Software Requirement Specification (SRS)

For
Monitoring Software
Version 1.3

Submitted to

Deputy Police Commissioner (Logistics)

Dhaka Metropolitan Police

Dhaka-1217

Prepared By:

15th Floor, 52/1 Hasan Holdings Limited

New Eskaton Road, Dhaka 1000.

Email: info@soft-bd.com

Corporate website: www.soft-bd.com

 Software Requirement Specification
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The Procurement of Goods Monitoring Software SRS Approval Letter

I ……………………..…. understand that this SRS contains all the Software Requirement Analysis that has
been precisely documented for understanding how The Procurement of Goods Monitoring Software will
operate in the real world. I also understand that by approving this SRS, I will not be able to add further
requirements to The Procurement of Goods Monitoring Software. I am hereby providing my
authorization for SoftBD Ltd. to proceed with the design and development phase.

Name:

Designation:

Signature:

Date:

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Contents
The Procurement of Goods Monitoring Software SRS Approval Letter.......................................................2
Document Revision History.........................................................................................................................4
1 Executive Summary.................................................................................................................................5
2 Introduction..............................................................................................................................................6
2.1 Purpose..............................................................................................................................................6
2.2 Document Conventions.....................................................................................................................6
2.3 Intended Audience and Reading Suggestions....................................................................................7
2.4 Scope of Work...................................................................................................................................8
2.4.1 Technology Specification..........................................................................................................10
Definition, Acronyms & Abbreviation....................................................................................................10
Audience................................................................................................................................................11
User Interface........................................................................................................................................11
Hardware Interface................................................................................................................................11
Software Interface.................................................................................................................................11
3. Specific Requirements...........................................................................................................................12
3.1. Development Technology:..............................................................................................................13
3.2 Functional Requirement..................................................................................................................14
Detail understanding of Component.................................................................................................14
Use Cases...........................................................................................................................................16
5. Non Functional Requirements/ Software Attributes.........................................................................66
5. Monitoring Strategy..............................................................................................................................67
6 Risk Management..............................................................................................................................68
7 Change Management Process................................................................................................................69

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Document Revision History

Date of
Version No. Prepared By Reviewed By Activity
Release

V0.1 July 01, 2019 Mahmud Hasan Mohammed Yasir Initial Draft

Added Executive
V0.2 July 03, 2019 Mahmud Hasan Mohammed Yasir Summary
& Introduction
Added Purpose,
V0.3 July 04, 2019 Mahmud Hasan Mohammed Yasir Document
Conventions
Added Intended
Audience
V0.4 July 07, 2019 Mahmud Hasan Mohammed Yasir
Reading
Suggestions
Added Scope of
Work, Added
V0.5 July 07, 2019 Mahmud Hasan Mohammed Yasir Definition,
Acronyms
Abbreviation
V1.0 July 08, 2019 Mahmud Hasan Mohammed Yasir Add Use cases

Update Functional
V1.1 August 18, 2019 Mahmud Hasan Mohammed Yasir Requirement &
Use case

V1.2 August 19, 2019 Mahmud Hasan Mohammed Yasir Update Use case

V1.3 August 20, 2019 Mahmud Hasan Mohammed Yasir Update Use case

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1 Executive Summary

The development of The Procurement of Goods Monitoring Software and provide Support &
Maintenance, has a one-month timeframe to conduct all necessary requirement analysis, planning,
development, testing, operational activities for country wide rollout and arrangements prior to
implementation at full swing. The Procurement of Goods Monitoring Software also has a provision for
providing 12 months support & maintenance of the newly implemented system.

To initiate the project we have conducted few inception meeting and submitted the inception report as
per the deliverable requirement of the project. The project deliverables also demands a comprehensive
System Requirement Specification (SRS) to clearly understand, how we are going to develop the
software. This SRS fully describes what the software will do and how it will be expected to perform.

This software requirements specification document enlists all necessary requirements that are required
for the project development. To derive the requirements we need to have clear and thorough
understanding of the products to be developed. This SRS has been prepared after detailed
communications with the Project Implementation Unit (PIU) and all other stakeholders.

This SRS will minimize the time and effort required by SoftBD Ltd. to achieve desired goals and also
minimize the development cost. This SRS defines how the application will interact with system
hardware, other programs and human users in a wide variety of real-world situations. Parameters such
as operating speed, response time, availability, portability, maintainability, scalability, extensibility,
security and speed of recovery from adverse events.

This SRS details the activities undertaken and the achievement that needs to be obtained during the
different phase of the project life cycle. This is a self-contained document and once approved, it will
guide the project personnel to understand the project and management structure more clearly. The
processes and strategies one has to adopt in order for achieving certain results, tracking the progress
and maintaining the quality. It also describes the impending risks and challenges the project has to
overcome to maintain the work schedule.

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2 Introduction

This document describes in substantial detail, the software requirements of IM, an online instant
messaging application. This document will describe the functional requirements and non-functional
requirements of the proposed system. This document is intended for the stakeholders of the
application, to assist in the development process of IM as well as to serve a reference to clarify any
future issues that the stakeholders may run into.

IM aims at providing a seamlessly integrated, web based, mobile messaging application, that identifies
the contacts on a user’s mobile device and enables free text messaging services. For better interaction
and user experience, IM intends to provide support for different media types such as audio, video and
emoticons.

2.1 Purpose

The purpose if this Software Requirement Specification (SRS) is:

• To gain agreement with stakeholders and Project Implementation Unit (PIU).

• To describe what the development of The Procurement of Goods Monitoring Software will look
like for a business perspective and IT perspective. This document will also describe how the
system will work and how each functionality will behave.
• To provide IT specialist the information needed to develop the Procurement of Goods
Monitoring Software for system designing and developing the application.

2.2 Document Conventions

When writing this SRS for The Procurement of Goods Monitoring Software, the following terminologies
are used:

- Software Requirement Specification (SRS): A software requirements specification (SRS) is a

description of a software system to be developed. It lays out functional and non-functional
requirements, and may include a set of use cases that describe user interactions that the
software must provide.

Project Implementation Unit (PIU): Project Implementation Unit (PIU) team is a team whose members
usually belong to different groups, functions and are assigned to activities for the same project. A team
can be divided into sub-teams according to need. Usually project teams are only used for a defined

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period of time. They are disbanded after the project is deemed complete. Due to the nature of the
specific formation and disbandment, PIU are usually in organizations.

- Terms of Reference (ToR): Terms of reference (ToR) defines the purpose and structures of a
project, committee, meeting, negotiation, or any similar collection of people who have agreed
to work together to accomplish a shared goal.

2.3 Intended Audience and Reading Suggestions

This document is to be read by the development team, the project managers, QA Engineers, supporting
staff, testers, documentation writers, and all other stakeholders of The Procurement of Goods
Monitoring Software. The SRS has been organized approximately in order of increasing user specificity
requirements. The developers and project managers need to become intimately familiar with the SRS.

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2.4 Scope of Work

Functional Requirements

a) User Registration

Admin User will be adding user name, valid unique mobile number and Designation on the online web
application.

User must be able to register for the application through a valid phone number. On installing the
application, user must be prompted to register their phone number. If Phone number is already added
into the system user can be login into the system. If user skips this step, application should close.

b) Adding New Contacts

Admin User will be add user name, valid unique mobile number and Designation on the online web
application for add new contact.

c) Send Message

User should be able to send instant message to any contact on his/her IM contact list. User should be
notified when message is successfully delivered to the recipient by displaying a tick sign next to the
message sent.

d) Send Attachments & Live Streaming

User should be able to send audio, video and images as attachments as well as Live Streaming of audio &
video, providing inline document viewer that lets users view pdf and word attachments .

Audio formats that the application should support : mp3 wav Video formats that the application should
support : avi mp4 flv gif Image formats that the application should support: jpg png . System will be able
to send all files but only mobile supported files will be viewed in specific mobile.

e) Broadcast Message

User should be able to create groups of contacts. User should be able to broadcast messages to these
groups.

f) Message Status

User must be able to get information on whether the message sent has been read by the intended
recipient. If recipient reads the message, 2 ticks must appear next to the message read.

g) Location Services

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Admin must be able to get information on user location (GPS coordinator in the IM app.) Admin should
be able to view location history of any user up to last 6 months.

Enhancement Requests

1. Last Seen

Client has requested that user be able to see the date and time when his/her contact was last using the
application.

2. User Profile

User should be able to set their profile picture and a status.

Support & Maintenance:

a. The vendor needs to provide 12 (twelve) months support & maintenance services of the
developed system after the implementation phase. It includes (but not limited to) the
following, as part of the SLA:
 24x7 online technical support.
 Response, Restoration and Remedy at the time of an incident.
 Incident shall be categorized based on their severity level.
 Problem Management Procedure.
 Escalation Matrix.
b. Support & Maintenance will cover fixing all bugs and system errors, as and when identified
by the system users.
c. Priority operations in Support & Maintenance to fix an error that result in the application
not operating or performing other than as it should be.
d. The vendor shall undertake timely backup of the entire database to meet the challenges of
system recovery, in case of any disaster or missing data.
e. The vendor needs to assign permanent support engineers who will work closely with the
clients/designated officials to ensure proper delivery of any required services during the
support and maintenance phase.
f. The vendor company cannot assign programmers to other projects till the completion of
the assignment, and will ensure the continuity of the scheduled work by other
programmers in case of his/her absence.
g. The hired and assigned IT personals for support & maintenance must be regular employees
of the vendor company.
h. The vendor needs to provide a monthly support & maintenance log report.

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2.4.1 Technology Specification

1. Need to use Open Source Development Platform.

2. PHP based platform with tool architecture like Bootstrap, framework like Cake
PHP/Laravel/codeigniter and MySQL database can be used.
3. Android will be used for Android mobile app.
4. Future technology Change, iterative prototyping and agility in product design are the generic
expectation.
5. Technology and all related design/data will be open to DMP.
6. Need to work in IDE with DMP Tech Team.

2.4.2 System Testing:

Vendor Company will ensure system to be tested at module integration and load level. All necessary
security at application level architecture needs to be followed.

Definition, Acronyms & Abbreviation

Acronyms Abbreviations
API Application Program Interface
CSV Comma Separated Values
DCP Dhaka Metropolitan Police
IM Instance Message
ToR Terms of Reference
GUI Graphical User Interface
SRS Software Requirement Specification
SLA Service Level Agreement
PIU Project Implementation Unit
PHP Hypertext Pre-Processor
HTML 5 Hypertext Markup Language
CSS 3 Cascading Style Sheet
IDE Integrated Development Environment
XML Extensible Markup Language
XHTML Extensible Hypertext Markup Language

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Audience
The audience for this document includes anyone seeking an understanding for how the applications
works to support the business needs within the context of the technological framework supported by
the Bangladesh Government.

User Interface
This section describes the logical characteristics of each interface between the intended software
product and the users. For user interface design, common GUI standards will be followed along with the
presence of keyboard shortcuts, error message display standards etc., and standard buttons, uniform
color combination in all UI, uniform font and font size and functions (i.e. help) will appear on every
screen or whenever needed. Details of the user interface design are documented in the Use case Section
of this document.

Hardware Interface
Since the application must run over the internet, all the hardware shall require to connect internet will
be hardware interface for the proposed system. As for e.g. Modem, WAN – LAN, Ethernet Cross-Cable.
The system will be compatible with all well-known browsers of Desktop, Laptop, and smart devices.

Software Interface
The provision here is the keep the external software commination interface as seamless as possible.
User experience is the most priority concern in this regards when the Procurement of Goods
Monitoring Software is interfacing with other 3 rd party software such as 3rd party services that will be
integrated into the system, payment gateway, database management system, server OS, web services
etc. In particular the system will be interfacing/communication with the following external system:

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3. Specific Requirements

The Procurement of Goods Monitoring Software Architecture Overview

We are fully complied with the objectives of the assignment and scope of work described in the
Technical Specification. In accordance to our understanding we have proposed a high level application
architecture design strategy in the image above which explains the software architecture of THE
PROCUREMENT OF GOODS MONITORING SOFTWARE.

We will adopt the microservice architecture approach while designing the systems. Microservice
architecture is a method of developing software applications as a suite of independently deployable,
small, modular services in which each service runs a unique process and communicates through a well-
defined, lightweight mechanism to serve a business goal.

We will use Microservice Architecture for the following reasons:

 Enables the continuous delivery and deployment of large, complex applications.
o Better testability - services are smaller and faster to test
o Better deploy ability - services can be deployed independently
o It enables you to organize the development effort around multiple, auto teams. It
enables you to organize the development effort around multiple teams. Each (two pizza)

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team is owns and is responsible for one or more single service. Each team can develop,
deploy and scale their services independently of all of the other teams.
 Each microservice is relatively small.
o Easier for a developer to understand.
o The IDE is faster making developers more productive.
o The application starts faster, which makes developers more productive, and speeds up
deployments.
 Improved fault isolation. For example, if there is a memory leak in one service then only that
service will be affected. The other services will continue to handle requests. In comparison, one
misbehaving component of a monolithic architecture can bring down the entire system.
 Eliminates any long-term commitment to a technology stack. When developing a new service
you can pick a new technology stack. Similarly, when making major changes to an existing
service you can rewrite it using a new technology stack.

3.1. Development Technology:

Development technology was defined to save time and making the architecture robust in respective of
front-end and back-end. The selection of right technology, tools and platform is very important and
challenging especially in case of large enterprise application or platform. In fact, depending on the
nature, size and business practices of the enterprises the technology tools and platform may varies
from application to application. Even tools may vary within the same application for different
interfaces. For this project of The Procurement of Goods Monitoring Software considering the size,
security requirement, nature of business practices, volume of data and frequency of transaction, we
can obviously consider it as a large-scale enterprise application. As per your requirements see the
description of the technology to be used for development in the below section:

• Server OS : Linux
• Workstation : Windows
• Front End Tools : Android Studio
• Language : PHP, HTML5, JavaScript, CSS3, JS, Jquery, ArgoUML. JAVA
• Architectural Pattern : MVC
• Framework : Cake PHP 3, Bootstrap, AngularJS
• Database Engine : MySQL
• Diagram Application : MS Visio
• Source Code Management : Gitlab

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3.2 Functional Requirement

Detail understanding of Component

As per our understand and previous experience in working with similar project below is the proposed
component diagram of THE PROCUREMENT OF GOODS MONITORING SOFTWARE

Component Diagram of DMP Monitoring System

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Core Component for THE PROCUREMENT OF GOODS MONITORING SOFTWARE:

1. Use Registration
2. Adding New Contacts
3. Send Message
4. Send Attachments & Live Streaming
5. Broadcast Message
6. Message Status
7. Location Service
8. Integration

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Use Cases

User Registration

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User Registration

Action Name User Registration

Actors User
Use Case Diagram

Trigger When a user wants to register into the system.

Process Flow Diagram

Brief Description The process of user registration.

Initial Step-By-Step Before this use case can be initiated, the user has already connected to the
Description Online Monitoring Software Mobile App.

1. Assuming on successfully install Monitoring Software into the mobile.

2. User will provide Phone Number.
3. Click “Registration”.
4. System will check if the number is added in the system in contact list.
5. If the number is added into the system by the admin, user registration
successful completed and System will provide OTP. Otherwise the
application should closed
Task Dependencies User Login
Goal To register into the system.
Post Conditions A new user will be registered.
Platform Mobile Application
Proposed Module User Registration
User Interface

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View Contact

Action Name View Contact

Actors User
Use Case Diagram

Trigger When a user wants to view contact list.

Process Flow Diagram

Brief Description The process of view contact list.

Initial Step-By-Step Before this use case can be initiated, the user has already connected to the
Description Online Monitoring Software Mobile App.

1. Assuming on successfully install Monitoring Software into the mobile.

2. After successfully Registration in the system, User will enter into the
Application.
3. Press chat icon for view contact list.
Task Dependencies User Login
Goal To view contact list.
Post Conditions Contact list viewed.
Platform Mobile Application
Proposed Module User Registration
User Interface

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User Profile Management

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Update User Profile

Action Name Update User Profile

Actors User
Use Case Diagram

Trigger When a user wants to update profile.

Process Flow Diagram

Brief Description The process of update profile.

Initial Step-By-Step Before this use case can be initiated, the user has already connected to the
Description Online Monitoring Software Mobile App.

1. Assuming on successfully install Monitoring Software into the mobile.

2. Press drawer icon from top-left corner
3. User press on profile icon.
4. Press Edit icon
5. Change information where required. User cannot change Name, Phone
Number, and Designation
6. Press right arrow icon for update information.
Task Dependencies User Login
Goal To update user information.
Post Conditions User Information Updated.
Platform Mobile Application
Proposed Module User Profile Management
User Interface

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Set Profile Picture

Action Name Set Profile Picture

Actors User
Use Case Diagram

Trigger When a user wants to set profile Picture.

Process Flow Diagram

Brief Description The process of set profile Picture.

Initial Step-By-Step Before this use case can be initiated, the user has already connected to the
Description Online Monitoring Software Mobile App.

1. Assuming on successfully install Monitoring Software into the mobile.

2. Press drawer icon from top-left corner
3. User press on profile icon.
4. Press user profile picture.
5. Select Picture
6. Upload Picture
7. Click Set Picture set profile picture.
Task Dependencies User Login
Goal To set profile Picture.
Post Conditions User Profile Picture added.
Platform Mobile Application
Proposed Module User Profile Management
User Interface

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Set Status

Action Name Set Status

Actors User
Use Case Diagram

Trigger When a user wants to set Status.

Process Flow Diagram

Brief Description The process of set Status.

Initial Step-By-Step Before this use case can be initiated, the user has already connected to the
Description Online Monitoring Software Mobile App.

1. Assuming on successfully install Monitoring Software into the mobile.

2. Press drawer icon from top-left corner
3. User press on profile icon.
4. Press Account Setting.
5. Press Privacy
6. Press Last seen
7. Select last seen status Everyone/ My Contacts/ Nobody for setup user
online presence status
Task Dependencies User Login
Goal To set Status.
Post Conditions User Profile Status updated.
Platform Mobile Application
Proposed Module User Profile Management
User Interface

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Broadcast Message

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Create User Group

Action Name Create User Group

Actors Admin
Use Case Diagram

Trigger When admin wants to create user group.

Process Flow Diagram

Brief Description The process of create user group.

Initial Step-By-Step Before this use case can be initiated, the user has already connected to the
Description Online Monitoring Software Mobile App.

1. Assuming on successfully install Monitoring Software into the mobile.

2. Press Chat Icon and press Create Group or
3. User Press group tab.
4. Press Group Icon.
5. Select at least one contact for create group.
6. Press Next icon.
7. Type Group Name.
8. Press OK to create group.
Task Dependencies Admin Login
Goal To create user group.
Post Conditions A new user group will be created.
Platform Mobile Application
Proposed Module Broadcast Message
User Interface

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View Group

Action Name View Group

Actors Admin
Use Case Diagram

Trigger When admin wants to view group.

Process Flow Diagram

Brief Description The process of view user group.

Initial Step-By-Step Before this use case can be initiated, the user has already connected to the
Description Online Monitoring Software Mobile App.

1. Assuming on successfully install Monitoring Software into the mobile.

2. User Press group tab.
3. Group will be view under the group tab.
Task Dependencies Admin Login
Goal To view group.
Post Conditions User group information will be viewed.
Platform Mobile Application
Proposed Module Broadcast Message
User Interface

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Update Group

Action Name Update Group

Actors Admin
Use Case Diagram

Trigger When admin wants to update group.

Process Flow Diagram

Brief Description The process of update user group.

Initial Step-By-Step Before this use case can be initiated, the user has already connected to the
Description Online Monitoring Software Mobile App.

1. Assuming on successfully install Monitoring Software into the mobile.

2. User Press Chat Icon.
3. Search / Select Group.
4. Update information.
5. Click Update.
Task Dependencies Admin Login
Goal To update group.
Post Conditions User group information will be updated.
Platform Mobile Application
Proposed Module Broadcast Message
User Interface

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Add Contact into Group

Action Name Add Contact into Group

Actors Admin
Use Case Diagram

Trigger When admin wants to Add Contact into Group.

Process Flow Diagram

Brief Description The process of Add Contact into Group.

Initial Step-By-Step Before this use case can be initiated, the user has already connected to the
Description Online Monitoring Software Mobile App.

1. Assuming on successfully install Monitoring Software into the mobile.

2. User Press group tab
3. Select Group.
4. Press head of the group page
5. Press add people icon or press Add button
6. Select member for add into the group.
7. Click OK icon for add contact into the group.
Task Dependencies Admin Login
Goal To Add Contact into Group.
Post Conditions Contact Added into Group.
Platform Mobile Application
Proposed Module Broadcast Message
User Interface

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Leave from Group

Action Name Leave from Group

Actors User
Use Case Diagram

Trigger When user wants to leave from Group.

Process Flow Diagram

Brief Description The process of leave form Group.

Initial Step-By-Step Before this use case can be initiated, the user has already connected to the
Description Online Monitoring Software Mobile App.

1. Assuming on successfully install Monitoring Software into the mobile.

2. User Press group tab
3. Select Group. Press icon form top-right side and select Exit Group.
4. User will be leave from the group.
Task Dependencies User Login
Goal To leave form group.
Post Conditions User will be leaved form Group.
Platform Mobile Application
Proposed Module Broadcast Message
User Interface

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View Member List

Action Name View Member List

Actors User
Use Case Diagram

Trigger When user wants to view group member.

Process Flow Diagram

Brief Description The process of view Group Members.

Initial Step-By-Step Before this use case can be initiated, the user has already connected to the
Description Online Monitoring Software Mobile App.

1. Assuming on successfully install Monitoring Software into the mobile.

2. User Press group tab.
3. Select Group.
4. Press head of the group page.
5. Member list will be viewed in the group information page.
Task Dependencies User Login
Goal To view group members.
Post Conditions Group members will be viewed.
Platform Mobile Application
Proposed Module Broadcast Message
User Interface

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Send Message

Action Name Send Message

Actors User / Admin
Use Case Diagram

Trigger When user / admin wants to send message.

Process Flow Diagram

Brief Description The process of send message.

Initial Step-By-Step Before this use case can be initiated, the user has already connected to the
Description Online Monitoring Software Mobile App.

1. Assuming on successfully install Monitoring Software into the mobile.

2. User Press group tab.
3. Select Group.
4. Type Message.
5. Press send icon for send message into the group.
Task Dependencies User/ Admin Login
Goal To send message.
Post Conditions Message will be send.
Platform Mobile Application
Proposed Module Broadcast Message
User Interface

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View Message

Action Name View Message

Actors User / Admin
Use Case Diagram

Trigger When user/ admin wants to view message.

Process Flow Diagram

Brief Description The process of view message.

Initial Step-By-Step Before this use case can be initiated, the user has already connected to the
Description Online Monitoring Software Mobile App.

1. Assuming on successfully install Monitoring Software into the mobile.

2. User Press group tab.
3. Select Group.
4. Message will be viewed into the message page.
Task Dependencies User / admin Login
Goal To view message.
Post Conditions Message will be viewed.
Platform Mobile Application
Proposed Module Broadcast Message
User Interface

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View Message History

Action Name View Message History

Actors Admin

Use Case Diagram

Trigger When admin wants view message history.

Process Flow Diagram

Brief Description The process of view message history.

Initial Step-By-Step Before this use case can be initiated, the user has already connected to the
Description Online Monitoring Software Mobile App.

1. Assuming on successfully install Monitoring Software into the mobile.

2. User Press group tab.
3. Select Group.
4. View Message.
5. Message history will be viewed for a period of time.
Task Dependencies Admin Login

Goal To view message history.

Post Conditions Message will be viewed for a period of time.

Platform Mobile Application

Proposed Module Broadcast Message

User Interface

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Remove Contact form Group

Action Name Remove Contact form Group

Actors Admin
Use Case Diagram

Trigger When admin wants remove Contact form Group.

Process Flow Diagram

Brief Description The process of Remove Contact form Group.

Initial Step-By-Step Before this use case can be initiated, the user has already connected to the
Description Online Monitoring Software Mobile App.

1. Assuming on successfully install Monitoring Software into the mobile.

2. User Press group tab.
3. Select Group.
4. Press hold on specific contact.
5. Select remove from list
6. Contact will be removed from the list.
Task Dependencies Admin Login
Goal To Remove Contact form Group.
Post Conditions Contact will be removed from group.
Platform Mobile Application
Proposed Module Broadcast Message
User Interface

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View Message Status

Action Name View Message Status

Actors Admin
Use Case Diagram

Trigger When admin wants to View Message Status.

Process Flow Diagram

Brief Description The process of View Message Status.

Initial Step-By-Step Before this use case can be initiated, the user has already connected to the
Description Online Monitoring Software Mobile App.

1. Assuming on successfully install Monitoring Software into the mobile.

2. User Press group tab.
3. Select Group.
4. View message
5. Message status will be shown besides the message.
Task Dependencies Admin Login
Goal To View Message Status.
Post Conditions Message Status will be viewed.
Platform Mobile Application
Proposed Module Broadcast Message
User Interface

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Send Message

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Send Text Message

Action Name Send Text Message

Actors User / Admin
Use Case Diagram

Trigger When user / admin wants to send text message.

Process Flow Diagram

Brief Description The process of send text message.

Initial Step-By-Step Before this use case can be initiated, the user has already connected to the
Description Online Monitoring Software Mobile App.

1. Assuming on successfully install Monitoring Software into the mobile.

2. User Press Chat Icon.
3. Select a Contact.
4. Type Message.
5. Press send icon for sending message.
Task Dependencies User/ Admin Login
Goal To send Text message.
Post Conditions Text Message will be send.
Platform Mobile Application
Proposed Module Send Message
User Interface

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Send Audio Message

Action Name Send Audio Message

Actors User / Admin
Use Case Diagram

Trigger When user / admin wants to send Audio message.

Process Flow Diagram

Brief Description The process of send audio message.

Initial Step-By-Step Before this use case can be initiated, the user has already connected to the
Description Online Monitoring Software Mobile App.

1. Assuming on successfully install Monitoring Software into the mobile.

2. User Press Chat Icon.
3. Select a Contact.
4. Press attachment icon.
5. Press audio message icon
6. Select audio message
7. Press send icon for send audio message.
Task Dependencies User/ Admin Login
Goal To send audio message.
Post Conditions Audio Message will be send.
Platform Mobile Application
Proposed Module Send Message
User Interface

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View Message

Action Name View Message

Actors User / Admin
Use Case Diagram

Trigger When user/ admin wants to view message.

Process Flow Diagram

Brief Description The process of view message.

Initial Step-By-Step Before this use case can be initiated, the user has already connected to the
Description Online Monitoring Software Mobile App.

1. Assuming on successfully install Monitoring Software into the mobile.

2. User Press Chat Icon.
3. Select contact.
4. Specific Contact message will be viewed .
Task Dependencies User / admin Login
Goal To view message.
Post Conditions Message will be viewed.
Platform Mobile Application
Proposed Module Send Message
User Interface

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Edit Message

Action Name Edit Message

Actors User / Admin
Use Case Diagram

Trigger When user/ admin wants to edit message.

Process Flow Diagram

Brief Description The process of edit message.

Initial Step-By-Step Before this use case can be initiated, the user has already connected to the
Description Online Monitoring Software Mobile App.

1. Assuming on successfully install Monitoring Software into the mobile.

2. User Press Chat Icon.
3. Select Contact.
4. Select Message.
5. Press edit icon.
6. Type updated message.
7. Press Send.
Task Dependencies User/ Admin Login
Goal To edit message.
Post Conditions Message will be edited.
Platform Mobile Application
Proposed Module Send Message
User Interface

Delete Message
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Action Name Delete Message

Actors User / Admin
Use Case Diagram

Trigger When user/ admin wants to delete message.

Process Flow Diagram

Brief Description The process of delete message.

Initial Step-By-Step Before this use case can be initiated, the user has already connected to the
Description Online Monitoring Software Mobile App.

1. Assuming on successfully install Monitoring Software into the mobile.

2. User Press Chat Icon.
3. Select Contact.
4. Select Message.
5. Press delete icon.
6. Message will be Deleted
Task Dependencies User/ Admin Login
Goal To delete message.
Post Conditions Message will be deleted.
Platform Mobile Application
Proposed Module Send Message
User Interface

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Delete Audio

Action Name Delete Audio

Actors User / Admin
Use Case Diagram

Trigger When user/ admin wants to delete Audio.

Process Flow Diagram

Brief Description The process of delete Audio.

Initial Step-By-Step Before this use case can be initiated, the user has already connected to the
Description Online Monitoring Software Mobile App.

1. Assuming on successfully install Monitoring Software into the mobile.

2. User Press Chat Icon.
3. Select Contact.
4. Select the Audio.
5. Press delete icon.
6. Audio Message will be deleted.
Task Dependencies User/ Admin Login
Goal To delete audio message.
Post Conditions Audio Message will be deleted.
Platform Mobile Application
Proposed Module Send Message
User Interface

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Send Image

Action Name Send Image

Actors User / Admin
Use Case Diagram

Trigger When user / admin wants to send image.

Process Flow Diagram

Brief Description The process of send image.

Initial Step-By-Step Before this use case can be initiated, the user has already connected to the
Description Online Monitoring Software Mobile App.

1. Assuming on successfully install Monitoring Software into the mobile.

2. User Press Chat Icon.
3. Select a Contact.
4. Press Image Icon.
5. Select Image
6. Press send icon for sending image.
Task Dependencies User/ Admin Login
Goal To send image.
Post Conditions Image will be send.
Platform Mobile Application
Proposed Module Send Message
User Interface

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Delete Image

Action Name Delete Image

Actors User / Admin
Use Case Diagram

Trigger When user/ admin wants to delete image.

Process Flow Diagram

Brief Description The process of delete image.

Initial Step-By-Step Before this use case can be initiated, the user has already connected to the
Description Online Monitoring Software Mobile App.

1. Assuming on successfully install Monitoring Software into the mobile.

2. User Press Chat Icon.
3. Select Contact.
4. Select the image.
5. Press delete icon.
6. Image will be deleted.
Task Dependencies User/ Admin Login
Goal To delete image.
Post Conditions Image will be deleted.
Platform Mobile Application
Proposed Module Send Message
User Interface

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Audio Live Streaming

Action Name Audio Live Streaming

Actors User / Admin
Use Case Diagram

Trigger When user / admin wants to Audio Live Streaming.

Process Flow Diagram

Brief Description The process of Audio Live Streaming.

Initial Step-By-Step Before this use case can be initiated, the user has already connected to the
Description Online Monitoring Software Mobile App.

1. Assuming on successfully install Monitoring Software into the mobile.

2. User Press Chat Icon.
3. Select a Contact.
4. Press Audio Call Icon.
5. Audio will be Recording and Sending.
Task Dependencies User/ Admin Login
Goal To Audio Live Streaming.
Post Conditions Audio Live Streaming will be send.
Platform Mobile Application
Proposed Module Send Message
User Interface

Video Live Streaming

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Action Name Video Live Streaming

Actors User / Admin
Use Case Diagram

Trigger When user / admin wants to Video Live Streaming.

Process Flow Diagram

Brief Description The process of Video Live Streaming.

Initial Step-By-Step Before this use case can be initiated, the user has already connected to the
Description Online Monitoring Software Mobile App.

1. Assuming on successfully install Monitoring Software into the mobile.

2. User Press Chat Icon.
3. Select a Contact.
4. Press Video Call Icon.
5. Video will be Recording and Sending.
Task Dependencies User/ Admin Login
Goal To Video Live Streaming.
Post Conditions Video Live Streaming will be send.
Platform Mobile Application
Proposed Module Send Message
User Interface

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Send Attachment

Action Name Send Attachment

Actors User / Admin
Use Case Diagram

Trigger When user / admin wants to send Attachment and view these file using inline
document viewer.
Process Flow Diagram

Brief Description The process of send Attachment and view these file using inline document
viewer.
Initial Step-By-Step Before this use case can be initiated, the user has already connected to the
Description Online Monitoring Software Mobile App.

1. Assuming on successfully install Monitoring Software into the mobile.

2. User Press Chat Icon.
3. Select a Contact.
4. Press Attachment Icon.
5. Press file icon
6. Select word /PDF file
7. Upload file.
8. Press send icon for send file. Receiver can view these file in their supported
mobile using inline document viewer.
Task Dependencies User/ Admin Login
Goal To send Attachment and view these file using inline document viewer.
Post Conditions Attachment will be send.
Platform Mobile Application
Proposed Module Send Message
User Interface

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Delete Attachment

Action Name Delete Attachment

Actors User / Admin
Use Case Diagram

Trigger When user/ admin wants to delete Attachment.

Process Flow Diagram

Brief Description The process of delete Attachment.

Initial Step-By-Step Before this use case can be initiated, the user has already connected to the
Description Online Monitoring Software Mobile App.

1. Assuming on successfully install Monitoring Software into the mobile.

2. User Press Chat Icon.
3. Select Contact.
4. Select the Attachment.
5. Press delete icon.
6. Attachment will be deleted.
Task Dependencies User/ Admin Login
Goal To delete Attachment.
Post Conditions Attachment will be deleted.
Platform Mobile Application
Proposed Module Send Message
User Interface

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View Message History

Action Name View Message History

Actors Admin, User
Use Case Diagram

Trigger When Admin/ User wants view message history.

Process Flow Diagram

Brief Description The process of view message history.

Initial Step-By-Step Before this use case can be initiated, the user has already connected to the
Description Online Monitoring Software Mobile App.

1. Assuming on successfully install Monitoring Software into the mobile.

2. User Press Chat Icon.
3. Select a Contact.
4. View Message.
5. Message will be viewed besides the message for a period of time.
Task Dependencies Admin/ User Login
Goal To view message history.
Post Conditions Message will be viewed for a period of time.
Platform Mobile Application
Proposed Module Send Message
User Interface

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View Delivery History

Action Name View Delivery History

Actors Admin/ User
Use Case Diagram

Trigger When Admin/ User wants to View Delivery History.

Process Flow Diagram

Brief Description The process of View Delivery History.

Initial Step-By-Step Before this use case can be initiated, the user has already connected to the
Description Online Monitoring Software Mobile App.

1. Assuming on successfully install Monitoring Software into the mobile.

2. User Press Chat Icon.
3. Select a Contact.
4. Send a Message.
5. If message is delivered, 1 tick must appear next to the message. If Recipient
reads the message, 2 ticks must appear next to the message.
Task Dependencies Admin/ User Login
Goal To View Delivery History.
Post Conditions Delivery History will be viewed.
Platform Mobile Application
Proposed Module Send Message
User Interface

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Message Status

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Message sending Status

Action Name Message sending Status

Actors Admin/ User
Use Case Diagram

Trigger When Admin/ User wants to View Message sending Status.

Process Flow Diagram

Brief Description The process of View Message sending Status.

Initial Step-By-Step Before this use case can be initiated, the user has already connected to the
Description Online Monitoring Software Mobile App.

1. Assuming on successfully install Monitoring Software into the mobile.

2. User Press Chat Icon.
3. Select a Contact/ a group.
4. Send a Message.
5. Sending must appear next to the message.
Task Dependencies Admin/ User Login
Goal To View Message sending Status.
Post Conditions Message sending Status will be viewed.
Platform Mobile Application
Proposed Module Message Status
User Interface

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Message Not Send Status

Action Name Message Not Send Status

Actors Admin/ User
Use Case Diagram

Trigger When Admin/ User wants to View Message Not Send Status.
Process Flow Diagram

Brief Description The process of View Message Not Send Status.

Initial Step-By-Step Before this use case can be initiated, the user has already connected to the
Description Online Monitoring Software Mobile App.

1. Assuming on successfully install Monitoring Software into the mobile.

2. User Press Chat Icon.
3. Select a Contact/ a group.
4. Send a Message.
5. Not Sending warning Message must appear next to the message.
Task Dependencies Admin/ User Login
Goal To View Message Not Send Status.
Post Conditions Message Not Send Status will be viewed.
Platform Mobile Application
Proposed Module Message Status
User Interface

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Message Delivery Status

Action Name Message Delivery Status

Actors Admin/ User
Use Case Diagram

Trigger When Admin/ User wants to View Message Delivery Status.

Process Flow Diagram

Brief Description The process of View Message Delivery Status.

Initial Step-By-Step Before this use case can be initiated, the user has already connected to the
Description Online Monitoring Software Mobile App.

1. Assuming on successfully install Monitoring Software into the mobile.

2. User Press Chat Icon.
3. Select a Contact/ a group.
4. Send a Message.
5. 1 tick must appear next to the message.
Task Dependencies Admin/ User Login
Goal To View Message Delivery Status.
Post Conditions Message Delivery Status will be viewed.
Platform Mobile Application
Proposed Module Message Status
User Interface

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Message Read Status

Action Name Message Read Status

Actors Admin/ User
Use Case Diagram

Trigger When Admin/ User wants to View Message Read Status.

Process Flow Diagram

Brief Description The process of View Message Read Status.

Initial Step-By-Step Before this use case can be initiated, the user has already connected to the
Description Online Monitoring Software Mobile App.

1. Assuming on successfully install Monitoring Software into the mobile.

2. User Press Chat Icon.
3. Select a Contact/ a group.
4. Send a Message.
5. 2 ticks must appear next to the message.
Task Dependencies Admin/ User Login
Goal To View Message Read Status.
Post Conditions Message Read Status will be viewed.
Platform Mobile Application
Proposed Module Message Status
User Interface

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Last Seen

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View Last Seen

Action Name View Last Seen

Actors Admin/ User
Use Case Diagram

Trigger When Admin/ User wants to View user when last seen the system.
Process Flow Diagram

Brief Description The process of View user when last seen the system.
Initial Step-By-Step Before this use case can be initiated, the user has already connected to the
Description Online Monitoring Software Mobile App.

1. Assuming on successfully install Monitoring Software into the mobile.

2. User Press Chat Icon.
3. Select a Contact.
4. In below user name, User can see last seen time of the system. User can set
up this status.
Task Dependencies Admin/ User Login
Goal To View user when last seen the system.
Post Conditions User when last seen the system will be viewed.
Platform Mobile Application
Proposed Module Last Seen
User Interface

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Location Service

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Share Location

Action Name Share Location

Actors User
Use Case Diagram

Trigger When User wants to Share Location.

Process Flow Diagram

Brief Description The process of Share Location.

Initial Step-By-Step Before this use case can be initiated, the user has already connected to the
Description Online Monitoring Software Mobile App.

1. Assuming on successfully install Monitoring Software into the mobile.

2. User Press Chat Icon.
3. Select a Contact.
4. Press Attachment icon
5. Press location icon.
6. Select Location.
7. Press Share Location.
8. Location will be shared.
Task Dependencies User Login
Goal To Share Location.
Post Conditions Location will be shared.
Platform Mobile Application
Proposed Module Last Seen
User Interface

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View Location

Action Name View Location

Actors Admin
Use Case Diagram

Trigger When Admin wants to View Location.

Process Flow Diagram

Brief Description The process of View Location.

Initial Step-By-Step Before this use case can be initiated, the user has already connected to the
Description Online Monitoring Software Mobile App.

1. Assuming on successfully install Monitoring Software into the mobile.

2. User Press Chat Icon.
3. Select a Contact.
4. Admin user can be Select view location option.
5. Specific user location will be viewed.
Task Dependencies Admin Login
Goal To view Location.
Post Conditions Last active location will be viewed.
Platform Mobile Application
Proposed Module Last Seen
User Interface

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Contacts

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Add Contact

Action Name Add Contact

Actors Admin
Use Case Diagram

Trigger When an Admin wants to add contact into the system.

Process Flow Diagram

Brief Description The process of adding contact.

Initial Step-By-Step Before this use case can be initiated, the user has already connected to the
Description Online Monitoring Software website and logged in successfully.

1. Assuming on successfully logging into Monitoring Software, User will be

navigated to the system by default.
2. User wills Add Phone Number, Name and Designation.
3. Click “Add” or add contact into the contact list.
Task Dependencies Admin Login
Goal To add contact into the system.
Post Conditions New Contact will be added.
Platform Web Application
Proposed Module Contact
User Interface

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View Contact List

Action Name View Contact List

Actors Admin
Use Case Diagram

Trigger When an Admin wants to view contact list into the system.
Process Flow Diagram

Brief Description The process of viewing contact list.

Initial Step-By-Step Before this use case can be initiated, the user has already connected to the
Description Online Monitoring Software website and logged in successfully.

1. Assuming on successfully logging into Monitoring Software, User will be

navigated to the system by default.
2. User will click view contact List to view all contact.
Task Dependencies Admin Login
Goal To view contact List into the system.
Post Conditions Contact list will be viewed.
Platform Web Application
Proposed Module Contact
User Interface

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Update Contact

Action Name Update Contact

Actors Admin
Use Case Diagram

Trigger When an Admin wants to update contact into the system.

Process Flow Diagram

Brief Description The process of updating contact.

Initial Step-By-Step Before this use case can be initiated, the user has already connected to the
Description Online Monitoring Software website and logged in successfully.

1. Assuming on successfully logging into Monitoring Software, User will be

navigated to the system by default.
2. User will view contact List.
3. User will select Specific Contact for update.
4. Click updates option.
5. Update contact information such as mobile number, designation etc .
6. Click Update for update the contact.
Task Dependencies Admin Login
Goal To update contact into the system.
Post Conditions Contact will be updated.
Platform Web Application
Proposed Module Contact
User Interface

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Inactive Contact

Action Name Inactive Contact

Actors Admin
Use Case Diagram

Trigger When an Admin wants to inactive contact into the system.

Process Flow Diagram

Brief Description The process of inactivation contact.

Initial Step-By-Step Before this use case can be initiated, the user has already connected to the
Description Online Monitoring Software website and logged in successfully.

1. Assuming on successfully logging into Monitoring Software, User will be

navigated to the system by default.
2. User will view contact List.
3. User will select Specific Contact for inactivation.
4. Clicks inactivate option for inactive the contact.
Task Dependencies Admin Login
Goal To inactivate contact into the system.
Post Conditions Contact will be inactivated.
Platform Web Application
Proposed Module Contact
User Interface

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Activate Contact

Action Name Activate Contact

Actors Admin
Use Case Diagram

Trigger When an Admin wants to Activate contact into the system.

Process Flow Diagram

Brief Description The process of Activation contact.

Initial Step-By-Step Before this use case can be initiated, the user has already connected to the
Description Online Monitoring Software website and logged in successfully.

1. Assuming on successfully logging into Monitoring Software, User will be

navigated to the system by default.
2. User will view contact List.
3. User will select Specific Contact for activation.
4. Clicks activate option activate the contact.
Task Dependencies Admin Login
Goal To activate contact into the system.
Post Conditions Contact will be activated.
Platform Web Application
Proposed Module Contact
User Interface

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5. Non Functional Requirements/ Software Attributes

1. Scalability

IM should be able to provide instant messaging services to 1 billion users at any given time.

2. Privacy

Messages shared between users should be encrypted to maintain privacy.

3. Robustness

In case user’s device crashes, a backup of their chat history must be stored on remote database
servers to enable recoverability.

4. Performance

Application must be lightweight and must send messages instantly.

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5. Monitoring Strategy

Project coordinator will update the Project Manager and all other Stakeholder through schedule
meeting and emails on starting and ending of each phase mentioned in the work schedule.

To ensure the implementation of project in time with quality, the Project Manager will monitor all
activities of the projects closely so that all the module/tasks of the project are completed properly in
time. We will prepare an extensive project monitoring and evaluation plan and distribute the monitoring
responsibility to designated person with a predefined schedule so that monitoring and evaluation
processes are accomplished without any fail.

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6 Risk Management

Risk management describes strategies and methods used to identify and avoid risks throughout the life
cycle of the project. All kinds of risks are identified here, most common risk factors that has been the
main cause of a project failure are mentioned below:
• Personnel shortfalls
• Unrealistic schedules
• Developing the wrong functions and properties
• Developing the wrong user interface
• Gold plating (adding more functionality/features than is unnecessary)
• Continuing stream of requirements changes
• Shortfalls in externally furnished components
• Shortfalls in externally performed tasks
• Real-time performance shortfalls

These are the major risk factor that is associated with the nature of the work done or the client and the
target environment, risks within the project and the team environment and finally technical risks
involved with the system or other aspects of the technology of the software. To prevent this type of
common risks we have been monitoring all our projects very closely.

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SOFTBD LTD. 15th Floor, 52/1 Hasan Holdings Limited, New Eskaton Road, Dhaka 1000.
 Software Requirement Specification
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The Procurement of Goods Monitoring Software.

7 Change Management Process

Requirement change management process defines the set of activities that need to be performed when
there are some new requirements or changes to existing requirements (we will call both of these as
changes in the requirements). Requirement changes can occur at any point during the project execution
stage. The basic goal of requirement change management process is to control requirement changes
and minimize the impact of changes on the project. This involves understanding the full impact of a
requirement change request, as well as the cumulative impact of changes, on the project. It also
requires making the customer fully aware of the impact of the changes on the project so that changes in
the negotiated terms can be done amicably. The requirements change management process, in a sense,
tries to ensure that a project succeeds despite requirement changes.

There will be two aspects to requirements change management – agreement with the customer about
how the changes will be dealt with, and the process of actually making the changes. The overall
approach for handling changes will be agreed by DMP and SoftBD Ltd, and is frequently a part of the
proposal as well as the project management plan. Generally, this specifies how the change requests will
be made, when formal approvals are needed, building a buffer in the estimates for handling changes etc.
In the context of the overall approach, when a request for a requirement change comes in, the
requirements change management process has to be executed. The project team leader/manager is
primarily responsible for executing the process to incorporate the change in the project. However, DMP
and the business manager to whom the project leader reports, and the development team will also
participate in this process. The entry criterion for this process is that a change request has been
received, and the inputs are the change request and the work products that have already been
produced in the project. The main outputs are the impact analysis report for the change request, revised
project plan, and changed work products, and the exit criterion is that the change has been
incorporated.

The major steps in the process are:

1. Log changes
2. Perform impact analysis on the work products
3. Estimate effort needed for this change requests
4. Re-estimate delivery schedule
5. Perform cumulative cost impact analysis
6. Review impact with senior management, if thresholds are exceeded
7. Obtain customer sign off
8. Rework work products

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SOFTBD LTD. 15th Floor, 52/1 Hasan Holdings Limited, New Eskaton Road, Dhaka 1000.
 Software Requirement Specification
of
The Procurement of Goods Monitoring Software.

A change request log will be maintained to keep track of the change requests. Each entry in the log
contains a change request number, a brief description of the change, the impact of the change, the
status of the change request and key dates. The effect of a change request is assessed by performing
impact analysis. Impact analysis involves identifying work products that need to be changed, and
evaluating the quantum of change to each; reassessing the project‘s risks by revisiting the risk
management plan; and evaluating the overall impact of the changes on the effort and schedule
estimates. The outcome of the analysis is reviewed and approved by the project leader and DMP. The
change request itself is incorporated in the requirement specification document, usually as appendices.
Sometimes the relevant portions of the document may also be modified to reflect the changes.
Monitoring of approved change requests and ensuring proper implementation of change request is
handled by the configuration management process.

We will keep note of the change management during the entire project phase and update the SRS as
and when necessary. We will assure delivery of the project in timeliness by tracking the change
management and monitoring the project closely and prepare further work schedule whenever there is a
change.

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SOFTBD LTD. 15th Floor, 52/1 Hasan Holdings Limited, New Eskaton Road, Dhaka 1000.