Shair alam
Address no 1 sherpao colony Landhi Karachi
Address no 2 house no10 telegraph workshop colony kotri
sindh
Email Address: shairalam47@gmail.com
SUMMARY
Wanted to work in a competitive environment that utilizes diverse talents and traits to maximize the individuals’
professional potential where I have a chance to show the blend of my skills on both individual and collective levels
and hence enhancing the skills that would make me a professional competitor in the fast growing IT sector.
PROFESSIONAL EXPERIENCE:
Ask development
• Working as a Technical Support Representative (NOC) at PTCL, employee of ask, which is and outsourcing
provider.december, 2020 till present]
• Oversee the day to day operational aspects of the NOC
• Training of future team members.
• Handle /escalate technical issues.
• Established process and procedure
• Work with upper management on assignments and delete gate tasks to NOC team when appropriate.
• Ensure the integration of NMSs (Network Management Systems) and their coordination in the NOC
project by managing IT protocols.
• Develop the trouble ticketing (TT) and configuration processes
• Coordinate network maintenance and provisioning activities with NBI installation and vendor support
• Providing level-2 support to front line team for all Products in Access Network including MSAG (UA5000),
MA5600T, MA5616, MA5608T & Mini Dslam equipment’s.
• Working on Huawei DSLAM (Digital Subscriber Line Access Multiplexer, MSAN (Multiservice Access
Network MSAG (Multiservice Access Gateway) & GPON (Gigabit Passive Optical Network)
• Configurations of GPON, MSAG, DSLAM, MSAN, IPTV & Broad Band Services.
• Responsible for O & M of GPON network.
INTERNSHIP:
(jun 2018-act2018)
BSS ENGINEER
SOCIAL SKILLS:
• Team Work – I have worked with various teams, project and Office team.
• Good Communication & Interpersonal Skills – I have been using these skills in every walk of my life.
ORGANIZATIONAL SKILLS:
• Managerial & Team Lead – I have used these skills being a team lead.
• Presentation – I have given many presentations on various topics and projects at offices.
EDUCATION:
Bachelor of telecommunication engineer
• University of Sindh jamshoro 2020 (2.60 CGPA)
MATRICULATION
• Blue bird high school kotri 2013 A-GRADE
PRE ENGINEERING
• Worker intermediate collage 2015 A GRADE
TECHNICAL & COMPUTER SKILLS:
• Knowledge about computer hardware and LAN, WAN networking.
• Windows 7, 8, 10 and Server 2003, 2008 R2, 2012 installation, configuration and troubleshooting.
• Knowledge about to repair computers & laptops.
• Knowledge about Cat5-6 cable networking.
• Knowledge about CCTV Cameras and monitor.
• Advanced knowledge’s in IT Rack installation, power cables and transmission cables installations.
• Advanced hardware knowledge of all of Desktop PC/Servers (include all components structure and working
procedure/datasheets) and Laptops hardware architecture (including IBM ThinkPad Series, Dell Latitude and
Dell Inspiron series).
PERSONAL SKILLS:
• Quick-learning, motivated with good communication abilities, fast integration in a group/team, result
oriented Able to work independently in a stressed environment.
• Excellent qualities such as teamwork, leadership, negotiation, analysis, and communication
• Strong skills in the areas of project management, people management, systems design, project preparation
and implementation, technical support, commissioning, training, troubleshooting
PERSONAL INFORMATION:
CNIC# : 41504-0523465-1
Date of Birth : 25-09-1992
Nationality : Pakistani
Marital status : single
Religion : Islam
Domicile : Jamshoro
