Hi,
Thanks for your email, we are trying our level best to reach the customers, unfortunately pandemic
COVID influence on our sales pitch, please find some of the companies are under progress for the
Mimecast product.
# Name of the company Status Remark
1. Middle East Fiber Cable Manufacturing Active Deal will be end this week
2. Al Jazeerah Active Follow-up
3. Diriyah Gate Development Authority Active Follow-up
4. Alinma Bank Active Need to follow
# Nomac (ARCON PAM) some changes in the quote technically
and commercially both
Thank you for your continued support and dedication in your efforts to push Mimecast to market.
I sent this communication to our distributors to communicate to our channel ecosystem. I am not sure
whether you received the below updates.
What you mean by email and telephonic support?
Email and telephonic support should resolve most of the first level issue with the Data Wide. Depending
on the severity of the problem, we could also advise if escalation needed the MEFC contact Mimecast
support directly.
Do I get from this if there is an persistence issue did not get solved by the mean (telephonic /email),
does remote access could be required in this case?
The remote support from Mimecast depends on the support package and again there are other aspects
such as the type of the issue, criticality and results based on the initial investigation. For Gold Support,
Mimecast offers prioritized support for P1 issues (An email or service outage that results in a total loss
or significant impairment of your Mimecast services. In this scenario, your organization would not be
able to send or receive email, or may not have access to the Mimecast applications).
The customer asks best and final offer BAFO for the CyberArk PAM licenses, can you please provide us
your best discounted prices.
From day one it was my mistake his name Alyaman.
I made continuous mistakes on the multiple emails. I thought I was taking initiative, but I can see now
that I should have run my actions by you first. I’m so sorry and it won’t be happening again. Insha’Allah.
Thanks for continuous support.
Regards,
Moiz
What you mean by email and telephonic support?
Email and telephonic support should resolve most of the first level issue by the Data Wide. Depending
on the severity of the problem and in such cases Data Wide will advise MEFC contact mimecast support
directly.
Do I get from this if there is an persistence issue did not get solved by the mean (telephonic /email),
does remote access could be required in this case?
The remote support from Mimecast depends on the support package purchase and again there are
other aspects such as the type of the issue, criticality and results based on the initial investigation. For
Gold Support, Mimecast offers prioritized support for P1 issues (An email or service outage that results
in a total loss or significant impairment of your Mimecast services. In this scenario, your organization
would not be able to send or receive email, or may not have access to the Mimecast applications).
The red sea development company
Hi,
Can you please update on the submitted proposal for the mention below RFP ref#
R99-D12-M76 Fortinet Firewall License Renewal, SQL SVR and HPE Tape Library response submitted on
21st April 2020
R99-E12-M72 Data Classification and Digital Rights Management response submitted on 31st March 2020
@ Moiz, Please coordinate with Bulwark to start the kick-off meeting with customer ASAP.
Dear Mr. Asif,
Thanks for your effort & support.
Can you please send us tentative implementation plan and starting date and Quick kick-off meeting
Schedule for MEFC.
Regards,
Dr.Moiz
Dear Mr. Layeeq
Please find the technical training sessions for HSM pay shield with below mention agenda.
# Discussion Speakers Dates Time & duration
1. Introduction To 10 K Pay Shield
Payshield Hardware
Management Interfaces
Local Master Keys
Host Interfaces 12th May 2020 @ 10:00
Management & Configuration Mr. Moizuddin
a.m. to 12:00 p.m.
Zone Master Key
PCI Certification
Audit And Health Check
Maintaining Your Payshield
2. Licenses Packages 9K 13th May 2020 @ 11:00
Mr. Moizuddin
Licenses Packages 10K a.m. to 11: 30 a.m.
3. Migration Steps - from 9000 pay
13th May 2020 @ 11:30
shield to 10 k pay shield. Mr. Gulam Yasdani
a.m. to 12:00 p.m.
4. 9000 payshield installation & configuration
13th May 2020 @ 12:00 p.m
Complete Console Commands Mr. Othman Awadh
to 12:30 p.m.
Host Commands
Go through with 9000 pay shield settings and configuration .
Please update on
2-tentative plan and starting date.
3-quick kick-off meeting.
As requested please find HSM training Schedule and agenda
11th May 2020 @ 1:00 p.m. to 3:00 p.m. Saudi time.
12th May 2020 @ 11:00 a.m. to 1:00 p.m. Saudi time.
For Migration 9K to 10K & installation and configuration
13Th May 2020 @ 11:00 a.m. to 1:00 p.m. Saudi time.
As requested please find HSM training Schedule and agenda
Salam Khan Sab,
Can we discuss on
Quotation Description Remarks
Quotation Ref#. DWIT-CW- 2001-221-02 Azure BYOK 20th May 2020
Quotation Ref#. DWIT-RB-2001-071-01 THALES HSM’s licenses Ahmed khan
Quotation Ref# ARCON-DWIT-2002-161-02 Mimecast Today
Quotation Ref#. DWIT-SAR- 2002-181-01 Inter Mapper
Quotation Ref#. DWIT-SBM-2002-261-02 nShield Support
Quotation Ref# AJ-DWIT-2002-041-01 Mimecast
Quotation Ref DWIT-BSF-2003-161-01 nShield Edge
Quotation Ref#. DWIT-DGDA- 2003-031-01 Mimecast
Quotation Ref#. DWIT-CWBAH-2005-031-01 Support of nShield Connect
Quotation Ref# NCB-DWIT-2005-101-01 Gemalto Protect Server
DWIT-AlRajhi-1912-041-03 Group IB Threat intelligence
RFP- Saudi Payment-Lastline anti APT Sol Following with (Vendor Shifra) Last Submission 28th
RFQ Tech - Last Line Defender of May 2020.
Hi,
Please sort out the existing email receiving issue
I am using outlook on my laptop as well as in a mobile, sometimes some of the email receiving mobile
outlook and the same email not existing on laptop outlook, can you please check what the reason some
of the email not shown on my laptop.
We appreciate your kind response and sort out the existing issue.
