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Net Promoter Score Calculator

This document is a worksheet to calculate Net Promoter Score (NPS), a metric used to gauge customer satisfaction and loyalty. It prompts the user to enter the number of detractors, passives, and promoters from survey responses, then calculates the NPS based on those values, with a score of 0% in this example.

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112 views2 pages

Net Promoter Score Calculator

This document is a worksheet to calculate Net Promoter Score (NPS), a metric used to gauge customer satisfaction and loyalty. It prompts the user to enter the number of detractors, passives, and promoters from survey responses, then calculates the NPS based on those values, with a score of 0% in this example.

Uploaded by

Speedriser
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd
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Net Promoter Score Worksheet

Number of Detractors Number of Passives Number of Promoters

50 50 50

33% 33% 33%


Enter the number of detractors,
passives, and promoters in the Net Promoter Score
highlighted cells below the
headers. The spreadsheet will
then calculate the Net Promoter
Score based on these values.
0%
Number of Promoters Total Responses

50 150

33%

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