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Waiting-Time Simulation

This document contains data and analysis from a simulation of customer arrivals and service times at a call center. It includes: 1) Probability distributions for different service times (3, 6, or 10 minutes). 2) A simulation table tracking 25 callers' arrival times, service times, and waiting times. 3) Analysis showing the total service time was 137 minutes, with an average waiting time of 39.68 minutes and 100% server utilization.

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Muhammad Fajar
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129 views6 pages

Waiting-Time Simulation

This document contains data and analysis from a simulation of customer arrivals and service times at a call center. It includes: 1) Probability distributions for different service times (3, 6, or 10 minutes). 2) A simulation table tracking 25 callers' arrival times, service times, and waiting times. 3) Analysis showing the total service time was 137 minutes, with an average waiting time of 39.68 minutes and 100% server utilization.

Uploaded by

Muhammad Fajar
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd
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Service Time Probability Cumulative Probability

3 0.3 0.3
6 0.45 0.75
10 0.25 1.00

Number of Caller= 25
Simulation Table
Step Activity
Caller Service Time
1 6
2 6
3 10
4 6

Caller Interarrival Time Arrival Time RAND()


1 0 0 0.654878400081
2 3 3 0.547927292151
3 2 5 0.234693270431
4 1 6 0.822695029476
5 4 10 0.933481385116
6 2 12 0.191203521279
7 1 13 0.397188202894
8 4 17 0.027689171121
9 2 19 0.331799800511
10 4 23 0.782924850343
11 2 25 0.576568785786
12 3 28 0.776492751763
13 2 30 0.154858683616
14 2 32 0.125201935746
15 1 33 0.148325586585
16 4 37 0.294181596742
17 3 40 0.108919678343
18 3 43 0.341670155257
19 2 45 0.239012804763
20 2 47 0.380577165138
21 4 51 0.303419552455
22 2 53 0.886511563163
23 2 55 0.089372812441
24 4 59 0.729819797927
25 3 62 0.226741965255
Performance
Service Time Service Start Service End Waiting Time
6 0 6 0
6 6 12 3
3 12 15 7
10 15 25 9
10 25 35 15
3 35 38 23
6 38 44 25
3 44 47 27
6 47 53 28
10 53 63 30
6 63 69 38
10 69 79 41
3 79 82 49
3 82 85 50
3 85 88 52
3 88 91 51
3 91 94 51
6 94 100 51
3 100 103 55
6 103 109 56
6 109 115 58
10 115 125 62
3 125 128 70
6 128 134 69
3 134 137 72

Total Kerja 137


Total Idle 0
Rataan Waiting Time 39.68
Utilisasi 100%
Performance
Server Idle Time
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0

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