L E A R N I N G PL A N 2 : P R E P A R I N G
ROOMS FOR GUESTS
Lesson 1.CLEANING TOOLS, MATERIALS, AND
EQUIPMENT FOR ROOM SERVICING
01 2. OCCUPATIONAL HEALTH AND SAFETY
(OHS) in HOTEL HOUSEKEEPING
Lesson 1. TERMINOLOGIES USED IN
HOUSEKEEPING
02 2. SAFETY AND SECURITY OF GUESTS
Lesson
02 1. TERMINOLOGIES
USED IN
HOUSEKEEPING
2.SAFETY AND
SECURITY OF GUESTS
TERMINOLOGIES USED IN HOUSEKEEPING
Each housekeeping attendant must be familiar
with the terminologies commonly used while
providing services to guest. Knowledge on the
different, types of room, room status, door signs
and types of guests will ensure efficient and smooth
flow of performing housekeeping tasks.
It is used by both housekeeping department and
front desk department in communicating with
each other regarding room occupancy. Executive
housekeeper also uses the terminologies for room
status to closely estimate the number of
housekeeper needed on any particular day an to
schedule them accordingly.
GUEST ROOM CLASSIFICATION
A housekeeping attendant may be assigned to varied types of guest rooms. The classification of
rooms may be also be by the number of beds or price and layout.
SINGLE ROOM
-Accommodates only one person
- has a single or queen size bed.
TWIN ROOM
- accommodates two person
- with two twin beds or two single beds
DOUBLE-DOUBLE ROOM
- accommodates two to four persons
- with two twin, double, or queen size beds
TRIPLE ROOM
- accommodates three persons
-with three twin beds, or one double bed and one twin bed or two
double beds.
STUDIO ORMURPHY ROOM
-is fitted with a sofa bed or a Murphy bed which can be transformed
from a living room at daytime and into a bedroom during nighttime
SUITE
- with one or more bedrooms and a living space. It may be single
double or twin double rooms.
PRESIDENT SUITE
- most expensive room provided by a hotel.
- has one or more bedrooms and a living space
-grand in- room decoration, high quality amenities and
supplies, and tailor-made services.
VILLA
- special form of accommodation in some resort hotels.
- provides extra privacy and space
- has a private swimming pool, a Jacuzzi, and a balcony.
- suitable for couples, families, and large groups.
ACCESSIBLE ROOM
- designed for disabled guests, seniors, or old people
- includes safety bars and emergency buttons
- should be near to elevators for an easy access to the guest
ADJACENT ROOM
- close by or across the corridor, but are not side by side.
ADJOINING ROOM
- rooms that are side by side, but do not have a connecting door
between them.
CONNECTING ROOM
- two rooms that are side by side with a connecting door between
them.
ROOM STATUS TERMINOLOGIES
To prepare the room statues, codes
are used. These codes help a
housekeeping attendant determine
which room needs to be cleaned
first and which requires immediate
preparation.
ABBREVIATION ROOM STATUS MEANING
(CODES)
OCC OCCUPIED A guest is currently staying in the room.
OR OCCUPIED AND READY The room has been cleaned and currently occupied by a guest.
OD OCCUPIED AND DIRTY The occupied room needs to be cleaned.
VC VACANT AND CLEAN The room is cleaned, inspected and ready for occupancy.
VD VACANT AND DIRTY The guest has checked out, but the room has not yet been cleaned.
R READY The room is ready and available for occupancy.
C/I CHECK-IN The guest has registered in the room.
C/O CHECKOUT The guest has settled his or her account returned the room keys and left
the hotel.
DNCO DID NOT CHECKOUT The guest has settled his or her account but has left without informing the
front office.
SKIPPER The guest has left the hotel without settling his or her account.
S/O STAYOVER The guest is not scheduled to check out on that day.
D/O DUE OUT The room is expected to be vacant within the day.
OOO OUT OF ORDER The room needs to be repaired immediately.
DND DO NOT DISTURB The guest occupying the room has requested not be disturbed.
RS ROOM REFUSES SERVICE The guest refuses to conduct any housekeeping to the room he or she is
occupying.
DOOR SIGNS
Signs that are posted on the door or its knob are used as
communication symbols to indicate the special instructions
for each room. It may be out of the request of guests or a
distinct order from the hotel establishment.
HOTEL GUEST CLASSIFICATION
LEISURE TRAVELERS
- who travels to engage in leisure activities, outdoor recreation, for relaxation,
to visit friends and relatives, or to attend sports or cultural events.
CORPORATE BUSINESS TRAVELERS
- who frequent bookings who usually made by enterprises with reduced
room rates.
FREE INDEPENDENT TRAVELERS (FITs)
- referred as FOREIGNINDEPENDENT TRAVELERS.
-They are international tourists who makes their own travel
arrangements.
GROUP INCLUSIVE TOURS ( GITs)
- Tourists who travel together on package tours that are booked
through travel agents.
VERY IMPORTANT PERSONS (VIPs)
- They includes celebrities, frequent-stay guests, guests in expensive
rooms, guests with security risks, and tip executives from
enterprises.
ACTIVITY:3
A. Identify what is described in each statement.
1. This is a sign that is used by guests who
do not want to be bothered.
2. This sign is used by guests who do not
want to
conduct services in their room.
3. This refers to guests who are traveling
alone.
4. This is a type of guest who stays with
another guest in the same room.
5. This is comprised of prominent guests
such as high-ranking officials, executives, among others
who requires special treatment.
B. Recommend to the following guests the most suitable room types. Write your
answers on the space provided.
1. Two friends who are going to
Tokyo for a vacation
2. An American who was assigned by
his boss to work in the Philippines
for a week.
SAFETY ANDSECURITYOF
GUESTS
In a hotel of any size, security is a major
concern. The security division is
responsible for maintaining systems
and implementing procedures that
protect the personal property of guests
and employees and the hotel itself.
Every hotel has its own
procedures and guidelines for their
staff on how to handle guest valuables,
keys, and telephone calls.
PROCESS QUESTIONS :2
Have you experienced in a risk or trouble at home
without your parents? How did you manage to
overcome it?
How can you ensure the safety and security at
home?
RY
O
T
S
R
U
O
Keys and Key cards -The room key or key card is important instrument that
housekeeping staff use to access the guest room and carry out
their duties.
-Every room attendant is responsible for taking care of the keys
under his/her charge and not allowing anyone else to access to
the keys.
-All keys are kept in the housekeeping office in a locked cabinet
and properly coded.
Handling Guests' Valuables
A room attendant must report to the housekeeping department
any guest valuables found inside the guest room during
cleaning.
It is important that the room attendant stays in the room until
the assistant manager, floor supervisor, and the security officer
arrive at the scene.
Suspicious Person
-The housekeeping staff must report to the
housekeeping office any suspicious person loitering on
guest floors and public areas.
-The housekeeping coordinator will in turn inform the
floor supervisor or assistant housekeeper, the assistant
manager, and the security officer.
Lost and Found This refers to:
-- a place or an office (HK Dept) that keeps any items
found inside the hotel;
-- a place or an office where reports of missing items;
reported by either guests or staff, are kept and followed
up.
-All staff should hand in items found the hotel premises,
regardless of their value.
-All information is recorded in the lost-and-found logbook
for prompt and easy reference.
GUEST ROOM SAFETY MEASURES IN HOTELS
The saying “Prevention is better than cure” is always a
good practice. Adequate security will result to a better and
safer guest experience. Otherwise, if security among gusts
will taken for granted, repercussions not just to guests’
belongings but also to the hotel itself might occur. This is
the reason why hotels have safety features and protocols
to avoid crime.
Take note of the following safety measures:
1. Closed-circuit television (CCTV) cameras must be placed in isolated and quiet areas of the
hotel.
This is used to monitor the activities in the hotel. Recent innovations in software can now
recognize activities in an area provide an alert too.
2. Do not give the key card to any guest.
Do not hand keys to other guests. Unless the guest of that room requested do so.
3. Do not share guest information easily.
Personal information of the guests must be kept confidential.
4. Briefing must be provided to housekeeping staff prior to the start of duty.
A housekeeping attendant represents the hotel establishment, s he or she must be reminded that
anything wrong he or she will do may instill repercussions to the hotels reputation.
5. Always wear appropriate uniform.
Hotel staff are identified through complete uniform.
Watch and learn the video, it helps you to
better the importance of guest’s safety and
understand
security in the
hotel.
“Safe and Security in the
Hotel”
ACTIVITY:4
Create a scenario or situation in school, home or community showing and applying
the five safety measures that were stated on our previous lesson. Use the space
provided for your answers.
1.Closed-circuit television (CCTV) cameras
2. Do not give the key card to any guest.
3.Do not share guest information easily.
4.Briefing must be provided to a staff prior to the
start of duty.
5. Always wear appropriate uniform.
REFLECTION LOG
Reflect on your performance in accomplishing all the tasks given to you by the
teacher.
Inthis unit Ilearned about
These concepts can be used in I
understand that These
are important because Ican
use the concept in my life by
IN A NUTSHELL
A housekeeping attendant has to be efficient in ensuring that every room will be as clean as possible.
A housekeeping attendant must know what cleaning tools, materials, and equipment to prepare for all the
cleaning tasks assigned to him or her.
The basic tools needed to clean the area efficiently include dustpan, mops, brooms, brushes, garbage bins,
caddy basket and squeegee.
The cleaning equipment used for room servicing are maid’s cart, vacuum cleaner, scrubber or polisher,
and upholstery cleaner.
A maid’s cart is very important in housekeeping. It is like a giant tool box where all supplies needed are
placed during room service.
Knowledge on occupational safety and health procedures can help a housekeeping attendant avoid
exposure to these hazards.
Room terminologies is used by both housekeeping department and front desk department in
communicating with each other regarding room occupancy.
The security division is responsible for maintaining systems and implementing procedures that protect
the personal property of guests and employees and the hotel itself.
The security division is responsible for maintaining systems and implementing procedures that protect
the personal property of guests and employees and the hotel itself.
A room attendant must report to the housekeeping department any guest valuables found inside the
guest room during cleaning.
VALUES INTEGRATION
When it comes to the place you like to stay, cleanliness and personal hygiene are of
utmost importance and are always included in our daily practices. Clean, safe and
secure environments contribute to enabling environments for nurturing care. Clean air,
safe and secure surroundings, and outlets for physical activity are essential conditions
for children to survive and thrive. However, we are in the middle of COVID-19
Pandemic and almost everyone is still alarming and in fear for the cause it may happen.
There’s nothing bad about cleaning,sanitizing and organize, in the mere fact we’re
saving and fighting our lives in the future.
To establish a meaningful relationship with our family and prepare them for what lies
ahead, we must provide a place that feels safe at all times. The key to creating a safe and
open home environment for our family is about more than just meeting the fundamental
needs for survival.Building an atmosphere of openness and an overall feeling of comfort
and trust is imperative for raising a happy, healthy family ready to take on the world.
CHRIST-CENTEREDNESS (CONSCIOUS): I am
mindful, self-directed learner and role model consciously
expressing my Christ-centeredness.
COMMUNITY (COLLABORATIVE): I am a
credible, responsive communicator and team player building
collaborative communities.
REFERENCES
BOOKS
Jennifer F. Vivas,( 2016) TLE-TVL Series Housekeeping,
Phoenix Publishing House
Laarni A. Urbiztondo, Leonora D. Basbas, (2019)
Housekeeping, Rex Book Store
ASEAN.2012 “PREPARING ROOMS FOR GUESTS”
Housekeeping Room A ttendant. Santa Fe,New Mexico:
Latino
Hotel Association;2011.
Dynamic Instructional Plan Housekeeping (2019)
