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Reservation Skills Assessment

The document provides a rubric for evaluating learners on their phone skills when taking table reservations. It lists 6 key skills that should be demonstrated including answering the phone promptly, accurately answering inquiries, asking pertinent questions to complete the reservation details, accurately recording the reservation data, repeating and confirming the reservation details with the caller, and providing additional food service information when necessary. Learners will be rated and scored based on demonstrating these skills with confidence.

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Kristel Acordon
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262 views1 page

Reservation Skills Assessment

The document provides a rubric for evaluating learners on their phone skills when taking table reservations. It lists 6 key skills that should be demonstrated including answering the phone promptly, accurately answering inquiries, asking pertinent questions to complete the reservation details, accurately recording the reservation data, repeating and confirming the reservation details with the caller, and providing additional food service information when necessary. Learners will be rated and scored based on demonstrating these skills with confidence.

Uploaded by

Kristel Acordon
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Group No _______________

Taking Table Reservations

1.The phone answred promptly and with appropriate greetings.

2. Inquiries are properly answered with clarity and accuracy.

3.Pertinent questions are asked to complete the details of the reservations.

4. Reservation data are accirately recorded based on the establishment’s standard

5.Details of the reservations are repeated and confirmed with the party making the reservation.

6. Additional information about the food service is provided when necessary.

Performance od the learners will be rated using this rubrics:

Descriprion Score Total


Demonstrate
outstanding
communication skills in
taking phone calls when
taking reservations and
observe all the 6 skills
with much confidence
Demonstrate very good
communication skills in
taking reservation and
observe 4 to 5 skills
with confidence.
Demonstrate good
communication skills in
taking reservation and
observe 3 skills with
confidence.
Demonstrate poor
communication skills in
taking reservation and
observe 1-2 skills with
confidence
Did not demonstrate
any skills in taking
reservation.

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