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PTA Complaints Mobile

The document provides information on how to avoid blocking of mobile numbers due to spam/bulk SMS, how to report unsolicited/spam messages through short code 9000, how to block promotional/marketing/unsolicited communication by registering with the Do Not Call Register (DNCR) using short code 3627, and how to block obnoxious and fraudulent communications using short code 420. It also outlines the procedures for blocking and unblocking lost, stolen, or theft mobile handsets by their IMEI numbers and reporting lost or stolen devices to the police or Citizen Police Liaison Committee for assistance in recovery.

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Kashif Khan
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395 views4 pages

PTA Complaints Mobile

The document provides information on how to avoid blocking of mobile numbers due to spam/bulk SMS, how to report unsolicited/spam messages through short code 9000, how to block promotional/marketing/unsolicited communication by registering with the Do Not Call Register (DNCR) using short code 3627, and how to block obnoxious and fraudulent communications using short code 420. It also outlines the procedures for blocking and unblocking lost, stolen, or theft mobile handsets by their IMEI numbers and reporting lost or stolen devices to the police or Citizen Police Liaison Committee for assistance in recovery.

Uploaded by

Kashif Khan
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Complaint Management System

CONSUMER AWARENESS
To Avoid Blocking of Mobile Number due to SPAM/ Bulk SMSs

• Every operator has anti-spam filters in order to control spam activity in


their respective networks. SMS outgoing services will be blocked
automatically in case of one of the following criteria:
If a subscriber exceed a frequency of sending more than 150 SMSs/15
minutes, 250 SMSs/1 hour and 1000 SMSs in 24 hrs.
• As per procedure, maximum two times restoration is allowed (if not
involved in marketing/ unsolicited communication) and on third time
subscription will be suspended and restoration will be subject to
submission of undertaking as per format provided by PTA.

To Report Unsolicited/ SPAM Through Short Code 9000

• A dedicated common short code 9000 is available to consumers for


reporting spamming/marketing communication/ text messages for
blocking of the same at respective operator’s end (after verification).
• Procedure to report: Send an SMS at short code 9000 and in body of the
text/ message first write spammer number then after a space paste or
write the content of the message you received from spammer.

To Block Promotional/ Marketing/ Unsolicited Communication

• Consumers have facility to register their number in Do Not Call Register


(DNCR) by sending a message at short code 3627 with the text “reg”.
Once the subscriber is registered at DNCR then no promotional messages
will be delivered to such subscriber.
• If a subscriber wants to receive messages he/she can do it by sending a
message “unreg” to short code 3627.

To Block Obnoxious & Fraudulent Communications - Short Code 420

• Subscribers who do not wish to receive any communication including


obnoxious calls/SMSs from any particular number, may avail 420 short
code (by dialing *420#/ 420) facility offered by all mobile operators for
blocking such communication. The operator then restricts that number
from calling/SMS to the complainant again.
• You can also block numbers on your own mobile set. Most mobile phones
have an option to block any caller.
CONSUMER AWARENESS ON BLOCKING/ UNBLOCKING LOST/ STOLEN/
THEFT HANDSET (IMEI)

• Procedure for Blocking of Lost/Stolen/Theft Mobile Handset (IMEI(s)):

You may lodge this online complaint of lost/stolen/theft mobile handset for
its blocking. Upon successful registration of the complaint, the reported
mobile handset (IMEI(s)) will be blocked only within 24 hours.

• Procedure for Unblocking of Lost/Stolen/Theft Mobile Handset (IMEI(s)):

Upon recovery of your lost/stolen/theft mobile handset with the assistance of


Police Station, CPLC, etc. you may lodge online complaint for unblocking of
recovered mobile handset.

• Reporting to CPLC/ Police and Assistance in Recovery of Mobile Handset:

You are advised to report the lost/stolen/theft mobile handset complaint with
concerned Police Station or Citizen Police Liaison Committee (CPLC) Karachi
on their Help Lines: +92-(21)35682222, +92-(21)35662222, 1102
or Email: Info@cplc.org.pk for the recovery of your lost/stolen/theft mobile
handset, please.

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