Project Management Professional

Dr. Ahmed Hassan, PgMP, PMP, RMP,PBA

PMP
 Plan Communications Management

Today Manage Communications

Outlines Monitor Communications

Identify Stakeholders

Plan Stakeholder Engagement

Manage Stakeholder Engagement

Monitor Stakeholder Engagement

10. PROJECT
Communications Management

Presented by:

Dr. Ahmed Hassan

PMO Director, MCIT
Certified Project Managers Trainer
 308

Project Communications Management

What is a Project Communications Management?

Includes the processes necessary to ensure that the
information needs of the project and its stakeholders are met
through development of artifacts and implementation of
activities designed to achieve effective information exchange

Consists of two parts

The first part is developing a strategy to ensure communication
is effective for stakeholders.
The second part is carrying out the activities necessary to
implement the communication strategy
 Project Management Process Groups 22
Knowledge Areas Initiating Planning Executing Monitoring and Controlling Closing
4. Project Integration 4.1 Develop 3. Direct and Manage Project Work 5. Monitor and Control Project Work 4.7 Close
4.2 Develop Project Management Plan
Management Project Charter 4. Manage Project Knowledge 6. Perform Integrated Change Control Project
5.1 Plan Scope Management
5. Project Scope 5.2 Collect Requirements 5.5 Validate Scope
Management 5.3 Define Scope 5.6 Control Scope
5.4 Create WBS
6.1 Plan Schedule Management
6.2 Define Activities
6. Project Schedule
6.3 Sequence Activities 6.6 Control Schedule
Management
6.4 Estimate Activity Durations
6.5 Develop Schedule Management
7.1 Plan Cost Management
7. Project Cost
7.2 Estimate Costs 7.4 Control Costs
Management
7.3 Determine Budget
8. Project Quality
8.1 Plan Quality Management 8.2 Manage Quality 8.3 Control Quality
Management
9.3 Acquire Resources
9. Project Resource 9.1 Plan Resource Management
9.4 Develop Team 9.6 Control Resources
Management 9.2 Estimate Activity Resources
9.5 Manage Team
10. Project
Communications 10.1 Plan Communications Management 10.2 Manage Communications 10.3 Monitor Communications
Management
11.1 Plan Risk Management
11.2 Identify Risks
11. Project Risk
11.3 Perform Qualitative Risk Analysis 11.6 Implement Risk Responses 11.7 Monitor Risks
Management
11.4 Perform Quantitative Risk Analysis
11.5 Plan Risk Responses
12. Project Procurement
12.1 Plan Procurement Management 12.2 Conduct Procurements 12.3 Control Procurements
Management

13. Project Stakeholder 13.1 Identify

13.2 Plan Stakeholder Engagement 13.3 Manage Stakeholder Engagement 13.4 Monitor Stakeholder Engagement
Management Stakeholders

2 24 10 12 1
 310

Key concepts for project communication management

Project managers spend most of their time communicating with team members and otherproject
stakeholders, both internal (at all organizational levels) and external to the organization

Communication is the exchange of information, intended

or involuntary. The information exchanged can be in the
form of ideas, instructions, or emotions.

Information can be sent or received, either through

communication activities, such as meetings and
presentations, or artifacts, such as emails, social media,
project reports, or project documentation.
 311

Key concepts for project communication management

Mechanisms of exchange Information

 Written form. Either physical or electronic.

 Spoken. Either face-to-face or remote.
01 02
 Formal or informal (as in formal papers or social media).
 Through gestures. Tone of voice and facial expressions. 03 04

 Through media. Pictures, actions, or even just the choiceof

words.
 312

Key concepts for project communication management

Dimensions of communications
 Internal & External
 Formal & Informal
 Hierarchical focus
 Upward
 Downward
 Horizontal

 Official & Unofficial

 Written & Oral.
$
Planning Executing Monitor & Control
 314

10.1 Plan communication management

Inputs Inputs Tools & Techniques Outputs

Outputs
1. Project charter 1.Expert judgment 1.Communications management
2. Project management plan 2.Communication requirements plan
• Resource management plan analysis 2.Project management plan updates
• Stakeholder engagement plan 3.Communication technology • Stakeholder engagement plan
3. Project documents 4.Communication models .3 Project documents updates
5.Communication methods • Project schedule
• Requirements documentation
6.Interpersonal and team skills • Stakeholder register
• Stakeholder register •Communication styles
4. EEF assessment
5. OPA
•Political awareness
•Cultural awareness
.7 Data representation
•Stakeholder engagement
assessment matrix
.8 Meetings
 313

10.1 Plan communication management

Is the process of developing an appropriate approach and plan

for project communications activities based on the information needs
of each stakeholder or group, available organizational assets, and
the needs of the project.

The key benefit of this process is a documented approach to

effectively and efficiently engage stakeholders by presenting
relevant information in a timely manner.
 315

10.1 Plan communication management

Input:
01 Project charter

02
Project management plan
• Resource management plan
• Stakeholder engagement plan

03
Project documents
• Requirements documentation
• Stakeholder register

04 Enterprise environmental factors

05 Organizational process assets

 316

10.1 Plan communication management

Tools & Techniques (1/4)

01
Expert judgment

02 Communication requirements analysis

Determines the information needs of the project stakeholders.
Define project communication requirements:
• Number of potential communication channels (
one-to-one, one-to-many, and many-to-many)
• Organizational charts;
• Stakeholder responsibility, relationships, and interdependencies;
• Development approach;
• Disciplines, departments, and specialties involved in the project;
• Logistics of how many stockholders and their locations;
• Internal and External information
• Legal requirements.
 317

10.1 Plan communication management

Tools & Techniques (2/4)

03 Communication technology
The methods used to transfer information among stakeholders.

Factors affect the choice of communication technology

• Urgency of the need for information
• Availability and reliability of technology
• Ease of use.
• Project environment
• Sensitivity and confidentiality of the information.
 318

10.1 Plan communication management

Tools & Techniques (3/4)

04 Communication models
Sample basic sender/receiver communication model.

Semple interactive communication model

 319

10.1 Plan communication management

Tools & Techniques (4/4)

05 Communication Method
• Interactive communication
• Push communication
• Pull communication.

06 Interpersonal and team skills

• Communication styles assessment
• Political awareness
• Cultural awareness

07 Data representation

08 Meetings
 320

10.1 Plan communication management

Output:
01 Communications management plan

02 Project management plan updates

• Stakeholder engagement plan

03 Project documents updates

• Project schedule
• Stakeholder register
 321

10.1 Plan communication management

 322

10.2 Manage Communications

Inputs Tools & Techniques Outputs

.1 Project management plan 1. Communication technology 1. Project communications

• Resource management plan 2. Communication methods 2. Project management plan updates
• Communications management plan 3. Communication skills •Communications management
• Stakeholder engagement plan • Communication competence plan
2. Project documents • Feedback • Stakeholder engagement plan
• Change log • Nonverbal 3. Project documents updates
• Issue log • Presentations • Issue log
• Lessons learned register 4. PMIS • Lessons learned register
• Quality report 5. Project reporting • Project schedule
• Risk report 6. Interpersonal and team skills • Risk register
• Stakeholder register • Stakeholder register
• Active listening
3. Work performance reports 4. OPA updates
• Conflict management
4. EEF
• Cultural awareness
5. OPA
• Meeting management
• Networking
• Political awareness
7. Meetings
 323

10.2 Manage Communications

Input:
01 Project management plan
• Resource management plan
• Communications management plan
• Stakeholder engagement plan

02
Project documents
• Change log • Quality report
• Issue log • Risk report
• Lessons learned register • Stakeholder register
03
Work performance reports

04 Enterprise environmental factors

05 Organizational process assets

 324

10.2 Manage Communications

Tools & Techniques (1/2)

01 Communication technology

02 Communication methods

03 Communication skills
• Communication competence
• Feedback
• Nonverbal
• Presentations

04 Project management information system

05 Project reporting
 325

10.2 Manage Communications

Tools & Techniques (2/2)

06 Interpersonal and team skills
• Active listening
• Conflict management
• Cultural awareness
• Meeting management
• Networking
• Political awareness

07 Meetings
 326

10.2 Manage Communications

Output:
01 Project communications

02 Project management plan updates

• Communications management plan
• Stakeholder engagement plan

03
Project documents updates
• Issue log
• Lessons learned register
• Project schedule
• Risk register
• Stakeholder register

04 Organizational process assets updates

 327

10.3 Monitor Communications

Inputs Tools & Techniques Outputs

1. Project management plan 1. Expert judgment 1. Work performance information

• Resource management plan 2. PMIS 2. Change requests
• Communications management plan 3. Data analysis 3. Project management plan updates
• Stakeholder engagement plan •Stakeholder engagement •Communications management
2. Project documents assessment matrix plan
• Issue log 4. Interpersonal and team skills • Stakeholder engagement plan
• Lessons learned register • Observation/conversation 4. Project documents updates
• Project communications 5. Meetings • Issue log
3. Work performance data • Lessons learned register
4. EEF • Stakeholder register
5. OPA
 328

10.3 Monitor Communications

Input:
01 Project management plan
• Resource management plan
• Communications management plan
• Stakeholder engagement plan

02
Project documents
• Issue log
• Lessons learned register
• Project communications

03
Work performance data

04 Enterprise environmental factors

05 Organizational process assets

 329

10.3 Monitor Communications

Tools & Techniques (1/1)

01 Expert judgment

02 Project management information system

03 Data analysis
• Stakeholder engagement assessment matrix

04 Interpersonal and team skills

• Observation/conversation

05 Meetings
 330

10.3 Monitor Communications

Output:
01 Work performance information

02 Change requests

03 Project management plan updates

• Communications management plan
• Stakeholder engagement plan

04 Project documents updates

• Issue log
• Lessons learned register
• Stakeholder register
13. PROJECT
Stakeholder Management

Presented by:

Dr. Ahmed Hassan

PMO Director, MCIT
Certified Project Managers Trainer
 Project Management Process Groups 22
Knowledge Areas Initiating Planning Executing Monitoring and Controlling Closing
4. Project Integration 4.1 Develop 3. Direct and Manage Project Work 5. Monitor and Control Project Work 4.7 Close
4.2 Develop Project Management Plan
Management Project Charter 4. Manage Project Knowledge 6. Perform Integrated Change Control Project
5.1 Plan Scope Management
5. Project Scope 5.2 Collect Requirements 5.5 Validate Scope
Management 5.3 Define Scope 5.6 Control Scope
5.4 Create WBS
6.1 Plan Schedule Management
6.2 Define Activities
6. Project Schedule
6.3 Sequence Activities 6.6 Control Schedule
Management
6.4 Estimate Activity Durations
6.5 Develop Schedule Management
7.1 Plan Cost Management
7. Project Cost
7.2 Estimate Costs 7.4 Control Costs
Management
7.3 Determine Budget
8. Project Quality
8.1 Plan Quality Management 8.2 Manage Quality 8.3 Control Quality
Management
9.3 Acquire Resources
9. Project Resource 9.1 Plan Resource Management
9.4 Develop Team 9.6 Control Resources
Management 9.2 Estimate Activity Resources
9.5 Manage Team
10. Project
Communications 10.1 Plan Communications Management 10.2 Manage Communications 10.3 Monitor Communications
Management
11.1 Plan Risk Management
11.2 Identify Risks
11. Project Risk
11.3 Perform Qualitative Risk Analysis 11.6 Implement Risk Responses 11.7 Monitor Risks
Management
11.4 Perform Quantitative Risk Analysis
11.5 Plan Risk Responses
12. Project Procurement
12.1 Plan Procurement Management 12.2 Conduct Procurements 12.3 Control Procurements
Management
13. Project Stakeholder 13.1 Identify
13.2 Plan Stakeholder Engagement 13.3 Manage Stakeholder Engagement 13.4 Monitor Stakeholder Engagement
Management Stakeholders

2 24 10 12 1
 4

PROJECT
STAKEHOLDER
MANAGEMENT

Project Stakeholder Management includes the processes required to

identify the people, groups, or organizations that could impact or be
impacted by the project, to analyze stakeholder expectations and their
impact on the project, and to develop appropriate management
strategies for effectively engaging stakeholders in project decisions and
execution.
 4
Key concepts for Project Stakeholder Management

TAILORING CONSIDERATIONS
 Stakeholder diversity.
 Complexity of stakeholder relationships.
 Communication technology.
$
Initiation Planning
$
Executing Monitor & Control
 414

13.1 Identify Stakeholders

Input Tools & Techniques Outputs

1. Project charter 1. Stakeholder register

1. Expert judgment
2. Business documents 2. Change requests
2. Data gathering
• Business case 3. Project management plan
• Questionnaires and surveys
• Benefits management plan updates
• Brainstorming
3. Project management plan • Requirements management plan
3. Data analysis
•Communications management • Communications management plan
• Stakeholder analysis
plan • Risk management plan
• Document analysis
• Stakeholder engagement plan • Stakeholder engagement plan
4. Data representation
4. Project documents .4 Project documents updates
• Stakeholder mapping/
• Change log • Assumption log
representation
• Issue log • Issue log
.5 Meetings
• Requirements documentation • Risk register
5. Agreements
6. EEF
7. OPA
 415

13.1 Identify Stakeholders Input

01 PROJECT CHARTER

02 BUSINESS DOCUMENTS
• Business case.
• Benefits management plan.

03 PROJECT MANAGEMENT PLAN

• Communications management plan.
• Stakeholder engagement plan.

04 PROJECT DOCUMENTS
• Change log
• Issue log
• Requirements documentation

05
AGREEMENTS
06 ENTERPRISE ENVIRONMENTAL FACTORS
07 ORGANIZATIONAL PROCESS ASSETS
 416

13.1 Identify Stakeholders Tools & Techniques

01
Expert judgment.

02 DATA GATHERING.

 Questionnaires and surveys. Can include one-on-one, reviews,

focus group sessions, or other mass information collectiontechniques.

 Brainstorming. used to identify stakeholders can include both

brainstorming and brain writing.
 Brainstorming. A general data-gathering and creativity technique
that elicits input from groups such as team members or subjectmatter
experts.
 Brain writing. A refinement of brainstorming that allows individual
participants time to consider the question(s) individually before the group
creativity session is held. The information can be gathered in face-to-face
groups or using virtual environments supported by technology.
 13.1 Identify Stakeholders Tools & Techniques

03 DATA ANALYSIS
 Stakeholder analysis.
It results in a list of stakeholders and relevant information such as their positions in the organization,
roles on the project, “stakes,” expectations, attitudes (their levels of support for the project), and their
interest in information about the project.
 Interest.
 Rights
• Ownership.
• Knowledge.
• Contribution.

Document analysis. Assessing the available project documentation and lessons

learned from previous projects to identify stakeholders and other supportinginformation.
 418

13.1 Identify Stakeholders Tools & Techniques

04 DATA REPRESENTATION
 Stakeholder mapping/ representation.
A method of categorizing stakeholders using various methods.to assists the team in building
relationships with the identified project stakeholders.
Include:

1. Power/interest grid, power/influence grid, or impact/influence grid.

 Group stakeholders according to their level of authority (power),
level of concern about the project’s outcomes (interest),
ability to influence the outcomes of the project (influence),
or ability to cause changes to the project’s planning or execution.
2. Stakeholder cube.
 This is a refinement of the grid models previously mentioned.
3. Salience model.
 Describes classes of stakeholders based on assessments of their power ,influence, urgency
 The salience model is useful for large complex communities of stakeholders or where there are
complex networks of relationships within the community.
 419

13.1 Identify Stakeholders Tools & Techniques

 420

13.1 Identify Stakeholders Tools & Techniques

4. Directions of influence.
Classifies stakeholders according to their influence on the work of the project or theproject
team itself. As the following :
 Upward: senior management of the performing organization or customer organization,
sponsor, and steering committee.
 Downward: the team or specialists contributing knowledge or skills in a temporary capacity,
 Outward: stakeholder groups and their representatives outside the project team, suchas
suppliers, government departments, the public, end-users, and regulators.
 Sideward: the peers of the project manager, such as other project managers or middle
managers who are in competition for scarce project resources or who collaboratewith the
project manager in sharing resources or information.
5. Prioritization.
necessary for projects with a large number of stakeholders, where the membership of the
stakeholder community is changing frequently, or when the relationships between stakeholders
and the project team or within the stakeholder community are complex.

05 MEETINGS
 421

13.1 Identify Stakeholders Output

01 STAKEHOLDER REGISTER
This document contains information about identified stakeholders
• Identification information. Name, organizational position, location and contact details,
and role on the project.
• Assessment information. Major requirements, expectations, potential for influencing
project outcomes, and the phase of the project life cycle where the stakeholder has the
most influence or impact.
• Stakeholder classification. Internal/external, impact/influence/power/interest,
upward/downward/outward/ sideward, or any other classification model chosen by the
project manager.

02 CHANGE REQUESTS
 422

13.1 Identify Stakeholders Output

03 PROJECT MANAGEMENT PLAN UPDATES

 Requirements management plan.

 Communications management plan.
 Risk management plan.
 Stakeholder engagement plan.

04 PROJECT DOCUMENTS UPDATES

 Assumption log.
 Issue log.
 Risk register.
 423

13.2 Plan Stakeholder Engagement

Tools & Techniques Outputs

Inputs

1. Project charter 1. Expert judgment .1 Stakeholder engagement plan

2. Project management plan 2. Data gathering
• Resource management plan • Benchmarking
• Communications management plan 3. Data analysis
• Risk management plan •Assumption and constraint
3. Project documents analysis
• Assumption log •Root cause analysis
• Change log 4. Decision making
• Issue log • Prioritization/ranking
• Project schedule 5. Data representation
• Risk register • Mind mapping
• Stakeholder register • Stakeholder engagement
4. Agreements assessment matrix
5. EEFs 6. Meetings
6. OPA
 424

13.2 Plan Stakeholder Engagement Input

01 PROJECT CHARTER

02
PROJECT MANAGEMENT PLAN
• Resource management plan
• Communications management plan
• Risk management plan
03 Project documents
• Assumption log
• Change log
• Issue log
• Project schedule
• Risk register
• Stakeholder register

04 ENTERPRISE ENVIRONMENTAL FACTORS

04 ORGANIZATIONAL PROCESS ASSETS
 425

13.2 Plan Stakeholder Engagement Input

04 AGREEMENTS

05
ENTERPRISE ENVIRONMENTAL FACTORS

06
ORGANIZATIONAL PROCESS ASSETS
 426

13.2 Plan Stakeholder Engagement Tools & Techniques

01 Expert judgment

02 DATA GATHERING
Benchmarking. The results of stakeholder analysis are compared with information from
other organizations or other projects that are
considered to be world class.

03 DATA ANALYSIS
 Assumption and constraint analysis : Analysis of current assumptions and constraints may
be conducted in order to tailor appropriate engagement strategies.
 Root cause analysis : identifies underlying reasons for the level of support of project
stakeholders in order to select the appropriate strategy to improve their level of
engagement.

04 DECISION MAKING 33
 Prioritization/Ranking techniques : Stakeholder requirements need to be prioritized and %
ranked, as do the stakeholders themselves. Stakeholders with the most interest and the
highest influence are often prioritized at the top of the list. 95
%
 427

13.2 Plan Stakeholder Engagement Tools & Techniques

05 DATA REPRESENTATION
 Mind mapping
 Stakeholder engagement assessment matrix. supports
comparison between the current engagement levels of stakeholders
and the desired engagement levels required for successful project delivery.

The engagement level of stakeholders can be classified as follows:

Unaware. Unaware of the project and potential impacts.
Resistant. Aware of the project and potential impacts but resistant to any change s
that may occur as a result of the work or outcomes of the project. These
stakeholders will be unsupportive of the work or outcomes of the project.
Neutral. Aware of the project, but neither supportive nor unsupportive.
Supportive. Aware of the project and potential impacts and supportive of the
work and its outcomes.
Leading. Aware of the project and potential impacts and actively engaged in
ensuring that the project is a success.
 428

13.2 Plan Stakeholder Engagement Tools & Techniques

06 MEETINGS
 4
13.2 Plan Stakeholder Engagement Output 1

01 STAKEHOLDER ENGAGEMENT PLAN

 A component of the project management plan that identifies the strategies
and actions required to promote productive involvement of stakeholders in
decision making and execution.

 It can be formal or informal and highly detailed or broadly framed, based on

the needs of the project and the expectations of stakeholders.

 The stakeholder engagement plan may include but is not limited to specific
strategies or approaches for engaging with individuals or groups of
stakeholders.
 430

13.3 MANAGE STAKEHOLDER ENGAGEMENT

Inputs Tools & Techniques Outputs

1. Project management plan 1. Expert judgment 1. Change requests

•Communications 2. Communication skills 2. Project management plan updates
management plan • Feedback •Communications management
3. Interpersonal and team skills plan
•Risk management plan
•Stakeholder engagement plan • Conflict management • Stakeholder engagement plan
• Cultural awareness 3. Project documents updates
•Change management plan
• Negotiation • Change log
2. Project documents
• Observation/conversation • Issue log
• Change log
• Political awareness • Lessons learned register
• Issue log
4. Ground rules • Stakeholder register
• Lessons learned register
5. Meetings
• Stakeholder register
3. EEFs
4. OPA
 431

13.3 Manage Stakeholder Engagement Input

01 PROJECT MANAGEMENT PLAN
 Communications management plan.
 Risk management plan.
 Stakeholder engagement plan.
 Change management plan.
02 PROJECT DOCUMENTS
 Change log.
 Issue log.
 Lessons learned register.
 Stakeholder register.

03 ENTERPRISE ENVIRONMENTAL FACTORS (EEFs).

04 ORGANIZATIONAL PROCESS ASSETS (OPA).

 432

13.3 Manage Stakeholder Engagement Tools & Techniques 1

01
EXPERT JUDGMENT
02 COMMUNICATION SKILLS
 The methods of communication identified for each stakeholder in the communications
management plan are applied during stakeholder engagement management.
 The project management team uses feedback to assist in understanding stakeholder
reaction to the various project management activities and key decisions.
 Feedback may be collected in the following ways:
 Conversations; both formal and informal.
 Issue identification and discussion.
 Meetings.
 Progress reporting.
 Surveys.
 433

13.3 Manage Stakeholder Engagement Tools & Techniques 1

03
INTERPERSONAL AND TEAM SKILLS
 Conflict management. The project manager should ensure that conflicts are resolved in a timely
manner.
 Cultural awareness. is used to help the project manager and team to communicate effectively by
considering cultural differences and the requirements of stakeholders.
 Negotiation. is used to achieve support or agreement that supports the work of the project or its
outcomes and to resolve conflicts within the team or with other stakeholders.
 Observation/conversation. is used to stay in touch with he work and attitudes of project team
members and other stakeholders.
 Political awareness. is achieved through understanding the power relationships 33
%
within and around the project.
95
%
 434

13.3 Manage Stakeholder Engagement Tools & Techniques

04
GROUND RULES
Defined in the team charter set the expected behavior for project
team members, as well as other stakeholders, with regard to
stakeholder engagement.

05
MEETINGS
 4
13.3 Manage Stakeholder Engagement Output

01 CHANGE REQUESTS

02 PROJECT MANAGEMENT PLAN UPDATES

 Communications management plan.
 Stakeholder engagement plan.

03 PROJECT DOCUMENTS UPDATES

 Change log.
 Issue log.
 Lessons learned register
 Stakeholder register.
 436
13.4 MONITOR STAKEHOLDER ENGAGEMENT

Inputs Tools & Techniques Outputs

1. Project management plan 1. Data analysis 1.Work performance information

•Resource management plan • Alternatives analysis
• Root cause analysis 2. Change requests
•Communications
• Stakeholder analysis 3.Project management plan
management plan 2. Decision making
•Stakeholder engagement • Multicriteria decision analysis updates
plan • Voting •Resource management plan
2. Project documents 3. Data representation
•Stakeholder engagement •Communications management
• Issue log assessment matrix plan
• Lessons learned register 4. Communication skills
• Project communications • Feedback •Stakeholder engagement plan
• Risk register • Presentations 4. Project documents updates
5. Interpersonal and team skills
• Stakeholder register • Issue log
• Active listening
3. Work performance data • Cultural awareness • Lessons learned register
4. EEFs • Leadership
• Networking • Risk register
5. OPA
• Political awareness • Stakeholder register
6. Meetings
 437

13.4 MONITOR STAKEHOLDER ENGAGEMENT Input

01 Project management plan

 Resource management plan.
 Communications management plan.
 Stakeholder engagement plan.

02 Project documents
 Issue log.
 Lessons learned register.
 Project communications.
 Risk register.
 Stakeholder register.
03 WORK PERFORMANCE DATA•

04 ENTERPRISE ENVIRONMENTAL FACTORS•

05 ORGANIZATIONAL PROCESS ASSETS

 438

13.4 MONITOR STAKEHOLDER ENGAGEMENT Tools & Techniques 1

01 DATA ANALYSIS
• Alternatives analysis.
• Root cause analysis.
• Stakeholder analysis.

02
DECISION MAKING
• Multicriteria decision analysis.
• Voting.

03
DATA REPRESENTATION
• Stakeholder Engagement Assessment Matrix.
 439

13.4 MONITOR STAKEHOLDER ENGAGEMENT Tools & Techniques 2

04 COMMUNICATION SKILLS
• Feedback. is used to ensure that the information to stakeholders is received and understood.
• Presentations. provide clear information to stakeholders.

INTERPERSONAL AND TEAM SKILLS

05 • Active listening. is used to reduce misunderstandings and other miscommunication.
• Cultural awareness. Cultural awareness and cultural sensitivity help the project manager to plan
communications based on the cultural differences and requirements of stakeholders and team
members.
• Leadership. Successful stakeholder engagement requires strong leadership skills to communicate
the vision and inspire stakeholders to support the work and outcomes of the project.
• Networking. ensures access to information about levels of engagement of stakeholders.
• Political awareness. is used to understand the strategies of the organization, understand who
wields power and influence in this arena, and to develop an ability to communicate with these
stakeholders.

MEETINGS

06
 440

13.4 MONITOR STAKEHOLDER ENGAGEMENT Output

01
WORK PERFORMANCE INFORMATION

02 CHANGE REQUESTS

03 PROJECT MANAGEMENT PLAN UPDATES

• Resource management plan.
• Communications management plan.
• Stakeholder engagement plan.

04 PROJECT DOCUMENTS UPDATES HAPPY

• Issue log. CUSTOMER
• Lessons learned register.
• Risk register.
• Stakeholder register.
Project Management Professional
(Thanks)

Presented by:

Dr. Ahmed Hassan

PMO Director, MCIT
Certified Project Managers Trainer