Terms and Conditions Governing the DuitNow Service

These DuitNow Terms and Conditions govern your use of the DuitNow Service offered by Public
Bank Berhad or Public Islamic Bank Berhad (“the Bank”).

Definitions

“Business Day” means any calendar day from Monday to Friday, except a public holiday or a
bank holiday in the Federal Territory of Kuala Lumpur.

“DuitNow” means a service which allows customers to initiate and receive instant credit transfers
using a recipient’s account number or DuitNow ID.

“DuitNow ID” means common identifiers of an account holder such as a mobile number, NRIC
number, passport number, army number or police number (in the case of an individual) or Business
Registration number (in the case of a corporate customer) or any other common identifiers as may
be introduced by the DuitNow Operator.

“DuitNow Operator” means Payments Network Malaysia Sdn Bhd. (Company No.: 836743-D).

“National Addressing Database (NAD)” means a central addressing depository established by

the DuitNow Operator that links a bank account to a recipient’s DuitNow ID and facilitates
payment to be made to a recipient by referencing the recipient’s DuitNow ID.

“Personal Data” means any information in respect of commercial transactions that relate directly
or indirectly to a customer, who is identified or identifiable from that information which includes,
but not limited to, the customer’s name, address, identification card number, passport number,
banking information, e-mail address and contact details.

1. Introduction

1.1 These Terms apply to and regulate your use of the DuitNow Service offered by the
Bank. The DuitNow Service allows you to transfer an amount specified by you from
your designated account with the Bank to a bank account maintained by your
recipient at a participating DuitNow participant via Pay-to-account number and Pay
via DuitNow ID, or such other means as prescribed by the Bank or the DuitNow
Operator.

1.2 The DuitNow Service offered by the Bank is part of the Bank’s Electronic Banking/
e-Money Services, and accordingly these Terms are in addition to and shall be read
in conjunction with the Terms and Conditions Governing Public Bank Online
Banking (PBe) and Mobile Banking (PB engage).

2. DuitNow Service

2.1 If you wish to send funds via DuitNow, you must first initiate a payment by entering
the recipient’s DuitNow ID through the Bank’s internet or mobile banking services.

PUBLIC BANK BERHAD 196501000672 (6463-H) Page 1 of 5 eFORMS/EBANK001/REV070121

PUBLIC ISLAMIC BANK BERHAD 197301001433 (14328-V)
 2.2 The Bank will perform a ‘Look-up Request’ to verify the recipient’s registration of
its DuitNow ID in the NAD and if the recipient is registered, the Bank will display
the name of such registered DuitNow recipient.

2.3 You are responsible for the correct entry of the recipient’s DuitNow ID and ensuring
that the recipient’s name displayed is the intended recipient of the funds prior to
confirming the DuitNow transaction.

2.4 The Bank will notify you on the status of each successful, failed or rejected DuitNow
transaction via any of the Bank’s available communication channels.

2.5 You acknowledge and agree the Bank shall have no duty to and shall not be required
to take any steps to verify or seek any other confirmation from any party as to whether
such registered recipient is the intended recipient, and the Bank shall not be liable
for transferring the funds to such registered recipient who is not the intended recipient.

2.6 Pursuant to Clause 2.4 above, you agree that once a DuitNow transaction is
confirmed, it is irrevocable and you will not be able to cancel, stop or perform any
changes to that DuitNow transaction.

3. Multiple Look-Up Requests

3.1 Without prejudice to any of the Bank’s rights and remedies, the Bank reserves the
right to terminate or suspend your access to and use of the DuitNow Service where
the Bank considers that inappropriate, fraudulent or suspicious use is being made of
the DuitNow Service, such as where multiple “Look-Up Requests” are submitted
without a confirmed DuitNow transaction. You are advised to contact the Bank
should you encounter any issues relating to the foregoing.

4. Recovery of Funds

4.1 You have the rights in relation to the investigation and recovery of mistaken
payments, erroneous payments and unauthorised (includes fraudulent) DuitNow
transactions made from your account.

5. Erroneous/Mistaken DuitNow Transaction

5.1 If you have made an erroneous DuitNow transaction, you may request for recovery
of the funds within ten (10) Business Days from the date the erroneous transaction
was made and the Bank will work with the affected recipient’s bank to return the said
funds to you within seven (7) Business Days provided the following conditions are
met:

5.1.1 The funds were actually wrongly credited into the affected recipient’s
account;

PUBLIC BANK BERHAD 196501000672 (6463-H) Page 2 of 5 eFORMS/EBANK001/REV070121

PUBLIC ISLAMIC BANK BERHAD 197301001433 (14328-V)
 5.1.2 The balances in the affected recipient’s account is sufficient to cover the funds
that were wrongly credited;

5.1.2.1 The balances in the affected recipient’s account is not sufficient to

cover the recipient’s bank may partially remit the recoverable fund
back to you.

5.2 If you have made an erroneous DuitNow transaction, and request for recovery of
funds between eleven (11) Business Days and seven (7) months from the date of the
Erroneous Transaction was made, the Bank will work with the affected recipient’s
bank to return the said funds to you subject to the following:-

5.2.1 The affected receiving bank is fully satisfied that the funds were erroneously
credited to the affected recipient;

5.2.2 Deliver notifications to the affected recipients in writing regarding the funds
recovery requests whereby the erroneously credited funds would be recovered
through debiting the affected recipient’s accounts within ten (10) Business
Days of the notifications unless the affected recipient provides reasonable
evidences that the affected recipient is entitled to the funds in question.

After fifteen (15) Business Days, if the affected recipient fails to establish his
entitlement to the funds, the affected recipient’s bank shall debit the affected
recipient’s account and remit the funds back to you.

5.3 If you have made an erroneous DuitNow transaction, and request for recovery of
funds after seven (7) months from the date of the Erroneous Transaction was made,
the Bank will work with the affected recipient’s bank to return the said funds to you
subject to the following:-

5.3.1 The affected recipient’s bank is fully satisfied that the funds were erroneously
credited to the affected recipient;

5.3.2 The affected recipient’s bank shall obtain from the affected recipient the
decision whether to grant consent within ten (10) Business Days; and

5.3.3 Once consent is obtained, the affected recipient’s bank shall debit the affected
recipient’s account and remit the funds back to you within one (1) Business
Day.

6. Unauthorised or Fraudulent DuitNow Transaction

6.1 For DuitNow transactions which were not authorised by you or which are fraudulent,
the Bank will, upon receiving a report from you alleging that an unauthorised or
fraudulent DuitNow transaction was made, remit the funds back to you provided the
following conditions are met:

PUBLIC BANK BERHAD 196501000672 (6463-H) Page 3 of 5 eFORMS/EBANK001/REV070121

PUBLIC ISLAMIC BANK BERHAD 197301001433 (14328-V)
 6.1.1 The Bank shall conduct an investigation and determine within fourteen (14)
Calendar Days, if the unauthorised or fraudulent payment did occur;

6.1.2 If the Bank is satisfied that the unauthorised or fraudulent payment instruction
did indeed occur and was not caused by you, the Bank shall initiate a reversal
process whereby all debits posted to your account arising from the
unauthorised or fraudulent payment instruction would be reversed.

7. Liability and Indemnity

7.1 You acknowledge and agree that, unless expressly prohibited by law, the Bank and
the DuitNow Operator shall not be liable to you or any third party for any direct,
indirect or consequential losses, liabilities, costs, damages, claims, actions or
proceedings in connection with the DuitNow Service offered by the Bank arising
from:

7.1.1 Your negligence, misconduct or breach of any of these Terms;

7.1.2 Any erroneous transfer of funds by you, including any transfer of funds to the
wrong DuitNow ID, wrong recipient or wrong third party;

7.1.3 The suspension, termination or discontinuance of the DuitNow Service.

7.2 You shall indemnify the Bank, our affiliates any loss or damage suffered due to any
claim, demand, or action brought against the Bank, our affiliates, and the DuitNow
Operator resulting from your negligent and/or fraudulent act.

8. General

8.1 The Bank reserves the right to revise at any time, such charges for the use of the
DuitNow Service, by providing you with twenty-one (21) days written notice. Such
revisions shall take effect from the date stated in the notice. Where you continue to
access or use the DuitNow Service after such notification, you have agreed to accept
such revisions of such charges.

8.2 You acknowledge that the Bank may terminate your use of the DuitNow Service with
the Bank for any reason, at any time and with prior notice that shall be determined by
the Bank from time to time.

8.3 You acknowledge that the Bank has the right to change, vary or modify these Terms
by providing you with at least twenty-one (21) calendar days prior notice in such
approved manner as the Bank determines and you agree to be bound by such Terms as
incorporated or revised or modified.

8.4 You consent to the collection, use and disclosure of your personal data (including
contact details) by the Bank, the Bank’s service providers and the DuitNow Operator
as required for the purpose of the DuitNow Service.

PUBLIC BANK BERHAD 196501000672 (6463-H) Page 4 of 5 eFORMS/EBANK001/REV070121

PUBLIC ISLAMIC BANK BERHAD 197301001433 (14328-V)
 8.5 These Terms shall be construed in accordance with the laws of Malaysia and you
agree to submit to the non-exclusive jurisdiction of the courts of Malaysia.

8.6 The Bank has implemented its Anti-Bribery and Anti-Corruption Policy which adopts
a “zero-tolerance approach” towards any form of bribery and corruption in
conducting its business. For more information, please visit the Bank’s website
https://www.publicbankgroup.com/About-Us/Board-Of Directors/Anti-Bribery-and-
Anti-Corruption-Policy. The Bank reserves the right to terminate this Agreement
forthwith in the event you are found to be involved in any acts of bribery or corrupt
practices.

(The remainder of this page has been intentionally left blank)

PUBLIC BANK BERHAD 196501000672 (6463-H) Page 5 of 5 eFORMS/EBANK001/REV070121

PUBLIC ISLAMIC BANK BERHAD 197301001433 (14328-V)