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ITIL Process Overview for IT Professionals

The document lists 38 ITIL processes across 4 categories: Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. The key processes include Strategy Generation, Service Portfolio Management, Service Level Management, Change Management, Incident Management, Problem Management, and the 7-step Improvement Process.

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262 views1 page

ITIL Process Overview for IT Professionals

The document lists 38 ITIL processes across 4 categories: Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. The key processes include Strategy Generation, Service Portfolio Management, Service Level Management, Change Management, Incident Management, Problem Management, and the 7-step Improvement Process.

Uploaded by

amina
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd
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List of ITIL Processes

Processes
1 Strategy Generation
Strategy
Service

2 Financial Management
3 Service Portfolio Management (SPM)
4 Demand Management
1 Service Catalogue Management (SCM)
2 Service Level Management (SLM)
Service Design
Processes

3 Capacity Management
4 Availability Management
5 IT Service Continuity Management (ITSCM)
6 Information Security Management (ISM)
7 Supplier Management
1 Change Management
2 Service Asset and Configuration Management
Service Transition

3 Knowledge Management
Processes

4 Transition Planning and Support


5 Release and Deployment Management
6 Service Validation and Testing
7 Evaluation
8 Managing the Planning and Implementation
1 Event Management Process
Processes (e.g. Service

2 Incident Management Process


Service Operation

3 Request Fulfillment Process


4 Access Management Process
Desk)

5 Problem Management Process


6 Service Desk
7 IT Operation(s) Management
8 Operational Change
9 Application Management
1 Interpreting and using metrics
Continual Service Improvement

2 Service Reporting
3 Assessments and baselines
4 7-steps Improvement Process
Processes

5 Business Questions for CSI


6 Monitoring and Control
7 Service Measurement
8 Service Analysis
9 Interpreting and using metrics
10 Lifecycle Project Assessment
Total No of processes 38

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