PRISMAsync v3.

2
for
imagePRESS
C7010VPS Series
C7011VPS Series

Technical
Service
Manual

January 5, 2015

COPYRIGHT  2015 CANON Inc. CANON PRISMAsync v3.2 for imagePRESS C7010VPS Series/C7011VPS Series PRINTED IN U.S.A.
Edition 2014-12 GB
 Contents

Contents

Chapter 1
Preface................................................................................................................................. 7
Preface...............................................................................................................................................................8

Chapter 2
Introduction.......................................................................................................................11
Features...........................................................................................................................................................12

Chapter 3
Installation.........................................................................................................................13
Passwords....................................................................................................................................................... 14
Installation sequence..................................................................................................................................... 15
Verify site conditions............................................................................................................................... 15
Assemble the Operator panel................................................................................................................. 16
Unpack the PRISMAsync......................................................................................................................... 17
Install the PRISMAsync supports/pedestals.......................................................................................... 18
Connect the PRISMAsync........................................................................................................................19
Finish the installation...............................................................................................................................23

Chapter 4
Using the PRISMAsync.....................................................................................................25
The operator panel......................................................................................................................................... 26
System settings.............................................................................................................................................. 28
Maintenance and Service.............................................................................................................................. 31
System service mode (PRISMAsync service mode)....................................................................................35
Engine service mode (during printing).........................................................................................................38
Colour adjustments........................................................................................................................................ 41
Media management....................................................................................................................................... 45
Operator maintenance................................................................................................................................... 47

Chapter 5
Start, shutdown and restart the system........................................................................ 49
Turn on the system........................................................................................................................................ 50
Turn off the system........................................................................................................................................ 51
Restart the system..........................................................................................................................................52
Restart the copier only................................................................................................................................... 53
Restart copier after error in copier................................................................................................................55

Chapter 6
The Settings Editor...........................................................................................................57
The Settings editor......................................................................................................................................... 58

Chapter 7
Service procedures........................................................................................................... 61
Controller compatibility................................................................................................................................. 62
Hardware components overview.................................................................................................................. 66
Access internal components......................................................................................................................... 67

3
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Contents

Replace the GPU board..................................................................................................................................68

Replace the DDI board................................................................................................................................... 70
Replace the AUX control board.....................................................................................................................71
Replace the DDR3 modules........................................................................................................................... 73
Replace the Hard Disk Drives........................................................................................................................ 74
Install/Replace the Ethernet board................................................................................................................ 75
Replace the Base controller........................................................................................................................... 76
Connect Harness 22W01................................................................................................................................ 78

Chapter 8
Firmware upgrades via PRISMAsync..............................................................................81
Firmware upgrade of Engine and Accessories ........................................................................................... 82
Firmware upgrade of Engine and Accessories (safe download mode) .................................................... 86
Firmware upgrade additional information................................................................................................... 92

Chapter 9
System software...............................................................................................................95
System software.............................................................................................................................................96
Preparation of the USB-stick......................................................................................................................... 97
Reuse an USB-stick after installation............................................................................................................99
Re-installation of the system software....................................................................................................... 100
Installing patches..........................................................................................................................................102
Installing a license........................................................................................................................................ 105
Installing the printer driver.......................................................................................................................... 106
Configure the machine for the USA............................................................................................................107

Chapter 10
Troubleshooting..............................................................................................................109
Troubleshooting........................................................................................................................................... 110
Check external connections.........................................................................................................................111
Checking internal components....................................................................................................................112
Comprehensive system inspection.............................................................................................................113
Diagnose LEDs..............................................................................................................................................115
Error messages and conditions...................................................................................................................118
11504 Error Screen behaviour.............................................................................................................. 122
Handling of 11504 MRE......................................................................................................................... 125
Beep codes PRISMAsync............................................................................................................................. 126

Chapter 11
Appendix..........................................................................................................................129
Appendix A: Specifications..........................................................................................................................130
Hardware features..................................................................................................................................130
Connectivity............................................................................................................................................131
Appendix B: Parts overview........................................................................................................................ 132
Overview of the service parts............................................................................................................... 132
Appendix C: Tips & Tricks............................................................................................................................133
How to check if DDR memory is defect or missing.............................................................................133
How to print transparencies with best quality.....................................................................................134
How to improve black density on the print..........................................................................................135
Strange colors after editing CMYK curves...........................................................................................136
Omapp does not work........................................................................................................................... 137
Important media printer adjustments.................................................................................................. 138
Appendix D: System log files...................................................................................................................... 146
How to create a datadump file..............................................................................................................146
How to create a trace file.......................................................................................................................148
How to create a trace file including the printer logging..................................................................... 150
Appendix E: Engine reports.........................................................................................................................153

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 Contents

Engine reports........................................................................................................................................ 153

Appendix F: The Trapping editor................................................................................................................ 158
The Trapping editor............................................................................................................................... 158
Appendix G: EAC document........................................................................................................................161
EAC model number overview............................................................................................................... 161
Appendix H: System overview.................................................................................................................... 162
System overview....................................................................................................................................162

5
PRISMAsync V3.2
Contents

6
PRISMAsync V3.2
Chapter 1
Preface
Preface

Preface
Application
This manual has been issued for qualified persons to learn technical theory, installation,
maintenance, and repair of products.
This Service Manual is written for world-wide markets.
As such it may contain information relating to accessories or licensed functionality not supported
by Canon U.S.A., Inc. as of the date of the manual publication.

Corrections
This manual may contain technical inaccuracies or typographical errors due to improvements or
changes in products. When changes occur in applicable products or in the contents of this
manual, Océ will release technical information as the need arises. In the event of major changes
in the contents of this manual over a long or short period, Océ will issue a new edition of this
manual.
The following paragraph does not apply to any countries where such provisions are inconsistent
with local law.

Trademarks
The product names and company names used in this manual are the registered trademarks of the
individual companies.

Copyright
This manual is copyrighted with all rights reserved. Under the copyright laws, this manual may
not be copied, reproduced or translated into another language, in whole or in part, without the
written consent of Océ.

Safety and emissions compliance

The imagePRESS Server has been certified to meet or surpass the following government
standards:
Safety approvals: EMI/EMC approvals:
• UL 60950-1 (TUV/CU mark)
• FCC Class B
• CSA 22.2 #60950-1
• VCCI Class B
• EN 60950-1 (TUV/GS mark)
• EN55022 Class B CB scheme IEC 60950-1
• EN55024 AS/NZS CISPR22: 2004 Class B

CAUTION
All parts inside the PRISMAsync have a fire safety class V2 or higher.
It is therefore forbidden to store objects or paper (USB-key, reports etc.) inside the PRISMAsync
controller

8 Chapter 1 - Preface
PRISMAsync V3.2
 Preface

Points to notice when handling the Lithium Battery

CAUTION
RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE.
DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS.

CAUTION
WENN MIT DEM FALSCHEN TYP AUSGEWECHSELT, BESTEHT EXPLOSIONSGEFAHR.
GEBRAUCHTE BATTERIEN GEMASS DER ANLEITUNG BESEITIGEN.

Chapter 1 - Preface 9
PRISMAsync V3.2
Preface

10 Chapter 1 - Preface
PRISMAsync V3.2
Chapter 2
Introduction
Features

Introduction
This Service manual describes the service aspects of the PRISMAsync V3.2 controller for
imagePRESS C7010VPS/C7011VPS.
The PRISMAsync colour controller sets the tone for all colour print production on the
imagePRESS C7010VPS/C7011VPS printers. High processing power, professional colour
management, ease of use and superb media handling, all ensure consistent output at every
stage.
The PRISMAsync colour controller uses the latest Adobe RIP and colour management
technologies.

Features
The PRISMAsync features:
• Harmonized workflow for cutsheet production systems. Both black & white and colour.
• Clear task split between prepress and print operation.
• Job submission from a user’s desktop via the printer driver or Océ PRISMAprepare software.
• Media driven operation by using a detailed media catalogue.
• High speed colour calibration allowing you to calibrate for all media and halftone screening in
one go.
• Basic or professional colour management depending on access rights of users.
• Simple colour presets for inexperienced operators and users.
• Automated workflows allowing users to define their own templates.
• Last minute colour correction buttons to apply last-minute correction to brightness and
contrast when copying and printing.
• Both 1200x1200 dpi and 600x600 dpi support.
• Intuitive time schedule.
• Support of 17 languages.
• Extensive colour libraries. Pantone and Pantone Goe libraries are available in the controller as
a default along with HKS libraries.
• Support for IPDS.
• Native Adobe PDF interpreter APPE support.
• Device links.
• Named Colour Profiles.
• JDF/JMF connector.
• eRDS support.
• DocBox.
• VDP-support.
• In-RIP Trapping for APPE.
• Automatic restore of settings and jobs after installation.

12 Chapter 2 - Introduction
PRISMAsync V3.2
Chapter 3
Installation
Passwords

Passwords
When servicing the PRISMAsync or making adjustments you often will need a password for a
specific task. See the list below for an overview of the default passwords, used in the
PRISMAsync.
• Enter Service Mode: 675756
• System Administrator: 71617000
• Key Operator: 13524
• Engine maintenance: 12345
• Remote manager: 12345678
• OMApp (on remote PC): 1836671

Resetting the passwords

It could occur that the password for the System Administrator, Key Operator or Engine
maintenance is lost. In that case a service technician has to reset the password.

NOTE
The Remote Manager password is called Operator password in the Settings Editor.

Do the following steps to reset the passwords:

Procedure
1. Open the Settings Editor on a remote PC connected to the network of the customer.
(See The Settings editor on page 58)
2. Browse to [Configuration]→[Security] and select Reset the system administrator password.
3. Enter the Service password (675756)
4. Confirm your choice.
Now the System Administrator password is reset to the factory default. (71617000)
5. This password can be used to set the new passwords.

14 Chapter 3 - Installation
PRISMAsync V3.2
 Installation sequence

Installation sequence
This chapter describes the installation sequence for the PRISMAsync controller.
Because the PRISMAsync is connected to the customer’s network please coordinate your
installation with the network administrator at the customer site.

NOTE
Make sure the PRISMAsyncis connected to the copier before entering Engine Service mode.

Procedure
1. Verify site conditions on page 15
2. Assemble the Operator panel on page 16
3. Unpack the PRISMAsync on page 17
4. Install the PRISMAsync supports/pedestals on page 18
5. Connect the PRISMAsync on page 19
6. Bundle the cables with a tie wrap.
7. Finish the installation on page 23

Verify site conditions

Introduction
Before installing the PRISMAsync, check the site conditions.
Copier
• Is the copier configured for use with the PRISMAsync? For the proper settings, see the
documentation that comes with the copier.
• Is space available for the PRISMAsync behind the copier? The PRISMAsync is placed behind
the copier. Be sure that there is enough room for servicing either the copier or the
PRISMAsync. You may need to move the copier away from the wall so that interface
connectors are accessible.
• Check if the interface cables between copier and PRISMAsync are present. 1 data cable must
be delivered together with the copier. 1 Ethernet cross cable is delivered with the PRISMAsync.
Power & Network
• Is a dedicated, grounded electrical outlet for the PRISMAsync available near the copier?
- Locate the grounded electrical outlet that will supply power to the PRISMAsync. Do not run
the PRISMAsync and the copier on the same circuit.
- Do not plug the PRISMAsync into a switchable wall outlet. This can result in the PRISMAsync
being turned off accidentally.
- Do not plug the PRISMAsync into a circuit with heating or refrigeration equipment (including
water coolers).
- Do not pull on the cable when unplugging the PRISMAsync. Pull the plug instead.
• Make sure that there is a working cabled network connection available at installation time.
A wireless network will not work on the PRISMAsync
• Contact the Network Administrator for the following settings:
- The Hostname of the system
- Static IP-address or DHCP
- Subnet mask, Gateway, DNS-server
Environment
• A networked computer (PC or Mac OS) must be available close to the copier.

Chapter 3 - Installation 15
PRISMAsync V3.2
Assemble the Operator panel

Assemble the Operator panel

Before connecting the PRISMAsync to the engine it is necessary to assemble the Operator panel.
For the assembly instructions refer to the imagePRESS C7010VPS/C7011VPS engine service
manual (chapter 2 installation).

16 Chapter 3 - Installation
PRISMAsync V3.2
 Unpack the PRISMAsync

Unpack the PRISMAsync

Introduction
The PRISMAsync is assembled and shipped from the factory with pre-installed software.

Unpack procedure

Step Action
1 Open the box and carefully lift the PRISMAsync out of the box.
Store the original box and packing material in case the PRISMAsync needs to be
transported at a later date.
2 Check the contents of the box

3 Provide the customer with the Safety Notice and User Documentation and Printer
Driver Notice.
The user documentation can also be downloaded from http://downloads.oce.com/.

NOTE
Also see the engine service manual.

Chapter 3 - Installation 17
PRISMAsync V3.2
Install the PRISMAsync supports/pedestals

Install the PRISMAsync supports/pedestals

NOTE
To reduce the amount of dust that enters the PRISMAsync controller the supports installed on
the controller have to be replaced with the supplied pedestals.

Replacement of the installed supports

1. Remove the 4 supports installed on the PRISMAsync controller. The removed supports and
screws will not be used.

4x

2. Install the supports delivered with the PRISMAsync controller (4x M3x16 Hex bolt).

4x

18 Chapter 3 - Installation
PRISMAsync V3.2
 Connect the PRISMAsync

Connect the PRISMAsync

You are now ready to make the following connections:
• Operator console
• Copier interface connections
• Operator Attention Light
• Network cable connection
• Power cable connection

NOTE
Please follow standard Electro Static Discharge (ESD) precautions when handling electronic
components.

Connect the operator panel

Step Action
1 The cables needed for the connections are part of the operator attachment kit
2 Open the backside of the monitor.
3 Connect the DVI cable to the backside of the Operator panel. Connect the other side to
the left DVI port on the backside of the PRISMAsync.
4 Connect the 15-pins D-sub connector to the connector on the backside of the PRISMA-
sync. Connect the other side to the backside of the operator panel.
5 Connect a USB cable to the backside of the operator panel. Connect the other side to
the backside of the PRISMAsync
6 Close the backside of the operator panel.

Connect to the copier

Step Action
1 Connect one side of the Ethernet crossover-cable to the lower RJ45 connector on the
backside of the PRISMAsync (Command/Status). Connect the other side to the RJ45
connector on the backside of the copier. 4

Chapter 3 - Installation 19
PRISMAsync V3.2
Connect the PRISMAsync

Step Action
2 Locate the two copier interface cables, and identify the keyed and unkeyed connector
ends on each cable.
Each cable has one keyed connector and one un-keyed connector.

Fig.: Copier interface cable connections

3 Connect the cables to the interface ports on the copier.
4 Connect the other ends to their corresponding ports on the PRISMAsync.
.
Each cable connector is designed to fit only one way when properly oriented.

NOTE
If a cable connector does not fit into an interface port, change the orienta-
tion of the cable. Do not force a connection that is mis-keyed. Doing so may
permanently damage the port or the cable.

Connect the Operator Attention Light

Step Action
1 Install the Operator Attention Light to the backside of the copier
2 Connect the cable with the 9-pins D-sub connector to the connector on the backside of
the PRISMAsync.
3 Connect the other side of the cable to the connector attached to the Attention Light

Connect to the network

Step Action
1 Connect one side of a straight-through Ethernet cable to the upper RJ45 connector on
the backside of the PRISMAsync.
2 Connect the other side of the Ethernet cable to the Ethernet wall-outlet

Connect the power

Step Action
1 Connect recessed end of the power cable to the power connector on the back of the
PRISMAsync. 4

20 Chapter 3 - Installation
PRISMAsync V3.2
 Connect the PRISMAsync

Step Action
2 Connect the other end of the power cable to a wall outlet.

Bundle the cables with a tie wrap

The PRISMAsync will be delivered with a reusable tie-wrap.
This tie wrap is used to regulate and fix all data cables to the PRISMAsync. The power cord is not
fixed with the tie wrap.

Step Action Remark

1 Bundle all data cables and guide them in
the same direction.

NOTE
Do not bundle the power cable
with the data cables.

2 Guide the bundle in a loop going upwards

and then downwards.

NOTE
Make sure there is not too much
tension on the connectors.

Chapter 3 - Installation 21
PRISMAsync V3.2
Connect the PRISMAsync

Step Action Remark

3 Guide the tie wrap through the two eyes
at the rear-side of the controller as shown
and lead the bundle in a curve along the
rear side of the controller downwards.

NOTE
Fasten the tie wrap without
drawing the cables too tight.
The tie wrap can be released
and reused.

22 Chapter 3 - Installation
PRISMAsync V3.2
 Finish the installation

Finish the installation

To finish the installation of the PRISMAsync make sure to do the following:

Step Action
1 Make sure to finish the installation procedure as described in the engine service man-
ual.
2 Power on the copier.
3 Power on the PRISMAsync.
To power on the PRISMAsync, switch the On/Off switch on the backside to the On-po-
sition.
If thePRISMAsync does not start automatically, press the On/Off button on the front
side of the PRISMAsync. The PRISMAsync will start up. This may take a while. Please
wait until the panel displays a splash screen with the printer type.
4 Press the [Sleep] button to wake up the system.
5 Set the UI language.
• On the panel, touch [System] -> [Setup]
• Select the desired language
6 Change the settings (e.g. TCP/IP, Hostname) of the system. Contact the customer for
the appropriate settings.
• You need the key operator PIN (13524) to make changes in the settings.
• On the panel, touch [System] -> [Setup] -> [Local key operator settings]
• Touch the button of the group that contains the setting you want to change. (e.g.
Connectivity for network settings)
• Touch the required setting and enter the desired value.
• Touch [OK]
7 If the PRISMAsync came with no licenses, please install them now. Refer to Installing
a license on page 105.
8 Perform any required system software upgrades.
Before updating the PRISMAsync, please take care that you always make a backup of
the settings. This backup also contains the licenses installed on your PRISMAsync .
Updates for the system software may be available on a FTP server. Patches may need
to be installed after installation. (See Installing patches on page 102 )
9 Change the Sleep mode timer (default = 40 minutes)
Consult the customer for the new sleep mode setting.
10 When the PRISMAsync is installed and all the appropriate settings are made, always
make a backup of these settings. See: "Service Mode" in Maintenance and Service
Mode on page 31 4

Chapter 3 - Installation 23
PRISMAsync V3.2
Finish the installation

Step Action
11 Set the billing counters that have to be displayed on the Operator Panel.
a. Go to Service Mode
b. Select COPIER>OPTION>USER 11.
c. Make the following settings:
- CNT_SW 0
- Counter1 112 Total (Black/Large)
- Counter2 113 Total (Black/Small)
- Counter3 122 Total (Full Color + Single Color/Large)
- Counter4 123 Total (Full Color + Single Color/Small)
- Counter5 102 Total 2
- Counter6 0
- Counter7 0
- Counter8 0

NOTE
Additional toner bottle counters can be displayed . Ask the customer for
preferences
• Selection of counters via Engine Service mode
• Counters can be retrieved via eRDS/UGW
• Not supported by SNMP

12 Assist the customer with the installation of the printer-driver on 1 workstation.

The printer driver can be found by using the Settings Editor.
• On your PC open an Internet browser (e.g. Microsoft Explorer)
• In the Address bar enter http://<hostname> or IP-address
• A window with the Settings Editor will open. Go to the [Support] tab
• Touch [Software]. At the bottom of the page you will find the drivers which can be
downloaded to your computer
• Install the driver needed (Windows, Mac OS)
• Make some test prints with the driver.
13 Ask the customer to make sure that all media (CDs and/or USB sticks) shipped with
the PRISMAsync are stored in a safe location.

CAUTION
Do not store any media or paper (USB keys or reports) inside the PRISMAsync be‐
cause of fire-hazard.

24 Chapter 3 - Installation
PRISMAsync V3.2
Chapter 4
Using the PRISMAsync
The operator panel

The operator panel

Introduction
This topic describes the main components of the operator panel.

NOTE
You can clean the screen of the operator panel with a 50% mix of water and isopropyl alcohol.
Use a lint-free cloth. Always put the cleaner onto the cloth and not directly on the screen.

Components of the operator panel

1. [Sleep] button (also known as Moon button)

Depending on whether the copier is currently active or in the sleep mode
• Put the machine in to sleep mode, or
• Wake up the machine from the sleep mode
• shut down the printer and the controller
• Startup the controller after a shutdown
2. [Stop] button
Stop the printer
• After a set, or
• As soon as possible
3. [Paper tray] button
Get direct access to the tray section on the operator panel to do the following:
• Check the content of all paper trays.
• Load a new media type into a paper tray.
• Change the media type which is available in one of the paper trays.
• Create a trace log on a USB stick. If an 11504 error is displayed, insert a USB stick and
press this key to create a trace log on the stick.
4. USB port
Used for:
• Connect spectrophotometer for calibration
• USB-stick for software installation
• USB-stick for backup/Restore

26 Chapter 4 - Using the PRISMAsync

PRISMAsync V3.2
 The operator panel

• USB-stick to scan to and/or print from.

• USB-stick to store log-files
• USB-stick for installation of patches and licenses
5. [Schedule] button
Access the 'Schedule' view to manage the jobs in the schedule.
6. [Jobs] button
Access all functions to print, copy and scan documents.
• Manage or change the settings of jobs in the lists of Waiting jobs, Scheduled jobs and
Printed jobs.
• Carry out copy jobs and scan jobs.
7. [Paper tray] button
Get direct access to the tray section on the operator panel to do the following:
• Check the content of all paper trays.
• Load a new media type into a paper tray.
• Change the media type which is available in one of the paper trays.
8. [System] button
Access the System section to do the following, for example:
• Check the status of the toner, staples and other supplies.
• Read the counters
• Start maintenance.
• Set up the preferred work flows.
• Change a number of default system settings.
• Adjust the brightness and contrast of the LCD panel.
• Shut down the printer.
• View the content of the Media catalogue or add temporary media to the Media catalogue.
9. Dashboard
The dashboard displays information about the system status such as:
• Information about the current printing process.
• Information about operator intervention that is required soon.
• Information about errors.
• Information about the status of the toner reservoir and staple cartridges.
10. Status LED
This LED describes the status of the system and also applies for the operator attention light.
• Green:
The machine is busy printing. No operator attention required
• Orange:
The machine will stop soon, e.g. because an output location is almost full or more paper is
required.
• Red:
The machine has stopped, e.g. because a required media type is not available or an error
has occurred. Operator attention is required.

Chapter 4 - Using the PRISMAsync 27

PRISMAsync V3.2
System settings

System settings
In the [Setup] tab of the [System] section some important settings can be made regarding system
setup.

System setup

settings
• [Workflow profile]
Select a workflow profile or manually define the settings that match your needs.
• [Language]
[Change language] of the operator panel.
• [Warning time]
Define the moment when the [System] warns you about an action that is required soon, for
example 10 minutes in advance. The warning is displayed in the dashboard and indicated
through the operator attention light.
• [Job name truncation]
Define the way the [System] shortens the job name when the job name is too long to display
fully.
• [Operator panel settings]
Adjust the brightness and contrast of the screen of the operator panel.
• [Shut down system]
[Shut down] the printer and the controller in a controlled way.
The advanced section displays the following button.
• [ Intermediate Check Print]
Press the button to force a test print from the current job. This print is used for evaluation of
Print quality.
• [Local key operator settings]
Get direct access to a number of important key operator settings in the Settings Editor on the
PRISMAsync controller.

28 Chapter 4 - Using the PRISMAsync

PRISMAsync V3.2
 System settings

Local access to settings of the Settings Editor

The Settings Editor application on the PRISMAsync controller is a web based application that
allows key operators and system administrators to adapt the system completely to the situation
in an organisation and production environment. The Settings Editor allows key operators and
system administrators to manage settings with regard to network configuration, system
preferences, job preferences and media.
For convenience reasons, a subset of frequently used settings is accessible through the operator
panel.

NOTE
You need the key operator PIN (13524), Service Password (675756) or the [System] Administrator
PIN (71617000) to make changes in this section.

1. About
• [Serial number] (read only)
• [Version of printer software] (read only)
• [Upgrade software (from USB)]
With this option you can install a patch on the PRISMAsync controller.
• Upgrade software (from server)
With this option you can install a patch that is stored on a remote server. If there is a patch
available it will be downloaded and installed
2. Software licenses
• [Upload] license
When you have a new license to activate a new feature on the printer, you can upload the
license file through this section. After uploading the license file, the feature becomes active
3. [Logging]
• [Save the datadump file]
When an error occurs, you can create a datadump file. The datadump file is a .zip file that
contains detailed technical information about the [System].
• [Save the trace file]
The [System] can also store trace log files in .zip files. These contain an even more detailed
and technical description of occurrences in the [System].
• [Print the configuration report]
The configuration report contains information about the configuration of your printing
[System], for example information about the [System] configuration, controller
configuration or network settings.
4. [Connectivity]
The [Connectivity] section contains the main settings to integrate the printer into a network.
After you adapted the network settings, you can test the connection from here. A more
detailed description of the settings can be found in the Settings Editor Document.
• [MAC address] (read-only)
• [Host name]
• [Link speed and connection type]
• [Primary DNS suffix]
• [DNS suffix follows domain]
• [Test the TCP/IP connection]
• [DHCP enabled]
• [TCP/IP address]
• [Subnet mask]
• [Default gateway]
• DNS 1
• DNS 2
• WINS 1
• WINS 2

Chapter 4 - Using the PRISMAsync 29

PRISMAsync V3.2
System settings

• [IPv6 enabled]
• [IPv6 DHCP enabled]
• [IPv6 TCP/IP address]
• [IPv6 link local address]
• [IPv6 prefix length]
• [IPv6 gateway]
• IPv6 DNS 1
• IPv6 DNS 2
5. [System settings]
• [Date and time]
• [System of measurement]
• [Time zone]

30 Chapter 4 - Using the PRISMAsync

PRISMAsync V3.2
 Maintenance and Service

Maintenance and Service

Introduction
This topic describes the different maintenance and service screens for the PRISMAsync.

The maintenance screen displays the following information.

• Maintenance:
• [Start maintenance] to enter Maintenance mode on page 31.
• [Go to service mode] to enter System service and engine service mode on page 32.
• [Allow remote assistance] to allow to the system by a service help desk.
• Counters:
• [Reset day counters]
• [Print billing counter report]
• Counters
Each counter has two values. The first value displays the total number of prints that have been
made since the machine was installed. The second value displays the same counters but this
value can be reset to “0” (e.g. reset the day counters at the beginning of a working day).
In Service Mode it is possible to select which counters to display and additional toner bottle
counters can be added.

Maintenance mode
When you push the [Start maintenance] button you will enter a mode in which you can perform
some adjustments to the system. All the adjustments are guided by a wizard to make your job
easier. A password is required to enter the maintenance mode (default: 12345).
1. Stacker: Replace flip rings
A wizard to help you replace the four flip rings of the High Capacity Stacker-G1
2. Auto colour mismatch correction
You can automatically correct colour mismatching that occurs in the output. The Auto colour
mismatch correction aligns the position of the four different colours.
3. [Clean the clean roller (main unit)]
If dirt or stripes appear on printed output, clean the roller inside of the main unit. The
procedure takes approximately one minute to finish

Chapter 4 - Using the PRISMAsync 31

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Maintenance and Service

4. [Clean the corona wires]

If stripes appear on printed output or random parts of the printed image are missing, clean
the corona assembly wires inside the main unit.. The procedure takes approximately 35
seconds to finish.
5. [Clean the rollers of the ADF]
If your originals have black stripes or appear dirty after transporting them through the feeder,
clean the rollers of the feeder. The procedure takes approximately 20 seconds to finish.
6. Clean the scanner sensors
Procedure for cleaning the sensors of the scanner/reader.
7. Refresh the fixing belt
When paper with a longer width is used after copying or printing 100 or more sheets of paper
with a shorter width (for example, when you use A3 paper after A4R paper), gloss lines may
appear on both edges in the feeding direction. In addition, patches of uneven gloss may
appear in the high density areas of the printed heavy paper or coated paper. In this case, the
lines and patches of uneven gloss may be reduced by refreshing the fixing roller and cleaning
its surface.

System service and engine service mode

To enter service mode via the maintenance screen:
1. Select the [Go to the service mode] button.
2. Enter the PIN (675756).
3. The following screen is displayed:

• Select [Enter System Service] to access the PRISMAsync service mode.

For a detailed description see: System service mode (PRISMAsync service mode) on page 35
• Select [Engine Service] to access the print engine service mode during printing. This mode is
used for monitoring and analyses during printing.
For a detailed description see: Engine service mode (during printing) on page 38

Service mode and the engine state

Below you will find an overview of how to enter service mode and the corresponding engine
state.

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 Maintenance and Service

How to access Description User Interface

Via the Splash screen. Engine state: Off
Status bar: Engine Idle (Cold SDS)
Level = low
Purpose:
• Analyse and execute settings / ad-
justments via system SDS

Select [Go to service mode]

on splash screen .
Engine state: On
Status bar: Engine Idle (Cold SDS)
Level = low
Purpose:
• Analyse and execute settings / ad-
justments via system SDS
• To analyse the engine when in an
error situation

How to access Description User Interface

After an error occurred. Engine state: Off
Status bar: Off
Level = low
Purpose:
• To analyse the PRISMAsync in an
error situation

Engine state: On with error

Select [Go to service mode] Status bar: Off
on error screen Level=low
Purpose:
• To analyse the engine and PRIS-
MAsync in an error situation

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Maintenance and Service

How to Access Description User Interface

Via the Maintenance tab. Engine state: On
Status bar: Ready
Level: Standby
Purpose:
• For all situations described above
and maintenance checks

Select [Maintenance] and

then [Go to service mode] .
Select [Enter System Serv-
ice] or [Engine Service]

NOTE
The Engine Service mode (during printing) is only accessible via the [Maintenance] tab in normal
user mode.

34 Chapter 4 - Using the PRISMAsync

PRISMAsync V3.2
 System service mode (PRISMAsync service mode)

System service mode (PRISMAsync service mode)

Introduction
The system service mode is the Service Diagnostic System (SDS) as available on the PRISMAsync
controller.
The SDS is used by the FST to configure, diagnose, backup and restore settings, for the print
engine, accessories and PRISMAsync controller.

System service mode (PRISMAsync service mode)

[2] Service Diagnostic System

1. Service Copy Mode

Chapter 4 - Using the PRISMAsync 35

PRISMAsync V3.2
System service mode (PRISMAsync service mode)

This button is used to temporarily switch to Normal mode. In this mode printing and scanning
is possible. You can re-enter SDS without the need of the PIN.

NOTE
Printing must be stopped before re-entering Service mode

2. Leave Service Mode

[3] Leave Service Mode

• Leave Service Mode: leaves the service mode and switch to the Normal User Mode. This is
used to temporarily leave Service Mode.
• End of service visit: leaves the service mode and the error analysis tab is cleared and an
entry in the data dump file is created before returning to the Normal User Mode.
3. Engine Service

The [Engine service] button is used enter the print engine service mode. All service
functionality is available.

NOTE
The <Updater> button is not supported in this screen and therefor the result is unpredictable.
The function of the other buttons is described in the service manual of the engine.

4. Firmware Upgrade
With this button you can start the upgrade procedure of the firmware of the copier.
A USB-stick containing the firmware should be available.
The upgrade is done from this USB-stick and not via the SST-tool. See the Service Manual of
the copier for detailed instructions.
5. Engine Reports
In the service mode a sorted list of all durables and periodically replaceable parts of the
engine and accessories can be generated and displayed on the LUI. The list is sorted by

36 Chapter 4 - Using the PRISMAsync

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 System service mode (PRISMAsync service mode)

lifetime. Doing so is the easiest way for the Field Service Technician to get an overview of the
status of all parts. For a more detailed description see the appendix
6. External Finishers
If there are External finishers connected to the copier then you have to set parameters to
make the connection work properly.
For a description of these parameters see the Service Manual of the copier.
7. Backup
Make a backup of the PRISMAsync settings. Insert a USB-stick into the USB-port on the
operator panel. The system will point to this stick. After accepting the pathname the settings
are written to this USB stick. The filename will contain the time of the backup. Always
perform the backup, before servicing the PRISMAsync.
8. Restore
Restore the settings that were written on the USB-stick during a backup procedure. Insert the
USB-stick into the USB-port on the operator panel. The system will ask for a filename.
After selecting the correct file, the settings are restored to the PRISMAsync. When restoring is
ready the PRISMAsync will reboot automatically.
9. Customer Specific Solutions
For some customers it is possible that specific solutions for their system are made.
In this screen you can disable or enable these solutions.
10. POC Configuration
In the POC configuration screen you can determine which Key Operator (Printer Operator
Care) actions the customer is allowed to do with respect to the High Capacity Stacker F1.
If it is enabled then a wizard will show up guiding the customer through the actions.
11. Error Analysis
An overview of the most recent errors is presented on the screen.
12. POC history
The most recent Key Operator Maintenance actions are presented on the screen
13. Modifications
An overview of the modifications on the system is presented on the screen. You can view/
register modifications for the copier, the scanner and the PRISMAsync controller.

Chapter 4 - Using the PRISMAsync 37

PRISMAsync V3.2
Engine service mode (during printing)

Engine service mode (during printing)

Introduction
In the PRISMAsync service mode it is not possible to enter Engine Service mode during printing.
To make it possible to enter the Engine Service mode for monitoring and analysis during printing
a dialogue is introduced.

NOTE
The Engine Service mode (during printing) is only accessible via the [Maintenance] tab in normal
user mode.

Engine Service mode

NOTE
The illustrations below should be used as a reference and might differ from the actual content
displayed on the user interface.

The engine service mode is for monitoring and analysis only. This mode can be used during
printing.
1. Select [Engine Service] to enter the engine service mode during a print run.

38 Chapter 4 - Using the PRISMAsync

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 Engine service mode (during printing)

NOTE
This service mode is only for diagnostic and monitor purposes.
Do not change any settings in the Engine Service mode, changing settings could lead to
unpredictable machine behaviour.

2. From the engine service mode select [Switch to normal UI] to switch to normal user interface.

3. From the normal user interface select [Go to the service mode] to switch back to engine
service (during printing).

4. The coloured bar on the Dashboard in the normal user interface indicates the engine service
mode during printing is still active

Chapter 4 - Using the PRISMAsync 39

PRISMAsync V3.2
Engine service mode (during printing)

5. To leave the engine service mode and return to the normal user mode, select [Leave Service
Mode].

40 Chapter 4 - Using the PRISMAsync

PRISMAsync V3.2
 Colour adjustments

Colour adjustments
In the [System] tab there is a dedicated section called [Colour adjustments] in which colour
aspects can be adjusted. In this section you can perform the Colour calibrations and edit the
CMYK curves.

Calibrations
Due to external environmental circumstances, like temperature and humidity, consumables and
print quality change over time. These changes effect the colour quality of the printed documents.
Although the printer performs automatic adjustments on a regular basis, you are advised to
calibrate the printer configuration regularly. The calibration procedure consists of 3 steps. Always
perform these steps in the given order.
• Shading correction
The Shading correction procedure corrects slight density unevenness from front to back across
an image drum. After measuring a test print the power of the laser beam is automatically
adjusted across a laser scan line. The Shading correction assures consistent colour planes over
the whole print.
• Auto gradation adjustment
The Auto gradation adjustment procedure is a precise calibration of the gradation, density and
colour settings of the printer. A test print is used to scan and to correct the irregularities
automatically. In this part you can choose between:
1. Full adjustment
This option does the auto gradation adjustment by printing sheets and measuring them,
either automatically or via the glass platen.
2. Quick adjustment
The measurement is done without printing any paper but is considered to be less accurate
than the Full adjustment. We advise not to use this adjustment.
This calibration can be done for all paper types (normal, heavy, extra heavy) in one step or
for each paper type individually. This can be selected in the Settings Editor.
• Media family calibration
The Media family is a group of media that uses the same output profile. The controller
provides by default the media families coated and uncoated. An expert can create a new media
family for a specific group of media. A media family refers to 1 colour profile per halftone:
'Normal', 'Fine' and 'Error diffusion'. The controller has to be calibrated for each media family
and halftone.
The shading correction and media family calibration are executed by using an I1 photo
spectrometer. The PRISMAsync supports both UV- and non-UV meters.
The customer can set some parameters regarding the engine calibration. These settings are:

[4] Set calibration settings

Chapter 4 - Using the PRISMAsync 41

PRISMAsync V3.2
Colour adjustments

• Shading correction timer

When the shading correction timer is enabled, the system indicates that a shading correction
adjustment is required. The indication displays at the beginning of the last day of the time
interval. To disable the shading correction timer set the time interval to zero days. (Default: 1
Day)
• Auto gradation adjustment level
Set the preferred Auto gradation adjustment level. You can set it to apply the auto gradation to
all paper types or to a specific paper type group. (Default: Standard(Same for all paper types))
• Auto gradation adjustment
You can set which method you want to use for Auto gradation adjustment.
Possibilities are Automatic (using the internal sensor) or Scanner (using the glass plate).
(Default: Automatic)
• Auto gradation adjustment number of sheets
Number of copies of each gradation adjustment chart. Only the last copy of each gradation
adjustment chart should be measured. (Value: 1 to 5, Default:1)
• Auto gradation adjustment timer for normal media
When the auto gradation adjustment timer is enabled, the system automatically requests an
auto gradation adjustment at the beginning of the last day of the time interval. Set the time
interval to zero days to disable the auto gradation adjustment timer. (Default: 1 Day)
• Auto gradation adjustment timer for heavy media
When the auto gradation adjustment timer is enabled, the system automatically requests an
auto gradation adjustment at the beginning of the last day of the time interval. Set the time
interval to zero days to disable the auto gradation adjustment timer. (Default: 1 Day)
• Auto gradation adjustment timer for extra heavy media
When the auto gradation adjustment timer is enabled, the system automatically requests an
auto gradation adjustment at the beginning of the last day of the time interval. Set the time
interval to zero days to disable the auto gradation adjustment timer. (Default: 1 Day)

[5] Calibration warning

In the Colour adjustment tab is displayed which calibration has to be executed as a result of
reaching the interval.

[6] Calibration Screen

42 Chapter 4 - Using the PRISMAsync

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 Colour adjustments

In the left part of the screen the calibration parts that are due are checked. By pressing the “Start
engine calibration routine” button these checked parts are executed. It is possible to (un)check
parts manually, thus overriding the current setting.
In the right part of the screen you can start the Media family calibration. In most cases this
calibration does not have to be done very often.

Edit CMYK curves

With this option you can adjust the CMYK curves per media family and halftone. The settings are
applied for all new jobs. It is also possible to edit the CMYK curve for a specific job. This can de
done in the properties field of the job. Other jobs will remain unaffected.
You can make adjustments separately for C, M, Y and K.

NOTE
When editing the CMYK curves on a system level (not in the properties of the job) you have to
do the adjustment for all halftones of the media family. Very often images and fonts are printed
with a different halftone. If you only change the curve for one halftone differences in colour will
occur between fonts and images.
This is not applicable for changing the curve on a job level.

Quick Auto gradation

The Auto gradation adjustment procedure is a precise calibration of the gradation, density and
colour settings of the printer.
The measurement is done without printing any paper but is considered to be less accurate than
the Full adjustment. We advise not to use this adjustment.

Reset engine calibration curves

It is possible to reset the actual calibration (shading) curves. In the dialogue you have to select the
curve to delete. After deletion you have to perform the calibration again to get the best image
quality.

Trapping presets editor

In-RIP trapping is implemented in the PRISMAsync. It is only applicable for the PDF print path
(APPE) in document printing mode (Not transaction). It is set on job level.
Trapping is a digital compensation for colour-to-colour mis-registration in the print engine. It
typically tries to reduce the white gaps resulting from this mis-registration.
Trapping can generate artificial edges between adjacent objects, so trapping should be used with
care.
Trapping in the PRISMAsync:

Procedure
1. Trapping control & editor on Operator panel
2. Trapping control in Automated Workflow
3. Trapping control in PRISMAprepare & PRISMAaccess
4. Using Adobe in-RIP trapping technology, editable trapping settings are in line with settings of
Adobe Creative Suite
5. Set of trap parameters can be saved as trap pre-set on Operator panel; default trap pre-set
delivered from factory for easy application

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PRISMAsync V3.2
Colour adjustments

6. Trap settings are shown on printed job ticket, colour configuration report & selectable for
information bar
7. Factory default: trapping disabled

[7] Trapping Preset Editor

NOTE
See the appendix for a description of the trapping presets.

44 Chapter 4 - Using the PRISMAsync

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 Media management

Media management
The PRISMAsync uses a [Media] catalogue in which all the possible media that are used, are
defined. Definition of these new paper types is done in the Settings Editor. On the Operator Panel
you can gain access to the catalogue via the [System] -> [Media] tab.

[8] Media management

Procedure
1. Skew and right-angle correction
Select a specific media that you want to adjust. Select the Skew Correction adjustment. A wizard
will start, guiding you through the adjustment.

[9] Skew correction

2. [Curl correction]
Select a specific media that you want to adjust. Select the Curl correction adjustment. A screen
will pop up in which you can enter the values.
Descriptive images tell you if these values need to be positive or negative.

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PRISMAsync V3.2
Media management

[10] Curl correction

3. [Registration]
Select a specific media that you want to adjust. Select the Registration correction adjustment.

[11] Registration correction

Result
1. Repeat the procedures for each paper type you want to adjust.
2. The calculated values can be checked in the Settings Editor.

46 Chapter 4 - Using the PRISMAsync

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 Operator maintenance

Operator maintenance
Trained operators are allowed to perform more complicated maintenance actions themselves
without the need of a service technician. For this an application exists, that is called Operator
Maintenance Application (Abbr. omapp). The operator can use a web browser to gain access to
the PRISMAsync omapp. From this web browser he can start different maintenance actions like
replacing and cleaning of parts. The application is password protected to avoid improper use.
Since the application is started from a remote PC you must be sure that the system is not in use,
so it is save to start the maintenance. For that reason the system has to be put in an Advanced
Operator Mode which can be done by the ‘Engine Maintenance’ button in the Maintenance Mode
section. Follow the steps below to use the Operator Maintenance Application:

Procedure
1. Select ‘Engine Maintenance’ out of the options. The following windows is displayed:

Fig. Operator maintenance screen 1

2. Click [Next]. After a few seconds the following screen is displayed

Fig. Operator maintenance screen 2

3. It is now save to start the omapp from a remote PC. Open a webbrowser and in the address bar
enter the ip-address or DNS-name of the printer followed by the word “omapp” (http://
systemname/omapp). Take care that this is case-sensitive.
4. On the PC the application will start. Enter the password for the application (default: 1836671).
5. When ready, log out from the application and close the web browser.
6. On the Operator Panel click [Next].
7. On the Operator Panel click [Finish] to exit the wizard for engine maintenance.

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Operator maintenance

48 Chapter 4 - Using the PRISMAsync

PRISMAsync V3.2
Chapter 5
Start, shutdown and restart the
system
Turn on the system

Turn on the system

You are advised to switch on the system in the following order.
1. The optional equipment (Paper and finishing modules)
2. The copier
3. The controller

NOTE
If you switch on the controller first, the omapp feature will not work!

Procedure
1. Turn on the optional equipment.
2. Put the main power switch on top of the main unit in the 'I' position.
3. If required, wait until the controller is ready.
4. Press the Sleep button (Moon) at the right-hand side of the operator panel.
If the controller was switched off completely press the on/off button on the controller.

NOTE
The controller needs some time to start up. In the beginning the screen will be black. Please be
patient until the splash screen is displayed.

NOTE
In some cases the system needs to reboot the engine (max. 2x) to reach the correct start-up
situation.

50 Chapter 5 - Start, shutdown and restart the system

PRISMAsync V3.2
 Turn off the system

Turn off the system

Turn off the system
NOTE
Leave the power switch of the main unit in the 'I' position. When you shut down, the power
switch will automatically switch to the 'O' position.
If you switch off the power of the copier, the PRISMAsync will generate the error 11506.

Procedure
1. Touch [System] -> [Setup] -> [Shut down system].
The operator panel displays the message 'Are you sure you want to shut down?'.
2. Touch [Yes].
A message indicates when the shut down will begin. The shut down can take a maximum of 60
minutes.

NOTE
Using the [Shut down now] option can damage the printer. Use the [Shut down now] option
only to turn the printer off and on within 10 minutes.

3. Turn off the optional equipment.

Chapter 5 - Start, shutdown and restart the system 51

PRISMAsync V3.2
Restart the system

Restart the system

You can restart the system via the Settings Editor or via the operator panel. In both cases only the
PRISMAsync will be restarted.

To restart the system via the Settings Editor

1. Open the Settings Editor (on a PC).
2. Go to [Support] -> [Troubleshooting]
3. Select [Restart the system].

To restart the system via the operator panel

1. Touch [System] -> [Setup] -> [Shut down system].
The operator panel displays the message 'Are you sure you want to shut down?'.
2. Touch [Restart].

NOTE
In some cases the system needs to reboot the engine (max. 2x) to reach the correct start-up
situation.

52 Chapter 5 - Start, shutdown and restart the system

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 Restart the copier only

Restart the copier only

After the copier is switched off using the power switch an errorcode (11506 Connection lost) will
occur. The PRISMAsync has to be restarted to resolve this error.
To reduce the time necessary to restart the PRISMAsync in such a case, two situations are
described below to restart the copier only.

Restart copier in Service Mode

1. In Service Mode, switch off the copier. The following screen will be displayed:

[12] Error 11506 in Service Screen

In the bar the error code 11506 is shown and the message "Press moonbutton to continue" is
displayed.
2. Press the [Sleep] button.
• After this the error will be reset. If you do not press this button and you will switch to
normal user mode the error screen will be displayed.
3. The Service screen will not function now because the copier is off. You might get the
following screen.

[13] Service Screen when copier is off

4. Switch on the copier. After a few seconds the buttons will turn green again.

Restart copier in Normal Mode

1. In Normal mode switch off the copier with the power switch. The following screen will
appear.

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Restart the copier only

[14] Error 11506 in Normal mode

2. Press [Go to the service mode]

3. The next screen will appear.

[15] 11506 in Service screen and engine off

4. Press the [Sleep] button to reset the error.

5. From this point on you have the same situation as previously described (Restart copier in
Service Mode).

NOTE
In some cases the system needs to reboot the engine (max. 2x) to reach the correct start-up
situation.

54 Chapter 5 - Start, shutdown and restart the system

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 Restart copier after error in copier

Restart copier after error in copier

It is possible to restart the copier without restarting the PRISMAsync. This is useful if an error
occurred in the copier resulting in an E-code.
The customer has to follow the steps indicated at the left side of the screen.

Procedure
1. Switch all finishers and paper modules off.
2. Check if power cords are plugged in.
3. Wait at least 3 seconds
4. Switch all finishers and paper modules on
5. Press the [Sleep] button to restart the printer.

NOTE
The copier will restart without restarting the PRISMAsync.

NOTE
In some cases the system needs to reboot the engine (max. 2x) to reach the correct start-up
situation.

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Restart copier after error in copier

56 Chapter 5 - Start, shutdown and restart the system

PRISMAsync V3.2
Chapter 6
The Settings Editor
The Settings editor

The Settings editor

The Settings Editor is a web-based application and therefore accessible via an Internet browser.
The Settings Editor enables you to manage settings or to display information in the following
areas.
• [Media]
• [Colour]
• [Preferences]
• [Workflow]
• [Transaction Printing (only with IPDS-license)]
• [Configuration]
• [Support]

Accessing the Settings Editor

Before using the Settings Editor make sure that you have the following information:
• The IP-address or hostname of the controller
• The Service- or Key Operator password. (675756 resp. 13524)
There are 2 ways to get access to the Settings Editor:
• Via a remote PC connected to the client network
• Via a laptop directly connected to the PRISMAsync controller
Access via client network
To get access to the Settings Editor do the following:
• Be sure the PC and the PRISMAsync are connected to the client network
• On the PC open an Internet browser (eg. Microsoft Explorer)
• In the address bar, enter the IP-address or the Hostname of the PRISMAsync. As a result the
Settings Editor will open. It is now possible to make changes in the above listed areas.
Access via direct connection to PRISMAsync
Sometimes you can not access the Settings Editor via the client network. In this case it is better to
connect a PC/laptop directly to the PRISMAsync controller.
Follow these steps

Procedure
1. Disconnect the cross-over Ethernet cable from the copier and connect it to the Ethernet port on
your laptop.
2. Set the IP-address of your laptop to 134.188.254.21
3. Set the Subnet mask of your laptop to 255.255.255.0
4. On the laptop open an Internet browser (eg. Microsoft Explorer)
5. In the address bar, enter http://134.188.254.11
6. The Settings Editor will open in your Internet browser.

58 Chapter 6 - The Settings Editor

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 The Settings editor

[16] Fig. Settings Editor

NOTE
See the Settings Editor user manual for important printer adjustments for media.

Chapter 6 - The Settings Editor 59

PRISMAsync V3.2
The Settings editor

60 Chapter 6 - The Settings Editor

PRISMAsync V3.2
Chapter 7
Service procedures
Controller compatibility

Controller compatibility
Introduction
In general the PRISMAsync controller does not require regular service or maintenance. Use the
procedures in this chapter to inspect and/or replace major hardware components.

Hardware versions
There are multiple version of PRISMAsync controllers in the field numbered from V1 to V4 (Or
A4).
• Version 1 hardware
The initial version of the PRISMAsync controller.
• Version 2 hardware
This version has a new motherboard compared to Version 1.
• Version 3 hardware
Differences with the previous versions:
o New ErP compliant motherboard
o New PBA AUX control board. Old boards not supported anymore.
o NVIDIA GTS450 GPU Graphic Board not longer supported
o No DVD player
o There are 2 different sub-versions of this controller in the field. These have different GPU
boards installed:
--- Version 3 with N550GTX-TI GPU (1070006840)
--- Version 3 with GTX650 GPU (1070026100)
The N550GTX GPU will not be delivered anymore.
• Version 4 hardware
This version is also known as A4. Differences with the previous versions:
o More RAM-memory. This version has four memory modules of 4Gb on board.
o A new BIOS of the motherboard

Identification of controller version

You can identify the version of the controller on the outside by the following characteristics:
• Version 1 and Version 2 hardware
o DVD player
o No sticker at the bottom with the partnumber/codenumber
o Red Océ Tag mounted on the front

Fig. Océ Red Tag

Version 3 hardware
• No DVD player anymore

62 Chapter 7 - Service procedures

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 Controller compatibility

• On the sticker at the bottom of the controller the Océ partnumber/codenumber is printed
(1070006840 or 1070026100)
• Red Océ Tag mounted on the front
Version 4 hardware
• No DVD player present
• On the sticker at the bottom of the controller the Océ partnumber/codenumber is printed
(1070033079)
• PRISMAsync logo mounted on the front

Fig. PRISMAsync logo

• Standard delivered with pedestal (is service part and can be mounted on older versions too.)

Compatibility issues
When exchanging parts the technician has to be aware of the controller hardware version that is
concerned. In the following list the compatibility issues are mentioned.
• Controller hardware version 3 is only compatible with Version 2.x and 3.x system software.
• Controller hardware version 2 is compatible with Release 2 system software. This means that
you can upgrade the version 2 PRISMAsync hardware with Version 2 software.
• Automatic loading of DDI firmware depending on XPe or W7 platform.
• Old PBA AUX board from version 2 controller (1060111070) is not compatible with version 3 or
higher controller hardware. If you have to exchange the Base controller from a version 2
controller hardware with a higher version you also need a new PBA AUX control board.
• A new PBA AUX control board (1070005457) can be used in a version 2 controller hardware.
• Controller hardware version 4 is only compatible with Version 3 system software
• If you install Version 3 software on a version 3 controller hardware you will not have the same
performance as on a V4 controller hardware.
• 4GB memory modules are not supported for V1, V2 or V3 controllers hardware.
• 2 GB memory is not supported for V4 controller hardware.
• The Graphical board MSI- 550GTX (1060131773) is not supported on a V4 controller hardware .
In the table below you can find an overview of the compatibility.

Item Description V1 V2 V3 V4
V1.x V2.x V1.x V2.x V2.x V3.x
WinXP Win7 WinXP Win7 Win7 Win7 4

Chapter 7 - Service procedures 63

PRISMAsync V3.2
Controller compatibility

Item Description V1 V2 V3 V4
1060118890 CABLE, USB 2.0 v v v v v v
CT2-4P HDR-10P
0.3M.
1060069477 DATACABLE,RJ45- v v v v v v
RJ45 CRSVR SFTP
2.8M
1060130444 HARNESS,22W01 n/a n/a n/a n/a v v
1060099125 PBA,DDI IF BOARD v v v v v v
1060111070 PBAP,AUX_CON- v v v v - -
TROL
1070005457 PBAP,AUX_CON- v v v v v v
TROL
1060131771 VHE-CTRL-MB950 V2 v v v v n/a n/a
INDUSTRIAL CON-
TROLLER (GPU
1060115734 or
1060131773 inclu-
ded)
1070006840 VHE-CTRL-MB950 V3 n/a n/a n/a n/a v v
INDUSTRIAL CON- (1)
TROLLER (GPU
1060131773 inclu-
ded)
1070026100 VHE-CTRL-MB950 V3 n/a n/a n/a n/a V2.2 v
INDUSTRIAL CON- (1)
TROLLER (GPU
1070026086 inclu-
ded)
1070033079 VHE-CTRL-MB950 V4 n/a n/a n/a n/a n/a v
INDUSTRIAL CON-
TROLLER
1060120116 MEMORY MODULE v v v v v n/a
2GB DDR3
1070037688 4GB DDR3 DIMM, n/a n/a n/a n/a n/a v
SPARE PART
1070026086 GPU, SPARE PART - V2.2 - V2.2 V2.2 v
1060131773 MSI N550GTX-TI v v v v v -
PCI-E X16 GRAPHIC
BOARD
1060115734 NVIDIA GTS450 PCI- v v v v - -
E X16 GRAPHIC
BOARD
1060127337 USER INTERFACE v v v v v v
PANEL TYPE 4 4

64 Chapter 7 - Service procedures

PRISMAsync V3.2
 Controller compatibility

Item Description V1 V2 V3 V4
1070003522 USER INTERFACE v v v v v v
PANEL TYPE 4
1060118980 SIGNAL LAMP ASSY v v v v v v

V2.2 --> SW Version V2.x or higher is mandatory for hardware configuration sup-
port
v --> see release notes for performance limitation of specific features
(1)
- Not Supported

Chapter 7 - Service procedures 65

PRISMAsync V3.2
Hardware components overview

Hardware components overview

Introduction
The following chapters describe the servicing of the following components:
• Boards, cables
• DIMMs (memory modules)
• Fan
• Power supply
• Hard disk drive

Hardware component overview

1 Power connector 12 CPU cooler

2 On/Off switch 13 CMD connection copier
3 Not used 14 Graphics board (GPU)
4 Network connection 15 DDI Interface board
5 USB ports 16 AUX control board
6 Not Used 17 Attention light connection
7 UI panel (DVI) 18 Hard Disk Drives (250GB)
8 Data connections copier 19 DIMMs
9 UI panel 20 System fan
10 Power supply 21 Network card (IPDS)
11 Motherboard

NOTE
See the

66 Chapter 7 - Service procedures

PRISMAsync V3.2
 Access internal components

Access internal components

This section describes how to open the PRISMAsync controller and gain access to the internal
components.

Procedure
1. Shutdown the System.
If the system is in sleep mode then touch the On/Off button to shutdown the system. If the
system is not in sleep-mode then touch the [System] tab followed by the [Setup] tab. In this
screen touch the On/Off button. In the next screen touch [Shut down].
The system will shut down.

NOTE
Do not switch off the power button of the copier. It will switch off automatically.
You can also touch the [Sleep] button when the system is not in sleep mode.

2. Remove all cables from the back of the PRISMAsync controller.

If you have wrapped the cables then release the tie-wrap.
3. Remove the left side cover of the PRISMAsync controller.
To remove the side cover, remove the 3 screws at the right side on the back of the PRISMAsync
controller. Then shift the cover to the back to let it come off.
4. Open the cable ties attached to the middle bracket.
These ties are re-usable and are meant for keeping the cable bundles in place and to avoid them
from making contact with the fan.
5. Loosen the 2 spring screws to remove the middle bracket..
Rotate the bracket a little in counter clockwise direction to get it out of the PRISMAsync. Be
careful with the fixings that hold the PCB boards on their position.

[17] Remove the bracket from the PRISMAsync

Chapter 7 - Service procedures 67

PRISMAsync V3.2
Replace the GPU board

Replace the GPU board

NOTE
When servicing components of the PRISMAsync always wear a grounded strap around your
wrist, to avoid electrostatic discharge that will harm your equipment.

NOTE
It might be possible that you have to re-install the software of the PRISMAsync after exchanging
the GPU.

Step Action
1 Remove side cover and middle bracket.
• Follow the instructions as described in Access internal components on page 67
2 Unplug the power connector of the board.
3 Remove the screw of the metal PCI bracket.
• Use a small Philips screwdriver to remove the screw used to mount the bracket to
the backside of the PRISMAsync.
4 Firmly press the PCI-E lock-mechanism to unlock the board.
• The lock-mechanism is located at the bottom right side of the PCI-E connector on
the motherboard. Pressing it down will lift the board out of the connector.
5 Remove the board from the PRISMAsync.
6 Install the new board in the PCI-E connector.
• Firmly press the board in the PCI-E 1 connector (the upper). Check that the lock
mechanism is closed.
7 Fasten the graphic board.
• Fix the board with a single screw on the PCI bracket side with a Philips screwdriver.
8 Connect the power connector to the board.
9 Re-install middle bracket and the side cover.
• Make sure the fixing on the middle bracket is in position. It should fit exactly on the
GPU-board.

[18] Fixing of the PCI board 4

68 Chapter 7 - Service procedures

PRISMAsync V3.2
 Replace the GPU board

Step Action
10 Re-install software if necessary.
• Check if the old GPU board is the same as the new one. If not, it could be necessary
to reinstall system software needs to be re-installed because of a new driver that is
needed for this GPU.

Chapter 7 - Service procedures 69

PRISMAsync V3.2
Replace the DDI board

Replace the DDI board

The DDI board handles the interfacing between the copier and the PRISMAsync.
Only replace the board if you have checked the cables connected to the board.

NOTE
When servicing components of the PRISMAsync always wear a grounded strap around your
wrist, to avoid electrostatic discharge that will harm your equipment.

Step Action
1 Remove side cover and middle bracket.
Follow the instructions as described in Access internal components on page 67.
2 Unplug the power connector and internal connectors of the board.
3 Remove the screw of the metal PCI bracket.
Use a small Philips screwdriver to remove the screw used to mount the bracket to the
backside of the PRISMAsync.
4 Remove the PCI card from it’s slot Hold the PCI card by the two top corners. Pull it
straight out of the socket.
5 Take the board out of the PRISMAsync.
6 Unpack the new board.
7 Place the board in the PCI-E connector.
Firmly press the board in the PCI-E connector. Use the PCI-E 3 port.
8 Fix the DDI board.
Fix the board with a single screw on the PCI bracket side with a Philips screwdriver.
9 Plug the internal connectors to the board.
10 Re-install middle bracket and side cover. Take care that the fixing on the middle
bracket is in position. It should fit exactly on the DDI-board.

70 Chapter 7 - Service procedures

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 Replace the AUX control board

Replace the AUX control board

The AUX control board supplies power to the operator panel and controls the Operator Attention
Light.

NOTE
When servicing components of the PRISMAsync always wear a grounded strap around your
wrist, to avoid electrostatic discharge that will harm your equipment.

Step Action
1 Remove side cover and middle bracket.
• Follow the instructions as described inAccess internal components on page 67.
2 Disconnect the power connector and internal connectors of the board.
3 Remove the screw of the metal PCI bracket.
• Use a small Philips screwdriver to remove the screw used to mount the bracket to
the backside of the PRISMAsync
4 Remove the PCI card from it’s slot
• Hold the PCI card by the two top corners. Pull it straight out of the socket.
5 Remove the board from the PRISMAsync.
6 Unpack the new board.
7 Connect the USB-wire connector
• The USB wire connector (white side) must be connected to the Auxiliary Board. Be-
cause of the space between Board and controller box, it’s advised to do this before
inserting the board into the PCI connector.

[19] AUX board USB connector

• Connect the other side of the connector to the nearest available USB pin header of
the motherboard.

[20] AUX to Motherboard USB connector

8 Install the board into the PCI slot.

• Firmly press the board in the PCI connector. Use the PCI 4 port. It is the lowest PCI
connector on the Motherboard. 4

Chapter 7 - Service procedures 71

PRISMAsync V3.2
Replace the AUX control board

Step Action
9 Fasten the AUX control board.
• Fix the board with a single screw on the PCI bracket side with a Philips screwdriver
10 Connect the internal connectors to the board.
• See Access internal components on page 67
11 Re-install middle bracket and side cover.
• Make sure the fixing on the middle bracket is in position. It should fit exactly on the
AUX control board.

72 Chapter 7 - Service procedures

PRISMAsync V3.2
 Replace the DDR3 modules

Replace the DDR3 modules

The MB950 board supports four DDR3 memory socket for a maximum total memory of 16GB of
the DDR3 DIMM memory type.
The PRISMAsync is equipped with 4x4GB DIMM (total memory size 16GB).

NOTE
When servicing components of the PRISMAsync always wear a grounded strap around your
wrist, to avoid electrostatic discharge that will harm your equipment.

Step Action
1 Remove side cover and middle bracket.
• Follow the instructions as described in Access internal components on page 67.
2 Open the clips by pressing them outward.
• Firmly press on the clips on the left and the right side of the connector. The DDR3
module will be lifted out of the connector.
3 Align the DDR3 module with memory slot.
4 Install the DDR3 module in memory slot
• Gently push the DDR3 module in an upright position until the clips of the slot
close, to hold the DDR3 module in place when the DDR3 module touches the bot-
tom of the slot.

[22] Inserting DDR3 module

[21] Removing DDR3 module

5 Re-install middle bracket and side cover.

Chapter 7 - Service procedures 73

PRISMAsync V3.2
Replace the Hard Disk Drives

Replace the Hard Disk Drives

The PRISMAsync is equipped with 3 x 250GB 3.5” SATA II HDD @ 7200rpm Hard Disk Drives. One
of the drives is used for the System software. The other 2 drives are for data. Please check the
table below for connections and purpose.

NOTE
When servicing components of the PRISMAsync always wear a grounded strap around your
wrist, to avoid electrostatic discharge that will harm your equipment.

HDD # (position) Connector Purpose

0 (top) SATA J18 System disk
1 (middle) SATA J24 Data
2 (bottom) SATA J16 Data

NOTE
• After replacement of the HDDs you will have to re-install the system software.
• Always exchange all 3 drives at once.
• The 2 data drives are Raid0 configured. This means that if 1 disk has crashed, all the data will
be lost.

Step Action
1 Remove side cover.
• Follow the instructions as described in Access internal components on page 67.
2 Disconnect the connectors.
• Unplug the power and the SATA connectors on the HDD.
3 Remove the 2 screws on the front side.
4 Slide the HDD outward.
5 Insert the new HDD until it clicks into position.
6 Fasten the HDD with the 2 screws
7 Connect the connectors.
• Plug the power and the SATA connector on the HDD.
8 Repeat steps 2 thru 7 for the other 2 HDDs
9 Re-install middle bracket and side cover.
10 Re-install the system software.
• See Re-installation of the system software on page 100 .

74 Chapter 7 - Service procedures

PRISMAsync V3.2
 Install/Replace the Ethernet board

Install/Replace the Ethernet board

The extra Ethernet board (Intel PRO/1000 GT Desktop Adapter) is needed when IPDS functionality
is enabled (Extra license). The board is needed for the Codishell tool to analyse IPDS-problems. It
can also be used to connect the laptop to the PRISMAsync.

NOTE
When servicing components of the PRISMAsync always wear a grounded strap around your
wrist, to avoid electrostatic discharge that will harm your equipment.

Step Action
1 Remove side cover and middle bracket.
• Follow the instructions as described in Access internal components on page 67.
2 Unpack the new board.
3 Remove the fifth metal bracket (starting from the CPU).
• Use a Philips screwdriver to remove the bracket..
4 Place the board in the PCI connector.
• Firmly press the board in the PCI connector.

NOTE
Make sure to use the indicated slot.

5 Fasten the Ethernet board.

• Fasten the board with a single screw on the PCI bracket side with a Philips screw-
driver.
6 Re-install middle bracket and side cover.
• Make sure the fixing on the middle bracket is in position. It should fit exactly on the
Ethernet board.
7 Re-install system software
• If the Ethernet board is installed for the first time (no replacement) there will be no
driver installed for it. Therefore you have to re-install the PRISMAsync software.

Chapter 7 - Service procedures 75

PRISMAsync V3.2
Replace the Base controller

Replace the Base controller

If it is clear that an error can only be solved by replacing the motherboard a new base controller
can be ordered as a service part. This controller has all the hardware in it without the extra
boards that are added to make it a PRISMAsync controller (DDI board, AUX Control Board,
Ethernet Board, 22W1 Harness).

NOTE
When servicing components of the PRISMAsync always wear a grounded strap around your
wrist, to avoid electrostatic discharge that will harm your equipment.

Perform the following actions to exchange the controller:

Step Action
1 Remove side cover and middle bracket.
• Follow the instructions as described in Access internal components on page 67.
2 Remove extra boards
• Remove the following boards:
• DDI board (See: Replace the DDI board on page 70 )
• AUX Control board (See: Replace the AUX control board on page 71 )
Check if you need a newer version of the AUX control board. (See conditions
above) If so, you do not have to remove the board.
• Additional Ethernet board (IPDS) (See: Install/Replace the Ethernet board on
page 75)
• (Optional) HDDs. (See: Replace the Hard Disk Drives on page 74 )
If HDDs are still working you can exchange the hard disks. In this case all set-
tings and jobs will be saved and no new system software installation is nee-
ded.
3 Remove harness 22W01
4 Remove the connections at the backside of the PRISMAsync
5 Unpack the base controller
6 Remove side cover and middle bracket.
• Follow the instructions as described in Access internal components on page 67 .
7 Insert previously removed boards
• Insert the following boards:
• DDI board (See: Replace the DDI board on page 70 )
• AUX Control board (See: Replace the AUX control board on page 71 )
Re-use the old board if possible, otherwise insert the new board. Be aware
that you have to connect the 22W01 harness too.
• Additional Ethernet board (IPDS) (See: Install/Replace the Ethernet board on
page 75 )
• (Optional) HDDs.
(See: Replace the Hard Disk Drives on page 74 ) See conditions above if it is
possible to re-use the HDDs.
8 Connect Harness 22W01
• See Connect Harness 22W01 on page 78
9 Re-install middle bracket and side cover.
• Take care that the fixing on the middle bracket is in position. It should fit exactly on
the boards. 4

76 Chapter 7 - Service procedures

PRISMAsync V3.2
 Replace the Base controller

Step Action
10 Install the supports/pedestals
• See: Install the PRISMAsync supports/pedestals on page 18
11 Connect the cables at the backside of the controller
• See:Connect the PRISMAsync on page 19
12 Install old HDDs
• If you have removed the HDDs from the defect controller you can mount them in
the new controller. First remove the HDDs that are in the new controller. Be aware
that you mount the disks on the same position as they were mounted inn the defect
controller. See also “Hard Disk Drives”.
13 Install system software
• In case that the hard disks were not exchanged, you have to install the latest PRIS-
MAsync software.
14 Restore a backup
• If you have a backup of the system before it crashed you can restore it now. All set-
tings will be restored except the licenses because they belong to the “old” control-
ler.
15 Re-host and install licenses
• Since the MAC-address of the PRISMAsync controller has changed it is necessary
to re-host the licences. Please contact your local service organization for the new
licenses.

Chapter 7 - Service procedures 77

PRISMAsync V3.2
Connect Harness 22W01

Connect Harness 22W01

NOTE
When servicing components of the PRISMAsync always wear a grounded strap around your
wrist, to avoid electrostatic discharge that will harm your equipment.

Illustration

[23] Harness 22W01

Step Action
1 Be sure the AUX control board is mounted correctly in the PRISMAsync
•

[24] Connected AUX control board 4

78 Chapter 7 - Service procedures

PRISMAsync V3.2
 Connect Harness 22W01

Step Action
2 Connect the harness to the AUX control board
•

[25] Connect harness to AUX board

1. Connect harness 22W1 to the AUX board.

2. Connect standby power supply connector to the AUX board.
3 Disconnect the On/Off motherboard cable
•

[26] Disconnect On/Off Motherboard cable

Chapter 7 - Service procedures 79

PRISMAsync V3.2
Connect Harness 22W01

Step Action
4 Connect the harness 22W01 to On/Off connectors
•

[27] Connect harness to On/Off connectors

5 Fasten the harness

• Fasten the harness 22W01 with the bundle holder. Make sure no cables or connec-
tors can touch the fan.

[28] Fasten harness

80 Chapter 7 - Service procedures

PRISMAsync V3.2
Chapter 8
Firmware upgrades via
PRISMAsync
Firmware upgrade of Engine and Accessories

Firmware upgrade of Engine and Accessories

Introduction
This topic describes the firmware upgrade of engine and accessories by a FST.
The firmware files should be stored on a USB stick created with the Service Support Tool (SST)

NOTE
Firmware upgrade via direct connection between laptop (SST) and engine is not supported for
the imagePRESS C7010VPS series.

Before you begin

• Make sure to have the following tools at your disposal:
• 1 USB key for Printer firmware (FAT32 formatted)
• SST (Service Support Tool) version 4.72EK or higher
• Create a Canon Firmware USB installation key by using the SST-Tool.
• Print the PRISMAsync configuration report, colour configuration report and the printer P_PRINT
(Service Mode).

Firmware upgrade of engine and accessories from USB

NOTE
Please follow the steps in the exact order as described below. Any changes in the order might
give unpredictable results

Enter Service Mode

step Action additional Info

1 NOTE
Make sure the engine and al
accessories are switched on.

Go to service mode
When the splash-screen is shown, press
the [go to service mode] button.

2 Logon to service mode

In the next screen, enter the Service
Password.

Start upgrade procedure

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 Firmware upgrade of Engine and Accessories

step Action additional Info

1 Firmware upgrade
Select [Firmware Upgrade].

2 Insert USB key with printer and options

firmware in the PRISMAsync
3 Firmware upgrade
1. Select the correct firmware to install
(iPC7010S)
2. Press 'Upgrade' to start the upgrade
process.

IMPORTANT
Do not switch off the PRISMA-
sync and the printer during the
installation process.

4 Firmware upgrade; validation

As a first step a validation of the firm-
ware will take place.

Chapter 8 - Firmware upgrades via PRISMAsync 83

PRISMAsync V3.2
Firmware upgrade of Engine and Accessories

step Action additional Info

5 Firmware upgrade; copy to HDD
After the validation the software is cop-
ied to the printer.

6 Firmware upgrade; Reboot

After all files are copied the engine will
reboot.

7 Firmware upgrade; Programming

The firmware files will be installed.

NOTE
If your system does NOT have
a READER attached you might
get an error message in the
feedback screen. You can ig-
nore the message. The instal-
lation will continue without
any problems.

10 Switch off and on the printer

When the process is completed a screen
is displayed prompting you to switch the
printer off and on again.
Take the following steps:
1. Restart the printer
Switch off the printer with the
power switch
Switch off all accessories (finish-
ing, paper-decks etc.)
Switch on all accessories
Switch on the printer with the
power switch
2. Select [OK]
11 Leave firmware upgrade mode
Press [Close] to leave the firmware Up-
grade mode. 4

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 Firmware upgrade of Engine and Accessories

step Action additional Info

12 Remove USB key with Printer firmware The duration of the printer upgrade procedure
depends on the configuration that is installed.
Example: Main Engine, POD Deck, Finisher
AJ2 and 3 knife trimmer will take approx. 45
minutes.
If a HCS-F1/G1 is connected the additional
time will be approx. 30 minutes.

Check the versions

step Action additional Info

1 Print configuration pages: Compare the configuration report and the P-
• PRISMAsync configuration report Print with the version list as stated in the serv-
• PRISMAsync color configuration re- ice bulletin and release notes.
port
• Printer: P-Print
NOTE
Explicitly check the SORTER ver-
sion. If the version does not corre-
spond, make a USB key with the
SORTER package only and do an in-
stallation again. There is no need to
go to Safe Download Mode now.

Example

Additional information
For additional information see Firmware upgrade additional information on page 92

Chapter 8 - Firmware upgrades via PRISMAsync 85

PRISMAsync V3.2
Firmware upgrade of Engine and Accessories (safe download mode)

Firmware upgrade of Engine and Accessories (safe

download mode)
Introduction
This topic describes the firmware upgrade of engine and accessories by a FST in safe download
mode.
The firmware files should be stored on a USB stick created with the Service Support Tool (SST)

Before you begin

• Make sure to have the following tools at your disposal:
• 1 USB key for Printer firmware (FAT32 formatted)
• SST (Service Support Tool) version 4.72EK or higher
• Create a Canon Firmware USB installation key by using the SST-Tool.
• Print the PRISMAsync configuration report, colour configuration report and the printer P_PRINT
(Service Mode).

Firmware upgrade of engine and accessories from USB

NOTE
This firmware update is done in Safe Download Mode to guaranty the data transfer between
PRISMAsync controller and the print engine.
Please follow the steps in the exact order as described below. Any changes in the order might
give unpredictable results

Set up the system to enable upgrade

step Action additional Info

1 Shutdown system IMPORTANT
Shut down the system with the [Sleep] Do not use 'Forced shutdown' be-
button. cause the printer will stay off for a
Select [Shutdown] and then [Shutdown]. long time. The 'Forced shutdown'
The complete system will shut down, in- procedure might harm your system.
cluding the printer. (If it was on)

Switch engine to Safe Download Mode

step Action additional Info

1 Locate DIP switch panel
On the backside of the printer, open the
DIP switch panel.

86 Chapter 8 - Firmware upgrades via PRISMAsync

PRISMAsync V3.2
 Firmware upgrade of Engine and Accessories (safe download mode)

step Action additional Info

2 Set DIP switches
Set the printer in Safe Download Mode
by setting switch SW1 to 'ON' (Upper
position)

3 Switch on PRISMAsync
Switch on the PRISMAsync with the
[Sleep] button.

NOTE
Do NOT switch on the printer.

Enter Service Mode

step Action additional Info

1 Go to service mode
When the splash-screen is shown, press
the [go to service mode] button.

2 Logon to service mode

In the next screen, enter the Service
Password.

Chapter 8 - Firmware upgrades via PRISMAsync 87

PRISMAsync V3.2
Firmware upgrade of Engine and Accessories (safe download mode)

step Action additional Info

3 Service screen
Wait until the 'Service Screen' is dis-
played.
The 3 blocks on the left are greyed-out,
meaning there is no connection with the
printer.

Start upgrade procedure

step Action additional Info

1 Switch on the printer
Switch on the engine with the power-
switch. When the connection between
the printer and the PRISMAsync is es-
tablished, the 3 blocks will become
green.

NOTE
Be sure to switch on the print-
er within 2 minutes after
switching on the PRISMAsync.

2 Firmware upgrade
Select [Firmware Upgrade].

3 Insert USB key with printer and options

firmware in the PRISMAsync
4 Firmware upgrade
1. Select the correct firmware to install
(iPC7010S)
2. Press 'Upgrade' to start the upgrade
process.

IMPORTANT
Do not switch off the PRISMA-
sync and the printer during the
installation process.
4

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PRISMAsync V3.2
 Firmware upgrade of Engine and Accessories (safe download mode)

step Action additional Info

5 Firmware upgrade; validation
As a first step a validation of the firm-
ware will take place.

6 Firmware upgrade; copy to HDD

After the validation the software is cop-
ied to the printer.

7 Normal download mode

As soon as all the software is copied, a
screen is displayed telling you to reset
the DIP switch.

8 Switch to Normal download mode

On the backside of the printer, Set the
DIP switch SW1 to 'OFF' (Lower posi-
tion).

Chapter 8 - Firmware upgrades via PRISMAsync 89

PRISMAsync V3.2
Firmware upgrade of Engine and Accessories (safe download mode)

step Action additional Info

9 NOTE
If your system does NOT have
a READER attached you might
get an error message in the
feedback screen. You can ig-
nore the message. The instal-
lation will continue without
any problems.

Reboot to start installation

Press 'OK' to reboot the printer and to
continue with the upgrade.
After pressing 'OK' the printer will re-
boot and start installing firmware pack-
ages.
10 Switch off and on the printer
When the process is completed a screen
is displayed prompting you to switch the
printer off and on again.
Take the following steps:
1. Restart the printer
Switch off the printer with the
power switch
Switch off all accessories (finish-
ing, paper-decks etc.)
Switch on all accessories
Switch on the printer with the
power switch
2. Select [OK]
11 Leave firmware upgrade mode
Press [Close] to leave the firmware Up-
grade mode.
12 Remove USB key with Printer firmware The duration of the printer upgrade procedure
depends on the configuration that is installed.
Example: Main Engine, POD Deck, Finisher
AJ2 and 3 knife trimmer will take approx. 45
minutes.
If a HCS-F1/G1 is connected the additional
time will be approx. 30 minutes.

Check the versions

90 Chapter 8 - Firmware upgrades via PRISMAsync

PRISMAsync V3.2
 Firmware upgrade of Engine and Accessories (safe download mode)

step Action additional Info

1 Print configuration pages: Compare the configuration report and the P-
• PRISMAsync configuration report Print with the version list as stated in the serv-
• PRISMAsync color configuration re- ice bulletin and release notes.
port
• Printer: P-Print
NOTE
Explicitly check the SORTER ver-
sion. If the version does not corre-
spond, make a USB key with the
SORTER package only and do an in-
stallation again. There is no need to
go to Safe Download Mode now.

Example

Additional information
For additional information see Firmware upgrade additional information on page 92

Chapter 8 - Firmware upgrades via PRISMAsync 91

PRISMAsync V3.2
Firmware upgrade additional information

Firmware upgrade additional information

Additional information related to a firmware upgrade
Feedback:
The feedback shown combines the feedback of both the engine and PRISMAsync during the
firmware upgrade. The PRISMAsync (lines starting with PRISMAsync) will include information on
which files actually transferred to the engine and which files are skipped because of version is
present already or a module being non-present.
Version checking.
In order the system to operate correctly the engine and accessories and PRISMAsync must have
compatible firmware installed. Therefore version checking is executed by PRISMAsync controller.
• Each PRISMAsync version will contain a list with compatible engine and accessories firmware.
• PRISMAsync will check if the installed engine and accessories firmware level matches with the
actual installed PRISMAsync version.
• Version checking is executed when starting a connection with the engine in normal user mode.
In (safe) download mode version checking is not executed.
• If non matching firmware is found PRISMAsync will report this in the data-log. The data log
information can be viewed in service mode -> error analysis.

Information on screen
Information on screen Explanation
1. Button to select
a. Auto upgrade
b. Non auto upgrade
2. Button to start upgrade process.
3. Running process step
4. Detailed information by engine and or
PRISMAsync.
5. Via scroll bar text can be scrolled back.

PRISMAsync at beginning of a row:

Message generated by PRISMAsync.
Messages with e.g. DLM, EXT ….in front are
messages generated by engine.

PRISMAsync……. 4

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 Firmware upgrade additional information

Information on screen Explanation

The Blue bar is indicating the current process
step.
When upgrade is ready; no blue bar

This message is reported when for PRISMA-

sync an unknown version is present on the
USB key and copied to the engine.

PRISMAsync: Warning Copying unknown ver-

sion …… to engine
Engine is set to safe download mode.

Engine state: un-configured (in Blue bar)

DLM, Download mode version …..
This pop-up screen is indicating that a fault is
occurred.
Most likely the firmware of one of the accesso-
ries is not installed correctly.
Check for reason and take corrective actions.
Action required: Power off and on the engine.

NOTE
For imagePRESS C800 series the ac-
cessories are switched on and off by
the engine automatically.
Pop-up menu is requesting to shut down en-
gine and accessories and switch on engine and
accessories again. 4

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Firmware upgrade additional information

Information on screen Explanation

Engine reports an error when upgrading.
Check for reason and take corrective actions.
The scroll bar can be used to review the infor-
mation to find the applicable module.

EXT…. Version-up error

This screen is indicating that a module is not
programmed.
Not necessarily an error.
Possible case: module is not present.
The scroll bar can be used to review the infor-
mation to find the applicable module.
Check for reason and take corrective actions.

Fault detected with USB key.

File name or content is invalid.

For analysis the current upgrade policy can be

checked via PRISMAsync service mode -> Er-
ror analyses. The current policy is showed. Af-
ter each PRISMAsync the policy is checked
again.

NOTE
Only applicable for PRISMAsync for
imagePRESS C800 series.

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Chapter 9
System software
System software

System software
Introduction
At installation the Field Service Technician should always check if the required software (version,
release, level and patch) is installed on the PRISMAsync. The software is distributed as an .iso
image via FTP.
You will be informed about new software by means on an Service Information Bulletin. This
bulletin contains also a link to the FTP site.

Software version management

Number Name Incremented

V Version New functionality, new architecture or major redesign
R Release Improvement of product features, addition of new modules
L Level Group of consolidated bug fixes
P Patch Customer specific bug fix

The PRISMAsync is pre-installed with a system software version.

To check the software version:
1. Open the Settings Editor and browse to [Support] -> [About]. In the field [Version of the
printer main software] the version is given.
2. In the [System] section of the setup tab on the Operator panel, touch [Local key operator
settings]. In the section [About] you will find the version number.
In some cases it is necessary to re-install the system software:
• A newer version of the software is available.
If a new version of the software is available you can obtain this via your Service channel.
• The currently installed software seems to be corrupt.
If the current software reacts in an undefined way and it is obvious that there is no hardware
defect, re-installing the software might be a solution.
• After replacement of the HDDs.
If the HDDs drives have been replaced it is necessary to re-install the software.

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 Preparation of the USB-stick

Preparation of the USB-stick

For installation of the PRISMAsync software you need a pre-programmed USB-stick. This chapter
describes how to prepare the stick.

Before you begin

• a 16 GB USB-stick (available via the normal service channel)
• an image of the PRISMAsync software (available via ftp-site or your service channel)
• the USB creation tool called CreateUSB (available via ftp-site or your service channel or inside
the PRISMAsync iso-file).
• a laptop or pc with Windows Vista or Windows 7

Procedure
1. Check if .NET 4.5 is installed on the laptop.
If .NET 4.5 not installed please download and install the .NET 4.5 framework.
2. Insert USB key and start CreateUSB Tool.
1. Fill out the fields in the tool. Once the iso-file is selected the tool will check if a newer version
is available (in the image-file). If there is a new version available it will install this version and
overwrites the old one.
The following dialogue will appear:

3. Restart the Create USB Tool.

Restart the tool and make the settings as described below.

1. Installation media: Browse to the location where the media .iso-image is located.
2. Product: Select the applicable product
3. USB drive to use: Select the USB drive for writing the software to.
4. Legacy file system: Some antivirus software intervenes with the CreateUSB tool. To make
sure the USB-stick is created correctly enable the legacy file system.

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Preparation of the USB-stick

5. Select Start.
Check that you have the .NET 4.5 framework installed, and press OK if it is installed. Otherwise
Exit the CreateUSB tool and install the .NET 4.5 version. If you don't do this the tool will not work.

NOTE
If the message below appears make sure to download and install the .NET 4.5 framework. The
CreateUSB tool will not work without the .NET 4.5 framework.

4. Press OK to start the programming process.

Additional illustration needed.
1. After pressing OK the following window will pop-up.
Select “Yes” to store existing jobs and settings, and to restore them automatically after the
installation.

NOTE
The "keep existing jobs and settings after installation" setting is supported in version 3.2 and
higher.

After making the selection, the process will start and the iso-image is programmed to the
stick.
Please wait until the CreateUSB tool indicates that the USB-stick is ejected and the process is
ready
5. Remove the USB-stick from the PC.
The USB-stick is now ready for use. The name of the stick is OCEINSTALL

After you finish

Reuse a USB-stick after installation on page 99

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 Reuse an USB-stick after installation

Reuse an USB-stick after installation

Prepare a USB-stick for reuse
It is possible to re-use the USB-stick after an installation. You can check if a USB-stick is ready or
not. A USB stick that is ready for installation is called “OCEINSTALL”. When it is used, the name
is “USEDKEY”. Please take the following steps to re-use the stick for installation of the system
software.

Procedure
1. Put the USB-stick into a USB port of your computer.
2. Open the Explorer window.
3. Check if the name of the USB-stick is "USEDKEY" .
4. To prepare the USB-stick for reuse open the contents of the stick in your explorer. Double-click
the “ReUseKey.bat” file.

5. Check (in your explorer screen) if the name of the USB-stick has changed to "OCEINSTALL".
If the name did not change it might be needed that you remove the stick and insert it again.
6. Your USB-stick is now ready for a new installation.

NOTE
Be aware that the settings you selected at creation of the USB-stick (e.g. "keep existing jobs and
settings after installation") will be used after the stick is prepared for reuse.

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Re-installation of the system software

Re-installation of the system software

Tis topic describes the re-installation of the system software on the PRISMAsync controller

NOTE
The installation process takes approximately 30 minutes.

Before you begin

• A bootable USB-stick containing the system software.
Preparation of this USB-stick is described in Preparation of the USB-stick on page 97.

NOTE
If the USB-stick was created with the setting to "Keep existing jobs and settings after installation"
(default setting), it not necessary to create a backup and restore.
For safety reasons we advise to create a backup. When the controller or the hard disks have to
be exchanged you will lose all settings.

Before upgrading always print the configuration page so you have the Network-settings to your
disposal.

Procedure
NOTE
If the system software seems to be corrupt or the HD drives have been replaced it is not possible
to execute steps 1 and 2.
1. Print a configuration page
2. Create a backup of the settings and licenses
To create a backup do the following:
1. Insert a USB stick into the left side of the Operator panel.
It is not allowed to use the USB-stick with the system software on it. It will become unusable.
2. In the [System] section of the [Maintenance] tab on the Operator panel, touch [Go to service
mode].
3. In the first screen touch the [Backup] button. The system will detect the USB-stick and will ask
to confirm the location and filename. After confirmation, the settings are copied to the USB
stick.
4. Remove the USB-stick after the settings are copied.
3. Insert the USB-stick that contains the system software into a USB-port
Be sure to insert the USB-stick while the PRISMAsync is switched on. The Operating System has
to recognize the USB-stick.
4. Restart the PRISMAsync
On the Operator Panel touch the [Shutdown system] button in the Setup tab of the System
section. In the next window select [Restart].
The PRISMAsync will boot from the stick. This can take a few minutes because the system is
checking the contents of the USB-stick. A text will be displayed telling you that it is checking the
USB-stick. After some time the PRISMAsync will reboot again and the installation process will
start.
Status messages are displayed on the Operator panel. The PRISMAsync will reboot a few times
during installation.

NOTE
Do not switch off the controller during the installation process.

At the end of the process the PRISMAsync will switch off automatically. The total process will
take approx. 30 minutes.
After the PRISMAsync is switched off, remove the USB-stick.

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5. Switch on the PRISMAsync

Press the [Sleep] button to switch on the PRISMAsync. In case the "keep existing jobs and
settings after installation" was enabled during creation of the USB-stick an additional reboot after
restoring the jobs and settings will be executed.
NOTE
The "Restore the system settings and licenses" procedure is applicable when:
• The setting "Keep existing jobs and settings after installation" was NOT selected during
creation of the USB stick.
• The HDDs or controller has been replaced
6. Restore the system settings and licenses
To restore the settings and licenses do the following:
1. Insert the USB stick you used to backup the settings, into the left side of the Operator panel.
2. In the System section of the Maintenance tab on the Operator panel, touch [Go to service
mode].
See also Service mode in Maintenance and Service on page 31.
3. In the first screen touch the ´Restore’ button. The system will detect the USB stick and will ask
to confirm the location and filename. After confirmation, the settings are copied to the
PRISMAsync.
4. When all the settings are copied, the PRISMAsync will automatically reboot. When ready,
please remove the USB-stick. If you were not able to make a backup of the settings before
installation, please use the last backup file you have created.
7. If necessary install patches. (if applicable)
It is possible that there are patches belonging to the new installed system software. Install these
patches now. See next chapter.
8. Make a new backup of settings

NOTE
If you installed the software because the controller was exchanged you have to re-host the
license because the original license that was stored in the back-up is not valid.

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Installing patches

Installing patches
Sometimes a patch for the system software of the PRISMAsync will be released. This patch will
resolve 1 or more problems, but does not require a complete re-installation of the software.
The patch is released in an .EXE- or .MSU format (for Microsoft patch). Do not change the
filename of the patch, because it will become unusable.
There are 4 methods to install a patch:
• The patch resides on a PC/laptop. The upgrade is done via the Settings Editor.
• The patch resides on a USB stick. This stick is entered into the PRISMAsync and the upgrade is
done via the Operator Panel.
• The patch resides on a remote server. The patch is downloaded from the server and installed
on the controller via the Settings Editor. (License Remote Service needed)
• The patch resides on a remote server. The patch is downloaded from the server and installed
on the controller via the Operator Panel. (License Remote Service needed)

Install a patch from a PC via the Settings Editor

To install a patch from a PC via the Settings Editor take the following steps:
1. Be sure the patch is installed on your PC/laptop
2. Browse to the software upgrade section
In your web browser open the Settings Editor and browse to "Support -> Software". Select the
"Upload upgrade package 1" option. Depending on the new software version, sometimes 3
packages must be uploaded. It is recommended to finish and remove your jobs before you
perform the upgrade.
3. Select the location of the patch
In the next window browse to the location of the patch, and select "Upload".
4. Select “OK”
5. If needed repeat this for the other packages
6. Start the upgrade.
The packages are uploaded to the PRISMAsync but they are not installed yet.
Select "Start upgrade" in the Settings Editor. In the next window select "Start".
7. Select "OK"
A window will pop-up saying, you have to restart the controller after upgrade.
Press "OK" until the installation starts.
8. Restart the PRISMAsync and the copier

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 Installing patches

Install a patch with a USB stick via the Operator Panel

To install a patch with a USB stick via the Operator Panel take the following steps:
1. Copy the patch to a USB stick
2. Start the install patches procedure
On the Operator Panel in the System section of the Setup tab choose ‘Local key operator
settings’. In the next window choose ‘About -> Upgrade software (from USB)’. The system
will ask you for the location of the USB-stick and the filename.
3. Select the patch-file.
In the next window browse to the location were the EXE-file with the patch resides. Select the
file and select “Upgrade” on the Operator Panel.
4. Wait until the installation finishes.
When the installation has finished the message ‘Installation successful’ is shown.
5. Restart the PRISMAsync and the copier.

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Installing patches

Install (uninstall) a Windows patch via the Operator Panel

To install or uninstall a Windows a patch via the Operator Panel take the following steps:
1. Copy the patch to a USB stick
2. Start the install patches procedure
1. On the Operator Panel in the System section of the Setup tab choose ‘Local key operator
settings’.
2. Install Windows upgrade (or uninstall Windows upgrade)
3. Select the patch-file.
In the next window browse to the location were the .MSU-file with the patch resides. Select
the file and select “Install” on the Operator Panel.
4. Wait until the installation finishes.
When the installation has finished the message ‘Installation successful’ is shown.
5. Restart the PRISMAsync and the copier.

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 Installing a license

Installing a license
For a lot of the functionality to work, the PRISMAsync will need licenses. These licenses are
generated by the configuration centre, and delivered in a license-file. This license file has to be
uploaded to the PRISMAsync.
To install the licenses there are 2 possibilities:

Procedure
1. On the Operator panel
• Copy the license file to a [USB]-stick
• Insert the [USB]-stick into a [USB] port on the PRISMAsync. You can use any port, but for
convenience it is best to use the port on the operator panel.
• In the [System] section of the [Setup] tab choose [Local key operator settings].
• In the next window choose ‘Software licenses -> upload license’. The [System] will ask you for
the location of the [USB]-stick and the filename.
• Choose the correct file and touch [Start].
• When the file is uploaded, restart the PRISMAsync.
• Make a backup of the settings
2. In the Settings Editor
• Locate the license file on your PC
• On your PC open the Settings Editor (SeeThe Settings editor on page 58 ).
• Browse to [Support] -> [Software].
• Click ‘Upload license file’ (You will need the Key Operator or [System] Administrator
password).
• Browse to the License file on your PC.
• Start the upload of the license file.
• When the file is uploaded, restart the PRISMAsync and the copier.
• Make a backup of the settings

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Installing the printer driver

Installing the printer driver

After a release of new PRISMAsync software, most of the time a new printer driver is released.
This driver can be obtained in 2 ways:

Procedure
1. Via the support section on the Océ website.
Download the driver from the website and install it according to the standard installation
instruction of printer drivers of your Operating System
2. Download it via the Settings Editor.
It is possible to obtain the printer driver via the Settings Editor. Open a web browser and browse
to your system. Go to the tab [Support] > [Software]. Here you will find an item to download the
printer driver. You will need the Key operator PIN or System Administrator password for this.
After entering the PIN, a window will pop up, asking you to select the appropriate driver. Click on
the needed item. The driver will be downloaded to your system. Now you can install it according
to the standard installation instruction of printer drivers of your Operating System.

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 Configure the machine for the USA

Configure the machine for the USA

After installing the controller software the system is ready for use in all countries except for the
US and Japan. For use in the US the following additional steps need to be performed:

Procedure
1. In the Settings editor
• [Preferences]->[System settings]->[Regional settings]->Region->USA
• [Preferences]->[System settings]->[System of measurement]->[Imperial]
• [Preferences]> [Print job defaults]> [Separator sheet] > Letter 28 lb
• [Preferences]> [Print job defaults]> Front Cover > Letter 28 lb
• [Preferences]> [Print job defaults]> Back Cover > Letter 28 lb
• [Preferences]> [Print job defaults]> [Banner] > Letter 28 lb
• [Preferences]> [Print job defaults]> [Calibration media] > Tabloid 28 lb
• [Preferences]> [Print job defaults]> [Calibration media] [Heavy]> Tabloid 134 lb
• [Preferences]> [Print job defaults]> [Calibration media] [Extra heavy]> Tabloid 150 lb
• [Preferences]> PostScript> Media > Letter 28 lb
• [Preferences]>PDF>Media>Letter 28 lb
• Colour> Colour defaults> Device CMYK input profile> US Web Coated SWOP
• Colour> Colour defaults> Default media Family> uncoated US
• Colour> Colour presets> Photographic content> Device CMYK input profile> US Web Coated
SWOP
• Media> select* > edit> Media family> depending region**
* : All Uncoated Media
** :
- Use "Uncoated " media family for uncoated media in the EU
- Use "Uncoated US" media family for uncoated media in the US
- Use "Uncoated JP" media family for uncoated media in Japan
• For transaction printing US set media and Colour Management (IPDS #36 media / PCL #16
media)

NOTE
For optimization purposes:
- Use "Uncoated" media family in the US (or Japan) when the media is Mondi paper (or similar,
like Océ TopColor)
- Use "Uncoated US" media family in the EU (or Japan) when the media is Hammermill Color
Copy Digital paper (or similar)
- Use "Uncoated JP" media family in the US (or EU) when the media is GF-C081 paper (or
similar)

2. On the Operator panel

• Change the language on the Operator panel to English-US
3. On the application PC
• Change in the Control panel the regional setting to English-US
4. In the UPD Printer driver
• Printing [Preferences]->paper letter-28
5. Entering [media:] weights
When using “Imperial” as measurement system, then all media weights have to be entered
according to the following table.

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Configure the machine for the USA

[29] Fig: Table media weights

Media weights up to 161.78 grams/square meter must be entered in Bond and media with a
higher media weight must be entered as index.

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Chapter 10
Troubleshooting
Troubleshooting

Troubleshooting
The PRISMAsync is part of a copier/printer system. Problems with respect to the PRISMAsync are
always in one of these 3 areas:
• Inside the PRISMAsync,
• In the interface between the PRISMAsync and the copier,
• In the interface between the PRISMAsync and the networked computers.
This chapter does not try to describe the possible problems that exist in the networked computers
or the network itself.
The following paragraphs describe the checks you can perform to locate and resolve problems.
Always check the external and internal before replacing any components.

NOTE
If an error code is displayed on the operator panel, please check the list with error codes in Error
messages and conditions on page 118.
Check that the network of the customer is functioning. If this is not the case direct these
problems to the appropriate service department or the network administrator.
Check that the problems are not caused by trying to print a specific job. If other jobs are printed
correctly, then focus on the problematic job.

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 Check external connections

Check external connections

Before opening the PRISMAsync first check the external connections.
Check the following:

Procedure
1. Power cable is connected to the PRISMAsync and the wall outlet.
2. Power is present on the wall outlet.
3. Network cable is connected and status LED is blinking.
4. Crossover Ethernet cable (lower network port) is connected to the copier.
5. Crossover Ethernet cable and normal Ethernet cable (upper network port) are not exchanged.
6. Both data cables are connected correctly to PRISMAsync and copier.
7. USB cable to operator panel is connected.
8. DVI cable to operator panel is properly connected (Left DVI port).
9. 15-pin D-sub cable to operator panel is connected.
10. 9-pin D-sub cable to Operator attention light is connected
11. Cables in the backside of the Operator panel are connected (Remove the cover on the backside of
the operator panel).

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Checking internal components

Checking internal components

When checking the internal components the PRISMAsync has to be opened. See Access internal
components on page 67.

NOTE
Please follow standard Electro Static Discharge (ESD) precautions when handling electronic
components.

Check the following:

Procedure
1. No strange objects are inside the PRISMAsync.
2. Look for obvious loose boards. Reseat each board including DDR3 modules.
3. Look for obvious loose connectors. Reseat each connector firmly.
4. Be sure that HDDs are connected to the right SATA port. See Replace the Hard Disk Drives on
page 74

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 Comprehensive system inspection

Comprehensive system inspection

If none of the previous checks did help you might have to do a component by component
inspection. A comprehensive inspection allows you to verify that each hardware component is
properly installed and configured, and helps you avoid replacing expensive components
unnecessarily.

Component Actions
External connectors • See ‘Check external connections on page 111’
• Cables, cable connectors, and mating connectors appear undam-
aged.
Internal components • All replaceable parts are:
– Present
– Properly aligned
– Installed securely
– Installed on the appropriate site
– The correct part for the system
– Appear undamaged
• Chassis and contents have not been tampered with.
• Chassis does not contain any foreign objects.
Motherboard • Motherboard, including components and traces, appear undamaged,
and no foreign objects are evident
• CPU is present, well-seated, and appears undamaged.
• CPU cooling assembly is well-aligned and firmly attached.
• Each fan (including fan cable) is well-positioned (not upside down),
installed in the correct connector (CPU_FAN1), and appears undam-
aged.
• Boards required on the motherboard are present, well-seated, and in
the correct slots.
• Battery is installed.
DDR3 modules • Each DIMM is well-seated.
• Each DIMM is of the same brand and type.
• Each DIMM is seated in the correct port. Pairs DIMM1/DIMM3 and
DIMM2/DIMM4
PCI boards • Each board required is:
- Present
- Installed in the correct slot
- Well-seated
- Appears undamaged
• Required cables (if applicable) are
- Present
- Firmly connected in the correct connectors
- Appear undamaged 4

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Comprehensive system inspection

Component Actions
Power supply • The power supply required is:
- Present
- Correctly installed
- Appears undamaged
• Cable connectors are:
- Firmly connected
- Appear undamaged
- Installed in the correct devices
HDD’s • The HDDs required are:
- Present
- Correctly installed
- Appear undamaged
• HDD data cables are:
- Present
- Firmly connected in correct motherboard connectors:
– HDD 0 (upper drive in bracket) to J18
– HDD 1 (middle drive in bracket) to J24
– HDD 2 (lower drive in bracket) to J16
- Appear undamaged
System fan • The system fan is:
- Present
- Correctly installed
- Appears undamaged
• System fan cables are:
- Present
- Firmly connected in correct motherboard connector (SYS_FAN1)
- Appears undamaged

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 Diagnose LEDs

Diagnose LEDs
There are some LEDs present on the outside and the inside of the PRISMAsync.
These LEDs might lead you to the cause of a problem. Always check these LEDs first to get some
first impression.

Network Status LEDs

Next to each Ethernet connector there are 2 LEDs indicating the network speed.
When data is transferred, the appropriate LED will blink to indicate network activity.
• No LED activity on upper Ethernet connector.
There is no connection to the customer network. First checks to perform:
- Check if cables are connected correctly in PRISMAsync and wall outlet.
- Check if cable is not defect.
- Check if normal and crossover Ethernet cables are not exchanged.
- Check if the network is functioning.
• No LED activity on lower Ethernet connector.
There is no connection between the copier and the PRISMAsync. First checks to perform:
- Check if cables are connected correctly in PRISMAsync and wall outlet
- Check if cable is not defect
- Check if normal and crossover Ethernet cables are not exchanged.

LED in power button

In the power on/off button on the front side of the PRISMAsync a LED is integrated.
If the PRISMAsync is switched on this LED is shining blue.
If the LED stays off check the following:
• Does the PRISMAsync switch on? If so there is probably an open connection in the LED wiring.
• If the PRISMAsync cannot be switched on or off then there is either a problem with the wiring
of the button or with the power supply.

LEDs on AUX control board

On the AUX control board you can find some LEDs. These LEDs indicate the presence of power
on the board. All LEDs should be shining green. If one of the LEDs is off, the board will not
function.
Please first check the connectors and the cables before replacing the board.
The function of the LEDs are
1. 3.3 Volt
2. 5 Volt
3. 12 Volt
4. 24 Volt
Note:
• The board is mounted upside down in the PRISMAsync, so it might be difficult to check the
boards.

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Diagnose LEDs

[30] Fig. AUX control board

LEDs on DDI board

On the DDI control board you can find some LEDs. These LEDs indicate the working of the board.
The LEDs are situated at the bottom side of the print.
Please first check the LEDs, connectors and the cables before replacing the board.

[31] Fig. LEDs on DDI board

LED Colour Function

LEDFPGADONE Red Is ON as long as the FPGA is not booted successfully
LEDCPRDYN1) Yellow Is OFF when CPRDYN is active. Indicating that the con-
troller PC is ready.
LEDPRDYN1) Yellow Is OFF when PRDYN is active. Indicating that the En-
gine / Test PC is ready. 4

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 Diagnose LEDs

LED Colour Function

LEDCONF1) Yellow Is ON, Indicating cable length of 3 m - 5.5 m
LEDPLLLOCK1) Green Is ON when clock synchronization between Controller
PC and Engine / Test PC was successful.
LEDTST[0] Green Always ON (PCI Express link status is tied high)
LEDTST[1] Green Is ON when Serial link between Controller PC and En-
gine / Test PC is initialized correctly.
LEDTST[2] Green ON when DDR is initialized
LEDTST[3] Green OFF when SOFT RST Button Pushed
LEDTST[4] Green OFF when HARD RST Button pushed
LEDTST[5] Green Always ON
LEDTST[6] Green Always ON
LEDTST[7] Green Flashing when PCI Express clock is detected.
LEDCPLDDONE Green Is ON when CPLD is powered and programmed

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Error messages and conditions

The table below gives an overview of possible error situations of the PRISMAsync.

Effect Check Action

Blank screen - Check USB Cable Disconnect/connect USB cable
on backside of PRISMAsync.
PRISMAsync cannot be - Check Power supply Replace power supply or Pow-
switched on - Check power button er button. Replace PBA-AUX.
PRISMAsync cannot be - Check connection with Oper- If that does not solve the prob-
switched off. ator panel lem replace the motherboard.
Excessive noise - Check fans Replace fan
Garbled prints or blank pages - Check data cables Replace data cable
Strange colours on - Check DVI cable Connect or replace DVI cable
operator panel or
blank screen or
stripes on screen or
skewed image on screen or
rolling screen
“no signal” on operator panel - Check DVI cable Replace cable or GPU board
- Check GPU board
Spectrometer not recognized - Check meter Try another USB port. Proba-
bly USB port on oper. panel
defect.
Impossible to install via USB - Check USB key Try another USB port. Proba-
port on operator panel bly USB port on oper. panel
defect.
Led on operator panel always - Check cable Replace cable or AUX cntrl
off. - Check AUX control board board
Operator panel dark and At- - Check 12V on AUX board Connect power cable. Replace
tention light off. - Check power cable to AUX AUX board
board
- Check fuse on AUX board.
“Press sleep button” during - Check 3V3 connection on Connect power cable. Replace
start up or Pressing Sleep-but- AUX board AUX board
ton has no effect.
One of Attention lights always Replace AUX board
on
One or more of the attention - Check fuse on AUX board Replace AUX board
lights always off.
Message “No OS found” - Check cables to HDD Replace HDDs
FPGA Led on DDI stays red - Check cable to DDI board Replace cable
Replace DDI board
PLL lock led is off. - Check cable to DDI board Replace cable 4

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 Error messages and conditions

Effect Check Action

1 of 4 diagnose Led’s on AUX - Check power supply to AUX If no power on connector
board is off. check the cable or power sup-
ply. Replace AUX board

In some cases the PRISMAsync controller will give an error code which is displayed on the
operator panel screen. These MRE’s (Machine Recoverable Errors) can only be recovered by
rebooting the system. This is done by touching the Operator panel screen. If the problems persist
please check the table below for a description of the error and the checks to make.

Types of error codes

The error code has 5 or 7 digits. The explanation of the error code is as follows.
Code: XXYZZ (5 digits)
• XX gives the CAS code of the 'defective' unit.
• Y gives the type of error (See the table below)
• ZZ is a sequence number of an error.
Code: XXYMZZZ (7 digits)
• XX gives the CAS code of the 'defective' unit.
• Y gives the type of error (See the table below)
• M gives the module number 1,2 or 3 (eg PIM1, PIM2, PIM3)
• ZZZ is a sequence number of an error.

Code Name Description Recovery

and
type
0 = FE Fatal Error The control of the unit is not reliable Switch the print engine
and the operation of the unit is not OFF, wait ± 20 seconds and
safe or not possible. The unit is im- switch the print engine ON.
mediately shut-down .
This error type is used for low level
hardware / software errors.
Some examples are ROM / RAM fail-
ures, power-up failures, watchdogs
etc.
1 = PE Permanent Error This error type is used when it is not A service action is necessa-
possible to restart the unit. The prob- ry to correct the problem.
lem in that unit can cause a defect or You can reset the error in
can cause a damage to the customer SDS.
or environment.
3= Machine Opera- This error type is used when it is not A trained key operator is
MORPE tor Recoverable possible to restart the unit. The prob- necessary to correct the
Permanent Error lem in that unit can cause a defect or problem. You can reset the
can cause a damage to the customer error in KOM.
or environment. 4

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Error messages and conditions

Code Name Description Recovery

and
type
5= Machine Recov- This error type is used for the prob- Switch the print engine
MRE erable Error lems where you can restart the ma- OFF, wait ± 20 seconds and
chine. (Causes no more machine switch the print engine ON.
damage or damage to the customer /
environment). When some errors oc-
cur a second time, the error becomes
a Permanent Error.
7 = ORE Operator Recov- This errors type is used when panels Follow the job recovery in-
erable Error are open or when paper is jammed. structions on the display of
Follow the instruction (pictures) on the operator panel.
the operator panel to solve the prob-
lem.
9= Warning A warning for the service engineer, These errors are saved for
WAR detection of a small machine failure. service only.
The warning is logged in SDS. (The
user will not see the warning)

The table shows the error type, the full name, the description and how to recover the error.

Error code Problem Action

11115 Incorrect installation Create new [USB] key with system software. Re-install
Inconsistent configu- the software
ration
11501 Message “No OS Replace HDDs and re-install system software
found”
11502 Message “HDD2 fail- Replace HDDs
ure”
11504 Software failure Reboot the system. Check in error history (Service
Mode) the description. Contact your Service representa-
tive.
Also see 11504 Error behavior (R2.1) on page 122.
11506 Lost logical command Check your Ethernet cross-over cable. Reboot the sys-
connection with en- tem.
gine
11520 No Logical Command Check your Ethernet cross-over cable. Reboot the sys-
Connection with Print tem.
Engine
11526 Lost Physical Com- Check your Ethernet cross-over cable. Reboot the sys-
mand Connection with tem.
Print Engine
11529 No Physical Connec- Check connection between operator panel and PRISMA-
tion with On/Off Con- sync.
troller 4

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 Error messages and conditions

Error code Problem Action

11530 Lost Physical Connec- Check connection between operator panel and PRISMA-
tion with On/Off Con- sync
troller
11531 SRA error Reboot the PRISMAsync. Problem with IPDS.
11535 Software failure Software failure in copier firmware. Reboot the system.
Re-install the firmware. If problem persists contact your
service representative.
11558 No VGA connection Check connection between operator panel and PRISMA-
with UI Panel sync. Check GPU PCB.
11559 No-Lost Physical Con- Check connection between operator panel and PRISMA-
nection With UI Panel sync.
11560 No-Lost Logical Con- Check connection between operator panel and PRISMA-
nection with UI Panel sync.
11561 System error at the Check the version of the printer firmware. Upgrade to
printer module. Inva- the latest level.
lid configuration.
11563 No Logical Connection Reboot the system. Check connection between Operator
with On/Off Controller panel and PRISMAsync
11564 Lost Logical Connec- Reboot the system. Check connection between Operator
tion with On/Off Con- panel and PRISMAsync
troller
11570 Upgrading the touch Reboot the system. Check connection between Operator
screen failed panel and PRISMAsync
11571 Printer Interface board Check the DDI board in the PRISMAsync and the inter-
hardware failure face board in the copier.
11572 Scanner Interface Check the interface board of the scanner.
board hardware fail-
ure
11573 Printer Interface board Re-install the software of the PRISMAsync
software failure
11574 Scanner Interface
board software failure
11575 Engine boot failure Check LEDs and hardware of engine. This is not a PRIS-
MAsync failure
2259990 Machine recoverable Check the description that comes with this code. It de-
error in copier scribes where in the copier, the error occurred.
2259992 Machine recoverable Check the description that comes with this code. It de-
error in scanner scribes where in the scanner, the error occurred.
2279991 Operator recoverable A normal error in the copier, like a paper jam. It also
error in copier comes with a description to determine where the error
occurred. 4

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11504 Error Screen behaviour

Error code Problem Action

2279993 Operator recoverable A normal error in the scanner, like a paper jam. It also
error in scanner comes with a description to determine where the error
occurred.

11504 Error Screen behaviour

Introduction
Release R1.2 introduces a new screen for the 11504 software error.
The screen displays an additional CRC code which is unique within a software release and only
shown in case of a 11504 error.

CRC code
The CRC code is related to the cause of the 11504 software error and the software version present
on the machine:
• If an 11504 error occurs and the CRC code is the same as an previous 11504 error, the cause of
the problem is the same.
• If an 11504 error occurs and the CRC code is different from a previous error, the cause of the
problem is also different.

NOTE
This only applies when the software version has not been changed.

Trace log
After a 11504 error occurs, a trace log is automatically created.
1. You can insert a USB key to export the trace log or touch the screen to exit.

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 11504 Error Screen behaviour

2. After you inserted the USB key, press the USB key icon to store the logging on the USB key.

3. After the trace log files are copied to the USB key, the USB icon disappears and you can
remove the USB key.

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11504 Error Screen behaviour

NOTE
If the error is caused by a job on the system that cannot be printed, press the [Delete All Jobs]
button on the screen to remove the print jobs.
The [Delete all Jobs] button is only visible the second time a 11504 error occurs.
After all print jobs are deleted, the system will reboot and start up normally.

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 Handling of 11504 MRE

Handling of 11504 MRE

Introduction
The 11504 error indicates a software error in the PRISMAsync from which it can not restore. On
the display a yellow triangle is displayed asking you to press the panel to restart the PRISMAsync.
In most of the cases, rebooting the system will solve the problem, however it might happen that
the 11504 is persistent and occurs again after reboot. In this case the following actions can be
taken:
• For analysis by R&D you can insert a [USB]-key in the PRISMAsync and press the tray button
on the right side of the panel when the error is active (Yellow triangle on the screen)/
• During rebooting the stop-button and the tray-button on the right side of the operator panel
will start flashing simultaneously. When this happens press both buttons for a few seconds. All
the jobs in the queue will be removed, so if a job in the scheduled queue causes the 11504 it is
removed and the system will reboot correct.
• After a Third consecutive occurrence of the error caused by the fact that the PRISMAsync does
not startup correctly, the Hansiplast procedure will start
Also see 11504 Error Screen behaviour on page 122.

NOTE
If the 11504 or 11561 error occurs at the first start after an installation or a software upgrade
check the version of printer firmware and PRISMAsync software. Probably there is a mismatch
between the versions.

Hansiplast procedure
Hansiplast is the name of a procedure that is started after 3 consecutive 11504 crashes of the
PRISMAsync because it is not possible to start up completely (e.g. the software has become
corrupt).
An image of the software is stored on the PRISMAsync and during the Hansiplast procedure this
image is restored. This restore is equivalent to a new installation of the software, hence all jobs
will be lost.
The display will show that Windows is installing. The total procedure will take approximately 45
minutes to complete.

NOTE
• Do not switch off thePRISMAsync during the Hansiplast procedure. If the PRISMAsync is
switched the software has to be installed manually.
• After completion the settings will be restored just like when you do a manual restore after a
backup.

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Beep codes PRISMAsync

Beep codes PRISMAsync

Introduction
In case the PRISMAsync will not start up or unknown errors (11504) keep coming up, it is possible
that the PRISMAsync itself does some internal hardware checks. The result of this hardware
check is given by s specific number of beeps during booting of the system.

NOTE
If you are not able to determine the error please reboot the system and check if beep-codes are
given during startup.

Boot Block Beep Codes

Beeps Description
1 Insert diskette in floppy drive A:
2 ‘AMIBOOT.ROM’ file not found in root directory of diskette in A:
3 Base Memory Error
4 Flash Programming successful
5 Floppy read error
6 Keyboard controller BAT command failed
7 No Flash EPROM detected
8 Floppy controller failure
9 Boot Block BIOS checksum error
10 Flash Erase error
11 Flash Program error
12 ‘AMIBOOT.ROM’ file size error
13 BIOS ROM image mismatch

Post BIOS Beep Codes

Beeps Description
1 Memory refresh timer error
2 Parity error in base memory (first 64K block)
3 Base memory read/write test error
4 Motherboard timer not operational
5 Processor error
6 8042 Gate A20 test error (cannot switch to protected mode)
7 General exception error (processor exception interrupt error)
8 Display memory error (system video adapter)
9 AMIBIOS ROM checksum error
10 CMOS shutdown register read/write error 4

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 Beep codes PRISMAsync

Beeps Description
11 Cache memory test failed.

Troubleshooting Post BIOS Beep Codes

Beeps Description
1,2 or 3 Reseat the memory, or replace with known good module
4-7, Fatal error indicating a serious problem with the system.
9-11 Consult your service representative. Before declaring the motherboard beyond all
hope, eliminate the possibility of interference by a malfunctioning add-in card. Re-
move all expansion cards except the video adapter.
• If beep codes are generated when all other expansion cards are absent, consult
your service representative.
• If beep codes are not generated when all other expansion cards are absent, one of
the add-in cards is causing the malfunction. Insert the cards back into the system
one at a time until the problem happens again.
This will reveal the malfunctioning card.
8 If the system video adapter is an add-in card, replace or reseat the video adapter. If
the video adapter is an integrated part of the system board, the board may be faulty.

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Beep codes PRISMAsync

128 Chapter 10 - Troubleshooting

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Chapter 11
Appendix
Appendix A: Specifications

Appendix A: Specifications

Hardware features
• Intel Core i7 860 @ 2.8GHz – 8MB cache CPU
• 4 x 4GB DDR3 @ 1333MHz SDRAM non-ECC (Dual channel mode)
• 1 x 250GB 3.5” SATA II HDD @ 7200rpm (System disk)
• 2 x 250GB 3.5” SATA II HDD @ 7200rpm (2 x Data disk Raid0)
• ATX power supply, 600W, 80+ Bronze
• Dimensions (HxWxD): 42 cm (16.5 in.) x 20 cm (7,9 in.) x 43 cm (16.9 in.)
• Weight: 16 Kg.
• Power consumption: 100-240V, 10-5A, 50-60Hz

NOTE
All Hard Disk Drives and memory modules integrated in one system must all have:
• the same brand, model for the Hard Disk Drives
• the same brand, model, organization and layout for the memory modules

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 Connectivity

Connectivity
• 10/100/1000 Base T
• TCP/IP
- lpr/lpd
- 9100 socket
- SMB
• IP-version: IPv4
IP-version: IPv6
• static/auto IP (BOOTP, DHCP)
• SNMP v1-v3 support
- Host resources MIB
- System group MIB
- Printer MIB
- Job MIB
- Job Monitor MIB
• Embedded WebServer
- WEB Settings Editor
- Operator Maintenance Application

Chapter 11 - Appendix 131

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Appendix B: Parts overview

Appendix B: Parts overview

Overview of the service parts

Illustration

Component - function table

No Part
2 PBA DDI IF BOARD
3 PBAP AUX_CONTROL
4 DATACABLE RJ45-RJ45CRSVR SFTP 2.8M
5 HDD 3,5” SATA II 250GB 7200RPM (3X)
6 MEMORY MODULE 4GB DDR3 (4X)
7 POWER SUPPLY 600W
8 PEDESTAL (4X) + TIEWRAP
11 SYSTEM FAN 120MM
12 USB KEY
13 PCI-E X16 GRAPHIC BOARD
15 HARNESS 22W01
16 ETHERNET BOARD ROHS (IPDS)
17 INDUSTRIAL CONTROLLER iBase

NOTE
For the part numbers see the parts catalogue.

132 Chapter 11 - Appendix

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 Appendix C: Tips & Tricks

Appendix C: Tips & Tricks

How to check if DDR memory is defect or missing

Description
• The controller responds in an uncontrolled way and is very slow in performance.
• A particular 11504 error occurs very frequently.
• Fails to install new software

Possible causes
Defect or missing memory DIMM.

NOTE
Check the parts catalogue for compatibility.

Analysis

Procedure
1. Check the configuration report. There you can find the amount of memory available in your
system. This should be 4 or 16GB depending on the controller version used.
Be sure that you create a new Configuration Report in the Settings Editor. The configuration
Report that is visible on the screen might be older of age.
2. On the Operator Panel go to Service Mode. In the first screen select "Error Analysis". If you see
multiple 11504 errors with the description described below, it is possible that a memory module
is defect.
Description 11504: Can't allocate run length block number xx (size 11366400)
3. If, during re-installation the screen below is shown, it is possible that a defect memory module
causes this.

[32] Fig. Unable to boot

4. Reboot the PRISMAsync. If during the boot sequence Beep codes are heard, count the number of
beeps. Compare the number with the number given in the chapter Beep codes PRISMAsync on
page 126. If the number of beeps is 1, 2 or 3 check the memory modules.

Chapter 11 - Appendix 133

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How to print transparencies with best quality

How to print transparencies with best quality

Description
Transparencies might cause image quality problems like darker areas etc. The copier and the
PRISMAsync will make a difference between Text/Vector and Images. Different screens can be
specified for these objects.

Solution
Some tips for improving Image Quality in these situations are:
1. Use the APPE engine for printing. This means
- Use Hotfolder, Automated Workflow or PRISMAprepare.
- Do not use the driver, since this creates Postscript.
2. Make sure a good calibrations was performed for both screenings (Normal and Fine) for all
media families
3. Make the screening for text and images the same for 600 dpi printing (No screen jump will
occur)
4. Make a new preset if you do not want to do this for all jobs

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 How to improve black density on the print

How to improve black density on the print

Description
On some media the density of black is too low.

Solution
There is a setting available to improve the Black density. It can be adjusted in the “Printer
adjustment” section of the specified media.

Procedure
1. In your browser open the Settings Editor and go to “Media”
2. Select the media and then select “Printer adjustment”.
3. In the “Advanced” section select “Gloss and Fine black adjustment”
4. Adjust the value to your need. You can change it between -2 and +2. These values are related to
the Gloss-setting. However the Fine-Black setting will also change when you change the Gloss-
Setting. The following relation exists:

Gloss Fine Black

-2 2
-1 1
0 0
+1 0
+2 0

5. Please take care that this setting can only be used for Plain paper. (So not for coated, vellum etc.)

Chapter 11 - Appendix 135

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Strange colors after editing CMYK curves

Strange colors after editing CMYK curves

Description
After editing the CMYK curves one might get strange effects with the colors. Colors that were the
same before editing, now are different.

Solution
First thing you must know is that there is a big difference between editing the CMYK curves on a
job-level and editing on system-level.

Procedure
1. Job-Level
On the Operator Panel, select the job and open the properties (double-click). Select "Adjust
Image". In the next window you can change the CMYK-curves. If you then print the job the result
will be good, because the curve has been adjusted for this particular job and media.
2. System-Level
Changing the CMYK-curves on system level means that the curves will be changed for all the jobs
to come. In the "Color Adjustment" section of the "System" tab you will find the "Edit CMYK
curves manually". After selecting this, you are able to adjust the curves per media family. Very
important however is that you do the changes for all halftones/screens. If you forget this, it is very
well possible that you get differences in colors between text and images. This is caused by the
fact that text is often printed with another halftone then images.
To overcome these differences you have to either edit the curve for all halftones or force the
system to print text and images with the same halftone.

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 Omapp does not work

Omapp does not work

Description
When starting the Operator maintenance Application the user gets a network error and is unable
to access the application.

Procedure
1. The problem is caused by the fact that the PRISMAsync was turned on before the engine is
turned on. To solve the problem, shut down the whole system and switch off the optionals. Then
turn on the optionals, turn on the copier and finally turn on the PRISMAsync.

Chapter 11 - Appendix 137

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Important media printer adjustments

Important media printer adjustments

Introduction
In the table below some important media printer adjustments that are available in the Settings
Editor are described.

NOTE
The complete media adjustments are described in the Settings editor user manual.

General

Item Setting Objective When/How

Saddle stitch po- Range: -2.00 to Move the stitch position to- Change the value when the
sition adjustment +2.00 mm, step wards the intended centre saddle stitch position is
(mm) 0,25 mm., default of the booklet. If necessary, slightly offset from the pa-
0.0 mm perform the 'Saddle stitch per center.
fold position adjustment' to - Increase: the saddle stitch
move the fold towards the position is shifted to the
intended centre too. right of the printing side.
- Decrease: the saddle
stitch position is shifted to
the left of the printing side.
Saddle stitch fold Range: -2.00 to When the saddle stitch - Increase the setting value
position adjust- +2.00 mm, step function of the Saddle Fin- to shift the fold placement
ment (mm) 0,25 mm., default isher is used, the value is to the right of the printing
0.0 mm changed if the fold place- surface.
ment is not exactly on the - Decrease the setting val-
centre of the paper. ue to shift the fold place-
ment to the left of the print-
ing surface
Punch hole posi- Range: -2.0 to Use this function when the - Increased values: the
tion adjustment +2.0 mm, step punch hole position is off- punch hole position is shif-
(mm) 0.25 mm., default set due to the paper type ted to the bottom.
0.0 mm used. - Decreased values: the
punch hole position is shif-
ted to the top.
Saddle fold posi- Range: -2.00 to When the saddle fold func- - Increase the setting value
tion adjustment +2.00 mm, step tion of the Saddle Finisher to shift the fold placement
(mm) 0.25 mm, default is used, the value is to the left. - Decrease the
0.0 mm changed if the fold place- setting value to shift the
ment is not exactly on the fold placement to the right.
centre of the paper.

138 Chapter 11 - Appendix

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 Important media printer adjustments

Advanced

Item Setting Objective When/How

Face up curl cor- Range: -15 to Adjust the paper curl level Increased values: higher
rection +15, step 1, de- cause at the output of the curl correction level
fault 0 system.. Decreased values: lower
curl correction level
Face down curl Range: -15 to Adjust the paper curl level Increased values: higher
correction +15, step 1, de- cause at the output of the curl correction level
fault 0 system.. Decreased values: lower
curl correction level
Gloss and fine Range: -2 to +2, Adjust the paper gloss. By Increased values: glossier
black adjustment step 1, default 0 changing the values, Decreased values: less
switch fixing temperatures glossy
and the paper feed meth- Fine black adjustment is
ods either going through not valid for transparency,
only the primary fixing unit 1-sided coated paper, 2-si-
or both primary and secon- ded coated paper and vel-
dary fixing units. The fine lum paper.
black adjustment changes
with this setting also.
Paper separation Range: 1 to 7, Adjust the amount of air to Decrease when high-densi-
fan level step 1, default 4 improve the media separa- ty areas are not printed
tion in the input trays. evenly, or when the curl is
exceptionally high due to a
lack of moisture, media
characteristics and variable
humidity of the environ-
ment.
Increase the value when
paper jams occur frequent-
ly, or in case of high tem-
perature and humidity.
Paper separation Range: -5 to 5, Improve the separation of
from the ITB (In- step 1, default 0 media from the ITB
termediate Trans-
fer Belt)
Image clear level Range: -10 to If residual toner is attached Increased values: Higher
adjustment1 +10, step 1, de- on the paper, ITB cleaning ITB cleaning bias
fault 0 may be insufficient. If this Decreased values: Lower
occurs, increase/decrease ITB cleaning bias
the value on a step-by step
basis until the symptom is
improved.

Chapter 11 - Appendix 139

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Important media printer adjustments

Registration: Front

Item Setting Objective When/How

X shift (0.1mm) Value: -50.0 mm To make adjustment to en- Incorrect image position
to +50.0 mm, able printing with correct with respect to the leading
step 0.1 mm, de- alignment of paper and im- edge of paper in the feed
fault 0.0 mm age direction.
Y shift (0.1mm) Value: -50.0 mm To make adjustment to en- Incorrect image position
to +50.0 mm, able printing with correct with respect to the side
step 0.1 mm, de- alignment of paper and im- edge of paper perpendicu-
fault 0.0 mm age lar to the feed direction.
X elongation Value: -1.00 to To make adjustment (en- Incorrect image size/magni-
(0.01%) +1.00%, step largement/reduction) of im- fication in the feed direc-
0.01%, default age size in feed direction tion.
0.00%
Y elongation Value: -1.00 to To make adjustment (en- Incorrect image size/magni-
(0.01%) +1.00%, step largement/reduction) of im- fication perpendicular to
0.01%, default age size perpendicular to the feed direction.
0.00% feed direction
Skew roller pres- Value: -2 to +2, If the printed image is Skew image position with
sure step 1 default 0 skewed on a specific media respect to side edge of pa-
only, such as thin paper the per.
settings enables you to ad-
just the transferring posi-
tion of this media. The
skew correction rollers are
located in the feeding unit
of the printer.
The rollers adjust the regis-
tered position of the fed
media. When the value is
too low, the image on the
media may still be skewed.
When the value is set too
high or too low, a paper
jam can occur.
Tail end white Level: -10 to +10 Improve the image quality Fading in highdensity area:
patch correction on curled media or curl- choose negative values.
threshold prone media types in 2-si- White patch: choose posi-
ded printing when at the tive values.
tail end of the media, white
areas or fading appears.
Fading in high-density
area: choose negative val-
ues. White areas: choose
positive values 4

140 Chapter 11 - Appendix

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 Important media printer adjustments

Item Setting Objective When/How

Tail end white Level: -20 to +20 Improve the image quality Lower value: Increase the
patch correction on curled media or curl- area
amount (mm) prone media types in 2-si- Higher value: Decrease the
ded printing when at the area.
tail end of the media, white
areas or fading appears.
Depending on the media
type and curl, the size of
the area on the tail end of
the media where white
areas appear may differ.
Use this setting to adjust
the starting position to cor-
rect the area. The default
position of the 'Tail end
white patch correction'
starts at 20 mm/0,8" from
the tail edge of the media.
To make the area bigger,
decrease the value. To
make the area smaller, in-
crease the value. 4

Chapter 11 - Appendix 141

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Important media printer adjustments

Item Setting Objective When/How

Secondary trans- Range: -10 to +10 When image blurring oc-
fer voltage Increased values: curs, adjust the voltage
Higher secondary that transfers toner to the
transfer bias De- paper. This setting can af-
creased values: fect the ‘Image clear level
Lower secondary adjustment’ and ‘Tail end
transfer bias white patch correction’ set-
tings. If necessary, readjust
these settings too. De-
crease the value when: 1)
thin paper is used, 2) tiny
white spots appear in low-
density areas (when densi-
ty in high-density areas is
normal), 3) white spots ap-
pear in high-density areas
and 4) the used paper has
a rough surface (such as
embossed paper) and
white spots appear on the
concave side. Increase the
value when: 1) thick paper
is used, 2) the density level
in high-density areas and
low-density areas is low, 3)
uneven glossy areas occur
in high-density images and
4) outlines in high-density
images blur. Change this
setting in small steps and
check the output after each
adjustment.

Registration: Back

Item Setting Objective When/How

X shift (0.1mm) Value: -50.0 mm To make adjustment to en- Incorrect image position
to +50.0 mm, able printing with correct with respect to the leading
step 0.1 mm, de- alignment of paper and im- edge of paper in the feed
fault 0.0 mm age direction.
Y shift (0.1mm) Value: -50.0 mm To make adjustment to en- Incorrect image position
to +50.0 mm, able printing with correct with respect to the side
step 0.1 mm, de- alignment of paper and im- edge of paper perpendicu-
fault 0.0 mm age lar to the feed direction.
X elongation Value: -1.00 to To make adjustment (en- Incorrect image size/magni-
(0.01%) +1.00%, step largement/reduction) of im- fication in the feed direc-
0.01%, default age size in feed direction tion.
0.00% 4

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 Important media printer adjustments

Item Setting Objective When/How

Y elongation Value: -1.00 to To make adjustment (en- Incorrect image size/magni-
(0.01%) +1.00%, step largement/reduction) of im- fication perpendicular to
0.01%, default age size perpendicular to the feed direction.
0.00% feed direction
Automatic cor- On/Off, default To make automatical ad- Incorrect image size/magni-
rection of align- On justment for change in fication for backside image
ment of back side length of media for back- in the feed direction.
leading edge side image.
Skew roller pres- Value: -2 to +2, If the printed image is Skew image position with
sure step 1 default 0 skewed on a specific media respect to side edge of pa-
only, such as thin paper the per.
settings enables you to ad-
just the transferring posi-
tion of this media. The
skew correction rollers are
located in the feeding unit
of the printer.
The rollers adjust the regis-
tered position of the fed
media. When the value is
too low, the image on the
media may still be skewed.
When the value is set too
high or too low, a paper
jam can occur.
Tail end white Level: -10 to +10 Improve the image quality Fading in highdensity area:
patch correction on curled media or curl- choose negative values.
threshold prone media types in 2-si- White patch: choose posi-
ded printing when at the tive values.
tail end of the media, white
areas or fading appears.
Fading in high-density
area: choose negative val-
ues. White areas: choose
positive values 4

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Important media printer adjustments

Item Setting Objective When/How

Tail end white Level: -20 to +20 Improve the image quality Lower value: Increase the
patch correction on curled media or curl- area
amount (mm) prone media types in 2-si- Higher value: Decrease the
ded printing when at the area.
tail end of the media, white
areas or fading appears.
Depending on the media
type and curl, the size of
the area on the tail end of
the media where white
areas appear may differ.
Use this setting to adjust
the starting position to cor-
rect the area. The default
position of the ‘Tail end
white patch correction’
starts at 20 mm/0,8” from
the tail edge of the media.
To make the area bigger,
decrease the value. To
make the area smaller, in-
crease the value. 4

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 Important media printer adjustments

Item Setting Objective When/How

Secondary trans- Range: -10 to +10 When image blurring oc-
fer voltage Increased values: curs, adjust the voltage
Higher secondary that transfers toner to the
transfer bias De- paper. This setting can af-
creased values: fect the ‘Image clear level
Lower secondary adjustment’ and ‘Tail end
transfer bias white patch correction’ set-
tings. If necessary, readjust
these settings too. De-
crease the value when: 1)
thin paper is used, 2) tiny
white spots appear in low-
density areas (when densi-
ty in high-density areas is
normal), 3) white spots ap-
pear in high-density areas
and 4) the used paper has
a rough surface (such as
embossed paper) and
white spots appear on the
concave side. Increase the
value when: 1) thick paper
is used, 2) the density level
in high-density areas and
low-density areas is low, 3)
uneven glossy areas occur
in high-density images and
4) outlines in high-density
images blur. Change this
setting in small steps and
check the output after each
adjustment.

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Appendix D: System log files

Appendix D: System log files

How to create a datadump file

Question
How to create a datadump file?

Answer
A datadump file contains system information about counters, versions and errors and is useful
for analysis of the system behaviour.
To create a datadump file:
1. Open the Setting Editor by entering the name of your system in the address bar of your
internet browser (e.g. Internet Explorer). In the example the system name is: ipc6010s-sns.

2. Do the following steps:

1. Select [Support]
2. Select [Troubleshooting]
3. Select [Create a new datadump file]

1
2

3. To download the file you have to be logged in as [Key operator] or [System administrator].
Select the correct Username and enter the Password. Then click on [Login].

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 How to create a datadump file

4. Select [Create a new datadump file] to create a new datadump file. The name of the new file
appears in the window. It is possible that a name was already present, but to be sure that you
will get the most recent version it is recommended to execute this step.

5. Select the trace file which you want to download.

6. Select [Save] and enter a filename and confirm your choice.

7. Select [OK] to close the window.

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How to create a trace file

How to create a trace file

Question
How to create a trace file

Answer
A trace file provides detailed system information about the data- and event flow of the
PRISMAsync software. This information is necessary for the analysis of the system behaviour and
to determine the cause of errors.
To create a trace file including the printer logging:
1. Open the Setting Editor by entering the name of your system in the address bar of your
internet browser (e.g. Internet Explorer).
(In the example the system name is: ipc6010s-sns)

2. Do the following steps:

1. Select [Support]
2. Select [Troubleshooting]
3. Select [Create a new trace file].

1
2

3. To download the file you have to be logged in as [Key operator] or [System administrator].
Select the correct Username and enter the Password. Then click on [Login].

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 How to create a trace file

4. Select [Create a new trace file] to create a new trace file.

A new file is created and added at the top of the list. Trace files are also be generated due to
the occurrence of an error and normal logs. If an error occurs and a trace file is generated, the
error code will be present in the name of the trace file.

5. Select the trace file which you want to download.

6. Select [Save] and enter a file name and confirm your choice.
Repeat this procedure if you want to download more than one file.
7. Select [OK] to close the window.

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How to create a trace file including the printer logging

How to create a trace file including the printer logging

Question
How to create a trace file including the printer logging?

Answer
A trace log gives very detailed system information about the data- and event flow of the
PRISMAsync software. This information is necessary for the analysis of the system behaviour and
to determine the cause of the occurrence of errors. It is possible to include the printer logging in
the trace file.

NOTE
Including the printer logging makes the trace file much larger.

To create a trace file including the printer logging:

1. Open the Setting Editor by entering the name of your system in the address bar of your
internet browser (e.g. Internet Explorer).
(In the example the system name is: ipc6010s-sns)

2. Select the following steps:

1. Select [Support]
2. Select [Troubleshooting]
3. Select [include printer logging].

1
2

3. To change this settings you have to be logged in as [Key operator] or [System administrator].
Select the correct Username and enter the Password. Then click on [Login].

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 How to create a trace file including the printer logging

4. Select [Yes] to include the printer logging in the trace file.

5. Select [Create a new trace file].

6. Select [Create a new trace file] to create a new trace file.

A new file is created and added at the top of the list. Trace files are also be generated due to
the occurrence of an error and normal logs. If an error occurs and a trace file is generated, the
error code will be present in the name of the trace file.

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How to create a trace file including the printer logging

7. Select the trace file which you want to download.

8. Select [Save] and enter a file name and confirm your choice.
Repeat this procedure if you want to download more than one file.
9. Select [OK] to close the window.

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 Appendix E: Engine reports

Appendix E: Engine reports

Engine reports
• In the service mode a sorted list of all durables and periodically replaceable parts of the engine
and accessories can be generated and displayed on the LUI. The list is sorted by lifetime. Doing
so is the easiest way for the Field Service Technician to get an overview of the status of all
parts.

• A digital version of the P-PRINT, CP-PRINT, D-PRINT, ENV-PRINT and the HIST-PRINT can be
generated and displayed on the LUI. The prints can be stored on a USB stick when needed e.g.
for escalation purposes.

Logging of the firmware upgrade

During the firmware upgrade a logging is created. This logging can be viewed and checked for
analysis and for escalations it can be downloaded.

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Engine reports

How to view & store engine reports

Step Action Remarks

1 Go to service mode.
2 Press button –engine reports

3 Click on -generate new reports-

button

4 New reports will be generated

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 Engine reports

Step Action Remarks

5 By toggling -Show Durable- and -
XX print- buttons the durables or
the engine reports will be shown

How to save reports

Step Action Remarks

1 Insert a USB key. If no key is inserted, the button – Save Reports to
USB- will be greyed-out.
2 Click on one of the buttons to
show the desired report 4

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Engine reports

Step Action Remarks

3 Click on – Save Reports to USB-
and all reports will be saved to the
USB key

Durable list
The durable list on the PRISMAsync Local User Interface is derived from the DRBL’s and PRDC as
present on the P-print. The parts with the highest lifetime percentage are on top.
In service operations some parts are not actively monitored and thus counters are not reset.
Part counters with a threshold of -0- (zero) will be ignored by PRISMAsync and not displayed on
the LUI.
Advice
To have an accurate list of parts in the durable list it is advised to set the threshold value of –non
actively monitored parts- in engine service mode to -0-.
Example:
In picture 1 the lifetime of ITB-WEB and DEV-P-X are displayed. Go to service mode > Copier>
Counter> AVE-DRB1 and set the threshold to -0-. In picture 2 the ITB-WEB and DEV-P-X parts are
no longer displayed. Result; a more accurate list.

[33] Picture 1 4

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 Engine reports

[34] Picture 2

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Appendix F: The Trapping editor

Appendix F: The Trapping editor

The Trapping editor

[35] Fig. Trapping Presets Editor

Trap width
Trap width is the amount of overlap for each trap. Differences in paper characteristics, screen
rulings, and printer conditions require different trap widths.
• Default width:
Specifies the trap width in points for trapping all colors except those involving solid black.
The default value is 0p0.25.
• Black width:
Indicates the distance that toners spread into solid black, or the holdback amount-the distance
between black edges and underlying toners for trapping rich blacks. The default value is 0p0.5.
This value is often set to be 1.5 to 2 times the value of the default trap width.

Trap Appearance
• Join Style:
A join is where two trap edges meet at a common endpoint. You can control the shape of the
outside join of two trap segments and the intersection of three traps. Join Style Controls the
shape of the outside join of two trap segments. Choose from Miter, Round, and Bevel. (Left to
right)

[36] Fig. Trap Join Styles

• End Style:
Controls the intersection of three‑way traps. Miter (the default) shapes the end of the trap to
keep it away from the intersecting object. Overlap affects the shape of the trap generated by
the lightest neutral density object that intersects with two or more darker objects. The end of
the lightest trap is wrapped around the point where the three objects intersect. In the example
the left image shows the miter effect. The right image shows the overlap.

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 The Trapping editor

Trap thresholds
• Step
Specifies the color change threshold at which the trapping engine creates a trap. Some jobs
need only the most extreme color changes trapped, while others require traps for more subtle
color changes. The Step value indicates the degree to which components (such as CMYK
values) of abutting colors must vary before trapping occurs.
To change how much the component toners in abutting colors can vary before causing those
colors to trap, increase or decrease the value for Step. The default is 10%. For best results, use
a value from 8% to 20%. Lower percentages increase sensitivity to color differences and result
in more traps.
• Sliding Trap
Determines when the trapping engine starts to straddle the centerline of the color boundary.
The value refers to the proportion of the lighter color's neutral density value to a darker,
abutting color's neutral density value. For example, setting the Sliding Trap value to 70%
moves the point at which the trap begins to straddle the centerline to where the lighter color
exceeds 70% of the darker color in neutral density (lighter color's neutral density divided by
darker color's neutral density > 0.70). Colors of identical neutral density will always have their
traps exactly straddle the centerline, unless the Sliding Trap is set to 100%.
• Trap Color Reduction
Indicates the degree to which components from abutting colors are used to reduce the trap
color. This setting is useful for preventing certain abutting colors (such as pastels) from making
an unsightly trap that is darker than either color. Specifying a Trap Color Reduction lower than
100% begins to lighten the color of the trap; a Trap Color Reduction value of 0% makes a trap
with a neutral density equal to the neutral density of the darker color.

Images
• Trap Placement for Images Provides options for determining where the trap falls when you
trap vector objects to bitmap images. All options except "Normal" create a visually consistent
edge.
o Center creates a trap that straddles the edge between objects and images.
o Choke causes objects to overlap the abutting image.
o Normal applies the same trapping rules as used elsewhere in the document. Trapping an
object to a photograph with the "Normal" setting can result in noticeably uneven edges as the
trap moves from one side of the edge to another.
o Spread causes the bitmap image to overlap the abutting object.
• Trap Objects To Images
Ensures that vector objects (such as frames used as keylines) trap to images, using the Trap
Placement settings. If vector objects don't overlap images in a trapping page range, consider
turning this option off to speed trapping of that page range.
• Trap Images To Images
Turns on trapping along the boundary of overlapping or abutting bitmap images.
• Trap 1-Bit Images
Ensures that 1?bit images trap to abutting objects. This option doesn't use the Image Trap
Placement settings, because 1?bit images use only one color. In most cases, leave this option

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The Trapping editor

selected. In some cases, such as with 1?bit images where pixels are widely spaced, selecting
this option may darken the image and slow the trapping.

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 Appendix G: EAC document

Appendix G: EAC document

EAC model number overview

Introduction
This topic provides an overview of the Océ model numbers used for the imagePRESS C7010VPS
Series configuration.

location overview

1 2

Item nr Commercial Name Mercury Parts list Remark

Code chapter
1 Operating Panel A3 8117B007AA Figure 130
Operating Panel Attachment Kit-A1 5612B001AA
2 Operator Attention Light 5614B001AA Figure V10
3 PRISMAsync iPR C7010VPS series-A3 8321B001AA Figure U10
• Add. Network Adapter 6123B001AA Optional part if
IPDS is ordered

NOTE
Specific parts can be found in the parts catalogue of the engine. The parts are located in the
chapters indicated above.

Chapter 11 - Appendix 161

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Appendix H: System overview

Appendix H: System overview

System overview
Illustration

Fig. System overview

162 Chapter 11 - Appendix

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Canon Inc.
www.canon.com

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www.usa.canon.com

Canon Canada Inc.

www.canon.ca

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www.canon-europe.com

Canon Latin America Inc.

www.cla.canon.com

Canon Australia PTY. Ltd

www.canon.com.au

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www.canon.com.cn

Canon Singapore PTE. Ltd

www.canon.com.sg

Canon Hongkong Co., Ltd

www.canon.com.hk

© CANON INC. & Océ Holding B.V. 2014