Conflict: Healthy and Unhealthy Ways of Managing and Resolving C

Conflict
A conflict is a clash of interest. Conflict is a normal part of any healthy relationship. After all,
two people can’t be expected to agree on everything, all the time. The key is not to fear or try to
avoid conflict but to learn how to resolve it in a healthy way.
When conflict is mismanaged, it can cause great harm to a relationship, but when handled in a
respectful, positive way, conflict provides an opportunity to strengthen the bond between two
people.
 A conflict is more than just a disagreement. It is a situation in which one or both

parties perceive a threat (whether or not the threat is real).
 Conflicts continue to fester when ignored. Because conflicts involve perceived threats
to our well-being and survival, they stay with us until we face and resolve them.
 We respond to conflicts based on our perceptions of the situation, not necessarily to an
objective review of the facts. Our perceptions are influenced by our life experiences,
culture, values, and beliefs.
 Conflicts trigger strong emotions. If you aren’t comfortable with your emotions or able
to manage them in times of stress, you won’t be able to resolve conflict successfully.
 Conflicts are an opportunity for growth. When you’re able to resolve conflict in a
relationship, it builds trust. You can feel secure knowing your relationship can survive
challenges and disagreements.
How do you respond to conflict?

Do you fear conflict or avoid it at all costs? If your perception of conflict comes from painful
memories from early childhood or previous unhealthy relationships, you may expect all
disagreements to end badly. You may view conflict as demoralizing, humiliating, or something
to fear. If your early life experiences left you feeling powerless or out of control, conflict may
even be traumatizing for you.
If you’re afraid of conflict, it can become a self-fulfilling prophecy. When you enter a conflict
situation already feeling threatened, it’s tough to deal with the problem at hand in a healthy way.
Instead, you’re more likely to either shut down or blow up in anger.
Healthy and unhealthy ways of managing and

resolving c
Unhealthy responses to Healthy responses to

conflict: conflict:
Healthy and unhealthy ways of managing and
resolving c
An inability to recognize The capacity to empathize

and respond to the things with the other person’s
that matter to the other viewpoint.
person.
Explosive, angry, hurtful, Calm, non-defensive, and
and resentful reactions. respectful reactions.
The withdrawal of love, A readiness to forgive and
resulting in rejection, forget, and to move past
isolation, shaming, and the conflict without holding
fear of abandonment. resentments or anger.
An inability to compromise The ability to seek
or see the other person’s compromise and avoid
side. punishing.
Feeling fearful or avoiding A belief that facing conflict
conflict; expecting a bad head on is the best thing
outcome. for both sides.
To successfully resolve a conflict, you need to learn and practice two core skills:
1. Quick stress relief: the ability to quickly relieve stress in the moment.
2. Emotional awareness: the ability to remain comfortable enough with your emotions to
react in constructive ways, even in the midst of a perceived attack.
1: Quick stress relief
Being able to manage and relieve stress in the moment is the key to staying balanced, focused,
and in control, no matter what challenges you face. If you don’t know how to stay centered and
in control of yourself, you will become overwhelmed in conflict situations and unable to respond
in healthy ways.
How stress affects conflict resolution

Stress interferes with the ability to resolve conflict by limiting your ability to:
 Accurately read another person’s body language.
 Hear what someone is really saying.
 Be aware of your own feelings.
 Be in touch with your own, deep-rooted needs.
 Communicate your needs clearly.
2: Emotional awareness
Emotional awareness is the key to understanding yourself and others. If you don’t know how or
why you feel a certain way, you won’t be able to communicate effectively or resolve
disagreements.
Although knowing your own feelings may sound simple, many people ignore or try to sedate
strong emotions like anger, sadness, and fear. Your ability to handle conflict, however, depends
on being connected to these feelings. If you’re afraid of strong emotions or if you insist on
finding solutions that are strictly rational, your ability to face and resolve differences will be
limited.
Why emotional awareness is a key factor in resolving conflict
Emotional awareness—the consciousness of your moment-to-moment emotional experience—
and the ability to manage all of your feelings appropriately, is the basis of a communication
process that can resolve conflict.
Emotional awareness helps you to:
 Understand what is really troubling other people
 Understand yourself, including what is really troubling you
 Stay motivated until the conflict is resolved
 Communicate clearly and effectively
 Interest and influence others
More tips for managing and resolving conflict

You can ensure that the process of managing and resolving conflict is as positive as possible by
sticking to the following guidelines:
Listen for what is felt as well as said. When you really listen, you connect more deeply to your
own needs and emotions, and to those of other people. Listening also strengthens, informs, and
makes it easier for others to hear you when it’s your turn to speak.
Make conflict resolution the priority rather than winning or “being right.” Maintaining and
strengthening the relationship, rather than “winning” the argument, should always be your first
priority. Be respectful of the other person and their viewpoint.
Focus on the present. If you’re holding on to grudges based on past conflicts, your ability to see
the reality of the current situation will be impaired. Rather than looking to the past and assigning
blame, focus on what you can do in the here-and-now to solve the problem.
Pick your battles. Conflicts can be draining, so it’s important to consider whether the issue is
really worth your time and energy. Maybe you don’t want to surrender a parking space if you’ve
been circling for 15 minutes, but if there are dozens of empty spots, arguing over a single space
isn’t worth it.
Be willing to forgive. Resolving conflict is impossible if you’re unwilling or unable to forgive

others. Resolution lies in releasing the urge to punish, which can serve only to deplete and drain
your life.
Know when to let something go. If you can’t come to an agreement, agree to disagree. It takes
two people to keep an argument going. If a conflict is going nowhere, you can choose to
disengage and move on.

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Conflict

 A conflict is more than just a disagreement. It is a situation in which one or both

How do you respond to conflict?

Healthy and unhealthy ways of managing and

Unhealthy responses to Healthy responses to

An inability to recognize The capacity to empathize

How stress affects conflict resolution

More tips for managing and resolving conflict

Be willing to forgive. Resolving conflict is impossible if you’re unwilling or unable to forgive

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