For more information please call us on
011-4-66-97-08/10/11 or
011-5-54-44-46/48
Commercial Bank of Ethiopia
Internet Banking Service
First time Registration User Guide
Commercial Bank of Ethiopia is pleased to provide you with Internet Banking services that
offer you with modern banking services such as viewing account balance, creating payment
requests, transferring funds in a simple and efficient manner, etc. Below are the steps to be
followed for the first time registration:
Requirement for Internet Banking Services:
Having Account In CBE
Applying for the service
Security pocket Token given by the bank.
User ID given by the bank
Once you receive security Pocket from the bank, you need to make first time registration,
using the following procedure.
Step 1: First Time User Registration
To begin working with Commercial Bank of Ethiopia Internet Banking service please
open any web browser and type https://www.cbeib.com.et or just go to the banks
official site (http://www.combaneth.et) and click on the internet banking icon
then login home page will display as below :-
To start first time registration click “New customer, please click here” link and you
will find Registration Menu. And click on I agree for the deal on Term and
conditions of Internet Banking. The Registration menu will display with the following user
authentication information Boxes and please fill the required fields carefully and
actively to register first time.
User Id
User Id given by the bank (All are in capital letters).
Device serial number
Serial number at the back side of the security pocket token.
Please Enter Memorable word
Use the same as your User Id (All are in capital letters).
Please create your own online banking Password
Use combination of number & character to strength confidentiality.
minimum 6 digits.
Finally, please confirm your online banking Password
Retype the password for confirmation.
Register
Click on Register button after you fill all the fields above correctly,
you will get a message “You are successfully registered.” Then click
on Home Page link.
Step 2: Pocket Token Usage
A pocket token is a physical device that an authorized user of computer services is given to
ease authentication. Pocket tokens are used to prove one's identity electronically (as in the
case of a customer trying to access their bank account).The token is used in addition to or in
place of a password to prove that the customer is who they claim to be. The token acts like
an electronic key to access something. The token include small keypads to allow entry of
a PIN or a simple button to start a generating routine with some display capability to show a
generated key number.
31449023 One time password
(OTP)
Menu button
Ok/Power button
How to Generate One Time Password (OTP)----- do the steps below:-
Power on the token (press power button) , it request you to enter PIN (four digit
number).
If you are using your token for the first time, give the default PIN 1254, otherwise enter
the correct PIN and press ‘OK’ from the keypad ( ), the token generate an OTP(eight
digit number) and shown to you on the screen. Then you can use this OTP to login to the
Internet Banking application and to process fund transfer.
How to Change PIN ----- do the steps below:-
Power on the token (press power button) , it request you to enter PIN.
If you are using your token for the first time, give the default PIN 1254, otherwise enter
the correct PIN and press ‘OK’ from the keypad ( ).Ignore the OTP shown on the
screen.
Press ‘Menu ‘button ( )from the keypad. You will see “CHANGE PIN”on the
screen.
Press ‘OK’from the keypad, the system will ask you to enter a NEW PIN.
Enter the NEW PIN and press ‘OK’ from the keypad, the system will ask you to
confirm or enter the new PIN again.
Enter the NEW PIN again and press ‘OK’. If correctly done, you will see
“COMPLETE” message, otherwise “ERROR” on the screen. If ERROR, do the steps
correctly again.
Note: Don’t enter incorrect PIN for fun or some other things. Entering incorrect PIN five times consecutively will lock
the token. If your token locked, please consult the nearby CBE branches.
