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TLE – HE - CAREGIVING
Quarter 2 – Module 1
PROVIDE PRE-SERVICE TO WELLNESS
MASSAGE CLIENTS (WC)
Ethics and Communication Skill
TLE – Grade 10
Alternative Delivery Mode
Quarter 2 – Module 1: Provide Pre-Service to Wellness Massage Clients (WC):
Ethics & Communication Skill
Second Edition, 2020

Republic Act 8293, section 176 states that: No copyright shall subsist in any
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holders. Every effort has been exerted to locate and seek permission to use these
materials from their respective copyright owners. The publisher and authors do not
represent nor claim ownership over them.

Published by the Department of Education

Secretary: Leonor Magtolis Briones
Undersecretary: Diosdado M. San Antonio

Development Team of the Module

Writer: Girlie A. Acab
Editor: Ivah Mae C. Estoconing
Reviewer: Ivah Mae C. Estoconing
Typesetter: Ivah Mae C. Estoconing
Layout Artist: Ivah Mae C. Estoconing
Management Team: Senen Priscillo P. Paulin, CESO V Rosela R. Abiera
Fay C. Luarez, TM, Ed.D., Ph.D. Maricel S. Rasid
Adolf P. Aguilar, Ed.D, TM Elmar L. Cabrera
Nilita R. Ragay, Ed.D
Antonio B. Baguio, Jr., Ed.D.

Printed in the Philippines by ________________________

Department of Education –Region VII Schools Division of Negros Oriental

Office Address: Kagawasan, Ave., Daro, Dumaguete City, Negros Oriental

Tele #: (035) 225 2376 / 541 1117
E-mail Address: negros.oriental@deped.gov.ph
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TLE
Quarter 2 – Module 1:
Provide Pre-Service to
Wellness Massage Clients
Ethics and Communication Skill
Introductory Message
For the facilitator:

Welcome to the Technology and Livelihood Education 10 CAREGIVING

Alternative Delivery Mode (ADM) Module on Provide Pre-Service to Wellness
Massage Clients: Ethics & Communication Skill!

This module was collaboratively designed, developed and reviewed by

educators both from public and private institutions to assist you, the teacher
or facilitator in helping the learners meet the standards set by the K to 12
Curriculum while overcoming their personal, social, and economic
constraints in schooling.

This learning resource hopes to engage the learners into guided and
independent learning activities at their own pace and time. Furthermore, this
also aims to help learners acquire the needed 21st century skills while taking
into consideration their needs and circumstances.

In addition to the material in the main text, you will also see this box in the
body of the module:

Notes to the Teacher

This contains helpful tips or strategies that
will help you in guiding the learners.

As a facilitator, you are expected to orient the learners on how to use this
module. You also need to keep track of the learners' progress while allowing
them to manage their own learning. Furthermore, you are expected to
encourage and assist the learners as they do the tasks included in the module.

For the learner:

Welcome to the Technology and Livelihood Education 10 CAREGIVING

Alternative Delivery Mode (ADM) Module on Provide Pre-Service to Wellness
Massage Clients: Ethics & Communication Skill!

This module was designed to provide you with fun and meaningful
opportunities for guided and independent learning at your own pace and time.
You will be enabled to process the contents of the learning resource while
being an active learner.

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This module has the following parts and corresponding icons:

This will give you an idea of the skills or

What I Need to Know competencies you are expected to learn in the
module.

This part includes an activity that aims to

check what you already know about the
What I Know
lesson to take. If you get all the answers
correct (100%), you may decide to skip this
module.
This is a brief drill or review to help you link
What’s In the current lesson with the previous one.

In this portion, the new lesson will be

What’s New introduced to you in various ways; a story, a
song, a poem, a problem opener, an activity
or a situation.
This section provides a brief discussion of the
What is It lesson. This aims to help you discover and
understand new concepts and skills.

This comprises activities for independent

practice to solidify your understanding and
What’s More
skills of the topic. You may check the
answers to the exercises using the Answer
Key at the end of the module.
This includes questions or blank
What I Have Learned sentence/paragraph to be filled in to process
what you learned from the lesson.
This section provides an activity which will
What I Can Do help you transfer your new knowledge or skill
into real life situations or concerns.
This is a task which aims to evaluate your
Assessment level of mastery in achieving the learning
competency.
In this portion, another activity will be given
Additional Activities to you to enrich your knowledge or skill of the
lesson learned.

Answer Key This contains answers to all activities in the

module.

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At the end of this module you will also find:

References This is a list of all sources used in

developing this module.

The following are some reminders in using this module:

1. Use the module with care. Do not put unnecessary mark/s on any part
of the module. Use a separate sheet of paper in answering the exercises.
2. Don’t forget to answer What I Know before moving on to the other
activities included in the module.
3. Read the instruction carefully before doing each task.
4. Observe honesty and integrity in doing the tasks and checking your
answers.
5. Finish the task at hand before proceeding to the next.
6. Return this module to your teacher/facilitator once you are through
with it.
If you encounter any difficulty in answering the tasks in this module, do
not hesitate to consult your teacher or facilitator. Always bear in mind that
you are not alone.

We hope that through this material, you will experience meaningful

learning and gain deep understanding of the relevant competencies. You
can do it!

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 What I Need to Know

This module was designed and written with you in mind. It is here to help you
master the nature of Providing Pre-Service to Wellness Massage Clients. The
scope of this module permits it to be used in many different learning
situations. The language used recognizes the diverse vocabulary level of
students. The lessons are arranged to follow the standard sequence of the
course. But the order in which you read them can be changed to correspond
with the textbook you are now using.

After going through this module, you are expected to:

1. evaluate the clients’ satisfaction;
2. conduct preliminary services to clients; and
3. observe good interpersonal relationship.

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 What I Know

I. Direction: Complete the statement by writing the correct word or phrase.

Choose the best answer from the box below.

1. The most basic and powerful way to connect to another person is to

_______.
2. The ______ is a very important part of the treatment - sufficient time
must be allowed so that it is not rushed.
3. Look ______ - be clean, neat and tidy.
4. A ________ provides support to people to live well, by addressing the
factors that influence their health and well-being.
5. One of the best practice in dealing with clients is to _______ and politely
to everyone. Do not use improper language.
6. Always practice the _______ standards of personal and salon hygiene.
7. Communication is _______ when managers are surrounded with a pool
of information which is sometimes misinterpreted by the clients.
8. It is the standards and conduct of behavior of an individual or
professional group.
9. Consider the ______ in which you answer or speak on the telephone.
Be competent, helpful and pleasant.
10. ______ is any message which is against their values is not accepted.
11. Do your utmost to deliver the most effective treatment _______ to the
needs of the client.
12. In booking clients you should prepare ____________.
13. To gain the ______ of clients and establish an excellent reputation.
14. A customer first impression of your practice is formed during their
first _____ of contact over the phone or in person.
15. The exchange of feelings and attitude in the communication process
is known as ______.

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Ethics professional few seconds appointment card
Listen suited confidence consultation

Interpersonal communication Highest wellness service

Perceptual and language differences manner

less effective communicate speak correctly

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 Lesson ETHICS AND
1 COMMUNICATION SKILL
The foundation of therapeutic relationships is communication. It is one of the
most important qualities for becoming a massage therapist. Massage therapy is a
profession that requires constant one-one contact. Thus, effective communication
skills are critical to establish rapport between the client and the therapist.

What’s In

Direction: Answer the question below on your notebook

 What is the importance of high standard professional conduct?

Notes to the Teacher

This contains helpful tips or strategies that will
help you in guiding the learners. The following
are information that would lead to the activities
and assessment. Some activities may need your
own discretion upon checking, or you may use
rubric if provided. Please review the activities
and answer keys and amend if necessary.

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 What’s New

Let us find out how much you already know about the lesson by answering
the items below.

Direction: Fill in the missing letter/s to complete the word/s or phrase.

1. P_ _ c e _ t u a _ and l a _ g u _ g e d _ f f e _ e n _ _ s
2. Inf_rm_t_ _ n ov_ r l _ _ d
3. I _ t e _ _ i o _
4. _ i m _ Pre__ur_s
5. D i _ t r _ c t _ _ n _oi_e
6. E _ o t i _ _ s

What is It

ETHICS

LET’S BE INFORMED

Ethics refers to the standards and conduct of behavior of an

individual or professional group. Massage therapists must undergo a course
of reputable training to enable them to acquire the understanding and skills
necessary to carry out safe and effective treatment. In additiion, they must
consider their standard of behavior in relation to colleages, clients and the
general public.

A high standard of professional conduct will gain the confidence of

clients and establish an excellent reputation, which is the basis for success.

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Abide by the following code of practices.

1. Look professional. Be clean, neat and tidy.

2. Be punctual. Keep apointments, do not cancel at the last minute.
Always be on time for work.
3. Be discreet and refrain from gossip. Remember that clients often
confide personal problems during consultation. These facts and all
personal details must be treated with the utmost confidentiality. Do not
repeat information or gossip to colleagues or others.
4. Be loyal to your employer and colleagues. Create a friendly working
relationship to all.
5. Be honest and reliable. This will gain the trust of others and establish
a high reputation.
6. Do not make false claims for treatments. Explain the benefits fairly.
Be honest when advertising.
7. Speak correctly and politely to everyone. Do not use improper
language. Consider the manner in which you answer or speak on the
telephone. Be competent, helpful and pleasant.
8. Be polite and courteous at all times. There will be difficult clients
to deal with – learn to handle tricky situations with tact and diplomacy.
9. Know and abide by legal requirements and local authority by-laws,
rules and regulations for conducting your business.

10. Keep up to date with new theories, techniques and treatments.

11. Attend courses on a regular basis and keep in touch with other

Professionals in your field.

12. Always practice the highest standards of personal and salon

Hygience.

Professional Conduct, Ethics and Preparation

Do your utmost to deliver the most effective treatment suited to the

needs of the client. Organize yourself and your business to ensure a smooth-
running, efficient service for the benefit of all concerned.

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Communication Process

It is defined as simply the exchange of messages by human beings. It

is the transmission of ideas from the sender to the receiver through channels.
Communication is not complete if there is no feedback or response from the
receiver back to the sender.

Segments in the Communication Process

The exchange of feelings and attitude in the communication process is

known as interpersonal communication.

 As the communication process continues, it becomes a communication

cycle.

Communication Barriers

1. Perceptual and language differences.

Any message which is against their
values is not accepted. A same event may
be taken differently by different
individuals. Perception is generally how
each individual interprets the world
around him. All generally want to receive
messages which are significant to them.

2. Information overload. Managers are

surrounded with a pool of information. It is essential to control this
information flow or else the information is likely to be misinterpreted
or forgotten or overlooked. As a result communication is less effective.

3. Intention. At times we just not listen, but only hear. For example, a
traveller may not pay attention to one “NO PARKING” sign, but if such
sign is put all over the city, he no longer listen to it.

4. Time pressures. Often in an organization the targets have to be achieved

within a specified period of time, the failure of which has adverse
consequences. In a haste to meet deadlines, the formal channels of
communication are shortened or messages are partially given, i.e. not
completely transferred. Thus, sufficient time should be given for effective
communication.

5. Distracton Noise. Communication is also affected by a lot by noise and

distractions. Physical distractions include poor lighting, uncomfortable

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 sitting position, and unhygienic room also affect communication in a
meeting.

6. Emotions. While he takes differently if the communicator is happy and

jovial, in that case the message is interpreted to be good and interesting.
Emotional state at a time also affects communication. If the receiver
feels that the communicator is angry he interprets that the information
being sent is very bad.

What’s More

Direction: What are the things to be considered in following or abiding code of

practices?

1. 7.

2. 8.

3. 9.

4. 10.

5. 11.

6.

What I Have Learned

Direction: Complete the statement given below on what you have learned about this
lesson.

I have learned that

__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________

I have realized that

__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________

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I will apply
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________

What I Can Do

Direction: Answer the following questions and write your answer on your TLE
activity notebook.

1. In your own words, what is your understanding with the word Ethics? Give a
particular situation where ethics is evident?

2.As a future massage therapist, how can you project/show professional

conduct and ethics for client’s satisfaction?

Assessment

I. TRUE OR FALSE. Instruction: Draw a heart ( ) if the statement is

correct and draw a star ( ) if the statement is incorrect. Write your answer
on your TLE activity notebook.

_____1. Honesty and reliability will gain trust from clients and establish a
high reputation.

_____2. Be clean, neat and untidy.

_____3. Keep appointments and always be on time for work.

_____4. Be honest when advertising.

_____5. Always practice the highest standards of personal and salon hygiene.

II. Fill in the blanks with the correct word or phrases to complete the paragraph
below.

It is defined as simply the exchange of ____________ by

human beings. It is the transmission of _______ from the sender to the

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____________ through channels. ___________ is not complete if there is no

___________ or response from the receiver back to the sender.

Additional Activities

Direction: In your activity notebook, make a short comic strip where you can
show or present communication process with the application of professional
conduct and ethics. Choose one situation given below:

1. Advertising massage product

2. Foot spa

3. Body massage

Example of a comic strip

Rubric for Comic Strip

Choice of Scenes
-The events that occur in the comic strip
are related to the topic and the 20 points
connections are easy to understand

Characters
-The main characters are clearly
identified and the dialogue are well- 15 points
matched with the topic discussed on
this module
Spelling, Punctuation and Grammar
15 points

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 What’s More 11
1. Look professional
2. Be punctual
3. Be discreet and refrain from gossip
4. Be loyal to your employer and colleagues
5. Be honest and reliable
6. Do not make false claims for treatments
7. Speak correctly and politely to everyone
8. Be polite and courteous at all times.
What I Can Do
9. Know and abide by legal requirements
Answers may vary
10. Keep up to day with new theories,
technique and treatments Additional Activity
11. Attend courses on a regular basis and keep Answers/output may
in touch with other professionals in your field. vary
12. Always practice the highest standards of What’s In
personal and salon Hygiene. Answers may vary
Test I. TRUE OR FALSE Test II. Fill-in-the blank
1. 1. Messages
2. 2. Ideas
3. 3. receiver
4. 4. communication
5. 5. feedback
Answer Key
50 POINTS TOTAL
punctuation correctly.
grammatically correct. Use of
-Correct spelling of words. Sentence are
References
Books:

Borg, John. Body Language; 7 Essay Lessons to Master/Silent Language, Prentice

hall Life, 2008

Communication with Clients – Wendy S. Mayers, Step-by-Step, Guide to Diagnosis

and Treatment) 2014, Educational Concept

Lifestyle wellness Coaching (2nd edition), James Gavin and Madeleine Mcbrearty,
copyright 2013

Non-books:
Body Shop Business, March 2007, Newsletter

“Resources:” Communication Skills. Accessed November 19, 2020.

http://plaza.ufl.edu/ltji/massage-profession/communication-skills.html.

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For inquiries or feedback, please write or call:

Department of Education – Schools Division of Negros Oriental

Kagawasan, Avenue, Daro, Dumaguete City, Negros Oriental

Tel #: (035) 225 2376 / 541 1117

Email Address: negros.oriental@deped.gov.ph
Website: lrmds.depednodis.net

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