Madison Dunlap

Instructor Gerry Grotberg

Business-234-220N
4 September 2019
Discussion Questions One
1. Describe the forces affecting the workplace and learning. How can training help
companies deal with these forces?

The forces affecting the workplace and learning are things that influence the aspects of
our lives such as globalization of business, demographic changes, new technologies, and
economic changes. Training can help companies deal with these forces by making sure
employees are correctly trained and creating a training environment.

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2. Discuss the relationship between formal training and development, informal
learning, and knowledge management. How are they related to learning and

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creating a learning organization?
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Formal training and development are training and development programs, courses, and
events that are developed and organized by the company. Informal learning refers to
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learning that is learner initiated, involves action and doing is motivated by an intent to
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develop, and does not occur in a formal learning setting. Knowledge management is the
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process of enhancing company performance by designing and implementing tools,

processes, systems, structures, and cultures to improve the creation, sharing, and use of
knowledge. These are all related to learning and creating a learning organization because
they all correlate with one another. They are like steps in a learning process.
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3. What steps are included in the training design model? What step do you think is
most important? Why?
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The steps that are included in the training design model are 1) Conducting Needs
Assessment, 2) Ensuring Employees' Readiness for Training, 3) Creating a Learning
Environment, 4) Ensuring Transfer of Training, 5) Developing and Evaluation Plan, 6)
Selecting Training Method, 7) Monitoring and Evaluating the Program. I think the most
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important step is step number three Creating a Learning Environment. This step is most
important because employees will be more comfortable, relaxed, and able to learn better
if the environment compliments learning.

4. What are intangible assets? How do they relate to training and development?

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 Intangible assets are an asset that lacks physical substance. They relate to training and
development because they have been proven to increase financial performance,
productivity, and innovation.

5. How are companies using training and development to benefit them in today’s
economy?

Companies are using training and development to benefit them in today’s economy
because it affects education, work-related know-how and competence, and work
relationships. Companies that invest the most in training and development had a
shareholder return that was 86 percent higher than the market average.

6. ISD in my opinion is a great training system. Evaluating is the most important step. This
step is planning and choosing a training method, monitoring the training program, and

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suggesting changes to the design process.

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7. Which of the training professionals’ roles do you believe is most difficult to learn?
Which is easiest?

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The most difficult role would be project management. This would be most difficult since
it requires you to mange managers. The easiest role would be coaching since the only
thing you really have to do is work one-on-one with employees to help them develop.
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8. How might technology influence the importance of training professionals’ roles?

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Can technology reduce the importance of any of the roles? Can it result in
additional roles?

Technology might influence the importance of training professionals’ roles by more

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employee-learning staff ratios and improve learning efficiency. It can result in additional
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roles since there are more programs being used and fewer new courses. This will result in
instructors having to teach employees.
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9. Describe the training courses that you have taken. How have they helped you?
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Provide recommendations for improving the course.

I have taken simulated games for a job as part of training. This honestly for me was not
helpful at all. I feel as if hands on training is a better way to learn. Also, more coaching
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while I was in training would have been helpful.

10. How does training differ between companies that are considered BEST Award
winners and those that are not?

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 Training differs between companies that are considered BEST Award winners and those
that are not by delivering more efficient training. Also, BEST Award winning companies
employees engaged in more learning hours.

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