HOME CARE GUIDEBOOK

for mild COVID-19

STAY
AT HOME
TABLE OF CONTENTS

1 Categories of COVID-19

2 COVID-19 – Delta Variant

3-5 Home Isolation

6 Home Quarantine

7 Warning Signs to Watch Out For

8 Happy Hypoxia

9 What is a Pulse Oximeter & Oxygen Concentrator?

10-12 General Coping Tips

13&14 Tips to Improve Breathing

15&16 Basic Infection Control & Preventive Measures

 17&18 Tips for Caregivers & Caring for Yourself

19&20 Post-COVID-19

21 Supporting You Through Home Care

22 Traditional & Complementary Medicine in COVID-19

23 COVID-19 Vaccination – Care After Vaccination

24 Useful Numbers

IMPORTANT NOTE:
Please refer to your MySejahtera application on your phone for:
• Performing self-assessment on you and your family members’ health status
• Monitoring the COVID-19 outbreak in the country
• Assistance in getting treatment if you are infected with COVID-19
• Locating nearest hospitals and clinics for COVID-19 screening and treatment
1

CATEGORIES OF COVID-19
According to the Ministry of Health, there are 5 categories of COVID-19
infections:

CATEGORY 1 (CAT 1) Asymptomatic

CATEGORY 2 (CAT 2) Symptomatic without pneumonia.

This includes fever, nasal congestion, sore throat,
cough, lethargy, loss of smell or taste, vomiting,
and diarrhoea.

CATEGORY 3 (CAT 3) Symptomatic with pneumonia, not requiring

oxygen support.

CATEGORY 4 (CAT 4) Pneumonia requiring oxygen support.

May have “happy hypoxia” phenomenon.

CATEGORY 5 (CAT 5) Multiorgan failure.

May need ICU admission for ventilatory support,
dialysis etc.

*“HAPPY HYPOXIA” PHENOMENON: A condition where patients have blood

oxygen levels below 94%, but are not breathless.

REMARK: Disease progression from CAT 1 to 5 is possible, especially among

high-risk groups. Close monitoring is necessary. Refer to Warning Signs on
page 7.
 2

COVID-19 - DELTA VARIANT

Genetic variants of SARS-CoV-2 have been emerging and circulating
around the world throughout the COVID-19 pandemic. The Delta, a
name for B.1.617.2, is a highly contagious strain first identified in India
back in December 2020.

YES YES
Is it more transmissible? Are we concerned?
The World Health Organization • A s older age groups get
(WHO) has called this highly vaccinated, those who are
contagious variant of the virus younger and unvaccinated
“the fastest and fittest”. individuals will be at higher risk
of getting COVID-19. A recent
study from the United Kingdom
YES showed that children and
Do the vaccines adults under 50 were 2.5 times
work against it? more likely to become infected
with Delta.
The vaccines still work well at
preventing severe COVID-19
• Unvaccinated individuals are
and death. Breakthrough
at high risk of poor outcomes,
cases do however occur.
and large spikes in cases will
burden our healthcare system.

NO • As long as a large number of

Are we surprised? people across the world are
• Viruses mutate by nature. unvaccinated, new strains of
There will be more to come. the virus will continue to
develop and cause problems.
• As the Delta variant is currently
the most prominent strain
of COVID-19, the Lambda
variant out of South To protect yourself from !
America is also emerging. Delta or other variants,
please get your full
vaccination. Full compliance
to public health measures,
3Cs and 3Ws are of
paramount importance.
3

HOME ISOLATION
COVID-19 patients can only be monitored at home if they
• are able to abide by home isolation guidelines;
• have telephone access and are contactable at all times;
• not living with other house occupants who are immunosuppressed;
• have a suitable caregiver at home;
• have personal transportation to and from the hospital in case of emergency; and
• prohibit visitors from entering their homes

Home Isolation Tips for Category 1 and Category 2 (Mild) Confirmed

COVID-19 Cases

01 STAY HOME
Remain indoors and request help
from household members, friends, or
delivery services to perform errands.

02 ISOLATE YOURSELF
Stay in a separate room, preferably
with an attached bathroom. Avoid
physical interaction with other
household members, and strictly no
visitors.

03 RESTRICT MOVEMENT
Limit movement around the house
and avoid shared spaces like
kitchens, toilets, and sitting areas as
much as possible.

04 MASK UP
Wear a 3-ply mask at all times when
you leave your room or when physical
distance cannot be maintained.
 4

HOME ISOLATION (CONT’D)

05 CLOSED CIRCLE
Limit the number of caregivers to only one person, preferably someone
with no underlying health conditions. The caregiver should also avoid
physical contact with you. It is advisable to leave any food or item outside
the room door.

06 DON’T SHARE
Use separate eating utensils, crockery, toiletry, and bedding unshared with
other household members. Wash utensils or crockery with warm water and
soap. Dry them in a separate area.

07 MAINTAIN HYGIENE
Clean and disinfect frequently touched surfaces several times daily.

08 DISCARD WASTE
Pack waste in tightly sealed garbage
bags and dispose of it immediately.

09 UPDATE MYSEJAHTERA
Report health status daily via the
MySejahtera app and attend to phone
calls by healthcare provider.

10 MONITOR YOURSELF
Stay updated about your current health
state by committing to a daily
self-monitoring checklist via the Home
Assessment Tool (refer page 6).
5

HOME ISOLATION (CONT’D)

‘Home Assessment Tool’ for Adults with Positive COVID-19
Please ( √ ) if you experience any of the symptoms below.
DAY DAY DAY DAY DAY DAY DAY DAY DAY DAY
SYMPTOMS 1 2 3 4 5 6 7 8 9 10 NOTES

Sore throat / runny nose

Cough

*Fever

*Shortness of breath (SOB)

Loss of taste

Loss of smell

Diarrhoea

Nausea and/or vomiting

Lethargy

Myalgia

Able to carry out daily activities

*Chest pain

*Unable to tolerate orally / food / drinks

*Worsening of lethargy
eg: struggling to get out of bed

*Unable to ambulate without assistance

*Worsening or persistent symptoms

such as cough, nausea, vomiting
or diarrhoea
*Reduced level of consciousness

*Reduced urine output in the

last 24 hours

NOTE:
i) *RED FLAGS - If present, this indicates a MODERATE CAT 2. You ii) You are not required to fill out this form if self-monitoring of
are advised to inform your nearest PKD to seek further health status has been done through the MySejahtera
assessment at CAC or the nearest hospital. application.
 6

HOME QUARANTINE
You need to be quarantined if you have been in close contact with a confirmed
COVID-19 case as per following conditions:
• Healthcare-associated exposure without appropriate PPE (including
providing direct care to COVID-19 patients, working with healthcare workers
infected with COVID-19, visiting patients, or staying in the same close
environment of a COVID-19 patient)
• Working together in proximity, sharing the same room or space with a
COVID-19 patient
• Travelling together with a COVID-19 patient in any kind of conveyance
• Living in the same household as a COVID-19 patient

WHAT TO DO

Get tested for

COVID-19 at
1 If your result is tested 2
negative, continue isolating
screening hospitals for the full 14 days. Day 1
or health centres. starts at your last exposure.

Stay away from people you live with,

especially those who are in the
4 Update your
status on
3
high-risk groups e.g., elderly, children. MySejahtera.

Monitor
for
5 6
Watch out for fever,
cough, shortness of
If symptoms arise,
get tested immediately
7
symptoms. breath, or other again. Otherwise, test on
symptoms of Day 13 of your 14-day
COVID-19. quarantine period.

AFTER QUARANTINE
• Continue to watch out for symptoms
• If you have symptoms, immediately self-isolate and get tested for COVID-19
7

WARNING SIGNS TO WATCH OUT FOR

Knowing the warning signs can help you take the right steps if you or a
household member develop any serious symptoms. Here are what to look out
for, and when to get help:

Purple-blue lips
Breathing difficulty
or fingers (Cyanosis)

Oxygen saturation Pain or tightness

of <95% in the chest

New confusion or Lethargy and

drowsiness difficulty to stand up

Frequent vomiting Reduced urine output

and diarrhoea

Unable to tolerate Worsening of

food orally fever or cough

If you or someone you know develop any of the above, seek immediate
medical treatment.

NOTE: This list is not all possible symptoms. Please call your medical provider for any other
symptoms that are severe or concerning to you.
 8

HAPPY HYPOXIA
The ongoing COVID-19 pandemic
holds many mysteries. Among the
more baffling has been the
frequency of happy hypoxia – or the
proper medical term, silent hypoxia.

WHAT is hypoxia, exactly?

Hypoxia is defined as “a
decrease in the partial
pressure of oxygen in the
blood.”
As blood oxygen levels
begin to reduce, a person
WHEN is it appropriate to seek
may experience shortness medical care?
of breath. If blood oxygen
Seek medical attention if
levels continue to fall, the
your blood oxygen levels
organs may shut down,
drop below 94%.
and the issue becomes
life-threatening.
HOW to detect Happy Hypoxia?
A pulse oximeter can be
WHY is it called "happy" hypoxia? used at home to monitor
“Happy hypoxia” - blood oxygen levels
a term used when people regularly, to indicate the
are symptom-free and need for prompt medical
unaware that they are care, and most
deprived of oxygen. importantly, to detect
Therefore, showing up to happy hypoxia cases.
the hospital in much worse
health than they realise.

WHO is at high risk?

Anyone infected with
COVID-19.
9

PULSE OXIMETER AND

OXYGEN CONCENTRATOR

What is a pulse oximeter?

A pulse oximeter is an electronic
device that measures your oxygen
level and heart rate. This clip-on
monitor can be attached to your
fingertips or toes and uses beams of
light to detect blood oxygen saturation.

What is an
oxygen concentrator?
This medical device takes in air from
the atmosphere, filters out nitrogen
and then delivers pure medical-grade
oxygen to users. The process provides
a higher amount of oxygen needed for
oxygen therapy. This is suitable for
individuals who require supplemental
oxygen due to respiratory issues.

NOTE: You should not use an oxygen

concentrator at home unless it has
been prescribed by a health care
provider. Excessive oxygen can lead
to harmful effects.
 10

GENERAL COPING TIPS DURING ISOLATION

OR QUARANTINE

CHECKLIST
Disposable tissues, antibacterial Support system, e.g.
wipes, and sanitisers friends or relatives
to drop off groceries
First aid kit with a or supplies
thermometer and
paracetamol (to reduce fever) Healthy snacks

Sufficient prescription and

non-prescription medication
to last for 2 weeks

If you have symptoms, take medications to relieve them, such as:

FEVER
Take Paracetamol 1000mg every 6 hours, not exceeding 4 times per day.

RUNNY NOSE
Take antihistamine whenever necessary, but cannot be more
frequent than 3x/day. You may also try nasal decongestion sprays.

SORE THROAT
Use Thymol or Difflam gargle 15ml 3x/day and you may try
taking lozenges or gargling with salt water.

COUGH
Take cough syrup as per needed, but not more than 3 times a day.

Continue taking your own medications as prescribed. Taking supplements is

not contraindicated.

Antibiotics are not required for COVID-19 as it is not a bacterial infection.

11

GENERAL COPING TIPS DURING ISOLATION

OR QUARANTINE (CONT’D)
Ways to keep healthy:

A good nutrition is crucial especially when the immune system might need to
fight back. Tips to stay healthy through food:
• Limit salt, sugar, and fat intake.
• Stay well hydrated by drinking water instead of sugar-sweetened beverages.
• Avoid drinking large amounts of strong coffee or tea, and especially
caffeinated soft drinks and energy drinks. These may lead to dehydration
and can negatively impact your sleeping patterns.
• Avoid alcohol or reduce your alcohol consumption. Alcohol affects your
mental state, thus making you more vulnerable to falls or injuries. It is also
known to increase symptoms of depression, anxiety, and fear, which can
intensify during isolation and self-quarantine.

For optimal health, it is also important to remain physically active. Here are
some tips and examples of home-based exercises that require no special
equipment and can be done with limited space:

Follow an online Walk. Stand up.

exercise class. If you have a call, Stand up whenever
Take advantage of stand, or walk possible. Aim to
the wealth of online around your home interrupt sitting and
exercise classes. Do or room while you reclining time every
start off slow and be speak, instead of 30 minutes.
aware of your own sitting down.
limitations.

Relax. Activities.
Close your eyes, relax Don’t rely heavily on the
your body, and television and
concentrate on your technology. Instead,
breath. Remain in this engage in new hobbies,
position for 5–10 minutes, e.g. crafting, drawing
to clear your mind. and reading.
 12

GENERAL COPING TIPS DURING ISOLATION

OR QUARANTINE (CONT’D)
Ways to keep healthy (Cont’d):

Along with the physical health effects of COVID-19, home isolation or

quarantine can take a toll on our mental health. Here are a few pointers that
can help you:

Reframe “I am stuck inside” to “I can finally focus on my

home and myself”.
This is your chance to slow down and focus on yourself. Set your
sights on long-avoided tasks, reorganise, or create something
you’ve always wanted to.

Avoid obsessing over endless COVID-19 coverage.

Don’t over-research the pandemic. Access only credible websites
(moh.gov.my, jkjav twitter, who.int, cdc.gov) for a limited amount of
time each day.

A chaotic home can lead to a chaotic mind.

With all the uncertainty happening outside your home, keep the
inside organised and clean. For example, try not to eat in bed or
work on the sofa- just as before, eat at a table and work at your desk.

Talk to family and friends.

It is good to have people to talk to, even through video calls,
especially when you are cooped up alone in a house or room. This
would lessen the feeling of loneliness and help curb anxiety.
13

TIPS TO IMPROVE BREATHING

Whether you are a current COVID-19 patient or in the process of
recovering, these breathing exercises will improve lung capacity
and restore diaphragm function. These series of exercises can be
done at home as a daily routine to aid in recovery:

STOMACH BREATHING (PRONE POSITION)

In the prone position, more space is created for the
lungs to expand, thereby increasing oxygenation.
STEP 1. Begin by finding a comfortable flat surface
such as a bed or a couch.
STEP 2. Lay flat on your stomach with your head
resting on your hands.
STEP 3. Simply breathe in and out for 10 minutes,
focusing on taking slightly deeper breaths
than normal.

DIAPHRAGMATIC BREATHING (BELLY BREATHING)

The goal of this exercise is to slow your breathing
rate and decrease your oxygen demand. You can do
this exercise while sitting or lying down.
STEP 1. Relax your face, jaw, and shoulder muscles.
STEP 2. Rest the tip of your tongue behind your top
front teeth.
STEP 3. Straighten your back and close your eyes.
STEP 4. Place one hand on your chest and the other
on your stomach, below your ribcage.
STEP 5. Breathe in deeply through your nose,
feeling the chest and rib expand. Your
stomach should expand outward against
your hand.
STEP 6. Focus on tightening your stomach muscles
then let them fall inward as you exhale.
STEP 7. Breathe slowly and deeply in this manner 9
to 10 times.
 14

TIPS TO IMPROVE BREATHING

PURSED LIP BREATHING
This method of breathing gets more oxygen into your
lungs than regular breathing can. It keeps your
airways open longer by reducing the number of
breaths you take per minute:
STEP 1. Relax in a seated position with your neck
and shoulder muscles unclenched.
STEP 2. Inhale slowly through your nose for 3-4
seconds with your mouth closed (Nostrils
warm and humidity the air before it reaches
the lungs – breathing in through your mouth
does not accomplish this).
STEP 3. Purse your lips as if you were going to
whistle, then slowly exhale through your
pursed lips.
STEP 4. Try to exhale for a longer number of counts
than you inhaled.
STEP 5. Repeat several times.

IMPORTANT NOTE:
Always consult a doctor to ensure your physical limitations aren’t pushed to
the extreme.
15

BASIC INFECTION CONTROL &

PREVENTIVE MEASURES
Home disinfection during home isolation

Bathroom used by a COVID-19

1 Each disinfectant
positive household member
must be cleaned and 4 solution mixture
should be used once
disinfected at least once daily, only.
at the end of the day. If sharing
a bathroom, clean frequently Disinfectant solution
touched surfaces,
e.g. doorknob, taps 5 should not include
other ingredients to
and other areas prevent chemical reaction.
after each use.
Wash hands before and
6 after handling disinfecting
process.
Proper cleaning protocol starts
with the usage of regular cleaning
solution and rinsing, followed by
disinfecting solution which
contains 0.1% sodium
hypochlorite.
2 If you are disinfecting a
7
positive COVID-19 household
member’s room, please
Preparation of disinfectant ensure you are using Personal
solution for surface cleaning are Protective Equipment (PPE),
as follows: which includes face shield,
a. 5 tablespoons of 5% diluted face mask, disposable plastic
sodium hypochlorite mixed apron, disposable gloves, and
with 3.8l of water, or boots. Wash your
b. 4 teaspoons of 5% diluted hands again after the
sodium hypochlorite mixed removal of PPE.
with 0.95l of water, or
c. 1 part of 5% diluted sodium
hypochlorite mixed with 49
parts of water
PLEASE DISCARD

3
AND DO NOT REUSE
THE PPE ITEMS
8
 16

BASIC INFECTION CONTROL &

PREVENTIVE MEASURES (CONT’D)
Hand Hygiene
Wash your hands with soap and water regularly OR use hand sanitiser
(if hands are not visibly soiled).

When to wash your hands?

• After coughing or sneezing • After toilet use
• When caring for the sick • When hands are visibly dirty
• Before, during and after you • After handling animals
prepare food or animal waste
• Before eating • After handling garbage

Proper hand washing steps

Scrub your
hands for
at least 20
seconds

Respiratory Hygiene
• Cover your mouth and nose
with a tissue when you
cough or sneeze OR Cough
or sneeze into your elbow.
• Turn away from others when
sneezing or coughing.
• Throw the used tissue into a
closed waste bin and
perform hand hygiene.
17

TIPS FOR CAREGIVERS

Caring for a COVID-19 patient at home
If you are caring for someone with COVID-19 at home or in a non-healthcare
setting, follow this advice to protect yourself and others.
This information should also be followed when caring for people who do not have
symptoms.

NOTE: Older adults and people of any age with serious underlying medical conditions are at higher risk
for developing more severe illness from COVID-19. People at higher risk of severe illness should call
their doctor as soon as symptoms develop.

• If the patient is independent, avoid any physical

contact with the patient.
• Help them with their meals, groceries, filling
prescriptions, and getting other essentials. Consider
having the items delivered through a delivery service,
if possible.
• If the patient is elderly or dependent, always maintain
a strict SOP when handling them.
• Ensure that both you and the patient are wearing a
disposable 3-ply mask. Do not touch the outer layer
of the mask or your face and discard the mask
immediately after tending to the patient.
• Frequently clean hands with soap and water or a
hand sanitiser.
• Disinfect surfaces.
• Clean their utensils with warm water and soap. Dry
them separately.
• Watch for warning signs (refer to page 8).
• Take care of their pet(s), and limit contact between
the person who is sick and their pet(s) when possible.

Call a doctor if the person keeps getting sicker. For medical emergencies,
call the Sunway 24-hour Telemedicine Command Centre at +603-7491 9191
or WhatsApp +6019-388 3281.
 18

TIPS FOR CAREGIVERS (CONT’D)

Caring for yourself
Caregiver should practise self-care to avoid burnout.
• Delegate a few caregiving responsibilities to allow some time for yourself.
• Maintain your regular routine of healthy eating, sleeping and exercising.
• Keep in touch with your social circle, be it extended family members, friends,
or colleagues. This can be done safely through phone calls or social media apps.

Protect yourself
• Masks are recommended for people with COVID-19 at home and to protect
those providing direct care to them.
• If you are at risk of more severe disease or outcomes, you should not care for
someone with COVID-19 (if possible).
• Frequently monitor your health for COVID-19 symptoms while caring for the
person who is sick.
19

POST COVID

What is it? When does it happen?

Some people continue to Signs and symptoms may
experience symptoms after start from 4 weeks and
their recovery from continue beyond 12 weeks.
COVID-19.

Why does it happen?

Long COVID may be due to persistent or hyperactive immune
responses with inflammation and organ dysfunction.

Symptoms of Long Covid

Psychological / Neurological
Psychiatric • Brain Fog
• Anxiety symptoms • Delirium (elderly)
• Depression symptoms • Dizziness
• Fatigue
• Headache
Ear / Nose / Throat
• Dizziness • Loss of concentration

• Earache • Memory issues

• Loss of taste and/or smell • Numbness

• Sore throat • “Pins & needles”

• Tinnitus • Sleep disturbance

Respiratory
Gastrointestinal • Breathlessness
• Abdominal pain • Cough
• Anorexia and
reduced appetite (elderly) Cardiovascular
• Diarrhoea • Chest pain
• Nausea • Chest tightness
• Palpitations

Musculoskeletal Dermatological
• Joint pain • Skin rashes
• Muscle pain
 20

POST COVID (CONT’D)

How are persistent COVID-19 symptoms treated?

In general, treatment involves addressing whichever symptoms
you have. Often that means combining a few different treatments.
Depending on your situation, you might need:
• Medicines to relieve symptoms like cough or pain
• Cardiac rehabilitation – This involves improving your heart
health through things like exercise, dietary changes, and
quitting smoking
• Pulmonary rehabilitation – This includes breathing exercises to
help strengthen your lungs.
• Physical and occupational therapy – This involves learning
exercises, movements, and ways of doing everyday tasks.
• Treatments for anxiety or depression – This can involve
medicine and/or counselling.

When to seek immediate

medical attention?
• Chest pain that is sudden or severe,
which may be accompanied by
shortness of breath, nausea,
vomiting, sweating or loss of
consciousness.
• Sudden or worsening shortness of
breath.
After discharge, you will be given an
appointment with your doctor. During your
follow-up, it is important that you inform
your doctor of any symptoms.

CALL SUNWAY TELEMEDICINE COMMAND CENTRE

if your signs and symptoms persist or new symptoms develop.

+603-7491 1051 (COVID-19 Hotline)

+6019-388 3281
sunmedtcc@sunway.com.my
21

SUPPORTING YOU THROUGH HOME CARE

Home medical devices to keep your

blood oxygen levels in check
• Pulse Oximeter measures your blood
oxygen saturation.
• Medical Oxygen Concentrator delivers
purified, medical-grade oxygen for
long-term therapy.
Sale and rental of above devices are
available from Sunway Home Healthcare.

Post-COVID recovery, amid the

comforts of home
Post-COVID-19 Home Care Package helps
to provide proper home rehabilitation
approaches by a team of healthcare
professionals. Services include:
• Nursing assessment / blood test
• Home physiotherapy

COVID-19 On-Site Test

• RT-PCR test: Result within 24-48 hours
• Antigen test: Immediate result

*Home and corporate tests available

FOR ENQUIRIES OR BOOKING:

+6019-216 6477 / +6019-275 3698
(On-call hours: 9:00am to 9:00pm)
www.sunwayhomehealthcare.com.my
 22

TRADITIONAL & COMPLEMENTARY

MEDICINE (TCM) IN COVID-19

TCM offers a variety of preventive and therapeutic options for

strengthening physical and mental resilience, which could also
be useful in the current COVID-19 pandemic.

Sunway TCM Centre provides personalised and tailored treatment

plans for every patient. These include:
• Free tele-consultation for confirmed COVID-19 patients
• Evidence-based herbal supplements, as an effective auxiliary
treatment to alleviate signs and symptoms of COVID-19 and aid in
recovery.

FOR ENQUIRIES OR APPOINTMENT

+6011-5953 7993 +603-5886 1818
www.sunwaytcm.com
23

POST-COVID-19 VACCINATION CARE

Getting vaccinated prevents severe illness, hospitalisations, and
death. It also contributes to community protection, reducing the
likelihood of virus transmission.

Symptoms which occur post COVID-19 vaccination is due to your immune

system building its protection towards the virus.

Reactions Relief methods

Soreness, redness
• Apply icepack or cold-water
or itching at the
therapy over the injection site
injection site

• Take 1g of Paracetamol every

6 hourly until fever subsides
Fever and chills
• Keep well hydrated
• Get adequate rest

z
z

z z Weakness and
fatigue
• Get adequate rest
• Keep well hydrated
• Take painkillers as needed
Muscle or
joint aches

Consult a doctor at the nearest healthcare facility if your symptoms persist or

worsen over the span of 48-72 hours.

Urgently seek treatment if you develop these symptoms:

• Allergy skin rash or urticaria
• Rapid heartbeat
• Swelling over the face, eyes, or lips
• Difficulty in breathing or swallowing
• Giddiness or syncopal episodes

However, individual immune responses vary. Lack of reaction does not mean
the vaccine is not working.
 24

USEFUL NUMBERS
Keep these numbers as a quick guide to refer to, be it for
emergencies or for other types of medical attention you may need.

Emergency Tele- Medication

General Line Ambulance Help consultation Delivery

Sunway +603- +6019- +603-

Medical Centre 7491 9191 305 8805 5566 8888
Sunway Medical +603- +6010- +603-
Centre Velocity 9772 9191 266 7386 9772 9111

Sunway Specialist +6012-

Centre Damansara 262 3560
Sunway +6019-
Home Healthcare 216 6477
Sunway +603-5886
TCM Centre 1818/1811

24-hour Telemedicine Command Centre (TCC)

Speak to a doctor or nurse without leaving your home.

The public can now reach our healthcare team at our new 24-hour
Telemedicine Command Centre (TCC), which is managed by a team of
experienced and qualified medical officers and nurses to assist patients with
any enquiries.

What can the TCC do?

• Find out which SPECIALIST can best serve you
• Find out which SERVICE suits what you need
• Get an AMBULANCE to come to you
• Get ADVICE when you feel confused
• Get an APPOINTMENT fast & hassle-free

The TCC service can be reached at +603-7491 9191 (call),

+6019-388 3281 (WhatsApp) or sunmedtcc@sunway.com.my (email).
Contributed by:
Dr Nur Elayni (Emergency Specialist)
Dr Rosmadi Ismail (Respiratory Specialist)

Reviewed by:
Dr Tan Lian Huat (Infectious Disease Specialist)
Find us on social media!
Dr Seow Vei Ken (Emergency Specialist)

Produced by:
Corporate Communications, Sunway Healthcare Group SunwayHealthcareGroup