, adequacy, and effectiveness of our QMS in terms of customer satisfaction and achievement of departmental objectives. The primary inputs reviewed include data that measures the conformance and performance of our QMS and recommendations based on analysis of such data. Conformance is primarily assured through intemal assessments (Section 8.2.2) and demonstrated through a review of internal assessment Printed copies of this document are uncontrolledresults and ability to correctiprevent problems. Performance is primarily assured through the deployment of departmental/operational level objectives (Section 5.4.1) and demonstrated through a review of ID ability to achieve desired results. The primary outputs of management review meetings are management actions taken (Section 8.5) to make changes or improvements to the QMS and the provision of resources needed to implement these actions. Records of Management review meetings are maintained 5.6.1.1 General — Supplemental ‘The management review is conducted at least annually 6.6.2. Review Input ‘The management review meeting includes @ review of © Results of assessments * Customer feedback © Process performance * Status of corrective and preventive action + Follow-up actions from earlier management reviews ‘© Changes that could affect the Quality system + Recommendations for improvements Inspection Department Management Representative (MR) and concerned Division Heads will compile data and present the same at the meeting. 5.6.3. Review Output Outputs from management review meetings shall at least include new/revised departmental and division level improvement objectives and any related actions required for improvement of the QMS and its processes, improvement of services related to customer requirements, and provision of resource needs. 6, Resource Management 6.1 Provision of Resources Inspection Department Manager with input from all responsible _ Division Superintendents ensures appropriate resources (including trained employees, equipment, facilities, support services and work environment needed) to implement, improve QMS and enhance customer satisfaction. The inputs are identified and provided through ID Operating Plan and Business Plan processes Printed copies of this document are uncontrolled6.2 Human Resources 6.2.1 General 1D employees are the most valuable resources and they are provided continual education and training to help them achieve their full potential. 6.2.2 Competence, Awareness and Training. Inspection Department will ensure that all personnel performing activities influencing quality shall be competent. Competency will be judged on the basis of appropriate education, training, skill and experience. This will be primarily achieved by recruiting educated and/or trained personnel and supplementing it by additional training and on the job experience under the supervision of trained personnel, as needed. The HR Group shall maintain appropriate records of education, training and experience of employees. In addition, on an annual basis, the competency of the individuals will be assessed as part of the annual performance appraisal in accordance with the Performance Management Program (PMP). Based on the appraisal effort and the recommendations by the unit supervisors, the training needs for individuals will be documented on the Individual Development Plan (IDP) and approved by the Division Head. Training may be imparted in house, covered through recognized out of Company training service providers, or through e-learning The MR will provide all new employees with the Induction Training covering the relevant aspects of the Quality Management System. Division heads and supervisors shall ensure their employees are aware of the relevance and importance of their activities and how they contribute to the achievement of the quality objectives Appropriate training records will be maintained for all employees by the Training and Human Resources Development Group. 6.2.2.1 Training — Supplemental Inspection Department Human Resources (HR) Group has a documented work instruction to control identification and provision of training needs. The training is provided on annual basis or as needed to all Inspection Department employees. 6.3 Infrastructure Inspection Department Manager has overall responsibility for planning, providing and maintaining the resources needed to achieve service conformance, including buildings, workspace and associated utilities, process equipment (hardware and software), and supporting services (such as internal transportation and communications systems) Division Superintendents have responsibility for managing their respective facilities and equipment Maintenance programs as follows: + Facilities management, maintenance and repair through Office Services Department + Process equipment management, maintenance and repair (i.e, hardware & Printed copies of this document are uncontrolledsoftware through Information Technologies help desk) + Transportation and communication 6.4 Work Environment Top Management of the department has identified, provided and continuously maintains a safe work environment needed to achieve conformity to the service requirements. The work environment includes safe, hygienic, well ventilated and lit workplace provided with required office equipment. Inspection Department's Safe Operating Committee (SOC) has overall responsibility for identifying, implementing and maintaining safety management system: The Radiation Safety Officer (RSO) has responsibilities for ensuring compliance with Radiation safety regulations through periodic planned and unplanned radiation safety assessments 7. Service Realization 7.1 Planning of Service Realization Our QMS identifies, plans for and documents our service realization processes to ensure consistency with all applicable requirements, including customer requirements and related Quality Objectives and requirements for specific services, and applicable Company and legal requirements. The outputs of the service realization planning process applicable to all services are the sub processes, Quality Plans, procedures, and work instructions located in work areas where needed. When requirements are not addressed in the existing Departmental documentation, or as required by the customer, the Division Superintendents have overall responsibility for developing and implementing methods to address additional requirements or controls needed to verify work for the specific process, or contract in question within their area of responsibilty. 7.4.4 Planning of Product Realization — Supplemental Inspection department has documented procedures to translate outsourced service requirements into the service realization process. 7.2 Customer Related Processes Achieving our Quality Policy “to meet or exceed customer requirements” requires that ID determines, understands, and consistently meets or exceeds customers’ requirements and expectations. ID establishes effective communication systems with its customers with regards to services offered, requests for services and customer feedback, including complaints. The Division Superintendents have responsibility for developing and implementing effective customer-related processes within their area of responsibility in accordance with the policies in this section and Section 8.2.1 Printed copies of this document are uncontrolled7.2.1 Determination of Requirements Related to the Services The inspection department receives requests to perform inspection or training services through either SAP workflow, email or a letter. The requirements of internal customers ate specified in the company procedures and agreed upon with each customer. 7.2.2. Review of Requirements Related to the Services Requirements of all internal customers are reviewed and agreed upon at the time of establishing documented procedures such as SAEP, and SAIP. Where no documented requirement is available, the Division Superintendent ensures that the service requirements are agreed before their acceptance and the same are documented. Where service requirements are changed, ID ensures relevant documents are amended and relevant personnel are made aware of the changed requirements. 7.2.2.1 Review of Requirements Related to the Service — Supplemental The Inspection department has documented procedures to review requirements related to the service. 7.2.3. Customer Communication Customer communications are established through a variety of channels: + The Department Manager and Division Superintendents are responsible for maintaining necessary communication with the customers regarding inquiries, and customer feedback + The Senior Planning and Programming Analyst maintain a user/customer web site, http://sharek/orgs/30003279/Pages/default.aspx which contains extensive service information, and a list of ID service providers. The customers are made aware of ID services through focus meetings. + ID pays particular attention to customer feedback, including customer complaints and customer satisfaction. The Division Superintendents are responsible for evaluating Customer Satisfaction on an on-going basis for their area of responsibilities and take appropriate response. (Section 8.2.1). 7.3 Design and Development Inspection Department doesn't conduct any design and development activities, Therefore, clause 7.3 is excluded from QMS 7.4 Purchasing All purchasing activities are processed by Saudi Aramoo's central Purchasing Department. Inspection Department is not involved in the selection and approval of suppliers, this activity is carried out by Purchasing Department. Departmental purchase requisitions are reviewed and approved by ID management and are directly forwarded to Saudi Aramco's Purchasing Department for further processing. Therefore clause 7.4 is excluded from QMS Printed copies of this document are uncontrolled7.5 Service Provision 7.5.1 Control of Service Provision Inspection Department utilizes a process-focused approach to plan and control operations and support services related to service provision. The initial focus is to assure the quality of process inputs - that is, employees, material, facilities and equipment, and methods. Employees must be equipped to perform the process properly through appropriate education, training, and certification. Material must meet specified requirements and be properly identified, stored, and issued. Equipment and facilities must be adequate, accurate, available and properly utilized. Methods must be appropriate and proven capable of accomplishing the desired results. The appropriateness of all these fundamental process inputs must be assured, and processes must be measured, monitored and controlled to assure effectiveness and/or to identify opportunities for improvement. The Division Superintendent through Section Senior Supervisors and Unit Supervisors ensures that these activities are carried out under controlled conditions which include the following as appropriate: © The availability of company procedures that describe the characteristic of the service. These procedures can be accessed through company website using the address: http://standards.aramco.com.sa/ ‘+ Work instructions can be accessed through company website using the address: http//sharek_aramco.com,sa/oras/30003279/P rocedures/F orms/Allitems.aspx + Use of suitable equipment and working environment. Division Superintendents and Unit supervisors ensure the suitability and availability of all equipment, facilities and service operations; Section 6.3, © Unit Supervisors are responsible for planning and implementing in-process inspections needed to ensure process control and service quality; Section 8.2.4 ‘When appropriate, monitoring and measurement devices capable of meeting measurement requirements are available for use during service provision; Section 7.6 * Criteria for release, approval and acceptance are established in engineering procedures, standards and general instructions. The Division Superintendents periodically review operational data as well as progress towards achievement of departmental level service performance objectives (Section 5.4.1) and provides related recommendations for review by Top Management, Section 561. 7.5.1.1 Control of Service Provision — Supplemental Provision of services is controlled through procedures and work instructions. Printed copies of this document are uncontrolled7.5.1.2 Process Controls — Supplemental Process controls are documented in procedures, work instructions and SAP workflows and these documents include requirements for verifying compliance with service requirements. These documents also include acceptance criteria. 7.5.2. Validation of Processes for Service Provision Inspection Department doesn't provide any inspection service whose result cannot be verified. This includes any inspection process where deficiencies become apparent only after the service has been delivered. 7.5.3 Identification and Traceability The Division Superintendents through Section Senior Supervisors and Unit Supervisors have overall responsibility for establishing and maintaining identification throughout all stages of service delivery. This may include unique project name or BIJO number, Facility name and/or number, purchase order number, or contract number. The Division Superintendents through Section Senior Supervisors and Unit Supervisors ensure that all incoming, in-process and final work is suitably identified and that the current status is tracked as appropriate 7.8.3.1 Identification and Traceability — Supplemental Documented method has been established to maintain identification of service status throughout all stages of service delivery. 7.5.3.2 Identification and Traceability Maintenance and Replacement — Supplemental Documented method includes requirements for maintenance or replacement of identification and traceability marks, and records, 7.8.3.3 Service Status — Supplemental Documented method includes requirements for the identification of service status. 7.5.4 Customer Property Inspection Department neither takes control nor utilizes customer property for delivery of services, therefore clause 7.5.4 customer property is excluded from QMS. 7.5.5. Preservation of Product ID provides NDT services which require handling and storage of X-ray machines, materials and films. Printed copies of this document are uncontrolled7.5.5.1 Preservation of Product — Supplemental The storage of equipment, materials and films is controlled through a documented procedure 7.5.5.2 Periodic Assessment of Stock — Supplemental The condition of stored items as specified in Para 7.5.5 above, is assessed annually. 7.8 Control of Monitoring and Measuring Devices The Supervisors of Advanced NDT Services (ANDTSU), and Conventional NDT & Projects Support (CNDT & PSU) Units are responsible for establishing and maintaining an effective system for identifying, selecting and controlling the use of monitoring and measuring devices, These controls, defined in internal procedures and work instruction apply to Inspection Department owned devices. Employee-owned monitoring and measuring devices will not be allowed for use. We identify and select monitoring and measuring devices and verify their capability of meeting such requirements prior to use including the use of software to satisfy the intended application. Monitoring and measuring devices are used and controlled in a manner that ensures continuing suitability; this includes ensuring that the environmental conditions are Suitable for the calibration, inspections, measurements and tests being carried out. ID also define the processes employed for the on-going calibration, control and maintenance of monitoring and measuring devices including their identification, location, frequency/method of checks, uses/acceptance criteria and the action to be taken when results are unsatisfactory All monitoring and measuring devices that can affect product quality are identified and calibrated at prescribed intervals against certified equipment having a known valid relationship to intemationally or nationally known standards. Where no such standards exist, the basis used for calibration is documented. Inspection Department does not have an internal laboratory facility and therefore cannot perform all required inspections, tests andior calibrations; accordingly, external laboratories used for inspection, test or calibration services are selected, qualified and monitored per Section 7.5.1 Appropriate calibration records are maintained to document results of calibration activities (Section 4.2.4) and suitable indicators are used to show current calibration status. A number or anther identifier is used to provide traceability to the device calibration record (Section 7.5.3 & 7.6). All monitoring and measuring devices are safeguarded from adjustment that would invalidate the calibration. All monitoring and measuring devices are handled, maintained and stored in a manner that ensures accuracy and fitness for use. Printed copies of this document are uncontrolled7.6.1 Control of Monitoring and Measuring Equipment — Supplemental Inspection Department has a documented procedure which includes control, calibration, maintenance, unique identification, location, frequency of checks, check method, and acceptance criteria of monitoring and measuring devices. 7.8.2 Environmental Conditions — Supplemental All calibrations, inspections, measurements and tests are carried out under the environmental conditions as required by the manufacturers or documented procedures. 8, Measurement, Analysis and Improvement 8.1 General This section describes how ID defines, plans, and implements the monitoring, measurement, analysis and improvement activities needed to assure service and QMS conformity and achieve continual QMS improvement. These activities include assessment of customer satisfaction, conduct of internal assessments, and process monitoring and measurement. 8.2 Monitoring and Measurement 8.2.1 Customer Satisfaction Data collected through on-line surveys, Customer Focus Meetings, and other formal communications (Section 7.2.3) provide primary basis for assessing customer satisfaction MR shall monitor and measure customer satisfaction through survey data and other customer feedback as well as progress towards achievement of departmental level customer satisfaction objectives (Section 5.418 5.2) and provides related recommendations for review by Top Management; Section 5.6. 8.2.2 Internal Assessments Internal assessment results are critical inputs to aid in assessing the effectiveness of our QMS, in identifying opportunities for improvement, and in promoting awareness of customer requirements and effectiveness of the QMS to our workforce. We conduct QMS assessment to determine conformity to ISO 9001: 2008 and ISO/TS 29001:2010 standards and to verify effective implementation. Our overall measure of QMS effectiveness is the absence of repeat problems/findings, as an indicator that our QMS was effective in eliminating the cause of such problems. Internal assessments are scheduled on the basis of the status, importance of the activity and previous assessment findings. The MR shall ensure that the assessments are carried out as per the documented procedure 8.2-QAP-01-ID. Assessments are carried out by qualified personnel (Section 6.2.2) who do not have Printed copies of this document are uncontrolleddirect responsibility for the activity being assessed. Assessors record assessment results and submit findings to management personnel with responsibility for the process, function or quality system element assessed. Management responsible for the area assessed shall implement timely corrective action to eliminate detected non-conformances and their causes (Section 8.5.2). Follow-ups are conducted to verify timely and effective implementation of the proposed action. The responsibility and requirements for planning and conducting assessments, and for reporting results and maintaining records had been defined in a documented procedures 8.2-QAP-01-ID The Supervisor of Inspection Assessment Unit maintains all internal assessment records, results of internal assessments and related follow-ups. The MR reviews internal assessment results as well as status of assessment schedule and provides feedback to the Top management through management reviews. 8.2.2.1 Internal Assessment — Supplemental Internal assessments are scheduled and conducted at least annually by personnel independent of those who performed or directly supervised the activity being assessed. 8.2.2.2 Response Time — Supplemental Management responsible for the area assessed shall implement corrective actions within 90 days to eliminate detected non-conformances and their causes. 8.2.3 Monitoring and Measurement of Processes Division Heads through their unit supervisors analyze process performance (Section 8.4) and take appropriate correction and corrective action 8.2.4 Monitoring and Measurement of Services Inspection Department shall adopt suitable methods for monitoring and measuring the characteristics of the service to verify that service requirements have been met. The Division Superintendents have overall responsibility for planning (Section 7.1) and implementing, monitoring activities at appropriate stages of the service realization to verify service requirements are met in accordance with applicable procedures. Work is not released for further processing or delivery until ID has objective evidence that all requirements have been met unless otherwise approved by a relevant authority and, where applicable, by the customer. Evidence of conformity with the acceptance criteria is maintained and records indicate the person(s) authorizing release of service. 8.2.4.1 Monitoring and Measurement of Service — Supplemental Documented procedures include requirements to monitor and measure the characteristics of the service Printed copies of this document are uncontrolled8.2.4.2 Acceptance Inspection — Supplemental Final acceptance inspection is performed by personnel other than those who performed or directly supervised the production of the service 8.3 Control of Nonconforming Service The Inspection Department through the MR ensures control of nonconforming work as per 8.3-QAP-01-ID. Records of the nature of nonconformities and any subsequent actions taken, including concessions obtained, are maintained. Related Procedures: Control of Nonconforming Service- 8.3-QAP-01-ID 8,3.1 Release or Acceptance of Nonconforming Service — Supplemental The procedure for non-conforming service includes evaluation, release and acceptance of non-conforming service in one or more of the following way a) Accepting service that doesn't satisfy service acceptance criteria provided that * service satisfy the design acceptance criteria + the violated service acceptance criteria are categorized as unnecessary to satisfy the service design acceptance criteria, or * service are re-worked to satisfy the acceptance criteria b) Accepting service that don't satisfy the original service design acceptance criteria provided that: + the original design acceptance criteria are changed + the service satisfy the new design acceptance criteria 8,3.2 Field Nonconformity Analysis — Supplemental The documented procedure for nonconforming product includes requirements for identifying, documenting and reporting incidents of field nonconformities or service failures. The documented procedure ensures the analysis of field nonconformities, provided the service or documented evidence supporting the nonconformity is available to facilitate the determination of the cause. 8.3.3 Customer Notification — Supplemental The inspection department notifies customers in the event that service which doesn’t conform to acceptance criteria has been delivered. The inspection department maintains records of such notifications. 8.4 Analysis of Data Top Management, Senior Supervisors and supervisors shall collect and analyze data using appropriate statistical techniques (Section 8.2) to determine the suitability and effectiveness of QMS processes applicable to their area(s) of responsibility and to Printed copies of this document are uncontrolledidentify opportunities for improvement. The analysis provides information related to a, Customer satisfaction b. Non Conformity Notifications c. Suppliers (The purchasing has been excluded) d. Process Characteristics such as KPI 8.4.1 Analysis of Data — Supplemental Top Management, senior supervisors and supervisors have established procedures for identification and use of the technique for the analysis of data 8.5 Improvement 8.5.1 Continual Improvement The inspection department is committed to continually improve the effectiveness of the QMS through the use of Quality Policy, Quality Objectives, assessment results, analysis of data, corrective and preventive actions and management review. In addition to above, improvement initiatives are established annually in the Operating Plan and monitored for achievement through the use of the Mid-year & Year-end Accountability Reports. 8.5.2 Corrective Action The Inspection Department has established 2 documented procedure that requires prompt and effective corrective action to be initiated and taken in all cases where service, process, or system related nonconformance is found or reported either through control of nonconforming service procedure or customer complaints. Non-conformities (Section 8.3), when identified shall be recorded on the non-conformity service form and reported to the MR and to the responsible organization. The MR will evaluate the nonconformance and if needed issues a corrective action request .to the concerned organization representative. The assigned Division Head will investigate the root cause of the nonconformance and determine corrective action needed to prevent reoccurrence. Status of corrective actions taken shall be reviewed in the management review meeting Related Procedures: Corrective Action Procedure- 8.5-QAP-01-ID 8.5.2.1 Corrective Action — Supplemental The MR will ensure that corrective action is effectively implemented. 8.5.2.2 Response Time — Supplemental The Division Head implements the corrective action within 90 days to prevent reoccurrence of nonconformity.. Printed copies of this document are uncontrolled8.5.3. Preventive Action The MR has overall responsibility for managing preventive action process. Sources for preventive action can be Customer feedback (Focus meetings, surveys, etc.), Lessons Leamed, Internal and external assessments, Employee suggestions (Idea Management), and Other as appropriate. Investigating and eliminating the root cause of potential failures is a critical part of continual improvement process. Preventive actions are initiated through preventive actions procedure 8.5-QAP-02-ID. It shall be ensured that effective preventive action is appropriately taken to the risk and impact of potential problems and losses. Status of preventive actions is reviewed in management review meetings. Related Procedures: Preventive Action Procedure- 8.5-QAP-02-ID 8.5.3.1 Preventive action — Supplemental 1D MR will ensure that preventive action is effectively implemented Printed copies of this document are uncontrolledDocument No. 4.2-QAP-01-ID 4.2-QAP-02:ID 8.2-QAP-01-ID 8.3-QAP-01-ID 8.5-QAP-01-ID 8.5-QAP-02ID Appendix Title Control of Documents Control of Records Internal Assessments Control of Nonconforming Service Corrective Action Procedure Preventive Action Procedure Printed copies of this document are uncontrolledAppendix B: Vocabulary and Definitions Acronyms: ANDTSU - Advanced Non Destructive Testing BINJO-Budgeted temilob Order © & WR PID — Central and Western Region Projects inspection Division CNDT & PSU Conventional Non Destructive Testing & Projects Support Unit CSD ~ Consuting Services Department G1=General Instruction KPI: Key Performance Index IAU ~ Inspection Assessment Unit ID - Inspection Department ISSD — Inspection Support Services Division HR. Human Resources MCC - Mechanical Completion Certificate MIR — Management Representative NAPID — Northern Area Projects inspection Division NCR - Non Conformance Report O10 = Operations Inspection Division PID - Project Inspection Divisions (SAPID & NAPID) QA- Quality Assurance QAP — Quality Assurance Procedure AU — Quality Assurance Unit MS ~ Quality Management System RF - Request for Inspection SAEP. Saudi Aramco Engineering Procedure SAIP Saudi Aramoo Inspection Procedure SAPID — Southern Area Projects Inspection Division VID —Vendor Inspection Division Printed copies of this document are uncontrolledAppendix C- REVISION SUMMARY Date of Revision Revision Statement October 25, 2010 Revised section 1 Scope Revised section 5.3, Quality Policy Revised section 7.3, design and development, excluded from QMS Revised section 7.5.2, validation of process for service provision Revised section 7.5.4, customer property July 23, 2012 Revised the department Quality Policy to include a framework statement for establishing and reviewing the quality objectives as per the requirement of ISO 9001: 2008 Clause 5.3 (C ). Referenced the new revision of ISO/TS 29001: 2010 throughout the quality manual. Referenced the new Inspection Department ShareK website in sections 5.5.3, 7.2.3 and 7.5.1 Included the outsourced processes as required by ISO 9001: 2008 Clause 4.1 Printed copies of this document are uncontrolled