Accidental Damage and Breakdown Insurance
Insurance Product Information Document
Company: London General Insurance Company Limited
Product: Amazon Protect Accidental Damage and Breakdown Insurance
London General Insurance Company Limited, registered in England and Wales under company number 1865673, (TWENTY Kingston
Road, Staines-upon-Thames, Surrey TW18 4LG), authorised by the Prudential Regulation Authority and regulated by the Financial
Conduct Authority and the Prudential Regulation Authority. Financial Services Register Number 202689.
IMPORTANT: Complete pre-contractual and contractual information is provided in other relevant documents. Please refer to the full terms and
conditions for further details.
What is this type of insurance?
Accidental damage and breakdown insurance for selected electrical products. The policy covers the repair or replacement in the circumstances
summarised below.
What is insured? What is not insured?
Accidental damage: Immediate cover on receipt of Theft or loss: The policy does not cover theft or loss of
your product for the cost of repairing or replacing your your product.
product should it suffer accidental damage (physical Cosmetic damage: For example, scratches, dents and
damage caused by unexpected and/or unintentional corrosion that doesn’t impact the function and use of your
incidents that are accidental in nature which includes product.
drops and falls, liquid spills or submersion and weather
Intentional or malicious damage: Where your product is
damage).
intentionally or maliciously damaged.
Breakdown: Cover commences one year from the date
Contents of product: For example, data, photos, software
you receive your product and covers you for the cost
or in relation to freezers, frozen food loss.
of repairing or replacing your product in the event of a
Business/commercial use: The policy does not cover
mechanical or electrical breakdown.
products purchased for business/commercial use.
How we settle a claim: If your product was purchased
Consumables: The policy does not provide cover where
for less than £150, or was purchased for £150 or more
the breakdown can be fixed by you replacing consumable
and, in our opinion, can’t be repaired economically,
items (i.e. items with a limited life, intended to be used up
we will offer you a choice of a replacement product
and periodically replaced).
or Amazon Gift Card and your policy will end. If your
product was purchased for £150 or more, and can be For full details of all exclusions, please see section 3 "Exclusions" in the
repaired economically, we will repair your product and policy terms and conditions.
your policy will continue.
Are there any restrictions on cover?
This insurance is for products purchased as new and
must be purchased on the same day as the product
being insured.
You must be a UK resident (which excludes Channel
Islands and Isle of Man) and 18 years or older to
purchase this insurance.
We will not provide cover if your product stops working
due to software faults or updates.
We will not provide cover unless you have received prior
authorisation from us for your product to be modified or
repaired by the manufacturer, a manufacturer approved
repairer or a repair agent.
For full details, please see the policy terms and conditions.
Where am I covered?
Worldwide
What are my obligations?
• Prompt claim - Let us know as soon as possible if you need to make a claim.
• Reasonable care - You must take reasonable care of your product. We will not cover damage where reasonable care of your product
has not been taken.
• Inform us if you give or sell the product to someone else and wish to transfer the policy ownership. We are unable to transfer the
policy to anyone under the age of 18.
• Accurate information - When applying for or varying the policy or submitting a claim, you or anyone acting on your behalf must
take reasonable care to answer all questions honestly and to the best of your knowledge. Failure to do so may affect the validity of
your policy or the payment of your claim.
When and how do I pay?
By making a one off-payment when purchasing your policy through the Amazon website.
When does the cover start and end?
Start date: Accidental damage cover starts on the date you receive your product. Breakdown cover commences one year from receipt of your
product.
End date: All cover under the policy ends on the earliest of:
• the expiry date shown on your schedule of insurance; or
• the date you receive a replacement product or a gift card code following a breakdown or accidental damage claim;
• the date from which you inform us you want us to cancel your policy; or
• the date we inform you we are cancelling your policy (please see section 5 in the policy terms and conditions).
How do I cancel the contract?
How to cancel: By visiting ‘Your Orders’ within your Amazon account. Locate the policy order and follow the process for a ‘Return Request.’
Alternatively, you can email us at: cancellation@amazonprotect.co.uk, or call us on 0303 313 0001.
When you cancel: You can cancel the policy at any time. If you cancel your policy within 45 days of the later date of: (i) the date of purchase
of your policy, or (ii) the date on which you receive your policy documentation, you will receive a full refund of the premium paid. After the 45
day cooling-off period you will receive a proportional refund based on the number of full unexpired days of cover remaining. Please note, on
receipt of a gift card settlement or replacement product, your policy will end and no premium refund will be due.
We extend the full refund period in line with any Amazon Extended Christmas Return Policy that is active at the time this cover is purchased.
Important information about your insurance policy
We are required to provide you with certain key information prior to the purchase of your Amazon Protect policy and it is important
that you take time to read this. Please also refer to your policy terms and conditions for further details. English law applies to the policy
and is subject to non-exclusive jurisdiction of the Courts of England.
Both paper and electronic versions of your policy documents are freely available. By continuing with the purchase of this policy you
are choosing to receive your documents by email. Should you wish to be sent a paper copy once you have received your electronic
documents, please email enquiries@amazonprotect.co.uk.
How does this policy meet your demands and needs?
This insurance meets your demands and needs if you wish to protect your product for the period selected against accidental damage
(starting from when product received) and breakdown (starting 12 months from when product received).
London General Insurance Company Limited and Amazon Services Europe S.à r.l. are only providing information and not any personal
recommendation or advice regarding this insurance. The policy is provided according to your stated needs and requirements based on
the selection you have made.
Who provides Amazon Protect?
The insurance is underwritten by London General Insurance Company Limited, (company number 1865673) whose registered head
office is at TWENTY Kingston Road, Staines-upon-Thames, Surrey, TW18 4LG, United Kingdom. London General Insurance Company
Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential
Regulation Authority. Further details can be found on the Financial Services Register at www.fca.org.uk under firm reference number
202689.
Amazon Services Europe S.a.r.l. is authorised and regulated by the Commissariat aux Assurances in Luxembourg, as an insurance
agency of the branch office of London General insurance Company Limited. You can check this registration on the website of the
Commissariat aux Assurances at www.commassu.lu or by calling the Commissariat aux Assurances at +352 22 69 11 1.
How are Amazon Services Europe S.a.r.l. remunerated for the sale of this policy?
Amazon Services Europe S. à .r.l. (“ASE”) acts as agent for the insurer in helping to arrange this policy for you. You do not pay a fee for
this. ASE receives a commission from the insurer which is a percentage of the insurance premium, with the potential for an additional
payment if certain profit targets are met.
What is the complaints process?
Please inform us if you have a complaint regarding this policy by emailing complaints@amazonprotect.co.uk or calling us on 0303 313
0001, or writing to us at: Amazon Protect, Customer Relations, Vantage Point Business Village, Mitcheldean, GL17 0DD, United
Kingdom. If your complaint is not resolved to your satisfaction you may within 6 months of our final decision refer the matter to the
Financial Ombudsman Service at Exchange Tower, London E14 9SR. or by telephone: 0800 023 4567 or 0300 123 9123. Website
www.financial-ombudsman.org.uk. Alternatively, you may use the European Commission’s online dispute resolution website at http://
ec.europa.eu/consumers/odr/.
What happens in the unlikely event that the insurer is not able to meet its obligations?
London General Insurance Company Limited are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled
to compensation from the scheme if we cannot meet our liabilities. You can get more information about the compensation scheme
arrangements by contacting the FSCS by telephone on 0800 678 1100 or by post at Financial Services Compensation Scheme, PO Box
300, Mitcheldean, GL17 1DY. Website www.fscs.org.uk
How your personal information is used.
Your personal details will be used by Amazon Services Europe S. à .r.l, London General Insurance Company Limited (the Insurer) and
their administrators, repairers and service providers for policy and claims administration and for fraud prevention. A copy of the details
held about you is available upon request. We may provide by post or email, text or telephone, administrative information including
expiry/renewal details. For these purposes, your data may be confidentially and securely transferred outside the EEA. Please see the full
terms and conditions for more information about how we use your personal details.
