Week 2: Worker Safety

Unit 1: Worker Safety and Safety Culture –

An Introduction
Worker safety and safety culture – an introduction
In this unit you will…

▪ Learn how the right safety culture drives overall

workplace safety
▪ Understand how safety culture is defined in an
organization
▪ Understand how safety culture is implemented

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Worker safety and safety culture – an introduction
What is safety culture?

▪ Shared perceptions and beliefs about the value of safety

▪ “Below the water line” compared to safety climate
▪ Defined by both its level and strength
▪ Best assessed via a combination of qualitative and
quantitative methods
▪ Predictive of important employee and organizational
safety outcomes (safety motivation, safety training transfer, safety
performance, hazard ID, near miss reporting, safety incidents)

Taken from “The Psychology of a Proactive Safety Culture”, a presentation

from Dr. Autumn Kraus at the 2020 SAP EHS/PC Annual Conference
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 Worker safety and safety culture – an introduction
How is safety culture defined for an organization?

Generative
Safety, health, wellbeing, and environment
is how we do business here How do workers act
Proactive
when no one is
We work on the problems we continue to
find
watching?
Increasingly Calculate Increasing trust
informed We have the systems required for and accountability
managing all dangers

Reactive
Safety is important and we take appropriate
steps – whenever there‘s been an accident
Hearts and Minds safety culture ladder
Pathological Hudson 5-step ladder
Who cares – as long as we don‘t get
caught!
Source: the Health, Safety and Environment Culture Ladder (Hearts and Minds)
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Worker safety and safety culture – an introduction
Organizational impact

▪ Reduced incident rates and severity →

Reduced liability costs
▪ Better operational performance
▪ Worker productivity
▪ Brand preservation
▪ Improved CSR performance
▪ Employee morale/retention

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Worker safety and safety culture – an introduction
Implementation of a safety management program

Data Insight Action

Corrective action
Analytics
Safety observation Preventative action
Trends
Hazard identification Employee education
Investigation
HR information Culture change
Root cause
Maturity

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Worker safety and safety culture – an introduction
Solution approach

Support from upper management

Clear definition of safety-related
values and behaviors
Full employee participation
HR Communication and education for
EHS employees
Reward and recognition program
Management systems in place for for employees
continuous improvement Employee empowerment
Proactive hazard identification and risk
mitigation
Enterprise Ease of use
Proactive identification of unsafe
conditions and acts System Ubiquitous access
Response time and scope is appropriate Anonymous reporting
Analytics
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Worker safety and safety culture – an introduction
Collaboration needed between HR and EHS functions (SAP example)

SAP EHS Management,

incident management
Incident or Investigation Root Corrective Employee Central
Employee Cause Action Employee and organizational
Observed data shared directly with
SAP EHS

LMS/Success Map
Performance Management
SAP EHS Management,
health and safety Rewards and Recognition
management Workplace Risk Controls Mitigation
Hazard Evaluated Identified Action Process integration with
Identified HR actions triggered from
EHS requirements or
events

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Worker safety and safety culture – an introduction
Solution approach – SAP EHS portfolio

Incident Safety

Intelligent EHS Technologies for Awareness, Automation, Ubiquity

EHS Incident Management Near Misses
Management Observations

Real Time EHS Reporting and Analytics

Action Tracking and Task Management

Chemical Chemical Operational Risk
Approval Management Assessment
EHS Health and Safety Management
Industrial Hygiene Occupational EHS Audit
and Sampling Health Management

Regulatory and Emissions Waste

EHS Environment Management Permit Compliance Management Management

Management of
Management of Change
Change

Maintenance Safety Work Clearance/

Permit to Work
LOTO

Asset Human Contractor Implementation

Management Resources Management Add-ons
Supporting applications
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Worker safety and safety culture – an introduction
Solution approach – how SAP EHS drives workplace safety

Reduce Incident Proactive Safety Proactive Safety

EHS Incident Management
Rates Culture Culture

Control of Real-Time Chem. Reduced

Chemicals Onsite Inventory Operational Risk
EHS Health and Safety Management
Minimize WP Protocol-Driven Integrated CAPA
Exposures Medical Services Tracking

Ensure Emissions
EHS Environment Management Compliance Management

Reduced Risk from

Management of Change
Changes

Maintenance Safety Better Control Prevent Safety

of Work Violations

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Worker safety and safety culture – an introduction
Tracking and improving safety performance

Fatality
Reactive Low Frequency
There are a large number of metrics that can be Major Incident
tracked to provide management with an accurate
assessment of how an organization is doing with Minor Injury/Damage
respect to safety.
Near Misses
Lagging Indicators Proactive High Frequency
Unsafe Acts or Conditions
▪ Number of incidents and injuries
▪ Incident rates The Accident Pyramid
▪ Total lost workdays
▪ Employee Satisfaction survey results

Leading Indicators
▪ Hazard observations
▪ Root-cause analysis
▪ Percentage of workers with safety training completed
▪ Number of safety inspections completed
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Worker safety and safety culture – an introduction
Summary

The safety culture within an Benefits of a strong safety The EHS and HR functions in an
organization is a shared culture include reduced organization must collaborate to
perception of the value of safety. incidents, better morale, and drive workplace safety.
more productivity.

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Thank you.
Contact information:

open@sap.com
Follow all of SAP

www.sap.com/contactsap

© 2021 SAP SE or an SAP affiliate company. All rights reserved.

No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of
SAP SE or an SAP affiliate company.
The information contained herein may be changed without prior notice. Some software products marketed by SAP SE and its
distributors contain proprietary software components of other software vendors. National product specifications may vary.
These materials are provided by SAP SE or an SAP affiliate company for informational purposes only, without representation or
warranty of any kind, and SAP or its affiliated companies shall not be liable for errors or omissions with respect to the materials.
The only warranties for SAP or SAP affiliate company products and services are those that are set forth in the express warranty
statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional
warranty.
In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or
any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation,
and SAP SE’s or its affiliated companies’ strategy and possible future developments, products, and/or platforms, directions, and
functionality are all subject to change and may be changed by SAP SE or its affiliated companies at any time for any reason
without notice. The information in this document is not a commitment, promise, or legal obligation to deliver any material, code, or
functionality. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ
materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, and they
should not be relied upon in making purchasing decisions.
SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered
trademarks of SAP SE (or an SAP affiliate company) in Germany and other countries. All other product and service names
mentioned are the trademarks of their respective companies.
See www.sap.com/trademark for additional trademark information and notices.
Week 2: Worker Safety
Unit 2: Incident Management – How Can We Learn
from Incidents?
Incident management – how can we learn from incidents?
In this unit you will…

▪ Learn about the different aspects of EHS incidents

and how to improve your safety culture
▪ Get an understanding of leading and lagging
indicators, root-cause analysis, and high potential
incidents
▪ Notice how an integrated approach with SAP EHS
will help you to enforce your safety culture

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Incident management – how can we learn from incidents?
What is an EHS incident?

EHS Incident:
An unplanned or unintended workplace-related
occurrence that caused, or had the potential to
cause injury, illness, property and/or material
damage or loss.

Examples:
▪ Unsafe conditions or behaviors
▪ Near misses
▪ Injuries, illnesses, fatalities
▪ Damage to equipment, product
▪ Spills and releases
▪…

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Incident management – how can we learn from incidents?
What is the difference between accident/incident, near miss, and safety observation?

Accident
An unexpected event which results in serious injury to or illness of an employee and may also result in
property damage.

Incident
An instance of something happening, an unexpected event or occurrence that doesn't result in
serious injury or illness but may result in property damage.

Near Miss
An “active” circumstance, i.e. an event takes place and fortunately does not result in an injury.
In workplaces, near miss situations are common occurrences, though they are often ignored. However, near
misses can be looked on as a free lesson to learn how to prevent accidents from occurring.

Safety Observation
A “passive” circumstance, i.e. there is a situation, behavior, or condition that could potentially result in
an incident.

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Incident management – how can we learn from incidents?
What is the Incident Pyramid and what is the reasoning behind it?

Death

Major
Incidents Investigation
incl. root-cause
analysis
Injuries

Near Misses

Generally no
Safety Observations investigation

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Incident management – how can we learn from incidents?
What are root-cause analysis methods?

5-Why Analysis
The” 5-Why Analysis” or “Why-Why Analysis” is a technique devised to
identify the root cause by asking “Why” five times.

Fishbone Diagram
Also known as the Ishikawa diagram or cause and effect diagram,
learning how to use a fishbone diagram for root-cause analysis will help
you categorize all of the different factors that led to an issue.

Pareto Analysis
Pareto analysis is based on the Pareto Principle, which states, “For
many events, roughly 80% of the effects come from 20% of the causes”.

FMEA (Failure Mode & Effects Analysis)

FMEA is a part of the robust Six-Sigma toolset for measuring process
improvement. FMEA is a highly systematic approach for identifying and
analyzing potential failures in processes and systems.

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Incident management – how can we learn from incidents?
What are leading and lagging indicators?

Lagging indicators measure the occurrence and

frequency of events that occurred in the past, such as
the number or rate of injuries, illnesses, and fatalities.

Leading indicators measure events leading up to

injuries, illnesses, and other incidents and reveal
potential problems in your safety and health program.

Good leading indicators are based on SMART principles,

meaning they are:
▪ Specific
▪ Measurable
▪ Accountable
▪ Reasonable
▪ Timely

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Incident management – how can we learn from incidents?
What is a “High Potential Incident”?

The term ‘one barrier from a catastrophe’ is often used in

connection with High Potential Incidents (HiPos) and
succinctly describes incidents that could have been much
worse but for one factor.

This one factor is often luck, such as an individual’s actions

or location, an item of equipment, the time of day, or even
the weather.

Focusing on HiPos requires companies to change their

focus from a reactive view of responding to incidents
towards a proactive examination of the conditions that lead
to major accidents.

It also requires companies to reassess what they view as

success and focus on the adequacy of their controls.

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 Incident management – how can we learn from incidents?
What are best practices for an incident management process?

General best practice guideline (not only for managing EHS incidents):
Be prepared …… Be Responsible …… Communicate ……Take Action …… Share Learnings
…… Give Feedback!

Internal/
Automatic Incident
Investigation Regulatory
Initial Notification Processing
Reporting
Incident Incident
Entry Incident Manager Incident Manager Investigation Incident Manager Statistic
Lead

Incident
Corrective
Reporter Incident Root-Cause
Actions
Manager Analysis
Determination Incident
Closure
Control Corrective
Effectiveness Actions Incident Manager
Evaluation Completion

Industrial Hygienist Implementer/Responsible

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Incident management – how can we learn from incidents?
How can SAP software help to manage the process?

Corporate Lack of transparency into daily operations

– Accountable but not aware/informed

EHS Management

Individual employees are Operations Site-level management and

not engaged in integrated
leadership are drowning in data
programs – no feedback on
and have too many tools – they
information submitted to
are frustrated!
management

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Incident management – how can we learn from incidents?
How can SAP software help to manage the process? … Demo Incident Management

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Incident management – how can we learn from incidents?
How can SAP software help to manage the process?

© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 12

Thank you.
Contact information:

open@sap.com
Follow all of SAP

www.sap.com/contactsap

© 2021 SAP SE or an SAP affiliate company. All rights reserved.

No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of
SAP SE or an SAP affiliate company.
The information contained herein may be changed without prior notice. Some software products marketed by SAP SE and its
distributors contain proprietary software components of other software vendors. National product specifications may vary.
These materials are provided by SAP SE or an SAP affiliate company for informational purposes only, without representation or
warranty of any kind, and SAP or its affiliated companies shall not be liable for errors or omissions with respect to the materials.
The only warranties for SAP or SAP affiliate company products and services are those that are set forth in the express warranty
statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional
warranty.
In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or
any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation,
and SAP SE’s or its affiliated companies’ strategy and possible future developments, products, and/or platforms, directions, and
functionality are all subject to change and may be changed by SAP SE or its affiliated companies at any time for any reason
without notice. The information in this document is not a commitment, promise, or legal obligation to deliver any material, code, or
functionality. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ
materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, and they
should not be relied upon in making purchasing decisions.
SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered
trademarks of SAP SE (or an SAP affiliate company) in Germany and other countries. All other product and service names
mentioned are the trademarks of their respective companies.
See www.sap.com/trademark for additional trademark information and notices.
Week 2: Worker Safety
Unit 3: Chemicals in the Workplace – How to Ensure
Safety and Compliance
Chemicals in the workplace – how to ensure safety and compliance
In this unit you will…

▪ Learn about chemicals in the workplace and the risks

they can cause.
▪ Identify best practices to deal with hazardous
chemicals in your plant.
▪ Be surprised how SAP can help you to manage your
operations with chemicals in a sustainable manner
by simultaneously keeping your license to operate!

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Chemicals in the workplace – how to ensure safety and compliance
What are chemicals in the workplace?

Examples of hazardous chemicals include:

Paints, drugs, cosmetics, cleaning chemicals, degreasers,

detergents, gas cylinders, refrigerant gases, pesticides,
herbicides, diesel fuel, petrol, liquefied petroleum gas,
welding fumes, asbestos, flammable liquids, gases,
corrosives, chemically reactive or acutely (highly) toxic
substances.

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Chemicals in the workplace – how to ensure safety and compliance
What risks are related to chemicals? (Part 1)

Hazardous chemicals are substances that can cause

adverse health effects such as poisoning, breathing problems,
skin rashes, allergic reactions, allergic sensitization, cancer,
and other health problems from exposure (lung, ingestion,
skin).

Therefore Occupational Exposure Limits have been set up to

mitigate the risk of so-called “occupational diseases”.

The majority of all occupational diseases are caused by

hazardous chemicals e.g. benzene, organic solvents,
cadmium, lead, chromium VI compounds, or asbestos.

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Chemicals in the workplace – how to ensure safety and compliance
What risks are related to chemicals? (Part 2)

Many hazardous chemicals are also classified as dangerous goods.

These can cause fires, explosions, corrosion, and dangerous reactions
if not handled safely.
Here some examples of disasters which have happened in the last
50 years and the related hazardous chemicals:
Date Event Country Root Cause Hazardous Chemical Deaths Injured
(min.) persons
(min.)
07.10.1976 Seveso Italy Uncontrolled “Dioxin” TCDD > 200
chemical reaction

12.03.1984 Bhopal India Uncontrolled Methyl isocyanate, 3800 > 500000

chemical reaction amongst others
10.23.1989 Houston Chemical USA Fire and explosion Polyethylene 23 314
Complex
08.12.2015 Storage Area China Explosions Sodium cyanide, calcium 173[12] 797
Tianjin carbide, ...
08.04.2020 Beirut Harbor Lebanon Explosions Ammonium nitrate 130 > 5000

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Chemicals in the workplace – how to ensure safety and compliance
Which regulations do employers need to deal with?

There are hundreds of individual regulations on how to deal

with hazardous chemicals in relation to workplace safety.
Just to name of few of them …
▪ GefStoffV – Gefahrstoffverordnung (Hazardous
Substances Ordinance)
▪ COSHH – Control of Substances Hazardous to Health
▪ TSCA – Toxic Substances Control Act
▪ Seveso III-Richtlinie (Seveso-Directive (2012/18/EU))
▪ Emergency Planning and Community Right to Know Act
(EPCRA)

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Chemicals in the workplace – how to ensure safety and compliance
What is a best practice to deal with chemicals in the workplace?

New
Chemical
Requested

Define
Approval
Team Data Create and Update
Automatic Evaluate Chemical Provider Hazardous Substance
Notification Request Approved Inventories and Safety
Execute
Instructions
Approval
SAP EHS Hazardous
Checklist
Substance Chemical
Manager Hazardous Data
Substance Entered
Manager Automatic Initiate and Complete
Notification Risk Assessments
Vendor
SAP EHS MSDS Industrial
Uploaded Hygienist
Hazardous
Substance
Manager
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Chemicals in the workplace – how to ensure safety and compliance
How can frontline workers be informed about chemical risks?

All hazardous chemicals-related regulations also

describe how workers need to be informed about the
risks that are linked with the use of these chemicals,
e.g. first aid and conduct in the event of danger.

Often, there is even a dedicated format given e.g. in

Germany the so-called “Gefahrstoffbezogene
Betriebsanweisung” or in other countries Safety /
Operating Instructions.

And most importantly … they need to be written in a

way that they can be understood by everyone
(symbols, user language, …)

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Chemicals in the workplace – how to ensure safety and compliance
Getting an overview of the chemicals used in production

There are legal requirements like e.g. SARA Reporting

(Superfund Amendments and Reauthorization Act) in the
US, or the “Gefahrstoffverzeichnis” in Germany, in which
the content of a so-called hazardous substance inventory
is described.

The best way to create these hazardous substance

inventories is to combine material amount information
from production and storage systems with hazardous
chemical information from EHS and Product Compliance
to automatically create an overview of the amounts used
in the plant.

This information can also be used as input for a risk

assessment.

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Chemicals in the workplace – how to ensure safety and compliance
How can SAP software help to manage the process?

© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 12

Thank you.
Contact information:

open@sap.com
Follow all of SAP

www.sap.com/contactsap

© 2021 SAP SE or an SAP affiliate company. All rights reserved.

No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of
SAP SE or an SAP affiliate company.
The information contained herein may be changed without prior notice. Some software products marketed by SAP SE and its
distributors contain proprietary software components of other software vendors. National product specifications may vary.
These materials are provided by SAP SE or an SAP affiliate company for informational purposes only, without representation or
warranty of any kind, and SAP or its affiliated companies shall not be liable for errors or omissions with respect to the materials.
The only warranties for SAP or SAP affiliate company products and services are those that are set forth in the express warranty
statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional
warranty.
In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or
any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation,
and SAP SE’s or its affiliated companies’ strategy and possible future developments, products, and/or platforms, directions, and
functionality are all subject to change and may be changed by SAP SE or its affiliated companies at any time for any reason
without notice. The information in this document is not a commitment, promise, or legal obligation to deliver any material, code, or
functionality. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ
materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, and they
should not be relied upon in making purchasing decisions.
SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered
trademarks of SAP SE (or an SAP affiliate company) in Germany and other countries. All other product and service names
mentioned are the trademarks of their respective companies.
See www.sap.com/trademark for additional trademark information and notices.
Week 2: Worker Safety
Unit 4: Hazards and Risk for Workers – How to
Identify and Mitigate Them
Hazards and risk for workers – how to identify and mitigate them
In this unit you will…

▪ Learn about the full process of initially identifying hazards

in the workplace, assessing risk, and mitigating that risk
▪ Understand how different types of hazards are handled
▪ Understand how industrial hygienists and occupational
health practitioners are directly involved in the risk
management process

© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 2

Hazards and risk for workers – how to identify and mitigate them
Some types of workplace hazards

Exposure/Chemical Slips and Falls Health Risks

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Hazards and risk for workers – how to identify and mitigate them
Business process

Identify
Hazards

Supervisor

Assign Risk to
Risk Analysis Risk Analysis
Risk Risk Evaluation Risk Mitigation
(inherent / initial) (residual)
Assessment

Supervisor Industrial Hygienist Industrial Hygienist Industrial Industrial Hygienist

Hygienist

Control
Inspection

Technician

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Hazards and risk for workers – how to identify and mitigate them
Identify hazards

▪ In the field or at shop floor level, hazards in the

workplace need to be discovered, categorized,
and reported
▪ EHS practitioners create the culture and the
mechanisms for the workforce to proactively
identify those hazards
▪ Reporting and notification processes are put in
place to ensure the appropriate personnel learn
of the hazards and trigger the full risk
assessment process

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Hazards and risk for workers – how to identify and mitigate them
Assess risk

▪ Once details of reported hazards are collected

and potential impact is determined, EHS
practitioners must assess the overall risk posed
▪ Risk assessments can be as simple as
determining the severity and the probability of a
risk causing issues, or as complex as utilizing
sampling data, statistics, etc.
▪ The final objective is to understand what level of
risk is posed by the reported hazards and
communicate that to the appropriate
stakeholders

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Hazards and risk for workers – how to identify and mitigate them
Control risk

▪ The type of risk and the level of risk are reviewed to determine what controls are appropriate.
▪ Existing controls may already be in place, but risk remains. New controls may be needed.

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Hazards and risk for workers – how to identify and mitigate them
Controls

Categories of controls
▪ Engineering
▪ Process
▪ Physical
▪ Organizational
▪ PPE

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Hazards and risk for workers – how to identify and mitigate them
The role of industrial hygienists

Industrial Hygiene

Catalog all hazards and agents

Hazards Occupational Health
Perform job hazard analysis
Chemicals Health surveillance protocols
Determine similar exposure
Noise groups Medical services
Thermal Assess exposure risk Testing
Ergonomic Determine and implement controls Treatment
Medical Case management
Track exposure history for
Slips and falls workers Return-to-work
Set sampling campaigns
Area monitoring

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Hazards and risk for workers – how to identify and mitigate them
Summary

Managing risks in the workplace EHS practitioners are equipped Many different stakeholders may
starts with identifying hazards to assess the risk and also be involved in dealing with
and assessing the level of risk determine the right controls and hazards in the workplace.
that they pose mitigation strategy industrial hygienists, occupational
health nurses, plant managers,
etc. all play a part

© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 10

Thank you.
Contact information:

open@sap.com
Follow all of SAP

www.sap.com/contactsap

© 2021 SAP SE or an SAP affiliate company. All rights reserved.

No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of
SAP SE or an SAP affiliate company.
The information contained herein may be changed without prior notice. Some software products marketed by SAP SE and its
distributors contain proprietary software components of other software vendors. National product specifications may vary.
These materials are provided by SAP SE or an SAP affiliate company for informational purposes only, without representation or
warranty of any kind, and SAP or its affiliated companies shall not be liable for errors or omissions with respect to the materials.
The only warranties for SAP or SAP affiliate company products and services are those that are set forth in the express warranty
statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional
warranty.
In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or
any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation,
and SAP SE’s or its affiliated companies’ strategy and possible future developments, products, and/or platforms, directions, and
functionality are all subject to change and may be changed by SAP SE or its affiliated companies at any time for any reason
without notice. The information in this document is not a commitment, promise, or legal obligation to deliver any material, code, or
functionality. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ
materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, and they
should not be relied upon in making purchasing decisions.
SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered
trademarks of SAP SE (or an SAP affiliate company) in Germany and other countries. All other product and service names
mentioned are the trademarks of their respective companies.
See www.sap.com/trademark for additional trademark information and notices.
Week 2: Worker Safety
Unit 5: Audit and Inspection Management –
How to Establish Continuous Improvement
Audit and inspection management –
how to establish continuous improvement
In this unit you will…

▪ Understand the fundamental differences between

audits and inspections
▪ Learn more about the business challenges of audit
management
▪ Hear about the fundamental process phases and
functional components of audit management

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Audit and inspection management – how to establish continuous improvement
Inspection vs audit

Inspection Audit
▪ Checking off predefined specifications to identify ▪ Assess compliance with internal policies or
hazards external standards / regulations and identify
areas for improvement
▪ Rather simple and straightforward, assessing a ▪ Explore details and complexities, examination of
work area or specific assets whether EHS is managed properly within an
organization
▪ Done on day-to-day basis ▪ Less frequent
▪ Conducted based on specific checklists ▪ Often involves reviewing appropriate
documentation and interviews
▪ Operators and daily users ▪ Higher-level personnel than operators

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Audit and inspection management – how to establish continuous improvement
Audit management business challenges

▪ Bundle auditing activities across multiple applications

for different business areas
▪ Simplify communication with audit partners in all
phases of the process
▪ Reduce the cost and complexity of auditing

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Audit and inspection management – how to establish continuous improvement
Audit processing phases

Audit reporting
and analytics Plan and schedule audits

Manage corrective
and preventive actions Auditing

Grading and evaluation

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Audit and inspection management – how to establish continuous improvement
Audit planning

The audit plan

provides an organized
overview of multiple
audits. A plan can
contain subordinate
audit plans.

Audits can be linked

to plans and can be
grouped in a
hierarchical structure.

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Audit and inspection management – how to establish continuous improvement
Corrective and preventive actions

As follow-up actions
to audits, corrective
and preventive as
well as improvement
actions are defined.

Contact persons are

assigned as
responsible and
automatically notified.

Furthermore, a
monitoring of the
subsequent steps and
verification of the
effectiveness of all
actions is done.

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Audit and inspection management – how to establish continuous improvement
Summary: audit management components

Audit Audit Audit

Planning Processing Outputs

Define audit scheme Basic audit information Corrective actions Form-based reports on audit
for audit program questions or corrective actions
Online and offline Grading of audit
Manage question lists auditing questions Analytics on audit findings
Schedule audits Manage valuation Record and Analytical, ad-hoc tabular
criteria document findings reporting
Coordinate audit team
Document attachments Digital signature Data export to MS Excel, email
Coordinate with external
stakeholders

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