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WWRUG10 RRR License Optimization

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67 views18 pages

WWRUG10 RRR License Optimization

Uploaded by

Predator 1
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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1

REMEDY AND ITSM LICENSE


OPTIMIZATION USING
RRR|LICENSE
MISI MLADONICZKY

WWRUG.COM © 2010 World Wide Remedy Users Group. All Rights Reserved.
Outline
2

 Remedy and ITSM license recap


 Using the test version of RRR|License to measure your
savings potential
 Using the full version of RRR|License to effectuate your
saving potential

© 2010 World Wide Remedy Users Group. All Rights Reserved.


Objectives/Results
3

 Objectives
 Learn how Remedy and ITSM licensing works
 Turn on license logging in your system

 Use the test version of RRR|License

 Simulate exactly how many licenses you can free (typically


20-30% of your floating licenses)
 Detailed license statistics in the full version of RRR|License

 Automatically swap Fixed and Floating license between


users

© 2010 World Wide Remedy Users Group. All Rights Reserved.


License type for different Roles
4

 Read (Read)
 Submitter of requests
 End Customer
 Reporting and monitoring
 Write (Fixed or Floating)
 Service Desk
 Request Assignees
 1st, 2nd and 3rd line
 Restricted Read
 Shared accounts, multiple IP
 Submitting anonymous web-surveys
 Anonymous reporting and statistics
Note that a Floating user will get a Read instead of Write if all licenses are in use

© 2010 World Wide Remedy Users Group. All Rights Reserved.


What can you do with a License Type
5

Retricted
Action Write Read
Read

Search for records

View records

Create records

Modify records created by user *

Modify records created by others *

Modify all records *

*) If Submitter-Mode is set to Locked, and (’Submitter’ = $USER$)

© 2010 World Wide Remedy Users Group. All Rights Reserved.


How does licensing work
6

When no more License Tokens are available, the user


will be assigned a Floating Read License instead.

ITSM Licenses works the same way as the basic AR


System Fixed/Floating license.

© 2010 World Wide Remedy Users Group. All Rights Reserved.


Demo – turn on license logging
7

AR System Administration Console > System > General > Server Information > Log Files

© 2010 World Wide Remedy Users Group. All Rights Reserved.


Demo – upload log files
8

1. Get your user-log


from the ARServer
2. Zip your user log if it
is large
3. Login to RRR|Online
http://www.rrr.se
4. Enter RRR|License
5. Open an instance
(Default)
6. Upload user-log (Swedish file selection button)

© 2010 World Wide Remedy Users Group. All Rights Reserved.


Demo – make statistics
9

1. Return to make-statistics-page (or open an instance)


2. Enter your number of AR User Fixed licenses
3. Press “make-statistics”

© 2010 World Wide Remedy Users Group. All Rights Reserved.


Demo – how much $ can you save?
10

Simulations of license swapping gives you exact and dependable numbers

© 2010 World Wide Remedy Users Group. All Rights Reserved.


Demo – the change planner
11

In order to add 100 users you


need to do the following:
1. Talk to your sales rep and
swap 33 fixed to 83
floating (at the going
exchange rate 2.5)
2. Buy 14 fixed license
Yes it is true, you can add 100
users after buying only 14 new
fixed licenses!
© 2010 World Wide Remedy Users Group. All Rights Reserved.
FAQ
12

Q: How does RRR|License work with Server Groups?


A: You have to put the log files from both servers into a common zip-file
before you upload.
Q: I am not allowed to upload, can this be done Offline?
A: Just download and install RRR|Offline on your PC.
Q: When do I need a user-arx-file?
A: If you will be swapping user licenses (with the full version of RRR|License),
or if you want to do even more exact simulations with the test-version.
To find users never logging in, the user-arx-file is neede.
Q: Can I work with ITSM7 licenses as well?
A: You need a full license to do this. Each application will be analyzed
individually.
Q: My users work in multiple time-zones, how does this affect things?
A: Try different peak-hours-percentage settings. Maybe by changing from
20%, to 5 or 10, to let the system focus on the overlapping periods.
Q: How many weeks of logging do I need?
A: One week for a test, and 4-6 weeks, with normal usage, for a full license swap.

© 2010 World Wide Remedy Users Group. All Rights Reserved.


Demo – automate changes in ITSM
13

Import swap lists with BMC Remedy Data Import

© 2010 World Wide Remedy Users Group. All Rights Reserved.


Demo – advanced settings
14

© 2010 World Wide Remedy Users Group. All Rights Reserved.


Demo – detailed license statistics
15

 User Statistics
 Peak Hours

© 2010 World Wide Remedy Users Group. All Rights Reserved.


Demo – license threshold notifications
16

http://www.rrr.se/cgi/licnotify

© 2010 World Wide Remedy Users Group. All Rights Reserved.


Question/Discussions
17

Qué?
What if…

Eureka!
© 2010 World Wide Remedy Users Group. All Rights Reserved.
Thank You
18

Misi Mladoniczky
miz@rrr.se

© 2010 World Wide Remedy Users Group. All Rights Reserved.

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