5 problem solving model

What is a problem? - find the root cause of the problem

What is problem solving? - A process using mind to consider something carefully
Types of problems 1. Routine: sepanjang waktu, sepanjang masa, bermusim
(cth: isu late to work)
2. Non routine =rare to happened (covid issue, people
problem)
3. Wicked: how to trace those infected virus = mysejahtera
4. Vicious=it may be routine but give negative impact to
organization
5. Complex =
6. Moral dilemma =
7. Unfamiliar = rarely happened,
8. Urgent= how to stop a man from bleeding
9. Critical=
10. Persistent = HR issues (mental health workers)
5 problem solving model 1. ASK EXPERTS MODEL
- Identify issue (root cause of problem)  list down all the
possible solution sets of data (justification) to identify
cause of problems  ask the expert about the solutions
 choose and implement the best solution
2. EUREKA MODEL preparation incubation  illumination
 verification
- In-depth knowledge about the problems critical and
analytical skills
3. SEVEN STEPS MODEL
- Identification of problems  analyze the problem (start
asking question 5W1H, open ended questions)  identify
possible solution (do research)  evaluate (present to
the boss)  select best solution  implement the
solution  evaluate the solution
4. CREATIVE APPROACH MODEL
Identify goals  gather data  clarify problem 
generate ideas develop solution  plan for action
5. GROW MODEL
Goal/objective (quantifiable, achieve the outcome) 
reality (gap between the goal)  obstacle/challenges
(boses /people related problem)  way forward
(melaksanakan option yg kita dah proposed)
reasoning Rational reasoning:
- Takes time to analysis
- Logical
- No context specific
Intuitive reasoning:
- Allows immediate action
- Based on experience
- Context specific (immediate responds to act
immediately)