Safety Assurance and Audits
Airside Operational Instruction 10
CONTENT:-
1. INTRODUCTION
2. THIRD PARTY AUDITS
3. FUELLING FACILITIES AUDITS
4. INTERNAL AUDITING
5. SAFETY DIRECTIVES
APPENDIX 1 SAFETY DIRECTIVES; MANAGEMENT PROCESS
DOCUMENT REVIEW HISTORY
AOI 10 CURRENT VERSION:- V3.0
ISSUE DATE:- DECEMBER 2017
VERSION REVIEW DATE
V1.0 September 2015
V2.0 September 2016
V3.0 December 2017
Bournemouth Airport AOI 10; Safety Assurance
A. AMENDMENTS
This document will be subject to a routine review, over a period not exceeding 18 months. The latest
version will be included in the annual reissue of the Aerodrome Manual; interim reviews are carried
out as deemed necessary.
Only operational related amendments will prompt the issue of a new Version; pertinent
amendments being highlighted in green text & indicated by a green bar in the right margin.
Indication of any amendment of an administrative nature will be listed below.
B. REVIEW / AMENDMENT HISTORY
REVIEW SUMMARY
VERSION / REVIEW COMPLETED
V2.0 CATHY WILLOUGHBY-CRISP
REVIEW REF:- BY:-
DATE:- SEP 16 ROLE:- AIR TRAFFIC & OPERATIONS MANAGER
PARAGRAPH AMENDMENT
1.1 Revision to the Compliance Monitoring structure and application
Audit terminology aligned with Compliance Monitoring; Report Form
2.1
revised
4 Internal Auditing; Revised for the Compliance Monitoring process
5 New detail
Appendix 1 New detail
REVIEW SUMMARY
VERSION / REVIEW COMPLETED
V3.0 CATHY WILLOUGHBY-CRISP
REVIEW REF:- BY:-
DATE:- DEC 17 ROLE:- AIR TRAFFIC & OPERATIONS MANAGER
PARAGRAPH AMENDMENT
New ownership
Reference to MAG auditing removed from Compliance Monitoring
1.1
structure
Various Role title change; General Manager now Managing Director
Bournemouth Airport AOI 10; Safety Assurance
1. INTRODUCTION
1.1 Operational compliance is assured at BOH through a main three tier process; with the ability
to call on Group Assurance for an additional level of oversight, if required.
These can be summarised as follows: -
•REGULATORY COMPLIANCE AUDITS
1
•COMPLIANCE MONITORING OVERSIGHT
2
•INTERNAL DEPARTMENTAL AUDITS
3
1.1.1 REGULATORY COMPLIANCE AUDITS:-
The first level of assurance assesses compliance with regulations and is undertaken by the
following:-
CAA; Airfield Certification Oversight Audits
CAA; ANSP Oversight Audits
RFFS and Emergency Planning Audits
These ensure at a high level that the processes and procedures, which are in place at BOH,
are compliant with regulatory requirements. This type of compliance is also ensured
through departmental specialists within the company through oversight of company
documentation, particularly the Aerodrome Manual.
1.1.2 COMPLIANCE MONITORING OVERSIGHT:-
The second level of assurance is completed through the Internal Audit Plan, which provides
for regular monitoring of Airside operations, involving all participating areas and personnel.
This level of assurance is overseen by the Compliance Manager and managed predominately
with the support of the Safety Manager.
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Bournemouth Airport AOI 10; Safety Assurance
1.1.3 INTERNAL DEPARTMENTAL AUDITS:-
The third level of assurance consists of audits at a departmental level, involving both internal
departments and third party companies.
This process provides the means to ensure that:-
Documentation is up-to-date
Procedures are compliant with the Regulations
Procedures & processes meet the requirements of the Aerodrome Manual and
associated documentation
All relevant staff are trained and competent in these procedures and adequate
records are maintained
Risks have been identified & appropriate measures implemented to mitigate
2. THIRD PARTY AUDITS
2.1 AUDIT PROCESS
Third Party Operational Audits will be undertaken by the Customer Service Manager. The
third party will be informed they are to be audited by the Airport and a date for this to take
place will be agreed. The Audit will be recorded on a standard form and discussions will take
place, which will be accurately recorded.
Any deficiency or non-compliance found will be noted on the report as a Finding; these
items will generally require priority action and a target date will be specified for rectification.
The assigned timescale will be up to 3 months, depending on the nature or urgency of the
action; by the end of which, a response should be made in writing to the Customer Service
Manager.
Observations or suggestions identified during the audit process will be noted as a
Recommendation; these elements will be discussed at the following audit.
On completion of the Audit, the third party manager will receive a copy of the completed
report and a copy will be e-mailed to the Managing Director and Head of Technical Services.
A copy of the reporting form is available on BIAIS/Company Forms/Airside and Operational
Related Forms/Third Party Safety Audit
2.2 AUDIT CONTENT
A number of core, theme items are identified for the audit process, covering the main areas
of Airside operations and safety. A maximum of three theme items per audit will be
undertaken; the number included will depend on the extent of the content of the chosen
theme(s).
The identified theme items are as follows:-
Aircraft Pushbacks
Marshalling
Daily Vehicle Checks
Passenger Handling
Airside Driving
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Fuelling; Aircraft and Vehicles
De-icing
Inclement Weather; including Snow and Ice, LVPs, High Winds, Thunderstorms
Freight Handling; including the Handling of Dangerous Goods
Accident Reporting
Emergency Planning is audited under a separate process, as documented in the Aerodrome
Emergency Plan.
2.3 AUDIT FREQUENCY
Companies will be audited on a frequency based on the number of theme items that they
routinely carry out during the process of their operations.
This will be based on a high, medium or low usage system:-
High Usage companies will be audited on a quarterly basis
Medium Usage companies will be audited on a bi-annual basis
Low Usage companies will be audited on an annual basis
2.4 AUDIT OVERSIGHT
The Managing Director and Head of Technical Services will be responsible for oversight of
the audit process. This will include undertaking checks, on at least a twice yearly basis, that
the correct number of audits has been carried out and that any actions identified have been
rectified.
All checks and associated correspondence with the Customer Services Manager should be
fully documented for future audit purposes.
3. FUELLING FACILITIES AUDITS
3.1 RESPONSIBILITY
Fuel suppliers are responsibility for ensuring that, on delivery, fuel is fit for aviation
purposes. After fuel has been delivered, the responsibility for safekeeping, quality control
and proper delivery to aircraft lies with the manager of the fuel installation.
This document describes the measures taken by Bournemouth Airport (BOH) to ensure the
appropriate standards for fuel are maintained.
3.2 FACILITIES
There are two fuel farms on site at BOH; one site is managed by ASIG (Shell) the other is
managed by World Fuel Services. These companies are the suppliers and distributors of fuel
to the commercial, cargo and based operators; and to the majority of visiting general
aviation aircraft at BOH.
On an annual basis, BOH will commission a suitably qualified person to carry out an audit of
all fuel facilities. Results of the audits will be made available to the facility provider and any
action points raised by the audit will be followed up by the Managing Director.
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Bournemouth Airport AOI 10; Safety Assurance
Audits will be conducted in accordance with CAP 748 and the procedures detailed in AOI 20;
Safe Handling and Storage of Fuel and Dangerous Goods.
4. INTERNAL AUDITING
4.1 INTRODUCTION
Auditing of each Airside department is undertaken as part of the overall Compliance
Management process; to ensure that operating procedures and practices comply with
regulations and meet the requirements of the Aerodrome Manual and other associated
documentation.
4.2 INTERNAL AUDIT PLAN
An Internal Audit Plan is established to cover all required elements of the Airside operations,
based on the Acceptable Means of Compliance (AMC) issued under the EASA Certification.
For each element, the Plan specifies:-
The Scope of the element
The Departments associated with the element
The relevant AMC(s)
Audit Frequency
Associated Documentation
4.3 AUDIT PROCESS
The Internal Audit Plan is managed by the Compliance Manager. Departmental audits will be
carried out by the Compliance Manager, supported as necessary, by the Safety Manager.
An Audit Report will be completed and copied to the department manager. Any deficiency
or non-compliance found will be noted on the report as a Finding; these items will generally
require priority action and a target date will be specified for rectification. The assigned
timescale will be up to 3 months, depending on the nature or urgency of the action; by the
end of which, a response by e-mail, confirming the action taken, must be made to the
Compliance Manager.
Observations or Recommendations identified during the audit process will also be noted on
the report and a target date specified for a response; this could be confirmation of action
taken, planned action or reasons why no changes will be implemented.
Once all responses have been confirmed as acceptable, the Audit will be signed off.
Completed reports will be stored on:- BIAIS/Operational Folders/Compliance
Monitoring/Internal Audits/Internal Audit Reports
A copy of the reporting form is available on:- BIAIS/Company Forms/Airside and Operational
Related Forms/Compliance Audit Report
Department managers are responsible for ensuring that within the specified period, internal
audits, of all their assigned elements, are conducted within their department and recorded
on the forms provided. The completed forms will be used as a basis for the Compliance
Audit process, described above.
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Bournemouth Airport AOI 10; Safety Assurance
The reporting forms will be available on an annual basis on:- BIAIS/Operational
Folders/Compliance Monitoring/Departmental Reporting Forms.
5. SAFETY DIRECTIVES
5.1 INTRODUCTION
Safety Directives are issued by the CAA to highlight safety matters, which could be relevant
to the Airport’s operations. Operators can be alerted to the issue of a Safety Directive by
subscribing to the Skywise.caa.co.uk Website.
5.2 ACTION
Relevant Safety Directives will initially be assessed by the Air Traffic and Operations Manager
(ATOM) to identify any potential impact on operations, procedures or practices.
If there is considered to be no impact, the decision will be advised to the Managing Director
(MD) for confirmation and then logged on the Safety Directive Review Log; no further action
will be taken.
When any potential impact, relating to any of the Airport’s operations, is identified, the
ATOM will consult with the relevant operators; undertake a review of procedures, issue
notification and implement changes, as appropriate.
The initial assessment of a Safety Directive will be recorded on the Safety Directive Impact
Assessment Form; a copy is stored on:- BIAIS/Company Forms/Airside and Operational
Related Forms.
The Safety Directive Review Log is stored on:- BIAIS/Operational Folders/Compliance
Monitoring/Safety Directives.
Appendix 1 provides an overview of the management of Safety Directives.
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Bournemouth Airport AOI 10; Safety Assurance
APPENDIX 1 SAFETY DIRECTIVES; MANAGEMENT PROCESS
Safety
Directive
Received
Initial Assessment
by ATOM
Potential Impact Advised to /
No
Identified Confirmed by MD
Yes
Review of
Safety Directive
Procedures /
Logged as
Assessment of
Reviewed
Impact
Actions
Implemented
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