B.A.

(VS) Office Management & Secretarial Practice CBCS

B.A. (Vocational Studies) Office Management &

Secretarial Practice Three-Year (6-Semester) CBCS
Programme:

Basic Structure: Distribution of Courses

1 Ability Enhancement Compulsory 2 Papers of 2 Credit Hrs. each (Total 04
course Credit Hrs. 2X2)

2 Skill Enhancement Course 4 Papers of 4 Credit Hrs. each (Total 16

Credit Hrs. 4X4)

(4 Lectures and 1 Tutorial)

3 Core Discipline 12 Papers of 6 Credit Hrs. each (Total 72

Credit Hrs. 12X6)

(5 Lectures and 1 Tutorial)

4 Elective Courses (Core Discipline) 3 Papers of 6 Credit Hrs. each (Total 18

Credit Hrs. 3X6)

(5 Lectures and 1 Tutorial)

5 Elective Courses (Inter 3 Papers of 6 Credit Hrs. each (Total 18

Disciplinary) Credit Hrs. 3X6)

(5 Lectures and 1 Tutorial)

Total Credit Hrs 128

B.A. (Vocational Studies)Office Management &

Secretarial Practice: Three-Year (6-Semester)

CBCS Programme
Course Structure

B.A. (VS) Office Management & Secretarial Practice

B.A. (VS) Office Management & Secretarial Practice CBCS

Semester – I

1.1 Environmental Studies/ Language: Ability Enhancement Compulsory

English/Hindi/Modern Indian Language Course (AECC)

1.2 English/ MIL I Core Discipline

1.3 Office Management and Methods Core Discipline

1.4 Financial Accounting Core Discipline

Semester – II

2.1 Language: English/Hindi/Modern Indian Ability Enhancement Compulsory

Language/ Environmental Studies Course (AECC)

2.2 MIL / English I Core Discipline

2.3 Communication & Business Correspondence Core Discipline

2.4 Business Law Core Discipline

Semester – III

3.1 English/ MIL II Core Discipline

3.2 Secretarial Practice and Basic Phonography-I Core Discipline

3.3 Computing Basics and its Applications – I Core Discipline

3.4 Banking and Insurance Operations Skill Enhancement Course (SEC)

Semester – IV

4.1 MIL / English II Core Discipline

4.2 Secretarial Practice and Basic Phonography-II Core Discipline

4.3 Corporate Laws Core Discipline

4.4 Business Communications Skill Enhancement Course (SEC)

Semester – V

5.1 Advanced Phonography (Practical) – I Elective Core – Discipline Based

5.2 Internship Project / Project Core Discipline

B.A. (VS) Office Management & Secretarial Practice CBCS

5.3 Indian Polity And Governance Elective Core – Generic

Making of Indian Nation

5.4 MIS Skill Enhancement Course (SEC)

Semester – VI

6.1 Advanced Phonography (Practical) – II Elective Core – Discipline Based

6.2 Computing Basics and its Applications – II Elective Core – Discipline Based

6.3 Administration and Public Policy Elective Core – Generic

Conservation and Preservation of Nature and

Culture

6.4 E-Commerce Skill Enhancement Course (SEC)

B.A. (VS) Office Management & Secretarial Practice CBCS

B.A. (Vocational Studies) Office Management

& Secretarial Practice - Semester I
Paper 1.3 Office Management and Methods

Duration: 3 hours Marks: 100 lectures: 65

Objectives: To familiarize students with the activities in a modern office. Smooth

functioning of any organization depends upon the way various activities are organized, the
facilities provided to the staff working in the office, the working environment, tools and
equipments used in office.

Unit I 15

Office and office Management – meaning of office, function of office, primary and
administrative functions, importance of office.Relation of office with other departments of
business Organization.Concept of paperless office, virtual office, back and front office, open
and private office.Definition and elements of office management, duties of an Office
Manager.

Unit II 10

Filing and Indexing – Meaning and importance of filing, essential of good filing
system.Centralized and decentralized filing system.Meaning, need and types of indexing
used in the business organization.

Unit III 15

Office forms– Meaning and types of forms used in business organization, advantages,
forms controls, objectives, form designing, principles of forms designing and specimens of
forms used in office. Office Record Management – Meaning, importance of record keeping
management, principles of record management and types of records kept in a business
organization.

Unit IV 10

Office Machines and equipments – Importance, objectives of office machines.Office Safety

and Security – Meaning, importance of office Safety, safety hazards and steps to improve
office safety.Security hazards and steps to improve office security.

Unit V 15

Measurement of Office Work – Importance, purpose, difficulty in measuring office work.

Different ways of measurement, setting of work standards, benefits of work standards.
Techniques of setting standards. Office Manuals – Meaning, need, types of office manuals
and steps in preparing of office manuals.
B.A. (VS) Office Management & Secretarial Practice CBCS

Suggested Readings

 Chhabra, T.N., Modern Business Organisation, New Delhi, DhanpatRai& Sons.

 Duggal, Balraj, Office Management and Commercial Correspondence, KitabMahal,
New Delhi.
 P.K. Ghosh, “Office Management”, Sultan Chand & Sons. New Delhi
 R.K. Chopra, Office Management, Himalaya Publishing House
B.A. (VS) Office Management & Secretarial Practice CBCS

B.A. (Vocational Studies) Office Management

& Secretarial Practice - Semester I
Paper 1.4 Financial Accounting

Duration: 3 hours Marks: 100 lectures: 65

Objectives:
To make the student familiar with generally accepted accounting principles of
financial accounting and their applications in business organizations excluding corporate
entitles.

Unit- I 15

Financial Accounting: Nature and scope, Limitations of Financial Accounting. Basic

Concepts and Conventions, Accounting Standards: Meaning, Significance, Generally
Accepted Accounting Principles (GAAP). Accounting Process: From recording of transactions
to preparation of final accounts. Rectification of errors and Bank Reconciliation statement.

Unit- II 15

(i) Consignments: Features, Accounts treatment in the books of the consignor and
consignee.

(ii) Joint Ventures: Accounting procedures: Joint Bank Account, Records Maintained by co-
venturer of (a) all transactions (b) only his own transactions. (Memorandum joint venture
account).

(iii)Inland Branches: Dependent branches only and Ascertainment of Profit by Debtors

method and Stock and Debtors method.

Unit- III 10

Depreciation Accounting: Meaning of depreciation, causes, objects of providing depreciation,

factors affecting depreciation, accounting treatment including provision for depreciation
accounting. Methods of deprecation: straight line method and diminishing balance method.
Accounting for Hire Purchase Transactions, Journal entries and ledger accounts in the books
of Hire Vendors and Hire Purchaser for large value items including Default and repossession.
B.A. (VS) Office Management & Secretarial Practice CBCS

Unit- IV 10

Partnership: Admission, Retirement, Dissolution of Partnership Firms: Legal Position,

Accounting for simple dissolution.

Unit- V 15

Analysis of financial statements, Common size balance sheet, Ratio analysis, Cash Flow
statement.

Suggested Readings

 J.R. Monga, Basic Financial Accounting, Mayur Paper backs, Darya Gang, New Delhi
 S.N. Maheshwari, Financial Accounting, Vikas Publication, New Delhi
 P.C. Tulsian, Financial Accounting, Tata McGraw Hill, New Delhi
 Ashok Sehgal and Deepak Sehgal, Fundamentals of Financial Accounting, Taxmann,
New Delhi
 R. NarayanaSwarmy, “Financial Accounting” PHI Pvt., New Delhi
 S.P. Jain and K.L. Narang, Advanced Accounting, Kalyani Publishers New Delhi
 Ashok Sehgal and Deepak Sehgal, Fundamentals of Financial Accounting, Taxmann,
New Delhi
 Naseem Ahmed, Nawab Ali Khan, M.L. Gupta, Financial Accounting, Ane Books Pvt.
Ltd. New Delhi

Note: Latest edition of text book may be used.

B.A. (VS) Office Management & Secretarial Practice CBCS

B.A. (Vocational Studies) Office Management

& Secretarial Practice - Semester II
Paper 2.3 Communication and Business Correspondence

Duration: 3 hours Marks: 100 lectures: 65

Objectives: This paper will helps students to develop verbal and non-verbal
communication skills placing emphasis on the practical applications of both.

Unit I 15

Communication – Meaning, importance, process, of communication, objectives of effective

communication. Forms of communication – oral, written, visual and audio-visual.Types of
office communication internal and external.Barrier to communication and overcoming the
barriers.

Unit II 10

Business Correspondence – Meaning, importance, qualities of good business

correspondence. Structure and layout of business letters and types of business letters.

Unit III 15

Letters of enquires and replies. Letters of status and credit enquiries.Letters placing
orders.Confirmation, modification and non-acceptance of orders.Letters of complaints and
adjustments.Circular letters.

Unit IV 10

Dunning Letter.Banking correspondence.Insurance letters. Employment related

letters. Correspondence with public bodies/authorities.

Unit V 15

Office meetings – Notice, Agenda, Resolutions, Minutes and confirmation of the

Minutes. Abbreviations and terms used in Business Correspondence.

Suggested Readings

 Sinha, K.K., Business Communication, Galgotia and Sons, New Delhi.

 P.K. Ghosh, “Office Management”, Sultan Chand & Sons. New Delhi
 Chawla, Shailesh K. Essential Business Communication, Mayur Paper Back.
 Campbell, Jeremy, Grammatical Man. Simon & Schuster.
B.A. (VS) Office Management & Secretarial Practice CBCS

B.A. (Vocational Studies) Office Management &

Secretarial Practice

Semester II
Paper 2.4 Business Law

Duration: 3 hours Marks: 100 lectures: 65

Objectives: The objective of the course is to impart basic knowledge of the important
business laws along with relevant case law.

Unit I: The Indian Contract Act, 1872 20

Contract – meaning, characteristics and kinds, Essentials of valid contract - Offer and
acceptance, consideration, contractual capacity, free consent, legality of objects, Void
agreements, Discharge of contract – modes of discharge including breach and its remedies,
Contingent contracts, Quasi contracts

Unit II: The Indian Contract Act, 1872: Specific Contracts 10

Contract of Indemnity and Guarantee, Contract of Bailment, Contract of Agency

Unit III: The Sale of Goods Act, 1930 10

Contract of sale, meaning and difference between sale and agreement to sell, Conditions
and warranties, Transfer of ownership in goods including sale by non-owners, Performance
of contract of sale, Unpaid seller – meaning and rights of an unpaid seller against the goods
and the buyer.

Unit IV: Partnership Law 15

The Partnership Act, 1932: Nature and Characteristics of Partnership, Registration of

Firms, Types of Partners, Rights and Duties of Partners, Implied Authority of a Partner,
Incoming and outgoing Partners, Mode of Dissolution of Partnership

The Limited Liability Partnership Act, 2008: Salient Features of LLP, Difference between
LLP and Partnership, LLP and Company, LLP Agreement, Partners and Designated Partners,
Incorporation Document, Incorporation by Registration, Partners and their Relations,
winding up

Unit V: The Negotiable Instruments Act, 1881 10

Meaning and Characteristics of Negotiable Instruments : Promissory Note, Bill of Exchange,

Cheque, Holder and Holder in due Course, Privileges of Holder in Due Course, Negotiation:
Types of Endorsements, Crossing of Cheque, Bouncing of Cheques
B.A. (VS) Office Management & Secretarial Practice CBCS

Suggested Readings

 Kuchhal, M.C. and Vivek Kuchhal, Business Law, Vikas Publishing House, New Delhi.
 Dagar Inderjeet & AgnihotriAnurag “Business Law” Galgotia Publishing Company,
New Delhi
 Singh, Avtar, Business Law, Eastern Book Company, Lucknow.
 Maheshwari & Maheshwari, Business Law, National Publishing House, New Delhi.
 Goyal Bhushan Kumar and Jain Kinneri, Business Laws, International Book House

Note: Latest edition of text books may be used.

B.A. (VS) Office Management & Secretarial Practice CBCS

B.A. (Vocational Studies) Office Management

& Secretarial Practice - Semester III
Paper 3.2 Secretarial Practice and Basic Phonography-I

Duration: 3 hours Marks: 100 lectures: 65

Objectives: The main objective is to familiarize the students with the activities of a
modern office, role of a Private Secretary in an office besides gaining essential skills in
handling of various office operations. As it is very important for an Executive Assistant to
write rapidly and accurately, the knowledge of art of writing spoken sounds with the help of
principles of Sir Isaac Pitman would help the students to take notes and carry out office
work speedily.

Unit –I 15

Secretary: Meaning of Secretary, Types/Kinds of Secretaries, importance of Secretary,

qualifications and qualities of Secretary, duties of Secretary, changing profile of the
Secretary.

Organizational Structure: Definition, meaning and process, level and functions

(Operational Functions- Office, Production, Financial, Marketing, Personnel etc. and
Managerial Functions- Planning, Organizing, Staffing, Directing, Coordinating, Controlling.
Delegation and Decentralization of Authority.

Unit –II 10

Meetings: Meaning and purpose of meetings, types of meetings, preparation for meetings:
Notice, Agenda, Quorum, Role of Chairman, Minutes of meetings, duties of Secretary
before, during and after a meeting, additional terms used in meetings.

Unit-III: 10

Handling of Mail: Meaning of Mail, Need for establishing inward and outward mail routines,
Nature of Mail – E mail and Physical Mail, Types of Mail – Inward Mail, Outward Mail and
Inter-departmental Mail, Handling of Inward and Outward Mail, Mechanizing of Mail
Services, Services provided by Courier Companies.

Part- B - Basic Phonography

Unit –IV 15

Phonography: Meaning and importance.

Consonants: Definition, types of Consonants, Classification of Consonants, Consonants and

consonant strokes, pairs of Consonants, number, size and directions of consonants, joining
of strokes.
B.A. (VS) Office Management & Secretarial Practice CBCS

Vowels: Definition, long and short vowels, Vowel signs and their places, Position of outlines
according to vowels, Intervening Vowels, Grammalogues and Punctuation signs.

Alternative Forms of Strokes: Upward and Downward ‘R’, Upward and downward ‘H’,
Diphthongsand Triphones, Phraseography, Abbreviated ‘W’ and Tick ‘The’.

Unit –V 15

Circles and Loops: Circle ‘S’ & ‘Z’, use of small circles with straight and curved strokes,
exceptions to the use of Circle ‘S’/’Z’, Large Circles ‘SW’, ‘SS or ‘SZ’, use of large circles
with straight and curved strokes, Use of large circles in Phraseography, Loops ‘ST’ and
‘STR’, use of small and big loops with straight and curved strokes, medial use of loops,
exceptions to the use of loops.

Initial and Final Hooks: Initial Hooks ‘R’ and ‘L, use of initial hooks with straight and
curved strokes, alternative forms for ‘Fr’, ‘Vr’ etc., use of circles and loops preceding initial
hooks.

Small Final Hooks ‘N’, ‘F/V’, use of final hooks with straight and curved strokes, medial
use of small final hooks, use of small final hooks in Phraseography, Exceptions to the use of
small final hooks, circles and looks to final hooks.

Large Final Hook ‘Shun Hook’, use of Shun Hook with straight and curved strokes,
medial use of Shun Hook, Use of Shun Hook after Circle ‘S’ and ‘NS’, Use of Shun Hook in
Phraseography

Suggested Readings

 Office Management, B.R. Duggal, KitabMahal, New Delhi.

 Principles of Office Management, Dr. R.C. Bhatia, Lotus Press, Darya Ganj, New
Delhi-110002
 Office Organisation and Management, S.P. Arora, Vikas Publishing House.
 Administrative Office Management by R.K. Chopra, Himalaya Publishing House.
 Office Management and Commercial Correspondence, B.R. Duggal, KitabMahal.
 Pitman Shorthand Instructor, New Era Edition (Old Course Book), A.H.Wheeler
Publications.
 Pitman Shorthand, New Course Book, A.H. Wheeler Publications.
 Shorthand Made Easy for Beginners, O.P. Kuthiala, Pitman S.S. Publications
B.A. (VS) Office Management & Secretarial Practice CBCS

B.A. (Vocational Studies) Office Management

& Secretarial Practice - Semester III
Paper 3.3 Computing Basics and its Applications I

Duration: 3 hours Marks: 100 lectures: 50

Theory: 50 Practical: 40 Viva-Voce: 10 (Internal Assessment in
Theory component only)

Unit I 5

World of Computers: Characteristics of Computers, Evolution and

Generation of Computers, Hardware and Software Components, Operating
System: types, functions and characteristics. Examples: Windows etc.,
Networking basics and Internet Concepts.

Unit II 15

Advanced Concepts of Networks and Internet: Keywords: URL, IP

address, Hyperlinks, Web pages, Home page, web sites, WWW, Dial-up,
Broadband, Dedicated, ISP, Browser, DSL, DNS, Gateways, Chat rooms,
Downloading and Uploading, Wifi.

Working with Microsoft Internet Explorer: Opening a web page, opening

multiple browser windows, opening multiple tabs in a single browser
windows and their management, working offline, deleting temporary files,
exploring Internet Options. Net Etiquettes, Searching the Web: Meaning of
Search Engines, Keywords,

Unit III 10

Database Management System (DBMS): Meaning and need of a

database, Advantages, Limitations of databases, Applications of Database,
Meaning and need of DBMS, Database Components: Tables, Rows, Columns,
Attributes, Queries, Record, Primary Key, Foreign Key, Relationship between
tables.

Unit IV 10

E-Typewriting: Meaning and uses of Touch Method, The student is

required to achieve proficiency in e-typewriting with touch method of
B.A. (VS) Office Management & Secretarial Practice CBCS

typewriting, Method of speed calculation, The minimum accurate speed to

be attained is 30 words per minute.

Unit V 10

Word Processing: Meaning of Word Processor, Need and Uses of Word

Processing, Advantages and Limitations of Word Processing, Software used
for Word Processing, Why MS-Word and which version? Starting Word: MS-
Word interface, opening a blank document, hiding and showing toolbars,
templates. Working in Word: selecting text, editing text, finding and
replacing text, formatting text, checking and correcting spellings,
Justification and Alignment, Bullets and Numbering, Tabs, Paragraph
formatting, Indent, Page Formatting, Header and Footer & Word Count.
Working with a Document: Page Setup of a document, viewing a document,
switching between documents, saving a document, print preview, printing a
document. Finishing Touch to a document: Inserting date and time, Special
effects such as Bold, Scripts, etc., Inserting and deleting a comment,
Inserting Clip Arts.

Note : The relevant short cut keys of MS Word to be discussed.

Suggested Readings

 Absolute Beginner's Guide to Computer Basics, Michael Miller.

 Fundamental of Computers, AkashSaxena, Kratika Gupta.
 Fundamentals of Information Technology, Alexis and Mathew.
 Computer Fundamentals, P.K. Sinha.
 Principles of Typewriting, D.P. Bhatia and S.S. Sangal.
 Microsoft Word 2010 Step by Step(Microsoft) by Joyce Cox and Joan
Lambert.
 MS Word 2000 Thumb Rules and Details, Snigdha Banerjee.
 Word 2010 All-in-One For Dummies, Doug Lowe and Ryan C. Williams.
B.A. (VS) Office Management & Secretarial Practice CBCS

GUIDELINES FOR THE CONDUCT OF PRACTICAL EXAMINATION

Computing Basics & Its Applications -I

Practical 20

Time: 35 Minutes (Excluding Viva Voce) Maximum Marks: 50

Ques. Description of Question No. of Marks Time

No. Words Allowed

1 E-typewriting 300 20 05 minutes

2 A question on MS-Word comprising 150 20 30 minutes

of simple formatting of
passage/letter e.g. bold, italics, etc.
Generate mail merge for the letter
so created to send it to multiple
recipients at the same time.

Total 40 35 minutes

Viva-Voce 10

Total Marks 50

NOTE: 1. There will be no Internal Assessment in the Practical component

of this Paper.

2. 10 minutes time may be given to the examinees for adjustment of

computers before the practical .
3. The examinees will have to produce hard copies of above
questions for evaluation.
B.A. (VS) Office Management & Secretarial Practice CBCS

B.A. (Vocational Studies) Office Management

& Secretarial Practice - Semester III
Paper 3.4 Banking and Insurance

Duration: 3 hours Marks: 100 lectures: 50

Objectives: To impart knowledge about the basic principles of the banking and
insurance

Unit I 10
Introduction: Origin of banking: definition, banker and customer relationship, General and
special types of customers, Types of deposits, Origin and growth of commercial banks in
India.

Unit II 10
Cheques: Crossing and endorsement - meaning, definitions, types and rules of crossing.
Paying Banker: Duties, Statutory protection in due course, collecting bankers: duties,
statutory protection for holder in due course, Concept of negligence.

Unit III 10
Banking Lending: Principles of sound lending, Secured vs. unsecured advances, Types of
advances, Advances against various securities.

Unit IV 10
E- Banking: Meaning, Benefits, Internet Banking, Home banking, Mobile banking, Virtual
banking, E payments, ATM Card/ Biometric card, Debit/Credit card, Smart card, EFT, ECS
(credit/debit) E-money, Electronic purse, Digital cash. White level ATM.

Unit V 10
Insurance: Basic concept of risk, Types of business risk, Assessment and transfer, Basic
principles of utmost good faith, Indemnity, Economic function, Proximate cause,
Subrogation and contribution,
Types of insurance: Life and Non-life, Re-insurance, Risk and return relationship, Need for
coordination. Underwriting, process of claim settlement.

Suggested readings

 Agarwal, O.P., Banking and Insurance, Himalaya Publishing House

 Satyadevi, C., Financial Services Banking and Insurance, S.Chand
 Suneja, H.R., Practical and Law of Banking, Himalya Publishing House
 Chabra, T.N., Elements of Banking Law, DhanpatRai and Sons
 Arthur, C. and C. William Jr., Risk Management and Insurance, McGraw Hill
 Saxena, G.S; Legal Aspects of Banking Operations, Sultan Chand and Sons
 Varshney, P.N., Banking Law and Practice, Sultan Chand and Sons
Note: Latest edition of text books may be used.
B.A. (VS) Office Management & Secretarial Practice CBCS

B.A. (Vocational Studies) Office Management

& Secretarial Practice - Semester IV
Paper 4.2 Secretarial Practice and Basic Phonography-II

Duration: 3 hours Marks: 100 lectures: 65

Objectives: The aim of the course is to impart knowledge about various operations of an
office. The knowledge of latest office equipments is essential for a Secretary. Office
Stationery is very important aspect in an organization. As it is very important for an
Executive Assistant to write rapidly and accurately, the knowledge of art of writing
spoken sounds with the help of principles of Sir Isaac Pitman would help the
students to take notes and carry out office work speedily.

PART-A - Secretarial Practice-II

Unit –I 15

Office Automation: Meaning of Mechanization, factors for selection of office machines,

advantages and disadvantages of mechanization, Types of Machines – Communication
Equipment, Copying Machines, Accounting, Tabulating and Computing Machines and
Miscellaneous Machines.

Stationery: Need and importance of stationery, purchase of stationery, storage of

stationery, issue and control of stationery.

Unit –II 10

Behavioural Skills: Personality development, importance of good human relations,

understanding organizational culture, management of time and stress, importance of ethics
and values.

Unit –III 10

Appointments and Travel Arrangements: Scheduling appointments, duties of Secretary

before, during and after appointment. Preparation of itinerary, role and selection of travel
agency, reservations.

Part-B - Basic Phonography -II

Unit –IV 15

The Aspirate: Tick ‘H’, Dot ‘H’, Additional Rules for Upward and Downward ‘R’,
Upward and Downward ‘L’, Upward and Downward ‘SH’, Compound Consonants.

Halving Principle: Halving of strokes for ‘T’ or ‘D’, Half length ‘H’, Exceptions to
the use of Halving Principle, Halving and Thickening of Strokes ‘M’, ‘N’, ‘L’ ,’R’, signs
B.A. (VS) Office Management & Secretarial Practice CBCS

for ‘RT’ and ‘LT , joining of strokes of unequal length, Use of Halving Principle for
Past Tense, use of Halving Principle in Phraseography.

Unit –V 15

Doubling Principle: Doubling of straight and curved strokes, Doubling of Strokes

‘MP/MB’, alternative forms of ‘MPR/MBR’, Stroke ‘NG’, alternative forms of ‘NG-KR
and ‘NG-GR’’, Doubling of Stroke ‘L’, Exceptions to the use of Doubling Principle,
use of Doubling Principle in Phraseography.

Diphones: Use of Diphones, Medial Semi-Circle, Left Semi-Circle, Right Semi-

circle. Prefixes.Suffixes&Terminations.Contractions: omission of consonants.
Figures: Numerals in Shorthand, round numbers, monetary units.

Suggested Readings

 Office Organisation and Management, S.P. Arora, Vikas Publishing House.

 Administrative Office Management by R.K. Chopra, Himalaya Publishing House.
 Office Management and Commercial Correspondence, B.R. Duggal, KitabMahal.
 Office Management, B.R. Duggal, KitabMahal Distributors, 28 NetajiSubhashMarg,
New Delhi-110002.
 Principles of Office Management, Dr. R.C. Bhatia, Lotus Press, 4263/3, Ansari Road.
Darya Ganj, New Delhi-110002
 Secretarial Services by Evelyn Anstin, Macdonald &Evavs.
 Personality Development by R.K. Mishra, Rupa Publications
 Pitman Shorthand Instructor, New Era Edition (Old Course Book), A.H.Wheeler
Publications.
 Pitman Shorthand, New Course Book, A.H. Wheeler Publications.
 Shorthand Made Easy for Beginners, O.P. Kuthiala, Pitman S.S. Publications
 Phono Phrase Book, O.P. Kuthiala, Pitman S.S. Publications, New Delhi.
 Modern Phrase Book, N.V. Krishna Murty.
 Way to High Speed Writing, O.P. Kuthiala.
 Principles of Modern Phraseography, Edgar E. Thorpe.
 Personality Development by S.K.P. Selvam, APH Publication Corporation
B.A. (VS) Office Management & Secretarial Practice CBCS

B.A. (Vocational Studies) Office Management

& Secretarial Practice - Semester IV
Paper 4. 3 Corporate Laws

Duration: 3 hours Marks: 100 lectures: 65

Objectives: The objective of the course is to impart basic knowledge of the provisions of
the Companies Laws and the Depository Laws along with relevant case law.

Unit I 13

Introduction: Characteristics of a company, concept of lifting of corporate veil, Types

of companies, association not for profit, illegal association, Formation of company –
Promoters, their legal position, pre-incorporation contract and provisional contracts.
Documents – Memorandum of Association, Articles of Association, Doctrine of Constructive
Notice and Indoor Management, Prospectus and Book Building process

Unit II. 13

Share Capital – issue, allotment and forfeiture of share, demat of share, transmission
of shares, buyback, share certificate and share warrant, Members and shareholder – their
rights and duties. shareholders meetings, kinds, convening and conduct of meetings, AGM,
EGM, Class meetings.

Unit III 13

Management – Directors, classification of directors, dis-qualifications, appointment,

legal position, powers and duties, disclosures of interest, removal of directors, board
meetings, Key managerial personnel and remuneration, Dividend Provisions and issue of
bonus shares. Investigations. Audit and accounts

Unit IV 16

Winding up – concept and modes of winding up

Emerging issues in company law: One Person Company (OPC), Small Company, Postal
Ballot, Small Shareholders on Board, Director Identity Number (DIN), Corporate Identity
Number (CIN), MCA-21, Online Filing of Documents, Online Registration of
Company,National Company Law Tribunal (NCLT), Limited Liability Partnership (LLP),
Insider Trading,Rating Agencies, Producer Company – concept and formation.
B.A. (VS) Office Management & Secretarial Practice CBCS

Unit V 10

Depositories Act 1996: Definitions, Rights and Obligations of Depositories, Participants

Issuers and Beneficial Owners, Inquiry and Inspections, Penalty.

Suggested Readings:

 MC KuchhalCorporate Laws, ShriMahaveer Book Depot. (Publishers).

 DagarInderjeet and AgnihotriAnurag “Corporate laws” Galgotia publishing company,
New Delhi
 GK Kapoor& Sanjay Dhamija, Company Law, Bharat Law House.
 Sharma J. P, “An Easy Approach to Corporate Laws”, Ane Books Pvt Ltd, New Delhi.
 Bharat Law House, New Delhi, “Manual of Companies Act, Corporate Laws and SEBI
Guidelines”.
 Kannal, S., & V.S. Sowrirajan, “Company Law Procedure”, Taxman‟s Allied Services
(P) Ltd., New Delhi (Latest Edn)
 Charlesworth& Morse, “Company Law”, Sweet & Maxwell”, London, U.K.
 Gowar, LCB, “Principles of Modern Company Law”, Stevens & Sons, London.
B.A. (VS) Office Management & Secretarial Practice CBCS

B.A. (Vocational Studies) Office Management

& Secretarial Practice - Semester IV
Paper 4.4 Business Communication

Duration: 3 hours Marks: 100 lectures: 50

Objectives: To equip students of the B.A(VS) course to effectively acquire skills in

reading, writing, comprehension and communication, as also to use electronic media for
business communication.

Unit I 10

Nature of Communication Process of Communication, Types of Communication (verbal &

Non Verbal), Importance of Communication, Different forms of Communication, Barriers to
Communication Causes, Linguistic Barriers, Psychological Barriers, Interpersonal Barriers,
Cultural Barriers, Physical Barriers, Organizational Barriers

Unit II 10

Business Correspondence: Letter Writing, presentation, Inviting quotations, Sending

quotations, Placingorders, Inviting tenders, Sales letters, claim & adjustment letters and
social correspondence, Memorandum, Inter -office Memo, Notices, Agenda, Minutes, Job
application letter, preparing theResume.

Unit III 10

Report Writing Business reports, Types, Characteristics, Importance, Elements of structure,

Process of writing, Order of writing, the final draft, check lists for reports.

Unit IV 10

Vocabulary Words often confused, Words often misspelt, Common errors in English.

Unit V 10

Oral Presentation Importance, Characteristics, Presentation Plan, Power point presentation,

Visual aids.
B.A. (VS) Office Management & Secretarial Practice CBCS

Suggested Readings:

1. Lesikar, R.V. &Flatley, M.E.; Basic Business Communication Skills for Empowering the

Internet Generation, Tata McGraw Hill Publishing Company Ltd. New Delhi.

2. Bovee, and Thill, Business Communication Today, Pearson Education

3. Shirley Taylor, Communication for Business, Pearson Education

4. Locker and Kaczmarek, Business Communication: Building Critical Skills, TMH

5. Sinha, K.K., Business Communication, Galgotia and Sons, New Delhi.

B.A. (VS) Office Management & Secretarial Practice CBCS

B.A. (Vocational Studies) Office Management

& Secretarial Practice - Semester V
Paper 5.1 Advanced Phonography (Practical) – I

Duration: 3 hours Marks: 100 lectures: 65

Objectives: Once the basic principles of Phonography are learnt by the students, it is
essential that the students build up speed-writing by practicing exercises and learning
advanced phraseography from Pitman Shorthand Instructor. The practice of these
exercises will strengthen the knowledge of phonography rules and help in gaining speed in
writing. The speedy and accurate transcription of the shorthand notes is the ultimate aim of
learning phonographic communication.

Unit –I 15

Note Taking, Transcription etc., Revision of Grammalogues and Simple Phrases, Special
Contractions (Section 1 to Section 5).

Unit -II 15

Advanced Phraseography (Section 1 to Section 7).

Unit -III 25

Practice of seen dictation exercises (from Exercise nos. 121 to 183 of the Old Course Book)
at the speed of 80 words per minute.

Unit -IV 10

Practice of unseen dictation exercises from other shorthand books and shorthand magazines
at the speed of 60 words per minute.

Suggested Readings

 Way to High Speed Writing, O.P. Kuthiala, Pitman S.S. Publications, New Delhi.
 Principles of Modern Phraseography, Edgar E. Thorpe, Pitman S.S. Publications, New
Delhi.
 Phono Phrase Book, O.P. Kuthiala, Pitman S.S. Publications, New Delhi.
 Modern Phrase Book, N.V. Krishna Murty, Pitman S.S. Publications, New Delhi.
 Shorthand Magazines.
B.A. (VS) Office Management & Secretarial Practice CBCS

B.A. (Vocational Studies) Office Management

& Secretarial Practice - Semester V
Paper 5.2 Internship Project/ Project

Marks: 100 lectures: 20

Objectives: to provide basic and hand on understanding of the industry.

Note:

Each student of Vocational Courses shall undergo Practical Internship of four weeks
during the vacations after fourth semester in an approved Business/Industrial/Govt./Service
organization. The objective of this training is to make the student acquainted with the
industrial / business working environment. After completion of the training they will have to
submit a training report. The internship/project reports will carry 100 marks. It will be
evaluated by two examiners (one internal and one external). The training report is part of
the fifth semester. It is to be submitted by the date fixed by the College.

The students will also have to submit a performance certificate from the company where
he/she undertook the training. This report will also be considered while evaluating the
training report by examiners.

Alternatively, if it is not possible to do industrial internship the students will prepare a

project report on a topic assigned to him/ her by the college. The project report will be
evaluated as above.
B.A. (VS) Office Management & Secretarial Practice CBCS

B.A. (Vocational Studies) Office Management

& Secretarial Practice - Semester V
Paper 5.3 Indian Polity And Governance

Duration: 3 hours Marks: 100 lectures: 65

Objectives: To familiarize the students with Indian government system and political
system.

Unit I 10
Approaches to the Study of Indian Politics and Nature of the State in India: Liberal, Marxist
and Gandhian.

Unit I I 10

Indian Constitution : basic features, debates on Fundamental Rights and Directive

Principles.

Unit I II 15
Institutional Functioning: Prime Minister, Parliament and Judiciary, Power Structure in India
: Caste, class and patriarchy, Religion and Politics: debates on secularism and
communalism, Parties and Party systems in India.

Unit I V 15

Strategies of Development in India since Independence: Planned Economy and

Neo‐liberalism . Social Movements : Workers, Peasants, Environmental and Women’s
Movement

Unit V 15

Comparing Regimes: Authoritarian and Democratic, Classifications of political systems:

Parliamentary and Presidential: UK, USA, India. Electoral Systems: First past the post,
proportional representation, mixed systems. Party Systems: one‐party, two‐party and
multi‐party systems.

Suggested Readings

 Abbas, H., Kumar, R. &Alam, M. A. (2011) Indian Government and Politics. New
Delhi: Pearson, 2011.
 Chandhoke, N. &Priyadarshi, P. (eds.) (2009) Contemporary India: Economy,
Society, Politics. New Delhi: Pearson.
B.A. (VS) Office Management & Secretarial Practice CBCS

 Chakravarty, B. &Pandey, K. P. (2006) Indian Government and Politics. New Delhi:

Sage.
 Chandra, B., Mukherjee, A. & Mukherjee, M. (2010) India After Independence. New
Delhi: Penguin.
 Singh, M.P. &Saxena, R. (2008) Indian Politics: Contemporary Issues and Concerns.
New Delhi: PHI Learning.
 Vanaik, A. &Bhargava, R. (eds.) (2010) Understanding Contemporary India: Critical
Perspectives. New Delhi: Orient Blackswan.
 Austin, G. (1999) Indian Constitution: Corner Stone of a Nation. New Delhi: Oxford
University Press.
 Austin, G. (2004) Working of a Democratic Constitution of India. New Delhi: Oxford
University Press.
 Jayal, N. G. &Maheta, P. B. (eds.) (2010) Oxford Companion to Indian Politics. New
Delhi: Oxford University Press.
 Bara, J & Pennington, M. (eds.). (2009) Comparative Politics. New Delhi: Sage.
 Caramani, D. (ed.). (2008) Comparative Politics. Oxford: Oxford University Press.
 Hague, R. and Harrop, M. (2010) Comparative Government and Politics: An
Introduction. (Eight Edition). London: Palgrave McMillan.
 Ishiyama, J.T. and Breuning, M. (eds.). (2011) 21st Century Political Science: A
Reference Book. Los Angeles: Sage.
B.A. (VS) Office Management & Secretarial Practice CBCS

B.A. (Vocational Studies) Office Management

& Secretarial Practice - Semester V
Paper 5.3 Making of Indian Nation

Duration: 3 hours Marks: 100 lectures: 65

Objective: The course examines the historiographical questions and themes that have been
central to the study of modern Indian Nation. It is organized thematically as well as
chronologically. This course covers the period from the late eighteenth century to the
present. It pays special attention to an understanding of the nature of British colonialism, its
legacy, Ideology, reform movements, struggle for independence and the challenges faced
by postcolonial India. Themes to be covered include nationalism, communalism,
independence and partition, religious nationalism.

UNIT I 15

Issues of Social Reform and Thinkers: Religious Reforms, Growth of Education, The
‘Womens’ Question, JyotibaPhule, Rammohan Roy, DayanandSaraswati, Ambedkar and the
Caste question, Dalit. Peasant. Tribal Movements, Hindu Code Bill

UNIT II 10

Nationalist Politics, 1858 – 1947: Phases of National Movement, Economic Nationalism

and Cultural Nationalism, Mahatma Gandhi and Mass Nationalism: Gandhian thought,
techniques and movements ,Growth of Communal Politics,Partition of India

UNIT III 20

Independent India: Economy and Polity: Constituent Assembly and Establishment of

the Republic, Economic and Social Change 1950 – 2000, Planned Economy Industrialization,
Models of Growth, Land Reform and the Structures of Dominations in Rural India, Foreign
Policy: Non-Alignment Panchsheel, Federalism and the Linguistic States, Politics Parties and
Indian Politics 1950 – 2000.

Unit IV 20
Independent India: Culture and Society: Modern Indian Literature, Art and Films,
Scientific and Technological Developments, Dalit and Backward Caste Self Assertion, Origins
of environmentalism, Peasant and Labour Movements
B.A. (VS) Office Management & Secretarial Practice CBCS

Suggested Reading:

 Sugata Bose and Ayesha Jalal: Modern South Asia: History, Culture, Political
Economy, New Delhi, 1998.
 SekharBandyopadhyayFromPlassey to Partition.
 C.A. Bayly, An Illustrated History of Modern India 1600 – 1947, London 1990.
 SumitSarkar, Modern India 1885 – 1947, Macmillan, 1983 Thomas Metcalf Ideologies
of the Raj
 R. Jeffery, J Masseloss,P Reeves (ed) From Rebellion to the Republic
 Francine Frankel, India’s Political Economy 1947- 1977
 Parul Brass, The Politics of India since Independence
 Lloyd and Susan Rudolph In Pursuit of Laxmi: the Political Economy of the Indian
State, Chicago, 1987.
 Bipan Chandra, Aditya Mukherjee, Mridula Mukherjee India After Independence,
Viking, 1999.
 Gail Omvedt, Dalits and Democratic Revolution
 RamachandraGuha, The Fissured Land
 K.G. Subrahmanyam, The Living Tradition: Perspectives on Modern Indian Art
 WimalDissanayake and K. MotiGokulsingh. Indian Popular Cinema: A Narrative of
Change
 Sunil Khilnani, The Idea of India.
B.A. (VS) Office Management & Secretarial Practice CBCS

B.A. (Vocational Studies) Office Management

& Secretarial Practice - Semester V
Paper 5.4 Management Information System

Duration: 3 hours Marks: 100 lectures: 50

Objective:To provide the understanding and use of management information systems in an
office and organization.

Unit I 10

Management Information Systems - Need, Purpose and Objectives - Contemporary

Approaches to MIS - Information as a strategic resource - Use ofinformation for competitive
advantage - MIS as an instrument for the organizational change

Information, Management and Decision Making - Models of Decision Making Classical,

Administrative and Herbert Simon's Models - Attributes of information and its relevance to
Decision Making - Types of information

Unit II 10

Information Technology - Definition, IT Capabilities and their organizational impact -

Telecommunication and Networks - Types and Topologies of Networks - IT enabled services
such as Call Centers, Geographical Information Systems etc.

Data Base Management Systems - Data Warehousing and Data Mining, Systems Analysis
and Design - Systems Development Life Cycle - Alternative System Building Approaches -
Prototyping - Rapid Development Tools - CASE .

Unit III 10

Tools – Object Oriented Systems (Only introduction to these tools & techniques),
Decision Support Systems - Group Decision Support Systems - Executive Information
Systems - Executive Support Systems - Expert Systems and Knowledge Based Expert
Systems - Artificial Intelligence.

Unit IV 10

Management Issues in MIS - Information Security and Control - Quality Assurance -Ethical
and Social Dimensions - Intellectual Property Rights as related to IT Services / IT Products -
Managing Global Information Systems .

Unit V 10

Applications of MIS in functional areas as well as in the service sector should be covered
with the help of minimum 5 case studies. Emphasis should be given on management
B.A. (VS) Office Management & Secretarial Practice CBCS

oriented problems and cases as compared to technical problems expected from computer
science/ computer management students.

Suggested Readings:

1. Management Information Systems, Laudon and Laudon, 7th Edition, Pearson

Education Asia

2. Management Information Systems, Jawadekar, Tata McGraw Hill

3. Management Information Systems, Davis and Olson, Tata McGraw Hill

4. Analysis and Design of Information Systems, Rajaraman, Prentice Hall

5. Decision Support Systems and Intelligent Systems, Turban and Aronson, Pearson
Education Asia

6. Management Information Systems, Schulthesis, Tata McGraw Hill

7. Management Information Systems - Sadagopan, Prentice Hall

8. Management Information Systems - JayantOke

B.A. (VS) Office Management & Secretarial Practice CBCS

B.A. (Vocational Studies) Office Management

& Secretarial Practice - Semester VI
Paper 6.1 Advanced Phonography (Practical) - II

Duration: 3 hours Marks: 100 lectures: 65

Objectives: The aim of Advanced Phonography – II is to write seen and unseen

dictations on varied subject matters and transcribe the same speedily and accurately on
computer.

Unit I 15

Intersections, Business Phrases, Political Phrases, Banking Phrases.

Unit -II 15

Insurance and Shipping Phrases, Technical and Railway Phrases,Special List of Words.

Unit -III 20

Practice of seen dictation exercises from Units 1 and 2 of Old Course Book at the speed of
100 words per minute.

Unit IV 15

Practice of unseen dictation exercises from shorthand books and magazines at the speed of
80 words per minute.

Suggested Readings

 2000 Common Words Reading and Dictation Exercises, Edgar Thorpe,Pitman S.S.
Publications, New Delhi.
 700 Common Words Reading and Dictation Exercises, A.H. Wheeler Publications.
 Shorthand Magazines.
B.A. (VS) Office Management & Secretarial Practice CBCS

B.A. (Vocational Studies) Office Management

& Secretarial Practice - Semester VI
Paper 6.2Computing Basics and its Applications – II

Duration: 3 hours Marks: 100 lectures: 65

Objectives: to familiarize students with the different segments of MS Office and

internet.

Unit I 15

Advanced Word Processing: Tables: Creating a new table, entering text in a table,
adding and inserting rows/columns to a table, deleting rows/column from a table, resizing
rows and columns, merging cells, adding borders and shading, deleting a table.

Mail Merge: creating a document with mail-merge, creating database for addresses,
generating multiple letters for mail merge.

Unit II 15

Spreadsheet: What is a Spreadsheet?,Need and uses of Spreadsheets, advantages and

limitations of using Spreadsheets, software used for working with Spreadsheets.Why MS-
Excel and which version?,Keywords: cell, row, column, label, value, cell address, workbook,
worksheet, cell range.

Unit III 20

Starting Excel: Excel interface, creating a workbook, saving a workbook, editing a

workbook, inserting/deleting worksheets, entering data in a cell, selecting cells, moving
data from selected cells, rearranging worksheets, imports to spreadsheets, resizing
rows/columns.
Working with Excel: creating a series, use of basic formulae in Excel, use of functions in
Excel, formatting different types of data in Excel, using cell references in a formula,
copying/moving a formula, sorting data.Creating simple charts: Pie, Line, Bar-chart, using
chart wizard.

Unit IV

PowerPoint Presentation : Meaning of PowerPoint presentation, extension of PowerPoint

document, Need and use of presentation in office administration, Software available in the
market for presentations, Widely used software: PowerPoint by Microsoft and its
advantages, PowerPoint interface: title bar, menu bar, toolbars, status bar, task pane.,
Components of a presentation: slides, outlines, speaker notes, handouts, Creating a simple
presentation in PowerPoint, Add-ons to a presentation: images, videos, audio files
B.A. (VS) Office Management & Secretarial Practice CBCS

Unit V 15

Working with Slides in PowerPoint: Power Point formatting basics: Slide layouts,
changing the background of the slides, applying design templates, changing the color
schemes, font and formatting.Viewing a presentation: Normal view, Slide Sorter view, Notes
page view, Slide Show view, Adding transition between slides, and adding animation in a
slide, automatic slideshow.Working with Slides: Changing layout, duplicating a slide, hiding
a slide, moving a slide, deleting a slide, inserting pictures into a slide, inserting word art
into a slide, inserting auto shapes.

Note: The relevant short cut keys for MS Excel and MS Power Point to be discussed.

Suggested Readings

 Absolute Beginner's Guide to Computer Basics, Michael Miller.

 Microsoft Word 2010 Step by Step(Microsoft) by Curtis Frye.
 Excel 2010 For Dummies, Greg Harvey.
 Teach Yourself VISUALLY Excel 2010, Paul McFedries.
 PowerPoint 2010 All-in-One For Dummies, Peter Weverka.
 Microsoft Office PowerPoint 2010 Step by Step(Microsoft) by Joyce Cox and Joan
Preppernau.
B.A. (VS) Office Management & Secretarial Practice CBCS

B.A. (Vocational Studies) Office Management

& Secretarial Practice - Semester VI
Paper 6. 3 Administration and Public Policy

Duration: 3 hours Marks: 100 lectures: 65

Objectives:To provide basic understanding of Administration and public policy in India

Unit I 10

Public administration as a discipline: Meaning, scope and significance of the

subject, public and private administration, brief evolution and major approaches,
and comparative approaches to public administration.

Unit II 15

Administrative theories: the classical theory, scientific management, the human

relation theory, and rational decision-making.

Unit III 15

Development administration: Elements of development administration. Time and

space dimensions in the study of development administration, politics of
development administration.

Unit IV 10

Understanding public policy: concept and theories, relevance of policy making

inpublic administration and process of policy formulation and implementation and
evaluation.

Unit V 15

Contemporary developments: new public administration, new public management,

good governance and development, corporate governance, feminist and ecological
perspective on public policy and administration. Democratization, decentralization
and social protection: administration functional and fiscal decentralization, in rural
and urban context, social welfare administration and social protection for weaker
sections.
B.A. (VS) Office Management & Secretarial Practice CBCS

Suggested Readings:

 Awasthi, A.andMaheshwari, S. (2003) Public Administration. Agra:

LaxmiNarain
 Agarwal, pp. 3-12.
 Henry, N. (2003) Public Administration and Public Affairs. New Delhi: Prentice
Hall, pp. 1-52.
 Bhattacharya, M. and Chakrabarty, B. (2005) ‘Introduction: Public
Administration: Theory and Practice’, in Bhattacharya, M. and Chakrabarty,
B. (eds.) Public Administration: A Reader. Delhi: Oxford University Press, pp.
1-50.
 Henry, N. (2003) Public Administration and Public Affairs. New Delhi: Prentice
Hall, pp. 53-74.
 Mouzelis, N.P. (2005) ‘The Ideal Type of Bureaucracy’, in Bhattacharya, M.
and Chakrabarty, B. (eds.) Public Administration: A Reader. Delhi: Oxford
University Press, pp. 88-100.
 Hyderbrand, W. (1980) ‘A Marxist Critique of Organization Theory’, in Evan,
W (ed.) Frontiers in Organization & Management. New York: Praeger, pp.
123-150.
 Hyderbrand, W. (1977) ‘Organizational Contradictions in Public
Bureaucracies: Towards a Marxian Theory of Organizations’, in Benson, J. K.
(ed.) Organizational Analysis: Critique and Innovation. Beverly Hills: Sage,
pp. 85-109.
 Bhattacharya, M. (1999) Restructuring Public Administration: Essays in
Rehabilitation. New Delhi: Jawahar, pp. 29-70, 85-98.
 Bhattacharya, M. (2001) New Horizons in Public Administration. New Delhi:
Jawahar, pp. 248-272, 301-323.
 Dye, T.R. (1975) Understanding Public Policy. New Jersey: Prentice Hall, pp.
1-38, 265-299.
 Dror, Y. (1983) Public Policy Making Reexamined. Oxford: Transaction
Publication, pp.129-216.
 Wiedner, E. (ed.) (1970) Development Administration in Asia. Durham: Duke
University Press.
B.A. (VS) Office Management & Secretarial Practice CBCS

B.A. (Vocational Studies) Office Management

& Secretarial Practice - Semester VI
Paper 6.3 Conservation and Preservation of Nature and Culture

Duration: 3 hours Marks: 100 lectures: 65

Objectives: A crucial course for undergraduates of all streams, this course addresses the
contemporary environmental themes and concerns. Important themes of nature are
environment history, impact of colonialism on forests and rivers, resource use and conflict,
development, vulnerability & disaster. The objective of this course is to develop an
understanding and appreciation of culture in South Asia built around diverse regions,
languages, religions and traditions.

UNIT I 15

Approaches to environmental history: the emergence of a field and its multi-disciplinary

orientations, Asian landscapes, Environmental thought and environmentalism, Colonialism
and environmental change

UNIT II 15
The politics of resource control and extraction over forests, Water politics, The city and its
environment, Disasters and vulnerability.

UNIT III 15
Defining national and regional culture, Rediscovering Religion, Tradition and Myth,
Language, Literature and state, Unity in diversity

UNIT IV 10

Tangible and intangible Cultural Heritage, Role of Individual, Government and Private
Institutions in Heritage Maintenance, Conservation and Preservation, World Heritage
movement.

UNIT V 10
Intellectual Property Rights and Human Right, Development of International Environmental
Law, Indian Environment laws.
B.A. (VS) Office Management & Secretarial Practice CBCS

Suggested Readings:
 Arnold, David and RamachandraGuha, eds. Nature, Culture and Imperialism: Essays
on the Environmental History of South Asia. New Delhi: Oxford University Press,
2001.
 Mahesh Rangarajan&K.Sivaramakrishanan, eds.India’s Environmental History
vol.I&II. Prmanent Black 2012.
 Burke III, Edmund, and Kenneth Pomeranz, eds. The Environment and World
History. Berkeley: University of California Press, 2009.
 Grove, Richard and Vinita Damodaran. 'Historiography of Environmental History.' In
Does Environmental History Matter: Shikar, Subsistence, Sustenance and the
Sciences, ed. by RanjanChakrabarti. Kolkata: Readers Service, 2006
 Geertz, Clifford.. The Interpretation of Cultures. New York,197
 Barbara T. Hoffman, Art and cultural heritage: law, policy, and practice, Cambridge
University Press, 2006
B.A. (VS) Office Management & Secretarial Practice CBCS

B.A. (Vocational Studies) Office Management

& Secretarial Practice - Semester VI
Paper 6.4 E - Commerce

Duration: 3 hours Marks: 100 lectures: 50

Objectives: To give on hand knowledge on the issues related to E- Commerce. So that
student should become familiar with mechanism for conducting business transactions
through electronic means

Unit I: 10

Introduction: Meaning, nature, concepts, advantages, disadvantages and reasons

fortransacting online, types of E-Commerce, e-commerce business models (introduction
,key elements of a business model and categorizing major E-commerce business models),
forcesbehind e-commerce.

Unit II 10

Technology: technologies used in E-commerce , The dynamics of world wide web

andinternet( meaning, evolution and features) ; Designing, building and launching E-
commercewebsite (A systematic approach involving decisions regarding selection of
hardware, software, outsourcing vs. in-house development of a website)

Unit III 15

Security and encryption: Need and concepts, The E commerce security

environment:(dimension, definition and scope of E-security), security threats in the E-
commerce environment(security intrusions and breaches, attacking methods like hacking,
sniffing, cybervandalismetc.), technology solutions (Encryption, security channels of
communication, protectingnetworks and protecting severs and clients), IT Act 2000
(meaning and provisions)

Unit IV 10

E- payments system: Models and methods of E – payments (Debit Card, Credit Card,
smart cards, e-money), digital signatures (procedure, working and legal position), payment
gateways, online banking (meaning, concepts, importance, electronic fund transfer,
automated clearing house, automated ledger posting etc.), risks involved in E-payments.

Unit V 5

Online business transactions: meaning, purpose, advantages and disadvantages of

transacting online, E-commerce applications in various industries like {banking, insurance,
B.A. (VS) Office Management & Secretarial Practice CBCS

payment of utility bills, online marketing, E-tailing (popularity, benefits, problems and
features), online services (financial, travel and career), auctions, online portal, online
learning, publishing and entertainment)

Suggested readings

 Management Information System: Jawadekar

 Management Information System: Laudon&Laudon
 The Essential Guide to Knowledge management: AmritTiwana
 The GIS Book: George B. Karte.
 Internet (Use of Search Engines Google & yahoo etc)
 E – Commerce: Milind Oka
 E – Commerce: C.V.S. Murty
 Fire Wall and Internet Security: William Cheswick, Stevens, Aviel Rubin
 E-Governance Case Studies – Ashok Agarwal